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Important Information about Your Tenancy

Property Management Opening Hours

Great news! If you are a Tenant in a Property managed by Thornley Groves, then you have the option to report your maintenance issue online 24 hours a day, 7 days a week!

Our Property Management Department will then pick it up when they come in during our opening hours, which are:

Monday to Friday
08:30 to 17:00


Emergency Repairs

If you need an emergency repair then we can help! We now have an out of hours (including weekends) emergency repairs service, for emergencies only, such as:

  • Leaks
  • Break In Attempt (in the case where you experience a situation where your property’s security is compromised, for example a ground floor window broken)
  • No heating
  • No hot water

Please report your issue here and someone will be in contact to organise an engineer to visit your property.


At any time, in case of an EMERGENCY, the following numbers
may be useful:

Gas Leak - National Grid on 0800 111 999

Fire Service & Police (EMERGENCY) - 999

Break ins - Police (non emergency) on 101

Who is Managing My Tenancy?

You will be informed at the start of your tenancy if Thornley Groves are managing your property or if it is being managed by the Landlord.

If your tenancy is being managed by the Landlord, their respective contact details will be found at the front of your "Assured Shorthold Tenancy Agreement".

If you are a Tenant in a property that is NOT managed by Thornley Groves, you should contact your Landlord directly regarding any maintenance issue.

Don't Delay - Report Today!

Failure to report faults promptly to the managing agent or the Landlord may mean that you are liable for any deterioration or damage resulting from any delay.

If Thornley Groves is your Managing Agent...

If Thornley Groves is managing your property, any maintenance issues must be reported to us directly.

Please note that we will endeavour to address maintenance issues as soon as possible and emergency repairs will be addressed within 24 hours.

We always request that our contractors contact you to gain access to the property.

We will NOT give any contractor our management keys without your consent unless access is required for an emergency repair which has been reported to us, in which case we reserve the right to access the property without your consent.


Please Note...

Regardless of whether Thornley Groves are managing the property or if your Landlord is managing the property, you must NOT instruct a contractor to undertake any work.

If you do so as the Tenant you will be liable to pay the contractor’s invoice.

Thornley Groves Estate Agents
Business Address:16-18 Lloyd Street,Altrincham,Cheshire,WA14 2DE,England |Tel: 0161 941 4111 |Email: [email protected].
Company No. 02674298 |Business hours are