A Compliment to Treasure

July 27, 2012 5:08 pm
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A Compliment to Treasure

Thornley Groves Estate Agents, Manchester Office, were thrilled to receive this glowing review  recently regarding Daniel James, Sales Consultant at our Southern Gateway Branch, proving once again that we are the best estate agents in Manchester –

“I am writing to give some feedback about our experience buying a house whose sale was managed by Thornley Groves.

I first met Dan as I called to inquire about another property that was for sale through Thornley Groves – Dan was so easy to talk to and he was so knowledgeable that I ended up confiding in him I was a first time buyer and we really wanted to buy a place in Smithfield Building but we weren’t too sure who would lend to us in the current climate if we looked to buy a flat above a commercial premises (as Smithfield Building was). Dan told me he’d checked with someone there at Thornley Groves and called me back shortly to give me further information about this. Not only was I so impressed with his customer service, knowledge, and his genuine desire to help – but I couldn’t believe he phoned me back! My partner and I had been speaking to numerous estate agents  – each of which was more disappointing than the last, and each of which never returned my calls or even followed up with me about viewings. 

Smithfield Buidling ended up being a no-go as we were intent on receiving a mortgage with Britannia who said they would under no circumstances lend to us to buy a flat above a commercial premises. But I saved Dan’s number in my phone (his direct line) as I KNEW that if I ever saw anything else come up it would need to be Dan I spoke to. Sure enough, a flat in River Street building came up and was being sold via Thornley Groves. I called Dan directly and set up a viewing for that day. 

We had been to many viewings up until this point with other real estate agents – each of which were uninspiring – we felt like a process rather than first time buyers – which, from experience has been of the most exciting times of my life. Finding and buying the perfect house was going to be something we remembered forever, something that shaped the rest of our lives. Nobody seemed to understand that. 

But when we met Dan outside of River Street he was so pleasant and friendly and knowledgeable – and when we saw the flat we knew it was perfect. Everything just slid into place – and though the flat is absolutely everything we could ever want – Dan being so good about showing us around and talking it through made it all the better. From that point forward Dan was a huge support and a huge help. Every person I speak to who has bought the house have horror stories about their estate agents and solicitors – and I am so happy that during one of the most pivotal times in our life – the time that we bought our first house – that we have none of those horror stories to share. Dan kept us updated, was knowledgeable, extremely quick, empathetic. And he recommended Andrea Taylor at Birchall Blackburn who did a superior job with the conveyancing and if we ever needed a solicitor again we would absolutely return to Birchall Blackburn (just as we would recommend Thornley Groves to any person looking to buy a home).

Overall fantastic experience and Dan made what could have been – and from what we have heard – is so often a stressful and unpleasant experience – into a memory we will treasure for the rest of our lives. Thank you so much, Dan – we could never done it without you. ”


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