November 23, 2016 12:56 pm
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Whether you are a Tenant, Buyer, Landlord or Vendor you are sure to have many questions during your moving process. That’s totally normal, moving is not always straight forward, however often the answers to your questions are straight forward. Other times they are less clear and so we thought we would put some Frequently Asked Questions together. You might find the answer to your question here, as I am sure you are most likely not the first to ask it!

How long does it take to get my deposit back after check-out?

This all depends on the condition you leave the property in. The worse the property is left, the longer the deposit takes to be returned. If there are no issues, we may be able to release the deposit the same day! Please note that although we endeavour to release the deposit as soon as possible, we must follow set procedures put in place by TDS where your deposit is being held.

Do we have to set up our own utilities and will the electric and water be on when we arrive at the property?

The answer to both of these questions is ‘yes’. You will have to contact the utility providers upon move-in and provide them with your information, but the utilities will be available straight away.

Who is my current electricity provider?

You can find this out online by visiting and inputting the property address details.

Is Wi-Fi available in the property upon move-in?

You need to contact your chosen broadband supplier and set this up yourself after moving in.

What is the current landline telephone number?

We do not have this information on our system, they can set up a brand new number upon move-in.

Why do we need to go through referencing?

To check affordability. Usually this includes a Landlord reference, if applicable, and Credit history check.

Will the property be clean upon move-in?

The property will have a clean after the checkout of the previous Tenant. If you wish to request a deep clean or for anything in particular to be changed, please do so at the point of your viewing.

Is my property managed by Thornley Groves or the Landlord directly?

This should be asked at the point of viewing with your Lettings Consultant.

Who should we contact if we have any maintenance issues during our tenancy?

You will be assigned contacts in our maintenance department that will be there for you if and when any issues arise. If your property is managed by the Landlord, you will need to contact them directly.

Why do I need a Guarantor?

There can be a number of reasons a guarantor is required but on the whole it would generally be if your income does not meet the required amount.

How many sets of keys will we be given?

You will be given one set of keys per Tenant.

What happens on move-in day?

You will receive this information from your assigned Lettings Administrator handling your tenancy. You will arrange an appointment to collect the keys and sign some paperwork from our Chapel Street office. You will also pay the outstanding funds then (if not transferred beforehand). The appointment generally takes around 15 minutes and then you are free to go to the property.

Will someone come with me to the property upon move-in?

No, you will collect the keys from our Chapel Street Office and be provided with a detailed Inventory that you can then go to the property yourself with and highlight any immediate issues. By this time, you will know who your dedicated contacts are in our maintenance team and they will be available to assist you if need be.

What happens to my deposit?

The Agent or Landlord will register your Security Deposit into a government backed Tenancy Deposit Scheme within 30 days of the tenancy start date, this deposit is then released once you have vacated the property providing that you have met the terms of the Tenancy Agreement, there is no damage to the property and all rent and bills are paid up to date.

What are Right to Rent checks and who must be checked?

In line with the Immigration Act, it is a legal requirement to verify that a Tenant or other occupier can legally rent a residential property in England. Before the start of the Tenancy all occupants aged 18 and over must be checked that they have the right to rent; including those not named on the Tenancy Agreement. These checks are carried out during the referencing process.

What if I/we were to break the Tenancy early?

Unless a break-clause has been agreed between all parties prior to the Tenancy start date, the Landlord may agree to a ‘Managed Break’ allowing the current Tenant(s) to vacate and the property to be placed back onto the market for re-let. If agreed the current Tenant(s) are responsible for covering the cost of the Landlord’s re-letting and are still liable for rent and bills until a new Tenancy begins.

How old is the property? What is the age and condition of the boiler? Which way is the house facing for religious purposes and also garden direction?

This is information that you should ask during your viewing. Often we also add this information in the property description on brochures and online.

What are the interest rates for a mortgage at the moment?

This varies depending on deposit size (bigger deposit, better rate bracket) but in general they are very low at the moment – You are best speaking to one of our Mortgage Advisors about which rate best fits you.

Can Buyers who are purchasing with a residential mortgage (as they are purchasing for themselves to live in) complete whilst Tenants are still living in the property?

No, completion can only take place after the Tenants have vacated as Lenders and Solicitors will not move to exchange until the property is empty.

As you can read, we have answered a range of different questions related to all sides of the property market, however this list is by no means extensive. Do you have a question we can help you with? Feel free to Tweet us your questions and we will be sure to answer them as best we can!

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