Code of Practice

Membership of key governing bodies

Thornley Groves is voluntarily a member of key governing bodies associated with raising standards within the UK property industry.

This assures sellers, buyers, landlords and tenants that they will receive and benefit from the highest levels of customer service from us at all times.

Tenancy Deposit Scheme

Thornley Groves is a member of the Tenancy Deposit Scheme run by the Dispute Service.  This is a government approved deposit protection service for landlords, agents, and tenants.

If there are any disputes about deposits, the scheme will ensure that it is dealt with fairly and quickly by an Independent Complaints Examiner (ICE).

The Property Ombudsman scheme

Thornley Groves is a member of The Property Ombudsman (TPO) scheme which has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Property Ombudsman (TPO) is a government approved scheme which provides consumers with a free, impartial and independent alternative dispute resolution service.

 

 

National Association of Estate Agents

Thornley Groves are a voluntary member of the by the National Association of Estate Agents (NAEA).

All NAEA estate agents agree to comply with the professional standards outlined within the NFoPP Conduct and Membership Rules, demonstrating their dedication and commitment to higher standards within residential property sales.

ARLA

Thornley Groves is a member of the Association of Residential Letting Agents (ARLA), the UK's foremost professional body for letting agents

As an ARLA member, Thornley Groves agrees to comply with the professional standards outlined within the NFoPP Conduct and Membership Rules, demonstrating our dedication and commitment to higher standards within residential lettings

 

 

 

 

Consumer Codes Approval Scheme

The Consumer Codes Approval Scheme (CCAS) is governed by the Chartered Trading Standards Institute formed in 1881. CCAS aims to bolster consumer protection and improve customer service standards.

To join the scheme, members must complete the two-stage approval process which ensures the code sponsor will adhere to set code criteria including: 

  • the provision of clear pre-contractual information
  • protection of prepayments
  • monitoring procedures
  • independent dispute resolution schemes
Trustpilot
Search by area
  • Manchester City Centre
  • Salford
  • Sale
  • Altrincham
  • Hale
  • Urmston
  • Swinton
    • Who we are
    Established in 1991 from a single branch in Altrincham. Today Thornley Groves has 9 branches across central Manchester, Swinton and south Manchester employing over 120 people.
    In 2017 we sold £187m of property, let over 1,800 properties and managed more than 2,700 houses for our landlord clients.
    Find out more
    What we're saying
    OPEN HOUSE: Perry Road, Altrincham. Wednesday 25th April 6pm - 7:30pm
      OPEN HOUSE EVENT Perry Road, Wednesday 25...
    Read More
    OPEN HOUSE: Albermarle Road, Swinton. Saturday 7th April 10am - 11am.
      OPEN HOUSE Albermarle Road, #Swinton. Lis...
    Read More
    Bank Holiday Opening Hours
      Hale Office Please be aware that our office will ...
    Read More
    Selling or renting?
    What is your property worth? Request a FREE VALUATION
    Start my valuation
    Designed by Cloud 10

    Terms of Use / Privacy Policy

    If you continue to browse and use this website you are agreeing to comply with and be bound by the Terms of Use and our Cookie Policy Click here for more info...