{"data":{"allReview":{"nodes":[{"id":"54be3923-1f1f-559a-98a9-8f060855de7b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Paul the Contractor supplied amazing help. Always friendly, attentive and efficient!","createTime":"2026-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6c0c6e6d-4694-56a2-9d6c-b40f52be7b7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot recommend Delci Barlow who is the Property Relationship Manager at Thornley Groves Estate & Letting Agents - 25-27 Monton Grn, Eccles, Manchester M30 9LL highly enough. As the Property Relationship Manager at Thornley Groves, Delci consistently provides an exceptional level of service, professionalism, and support. From the very beginning, she has been responsive, approachable, and incredibly knowledgeable, always taking the time to address my questions or concerns promptly and thoroughly. Delci's communication is outstanding, keeping all parties informed throughout every stage of the process and ensuring everything runs smoothly. Her attention to detail, proactive approach, and genuine commitment to delivering the best possible experience set her apart. It is clear that she takes great pride in her work and truly cares about both landlords and tenants alike. Working with Delci has been an absolute pleasure. She combines professionalism with a friendly and personable manner, making what can sometimes be a stressful process feel straightforward and well-managed. Thornley Groves is fortunate to have someone of her calibre on their team, and I would not hesitate to recommend both Delci and the agency to anyone looking for a reliable and dedicated property professional to manage their property. Thank you, Delci, for your outstanding service and continued support.","createTime":"2026-06-17T23:00:00.000Z","locationID":"SWN"}},{"id":"b4d5e5fe-af2f-557c-838a-7460264cbfa9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've had some issues with my hot water and water pressure over the last few days and Chloe Jewell has been an absolute diamond (pun semi-intended) in getting them resolved quickly and keeping me in the loop.","createTime":"2026-06-17T23:00:00.000Z","locationID":"STY"}},{"id":"c208223f-3d48-53d2-8fbf-0c23f444ce5c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Daniel G, Thanks for all your help and hard work looking after my property.  Having someone I can trust who is taking care of it gives me the reassurance and peace of mind. I remained with Thornley Grove after my previous agency shut down because of you....seems they have gained a good agent. You are always polite, professional and calm with a positive attitude.  You show these behaviours wether it be over the phone or email.","createTime":"2026-06-16T23:00:00.000Z","locationID":"THF"}},{"id":"afa00277-1b04-59a5-8016-4669e7ac2490","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a really positive experience from start to finish arranging my rented property. Staff are well organised efficient and extremely helpful from viewing only 4 days ago to receiving keys and finalising today. Really happy and grateful for all the help and support received. Mainly to Peter Groves and property manager Jeovely. Thankyou!","createTime":"2026-06-16T23:00:00.000Z","locationID":"STY"}},{"id":"4eb7412b-1110-5b31-a2e3-db997332add8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a lovely viewing with Kelly McDermott today she went through everything with us really pleased Thankyou","createTime":"2026-06-15T23:00:00.000Z","locationID":"SWN"}},{"id":"8e21c1c0-059a-56bb-9437-f865c7a31188","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First class experience with Mo at Thornley Groves. He was very patient and knowledgable about the market. Would highly recommend to anyone looking to rent in Manchester.","createTime":"2026-06-15T23:00:00.000Z","locationID":"STY"}},{"id":"3731a0ee-d338-5c8f-b3bc-cc00d319d678","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Delci gave great advice and was really helpful. Would recommend!!","createTime":"2026-06-15T23:00:00.000Z","locationID":"SWN"}},{"id":"5f757f21-2e34-51b6-9ea9-142d7754cbdb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful and friendly service, trustworthy and reliable.","createTime":"2026-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2677e8a-0b18-595c-85e5-b071fad197da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Helpful and friendly service from Delci Barlow, trustworthy and reliable.","createTime":"2026-06-14T23:00:00.000Z","locationID":"SWN"}},{"id":"f135fadb-547e-5724-976e-8e1afcba7557","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently spoke with Delci, at the Monton Branch who provided excellent service & was extremely helpful. I would not hesitate to call her again with any queries or help needed","createTime":"2026-06-14T23:00:00.000Z","locationID":"SWN"}},{"id":"b2dc723d-3719-53fe-96a4-502e20e947c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":", Pendlebury, Swinton, M27 4JS We were pleased to meet Kelly McDermott and receive a qualified demonstration of the home we're viewing for purchase. She very professionally provided us with a tour of the home, explaining what and where everything is, and even how it can be used in everyday life! Thank you very much! Nice to meet you!","createTime":"2026-06-12T23:00:00.000Z","locationID":"SWN"}},{"id":"c44a6685-900d-53f4-9f9e-106d4d5c15a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Delci for their excellent support throughout the process. They were friendly, professional, and always happy to help with any questions. Their expertise and commitment made everything simple and hassle-free","createTime":"2026-06-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"819aa3c0-cf12-5bd6-8bcf-1e3f94168fe1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Gabriel at the Thornley Groves sales office has been excellent to deal with. Communication has been clear throughout, and he came across as transparent, friendly, and genuinely approachable. He offered some useful insights into the current market and made sure everything continued smoothly even while covering work in someone else’s absence. A really positive start to the process — hopefully the rest of the purchase goes just as smoothly.","createTime":"2026-06-10T23:00:00.000Z","locationID":"SAL"}},{"id":"495fb07d-2367-50d3-8e77-3e1b65489b97","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently spoke with Delci at the Monton branch, she was extremely professional, knowledgable and helpful. Thank you!","createTime":"2026-06-10T23:00:00.000Z","locationID":"SWN"}},{"id":"723d1146-02c6-505d-9155-48fc55e637b7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently spoke with Delci from the monton branch who was very informative and answered all my queries very helpful","createTime":"2026-06-10T23:00:00.000Z","locationID":"SWN"}},{"id":"7015f842-0dc8-53b3-a768-7e5ebf1ed548","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael Richardson is one of a kind. Very excellent at his job as a property manager. Been renting with Thornley Groves Estate Agents over 2years now and I’ve got absolutely no regrets.","createTime":"2026-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"39a15ce6-7f50-5cb2-9001-946a22ce811f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm a first time renter and the application process was managed really well and efficiently by the staff in the letting department at the Sale branch. Thanks to Alice & Emily for providing an excellent service!","createTime":"2026-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd867275-c0f7-5c25-b8aa-1df25e618321","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alice was efficient and helpful through the process.","createTime":"2026-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5714c9ff-832f-5acf-a476-b1b52c311d10","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kaja has consistently had great and quick replies to my questions, providing great support.","createTime":"2026-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"259acf49-e3a6-5044-a4d3-ff20e307d905","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael, a property manager at Thornley Groves, is always easy to communicate with and maintains a professional approach in all interactions. He responds promptly and clearly to any queries we have, ensuring that matters are dealt with efficiently and without delay. His communication and reliability make working with him straightforward and stress-free. An asset to your team and a pleasure to work with.","createTime":"2026-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4a93c003-7d2c-5a6b-a738-e6a1a158b2e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always proactive and makes managing the flat easy for me. Would recommend 👍","createTime":"2026-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"be77c1e1-e535-591b-af51-b11654de68ee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a very enjoyable experience with Chloe jewel, during our renting with thornley groves, she was very attentive and quick to settle any problems we had with the property.","createTime":"2026-06-08T23:00:00.000Z","locationID":"THF"}},{"id":"fdcd49a4-3385-5c6b-8111-790f06eaaa78","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Huge thanks to Lucy Clegg ! Helpful and informative . Thanks again Thornley Groves","createTime":"2026-06-08T23:00:00.000Z","locationID":"SWN"}},{"id":"379c4a1d-200d-5fc1-8e46-625cd4770d64","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very pleased with TG service. I must give a huge warm thank you to Daisie in the Monton office. She has been consistently helpful and supportive. I call often and she never makes me feel as if she is too busy despite the fact that I know she has lots on. Thank you Daisie and TG as a whole!","createTime":"2026-06-08T23:00:00.000Z","locationID":"SWN"}},{"id":"31c21306-8c3b-5ce7-9931-c6958ac504e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel is Amazing! Would love him to look after all my let properties because he is super responsive, goes above and beyond and is hugely personable. He acts as if they were his own properties and knows each one in and out! After all my years of having a rental portfolio, I have never had such an attentive account coverage and could not ask for more. Ask for Daniel G :) High recommended","createTime":"2026-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c197b3e0-f10f-5f0d-844a-21f61d6605f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michelle Cleary is a credit to your company and goes over and above in the interest of its clients","createTime":"2026-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d077504c-1dab-5460-ab5c-c7e9fd06d7ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been using Thornley Groves since they have come to Monton. I have found TG to be a very professional operation and I'd be happy to recommend them to any prospective landlord. Lucy Clegg has been my property manager and she has proved to be very efficient in our dealings.","createTime":"2026-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b095708-8033-56ab-a9d5-ebf33a1d1db7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"from start to finish this company has been nothing but helpful, even though we had some complications they were dealt with professionally and with genuine care! i cannot thank Nina enough, her politeness and knowledge has been nothing short of a miracle for us. If you’re a first time renter, or a student, I cannot recommended this company enough!","createTime":"2026-06-07T23:00:00.000Z","locationID":"THF"}},{"id":"e122267b-1116-5e0e-a0b4-c2b010803856","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A friendly and professional service from Tomas. He was able to investigate the issue quickly and find a solution. I hope the matter will be closed shortly.","createTime":"2026-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e317f9f-ac7d-5223-b38f-1008dbc35237","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-06-06T23:00:00.000Z","locationID":"THF"}},{"id":"93e682e3-3156-5a3d-a400-9ac374b964d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service provided by Delci, who is a Property Relationship Manager at Thornley Groves. Delci replied to my questions quickly, and was polite and professional. Excellent service.","createTime":"2026-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34658fb3-cc9d-5c5f-a881-1df983c0cccc","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Michael Richardson at Thornley Groves has been excellent since he took over as my Property Manager. He always responds promptly to my emails and calls with a positive can do attitude. He has really transformed my experience with the company. As renting changes I know he will keep me ahead of the game and always act in my best interest.","createTime":"2026-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8be8e81-e835-5f9c-bf80-32949b08def1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service provided by Delci, who is a Property Relationship Manager at Thornley Groves. Delci replied to my questions quickly, and was polite and professional. Excellent service.","createTime":"2026-06-04T23:00:00.000Z","locationID":"SWN"}},{"id":"6bbb11e5-a3b3-55b1-a2fd-003fafa38536","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rental property - washing machine repair. Easy to report issue and fixed within a few days of reporting. Katie at Thronley Groves was very helpful in assisting.","createTime":"2026-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f81aa3e0-a20b-534a-bec9-4ac1b8a0d210","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was having trouble with my rent payments and the wonderful Tomas Peers-Bow was incredibly helpful. He was reassuring delt with my issue quickly and was very communicative. If I have any future issue I would very confident if Tomas was dealing with it he is friendly and a great addition to the team.","createTime":"2026-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d9e113f-062d-5a61-b161-c1f0a8d45609","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just recently moved, and our whole experience with Thornley Groves could not be better. Satine is a credit to the team and made sure everything was smooth for our move in.","createTime":"2026-06-04T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"2ec54a2a-9ed9-5c49-aa88-2381f9c596d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had the pleasure of working with Delci Barlow at Thornley Groves and have always found her to be professional, friendly, and approachable. Delci communicates exceptionally well, keeping everyone informed and responding promptly to queries. She is always willing to help and goes above and beyond to resolve any issues that arise. Her positive attitude, reliability, and proactive approach make her a pleasure to work with. I would highly recommend Delci to anyone looking for a knowledgeable and dedicated property manager.","createTime":"2026-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3324f6a5-3447-53a1-9518-9faaefeaab45","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tomas at Thornley Groves Chester was so helpful this week with helping us to get a new washing machine sorted in a really short amount of time. Great communication, understanding and care. I really appreciate it, thank you!","createTime":"2026-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a47ac978-76a3-5bbb-bf27-c3a8bb5b975b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amie Annand was amazing and helped so much during our experience as we were having a nightmare. Cannot recommend her highly enough.","createTime":"2026-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1597bc10-94ac-5b65-9790-4e50c291d20e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had the pleasure of working with Delci Barlow at Thornley Groves and have always found her to be professional, friendly, and approachable. Delci communicates exceptionally well, keeping everyone informed and responding promptly to queries. She is always willing to help and goes above and beyond to resolve any issues that arise. Her positive attitude, reliability, and proactive approach make her a pleasure to work with. I would highly recommend Delci to anyone looking for a knowledgeable and dedicated property manager.","createTime":"2026-06-04T23:00:00.000Z","locationID":"SWN"}},{"id":"34a6ec41-8073-5309-b1c9-c21ef137b022","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good service all round by the team. They've managed our apartment very effectively. Delci has been a great help with additional requests and support.","createTime":"2026-06-04T23:00:00.000Z","locationID":"SWN"}},{"id":"a07c3a33-0a62-5d99-8a8a-4510ef63c78b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had the most positive experience with Daisie Eaton! She’s been an absolute pleasure to deal with from the outset and has made everything feel straightforward and well managed. Daisie is always so quick to come back to us and we never feel left waiting for updates. She explains things clearly and very graciously takes the time to make sure we understand what is happening in the process which has truly been such a help. She’s also incredibly approachable and easy to speak to which has made the whole process feel much more relaxing! Overall we felt very confident in the entire process knowing she’s looking after things for us.","createTime":"2026-06-03T23:00:00.000Z","locationID":"SWN"}},{"id":"c91b05e0-e14b-5f70-a685-d96bafec813e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Throughout the sale of my property, Marshall Lanham was a pleasure to work with. He is professional, approachable and always kept in regular contact. If you’ve got Marshall as your sales progressor, you’re in safe hands!","createTime":"2026-06-03T23:00:00.000Z","locationID":"STY"}},{"id":"f412c90d-f859-5647-ad6c-e20d2c23b10f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael is a fab property manager! He’s always quick to respond to any questions I have over email and gets things done!! Truly an asset to the Thornley Groves team :)","createTime":"2026-06-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"faacd041-3190-5c17-aa02-7f4748f7c5d9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"The viewing process was seamless, with viewings helpfully available on Saturdays. Gabriel showed us around a couple of flats and was always very personable and knew information about the flats, or would go and find out for us. Even after my flatmate and I accepted an offer on a flat and we had contact details for someone else in Thornley Groves, he still checked the progress that was being made on our references. However, general inquires, such as who the previous utilities were with and about WiFi installation were not responded to proficiently. We also had an urgent enquiry about move in day, as we were travelling by taxi and couldn't leave our belongs unsupervised. Meaning one of us would have to go to the office to get keys, and the other stay in the flat reception with our belongings. Thornley Groves said we both were required to go to the office. I sent about 3 emails to someone else, asking if we were both needed at once or if one of us could first go to grab keys, then return so that the other person could go. They never confirmed this would be OK. Thornley Groves also send way too many generic emails, and duplicates (EPC ratings etc). We moved in on Friday and were unable to find the inventory that they said they sent (I don't believe it was sent then), but we did receive it on Monday. The inventory was the worst kind of form, in total it took about 2.5-3 hours to fill out and when I left the page it often did not save and I had to fill a whole section again.","createTime":"2026-06-02T23:00:00.000Z","locationID":"STY"}},{"id":"d32f6625-f51a-5511-8b10-0df418176d22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My current property manager is Olivia, who is very responsive and helpful to my queries and any issues with my flat. Thank you.","createTime":"2026-06-02T23:00:00.000Z","locationID":"SWN"}},{"id":"c4287e43-08dc-57b0-8633-61af191a662a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great viewing with Karen today - she was friendly and very informative. She answered all of my questions with ease. Would highly recommend viewing with Karen :)","createTime":"2026-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7af79bb6-3e03-586d-a707-7a6f9ef28e72","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently ended a tenancy, managed by Thornley Groves. I lost count of the number of property manager that came and went during the 8.5 years that we had it tenanted, so it’s a pity that the best one of all, Aleaya Afzaal, came along as we were preparing ro stop tenanting and sell. She has been totally on the ball and acted promptly on any issue that has arisen, that we have put her way. Accordingly, I give her a 5 star rating,","createTime":"2026-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"24fc49e1-616d-5594-a977-634fce659478","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been using Thornley Groves for many years as my managing agent I have been dealing with Emma Slabert and her service is excellent. Refreshing for a managing agent she answers emails promptly and provides me with a first class service I couldnt be happier","createTime":"2026-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa3c7fa7-2d0d-57d6-8b7c-8a6b8c3ef147","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I rented a property through Thornley Groves for just over two years and honestly had a great experience throughout. Getting the house was straightforward, the team explained everything clearly and made the move‑in process easy. During my tenancy, they were always professional and quick to respond whenever I had a question, which made things stress‑free. When it came time to move out, the exit process was handled really well—fair, transparent, and without any hassle. Overall, I felt supported from start to finish and would happily recommend Thornley Groves (specially Kaja who helped a lot during the exit process) to anyone looking for a reliable letting agency in Manchester.","createTime":"2026-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0725d28b-518f-5589-b441-9976e9c98f02","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisie Eaton specifically has been wonderful and extremely helpful - thanks very much","createTime":"2026-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"32858460-66ed-5f27-9337-4c312d36f351","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very impressed by the service provided by Owain Lacey, who has a great passion to answer my questions and helps me to solve the issue related to the property management. That’s why I give a five star rating.","createTime":"2026-05-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"66c2f63d-6a2d-5611-9352-33c782efce94","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our maintenance issues have been dealt with very quickly. Special thanks to Jeovely for the help!","createTime":"2026-05-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ce5575c3-ec51-5f7b-bed5-040638bccb9a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"What a brilliant Estate Agents Thornley Groves are. A big thank you to Kelly for her support after my second viewing and helped me decide to buy the property. I would highly recommend this fabulous Estate agents in Monton, thank you Jane D😊.","createTime":"2026-05-29T23:00:00.000Z","locationID":"SWN"}},{"id":"e4474d38-9404-5c7a-9682-0d60d7ca828d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe Jewell has been incredible. Any questions or concerns have been addressed quickly and completely. She has been a great support in difficult times which she didn't need to be. She is an absolute asset to that team. Thank you!","createTime":"2026-05-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f976c36-ac31-5cfe-b701-02f8d6bf4093","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I had a great experience with Thornly Grove Agency, thanks to Jeovely Maiotuka. Jeovely was professional, friendly, and very supportive throughout the process. She was always available to answer questions, provided clear communication, and kept me updated every step of the way. Her positive attitude and dedication made everything smooth and stress-free. I truly appreciate her help and excellent customer service. Thank you, Jeovely, for your outstanding support. I highly recommend Thornly Grove Agency.","createTime":"2026-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e351ea3-d953-5770-9ac7-fc53748d4ef2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aleaya Afzaal at Thornley Groves is our current property manager. She has managed our property for a short period, but she has already made a fantastic impression. Aleaya is very knowledgeable and responsive. Whenever we've had a question or needed guidance; she gets back to us promptly and with a clear, helpful answer. She is also very proactive in her approach, giving us confidence that our property is in great hands.","createTime":"2026-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"51ac53bc-20a9-5783-820c-718d8cc7b384","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to take this opportunity to extend our heartfelt appreciation to Jeovely who was our point of contact at Thornley Groves during our tenancy and she was really responsive and supportive throughout. Thank you so much for making our stay more pleasant and positive.","createTime":"2026-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9238cae0-b39e-5448-9d1f-a917de73468d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been with Thornley Groves 8 years and have always found them helpful. In particular Olivia Scallan-Allsey is professional and supportive helping to resolve issues on our behalf and willing to go the extra mile. Olivia responds quickly to emails, has strong communication skills ensuring there are no misunderstandings. Overall she is a great asset not only to Thornley Groves but also us, she very approachable and we feel confident when she is handling our issues.","createTime":"2026-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"66b9b21c-909c-5842-b139-5cb984719137","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Extremely unprofessional. They deserve to be shut down.","createTime":"2026-05-28T23:00:00.000Z","locationID":"STY"}},{"id":"68f58ae6-32b0-5aa7-aeca-bf9be7153bda","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Follow up my case promptly","createTime":"2026-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d577b1ab-a014-5118-ad37-d5ceb05a45d9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m not one for leaving reviews but I had to when it comes to Olivia Scallan-Allsey at Thornley Groves. I’ve rented the same property for over 18 years and had many property companies manage my home but not one has come close to the excellent service and kindness shown from Olivia, she is an excellent representative for the company and has shown professionalism, understanding and kindness when it comes to any issues that I’ve had. It’s so nice to know that there is always someone there that’s willing to help me when needed. Thank you for your help and kindness Olivia!","createTime":"2026-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"354e9ee9-3534-57c1-b6f3-89017146f83a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"There are too many people I wish to thank from Didsbury. Claire & Jessica who have helped enormously throughout last year in negotiating the sale and taking care of the property. Without your effort, I wouldn’t be able to sit here writing a review. Others, like James, Reece, Kirsty, Daniel and Megan, have also helped a lot in managing the property keeping it in excellent conditions for previous tenants. As the Landlord, I have never experienced a loss of rent for even one day in the last few years. Thanks to all of you to make this happen.","createTime":"2026-05-28T23:00:00.000Z","locationID":"TGD"}},{"id":"f3d33f98-77af-559f-9054-539464f44d3f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’m not one for leaving reviews but I had to when it comes to Olivia Scallan-Allsey at Thornley Groves. I’ve rented the same property for over 18 years and had many property companies manage my home but not one has come close to the excellent service and kindness shown from Olivia, she is an excellent representative for the company and has shown professionalism, understanding and kindness when it comes to any issues that I’ve had. It’s so nice to know that there is always someone there that’s willing to help me when needed. Thank you for your help and kindness Olivia!","createTime":"2026-05-28T23:00:00.000Z","locationID":"SWN"}},{"id":"1e146bfa-1f48-5901-8cff-a067e9ac7eaf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had a very good experience with Alice at Thornley groves and everyone else who has been involved. Thank you","createTime":"2026-05-28T23:00:00.000Z","locationID":"SAL"}},{"id":"1c5ccf6a-af44-56c1-9d7d-ad814e812009","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Frank helped so much, patience and followed up all the time to make sure I secure the apartment. Honestly a smooth experience.","createTime":"2026-05-27T23:00:00.000Z","locationID":"STY"}},{"id":"a4e05323-eca4-5653-841f-1198bb3e8e3a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a power breakdown in our rental property after the thunderstorm. We contacted Satine Aldwinckle at Thornley Groves, she has been so efficient and sorted out the trouble in no time. We really appreciate her work and quick response. Wish you all the best Satine!","createTime":"2026-05-27T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"a1525cf9-26d7-5e58-87d4-b99f9d125f16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy Clegg is my main point of contact and Lucy is always so lovely to deal with. She always responds in a timely manner and always helps me with any queries I may have. Thank you for always making my experience a very positive one.","createTime":"2026-05-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"323bd36b-fd39-5e12-b82d-e9b998dae578","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic customer experience, nothing too much trouble, informed by the team at Altrincham/Hale every step through the sales enquiry process. Would highly recommend.","createTime":"2026-05-27T23:00:00.000Z","locationID":"ALM"}},{"id":"de63cd58-74a5-5ba6-8492-4de930ef41e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Satine Aldwinckle was very cooperative.She managed our problem and resolved the electercity issue very quickly. Thanks for your cooperation.","createTime":"2026-05-27T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"3394bc3c-3b27-5866-8e1b-07862fae7a1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves recently took over the management of our property and Emma made the handover seamless - clear communication, quick to respond, and easy to deal with. Highly recommend.","createTime":"2026-05-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae689829-b96e-5354-a2f6-7be364877ad3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Grove have been so helpful and friendly. Successful found us a tenant after less than 4 weeks of advert going live. Excellent communication and guidance with a friendly and approachable service. Would highly recommend if you are a landlord.","createTime":"2026-05-27T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"61a2ff0b-86c9-53c6-acac-f7955a462b93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Owain has been an excellent property manager throughout. He has always been professional, responsive, and efficient in dealing with issues promptly; I would highly recommend him.","createTime":"2026-05-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4aa87bed-c319-5bb9-b7ae-145a28c585e1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We went for a property viewing with Kelly McDermott in Eccles. She was very lovely and gave us all the necessary information that we needed. Thank you!","createTime":"2026-05-26T23:00:00.000Z","locationID":"SWN"}},{"id":"ccc59328-816d-5668-b88c-b4cfb0748836","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks Satine and team for all your help , really appreciate it","createTime":"2026-05-26T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"2dde973f-31b3-58fc-bbfe-3755e5a63a0e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have used Thornley Groves for many years, first as tenants ourselves, then as buyers and currently as landlords. Their service has always been responsive, pro-active and professional. Our current Property Relationship Manager (Keagan) will go above and beyond to help where needed and is always positive! Great part of the team!","createTime":"2026-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d2074257-6ebf-5d8f-8d4c-f8ffcf00e747","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the beginning of my tenancy and through out all my stay , I had faced no issues with Thornley Groves. I have really enjoyed the management service. I would like to say big thank you to Owain Lacey, from Altrincham branch , speedy replies and very helpful manager . Keep up good work! Thank you","createTime":"2026-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1db6a0e4-3b5d-51a8-a671-2a1be766e7e0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Stuart was very on it and went out of his way to help us!","createTime":"2026-05-25T23:00:00.000Z","locationID":"STY"}},{"id":"9f90aaf9-48ad-5764-8178-f52b40fd4b15","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting out my property for more than 20yrs, and have usually been blessed with long term tenants. Unfortunately, lost my last long term tenant earlier this year, and the property was in serious need of some major renovation/updating. Amina Mirza has been brilliant in managing the entire process for me, seeking professional guidance, recommending contractors, negotiating, resolving any disputes, keeping me fully informed on a weekly basis, being clear about what decisions need to be made, when… as well as also giving design tips!! Hugely dedicated, including a 7am Saturday meeting at the property! Am very grateful, amazing service!","createTime":"2026-05-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2fea8ab3-ee4b-574e-8059-72d28257188f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience throughout the tenancy process. Communication was clear, professional, and friendly from start to finish. Emma was very helpful and made everything smooth and stress-free. Really appreciate all the support — highly recommend Thornley Groves!","createTime":"2026-05-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ea08ec3-805c-5b8b-9c95-77c1373a54ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently spoke with Delci & she was very helpful and informative! Would definitely recommend and come back to.","createTime":"2026-05-25T23:00:00.000Z","locationID":"SWN"}},{"id":"1d3b8e49-740d-548b-bd91-e28162cab7e4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot speak highly enough of the service we received from Alice Johnston and Emily Guy at Thornley Groves. We rented a property out a year ago and from the initial contact through to moving in our second round of new tenants, Alice and Emily have shown considerable market awareness and consistently given us great advice with competitive, but importantly, realistic income expectations that were actually met. Their communication has been top notch also. They have been quick to keep us notified of important events and replied quickly and thoroughly to our requests and enquiries. You can't really ask for more! Highly recommended.","createTime":"2026-05-25T23:00:00.000Z","locationID":"SAL"}},{"id":"fdaa7e38-5474-5f5c-814e-6b8f7f9693c7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Massive thanks to Delci. Helpful and informative throughout","createTime":"2026-05-25T23:00:00.000Z","locationID":"SWN"}},{"id":"5d2e7c45-5517-539f-b9d2-70b64f442012","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a contractor for this company. Amina. Makes my job a lot easier. Helps every time needed gives 100% every time And makes my day a lot easier great employee 5star","createTime":"2026-05-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1fdfee46-0a8b-5c33-bb05-c54f4cfce835","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I spoke to delci at the Monton branch, she was really friendly and helpful.","createTime":"2026-05-25T23:00:00.000Z","locationID":"SWN"}},{"id":"409d7d34-8851-5827-a7b6-5397d7a66bc8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Katie twigg, I needed a radiator fixing. I let know her and she got it fixed a couple off hours later","createTime":"2026-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"82b7a799-a293-550c-bc78-bcebcc5377f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-05-21T23:00:00.000Z","locationID":"TGL"}},{"id":"8bc3e71a-12cf-5e92-b949-e83379592a5e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Satine was amazing, I rent a property, and she has been so helpful, I phoned and by the next day the problem was resolved quickly and Satine was inconstant communication with me. Thank you so much. Catherine Slater","createTime":"2026-05-21T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"6be46371-38b5-585c-a6a5-7e2047d6cf15","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Owain Lacey is very helpful and quick in responding.","createTime":"2026-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"23cbd540-12a6-5ba9-9a1c-97cdd08b6753","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience. Katie T was especially helpful.","createTime":"2026-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ac26215-8a32-56f5-8dbd-fd48827d1a0e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am so pleased with the way Karen of Thornley Groves Estate Agents attended to me. Her professionalism and enthusiasm was worthy of note. She replies promptly to mail at her earliest.Thanks","createTime":"2026-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"45815dc4-3818-5bee-b5cd-c61fcc06d1b1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Chloe Jewell has been so helpful with all our problems and requests! She is an asset to Thornley groves and we are grateful for all her help. Thank you Chloe.","createTime":"2026-05-21T23:00:00.000Z","locationID":"THF"}},{"id":"0f2fb2ed-2104-580c-9a90-ab6714ae8679","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve been with this company for a few years now and I’m very happy with their service. The whole team Amanda, Karen and my property manager Lucy in particular respond promptly and efficiently and get issues sorted quickly.","createTime":"2026-05-20T23:00:00.000Z","locationID":"SWN"}},{"id":"4ac0b4f1-97a1-513e-ad08-c1f90b113869","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I really appreciate the work done to my window, Thronely goves promptly responded to the issue I raised about the window repair, Andy as well came within no time, checked the window and I ve got it repaired within a week , when I came home , he left everything clean and tidy , thank you so much for your professional work.","createTime":"2026-05-20T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"a194d8d0-9d1a-5385-93b2-e2b2c4617cec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was brilliant throughout the viewing. Always quick to respond, honest, professional and easy to deal with. Communication was clear from start to finish and nothing ever felt like too much trouble.","createTime":"2026-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"09bcfb34-57d4-5bf1-be7e-0c3355295155","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Extremely professional services from Kelly McDermott, Many thanks","createTime":"2026-05-20T23:00:00.000Z","locationID":"SWN"}},{"id":"3a1edc9c-9eeb-5ac1-b6e3-ed6dcb1d5ef4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Olivia at the Monton branch was very helpful and responsive throughout. She was polite, professional and easy to deal with when handling property-related matters, and kept me updated during the process. I appreciated the prompt communication and professional approach throughout. Thank you again for your help.","createTime":"2026-05-20T23:00:00.000Z","locationID":"SWN"}},{"id":"1fc1a118-db5b-5e20-b10a-94508fd1bdc6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent management We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our needs and address our concerns. She keeps us updated on everything very efficiently, and her communication skills are excellent. She is also very easy to approach. In a nutshell, we don’t need to worry about anything as long as we know Lucy is handling the case.","createTime":"2026-05-19T23:00:00.000Z","locationID":"SWN"}},{"id":"59585982-ad58-54ab-bad6-0b2229173848","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Chloe has always been very friendly and helpful to deal with.","createTime":"2026-05-19T23:00:00.000Z","locationID":"THF"}},{"id":"42bf6bf5-f921-55d6-976e-7891a0b9fccf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"House purchase: Buyer experience. Calling out Marshall as he deserves a MBE! He's kept in very clear and regular contact with me throughout the whole process. Was candid and honest which is what was needed in this case. He became a focal point for the purchase of my new home and didn't disappoint. I never had a doubt he was pushing for what was in my best interests. If Thorney Groves have an employee of the month, or year it should go to him. A great example of people and professional skills. Overall experience with the estate agent was positive!","createTime":"2026-05-19T23:00:00.000Z","locationID":"STY"}},{"id":"25a0cf1c-dde4-5340-b60d-9665e1497c8a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca Peilober has been absolutely amazing. Her communication and proactivity was brilliant","createTime":"2026-05-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b66ddf2-7070-51ba-a1fb-d459bd950698","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great experience with Kelly McDermott. She was friendly, professional and made the whole viewing feel relaxed and well organised. Communication was clear throughout and there was no pressure at any point. Thanks Kelly!","createTime":"2026-05-19T23:00:00.000Z","locationID":"SWN"}},{"id":"727abca2-4463-519e-b270-87c723bc466e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our needs and address our concerns. She keeps us updated on everything very efficiently, and her communication skills are excellent. She is also very easy to approach. In a nutshell, we don’t need to worry about anything as long as we know Lucy is handling the case.","createTime":"2026-05-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2c9eac03-cadd-50fc-af18-57d7c69e60eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'm using Thornley Groves to sell my house and I'm purchasing my next house with them. Throughout the process they have been professional and easy to contact. Gabriel, especially has been fantastic. Nothing has been too much trouble for him and he's made the process much less stressful.","createTime":"2026-05-16T23:00:00.000Z","locationID":"SAL"}},{"id":"f3cdae6e-5948-5b94-a947-4fd6fe355008","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been using Thornley Groves for a few years now, and I continue to have a dedicated property manager, Aleaya Afzaal. She always responds promptly, is courteous in both emails and phone calls, and is consistently helpful in resolving any queries or issues with the tenants. It feels very much like a cooperative endeavour, which is beneficial for both my peace of mind and my relationship with Thornley Groves, as she clearly understands what is required. Thanks to Aleaya, I feel comfortable continuing to deal with Thornley Groves on an ongoing basis.","createTime":"2026-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"77c364fa-d2cb-5ecc-a746-1023136d8902","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was showed us round the property was lovely, friendly and informative.","createTime":"2026-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"994ab2f8-6406-5094-abde-e73898d8a80b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-05-14T23:00:00.000Z","locationID":"SAL"}},{"id":"9b2b837e-69bc-58e1-8a49-e4a80baf1185","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've been with thornley grove from 5 years. Our property manager, Aleaya Afzaal, has been always useful and friendly.","createTime":"2026-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4f1ae802-7b4d-5294-98b9-58cef13e83d7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The lady that I met on arrival was so warm hearted and kind and was more than ready to answer any questions or enquiries I had.","createTime":"2026-05-14T23:00:00.000Z","locationID":"TGL"}},{"id":"46668d5f-f698-51ab-ae7c-448e8e6bbac5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Staff are extremely helpful and proactive for Landlord. I would especially like to mention Michael Richardson Senior Property Relationship Manager at the Salford Branch who always exceed our expectations. Sue","createTime":"2026-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb294269-f9e2-5cfd-b633-d8b103aa4081","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Thronley Groves Estate Agents. Highly recommend. Claire Hayes, sales Manager, was incredibly helpful and made the whole process quick and straightforward. Really appreciated the fast communication and professional support throughout.","createTime":"2026-05-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7fb20ec5-b811-5abc-abd5-c254714c8170","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had the pleasure of being shown around a property by Ellie Milnthorp recently. She was awesome and helpful without pressure.","createTime":"2026-05-13T23:00:00.000Z","locationID":"SWN"}},{"id":"eb6e70b2-b04e-5ac2-a5ac-36da1471ec5a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Dealing with Claire & James has been great in getting tenancy confirmed and into the flat. It’s a nice place. Jury’s out on the property manager assigned to me as I have had no response to a couple of emails checking things as I move in.","createTime":"2026-05-13T23:00:00.000Z","locationID":"TGD"}},{"id":"d17b96f8-0551-50de-a332-3d42fb0b0660","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been using Thornley Groves now for a few years. They are a large agent and as such seem to have the systems in place to cope with the high pace and ever changing legal landscape of Buy-to-Let. What I particularly like is that I still have a dedicated property manager, not a bot or an AI assistant. My contact is Michael Richardson and I like working with him because he always responds promptly and courteously to my emails. I think this works well because he understands that we have to work together to solve problems, and he always seems to understand what is required, and he has a sense of humour! Thanks and keep up the good work.","createTime":"2026-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3847fb85-b5b9-5278-8c3b-d5c25007908d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had nothing but great support the minute Katie Twigg took over our tenancy as property manager. Easy to get in contact with and responded with help each time.","createTime":"2026-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"815e1f4a-a03b-5f8f-a73a-ec4096784d0e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a really positive experience with Daisie at Thornley Groves. She was friendly, professional, and made the whole lettings process feel much less stressful than I expected. Communication was always clear and quick, and she was happy to help with any questions along the way. Really appreciated how smooth and straightforward she made everything. Thanks again, Daisie!","createTime":"2026-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b41bd54e-205f-5934-aaa5-f37aed48756b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Following departure of my react contact in the letting department Aleaya Afzaal replied to an email and followed up with a phone which I found very helpful provided me with all the information I required in a swift and timely fashion. All in all five star service","createTime":"2026-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc7e6c3e-8bb9-5211-bb50-1c1082ae322a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been working with Mr Owain Lacey several years, always a pleasure to deal with him. Owain is very helpful, quick to respond, and always ready to sort out any questions I have.","createTime":"2026-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c6499520-e1ec-5709-81be-6a0c76d9b4bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been with Thornley Groves for over 15 years. Katie Garner, has been managing our apartment for most of this time. Her commitment, professionalism, attention to details and communication has been exemplary. We have always had 100% confidence in her work and her supportive team in their advice and recommendations. No hesitation in giving a 5* review.","createTime":"2026-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d4f19103-9549-51c5-b6d6-3ebebba06f4a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been a client of TG for the best part of 20 years, although recently this didn't seem to matter to the senior management. The glass in my patio door had been broken and I asked TG to source a company to replace it, which they did and duly took £600 from my account. Shortly afterwards, the glass company went bust and the senior management of TG hid behind T&Cs and didn't have the moral character to refund my money. The issue dragged on for over 12 months, until Michelle Cleary became involved and within a matter of weeks, had sourced a reputable company and the glass was replaced. Michelle is an absolute star and never gave up, by demonstrating both application and determination when solving this on-going problem. It's a pity that all those involved previously to this, couldn't show similar qualities. Thankyou Michelle, if it was possible I'd give you 10 stars!","createTime":"2026-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7dbf2f56-65cb-5e74-928b-fd0b6607dccc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I feel very lucky to have chosen Thornley Groves Estate Agents. Thanks to the team for their support and for responding to my questions so quickly.Special I thanks to Herbert Chong for his patience, attentive listening ,and assistance throughout the process. This is a real estate company that I would highly recommend to everyone.","createTime":"2026-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c24a9c59-c44c-5ae6-bb3f-f9598d00acad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie was absolutely lovely and very professional. She was friendly, welcoming, and gave a really helpful viewing with plenty of useful information. She was also punctual and made the whole experience comfortable and easy. Thank you for your time and help — it was much appreciated!","createTime":"2026-05-11T23:00:00.000Z","locationID":"SWN"}},{"id":"f408420b-4467-5f11-ade4-f715ba8ffd84","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our property manager for the last two years has been Katie Garner and I can only praise her and thank her for her diligence and efficiency with enquiries. She was able to extend our tenancy for us by the exact time we requested to accommodate our upcoming move and we are beyond grateful for the time and energy (and money!) she saved us by preventing an arduous moving process. A big thanks to the Thornley groves team for the help during our tenancy, but particularly to Katie.","createTime":"2026-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9ff4fa8-1ee7-5919-b494-09253adfe7c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Keegan Smith gave us great service- sorted out repairs and reported that the work had been done to property management company as requested. Kept us informed of how the work was progressing - great service!","createTime":"2026-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d4e7ba34-cce4-5e93-bf35-f30b087625ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie was absolutely lovely and very professional. She was friendly, welcoming, and gave a really helpful viewing with plenty of useful information. She was also punctual and made the whole experience comfortable and easy. Thank you for your time and help — it was much appreciated!","createTime":"2026-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ef51561-9314-5345-8845-648f406c2068","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner was very good at quickly responding to my emails and getting me the relevant information I requested.","createTime":"2026-05-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"33a94eb0-e105-56fc-b736-1a6f369dfa63","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a client of Thornley Groves for over 20 years, and their service has been outstanding throughout this time. If you are looking for a professional, reliable, and attentive property management company, I highly recommend Thornley Groves. The staff are always of the highest calibre. Over the years, I have felt fully supported and confident in their ability to manage my property efficiently. I would particularly like to commend Michael Richardson for his exceptional dedication and reliability. Michael consistently goes above and beyond, always making himself available and responding rapidly. He handles any issues promptly and thoroughly, demonstrating a hands-on approach with meticulous attention to detail. His professionalism and friendly manner provide complete peace of mind, making him a true asset to the Thornley Groves team. In summary, my long-term experience with Thornley Groves has been extremely positive, and I would not hesitate to recommend them to anyone seeking first-class property management services.","createTime":"2026-05-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c58c681-bfb3-5bd7-9feb-89f3c98e2691","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie was the agent who showed us around. She was warm and welcoming and gave us all the information needed on the house. Loved her no pressure approach.","createTime":"2026-05-08T23:00:00.000Z","locationID":"SWN"}},{"id":"bfa97bc5-ee12-5900-8380-e437850a1fe9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie was very warm and welcoming. She had a relaxed no pressure approach on showing us around the property which allowed us to get a greater feel for the home. She gave us all the info needed. Overall great experience","createTime":"2026-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"84803c1e-207f-5a6d-a773-2493b003decc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First experience with Thornley Groves and it’s been excellent! Very responsive and lovely group of staff who have all been eager to help. Kelly McDermott held a viewing for us on our new property and she was very knowledgable and extremely friendly- refreshing to not feel pressured during a viewing, but honesty and support for what is potentially a major purchase!","createTime":"2026-05-07T23:00:00.000Z","locationID":"SWN"}},{"id":"dfc908ae-1d91-56e9-8a05-ed2faa4c2552","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have been renting out an apartment for a number of years . During this time the void periods have been kept to a minimum and service good . Michelle Cleary has recently been looking after the letting and I have found her to be both helpful and accessable","createTime":"2026-05-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"45a6a938-1e81-5b1c-96de-d415ec93e46d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The Sales Negotiator, Ellie Milnthorp, was very nice and helpful. I got a fabulous viewing experience today!","createTime":"2026-05-07T23:00:00.000Z","locationID":"SWN"}},{"id":"1aaa36cf-b853-5a9b-9c28-dfedb142c609","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Courtney Whelan, she was super friendly, efficient and knowledgeable.","createTime":"2026-05-07T23:00:00.000Z","locationID":"THF"}},{"id":"50189259-2849-57a8-8ea2-63790cb9b0f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Groves for coming 2 years now as a landlord. Aleaya has been very helpful and responsive to all my email queries & any issues raised are dealt with professionally and promptly.","createTime":"2026-05-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef7770ea-63d0-5cdf-8d6a-280bfa5ca681","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I strongly recommend Thornley groves. Michelle Clearly has been prompt in supporting me while I moved into the apartment and helped make the process easier.","createTime":"2026-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b31c1bf-011b-507e-913e-6b7c41d8c02e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"so far all agents I have met I’ve been very helpful and friendly. Some of the properties have been very close to what I’m looking for. I would definitely recommend the agency Kelly McDermott Was my agent she was very helpful.","createTime":"2026-05-06T23:00:00.000Z","locationID":"SWN"}},{"id":"9585d381-d93b-529d-b77b-83e974a40e52","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We sold our house through the Prestwich branch and the staff are friendly and helpful and knowledgeable.","createTime":"2026-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e2cd4f4-a84f-5c33-ab4c-a76d18240a55","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing today with Kelly McDermott, she was really helpful and answered all my questions! So good that I booked a second viewing!","createTime":"2026-05-06T23:00:00.000Z","locationID":"SWN"}},{"id":"609ceb3b-40e6-5d90-b814-60e4633dde3e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing arranged on 7th of May on an apartment in Eccles. The whole process from acknowledging the initial interest to the viewing was efficient and every professional. We were accompanied by Kelly McDermott during the viewing. She was prompt, friendly, accommodating and very informative Thank you Clare and Kelly for your support throughout the whole process","createTime":"2026-05-06T23:00:00.000Z","locationID":"SWN"}},{"id":"f42825e5-e94f-50d6-b925-baead80abf16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really great service from Thornley Groves, in particular Michael Richardson. Any issues quickly and professionally resolved. Would recommend.","createTime":"2026-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0ea622c-47a6-5d82-8430-91f625b40209","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've been working with Thornley Groves for almost 2 years and they have been communicative and helpful. Lucy Clegg is our dedicated agent and I am really pleased to have her support in managing our property while we live abroad.","createTime":"2026-05-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"32e5eaed-67f7-531d-b1e4-459d8a2a694b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The Thornley Grove team pay attention to detail and strong in their communications.","createTime":"2026-05-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1476a1e1-f31a-5080-8958-8cef748983b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff here provide a great service, especially Daisie, she went above and beyond to meet (exceed) our expectations! She was extremely helpful throughout the whole process.","createTime":"2026-05-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3a7c470-2731-516f-9976-81d086284bdb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks to Clare Carpenter and the whole team (Ellie, Daniel and Kelly) at Thornley Groves in Monton who have provided exceptional service during the sale of our house. We are so grateful for their hard work on our behalf, frequently going above and beyond to ensure a smooth and successful process. They have always been so friendly and responsive to our queries. We are delighted with their service and would recommend them to everyone.","createTime":"2026-05-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6eab9f50-f37c-5a29-a67e-ad0832e32460","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisie has been absolutely wonderful and is such a delight. A real asset to your company.","createTime":"2026-05-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"94f13f35-0c44-5da5-a49f-f04505b79014","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been using Thornley Groves for 4 years now and Katie has been a great help throughout this time. Recently, she has helped with a maintenance issue we have had at our property and has been really helpful, keeping us fully in the loop whilst she has been sorting the issue with our landlord.","createTime":"2026-05-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3fba5c6-c68c-547a-9060-3a1ed87e88d2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We found a house to rent in the area while living in another city and it was made possible by Antonia! She did a stellar job helping us find candidate properties and book blocks of viewings so we didn’t have to travel too many times. She’s really nice and helped us get clarity on the legal side of things. Definitely recommend!","createTime":"2026-05-04T23:00:00.000Z","locationID":"ALM"}},{"id":"90d78797-3141-5b6a-8e78-1186a5bf0bf7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was absolutely fantastic with us for our viewing. We’re first time buyers and Kelly made us feel welcome, supported and was very well informed about the property. Super friendly, bubbly and overall, made the experience much better than we’d have ever anticipated. Thank you, Kelly and the team at Thornley Groves.","createTime":"2026-05-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ce712f5-1cf8-5dd4-934e-b8047a717dca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A very professional service from start to finish, Clare Carpenter was fantastic and professional and got our sale and purchase over the line smoothly thank you so much for all you did","createTime":"2026-05-03T23:00:00.000Z","locationID":"SWN"}},{"id":"c387124d-f3d6-5474-a021-5f70ea783664","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've had the most pleasant experience I've ever had with an estate agents with the team at Thornley Groves. During the viewing, I was immediately at ease with Karen Filson, who was so approachable and friendly. I didn't have any feeling that they were there to simply sell me on the property, it felt like I was just talking to a friend. She then helped me through the initial application process before passing me on to Amanda Sherman, who was equally as delightful and friendly. Amanda guided me through the latter stages of applications and references. It was lovely to meet her when I picked up the keys. I have felt like these guys are looking out for me, and not just the interests of the landlord, and can't recommend them enough.","createTime":"2026-05-01T23:00:00.000Z","locationID":"TGL"}},{"id":"04e59954-cac9-5d01-8e52-7811fe88086d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to all at Thornley Grove for a seemless transaction with my new tenancy agreement! Alice Hassan, Amina Mirza and Antonia Litster all contributed excellently to getting this in place quickly and effientiently!","createTime":"2026-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc59c07a-1dd2-515d-8ce3-773245878692","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Swift response and Rebekah had a very professional and pleasant manner","createTime":"2026-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c61bc7b0-43ad-504b-a461-d8eba67ea6c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been working with Mr Herbert Chong for several years, always a pleasure to deal with him. Herbert is very helpful, quick to respond, and always ready to sort out any questions I have.","createTime":"2026-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7d6a6ef-a827-51bb-9515-e8d706ecd07a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Review for viewing only - Went for a viewing with Joshua, very helpful and has answered all our questions very promptly.","createTime":"2026-04-29T23:00:00.000Z","locationID":"THF"}},{"id":"ce1ff99d-7055-556b-882d-b9dd4eb159d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with TG since 1991 with my first property and had many people who have managed my portfolio and delighted to say Kaja is the one who has always kept her word, kept me informed, calls me back, chases contractors and makes feel there is a Managment agent on my side. Thank you. Steve","createTime":"2026-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9a6add17-ab7d-5b8a-82c3-c543c2abf79c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I can’t thank Antonia enough for helping us find a flat in Altrincham. She was super efficient through the whole process, liaised with us and explained the process and assisted and guided on all the vetting and deposit process, really helpful. Thank you 🌟","createTime":"2026-04-29T23:00:00.000Z","locationID":"ALM"}},{"id":"a302f9dd-82cf-582c-a13e-99eec1795ff6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really positive property viewing ! Ms Kelly McDermott was super helpful, answered all questions, and did not make me feel rushed at all. Highly recommended.","createTime":"2026-04-28T23:00:00.000Z","locationID":"SWN"}},{"id":"c902f654-6e64-5d0c-ab14-f04e773f3453","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to say thank you to my property manager Katie Twigg for sorting out the issue with my shower head efficiently.","createTime":"2026-04-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7560eb40-d981-5c8d-8a9c-f28c8b19bac3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Joshua is a credit to your company.","createTime":"2026-04-28T23:00:00.000Z","locationID":"THF"}},{"id":"821bb340-d71e-56eb-811b-4a34d88c21c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kent from the Chester office was great he sorted everything out very quick and was helpful","createTime":"2026-04-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b2ec9167-0b99-52af-b163-12b29b6a6915","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott very kindly showed us a property in M6. She was friendly, welcoming, patient and very understanding of our questions and need to take our time. We would happily use Thornley Groves Monton again given this experience.","createTime":"2026-04-28T23:00:00.000Z","locationID":"SWN"}},{"id":"218e6c08-c143-56b7-9121-dc783763280f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Herbert is very helpful and responsive. He tried his best to resolve issues. As a overseas investor, highly recommended his service.","createTime":"2026-04-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1414e40f-2b6f-56d2-957e-8f2dd3304a5a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Contacted Monton office , to view a property. Very friendly and helpful with my enquiry . Kelly McDermott made my viewing a pleasure . She couldn’t have been more helpful. Many Thanks to her and All the Lovely staff at Thornley Groves , Monton Branch","createTime":"2026-04-27T23:00:00.000Z","locationID":"SWN"}},{"id":"a93d4923-a66d-5e2e-a3f2-1784e3615ff7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am having a great experience with Thornley Groves, especially thanks to Kaja. She has been really supportive, responsive, and professional throughout my property management. Any queries or issues were handled quickly, and I always felt well informed and supported. Really happy with the service and would highly recommend Thornley Groves and Kaja.","createTime":"2026-04-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f0d1bf52-3676-5182-844d-f8ae8d904f4f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie W was my contact, and I found her manner very friendly. The five star rating is for her. Not only does she have a great personality, she has been responsive, helpful and knowledgeable.","createTime":"2026-04-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"96a1549d-7ed8-5a18-8668-7fe440b9711a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been managing my properties in Manchester for several years - I really appreciate the great job Katie Garner has done for me over that time. She is always very responsive and helpful.","createTime":"2026-04-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1f6bf46-0650-5cac-9fc0-4a1c3e55d3df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been using Thornley Groves' service for nearly 6 years now. Emma at Thornley Groves has been been very helpful and efficient in managing our 2 properties, responding to our and our tenants' needs promptly. It's challenging times for landlords and we've found Thornley Groves' approach to the changes very supportive.","createTime":"2026-04-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca522b5b-1b73-56b6-9f0c-8d7df4472b1b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly from the Monton branch was so welcoming and answered all the questions about the house we needed to know! She made us feel at ease when viewing the house!","createTime":"2026-04-25T23:00:00.000Z","locationID":"SWN"}},{"id":"65ac7216-4ecd-5fd6-b43b-9cf212ba8757","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott from the Monton branch was very accommodating when I arrived early for a viewing. She was very welcoming and knowledgeable on the property and surrounding area. The house was amazing, very well presented in an amazing location but just did not tick enough boxes for me to take the plunge. After talking to Kelly, she is now aware of what I require and has already pointed me in the direction of another property they have for sale. I cant praise Kelly enough for all she is doing. Thank you","createTime":"2026-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"62c19ce0-bf97-53f8-8893-97962180900f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly from the Monton branch was so welcoming and answered all our questions about the house perfectly! She was really friendly and we felt at ease!","createTime":"2026-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1a540f3-0cb8-549d-b276-abfc423ef2c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Thornley Groves. Fantastic agency and one that cares! Brilliant and fast communication. If something needs doing it’s dealt with within a timely manner. A special thank you to Amina Mirza . Friendly and professional property manager. Thanks again 😊","createTime":"2026-04-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"05d6c27e-899b-54bc-b610-b808df1c1446","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie Widdas has been a fantastic property manager to work with. From the start, she’s made everything feel straightforward and well handled, which really gives peace of mind. She’s always quick to respond and genuinely helpful, whether it’s answering questions or offering thoughtful advice. What stands out most is how she takes the time to explain things clearly when something more complicated comes up, making it all much easier to deal with. Thornley Groves are very lucky to have her.","createTime":"2026-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"14833571-b7d9-5315-8fac-33ecdf829ad8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rebekah is a wonderful person who explained everything to me regarding my concerns. Very professional, I’m satisfied ☺️","createTime":"2026-04-22T23:00:00.000Z","locationID":"TGL"}},{"id":"88547096-5d64-5a89-83dd-b3290508a755","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie in the Chester office has been managing my property for over 6 months now and is fantastic! She always responds in a timely manner and i find her to always be pleasant to speak with. She is a real asset to your company","createTime":"2026-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a6ab66ce-9a80-5781-9136-fdfd28194c22","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been managing my property since 2020. I tirned to them after having had a bad experience with another Agency. They have been handing my affairs well and were thorough in Vetting tenants which led to me having tenants who are reliable and have not been problematic. A big thank you to Property Manager Emma Slabbert whom we have been dealing with for a long while. She has updated us on any issues where we have resolved them and when unable to do it ourselves also advised on reliable contractors.","createTime":"2026-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e682420d-0f95-5140-b006-c6776b5db24d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After recently viewing a property, I would like to thank Ellie Milnthorp for her professionalism while showing me around. Although this property wasn’t the one for me Ellie was courteous and engaging throughout. Thanks","createTime":"2026-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"41235a68-4c64-59d7-8ef7-6942b4443540","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Twigg has been a delight to work with from day 1. Nothing has been too much trouble. All has been effectively organised and delivered. thank you. Best wishes Jeremy","createTime":"2026-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8a2bb97d-e0e3-5e73-87c2-51756b40848d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After recently viewing a property, I would like to thank Ellie Milnthorp for her professionalism while showing me around. Although this property wasn’t the one for me Ellie was courteous and engaging throughout. Thanks","createTime":"2026-04-22T23:00:00.000Z","locationID":"SWN"}},{"id":"cb17d309-c863-55c1-b716-0700c2e77299","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Kelly McDermott this week and she was fantastic so welcoming and helpful, gave all relevant information on the property and allowed us time to look round with no pressure. Thanks again Kelly you were amazing 😃","createTime":"2026-04-22T23:00:00.000Z","locationID":"SWN"}},{"id":"0eed82ab-2b22-58df-a00d-dfbecc53f3cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Working with James on finding a new home, he has been friendly, professional and responsive at every step of the way.","createTime":"2026-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2df49f43-eee1-5c6d-b32e-739aeb9ad3f4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott provided an excellent viewing experience. She was friendly and knowledgeable, giving me useful insight into both the property and the area. Thank you!","createTime":"2026-04-22T23:00:00.000Z","locationID":"SWN"}},{"id":"3b68b23b-415d-5cc2-accd-1ec13e0707f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had a great experience overall. Thank you in particular to Emma Slabbert for her friendly, professional communication and prompt assistance regarding queries.","createTime":"2026-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a10e0be7-4352-5cac-8e55-6c5587783f59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Reported an issue which was resolved within a timely manner inside my local branch. Jeovely from another branch emailed and instructed job straight away.","createTime":"2026-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"16fe7bf1-910f-5f75-be0a-0858459c0f28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Review for Michael Richardson: I am the owner of two apartments in Manchester and I am currently based overseas in Hong Kong. Michael has been my senior property relationship manager for several years, and I genuinely could not be happier with the service he provides. Because I’m so far away, Michael’s support is even more important to me. He is extremely professional, responsive, and proactive. He always keeps me well informed about my properties, handles any tenant issues quickly and efficiently, and ensures everything runs smoothly for both my tenants and me. His excellent communication and attention to detail have made managing my rental portfolio completely stress-free, even from Hong Kong.","createTime":"2026-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ee29d12-3c57-5ad9-a7e4-3fb496f09d9e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner and Jordan Simms both did brilliant property management job on my renting apartment. Especially Katie she did response and follow up timely and provide solutions efficiently, maintenance requests were handled in a respectful way and sorted perfectly. Much appreciated!","createTime":"2026-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"75c02368-4690-5be3-8975-007fa8040c8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"They are co-operative.","createTime":"2026-04-21T23:00:00.000Z","locationID":"TGD"}},{"id":"ca62bc91-99d3-5aa7-b06d-479bd23a2b19","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was fantastic. Very personable and knowledgable. Thank you very much!!","createTime":"2026-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9a23fbd-02f1-5864-81c6-f9463eb15954","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"James Guy provided a quick, detailed viewing of a property and was able to answer all of our questions articulately.","createTime":"2026-04-21T23:00:00.000Z","locationID":"THF"}},{"id":"b5e8c1f2-b8d3-597f-b1da-57f32fb480ef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very nice and friendly staff, have great experience with them, especially Claire and James, whom were nice, friendly and supportive during the whole process and make things very smooth.","createTime":"2026-04-21T23:00:00.000Z","locationID":"TGD"}},{"id":"eef5b6ff-bc6f-5d61-8214-c600c602bb39","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This is the first ever house agent company that will be truthful in their dealings. I rented an apartment from and I left at the of my contract and my deposit was paid in full. I’m super grateful to Olivia and Lucy","createTime":"2026-04-21T23:00:00.000Z","locationID":"SWN"}},{"id":"4df77e87-6133-568e-a900-8f27e6ec80f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been dealing with Thornley Groves for the past three years, and my experience has always been very positive. The team are consistently friendly and approachable, and whenever I’ve had any issues, they’ve responded quickly and efficiently. At the moment, Sam has been assisting me, and he has been very helpful and supportive throughout.","createTime":"2026-04-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c3ae7e36-fd8a-538d-8dbf-8a4e641731fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner from Thornley Groves is always swift to act, whether my Tenant has a query or something needs repairing. Her proactive approach helps to make my life stress - free. Thanks Katie, you are amazing.","createTime":"2026-04-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"837a6e46-c60b-5210-92cb-21c0e796fe58","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We would to compliment Emma Slabbert on her prompt work dealing with a financial issue to do with out letting Situation resolved efficiently and courteously We wish her well in her career","createTime":"2026-04-20T23:00:00.000Z","locationID":"ALM"}},{"id":"66e87eaa-c6e6-5340-b8c4-842ce0e75c10","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Always respond in a timely manner to requests. Take action on hearing about issues with properties. Provide competitive quotes for works. Willing to listen and response to feedback if given.","createTime":"2026-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"343b4bb7-8008-5373-a055-70b6bdade365","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were happy with our experience with Thornley Groves. Kelly McDermott was really welcoming and knowledgeable on the property. Thank you!","createTime":"2026-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9a9aa8de-3f43-5436-acf0-88aaf38bcd38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie at Thornley Groves is an absolute pleasure to work with. She is professional, friendly, approachable, and consistently goes above and beyond to ensure everything runs smoothly for both our tenants and myself. Her attention to detail and clear communication make a real difference, and I always feel confident that I am in very capable hands. If there is ever an issue in one of our properties, Maisie finds a solution quickly and efficiently. She also keeps me up to date with what is happening, which provides real peace of mind. Thanks so much Maisie for all you do for us!","createTime":"2026-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"93955b6c-3556-5835-8292-2c20e8d0ccb8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been with Thornley Groves Estate Agents for over four years, and my experience has been consistently positive. Any issues I’ve had are handled promptly, with quick and helpful responses. A special thank you to Amina Mirza, who has been supportive in resolving matters efficiently. She is reliable, proactive, and always willing to follow up with a call when needed to keep things moving.","createTime":"2026-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6747b606-cbdd-5792-99b5-083eee7c6afb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Nina Namvar and Jessica Nunn for all their help, they kept me informed at every stage, communicated clearly and responded promptly to all queries. Would highly recommend 10/10","createTime":"2026-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cecd4f23-44c2-58e8-a6a5-e8706c144680","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-19T23:00:00.000Z","locationID":"THF"}},{"id":"a9518fe2-bc16-5748-92d4-d702e5624abb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Staff are friendly and helpful, response fast, specially Lucy, always reply me email in an hour and handle the tenant well. Recommended!! P.S. visitors need to park the car opposite side of the road, theres no parking space. 😆","createTime":"2026-04-19T23:00:00.000Z","locationID":"SWN"}},{"id":"4e9a8277-9af2-5c79-a1b3-5c826dfbfb52","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had veiwing of a property, the staff James was very friendly and informative, came on time , answered all our questions","createTime":"2026-04-19T23:00:00.000Z","locationID":"THF"}},{"id":"48ac6f32-b46d-55c7-be22-014751d315a7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves has always done a good job. Everyone I have dealt with has been friendly and efficient. I deal with Olivia in the Letting Department at the moment. It's always a pleasure to deal with her and she goes above and beyond!","createTime":"2026-04-19T23:00:00.000Z","locationID":"SWN"}},{"id":"d1826a78-7504-5877-af4d-b5a64e039f98","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had an excellent experience with the property management team at Thornley Groves. From the outset, Amina has been professional, responsive, and genuinely attentive to both tenant and landlord needs. Communication has been clear and consistent, with any queries or maintenance issues handled promptly and efficiently. Amina goes above and beyond to ensure everything runs smoothly, which gives real peace of mind. What stands out most is her friendly, approachable manner combined with her professionalism . She makes what can often be a stressful process feel straightforward and well-managed. I wouldn’t hesitate to recommend Thornley Groves to anyone looking for reliable and high-quality property management services.","createTime":"2026-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6bfb34b7-87d9-5032-b09f-e6d50270a81c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amina and the team have done a great job guiding us through the tenancy renewal process, the new Renters Act and all the other aspects of our landlords responsibilities. All this alongside the normal active support of the day to day management of the tenancy.","createTime":"2026-04-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a2050fa2-b967-550d-8699-d8f3afb3b463","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Kelly who was punctual, informative, and very friendly","createTime":"2026-04-18T23:00:00.000Z","locationID":"SWN"}},{"id":"2cb5c5a3-42f9-5e31-bc31-5862a36e9785","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing with Kelly who was punctual, informative, and very friendly","createTime":"2026-04-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a189867-fc8b-5529-abd1-3cfcd500ea42","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We experienced smooth transition from the beginning to the end of the process. Thanks to amiable staff . They are fantastic","createTime":"2026-04-16T23:00:00.000Z","locationID":"SAL"}},{"id":"6bcccd50-4fa8-5afc-bc0f-b2479410b320","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had an outstanding experience dealing with Antonia during the rental of my flat. From start to finish, she went above and beyond to make the entire process as smooth and stress-free as possible. Her organisation and efficiency were truly impressive—every detail was handled promptly and professionally, and I always felt well-informed at every stage. What really set her apart though was her exceptional personal approach. She was approachable, responsive, and genuinely invested in ensuring everything went well for me. This was easily one of the best customer service experiences I’ve ever had. I couldn’t recommend Antonia more highly to anyone looking for a dedicated and reliable estate agent. Thank you again for all your hard work, dedication and professionalism. *****","createTime":"2026-04-16T23:00:00.000Z","locationID":"ALM"}},{"id":"c1571a50-0865-57ee-a2ab-65db0704e8b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been with Thornley Groves Estate Agents for 5 years, and my experience has been consistently excellent. They are always quick to respond and resolve any issues with the property efficiently. The team is professional, reliable, and very easy to deal with. A special thank you to Jeovely for being so lovely, professional, and helpful — it’s truly appreciated. Without a doubt, the best agency I’ve worked with. Highly recommended!","createTime":"2026-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"18d140eb-95db-528c-bf97-62f023c9e53f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with Thornley Groves during my tenancy process. Jeovely was very helpful, professional, and always responsive, which made everything smooth and easy for us. We really appreciate the support and clear communication throughout, and it made us feel comfortable and well taken care of. Thank you again for your help 😊","createTime":"2026-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d2879e53-8779-52ee-baed-314653342012","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great pleasure reviewing a property with Karen Filson today . She was great , answering everything , being so kind and helpful with us we honestly had a lovely time today.","createTime":"2026-04-16T23:00:00.000Z","locationID":"TGL"}},{"id":"500c0280-23ad-5f72-b098-963e76c7950b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to share my positive experience with Thornley Groves, especially with Jeovely Maiotuka. We recently had an issue with our washing machine, and Jeovely was incredibly helpful. He managed to arrange a repairman very quickly, which we really appreciate. Great communication and professional approach. It makes our tenancy much easier knowing we are in good hands. Highly recommended! Thank you, Jeovely!","createTime":"2026-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a6c72b9-9097-59a7-ae4f-5f19a263a6c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant service from all the staff, especially Kelly McDermott who helped show us some great properties and really helped with advice anf guidance. Was also great with the kids! Thanks all!","createTime":"2026-04-16T23:00:00.000Z","locationID":"SWN"}},{"id":"a63bfcb0-2159-50c9-862d-f3f71fe7b659","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy has been very helpful throughout my viewing and negotiating for the apartment.","createTime":"2026-04-15T23:00:00.000Z","locationID":"ALM"}},{"id":"cf0c8e90-1158-58ca-82d9-2fc2cac85504","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy Clegg is always quick to respond and professional in the advice she provides. Highly recommend.","createTime":"2026-04-15T23:00:00.000Z","locationID":"SWN"}},{"id":"d658a670-3c61-5729-81fc-1d418d96e0e1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good experience with Thronley Groves. Communication was clear, and the process was straightforward. The team was helpful and responsive. Would recommend.","createTime":"2026-04-15T23:00:00.000Z","locationID":"STY"}},{"id":"5f0f2def-f837-58f1-a485-8e631120f65b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-15T23:00:00.000Z","locationID":"STY"}},{"id":"5510b030-330c-51b0-b115-7f39077fffca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"We had a veiwing today at the Finny Karen was very welcoming and informative very friendly nice experience thanks.","createTime":"2026-04-15T23:00:00.000Z","locationID":"TGL"}},{"id":"15c07ed3-a972-5f86-a4d5-964cb7d12e29","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I could not fault my experience with Thornley Groves so far and in particular Moe who went above and beyond to ensure I was looked after. From one phone call in the morning, I had a viewing, offer accepted and documentation sent to me all in the same day. Moe was equally personable and professional and I cannot thank him or the team enough for what a smooth process this has been.","createTime":"2026-04-14T23:00:00.000Z","locationID":"STY"}},{"id":"e8bbba4d-3df1-593a-8d35-ce1cba602692","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service. Mainly Sam from Thornley Groves who is a great professional with amazing service.","createTime":"2026-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ff72d012-0962-5718-be4d-8ecdfd6ad50c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finish, the service was professional, responsive, and genuinely helpful. Communication was clear throughout the entire process, and any questions I had were answered quickly and thoroughly. What really stood out was the attention to detail and the willingness to go the extra mile to make everything run smoothly. Looking for the right property can be very stressful but James Guy made the whole experience feel much more manageable and straightforward. I would highly recommend.","createTime":"2026-04-14T23:00:00.000Z","locationID":"THF"}},{"id":"66b4adbc-bafd-5744-a774-cb2be43be237","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently sold our house & the process was fantastic from start to finish. Rebekah & Lois made it so easy through quick communication and kept us updated throughout the sale. I would recommend these when selling a house.","createTime":"2026-04-14T23:00:00.000Z","locationID":"TGL"}},{"id":"80ab8d06-29d1-560a-97ba-524117189c0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quickly resolved the issue. Thanks.","createTime":"2026-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a130a2e2-ffd8-5326-818e-45d70af08db5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Today, I had a property viewing with Kelly McDermott and it was a very positive experience. Kelly was very professional and had a warm approachable personality and was able to answer any questions I had about the property and also advised me to visit Monton itself to get to know the area. Very much recommended!","createTime":"2026-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b90f3ea0-00ca-5ba8-9c48-814f56141bbd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a viewing of a property with kelly today. She was fantastic, arrived in a timely manner and was able to answer most of my questions on site, any she couldn't answer she was straight on to the office and seller to try get answers for me that day. Cant thank her enough for her time. Thanks Kelly","createTime":"2026-04-14T23:00:00.000Z","locationID":"SWN"}},{"id":"7c33515c-c4a6-5748-b749-dde7f86ccbeb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Today, I had a property viewing with Kelly McDermott and it was a very positive experience. Kelly was very professional and had a warm approachable personality and was able to answer any questions I had about the property and also advised me to visit Monton itself to get to know the area. Very much recommended!","createTime":"2026-04-14T23:00:00.000Z","locationID":"SWN"}},{"id":"594c8527-b151-53c1-8afc-4b35f97a715f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Went to view a property with Kelly McDermott and she was fantastic, knew everything about the property and area and was really friendly!","createTime":"2026-04-13T23:00:00.000Z","locationID":"SWN"}},{"id":"eccbad87-f7df-5ca8-a157-a4e1b4ac5527","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team at Thornley Groves are fantastic at managing our rental property. We have had a very smooth transition between tenants and any issues with the property dealt with promptly and efficiently. Ali, Kent and Lorna have been a huge help for us - Thanks team!","createTime":"2026-04-13T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"9b74ae96-035d-551a-b94b-2cf8d93e9b36","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a nice viewing with James Guy. He was very nice and open to answer questions whenever me and my group asked. It was really nice to have our viewing with him.","createTime":"2026-04-13T23:00:00.000Z","locationID":"THF"}},{"id":"1b594d4e-f94f-51e4-81c3-53369c3e0161","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sam Haynes from Manchester Vimto Gardens branch is fabulous! We previously had someone who was impossible to get hold of but since we have been assigned Sam everything is dealt with quickly and efficiently and nothing is too much trouble. He’s great!","createTime":"2026-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"04eefdbc-a849-584e-a22c-e681c8f9fe8a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had Kelly McDermott show me around a property today, really knowledgeable, friendly and personable. One of the best estate agents I've met. Would definitely recommend!","createTime":"2026-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ce0d4b91-089e-57ef-9934-7b095f5e11cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clear information and new tenant found very quickly. Amanda and Karen were great.","createTime":"2026-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"36a898c6-d38e-59ef-b4d4-4ed401adce00","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks for thornley groves company and thanks a lot EMMA .😊","createTime":"2026-04-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"35bfb366-5568-53f7-b0f6-cd3876b1e1cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had a decade worth of excellent property management with Thornley Groves. After a plumbing issue with my property, Thornley Groves helped throughout the process of rehousing the tenants and organising repairs. Its property relationship manager (Daniel Garlick) contacting me with updates throughout the process. Their friendly staff and expedient updates helped alleviate the stress and difficulty at this time. It’s only when something goes wrong with a property, that you realise how important it is to have a good management company. I thoroughly recommend Thornley Groves to any landlord needing property management.","createTime":"2026-04-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"faa635ad-f477-5e9a-adc6-d61fba959067","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"had a viewing at a property with Thornley Grove Estate agents..agent was pleasant and helpful..didn't pressure me into making any decisions with regards ro property..a positive experience 👍","createTime":"2026-04-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"615a00df-1893-5d54-a447-ab5b27de437d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was met by James Guy at a viewing and he was very friendly and professional and he answered all my questions.","createTime":"2026-04-12T23:00:00.000Z","locationID":"THF"}},{"id":"340baf11-16d6-518c-ae9a-b6ec17aed1d1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole process of selling was very smooth from start to finish. Stuart Daniels managed the sale well and Marshall Lanham was excellent as a progressor and broker between all parties. He's very knowledgeable and skilled at moving the process along. He also does it with a lovely attitude which really helps at a stressful time for all parties! Delighted with the process. Marshall & Thornley get 5 stars from me :)","createTime":"2026-04-12T23:00:00.000Z","locationID":"STY"}},{"id":"9abc1cea-cdce-55e8-bc53-24a0d79c488b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service received from Aleya , Many thanks","createTime":"2026-04-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8c0189e-fec9-5b39-983d-155ee2bceaa1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big thanks to Antonia for her help she was great","createTime":"2026-04-11T23:00:00.000Z","locationID":"ALM"}},{"id":"1e35575b-4376-51ed-8847-155cff1a6ed3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They helped me so much and so quickly when there were a leak and a problem with car park remote control.","createTime":"2026-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2967c7b4-e04a-5bab-bc8e-5669294710cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gr8 Service, our issue with the hob was picked up and sorted quickly. Thanks a lot Herbert for your support and prompt help. You are a super star.","createTime":"2026-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc4bf7c1-b642-5c47-b8a6-83fa2f4b9497","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was taken back by the great customer service from Ellie Milnthorp during my recent house viewing with Thornley Groves Monton.","createTime":"2026-04-10T23:00:00.000Z","locationID":"SWN"}},{"id":"f92c941d-eeb8-549c-84e7-f60fc3345500","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie Milnthorp provided an excellent viewing. She was helpful and anything she didn't know she provided answers to in a follow up email. Thank you for your help!","createTime":"2026-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d7e0ea5-03a5-58ad-88c0-3669d32cb1da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-10T23:00:00.000Z","locationID":"TGL"}},{"id":"d23f9841-436d-5018-98fa-1ceef0fab74c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a house tour this morning with Karen and couldn’t have asked for a better experience. She was warm, friendly, and incredibly welcoming from the moment we arrived. Karen took the time to answer all of our questions thoroughly and never made us feel rushed. What really stood out was how genuinely caring and empathetic she was—she really listened to our situation and was thoughtful in how she guided us through the viewing. It felt like she truly had our best interests at heart, which made the whole experience comfortable and reassuring. Thank you, Karen, for making what can often be a stressful process feel so positive and easy. Highly recommend!","createTime":"2026-04-10T23:00:00.000Z","locationID":"TGL"}},{"id":"fa3949ec-fc4a-5fc8-b483-77270cd86092","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our new property Manager Aleaya Afzaal is great. Very professional and proactive, she really inspires confidence that any arising issues will be dealt with fast and efficiently, which is what you need when relying on an agent to manage your property.","createTime":"2026-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"312baa0c-0fa7-50d9-a82d-9ec233d83135","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The complaints were addressed switky and effectively","createTime":"2026-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7903612-d0f6-5812-81bb-60dd959643b4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Yet again, I can only reap praise on the staff of Thornley Groves , Prestwich. From the day I informed the Prestwich branch I was losing a tenant, and giving them a move in date for potential tenants, they were on it. Great photo's, great write up on the property, and shifting through the applications, veiwings, and faultless communication, with speed, and professionalism. I now have a tenant, happily settling in, thanks to the hard work, of Karen and Amanda. They care, and their work is simply faultless. 5 stars girls, and we'll done. Phil","createTime":"2026-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fde35eeb-1512-5d6e-aa57-1c871f1371ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had a particularly great experience with Kaja Iskra as my property manager, who is always quick to respond to queries and escalate any issues I raise. I have enjoyed renting my apartment with this agency and will recommend them to landlords and tenants as well. Great service!","createTime":"2026-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6c861103-343d-5657-b559-4380e7c2beab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-09T23:00:00.000Z","locationID":"THF"}},{"id":"03940e2f-8371-5802-9b6a-b0c7c1641a13","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly gave us the perfect first viewing as first time buyers. She answered most of our questions within the first 5 minutes. Any other questions we had she answered very confidently and made us feel very calm about what was quite a nerve wracking experience. Kelly has set an extremely high bar for anyone else we might have a viewing with next! Thanks alot Kelly!","createTime":"2026-04-08T23:00:00.000Z","locationID":"SWN"}},{"id":"26a236d7-f49a-5f61-bb18-a32d557cb24b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big thank you Thornley Groves and specially our property manager Ali for a very smooth and fair check out process. The communication with Ali was excellent throughout.","createTime":"2026-04-07T23:00:00.000Z","locationID":"THF"}},{"id":"a7371cab-6eff-58b2-af01-1a33fd8be869","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"James was very nice and patient and was helpful and answered all my queries about the apartment . Thanks James and wish u all the best","createTime":"2026-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"71abaa5c-8935-50f9-9239-1c922c3ace7b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Thornley Groves. Fantastic agency and one that cares! Brilliant and fast communication. If something needs doing it’s dealt with within a timely manner. A special thank you to Aleaya Afzaal. Friendly and professional property manager. Thanks again 😊","createTime":"2026-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a3f510a-3481-5071-ac82-6c045c72383d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience has been a good one thanks to Aleaya with her down to earth approach, understanding and has a can do attitude she has made moving into my first property seamless thanks for all your help 😊","createTime":"2026-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"25d392af-945c-563f-9d3e-5617114b4326","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisie was absolutely wonderful to work with and so helpful! Amazing at what she does, couldn’t recommend enough!","createTime":"2026-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f70aa0e-87d5-5a39-bcb7-ea686091c157","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I couldn’t recommend Thornley Groves highly enough. They are always quick to respond to any queries or questions, and the property management team is excellent especially Delci, who has been incredibly helpful. I also recently spoke with Daisie, who was very informative and professional. Overall, a fantastic experience with the team.","createTime":"2026-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"455a5c35-4d35-5836-9f6c-b3190ee8ff59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had the pleasure of dealing with Daisie Eaton. She has been very supportive and informative and I would highly recommend her! Thank you Daisie!","createTime":"2026-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b86d75f-1c8c-5ad7-b847-49a24e7710ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael Richardson , great managing and support","createTime":"2026-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca162199-05ff-50fc-a3a6-65d3e5032d42","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I couldn’t recommend Thornley Groves highly enough. They are always quick to respond to any queries or questions, and the property management team is excellent especially Delci, who has been incredibly helpful. I also recently spoke with Daisie, who was very informative and professional. Overall, a fantastic experience with the team.","createTime":"2026-04-06T23:00:00.000Z","locationID":"SWN"}},{"id":"7c8e7c65-5bcf-5a58-beb4-ecb6a87efefc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"TG have looked after my property for many, many years, always easy to deal with. Had an urgent problem to deal with recently, contacted Maisie Widdas and she dealt with it quickly and efficiently.","createTime":"2026-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c162f3d3-b702-5903-b2de-6e6ed7a6e9c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Over the last 2-3 years Lucy Clegg has taken over management of our property and we have been very impressed. Lucy has dealt with any issues in a very professional manner and has responded to our requests for information promptly and efficiently. I have met Lucy a couple of times and she is a very personable and friendly employee of the company. I would highly recommend her as an agent for landlords. Michael Benson","createTime":"2026-04-06T23:00:00.000Z","locationID":"SWN"}},{"id":"10f27919-1f23-544d-a985-3d70a1739909","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently spoke with Delci at the Monton branch who was very helpful.","createTime":"2026-04-05T23:00:00.000Z","locationID":"SWN"}},{"id":"37bb364c-a455-52b9-bba7-163be0b65cb6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently spoke with Delci at the Monton office, who was very helpful. Thank you","createTime":"2026-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ec18b00-67f9-5f92-832f-ba1d00af9267","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Aaron Jones visited our bungalow where our dilemma was whether or not to invest in our bungalow, via the extension or put it on the market. Aaron excellent with his constructive advice which was greatly appreciated and helped our clarity of thought moving forward Estate agency is not just about sales and fees.","createTime":"2026-04-05T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"eb0442f6-4794-5ff0-84c6-ba048ff885e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very nice estate agents especially Julie who showed us the house","createTime":"2026-04-02T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"743e2cf3-a9af-5553-b162-e165a7bfc3ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Easy to do business with, Olivia and Amber very professional. Seamlessly marketed the property and it’s also managed so no stress.","createTime":"2026-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ebb01b00-566d-5c50-ac40-af916f38dc19","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve know Jess for over 5 years now and honestly speaking she is one of the main reasons I have continued to work with TG post H4U transition! Amazing lady, very friendly, professional and helpful. Even in periods of difficulty she gets our properties let for the best rates! Thanks a lot Jess for all the work you’ve done and continue to do for us. For as long as you remain at TG, so will we.","createTime":"2026-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f12fb2a9-6600-5cd7-88ac-2183b6a1b536","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aleaya Afzal was the best one out of everyone that we dealt with at Thornley groves. happy with the service as she was actually prompt with her responses.","createTime":"2026-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc13ba3a-e184-5c3d-9241-b8fdfa0e07e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott at Monton office has shown me several properties. Very helpful in whole process.","createTime":"2026-04-01T23:00:00.000Z","locationID":"SWN"}},{"id":"dd09d757-5a7f-5c1c-974e-79a81a3a4c30","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience securing my rental property with Antonia at Thornley Groves Altrincham. Would definitely recommend to anyone in the market.","createTime":"2026-04-01T23:00:00.000Z","locationID":"ALM"}},{"id":"063d107d-6dda-5c25-939e-f814aafcd5bb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Moe was very efficient and helpful, as soon as a property matching my preferences came up he was very quick to get me in there early! Also helpful service from Jodie who handled the admin!","createTime":"2026-04-01T23:00:00.000Z","locationID":"STY"}},{"id":"127e5106-514e-5462-a654-7bc33abf651c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient, friendly and quick to respond with any queries or questions we had. Persevered during at times a difficult process and sale would have collapsed without hard work and effort the team put in. 5/5 to Clare and the team, would recommend!","createTime":"2026-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c246b4a-66ea-5957-a8a4-5eeb5a6ac420","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with the property team, especially Jeovely Maiotuka (ThornelyGroves - Sale). She responded to my request immediately and arranged a replacement bed without any delay. I finally had a proper night’s sleep after a long time. Excellent service and highly appreciated. Thank you","createTime":"2026-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c4227e4-0210-5062-bab6-3b27739551b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My letting was done by Karen Filson and it was fast and seamless. I enjoyed the service that was rendered. Thank you","createTime":"2026-03-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34fe862b-6998-5862-8cf2-4cfe9144c03e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience working with Samuel Haynes. He was professional, responsive, and very helpful throughout the whole referencing process. Everything was handled smoothly and efficiently, which made things much less stressful. I really appreciate his support and would definitely recommend him to anyone looking for a reliable and easy-going agent.","createTime":"2026-03-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1531b929-e543-5ca5-9133-719553d614c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Exceptional quality of service at the highest level. Professionalism, discretion, and full commitment. I highly recommend working with them.","createTime":"2026-03-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e4123f1-b8b7-536f-8231-617569ce27c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly staff, very helpful and informative. Very smooth and user friendly processes. Excellent service","createTime":"2026-03-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"215cc6d2-b07a-5c74-b00b-f157daa41191","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with Thornley Groves in Monton. Huge thanks to Kelly McDermott in particular for being so helpful, responsive, and supportive throughout. She made the whole process much less stressful. Highly recommend!","createTime":"2026-03-31T23:00:00.000Z","locationID":"SWN"}},{"id":"5b8cb847-a200-52b2-89a3-e6b773e89fee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole team at Thornley Groves have been fantastic throughout the entire process with shoutouts to Kelly and Clare. However, Ellie truly stands out and I cannot praise her enough — she has been incredibly helpful, compassionate, and always available, even outside of working hours. I can’t thank her enough!","createTime":"2026-03-30T23:00:00.000Z","locationID":"SWN"}},{"id":"cc446410-bb83-5ea1-900a-8bffd4c1bcc0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had an amazing experience with Thornley Groves. Satine and Lucy were incredibly helpful throughout the entire process of moving into our apartment in Chester. They provided first class service, were very responsive to our queries and requests and nothing was ever an issue.","createTime":"2026-03-30T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"41215245-15b6-52e2-a573-24c59db23240","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My property has been managed by Thornley Groves for a number of years and my current property manager Olivia has been very good. Any questions/queries are dealt with quickly and efficiently.","createTime":"2026-03-30T23:00:00.000Z","locationID":"SWN"}},{"id":"b3a7c16b-e8a1-5f01-bdd8-584a88fd77e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful throughout the process, very welcoming and accommodating to help us finalise process.","createTime":"2026-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b2f208a6-6b59-52f2-bee9-fe3bb6300bcb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"On time and provide essential information about the property. One of the best experience we ever had. Thanks Ellie.","createTime":"2026-03-29T23:00:00.000Z","locationID":"SWN"}},{"id":"c39871ad-4605-55a7-bd29-f6e34a747d7f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We’ve been working with Olivia from Thornley Groves for years, and she is very helpful , and always ready to sort out any questions we have.","createTime":"2026-03-29T23:00:00.000Z","locationID":"SWN"}},{"id":"97d88122-784e-59bc-8a2b-f98f060b2b29","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma Slabbert Property Relationship Manager has reached out to me and explained about changes of renter reform bill. Advising me the issues about periodic contract, section 8 and 13 I am now more clear about my right as landlord","createTime":"2026-03-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d9591d7-d29c-5b56-8ac4-c09056cf9162","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant throughout, felt engaged all the way through the sales process of the house. Had a few obstacles along the way (usual with solicitors / buyer questions), but navigated through all of this keeping us informed throughout and working really closely with our solicitors and buyers to complete the sale. Wouldn't hesitate to use them again 🙌","createTime":"2026-03-29T23:00:00.000Z","locationID":"TGL"}},{"id":"c325aee4-a39f-53d9-8fe5-9e8a56463e71","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I opted for Thornley Groves over other local estate agents, as upon meeting with them it was apparent they were very knowledgeable, friendly, down to earth and had information to back up their advice. Daniel, Ellie & Kelly have all been very helpful- updates as and when they come in and very responsive. I have purchased through Thornley Groves and decided to also sell with them based on the above. My property received amazing offers and sold within days. Also very dog friendly- they brought my dog little treat gifts upon each visit! 5* from us and the dog!","createTime":"2026-03-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ff4dc73c-5429-5585-97b7-303abf407b70","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Antonia has been very helpful and supportive throughout the process","createTime":"2026-03-28T00:00:00.000Z","locationID":"ALM"}},{"id":"b705b4da-88d4-57c8-8379-9fc61cd20023","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Grove has managed one of my properties for years and I cannot fault their service. They have given my regularly updates and have dealt with all the legal requirements quickly. They have found tenants quickly some of whom have stayed for years. In particularly, Aleaya who currently looks after my property is great and responds immediately to any enquiry.","createTime":"2026-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"37c74bba-074c-5dc4-aac4-795ecb8974e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The maintenance repairs ordered in Apr 2025 were only partially done until Mar 2026 even after my acceptance of the quote at that time and allowing Thornley Grove to proceed with the works. The area to be repaired was getting deteriorated while multiple reminders by me (landlord) and the tenant remained heedless until I copied my complaint to Mr. Jordan Simms who deputed Aleaya Afzal to dig out the issue and resolve it. She handled the matter excellently found out why it was not completed, contacted the contractor, communicated efficiently with parties including me and then coordinated the job until completions. Full credits to her, excellent handling...Bravo. I would like to thank Mr. Jordan Simms also who took real action to move the issue towards solution. I would recommend Thornley Grove to take this matter as lessons learned as claims of good handling and no problems to landlords and tenants can only be proven by real handling, which needs a lot of improvement in my view. Waiting for a year to complete a job is not good performance.","createTime":"2026-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"97c5047f-99c5-5a93-a6c8-6c38ed267357","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lorna has been excellent in marketing our home and the difference in service from the previous letting agents is night and day. Very pleased with TG so far, would recommend.","createTime":"2026-03-27T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"014e1056-5134-5f66-ae82-9c202df42601","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing company, really transparent and great at communicating, helped us move in with ease and minimal stress, highly recommended.","createTime":"2026-03-27T00:00:00.000Z","locationID":"SWN"}},{"id":"04e9242d-e5f5-58c4-bbca-ca2eea64c0a6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-03-27T00:00:00.000Z","locationID":"SAL"}},{"id":"bae6c3c2-c4fe-5574-8628-7d33097b63e0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently viewed a property at 143 Lancaster Road through Thornley Groves and was assisted by Kelly McDermott. Kelly was very professional, knowledgeable about the local area, and made the whole viewing experience smooth and informative. She was also friendly and respectful to both myself and the tenant, which I really appreciated. A great level of service throughout.","createTime":"2026-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fed89649-de66-51e2-a83c-0e29affdc78e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel Garlick has been a fantastic agent for me for years - he is responds to queries and issues in a timely fashion, is always accessible and helpful, and is willing to look into a variety of options for me as a landlord.","createTime":"2026-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d0581f0-b8cf-5fd6-8607-28c62ce2f9cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly who walked us round a property today was great and very helpful","createTime":"2026-03-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d791c39b-f3a9-5f4e-baef-fc3a6ab2394d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"David Barsi stands out as a property manager. He inspires confidence that he is on top of things. He is responsive. He can provide advice and recommendations as well as synthesise simple explanations when anything complex or any problems crop up. Thornley Groves are lucky to have him.","createTime":"2026-03-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"af18c7e1-6088-541c-80fb-8e85d06cec5d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott is amazing and professional skills to show property and also great focus on customer services. Welcome nature and also give great advice about neighbourhood. Thankyou so much appreciate your efforts and also adjust me to show property early.","createTime":"2026-03-25T00:00:00.000Z","locationID":"SWN"}},{"id":"1f3168b2-3b17-5267-8f71-c9c4f9f5c602","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was shown around a property by Kelly McDormott from Thornley Groves Estate Agents She was professional friendly and curtious to both the seller and the prospective buyer. Kelly know the property had all the details answered all my questions with ease Definitely would be comfortable going to see another property with Kelly","createTime":"2026-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"30f00153-b508-5cfc-96ef-8d4f2c9c5423","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Courtney is very responsible, she arrived earlier than my appointment time, well prepared, it was a nice house viewing with her.","createTime":"2026-03-24T00:00:00.000Z","locationID":"THF"}},{"id":"8ff6a90c-1b47-5f10-82a6-4d5fea660882","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The real estate agent is highly professional. The agent Gabriel is friendly and approachable, and always responds very quickly.","createTime":"2026-03-24T00:00:00.000Z","locationID":"SAL"}},{"id":"82630716-c749-5124-bbfb-41c3d6cbe4a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Thornley Groves for the excellent service over the past four years. I rented through Thornley Groves for more than four years, and I had a very positive experience throughout that time. Special thanks to Maisie and the team for being so helpful, professional, and responsive. I also really appreciated the clear and complete guidance provided for moving out. Thank you again for all your help and support.😊😊🥰","createTime":"2026-03-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6586b22-58b3-59ca-b5eb-990aad8997a6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"James guy helped us find a good house","createTime":"2026-03-24T00:00:00.000Z","locationID":"THF"}},{"id":"9acc9099-9ba4-529f-a97b-073537a9a201","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing with Kelly McDermott today to see a property, Kelly was absolutely fantastic from beginning to end. Kelly was very friendly and welcoming and was happy to answer any questions we had. I would highly recommend Thorney Groves Estate Agents!","createTime":"2026-03-24T00:00:00.000Z","locationID":"SWN"}},{"id":"085dc24e-c362-5d62-b147-2a7576482275","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a viewing with Kelly McDermott today to see a property, Kelly was absolutely fantastic from beginning to end. Kelly was very friendly and welcoming and was happy to answer any questions we had. I would highly recommend Thorney Groves Estate Agents!","createTime":"2026-03-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e9420c51-8858-5b5d-831b-0b829fcde4e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a viewing with Ellie Milnthorp recently and she was one of the friendliest, most personable estate agents I’ve ever had the pleasure of meeting. I didn’t purchase the property I viewed but I was really impressed with her service.","createTime":"2026-03-24T00:00:00.000Z","locationID":"SWN"}},{"id":"4f15c8a1-52de-5d63-ac25-1ee5a91cb502","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Locked myself out, and Sam was very helpful and agreed to lend me the spare set of keys.","createTime":"2026-03-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f3e80e0d-0c9f-5911-bb17-42ee82b2f1ac","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was excellent and friendly when showing up around a property today.","createTime":"2026-03-23T00:00:00.000Z","locationID":"SWN"}},{"id":"7a450b68-37ea-51a1-97af-bd0789eff04a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been with Thornley Groves for over 15 years or so, there has been ups and downs I was thinking of leaving, but after Maisie became our Property Manager things changed. She is very professional, approachable and highly knowledgeable with excellent communication always keeping me informed and responding promptly to any questions or concerns. Overall would highly recommend, her professionalism and genuine care made a real difference.","createTime":"2026-03-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7ef84bbb-0fe1-5a30-893c-37871a261155","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have recently sold 2 houses with Thornley Grove. The last sale has taken longer than expected. During this time Claire Hayes was was very diligent and kept us updated. I would have no hesitation using Claire and the team at Thornley Grove again","createTime":"2026-03-23T00:00:00.000Z","locationID":"TGD"}},{"id":"307c6461-57bb-52dd-b24e-f9ce4a31d180","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great Estate agency. Efficient in replies and team is always helpful with our BTL investments. Kelly is very nice and helpful during the viewings having all info we need to make a decision. Massive respect to this team including Clare branch manager and Daniel.","createTime":"2026-03-23T00:00:00.000Z","locationID":"SWN"}},{"id":"1cb95182-1c1e-506b-bfba-0866f1d515ff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you so much to Moe who not only gave us a great insight into Manchester properties, but also some very useful advice for relocating to Manchester. He went above and beyond to ensure we got the most out of our flat viewings, I can’t recommend him highly enough!","createTime":"2026-03-23T00:00:00.000Z","locationID":"STY"}},{"id":"fd0a56af-77a5-5e29-b8fd-117da04ce9e3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie was great at liaising with my tenant following a site visit to ensure we could get a great outcome for all. Good 2-way communication which is vital for a managing estate agent.","createTime":"2026-03-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6c9751fd-d4df-57f4-9677-09166f7ca2d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had issues with communication, due to the size of the company and the number of different departments. Chloe Jewell has arranged for all communication to come through her, which will help us greatly. We find Chloe to be very friendly and helpful indeed and it is a pleasure to deal with her.","createTime":"2026-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"33feaa77-af0b-51d8-bf02-9e1795cf6d68","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was great showing us around the property we booked to view. Full of information and ideas which helps build a picture of what your home could look like. Would highly recommend.","createTime":"2026-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"21657022-0ef5-53a8-9a1d-96580808c0b8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience with Kelly McDermott She was very professional and arrived well ahead of our appointment time which I truly appreciate. Highly recommended for her reliability and efficiency","createTime":"2026-03-21T00:00:00.000Z","locationID":"SWN"}},{"id":"67d87427-ce61-5d53-99ef-ee45b376bae8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were shown round a viewing by Kelly McDermott, this is the second house we’ve seen with Kelly. Great agent, very personable and informative. Would highly recommended!","createTime":"2026-03-21T00:00:00.000Z","locationID":"SWN"}},{"id":"724889b0-3da6-5089-9022-75d46e8cf710","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had a great experience arranging a new tenancy with Thornley Groves. Coincidentally, several of my viewings were with the company, with Ella hosting each of these. She was very supportive during the process and even facilitated a last minute change of offer, ensuring we secured our preferred choice without missing out altogether. The team were very prompt and communicative during the referencing process, enabling a quick turnaround as requested. Many thanks, Josh","createTime":"2026-03-20T00:00:00.000Z","locationID":"STY"}},{"id":"e50281ab-8c84-5808-bc18-9f63ca199779","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Moe was really helpful and communicative, got us the property we wanted really quickly","createTime":"2026-03-20T00:00:00.000Z","locationID":"STY"}},{"id":"a8e9a632-dc1e-5d3d-894f-065484189a51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was a great experience to rent an apartment from here. The property manager Janvi is friendly and helpful, can always answer my questions and give me proper suggestions.","createTime":"2026-03-20T00:00:00.000Z","locationID":"STY"}},{"id":"921225b0-1a02-5221-b6eb-312392639680","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with the team - professional, responsive and very helpful throughout the whole process. Special thanks to Ella for all the support.","createTime":"2026-03-20T00:00:00.000Z","locationID":"STY"}},{"id":"328c540a-67fb-5f4f-a99a-b64f08711cf8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m grateful to the nice service provided by Kelly McDermott and her colleagues in the Minton office of Thornley Groves Estate Agents throughout the whole process of viewing.","createTime":"2026-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8b1f7f9-d3e9-517f-937e-9db7a801e29d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve worked with a few members of the team at their Whitworth Street office over the years, particularly Samantha Smith and Herbert Chung in the rental department. Both have consistently been very efficient, helpful, and easy to deal with. What stands out most is their communication; emails are answered promptly, and they’re always responsive on the phone, which makes a big difference when things need to move quickly. You get the sense that they’re organised, on top of their workload, and genuinely care about keeping things running smoothly. I’ve also had some interaction with the maintenance department, which has been generally good and reliable, though not quite as fast or responsive as the rental team. Overall, a very positive experience: professional, efficient, and easy to work with.","createTime":"2026-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eff58533-978c-56f7-a4fc-bc5375952276","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Whilst rarely leaving reviews, I thought it appropriate to commend Thornley Groves (and, in particular, Owain Lacey, my immediate property manager contact and with specific reference to their managed lettings service) for the service they have provided to me. From my point of view, it is fair to say that the letting experience has improved since \"homes4u\" was absorbed into Thornley Groves. The business is efficient and well run and all the staff with whom I have had direct contact have been both polite and helpful. I would recommend their services as I believe they operate in an honest manner to the benefit of both tenants and landlords (not something one would always say about agents!).","createTime":"2026-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5485d579-ca40-52f5-8306-ca2709247b1c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just had a lovely interaction with Lucy Clegg from the Monton branch. Very knowledgable & helpful. Hats off to you Lucy.","createTime":"2026-03-19T00:00:00.000Z","locationID":"SWN"}},{"id":"b46058df-a28c-53b6-8d7c-100337e675dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience from the initial viewing through to the move-in process. Jodie Finch and Ella Thompson were professional, responsive, and very supportive, ensuring everything was handled quickly and smoothly. Thank you for making the whole process stress-free!","createTime":"2026-03-19T00:00:00.000Z","locationID":"STY"}},{"id":"4d4057dc-cc72-51c8-b899-9d260950a095","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience here, everything was organised and went smoothly. Janvi was very lovely and responded to all my queries and concerns at all times. Made my move seamless and comfortable!!","createTime":"2026-03-19T00:00:00.000Z","locationID":"STY"}},{"id":"59a2aad8-1914-5a76-9cdd-20315ca6ead8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"First time using a letting agent to rent my property out. Great communication from the team, specifically Emily and Alice who were a great help. Quick with responding and answering and questions. I definitely recommend.","createTime":"2026-03-19T00:00:00.000Z","locationID":"SAL"}},{"id":"45804676-878a-5e54-b44b-5c3ae48d6a30","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very positive experience with Amina Mirza at Thornley Groves during my tenancy process. Amina was professional, approachable, and extremely helpful throughout. When I raised concerns about the proposed rent increase, she listened carefully and took the time to review the situation rather than simply dismissing it. Thanks to her support and willingness to help find a fair outcome, we were able to reach a reasonable agreement that worked for both sides. Her communication was clear, prompt, and respectful the whole time, which made the process much less stressful. It’s rare to find someone who genuinely takes the time to help tenants and handle matters with such professionalism. I truly appreciate the effort Amina Mirza put into resolving the issue and would highly recommend her for her excellent service and dedication.","createTime":"2026-03-19T00:00:00.000Z","locationID":"ALM"}},{"id":"714cd57e-a87a-522d-8e63-2bf193a29251","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hi I just want to say thank you to Vicky Kelly from thornley groves she was helpful and understanding she helped me a lot thank you 😊.","createTime":"2026-03-19T00:00:00.000Z","locationID":"THF"}},{"id":"2634413a-d521-54f3-a73f-c50d916e737c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Landed a really nice place in Manchester, great value, and my agent, Janvi, was super helpful with the sign-in and admin process. I am really happy with my new place!","createTime":"2026-03-18T00:00:00.000Z","locationID":"STY"}},{"id":"cebcc5c3-927d-5b60-99db-527456915a85","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Myself & my partner communicated with Peter & Jani. The whole process was smooth & amazing! They communicated extremely well and were very fast with responses ☺️ Really recommend either of these estate agents as they made our move easy & simple 😊","createTime":"2026-03-18T00:00:00.000Z","locationID":"STY"}},{"id":"d61dfd91-aaea-5435-b963-b06d186c819e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly Was really nice and helpful","createTime":"2026-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6c3890b3-c8a5-5a9a-b9c7-3c5e0474f667","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I couldn't be happier with the exceptional service provided by Daniel, Marshall, Maxwell, and Gavin of Thornley Groves Estate & Letting Agents! Their expertise and support made buying my first property a truly smooth experience. From viewing to completion, they were knowledgeable, patient, and always had my best interests at heart. I'd highly recommend their service to anyone looking to buy or sell a property - they truly go above and beyond!","createTime":"2026-03-18T00:00:00.000Z","locationID":"STY"}},{"id":"b5d75f00-1a15-594a-b9d6-8153cfcee855","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has been a very responsive and helpful agency for us. Whether it was finding our home or handling repairs and servicing now, they always act quickly. A huge thank you to our agent, Kaja, who has been incredibly helpful and responsive throughout the entire process.","createTime":"2026-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ebaec7b0-0420-56d9-9272-03bf1286004a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a very smooth and efficient experience with the tenancy process. Jodie Finch and Ella Thompson were extremely helpful and responsive, making everything quick and hassle-free. Really appreciate the support throughout!","createTime":"2026-03-18T00:00:00.000Z","locationID":"STY"}},{"id":"49805cf8-9bf0-545a-b115-66f0c4ae7be5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jeovely was very helpful and friendly, she got the situation under control. Thornley groves are a great company to work with","createTime":"2026-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"519664f0-9786-5a5c-ba5b-0add1f645306","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen in the Prestwich office was absolutely fantastic. She was able to arrange a quick viewing, was so accommodating and got all documents to us rapidly. Would definitely recommend.","createTime":"2026-03-18T00:00:00.000Z","locationID":"TGL"}},{"id":"7dd76f1b-7ab1-5444-8932-a9ef6b941c96","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Janvi has been very attentive and made the process of moving home easy I appreciated all the effort she has provided. Thank you !","createTime":"2026-03-18T00:00:00.000Z","locationID":"STY"}},{"id":"d87bf3b9-f286-57fb-9b28-3df8431cecdb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have managed my property since July 2024. Chloe Jewell is my personal property manager who is always extremely caring and professional. She returns any calls quickly and is reliable and efficient.","createTime":"2026-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc0b3c64-1642-51af-8d21-0c0dce62052a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient and fast Had a lovely estate agent called Kellly McDermott show me round a property and she was lovely and welcoming","createTime":"2026-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c557df6-272f-5d78-ac6c-5d596dd7c616","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kaja was very helpful and great at communicating","createTime":"2026-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b21b0831-7f65-5ded-abcc-969803990406","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Property sale completed today - Thornley Groves (and in particular Marshall Lanham) were responsive throughout the process and helped get it over the line","createTime":"2026-03-17T00:00:00.000Z","locationID":"STY"}},{"id":"9c02bc30-a3c1-519d-b7fb-6b6b8d692132","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell and Gavin were great, we viewed a property at short notice and they were really accomodating and encouraging. We had never bought a property through auction so of course a bit daunting but they provided the information quickly and personally responded to queries despite the case not being handled by them. Still going through the buying process but so far so good and we wouldn't have got this far without the team at Thornley Groves","createTime":"2026-03-17T00:00:00.000Z","locationID":"STY"}},{"id":"493f74b8-7259-5baa-b461-f7281eb9a9f9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional staff, prompt response, proactive, always available and considerate.","createTime":"2026-03-17T00:00:00.000Z","locationID":"TGD"}},{"id":"9747791f-7975-5c30-887e-90ca8fc960e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I highly recommend Thornley Groves as a letting and managing agent. I have had the pleasure of working with Katie Garner across our property portfolios, and I can confidently say she has been outstanding in every aspect of her role. She is incredibly proactive and demonstrates exceptional knowledge of property management including navigating complex issues with confidence and professionalism. Her dedicational and professionalism make her invaluable and I would not hesitate to recommend her. I trust her completely and I know that our properties are in safe hands. Thank you Katie, we appreciate your efforts. From Yasmin and the team at MP Rentals","createTime":"2026-03-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eecef07a-c1c3-5da5-8cff-c7c0e8f3655f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a lovely experience with Janvi, from start to end had endless support and an amazing experience! Super sweet, was available at all hours to complete the process & get me my dream apartment! Massive massive thanks to her & hope to see she’s thriving! Great company.","createTime":"2026-03-17T00:00:00.000Z","locationID":"STY"}},{"id":"da058b75-6d3b-5ba4-a2b8-ede949dd98b7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sales team (Marshall Lanham and Stuart Daniels) were fantastic in getting it over the line and stayed so close to my purchase that they were regularly beating my solicitor to informing me of changes and where it was up to. Did a fantastic job and would without doubt use again.","createTime":"2026-03-17T00:00:00.000Z","locationID":"STY"}},{"id":"e4185f31-5fa5-5396-8f3d-5735a7d452ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Although only having recently taken over as my Property Manager, Gemma has been responsive and proactive in dealing with issues. I’m certainly pleased that all the maintenance and repairs are on track and that’s down to Gemma pushing it along and getting the contractors locked in. Gemma is definitely ‘building peace of mind!’","createTime":"2026-03-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"63163688-89a1-5faf-b4b3-bd57f0bb6b3c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Korell & Gavin whilst buying our property - super informative when showing us around and great communication","createTime":"2026-03-17T00:00:00.000Z","locationID":"STY"}},{"id":"9527b291-e20c-55ec-bd21-6ee8c9320721","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-03-16T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"c341073a-ca47-5608-b644-c09915b3f0ed","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service. James and Claire were both extremely professional, reliable and great at communicating. Would definitely use these agents again for future house sales. James ensured that the viewings on our property were catered to fit our individual needs. Claire helped to negotiate and liaise with the buyers and sellers in a chain of 4 properties. 10/10 service from both","createTime":"2026-03-16T00:00:00.000Z","locationID":"TGD"}},{"id":"8238601b-a880-5174-a0fa-318cfd2f4351","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was a pleasure knowing Kevin. He was professional, answer queries and follow up promptly as regards the property. We are glad we are in the property now as well as the children. Looking forward to a better relationship as we journey. It is actually a home 💖💞💕🥰","createTime":"2026-03-15T00:00:00.000Z","locationID":"SWN"}},{"id":"c91cc5e2-c9cc-58bd-b0b0-3ed84e107bc9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Lois and the team for helping us sell mums house. They were very professional, kind and quick on everything. Thanks again Lesley, Helen and family x","createTime":"2026-03-13T00:00:00.000Z","locationID":"TGL"}},{"id":"d3c0cc27-fc99-53b5-8e26-8aabcc89652f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finish the service was excellent which I have come to expect but there rivals cannot compete Thankyou Kevin Amber Lisa","createTime":"2026-03-13T00:00:00.000Z","locationID":"SWN"}},{"id":"58ce7853-b0e6-5ab5-971b-65a8c067c52c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-03-13T00:00:00.000Z","locationID":"SWN"}},{"id":"7d47e479-1479-5ade-ba02-ed40a8ad7ffe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have always found the team to be accommodating professional and responsive. More recently most of my dealings have been with Katie. Even when slight errors have been on our side as tenants I have found Katie to deal with everything in a timely professional process driven way.","createTime":"2026-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b4cab880-5b6a-5024-ab87-1886b24af22c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I viewed a property to buy through Thornley Groves and whist I didn’t end up offering Jackie went over and above to answer questions and was brilliant in her communication. Jackie is an asset to this company. A good experience","createTime":"2026-03-13T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"1cfd90b6-e76f-55cc-968a-d864e097e7d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have previously been let down by a few unresponsive TG Lettings managers. I am so glad to have been assigned Michael R, ever since we have quick responsive and actioning of any issues that may arise, so it is actioned quickly. My confidence has been Fully renewed reinstated in the service that TG offers that I had from the past. Michael ensures that our tenant is happy, which is key to a landlord, we no longer have any outstanding issues as they are dealt with promptly and always polite and happy. We have been using TG for our media city Salford quays flat since 2018 and we have had a few property managers but can confidently say Michael is the best and most dependable. Thank you Michael R.","createTime":"2026-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"43ab0370-a723-5216-af52-c88b2df4629b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with Rebekah! Really knowledgable about the house we were showed round and the area, went out her way to follow up on some questions/images I had requested and she was super speedy at responding!! Thanks :)","createTime":"2026-03-13T00:00:00.000Z","locationID":"TGL"}},{"id":"df2cff9f-25f1-5071-b5c3-5088ac481851","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael on the management side of things for the flat I rent is consistently attentive, quick to respond and thorough. I have particular high praise for him.","createTime":"2026-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"776d5b00-41b6-5467-a99d-427b913d83b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional and attentive to any queries and resolving issues. Akash was always very polite and responsive during my tenancy and Amina who I dealt with when I terminated my tenancy was also very helpful, professional and polite. I had a very good experience dealing with Thornley Groves in Altrincham.","createTime":"2026-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e04f43d-e8c2-5787-9666-c29321124256","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott and Clare were helpful and very informative with the property we viewed. The communication was amazing I would definitely recommend this Estate agency.","createTime":"2026-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2937176f-99b0-58bc-bfa8-77f928cec214","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Twigg has been fantastic at handling my rental properties. She is excellent at communication and any issues I have ever had she has always sorted out. A big thank you to her for her ongoing hardwork. Thornley Groves have a great asset in her.","createTime":"2026-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2329813b-0418-5dea-a57f-e796bf689ee7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Service was helpful. Everything was done professionally and communicated in advance and after action had been taken. Everything that I asked them to do was done to an excellent standard. I needed a cleaner, a plumber and someone to do house clearances, and was provided with relevant contact details of individuals who did a thorough job. I would use them again without a shadow of a doubt.","createTime":"2026-03-13T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"4272b755-f305-5115-8728-e6bba9d95169","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I invest in property but on this occasion I arranged to view a property with Monton branch on behalf of my friend who is also a Property investor. Kelly came out to accompany my viewing. She was very helpful and courteous, and professionally dealt with me. Thank you Kelly! Will look forward to doing business with you again in the near future!","createTime":"2026-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e1ffb9fa-5fe1-58e2-86cd-fd2057f1e5ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were welcomed by Kelly McDermott who was so welcoming and helpful. We felt at ease looking around and Kelly was happy for us to ask any questions we wanted.","createTime":"2026-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"38e7824d-1697-57ac-b2df-1ee13b364a76","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am a landlord and purchased a property with existing tenant. Process was proactively managed by the team, Delci Barlow, sorting out the tenancy agreement, compliance and checking condition, clear communication made the process stress free.","createTime":"2026-03-12T00:00:00.000Z","locationID":"SWN"}},{"id":"1d1bea3e-cbf4-5ff8-a21d-d2152ad4eff4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing today and Kelly McDermott was amazing, she was very friendly, professional and informative. It was a pleasure being shown around by her. I would definitely recommend this agency couldn't fault them.","createTime":"2026-03-12T00:00:00.000Z","locationID":"SWN"}},{"id":"f1014068-e4c3-5ec1-a484-8a0af5ff4c13","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a landlord and purchased a property with existing tenant. Process was proactively managed by the team, Delci Barlow, sorting out the tenancy agreement, compliance and checking condition, clear communication made the process stress free.","createTime":"2026-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c71cffb-f4fc-5f10-b6a1-123067704a3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aleaya has been very helpful and organised. Always available to answer questions She has tried to sort out my queries. When she did not have the answer got the answers and responded in timely manner Thanks Aleaya","createTime":"2026-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"02b84fb5-90f1-5312-8673-96619e5d2905","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having had my properties rented through Thornley Groves for nearly 20 years I’ve had my share of good and bad property managers. Currently Aleaya is one of the best, if not the best one, I’ve had, She responds quickly to emails and phone calls, sensibly tackles the issues raised, going above and beyond if necessary, and keeps me well informed of progress. This is exactly what I want in a property manager.","createTime":"2026-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b07ec4e3-a612-5144-b893-c875c9fce808","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We’ve used Thornley Groves to find tenants and manage our property in Monton. We’ve always found the team to be courteous and professional. We would be happy to recommend them.","createTime":"2026-03-12T00:00:00.000Z","locationID":"SWN"}},{"id":"9d5d1c35-40ab-5967-a657-84ffdfa0ac70","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"excellent service by Sam and all at thornley groves.","createTime":"2026-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"77a3a659-c30c-5b1b-9d37-da577bacb1dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They are very nice and helpful. Every time I had emergency or last minute request that needed to be communicated to my Landlord, they were very effective. I also mike the fact that they come and check your property to make sure it is looked after. It makes me feel like I want them to manage my first property. Daisie has really been a sweetheart since she has been looking after me. Always making sure I dont have any problem in the apartment that needs to be reported to the Landlord. I really recommend them.","createTime":"2026-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2f1abbe-ad94-5648-be59-c8d20ce9ebea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and informative and have given us good advice with any queries however small.","createTime":"2026-03-11T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"95b60723-0661-5d4a-8c00-cdf5b972b2aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves. Co.UK provided excellent property management for which we credit Delcie Barlow the Property Relations Manager at the Monton's Branch for her professionalism, manifested by her promptly resolving tenant issues, making sure that the environment and all appliances are documented as safe, and amicably renewing the tenancy agreement to the satisfaction of all parties. Thank you Delcie.","createTime":"2026-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"24e44db0-6205-526c-95fc-751308544592","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2026-03-11T00:00:00.000Z","locationID":"SWN"}},{"id":"8bbfb7b3-9090-559d-823c-214898f61058","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner is very helpful. She is always responsive and attentive whenever I need help on my rental property.","createTime":"2026-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"22c09e12-60b4-5f4d-bef4-5e5561aba94b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The estate agent whos name is Jeovely deserves to be promoted as she has provided me the best service i have had from Thornley Groves in the last 4 and a half years of dealing with them. Nothing is too much trouble, and if i have asked her any questions and she doesn't know the answer there and then, she goes away and promptly finds out the answer and gets back to you. Jeovely, if you ever decide to move to a different estate agents, then please let me know where you are going as i will move my dealings over to where you go as your a pleasure to work with. Many thanks Mark.","createTime":"2026-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e1807984-558c-51b9-9e66-18b292d19298","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Groves consistently for more than ten years and found them both competitive and professional. Michelle Cleary has been my account manager for a number of years now and has been great in coordinating things for me. I know my properties are in capable hands.","createTime":"2026-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"75f09200-ddf4-52a6-96ee-ad49edbfddc0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Booked a viewing via Monton office. Rep was on time, professional and informative.","createTime":"2026-03-10T00:00:00.000Z","locationID":"SWN"}},{"id":"3ff6516d-d89f-5a5a-a63f-4ad633c9f282","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"attention to details, patience and kind.","createTime":"2026-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9edde23-a7b4-51fc-b62c-ef63e43788fe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience viewing a property on Saturday 7th up in Eccles, Manchester. Ellie Milnthorp was very lovely and kind to show me around the property and gave me time to have a look around for myself. After the viewing was complete I had some additional questions that came to mind which she gave me her time of day despite finishing to answer these questions.","createTime":"2026-03-10T00:00:00.000Z","locationID":"SWN"}},{"id":"7a9753ab-1225-5e77-a21a-31340d4602e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very thorough, very professional. The good folks at TG know what they're doing, and they do it well.","createTime":"2026-03-10T00:00:00.000Z","locationID":"ALM"}},{"id":"c1be6f56-0224-5bd5-ade4-dc87f180d9c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly from the Monton Green office in Eccles was very professional and supportive. We were happy with her help which was very convincing and ebabled us make our decision.","createTime":"2026-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9084f15f-4005-5466-bc10-76fdf43ce7ee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell gave exceptional viewing for a property I want to by albeit new he was very helpful","createTime":"2026-03-07T00:00:00.000Z","locationID":"STY"}},{"id":"f506f4d1-36a6-52ec-a280-2d1a6a967f73","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Korell, still looking but loved his service.","createTime":"2026-03-07T00:00:00.000Z","locationID":"STY"}},{"id":"17adbdf2-a5b6-5b90-a4e6-9ff6e2c19d0c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie met me at the property I was viewing and was very friendly and informative, came back with an appointment straight away and followed up the next day great service 🙏","createTime":"2026-03-07T00:00:00.000Z","locationID":"SWN"}},{"id":"99a0c03b-2098-534a-a41f-25ce442ad426","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Appreciate the continued service and support especially from Katie Garner, who has helped through many challenging situations. The effective communication and the ongoing tech improvements have raised the service level bar.","createTime":"2026-03-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2228a0d5-87cc-58f2-9f60-2673ae297ed4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service whilst letting with them and great communication throughout from KAJA ISKRA!","createTime":"2026-03-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb3e5043-64e4-543b-ab71-b2303bc1579d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell showed me a flat in Central Manchester and the viewing went very well. He was very detailed and friendly, and honest when answering specific questions. Overall, it was a very good experience :)","createTime":"2026-03-07T00:00:00.000Z","locationID":"STY"}},{"id":"8a36ad71-54a7-557c-9d54-230d5b64a7c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing Estate agent, Courtney Whelan was so helpful in finding us a house. Couldn't recommend more.","createTime":"2026-03-06T00:00:00.000Z","locationID":"THF"}},{"id":"441cb71f-e134-5a92-abee-9681f56db8d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had a really positive experience with this estate agents, particularly with Kent who has been incredibly helpful throughout the process. He is professional, knowledgeable and always quick to respond to any questions, which has made everything feel much less stressful. Even when Kent has been unavailable, other members of the office have stepped in and have been just as helpful and supportive, which really shows the strength of the whole team. Thank you for your help and professionalism – it’s very much appreciated!","createTime":"2026-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1936ef89-0d69-5531-ad26-8a6be7e58131","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Transfer from McDonnell & Haydock went smoothly, thanks to the continuity provided by Daniel Garlick. He has provided good liaison with colleagues and always conveys the tenants needs promptly. The sale of one property was well handled by Kirsty Challinor in 2025.","createTime":"2026-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f09a4381-c8d4-5172-9b07-1882dcc9aad6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service and support from David Barsi at Thornley Groves with the management of a small investment flat. Very efficient and professional. Thank you David.","createTime":"2026-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"576a53dc-ceda-5293-a8b6-7a5df1829867","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just moved into my apartment with the help of Thornley groves, really incredible support and assistance every step of the way by Gabriel he has been most helpful, very grateful and satisfied with the service provided","createTime":"2026-03-05T00:00:00.000Z","locationID":"STY"}},{"id":"cabb3399-ad0d-5075-9b21-7e48436664fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was really lovely meeting Kelly this morning. Kelly was very polite, well mannered and very helpful with all my enquiries. Kelly allowed me to take my time to view the property and never felt pressured to hurry with the viewing. Thank you very much for your time it was lovely to meet you.","createTime":"2026-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed317a2c-bd9e-523b-b7f9-0fa125872237","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael Richardson always helpful would recommend him to anyone to help with any queries","createTime":"2026-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b9c9da3-75d1-525e-bf4e-e265d979d8d5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ella was incredibly helpful throughout the property search. We’re very grateful to both Ella and Peter Groves for their support and professionalism. They made the entire experience of finding and securing our new home smooth and positive. We would highly recommend their services to anyone looking for a reliable and supportive team.","createTime":"2026-03-04T00:00:00.000Z","locationID":"STY"}},{"id":"d8cad50f-bd5c-5871-a3f6-411595087039","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I cannot recommend Daisie Eaton enough for her help with my tenancy renewal. Not only did she help me secure a rate below market value, but her communication was seamless and supportive from start to finish. She took the time to answer every question I had with genuine care. Thank you, Daisie, and the team at Thornley Groves, for such a positive experience!","createTime":"2026-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"080e35da-322c-5434-83c9-d53493bf6af7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I always have a positive experience with Thornley Groves and Kent Holmen at the Chester location is very helpful and responsive. Thank you Chester team!","createTime":"2026-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"da8bf6df-5f18-586b-b2d1-e6aec37114ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aleaya has been really helpful, responding quickly to my report of an issue at the property and promptly communicating with the landlord to arrange repairs.","createTime":"2026-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8d2f7d6-dc52-5fd7-9855-06402b93da32","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a contractor working with Chloe and Jess at Thornley Groves for several years, I can honestly say they are fantastic to deal with. They’re both professional, responsive, and incredibly well organised, making every job run smoothly from start to finish. Communication is always clear, and they genuinely value the working relationships they build. It’s a pleasure doing business with them, and I wouldn’t hesitate to recommend the team.","createTime":"2026-03-04T00:00:00.000Z","locationID":"THF"}},{"id":"06b11ae2-67f7-5b34-9190-85f0e77ec80d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was great and very helpful in showing me the property.","createTime":"2026-03-03T00:00:00.000Z","locationID":"TGL"}},{"id":"4115bad7-2bfd-558c-9aeb-695b4d250355","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Karen was great and very helpful in showing me the property.","createTime":"2026-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d879395a-cd21-5f1e-a8d5-88194fb3d9eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From the moment we met they were friendly, professional.They are honest good service they arrange and help reviewing at a short notice and helped us .Their, honest,and reliable approach made all the difference, good job Thornely Groves Estate.","createTime":"2026-03-03T00:00:00.000Z","locationID":"TGL"}},{"id":"ad43bec0-f0f6-520f-a3dd-15f3c034e468","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had brilliant experience with Thornley Groves agents especially Amina Mirza - Great communication, very attentive to details and accommodating.","createTime":"2026-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e679cf9-1693-5dfc-b146-eb99f929a4b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had a really positive experience with this letting agent throughout my tenancy. Thankfully, I’ve only needed to report a couple of minor issues, but on both occasions Maisie responded quickly and ensured everything was sorted without delay. It was reassuring to feel listened to and kept informed while things were being resolved. When it came to renewing my tenancy, the process was handled the very same day thanks to Maisie’s efficiency and responsiveness. The whole experience has been smooth, straightforward and professional from start to finish. I’d happily recommend them to other tenants.","createTime":"2026-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1f9ed3b-8de3-5ba9-a6e2-a52ae5dafe74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jeovely stepped into the breach when our usual agent was on leave and managed to fast track negotiations for our lease renewal and even managed to negotiate on our behalf with the landlord. More than this, Jeovely could also consult with us about new government legislation \"Renters Rights Act\" and how this will affect our current contract and rights moving forward should we wish to buy a property. In short, Jeovely has been fab to work with and super approachable and punctual with answers.","createTime":"2026-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"67c08d1e-57bf-5934-9459-3ed98f765a7c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kent H was very helpful with resolving a matter relating to our unit. He followed up regularly, returning calls promptly and ultimately got to a good result for everyone involved.","createTime":"2026-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"02aff018-8083-58b7-b4fd-0dff0622e906","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very quick responses and helpful 🤞","createTime":"2026-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9004eeec-e12f-5425-b7db-ec2b48e6918e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Thornley Grove has managed my Didsbury rental apartment for more than a decade and has helped enormously with changes of tenant and maintenance. Daniel has consistently been useful, approachable and responds very quickly to all my inquiries. Thanks Daniel and thanks Thornley Grove .","createTime":"2026-03-03T00:00:00.000Z","locationID":"THF"}},{"id":"3a36262f-f162-5920-9efb-30be8dbe9d10","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Owain was really helpful whilst work was carried out during our tency, helping improve the property and liaising with contractors for us to smooth out any issues.","createTime":"2026-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d0110db8-2a90-502a-82c7-19f458264f1f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ella Thompson worked very hard to help. If it weren't for her the moving process would have been much harder","createTime":"2026-03-03T00:00:00.000Z","locationID":"STY"}},{"id":"b851d2ba-c3fa-5658-b129-118a1e5bc46e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve recently rented out a flat through Thornley Groves and the process was completely seamless. I’d like to thank Gabriel Paul for his constant patience. From showing us the property to answering our queries instantly, he has helped us in getting the flat as soon as possible.","createTime":"2026-03-02T00:00:00.000Z","locationID":"STY"}},{"id":"00d484de-5f02-5852-bf70-dfbf4fb317b9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have 2 properties that I rent with TG Monton. I have been with them for many years and in comparison to other agencies I have experienced, their service is second to none. Efficient communications and highly competent staff have enabled me to manage my properties whilst sometimes being out of the country. This is a trustworthy team - particularly Lucy Clegg and Olivia Scallanallsey.","createTime":"2026-03-02T00:00:00.000Z","locationID":"SWN"}},{"id":"32798c54-2b1e-53a1-8c2d-fd73dfba960d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Management with prompt and satisfactory response to tenants' problems is the key to happy tenants and in this regard Thornley Grove Estate Agents / the Regional Team Manager and in particular Delci Barlow, the Property Relationship Manager excelled in their responsibility as noted below. On Jan 5, 2026, the tenant reported no hot water in the bathroom shower Immediate action was taken, I was promptly contacted and a new Triton sower head was installed in record time. Previously. on July 24, 2025 similar prompt action with resolution was taken regarding a boiler issue. And more recently in February 2026, Delci Barlow made sure that all necessary documents have been completed to the required standards. It is a requirement that I have been struggling with. Based on my experience, I strongly recommend Thornley Groves Estate Agents for Property Management.","createTime":"2026-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5878fbcf-fee4-59ce-93e0-41364846b7bc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Janvi was really sweet and helpful in helping us find the right place and doing the viewings with us. Appreciate all her work during our process!","createTime":"2026-03-02T00:00:00.000Z","locationID":"STY"}},{"id":"05a15985-5a22-5469-acdd-e753e4ce61e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Big thanks to Herbert at the Vimto Gardens branch. He’s always quick to reply and sorts out any repairs or issues really efficiently. We’ve had no problems at all with the service so far.","createTime":"2026-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"871d367f-8131-55e6-b935-7c47b6a4a203","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly recommended Thornley Grove as an agent who manages a rented property for me. I have been dealing with Owain Lacey who manages the property for me. I feel Owain offers a highly professional and reliable service. Owain responds to emails and always keeps me informed of any issues that may arise. It is a pleasure to deal with him. I would highly recommend Thornley groves as a letting agent and their property management team for the great service that they offer. Five star service all the time.","createTime":"2026-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3fe9ff55-1b79-530f-8813-8c8457b5f7fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves has been very positive from the first day they took over managing the letting of my property. Especially my Property Manager, Ali Perry, has always been responsive and available to assist in a professional and helpful manner, which is much appreciated! Don’t know what I would do without her valuable help! Thank you!","createTime":"2026-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"194212de-ddb0-5049-832c-17c2df9ef2b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to genuinely thank Gabriel for helping us throughout the process, since it was my first time moving into a flat, i had a lot of silly questions, and he was always available to answer them, I have annoyed this poor man a lot and he has always helped me out. He has gone out of his way to make sure everything goes well smoothly.","createTime":"2026-03-02T00:00:00.000Z","locationID":"STY"}},{"id":"8a151a77-9b45-5f5d-a3e2-5f9c2a08ca01","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Easy process. Paperwork completed very fast. The management team have been very responsive. Thanks to Becky and Amina","createTime":"2026-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c9e6b57c-766d-56a5-8d83-26c5d670e74e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my partner bought our first home with them. Our agent Lucy was very responsive and helpful throughout the process making it easier for us along the way. Great service!","createTime":"2026-03-01T00:00:00.000Z","locationID":"ALM"}},{"id":"ee4002c7-a9e8-588f-95ce-8b3d1fd37e30","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Delci was a great help! Very kind.","createTime":"2026-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"162aec39-2802-5303-87d1-2c8b4684cc46","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a couple of issues with sorting my plumbing and called up in a bit of a tizz. I had Kent sort everything for me and even make me laugh. He was super helpful and made the whole process simple. He is a gem 🤩","createTime":"2026-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc605a99-3bb4-5fb4-8ea6-51206e121e0d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hayden at the Chester branch has been excellent. I moved into a property a few months ago and unfortunately had a few issues on move in. Hayden was very quick at sorting these out and has been extremely helpful.","createTime":"2026-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a90f0b6b-70d1-57b9-8b05-e643383d1620","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aleaya is new to me, but has started out really well. Very positive, fast to respond, helped me navigate other departments as I needed to. I’m keen to see how she develops, but I have high hopes.","createTime":"2026-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd325ffb-006e-573f-8dab-8598b4956878","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I would like to express my appreciation for my property manager, Chloe Jewell. She has been incredibly supportive since the day I moved in and has consistently followed up on any issues with great care and professionalism. I’m truly grateful for her help and dedication.","createTime":"2026-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9db4ccee-c76f-594b-92c6-3a755f1ce4cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Soriebah consistently demonstrates a high level of professionalism in his approach. The jobs are always well coordinated between him, the tenant, and myself. It is always a pleasure to work with him.","createTime":"2026-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1f2f85b-657a-515f-b2c3-2bf16af1279d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"What an excellent company! They are helpful with any questions, quick with solving any problems. Just brilliant all round. In particular my property manager Hayden!","createTime":"2026-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d244235-b6e9-5ed8-a4e7-551530c58dfa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"thanks so much for all of your help olivia. service was great!","createTime":"2026-02-27T00:00:00.000Z","locationID":"SWN"}},{"id":"6704ff2b-a4cf-5756-8c89-703e60e5ef52","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Chloe Jewell handled the latest renewal of the tenancy of my student property in Manchester really well, with prompt clear and courteous communications. Thank you Chloe.","createTime":"2026-02-27T00:00:00.000Z","locationID":"THF"}},{"id":"0ea9cd50-5e4c-54eb-83e6-1ae13953725d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been dealing with Thornley groves including property manager Soriebah for a while now and there great !","createTime":"2026-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c3c2e817-18b5-5135-9108-0a9218fa90f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"So Far Very Good, I would like to appreciate the customer services quality provided by Herbert Chong regarding my Renting in Oldham/Cardinal Court, Herbert he still very professional from the 1st day up till now 👏 I also noticed that as a bridge between me and the Landlord, he's very polite and responsible by the way of questioning me about the contract which is very good and wise for Thornley Groves image and I believe so, That's why I would like to encourage him to carry on that way, Thanks Herbert, God bless 🙌 🙏 ❤️","createTime":"2026-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6bdda85f-e025-501d-8f92-0f9644a4287e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Delci is a great property manager! I would highly recommend Thornley Groves.","createTime":"2026-02-27T00:00:00.000Z","locationID":"SWN"}},{"id":"10646ba8-1004-5f9c-b4b5-c4befc7e791d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Herbert has been super communicative and really helpful","createTime":"2026-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"91b9a99a-7133-5ef5-abbf-853a5a66572e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"“Highly recommend Thornley Groves. Lucy was fantastic — clear, prompt communication and great support from start to finish.”","createTime":"2026-02-27T00:00:00.000Z","locationID":"ALM"}},{"id":"c7c9fcec-385a-52b7-99a9-f677559a5d41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had some great service recently from Thornley Groves Monton !! A lady called Olivia was such a huge help. Couldn’t recommend enough.","createTime":"2026-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"36a62570-a4e3-5e29-8859-66fa8d3ccd62","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had Korell Llaudes as our listing agent, and he was lovely and very informative","createTime":"2026-02-27T00:00:00.000Z","locationID":"THF"}},{"id":"486b5679-ffbc-52db-966d-555cf81bea11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have a property down in Chester managed by Hayden. He has been excellent dealing with any questions I have. He always replied in a timely matter.","createTime":"2026-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f32586d-5095-585c-9a87-6b84f13b3f50","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kaja has been fantastic, always professional with prompt responses, nothing was too much trouble.","createTime":"2026-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"df3aaeba-291d-5dba-b403-ade09f577f03","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing with Thornley Groves since 2016. They are very professional and reliable. Also their great customer service level has been consistant throughout the years and despite changes in teams. Lately, Akash, Owain, and Amina who have been my main point of contacts have always gone the extra mile to help me as a landlord. They respond very quickly, remain professional and courteous in any situation. I strongly recommend this agency for any rental or buying projects in Altrincham, Hale, Wilmslow, Sale, Manchester, Salford, etc.","createTime":"2026-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1806b76a-6e3f-5898-a088-46451f5b8d1f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Kaja for her recent support in renewing our tenancy agreement. It was a seamless experience for us.","createTime":"2026-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8692d9d1-1588-5f8d-ba85-b48da08178d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been very happy with the support and management provided by Kaja. Communication has been clear and professional, and my concerns were followed up promptly. I really appreciate the help and dedication. Thank you for your great service. Esmaeil","createTime":"2026-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"18392e0a-b408-50e3-b929-34a56e110127","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"If you want a quick and smooth process Gabriel the person to get you through that, made the whole process stress free. And also Jodie getting us through the referencing until we got the keys. Both made it so easy for us","createTime":"2026-02-26T00:00:00.000Z","locationID":"STY"}},{"id":"694347dd-4981-584b-a733-9880d5c87167","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional and helped all the way to securing tenancy. Viewing agent Gabriel was particularly cordial and even offered a car ride to the office!","createTime":"2026-02-26T00:00:00.000Z","locationID":"STY"}},{"id":"82b8f401-cf17-5df6-9bd2-930c3213b6a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"had a lovely viewing with karen today, she made us feel very comfortable and gave me all the information i needed about the property. just an all round lovely lady and the communication has been great.","createTime":"2026-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4bf76055-6740-5b01-b16c-26e62fafa582","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kent was really helpful with any issues I had, responded quickly and resolved any issues.","createTime":"2026-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e14bd71-d7ac-5444-9e10-cd9251197cd9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had the pleasure of working with Amina Mirza at Thornley Groves, and I couldn’t be more impressed. From the very start, Amina has been an absolute professional, providing excellent communication throughout the process. She’s helped me a lot in getting things sorted at the property and making sure the tenants can get settled in quickly. It’s been a pleasure working with her, and I highly recommend Amina to anyone looking for a reliable property management service!","createTime":"2026-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0f417fa-5078-593b-b760-7d08a011cb4e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ali has been an outstanding property manager for my child’s property. His commitment to resolving issues quickly and efficiently truly stands out. Whenever a concern arises, he responds promptly and reassures the kids staying","createTime":"2026-02-25T00:00:00.000Z","locationID":"THF"}},{"id":"8f8dc2a8-cfe0-588b-81e7-3a05e7982528","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve deal with loads of estate agents in my life and TG is actually good. Soriebah was always happy to promptly help when needed.","createTime":"2026-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b34d4b82-1ae8-5e65-a638-4785de80bb9c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"TG were very efficient and helpful when we started renting our property in 2016 and we have a positive attitude towards them. I currently have a few concerns which I will raise directly with the local office and hopefully that will clear up any issues. I must mention an individual, Amina Mizra, who has recently become a contact. She responds very promptly and efficiently and is a credit to the company.","createTime":"2026-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"31dde18f-c37b-5a6e-a013-119643f6e344","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie in Chester is fantastic. She explains everything well and always responds to messages quickly","createTime":"2026-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c93c25fe-f11a-5801-8b2a-4c3fdfa29039","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Today’s viewing felt less like a standard walk through and more like a well guided tour, thanks to Karen. She was welcoming from the start, easy to talk to. She gave us time to look around at our own pace while still being available whenever I needed clarification. Nothing felt rushed, and the whole experience was relaxed and professional from start to finish. If you are viewing a rental with Karen, you are in very capable hands.","createTime":"2026-02-25T00:00:00.000Z","locationID":"TGL"}},{"id":"450960cb-2c18-534e-a1a1-7df9123c9594","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had the pleasure of working alongside Soriebah on multiple properties, and we can confidently say he is an exceptional property manager. His professionalism is evident in every interaction — from clear communication and efficient coordination to his proactive approach in resolving issues. Soriebah demonstrates a strong depth of knowledge within property management. He understands both the operational and compliance aspects of the role and ensures that works are organised correctly, tenants are kept informed, and contractors are provided with accurate instructions. This makes projects run smoothly and avoids unnecessary delays. As contractors, we genuinely enjoy working with him. He is organised, decisive, and fair, which creates a productive and positive working relationship. It is clear he takes pride in his role and consistently acts in the best interests of both landlords and tenants. We would highly recommend Soriebah to anyone seeking a reliable, knowledgeable, and professional property manager.","createTime":"2026-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"680804bf-0143-59d8-96aa-fa66a58f1a0e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"New contract and rent increase sorted by Oliver Scallanallsey no stress or hassle","createTime":"2026-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c6f9bad3-078c-5c9f-9f47-91a0c648ccbb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie provided me with an excellent service, I wouldn’t hesitate to recommend her further.","createTime":"2026-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"501814b5-d3d3-56b7-aeb7-e54142575c84","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Spoke to my new property manager Aleaya Afzaal, she was informative, patient and proactive. Thanks so much Aleaya. Manish","createTime":"2026-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee387255-77a5-5c86-af64-3dfe1003a29e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly the estate agent was great, friendly and helpful","createTime":"2026-02-24T00:00:00.000Z","locationID":"SWN"}},{"id":"ee6c1fae-1b1a-5aef-9c17-2294a4617e51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to sincerely thank Gabriel and Peter Groves for their excellent support during the recent change of tenancy for my property. Gabriel handled the process with great professionalism and efficiency, securing a new tenancy quickly and ensuring everything moved forward smoothly. Peter Groves also did a fantastic job coordinating the transition between tenants, with clear communication and strong attention to detail. I truly appreciate your teamwork and dedication. Thank you for the outstanding service.","createTime":"2026-02-24T00:00:00.000Z","locationID":"STY"}},{"id":"f36bf71e-f405-5392-afc2-ca690adeea39","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lovely lady came outside to give my Labrador a package of treats. Not something they have to do at all but just a nice friendly gesture from what seems like really good organisation. Even a little thing like that would really make me want to use Thornley Groves if I were to sell.","createTime":"2026-02-24T00:00:00.000Z","locationID":"SWN"}},{"id":"a14ccc17-d02e-5f89-a0fb-44bb78ef3eb8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Using the Monton office, we found Ellie, Kelly and the team very helpful and informative. I would recommend them to anyone buying or selling in the area.","createTime":"2026-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"029245e6-24ef-5dec-bdc4-47a781891289","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly who showed us around the property was friendly, helpful and understanding","createTime":"2026-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8cdaba7-f51b-5a8b-a3ab-d9faf6449eae","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"wanted to thanks kelly for being prompt courteous and knowledgeable on our recent viewing with Thornley grove","createTime":"2026-02-24T00:00:00.000Z","locationID":"SWN"}},{"id":"bdb48ab8-5396-5783-8d08-e5e92295590a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great viewing, super informative and lovely property. Korell was really helpful and understood our housing needs, would deffo recommend!!!","createTime":"2026-02-24T00:00:00.000Z","locationID":"THF"}},{"id":"38b42599-fdb4-5b60-81b9-1008dafa790a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff at Thornley Groves provided professional service with positive attitude and patiently explained procedures. I give Herbert a big thumbs up!","createTime":"2026-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2d9dc8f5-5d8f-5024-9fb0-ef5a17d3bf0c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience","createTime":"2026-02-23T00:00:00.000Z","locationID":"STY"}},{"id":"c394b556-58f3-5526-b57e-c7c15ff22a54","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were showed around a property by Korell Llaudes. He helped us understand what was properly like, and explained all of the important information. 10/10 service thank you","createTime":"2026-02-23T00:00:00.000Z","locationID":"THF"}},{"id":"90f1fb4e-62aa-5c7b-a4d4-00a50bbf0466","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had Korell Llaudes he shows us round well and was very friendly.","createTime":"2026-02-23T00:00:00.000Z","locationID":"THF"}},{"id":"80d82f5a-7dae-5be8-9350-5876f0ed4c61","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I currently rent out an apartment with Thornley Groves and I am happy with the service I am receiving. Owain Lacey (Property Relationship Manager) has been dealing with my enquirers and has been prompt and very professional at all times. If he cannot answer the problem then he passes the issue on to the relevant manager.","createTime":"2026-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e054d61-1a12-5f7d-9ec5-b175a4f80f34","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since becoming my contact at Thornley Groves, Amina Mirza has proved to be a proactive and diligent asset on the relationship. Amina has a personable approach and can be relied upon to follow through outstanding matters such as onboarding tasks and issues with my current tenants which were dealt with effectively and expediently.","createTime":"2026-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c54e8cc3-fd9a-5856-b45e-0cdb0149f3b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I chose this company because i needed a more personal approach. I am autistic and struggle with calls and dealing with different people. This company understood my needs and were very accommodating, doing home visits for discussions and paperwork, which they also helped me fill in. I would definitely highly recommend these guys, i mostly dealt with Lois who was very kind and understanding.","createTime":"2026-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0358541d-bab3-5095-a2ec-a49ee0d63183","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My viewings with korell he was very helpful answered all my questions and gave me the right information That houses we looked at what also a very nice houses Thank you to him","createTime":"2026-02-21T00:00:00.000Z","locationID":"THF"}},{"id":"cc036e5c-20c2-5686-a99a-a31012c1669f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I haven't rented in 9 years, but after viewing a property on the Monday with Thornley Groves, I had signed the lease by the Friday and had the keys! Was such a straight forward process. Special shout out to Alice, who was extremely responsive and helpful, she made it happen in 5 days and I'm so grateful as we need to find a house to rent asap. Thank you Alice!","createTime":"2026-02-20T00:00:00.000Z","locationID":"SAL"}},{"id":"a945b910-4955-5d0a-a42b-3047a1617247","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"A satisfactory experience and result","createTime":"2026-02-20T00:00:00.000Z","locationID":"HAL"}},{"id":"f5de8938-c671-543e-9c63-211f722cf7fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Used Thornley Groves to sell my Bowdon house over Dec 25 Jan 26. Chris Hagget and Claire Hayes did an amazing job. Many viewings achieved in a difficult time of year, leading to a painfree early sale which has now completed. Would definitely use again.","createTime":"2026-02-20T00:00:00.000Z","locationID":"ALM"}},{"id":"85617ba9-a8b5-5b7b-9891-573ba4fd5d0a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Overall, my experience with Thornley Groves has been very positive. Our property was let with them for nearly 14 years. We had a number of lettings personnel which were all good with some extremely good. Jeovely the current manager has been very informative and helpful in navigating us through our tenants moving out. We have had excellent tenants and the vetting and checking side has been very good. If I was to find one criticism about our letting it would be that when work has had to be done, tradesmen increase their price to do a job and so small jobs are always very expensive. This aspect has room for improvement and would be affecting most lettings agents.","createTime":"2026-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0ded36b-4d0b-56db-a310-383fdb74ebd4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michelle always provides me with a first class property management service","createTime":"2026-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"046ddef6-2ed8-541b-92b1-b95c884a6f90","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Communication is key when moving, and Claire and the team exceeded all expectations. They kept me updated every step of the way and were always available to answer my questions. Professional, friendly, and very proactive","createTime":"2026-02-20T00:00:00.000Z","locationID":"SAL"}},{"id":"ddd4d268-3833-5e22-92e4-fa80c79644dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord I have been working with Thornley Groves for a number of years and lately interacting with Emma Slabbert re changes to tenancy and all the new legislation coming in Emma has been a fantastic help and always responds and is eager to give advice. Great work Emma and the rest of the team","createTime":"2026-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"223e8d39-3435-5cc1-b710-8e9a1ef867b5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was very kind and helpful with answering any questions","createTime":"2026-02-19T00:00:00.000Z","locationID":"THF"}},{"id":"b9fd38c2-c195-5633-93d5-8d361a3c2408","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing with Kelly she was early and exceptionally helpful and friendly, she really knew her stuff and was able to answer all my questions clearly and factually the kind of estate agent you always want but rarely get.","createTime":"2026-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"76505b60-b31a-5f28-bb38-b5d4fa99aa27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and takes the time to deal with issues personally. I have been very pleased that Michelle Cleary has taken considerable time to understand the concerns and queries I have had and thereafter dealt with them in a very personable and efficient way. Many thanks!","createTime":"2026-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1845ea9-22ba-57d1-9570-2a877c5d2c25","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have provided an efficient and reliable service regarding my tenanted properties. They respond quickly to all requests whether onsite problems or administrative. Kent Holman has proved to be an excellent contact.","createTime":"2026-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa8b0c59-4e21-5621-abc5-034a943e8add","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen Filson Thank you so much for your support and professionalism And thanks for all the team who helped me find my new home 🌹","createTime":"2026-02-19T00:00:00.000Z","locationID":"TGL"}},{"id":"85351b2b-5295-5108-a375-eb364efcea9a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have 2 properties that I rent with TG Monton. I have been with them for many years and in comparison to other agencies I have experienced, their service is second to none. Efficient communications and highly competent staff have enabled me to manage my properties whilst sometimes being out of the country. This is a trustworthy team - particularly Lucy Clegg and Olivia Scallanallsey.","createTime":"2026-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3f0fd180-2eef-5056-b445-66a2a41de434","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Kelly McDermott Clare carpenter,Daniel cooper and Ellie milnthorpe from day one you all put me at ease you all kept me updated you sold my home so fast and found me my new beautiful home thank you is just not enough what a fantastic team I’ve also passed your names on to old neighbour and my sister thank you Monton branch for everything xx","createTime":"2026-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b26e624a-37a7-589b-92f5-f582bdc3c720","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good experience Make sure to answer all my needs quickly and effectively","createTime":"2026-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1017ae78-f21a-5507-be32-8e6ed64b5847","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am renting an apartment via Thornley Groves for 7 years and have always had a quick and reliable service. Any enquiries are taken care of very swiftly. My contact Emma Slabbert is even regularly following up if everything is done as expected.","createTime":"2026-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c8adf19-1fc1-59f5-accd-aedf6150703b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to mention Michael Richardson who has been my contact for several years now. He is always prompt and positive with his contact and positive at all times. Thank you.","createTime":"2026-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c70ca6a-3448-5ccc-964f-7c868d808f7e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes made the viewing process smooth and stress-free. He was very kind, approachable, and helped us in every way possible. Highly appreciate his professionalism and support.","createTime":"2026-02-18T00:00:00.000Z","locationID":"THF"}},{"id":"d414e44b-6d0c-5a51-938e-14d503bbaf53","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aleaya dealt with our broken boiler promptly and professionally.","createTime":"2026-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8bfd9586-d716-5dcb-bcae-a2ab028da9c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Daisie Eaton provides a wonderful service. I have been with TG for several years now and am very happy with the service. Thanks to Daisie for handling everything with care and attention.","createTime":"2026-02-17T00:00:00.000Z","locationID":"SWN"}},{"id":"cf8a7f22-a710-5b95-893a-f82c9786c991","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was so kind and helpful","createTime":"2026-02-17T00:00:00.000Z","locationID":"THF"}},{"id":"f2d704af-6bf1-53d5-8599-01f0889a7b77","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was helpful","createTime":"2026-02-17T00:00:00.000Z","locationID":"THF"}},{"id":"ad2b5baf-bd43-57f4-8a16-d7ce214bb8eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell showed us round, was great with all the questions. Would use again.","createTime":"2026-02-17T00:00:00.000Z","locationID":"THF"}},{"id":"e2929620-e543-5dc3-9c36-9d69a7dcc507","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Peter was absolutely brilliant in assistance us to get a tenancy. Very helpful and was very accessible to contact Would recommend indeed","createTime":"2026-02-17T00:00:00.000Z","locationID":"STY"}},{"id":"dafd5321-5d61-5c5b-b8e0-37208ea796bb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a viewing with Satine and she was so helpful throughout the application process. Thank you, Satine","createTime":"2026-02-16T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"a3c7fb52-c373-54ef-9a24-6394967aa3fe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rebekah has been so quick to respond to all correspondence. From the first enquiry to the hopeful sale of a house - she's been excellent. Much quicker than other estate agents I've been dealing with recently. Thank you","createTime":"2026-02-16T00:00:00.000Z","locationID":"TGL"}},{"id":"5712cbcd-b56f-5a03-b008-4824f6836271","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kaja Iskra has been excellent and very professional and we are really satisfied with the quality the services he has provided us so far.","createTime":"2026-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"51c34fa9-bab4-57a8-8b26-9a3cbd60a6a7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I spoke with Rebekah to book a house viewing and then had the pleasure of her showing me around a few days later. Rebekah is so friendly and helpful, having lots of information about the property and surrounding area. She’s a breath of fresh air to be honest having had a few viewings recently 🙏","createTime":"2026-02-16T00:00:00.000Z","locationID":"TGL"}},{"id":"66d9029b-8b2b-5cf6-baad-769691072246","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes was excellent and professional answered all my questions and was very knowledgeable. Followed up on my enquiries all in all was a great viewing experience.","createTime":"2026-02-16T00:00:00.000Z","locationID":"THF"}},{"id":"501eb80d-fd78-5716-95ea-174ab33eaedb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My Property Manager Sam Haynes is always at hand to solve any queries, concerns and problems regarding my rentals. Always professional, polite and patient, Thank you.","createTime":"2026-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7ff38135-d765-545f-a676-47cf09e6cdae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly looked after my dads viewing and had great information on the property","createTime":"2026-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3325003a-2301-564c-8780-45115a99eee8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-02-14T00:00:00.000Z","locationID":"SWN"}},{"id":"9dcbcf50-2860-5cd2-a329-ac9297112734","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was great and really helpful in our viewing!","createTime":"2026-02-14T00:00:00.000Z","locationID":"THF"}},{"id":"608c8c03-e2b6-5de6-bd79-829256d974c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Twigg has been extremely attentive and helpful in our dealings, she has followed up any requests and been patient with our worries. She is professional and yet approachable and friendly.","createTime":"2026-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b939d77-07ca-589f-a4c9-330fd00a3bfe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve just renewed my tenancy agreement with Aleaya at thornley groves and it’s been a quick and easy process. Aleaya has fast and friendly replies and is very helpful with anything I need. Would definitely recommend for anyone looking for properties.","createTime":"2026-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6edb94af-3daa-5b9e-a9a1-b430d52c5678","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I very much value having Maisie as a property manager. She doesn't let things go forgotten or unattended to, is honest, quick to reply and reliable. It means I don't have to be constantly thinking about things and chasing things up.","createTime":"2026-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f72812a1-6cc6-5f7a-b287-fd8e7d24d693","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quick, easy viewing with great communication before and after. Korell was very friendly and helpful with answers questions and giving information about the house. Overall, a very positive experience with Thornley Groves!","createTime":"2026-02-13T00:00:00.000Z","locationID":"THF"}},{"id":"ad29de4d-ffe8-5938-b6b0-2150680bca75","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Samuel Hayner it's really useful when I have a question or issue in the property. He replies on time and since he manage my property there are no big issue.","createTime":"2026-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9c594b3-2c32-53b5-af6c-a7abdbee36f0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a viewing at one of their properties today with Korell Llaudes, he was very informative, accommodating and helpful.","createTime":"2026-02-13T00:00:00.000Z","locationID":"THF"}},{"id":"bcff4d83-da63-58b5-bbfa-035ec70fb022","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord it is very important to have a person in the Managing Agency who is knowledgable and helpful and up to date on individual case history. I want to say that Samuel Haynes at Vimto Gardens has been always there for me when needing advice and assistance in looking after my 2 properties. I am experiencing some issues at the moment with tenants and have been so glad that Sam is there to alleviate my anxiety in dealing with some ongoing problems. Thanks Sam, he is a great member of your team at Thornley Groves. - Deborah","createTime":"2026-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6fed42ce-7a28-5a3e-af90-dbde9bc5c5c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a lovely, insightful viewing with Karen on a recent property. She was warm, welcoming and answered all my questions clearly and promptly, and was an all round pleasure to speak to. Her replies have been lightning fast and has kept us up to date at every step of the way so far. Booking a viewing was effortless and following up even more so. Thank you for the help!","createTime":"2026-02-12T00:00:00.000Z","locationID":"TGL"}},{"id":"ab7ad833-3059-52d2-880a-83cf1ff81b0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jeovely made the tenancy process easy and stress free. She liaised with the tenants keeping us informed at all times. She dealt with all our queries and concerns promptly and efficiently. Great service.","createTime":"2026-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ce8447f-804b-55fa-9f9e-022966018f6e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve used Thornley Groves to manage several rental properties and have always been pleased with the service. In particular, Chloe J has been fantastic - personable, responsive, knowledgeable, and generally “on it”. Thanks Chloe!","createTime":"2026-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"13e937fc-67e4-5874-a77b-daf5ebb7d079","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a lovely, insightful viewing with Karen on a recent property. She was warm, welcoming and answered all my questions clearly and promptly, and was an all round pleasure to speak to. Her replies have been lightning fast and has kept us up to date at every step of the way so far. Booking a viewing was effortless and following up even more so. Thank you for the help!","createTime":"2026-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"99ff254f-2b51-51cb-9bbd-2a58145c7280","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Leaving a great review for Nina here, me and a few friends are renting a house starting later this year and Nina has been incredible through the entire process so far. I myself encountered an issue with Reposit which i assume is a third party for taking reposit transactions where i was unable to make my transaction. However Nina has made the troubleshooting between me and Reposit so smooth with way faster than expected replies to my emails (sometimes within minutes) and working with reposit to get the issue sorted within a day or two. Overall massive thanks to Nina for making this experience so smooth and being a great help. :)","createTime":"2026-02-11T00:00:00.000Z","locationID":"THF"}},{"id":"20310e9e-c32d-521c-9aa8-63cc32c44acf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were very pleased to receive a phone call from Emma Slabbert today to enquire about our thoughts regarding the service we receive from her and Thornley Groves. We have been landlords with Thornley Groves for a number of years now and Emma provides us with a professional and friendly service. She is quick to address any issues that arise and ensures that they are resolved promptly whilst always keeping us informed.","createTime":"2026-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c277f55f-8e22-5745-b628-f32e6e3950aa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really good service from Thornley Groves - dozens of viewings achieved at a difficult time of year, followed by a good sale. I appreciated being kept up to date regularly. Big shout out to Chris Haggett and Claire Hayes.","createTime":"2026-02-11T00:00:00.000Z","locationID":"SAL"}},{"id":"6eea491b-dbe9-5e96-8c21-23f0d6d09597","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The process of contract renewal went very smooth. Amina was very helpful and was responding to all communication very quickly and efficiently.","createTime":"2026-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"02292e41-e776-52e2-8839-4d89e742d143","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great service and quite responsive I have to say. Jeovely Maiotuka and Emma Slabbert my property reltionship managers are on the ball despite some trouble with Iamproperty registration.","createTime":"2026-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"144378fd-54e3-5865-8814-9220dcd7e67f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rebekah was brilliant. She was really proactive and lovely when helping us to find a property. Would highly recommend.","createTime":"2026-02-11T00:00:00.000Z","locationID":"TGL"}},{"id":"a916dcf7-d833-5e01-a27b-98160ced945c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a pretty nice guy (Korell Llaudes)showing us around. Great service.","createTime":"2026-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1dbf533-7b87-5cbf-979b-4cd05f08e97a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to express my sincere appreciation for the outstanding support provided by Gabriel and Herbert throughout the recent change of tenancy for my property. Gabriel demonstrated exceptional professionalism and efficiency. His quick action in securing a new tenancy was impressive and greatly appreciated. He kept the process moving swiftly and smoothly, ensuring everything was handled with care and urgency. I would also like to commend Herbert from the Property Management team for his diligent work in coordinating a seamless transition between the outgoing and incoming tenants. His attention to detail and proactive communication helped ensure the whole process was stress-free and well managed. Thank you both for your excellent service. Your teamwork and dedication have made a real difference.","createTime":"2026-02-10T00:00:00.000Z","locationID":"STY"}},{"id":"a26b2d14-b714-5c73-b017-7e4c413a9289","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The estate agent was able to book me a viewing appointment faster than I expected. Estate agent Kelly was punctual, friendly and professional. Kelly was not able to answer all my queries during the viewing but Branch Manager Clare was able to help immediately via email.","createTime":"2026-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"95cb9f9e-dc4c-5d8f-82f9-b54e331d3262","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was extremely helpful and knowledgeable in helping us today ,highly recommend her","createTime":"2026-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2cc7cfb8-7856-5f93-8863-0acd6b304b0b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to express my sincere appreciation for the outstanding support provided by Gabriel and Herbert throughout the recent change of tenancy for my property. Gabriel demonstrated exceptional professionalism and efficiency. His quick action in securing a new tenancy was impressive and greatly appreciated. He kept the process moving swiftly and smoothly, ensuring everything was handled with care and urgency. I would also like to commend Herbert from the Property Management team for his diligent work in coordinating a seamless transition between the outgoing and incoming tenants. His attention to detail and proactive communication helped ensure the whole process was stress-free and well managed. Thank you both for your excellent service. Your teamwork and dedication have made a real difference.","createTime":"2026-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"aa61587e-0764-575e-aa9a-7d6c5de5c84a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"5-Star Review for Kelly McDermott I viewed a property today at 11 Leigh Ave, and was incredibly impressed with the service provided by Kelly McDermott. From start to finish, Kelly was professional, knowledgeable, and genuinely helpful. She knew the property and area inside out, answering all my key questions about the vendor, condition, and neighbourhood with honest and impartial insight. What really stood out was her dedication—she even offered to drive me to the office in her own car to continue our discussion! Kelly managed her client’s interests with care while also providing a first-class experience for me as a potential buyer. She never rushed, and her manner was consistently warm and professional. If all estate agents were like Kelly, the process would be so much easier. I wouldn’t hesitate to recommend her services. Thank you for such a professional and reassuring experience","createTime":"2026-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e2aa7965-8794-5a58-b8d7-ee6822286ae7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently re-let a property through the Thornley Groves Altrincham branch. Emily and Rebecca have been a pleasure to deal with throughout the entire process, from re-marketing the property to the tenants moving in. I was delighted that they secured a letting application within 48 hours of the property becoming available, which is a testament to the quality of prospective viewers and effective marketing at the right price. Many thanks for all your help.","createTime":"2026-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e254e0da-414f-5211-b6e2-1dbc3666a3c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing by Ellie- very knowledgeable about the property and friendly","createTime":"2026-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b40c4824-5fe2-5a65-aee2-09106b658141","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Daniel Garlick at Thornley Groves has managed my properties for many years now. He is friendly, knowledgeable and well organised.","createTime":"2026-02-09T00:00:00.000Z","locationID":"THF"}},{"id":"5da2ab9b-3e91-50d4-bfb7-f8ae268a8df6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Th 5 stars go for Kelly McDermott She was exceptional; - informative - took the time to speak with all the viewers, gather feedback understand what they want. I have a background in sales and sometimes i find real estate agents to act in a sleazy way. Kelly on the other hand was exceptions - smooth - asking questions - understanding all her customers and offering useful information","createTime":"2026-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9cd4c425-9730-5e2b-a4b2-3368f74daf43","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell showed us a property today, was really supportive to our concerns and very nice and polite. Thank you!!","createTime":"2026-02-09T00:00:00.000Z","locationID":"THF"}},{"id":"541cd58e-42ba-523e-8753-68c26bc2f36b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korrell was super helpful during our viewing today, made sure we were super informed on all the details we need to know. Thanks so much!","createTime":"2026-02-09T00:00:00.000Z","locationID":"THF"}},{"id":"93df11c4-553d-592f-9705-9ffc71d65a91","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Daniel Garlick at Thornley Groves has managed my properties for many years now. He is friendly, knowledgeable and well organised.","createTime":"2026-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"766b54a4-7ca3-56ea-b826-557dec250130","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was great had a nice viewing :)","createTime":"2026-02-09T00:00:00.000Z","locationID":"THF"}},{"id":"92a64ab7-a728-5f12-9eb2-cf19a4f72a63","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with Thornley Groves, especially Lucy Clegg. She’s been fantastic throughout—always quick to respond to emails and very prompt at dealing with any issues or questions. It made the whole process much smoother and less stressful. Highly recommend her and the team.","createTime":"2026-02-06T00:00:00.000Z","locationID":"SWN"}},{"id":"5df53e16-cecf-5136-b73b-5ac164294bd4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"amazing service by Korell Llaudes, would definitely recommend!","createTime":"2026-02-06T00:00:00.000Z","locationID":"THF"}},{"id":"3a47078c-fbf2-5fe8-8c2b-c546ee87c092","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have always been exceptionally happy with the management and support provided by Michael Richardson, Senior Property Relationship Manager at Vimto Gardens, Manchester. His communication is consistently clear, concise, and timely, and he never fails to follow up on any requests I make - no matter how small or complex. While Thornley Groves is a reputable company, it is the people who ultimately make or break the experience. Michael is one of those rare professionals who elevates the entire organisation through his integrity, responsiveness, and commitment to excellent service. Living and working in Bahrain, I rely heavily on strong, trustworthy management from afar. I have complete confidence in Michael’s ability to manage my tenanted apartment from A to Z. His emails are always well‑structured, his explanations thorough, and his approach reassuringly proactive. Michael earns full marks from me, and I am grateful for the peace of mind he provides. Highly recommended.","createTime":"2026-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6cc534e-af06-5acf-a3d1-b5a49d51003b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Exceptional management of a very difficult sale, where the buyer needed much help and guidance which was happily provided by Tom Lee.","createTime":"2026-02-06T00:00:00.000Z","locationID":"TGL"}},{"id":"9489c22a-7f75-5e29-8610-614368889c58","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After 10days trying to get someone to look into and resolve a potential water leak in my empty apartment I contacted Michelle. She acted immediately and had a plumber round to fix the issue the day after - keeping me up to date with regular progress reports. She is a great asset for the company.","createTime":"2026-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9f971600-9f38-5c4d-86f3-c6efe9a738a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been using Thornley Groves Property Management for almost three years and have rented two properties with them during this time. My experience has been consistently excellent. The team is highly professional, responsive, and supportive, making the entire renting process smooth. In particular, Courtney Jones has been an outstanding property manager, always helpful, approachable, and extremely efficient. I would confidently recommend Thornley Groves to anyone looking for reliable and high-quality property management.","createTime":"2026-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"900b8214-f27e-5426-90d5-0d87b951178d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Incredibly helpful property manager, Ali, helped with issues in the house especially our council tax nightmares. Appreciate all the help, thanks Ali","createTime":"2026-02-05T00:00:00.000Z","locationID":"THF"}},{"id":"72ffdf7a-a4a5-5b80-819c-50210bdf6cc9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly's really knowledgeable, responsive, and easy to talk to. She makes the viewing process feel simple and stress-free, explained everything clearly, and always on top of the details. You can tell she genuinely cares about her clients and goes the extra mile","createTime":"2026-02-05T00:00:00.000Z","locationID":"SWN"}},{"id":"a01952da-80d7-533e-a0fd-b1f1ee1b7299","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were very happy with the service we received and worked closely with Natasha and Marshall throughout the process. We would highly recommend working with Thornley Groves Estate Agency.","createTime":"2026-02-05T00:00:00.000Z","locationID":"STY"}},{"id":"b1f35b59-247e-5fd0-bd7c-e1c72771bbf9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was very friendly and helpful in answering our questions.","createTime":"2026-02-05T00:00:00.000Z","locationID":"THF"}},{"id":"873492b3-768e-530f-b328-614205843351","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big thanks to Property Manager Daisie Eaton for seamless communications.","createTime":"2026-02-05T00:00:00.000Z","locationID":"SWN"}},{"id":"4f54fe0f-a83f-5980-9b6a-e981d342bd8a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a second viewing booked after having offer accepted to measure up, really easy booking with Ellie who’s been so helpful through the whole process, and Kelly was lovely meeting us for the viewing, very hospitable and made it a nice experience for us.","createTime":"2026-02-05T00:00:00.000Z","locationID":"SWN"}},{"id":"573abe09-8972-5f8c-86a0-e88537520f4b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We booked a lot of viewings with Korell. He was easily contactable to make any changes if needed. When we attended the viewing he was friendly and helpful and gave great advice for what we were looking for. Would definitely recommend him !","createTime":"2026-02-05T00:00:00.000Z","locationID":"THF"}},{"id":"87d22c16-d530-5e4b-b82c-a324bd8a1530","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"James was great and helped with all our questions","createTime":"2026-02-05T00:00:00.000Z","locationID":"THF"}},{"id":"6f2e8b20-a6a5-5188-aa2f-260c2749226b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-02-05T00:00:00.000Z","locationID":"THF"}},{"id":"cadea05e-8e3b-5333-8534-56af5d22c9b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Met Kelly McDermott today - what a breath of fresh air for an estate agent! She was open, honest and seemed authentic.","createTime":"2026-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"050a5b84-ce16-5eb0-8342-393246a3511b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Viewed a student house with Korell, he was very nice and helpful!","createTime":"2026-02-04T00:00:00.000Z","locationID":"THF"}},{"id":"70ea1ec2-76a2-5db9-b386-fb6c771604d5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A really refreshing experience with an estate agent! Kelly was really personable, and patient. I felt like no question was too difficult and that answers were honest... Has given me confidence to use this estate agents over others I have come across during my housing search.","createTime":"2026-02-04T00:00:00.000Z","locationID":"SWN"}},{"id":"55bd2060-9ed2-5eda-b917-5d1c3ac30491","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a house viewing with Korell. He was really friendly and answered all our questions, giving us great advice when it came to applying and how the deposit would work etc.","createTime":"2026-02-04T00:00:00.000Z","locationID":"THF"}},{"id":"3b6255a0-0340-5a9d-b022-a366dc4a1efc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing today with Korell Llaudes and he was very polite and informative about the property. Our viewing was quick and efficient and we felt like we had all of our questions answered. Good experience overall.","createTime":"2026-02-04T00:00:00.000Z","locationID":"THF"}},{"id":"d8aed126-11a0-5ea4-9576-30d15730a518","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy Clegg has been excellent at handling any issues for me. Unfortunately, the app requested by the agents couldn't be downloaded and wouldn't work, which is a serious deficiency on their part. However, Lucy handled it all perfectly.","createTime":"2026-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e8269f9-ebe7-53a9-ae95-ddde687c7bae","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Korell, great viewing, very informative.","createTime":"2026-02-04T00:00:00.000Z","locationID":"THF"}},{"id":"694eb4e5-13de-5941-893b-dae529ddf21c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very quick and easy viewing. Korell answered all questions with ease and was so friendly.","createTime":"2026-02-04T00:00:00.000Z","locationID":"THF"}},{"id":"6712482e-229d-5dcf-8275-29838157b841","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy helped me so much with the moving. She is professional and very helpfull!","createTime":"2026-02-04T00:00:00.000Z","locationID":"SWN"}},{"id":"b88d58b9-7d78-577c-baa4-148b8512c3df","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really happy with the service overall from Thornley and my property manager Ali particularly has handled my property very very well. Always great communication with him","createTime":"2026-02-04T00:00:00.000Z","locationID":"THF"}},{"id":"f68e208f-a212-5b24-b455-0023f220c3bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I believe lettings management is a people business and relies on talented, dedicated and customer orientated people to make it work optimally and deliver for both landlord and tenant. Thornley Groves are fortunate to have in their team a champion of these virtues, Katie Garner. She has time and time again gone beyond all reasonable expectation to deliver good outcomes for her landlord and his tenants.","createTime":"2026-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"78315d88-cd86-59fb-8a2d-c99bb62553f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently moved back to the UK and initially rented through another agency, who moved me into a damp, mouldy property, it was nothing short of a nightmare. After that experience, I contacted Thornley Groves in Altrincham and dealt with Rebecca and Antonia, and the difference was incomparable. Thornley Groves quickly found me a beautiful property on the same road, in stunning condition, which I was able to move into straight away. Rebecca and Antonia were friendly, professional, and incredibly efficient, doing everything they could to make the process fast, smooth, and completely stress-free. They clearly care about standards and they were genuinely lovely people to deal with ..exactly what you need during what can be a very stressful time. Thank you so much to Thornley Groves. I would highly recommend this agency to anyone in the Hale/Altrincham area.","createTime":"2026-02-04T00:00:00.000Z","locationID":"ALM"}},{"id":"cd49c08f-8b3e-5d68-adf6-910b069918d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie manages our apartment at is always quick to respond when needed and deals with any issues we may have. Would definitely recommend","createTime":"2026-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2352093d-0bbc-5787-9519-fcc4bdf7b850","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have managed a rental property for me for four years. At first I was given an inexperienced manager who failed to keep on top of things, but as soon as I raised the issue it was dealt with swiftly. I'm now looked after by Maisie Widdas who is fantastic at her job.","createTime":"2026-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"72928c90-e36f-5f38-80e8-ad29ce37ccef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Efficient as ever.","createTime":"2026-02-03T00:00:00.000Z","locationID":"THF"}},{"id":"9b97d6ad-8b09-5244-882d-88b6541293e5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Joshua and the landlord were lovely!! we appreciated them showing the house in the freezing weather !!!","createTime":"2026-02-03T00:00:00.000Z","locationID":"THF"}},{"id":"7b3d767d-ecf1-5ee6-a710-4f597313bddb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been getting help from Maisie Widdas for property management, she has been extra ordinarily good at responding and helping out me whenever i have got in touch with her.","createTime":"2026-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"66d38dd7-bc60-5d38-bcd2-1a5421725784","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very smooth experience with kaja swiftly accommodating anything needed on the property","createTime":"2026-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"456bd7e5-90f6-5dc6-8c2a-eaa7b8d9ef8b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with Thornley Groves for a number of years now. Emma Slabbert has always provided me with excellent service. Whenever I’ve had maintenance issues, she is always quick to address them and ensure everything is resolved promptly, and follows on to make sure I was satisfied with the work. Always happy to help and kind service. Thank you!","createTime":"2026-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6dcc7ac8-eb1e-5037-8dcc-79f1c5df6ff3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie Widdas provides an excellent property service. Always responsive and with a can-do attitude. Recommended.","createTime":"2026-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f21aec95-7729-5067-92dd-76ef9f40c188","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We got taken around some flats in Withington by Korell, he was very nice and answered all our questions.","createTime":"2026-02-02T00:00:00.000Z","locationID":"THF"}},{"id":"592e1e81-d469-5609-9709-f00a7436022a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great people and very helpful speacial Sam","createTime":"2026-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e4dbdb4-d6f3-52d4-a129-bfebec54dcbc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ella was a fantastic agent throughout my move. She was professional, responsive, and made the whole process smooth and completely stress-free. I really appreciated her support and clear communication from start to finish. Highly recommend!","createTime":"2026-02-02T00:00:00.000Z","locationID":"STY"}},{"id":"160398d0-2d10-53a6-a705-ad9219971b80","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Delcie Barlow is it property manager and is very friendly and super quick at dealing with any problems that may arise. She's a credit to the company.","createTime":"2026-02-02T00:00:00.000Z","locationID":"SWN"}},{"id":"d49ec51f-e9f9-552f-a182-fccafef2f80a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the pleasure of viewing a property with Kelly McDermott. She was friendly, professional, and very helpful throughout the process.","createTime":"2026-02-02T00:00:00.000Z","locationID":"SWN"}},{"id":"3682f018-e5a5-5722-b773-5a32f70c1a54","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The staff at Thornley Groves are very kind and sympathetic. They really helped us and made an extremely stressful situation more manageable. Many thanks to Annette, Claire and everyone at Thornley Groves.","createTime":"2026-02-02T00:00:00.000Z","locationID":"TGD"}},{"id":"69125c68-7b79-56cd-a8b1-f59bd4031051","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great experience with Thornley Groves Estate & Letting Agents – Sale, and in particular with Carolyne Brindle, who supported us throughout the entire process. Carolyne was extremely proactive and managed communication efficiently between the vendor, ourselves as buyers, and both solicitors. She consistently followed up with all parties, kept us informed at every stage, and ensured that any questions or concerns we had were addressed promptly. Her professionalism, responsiveness, and attention to detail made what can often be a stressful process feel smooth and well-managed. We truly appreciated her dedication and would highly recommend Thornley Groves – Sale, especially Carolyne, to anyone buying or selling a property.","createTime":"2026-02-02T00:00:00.000Z","locationID":"SAL"}},{"id":"c12e6ab0-0458-58fb-87a4-cba798b2af89","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was helpful and assisted me very well, big up korell :)","createTime":"2026-02-02T00:00:00.000Z","locationID":"THF"}},{"id":"10f5d856-f69c-5947-81e8-afd803be249e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was very helpful and informative","createTime":"2026-02-02T00:00:00.000Z","locationID":"THF"}},{"id":"51775447-c582-5bb3-a07c-b3f9e9220073","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience. Fantastic communication and support from Rebecca Peiober. Quick and efficient service. Would recommend and use Thornley Grove again. THANKS REBECCA.","createTime":"2026-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"49f2f774-afb0-5f0c-8105-33632172d88c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I had a good experience with Thornley Groves Estate & Letting Agents. The service was good overall, and although there was a slight delay during the Christmas break, this was understandable. I’d especially like to thank Aleaya, who was extremely helpful and supportive throughout the process. Much appreciated.","createTime":"2026-02-02T00:00:00.000Z","locationID":"STY"}},{"id":"0edc2741-f01c-586b-90ea-3fc9220d8a88","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Its the first time I have used Thornley Grove as a tenant and I found it a great experience. Rebecca Peiober at the Altrincham office was extremely helpful and professional throughout. The communication throughout every step was excellent, the process was quick and efficient. I have taken on a 12 month tenancy and will certainly contact Thornley Grove for my next move. Many Thanks Rebecca.","createTime":"2026-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8da284f7-406b-514c-8a88-cd3e96c51669","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very good experience with Thornley Groves. Janvi and Peter were very helpful, professional and responsive throughout the renting process. Everything was handled smoothly and efficiently.","createTime":"2026-02-02T00:00:00.000Z","locationID":"STY"}},{"id":"68541858-6c7d-54e7-9307-a78db6106433","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"When we first became tenants a year ago the service provided by the maintenance team was not good. Communication was practically non-existent to the many issues we had. Since Amina Mirza took over our account we’ve received excellent service and response to any repairs being required in the property. Amina has made our second year’s tenancy seamless. We’ve found her extremely professional and given us the confidence if any issues crop up in future they will be resolved.","createTime":"2026-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bff0e653-0c43-5fa5-88ef-23799c3cdd65","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Janvi was very professional, responsive, and helpful throughout the process. She made everything smooth and stress-free. Highly recommended.","createTime":"2026-01-31T00:00:00.000Z","locationID":"STY"}},{"id":"1f80e34d-7e8b-54a1-bdfa-a0e0f05ad7fa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was out agent and gave us a great tour of the house, can’t fault him anywhere lovely friendly service","createTime":"2026-01-31T00:00:00.000Z","locationID":"THF"}},{"id":"723dc149-9937-523d-b954-6387dcf674e5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We was shown round the property by Ellie Milnthorpe who was very welcoming Ellie gave us time to explore the property without us feeling rushed which meant we could look at the property properly Ellie was very pleasant and confident","createTime":"2026-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bcf9b3b3-72cb-57a9-a019-0c4099060d49","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very quick responses and friendly staff, specifically Korell Llaudes who was very helpful when showing us around the house and when booking a viewing.","createTime":"2026-01-31T00:00:00.000Z","locationID":"THF"}},{"id":"e9119a7d-3a5f-5dce-b6c6-43c35d24a026","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly professional and helpful Thank you Karen for your service You are a star","createTime":"2026-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"97bf34cc-c9e2-5a41-9085-710d9673e294","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rebekah's customer service was excellent today, she was a very pleasant person and very informative . It was a joy to be shown a property by some one as courteous as herself, Thankyou. Andrea and Steve.","createTime":"2026-01-31T00:00:00.000Z","locationID":"TGL"}},{"id":"494259fe-51e9-581d-bcf6-5142918253dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My previous moving arrangements fell through meaning I had to look for somewhere without much notice. Gabriel was amazing, and I ended up taking the first place we saw. He was great and flexible to my timing to make a viewing work. Would recommend :)","createTime":"2026-01-30T00:00:00.000Z","locationID":"STY"}},{"id":"16941f27-f6a6-5864-bc07-33f6185cfac9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma and Hannah manage a large portfolio of properties for us and do a great job. They’re reliable, easy to deal with, and always willing to go the extra mile when needed. Would happily recommend them.","createTime":"2026-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3f76f0c-1830-5525-a5eb-85a3484e76f5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was amazing, really chatty and made us feel at home and welcome when we were unaware of what it would be like looking for our first place to rent. Answered all of our questions without hesitation and made sure we knew that we could contact him for more help if this place wasn’t the one for us","createTime":"2026-01-30T00:00:00.000Z","locationID":"THF"}},{"id":"63d1f5c8-4018-5c75-ae96-804a77c6db31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gabriel and the rest of the team are a pleasure to deal with, they’re professional, fast and efficient.","createTime":"2026-01-30T00:00:00.000Z","locationID":"STY"}},{"id":"b6261728-9ef0-5846-a75d-94ab1cfde8ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience with Kelly McDermott. She was friendly, professional and made the whole viewing feel relaxed and well organised. Communication was clear throughout and there was no pressure at any point. Thanks Kelly!","createTime":"2026-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"adbd4794-8619-5e49-a5e9-41012e87efdd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma Slabbert of the Altrincham branch is a star 😁 lovely to talk to and very helpful! Thank you for chasing up my tenancy renewal, I really do appreciate it!","createTime":"2026-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d6406fa-5567-505e-8f24-55388a154130","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"these people know who to sell, thanks Ellie to show me around","createTime":"2026-01-30T00:00:00.000Z","locationID":"SWN"}},{"id":"d831f19b-6ea9-57b1-8293-d32850a4284c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was an amazing agent and made the viewing experience even better. Very friendly and answered all our questions before we even had to ask. Definitely recommend","createTime":"2026-01-30T00:00:00.000Z","locationID":"THF"}},{"id":"aa8cd9fd-7cb7-5bb7-b67d-8ecb71bac8fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We’ve used Thornley Groves to both sell our existing home and to view potential new properties. The entire team have been a dream to work with. Daniel who came to value our property was polite, professional and incredibly knowledgable. He explained everything as he went along so we understood exactly what was happening without ever feeling ‘spoken down’ to. We have also met Kelly, who completed a viewing at our home as well as showing us another property. She’s warm and well -informed and obviously very experienced and confident in her role. We felt able to speak candidly and to communicate our wants and needs clearly to the whole team and have had an overall wonderful experience","createTime":"2026-01-30T00:00:00.000Z","locationID":"SWN"}},{"id":"5fc0acab-0c14-5932-bd08-abf279356f65","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently worked with Janvi at Thornley Groves Manchester while relocating for work, and I couldn’t have asked for better support. From start to finish, she went above and beyond to help me secure the right apartment, especially given the time pressures around my move. She was consistently polite, professional, and genuinely helpful during viewings, making what can be a stressful process feel smooth and well-managed. Communication was excellent throughout — she was always responsive on WhatsApp and kept me updated at every stage, which made a huge difference. I’ve already recommended her to friends and colleagues, and I wouldn’t hesitate to do so again. If you’re looking for someone reliable, proactive, and easy to work with, she’s a fantastic choice.","createTime":"2026-01-30T00:00:00.000Z","locationID":"STY"}},{"id":"9df8ea26-9809-5f58-a7c7-7abb9da07029","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kent and Hayden from Chester have been very helpful and informative discussing my tenancy renewal. made it a quick and easy process","createTime":"2026-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed2e8f42-4ffb-503e-9e16-691e3d147755","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly is absolutely a brilliant person I ever met. She is affable just like one of my old friend. She definitely done the good job throughout the viewing","createTime":"2026-01-30T00:00:00.000Z","locationID":"SWN"}},{"id":"3091c238-d492-5427-942c-1b95ef373be7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have used Thornley Groves both to sell our existing home and to view potential new homes. Daniel came to value our home and was knowledgable, friendly and made sure we understood every step of the process without feeling patronising. We’ve also dealt with Kelly both in coming to show our home and in showing us a potential property. She’s obviously well informed and experienced and is very friendly as well. We felt in good hands with her and felt we could speak candidly about our wants and needs with no pressure. Overall an amazing experience","createTime":"2026-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1fb3ced8-c69a-5aec-9512-e2278dd503d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very friendly and helpful Korell","createTime":"2026-01-29T00:00:00.000Z","locationID":"THF"}},{"id":"c08022f1-bb96-5280-b7f7-118bbecfe822","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michelle was extremely helpful during my tenancy renewal. She was professional, responsive, and showed genuine empathy throughout the process. She made everything clear and stress-free. Great service — highly recommended.","createTime":"2026-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f73bd7b-df87-55eb-b185-d2980a416b7d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful staff","createTime":"2026-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"68841a9e-50f1-567b-80c3-9bd0c4a87edc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very efficient and friendly service. Great communication, allowing excellent progress through every stage.","createTime":"2026-01-29T00:00:00.000Z","locationID":"ALM"}},{"id":"8675f93f-2f06-5a95-b758-1c8613e99ae0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We met Kelly McDermott the first time for viewing. But her warm and professional words made a very good impression to us. The viewing is very smooth and organized. We’ll remember Thornley Groves and look forward to hear more property information from Kelly.","createTime":"2026-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5065e195-8e9e-5db7-88dc-4d63893bad1b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was super helpful and informative.","createTime":"2026-01-29T00:00:00.000Z","locationID":"THF"}},{"id":"8b2789be-2434-515c-9686-fbf4e1927f99","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service. Highly recommended.","createTime":"2026-01-29T00:00:00.000Z","locationID":"STY"}},{"id":"0fc30ea0-9ab6-5956-b63f-ea0be09f7259","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Grove team extreme customer service! Thornley Grove team extremely dedicated. People I often deal with are Daniel, Charlene, Jessica, Courtney, Joe, Rhianne, Tanvi, Samantha, William, Rumsha... not meant to leave anyone. Not come across a problem staff so far. Daniel does the heavy lifting being allocated to look after our properties. Experienced property manager and good communicator. Quick response and brilliant follow-up. Keeps calm with difficult tenants. Goes above and beyond to get the critical repairs sorted. Not all TG processes are perfect but it is the staff hardwork and good communication that keeps landlords happy. Not easy being a landlord or property manager anymore. But, TG trained staff try to excel in what they do. Particularly, arrears collection team... With new renters rights coming to effect in May, All contracts need to clearly specify the responsibilities of the tenants and enforce them to protect landlords...Tenants should look after the property including ventilation, not dumping stuff into toilets& sinks, cleaning and servicing white goods, keeping the property clean etc","createTime":"2026-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"aac7b04e-7d2c-5cb9-9a3f-4750df503bba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Korell Llaudes. Punctual, efficient and reliable.","createTime":"2026-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"b8855fab-b3bb-5b7b-a8db-85db31e86651","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Estate agent was lovely, his name was Korell Llaudes. Very very helpful, would recommend!!","createTime":"2026-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"9c1430ec-18c4-556d-a71a-02c23da69214","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had Thornley Groves managing my property for almost 5 years now. The experience has been consistently excellent. The team has been professional and supportive throughout, and Daniel Garlick — who manages the property — has been especially impressive, helpful, and easy to work with. He is quite skilful in ensuring that a fair balance in the landlord-to-tenant relationship is maintained. For example, he is able to modulate inordinate demands by a tenant while also ensuring that the tenancy arrangement is of a high standard. It is a good service for both the landlord and the tenant. I have had help with ensuring that the property is kept in good condition with periodic property inspections and reports. When repairs are required, I get help with quotes from their database of competent contractors. And yes, I had tenancy change within the 5 year period. The experience could not have been smoother. Overall, I genuinely appreciate the smooth and reliable service.","createTime":"2026-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"8daec934-a422-5764-b02a-063ca7436f74","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quick and easy experience viewing and then putting an offer in for a rental property. Korell Llaudes was exceedingly helpful and accommodating when dealing with our viewing request through a third party due to a year abroad, and then when the third party needed assistance with documenting the property to show us! Brilliant service - thanks Korell!","createTime":"2026-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"f4ecfafe-99e7-5792-9a7d-917251493233","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kordell provided a great showing of the house answered all questions about the property","createTime":"2026-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"50556c47-3b45-54e5-a4e8-813f85c3e2d9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell gave us a great service, showing us around. Thank you and In would highly recommend Thornley in the future","createTime":"2026-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"24727abf-0c22-5a35-ba41-29378bce0c0b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"With limited time left to find somewhere to live - Gabriel absolutely SAVED us. I can't thank him enough for his above and beyond service. I have never had an agent go so out of their way to find the perfect flat for us, and respond so quickly to any questions we had. Thank you so much Gabriel, we are so grateful for you!!! 🙏","createTime":"2026-01-28T00:00:00.000Z","locationID":"STY"}},{"id":"7a0cd16e-52f8-56b5-9627-1376fb2f1ed2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was very helpful in finding us a house would recommend when finding a house","createTime":"2026-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"2d200ad3-7987-55e6-9e9f-d4d1ba59df74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hayden from property management Chester was really helpful getting maintenance works completed. His communication was great keeping me in the loop the whole time.","createTime":"2026-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c266da96-7dae-5b84-b632-8ad9477eda19","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had Thornley Groves managing my property for almost 5 years now. The experience has been consistently excellent. The team has been professional and supportive throughout, and Daniel Garlick — who manages the property — has been especially impressive, helpful, and easy to work with. He is quite skilful in ensuring that a fair balance in the landlord-to-tenant relationship is maintained. For example, he is able to modulate inordinate demands by a tenant while also ensuring that the tenancy arrangement is of a high standard. It is a good service for both the landlord and the tenant. I have had help with ensuring that the property is kept in good condition with periodic property inspections and reports. When repairs are required, I get help with quotes from their database of competent contractors. And yes, I had tenancy change within the 5 year period. The experience could not have been smoother. Overall, I genuinely appreciate the smooth and reliable service.","createTime":"2026-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b8a68e8f-f5b8-531f-a5d0-4dd58139cafd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell is really kind and helpful)","createTime":"2026-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"6270a709-1add-5abb-9a8a-009283d9a8c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was quite helpful with the viewing and all the information we needed for the house, very friendly and welcoming as well","createTime":"2026-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"68a36369-c8a8-5256-b541-42998f65dfb1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My girlfriend and I have had an excellent experience with Thornley Groves so far. While viewing a property that didn’t turn out to be the right fit, we were lucky enough to come across Gabriel, who quickly made it his mission to find us the perfect place. He helped us to narrow down our options based on our preferences, sent us tons of links to new properties on the market, and even joined a WhatsApp group chat with us to make the process as efficient as possible. Since we’ve signed the agreement and started to move in, he’s continued to be helpful and enthusiastic in answering any questions that have come up while settling in. Thanks for going above and beyond!","createTime":"2026-01-28T00:00:00.000Z","locationID":"STY"}},{"id":"b31d6adc-ef01-5fff-951f-7f23c7f8223a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"So far, so good. The referencing process went smoothly. And Gabriel was very helpful.","createTime":"2026-01-27T00:00:00.000Z","locationID":"STY"}},{"id":"f5108891-073e-50e8-bc42-d21189d14806","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have dealt with many estate agents in Manchester over the past 15 years and by a county mile Thronley Groves have been the best. We were recommended them through another estate agent who only deals in sales. It was a great recommendation. We have had Jodie and Eve deal with letting our property out, throughout the whole process they have both working very fast to get things moving, they are very quick on replies/ consistently keeping us up to date and they have offered professional advice to us throughout. We are very grateful to them, and couldn't recommend them enough if you're looking for an Estate agent.","createTime":"2026-01-27T00:00:00.000Z","locationID":"STY"}},{"id":"82de86e9-4d9e-5ae8-8314-da191d9e03c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from branch manager, Clare Carpenter (Monton office). Clare maintained good communication throughout our house sale. Prompt to respond to queries, she was supportive and efficient, facilitating the process through her timely liaison with all the parties involved. Clare’s reliability helped to reduce the stress, in what could potentially have been a stressful situation.","createTime":"2026-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3274f1d6-5937-5f25-ba68-b45f3bc711b8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"good service by Korell Llaudes","createTime":"2026-01-27T00:00:00.000Z","locationID":"THF"}},{"id":"f8176ed4-2208-5a28-9e2c-7b8db4f4e005","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had an amazing service provided by Korell who was helpful and patient with any enquires we had.","createTime":"2026-01-27T00:00:00.000Z","locationID":"THF"}},{"id":"a4995ace-92c5-5601-adaa-6131361e4c16","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was absolutely wonderful throughout our viewing. She is a genuinely kind, warm and professional lady who made us feel very comfortable and well looked after from start to finish. Kelly took the time to explain everything clearly, answered all of our questions patiently, and made the whole experience very smooth and enjoyable. We really appreciated her friendly attitude and attention to detail — it made such a difference when viewing a property. Thank you so much, Kelly, for your help and support. It was a pleasure meeting you!","createTime":"2026-01-27T00:00:00.000Z","locationID":"SWN"}},{"id":"ddf2de2f-6f02-56f7-ba1c-56bf049ac083","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing experience from Korell Llaudes who showed us around a house this morning. Very friendly and informative thank you!!","createTime":"2026-01-27T00:00:00.000Z","locationID":"THF"}},{"id":"955918af-961a-557c-9f6d-d9c7605cdc52","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Many thanks to Korell and the Fallowfield team at Thornley Grove. Articulate and enthusiastic, let me know everything i needed to know and kept us excited to move forward in the process!","createTime":"2026-01-27T00:00:00.000Z","locationID":"THF"}},{"id":"5c2353d7-7a8d-5b4c-865f-fb2c0416d3e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service - really happy with how they manage my property. The property manager Olivia Scallanallsey is so helpful, efficient and always deals with every query rapidly. I highly recommend them to manage your property if you are looking to rent out your house or flat","createTime":"2026-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"79e2df43-45a3-5f8e-9907-04276c250d2d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a very good and informative house viewing with Korell. We felt like we could ask anything we needed too. Very helpful thankyou!","createTime":"2026-01-27T00:00:00.000Z","locationID":"THF"}},{"id":"b2322e3e-25b4-5695-b067-957bdf96f451","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"James Guy has been super helpful, great viewings and quick responses! He made our house search much easier and kept us up to date throughout entire process. Thank you!","createTime":"2026-01-26T00:00:00.000Z","locationID":"THF"}},{"id":"59ec05d5-4ca5-5fcf-a16a-837c5a26cda5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am an advocate of a single-point contact for a large organisation. And what an amazing experience it has beenwith Daniel Garlick as the Property Manager! I haven't seen him in person but on trhe phone he comes across as an outright gentleman, easily approachable, listens and tries to take on the problem/issue as his own and reverts with prompt response. This is what you want, somebody to take off your anxiety and give confidence that the matter is being handled responsibly. I have all praises for Daniel given my dealings with him as the landlord.","createTime":"2026-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"afc84e82-6767-5981-ac8e-6240713e196b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service from Property Relationship Manager Soriebah. I reported a fault that needed urgent action. I received a call within 20 minutes and the contractor was appointed to fix the problem the same day. Perfect.","createTime":"2026-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d1e122b-8bf9-5f4a-8e49-1c053652d9ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was there waiting to meet me. informative, friendly and clear.","createTime":"2026-01-26T00:00:00.000Z","locationID":"TGL"}},{"id":"76d00968-90ce-5503-b590-b1ba8685e4fb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a fantastic experience working with Tom on our recent sale. From start to finish, his communication was outstanding—clear, prompt, and always reassuring. He kept us fully informed at every stage, explained things in a way that was easy to understand, and was always available to answer questions. Tom handled the whole process professionally and proactively, which made what can be a stressful experience feel smooth and well-managed. We always felt confident that everything was in safe hands. We wouldn’t hesitate to recommend Tom to anyone looking for an estate agent who genuinely cares and delivers great results.","createTime":"2026-01-25T00:00:00.000Z","locationID":"TGL"}},{"id":"adfb15cb-127f-5025-b263-2f09899e3d21","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very friendly and helpful, easy to arrange a viewing and Karen who showed us around was very helpful and polite, thank you for all your efforts, much appreciated","createTime":"2026-01-24T00:00:00.000Z","locationID":"TGL"}},{"id":"12f40faf-93f5-5752-828c-b84525a6fed7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been using their service for the last four years. As a tenant, I have had a fantastic experience with them for all these years. They were very professional and straightforward to approach. I am so happy to be a tenant with Thornley Groves. I would highly recommend it to anyone who is looking for hassle-free living arrangements. Their commitment to maintaining the properties and addressing tenant concerns promptly truly sets them apart in the property market. Special thanks to Courtney Jones and Chloe Jewell for their exceptional service and support throughout. It's clear that they prioritise the tenants' satisfaction and create a welcoming environment.","createTime":"2026-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0b843178-14e7-59f9-998a-533f45252da6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Met with Chloe Jewell at one of our Manchester houses yesterday. As always, she was cheerful, helpful and very knowledgeable about the rental market. Thank you Chloe!","createTime":"2026-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6448d0fd-6cf2-5e10-86c9-4fd12ef9efc6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've had 2 property viewings with Kelly McDermott and both were very positive experiences. On both occasions we were early and Kelly was already there waiting with a smile. She's very professional with a warm personality and was able to answer all our questions. Highly recommend!","createTime":"2026-01-23T00:00:00.000Z","locationID":"SWN"}},{"id":"02af43cd-24a4-55c2-af70-fb33bf50912c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Tom and Rebekah were very helpful guiding us through the process of selling the house.","createTime":"2026-01-23T00:00:00.000Z","locationID":"TGL"}},{"id":"83ad376f-ff0b-502a-b43f-2484e2b50802","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am so glad I chose Thornley Groves with Carolyne and her team to sell my house. Their rates were competitive, but that wasn't entirely the reason I chose them. I was rewarded with a kind, professional and diligent service throughout. Even during the conveyancing process, they kept me up to date with any developments and conveyed additional information between me and my buyers. They really did go above and beyond to help our sale go through. Special thanks has to be given to Carolyne, who even kept involved in the final stages of the conveyancing process, despite being on annual leave and packing her bags for her long anticipated New Zealand visit. You were great Carolyne. I wouldn't hesitate to use your service again. Thank you. X","createTime":"2026-01-23T00:00:00.000Z","locationID":"SAL"}},{"id":"68b3bc4f-748a-525f-8e9c-c38abbd44cf8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lovely experience with Ali as our property manager and point of contact. Issues dragging for weeks got sorted instantly after Ali became our property manager ✅","createTime":"2026-01-23T00:00:00.000Z","locationID":"THF"}},{"id":"0eb6e376-5854-5f42-9c8b-d05122090082","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves have managed our property in Manchester for some years. Our Property Manager, David Barsi, is always very professional, responsive and easy to work with. He communicates very well with me and issues are handled quickly.","createTime":"2026-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be59bbaf-98a6-5ce9-a3a8-466c4e7c5094","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've had 2 property viewings with Kelly McDermott and both were very positive experiences. On both occasions we were early and Kelly was already there waiting with a smile. She's very professional with a warm personality and was able to answer all our questions. Highly recommend!","createTime":"2026-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7541fa88-42d5-5157-b072-f81e867e4602","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Satine and the rest of the team did a great job to manage my expectations and then exceed them when sourcing a new tenant for my property. The process was well oiled and even when things didn't go totally smoothly, they were quick to resolve and get things back on track, very professional and friendly! Thank you once again and I would have no hesitation in recommending the Thornley Groves letting team!","createTime":"2026-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e709d351-658e-53a2-9c6a-a3b495d17cc9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Delci was my property manager during my rental, and she was absolutely amazing. She was always friendly, professional, and incredibly informative, which made the whole process completely stress-free. Everything felt like a breeze with her managing things. She was always on the ball, and any query or issue I had was handled quickly and efficiently. I couldn’t recommend her more highly.","createTime":"2026-01-22T00:00:00.000Z","locationID":"SWN"}},{"id":"c0ed0e01-bfd8-528c-9b86-e0af520071c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nice and quick fix. Thankyou Jeovely for connecting the landlord and all the follow ups. Really good experience","createTime":"2026-01-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"aef38468-d45b-51b4-bbed-80052d28f735","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ali has been great as our property manager. Our whole group is really happy with his service. He’s always available, easy to speak to, very approachable, and quick to help sort out issues :)","createTime":"2026-01-22T00:00:00.000Z","locationID":"THF"}},{"id":"2f289170-1788-523e-94ae-e52d0751aa8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent customer service from Kelly McDermott! A real breath of fresh air! Very professional and helpful.","createTime":"2026-01-22T00:00:00.000Z","locationID":"SWN"}},{"id":"0440e622-4b86-5719-a25f-08c0b63ea45d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good customer care specifically James Guy.","createTime":"2026-01-21T00:00:00.000Z","locationID":"THF"}},{"id":"ae8ee89d-02ba-5b98-9b76-2480209b9aee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was fantastic throughout the viewing, she was very prepared and ready to show the property, with a great attitude and friendly approach. Any questions we had for the vendor were answered within the hour. Great experience booking and viewing the property!","createTime":"2026-01-21T00:00:00.000Z","locationID":"SWN"}},{"id":"fa63fcf1-5e2a-53fb-a582-d46d49743181","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have had a mixed experience with TG over the years but now dealing with Amina Mizra who is regaining my confidence. She’s very easy to discuss issues with and is efficient.","createTime":"2026-01-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f44fc6f9-e289-533c-839c-6f28f98f2033","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A shout out to David Barsi at Thornley groves. David has provided efficient and professional service in obtaining a renewal and also in dealing with deposit issues following a tenant moving out.","createTime":"2026-01-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc26d972-17d2-541e-87dd-a7943af98141","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jeovely has been very responsive to requests made by me as a landlord. She has generally been very helpful.","createTime":"2026-01-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"10f67bcf-e720-51f7-b308-2fc71b6d7115","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was lovely showing us around properties and answering all our queries by precisely.","createTime":"2026-01-21T00:00:00.000Z","locationID":"THF"}},{"id":"d5dcf114-19a9-561d-a40d-2d3770d35f2b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Shown around a lovely property by consultant Korell Llaudes. Amazing, super friendly and answered all our questions thoroughly!","createTime":"2026-01-21T00:00:00.000Z","locationID":"THF"}},{"id":"1f25103d-c038-5609-a54f-2d37cea1241e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy has been working with my house for nearly 3 years. When ever there is a problem they are quick enough to solve them","createTime":"2026-01-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eee6f009-7376-577a-89b2-eef85305c906","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really happy with Ali who is my property manager, he has been very he6lp ever since he has been managing my property. A massive thank you to Ali","createTime":"2026-01-20T00:00:00.000Z","locationID":"THF"}},{"id":"09f74808-ef21-5a9c-b6b6-54dd963d3f5b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Effective communion skills and Faye was always ready to help.","createTime":"2026-01-20T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"fef7d980-db61-5e87-9b9e-0ae741af72b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am extremely happy with Ali. As a landlord I am at ease and very content as he handles my property with efficiency and the communication is excellent. Thank you!!","createTime":"2026-01-20T00:00:00.000Z","locationID":"THF"}},{"id":"c44a8309-b6fb-5b03-aa0c-3780fe7c744e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes great customer service","createTime":"2026-01-20T00:00:00.000Z","locationID":"THF"}},{"id":"2a3136d6-6eb9-5c42-b3bc-232a71225d54","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was very helpful and answered any questions","createTime":"2026-01-20T00:00:00.000Z","locationID":"THF"}},{"id":"6c729efe-b9ff-53dd-a5a8-d74aab2d3eed","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team at Thornley Groves led by Carolyne Brindle offer professional and consistent service . They are thorough and persistent to pull all the parties together and get the sale completed . Highly recommended","createTime":"2026-01-20T00:00:00.000Z","locationID":"SAL"}},{"id":"989557ab-f127-52dc-bd17-c2fc4a3af8dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes showed me round a flat today and was very friendly and informative","createTime":"2026-01-20T00:00:00.000Z","locationID":"THF"}},{"id":"ccadf461-ba6c-5571-850a-c3f20c88b869","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Amina, The process was made very quick and easy without hassle. Amina’s communication was very good and she was friendly and professional throughout. Not living in the area makes it so stress free knowing Amina and the team are there whenever I need them. Thank you so much.","createTime":"2026-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"10b43474-11cb-5fc9-b9b6-e5a517f4831d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley groves have been fab from start to finish. Alex was lovely and empathetic when he came out to value our mums property. Pam is hilarious and was very supportive when showing buyers around the house. Julie is lovely, and helpful. Jackie is amazing. That woman deserves a medal. She dealt with a tricky set of circumstances with us, and with the buyer. None of it was easy, but she pushed through kindly and consistently, always going above and beyond.","createTime":"2026-01-20T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"475f52ea-f24c-58db-99e4-83b3b87ea320","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Patience, courteous & professional.","createTime":"2026-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"301cfb90-1341-5f5f-bff3-c79288af7c42","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a wonderful experience working with Thornley Groves Estate Agents - Chester. They were incredibly helpful and supportive throughout the entire process of securing my rental property. They guided me every step of the way and made everything so smooth and stress-free. I highly recommend them to anyone looking for a reliable and professional property agent!","createTime":"2026-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d1b4de9-c1c5-5897-bddf-bf504d2a408f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie Milnthorp was really helpful and knowledgeable about the property and surrounding area. I didn't feel rushed or pressured (as a first time buyer), and her patience and kind manner wad appreciated.","createTime":"2026-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be50e2b7-d16d-55ae-998a-62e42fefaf89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"By way of a thank you I would like to give a mention to David Barsi, Property Relationship Manager at Thornley Groves, who manage our apartments. We have had a long relationship with TG - over 20years- and come to expect, and generally receive, housing management of a high standard; efficient, effective, professional but friendly, and with the landlords best interest at heart. David continues this traditional admirably, my dealings with David are always positive, stress-free, marked by clear and prompt communication. Thank you David - you truly make my job easier!","createTime":"2026-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"040f55aa-a1d6-50fa-9700-2017feb1eb6c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience. Korell was very knowledgeable and made the whole process very easy for me and my friends. Thank you!","createTime":"2026-01-17T00:00:00.000Z","locationID":"THF"}},{"id":"78d589ea-4796-57e0-a0a7-b318b60480d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Im generally really happy with the service from Thornley Groves they really do go above and beyond","createTime":"2026-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bcb940d7-cda0-5f3a-ac24-9593a20344fc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Aleaya was very responsive and proactive, couldn't recommend more!","createTime":"2026-01-16T00:00:00.000Z","locationID":"STY"}},{"id":"88f7263f-a8dd-5907-bba5-7400f55581b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and friendly service from Corell.","createTime":"2026-01-16T00:00:00.000Z","locationID":"THF"}},{"id":"63648186-bac0-5278-a219-0d35e29c4e40","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie Garner made it very easy to renew my tenancy. Very courteous and polite. Always helpful when it comes to getting feedback on any maintenance that is required within the building. If there were more people like Katie then there would be many more happy tenants","createTime":"2026-01-16T00:00:00.000Z","locationID":"VGN"}},{"id":"2dfe7618-c47f-5c14-b88e-bf0b222f2df2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner made it very easy to renew my tenancy. Very courteous and polite. Always helpful when it comes to getting feedback on any maintenance that is required within the building. If there were more people like Katie then there would be many more happy tenants","createTime":"2026-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"44dae2a3-05d2-5ef1-88fa-e7ca8d472101","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from start to finish.","createTime":"2026-01-16T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"ff802e39-8fa8-5e5e-85b4-9f131218c2d9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The rental ( Kevin from Monton branch) team is beyond great as well Lucy (administrator). However maintenance team is a team below 0.. really hard to communicate really hard to solve anything feels like someone is there but not to sort anything out or if they are everything is so slowly processed and even than not done fully or properly. Here is not a name-shame platform but communication with maintenance almost non existent . We have gone Through second rental property with branch mainly because of how great Kevin has been..","createTime":"2026-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc5cb19e-aef8-5444-ab09-a180f0ddfaa8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves, excellent Estate Agents. Jackie Hughes in dealing with the purchase of our property completed her duties with professionalism, dedication and integrity. Nothing was too much trouble to ensure the completion of the sale. An outstanding Estate Agents, to be highly recommended.","createTime":"2026-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d404ddbc-e3f6-5284-8a4e-b954d0bf30b1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had just moved to Manchester from overseas and were completely new to the UK rental market. After applying for several properties on Rightmove without much success, we applied for a property through Thornley Groves and were fortunate enough to meet Gabriel. From the very beginning, Gabriel was incredibly welcoming and gave us a chance despite us having only just arrived in the country. He took the time to show us a couple of apartments, patiently explained the rental process in the UK, and guided us through every step with professionalism and reassurance. Thanks to his support and extensive knowledge, we were able to secure a rental very quickly, which was a huge relief during such a big transition. Gabriel is super easy to get along with, genuinely helpful, and made us feel settled and supported from day one. His approach made what could have been a stressful experience smooth and positive. We couldn’t recommend Gabriel highly enough and are very grateful for his help.","createTime":"2026-01-16T00:00:00.000Z","locationID":"STY"}},{"id":"d7c5421b-5bff-5c29-a141-363954d2d018","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sam has been super helpful and communicative during my tenancy renewal. Thanks Sam!","createTime":"2026-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef507e69-3764-566d-9d01-99b6e7cad9b4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"TG is great in service. My agent, Herbert Chong always give us useful recommendations and prompt response.","createTime":"2026-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c9e726e9-54d7-53ef-abb1-20a186a2aa89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Whenever i have a problem with anything Katie Garner, always comes to my rescue without any faffing around","createTime":"2026-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0f595fcc-a339-5733-9c70-1d46186b54e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am very impressed with the service provided by the agency. I am especially grateful to James and Lucy -- their service was highly professional, attentive, and tailored to my specific needs. They also helped me maintain effective and constructive communication with the lawyer and the buyers, ensuring that the transaction was completed smoothly. I would not hesitate to recommend Thornley Groves Estate Agents to anyone looking to sell or purchase a property.","createTime":"2026-01-14T00:00:00.000Z","locationID":"ALM"}},{"id":"2a972999-4858-529d-914b-1f861f8e5621","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewing a flat with agent Korell Llaudes, a very helpfull agent who explain everything in the flat. Thank you!","createTime":"2026-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"30a2c745-53f7-504a-b0e6-017e6337ce25","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was shown around by Korell. Very friendly and helpful with our decision making. Thanks !!","createTime":"2026-01-14T00:00:00.000Z","locationID":"THF"}},{"id":"f351fdfb-4e55-5375-8ff6-3ab029bd03f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Having worked in an estate agents I know it's a difficult job dealing with everything that is asked of you and still managing to be pleasant and efficient. Luke Rutter has filled me with confidence that someone is looking after me and cares. Does what he says he will, acts, returns calls, etc. I just hope that the company acknowledges his worth.","createTime":"2026-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"717b0d02-6b13-59b5-8592-f2441d8cc06d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since Samuel Haynes took over my account my experience with Thornley Groves has vastly improved I was ready to move to another letting agency as things were so bad previously. Hopefully whatever issues Thornley Groves had in the past have been resolved and they are able to keep him. Samuel sorts out any issues with the tenancy quickly.","createTime":"2026-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a28a89ce-0979-50b7-9a8f-3167fe999c30","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes, was very welcoming and delightful. He listened me carefully and guided very politely.","createTime":"2026-01-14T00:00:00.000Z","locationID":"THF"}},{"id":"c7e6c7fa-e075-5609-b818-17bf5e5fa53c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Water pipe was broken reported this in the morning Katie sorted this stright out and was fixed in the morning by a local plumber. Very fast response thank you","createTime":"2026-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e1b4cd72-7f71-5c73-a93a-cba06bee933d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell shown us a property today, overall very happy with it, great knowledge and answers to all of our questions. Look forwards to putting in an offer.","createTime":"2026-01-14T00:00:00.000Z","locationID":"THF"}},{"id":"7cb5ef33-528b-5f09-8d70-3a86fcf71c53","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Korell for your very helpful and professional manner while conducting our house viewing!","createTime":"2026-01-14T00:00:00.000Z","locationID":"THF"}},{"id":"af94dfc6-4e67-5682-b45a-6dd7a73554e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a flat viewing with Korell this afternoon. He was very friendly and knowledgeable about the property. Would recommend.","createTime":"2026-01-14T00:00:00.000Z","locationID":"THF"}},{"id":"c4c75ece-ef2a-5699-8df5-bdd9f5301840","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel was super helpful in sorting out any issues we have.","createTime":"2026-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b666f86f-6fcd-5934-a629-ba1eee9bbb4c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Although it all started pretty badly because of their sibling Manchester branch (not even worth mentioning) incompetence to honestly demonstrate a presentable appartment during the initial viewing, last summer, Mr. Michael R. (Senior Property Manager) and his team at Vimto Gardens TG branch, have managed to make up for the reputation of the business by assisting me all the way through, until all repairs were completed, by being lightning-fast responsive, reassuring and with a TRUE smile on their faces. Anyone looking for an appartment around Media City area or Salford, go look for Mighty Mike and his team at Salford Vimto Gardens TG Branch. Winner team all the way! Thank you guys!","createTime":"2026-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"30b8add0-ba82-546c-8160-3793fc834041","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"we have nothing but the best experience from Thornley Groves. Professional, quality and responsive service provided always through our RM, Owain Lacey. Thanks","createTime":"2026-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd4768c5-3ae0-5612-9288-0971ed272985","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great viewing experience with Kelly McDermott. She was friendly, professional, and took the time to answer all my questions. Really appreciated her approach.","createTime":"2026-01-11T00:00:00.000Z","locationID":"SWN"}},{"id":"10f51357-9d8d-5d36-aa46-dfc3da9cb295","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are about to complete the purchase of a property through Thornley Groves estate agents in Hale. Buying or selling a house can be a stressful process, but the team at Thornley Groves were consistently professional, supportive, and impressive throughout. Chris, the branch manager, initially helped us with putting in our offer and was fair, transparent, and professional from the outset, which immediately gave us confidence in the process. Claire regularly checked in with both us and the vendor to ensure everyone was aligned and that all paperwork was progressing promptly. This made us feel well supported and helped keep things moving quickly without unnecessary delays. As we were part of a chain, there were some challenges in getting the top and bottom of the chain to agree on a completion date. Jamie, who originally showed us the property, was exceptional in handling this. She took the initiative to draft a detailed email, bringing all parties together, and used her professionalism and experience to resolve the situation and secure an agreed completion date. Her efforts were instrumental in ensuring a smooth conclusion to the transaction. Overall, I cannot recommend the team at Thornley Groves highly enough.","createTime":"2026-01-11T00:00:00.000Z","locationID":"HAL"}},{"id":"c0c65ba6-eb73-53b8-a9e9-fd7709acfb29","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are about to complete the purchase of a property through Thornley Groves estate agents in Hale. Buying or selling a house can be a stressful process, but the team at Thornley Groves were consistently professional, supportive, and impressive throughout. Chris, the branch manager, initially helped us with putting in our offer and was fair, transparent, and professional from the outset, which immediately gave us confidence in the process. Claire regularly checked in with both us and the vendor to ensure everyone was aligned and that all paperwork was progressing promptly. This made us feel well supported and helped keep things moving quickly without unnecessary delays. As we were part of a chain, there were some challenges in getting the top and bottom of the chain to agree on a completion date. Jamie, who originally showed us the property, was exceptional in handling this. She took the initiative to draft a detailed email, bringing all parties together, and used her professionalism and experience to resolve the situation and secure an agreed completion date. Her efforts were instrumental in ensuring a smooth conclusion to the transaction. Overall, I cannot recommend the team at Thornley Groves highly enough.","createTime":"2026-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd8d7593-276d-53a9-af47-b42e4a12b1e7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Met with Kelly McDermott, fantastic agent who was super helpful and knowledgable.","createTime":"2026-01-10T00:00:00.000Z","locationID":"SWN"}},{"id":"55eff487-c130-5eae-8c43-dfac6ba136f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When our boiler broke in the middle of winter, Daniel Garlick took immediate action and it was fixed within a few days. He is always extremely helpful, responsive and professional when we have any issue with the property. Thank you, Daniel.","createTime":"2026-01-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6136145e-e060-5bfa-b450-ff830b730d06","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was very helpful and answered any questions we had :) thank you !!","createTime":"2026-01-09T00:00:00.000Z","locationID":"THF"}},{"id":"1167e1d4-484b-5d12-9198-b36140e259ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Unfortunately Ive not had the best experience since moving to my apartment in Nov 2024 due to existing issues with the property and the landlord having his own contractors which I can appreciate puts Thornley Groves as a middle contact between myself and my landlord. There have been some delays to work being completed but I feel my property relationship manager, Emma Slabbert, has been great throughout it, even when Ive expressed my frustrations. Shes followed up on requests and always maintained a friendly and professional manner throughout everything.","createTime":"2026-01-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"92276294-fb47-5f4c-95e1-93be291ab741","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great viewing today with Ellie in Monton village. She was very friendly and approachable, and had excellent knowledge of the local area, which was really helpful. She made the whole experience feel relaxed and informative. Would highly recommend.","createTime":"2026-01-09T00:00:00.000Z","locationID":"SWN"}},{"id":"bddf2ebb-e82c-5ff3-bd80-8aaecd47d72b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was very friendly and helpful. Answered any questions we had","createTime":"2026-01-09T00:00:00.000Z","locationID":"THF"}},{"id":"c3ddc7b7-ab9a-5b18-ad06-32115f1fbf2f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Our estate agent Korell was super attentive and informative. Overall lovely experience!","createTime":"2026-01-09T00:00:00.000Z","locationID":"THF"}},{"id":"4d6944de-8ffd-5f0a-8286-3ef0fec9da35","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Super helpful Staff Whole process start to finish was easy, Michelle is a gem and makes it everything so clear , she is quick and lovely, really makes the difference","createTime":"2026-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"53ef1b34-03b7-58df-9f34-630548da2f41","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell showed us around was really helpful and answerd all questions asked😊","createTime":"2026-01-08T00:00:00.000Z","locationID":"THF"}},{"id":"48423ab3-5608-5fb5-a43e-1a62bb9d33d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel Garlick has been an excellent property manager. I have recently had an issue with the boiler and he has responded to my query swiftly. within a couple of hours an engineer has been sent over to me which I am very appreciative of.","createTime":"2026-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bce026fb-4444-5860-86a7-3a5d7a4ea18b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting with Thornley Groves for more than a year now. It’s been nothing but great experience. Staff, particularly Herbert, who is responsible for my rental, is responsive and helpful throughout the tenancy.","createTime":"2026-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eafee912-e2c7-549a-a37e-b06183500234","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were delayed by traffic but Korell allowed us some extra time and was very informative and helpful for our viewing, highly recommend him as an agent!","createTime":"2026-01-08T00:00:00.000Z","locationID":"THF"}},{"id":"e44360cc-d9d5-5cfb-b644-b46f13194c1b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was really helpful with looking for our house, very friendly and knowledgeable. Thank you!!","createTime":"2026-01-08T00:00:00.000Z","locationID":"THF"}},{"id":"a6ddf48e-1334-5184-bbdd-7b44fc73a6d5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have viewed a few properties with this estate agents and have had Kelly McDermott show us around and she has been incredible, so helpful so lovely so polite. Highly recommend:)!","createTime":"2026-01-08T00:00:00.000Z","locationID":"SWN"}},{"id":"e0fb27d4-f764-5044-a68e-7e86bebeae87","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience looking for a new house was really smooth and easy, especially with James Guy’s help. He was very informative and helpful when my friends and I were looking round a few of the properties. It makes the house hunting experience a lot less daunting when there is someone like James to help out. Thanks!!","createTime":"2026-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"72124039-8c47-5578-a078-f83a9aec5fe6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was incredibly impressed with the support Alice Johnston gave me during the entire tenancy process. Moving is stressful, completing the forms, documents, legal red tape is stressful, however Alice gave some fantastic advise, always quick in her responses to emails and questions. Any issues I know she will be there to support. Highly recommend the Sale office for letting.","createTime":"2026-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e170c606-5eba-527f-a76b-d5175caad25b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would give 6 starts to the property manager, Michael Richardson, who is professional, polite, kind, and always quick response to emails. All issues were well fixed on time. Because of his excellent service, I will definitely choose Thornley Grove again.","createTime":"2026-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5317b122-8672-52b2-a484-7e012a014303","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy Clegg always been really helpful, taking time to explain the Buy to Let processes and getting back to me in a timely manner. Very please with Thornley Groves services and team.","createTime":"2026-01-07T00:00:00.000Z","locationID":"SWN"}},{"id":"4ff833f8-72ed-5e7f-97d7-1635d3315c74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie Widdas makes my interactions with Thornley Groves thoroughly good. She is professional, personable and profoundly sensible in her dealings. Thank you Maisie","createTime":"2026-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"242d74f9-bce6-5b85-9074-2bcac6fb0777","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Property management team have been very responsive and we appreciate very much Luke Ritter’s help and follow up. Thank you very much!","createTime":"2026-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bbc018f9-7442-5e33-a4d0-e62deaa094e1","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kelly was really helpful on today’s property viewing.","createTime":"2026-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"692f0d78-12e4-51e1-b921-28e687e638e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great Support While I Was Away My property manager, Soriebah, has been extremely helpful and professional. While I was away on holiday, he proactively arranged for the landlord to address several issues in the property and ensured everything was handled smoothly. Communication was clear and timely throughout. I’m very grateful for his support and would highly recommend him as a property manager.","createTime":"2026-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"59c45968-fea2-5c58-b145-b13fd93a58a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisie has been a star ! Helping me through various processes This was done both professionally and really quickly ( which is extremely rare these days) I would have really struggled without her input 🙏 Daisies input has been ongoing for months now","createTime":"2026-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d40e3e5a-10e3-5d23-bd2b-879726fccd8d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Maisie Widdas with the reletting of our property.","createTime":"2026-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ecb5c83-47a4-5ec6-bb72-0d4d0361c11c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kaja was really helpful with her fast email responses","createTime":"2026-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"18aad89f-b2a6-5bd7-80f7-3d44560cde62","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend the Team at Hale. Great from start to finish.","createTime":"2026-01-06T00:00:00.000Z","locationID":"HAL"}},{"id":"a5c97d90-8d8d-5c5b-8fe5-3a9081f320aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having been tenants with Thornley Groves for over six months now, we have always been really pleased with the excellent support they have provided from initial viewings to obtaining the tenancy and then being in the property. Recently, we flagged a repair just before Christmas. Katie Twigg was excellent, providing a really quick response and ensuring that the repair was done in time for Christmas. We really appreciated her efforts with this.","createTime":"2026-01-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fb9e07cc-a69f-5f34-91e9-9ac0f1a0b20b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing team! I can't thank Satine and Faye enough. The whole process from start to Finnish has been handled so smoothly. Really fast and clear Communication. Definitely the kindest and best Service we've had with an estate agent. Highly recommend. Wouldn't want to use anyone else","createTime":"2026-01-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eb1d58ed-dfb7-562a-bb81-18040964f9b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been my Managing Agent for 7 years I am very pleased with the efficient way they handle the rental of my property. Thanks also to Owain for his handling of the rental review recently.","createTime":"2026-01-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"afeb6897-86a6-5523-be57-15f3c7105137","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always receive a professional service from Emma Slabbert in Lettings at the Altrincham Branch. Nothing is ever too much trouble and she is certainly an asset to the company.","createTime":"2025-12-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e61cb06-6f5a-5441-b035-ab90f87b5245","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great guy, communication is top draw, and is a pleasure to work alongside with. One of the best estate agents I’ve ever worked with and I would highly recommend him to anyone who needs his services.","createTime":"2025-12-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b810ca9e-351f-5507-8e9e-f6ae97d9cd8d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had an excellent experience throughout the entire process, largely thanks to the exceptional support from Janvi Patel. She was professional, knowledgeable, and incredibly responsive at every stage. All messages and emails were answered promptly, which made everything feel efficient and well managed. I’d also like to acknowledge Peter Groves, whose assistance helped ensure the process ran smoothly from start to finish. Together, their support made what could have been a stressful experience feel seamless and reassuring. Highly recommended.","createTime":"2025-12-29T00:00:00.000Z","locationID":"STY"}},{"id":"95f5cc02-3926-51e5-a417-6356ec1d37e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had an excellent experience throughout the entire process, largely thanks to the exceptional support from Janvi Patel. She was professional, knowledgeable, and incredibly responsive at every stage. All messages and emails were answered promptly, which made everything feel efficient and well managed. I’d also like to acknowledge Peter Groves, whose assistance helped ensure the process ran smoothly from start to finish. Together, their support made what could have been a stressful experience feel seamless and reassuring. Highly recommended.","createTime":"2025-12-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bde01646-7afd-59f2-ac2b-5bdb27f89dd0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-12-26T00:00:00.000Z","locationID":"HAL"}},{"id":"bc992082-63af-55bc-a5bf-7aadc3f08c0b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-12-26T00:00:00.000Z","locationID":"STY"}},{"id":"8f26fa84-c48d-57f4-a864-fedb12f4b986","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma Slabbert has been a great help during my tenancy.","createTime":"2025-12-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6817b04c-2362-5bde-ac58-ee7a61e6fc16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The portal to report issues/concerns is an excellent tool and must be frequently reviewed as we always receive a swift and positive response from Jeovely. The latest issue was dealt with very quickly on the first visit of the contractor and before the traditional shutdown of the trades on the Friday before Christmas","createTime":"2025-12-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ae884a0-cf55-5b09-a664-8a24ab8b1309","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Huge thanks to Korell, Jess, and Courtney for helping me with my rental application, they were all incredibly helpful, especially since I was on a very tight deadline. Special thanks to Courtney for staying late on the last day before Christmas to help me get my application accepted!","createTime":"2025-12-23T00:00:00.000Z","locationID":"THF"}},{"id":"00a5689f-41ef-5f52-89db-daaf451141c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Luke Ritter has been great! Helped us when he could and went out of his way to try to sort out issues Cheers Luke","createTime":"2025-12-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"688418b1-8087-5994-b273-6ca54a83b1ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m an older landlord and not so tech savvy , but had wonderful service from Jeovely. I had difficulties with submitting info for the AML. However Jeovely invited me to the office and offered her help. Together with Jeovely’s help and a good cup of tea everything got sorted. Absolute pleasure in dealing with her.","createTime":"2025-12-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1c319903-8364-58c7-a592-02517ed5f3b5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing team! I can’t thank Satine and Faye enough. The whole process from start to Finnish has been handled so smoothly. Really fast and clear Communication. Definitely the kindest and best Service we’ve had with an estate agent. Highly recommend. Wouldn’t want to use anyone else","createTime":"2025-12-23T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"caee7665-2384-5195-b22c-88b67e9759ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe Jewell at the Fallowfield branch was super helpful, responsive & attentive during my time dealing with Thornley Groves & especially during the whole end of tenancy process! Thanks Chloe. 👍","createTime":"2025-12-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9827bbae-b65b-58ef-b955-8f1bb2628a7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jackie in Chester Sales was exceptional and held the sale together so well - not sure we would have got to exchange & completion without her. Thanks again Jackie!","createTime":"2025-12-20T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"6777ef9d-e6b3-5d84-b1c2-020cddc71d22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I feel obliged to write a review about Lucy from Thornley Grove estate agents, We were buying a house and she represented the buyer and all I can say is that she was fantastic. Very easy to deal with, she went out of her way to help us and she went above and beyond in everyway. We wised she was our estate agent, our next move I will be contacting her to help us sell our house. We honestly had move help and support from Lucy than our own estate agent. She is amazing at her job.","createTime":"2025-12-19T00:00:00.000Z","locationID":"ALM"}},{"id":"d3ea5553-ca3f-53c2-993e-1d97e6c15514","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had an amazing house viewing at 65 Quariangle with Gabriel. From start to finish, the experience was smooth, professional, and very welcoming. Gabriel was extremely knowledgeable about the property, patient with all my questions, and took the time to explain everything clearly without rushing the viewing. He created a comfortable and friendly atmosphere, which made it easy to properly take in the space and imagine living there. His professionalism and attention to detail really stood out, and it made the viewing experience genuinely enjoyable. Overall, it was a great experience, and I highly recommend Gabriel to anyone looking for a thorough and stress-free property viewing.","createTime":"2025-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"510a3739-d7a7-5034-9cdc-f9c5e08e6173","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was mesmerised by the speed and no fuss approach that I received from Ms Amina Mirza.","createTime":"2025-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"71d66c10-972b-5bde-af2d-ce75a63abc30","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great Service from Kaja Iskra and very polite and kind","createTime":"2025-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"75a1873a-b4be-58a8-a723-9da4614b34f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Herbert Chong @ Vimto Gardens helped me on managing my units in Manchester since 2023, prompt response and great services. Herbert is very helpful when my unit requires maintenance and other related issues. I am very happy with his services.","createTime":"2025-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5553bfff-48b9-5b7d-94ab-a2fc6aa933e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service from Thornley Groves, right from the valuation and placing on the market through to exchange and completion. They are a great team in the Chester office with particular thanks to Jackie who was instrumental in selling our property and seeing it through to the end. The help she gave us when trying to get an agreed completion date was invaluable and made our experience so rewarding. Thank you to everyone at Thornley Groves Chester for proving that decent service still exists.","createTime":"2025-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"87a3e418-7ee7-53b3-bab2-10cdde1ca7f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare (Carpenter) provided a marvellous service from the moment I put my house on the market through to completion. She had a strong sense of the market and so could advise me effectively on price, helped with advice on what should be done to present this unusual house in the best light, and was a mine of information about local tradespeople when there were jobs to be done. Nothing was too much trouble which I particularly appreciated as I live some distance from Swinton. I would have no hesitation in recommending Clare and her team when it comes to selling a property.","createTime":"2025-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cbb40c56-a63f-58ef-8726-2b4eb8a091fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Following the transition from a previous agency, we were very pleased to be able to continue our long-standing relationship with ​Daniel Garlick, and this has proven to be absolutely the right decision. It means a great deal to have a familiar and friendly voice overseeing the property someone who knows the history, understands our expectations, and genuinely cares about both landlord and tenant experience. He is highly dedicated, conscientious, and extremely personable, which makes communication easy and reassuring. Any issues that arise are dealt with quickly and efficiently, always with professionalism and care. His calm, proactive approach gives real confidence that matters are being handled properly. He leaves me feeling very happy and well supported as a landlord, and more importantly, ensures that the tenants are equally well looked after. Ican not recommend him Daniel highly enough.","createTime":"2025-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f00a5a1e-6777-52d5-93d9-56d6dd9ada11","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ali provides an exemplary standard of property management and consistently delivers a service of the highest calibre. With him efficient handling of all matters and clear guidance inspire complete confidence.","createTime":"2025-12-18T00:00:00.000Z","locationID":"THF"}},{"id":"66d79848-01e6-5d9e-bd0c-a0453c2b7769","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Julie was super helpful and proactive during the purchase of my first home, she helped to get it across the line","createTime":"2025-12-18T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"6764c576-61ad-5fde-a7d8-061969355c7a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Re: Daniel Garlick I cannot recommend Daniel Garlick highly enough. He is an outstanding housing agent who is consistently quick to respond to emails and queries, and always approaches his work with professionalism, clarity, and care. Daniel regularly goes above and beyond what is expected of his role, and nothing is ever too much trouble. I experienced a particularly challenging issue involving my flat and other tenants, and Daniel’s handling of the situation was exceptional. Due to his diligence, persistence, and clear advocacy, responsibility for the repairs was correctly resolved, with the other tenant covering the costs. His work alone made a significant difference to the outcome. I initially moved to this agency when my previous one was bought out, largely because of Daniel, and this experience has fully confirmed that it was the right decision. His support, reliability, and expertise have been invaluable throughout. I would highly recommend Daniel to anyone seeking a knowledgeable, proactive, and genuinely supportive housing agent. I truly cannot sing his praises highly enough","createTime":"2025-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0610e4a6-7e23-5ae9-975e-bfe9c85264a3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Callum is very helpful to negotiate with the vendor about the price. Even finally we cannot achieve the deal, we are appreciate for the hard working from Thornley Groves.","createTime":"2025-12-18T00:00:00.000Z","locationID":"ALM"}},{"id":"7de568c7-0808-584c-aaab-d9364ef3a7df","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Rental Property Exit Progress We recently moved out of a property managed by Chester thornleygroves.co.uk (was Matthews) , Kent helped me closure process very well. Thank You for your support","createTime":"2025-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1d3d02f5-a22f-53c5-aa2b-f8b0c36634aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with Thornley Groves for nearly 9 years now as a tenant and I've always found them responsive. If I report an issue with the property it gets handled quickly. Special mention to Amina Mirza who's helped with some bathroom issues recently and was very quick to respond and get it sorted. Thank you.","createTime":"2025-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4aa1f96-0a1a-55e2-9d96-a4e6012ae5db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Jeovely, doing very fast response on my house repair work.","createTime":"2025-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6ab17a1-6595-5e12-b220-ee3b0623121d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley groves has been a fantastic estate agents since I've rented a property from them they've done repairs really quickly and to a good standard Owain Lacey has been great at organising the repairs and keeping me updated on how things are going and has dealt with everything in a very professional manner he's a real credit to Thornley groves and goes above and beyond what is expected of him","createTime":"2025-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"10c09745-410a-54f1-915a-e7fb6ed897ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a welcoming experience with Korrell and he was really helpful with my enquiries :)","createTime":"2025-12-17T00:00:00.000Z","locationID":"THF"}},{"id":"c04c092a-4be4-5821-9539-a03a5f356d66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"David Barsi at Thornley has bewn incredibly proactive with his support, thank you and lond may you continue your services it is appreciated . Shirish Patel, London","createTime":"2025-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa517934-9256-5e87-9b02-5abb0add2540","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Only one year in and can honestly say, Thornley Groves have been brilliant. From initial signing of our tenency to all building repairs being very quickly dealt with. A special thanks to Kaja, who has been fantastic while we have been in our property. Every question and request answered super quick, with great communication and accuracy. Kaja recently organised our new yearly renewal, and I must say, we are both over the moon with how its all been dealt with, ensuring we have all the information we need. Hopefully we'll be with these guys a long time. Thank you Kaja. Lance & Carrie.","createTime":"2025-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a96a236-07ae-592a-8075-33fa2d7bfe7e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you, Kelly, for a very informative visit to the property we were interested in!","createTime":"2025-12-17T00:00:00.000Z","locationID":"SWN"}},{"id":"42916461-b0ac-5891-863e-f46636599c75","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from the initial appraisal through to completion from Clare, Daniel and Ellie at the Monton office They had buyers lined up to view and I accepted an offer within 1 week with a completion in less than 10 weeks. They kept me up to date and informed at all times. Highly recommended.","createTime":"2025-12-17T00:00:00.000Z","locationID":"SWN"}},{"id":"75ef3f65-f4e5-53e1-ad4f-9c70b8fdb0b5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-12-16T00:00:00.000Z","locationID":"THF"}},{"id":"83718a0f-440e-5698-931e-f79efbc894ec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my partner recently purchased a property. Massive thanks to Colette who was always super helpful and kept us in the loop.","createTime":"2025-12-16T00:00:00.000Z","locationID":"ALM"}},{"id":"e8b73bdc-4437-5754-92f3-d9b7e1cf528b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've had a great experience dealing with Chloe, she has handled my tenancy greatly throughout.","createTime":"2025-12-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"58bd6c0b-4aea-5528-a89f-2a2a03c093f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel Garlick of Thornley Groves is an exceptional property manager who consistently goes above and beyond. His communication is clear, prompt, and professional, making every step of the process smooth and stress-free. Daniel is highly knowledgeable, proactive, and genuinely cares about both the property and the people involved. Any issues are handled quickly and efficiently, and he always follows through on what he promises. His attention to detail, reliability, and respectful approach set him apart from others in the industry. It’s rare to find someone so dependable and easy to work with. I would highly recommend Daniel Garlick to anyone looking for a trustworthy, capable, and outstanding property manager.","createTime":"2025-12-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef79caf2-85b8-5a81-8c3a-d0340efe1828","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from the initial appraisal through to completion from Clare, Daniel and Ellie at the Monton office They had buyers lined up to view and I accepted an offer within 1 week with a completion in less than 10 weeks. They kept me up to date and informed at all times. Highly recommended.","createTime":"2025-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f5386edc-bac3-59e4-9f03-375bca337c0f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Met Ellie Milnthorp at the property, very welcoming , lovely girl, very chatty and knowledgeable.","createTime":"2025-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c25d42d-7b9f-5ea6-99da-137ae001343f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Outstanding assistance from Korell Llaudes, was really helpful in explaining the process, walking us through the home, was punctual and polite and made us feel really comfortable. Absolutely great customer service.","createTime":"2025-12-12T00:00:00.000Z","locationID":"STY"}},{"id":"11b5c96a-f905-57fe-83c5-35e437518170","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely experience visiting a house showing with Ellie yesterday . She was very welcoming honest and open .","createTime":"2025-12-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3f938460-6605-5eb0-8b44-2cbdd1bc6f0b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-12-12T00:00:00.000Z","locationID":"SWN"}},{"id":"30cf785d-e108-5fec-9320-cd0478d35342","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a really good viewing today in fallowfield for a student property. Korell the estate agent was very helpful and friendly. He answered all questions we asked and was overall a great experience.","createTime":"2025-12-12T00:00:00.000Z","locationID":"THF"}},{"id":"c7ff5753-7ef0-526b-bf8f-6289f4c81153","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom and his team at Thornley Groves were fantastic from start to finish. Great communication, professional throughout, and genuinely helpful at every step. Their knowledge of the market and their commitment to service truly set them apart. They made the whole process smooth and stress-free. Highly recommend them to anybody looking for a property sale.","createTime":"2025-12-12T00:00:00.000Z","locationID":"TGL"}},{"id":"b9bcdce3-b6b5-582b-8585-a82e4f6082dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had an excellent experience while we were searching for a new home in Manchester during a brief visit. Our main contact was Ella Thompson and we viewed many properties with her. She was friendly, patient and supportive, always willing to answer questions and schedule viewings in a convenient order. Communicating with her was really easy and clear, whether via email, text, phone or in person. I really appreciate Ella for the time she spent with us and making the process as stress-free as possible. Would highly recommend.","createTime":"2025-12-12T00:00:00.000Z","locationID":"STY"}},{"id":"4d2b722f-4a41-5bc9-842d-18093f5ea9e0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare, Ellie, and Dan were absolutely fantastic help in getting my property sale over the line. They were responsive and pro-active in keeping everything moving. When faced with an unexpected setback (a water leak leading to ceiling collapse), they were incredibly helpful, offering advice and support along the way. Would use again in a heartbeat.","createTime":"2025-12-12T00:00:00.000Z","locationID":"SWN"}},{"id":"6c7f617f-1034-5e3d-885e-92e46cbfdf78","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My partner and I would like to say a huge thank you to Claire Hayes, Assistant Sales Manager at the Thornley Groves Hale branch. We’ve had a more challenging property purchase, as the owners of the property live abroad, which made receiving answers to queries and resolving maintenance issues (that needed addressing before completion) more difficult. Throughout the entire process, Claire has been consistently supportive, responsive, and proactive. She has been on hand across all communication channels—chasing updates, coordinating with all parties, and helping us overcome every obstacle that arose. We would recommend Claire in a heartbeat to friends and family, not only because she went above and beyond at every stage, but also because she offered such a bespoke, personal level of service—something that’s increasingly rare to find these days. Many thanks, Claire! R & J 😊","createTime":"2025-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"26187d2a-1a3b-5a81-999a-ecf4acd0dc6c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A huge thank you to Ali for his help and quick responses sorting out council tax issues and payment disputes. Very friendly and reassuring individual.","createTime":"2025-12-11T00:00:00.000Z","locationID":"THF"}},{"id":"24c3b678-60bd-5816-aa92-dac18ee64491","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing with Ellie Milnthorp who was very informative and really sound when asking questions about the property as well as other questions about the area in question etc.","createTime":"2025-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f543068-7e80-5bc4-a893-cad0062c63fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was great and I would thank Mr James Guy","createTime":"2025-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9397e481-4ac2-5751-b46a-a5753befcafe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have consistently found tenants for me. As a landlord, I’ve really enjoyed working alongside their bubbly staff and their knowledge and internal parts of the organisation held / developed the right relationship and faith from the start. Katie was really helpful in reassuring me and the tenant at various times of need. The team are ready to support the main part of the process - looking after the tenancy and keeping it a smooth relationship wherever possible across the board.","createTime":"2025-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"efc70388-873e-5ebb-a4c3-2538948efd8c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Luke has been a fantastic property manager. He is very responsive and has been a huge help in getting various issues sorted in our current flat. He has played a big part in making our experience at Thornley Groves a positive one!","createTime":"2025-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2114ebb5-420b-53d1-89e8-7cd48cd2b6c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm writing a review of Emma's timeliness in responding to emails today and also confirming when she had receiving my info. If we can continue like this we'll get everything done quickly and effectively.","createTime":"2025-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2841f2cd-bc51-5db4-8329-bb336911b6db","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have been with the company many years as a landlord, and only just realised how short of the mark they have been with their young and unexperienced property managers. That is until they gave me Daniel Garlick, for whom i have nothing but praise, he has been in the industry for years, understands it well. Is prompt with landlord queries. Even though he not been my property manager long, I have full confidence in him, and hope to retain him in the future. If I had had him or someone like him as my property manager from the beginning , this would have been a 5 star review.","createTime":"2025-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f18a7f47-9907-543e-a252-01da68c73954","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had Korell Llaudes, who created a very friendly and conversational atmosphere, told us everything we needed to know, no complaints.","createTime":"2025-12-10T00:00:00.000Z","locationID":"THF"}},{"id":"0ffbc08d-ebb2-5ca0-93f2-9fe5b5ef4d05","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very pleasant experience with the purchase of my apartment. Staff was friendly, helpful and highly skilled.","createTime":"2025-12-10T00:00:00.000Z","locationID":"TGL"}},{"id":"67da33fd-5931-52bd-9a98-0b2e1f0cf61a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great communication , fast replies, James Guy ensured we knew everything from bills details to move in dates , super informative would recommend for sure :)","createTime":"2025-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1814dd8-a762-5066-a75c-2d95f64677ad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Joshua House gave me a fantastic show round of a student property today. 5 star quality very informative and was able to answer any questions I had in a friendly way. Would definitely want to use thornley grove services again as he was a friendly and informed worker.","createTime":"2025-12-10T00:00:00.000Z","locationID":"THF"}},{"id":"9c796eb0-bbc9-5e35-8293-31bc597f88d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes gave me and some friends a tour around a house in Manchester, he was friendly and knowledgeable.","createTime":"2025-12-09T00:00:00.000Z","locationID":"THF"}},{"id":"6cc79b17-3103-5430-b140-ac5f0a59eeaa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All the staff are so lovely and especially Karen during our viewing. She explained everything clearly, answered our questions and made the whole thing feel really easy and exciting. Really grateful for her help!","createTime":"2025-12-09T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"e7adbd98-19c3-517c-b77e-844e81f77f0b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had the pleasure of meeting the lovely Korell this morning. He was an absolute gem. Helped us with all of our questions and did it with a smile.","createTime":"2025-12-09T00:00:00.000Z","locationID":"THF"}},{"id":"a5aee21e-9699-5f36-82fc-e88cd980be4f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Viewings have been prompt and Korell has been really nice and supportive throughout","createTime":"2025-12-09T00:00:00.000Z","locationID":"THF"}},{"id":"5e71a5a3-e015-5656-9c29-652e7f99ae1f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael Richardson has been my contact with you for several years now. I am thrilled by the level of support Michael Richardson has offered me. He is always prompt with his replies and has such a positive attitude.. Thank you Michael Jane","createTime":"2025-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ab2a74da-013d-524e-805d-3e951fea8239","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jackie Hughes provided outstanding service to my wife and I. Our sale had quite a few challenges. Jackie, however, proactively managed the sale though to completion on our behalf, and kept us fully up to speed with ongoing progress throughout (including reporting back on stakeholders discussions). Absolutely delighted that Jackie (and the wider Thornley Groves team) were on our side, and helped us throughout the whole sales process - highly recommended !","createTime":"2025-12-09T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"b9bb901c-ed91-532f-a557-4685224d4a5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daneil Garlic and his team is doing fantastic service for us I would definitely recommend Thornley groves for the services they provide to landlords very friendly and professional staff","createTime":"2025-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7087b72-8780-515a-b147-8f452171edd9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was fantastic and really friendly.","createTime":"2025-12-09T00:00:00.000Z","locationID":"SWN"}},{"id":"56b00086-8c32-583c-b330-0b6ee45334fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebekah was great - punctual, friendly and knowledgeable! Even answering questions we didn’t know we had! Thank you!","createTime":"2025-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc94b8b0-e413-53ec-ba65-4ac7bcbf2c71","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Delightful team at the Monton office, Kelly McDermott was lovely to meet and helped me with everything I needed for my viewings! Amazing services, highly recommend","createTime":"2025-12-09T00:00:00.000Z","locationID":"SWN"}},{"id":"88fda5a3-91ac-5a16-8c7f-343f9a71299b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience viewing the property, viewing was smooth and professional thanks to the expertise of Korell Llaude and was incredibly personable","createTime":"2025-12-09T00:00:00.000Z","locationID":"THF"}},{"id":"3e4b1aab-33f9-5c0b-88e4-e1b1f1bfdc19","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Joshua who showed us around was really helpful and made the viewing experience super easy :) thank you!","createTime":"2025-12-09T00:00:00.000Z","locationID":"THF"}},{"id":"7a4bba84-3bdc-501b-ad28-0476fa384b9e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes has been very helpful, he was always quick to answer questions before the viewing and very accommodating at the property.","createTime":"2025-12-09T00:00:00.000Z","locationID":"THF"}},{"id":"a5d5b56d-ab80-5e21-93be-22ab42b9c683","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing with Ellie Milnthorp, very friendly and informative answering any questions about the property.","createTime":"2025-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"972dada9-9882-52de-bd8e-8beac6e558ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisie Eaton at thornley groves made renewing my tenancy easy and straightforward.. She was most helpful.","createTime":"2025-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9910ab34-fabb-5ac8-a5b3-c454a9651dc1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The way Korell Llaudes showed us the property was excellent. He gave us all the information we could possibly need about the house and arrived on schedule.","createTime":"2025-12-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bf92070f-d106-5856-8113-86e47ba0b797","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are finalising our 3rd year University property through Thornley Groves and more specifically through the extra helpful and responsive Korell Llaudes. He has been a great help in finding a property that’s right for us all! His responsiveness on both emails and phone calls have been next to none and has really made our experience with finding a property as easy and as convenient as possible!","createTime":"2025-12-08T00:00:00.000Z","locationID":"THF"}},{"id":"156b9b63-8054-53a3-89aa-cb96e3029086","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Delci at the Monton Branch has been absolutely brilliant managing my property. She is very knowledgeable and always available to answer any questions I may have. I would most definitely recommend!","createTime":"2025-12-08T00:00:00.000Z","locationID":"SWN"}},{"id":"f2c36873-fce9-5c09-a7d9-2dd2ec38cbfe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Janvi was very helpful and honest when I viewed my property (which I absolutely adore). She was clear about how and where to include information about my pet and special requests, and very communicative and responsive through WhatsApp. A true asset to Thornley Groves.","createTime":"2025-12-08T00:00:00.000Z","locationID":"STY"}},{"id":"47854580-416d-5499-8c73-1f6f445740e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell llaudes was very helpful","createTime":"2025-12-08T00:00:00.000Z","locationID":"THF"}},{"id":"6057abdb-77b6-5b95-a24f-24cb1dac8eab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Delci at the Monton Branch has been absolutely brilliant managing my property. She is very knowledgeable and always available to answer any questions I may have. I would most definitely recommend!","createTime":"2025-12-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c92420de-65af-5f8f-a6fd-2101ab85a50e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie Milnthorp, thank you for your assistance during our viewing. Friendly and professional service in the same time with all the information what you need before you make any important decisions.","createTime":"2025-12-06T00:00:00.000Z","locationID":"SWN"}},{"id":"21275a2e-a9fc-52ff-b2cd-27388521d769","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant experience yesterday with Ellie Milnthorp to view a property. She was informed, friendly and approachable. It was a pleasure meeting you! Thank you for your help and for answering my questions.","createTime":"2025-12-06T00:00:00.000Z","locationID":"SWN"}},{"id":"90f0e94c-2b38-5dd4-bdf6-ba0fc8b778b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Karen for your time today. It was really helpful for getting more information about the home in Ashton and it was a nice home viewing. Thank you again for the support.","createTime":"2025-12-05T00:00:00.000Z","locationID":"TGL"}},{"id":"bfc58754-d865-5bf8-9a00-d993aecd0e29","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing today with Korell Llaudes, from this agency, he was really helpful and answered all of our questions and gave us lots of information about the house.","createTime":"2025-12-05T00:00:00.000Z","locationID":"THF"}},{"id":"a359b873-bd78-5d58-b20a-7bd0f82cead6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korrell was amazing","createTime":"2025-12-05T00:00:00.000Z","locationID":"THF"}},{"id":"8c19969e-748b-506b-8426-79f988821959","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve been using Thornley Groves for many years for my properties. Daisie always responds promptly and resolves my problems","createTime":"2025-12-05T00:00:00.000Z","locationID":"SWN"}},{"id":"950d1c6e-fa51-5f42-b9d0-152484acfbb6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korrell showed us around and was very courteous","createTime":"2025-12-05T00:00:00.000Z","locationID":"THF"}},{"id":"c33fc991-572d-5b1c-ad37-93ec2b64d4e0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My sister and I recently sold our mothers property, having worked in and around property for most of my life I new on first meeting Carolyne from Thornley Groves that they would be getting the job, assuming that their terms were fair and my sister agreed, they were and she did. Your first choice.","createTime":"2025-12-05T00:00:00.000Z","locationID":"SAL"}},{"id":"1cc43be6-8c26-5c50-9c35-66c3cd1a68d7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are pleased to provide a reference for Kevin Russell from the Monton branch. Throughout the entire process — from our first viewing to finally receiving the contract several months later — Kevin remained consistently available, responsive and supportive. He replied to every email promptly, stayed polite and professional, and guided us through every step with clarity and patience. His communication was reliable, his attitude genuinely helpful, and his approach significantly improved the whole experience. We highly recommend Kevin for his professionalism and outstanding service.","createTime":"2025-12-04T00:00:00.000Z","locationID":"SWN"}},{"id":"6629e7b0-015a-501b-b6dc-53a80b0af0f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been Thornley Groves for decades as a landlord and have nothing but good things to say about the levels of service and attention given to me throughout my time with them. Friendly staff (including David from the Chapel Street office!) and always polite and courteous with me.","createTime":"2025-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ffbda55-6547-5675-a4de-3722deac6572","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was extremely helpful and friendly, he provided a great service","createTime":"2025-12-04T00:00:00.000Z","locationID":"THF"}},{"id":"e41f585f-bd93-5feb-a348-51b990d05d3b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was super friendly and helpful throughout the viewing! No complaints!","createTime":"2025-12-04T00:00:00.000Z","locationID":"THF"}},{"id":"2253b549-35fd-51e3-bb99-ebda08256e6a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amina Mirza has dealt with my recent tenancy renewal. She has been super efficient to ensure that my rent reached current market value. She responded quickly to my emails and was very professional. Thank you Amina!","createTime":"2025-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"44283777-df94-53fc-8052-5ca9f1119dea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are pleased to provide a reference for Kevin Russell from the Monton branch. Throughout the entire process — from our first viewing to finally receiving the contract several months later — Kevin remained consistently available, responsive and supportive. He replied to every email promptly, stayed polite and professional, and guided us through every step with clarity and patience. His communication was reliable, his attitude genuinely helpful, and his approach significantly improved the whole experience. We highly recommend Kevin for his professionalism and outstanding service.","createTime":"2025-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9a1721c5-57f3-5316-a5dc-2af8bde11854","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was super helpful in providing a tour and information about the property. Very friendly 👍","createTime":"2025-12-04T00:00:00.000Z","locationID":"THF"}},{"id":"9729fcf4-535a-5754-8514-276f04bbb234","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team were very helpful in facilitating communication between us and the landlord. Courtney was especially helpful in allowing us to secure the property very quickly. Thanks! :)","createTime":"2025-12-03T00:00:00.000Z","locationID":"THF"}},{"id":"f7e22bdb-4eea-5c52-a011-1565d51ae527","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had Korrell give us a tour around a house in Fallowfield and it was a very positive experience, he was very efficient and helped us with any queries and gave us a great chat to help us move forward with our first house.","createTime":"2025-12-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6cbe2f11-8b21-5e1c-b149-911a267fadce","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was showed round by Korell Llaudes he was happy to answer any questions and was very friendly","createTime":"2025-12-03T00:00:00.000Z","locationID":"THF"}},{"id":"947357d6-ea0a-5000-be51-5596d3b139b5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes showed us around and was very informative and friendly","createTime":"2025-12-03T00:00:00.000Z","locationID":"THF"}},{"id":"1adaef91-5f90-5e6a-b4ba-c2f007067d5a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We viewed a property with Korell Llaudes. It was a great experience, and he guided us through all of our concerns. He communicated well and responded quickly to our questions. We would highly recommend him","createTime":"2025-12-03T00:00:00.000Z","locationID":"THF"}},{"id":"fcef4a26-7708-5eee-bc38-42bb575bd957","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was incredibly helpful and well informed! Definitely good service","createTime":"2025-12-03T00:00:00.000Z","locationID":"THF"}},{"id":"74454ea5-ca55-5317-8530-398224e37617","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just want to put on here how helpful Katie Garner is and has been throughout my tenancy, she always resolves matters quickly and gets back in touch very promptly.","createTime":"2025-12-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"beb8b692-fa0f-5f66-a454-4a629ea1960a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ali from Thornley Groves Fallowfield office has been really helpful throughout our tenancy, THANK YOU for the prompt response to our queries.","createTime":"2025-12-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1b42aee-743c-5e0d-af8a-fffb7e5d7717","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great viewing and Korell was very informative","createTime":"2025-12-02T00:00:00.000Z","locationID":"THF"}},{"id":"0531acea-6a98-5bd3-b081-f3d4166435e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Janvi Patel was a very nice real estate agent at Thornley Groves. She really helped us finding an apartment within our budget.","createTime":"2025-12-02T00:00:00.000Z","locationID":"STY"}},{"id":"7da024f8-0958-5f59-a122-c637b4082446","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Olivia, who is my Property Manager at Thornley Groves, has been outstanding to deal with. Every issue I’ve raised has been handled quickly and efficiently, without me ever needing to chase. She keeps me fully updated from start to finish and always checks back in to make sure everything has been completed properly and that things are okay on my end. She’s friendly, easy to talk to, and never makes me feel rushed on the phone. She takes the time to explain things, listens, and genuinely cares about getting things sorted. Her communication is excellent, and she consistently goes above and beyond to make the whole process smooth. I’ve dealt with quite a few people in property management over time, and while most have been fine, Olivia really stands out. I genuinely appreciate the extra effort and care she puts into everything — it makes a big difference.","createTime":"2025-12-02T00:00:00.000Z","locationID":"SWN"}},{"id":"ea732065-6980-580e-9392-ec50b162bd32","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie Milnthorp was super nice and helpful showing us around the property. Everyone in the office was always super helpful any time I called with an enquiry. Process was smooth and timely, I would recommend Thornley Groves any time.","createTime":"2025-12-02T00:00:00.000Z","locationID":"SWN"}},{"id":"e5ba30de-2e39-54fd-8a3b-35b697392e6c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Korell Llaudes","createTime":"2025-12-02T00:00:00.000Z","locationID":"THF"}},{"id":"c0c62a13-6c98-53d3-9bb8-bfbe50872d3b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves sold our property in Chester for us. I found them very helpful and professional throughout the process. They arranged lots of viewings and after we accepted an offer, they kept us informed of developments throughout the process, doing their very best to ensure everything went smoothly. I would definitely use them again and would highly recommend them.","createTime":"2025-12-01T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"981d0a82-ec82-5029-95d5-2efff350c6dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly from the Monton branch showed us round a property and was very helpful and enthusiastic.","createTime":"2025-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dbf29c51-ec9b-5e4f-845e-9a722e3f5b3b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great communication! Lucy Clegg is very professional and helpful.","createTime":"2025-12-01T00:00:00.000Z","locationID":"SWN"}},{"id":"fd555e3c-7fcd-5b49-9108-e264d159b997","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’m really glad I chose TG. They’ve been incredibly helpful and professional throughout the entire sale process of my property. I would definitely recommend them!","createTime":"2025-12-01T00:00:00.000Z","locationID":"TGL"}},{"id":"9deca48c-01a3-5bc3-b757-bf0732afed06","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Perfect communication with Lucy Clegg - she is very professional and helpful.","createTime":"2025-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"66432ba9-27a8-5d10-852c-0c3309a7000e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"big thanks to Korell who was very helpful and knowledgeable about the property, making the house viewing run very smoothly and efficiently!","createTime":"2025-12-01T00:00:00.000Z","locationID":"THF"}},{"id":"94d16a04-a68e-510b-b989-cf0475512a90","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Daisie Eaton has been great with keeping on top of the management of my property, communication is always clear and I’m happy to recommend Daisie to others.","createTime":"2025-12-01T00:00:00.000Z","locationID":"SWN"}},{"id":"cc343018-997e-5446-89e3-a081e10cf07d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Stuart and Marshall for all their help selling our property. Their worked hard, and were friendly, responsive and very helpful along the way. Thank you!","createTime":"2025-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3495ba0d-82c0-5d04-8486-0e04b58e00a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant experience. Tom Lee from the Prestwich branch did more than my own solicitors!! Couldn’t have done it without him. Recommend recommend recommend !!!!","createTime":"2025-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ce90fd9d-9bac-5a7e-afef-05686cd622c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently had a viewing with Kelly on a property in Monton. It was incredibly refreshing to be greeted by an agent who was welcoming and incredibly knowledgeable about the property. Recent experiences with other estate agents have been light touch and usually not prepared with answers to key questions. Kelly walked us through the entire property had all the information we needed. If we were to view another property with Thornley Groves I would be assured of the quality and service after being shown around by Kelly, she’s a fabulous part of the team and couldn’t recommend more.","createTime":"2025-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"36ca44de-7d40-5cce-bbe1-1eabc924e6b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Herbert has been helpful and pleasant towards us as tenants.","createTime":"2025-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c283ec00-d8e6-5942-b080-6ccfacda5027","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently went to a viewing with Kelly McDermott. She was welcoming and friendly since arrived and was very helpful to answer questions about the property.","createTime":"2025-11-29T00:00:00.000Z","locationID":"SWN"}},{"id":"a32d5186-0a70-5ab0-a2e1-99f6d04e0e48","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Kelly McDermott, very friendly and informative answering any questions about the property. Have already booked another viewing with her.","createTime":"2025-11-29T00:00:00.000Z","locationID":"SWN"}},{"id":"f232f4bb-1146-5197-9492-035f5ac3ba9d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good customer service throughout and sold my property fairly quickly through modern auction sale. Dealt with most of the team at Thornley grove and all were really competent","createTime":"2025-11-29T00:00:00.000Z","locationID":"TGL"}},{"id":"3d258e19-9518-535e-8499-978096839dce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The agent was polite and professional and had a good structure when showing the property. Her name was Kelly McDermott","createTime":"2025-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d83cb60-78c9-587d-a57e-6438cbd37f36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jeovely was very professional in handling my request for help with an oven issue,contractor is now booked to deal with the issue,thankyou for all your help,you will be a real asset to the company","createTime":"2025-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b1ecafa1-89f3-5e72-ac33-b68d140dbb7a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been exceptionally pleased with Thornley Groves, largely thanks to our property manager, Herbert Chong. He is a brilliant communicator who resolves any issue with remarkable speed, giving us complete peace of mind while we are overseas. We have been so impressed that we are very much looking forward to thanking him in person during our upcoming trip to Manchester. Without a doubt, we would recommend Herbert to any landlord seeking a truly excellent manager.","createTime":"2025-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"816be9b0-6404-516a-84ad-ca33631121e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service from Kent, told all my friends and family to ask for him next time I’m moving! Made the whole process so easy and couldn’t recommend him more","createTime":"2025-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"712f2f7a-7d98-5837-9e03-c50ce246af6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Huge thanks to Kent was an absolute pleasure to deal with, made the whole experience easy from start to finish! Highly recommend!","createTime":"2025-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"602e4c0e-8395-5ade-af95-ee855c9be4f5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good afternoon. We had a viewing with Rebekah. Really good and professional agent. Easy and fast communication. She try to explain every our questions very clearly and understandable. Thanks.","createTime":"2025-11-28T00:00:00.000Z","locationID":"TGL"}},{"id":"b4030fa7-cfac-5ff1-9ae0-e75a443d5fb2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"One of the things that I believe make an estate agency stand out from all of the rest is being able to provide support with great advice, great communication when tenancy and maintenance issues arise. The ability to understand and allow me to get involved with any maintenance issues or challenges from time to time when I am free to assist. This agency does all these things. I would like to thank Soriebah in the management team for assisting me on recent issues, providing guidance and great communication to overcome these hurdles.","createTime":"2025-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c173249c-56a4-5d4b-a17f-6caa9a01fcea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with Thornley Groves thanks to Jeovely Maiotuka. She helped fix an urgent issue with my hob switch and a light switch, and I was really impressed with how quickly she dealt with everything. Jeovely responded instantly, kept me updated throughout, and made sure the problem was resolved without any delay. Her commitment and professionalism really stood out. Thank you, Jeovely, for staying on top of the issue and providing such excellent support!","createTime":"2025-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d37d3fcb-7f07-5c13-a69d-ccfdc5b46956","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Kelly for being extremely welcoming and friendly as always. Definitely recommend using Thornley Groves.","createTime":"2025-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e521631-c319-5b17-8d1b-1c6ae817d32c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been very impressed with the efficiency and support of David Barsi in renewing my contract. Thornley Groves is the best agency I have been with, including in the past as a landlord.","createTime":"2025-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0f4d1c99-2a71-568d-b870-f08fbbd2906a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael has provided excellent service throughout. He responds promptly to any concerns and always deals with issues efficiently and professionally. His helpful attitude and quick communication make all the difference.","createTime":"2025-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b7182eda-5775-5555-a392-48a719e4c9e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The agent was very polite and professional and had a good structure when showing the property. Agents name was Kelly McDermott","createTime":"2025-11-27T00:00:00.000Z","locationID":"SWN"}},{"id":"7beaf376-9602-54fb-ad3f-bd6f1a3a7789","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good and professional, always sort problems out when there is any and they are all easy to speak to! Great communication and help from Amina Mirza as well! :)","createTime":"2025-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e2bdc655-13a2-57a3-bfc7-1cf6a80dc6d2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kind and lovely agent Kelly McDermott awaited very patiently. She brought a bright vibe to a viewing even on a dark night. The steps were simple and she helped me with the viewing easily.","createTime":"2025-11-26T00:00:00.000Z","locationID":"SWN"}},{"id":"93f6888a-5dda-59cc-950f-04cc696c9753","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alice on the letting team was super efficient and extremely helpful during our changeover of tenants recently. Alice kept us updated and informed through the whole process and I can’t recommend her services enough.","createTime":"2025-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0d9dc28-767d-5c28-9979-fd5651140890","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was so lovely and professional, had answers to everything we asked, lovely house, thanks xx","createTime":"2025-11-25T00:00:00.000Z","locationID":"THF"}},{"id":"6843ddfb-edde-5284-b77c-89db1b2df66e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently had to inform my tenants of an urgent issue. Having emailed the property manager (Luke). I was pleased to receive a prompt confirmation that the tenants had been informed. Very impressed with the efficient and timely way the issue was handled.","createTime":"2025-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b8195bfc-6b96-5832-821b-ecd7fc25488b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"David has been really helpful so far. Very good with answering any questions I may have with excellent customer service to match.","createTime":"2025-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"239633a1-2364-59f5-b9bc-64baeb9f4c73","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing yesterday with James Guy, he was lovely and very helpful!","createTime":"2025-11-25T00:00:00.000Z","locationID":"THF"}},{"id":"066b54b1-c100-5871-a968-8d9177a54535","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good experience, thank you to Courtney who has been very helpful!","createTime":"2025-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e024c3b2-83f5-57ca-8b71-54595ca1d645","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We entrusted the rental of our central Manchester flat to Sam Smith and her team and they didn't disappoint. A thoroughly professional service from start to finish, prompt, efficient and well organised at every stage. We look forward to having the benefit of their fully managed service with every confidence.","createTime":"2025-11-25T00:00:00.000Z","locationID":"STY"}},{"id":"16b0b135-7105-5690-afd3-c7b3d21a7856","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Korell who showed us round a house today was very helpful and knowledgeable which made us keen on securing the property.","createTime":"2025-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"37f565e8-21f0-50fb-9381-cb37f26b8ffd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korrel took us around and was very helpful and informative. Much better than other estate agents we’ve spoken to.","createTime":"2025-11-25T00:00:00.000Z","locationID":"THF"}},{"id":"9af421a5-1bac-5ca0-aa24-5732f6e75dcf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have used Thornley Groves at Fallowfield for a number of years now and have been consistently well served by the team there - mostly by Jess and Nina. This is with with regard to letting of an apartment in Victoria Park. Any queries that we have are always responded to promptly and information provided with regards to queries raised by tenants is very useful. As a small landlord I can thoroughly the services of Thornley Groves, Fallowfield office.","createTime":"2025-11-25T00:00:00.000Z","locationID":"THF"}},{"id":"1a36bf25-1b50-595d-a445-a47513532742","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was amazing and well spoken. Answered all the questions truthfully.","createTime":"2025-11-25T00:00:00.000Z","locationID":"THF"}},{"id":"dfa8bade-7827-56ee-be30-ef443026f3f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thorney grove is a great company for managing my property for long time. The company has exprience people who managing my assests more effiently. They act quickly and maintain my assets in a professipnal way. Thanks for the staff who manage and mantain and follow all the transactions without delay. Also my special thanks to Lucke who makes my life easy.","createTime":"2025-11-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0cbff9d7-8fbd-50bd-b6e5-a58bfdb4738b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a viewing of a property on Friday 21st November with Karen Filson. She was very hospitable and friendly and offered lots of information on the property/area in question. I had a few queries which she was able to advise on and was very warm and engaging throughout the visit. Thank you, Karen!","createTime":"2025-11-24T00:00:00.000Z","locationID":"TGL"}},{"id":"0557ee71-9bf4-5d7a-bda0-50f89c303a8c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"All staff @thorney groves are approachable and replied my emails immidiately , they help me alot during my applications and i really appreciate it, felix is very helpful and kind. Only we really dont like is the Goodlord, if i need help i cant contact the staff even its office hours, still the robot will answer and cant help my questions and my problems. Goodlord is not friendly apps , its a nightmare and not really helpful. Hope this Goodlord will improved and in the future , renting a house is more easier to apply.","createTime":"2025-11-24T00:00:00.000Z","locationID":"ALM"}},{"id":"2ed4c4a9-4e59-51df-b1c3-ff64d5d08c98","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Owain, my property manager, was incredibly helpful with our contract renewal. As we are new to the UK and unfamiliar with the renewal procedures, we were quite worried, especially since my daughter's school is nearby. However, with Owain's guidance and support, everything was sorted out very quickly.","createTime":"2025-11-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e80372d1-8b3c-50fc-a8d1-fa27e1c0f038","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service and the most friendly agent Korell!!!","createTime":"2025-11-24T00:00:00.000Z","locationID":"THF"}},{"id":"e66bbbe7-9819-5c8a-8389-0dde0ba457a0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing viewing from James","createTime":"2025-11-24T00:00:00.000Z","locationID":"THF"}},{"id":"dccdbad6-b38a-5107-a07a-c48e74ffc7bd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves were excellent agents when renting a property from them, especially Lucy. They were prompt to reply to any questions we had and always resolved any issues we had with the property quickly and transparently. Would recommend.","createTime":"2025-11-23T00:00:00.000Z","locationID":"SWN"}},{"id":"adcf795a-f1f6-5ae8-8922-3963ac39a890","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had an excellent experience with Thornley Groves Estate & Letting Agents in Didsbury. The team was professional, responsive, and very supportive throughout the entire process. All our questions were answered promptly, and everything was handled smoothly and efficiently. We truly appreciated their friendly approach and the quality of their service. Highly recommended!","createTime":"2025-11-22T00:00:00.000Z","locationID":"TGD"}},{"id":"895b6c8d-fb1e-5130-a62e-f741a933d9da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience with Karen. She is calm and never makes you feel rushed. I appreciate Karen’s professionalism and reassuring approach which made the experience smooth and stress free.","createTime":"2025-11-22T00:00:00.000Z","locationID":"TGL"}},{"id":"cd982333-7fa6-5891-baa8-f95e84f1f014","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was really helpful in our process of trying to get a rental apartment!","createTime":"2025-11-22T00:00:00.000Z","locationID":"TGL"}},{"id":"47786d8a-22ed-5d49-91dd-c1ec5bec3e45","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently completed my tenancy process with Thornley Groves, and I couldn’t be happier with the service I received from Kevin, Amber, and Lucy were all incredibly helpful, professional, and attentive from start to finish. They kept me updated at every stage, answered all my questions promptly, and made what could have been a stressful process feel smooth and straightforward. it genuinely made a difference and helped everything run seamlessly. I’d highly recommend the team at Thornley Groves to anyone looking for a reliable and supportive letting experience.","createTime":"2025-11-21T00:00:00.000Z","locationID":"SWN"}},{"id":"9d4b41c6-1d2e-52bc-a976-9367b1abc63e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a lovely time looking around. Our real estate agent Korell was lovely and made the process easy and enjoyable.","createTime":"2025-11-21T00:00:00.000Z","locationID":"THF"}},{"id":"70430b76-83a7-5f88-a4bf-61ff4af3d511","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie from the Chester branch has been very helpful in explaining our renewal options to us. She was very informative and knowledgeable, and always kept us up to date on what was happening","createTime":"2025-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6562aeb-f21b-5122-b61f-52982bdebacf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I couldn't recommend it more! I wanted to take a moment to express how incredibly satisfied I am with the service provided by the Thornley Groves team. Your agency is, without a doubt, the best I have ever had the pleasure of dealing with. A special mention goes to Jeovely. Your competence and the ease with which I've been able to work with you are truly commendable. Your professionalism and dedication have made this entire process seamless and enjoyable. Thank you, Jeovely, and the entire Thornley Groves team, for your excellent service.","createTime":"2025-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4177c6da-5b78-57c4-91c0-ebf8ddb6ad61","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’m very happy with the services offered to me by Thornley Groves. I’m particularly grateful to have Lucy Clegg manage all my properties as it really helps with communication and coordination. She’s always quick to respond and I feel is very respectful of both the tenant and the owner.","createTime":"2025-11-21T00:00:00.000Z","locationID":"SWN"}},{"id":"30dad0f5-051a-5ace-8b12-c4221f8dbb2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good and helpful services. Kaja has been very helpful during my tenancy, responding quickly and making sure everything is in order. Highly recommended","createTime":"2025-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"80f03aaf-617e-58f1-9e28-2c4bf1a9339a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly, Daniel, Ellie and all the team at Thornley Groves have been amazing. From viewing potential homes to securing the one we have just moved into today, they have been so personable and efficient. Thanks so much for everything 😀","createTime":"2025-11-21T00:00:00.000Z","locationID":"SWN"}},{"id":"603b6ada-b57e-511b-ba87-5846c8836c3f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-11-20T00:00:00.000Z","locationID":"THF"}},{"id":"46c4d96b-3e93-5a61-a602-34137483b8c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ali Perry went above and beyond to help with my enquiry. She was fast and efficient with her response","createTime":"2025-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"093ee8d3-d5c5-50f5-acb3-e647e8e159e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I asked for a review of my tenancy agreement and it was resolved in a timely manner. Emma was efficient in sending the contract via email, the only thing I would say was the voicemail was left on as if she was still on holiday, but she had not switched it off on her return so I had to phone the normal office who was helpful.","createTime":"2025-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b399f99b-050c-5bac-9229-70a6aa9246ed","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Colette's house evaluation accurately reflected prices in my area and, after lots of viewings, the house was sold at the asking price within 5 months - brilliant result.","createTime":"2025-11-20T00:00:00.000Z","locationID":"ALM"}},{"id":"19ecd86a-2dc8-59c4-a95c-fb5bc0cacf87","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"James Guy was brilliant. very helpful in showing us around.","createTime":"2025-11-20T00:00:00.000Z","locationID":"THF"}},{"id":"ba7e78be-5f1b-5d18-b18f-692f76476ec1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Huge thanks to Korell, he was really quick to help secure us the property that we really wanted, and he was very clear and concise which helped simplify the process for us.","createTime":"2025-11-20T00:00:00.000Z","locationID":"THF"}},{"id":"1fb8955e-8974-5921-b788-bd90f8e865c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Korell Llaudes was excellent. Phoned in advance of viewing to check all is okay. Was very helpful and friendly during the viewing, and sent the application form swiftly after.","createTime":"2025-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a6fbcd74-31d7-5fa5-b772-639cdaf267c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my friends were looking for a student home, our agent, Korell, was super friendly and was happy to answer any questions we had about the home, he made our experience great! Thank you to Korell and the company, would recommend","createTime":"2025-11-19T00:00:00.000Z","locationID":"THF"}},{"id":"7d0daf2d-fe20-5f38-b4b3-0db69f1bf8e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell llaudes showed us around a very nice property was very informed and interactive and made us feel welcome while showing us around thank you","createTime":"2025-11-19T00:00:00.000Z","locationID":"THF"}},{"id":"227e8fac-b880-5c4d-928d-4cad7c6adacf","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Answered all the questions we had, was lovely. Had James Guy","createTime":"2025-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc24180a-ee3d-5593-8f48-79a743b71189","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"In the three years I had been renting with Thornley Groves, the agency has overall being easy to contact and quick to respond and to solve any issues I have had. During the end of the tenancy, Kaja has been very helpful making the process very smooth.","createTime":"2025-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"50c730ca-462e-5e82-930f-02a9f987bc9f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves team made our move into our new rented home feel smooth from start to finish. Kevin, Lucy and Amber were all friendly, organised and quick to help whenever we needed anything. They kept us updated at every stage, explained things clearly and made the whole process feel far less stressful than we expected. From the first viewing to the moment we collected the keys, everything was handled with care and attention. We felt looked after throughout, and it was clear they all wanted the move to go well for us. We’re really grateful for their work and wouldn’t hesitate to recommend them. Thank you so much!","createTime":"2025-11-18T00:00:00.000Z","locationID":"SWN"}},{"id":"e2ebeac4-11d2-5cdd-93df-cde2ab88ef22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was great on the viewing, very pleasant and unhurried. Looking forward to meet her again","createTime":"2025-11-18T00:00:00.000Z","locationID":"SWN"}},{"id":"712ddfba-e222-50ae-bcc9-ec6629d5581b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes was excellent. Phoned in advance of viewing to check all is okay. Was very helpful and friendly during the viewing, and sent the application form swiftly after.","createTime":"2025-11-18T00:00:00.000Z","locationID":"THF"}},{"id":"15aff54f-5e37-56a5-ab25-c3671a1626db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience here and stressfree","createTime":"2025-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7851d137-3da9-508b-89d5-189054351f85","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amber, Kevin and Lucy are highly professional and supportive. This team at Thornley Groves is highly recommended!","createTime":"2025-11-18T00:00:00.000Z","locationID":"SWN"}},{"id":"4d26b130-92ff-5321-8b92-9f0b94c7f2ba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was great on the viewing, very pleasant and unhurried. Looking forward to meet her again","createTime":"2025-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"59a874e8-6571-5781-b554-6a98c96a5f6a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Honestly, the estate agent (Korell) was so lovely and his manner and how much he knew about the property. Proper put us at ease being 3 girls wanting to rent a property!! Thank you!!!","createTime":"2025-11-18T00:00:00.000Z","locationID":"THF"}},{"id":"19ddf4e2-460e-596b-b6ec-432208de4862","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves are the best estate agents I have ever met. This is my second tenancy experience and at the beginning I was a bit confused, but as things progressed, I realised how kind and supportive they are to their customers. Their service was always on time, and what impressed me most was that they guided me through every step of the process. I especially appreciated the helpful checklist they sent to make sure I had notified all the necessary parties about my change of address. The staff were incredibly patient and responded to my many emails without hesitation. I would highly recommend Thornley Groves to anyone.","createTime":"2025-11-18T00:00:00.000Z","locationID":"SWN"}},{"id":"c3a26573-f7ef-56fd-8d5c-07984178802b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes was brilliant, really nice and answered all our our questions. Thank you!","createTime":"2025-11-18T00:00:00.000Z","locationID":"THF"}},{"id":"d0473f56-32a9-5bab-8d86-ed1e679fb26a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"After the previous tenants moved out the property was in a dreadful state and needed much work doing to make it good again. At times I did think we were not going to get it complete for the next tenants but Mia Hanlon managed to pull out all the stops and get everything done just in time.","createTime":"2025-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"790b8e7f-63cd-5eb2-978a-55d5cb5f89bd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Another great viewing and presentation by Kelly.","createTime":"2025-11-17T00:00:00.000Z","locationID":"SWN"}},{"id":"1d0c630a-4698-577e-9002-17cbc12ef126","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sam is very helpful. He responds really quickly on the works and help me sort the property issue very quickly!","createTime":"2025-11-16T00:00:00.000Z","locationID":"STY"}},{"id":"38b83250-f00a-5458-8391-49d1f874c783","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was lovely and knowledgeable about the house and area. Thank you Kelly","createTime":"2025-11-15T00:00:00.000Z","locationID":"SWN"}},{"id":"cd5a59c9-7226-5b44-8447-8cc3b3423d19","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell was a fabulous estate agent and really helpful showing us the property!","createTime":"2025-11-15T00:00:00.000Z","locationID":"THF"}},{"id":"14bff03d-6524-5fdb-8e05-1dd8d38ad57f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing with Kelly who was lovely and very knowledgeable about the area and the property. Thank you","createTime":"2025-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cae335a7-46ae-53ea-b273-f8e4a5c03a4f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Claire & her team at the Monton branch of Thornley Groves could not have been more helpful & supportive during the process of selling our flat, always willing to go the extra mile during a very stressful journey.","createTime":"2025-11-15T00:00:00.000Z","locationID":"SWN"}},{"id":"1bee8d04-f4df-5267-9a36-c20774e45caa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Was very friendly and answered all our questions. Gave a thorough tour and gave us a brief on how payment process works.","createTime":"2025-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d3ecca88-9279-5912-b6f5-c1d5cb858014","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jess Nunn and her team at Thornley Groves have been proactive and diligent in securing tenants for 26/27 already. Attention to detail to try and meet tenant’s objectives in a workable framework for landlord surpassed expectations. Superb 👌","createTime":"2025-11-14T00:00:00.000Z","locationID":"THF"}},{"id":"c2b6626a-ba7b-5cdc-8bae-818009d9ce72","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had an amazing experience with Callum, he was knowledgeable, communicated clearly and efficiently with us regarding viewings. We couldn't recommend him highly enough!","createTime":"2025-11-14T00:00:00.000Z","locationID":"ALM"}},{"id":"860f3d0e-abac-5ca6-ab7a-b627e17dec3c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a landlord I can say - Karen is a super efficient and effective member of the team. In fact all three ladies are fantastic at their jobs. Louise, Faye and Karen deserve high praise for their commitment to ensuring the landlord gets good tenants and swift tenancy renewals.","createTime":"2025-11-14T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"37b076e6-bb1b-5c38-a618-4258e9d7a827","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been really impressed with the service from Thornley Groves.William is really helpful and professional and replies to my emails or phone calls promptly.","createTime":"2025-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad699f80-3b73-54fe-89c4-e6145dd0ea04","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Delci Barlow has provided exceptional property management for my letting property. Her professionalism, clear communication, and expert advice have made the entire process effortless. She handles every detail efficiently and ensures the property is always well cared for. I highly recommend Delci for reliable and knowledgeable property management support.","createTime":"2025-11-14T00:00:00.000Z","locationID":"SWN"}},{"id":"a1c415da-a02c-56c1-8c6c-97da16ef3b25","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very clear explanation, funny and nice.","createTime":"2025-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"00c7eb93-bdcb-55cb-9eda-e7a81242eea1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The house was lovely and very clean. We had a really positive experience during our viewing. Korell Llaudes showed us around. He was friendly, helpful, and made us feel comfortable. He answered all our questions clearly and gave us plenty of time to look around. Overall, he made the whole process smooth and enjoyable. Xx","createTime":"2025-11-14T00:00:00.000Z","locationID":"THF"}},{"id":"9d78953c-f08b-562e-be0a-caa83f969b32","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"She did a wonderful job showing is the house","createTime":"2025-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"df6ca12b-23dd-57fb-b9b2-f75ee355cd47","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jackie was amazing and super friendly. Really nice and walking us through well.","createTime":"2025-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c6e7c1d-6e18-5b21-859e-6e5c1870c4f9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a fantastic experience with Thornley Groves Estate & Letting Agents in Sale. From start to finish, the team was professional, efficient, and easy to communicate with.A special thank you to Alice, who went above and beyond to help me throughout the whole process. She was always friendly, knowledgeable, and quick to respond to any questions I had. Her support made everything run smoothly and stress-free. I couldn’t be happier with the service I received and would highly recommend Thornley Groves Sale—especially Alice—to anyone looking to buy, sell, or rent in the area.","createTime":"2025-11-13T00:00:00.000Z","locationID":"SAL"}},{"id":"9eea6ce7-895d-5566-8ea8-c05b49e069c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jackie was lovely! Nice show around, all questioned answered nicely","createTime":"2025-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c19c5cf4-a27b-5d91-95bc-5f1b4ab4a4d9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great viewing with Joshua House","createTime":"2025-11-13T00:00:00.000Z","locationID":"THF"}},{"id":"1d1342ef-6b1d-5d98-92b6-7ae1f5eba8b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve been with Thornley Groves for a few years now, and they’ve always been great to deal with. The service is consistent, professional, and efficient. Daisy Eaton, has been especially helpful, quick to respond and really proactive in sorting things out. It’s been a genuinely positive experience throughout these years.","createTime":"2025-11-13T00:00:00.000Z","locationID":"SWN"}},{"id":"f3094fcb-96d2-5d8a-b776-b85803ef1c2c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alice at the Sale Office provided thorough answers to my questions regarding my existing tenancy agreement with another agent.","createTime":"2025-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"695b3052-5abf-5c80-85df-52a1bce24ac0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been with Thornley Groves for a few years now, and they’ve always been great to deal with. The service is consistent, professional, and efficient. Daisy Eaton, has been especially helpful, quick to respond and really proactive in sorting things out. It’s been a genuinely positive experience throughout these years.","createTime":"2025-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4067b388-d427-5e52-8d7e-87727dbceda5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have a purchase going through with them and Carolyne from the office has been amazing throughout.","createTime":"2025-11-13T00:00:00.000Z","locationID":"SAL"}},{"id":"4f1c6e71-176f-510f-afb4-2c3f247cbb9b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finish extremely professional, helpful and guiding. This is my first purchase and the staff have helped me navigate it with ease. Having used 3 other agents during a whirlwind period of viewings, only Thornley Groves was memorable.","createTime":"2025-11-13T00:00:00.000Z","locationID":"SAL"}},{"id":"728577ad-a87a-5d9d-af30-06101978d2d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They are reliable and fast in taking on any complain. I absolutely recommend them. Thanks to Christopher walker for assisting in executing my renewal with ease","createTime":"2025-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"86dbdc6d-04d4-5ee6-a95f-77f29ed2c6c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I love the service they provide special hats iff to courtney Jones she handled my renewal like a pro!","createTime":"2025-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b6dd1fef-8fa6-5338-9926-29d9aa29ee57","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience with Thornley Groves. Chloe was so helpful and professional. Maintance of the property was done promptly.","createTime":"2025-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"59c2ab47-0dcc-5c4e-b7df-f8e9053cca77","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jackie was lovely and very informative!","createTime":"2025-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c1d9a76-f18e-5795-8fb9-92bfce48c068","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jackie was very helpful and friendly! Wonderful service!","createTime":"2025-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"39211555-1649-5994-b960-790d98d33f66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jackie was super helpful and and nice to talk to","createTime":"2025-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0eb1b29-0ced-5b79-a758-34d470189a61","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Have been with Thornley for over 14 years. This time the apartment was rented with just over 3weeks void period. Only issue we have is trying to speak to some is difficult it’s emails emails!","createTime":"2025-11-13T00:00:00.000Z","locationID":"STY"}},{"id":"c370baba-48f2-5bc3-8e82-563aff72a9e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Samuel Haynes manages my property account and I only have good things to say about him- he replies in a timely matter, and always puts the time and effort into anything I need as a landlord, or anything the property needs. He is also kind and polite!","createTime":"2025-11-12T00:00:00.000Z","locationID":"STY"}},{"id":"c03e7461-9c03-539f-9f90-06ac88a5a7f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank Karen. I had a really good chat with her about the property — she was friendly, helpful, and answered all my questions clearly. It was a pleasant experience speaking with her. The service was absolutely fabulous. Mrs Hanane","createTime":"2025-11-12T00:00:00.000Z","locationID":"TGL"}},{"id":"44b5789c-6df5-5bac-907d-1187bd49b09c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I generally have a good experience with Thornley Groves. But if there are any issues, I contact Katie Garner and she is really responsive to my queries / concerns. If she is unable to help, she always directs me to the appropriate person.","createTime":"2025-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b8a5a666-efb4-5045-b7c0-3753804527c6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing service from a great estate agency in Fallowfield, Manchester. The agency has helped me massively by managing my student HMO properties with care and expertise. They ensure that all compliance and maintenance is conducted in a timely manner and their communication is fantastic. Being a former student at the University of Manchester, great agencies like Thornley Groves are pivotal to providing students at the University with great accommodation, while they conduct their studies. Big thanks to Jess Nunn who has been my main point of contact in the agency and does a fantastic job overseeing all aspects, including arranging new tenancies, advising on new properties coming to the sales market, and providing valuable advice. Also a big thanks to Nina Namvar who has assisted me with HMO compliance, liaising with the council regarding license issues and overseeing the continued business terms of service in the agency. Overall highly recommend Thornley Groves in Fallowfield for all of your property needs. A+++","createTime":"2025-11-12T00:00:00.000Z","locationID":"THF"}},{"id":"2d351e27-bec1-5dbf-b571-771c5786b186","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Review was very thorough and Mr Guy was very clear and concise when overviewing details on the house and questions we had. Couldn’t have gone smoother and we were able to sort out our details in under a day.","createTime":"2025-11-12T00:00:00.000Z","locationID":"THF"}},{"id":"52b949c9-5cfe-5c9d-b7b0-793bbfea4708","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely Ellie from the Monton office was delightful. Informative, patient and pleasant.","createTime":"2025-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ed301db-bea7-5730-9df0-a8c8b97519a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Korell was super helpful during our viewing of one of the properties. He provided us with lots of information about the property and answered all of the questions we had. We also arrived slightly late to our viewing time slot but Korell was super patient with us. He made our experience.","createTime":"2025-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"04e1beba-64b2-52d6-8bff-b97728346be8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael Richardson and Joe Bremen have been brilliant when any quiries had Jay","createTime":"2025-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"efa31276-fb02-5291-919a-e23502e31d4a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The letting went quite smoothly","createTime":"2025-11-11T00:00:00.000Z","locationID":"STY"}},{"id":"28176d3d-6372-5735-b31d-678903163a90","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the absolute pleasure of working with Karen from Chester, and I cannot recommend her highly enough. From the very first interaction, Karen demonstrated exceptional professionalism, warmth, and efficiency. She guided me through every step of the process with clarity and reassurance, making what could have been a stressful experience remarkably smooth and enjoyable. Her attention to detail and genuine care for her clients truly set her apart. If you’re looking for an estate agent who goes above and beyond, Karen is undoubtedly the person to trust.","createTime":"2025-11-11T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"a8a583f0-c0e1-56fb-8362-6f903e2511a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with the service I got .’Especially Emma slabbert who I have been in contact has been very helpful and easy to get on I am continuing to use the service for future dealings with my property.","createTime":"2025-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"95bc8407-e98b-56b5-8d70-ae49a4a521db","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I’ve enjoyed slightly mixed experience with the agent mainly over slightly confusing statements and automated communications. When I have sought and clarification of issue resolution though the property manager Chloe Jewell has been very diligent and super helpful in sorting things out and very quick to respond with detailed answers. Dealing with her has been a pleasure.","createTime":"2025-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"71895b85-4904-5ce3-a3b9-7093a320a251","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Even though annual leave ( which everybody is entitled to) It was passed on and was sorted efficiently.","createTime":"2025-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c5edf053-480a-58da-94f9-88ad3cc5f35e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe Jewell assisted us from day one till the this day. All queries were fixed on time","createTime":"2025-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"592461aa-f292-5eda-a4a0-b8be9a1a65eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe has been very professional and made sure all queries are attended to timeously throghout our tenancy with Thornley Groves .","createTime":"2025-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"76ef2fa1-7f7d-5317-a47e-5721539893bb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with James Guy. He is a lovely, polite man. He answered all our questions well and advised myself perfectly.","createTime":"2025-11-08T00:00:00.000Z","locationID":"THF"}},{"id":"0dfedde9-8956-548d-9ec0-7544f1ab1e0c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley made our renting process effortless and stress-free. Professional, fast, and genuinely caring throughout. Huge thanks to Vicky - responsive, friendly, and brilliant at guiding us every step of the way. Highly recommend Thornley (and Vicky) to anyone looking for a smooth move.","createTime":"2025-11-07T00:00:00.000Z","locationID":"THF"}},{"id":"34d00d4d-93ca-55c8-8f40-97cf7d27baa7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m really happy with the service I’ve received from Thornley Groves regarding the recent repairs undertaken at the property. Thank you to Lucy Clegg who has kept me fully upto date with the repairs while I was on holiday. The communication from Lucy and the team has been great and I’m very pleased. Thank you","createTime":"2025-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b56515a-26f3-5b47-b98a-658d160b5838","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very efficient and kind people all around","createTime":"2025-11-07T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"b72e09bf-acae-5d24-b268-2f23cb183a90","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Best agency Good service","createTime":"2025-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"deabe0e4-207a-585c-a0e4-c7ed1d85b037","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely fantastic","createTime":"2025-11-07T00:00:00.000Z","locationID":"TGL"}},{"id":"0e5c032d-cf05-56c2-b31f-223fe84bc72e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was very kind and useful- very polite- would recommend :))","createTime":"2025-11-06T00:00:00.000Z","locationID":"THF"}},{"id":"901eb1e3-79c4-5e46-b48f-1fe7dd226c1f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was very friendly and helpful in showing me around an apartment in Roe Green.","createTime":"2025-11-06T00:00:00.000Z","locationID":"SWN"}},{"id":"e93f7db6-a9c7-5ca0-97d8-daf151d3d4f2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Korell Llaudes showed me around today for viewing. He was very friendly and approachable person. He explained everything in detail. Thanks Korell","createTime":"2025-11-06T00:00:00.000Z","locationID":"THF"}},{"id":"91fb143d-21f2-5338-bbd1-0c9cb80991f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with Thornley Grove - Monton. Kelly, who showed us one of the properties, was fantastic — friendly, professional, and very knowledgeable. She took the time to answer all our questions and made the whole viewing process really smooth and enjoyable. It’s refreshing to deal with someone so genuine and helpful. Highly recommend both Kelly and the team at Thornley Grove - Monton.","createTime":"2025-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fbd5efca-8e86-5f93-92f0-773a4ab7403f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience with Thornley Groves in Monton. Kelly was absolutely fantastic when showing me around the property — super friendly, funny, and made the whole viewing really enjoyable. She was knowledgeable about the place and answered all my questions with ease. It’s not often you come across someone who makes a property viewing this relaxed and fun! Thanks again, Kelly, for all your help — you’re a credit to the team.","createTime":"2025-11-06T00:00:00.000Z","locationID":"SWN"}},{"id":"3230f368-8e4f-5401-8211-839e3261b04e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Jacqueline Daly was lovely and helpful. Didn’t know much about the house though","createTime":"2025-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"53572a00-4c14-59d1-9dd1-7ce1b9ff9aee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Helpful letting agency. They assumed my tenancy half way through. They were very helpful when I needed to find a way to end my tenancy early.","createTime":"2025-11-06T00:00:00.000Z","locationID":"STY"}},{"id":"ebada973-eed9-5c47-8a7b-3b41361e89ab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently went on a viewing with Becky and Lucy from the Altrincham branch - very professional and courteous staff..","createTime":"2025-11-06T00:00:00.000Z","locationID":"ALM"}},{"id":"866bed9c-f24a-5146-a33d-2ef1f20e9360","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alice at the Sale branch is a credit to Thornley! She was kind enough to take ownership of my query, helped on a timely manner and pursued updates from other departments. Thanks again for your help Alice!","createTime":"2025-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4521bd4d-74d1-5ee4-90c2-c9fe9e4a67ec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had an amazing experience with the agency, Karen filson especially was very helpful from beginning to end and very thorough throughout the whole process.","createTime":"2025-11-05T00:00:00.000Z","locationID":"TGL"}},{"id":"d3fa6321-9dc7-5d52-899b-ada735e61080","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank Kelly for the viewing we had earlier today. They were extremely welcoming and were easy to talk to. I would definitely recommend using Thornley Groves.","createTime":"2025-11-05T00:00:00.000Z","locationID":"SWN"}},{"id":"4ab78484-6ad9-5c46-bcfa-6f84f9832af4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have been a Landlord with Thornley Groves for 19 years now and I am so happy with the communication that I have with Luke, he is by far the best Property Manager that I have worked with at the company. He answers my calls and queries without me having to chase and that's really important to me. Keep up the good work Luke!","createTime":"2025-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e129620f-b7d8-5016-849b-6b569dd107d3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Extremely helpful staff, with a special mention for Daisie and Khira, with great communication and advice on all aspects of being a landlord, dealing with the tenants etc. Very happy with the service.","createTime":"2025-11-05T00:00:00.000Z","locationID":"SWN"}},{"id":"473eab85-b555-5577-ae26-17df150b57d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have viewed a property with Ms Kelly McDermott today morning.She was punctual and well informed about the property that we viewed.Her friendly and approachable manner was really appreciated..","createTime":"2025-11-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a33d097-0566-5323-8e22-20f30b5e8d88","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Callum was exceptional from start to finish. He was friendly, knowledgeable and efficient from the get go. He always made himself available if I had any questions and he kept on top of the entire process. I would definitely recommend him. Thanks Callum!","createTime":"2025-11-04T00:00:00.000Z","locationID":"ALM"}},{"id":"e6dca2de-9c9f-5544-86dc-a7a6902b4eeb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I spoke to Alice at Thornley Groves and I was really impressed- she knows her stuff, was very friendly and helpful. Thoroughly recommend!","createTime":"2025-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6009046-3ab2-56cf-8c9e-7a1dfcffa7ff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great Service from James, Joshua and Korell. All them were exceptional and answered every question, can recommend to anyone.","createTime":"2025-11-03T00:00:00.000Z","locationID":"THF"}},{"id":"40a51c99-6c9d-5039-8f7a-b277509f38b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael, the property manager, was very helpful when we had issues with our bed. Communication was great and very timely — we are very happy with this experience!","createTime":"2025-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c658be09-4f78-58eb-a2b6-203728b9c3ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our property manager, Katie Twigg was really helpful in arranging the repairs needed on our home. The overall level of service provided was excellent.","createTime":"2025-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d288ab82-ab45-5746-94c5-39970605f787","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Christopher Walker; who was the property relations manager; dealing with my tenancy at time of renewal was honestly amazing, professional, and explained things in a manner that was easily understandable so you could understand what was happening and what you were signing. He went out his way to assist me, to make adjustments that could be made to help me out, he facilitated this and came up with the ideas; that I was not aware of, and he took a lot of stress away and because of him I am renewing my tenancy. Thanks","createTime":"2025-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd80027d-df07-54a6-ba2b-a3fc859089b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have spoken to Alice from the Sale branch and she was so helpful ! She made everything super easy to Understand what a great experience x","createTime":"2025-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4160a27-a5a2-59e4-87f7-165e3ed4f20d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Selling a house with Thornley Groves was made very easy from the beginning to the end by the staff. I was kept well informed and didn't have to do much at all along the journey. Would recommend.","createTime":"2025-11-03T00:00:00.000Z","locationID":"TGL"}},{"id":"a70aacaf-f2a8-50ed-a554-8d4e0c4f58ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This is the second time I have used Lucy and Kevin, each time they have made the whole process so easy and smooth! Kevin also really went above and beyond for some favours I needed help with. I couldn’t recommend them both enough and I will be continuing to use them in the future! 😊","createTime":"2025-11-01T00:00:00.000Z","locationID":"SWN"}},{"id":"9840b671-41e1-5b98-b814-c9692a75d7d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were looking for an extremely last minute flat. Ella from the Manchester branch was so helpful, she showed us around a beautiful flat which we loved and then she was so quick and responsive in sorting out the next steps so that we could move within the week. It was appreciated so much!","createTime":"2025-11-01T00:00:00.000Z","locationID":"STY"}},{"id":"99ca8c1f-daa1-5335-80d7-fe861d08e517","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"TG were really helpful through the entire process. Kevin and Lucy were very thorough and supportive. Would recommend.","createTime":"2025-11-01T00:00:00.000Z","locationID":"SWN"}},{"id":"ce43a25f-78b3-5a7c-bb65-4072c06a5d2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebekah is excellent Agent.., Patience,,helpful , friendly and reliable x","createTime":"2025-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a53e3300-38b1-5df8-94dd-d52098a49f14","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-10-30T00:00:00.000Z","locationID":"THF"}},{"id":"f54eeff6-ec2d-5b01-8083-9cb1d26ccc19","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing estate agents! As a landlord, plenty of great support - I have to single out Karen - she was fantastic at establishing the best deal and I felt she truly has my best interests at heart as a landlord. Great communication, positive attitude to problem solving and helped me to achieve market value for my property I let through Thornley Groves.","createTime":"2025-10-30T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"59ad2652-896a-5f30-89ca-4062fc15adc7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a very good experience with Thornley Groves, especially with Daniel Garlick, who was always professional, polite, and helpful throughout my tenancy. He communicated clearly, responded quickly to my questions, and made the whole process smooth, including the check-out and deposit release. I truly appreciate his support and attention to detail. I would definitely recommend Thornley Groves to anyone looking for a reliable and professional letting agency. Tatiana Araujo","createTime":"2025-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"10c4bf8b-2149-51d8-abce-d0991db92367","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were really lucky with our viewing from James Guy today. He was clear on what the house could offer and answered all the questions we had about the property, making it a really smooth and enjoyable viewing. Thanks again, James!","createTime":"2025-10-29T00:00:00.000Z","locationID":"THF"}},{"id":"e2bb1d17-3357-573c-a56a-ff975cb965d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team are very quick and helpful with resolving our maintenance issues. We had no hotwater this week due to a boiler issue, Chris was able to get a contractor out to the property and the issue was fixed by lunch time. We were very grateful. Katie is another member of the team that has helped us many times and has also been great.","createTime":"2025-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"08c9069d-d998-5b64-9c68-45b70e0cdc9a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Being in the business of property for few years now I can say that meeting a professional person like Kelly McDermott today was absolutely a pleasure, wonderful person to deal with, excellent experience during the viewing very well prepared and informative.","createTime":"2025-10-28T00:00:00.000Z","locationID":"SWN"}},{"id":"5621f62a-6d72-54ba-8949-b6032b7c35a7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was a very bubbly and lovely agent. She was ready to answer any questions. For the ones she did not have an answer for right away, she followed back once she obtained them. I enjoyed meeting her.","createTime":"2025-10-28T00:00:00.000Z","locationID":"SWN"}},{"id":"15a9f5fc-45cc-5700-96fd-3d2f8ed23bb0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie has been outstanding in her attention to any of my problems with understanding any of the process with the difficulties the last tenancy caused. She inspires confidence and her assurance that everything would be addressed quickly, came to fruition. Th Gr has fully managed the property for many years now and I have always received top quality service from any personal contact with any of the professionals at the company.","createTime":"2025-10-28T00:00:00.000Z","locationID":"STY"}},{"id":"904e9e06-57e5-508b-b085-cd7710624920","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My house viewing with Joshua House was splendid. He was extremely polite and professional and answered all my question amazingly. Thank you Joshua","createTime":"2025-10-28T00:00:00.000Z","locationID":"THF"}},{"id":"7119d304-369a-5d28-9a4d-6b10964c8be6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"“I had an excellent experience dealing with Ellie Milnthorp, who clearly understood my needs and provided superb follow-up, keeping me updated with all relevant information throughout. Kelly McDermott, who conducted the viewing, was well-prepared, informative, and very respectful of my time. Their clear communication and professional approach made the whole process smooth and enjoyable. An excellent and well-coordinated team at Thornley Groves at Monton","createTime":"2025-10-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1dc9dbf5-12a2-58b9-8a1a-389cfc0b7990","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Melissa and Alice were absolutely amazing! They helped me and my family find and get the home we loved. They were so helpful, patient, and supportive throughout the whole process. I 100% recommend them to anyone looking for a great rental experience!","createTime":"2025-10-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"49bcc108-0a25-51a9-a165-d93cd8584aff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really nice guy Korell. Good customer service. Also looked like a nice house","createTime":"2025-10-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"123ee741-9728-58ee-9e79-bbc7fb6e4ada","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Seamless throughout the process , really friendly competent staff.","createTime":"2025-10-27T00:00:00.000Z","locationID":"THF"}},{"id":"79cb0e97-ec54-57ac-a33d-efba06bd71c7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my husband had a very good in fact excellent experience of getting into our new home due to help guidance and professionalism of Miss Nina namdar. She was phenomenal and an excellent professional who is always ready to provide her support and help with a lovely and beautiful smile.","createTime":"2025-10-27T00:00:00.000Z","locationID":"THF"}},{"id":"587a4f11-2f51-5214-a839-5275146c4423","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with korell today, he showed us round the house brilliantly, pointing out all important amenities and selling points.","createTime":"2025-10-27T00:00:00.000Z","locationID":"THF"}},{"id":"8033e94b-b284-5f22-bc1e-cd7b912de729","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently rented an apartment in Manchester through Thornley Groves, and I had a great experience. The team was very helpful and professional throughout the whole process. I would especially like to thank Ella for her amazing support, she was always responsive, kind, and quick to assist with anything I needed. Highly recommended!","createTime":"2025-10-27T00:00:00.000Z","locationID":"STY"}},{"id":"9bc8aa79-20fd-5dc9-b6ca-afa63c1ce8d7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank Ella Thomps, who is a very friendly and helpful person. He listens to all your problems patiently and finds solutions.","createTime":"2025-10-25T23:00:00.000Z","locationID":"STY"}},{"id":"b3d07c03-0a0a-5e34-ae58-e688df20a637","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ella is the one who helped us find our flat. Great service and communication! 5 stars to Ella!","createTime":"2025-10-25T23:00:00.000Z","locationID":"STY"}},{"id":"946b1af3-8c03-577e-a21b-4e8a282f0f49","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Exceptional Support from Start to Finish I recently bought my new home through Thornley Groves, and the experience was exceptional from day one. Claire went above and beyond — she spent extra time arranging viewings to fit around our schedule and coordinated everything with the sellers, from agreeing on the price right through to completion. When Claire was off for a couple of days, Chris, the manager, stepped in and even worked beyond his usual hours to make sure everything stayed on track. Their dedication, professionalism, and genuine care made the whole process smooth and stress-free. I’m truly grateful for all their help and would highly recommend Thornley Groves to anyone","createTime":"2025-10-25T23:00:00.000Z","locationID":"HAL"}},{"id":"9d9faa25-dcd2-5ce7-87e1-162620b29902","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-10-24T23:00:00.000Z","locationID":"THF"}},{"id":"6ee4cdd6-c5f8-58a8-8a3f-d66b8e1cab13","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from start to finish. Natalie and her staff guided us through the whole process. We were delighted on how quick they got us a tenant.","createTime":"2025-10-23T23:00:00.000Z","locationID":"ALM"}},{"id":"0ea4f0b5-33f5-5820-bb6a-1a121a35a740","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Nina namvar is helped a lot she doing really great job she helped a lot it’s fantastic agency","createTime":"2025-10-23T23:00:00.000Z","locationID":"THF"}},{"id":"07381e40-ede0-582d-b2d4-824cae600976","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks a lot. They really made it possible from start to finish. Very professional. Silas","createTime":"2025-10-23T23:00:00.000Z","locationID":"SWN"}},{"id":"85334110-4782-5b24-a2c6-9f9e7659cf69","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Generally it’s been a positive experience. Sometimes when trying to get maintenance we’ve had to chase, however we do tend to get it within a week or two. The end of tenancy process wasn’t handled incredibly well owing to a change in our relationship manager. Very grateful to Herbert for his professionalism, although again occasionally difficult to reach which did make it more stressful than it needed to be.","createTime":"2025-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"42816036-15d0-555e-a50e-0a6d19fa5be4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermot was great she was friendly and professional.","createTime":"2025-10-22T23:00:00.000Z","locationID":"SWN"}},{"id":"1d402df5-5d61-58f3-8f21-a9736eb87b5b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I just want to say thank you to Joshua house he showed me two properties and was very polite and helped me a lot and told me everything I need to know he the best☺️","createTime":"2025-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef9337ab-d507-57a1-8cc3-e8479eb47dcd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Got a viewing time with Josh. Very helpful and explain well. Such a recommend agent!","createTime":"2025-10-22T23:00:00.000Z","locationID":"THF"}},{"id":"b011ef6c-dd0c-5a08-9c3f-2800efb7e720","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It’s always stressful finding accommodation. Karen gives a BS-free service. Prompt comms, no hard sell or false promises, and takes the sting out of multiple viewings.","createTime":"2025-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eedc8154-6093-5309-9061-68bcfed1b57f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big thank you to the staff at the Hale office with the recent sale of my property. The help and advice I received from Claire especially really help[ed when navigating the legalities of the transaction and produced a few laughs along the way. We got there in the end overcoming the obstacles as they arose.","createTime":"2025-10-22T23:00:00.000Z","locationID":"HAL"}},{"id":"c42839ca-bb8f-5942-9fe1-735684277856","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent experience speaking to Melissa at the Sale branch. So helpful and polite and knowledgeable about the local area. She gave reliable advice and a great advocate for TG who we have always thought of as the go to lettings agent in our area. Melissa also gave us great advice as a landlord when she was based at the Altrincham branch.","createTime":"2025-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8420f1c3-d58d-502b-9fe2-5c66ec7a3683","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rebekah was on time and professional through out the viewing. She answered all our questions. We will be using this service again. Thanks","createTime":"2025-10-21T23:00:00.000Z","locationID":"TGL"}},{"id":"a96c96ec-a0c8-5209-a2a5-89ece027408b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Courtney handles property renewals very efficiently, always keeping you up-to-date. I would highly recommend.","createTime":"2025-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"27a03b6e-0e5a-53bf-bb3e-774cbb747772","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very good experience with TG. All the employees I dealt with (from letting - particularly Zac and Daniel to management offices - particularly Soriebah and Rhianne) were always polite, respectful, helpful and efficient. Overall, I recommend TG.","createTime":"2025-10-20T23:00:00.000Z","locationID":"TGD"}},{"id":"269e2c19-8ec1-55b7-9dee-c301b427af41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My first renewal of tenancy agreement with TG went smoothly due to effective communication with Courtney Jones. I was provided with sufficient and clear information about options available and thus it was possible to move ahead without unnecessary hassle. Everything was done quickly, efficiently and timely.","createTime":"2025-10-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"93a6934d-afdf-597e-a379-a9be6c0eccdb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good and trusted agency. I am using this server for past 1+year.","createTime":"2025-10-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a7c39752-554a-5959-818b-42df80738e94","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We just had a viewing with Kelly McDermott and she was fantastic. She was extremely detailed and really easy to get on with. If you are looking for a viewing in the Monton area, I would recommend Kelly.","createTime":"2025-10-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f9c11b6-1e1b-59c3-90c1-352d4ce7e36f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I used Thornley Groves{ Altrincham} for the sale of my property they arranged a lot of viewings and the property was sold quickly , the communication and customer service was 1st class, Colette liaised with the solicitors, vendor and my onward estate agents and was always on hand for any questions. If you are looking to sell a property i would highly recommend Thornley Groves.","createTime":"2025-10-19T23:00:00.000Z","locationID":"ALM"}},{"id":"b6ae42c4-21e9-5cd6-9028-f777f53b8a1f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sarah and I can not thank Aaron and his team at Thornley Groves enough for assisting us with the sale of our apartment at the Shot Tower Close. We had a difficult chain which broke a couple of times but Aaron encouraged us to stick with it and we did complete achieving a great price for our property. We highly recommend this firm and we will continue to use the in the future. Thank you all X","createTime":"2025-10-18T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"b67229d0-2d7d-5c1e-8082-77c1a3eec2f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lovely Kelly from the Monton office who showed us ariund was very informative and patient. One or two things she wasn't sure of...told us and followed up.","createTime":"2025-10-17T23:00:00.000Z","locationID":"SWN"}},{"id":"37c0d2a4-4933-5493-8747-9b972038983b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"TG have been managing our property for a while now and have been very good at sorting out any issues. Soriebah is the property manager and been very helpful and supportive so far. I’ll recommend their services.","createTime":"2025-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"42d24a00-bba8-5abb-aed2-52705056af17","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently viewed a property with Kelly McDermott, and she was absolutely wonderful. From the moment my dad and I arrived, she was friendly and welcoming, which made the whole experience very comfortable. Kelly was also extremely well-informed about both the property and the surrounding area, and she answered all my questions with ease. Her professionalism and approachable manner really stood out. I’d happily recommend Kelly to anyone looking for a helpful and knowledgeable agent 😊","createTime":"2025-10-17T23:00:00.000Z","locationID":"SWN"}},{"id":"ceb06bb2-ae88-575c-ac05-ff1ab669a290","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly showed us around a property and was extremely friendly and helpful. She answered all of our questions and is an asset to the team.","createTime":"2025-10-17T23:00:00.000Z","locationID":"SWN"}},{"id":"659b9fed-023d-541f-998d-e13a31a9d17b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We primarily dealt with James for the purchase of our house and were really impressed with the service we received from him, from the first viewing up until completion. Communication was easy and I never felt anything was too much trouble. James went above and beyond to assist with some issues that were outside of his control and we were reassured that we were in a safe pair of hands to ensure the purchase completed. James was also very professional and polite, an absolute credit to Thornley Groves.","createTime":"2025-10-17T23:00:00.000Z","locationID":"ALM"}},{"id":"febbf2e4-cee4-5948-bdc4-7a64eb4e30b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient professional service, Owain Lacey very helpful","createTime":"2025-10-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ac0573c3-c9ff-546c-9cca-bf578e3f0d7b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience with Janvi! She was super helpful, patient, and quick throughout the whole letting process. She answered all my questions clearly and kept me updated at every step. Everything was done within a week really impressed with how efficient and friendly she was. Highly recommend her!","createTime":"2025-10-16T23:00:00.000Z","locationID":"STY"}},{"id":"0d2dade7-2377-55f8-802c-893b14d5f343","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting with Thornley Groves for over 25 years. They have also been attentive when I have an issue. Delci Barlow for the past few years has always made sure any problems were dealt with quickly and very efficiently. When Delci makes a house visit she friendly and always asks if every thing is find","createTime":"2025-10-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd3f8cc2-c3c0-5774-a687-cab40ec49e7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been renting with Thornley Groves for over 25 years. They have also been attentive when I have an issue. Delci Barlow for the past few years has always made sure any problems were dealt with quickly and very efficiently. When Delci makes a house visit she friendly and always asks if every thing is fine","createTime":"2025-10-16T23:00:00.000Z","locationID":"SWN"}},{"id":"e6e1a45d-0a0e-57e0-961d-e7497b0950f6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This review is specifically for Nina, who has been truly outstanding throughout my letting process. She’s been kind, patient, and incredibly proactive — always following up, responding quickly, and doing everything possible to help me secure my apartment even when I faced right-to-rent delays. Nina’s professionalism and genuine care made a stressful process so much smoother. I can’t thank her enough for her support — she’s a credit to her team!","createTime":"2025-10-16T23:00:00.000Z","locationID":"THF"}},{"id":"21aef580-7721-53bf-b595-210212bb15cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been really impressed with the service from Thornley Groves, especially from Herbert. He’s been responsive, professional, and proactive in managing my property, always keeping me informed and making sure everything runs smoothly. It’s been a genuinely positive experience — highly recommended.","createTime":"2025-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"873938fd-4dfc-5000-b226-000d8e77b120","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was very friendly and knowledgeable on our viewing today, she answered all our questions if she could and found out any answers she didn’t have to hand.","createTime":"2025-10-15T23:00:00.000Z","locationID":"SWN"}},{"id":"3b579e88-14af-5b9f-8539-5eba9a992dac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks goes to Delci Barlow, who has been extremely helpful and knowledgeable about the property and the area. Extremely professional and would highly recommend.","createTime":"2025-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9e10b09-7bed-5d84-b1d0-94f285f763b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was very friendly and knowledgeable on our property viewing today. Answered all the questions that we had and if she didn’t have the answer to hand then she followed up with the answers by email","createTime":"2025-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f6e5b09-f362-55fb-945d-327d938baf94","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am happy with Thornley Groves, especially with Michael Richardson. He is a trustworthy and friendly person, who helps me a lot in previous years.","createTime":"2025-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"19630623-e3d9-5d04-9606-ea1d93e4bf85","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was very professional and helpful with the property viewing.","createTime":"2025-10-15T23:00:00.000Z","locationID":"SWN"}},{"id":"c1fc623c-ea04-578b-99c9-accdf9c85b92","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly staff, responsive with communications and handled any maintenance/issues with the property quickly.","createTime":"2025-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc87049b-5b5b-5e81-af03-0aa4dd71f82f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My experience was excellent from start to finish. Colette Raftery was exceptionally helpful, replying to emails promptly and taking the time to explain each stage of the process when the other professionals I was dealing with (solicitors...) seemed to lack interest.","createTime":"2025-10-14T23:00:00.000Z","locationID":"ALM"}},{"id":"f0a1ad62-5462-5115-9591-4b291a2edded","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to thank Samuel Haynes for his tireless efforts . He is effective and capable. he responds quickly to communications in a professional and courteous manner, and provides a good service.","createTime":"2025-10-13T23:00:00.000Z","locationID":"STY"}},{"id":"fcba8516-2d18-5516-afea-e726efe5a6f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michelle has been my property manager for a number of months now and is far and away the best property manager I have had in my time using Thornley Groves (over 20 years). She cares about her job and wants to do the right thing. She recently managed the replacement/refurbishment of a bathroom at my property due to a large leak. Michelle met me at the property to talk through the problem and obtained quotes from 3 companies for the works. She kept me in the loop on progress and was keen to ensure the allocated company did a good job. Her communication is very good and she responds to my messages/calls in a timely manner. Thank you for your support.","createTime":"2025-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"848563cb-3bb3-56c2-8518-e9bfa86c3c35","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Needed a valuation done with mind to selling or renting a property I own. Got an appointment quick and received the valuation in an email in 48 hours containing relevant info which my accountant needed. I also liked the straight talking nature of the people I spoke to and the lack of pressure","createTime":"2025-10-13T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"42f71370-4d71-5351-9345-13f1758acdc3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie has been extremely helpful dealing with a complex problem at one of our properties. Was really proactive when dealing with the contractors quotes and kept me informed all the way through.","createTime":"2025-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6cb1328e-7b5a-5e2b-93dc-14a197f65f4d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My concerns are always dealt with promptly, efficiently and with courtesy by Kent Holmen. He is always prepared to help and go the extra mile.","createTime":"2025-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"13971071-f43f-5ffd-bbfe-8a1a0e833062","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves (TG) has acted as our Agent for the last several years. We have a good working relationship with them. Our dealings are mainly with the Relationship Manager, Lucy Clegg (LC) who we have found to be pleasant and friendly but also very professional. Full marks to LC and TG.","createTime":"2025-10-12T23:00:00.000Z","locationID":"SWN"}},{"id":"03def5f5-9498-53c3-b725-0a372c7a298b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Our 2 investment flats in Deansgate are let and managed by the team at Thornley Groves. Gabrielle and her colleague Jody in the Southern Gateway office always do a great job of progressing the tenants (this time found by Gabriel-Cristian) from offer through deposits, referencing, contracts, etc and actually into the flats. Personable yet very professional people to work with! Highly recommend!","createTime":"2025-10-12T23:00:00.000Z","locationID":"STY"}},{"id":"a0761834-d234-564d-8c13-1c439cb2068d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie was very friendly and answered all of my questions. Made me feel comfortable.","createTime":"2025-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"65bd6fc4-d233-543e-9cea-fa0bb4d6fcde","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a wonderful experience with Janvi. She consistently goes above and beyond to support her clients. I first contacted her while I was in my home country, and although we hadn’t met until I arrived in the UK, she was always available and willing to help. From day one, she has been exceptionally supportive — not only in finding me an apartment, but also in guiding me through how to apply for utilities and even how to arrange my new apartment as well . I truly appreciate Janvi’s dedication, professionalism . Thornley Groves should be proud to have staff like Janvi, who works diligently and represents the agency in such a positive and professional manner.","createTime":"2025-10-12T23:00:00.000Z","locationID":"STY"}},{"id":"1cde79c5-e6c3-541b-a093-13bccf015f7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are selling our home with Thornley Groves and Kelly McDermott has done most of our viewings. We’ve had a fantastic service all round! Kelly conducted our viewings professionally and she presents herself as bubbly and approachable which we feel really helped towards the sale of our property. We always received viewing feedback very promptly, and would recommend Thornley Groves to any sellers. Thank you ☺️","createTime":"2025-10-12T23:00:00.000Z","locationID":"SWN"}},{"id":"a92be0c7-98b2-5f7a-8d40-85ea12e82380","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am sharing my experience with people who may need to let their property, and I strongly suggest you try Thornley Groves Fallowfield Office. I have been with them for nearly two years and I must say I am quite happy about the service they have provided, especially from Ms Chloe Jewell in the last 8 months since she was appointed as my property relationship manager. She kindly helped me every time when I got a problem. When I decided to sell the house after a fixed term letting tenancy finished, she kindly suggested us to have a monthly rolling contract with the tenants, which is really helpful in terms of keeping financial income and the flexibility; during the sales of the property she actively helps to liaise with the tenants for the viewings. There are also a lot of similar things during the last 8 months of the property letting, which showed her kindness and professionalism. For that reason I recommend Thornley Groves Fallowfield to you and hope it helps.","createTime":"2025-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eb872e56-6c60-5991-aaa1-7cf0619f4b21","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Twigg of the Chester branch has always been responsive and prompt in dealing with issues.","createTime":"2025-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d296d124-58d6-5d20-bc44-f3f1eae99e0d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kaja was incredibly helpful and prompt with my issues with the new rental. She is one of the best who can manage the property for you if you're in need of great help. Thanks again Kaja, you were great so far!","createTime":"2025-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c273eb6-78bd-5f1d-b4d6-1c027e269b69","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael Richardson was a very attentive property manager and help resolve any issues shortly after they had been raised. I’d like to thank him for looking after us for the last year","createTime":"2025-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d2b83d0f-edac-5b87-8443-26d04f5a879a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional and friendly service throughout my ownership of the property from TG, particularly Gabrielle Roberts, Natasha Conway & Katie Garner who have all been invaluable. Thank you.","createTime":"2025-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4b51dba-372a-5af2-ada2-511cd9eb25d8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-10-12T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"b71d0d2e-4b28-511c-ac6e-1a950d69d9d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Peter has been excellent in picking the calls or returning them keeping the landlord in the full picture.","createTime":"2025-10-09T23:00:00.000Z","locationID":"STY"}},{"id":"ae34f488-feac-5c5a-b5a3-c87170c8aefc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Very helpful staff from start to completion of sale","createTime":"2025-10-08T23:00:00.000Z","locationID":"SAL"}},{"id":"19f94d16-6f68-5be6-974b-894c5bef322a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was applying for a property and they answered every question I had and made me feel at ease moving.","createTime":"2025-10-08T23:00:00.000Z","locationID":"SWN"}},{"id":"4db2c10e-0f93-5a82-9868-a5bffaa406a0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Couldn't be happier with the experience renting with Thornley Groves Monton, big thank you to Lucy, Amber & Kevin for there outstanding service and professionalism. Well done. I.Haslingden.","createTime":"2025-10-08T23:00:00.000Z","locationID":"SWN"}},{"id":"130edbbf-f41a-5f55-aa0d-ace9cbcb2cb0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I honestly couldn’t have asked for a better experience working with Annette! From start to finish, she has been incredibly kind, patient, and professional. She went above and beyond to make sure everything was smooth and stress-free, keeping me updated every step of the way. Her communication was always clear, prompt, and so friendly — nothing ever felt like too much trouble. It’s rare to come across someone who’s not only brilliant at their job but also genuinely cares about their clients. Thank you so much, Annette — you’ve been amazing to deal with, and I truly appreciate all your help!","createTime":"2025-10-08T23:00:00.000Z","locationID":"TGD"}},{"id":"a3c23042-8f4b-5713-be34-b03bf50b35b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team at Thornley Groves were exceptional in helping me to find and secure my home. I would highly recommend them for their ‘over and above’ service. Thank you especially to Faye and Karen","createTime":"2025-10-07T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"7a8eb388-4b43-5afc-b070-99c65cd2082f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Daisie provides excellent customer service — always responsive, helpful, and professional. She ensures all queries are promptly addressed, and her dedication truly stands out. I hope the company values and retains her as i have seen high turnover of the property managers","createTime":"2025-10-07T23:00:00.000Z","locationID":"SWN"}},{"id":"5bafdadc-1815-57c4-8509-6c5f45b5caf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I should just like to express my gratitude to David Barsi who took over the reigns as my new Property Manager with Thornley Groves, earlier this year. David telephoned to introduce himself and discuss various outstanding matters. I was abroad when he made contact, and after having explained that I was away, he was very mindful of this fact despite needing to contact me and didn't want to disturb my holiday. So, we scheduled calls, at my convenience, and worked together to resolve everything. He was extremely polite, understanding, friendly, and professional! He instilled, in me, great confidence in his ability to successfully manage my portfolio of properties with his company. Throughout our interactions, David consistently demonstrated professionalism and a genuine willingness to help. His proactive approach and clear communication skills reassured me that my properties were in capable hands. I should add that I had been considering a move to another Property Management company, as I had become disillusioned with the lack of communication prior to David's appointment. However, I am now very satisfied with the level of service… thank you, David!","createTime":"2025-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fce5ed8b-f2f6-59bc-a0bd-82bed547d9a2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Grove, formally Matthews of Chester. have always provided an excellent service both on sales and rentals ! Julie on sales and Karen on rentals have always been so helpful and their knowledge is second to none.","createTime":"2025-10-07T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"8752d3c1-c413-5638-abc8-aff0ef754306","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy Clegg and the team have been great! They handle all tenant issues in a timely and professional manner and Lucy always updates me when things are needed or issues arise.","createTime":"2025-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"38f515cc-aad9-598f-8123-b2bddc72c983","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick, friendly, and already helpful","createTime":"2025-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"183db514-0a03-5554-8dbd-aec04bb2be30","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"⭐️⭐️⭐️⭐️⭐️ David has been an excellent property manager - professional, reliable, and always easy to communicate with. He’s dealt with all our tenancy queries in a timely manner and made the whole process smooth and stress-free. Highly recommend!","createTime":"2025-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"07981a6d-16cb-5cf5-862a-0320095dc02d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie Finch is always very communicative, helpful and super efficient.","createTime":"2025-10-06T23:00:00.000Z","locationID":"STY"}},{"id":"33a0ab11-4760-53fa-8cfd-69613ea3d360","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager is Maisie Widdas and she's great. Always quick to respond - friendly and efficient. And it always feels like we find a mutually agreeable solution to whatever the issue is - in the past I feel like I've just been told by the managing agent that this is what needs to happen when there's a problem but with Maisie it feels much more collaborative and we find something that works for all of us - including the tenants of course!","createTime":"2025-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"43e799f8-3723-5130-94cf-4e46c939e0f7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I first viewed an apartment with Kevin, and I was in quite a rush on my first interaction, despite this he was so lovely and helpful and he stopped to properly introduce himself and shake my head, which no other viewing agent has bothered to do before. I applied for another one of the properties and met with Kevin again he was so helpful and showed me around to some others in the area following my budget and what I was looking for. He was so kind and I really appreciated all his help.","createTime":"2025-10-06T23:00:00.000Z","locationID":"SWN"}},{"id":"30178e6b-4d0f-549d-9468-978c84a7d3a8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've been renting with Thornley grove for a while now and I just want to thank Daisy Eaton. She has been very understanding and attentive. Had a leak in my apartment. And daisy got someone to come round same day and get my water back up. It was late in the day aswell thank you so much daisy! It was a pleasure dealing with you and thank you for sorting this.","createTime":"2025-10-05T23:00:00.000Z","locationID":"SWN"}},{"id":"7d1ad77b-f6b5-5fd2-862c-be7490afff69","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have engaged Thornley Groves as the managing agent for a property I own in Manchester for many years and have found that the service provided has always been exceptional. I would like to take this opportunity to give a special mention to Maisie Widdas who is my main contact and always goes over and above what is required when deailing with tenant issues. I recognise that this year there was an ongoing issue which needed engagement with the Building Management team for my property who were woefully inept at resolving the issue or engaging in the required level of communication. Maisie was exceptional in how she pursued this on my behalf as well as ensuring that the tenant was adequately informed and any inconvenience managed whilst the Building Management team continued to delay required works. I cannot thank Maisie enough for her time and effort during this period which has resulted in the tenant now wishing to renew their lease for another year. My overall experience with Thornley Groves has been excellent throughout the years and with people like Maisie on their team there is no doubt in my mind that they will continue to provide 5 star service for many years to come","createTime":"2025-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d530a88-ba1d-59ac-8100-b92339121ea1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very good experience renting a house with Mungun. He was very responsible and friendly, and he handled everything diligently and on time. I am very grateful to him.”","createTime":"2025-10-03T23:00:00.000Z","locationID":"STY"}},{"id":"282b1665-bbd8-53cc-bb8b-7241692f8749","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently had the pleasure of working with Thornley Groves (Altrincham) during the sale of my property, and I cannot speak highly enough of the experience – particularly thanks to Colette Raftery and Lucy Blackburn, who was truly exceptional throughout the entire process. From start to finish, Lucy was incredibly efficient and proactive. She consistently followed up with both the solicitors and the buyer, ensuring that everything progressed as smoothly as possible. Exceeded all my expectations with her professionalism, communication, and genuine care. I felt fully supported and confident knowing that Lucy was handling everything with such diligence. Thank you, Lucy,Colette, and the entire team at Thornley Groves – you’ve been absolutely fantastic. I would highly recommend your services to anyone looking for a trustworthy and efficient estate agent!","createTime":"2025-10-02T23:00:00.000Z","locationID":"ALM"}},{"id":"4e5ecf25-7085-536b-8104-34316f3485fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have used Thornley Groves for about the last five years and have found them to be reliable and responsive and we have kept the voids to a minimum","createTime":"2025-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7d8eaa1-876d-5432-849b-b198e4edd4f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very great service and nice experience. Strongly recommend.","createTime":"2025-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"18764ca3-0a44-5119-95fb-677284a05191","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"To whom this may concern Daniel is an absolute asset to this company and hence I’ve voted 5 stars for Daniel alone! He is professional, reliable, and always goes the extra mile to ensure everything runs smoothly. His communication is clear and timely, and he handles any issues or requests with efficiency and a great attitude. It’s rare to come across someone who is both approachable and highly competent! Daniel is exactly that. I’ve had a consistently positive experience dealing with him, and he represents the company exceptionally well. Dr Saj Malik","createTime":"2025-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"28bda0f4-e7da-56b5-91c1-9a0f131ea543","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The responses from Christopher Walker on issuing section 13 ( rent increase ) were prompt and positive. He went the extra mile. Thornleygroves are a professional outfit : everything is done by the book and no cutting corners. The rent is always paid into the account on time.","createTime":"2025-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"25d073cf-5677-5f0d-915b-fa644eee2acf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent collaboration from start to end. Very good communication and they always responded quickly when we had any issues with the property. Everyone was very polite and professional during our tenancy. As a tenant, I couldn't be more happy. Many thanks to Emma Slabert as well who was very helpful with all the needed answers and quick response. Thank you! Andrei","createTime":"2025-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"139615b8-5071-5321-8560-710ff7d39251","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel is always there whenever any issue with my property needs attention. He is very courteous and helpful.","createTime":"2025-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a198c25-7ac7-55f4-ba86-185b3c986c3d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rebekah McCabe was great and made the viewing process seamless and explained everything clearly. Good experience","createTime":"2025-10-01T23:00:00.000Z","locationID":"TGL"}},{"id":"7756db6b-9304-5a5e-8e1e-890b9d30c588","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had the pleasure of working with Michelle Cleary, and I can’t recommend her enough. She’s always been incredibly helpful with managing payments and resolving any issues related to my flat. Michelle is professional, responsive, and genuinely cares about making the process smooth and stress-free. It’s a relief to have someone so reliable and supportive handling these matters.","createTime":"2025-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f95a1f1f-398d-5811-86a9-0ee8bbbfb7c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are a landlord who own some properties across Manchester and Lancaster that are managed on our behalf by Thornley Groves. We have been working closely with Katie Garner who has been nothing short of incredible. She has always been responsive, keeping us updated on important issues and addressing tenant maintenance requests promptly and ensures minimal disruption to tenants. Its an absolute pleasure to work with Katie Garner and I highly recommend her for her professionalism and dedication. Thank you for all you do for us Katie. From JMP team","createTime":"2025-09-30T23:00:00.000Z","locationID":"SWN"}},{"id":"854c9551-7e60-5562-b584-ee208bfd6c2f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really great service, everything was made so easy and smooth for us finding and moving into our apartment. Natalie and Antonia from the Altrincham branch were extremely helpful and gave us really pleasant experience. Felix was also very polite, brilliant communication for the key handover.","createTime":"2025-09-30T23:00:00.000Z","locationID":"ALM"}},{"id":"4d340101-e816-5e6c-8e1a-068ccf620140","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Samuel Haynes is one of the best in Thornley he responds ASAP and helps me out with everything about my apartment","createTime":"2025-09-30T23:00:00.000Z","locationID":"STY"}},{"id":"9c201b56-b447-5a46-9bb5-d4d2de35e822","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves Monton have been excellent with helping my partner and I secure a property to rent. We first spoke to Kevin, who was inredibly informative, listened to and understood what we were looking for, and was constantly excited to show us new listings as they came up. Once we had found a great match, Lucy assisted us with administration and kept us frequently updated with the progress of our reference checks. She was also able to accommodate our move in date, as well as helping us with how to set up utilities and providing us with meter readings. As first time renters in an unusual situation we had lots of questions, but both Lucy and Kevin were able to assist us and we feel our experience with the estate agent has been wonderful. We look forward to moving in soon! Edit: Lucy Clegg has been a great help in closing our tenancy following purchasing a property. She was quick to respond and attentive to our situation and overlap between moving in and moving out dates. We would recommend her and Thornley Groves anytime.","createTime":"2025-09-29T23:00:00.000Z","locationID":"SWN"}},{"id":"77efae1c-80f4-541a-97d2-ce522819128b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found the service from Thornley Groves and Rebecca Peilober thoroughly professional from start to finish. I was kept informed at every stage, everything was completed promptly, and most importantly, we achieved the best outcome for everyone concerned. I’m a happy Landlord! Thank you Rebecca and Thornley Groves Altrincham.","createTime":"2025-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"df20d37a-4209-51b6-b71d-c4bf4571f84f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All of the staff at the Chester office are great, friendly, professional and very supportive. Christopher Walker is always happy to help if I phone with any queries, or even to pop into the office. Many thanks!","createTime":"2025-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ff7b7ea-ed56-5b89-8c14-2b9fdc0cb0bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was recently shown around a property by Becky, and I was very impressed with her service. Becky was welcoming, professional, and approachable throughout the viewing, making me feel comfortable to ask questions. Becky had a friendly manner and provided clear, helpful information about the property. Becky’s positive attitude and attentive approach left me with a very good impression of both the property and Thornley Groves Estate Agents.","createTime":"2025-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b3fc044-dd1d-59ef-8102-ba67b88c2656","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend,the team is amazing and also the manager Julie is super helpful and professional!","createTime":"2025-09-29T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"de7502ae-dacb-54ed-81ec-1fc9ec9fd58b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We would like to Thank Melissa and Alice for their outstanding work, very professional and efficient, which makes our life much easier. A great team, nothing is ever a problem.","createTime":"2025-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c060d9e4-fa03-5698-ad00-6e92cf07ca2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Experience was made easy by Becky, who looked after us throughout the process.","createTime":"2025-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2a0c364-fc7e-5b41-8f74-c107bfebd90d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I've been renting with them for a couple of years and it's been a easy experience, the repair request platform works well and they communicate well. I have mostly been in contact with Kent and Emma who have both been professional and supportive.","createTime":"2025-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d4aa8a02-7d04-590e-b916-066a3bee3366","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-09-28T23:00:00.000Z","locationID":"VGN"}},{"id":"cb66a3bd-383b-5034-ba15-a2b42f3960e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"They work hard to make you happy as a landlord but are very fair to the tenants, too. They know and adhere to legislation, so that you do not get exposed. My most recent experience with Rebecca Peilober only reinforced my past experience.","createTime":"2025-09-28T23:00:00.000Z","locationID":"ALM"}},{"id":"d76d1c06-413c-509e-8cee-498ed31aafd6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kent Holmen has been managing one of my properties for 2 months or so now. He is very efficient, professional and knowledgeable. The communication is always clear and concise. I would say he is an asset to Thornley Groves.","createTime":"2025-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bda468d0-5add-54ca-9047-0a5c3bf3758f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Antonia was a really great letting agent who was helpful, quick to answer any questions and super friendly. As younger people renting sometimes lettings agents can be dismissive but Antonia made us feel understood and were treated fairly :) Would definitely recommend","createTime":"2025-09-27T23:00:00.000Z","locationID":"ALM"}},{"id":"b156dcfb-d706-54f6-a2b3-317c5b9ad77a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great Letting Agency! Karen was lovely and very helpful","createTime":"2025-09-26T23:00:00.000Z","locationID":"TGL"}},{"id":"df09cbbe-c333-5ef3-8ed7-b9f79d37e3c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kane has been a very big help at the end of out tenancy, helping with any questions and concerns I had. He took the time to understand the issues, go through them with me and present all possible options. Very good customer service and would highly recommend him.","createTime":"2025-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"abb97e7d-11a1-5a07-901a-95dbbe36e09d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Outstanding Service Throughout a 4+ Year Tenancy I’ve had the pleasure of renting through Thornley Groves for over four years, and the experience has been consistently excellent. The agent has always been incredibly helpful, responding promptly to any queries and resolving issues quickly and professionally. Whether it was a minor maintenance concern or a more complex tenancy matter, their support was reliable and efficient every time. It’s rare to find such consistent service over such a long period, and I truly appreciate the responsiveness and care shown throughout my tenancy. Thank you for making the rental experience smooth and stress-free.","createTime":"2025-09-25T23:00:00.000Z","locationID":"STY"}},{"id":"939b9de9-98f7-57d0-b0a0-fda03870c631","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Ellie Milnthorp was great from the Monton office. Knowledgeable about the area, friendly and warm.","createTime":"2025-09-25T23:00:00.000Z","locationID":"SWN"}},{"id":"53071e16-cb8c-5957-b82a-1e2e8990daeb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Kaja Iskra for all your help.","createTime":"2025-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0f86cc03-acca-5878-85ba-6f9728e42328","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley groves were always efficient and friendly. Giving good advice and helping us secure our first home. Thanks to Lois and Tom in particular!","createTime":"2025-09-25T23:00:00.000Z","locationID":"TGL"}},{"id":"0c71defc-928f-525c-b015-fd29bcfca17c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott showed us around a property - she was warm, welcoming and incredibly knowledgeable on the property. Kelly knew the history and answered every question we had. She was able to help us picture our lives in the house with some brilliant suggestions. Kelly is one of the best estate agents in the area Thornley Groves are very lucky to have her!","createTime":"2025-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"671d6b48-3cec-5491-8ce6-f2e1523f4727","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I viewed a house with Kelly McDermott this morning, she was lovely! I didn’t need to ask any questions as she had already covered all the answers! Very personable and really put me at ease in the house viewing progress ☺️","createTime":"2025-09-24T23:00:00.000Z","locationID":"SWN"}},{"id":"eaeb98a6-88f1-5fee-af27-0f7471a40cf7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Superb service and Karen who carried out the viewing was fab! Really friendly and helpful! answered all our questions, and was reassuring on some points too!","createTime":"2025-09-24T23:00:00.000Z","locationID":"TGL"}},{"id":"edcaa5d3-d27b-58ba-9254-19412aa5e294","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole process was smooth with prompt response to any questions raised. The team was very supportive even after sale.","createTime":"2025-09-24T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"1b408c33-8434-5b12-9d99-f0642350c321","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Would definitely recommend Prestwich office - they were very professional this is the second time we have used them and they were just as good at keeping us up to date all the time.","createTime":"2025-09-24T23:00:00.000Z","locationID":"TGL"}},{"id":"81fff0fa-e6b3-5dd6-af95-e94cf49480c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from the staff I've had interaction with, and special shout out to Karen! Lovely, friendly lady! Answered all our questions and very re-assuring on some points. Thank you!","createTime":"2025-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c3e78cca-15d5-5662-b695-e1d9ddcb903d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"David is an exceptional property manager… he is always ready to listen and assist in the best way that he can… he is fantastic at his job.he ensures to follow up in any situation… He is a STAR ⭐️","createTime":"2025-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1a2ad2b7-6aa6-591c-9299-27a2185cab86","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve already recommended to others from start to finish they helped me with everything made it so easy for me.thank you Daniel and Kelly from Monton branch","createTime":"2025-09-24T23:00:00.000Z","locationID":"SWN"}},{"id":"deab9233-e77f-5160-a822-3eabc5825a64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I find Daisy to be most helpful, clear with her communication, professional and a problem solver. Daisy is polite, always returns calls and is an asset to the branch.","createTime":"2025-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ef88e84-00b2-55f9-ad60-2287a2dea1e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing service agents, I would like to appreciate Melissa whom we met first for her time and all other help she did.","createTime":"2025-09-24T23:00:00.000Z","locationID":"SAL"}},{"id":"5c668a28-8818-514f-a321-6dbc125ce239","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Bought my first flat with Thornley Groves and they were great! Quick communication, they kept me updated throughout the process and I felt well supported","createTime":"2025-09-24T23:00:00.000Z","locationID":"ALM"}},{"id":"5ed73729-8a84-5a62-8a87-02a6b0c3d65f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I appreciated the help and support given to my son and myself,which enabled my move from Nottingham to Altringcham to progress reasonably smoothly. Downside was all the paperwork which,on line,was frustrating! The flat is exactly what I needed but a few details could have been ironed out before I moved in. Antonia was extremely helpful in showing both of us round the property and was knowledgeable about the main building. Thank you.","createTime":"2025-09-24T23:00:00.000Z","locationID":"ALM"}},{"id":"3d1db06e-1fb7-56c4-899d-96b93bcf34fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had an easy and effortless experience with my latest purchase through Thornley Groves. The process was far less stressful. Many thanks to Stuart and Natasha, your guidance and service all the way to the end were immense.","createTime":"2025-09-24T23:00:00.000Z","locationID":"STY"}},{"id":"bf5295b6-47f3-5cf8-b275-10b43ca623b0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had used Thornley Groves some years ago when selling our property in Altrincham so when their boards started to appear in Chester we were keen to use them again. Right from the word go they came out straight away to value our property and get it listed rather than the lengthy wait you have with some of the other local agents. They are a great team in the Chester office with special thanks to Jackie and Aaron who we dealt with on a regular basis and guided us throughout the selling process . From our perspective it was good to have consistent points of contact, something we didn't have when dealing with a previous agent. Definitely recommend Thornley Groves if you are thinking of selling your property.","createTime":"2025-09-24T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"c02c0912-9e51-5faf-8793-63164bf37e6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A huge thank you to our property manager Ali 😊he has been absolutely amazing dealing with the problems we've raised. Quick to respond and always keeps us informed. Huge thank you from all 4 of us ⭐","createTime":"2025-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3dcfe4a8-5f58-5a20-a6f0-fff162dcf158","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael has made the process of renting my flat remotely very easy. he's always quick to respond to my emails and he's very friendly. I would definitely recommend Thornley Groves to any landlords.","createTime":"2025-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a8333d0-4c78-5d4d-aab3-3d72951be933","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks Lucy for the efficient rent out and detailed arrangement for the new tenancy, happy to work with another contract.","createTime":"2025-09-21T23:00:00.000Z","locationID":"SWN"}},{"id":"70eec464-eac1-52fd-9252-16343a157140","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"On the odd occasion when a repair is urgently needed, like this morning when I had a burst pipe in the bathroom, Katie acted quickly and a few hours later a plumber came round to fix the problem. So happy with how quick everything was handled.","createTime":"2025-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b382cec5-40e9-536f-8928-98c72810e076","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Luke is very quick at solving any issues that arises and makes the communication between landlord and tenant easy and stress free. Luke is great to work with and I’m very happy with how he managed my property","createTime":"2025-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa5201eb-fceb-5a04-a15c-23619cf11e8f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"James has been very professional in guiding me thought the property selling process. He visited the property twice with good advice on work that needed doing and valuating the property at an appropriate price. The property it now under offer. Up to now all has gone smoothly and swiftly. Thanks James","createTime":"2025-09-21T23:00:00.000Z","locationID":"TGD"}},{"id":"1eef4770-a859-5be5-87b4-b1ec082bf06b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We’ve rented with Thornley Groves for 2 different tenancies now. They have been great - they have been particularly helpful by assisting us with references for a new flat, moves between two of their own properties and any issues we have had they have been responsive and helpful throughout. Our property manager for our latest tenancy, Michael Richardson, has been wonderful. He has always made himself available for any little queries - we’ve never had to chase anything up, and he’s been proactive and helpful the whole time from move in to end of tenancy. We received confirmation of our deposit return within a day of giving the keys in, which was a very pleasant surprise! He has been the best property manager I’ve dealt with from any of my previous tenancies. Thankyou Michael!","createTime":"2025-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9e53fd65-0100-5fb8-a574-f0a1050ba961","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"my uncle has little agency for many years is a very good landlord and he said he had very good service from this Latin Agency very good if you're a new landlord this Agency will help you rent your property","createTime":"2025-09-20T23:00:00.000Z","locationID":"STY"}},{"id":"8f2dcef4-3112-58d1-bc8e-6904a63bed7d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very communicative and friendly throughout! Kerry was brilliant on the viewing and answered all my questions. Claire was fantastic throughout the process, answering all my questions, and made the experience a lot less stressful - very important when you are buying your first property!","createTime":"2025-09-20T23:00:00.000Z","locationID":"HAL"}},{"id":"9a85429d-86cb-5cbf-953b-f2fc2a6761c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good","createTime":"2025-09-18T23:00:00.000Z","locationID":"THF"}},{"id":"0f66926f-c183-5b2f-a11d-bebb9cddb8c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big shout out to Claire & a massive thank you! Claire has helped me from start to finish on my journey in buying my first home! Claire was always on hand to help with any enquiries or questions I had and made me feel at ease as it can be very stressful at certain times in the process. Claire is an absolute asset to Thornley Groves-Legend!!","createTime":"2025-09-18T23:00:00.000Z","locationID":"HAL"}},{"id":"591ebba7-2453-5e6f-80a3-f9d4f6f885c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Review for Chloe Jewell – Thornley Groves As a contractor carrying out maintenance work for Thornley Groves, we’ve always found Chloe Jewell a pleasure to deal with. She is professional, clear with instructions, and makes sure we have the information we need to complete jobs efficiently. Chloe is quick to respond to queries and keeps communication open, which helps us plan and deliver the work smoothly. She’s approachable, supportive, and easy to work alongside, making our working relationship straightforward and enjoyable. We really value having Chloe as a client and look forward to continuing to work with her.","createTime":"2025-09-18T23:00:00.000Z","locationID":"THF"}},{"id":"90cbcbe4-40b7-5d3e-ae27-9fe46bb7ffe8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both myself and my husband would just like to highly recommend and personally thank two of the most helpful and incredibly hard working agents Melissa and Alice working from your Sale office. Calling in the office they have given us a friendly welcome with the best advice on both Lettings and rentals. Professional and totally reliable. Thank you Melissa and Alice","createTime":"2025-09-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a6dfa51b-e4f7-5f50-aab7-159ad101ddcc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma has been outstanding helping with our rental, nothing has been a problem, issues have been dealt with efficiently and quickly, which make life much easier.","createTime":"2025-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ab51860-d92c-5cf4-8470-4993db245de6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently went to view a house and had such a fantastic experience thanks to the estate agent Alice. From the very beginning, she was kind and incredibly welcoming, which immediately made me feel at ease. Her professionalism and positive attitude made the whole process smooth, enjoyable, and stress-free. I left the viewing feeling not only impressed with the property but also truly appreciative of the excellent service. I would highly recommend this agent to anyone searching for a new home!","createTime":"2025-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ecd17317-27f6-5482-a04d-89a83bac5475","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"House viewing with Ellie Milnthorp. Communication with the office was great when booking the viewing. On the day Ellie was really helpful and well-informed and made sure we had a really good understanding of the property.","createTime":"2025-09-17T23:00:00.000Z","locationID":"SWN"}},{"id":"7393d391-53dc-5fed-bfc9-580d63a22fcc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewed a house with Ellie Milnthorp. Communication with the office was great, viewing was easily booked. On the day Ellie was very helpful and well-informed and was able to answer all our questions.","createTime":"2025-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f9dd04c1-6d86-50a8-bbc4-31d30d7e11d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Viewed a house this week with Kelly McDermott. She was amazing! Always so friendly and knew everything about the property.","createTime":"2025-09-16T23:00:00.000Z","locationID":"SWN"}},{"id":"75ec3bed-4610-5ed8-9d11-1aa89b90dfcf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-09-16T23:00:00.000Z","locationID":"SWN"}},{"id":"dd45eca2-6326-59c5-a443-44e91ae6861f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with Thornley groves for around 15 years now but I would say this has been my best experience of working with Melissa and Alice. Always attentive and professional. Made my life so much easier and that I do enjoy. Thank you for your continued hard work and support.","createTime":"2025-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0821ae39-f3b0-5925-91b9-706b2fa30e4d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had an amazing experience with Thornley Groves Estate Agents – they’ve been nothing but professional, helpful and attentive from start to finish. Ellie showed me around the property and she was absolutely fantastic. She’s so friendly and approachable, and really took the time to explain all the amenities and details of the house (something not every estate agent does!). It’s clear why she’s in the job – she’s a natural at it. I couldn’t recommend Thornley Groves, and Ellie in particular, highly enough.","createTime":"2025-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"40a0a188-9ed4-555f-850e-2848fae3854a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Katie Twigg at THORNLEY Groves, Chester for the speedy renewal of our tenancy. This took just a few days mainly via email and by telephone.","createTime":"2025-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2cea050b-22c0-583a-b369-7bdb2d7d7da3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My viewing experience today in M30 was delightful, thanks to Kelly McDermott’s great interpersonal and communication skills.","createTime":"2025-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3afd6dd3-1287-5186-acf1-912d8c8091a5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was very personable and helpful, she had information about the apartments to hand and helped with any other queries I had. Was a very good experience doing a viewing with her.","createTime":"2025-09-15T23:00:00.000Z","locationID":"TGL"}},{"id":"417e30eb-86ef-5d98-a0ea-fab8caf71738","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Every Letting Officers ( including Kevin, Lucy, and Amber) that worked with us during our renting process were wonderful. Responses were quick and we got good guide. Also, the new status of the flooring (carpet), curtains and newly painted walls were wonderful. Albeit we have reported few identified issues such as light bulb not functioning in the toilet, lack of heater in one of the bedrooms, and lack of lock in the bathroom door (and the door not properly shutting well), we are hopeful that these will be sorted soonest. I still feel a 5 star is okay for our current experience with Thornley Groves and we hope this experience continues.","createTime":"2025-09-15T23:00:00.000Z","locationID":"SWN"}},{"id":"dd46c0fa-181e-5c91-a6f8-efdf552fbaf4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Luke has done a fair job of salving the sour experience I have had with previous agents before I got assigned to him. For the issues he inherited from the previous agent he has been forthcoming, responsive and honest in our dealings so far. Some things are still pending but judging from where we started he has done an outstanding job.","createTime":"2025-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e4a248f-f43d-55d9-b49d-dd47d2aff5d8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy was a really great help throughout our tenancy process, making things stress-free and easy. Thank you!","createTime":"2025-09-14T23:00:00.000Z","locationID":"SWN"}},{"id":"4a373432-ea8f-5963-a011-2aa0e1e4e599","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a lovely house viewing experience with Ellie Milnthorp today. She was professional, approachable, and really lovely to deal with. She answered all our questions with patience and made the whole experience smooth and comfortable. Highly recommend!","createTime":"2025-09-12T23:00:00.000Z","locationID":"SWN"}},{"id":"d9424743-808a-5b0c-9a0d-72a803e4d04e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Massive thankyou to Claire at the Hale branch who has been helpful and a pleasure to deal with since putting my house on the market. Right from the start Claire has been efficient and responded quickly to any questions to help the process run as smooth as possible. Thankyou!!","createTime":"2025-09-11T23:00:00.000Z","locationID":"HAL"}},{"id":"ded249a1-a044-5fac-85a6-b1db07d3a089","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had 2 viewings in Monton area guided by Kelly McDermott. The whole process is very friendly and Kelly was always very knowledgable about the properties and the surrounding areas.","createTime":"2025-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"921b1c71-200f-56c0-bcc3-99c51ac36c63","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend Thorney Groves to tenants looking for rented property. The staff is very helpful and wonderful, and my experience has always been positive. A special mention to Daisie Eaton, who has been especially supportive and professional throughout, really appreciated her help!","createTime":"2025-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"58a73055-14ba-5596-9c5d-0b3f8b088004","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very friendly staff. Kelly showed us around a property and was open, honest, and genuinely had our best interests at heart. She is clearly passionate about what she does, and her warmth really shines through!","createTime":"2025-09-11T23:00:00.000Z","locationID":"SWN"}},{"id":"9eed5b22-3ddd-5491-a775-ce7e51700415","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have dealt with multiple property managers throughout my tenancy and despite some slight frustrations around response times, I've found all to be attentive to any issues I've raised. However, I wanted to heap particular praise on Amina Mirza, who I have found to be particularly attune to the stresses that come with property issues and has always worked tirelessly to resolve problems that arise as quickly as possible. I have had a couple of issues with the electricity supply in my property, and on both occasions Amina was quick to understand the issues and maintained regular communications with me as solutions were progressed, offering the reassurance I needed that my issues were being prioritised. Thanks again Amina!","createTime":"2025-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"10b9aa39-0202-587d-a987-25924e2d0a52","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very friendly staff. Kelly showed us around a property and was open, honest, and genuinely had our best interests at heart. She is clearly passionate about what she does, and her warmth really shines through!","createTime":"2025-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6b679ecd-ffea-5ef4-989b-d68c49cfb0d1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend the team and services at Thornley Groves Sale. Very friendly whilst maintaining professionalism. They have just dealt with the renewal of our tenancy and we are exceptionally pleased with this.","createTime":"2025-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a019f61-2986-52e1-b70d-64a1be10d1f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a fantastic experience with this company. The agent, Kelly McDermott, was extremely helpful, professional, and clearly knowledgeable. She made the whole process smooth and enjoyable. I have a few more viewings scheduled with them, and I’ll definitely be hoping to have Kelly guide me through those as well.","createTime":"2025-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"11da131c-e4d6-59ec-8682-8d8ad3364b73","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've been using Thornley Groves for a number of years. Recently Jodie helped me to find tennants and completed the contract.I'm very happy with the way Jodie completed the whole process without any complications and gives me confidence to continue using Thornley Groves.","createTime":"2025-09-10T23:00:00.000Z","locationID":"STY"}},{"id":"628d4f5d-2a9a-54ef-9464-b3800cfede76","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great experience with Sam and her team (city centre) whilst renting our apartment out for the first time. From helping get us set up with contractors, ensuring we understand everything, being flexible to how our schedule, and to quickly finding tenants, we would happily work with Thornley Groves again. Paul","createTime":"2025-09-10T23:00:00.000Z","locationID":"STY"}},{"id":"83b6f40b-fad8-565a-b91a-87206c4c6b2f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was very helpful, informative and engaging during our viewing of a property through Thornley Groves.","createTime":"2025-09-10T23:00:00.000Z","locationID":"SWN"}},{"id":"e022232d-9659-5c41-a92c-40cbae8c0dc8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a fantastic experience with this company. The agent, Kelly McDermott, was extremely helpful, professional, and clearly knowledgeable. She made the whole process smooth and enjoyable. I have a few more viewings scheduled with them, and I’ll definitely be hoping to have Kelly guide me through those as well.","createTime":"2025-09-10T23:00:00.000Z","locationID":"SWN"}},{"id":"74ee7486-afad-59e3-aab3-6aed04383db1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From my first phone call it has been excellent customer service. I’m selling my home and have been on two viewings of a property I’m very interested in.The lady showing me round is called Kelly McDermott she has been amazing keeping me updated on everything such a warm friendly lady put me at ease straight away. Massive thank you","createTime":"2025-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"60307032-908f-5e34-b11c-be7579a9a607","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is a review for Chloe Jewell at TG Fallowfield office. Chloe is a delightful person to work with. She is extremely helpful and deals with issues efficiently and quickly. Nothing appears to be too much trouble Even when she’s extremely busy. She obviously has a great relationship with everyone she works with as she always seems to know someone to call who can deal with a maintenance problem quickly. Very happy with Chloe as my Property Manager.","createTime":"2025-09-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1c65da8e-d5b3-5e9c-ab8f-27e4e5749bc1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy Clegg has been the property relationship manager for our property for some time now. She is always promptly available and helpful in resolving any matters relating to our rental property.","createTime":"2025-09-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"715bb8d3-a4e1-5678-b2fb-cc61aa0fd1b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really positive experience with Kane Saville - Property Relationship Manager. From the start the team has been very helpful and professional. Kane has always responded to emails and calls very promptly and has always kept me updated. Kane offers an excellent service and it's clear as a team the company takes pride in providing an excellent service all the time. Dealing with Kane has made the whole letting process smooth and stress free and he is a pleasure to deal with. I highly recommend Thornley Groves as a reliable and trustworthy agent who goes above and beyond. Thank you","createTime":"2025-09-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5b65a77-1f97-5c26-8b99-d51c659411bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was very professional and helpful","createTime":"2025-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d260b2dc-6a83-5731-892b-8f244cef48ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thorley Groves have been managing my property for 2 years now and on the whole I have found them to be very supportive. Some issues around response times which may point to resource levels but TG has proved to be an effective partner thus far nonetheless. Amina Mirza has recently taken over as the account manager for my property and I have found Amina to be attentive, keen and pleasant to deal with.","createTime":"2025-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"70129c4c-c4c1-50c1-aca5-bee1cc0f19cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca P was professional, attentive, and supportive throughout, helping me secure the rental property I wanted with ease. The process was handled quickly and smoothly, and I couldn’t have asked for better assistance!!","createTime":"2025-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"31f34abe-bfa1-587f-ae4f-00bacf1c3855","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This morning I had a viewing with the lovely Kelly. She is truly amaizing at what she does - her customer service is of the highest level. She creates such a beautiful vibe, showing that business can be led with laughter and an easy-going attitude, which made the whole experience a real pleasure. I truly hope we will meet again soon.","createTime":"2025-09-08T23:00:00.000Z","locationID":"SWN"}},{"id":"6425bc93-cbab-5d78-9e8f-857b078a338c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A professional and friendly experience provided by Kelly M during a property viewing","createTime":"2025-09-06T23:00:00.000Z","locationID":"SWN"}},{"id":"e70fad96-30ab-56a3-99c3-a8777d1ca0cb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"5-Star Review for Moe, the Best Rental Agent! I can’t recommend Moe highly enough—he’s by far the best property agent I’ve worked with during my house-hunting in the UK. According to my requirements, he showed me many houses, helped me solve various problems, communicated with the landlord very well, gave me a lot of professional advice, and even when there were issues with document uploads, he patiently helped me resolve them all the way. In the end, he helped me rent a house that I was satisfied with. His professionalism, kindness, and attention to detail turned the overwhelming rental process into a smooth, stress-free experience.","createTime":"2025-09-06T23:00:00.000Z","locationID":"STY"}},{"id":"25305751-abed-557f-b949-48582f75087c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ali Perry and her property management team at Thornley Groves Chester branch have been brilliant to work with. I've used their services for several years and it's been a great experience. Always helpful and so lovely to speak to!","createTime":"2025-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"89845495-d72e-5985-956d-9f97bfca7e1d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been using Thornely Groves to fully managed our properties for over 5 years. They have delivered consistent excellent services in all aspects. The latest letting service was just another example, hassle-free, well co-ordinated with excellent outcome.","createTime":"2025-09-04T23:00:00.000Z","locationID":"STY"}},{"id":"0c0370c5-731a-54b4-81e4-aec4506ad213","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Aaron Jones and the team at Thornley Groves, who were acting for the seller, could not have been more helpful to us as buyers.He was patient,courteous and kept us informed at all times.Our local agents were much less impressive.I would recommend Aaron and his colleagues highly.","createTime":"2025-09-04T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"529e47f3-a8a1-57c6-88c3-bf8707aa630a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi, My Agent Luke Rutter has been exceptional with assisting me with all my queries & I’ve been very happy with his support. Regards, Dayo","createTime":"2025-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca0ffd4d-48b7-59dc-bf79-3d67956625c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly from the Monton office, was really pleasant and helpful.","createTime":"2025-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e6e538a-7f1d-53ed-924d-8d3a1600328b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This review is purely for Delci herself. We have recently had a change of property manager for our rental properties and Delci Barlow has been a pleasure to work with. She has really stood out with her can do attitude and her responsiveness when dealing with issues. Just by ensuring she always responds to our emails- even just as an acknowledgement, this helps put our minds at ease and makes the whole process much less stressful. Thank you Delci.","createTime":"2025-09-03T23:00:00.000Z","locationID":"SWN"}},{"id":"a9495bf3-a267-54b1-b72a-715f147721f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This review is purely for Delci herself. We have recently had a change of property manager for our rental properties and Delci Barlow has been a pleasure to work with. She has really stood out with her can do attitude and her responsiveness when dealing with issues. Just by ensuring she always responds to our emails- even just as an acknowledgement, this helps put our minds at ease and makes the whole process much less stressful. Thank you Delci.","createTime":"2025-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"89799df6-c094-5c90-b63a-ee4cdda1fbc4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having decided to use an agent for the first time letting our flat we needed a safe pair of hands. We couldn’t have got a better pair than Maisie Widdas. She helped us every step of the way. Her explanations were so helpful but she was also prepared to go out of her way for us. Thanks Maisie!","createTime":"2025-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5b2f434-676f-5f71-a2b7-11cd6693e8d8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was brilliant! She gave us plenty of time to look over the property and answered all of our questions.","createTime":"2025-09-03T23:00:00.000Z","locationID":"SWN"}},{"id":"d6848f22-6cfc-5bd8-b2ec-ed85b7b82ca9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Unfortunately had my window smashed out of office hours, which at first it did concern me that there is no out of hours number to call as wasn't sure what would be covered by the landlord ( boarding up of windows etc). However I called the next morning and spoke to Chris from the Chester office and received 10 out of 10 service, he worked very quickly to resolve the issue and less than 48 hours later I have a new window fitted. Thanks for your prompt response👍🏼(Thornley groves Chester, Chris property management)","createTime":"2025-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d0bb0a8a-de94-586e-92e9-c719f96b3bf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe Jewell has been an Angel. Always professional, friendly and responded positively to any queries I may have had. She is a good advocate for Thornley Groves and upholds their ongoing approachable, personable and kind approach to myself and other tennants. I would recommend Thornley Groves in a heartbeat. All staff and construction workers, have been marvellous over the last 16 years. All my love to you and THANK YOU X","createTime":"2025-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"651822ea-55b4-59b7-a6d1-bb35e1cd0018","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This was our third viewing of the day and our little one was very much done with the whole ordeal. We got to the viewing and was welcomed by Kelly at Thornley Grove and she was an absolute pleasure! She enthusiastically greeted us and interacted straight away with my son. He suddenly became excited to see the house. She was laid back, not pressurey and was very knowledgeable about the house and the area. An overall pleasant experience!","createTime":"2025-09-02T23:00:00.000Z","locationID":"SWN"}},{"id":"944c1258-a79f-5c02-b932-6a1022b23ec7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly contractor came and did repairs really quickly","createTime":"2025-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1285be9b-ea6c-5174-b2a9-4de9e2aee157","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Emma Slabbert to renew my tenancy agreement. She has been very helpful. Thanks","createTime":"2025-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e94bea39-13d7-5b29-8392-e6e262783e82","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been under Thornley groves for quite some time, never had an issue with this agency. Delci Barlow is amazing, super helpful and attentive to any queries you may have. I reccomend letting with company!","createTime":"2025-09-02T23:00:00.000Z","locationID":"SWN"}},{"id":"2906099d-3cab-5e67-9b4f-bb72c5f48b81","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisie Eaton has been an enormous help to me managing a property Daisie is both polite and professional in her approach to her work and constantly keeps in contact with me","createTime":"2025-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b25c822-7d38-58d7-9026-4f0e0088834d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Micheal has been my estate agent for quite some time now since November 2023, and I can just say its been nothing but easy and straightforward. He has been very helpful, friendly, informative and supports us by making stuff easier for us. Those qualities are what Micheal make a great estate agent and would recommend him to anyone with thornley groves.","createTime":"2025-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb83d443-67a3-5c9f-8191-03b1457231de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with Thornley Groves for quite some time, I have never had any issues. The team are super helpful and efficient. I have recently been in contact with Delci, she is amazing, always happy to help resolve any issues you may have, would definitely reccomend using Thornley Groves!","createTime":"2025-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"58cda835-bf11-573b-9fa1-196d7e2eebda","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tenancy Renewal - my property manager (Khira Jama) has overseen another fixed term tenancy renewal for my property. The process was very straight forward and dealt with efficiently and quickly She has been great","createTime":"2025-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6093e763-72a0-58a9-b3e6-392fa09b4b30","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Efficient property managers. Call out to Herbert who’s been very effective at keeping my tenants happy.","createTime":"2025-09-01T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"e2a3e168-4ddf-52dc-9fc7-ce1a62cdb3ee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I had the pleasure of working with Thornley Groves on the recent sale of my property, and I could not be more impressed with their professionalism and dedication. I highly recommend Thornley Groves to anyone looking to buy or sell property. Their knowledge of the market, strong work ethic, and commitment to their clients are exceptional.","createTime":"2025-09-01T23:00:00.000Z","locationID":"STY"}},{"id":"42989a2b-6cd5-5f71-9511-532f933676b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Overall a good experience","createTime":"2025-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"93ce4686-cefb-561a-949f-cae2baf2d265","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience and comms from Ellie Milnthorp","createTime":"2025-09-01T23:00:00.000Z","locationID":"SWN"}},{"id":"8bb10fb1-be1b-50e3-99d9-48a6851479fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My dealings with Thornley grove, more precisely Maisie have been outstanding. All jobs are on time and everything is looked after perfectly! Couldn’t ask for a better service","createTime":"2025-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"18351e68-ed03-5672-8f00-14a7cb3959fa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently moved into a flat managed by this agency. So far good experience. Lucy has been very helpful and responsive to all my questions and queries.","createTime":"2025-08-31T23:00:00.000Z","locationID":"SWN"}},{"id":"a0ca7282-81be-5957-8266-2df7eae57d43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since moving in to my current property in April, my property manager Maisie Widdas has been amazing! She has always kept open, prompt lines of communication and is always friendly and super helpful whenever i need it. A real credit to Thornley Groves!","createTime":"2025-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9764dd1-693e-5936-8c80-a7ff19cc2ad4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie Widdas manages the property i own in Jefferson Place and has been doing so for some time. As a manager, Maisie is the most conscientious of people, speedily dealing with any issues that arise and in returning telephone calls promptly, She also has an incredible knowledge about all aspects of management and will contact other departments quickly, if the need arises. Maisie has the most charming and friendly telephone nanner which even comes through in her emails, All of these points inspires me with confidence and she is a genius at reassuring me, as I do become quite anxious with some situations. I don’t have enough words to give Maisie all my thanks for her continued help, patience, kindness and support. It is truly amazing and I do really appreciate all her outstnding efforts. Maisie is the most excellent ambassador for Thornley Groves in every way. Sent from my iPhone","createTime":"2025-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"29dbdd2f-210b-5b45-9720-986d5c78f60c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rebecca is fantastic! So helpful, positive, and made house hunting really easy and fun. Highly recommend her","createTime":"2025-08-29T23:00:00.000Z","locationID":"TGL"}},{"id":"cd2eca40-d8e0-527e-a0ea-7fe02ae72bcb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been incredibly happy with the service, professionalism and support I experienced through a complicated sale. The whole team have been wonderful from Alex valuing the property and offering his invaluable knowledge and experience. Jackie being my main point of contact and being incredibly helpful and supportive throughout. And Julie / Anna also being brilliant and just a pleasure to deal with. Excellent all round and cannot recommend this estate agents highly enough.","createTime":"2025-08-29T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"e0231923-3d0f-5d51-aaa0-b6d3fecd1dd4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a fantastic experience selling my home with Tom, Lois & Rebekah at the Thornley Groves Prestwich Office. From start to finish, the team was professional, reliable, and friendly. Communication was excellent throughout the process, and everything was handled efficiently and with care. What could have been a stressful time was made so much easier thanks to their support and expertise. I’m delighted with the outcome and would highly recommend Thornley Groves to anyone looking to sell their home.","createTime":"2025-08-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e80ade6-1ef7-5fa6-b3c6-0c8301be872a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a fantastic experience selling my home with Tom, Lois & Rebekah at the Thornley Groves Prestwich Office. From start to finish, the team was professional, reliable, and friendly. Communication was excellent throughout the process, and everything was handled efficiently and with care. What could have been a stressful time was made so much easier thanks to their support and expertise. I’m delighted with the outcome and would highly recommend Thornley Groves to anyone looking to sell their home.","createTime":"2025-08-28T23:00:00.000Z","locationID":"TGL"}},{"id":"00b62630-0218-5da5-b615-3ae34453e6ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My daughter is moving into one of their properties and the lack of communication was awful to begin with but a huge shout out to Ali who agreed for us to meet him at the Fallowfield office and took time out to explain the delay, made notes and kept us in the loop since. Speaks well and is prompt with his responses.","createTime":"2025-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1a491db6-216e-5185-a784-b5f2921b5ae1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had really good experience with Thorney groves prestwich honestly I will definitely recommend Lois and Tom have been dealing with my case specifically Lois they are really professional and nice they kept my updated with every single thing they both are really kind , polite and helpful they are both amazing thank you so much for everything because Lois I’m getting my house key today ☺️thank you I really appreciate it","createTime":"2025-08-27T23:00:00.000Z","locationID":"TGL"}},{"id":"4cdaaa40-3ba3-5297-a7f5-c0f28e3cedf5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Rebecca in Lettings getting new tenants into our rental house swiftly. Polite and enthusiastic too! Shout out to Akash as well our property manager who always handles our issues very promptly and professionally. We have been clients TG for some time and they have been great. Thankyou","createTime":"2025-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad24e53c-b656-5a98-980f-7803327fb587","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"On time and good service","createTime":"2025-08-27T23:00:00.000Z","locationID":"SWN"}},{"id":"29290470-670d-5f4f-a11a-ef53ace351fb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service, especially from Alex & Jackie. They kept me updated on progress towards completion & also were a useful conduit regarding the buyer's progress. Many thanks to all at Thornley Groves who kept me informed.","createTime":"2025-08-27T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"01103ab4-1922-52e9-a907-8e233840059e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chris at the Chester office has been great to deal with. Makes it all so much easier 10/10","createTime":"2025-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6fa30c75-b337-55e3-849a-d8dd69421ef2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ella has been amazing from start to finish in the application process and on the viewing day. She helped answer all our questions and was very professional","createTime":"2025-08-26T23:00:00.000Z","locationID":"STY"}},{"id":"752d121f-0965-52b9-af71-8108907379c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kent Holmen (Chester Branch) was extremely professional and helpful when we met at the rental property.","createTime":"2025-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b02243cf-f5bf-579f-a864-4a76daa8b87d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a lovely house viewing on Saturday, was shown around by Kelly McDermott who was friendly, helpful and made it a really positive experience.","createTime":"2025-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ac3ff77-8f8e-5fa2-ad68-bd839e7db0d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were having a difficult time finding a new rental property to move in to through difficult processes and bidding wars with other letting agents. Then we found Thornley Groves and Kent was a massive help. He showed us around a property and we knew it was the right one for us. Kent helped throughout the process alongside Faye. The process was easy, no jumping through hoops and within weeks we got our keys. Thank you to both of you, we love our wee house!!","createTime":"2025-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e96308f-2265-59c3-a992-e1fc08b8972d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good service, fast response and smooth communication!","createTime":"2025-08-25T23:00:00.000Z","locationID":"SAL"}},{"id":"7a0b342a-2210-5016-b3c5-55a6801c9441","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently purchased a property being marketed by Thornley Groves, Altrincham. From our first contact to completion we received nothing but help and assistance from Lucy and we would like to thank her for helping us through what at times was a very stressful experience. We would certainly recommend this company.","createTime":"2025-08-25T23:00:00.000Z","locationID":"ALM"}},{"id":"81107af7-3fd6-5b3e-8608-c2cb96e169a9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional and helpful at all times Without the commitment of the estate agents and the help of Claire pushing the solicitors the sale would still be going through !!!","createTime":"2025-08-25T23:00:00.000Z","locationID":"HAL"}},{"id":"4768bb04-2ba8-530a-afe3-a1a47b4c5b6e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great viewing with Kelly , was knowledgeable and thoughtful , not pushy !","createTime":"2025-08-25T23:00:00.000Z","locationID":"SWN"}},{"id":"457b7d18-705c-5104-8fb0-7ba3cda1a727","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I instructed Thornley Groves to deal with the sale of my house in Altrincham. I primarily dealt with James Gatter. Overall, I had a positive experience with Thornley Groves. They managed to sell my house off-market which was great as we didn't have to deal with endless viewings and we sold the house for the asking price. James did a great job dealing with the buyers and their solicitors who did make the conveyancing process quite difficult. I've given 4 stars instead of 5 because there were a couple of instances where communication from James during the process was not great - one instance related to items the buyers thought were being left behind which had not been made clear when they made their offer and the second instance was when I was having to rely on the estate agents dealing with the house my partner and I were purchasing to provide updates as the conveyancing process progressed. In respect of the second instance, this wasn't because James wasn't doing work in the background but because my buyers' solicitors were massively delaying the progression of the purchase. It would have just been good to know what James was doing in the background to progress things.","createTime":"2025-08-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1818e88-479f-5c63-ad25-1bd382c8b2a5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I instructed Thornley Groves to deal with the sale of my house in Altrincham. I primarily dealt with James Gatter. Overall, I had a positive experience with Thornley Groves. They managed to sell my house off-market which was great as we didn't have to deal with endless viewings and we sold the house for the asking price. James did a great job dealing with the buyers and their solicitors who did make the conveyancing process quite difficult. I've given 4 stars instead of 5 because there were a couple of instances where communication from James during the process was not great - one instance related to items the buyers thought were being left behind which had not been made clear when they made their offer and the second instance was when I was having to rely on the estate agents dealing with the house my partner and I were purchasing to provide updates as the conveyancing process progressed. In respect of the second instance, this wasn't because James wasn't doing work in the background but because my buyers' solicitors were massively delaying the progression of the purchase. It would have just been good to know what James was doing in the background to progress things.","createTime":"2025-08-25T23:00:00.000Z","locationID":"ALM"}},{"id":"ec5ff260-f06c-50c7-9905-a01ed9198c63","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently viewed a property with Kelly and she was brilliant! Super friendly, welcoming, and full of knowledge. She explained everything clearly and made the whole viewing feel relaxed and enjoyable.","createTime":"2025-08-23T23:00:00.000Z","locationID":"SWN"}},{"id":"8943a3bb-7fac-5f63-83a9-44fef90b3ac1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Viewed a couple of properties now with Kelly McDermott and she’s lovely, really made the whole experience smooth and comfortable x","createTime":"2025-08-22T23:00:00.000Z","locationID":"SWN"}},{"id":"7e673a48-705f-5ef5-87f6-daeb460abf17","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a buyer we found that Thornley Groves was one of the better estate agents in Chester. Helpful and informed viewing with an agent and gave good advice to support our offer. Professional and friendly.","createTime":"2025-08-22T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"686d6416-475f-5076-b2c5-34e0849d3c41","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently viewed a house with Ellie Milnthorp. She was very friendly, came prepared with information, and gave us plenty of time to walk around the property without being pushy. Thank you for the help, Ellie.","createTime":"2025-08-22T23:00:00.000Z","locationID":"SWN"}},{"id":"43eba5b7-5a4e-5ec1-9100-737e6970b95b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are delighted with the service by Thornley Groves, in particular the support provided by Colette Raftery. Throughout the process she provided really regular and clear communication in a very professional and reassuring way. We have no hesitation in highly recommending Thornley Groves - and especially Colette to buying or selling a property.","createTime":"2025-08-22T23:00:00.000Z","locationID":"ALM"}},{"id":"a08c7e18-e657-5dcc-bc3d-cdf7ebc783b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewed a couple of properties with Kelly McDermott, she’s lovely and made the whole experience smooth and comfortable x","createTime":"2025-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6b6b4d38-a54a-58ca-a1e2-f962de6e4360","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-08-22T23:00:00.000Z","locationID":"SWN"}},{"id":"da0919fe-3542-5cc7-9cd6-bbf00ec38add","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience viewing and securing a property with Moe. He was great at answering any questions and really proactive in helping us secure the property. He sent contracts over quickly and the made the whole process seamless! Thanks so much :)","createTime":"2025-08-21T23:00:00.000Z","locationID":"STY"}},{"id":"edeed5f9-0c19-50c1-ad86-30bc65402133","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Grove Altrincham where a great help in selling our house. We had lived in it for 45 years and was purchased with hardly any paperwork, moving to 2025 couldn't believe the amount of paper required to sell our house, Thornley Groves helped us work our way through. Would use them again in the future.","createTime":"2025-08-21T23:00:00.000Z","locationID":"ALM"}},{"id":"40e21a82-915e-5928-a9b6-32089a164832","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We mainly dealt with Antonia to rent a room for my son. I have to say Antonia was a breath of fresh air. Very helpful, extremely polite and very professional. From start to finish we were always able to keep full contact with Thornley Groves and we are very happy with the service provided. Antonia is an asset to your company and as I work for a government based company myself I fully understand the importance of face to face comms and Antonia certainly met all the criteria. Thanks very much for all your help :) Shaun","createTime":"2025-08-21T23:00:00.000Z","locationID":"ALM"}},{"id":"75baffca-ef99-5863-9cf9-0064d54fa247","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Viewed a house in Prestwich with Rebekah yesterday. Great service and communication from Rebekah. We had some questions surrounding the property and she was able to ask the seller and get back to us very quickly which helped us make an informed decision. Thanks again!","createTime":"2025-08-20T23:00:00.000Z","locationID":"TGL"}},{"id":"310c94c0-b5d0-5e17-8e32-08f1ae800dd1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have recently let a property for me which is being managed by Daisie. So far I’ve found Daisie to be extremely friendly and approachable. She’s delivered on every request I’ve made of her and is organised and professional. The property is in safe hands with her!","createTime":"2025-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ee1bf69-3900-5d4b-8ab6-80fe31882ff7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves have recently let a property for me which is being managed by Daisie. So far I’ve found Daisie to be extremely friendly and approachable. She’s delivered on every request I’ve made of her and is organised and professional. The property is in safe hands with her!","createTime":"2025-08-20T23:00:00.000Z","locationID":"SWN"}},{"id":"d76017bd-8128-5273-a83e-6d1cc29d0814","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had a really excellent experience when buying my next house through this company. They are extremely helpful and professional and queries are dealt with promptly.","createTime":"2025-08-20T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"7779b0ed-f0a2-5b58-be9c-9837de187222","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service all round from Kevin and Lucy that dealt with my move.","createTime":"2025-08-20T23:00:00.000Z","locationID":"SWN"}},{"id":"cdcb81f5-a0f7-5c9e-ada2-95725029d4ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves arranged an excellent let for my property a few weeks ago. Thanks to Melissa, Alice and Natalie in the Sale office who were all a great help and worked together to ensure everything went smoothly. Very highly recommended.","createTime":"2025-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"870222ef-bbca-5bad-8d7e-34cc67b79cbf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-08-20T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"98f581a6-4016-5fdb-89a8-b35c98f3c8ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ali Perry has been a great lettings agent to deal with. She approaches all questions and concerns by my tenant and I with prompt attention.","createTime":"2025-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ebd730b-d4c4-5788-9299-b23273923876","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had Moe and he was excellent from the start what started as an issue switched into my current place because of his quick thinking and understanding attitude","createTime":"2025-08-19T23:00:00.000Z","locationID":"STY"}},{"id":"7056448e-0b16-5c68-b4ad-76d6503a926a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nazia Subhan managed new HMO licence for our rental property. The process is always drawn out and aggravating. Nazia completed all processes, maintained all communications with the City Council and kept me updated throughout. Her input greatly ameliorated the process. I am grateful.","createTime":"2025-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"871b584f-9c08-5021-85e3-6ebe4bc7e05c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kelly McDermott was so helpful and kind","createTime":"2025-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d961ea95-54ed-5270-b600-24b8ac48a615","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Can't find any faults","createTime":"2025-08-19T23:00:00.000Z","locationID":"SWN"}},{"id":"0875cc4c-7a6d-5f15-a2f7-68345b1882c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a really positive experience with Thornley groves estate agents. We were shown around by Karen who was so lovely and made us feel optimistic as we are quite anxious first time renters! Thank you Karen :)","createTime":"2025-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f04fcc5f-5ba5-5a59-b986-17074c43c637","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very nice staff","createTime":"2025-08-19T23:00:00.000Z","locationID":"SWN"}},{"id":"0c0be0d7-7777-53f7-a014-512951140905","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy as a student renter, smooth & quick process.","createTime":"2025-08-19T23:00:00.000Z","locationID":"THF"}},{"id":"05157c4b-ef35-5d14-8a0d-6dff511bcdd5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maria El Ghazzi has been exceptionally helpful throughout our experience with Thornley Groves. Her communication has been clear, timely, and professional, making the entire process smooth and stress-free.","createTime":"2025-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"502a5e3f-a2d9-5724-bd4f-e1866b922ba8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Herbert at the Vimto Gardens branch has been brilliant. He’s always quick to reply and sorts out any repairs or issues really efficiently. We’ve had no problems at all with the service so far. From the viewing to move in, everything was handled really smoothly and in no time. Also, being able to track everything online made the whole process super easy.","createTime":"2025-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0fbcf92d-c388-56ff-9d0a-1a6ce244b4c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A cooperative and practical team.","createTime":"2025-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"37c0e43b-1e3e-5a44-9f4e-414d54140322","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently had an apartment at Beetham Tower, and my experience with Thornley Groves was outstanding. Among all the agents I dealt with, Gabriel truly stood out as the best. He was consistently professional, attentive, and went above and beyond to ensure that everything was handled smoothly. His communication was clear and efficient, and he always took the time to answer questions and provide support, which made a real difference. I would also like to highlight the role of Jodie, who managed the procedure from the Thornley Groves Southern Gate, Manchester office. She was extremely organised, approachable, and made the entire process seamless from start to finish. Thanks to her, the paperwork and formalities were stress-free and handled with great care. Overall, I cannot recommend Gabriel and Jodie enough. Their professionalism, dedication, and friendly approach made my experience at Beetham Tower excellent. Thornley Groves is fortunate to have such committed and reliable team members. Amir Guemari","createTime":"2025-08-17T23:00:00.000Z","locationID":"STY"}},{"id":"575b30a9-d181-5aa3-bc74-6fabe4c02547","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been working with Thornley Groves for sometime now and have seen the attention and commitment grow to both landlords and contractors to give the tenants the best service and experience possible. All members of the team are responsive in all aspects of the business, but in particular Chloe Jewell excels in her role. Polite and responsive to all situations Chloe is an asset to the business.","createTime":"2025-08-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f32aab72-f170-5d9e-9a44-765d5833d11c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent support throughout the letting process, specifically very good and clear communication from property manager Ali Perry. It is always reassuring that she takes the extra time to look into issues and queries properly.","createTime":"2025-08-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6036c970-52a8-59b8-8c56-8c0ab9035db9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic, efficient service at Thornley Groves Didsbury. Annette, Sophie, and Zak were professional and super helpful at handling any queries or questions I had. Really felt confident with the entire process and would highly recommend them to any looking to rent or buy a property. Amazing team.","createTime":"2025-08-17T23:00:00.000Z","locationID":"TGD"}},{"id":"7f2bfa79-d502-5cd4-9287-73d6f1aae4ae","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service, couldn’t recommend Karen highly enough. Very honest and patient during our interaction and answered any queries I had with knowledge","createTime":"2025-08-16T23:00:00.000Z","locationID":"TGL"}},{"id":"6632e2ec-ff13-5c84-8195-8fbd276d40d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott gave us a tour of a bungalow we were interested in buying Kelly was very informative and gave comprehensive information about all aspects of the property She also gave contact details of the relevant people we needed to speak to ie valuations , and mortgage brokerage She was very personable and we felt confident of using this company .","createTime":"2025-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d87a853-f746-5e3c-852a-456ee9388635","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Herbert Chong of Thornley Groves is great. I am fully satisfied with Herbert as he is helpful and responsive. I have no hesitation to recommend him to anyone who requires property management services.","createTime":"2025-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"919356a9-6302-5c38-b4af-bf28c4eb2da0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently moved to a Thornley groves property and Maria El Ghazzi has been very responsive and helpful I would definitely rent again from this agency","createTime":"2025-08-14T23:00:00.000Z","locationID":"THF"}},{"id":"3b850390-d631-50d3-bfb1-763ef97ff60e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had such a great experience with Thornley Groves and would like to especially thank Owain Lacey, Natalie Forgrave, and Rebecca Peliober for their outstanding service. They have all been incredibly attentive, always available to answer questions, and quick to provide clear, helpful advice. From finding new tenants to managing the property day-to-day, their professionalism and proactive approach have made my involvement with the company smooth and stress-free. I’m grateful for their support and would highly recommend Thornley Groves to anyone looking for a reliable and personable letting agent.","createTime":"2025-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6dbd5cee-7154-529c-9fcc-df2ff212c02e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"They were very attentive and made my choice of property much easier. Mr. Mungun was a great help. Thank you so much.","createTime":"2025-08-14T23:00:00.000Z","locationID":"STY"}},{"id":"0fa2df8f-96a1-5028-962d-1ed6d469bc3f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"TG have been amazing so far with the letting of first BTL property in Bolton. Kevin, Amber and Lucy are very responsive and great at what they do. Thank you.","createTime":"2025-08-14T23:00:00.000Z","locationID":"SWN"}},{"id":"b03b918d-2450-51f4-8b2f-745d473ef46a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing service very kind and helpful Rebekah is one of the best agents she gave me her time even without any booked appointment and send me a list of properties with all my requirements i am so grateful","createTime":"2025-08-14T23:00:00.000Z","locationID":"TGL"}},{"id":"b8a6c200-c272-5bc6-8162-696f6acc4443","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"First time house renting! Really smooth handover, Ali from Fallowfield has been extremely helpful with getting things sorted. Would highly recommend that office!","createTime":"2025-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"be1ecfc8-578e-57f7-b2ee-a8feaccd9b4f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Mungun was the agent that helped my flatmate and me getting the flat, really good service and the paperwork was easy and smooth","createTime":"2025-08-14T23:00:00.000Z","locationID":"STY"}},{"id":"a4efc694-a4e5-5f83-96b3-59751c636d18","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma has been the greatest help in assisting with all renting agreements and also liasing with landlord","createTime":"2025-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3dfdf228-4418-548a-b64f-118059979b1d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had such a great experience with Mungun. From start to finish, he's been professional, friendly, and incredibly helpful. Communication was always quick and clear, and they made the whole process smooth and stress-free. It’s so refreshing to work with an agent who genuinely cares and goes the extra mile to make sure everything is sorted perfectly. I truly appreciate all his hard work and support, and I wouldn’t hesitate to recommend him to anyone looking to rent or let a property. Thank you again for making this such a positive experience!","createTime":"2025-08-13T23:00:00.000Z","locationID":"STY"}},{"id":"f9f263a3-b14d-5d53-bd45-1e6bf8c276c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Been with this company for 3.5 years now having taken over our previous agent (who were excellent). Mixed views on this company. Mainly due to a lack of consistency with the many property managers (around 9/10 in total). Having said that, our current Property manager Daisie has been friendly and helpful. She’s been attentive, responsive and proactive with communication so far. Which is really all we need. Thanks for the support Daisie. Chris","createTime":"2025-08-13T23:00:00.000Z","locationID":"SWN"}},{"id":"32b0f594-6975-5c64-b568-021b04ee0901","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We met Alicia Owen of Thornley Groves Sale, Cheshire at a property, of which two Apartments were For Sale! Alicia was most informative about the 2 Properties & made us Welcome, to view, at our leisure. Very helpful & Pleasant to deal with!","createTime":"2025-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a8b1a33d-9550-59b9-b3b7-c09861156f09","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Met with Kelly today, who was very helpful, as we are novices in this game.","createTime":"2025-08-12T23:00:00.000Z","locationID":"SWN"}},{"id":"69942a51-4ccb-5e31-adfb-d26a28bedf8c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Went to view a property and was greeted by Kelly McDermott. Kelly guided us through the property and was very helpful with her advice.","createTime":"2025-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8a7a7b3a-d0f0-5d7c-9e98-8f151eb129ec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've recently viewed a property twice, both times with Kelly and both times she has been incredibly friendly and helpful with plenty of knowledge about the property.","createTime":"2025-08-12T23:00:00.000Z","locationID":"SWN"}},{"id":"19941348-9e75-5cfe-a6c9-ae28ea1fe0fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The Lettings Agents are very informative and respond promptly to my requests. They keep me fully filled in with any changes. J Lewis Long time Landlord","createTime":"2025-08-11T23:00:00.000Z","locationID":"STY"}},{"id":"66047204-446f-596a-980d-8f237e23d171","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It gives me immense pleasure to write a review for Thornley Groves as this has been a very hassle free and pleasant experience to rent thorugh Thornley Groves. Their communication is clear, planned and informed well in advance of any events like inspection or carrying out any work. The portal for raising any issues or concerns regarding household utilities( e.g Radiators, washing machine, dishwasher etc....) is very easy, in detail and is actioned in a very reasionable time frame. As tenants we feel we are being heard. A special thank you to Emma Slabbert, as recently we had contacted Thornley Groves for a couple of things via emails and Emma was very punctual and considerate in responding to the emails and following up on them. We sincerely appreciate this and a BIG thank you. Keep it up team Thornley Groves !!!!!!!!","createTime":"2025-08-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e2a988dd-7542-58c1-a910-3168a2068f63","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve been viewing properties to buy, and Ellie has been so helpful with Thornley Groves properties. She’s been considerate during walk-arounds and followed up my questions by email so quickly. I have really appreciated her service!","createTime":"2025-08-11T23:00:00.000Z","locationID":"SWN"}},{"id":"e83befcb-88ec-51d9-802d-5bf95ea9b5c1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have used Thornley Groves on several occasions, to rent out our old family home. Thornley Groves have always been able to find an occupier quickly, without sacrificing the expected rental level. They are competitively priced and very responsive. Most recently, we worked with Rebecca, who was keen and pleasant to work with.","createTime":"2025-08-11T23:00:00.000Z","locationID":"ALM"}},{"id":"fe225e01-bac5-5972-9cb5-ded129913b1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great job provided by Herbert Chong of Thornley Groves. I have been using this real estate agent for 5 years now. They are reliable, responsive and trustworthy. As an oversea landlord, I am satisfied with the service and would recommend to anyone.","createTime":"2025-08-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f2e986d-5ee4-5996-ba90-94cac5d81902","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves provide a very good service, but want to call out my property manager, Emma Slabbert - who is very attentive, responsive and always willing to help. Very happy with overall service of agency","createTime":"2025-08-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"32e286a9-e1dc-5553-8816-8806840bfb27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly from your Monton office met me today to view one of your properties for sale. From the set go she was so friendly, welcoming, very informative & helpful. Nothing was too much trouble","createTime":"2025-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"de711444-8bc5-5a96-8be5-5a1008921545","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing with Thornley Groves (Monton) today and Kelly McDermott was very friendly, helpful and informative. She was very professional and attentive. Highly recommended..","createTime":"2025-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e1565f7-6fd3-5b2d-81e5-625dc8232960","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Thornley Groves (Monton) today and Kelly McDermott was very friendly, helpful and informative. She was very professional and attentive. Highly recommended..","createTime":"2025-08-08T23:00:00.000Z","locationID":"SWN"}},{"id":"3e8f3402-beb2-512e-9179-805d2411a95d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently was shown a property by Kelly McDermott, she was amazing , so warm and welcoming. Customer service at its best.","createTime":"2025-08-08T23:00:00.000Z","locationID":"SWN"}},{"id":"b0c88cf1-3ae9-5628-ad13-5af58ac63925","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently relocated to a new property managed by Thornley Groves, following a difficult experience with another local estate agent. The previous property I moved into five months earlier was sold, despite my expressed interest in a long-term let, which prompted me to seek new accommodation. I had the opportunity to view with Thornley Groves, and I am pleased to say that the first property I saw was an excellent match. Initially, I was assisted by Alice in the Sale Office, who was exceptionally professional and efficient. The application process and administrative procedures were straightforward and smooth, with no issues encountered. Since moving in, I have been in contact with Kane, who has demonstrated excellent communication skills. He keeps me well-informed and is readily accessible. He is attentive and personable. Although I was somewhat apprehensive about moving again, I am grateful for the experience and confident in the support provided by Thornley Groves. Their approachability and attentiveness have given me peace of mind, especially after my previous negative experiences. Thank you, Alice and Kane, for your assistance in making the process seamless. My son and I are very happy in our new home and hope to remain here for a long time.","createTime":"2025-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6bd8232e-3de9-580d-83eb-462c51f80e70","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant estate agents. Smooth process from start to finish when renting out a new apartment unit. Would recommend for all landlords and tenants. A special thank you to Samantha, Moe and Gabrielle for all your help.","createTime":"2025-08-07T23:00:00.000Z","locationID":"STY"}},{"id":"36000e88-f628-5ca1-9178-18a1eb740817","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been an extremely satisfied client of Thornley Groves over the past 20 years, and can state with confidence that they are an outstanding agency. The best I’ve ever used in the UK. The level of professionalism across the team has always been exceptional, and in particular I would like to highlight Michael Richardson who has been particularly impressive as my property manager for a number of years now. His efficiency and reliability mean that I never need to worry about the property, and he’s also a pleasure to deal with. I would highly recommend Thornley Groves.","createTime":"2025-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"68816932-9b6e-5181-9bf2-1dd8f223018c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A fantastic service from the Thornley Groves team at Chester. Aaron was always on hand to guide us through the process making sure things happened in good time. Would definitely use them again.","createTime":"2025-08-07T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"a767ad50-58aa-55f9-8c6f-31479e3a96b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Appreciated Kane for quick respond & follow thru the case in details","createTime":"2025-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3bfa9990-52c4-5520-8c11-0eb670eff8fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience with the Altrincham Letting Team. Having relocated from Australia we found Rebecca Peilober and Felix England supportive, proactive, swift to respond and made the process of securing a rental really easy.","createTime":"2025-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bbebd98c-7135-5df9-8865-9cc5bc96d3c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Delci Barlow always handles all inquiries, professionally and in good time.","createTime":"2025-08-07T23:00:00.000Z","locationID":"SWN"}},{"id":"922b3b65-1deb-5311-8307-927720dc3b00","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have letted my property out with Thornley groves for the past two years. Their services exceed my expectations and make the process very easy. A big thanks to Melissa, Natalie, Felix and Owain for all their help! Highly recommend to anyone who is needing a property manager.","createTime":"2025-08-07T23:00:00.000Z","locationID":"ALM"}},{"id":"b0606ec8-3a67-5080-be10-3459c3f73501","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We’ve had the pleasure of working with Michael Richardson as the property manager for our rental property, and we couldn’t be more satisfied with the service he’s provided. From the outset, Michael demonstrated a high level of professionalism, efficiency, and attention to detail. He communicates clearly, responds promptly to queries, and handles all matters with both competence and courtesy. Michael’s proactive approach to property management has brought us great peace of mind—we know the property is being well looked after and that any issues are addressed swiftly and effectively. His ability to balance the needs of both landlords and tenants is impressive, and we’ve appreciated his transparency and reliability throughout. We highly recommend Michael to anyone seeking a dedicated, knowledgeable, and trustworthy property manager. He’s made the entire experience seamless and stress-free.","createTime":"2025-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"152a6b74-04e1-53f7-be7f-ccb381fda73f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Michael Richardson always delivers a high quality hands on service. He is always contactable and tries to resolve any issues promptly. Extremely helpful and diligent.","createTime":"2025-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2205b695-a209-5c55-88e9-62b8cbabe1ac","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The customer service I received today can not be faulted, as a first time buyer viewings can be daunting but from the moment I turned up to the property Kelly McDermott was warm and welcoming, making me feel comfortable and answered any questions I needed to know.","createTime":"2025-08-06T23:00:00.000Z","locationID":"SWN"}},{"id":"3489e32b-969b-58a5-b458-cf878258ac62","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had two property viewings at the end of a long day of viewings and the viewing agent, Kelly McDermott honestly made it so much better! She helped us learn more about the area, was super positive and chirpy which always helps! 10 out of 10, thanks Kelly!","createTime":"2025-08-06T23:00:00.000Z","locationID":"SWN"}},{"id":"57abb099-9cf3-5d1e-89b3-7b33fca1d0d1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"During a house viewing we met Kelly McDermott who is a friendly and knowledgeable agent. Thanks for showing us around!","createTime":"2025-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d79997f3-d57a-5a39-8ce8-56b03bda2865","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Kaja Iskra for making the off-boarding process such a pleasant experience.","createTime":"2025-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"434f929d-34ff-562c-bef9-d69342fbcefa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisie's swift action was impressive. You resolved the tenant's request promptly and professionally. I'm very pleased to have her as my property RM.","createTime":"2025-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d586106-1b20-5faa-a8d6-5595247180f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Delci Barlow, ensures that inquiries are always handled professionally and in good time.","createTime":"2025-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b914c618-4835-5ed1-86e8-a5fdc516af2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing service. Michelle and team offer a fantastic service from sourcing tenants through to managing everyday challenges throughout a tenancy. The key difference is the genuine care and attention to every detail which leaves me with 100% confidence that I am in good hands.","createTime":"2025-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1fab5583-7356-5e3b-a6bc-138cc3ebc76e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks Michael Richardson and Thornley Groves for managing my properties in Manchester. As an oversea landlord, I really need someone looking after my properties. Michael is a nice and trustworthy person who always responds to me within a few hours. Five star manager.","createTime":"2025-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8df1afaa-1e7d-5207-8029-0312100a4b41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The customer service I received today can not be faulted, as a first time buyer viewings can be daunting but from the moment I turned up to the property Kelly McDermott was warm and welcoming, making me feel comfortable and answered any questions I needed to know.","createTime":"2025-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f008b85-0470-5a96-b77a-4384db7c069d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gabrielle Roberts has been amazing. Thornley Groves have really stepped up their game over the last couple of years.","createTime":"2025-08-06T23:00:00.000Z","locationID":"STY"}},{"id":"813b6947-d2e9-55af-a952-f1a4bce06262","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I lived in a Thornley Groves flat on Blanchard Street for one year. Overall, it was a good experience. My flat manager, Akeem, handled all queries professionally and was always responsive and respectful. I did have an issue with getting my deposit back, which I believe is quite common with all agencies. Initially, I was disturb because they are not giving my deposit back. Since my deposit was protected with the Tenancy Deposit Scheme (TDS), I was able to recover the full amount through their dispute resolution process. Overall, I would say Thornley Groves is a reliable agency.","createTime":"2025-08-06T23:00:00.000Z","locationID":"STY"}},{"id":"90e27483-a2da-5c54-8c9b-5227e16d2e3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I viewed a property today with Thornley Groves estate agents and Kelly McDermott showed me round the property. Very professional and knowledgeable of the area. Thank you . Jak","createTime":"2025-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c80b0a44-d46f-5404-b17e-eaeed5a3e2be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kane is very professional and offers and excellent service. He always responds quickly to any queries. I would highly recommend Kane. 5 star service ! He is very knowledgable and helpful with everything.","createTime":"2025-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"36998a46-dbaa-5a4c-a764-b71e4be87943","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Akash went to great lengths to deliver excellence in customer service, navigating roadblocks and misinformation. He realized his organization had made errors and he corrected them. It took a while and several knockbacks but he was able to do the right thing and keep a long standing and loyal customer.","createTime":"2025-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"19a5be07-a974-53cd-ac26-7c7b72058219","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing at one of the property on sale in Bridgewater view in Monton with Kelly McDermott, who was very polite and friendly. Their customer service was very good and I would recommend them to anyone.","createTime":"2025-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c9a24f74-e806-5c77-bd63-87b731b0ae24","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Given I have a portfolio to manage I like having a more focused and single person, in my case Michelle Cleary, to deal with rather than blindly try to find an individual assigned to the specific tasks Thornley Groves employ.","createTime":"2025-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c9ac09ce-2bfd-5f0d-af9e-47e374a261cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Very efficient when able to contact my letting manager","createTime":"2025-08-05T23:00:00.000Z","locationID":"STY"}},{"id":"12ba68df-90ed-544b-aa52-a69da504a43c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From my first phone call with Lois to meeting Tom who valued my house. Just a lovely team who are so friendly and helpful. Looking forward to liaising with them further on our house hunting/selling journey. Well done to all, a great service so far.","createTime":"2025-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8487873c-c700-5304-9e8d-b9276411658f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Looking at buying a house for the first time and was shown a lovely property. Kelly McDermott showed us around and she was very knowledgable on the property and answered all the questions we had. Kelly even said if the property wasn’t to our liking that she would email over other properties that we might be interested in. Very happy with the customer service Kelly provided!","createTime":"2025-08-05T23:00:00.000Z","locationID":"SWN"}},{"id":"3f0f730b-ca66-55dd-96ed-3916ae6d82f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-08-04T23:00:00.000Z","locationID":"TGL"}},{"id":"5ccdf83d-8197-5949-a4b4-3c10c8523a50","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hi, Good Evening. I had a Lovely experience with Thornley Groves! The service was provided to us by a lovely lady, Karen Filson. She has politely answered each question and so helpful.","createTime":"2025-08-04T23:00:00.000Z","locationID":"TGL"}},{"id":"2982af11-6e0a-5f58-8e96-33ceac09f45b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fast, easy, simple with quick responses from both Karen who showed me the property made sure it was a smooth transition. Kept all promises that we discussed. Faye who was very informative with information when I was asking from the office also would definitely recommend this estate agents!","createTime":"2025-08-04T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"887ee6d8-b95f-5f0a-b626-126b34b50441","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We’ve had lots of property relationship managers over the last two years we've been living in a property managed by Thornley Groves, although our current contact Kaja has been so helpful and efficient! She’s always got back to us promptly and gets issues looked into quickly.","createTime":"2025-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a936b956-394f-57a6-a7bf-d3111ed77624","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisie widdas was really supportive through my tenancy. She was always quick to solve any maintenance issues and was very communicative. When we moved out she was very quick to have our deposit back to us. If we ever rent again we will be sure to use Thornley Groves! Thanks again Maisie!!","createTime":"2025-08-04T23:00:00.000Z","locationID":"VGN"}},{"id":"c816912b-a0a9-5be2-8bf2-c48cd02ef925","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I viewed a property with TG, Kelly showed me around. The process of arranging the viewing was smooth, it was easy to reach the branch, the person I spoke to was polite & friendly, listened to me & gave me thorough information. Kelly was friendly & approachable, she was knowledgeable about the property & enthusiastic about showing me around. She allowed me to wander around the house on my own & was available at any point to answer my questions. It was overall a very positive experience.","createTime":"2025-08-04T23:00:00.000Z","locationID":"SWN"}},{"id":"6f90eb35-ca16-50d2-b3ca-d146cc8cae4a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"18yrs a landlord, and these girls at the Prestwich branch never fail to deliver. Great communication from start to finish, understanding my needs, and just don't stop until they find the right calibre of tenant. Brilliant, brilliant service. Thank you again girls. Phil","createTime":"2025-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5804d022-46c6-5bd1-8613-a4fa3924e435","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm very happy with the experience of working with Thornley Groves. The team are professional and my Property Relationship Manager, Maisie Widdas, is outstanding and very responsive, thorough and always quickly sorts out anything that comes up with our properties. She ensures my queries are answered promptly and professionally. She is really friendly, has great follow through and I'm so grateful to her for always going out of her way to make sure my tenants and I are happy! Thanks so much Maisie.","createTime":"2025-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d65ab30-c148-5840-bad6-355ca551a028","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Delci Barlow, the Property Relationship Manager at this Estate Agent is one step above the rest, very Proactive, effective and efficient.","createTime":"2025-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb08c0f2-9650-5333-9413-28b4d0d8ba9a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I initially approached Matthew’s of Chester as the estate agent was recommended by the solicitor appointed by my father’s estate. This agency is now part of Thornley Groves and the team has greatly assisted me with the sale of my parent’s property during a very emotional time. Throughout the whole process the team has guided me and acted professionally but with great kindness and I am grateful for their help during the successful sale of the property.","createTime":"2025-08-03T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"04c031f7-3b80-54ec-b22c-77c949c9f6a2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie Milnthorp at Thornley Groves in Monton was lovely to meet and she showed me 2 properties to buy and went out of her way to point out the various attributes of both. I felt like I could trust her and would be very happy to be sold a property by her ! Kelly McDermott then showed me the final property who was also lovely and this is now the property I am buying - I can’t thank them both enough for the smooth process so far","createTime":"2025-08-03T23:00:00.000Z","locationID":"SWN"}},{"id":"5d502811-4a49-57b1-9e6b-0aa0bd45d1b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha, the Assistant Sales Manager, has been absolutely incredible throughout my flat purchase, which ended up lasting over 7 months due to an extremely difficult seller. Despite the many challenges, Natasha remained consistently helpful, responsive, and proactive. She always replied quickly, kept me updated at every stage, and went above and beyond to push things forward, especially as my tenancy was ending. Her problem solving skills and determination were key in helping me finally complete in time. I genuinely don’t think it would’ve happened without her support. Also a big thank you to George, who was brilliant during the viewing and offer stage. Thank you so much both, you’re a credit to your team!","createTime":"2025-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8041212-be33-5504-b269-d986f693088c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had a few viewings with this estate agents, specifically with Ellie Milnthorp and Kelly McDermott. Both are very friendly and responsive. They get to know you as a buyer and it comes across that they want to help and find you the perfect home.","createTime":"2025-08-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a466fc5e-16e4-5a0f-bc03-b1fd2b9834ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good communication and helpful, experienced people. Ali Perry has been looking after my rental property for a long time and is reliable, professional and gets things done with minimum fuss.","createTime":"2025-08-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ccad9a1a-5b64-5f5d-8328-79b137261c0b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gabriel was fantastic at helping us find a flat. We'd had not much luck after a month of searching but he sent us a property tailored to our preferences which we were able to complete a successful application within the same day. He'd even gone out of his way to take a video viewing of the property to send to us! Thornley Groves has been an efficient service and many thanks again for all your help Gabriel! 🙏✨","createTime":"2025-07-31T23:00:00.000Z","locationID":"STY"}},{"id":"082e9064-1059-5fe8-a37d-128c8e255016","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely dealing with Carolyne and Freddie at Thornley groves sale branch. Always kept us up to date and did chase things to speed up the process. Thanks","createTime":"2025-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c8ae548-4851-58ab-b27d-f11b75cde341","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy is very efficient and professional plus responds promptly to any query you may have. I recommend using the services of this estate agency to anyone interested in renting a property to tenants or tenants searching for a property to rent.","createTime":"2025-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9737ad4-139d-5e2f-b041-8340f42a08f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Karen Filson for showing me the property today. The home was exactly as described, I really appreciated your clear explanations and friendly approach during the viewing. It was a very positive experience, and I’d gladly recommend your services to others","createTime":"2025-07-31T23:00:00.000Z","locationID":"TGL"}},{"id":"f743ca08-a132-5c9c-bc0e-eed0d1e4847c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves are a great agent to deal with. Lucy Clegg Property Relationship Manager is very responsive and addresses any queries / issues I have, everything has been dealt with to my satisfaction thank you","createTime":"2025-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3a6713d9-3494-53b0-851c-38632cee614a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have found Thornley Groves agents helpful, polite and knowledgeable. In particular Mia and Nina. Mia helped deal with some difficult tenants last year and Nina especially dealt with problems that arose when the house was for sale and also being re/let. She responded promptly and efficiently, she was endlessly patient with us. Her knowledge is excellent she is personable and a delight to work with. She is five star in our opinion. Well done Nina.","createTime":"2025-07-30T23:00:00.000Z","locationID":"THF"}},{"id":"321cbb2a-2266-5b12-bd52-0e815b560f9f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently rented a property through Thornley Groves and the service we received was refreshing! Karen was super helpful and made the process of finding a place to rent much less stressful. She was very knowledgeable and professional, and her she kept us up-to-date so we felt reassured along the way. We would definitely recommend them.","createTime":"2025-07-30T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"1745f479-8324-5b77-af68-a3144ff5c2da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen filson was very kind woman full of respect","createTime":"2025-07-30T23:00:00.000Z","locationID":"TGL"}},{"id":"dc13484e-f9bd-53aa-90f4-ad105fdae8cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant team. They were so helpful in urgently finding us a property and putting everything through so fast. Karen and Amanda were brilliant.","createTime":"2025-07-30T23:00:00.000Z","locationID":"TGL"}},{"id":"139e5711-849a-52fc-8aef-b768058e1cc3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves let an apartment for me in Bowden. Antonia in the lettings department was very efficient and managed the process smoothly. Would definitely recommend. Josh","createTime":"2025-07-30T23:00:00.000Z","locationID":"ALM"}},{"id":"4be22a77-6ebb-54f0-801c-983326959443","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Antonia at Thornley Groves was a pleasure to work with. She was professional, polite, and efficient throughout the process of finding a tenant for my property. Communication was always clear and timely, and she made the experience smooth from start to finish. I’d happily recommend her services to other landlords.","createTime":"2025-07-30T23:00:00.000Z","locationID":"ALM"}},{"id":"6628c80e-8964-58ed-a24f-7ff85059c4f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having a lovely experience with Karen and the team at Thornley groves in Prestwich. Karen was clear with her communication about the viewing date and time and then gave me clear instructions about how to proceed. When I mentioned I was very keen on renting the flat, Amber suggested I send the application quickly. Karen then sent my application to the landlord on the same day I submitted it and called me to let me know it had been accepted the next day which was great news. Thank you Karen and team from Thornley groves!","createTime":"2025-07-30T23:00:00.000Z","locationID":"TGL"}},{"id":"5a45aa55-8de6-5a61-a22f-8e5b5b8228d1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly has showed us around a couple of properties now and has been amazing both times. She's so friendly, welcoming and honest. She gives you all the details you needs and really wants to help you find the right property for you.","createTime":"2025-07-30T23:00:00.000Z","locationID":"SWN"}},{"id":"727b9796-f646-5ede-a1e1-deeafc26b665","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Khira handled our rental renewal which was very quick and straightforward, any questions were answered quickly. Thank you to a great team.","createTime":"2025-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"faf0f06f-3b02-5849-8a46-b1ddb430a2df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The lovely Lois has been great as my partner and I embark on the journey of securing our first home together. She’s been on hand to answer our questions and guide us through the process without any of the jargon - I would highly recommend!","createTime":"2025-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"81295c13-ae04-529d-abd5-54165d3cddc4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kevin and Lucy have done a really good job for us. Very professional service with excellent communication.","createTime":"2025-07-29T23:00:00.000Z","locationID":"SWN"}},{"id":"18109d67-c4dc-5556-a72e-b0478aa429cd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The lovely Lois has been great as my partner and I embark on the journey of securing our first home together. She’s been on hand to answer our questions and guide us through the process without any of the jargon - I would highly recommend!","createTime":"2025-07-29T23:00:00.000Z","locationID":"TGL"}},{"id":"54431829-3754-5eb7-8fe1-767a1e8fcd69","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nicholas was very informative and cooperative he helped me clear things out with the landlord and was immediately responding to my emails.","createTime":"2025-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"52812641-369d-5b75-a88a-83ebb0a67090","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was absolutely lovely, so kind, approachable, and genuinely wanted to help me. She took the time to listen and made sure I felt supported throughout. You can tell she really cares, and that makes all the difference. Thank you, Karen!","createTime":"2025-07-29T23:00:00.000Z","locationID":"TGL"}},{"id":"c527f1d4-a236-5c5c-97d5-4ebd8bf3a10e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really helpful and fast service when booking viewings for properties!! I’d like to thank Rebecca Peilober for being extra friendly and helpful in the process!","createTime":"2025-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b237fd8-68fe-5775-88cd-6812bc55d092","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently sold a property through Thornley Groves Monton branch, having previously sold my last property with Thornley Groves City Centre branch too. On both occasions I’ve been delighted with how the properties have been marketed and with the sales process too. Special mention to Kelly who is an excellent seller and genuinely lovely person, giving good advice and feedback on viewers, but also to Clare who is also lovely to speak with and really supportive with any questions I had. I’d highly recommend Thornley Groves, and especially Clare and Kelly for the sales process too!","createTime":"2025-07-29T23:00:00.000Z","locationID":"SWN"}},{"id":"741184fb-6221-5336-88c5-b86631a704e5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a wonderful experience with Lucy and Kevin from the letting agency when we moved from London to our new flat in Salford. They were both incredibly helpful and went above and beyond to make our transition as smooth as possible. Kevin arranged the viewing for us and even came in person to help remove some items from the flat, which we really appreciated. He was always quick to respond to our calls and emails, even during the weekend, showing genuine dedication. Lucy was thorough, professional, and very accommodating. She provided all the relevant information we needed and was flexible in adjusting our appointment times at the last minute. Overall, both Lucy and Kevin were responsive, thoughtful, and efficient, and we are very grateful for their support in helping us settle into our new home. Highly recommended! Hassan and Nareen","createTime":"2025-07-29T23:00:00.000Z","locationID":"SWN"}},{"id":"8dffe9c1-8cf7-5eb3-b9df-9a1ce746c04a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our experience working with Kent Holmen, and the rest of the lettings team, has been a pleasure thus far. Kent is responsive, professional and courteous. Happy to work with him.","createTime":"2025-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"426fab30-a7fc-5431-9618-a3bc90e02594","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently moved into 45 Guide post property and the whole process with Thornley Groves & especially Ali has been great. He helped us with all our queries and made our check-in really comfortable. Even called us back after we had checked in to see if everything was ok 😁","createTime":"2025-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3fcdd32-3161-560d-b9f6-fee03698dccd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Five stars are not enough to explain our experience with you people.from the beginning to end we have received incredible support from Thornley's team.Exspecialy with Kevin ,Lucy ,Amber were amazing. I was struggled with my previous landlord to get the reference,but fortunatly Kevin involved in that and made me stress free. And Lucy was replying without any delay,clarified all my concerns.she was there always , We really recommend Thornley groves if you are sercing for new home,they will make you stress free through out the process.","createTime":"2025-07-28T23:00:00.000Z","locationID":"SWN"}},{"id":"8e309188-82cb-5205-8ef5-9a359fcccb99","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a couple of viewings so far with Kelly McDermott, she is great! Pleasant, knowledgeable and understanding of my search criteria.","createTime":"2025-07-28T23:00:00.000Z","locationID":"SWN"}},{"id":"99f8fc4d-b7cd-53ac-b0f9-0cfc6e7e5dc2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gabriel was incredibly helpful and was very supportive from start to end!","createTime":"2025-07-27T23:00:00.000Z","locationID":"STY"}},{"id":"d9d475f6-c304-5320-bfcd-aa6bb5843a93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly from Thornley Groves was very professional, she gave me her full attention for the period of viewing the property.","createTime":"2025-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"71ec51d5-4c6b-5e17-b97f-217c83944f50","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good experience throughout with Chloe.","createTime":"2025-07-27T23:00:00.000Z","locationID":"THF"}},{"id":"305ac61b-1d52-5abf-8e56-0f88e5f49c6c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They helped me to get my rental property back on the market and find me a tenant. I was guided through the form filling so that it could be done quickly.","createTime":"2025-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc49c3f0-5d48-5cc8-8472-8ed106bf011b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hi,Good Evening I had a Lovely experience with one of the Thornley groves!The service was given to us from a wonderful,kind,helpful Lovely lady by the name of Karen Filson:) She was absolutely amazing,looked after us when I had the Viewing for the property in a very short time following the phone call !she have done very well and done her side as much as she could done! She have so good communication with us,knowledge of everything what we needed to know about the accommodation and including everything else! She have a very good experience and very polite was with us and kind,helpful,It was very quick in time too and also when we got in touch with Amanda we had a great communication she was so helpful too by the side of Karen !:) such an helpful and lovely experience of them!!! couldn't asked for much better! :) thank you so much!5*","createTime":"2025-07-26T23:00:00.000Z","locationID":"TGL"}},{"id":"97c62a90-33bf-583b-a61d-6c5a936652f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great Viewing Experience with Lois Lois was very professional and friendly during the property viewing. She arrived on time, was well-prepared, and guided me through the property clearly. She answered my questions politely and made the whole viewing process comfortable and smooth. I really appreciated her cooperative attitude and the way she handled everything. Thank you, Lois","createTime":"2025-07-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2eab8eb9-8fe3-5100-8088-b54420d26469","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Finding a city centre apartment felt stressful until we met Gabriel. He patiently explained everything, from locations to the whole renting process, and really made sure we found the right fit for our needs. He’s professional, but also friendly and down to earth. Not the intimidating suit and tie type of guys you normally get that just wants to rent you a flat and never answer calls after. .. Gabriel has been the kind of person you actually enjoy working with. Looking at rating and past reviews we were hesitant but so glad we have Thornley Groves a chance. Thank you for looking after us :)","createTime":"2025-07-26T23:00:00.000Z","locationID":"STY"}},{"id":"37901180-c210-5020-b1d2-b4e6e2fa4590","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Honestly, Gabriel made apartment hunting so easy. He knows the city centre like the back of his hand and walked us through every step so we felt confident making decisions. He listened to what we wanted and even suggested areas we hadn’t considered that turned out perfect for us. A real pro, but also just a great guy to work with.","createTime":"2025-07-25T23:00:00.000Z","locationID":"STY"}},{"id":"9c7b22cb-2ad4-5246-aca5-2c84e99238ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic Service from Start to Finish! Tom and Lois were professional, friendly, and incredibly efficient throughout. They kept me informed every step of the way and made the whole process feel seamless.","createTime":"2025-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9e32fb70-c76d-59be-976e-d74e14b0196e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Requested a viewing on a property for sale.Met with Kelly from Thornley Groves Estate agents. Monton .very pleasant and friendly lady. Helpful and informative regarding the property. Great customer service . Thank you","createTime":"2025-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"32fadf49-7a5a-57a9-91dd-8e7c66cecc38","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gabriel really knows his stuff when it comes to city centre apartments! He made everything super easy and stress-free, and his friendly, professional approach made the whole process a breeze. Couldn’t recommend him enough!","createTime":"2025-07-25T23:00:00.000Z","locationID":"STY"}},{"id":"329a421f-a2fc-54cb-9ef8-2670e53e30b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Ellie for all her help, she has been a breath of fresh air when it comes to estate agent staff. A Genuinely nice person and very professional! Thank you","createTime":"2025-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1541e840-92ed-5a61-9d1a-d7aa69a3c3bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gabriel made the whole experience easy from start to finish. He explained everything clearly, took the time to answer all our questions, and really went out of his way to help us figure out which part of the city would suit us best. Honestly, we couldn’t recommend him enough.","createTime":"2025-07-25T23:00:00.000Z","locationID":"STY"}},{"id":"b7b95445-c072-515e-bb58-ef08c96a6286","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had the pleasure of working with Karen Filson from the Thornley Groves Prestwich branch, and I genuinely can’t speak highly enough of the experience. Karen has been incredibly supportive, kind, and attentive throughout my viewing journey—always approachable, quick to respond, and truly invested in making the whole process smooth and stress-free. Her warmth and professionalism made a real difference, and it’s clear she takes great pride in looking after her clients. Among all the Thornley Groves branches I’ve dealt with, Prestwich stands out as the very best—thanks in large part to Karen’s outstanding service. Highly recommended!","createTime":"2025-07-24T23:00:00.000Z","locationID":"TGL"}},{"id":"95c71f9d-e694-5941-8299-dae6e5009caa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing with Ali Perry now for a number of years. I have found her knowledge and attention to detail excellent. Very thorough with information supplied and very proactive. One of the best Property Managers I have dealt with. Keep up the good work Ali","createTime":"2025-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a046d422-7d75-51f6-9c22-0b6daa1d8490","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm generally very happy with the Service provided by Thornley Groves particularly where my flat is concerned. Thank you to Herbert and the team. My main concern is the dilapidated state of Cardinal Court. It's sad to see a building that could be an attractive place to live fall into disrepair. Thank you.","createTime":"2025-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ebece136-95c1-585c-a9d5-fa389e924e3f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"On my final day as a landlord with Thornley Groves, I'd like to record my thanks for the support & advice I've received from these fine folk. Maisie Widdas has offered patient, understanding guidance, as has Debbie Meechan, while Gavin Wiley, Natasha Conway and Stuart Daniels have eased my voyage through the selling process. Thank you all - I'd recommend TG to anyone entering the market.","createTime":"2025-07-24T23:00:00.000Z","locationID":"STY"}},{"id":"25f7dd64-ee5c-5bb5-9cd5-854fa6683753","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"⭐️⭐️⭐️⭐️⭐️ I’ve had the pleasure of working with Karen Filson from the Thornley Groves Prestwich branch, and I genuinely can’t speak highly enough of the experience. Karen has been incredibly supportive, kind, and attentive throughout my letting journey—always approachable, quick to respond, and truly invested in making the whole process smooth and stress-free. Her warmth and professionalism made a real difference, and it’s clear she takes great pride in looking after her clients. Among all the Thornley Groves branches I’ve dealt with, Prestwich stands out as the very best—thanks in large part to Karen’s outstanding service. Highly recommended!","createTime":"2025-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"98c0dccb-ff62-5803-8030-fcb34680bb27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"On my final day as a landlord with Thornley Groves, my grateful thanks go to their staff. Maisie Widdas for her unfailing and thoughtful day-to-day support, Debbie Meechan for the occasional bolt of inspiration, while Gavin Wiley, Natasha Conway and Stuart Daniels have guided me (fairly painlessly) through the selling process. Thank you all.","createTime":"2025-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"456691ab-e3b8-5f66-8540-89d681421960","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a fantastic experience whilst buying my first home with Thornley Groves. Stuart was simply excellent, accomodating all of my requests to visit the flat, answering emails in timely manner and providing regular updates. It has been a pleasure, thanks for your outstanding work! All the best, Mattia","createTime":"2025-07-23T23:00:00.000Z","locationID":"SWN"}},{"id":"44ae999f-a777-5ea6-86a6-0da0602878db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always a prompt and proactive response from Lucy Clegg and the team. Keeps me updated by email, and quick to respond with positive action.","createTime":"2025-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"efe23035-bed4-5b4e-9779-dbe792d49c7e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"⭐⭐⭐⭐⭐ Fantastic service from Antonia Litster at Thornley Groves, Altrincham We recently let a property through Thornley Groves in Altrincham, and the entire process was made completely seamless thanks to Antonia Littster. She was absolutely fantastic from start to finish — professional, approachable, and with a fabulous personality that made the whole experience stress-free and even enjoyable! Antonia couldn’t do enough for us. She guided us through all the paperwork, kept us fully informed at every stage, and made sure the transition into the rental property went smoothly while we wait to purchase our next home. Highly, highly recommend both Thornley Groves and especially Antonia — truly five-star service!","createTime":"2025-07-22T23:00:00.000Z","locationID":"ALM"}},{"id":"43143c77-40cb-5485-8c30-a7a8324b57e7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie has been incredibly helpful and professional throughout our property viewing process. She made everything clear and easy to understand, and her friendly approach put us at ease right away.","createTime":"2025-07-22T23:00:00.000Z","locationID":"SWN"}},{"id":"6a33c687-62a9-5682-917f-f882fb748f59","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I can personally recommend Antonia from the Altrincham branch , 5 stars all the way 👍she is very personable and engaging, we found our perfect apartment with her professional assistance. Thank you so much Thornley Groves, we are really looking forward to living here in Hale!","createTime":"2025-07-22T23:00:00.000Z","locationID":"ALM"}},{"id":"c020e859-21c0-5a50-babb-15caf9e5ffe3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently viewed a property at Reeves Court through Thornley Groves’ Monton branch, and I had the pleasure of being assisted by Ellie Milnthorp. Ellie was extremely helpful, professional, and friendly throughout the entire process. She promptly followed up on my questions, including checking with the vendor about a potential water stain issue, and kept me informed at every step. Her communication was clear and thoughtful, and I felt very supported as a first-time buyer. I would happily recommend both the Monton branch and Ellie to anyone looking for great service and a smooth viewing experience.","createTime":"2025-07-22T23:00:00.000Z","locationID":"SWN"}},{"id":"be7d4b43-bbad-541c-9131-80b4573851fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service","createTime":"2025-07-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d92f032b-d3fc-5e9e-8429-6539979a7543","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great letting agent company! Had a great experience with Thornley Groves (Bridge Street, Chester) thanks to Kent Holman, who was incredibly helpful throughout the viewing process. He showed me a beautiful property that I’m now happily living in. Faye was also fantastic - friendly, efficient, and they both helped me through the processing stages. Highly recommend!","createTime":"2025-07-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2153cefa-b857-570c-ac29-572a81ef5c7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good viewing experience. Rebekah McCabe was very helpful give us the right amount of space and support to make the viewing as useful as it could have been.","createTime":"2025-07-20T23:00:00.000Z","locationID":"TGL"}},{"id":"c7215bdf-edae-5d08-91dc-0e592753a2ea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-07-20T23:00:00.000Z","locationID":"TGL"}},{"id":"24ac5bec-fcb6-5cef-bd00-bf6f82ea8484","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon Upton is always very helpful and friendly. I go to her will all my problems and she never lets me down.","createTime":"2025-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a3d62c5d-f1dc-5ad2-aa7f-ee855c98e192","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From start to finish Tom worked tirelessly alongside Louis for a smooth transition. My new home completed well on time thanks to their hard work and dedication. It’s like dealing with a caring family business. Not forgetting the kindness from Karen & Rebecca too I highly recommend this team at Thornley Groves","createTime":"2025-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6c6acc8c-841f-5237-a118-bd667d8b04cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Karen, for your time, help and guidance on Friday. You provided knowledge and a very professional approach, which we really appreciated. I would recommend Thornley Groves to friends and family. Kind Regards Tom Lawlor","createTime":"2025-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"de4a71bb-8c06-57b4-ac51-4ff281c0c092","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good service Thanks","createTime":"2025-07-18T23:00:00.000Z","locationID":"TGL"}},{"id":"8ca76c5c-5c3f-5078-8403-420927b04d9d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great experience with this branch, communication was wonderful and I felt extremely taken care of through all of my emails Rebekah helped me feel extremely comfortable over email and answered all of the questions that I had whilst viewing the property!","createTime":"2025-07-18T23:00:00.000Z","locationID":"TGL"}},{"id":"66eea83e-2096-5d62-b1bb-db61c76070ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Firstly I really want to appreciate Mrs Karen Filson. For is welcoming hospitality when viewing the Apartment I went for. I do really want to encourage for people to go more for the Agancy when it comes to letting or buying as well.","createTime":"2025-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d92dff81-152c-542f-82e1-c76d4188b120","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After a disastrous begining having checked into a horrendous property. We were approached by Ali who took time out to take note and one after the other solved our problems. He's been amazing so far.","createTime":"2025-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ba709ce-60e9-5427-beb3-b356d1888047","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lois McGuiness was amazing with my viewing. I was running late and she waited for me, gave me all the information I needed, communicated with me through the process and advised me on what to do etc..The whole process was seamless and stress free.","createTime":"2025-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"388737e4-2055-5faf-8cb9-18c2389f6c61","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Karen made my viewing excellent. Had all answer to my questions She was pleasant to talk to and was very polite in helping me with the application","createTime":"2025-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"70766ad1-d8ea-564e-93a4-94247d2380c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"the team are responsive and Daisie Eaton(property relationship manager) is excellent with her communications, advice and assistance","createTime":"2025-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"62de0782-5e44-50c8-8954-934a039c1ea5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great help from Shannon Upton Property Management Team Leader. Quick and helpful responses to resolve my issue.","createTime":"2025-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad1210b8-1921-50ee-9c9a-a845e2aee774","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can not fault my experience with Thornley Groves. Dominic has been on the phone offering his assistance and reassurance basically every day. He has really made me feel valued and heard to my concerns. This has been a very good renting experience and I know that I am in good hands! Thank you Dominic 😊","createTime":"2025-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"922d86cc-cdea-5f21-b4d1-9ad4b6b2de21","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The best estate Agent, very helpful and the highest level of service Especially Emma Thank you","createTime":"2025-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fccd3f13-fd1a-53f8-9b22-4e3739cf9d32","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a viewing with an agent called Karen from the Prestwich branch. Karen arrived on time, was very helpful in answering any questions or concerns I had, both in person and by email. Karen was very informative about the apartment and its settings including the grounds and the facilities. I haven't had to do a house viewing in over 10 years and a lot has changed in regards to processes and ways of dong things. Karen gave me the reassurance i needed so i could be sure i was making the right decisions for me and my daughter. Thanks Karen","createTime":"2025-07-15T23:00:00.000Z","locationID":"TGL"}},{"id":"69e5514d-bbc2-50ab-8e98-a76a67ccedff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a fantastic experience working with Colette! She was incredibly helpful, professional, and went above and beyond to ensure everything went smoothly. Her communication was clear and timely, and she made the entire process stress-free from start to finish. I would highly recommend Colette to anyone looking for excellent service and support. Thank you again!","createTime":"2025-07-15T23:00:00.000Z","locationID":"ALM"}},{"id":"28036c19-2384-5cc3-9e7a-966d3e73bb50","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We’ve had a great experience with Lucy at Thornley Groves looking after our rental properties. She’s always been friendly, professional, and quick to respond to any queries or issues we've had. It's reassuring to know that our property is in safe hands and being managed so efficiently. Lucy’s attention to detail and communication have made the whole process smooth and stress-free. Highly recommend her and the team at Thornley Groves!","createTime":"2025-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"061780f4-54c7-57bf-b17f-2d629ea18fa9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott recently hosted two viewings on a property that I was looking at. She was very warm and knowledgeable about the property and was able to answer all of our questions.","createTime":"2025-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"897c4fee-dab8-5b0a-844f-604e7faca050","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Communicative and accomodating. No Problems.","createTime":"2025-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"93149f2c-9329-5382-95c6-a2be622f340c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I really appreciated how friendly and approachable Lois McGuinness was during the house tour. She took the time to explain the property in detail and made me feel comfortable asking questions throughout. I was especially pleased to learn that the kitchen and bathroom can be updated to suit my preferences once purchased, that kind of flexibility is a big plus. Overall, it was a very pleasant and informative experience. Lois’s professionalism, knowledge, and warm approach truly stood out. Highly recommend her and Thornley Groves! FIVE STAR ⭐️⭐️⭐️⭐️⭐️","createTime":"2025-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2969dbb9-f9f9-563c-b108-3af0283854b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Moving can be really stressful but I can’t fault the help that Dominic and Jodie provided throughout the process. Any queries, concerns or questions I had about the move Jodie was very accommodating in coming back to me as soon as she could with honest and helpful guidance. Dominic was and has been very supportive since moving in the property, any problems, faults or issues with the apartment he has been more than happy to do what he can to fix them, get something arranged to resolve them or answer the questions we have had. A stressful experience made better and easier by the service from both!!","createTime":"2025-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c43d90f9-e032-5394-be4e-91ae7a13b71b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good experience. They were very helpful and cooperative. They had prompt responses and were very friendly.","createTime":"2025-07-14T23:00:00.000Z","locationID":"ALM"}},{"id":"a63757a0-5dde-598c-bd4e-3445785a54b7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A great experience viewing a property yesterday. Lois was very helpful and gave us all the information needed. Very polite and explained everything well. Thank you very much! Would definitely recommend to others. The service provided is excellent!","createTime":"2025-07-14T23:00:00.000Z","locationID":"TGL"}},{"id":"b2741d6c-f3d7-5e5f-a8a8-59fed7692f3f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Outstanding service! Karen was absolutely brilliant in helping us secure our rental property, very professional and helped us throughout the entire process- can’t thank her enough!","createTime":"2025-07-14T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"51b48d5d-7443-55f9-a2be-23d399f2a25d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie has been outstanding. She is professional, responsive, and highly efficient. She handles issues proactively, keeps me informed, and it shows she genuinely cares. Maisie has gone above and beyond for us and I couldn’t be more grateful.","createTime":"2025-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d0ace62-d51e-578a-aa31-3c279e9acfe7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy is always so helpful and makes sure everything is handled quickly and efficiently. Very happy with the service provided in managing the letting of my flat. Thank you!","createTime":"2025-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"23da33de-6111-5ed4-9f24-62bab2420fbd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.","createTime":"2025-07-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eccbdee5-a7c6-5c9d-8306-552ff5558067","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been dealing with Akash Aponsu as our letting manager and he has been faultless, great communication making the entire process from renewals, to enquiries, to issues seamless, always with a professional and prompt manner. Thanks Akash Aponsu!","createTime":"2025-07-13T23:00:00.000Z","locationID":"ALM"}},{"id":"93c4b6b3-f31c-5c49-b9fa-cecb5e6240c7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sam was really helpful and considerate. He made sure to accommodate our requests to the best of his abilities. He is prompt in his replies and diligent with his actions. Thank you Thornley Groves and Thank you Sam.","createTime":"2025-07-13T23:00:00.000Z","locationID":"STY"}},{"id":"5846e9ad-071e-5d57-9352-01836b6f89eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Communicative and responsive. No problems. Thankyou!","createTime":"2025-07-12T23:00:00.000Z","locationID":"TGD"}},{"id":"56087c7f-685d-5f1c-a9a1-f86f202d7369","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.","createTime":"2025-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5649d0dd-f8d0-5433-a0e0-4021dff0e45b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)","createTime":"2025-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"edf878b2-8b80-58fe-85bd-ebc3ae0a6bd6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I contacted Thornley Groves for a valuation assessment of my property. It was a very stress free appointment system and was I was able to choose which date and time to suit . I met Aaron at my property. He was a very genuine and honest person and was professional and knowledgeable about the current market and answered my questions about what I needed to do in order to sell my property at a realistic price. Thank you Aaron for your service","createTime":"2025-07-11T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"9430f31c-65db-51c2-964c-f5f733033010","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been pleased with the management of my properties. Ali Perry and her colleagues are responsive and helpful, and proactive in dealing with any issues that arise.","createTime":"2025-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0bbd3f2e-1c14-5e40-879f-6593b4c4dadf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.","createTime":"2025-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"133bc6b5-a914-5b58-a1c4-e47d4888c26e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves manage my property in Preston. The communication has been excellent, and their attention to detail in the inspection report from Daisie was extensive. I like the professional but friendly attitude. I am happy to keep working with them in the future.","createTime":"2025-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d5016f5-4b7a-54ae-8c35-537793b529f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jessica nunn went above and beyond for my daughter Lola while moving from halls to rental house. She made the experience so easy, she was quick and responsive throughout. Friendly, professional and approachable. Jessica is a star and I hope your company recognizes what an asset she is.","createTime":"2025-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"85870c65-cd54-58a1-b82e-a2b39066b9c8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott showed us around a property and she was very friendly and ansswered all of our questions. Thank you :)","createTime":"2025-07-09T23:00:00.000Z","locationID":"SWN"}},{"id":"2c6474f3-3fc5-5333-aadc-243b61524722","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service. The first people I spoke to on the telephone were really helpful. We were shown round a property by Kelly McDermott who was extremely friendly, genuine and really put us at ease.","createTime":"2025-07-09T23:00:00.000Z","locationID":"SWN"}},{"id":"3224d181-ccbb-5b81-88fb-4afc6ae17219","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My in-laws used Thornley Grove and have asked I share that they found Chris and his team professional and understanding throughout. Recommended.","createTime":"2025-07-09T23:00:00.000Z","locationID":"ALM"}},{"id":"909cdf08-b49b-507f-ac5f-0bc137ddae17","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a house viewing with Rebekah and although we decided not to proceed she was very helpful and friendly and was able to answer any questions promptly.","createTime":"2025-07-08T23:00:00.000Z","locationID":"TGL"}},{"id":"78794bc5-1693-5398-ab0e-b33eec61ac45","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kevin, Lucy and Amber made the process so easy and we are settled and happy in our new home! Recommended. They use these online forms which are super easy and are on top of everything.","createTime":"2025-07-08T23:00:00.000Z","locationID":"SWN"}},{"id":"10224ed9-8189-5c45-ad05-d231f8b819f7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service!!","createTime":"2025-07-08T23:00:00.000Z","locationID":"THF"}},{"id":"9a099aca-7a8e-5a98-8cdb-a166a43f5ee7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience of renting a property with Thornley Groves has been a seamless experience. Having recently relocated to Manchester and my first time in a rented property for some 30 years, Maisie has been particularly reassuring, patiently and promptly answering any questions and delivering outstanding customer service. Thank you Maisie and the rest of the team at Thornley Groves!","createTime":"2025-07-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"025acc6b-5f18-5b0a-a8a5-a0ae6df3acf6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves manage my property in Preston. The communication has been excellent, and their attention to detail in the inspection report from Daisie was extensive. I like the professional but friendly attitude. I am happy to keep working with them in the future.","createTime":"2025-07-08T23:00:00.000Z","locationID":"SWN"}},{"id":"0d471358-e909-5e35-a37a-9aaad4dd1517","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":".. very satisfied by company service..","createTime":"2025-07-07T23:00:00.000Z","locationID":"THF"}},{"id":"b6a876ad-ca20-5649-90a8-7c6426feaad4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve had the absolute pleasure of working with Maisie Widdas for the past 6 months, and I can confidently say she is one of the best in the business. From day one, she has gone above and beyond to ensure my property is not just managed, but genuinely cared for. Communication has been prompt, professional, and always clear. Any issues, big or small, have been handled swiftly and efficiently, often before I even knew there was a problem. She has shown great attention to detail, from tenant screening to maintenance coordination, legal documentation and everything in between. Most importantly, I have complete peace of mind knowing my investment is in good hands. It’s rare to find someone so reliable, responsive, and genuinely invested in the well-being of both the property and the tenants. I wholeheartedly recommend Maisie to any property owner looking for exceptional management. A true professional and a pleasure to work with!","createTime":"2025-07-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"363c590d-96c8-5d2e-9d3e-66492e741376","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was fantastic to work with! Very professional, knowledgeable, and went above and beyond to help on our recent rental property. Her communication was excellent, and they kept me and my husband updated throughout the entire process. I would highly recommend them to anyone looking for a reliable and trustworthy estate agent.","createTime":"2025-07-06T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"f1fff9e2-39e5-5d64-90d3-04556386827d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"James Gatter was helpful with the purchase of our property. Thornley Groves were selling the property, we received prompt responses to emails and information was confirmed quickly and easily. I would recommend Thornley Groves as an estate agent.","createTime":"2025-07-06T23:00:00.000Z","locationID":"ALM"}},{"id":"32b2eaad-6701-5ebd-aba8-f1ee0a3e6ce4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We purchased our house in 2017 and sold it in 2025 with Thornley Groves. James provided great service and everything went smoothly and professionally.","createTime":"2025-07-06T23:00:00.000Z","locationID":"ALM"}},{"id":"1ba91614-6fbc-55a6-8dbf-b785415eb8a4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"James showed me around a couple of properties, ended with me finding what I wanted. Very helpful all of the team and kept me up to date at every stage","createTime":"2025-07-06T23:00:00.000Z","locationID":"ALM"}},{"id":"6dce7d70-367b-5fde-bd32-abfa444b2d63","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare, Dan and the team were great in getting my house sale over the line. Always very responsive to my messages. Would recommend!","createTime":"2025-07-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c628fd6e-f63c-59be-abfa-15067081ba8c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a problem with a property I am in the process of selling and Faye Jones of Thornley Groves, Chester branch, went above and beyond her duties to help me through the problem. Faye was so pro-active that she sorted everything out, and then let me know! I am so relieved that a protracted, messy and unpleasant situation was resolved so efficiently and thoroughly. Faye was helpful, knowledgeable and professional. I am just so grateful and thankful to Faye for her dedication and expertise.","createTime":"2025-07-04T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"513f6780-e852-5e1e-b5d6-bc8c6463bdc8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ali is always super helpful and effective!","createTime":"2025-07-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a3acb736-5a72-5749-8c3b-bd17db0e4e42","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was really impressed with the way how the service i received thornley groves estate when arranged for the viewing and service to view was straight forward and Karen Fischer was brilliant and very helpful and understanding with all circumstances and was on time for the viewing really pleased with the outcome.","createTime":"2025-07-04T23:00:00.000Z","locationID":"TGL"}},{"id":"8ccc1fae-f82c-53ed-a4a1-4520c9242ed0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had a lovely experience with Thornley Groves Estates..in particular Karen who was extremely helpful and professional showing us the properties advertised.","createTime":"2025-07-04T23:00:00.000Z","locationID":"TGL"}},{"id":"72ef9521-8319-5bf3-87dd-1b002e1cbc80","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sam Haynes has been an amazing help with my end of tenancy. Responding almost instantly and going out of his way to help me with any queries I may have had! I couldn’t recommend Sam enough!","createTime":"2025-07-03T23:00:00.000Z","locationID":"STY"}},{"id":"02351b83-68e4-5c3c-b17f-57cd77cbafdf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Thornley Groves for doing a great job in handling the management of my apartment. In particular Michelle Cleary was a star. Very friendly service too.","createTime":"2025-07-03T23:00:00.000Z","locationID":"STY"}},{"id":"5f639da7-0db4-5c2c-8574-cef8083bafd4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen filson was a fantastic estate agent based at the prestwich branch she showed me in detail around the apartment I applied by form in writing Karen talked me threw it and delt with photo copying my ID made the process straight forward and nothing I asked was to much she was prepared for all of my questions what a fantastic estate agent she is a absolute credit to the company.","createTime":"2025-07-03T23:00:00.000Z","locationID":"TGL"}},{"id":"8b7a296f-5a30-5118-9282-8ae67ccd7678","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend Thornley Groves estate agents. I’ve just had a viewing with Lois and she was very friendly, knowledgeable and professional. Rebekah has also been very helpful and professional too. All my enquiries have been quickly answered and all of the communication has been excellent. I would happily recommend them. Thank you so much.","createTime":"2025-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1336fd28-7dae-5728-b472-8a60cb4dad57","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had the pleasure of viewing a property guided by the lovely Kelly McDermott, she was a gem, with lots of help and advice, hopefully move forward with securing something very soon x","createTime":"2025-07-02T23:00:00.000Z","locationID":"SWN"}},{"id":"79373bbf-3d71-52fb-8ab7-8d428f2770ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Cannot rate Jamie high enough. She was absolutely brilliant with the whole process. I feel extremely confident in her advice. She is an asset to Thornley Groves","createTime":"2025-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c3d8dc94-90b5-56dc-88d6-d68d35301c1f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I used Thornley Groves in Sale to help with finding a property when relocating from Cardiff to Manchester. Many other agents wouldn’t offer online / virtual / video viewings but thankfully Alice at TG did. She was also fantastic at communicating every step of the way, answered every query efficiently and was honest and informative throughout. I intend to go back to Alice in future if renting again or when ready to buy. I would highly recommend Thornley Groves in Sale to anyone and everyone.","createTime":"2025-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e75e906-ff1e-57ce-84ef-613aeb9949e3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rebekah McCabe always treatted me with very good manners. Polite, helpful and and give you some useful info.","createTime":"2025-07-02T23:00:00.000Z","locationID":"TGL"}},{"id":"08e72bf3-9cc5-50d1-ae99-4b0fb68ab827","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was previously looking at houses within the Whitefield/Prestwich area and came across a property listed by Thornley Groves. I'm based in London, and so viewing houses in Manchester would be costly and would take a good full day. However, Rebekah from Thornley Groves was incredibly accommodating and offered a virtual viewing. The virtual viewing was very clear, transparent and helped me make a decision. Whilst I ended up not buying this property, I wanted to say thank you especially to Rebekah for excellent customer service and going the extra mile to show me the property.","createTime":"2025-07-01T23:00:00.000Z","locationID":"TGL"}},{"id":"c0f9ec2a-ee3d-5772-a745-7f1805a48716","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I viewed a property with Kelly McDermott, she was so lovely, and knew a lot about the property and area, gave very good advice and answered all the questions I had!","createTime":"2025-07-01T23:00:00.000Z","locationID":"SWN"}},{"id":"a7595a49-2ee1-5128-adb0-5a50db4eb963","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I viewed a property with Kelly, and had such a good experience. She was so lovely and very knowledgeable about the area and property, answered all questions I had, and gave great advice!","createTime":"2025-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b69f711b-08a9-52e7-a689-3aaf7b8b7da4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebekah McCabe Sales Agent.Was very helpful she enabled me to view the property at very short notice and provided further information quickly","createTime":"2025-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"171d2878-d3b4-5b19-8233-5af765760afc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"jUST HAD A VIEWING WITH KELLY MCDERMOTT. SHE WAS PLAESANT, PUNCTUAL, HELPFUL AND KNOWLEGABLE. LOVELY LADY","createTime":"2025-06-30T23:00:00.000Z","locationID":"SWN"}},{"id":"15777d3c-997b-5890-9101-140cb57fb89b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would like to give Ellie a big thumbs up..very informative on our viewing and most importantly polite and prompt..A credit to Thornley Groves Estate Agents..😊","createTime":"2025-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"12ee0ca0-9cda-5f16-aea0-50d64b3730ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"KELLY MCDERMOTT, THE AGENT FOR TG WAS ON TIME, HALPUL, PLEASANT AND KNOWLEDGABLE. ALL IN AL A GREAT EXPERIENCE WITH A LOVELY LADY.","createTime":"2025-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5869b349-492f-5366-9e35-149aa0e29ea2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was very knowledgeable about the property and the area.Was there early and was a pleasure to meet and be shown the property. Mnay thanks.","createTime":"2025-06-29T23:00:00.000Z","locationID":"SWN"}},{"id":"87864f49-c813-5799-ac58-6dcc17ec4760","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Honestly they were always really responsive even when we had troubles with the landlord they were always there to help. Thornley Groves has been great and I would highly recommend them to any student!","createTime":"2025-06-29T23:00:00.000Z","locationID":"THF"}},{"id":"105d441e-e33f-5b53-9740-7780dc88874c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie, took myself Tim and our little dog Sausage around the property we viewed..She was very polite and friendly and had lots of information on said property..She is a credit to your company..😊","createTime":"2025-06-29T23:00:00.000Z","locationID":"SWN"}},{"id":"a4753334-0c5a-540b-9148-5d493e8ceee0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We couldn’t be happier with our experience renting through Thornley Groves Monton. From start to finish, the whole process was incredibly smooth, quick, and stress-free. The team has been friendly, efficient, and so supportive every step of the way. A special thank you to Lucy, Kev, and Amber for being absolutely brilliant – always responsive and helpful with any questions we had. We also really appreciated the thoughtful \"Happy New Home\" treat box they gave us – such a lovely surprise that made moving in feel even more special. And a huge shoutout to Clare for being truly incredible – her warmth and professionalism really stood out. Thank you all for making this such a positive experience! Highly recommend.","createTime":"2025-06-28T23:00:00.000Z","locationID":"SWN"}},{"id":"c17f4f6d-52ad-58bf-8a43-2aa910a7cbf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Rebecca Peilober - she has gone above and beyond to help me find the right property. Her communication has been amazing and she made the journey very smooth. She definitely is a credit to the team!","createTime":"2025-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c12006f-6d43-5573-b29b-b9dcacf9639f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves are excellent rental agents in particular Kent Holmen.","createTime":"2025-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"83bc2eb3-dc6b-519f-b660-7fc39fdeca69","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been looking for my new house in a really short time and Rebecca is being very helpful and professional in the whole time. I’m so grateful to find an agent who really care about customer to let them feeling very comfortable and put them first no matter the situation. I really suggesting anyone looking for a new house to contact this agency because there are very professional agents like Rebecca who are willing to take care of you.","createTime":"2025-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ae2a233-cb6f-5d60-9dfc-6833804a7bb3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Rebecca Peilober - she has gone above and beyond to help me find the right property. Her communication has been amazing and she made the journey very smooth. She definitely is a credit to the team!","createTime":"2025-06-27T23:00:00.000Z","locationID":"ALM"}},{"id":"4a1c4dcd-03f8-574d-8762-b919e1fdef56","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been to view a house today, the agent Ellie made us feel st ease and made the whole experience very easy. So made an offer straight away. Would definitely recommend using the company as they have amazing staff.","createTime":"2025-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b4fd340f-ecdd-5319-b209-1268b4a59a34","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were really happy with the service we received from Thornley Groves, from Antonia in particular. I’ve bought, sold and rented houses for many years and the service we got from Antonia was the best experience we have previously had. I would certainly recommend!","createTime":"2025-06-26T23:00:00.000Z","locationID":"ALM"}},{"id":"b6aa909a-f3da-57b3-92b7-3dc779aa1610","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We viewed a property through thorny groves Monton office, Ellie was extremely helpful and let us take our time looking round.","createTime":"2025-06-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"32c48c79-d4e2-5088-afe4-dee1476f3d3f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A very attentive, patient and helpful team. We also found their professionalism quite refreshing after dealing with some other agents in the area.","createTime":"2025-06-22T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"82e0a1c3-b6d5-505f-aef7-2ca965c884ab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Perfect assistance for swift move in tailored to customer needs blended by right communication. Team is really flexible to the needs of customer. Highly recommended for new home seekers. Thank you for all the assistance.","createTime":"2025-06-19T23:00:00.000Z","locationID":"SAL"}},{"id":"6a2d5a76-c6f5-5eec-9d70-8fbd925325ba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare Carpenter provided a very thorough and professional service throughout. My property was on the market less than 3 weeks before we had a firm and final offer. Explanations, updates and interventions were always timely and clear.","createTime":"2025-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"434bcb73-380b-5a3f-9f98-2242cf3ff4af","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with Thornley…their agent Mungun Battulga sorts you out quickkk, knows what we as a client like and recommends good houses…he’s actually so good we followed him from another housing agency before Thornley. Every agency’s got houses but you need the agents to find you the right spot. Would use him again next year. ⭐️⭐️⭐️⭐️⭐️","createTime":"2025-06-19T23:00:00.000Z","locationID":"STY"}},{"id":"8234af04-8cec-5789-a768-70d337966906","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"If you ring to ask a question they help","createTime":"2025-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eadc9e92-d1e3-57c7-a09c-4ff03ac43409","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I viewed a property with Kelly McDermott from Thornley Groves. Thornley Groves are very helpful when you call them, Kelly had good knowledge of the property I was viewing and she was able to answer my questions easily.","createTime":"2025-06-18T23:00:00.000Z","locationID":"SWN"}},{"id":"edb3e28f-1a03-5e3f-8087-4f87620e7f9a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I viewed a property with Kelly McDermott from Thornley Groves. Thornley Groves are very helpful when you call them, Kelly had good knowledge of the property I was viewing and she was able to answer my questions easily.","createTime":"2025-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"799263db-c643-5b03-a60d-13cae3180a9d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great experience dealing with Thornley Groves. Kevin Lucy and Amber were all attentive and very helpful. Highly recommended","createTime":"2025-06-18T23:00:00.000Z","locationID":"SWN"}},{"id":"fd37997d-b9a3-5663-aa60-8a6852f8ac8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really great customer service from Kelly McDermott!! She answered all our questions about the property.","createTime":"2025-06-16T23:00:00.000Z","locationID":"SWN"}},{"id":"5a599fef-51ab-5e59-ac6b-f41cbbf639a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewing was easy to arrange and Kelly was a dream. Very knowledgeable about the property and the surrounding area.","createTime":"2025-06-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9fbf14d-099a-55e7-8ae3-70e980ca2dc8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Claire was great throughout the entire process, responded to emails quickly and helped to chase up solicitors to get things processed as fast as possible. Extremely happy with the service and would highly recommend!","createTime":"2025-06-13T23:00:00.000Z","locationID":"ALM"}},{"id":"14eba1f9-3126-5ee0-a7d7-a98eb38ed3f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alice was an absolute star in helping us settle into our new home! Her efficiency and friendliness made the whole process a breeze. She was not only professional but also incredibly knowledgeable, providing us with all the information we needed. We can't thank her enough for making our move so smooth and stress-free. Alice, you're a superstar!","createTime":"2025-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a2019e6e-0a1b-5dc5-8b15-d210e46a40a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had the pleasure of working with Stuart Daniels during the purchase of my flat, and honestly, I couldn’t have asked for a better experience. Stuart was incredibly thorough, always on top of timelines and communication, and such a great mediator between myself and the seller, he made what could’ve been a stressful process feel seamless. Towards the end of the journey, I also had the joy of working with Natasha Conway, who was just as responsive, supportive, and lovely to deal with. I wholeheartedly recommend Thornley Groves, not just as a fantastic estate agency, but for the absolute gems on their team. Huge thanks to Stuart and Natasha for being total pros from start to finish!","createTime":"2025-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c7925f4-a9b6-5ab1-86ee-12de4b49a138","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks Kelly from Thornley Groves, Monton, for showing us around the property yesterday. You were well informed, very personable and helpful. What more could we want. Hope to see you again soon in the search for our forever home","createTime":"2025-06-11T23:00:00.000Z","locationID":"SWN"}},{"id":"29bb835d-0618-5297-bd4c-1de13fcedc1c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the pleasure of working with Stuart Daniels during the purchase of my flat, and honestly, I couldn’t have asked for a better experience. Stuart was incredibly thorough, always on top of timelines and communication, and such a great mediator between myself and the seller, he made what could’ve been a stressful process feel seamless. Towards the end of the journey, I also had the joy of working with Natasha Conway, who was just as responsive, supportive, and lovely to deal with. I wholeheartedly recommend Thornley Groves, not just as a fantastic estate agency, but for the absolute gems on their team. Huge thanks to Stuart and Natasha for being total pros from start to finish!","createTime":"2025-06-11T23:00:00.000Z","locationID":"STY"}},{"id":"898c68b5-63c8-56c2-9d67-4fb2852ca5c7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had a fab experience with this branch. By far the best I’ve had with any letting agent. I’ve never felt the need to leave a review before, but felt like I needed to here. Karen was brilliant. She managed the arranging of my viewings really promptly, was super clear with communication, and just had such a kind, thoughtful approach. She gave helpful info about the area, was honest about the practicalities, and made the whole thing feel easy. After I was accepted, she kept in touch and gave clear advice on what would happen next. Amanda picked things up with Karen still involved, after that and was equally fab – really consistent, kept me updated, and always quick to respond. Both were really easy to get hold of, always kept me in the loop, and just made the whole process feel smooth and straightforward.","createTime":"2025-06-11T23:00:00.000Z","locationID":"TGL"}},{"id":"63c6b9e4-2729-5942-9e01-2558d12ee8b5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen filson was really good showing me around the apartment she explained everything that I needed to know, she is a very friendly and professional woman","createTime":"2025-06-10T23:00:00.000Z","locationID":"TGL"}},{"id":"9d7ba66b-925a-51da-92a0-064b1389b89a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve just come back from viewing a house with Kelly McDermott and had to give feedback on the overall experience. I’ve viewed quite a few homes recently and met a lot of different estate agents. Kelly made me feel at ease straight away. She was so personable and gave me really helpful advice on what I could do to the property. I also appreciated that Kelly allowed me to go round at my own pace. I didn’t feel rushed and left feeling uplifted. Thanks so much Kelly for giving me expert advice in a really friendly manner!","createTime":"2025-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8e08a0f-37da-5ef9-9b98-2087cfb6a529","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We received excellent customer care from Charlene Ginty . She was both friendly and professional.","createTime":"2025-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"40e155be-a090-5d5a-ae5c-ef04e9b92773","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve just come back from viewing a house with Kelly McDermott at Thornley Groves (Monton) and had to give feedback on the overall experience. I’ve viewed quite a few homes recently and met a lot of different estate agents. Kelly made me feel at ease straight away. She was so personable and gave me really helpful advice on what I could do to the property. I also appreciated that Kelly allowed me to go round at my own pace. I didn’t feel rushed and left feeling uplifted. Thanks so much Kelly for giving me expert advice in a really friendly manner!","createTime":"2025-06-09T23:00:00.000Z","locationID":"SWN"}},{"id":"272f3610-4413-5b49-a99d-2b49065e3ee0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hi, I am here to share the great experience with them. I rent the apartment from thornley groves 2 months ago. Our Lettings Negotiator, Rabia, is very helpful to help us to find a suitable apartment. She is responsive & care about our progress for flat hunting. Really appreciate about her services and glad to have her. Definitely would like to rent an apartment with them because of her great services!","createTime":"2025-06-06T23:00:00.000Z","locationID":"STY"}},{"id":"26bf61a8-1b72-5b77-8fc2-cb867db591e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I got my property through Thornley Grove in Prestwich and the team there have been absolutely fantastic with me all the way. The likes of Karen, Tom, Rebecca, Lois and Amanda have been so helpful and always work at the highest standards. A special mention to Karen for always going above and beyond and making my customer journey a stress-free, easy and pleasant process, whilst keeping to the highest standards with her professional yet personal approach. Thank you once again Thornley Grove Prestwich team. Oh, and thank you for the brew Tom, made to perfection <3 Happy customer Rik =)","createTime":"2025-06-06T23:00:00.000Z","locationID":"TGL"}},{"id":"77421b8d-5793-5457-b853-4b88cd7b9789","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having recently purchased a property sold with Thornley Groves I would highly recommend them. Aaron in particular at the Chester branch was extremely efficient, professional, and helpful through the whole process. He communicated at all levels and helped get me to the final stage of purchase. He acted with speed on any matters that needed to be dealt with and ensured all parties were kept up to date with the purchase. Thank you Aaron.","createTime":"2025-06-05T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"6c89eec7-964d-53fd-a6b6-55b29c1a9cd1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott provided an excellent customer service when showing a house I was interested in buying. I was unable to attend the viewing as I was away on holiday, my mum viewed the property and was able to video call me to allow me to see the property. Kelly answered all of my questions and was very helpful. Thank you so much Kelly, a credit to Thornley Groves Monton.","createTime":"2025-06-05T23:00:00.000Z","locationID":"SWN"}},{"id":"68ac029a-2c14-57c4-b685-fe0b9226a2eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and communication, 2 attributes you need as a landlord when trusting your property to an agent. I dealt with Karen at the Prestwich branch and found her down to earth and helpful in arranging new tenants for me and good follow up communication after viewings. Also a shout out to her colleague Amanda who was equally helpful in processing the admin for the rental in a super efficient way.","createTime":"2025-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b491532-a635-5842-9813-23b27748f76f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Throughout the process of finding new tenants for my property, I was kept informed and up to date. I was guided as to what I should be considering when selecting new tenants (this is fairly new to me). There was a steady stream of prospective renters viewing the property. Karen Filson, who dealt with my property was wonderful. She was very easy to talk to, would always return my calls and worked hard to find new tenants.","createTime":"2025-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aa1e2e3e-edfe-57ca-ae0b-127f6a6e85d3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'm very happy with the service recieved from the lettings team. Amber was spot on with her rental estimate, Kevin did great work showing potential tenants around and Lucy communicated very well as we tied up the last of the paperwork. I would highly recomened Amber and her team as they show their integerity and experience in their work.","createTime":"2025-06-03T23:00:00.000Z","locationID":"SWN"}},{"id":"18fb7225-ac7f-55fa-b68d-64f2252d86bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I don’t usually leave reviews but Kelly really deserves one. We had such a lovely experience with Kelly! She was so kind, patient and incredibly helpful throughout. She made us feel so comfortable and welcome even our baby adored her and couldn’t stop smiling whenever she was around. And that says a lot! Kelly is not only fantastic at her job but her warm personality really sets her apart. It’s clear she’s in the right profession, you can tell she truly cares. Thank you Kelly for your great service. It truly meant a lot to us.","createTime":"2025-06-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0fed914-c70c-56a1-bcbc-911927dda27c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Although the beginning was rocky and with little communication, Carolyne the sales manager redeemed the company's image. She went above and beyond for us, kept us informed where needed and helped chase people where necessary. She always brought a calm to the storm. Thank you Carolyne and also thank you to Ruby. Absolute angels.","createTime":"2025-06-02T23:00:00.000Z","locationID":"SAL"}},{"id":"71e8f4e5-088b-58bc-aa40-c023a7ee1564","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly, knowledgable and professional. A good viewing experience!","createTime":"2025-06-02T23:00:00.000Z","locationID":"SWN"}},{"id":"534db3cf-6185-5558-8f06-0a7a38822df5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really great experience with Kelly, she was insightful and really helpful with all the questions I had - I hate dealing with estate agents but she has changed my mind!","createTime":"2025-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"705fa466-2f70-587d-bf5b-77e2c0f51fba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a fantastic experience with Thornley Groves. The team, especially Lucy, Kevin, and Amber, were incredibly helpful, professional, and responsive. They made what can often be a stressful process feel smooth and straightforward. They were very accommodating in arranging a convenient move-in date for us and kept us well-informed at every stage. Any questions or concerns we had were addressed promptly and with genuine care. Their attention to detail and friendly approach really made a difference.","createTime":"2025-06-02T23:00:00.000Z","locationID":"SWN"}},{"id":"8ea7382f-c6f1-5f6f-9108-9a4447aeb611","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Last year, I left a really negative review about this company on Google. I’d had many bad experiences with poor relationship managers. Around 6 months ago my property manager changed to a lovely young lady called Maisie! From the moment she began managing my properties my entire opinion of Thornley groves has changed. I had a teams call with maisie explaining I didn’t want to have my properties managed anymore. Maisie allowed me to get everything off my chest and I was quite rude at points even if I didn’t mean to be. She then explained that she would work with me rather than against me and I just had to give her a chance. Her honesty and commitment is something her employers should be proud of. Maisie had explained to me that she cannot help me if I hold on to the past issues. But said she was willing to help rectify them mistakes. And I’m so glad she said that because I couldn’t have asked for a better property manager than her. Maisie has been a delight to develop a working relationship with, she has a way of dealing with things like she’s been in the industry for years. I was very shocked to find this is her first role in property! Maisie is polite, knowledgeable, friendly, hilarious and very trustworthy. I have noticed big change in Thornley Groves recently! When Maisie has been out of the office even her colleagues have been great helping with any emergencies which isn’t something I would have said 6 months ago. Maisie made me realise that companies can go through a rough patch, she explained to me the mangers and the team were doing everything they can to get back on track. And I can really see that’s what’s happened. Maisie has restored my faith completely. It’s great to see the company is making big improvements! Thanks so much for all you do Maisie! (My Google review has been deleted)","createTime":"2025-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"134e74b3-9feb-5ee8-900c-4ff9aa331d0e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I went to see an apartment today in Swinton. I was met by Kelly McDermott at the entrance. What a very nice lady she is. Great tour of the property with a fantastic personality.","createTime":"2025-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"884b5cc1-86fd-5a0e-81a0-d69a487607df","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I went to see an apartment today in Swinton. I was met at the entrance by Kelly McDermott the estate agent. She was such a lovely warm lady. Great tour with a fantastic personality.","createTime":"2025-05-31T23:00:00.000Z","locationID":"SWN"}},{"id":"f1f26d44-aa0e-5e2f-be03-6ff7bd4a63b7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I can’t speak highly enough of the outstanding service I received from Thornley Groves during my tenancy process! Lucy, Kevin, and Amber went above and beyond, offering exceptional support with warmth, professionalism, and genuine care. Their dedication made the entire experience effortless and truly delightful. I wholeheartedly recommend this incredible team to anyone seeking a seamless and personalized journey!","createTime":"2025-05-27T23:00:00.000Z","locationID":"SWN"}},{"id":"21ff9f77-7cf6-57de-acfd-a0d517532e5b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Antonia is always very helpful and responds to emails in a timely manner.","createTime":"2025-05-27T23:00:00.000Z","locationID":"ALM"}},{"id":"e57aa579-a9b1-5323-8f10-4cc3c5006ec4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen Filson from Thornley Groves has been a fantastic help. She has shown me three property so far and has been friendly and useful each time. I wish all estate agents were like Karen.","createTime":"2025-05-27T23:00:00.000Z","locationID":"TGL"}},{"id":"c6c94b47-0c8d-5443-8434-9a0081f384e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Appointment time for viewing and address just as agreed, Karen was lovely. She gave me space to look and take videos and then and answered all my questions.","createTime":"2025-05-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d14d5341-41df-5afc-a3a9-72a86f367ec9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gabrielle Roberts MARLA from Thornley Groves Estate & Letting Agents She followed the rental procedure with delicacy and kindness. I always had any answers quickly and satisfactory to my questions and requests. She is really professional. Thank you Gabrielle I do really appreciate.","createTime":"2025-05-24T23:00:00.000Z","locationID":"STY"}},{"id":"c7220d7f-7aa8-5bf1-9499-389efce6ce1e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very pleased with all the services Alice provided during the rental process. She was always available and answered all my questions and was very supportive.","createTime":"2025-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f957551c-b5a8-5b76-a4ff-e0a8dad40bac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience and customer service was great also.","createTime":"2025-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2d8b297e-74fa-5ffc-b344-413a6fdf4259","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen and Amanda was amazing, they made sure the process wasn’t stressful and the customer service we experienced was top notch.","createTime":"2025-05-21T23:00:00.000Z","locationID":"TGL"}},{"id":"635e2e45-dbc3-52c9-91ff-1dbf1b3f2918","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-05-20T23:00:00.000Z","locationID":"SAL"}},{"id":"b3003872-2e88-548f-84d0-1850a5edcabd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Felix very helpful and friendly, would recommend","createTime":"2025-05-20T23:00:00.000Z","locationID":"ALM"}},{"id":"b8078fd0-08ef-5280-b316-ed16542a3a9c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The best team to work with.","createTime":"2025-05-20T23:00:00.000Z","locationID":"SWN"}},{"id":"001b8452-4687-5873-82e1-6b33d5d2f1b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic experience with Thornley Groves. From the outset we were treated with courtesy and respect and kept up-to-date with all aspects (as this was a difficult and elongated process) A special mention goes to Claire Blackham at the Hale branch and would recommend them highly","createTime":"2025-05-19T23:00:00.000Z","locationID":"SAL"}},{"id":"e0330db2-11e4-5271-b590-ebaa1f7856a5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great experience with these guys, Josh my estate agent I would recommend to anyone great guy and really attentive feels like proper customer service and better than many other estate agents I’ve had.","createTime":"2025-05-19T23:00:00.000Z","locationID":"SAL"}},{"id":"dafd0a54-d2a8-5733-b7de-aab4968f37d9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"had a lovely visit today with Kelly around the Monton area, great timing and smooth viewing","createTime":"2025-05-19T23:00:00.000Z","locationID":"SWN"}},{"id":"173b7f0d-f153-5c7d-b2e1-c53687d39a01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"⭐️⭐️⭐️⭐️⭐️ I’ve had a great experience renting through Thornley Groves, and I’d especially like to thank Lucy Clegg for her consistent professionalism and support. She’s always been approachable, responsive, and helpful whenever I’ve had questions or needed assistance. It makes a big difference having someone who communicates clearly and takes the time to handle things properly. Thanks again, Lucy — really appreciate all your help!","createTime":"2025-05-19T23:00:00.000Z","locationID":"VGN"}},{"id":"433bb36d-9362-5e09-8b62-962773fd171b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were shown around a couple of properties this morning by Kelly McDermott and it was a fantastic experience. From the first second, Kelly was so welcoming, down to earth and lovely. She gave us a thorough viewing of the property, answered all questions we had and even shared things we’d not noticed - we left saying we hoped we would view more with her personally if neither of these were the one! Big thanks for the kind experience!","createTime":"2025-05-18T23:00:00.000Z","locationID":"SWN"}},{"id":"d8e3db56-7a3f-5dba-89c1-8f4b11bd8b89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were shown around a couple of properties in Monton this morning by Kelly McDermott and it was a fantastic experience. From the first second, Kelly was so welcoming, down to earth and lovely. She gave us a thorough viewing of the property, answered all questions we had and even shared things we’d not noticed - we left saying we hoped we would view more with her personally if neither of these were the one! Big thanks for the kind experience!","createTime":"2025-05-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"45f7984a-39d1-574f-90c9-347b02701aeb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-05-18T23:00:00.000Z","locationID":"SWN"}},{"id":"8c4857b2-7d8e-52f2-88c7-6f64961d0892","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"What a fantastic team. Excellent, friendly and extremely professional. My move went smooth and quick thanks to Lucy, Amber and Kev. Never an unanswered question, always kept me updated on my journey. Thanks guys. ❤","createTime":"2025-05-18T23:00:00.000Z","locationID":"SWN"}},{"id":"c7b68178-cf35-5c3c-b9de-a48fe4fa9aae","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We had a great experience beginning our tenancy with Thornley Groves. Our agent, Alice Johnston was very friendly and super helpful with our requests and queries throughout our viewings referencing process. All of the documents we received were super thorough and particularly the inventory we found to be excellent. The only problems we encountered were with the use of the goodlord platform for completing some of our referencing, we found that as we sometimes did not fit into the online boxes that this caused some problems when completing various sections. With information about this being passed between a different agents, some confusion was caused during our referencing process. Despite this, overall, I would highly recommend Thornley Groves.","createTime":"2025-05-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"96b27a13-bc15-532c-8f74-1e820c047032","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The lettings team at Thornley Groves does an excellent job of securing new tenancies in a timely and efficient manner. This time, we were especially fortunate to have the letting of our property managed by Vicky Kelly, who was outstanding throughout the process. Vicky worked diligently to overcome every obstacle, was highly responsive, courteous, and demonstrated a clear understanding of our concerns. She went the extra mile to ensure the tenancy was set up on time, minimizing any void periods, and her keen eye for detail was much appreciated. We highly commend Vicky’s work and wish her continued success and growth in her career.","createTime":"2025-05-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5b3b0b5-e01c-55d6-b96f-c0911b5d6364","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Once again Thornley groves exceed my expectations.one of the best and professional Estate agency. Special thanks to Amanda O'Harte from Altrincham branch,she helped me in every possible way to get my experience better with Thornley groves. Really appreciate Amanda's efforts and helping attitude.","createTime":"2025-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b736af3-8f31-53e1-aa93-a1c9a425db5a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves managed my portfolio of HMO properties in South Manchester for several years until I divested. My main point of contact was Charlene Ginty and I was very pleased with her management of my properties. She was generally easy to communicate with and readily available and always helpful and professional and knowledgeable. I had a few issues from time to time with the accounts department, with mistakes made and slowness to respond, but often Charlene would intervene to assist. I also found the compliance department very efficient. My portfolio was quite complicated to manage by its nature but generally I was happy with the overall service provided by Thornley Groves and would definitely recommend them.","createTime":"2025-05-11T23:00:00.000Z","locationID":"TGD"}},{"id":"42be64b0-a476-5521-bf19-660652c52e93","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"No problems, received my deposit back in full. Charlene in particular was very helpful whenever any issues arose.","createTime":"2025-05-11T23:00:00.000Z","locationID":"TGD"}},{"id":"51135966-f712-5c1e-b398-e8cde6c4f935","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a fantastic experience with Amber, Lucy and Kevin. From the start to finish, they were professional, knowledgeable, and incredibly helpful. They provided clear communication throughout the entire process, were always quick to respond to questions, and made everything feel smooth and stress-free.","createTime":"2025-05-09T23:00:00.000Z","locationID":"SWN"}},{"id":"f7d59a2a-44b5-5130-8c80-2edc45bd5b71","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just started a new tenancy- the team have been very helpful. Lucy has responded to emails quickly with useful info.","createTime":"2025-05-07T23:00:00.000Z","locationID":"SWN"}},{"id":"be133c2b-0b51-5ab5-b9b1-0642486f59d3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently attended a block viewing with agent representative Karen Filson she was absolutely amazing very informative and very helpful, she answered all my questions with as much detail as possible and even prior to the viewing clarified a query I had. If all the staff are this attentive, welcoming and helpful at Thornley groves they are setting high standards for other agencies to follow.","createTime":"2025-05-07T23:00:00.000Z","locationID":"TGL"}},{"id":"cb8b9527-b198-5e5a-bbf2-2127981a57fb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy, Kevin and Amber have made the entire process a breeze from the initial viewing of properties to key handover. Couldn't recommend them enough and will definitely be using again. Thank you for everything you have done the last month","createTime":"2025-05-06T23:00:00.000Z","locationID":"SWN"}},{"id":"b02d7865-1bf7-56f9-bf58-0df2db2f7482","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen Filson of Thornley Groves Estate Agents is an exceedingly professional individual. When viewing a property today, she exhibited a pleasant demeanour, and was kind and extremely helpful with her duties of showing us around, answering questions, assisting with the application, and simply explaining things to my husband and I. We can definitely say she is quite a humble, gentle, and welcoming person, and we can rate her as simply the best. She's a gem indeed. Lloyd & Gwen Facey","createTime":"2025-05-05T23:00:00.000Z","locationID":"TGL"}},{"id":"23e92791-3581-570b-bc3e-b63a9aa65229","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-05-05T23:00:00.000Z","locationID":"TGL"}},{"id":"18907aa4-aff7-5152-a0e8-f0a9d04a4642","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After struggling to sell the house we appointed Thornley Groves. Kirsty, Reece and Jess were fantastic. The team was well coordinated and no matter who picked up the phone they could help me with updates. They worked hard to match suitable buyers to the property. They were always friendly and a pleasure to deal with.","createTime":"2025-05-05T23:00:00.000Z","locationID":"TGD"}},{"id":"544e8844-0c46-5ebd-acc7-df002a09f870","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant service from Reece and the team at Thornley Groves Didsbury branch. Reece was so helpful and moved the process along really smoothly. Thank you","createTime":"2025-05-05T23:00:00.000Z","locationID":"TGD"}},{"id":"0eecb62d-1344-55b2-af6c-4989456e97ce","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Annette & Sophie were amazing to work with! They found great tenants really quickly and made the whole rental process super easy. They gave me lots of helpful advice and took care of everything smoothly. I would definitely recommend Thornley Groves, Didsbury.","createTime":"2025-05-02T23:00:00.000Z","locationID":"TGD"}},{"id":"e831f50d-d855-508e-88c3-a8c5b2a5d86d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I wanted to make a special mention to Akash for going above and beyond and providing excellent customer service . I am selling one of my buy to lets and there was a hold up because we needed some work doing .. normally the time delay would be 2 weeks but Akash got the work done in 48 hours and the sale is now going through","createTime":"2025-05-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2db47e3f-cc58-58f3-8e7d-35ec88e6a959","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jessica Doherty was amazing and helped me sort out my daughters form. Excellent customer service","createTime":"2025-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2af27e7a-7900-5025-9df1-be6769220ed4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager, Maisie Widdas, has shown great professionalism and tenacity in solving a long-term account issue with my property. Her timely updates, regular verbal and written communication and her happy demeanour has reaffirmed my confidence in Thornley Groves. Great job!","createTime":"2025-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b0d04842-c2bb-59e0-b3c9-6fe8ff3f740a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Big thanks to Maisie Widdas who was out letting agent! She was very helpful throughout her time as our agent, and even more helpful when we were moving out. Very responsive and incredibly helpful in dealing with the return of our deposit. Dealing with letting Agency's can be dicey, but you'll be in good hands with Maisie!","createTime":"2025-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"95c1d448-3552-5beb-a45d-9a3199d79060","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott, is simply an amazing personality, she was detailed and well informed about the property and she is open-minded.","createTime":"2025-04-27T23:00:00.000Z","locationID":"SWN"}},{"id":"5ebf49a7-51df-5361-82c3-dd0d72a48394","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"After a difficult and very frustrating start with Thornley Groves our account was taken over by Chloe Jewel. From then on things became much more positive and finally reached a mutually satisfactory conclusion. Chloe was very friendly, understanding and professional in every respect. If you get a choice of who to deal with I'd say pick Chloe!","createTime":"2025-04-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ba6587c-841d-58f5-bdb9-43b034434342","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Sam, Moe and Mary for letting my apartment in Manchester quickly. Sam had to make a few trips to the apartment to help get a few things sorted, which I greatly appreciated. Pleased to that the property has been let quickly. Thank you.","createTime":"2025-04-26T23:00:00.000Z","locationID":"STY"}},{"id":"24dbb3d5-ecb1-5d3f-89f7-d8aa460a5495","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nothing wrong with quality of service. I had a good experience. I had to leave due to other reasons,. Maisie was very helpful. Thanks.","createTime":"2025-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"61289592-c537-5ba7-b7a2-27f063660bcc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We’ve had an brilliant experience with Thornley Groves! The team has been incredibly friendly, responsive, and professional, making every step of the process smooth and easy to navigate. Communication has been clear and efficient from day one. We only encountered one minor issue in the flat, and Akeem was fantastic—quick to respond, extremely helpful, and made sure everything was sorted without any stress on our end. We genuinely couldn’t be happier and would highly recommend Thornley Groves to anyone looking for a hassle-free and positive letting experience!","createTime":"2025-04-23T23:00:00.000Z","locationID":"STY"}},{"id":"cd75f728-f40b-55f3-8453-107acd96c77c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my partner experience with Lucy Johnson, Amber Gelling and kelvin Russell was a wonderful one. from the Viewing and application stages to the moving into the apartment and their reception was perfect and we are enjoying our new apartment . Keep it up guys","createTime":"2025-04-23T23:00:00.000Z","locationID":"SWN"}},{"id":"9e91bb35-98ea-5292-8c0d-377a4372e781","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Kelly for all her help in viewing the flat at Clifton Court, very friendly and efficient service, answered all my questions and was very informative 👍🙂","createTime":"2025-04-23T23:00:00.000Z","locationID":"SWN"}},{"id":"e6932b18-f843-5b06-910c-30b64fb3af77","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My husband and I were shown around an apartment by Aaron today, and he was so friendly and knowledgeable. We both felt really comfortable taking our time to look around, and Aaron was so patient and kind. He gave us lots of information, and answered all of our questions about the area. Thank you Aaron, you were fabulous!","createTime":"2025-04-22T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"a8d8a261-40ac-5a37-bfc0-f1f1a96bfd77","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was really helpful in both organising my viewing, showing up punctually and providing all the necessary information. I really appreciated her professionalism and reliable communication throughout the process. i will definitely use Thornley Groves again.","createTime":"2025-04-22T23:00:00.000Z","locationID":"TGL"}},{"id":"37f1489b-110b-5255-bc64-915459d283b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to Karen for being so helpful when she organised a letting viewing for me this week. She was efficient, responsive and made sure that the viewing was unhurried and comprehensive","createTime":"2025-04-22T23:00:00.000Z","locationID":"TGL"}},{"id":"a2f607ca-4048-53f2-9a1a-f90c4f0e0463","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Kelly McDermott for showing us around the cottage today. Professional service and knowledgable about the property.","createTime":"2025-04-21T23:00:00.000Z","locationID":"SWN"}},{"id":"7eeb1440-6733-504f-808e-6397157a6e66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was really helpful and attentive during a recent viewing","createTime":"2025-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0b6c1ba-317e-52ef-a4b0-a10c5d8def2e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was really helpful and attentive during a recent viewing","createTime":"2025-04-21T23:00:00.000Z","locationID":"SWN"}},{"id":"c2f2fbea-ed48-560e-ae5c-0e490ba38a1f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was great on our viewing very relaxed and informative.","createTime":"2025-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3af609c8-903f-5761-b37f-87ce286a5aa6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with Kelly, she was very friendly and knowledgeable about both the properties and areas we viewed","createTime":"2025-04-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb4ccbae-a3af-5d3a-a08e-50c85ca0d73c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-04-18T23:00:00.000Z","locationID":"SWN"}},{"id":"74d0415c-81d0-53c9-b31f-563fc75d7c62","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with Kelly, she was very friendly and knowledgeable about both the properties and areas we viewed","createTime":"2025-04-18T23:00:00.000Z","locationID":"SWN"}},{"id":"93a249ae-bb22-5789-b9a6-8fed52f7448e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We viewed a property in Salford with Kelly McDermott. She was very professional but friendly and knowledgeable of the house and the area. She made the viewing a very enjoyable experience.","createTime":"2025-04-16T23:00:00.000Z","locationID":"SWN"}},{"id":"251611da-61a1-54d1-80d6-7dc37391e2cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ali Perry and Faye amazing !","createTime":"2025-04-16T23:00:00.000Z","locationID":"TGD"}},{"id":"431d903a-18a0-568b-9022-7ba608edc062","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Special shout out to Michelle from Thornley Grove! She has been the most diligent and helpful agent when we had a tenant leave our house in terribly disgusting state. She got the deposit payment from them and helped us find cost effective solutions/quotes for the repairs. All landlords should have her on side! Thanks Michelle!","createTime":"2025-04-15T23:00:00.000Z","locationID":"STY"}},{"id":"99e3171d-99ac-5844-8507-63b2f6594c26","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Mostly I communicate via email as I live abroad, but recently I visited the office in Manchester and was able to meet with the staff managing my property and found her (Michelle) very helpful and very much on the ball. She was professional but also friendly and full of suggestions.","createTime":"2025-04-15T23:00:00.000Z","locationID":"STY"}},{"id":"625aef9d-714f-5c1c-92de-6730ddaa2d20","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly professional service from people who are obviously on top of the local market.","createTime":"2025-04-15T23:00:00.000Z","locationID":"TGD"}},{"id":"7a4e1487-575c-5d53-b492-a1cd0df7827c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend Thornley Groves - had an excellent viewing experience today with Kelly McDermott who provided an excellent service showing me around a lovely property in Swinton. She was extremely friendly, putting me at ease immediately, informative, incredibly helpful and was able to answer all my questions too. She even recognised me from when she was doing a viewing on another property last year and I was walking around trying to scout the area out! Overall a really positive experience and would use Thornley Groves in Monton again for future properties with a request for Kelly for any viewings if possible (if my offer is not accepted on this house!) Thanks again Kelly! :)","createTime":"2025-04-14T23:00:00.000Z","locationID":"SWN"}},{"id":"df72a37e-85e9-5467-ae9c-40174016b373","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience during my tenancy process thanks to the amazing support from Lucy Johnson, Amber Gelling, Kevin Russell, and the rest of the team. Their responses were always quick, clear, and super helpful, which made everything run smoothly from start to finish. It’s not always easy to find such responsive and reliable customer service, so I really appreciated how efficient and supportive they were throughout. Highly recommend!","createTime":"2025-04-14T23:00:00.000Z","locationID":"SWN"}},{"id":"3ef8750e-ff83-514b-8e09-2ee0232fabde","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A long road of getting to completion due to external factors. Reece became my right hand man, he was always one step ahead and handled my many frantic calls/emails with calmness, professionalism and reassurance. I cannot thank him enough for going above and beyond.","createTime":"2025-04-14T23:00:00.000Z","locationID":"TGD"}},{"id":"f2412fcd-9811-5b60-bb3b-cb3306b33a01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves provided an excellent and professional service throughout the duration of my purchasing process. Colette was incredibly helpful, supportive and knowledgeable. She responded quickly to my emails and ensured that the process continued to progress at an appropriate rate through consistently contacting my solicitor and applying pressure when timescales were not being met. She facilitated further viewings and was professional and friendly. I would strongly recommend this estate agents for any purchases made in the Altrincham area.","createTime":"2025-04-12T23:00:00.000Z","locationID":"ALM"}},{"id":"b02c18eb-6cf9-51d5-8ef0-03f390d4bf51","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie Widdas is my property manager at Thornley Groves. She has always been very responsive and efficient when issues have arisen. She obtained quotes quickly for works that needed doing and arranged for them to be carried out by contractors in liaison with the tenants. She is friendly and helpful. I would definitely recommend Maisie.","createTime":"2025-04-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd300580-db16-5d60-8b5c-6e049aaddb06","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Thornley Groves, Fallowfield in finding tenants for our property. Particularly from Jess who from our initial phone call to finding the lovely group of tenants was superb, but also special mention to Nina whose communication skills were excellent. She kept us informed both by email and phone to update every step of the way, whilst obviously also doing a lot behind the scenes to ensure the students had completed all their paperwork and monies owed very quickly. Looking forward to continuing to work with them both going forwards! Thank you!","createTime":"2025-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ad47a89-12eb-52ee-bc74-200a3e9591dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolute superb service from the team at Thornley Groves in Fallowfield with a particular mention of Jess and also Nina. Jess found lovely tenants for our property very quickly and Nina was fantastic at following up on all the paperwork and getting the students to complete everything necessary as well as payments. An excellent service all round. Thank you! Look forward to working with you in the coming years.","createTime":"2025-04-10T23:00:00.000Z","locationID":"THF"}},{"id":"1d8b1a7c-1c36-5675-aa5a-77a0680d1f39","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a recent viewing with Moe, he was fantastic! Assisted with the viewing and really helped make a perfect vision for the place! Even made the time to explain everything regarding the council tax bracket for the area. Thankyou so much for your help!","createTime":"2025-04-10T23:00:00.000Z","locationID":"STY"}},{"id":"19b04fce-b796-5281-a778-6bc73512fda3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing with Karen Filson, who was really informative during the viewing and answered all our questions.","createTime":"2025-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e9aa7b0-e1f4-5e6d-8f86-87bf3215f006","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly attended to us. She patiently showed us around, was extremely warm and also patiently answered our questions.","createTime":"2025-04-08T23:00:00.000Z","locationID":"SWN"}},{"id":"a004ab6b-b50f-5690-a8a3-38a55bc1076d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The staff is friendly though some questions might not have good answers at site during the viewing. Such as the actual size of the flat.","createTime":"2025-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"297eb382-40f7-5c72-914c-7d7a7d0a6574","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had 2 viewings both done by Kelly McDermott. As a first time buyer I was slightly nervous about viewing houses due to the stereotype estate agents have but Kelly completely changed my view on this! She was absolutely fantastic! At no point did I feel rushed or awkward, Kelly was able to answer any questions I had, which has put my mind at ease during this stressful period of time! I would highly recommend using this estate agents, especially if you end up with Kelly😅","createTime":"2025-04-08T23:00:00.000Z","locationID":"SWN"}},{"id":"7a087d6d-1d27-583d-b0ba-d2a68d5db4ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience using Thornley Groves for my lettings this year. They kept me up to do date throughout the process and Nina, who was my main point of contact, was always very quick to respond. Thank you for a job well done!","createTime":"2025-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e2546312-100a-52ae-8fae-83595eb0e6ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing with Karen Filson today and what a lovely lady she is. Gave me all the information I needed and made sure I was happy with everything one of the best lettings negotiators I’ve came across!","createTime":"2025-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ac7dd3ff-7de7-543e-bfd5-3425f6164343","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to thank the team for been professional and approachable. Lucy, Kevin and Amber were so amazing from the inspection to handing over of the keys","createTime":"2025-04-07T23:00:00.000Z","locationID":"SWN"}},{"id":"410a8b60-8506-59e5-8c9e-b3e7a153a224","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jus had a viewing with Karen Filson, and it was such as great experience; she was already there there was no need to wait, very polite, answered every questions I had and made me feel very comfortable. Great show of competence and professionalism!","createTime":"2025-04-07T23:00:00.000Z","locationID":"TGL"}},{"id":"505b37c7-575b-5e29-815f-7f873d87dca8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Good viewing very professional.","createTime":"2025-04-07T23:00:00.000Z","locationID":"TGL"}},{"id":"90f5705c-7abb-5d93-860a-0708ede661b0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was very pleased with the service I received from the staff particularly Zak and Sophie","createTime":"2025-04-07T23:00:00.000Z","locationID":"TGD"}},{"id":"5c738465-83af-583c-8c74-54f6ba52cd9b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michelle was very helpful and she does everything to help her tenants. And I really appreciate everything that she does to renew my contract","createTime":"2025-04-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"001a966d-24f1-5a1c-8c1d-98d77c4ab9e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-04-03T23:00:00.000Z","locationID":"STY"}},{"id":"06a23db1-dcac-5e03-a1df-2eb46a221eb8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I honestly couldn’t have been happier with Thornley Groves after my move. It would never have happened without the support of Kirsty and her team. They went over and above for me, in the future I would only ever use them! They also sold my previous property after one viewing for asking price. Amazing service and such lovely people","createTime":"2025-04-03T23:00:00.000Z","locationID":"TGD"}},{"id":"c6210282-5193-5717-b63b-f1782855ba50","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with you since you took over from H4U When Maisie Widdas took over as Manager of my 2 properties; I note a significant change. Been kept up to date with what's going on. Gets back to me in good time when I left a message. Happy with Thornley Groves but she has taken my satisfaction to another level !!! Great asset to the company","createTime":"2025-04-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0b9ca1de-c02d-51ed-ad98-c2fb688cecdd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Me and my partner have recently moved into an apartment in Manchester. This is our first home together and Maisie has made it so easy! When we moved in we noticed a lot of issues and we reported it to Maisie. She called me and explained she’d spoke with the landlord and that they were arranging works and quotes and set some really reasonable expectations. It’s only been 2 weeks and we have already gotten everything done! She explained how to report issues in the future and it’s a great system! She even went the extra mile to recommend some nice places to visit in Manchester as we are from Liverpool! Maisie’s amazing and we are so glad she is there as our property manager! Thanks so much Maisie!!","createTime":"2025-04-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b1762cfb-59c0-58bf-8f8b-555c73a528c1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Application process for renting went very smoothly and without issues, anything that came up was dealt with swiftly and greatly appreciate their service, especially Gabrielle's who was in charge of dealing with our tenancy. Thank you!","createTime":"2025-04-02T23:00:00.000Z","locationID":"STY"}},{"id":"968b5d89-5995-59ea-b3dd-735767b14901","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Maisie Widdas is absolutely brilliant! She is responsive and approachable. She even managed to do last inspection with me together which makes me feel very assured. I’m really glad she’s my property manager!","createTime":"2025-04-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c44b1126-2d9d-578a-b914-d80e57ac953b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very pleased with the impressive service and help from Thornley groves. Special thanks to Amanda O'Harte from Altrincham branch. She helped me swiftly to resolve my all queries.","createTime":"2025-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"57635721-d510-53b6-90ce-bb7aad0be3dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-04-01T23:00:00.000Z","locationID":"THF"}},{"id":"202d1ad4-e6da-5878-b179-f2e1b522ed44","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great viewing experience with Kelly, who was super informative and great to chat to!","createTime":"2025-03-31T23:00:00.000Z","locationID":"SWN"}},{"id":"11706ed7-86c5-557a-9116-fbf708339548","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service from Lois at the initial viewing. Followed up by Tom who worked hard communicating between solicitors, vendors and purchasers. Highly recommended for sales and purchasing.","createTime":"2025-03-31T23:00:00.000Z","locationID":"TGL"}},{"id":"46f8b462-9190-5038-8b89-85c043ee4c6f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing today with Kelly McDermott, very informative, answered all my questions and a pleasure to meet, thanks Kelly!","createTime":"2025-03-31T23:00:00.000Z","locationID":"SWN"}},{"id":"011a3378-c1ba-58c3-80d9-7683b3e1b66b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing job done by Kevin and Lucy of the Eccles branch, i will never thank you enough for the work you've done and the help you gave me to get all the things sorted. Thanks","createTime":"2025-03-31T23:00:00.000Z","locationID":"SWN"}},{"id":"ddb6e98c-b415-5afd-94d9-c44b99a95039","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent estate agent! We recently purchased a property in Monton and Thornley Groves were fantastic throughout the process. Special thanks goes to Clare Carpenter. It was quite a difficult purchase with a few hiccups but Clare was fantastic, always on hand to assist us and get in touch with the vendor and their solicitors when needed. I will definitely use them if selling or renting a property in the area.","createTime":"2025-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ace9a9d-5857-592c-ac14-beee0b911b63","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent estate agent! We recently purchased a property in Monton and Thornley Groves were fantastic throughout the process. Special thanks goes to Clare Carpenter. It was quite a difficult purchase with a few hiccups but Clare was fantastic, always on hand to assist us and get in touch with the vendor and their solicitors when needed. I will definitely use them if selling or renting a property in the area.","createTime":"2025-03-30T23:00:00.000Z","locationID":"SWN"}},{"id":"531deae6-1211-5880-bf73-3323c02226c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We cannot praise Claire enough for her professionalism in dealing with the recent sale of our parents property.","createTime":"2025-03-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"509e85f1-f69a-5717-8d0d-22ed5e080509","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great experience when viewing a property ... Kelly was amazing and so helpful!","createTime":"2025-03-30T00:00:00.000Z","locationID":"SWN"}},{"id":"2f4045ec-3e77-5471-969c-b3b4333b8095","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"George Relton advised me through my purchase process and provided excellent service! Really pleased how smooth the process went so far.","createTime":"2025-03-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4a633435-bfcf-568f-b29b-0554d9a88bf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very pleased with the service provided by our new Property Relationships Manager, Daniel Garlick. Daniel is professional, polite and efficient. He quickly answers emails and returns phone calls. Thank you for your help, Daniel.","createTime":"2025-03-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"71b83ff5-6c65-51d3-9868-0a1096994136","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend a great service, Claire was very easy to deal and I’m happy with how things went.","createTime":"2025-03-28T00:00:00.000Z","locationID":"SWN"}},{"id":"172619ba-aa66-5ce2-9baf-f7b2e737a200","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have nothing but high praise for the Thornley Grove agents in Fallowfield. I have used them for approx 13 years (pre. Merger with Homes4U). I have dealt with Vicky, Emily & Jess for numerous years and they are an incredible close knit team that take great pride in matching tenants and landlords. Most of my dealings have been with Vicky Kelly who has a vast wealth of knowledge in an ever changing field of rental compliance. Her patience levels are second to none and she always responds swiftly & efficiently to any queries. Simply put she’s lovely to deal with, professional, gets the job done and is always upbeat. It’s really refreshing to find agents who are on the ball and forward thinking. I cannot recommend Vicky, Emily & Jess highly enough. They make my job as a landlord so much simpler, holding my hand from the annual advertising stage through to renting.","createTime":"2025-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b2a1c512-711f-5bf1-8669-8aad34e34f59","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Aaron and Julie have been fantastic. So helpful and provided very insightful advise. Very fast turnaround and kept up to date every step of the way. Cannot recommend enough - thank you for everything","createTime":"2025-03-27T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"530c0573-a039-57c1-ae4e-115152676b18","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Used Thornley groves estate agents in monton to sell my mums property,who were brilliant,even after the first sale fell through due to the buyers pulling out a day before completion,after speaking to Clare Carpenter,we put it back on the market and it sold straight away at a higher price,Clare was brilliant at guiding me through the house selling process,and keeping in constant touch on how things were going,very happy the house as now been sold,as the money will go towards my mums residential care home fees,thank you so much Clare for your help. Regards Lee Wilkinson.","createTime":"2025-03-27T00:00:00.000Z","locationID":"SWN"}},{"id":"861e7c64-ff88-58d3-8b64-e686899a736e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-03-27T00:00:00.000Z","locationID":"ALM"}},{"id":"7dbc3721-fbeb-5643-9b12-93cc5574ac6c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are grateful to Gavin and Natasha for their support in getting our property sale ready for completion around a tight deadline. Gavin made himself available outside of his working hours to accommodate our rigid schedule. Thank you both for your professionalism and your hard work.","createTime":"2025-03-27T00:00:00.000Z","locationID":"STY"}},{"id":"b19f4eb7-96ac-5f5e-ac12-f49b035cd24c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-03-27T00:00:00.000Z","locationID":"STY"}},{"id":"b2d5ceab-2c27-5724-ae2b-475193d72a47","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Did a viewing today with the staff in Thornley Grove a lovely lady Kelly McDermott showing her professional highly recommend.","createTime":"2025-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0b9bd269-570c-54ef-a4f1-32899b443b39","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was lovely to meet Ms. Kelly McDermott again.It’s been for second time we got book viewing with her.i think she’s perfect for this job and she’s doing her job in the best way. Thanks Kelly for the advice given us.","createTime":"2025-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c80f291b-f3da-548f-907b-e4af914ef74e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional, all way keep in touch with us. even my English is not good enough. Thx so much","createTime":"2025-03-27T00:00:00.000Z","locationID":"TGL"}},{"id":"6787252a-3cb4-5c8d-873f-ce284cd6969c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Went to a viewing today which was very pleasant and informing, Kelly McDermott was great at answering all of our questions and advising us on all things relating to moving house. Thank you Kelly.","createTime":"2025-03-26T00:00:00.000Z","locationID":"SWN"}},{"id":"cd2444ea-ae73-5939-83c2-71c34d637d0f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Went to a viewing today which was very pleasant and informing, Kelly McDermott was great at answering all of our questions and advising us on all things relating to moving house. Thank you Kelly.","createTime":"2025-03-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"05753d5f-3201-5290-9ff4-c8fe7efa8820","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A massive shout out to Colette, Chris and James who have each provided an excellent service from the start. All 3 have been extremely professional in every aspect of the marketing of my home. The communication has been thorough throughout. They make a great team. I highly recommend Thorley Groves Estate Agents on Lloyd Street, Altrincham. Thorley Groves had marketed the house 20 years ago, which is how I had got to purchase it. They were superb back then, and are superb now. Thank you.","createTime":"2025-03-26T00:00:00.000Z","locationID":"ALM"}},{"id":"0c9bf9a8-5c37-59fd-97bc-a02d88f534c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing in Monton with Kelly McDermott. Very helpful and friendly. Answered all my questions.","createTime":"2025-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e44d4491-9c42-5b9b-bf2b-66d9e73b2ec0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Karen was very warm and professional at viewing. Thank you.","createTime":"2025-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ffb83e8f-b2c9-5fef-b889-d7549882d62f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a fantastic experience with Karen and the team at Thorley Grove. They were polite, knowledgeable, and professional throughout the entire process. Communication was great from start to finish, and they guided me every step of the way. Thank you so much for helping me find a property to rent — I couldn’t have done it without you!","createTime":"2025-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"58583eb5-b29a-580e-890b-f5d8c5dd45ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I wish I could give 5star review due to very polite and nice experience with the estate agents, big thanks to Aun Shah (otherwise this would have been 1 star), but at the end of our 2.5 years tenancy the landlord tried to charge us more than half of our deposit despite leaving the flat in better condition than when we first saw it. So for anyone reading this, make sure you take loads of pictures prior to moving in, in case you need to show proof at the end of your tenancy. Overall, good experience despite the hiccup at the end. The agency has automated online portal to report issues etc, most of which are resolved quick. If I ever need to rent again, I would use Thornley Groves services, but yet again - take loads of photos of the place before you move in, learn from my mistakes.. :)","createTime":"2025-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"437957b3-edad-5ed2-9b40-33ebbf475dea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Gabriel for helping me rent a flat. He was very professional, knowledgeable, personable and dedicated in helping me to rent somewhere. He was consistent in sending me options within my price range and was always keeping in touch if I had any questions or wanted any viewings. Thanks to Gabriel, credit to his agency.","createTime":"2025-03-25T00:00:00.000Z","locationID":"STY"}},{"id":"520413c0-625f-5e3c-b1f8-598fe5fe0faf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a fantastic experience with Karen and the team at Thorley Grove. They were polite, knowledgeable, and professional throughout the entire process. Communication was great from start to finish, and they guided me every step of the way. Thank you so much for helping me find a property to rent — I couldn’t have done it without you!","createTime":"2025-03-25T00:00:00.000Z","locationID":"TGL"}},{"id":"0dcb1d9b-23c9-5fea-9b2c-1c0d4c6f44c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Kelly McDermott. Very helpful and friendly. Answered any questions I had.","createTime":"2025-03-25T00:00:00.000Z","locationID":"SWN"}},{"id":"f96fa4e7-70a1-5eb6-9834-cee5e609af1c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience with Akash Aponsu of Thornley Groves Estate Agent. We have leased a property with them since 2018. Mr. Aponsu has always been very professional in working with us and answering any questions or concerns we might have. We appreciate knowing we can call about any issue and he will be quick in responding and help.","createTime":"2025-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee6c55f4-8a01-5cb2-8d9c-73f066d014fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having Thorley Groves, Altrincham market my house is the best decision I had made. Colette, Chris and James have kept me informed throughout. They are always professional, helpful and pleasant. I highly recommend this company.","createTime":"2025-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c7490e7-070e-54aa-9ef5-bc264076041e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We’ve been working with Iryna and Valentyna from Thornley Groves for years, and they’re very helpful , and always ready to sort out any questions we have.","createTime":"2025-03-25T00:00:00.000Z","locationID":"VGN"}},{"id":"03ae2c42-4e5e-5c7b-901d-ddc55dbef198","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We viewed a property with Kelly McDermott. Kelly was informative and passionate and answered all questions we had.","createTime":"2025-03-24T00:00:00.000Z","locationID":"SWN"}},{"id":"9faa27d9-7d5d-524a-b3cc-6b895d081601","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Claire from The Hale office was very efficient and helpful in bringing the sale to a conclusion","createTime":"2025-03-24T00:00:00.000Z","locationID":"SAL"}},{"id":"bd0eceae-ab12-5cc3-83d3-b7a5f43dac5f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just wanted to say a very big thankyou to Clare, Dan & Kelly for ensuring a swift stress free sale of our mums house. Clare & the team were friendly & approachable. They kept us updated at every stage of the sale & any of our queries answered straight away. This was a difficult time for myself & family, so it was really appreciated the support we received during this process. Would highly recommend.","createTime":"2025-03-24T00:00:00.000Z","locationID":"SWN"}},{"id":"4323e353-4d25-5cd6-8fc3-5a65fd4280a5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I haven’t found the right place for me yet, but I want to thank Gabriel, for his enthusiasm and hard work throughout this process. Over the past few weeks, I’ve worked with several agents, and none have been as professional and helpful as you. I felt supported and valued as a client. You’ve been excellent, and your company is fortunate to have you. Thanks again!","createTime":"2025-03-20T00:00:00.000Z","locationID":"STY"}},{"id":"736b890e-6c3a-5496-a77a-6e951ade4180","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'm really so happy with the customer service, big thanks to Pia.","createTime":"2025-03-20T00:00:00.000Z","locationID":"TGD"}},{"id":"eaeb577b-b913-59ec-aadd-e9fc99cbe8ce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly is nice and helpful","createTime":"2025-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4e527af8-7a41-50f3-b854-ec63ef6532d2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I viewed 2 properties with Thornley Groves and both went incredibly well the viewing agent Kelly Mcdermott was extremely helpful and was able to answer any questions I asked!","createTime":"2025-03-19T00:00:00.000Z","locationID":"SWN"}},{"id":"3c86022e-825b-5d92-9e3b-5c741dfd1553","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amanda's service has always been outstanding, ensuring that our rental experience goes smoothly and stress-free. We are very grateful for her thorough assistance and the care she shows in addressing all our needs. Her professionalism and friendly approach have greatly enhanced our satisfaction with the property.","createTime":"2025-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"030450ee-9494-511e-87c5-4ed2cebc2679","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Moe was a great help in securing a flat very quickly. I was not in Manchester and he was really helpful in helping me. It was a simple process and he really put effort in to make sure I got the flat. I really appreciate his help.","createTime":"2025-03-19T00:00:00.000Z","locationID":"STY"}},{"id":"7a3241d6-fb05-593c-969f-799ac18ed241","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kirsty Challinor is fabulous! She has really helped us get my parents property sold, it was a very complicated messy case, and she was on the ball weekly, liaising with solicitors, the buyer's and us. I'm very pleased with the service I've received and have no hesitation in recommending Thornley Groves to anyone. THANK YOU !!","createTime":"2025-03-19T00:00:00.000Z","locationID":"TGD"}},{"id":"dbb6fa09-e03a-52b3-93f3-0bb9b5ae1b4f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I attended a viewing today with Kelly McDermott at a lovely property in Swinton (which we are hoping we get) from the moment Kelly answered the door I felt very much at ease, she was so friendly, bubbly, chatty and made the experience so nice for me! We had such a good chat while she was showing me the house, answered all my questions! I left feeling really positive, if we don’t get this house, I have no reservations about using Thornley Groves in Monton for figure viewings (should they be the estate agents in charge) Thanks Kelly :)","createTime":"2025-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"39b6f978-6f6d-510d-ba19-64f557a7936d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I attended a viewing today with Kelly McDermott at a lovely property in Swinton (which we are hoping we get) from the moment Kelly answered the door I felt very much at ease, she was so friendly, bubbly, chatty and made the experience so nice for me! We had such a good chat while she was showing me the house, answered all my questions! I left feeling really positive, if we don’t get this house, I have no reservations about using Thornley Groves in Monton for figure viewings (should they be the estate agents in charge) Thanks Kelly :)","createTime":"2025-03-18T00:00:00.000Z","locationID":"SWN"}},{"id":"b747641e-4c04-5c38-9943-f0d756f95ab5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been fortunate enough to have Christabel Hill as our property manager. What an asset she is to Thornley Groves. Christabel is polite, efficient and always one step ahead with contracts / renewals etc. Extremely happy and confident that Christabel can be left to manage and look after our property.","createTime":"2025-03-17T00:00:00.000Z","locationID":"SWN"}},{"id":"15de3f09-2e79-50ff-8d5f-f5c8f9a59955","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Our experience doing viewings with Thornley Grove was great. Our letting agent, Mary, was really kind, knowledgeable and professional ☺️","createTime":"2025-03-17T00:00:00.000Z","locationID":"STY"}},{"id":"3d4b7167-f339-55e1-a51d-80f43cf07443","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott is a superb viewing assistant. Super friendly, enthusiastic and reliable.","createTime":"2025-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d7d85d7f-ca52-5436-baa2-b0daf0b1324f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was able to buy a house with Thornley Groves acting as the Estate Agents. They were quick to reply and professional throughout, helping us with any queries we had about the house and the process. I want to thank Tom Lee and Lois McGuinness.","createTime":"2025-03-16T00:00:00.000Z","locationID":"TGL"}},{"id":"3614f78a-46d8-5163-b272-e7364cd40a39","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our house move was very smooth because of the support and co-operation of staff of Thornley Groves .Specially because of Lucy and Kevin. They are very helpful and kind . I really appreciate their support.","createTime":"2025-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"21b4cba9-995c-5482-ba33-c37fb2caf5bd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Shout out to Karen who showed me round a property last week! Super communicative, highly professional but also a great crack! What a lovely lady and fab at her job! x","createTime":"2025-03-15T00:00:00.000Z","locationID":"TGL"}},{"id":"0c1e3ca8-854a-57da-89c6-6ae2d116c214","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom and Lois were brilliant for the sale of our property. I would recommend them both highly. John","createTime":"2025-03-15T00:00:00.000Z","locationID":"TGL"}},{"id":"85bedc37-cd97-50ee-86ae-c64f82260098","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mary Yuhanna - from the word go Mary was warm, friendly,helpful and most importantly professional Kept me informed constantly. As a first time renter in the UK, Mary went above and beyond to try and find me the best apartment that would suit me to a tee, she was consistent in sending me various apartments that met my budget and made sure I was sent videos of all the places too.","createTime":"2025-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4d1290c9-1c6a-5987-99a8-aaeec8c4bc2f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had viewings of 2 different properties with Kelly Mcdermott, and both were a great experience. She was professional, incredibly friendly, and knowledgeable, answering all my questions and providing valuable insights about the property. Kelly made the whole process smooth and enjoyable, and I felt confident and well-informed throughout the viewings.","createTime":"2025-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e297e6ef-d78c-5c7c-be34-4b07ab1269c6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service and professional staff. We were updated weekly and the sale was all done and completed with very little stress. I highly recommend Kirsty and the team","createTime":"2025-03-14T00:00:00.000Z","locationID":"TGD"}},{"id":"c52e953d-ee28-5ea2-87ef-d295cb17987b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nina was polite, patient and helpful in resolving an issue on a Guarantor Agreement. A 5 star performance.","createTime":"2025-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bf5e4bee-39bc-5b8e-aff4-f7ada3872a0e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare Carpenter and the team were superb to deal with in selling my property. Highly recommended","createTime":"2025-03-11T00:00:00.000Z","locationID":"SWN"}},{"id":"d65cf3c6-05c0-54f7-b3c7-9fc7007c1650","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have known Aun Shah - property relations manager - for a couple of years in a professional capacity. He is always kind, courteous and informative. He has a sound knowledge of property management. A pleasure to deal with.","createTime":"2025-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b294498a-1009-5a41-8b13-01835283cb51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you for the fantastic service provided during the new tenancy setup. We enjoyed every step of the process, from the initial enquiry, where Amber took her time to guide us through each step and negotiated the terms of business to Kevin managing the viewings and communication with the prospective tenants, which was done super smoothly. A very special thank you goes to Lucy, who is a superstar, as she brilliantly handled the process of responding to our various queries and issues, referencing, the moving in and the communication with the new tenant. No question is ever left unanswered and no problem is too big to solve for her. Thank you Thornley Groves for making this experience so positive and stress-free.","createTime":"2025-03-10T00:00:00.000Z","locationID":"SWN"}},{"id":"aaeccfe2-6733-53e1-9449-0386d632acbc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'm currently looking for a new property in Manchester and Pia McLean has been a massive helping hand at finding multiple properties which fit my criteria.","createTime":"2025-03-10T00:00:00.000Z","locationID":"STY"}},{"id":"13fa5843-bb03-5a8a-a04c-917e2a04fe69","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie was a great help with getting our apartment. She was very fast to respond, organised and had all the information we needed","createTime":"2025-03-10T00:00:00.000Z","locationID":"STY"}},{"id":"20a2d646-a9d6-5a17-95b7-0f458e6ce88a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot recommend Aaron at Thornley Groves highly enough! Not only did he have my property listed and sold within the fortnight, he went above and beyond to navigate an unnecessarily difficult situation on my behalf. Having to deal with a buyer who was compromising my own buying position, Aaron remained professional, proactive, and determined to find the best outcome for me. His communication was exceptional, keeping me informed at all times. Without his hard work and commitment, I could have been prevented from placing the offer that went on to secure the purchase of my next property. He handled the situation with expertise and perseverance, demonstrating true dedication. If you're looking for an estate agent who genuinely cares and will go the extra mile for you, I strongly recommend Aaron and the team at Thornley Groves. Thank you for everything!","createTime":"2025-03-07T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"56687b17-a790-527a-838a-26c239db70c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joshua Williams was a very helpful young man. Polite and always willing to help with queries I had. Patient when needing to wait for me to get back to him and an all round positive experience letting with them.","createTime":"2025-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c5697e05-a0d3-5cde-bbed-4d5c139ca700","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare Carpenter and the team were superb. Will use again.","createTime":"2025-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"76c804ef-3e3f-512a-944f-20f2685f52ac","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy Kevin and Amber have been brilliant! Got me a tenant super quick, and provided a seamless journey for me and my tenants... thanks guys!","createTime":"2025-03-06T00:00:00.000Z","locationID":"SWN"}},{"id":"2cd36d68-d5ab-531b-8e32-9611425e27f4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service with your representative Karen Filson showing us around the property and providing us with all the advice we needed on our viewing thank you.","createTime":"2025-03-05T00:00:00.000Z","locationID":"TGL"}},{"id":"f0aa78bf-1bcf-53eb-92aa-0b66cf4d4a4f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great experience with Thornley Groves. They were patient, professional and persistent with our house sale. Special shout out to Claire and Jamie from the Hale branch. It’s been really great working with them.","createTime":"2025-03-04T00:00:00.000Z","locationID":"SAL"}},{"id":"3b8641df-d60e-5022-9ad5-4315dcee0eb5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We moved all the way from Kent and it was a bit difficult for us to do the move .But Kevin and Lucy helped us a lot to find an appropriate house within few days .My husband and I really appreciate both of them for making the transition very smooth and easy .Lucy and Kevin are very kind and helpful. Also whatever maintenance work needed to be done was done very quickly . Thank you so much for everything.","createTime":"2025-03-04T00:00:00.000Z","locationID":"SWN"}},{"id":"58d31342-0175-5325-8966-90a95fd76bd9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Would just like to say a massive thank you to Lucy and Kevin for a easy and smooth experience during my application with a property that made it very understandable of what was happening throughout the whole process and couldn’t recommend them enough. They have both been amazing from the very start keeping me updated with any information that I needed to know. Highly recommend Lucy and Kevin they are a great part of the team at Thornley Groves Monton.","createTime":"2025-03-04T00:00:00.000Z","locationID":"SWN"}},{"id":"8ae9893a-384e-51e0-ac2b-7cb8fc33e36f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare Carpenter from the Monton office helped me through the entire selling process of my apartment. She kept me informed of progress and answered a number of queries from me quickly and effectively. Very pleased with the service provided.","createTime":"2025-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f6615d9-be14-5d4a-ad1f-ac60cb6565e4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare Carpenter from the Monton office helped me through the entire selling process of my apartment. She kept me informed of progress and answered a number of queries from me quickly and effectively. Very pleased with the service provided.","createTime":"2025-03-03T00:00:00.000Z","locationID":"SWN"}},{"id":"8a664bba-e07e-5b67-a669-5371ad154672","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a very lovely experience and super helpful agent, moe was only meant to show me one flat but he had taken the time and showed me more, Giving me loads of information and updating me, professional and friendly. He made the experience way easier than I thought. Thank you to the team and moe.","createTime":"2025-02-28T00:00:00.000Z","locationID":"STY"}},{"id":"5bc28eac-ea06-5d44-a9ed-cc189a6094f5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My friend and I have been searching for the perfect place to rent. Having many experiences now with many agents, Kevin really was our knight in shining armour. He took the time to get to know us, remembered the little details that were important to us, and went out of his way to make personal recommendations. His honesty, efficiency and kindness have been exemplary and he is a true asset to Thornley Groves. He has helped us find our perfect place in record time, has always been there when we needed him and above all, a friendly, kind man. Thank you so much to Kevin and the team and Thornley Groves. We were thoroughly impressed.","createTime":"2025-02-28T00:00:00.000Z","locationID":"SWN"}},{"id":"56b9b637-77b9-54a0-8fe0-03f002e624fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We used Thornley Groves to sell our home, Daniel and Kelly McDermott were great in arranging viewings and showing people round with a super friendly manner! The communication was great and the staff have been super helpful. Would highly recommend!","createTime":"2025-02-28T00:00:00.000Z","locationID":"SWN"}},{"id":"8602d276-42ef-542d-b3fa-c48ee8f793d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to say how very helpful and professional Emma has been in renewing my tenancy. Emma has totally restored my confidence and is a credit to Thornley Groves. Thank you","createTime":"2025-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"10ef284d-f0ca-5409-88f8-57a29614fe0d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a lovely viewing with Kelly McDermott, really helpful and guided through the property answering all questions. Thank you!","createTime":"2025-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b137341-ed88-54e1-a7ae-88951b92ff1a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the pleasure of working with Thornley Groves to find a place to live in Manchester, and I must say, the service I received was exceptional. Mungun Battulga was incredibly helpful from start to finish. As it was my first time in Manchester, his patience and dedication made all the difference. He took the time to truly understand my needs and went above and beyond to find the perfect place for me. A highly professional and friendly service—I couldn’t recommend them more!","createTime":"2025-02-27T00:00:00.000Z","locationID":"STY"}},{"id":"73929433-cd51-59a0-ac6a-cf2dd088d689","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Always a pleasure to deal with , Iryna and Valentyna always help and sort any questions I may have very quickly","createTime":"2025-02-27T00:00:00.000Z","locationID":"STY"}},{"id":"e9f1a774-7d42-54cb-896b-466be19aae79","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to express my special thanks to Clare Carpenter and her team members for my recent purchase. Clare is a professional and friendly person who helps me in each step of purchase. Will certainly approach to Clare again for my next purchase.","createTime":"2025-02-27T00:00:00.000Z","locationID":"SWN"}},{"id":"6d792986-dc04-5fc3-81c2-004dd93e468c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott showed me a property and was very professional with good communication","createTime":"2025-02-27T00:00:00.000Z","locationID":"SWN"}},{"id":"1d79424d-1a0d-5d6f-a7f7-a1aca233fadf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2025-02-27T00:00:00.000Z","locationID":"TGD"}},{"id":"6a1b763f-f383-52f0-bd91-c10e50652b2e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both sales and letting management were excellent in navigating my sale and obtaining vacant possession.","createTime":"2025-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6902f79f-4f47-5e76-82ae-8f334800dee6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott from the Monton office was absolutely brilliant. Thanks Kelly.","createTime":"2025-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec5674d1-539a-5296-a3fd-9471a83d966c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I cannot speak highly enough of the incredible service provided by Thornley Groves, in particular for Tom and Lois during the sale of my property. From the very beginning, they demonstrated a level of professionalism, efficiency, and communication that truly set them apart. Right from our first meeting, Tom took the time to understand my needs and provided clear, honest advice on how to best position my property for a successful sale. Their expertise and market knowledge were evident, and they guided me through every step of the process with confidence and care. What really stood out about the company was their efficiency. They were proactive in arranging viewings, marketing the property effectively, and ensuring everything moved smoothly. They handled all the details with precision, which took so much stress off my shoulders. Communication was absolutely outstanding. Tom kept me fully updated at every stage, whether it was feedback from viewings, negotiations with potential buyers, or progress with the legal process. He was always quick to respond to my questions and made sure I never felt out of the loop. His transparency and dedication to keeping me informed were truly appreciated. Thanks to their hard work and dedication, my property sold quickly and for a great price. I couldn’t have asked for a better experience, and I would highly recommend Thornley Groves to anyone looking to sell their property. They are a fantastic team, and I’m so grateful for their support throughout this journey. If you’re looking for an estate agent who genuinely cares and delivers results, look no further!","createTime":"2025-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8cbaa45-d89b-5728-8235-b54b7cb4c7ac","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My experience of finding a property to rent from Thornley Groves Manchester has been very satisfactory. My initial contact was with Francesca to register and view potential properties. Francesca was very personable and professional in all my dealings with her either in person or by email/phone. I made an offer on a suitable property a few days later and the progression stage was handled by Gabrielle. It was a very efficient and stress-free process and any questions I had with my application was handled in a very timely and understanding manner. Gabrielle always got back to me within hours of any query raised and made sure my path to getting the house keys and moving in was very smooth. The whole process from initial contact to getting the keys was just over 12 days . Would definitely use Thornley Groves again if needed to rent in the future based on my dealings with Francesca and Gabrielle","createTime":"2025-02-26T00:00:00.000Z","locationID":"STY"}},{"id":"aef4b262-255b-572f-adce-5ab263595d1e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are a maintenance company that have worked with Thornley Groves for several years and deal with Valentyna & Iryna at Thornley Groves frequently and they are both so accommodating and proactive in ensuring we have a system that provides a great service to both tenants and landlords.","createTime":"2025-02-26T00:00:00.000Z","locationID":"STY"}},{"id":"01631988-a58b-50a0-a4eb-27195eabce3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Has lots of positive experiences but I especially want to thank Aun! Aun has been an incredible property manager. He's always quick to reply and super helpful. Any issues are always resolved in a timely manner and I can't praise him enough!","createTime":"2025-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8ea39c2-e94b-56d5-a736-e22170eeb59f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The sale of my flat fell through at the last moment. Thornley Groves found me new tenants in a few days. Thanks to Samantha, Mary and Moe for the professional and courteous service at Thornley Groves.","createTime":"2025-02-26T00:00:00.000Z","locationID":"STY"}},{"id":"618be79f-d233-53da-b375-3e9e03bb4f79","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very seamless process with Jodie. Between viewing our flat and getting accepted took four days! Very good! ☺️","createTime":"2025-02-26T00:00:00.000Z","locationID":"STY"}},{"id":"e0bfa3eb-90c0-54f9-9789-e5cad38f823f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was fantastic!! Really helped put our mind to rest with a great rental whilst our property is renovated. 🙌🏼","createTime":"2025-02-26T00:00:00.000Z","locationID":"TGD"}},{"id":"98d3bb5c-585d-556a-b0e0-7960084c9861","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really responsive and helpful service!","createTime":"2025-02-25T00:00:00.000Z","locationID":"TGD"}},{"id":"6f619e3f-ecdf-56d4-95aa-d6e9d7ef1640","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very positive experience today when being shown around a property by one of the estate agents, Kelly McDermott. They were very welcoming and friendly, and were informative and answered all my questions.","createTime":"2025-02-24T00:00:00.000Z","locationID":"SWN"}},{"id":"2ef380f5-d90c-5f21-874f-24fbd69ac28c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Well done - warm and welcoming service from both Daniel Cooper and Kelly McDermott, Monton Thornley Groves Estate Agents. Kelly showed us around the properties - punctual, professional, and friendly. Thank you, Sai","createTime":"2025-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5520dac6-cc79-50f8-9fea-27c4a76b0da0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jamie and Claire were professional, friendly and always quick to respond.","createTime":"2025-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6db2ba79-2654-5ff3-aa00-0dae9f51af0e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Mungun Battulga to help me get the best flat, I really appreciate your efforts and helping me throughout the process...thank-you once again","createTime":"2025-02-22T00:00:00.000Z","locationID":"STY"}},{"id":"ea758d7a-b4a1-594f-85d6-5b1a01b0cbeb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, warm and welcoming service from Kelly McDermott showing me around a property. Very knowledgeable also!!","createTime":"2025-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae5d20e9-67a1-542a-a40b-e8e80111171e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I went to view a house today in Broughton with a lovely lady called Pam. She was so welcoming and helpful and so passionate in what she does and I could feel such a beautiful vibe from her. Thank you so much. Highly recommended.","createTime":"2025-02-21T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"ec2897ae-83c5-5546-80fc-8c4d5a50f107","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kirsty, Reece and the team looked after our sale and purchase. They were fantastic, from showing us the property we bought, valuing our property and sorting out the sale. There were delays, but nothing to do with TG, and Reece & Kirsty kept us informed all the way. Highly recommended; great team!","createTime":"2025-02-21T00:00:00.000Z","locationID":"TGD"}},{"id":"70567a30-b1c1-51c5-802b-1500fd277da8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've had a mixed experience with estate agents in the past, but Imogen Windsor at Thornley Groves' Altrincham branch has been an absolute standout. She’s been amazing—always on top of things, quick to respond, and genuinely cares about making things as easy as possible. Nothing ever feels like too much trouble for her, and she’s the reason my experience has been smooth and stress-free. Honestly, if every property manager was like Imogen, dealing with estate agents would be a breeze! Thornley Groves is lucky to have her—she’s the real reason for this 5-star review! ⭐⭐⭐⭐⭐","createTime":"2025-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5acb48e9-84d9-5358-ba18-51b3f73aa3cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent property management, Michelle goes above and beyond.","createTime":"2025-02-20T00:00:00.000Z","locationID":"STY"}},{"id":"63683d7d-48e2-54f4-add2-45d5804f305e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen at the Chester branch was fantastic, really helpful, not pushy, but kept us on time with what needed doing! Would definitely recommend.","createTime":"2025-02-19T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"af449119-13cd-5bcf-9c02-d21966418e35","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Kelly on 19/25, was very professional and well informed on the house and the area. She was very personable and I was able to sort a viewing within 2-3 working days","createTime":"2025-02-19T00:00:00.000Z","locationID":"SWN"}},{"id":"a77af3b0-a5de-5c94-8bda-477a5b204f53","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot speak highly enough of the incredible service provided by Thornley Groves, in particular for Tom and Lois during the sale of my property. From the very beginning, they demonstrated a level of professionalism, efficiency, and communication that truly set them apart. Right from our first meeting, Tom took the time to understand my needs and provided clear, honest advice on how to best position my property for a successful sale. Their expertise and market knowledge were evident, and they guided me through every step of the process with confidence and care. What really stood out about the company was their efficiency. They were proactive in arranging viewings, marketing the property effectively, and ensuring everything moved smoothly. They handled all the details with precision, which took so much stress off my shoulders. Communication was absolutely outstanding. Tom kept me fully updated at every stage, whether it was feedback from viewings, negotiations with potential buyers, or progress with the legal process. He was always quick to respond to my questions and made sure I never felt out of the loop. His transparency and dedication to keeping me informed were truly appreciated. Thanks to their hard work and dedication, my property sold quickly and for a great price. I couldn’t have asked for a better experience, and I would highly recommend Thornley Groves to anyone looking to sell their property. They are a fantastic team, and I’m so grateful for their support throughout this journey. If you’re looking for an estate agent who genuinely cares and delivers results, look no further!","createTime":"2025-02-19T00:00:00.000Z","locationID":"TGL"}},{"id":"b0dd14fe-8d56-5519-b4f2-7711d9045ab5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently had some issues with the tenants deposit, Gemma Apara did an excellent job helping me to get it sorted. Thank you so much for your assistance !","createTime":"2025-02-19T00:00:00.000Z","locationID":"TGD"}},{"id":"10c37fe3-1382-5ed7-92e1-3e8d3d078a97","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are really grateful for the professional service provided by Vicky Kelly in the Thornley Groves lettings dept. Vicky went the extra mile to secure the right kind of tenants for us and was very diligent keeping us informed at each step of the way to the successful conclusion. We look forward to working with Vicky and Thornley Groves going forward !","createTime":"2025-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"348d5fa9-e088-5e30-a1c5-636fd055cc05","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I sold my home in Prestwich through Thornley Groves in 2024. Tom Lee and his Team were excellent. He supported me through the selling process, ensuring that even though the first sale fell through I got another swiftly. He kept everyone in the loop and ensured everyone was on board!","createTime":"2025-02-18T00:00:00.000Z","locationID":"TGL"}},{"id":"9ffb6e61-ee6b-5062-a31f-a60c03a51038","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently moved into a property, and although the process was stressful for everyone involved, Jessica and Nina at the agency made it so much smoother. Their consistent and clear communication, both during and after the move, made me feel truly supported. Huge thanks to the team for their outstanding service!","createTime":"2025-02-17T00:00:00.000Z","locationID":"THF"}},{"id":"fe1fef95-8974-5fd0-89db-37a2ab69695e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I want to share my utmost satisfaction with the exceptional service I received from the staff at the Thornley Grove Deansgate office, particularly the outstanding assistance provided by Peter. Throughout my tenancy process, Peter consistently demonstrated exemplary professionalism, expertise, and dedication, which significantly contributed to a smooth and positive experience. Peter's attention to detail, prompt communication, and understanding of my needs as a tenant made him an invaluable asset during this journey. His ability to address my concerns and guide me through each step of the process not only showcased his knowledge but also highlighted his commitment to providing exceptional customer service. I cannot overstate the impact of Peter's exemplary service on my overall satisfaction as a client. His unwavering support and commitment to ensuring a successful tenancy experience have left a lasting impression on me, and I am genuinely grateful for his assistance.","createTime":"2025-02-17T00:00:00.000Z","locationID":"STY"}},{"id":"ac152f6e-5be7-5e6b-9a0f-1b87a16fcc9c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves provided an excellent, friendly, fair and professional service. They arranged things very quickly and brought their substantial resources and connections to bear concerning the sale of my house. I wholly recommend Thornley Groves","createTime":"2025-02-17T00:00:00.000Z","locationID":"SWN"}},{"id":"cba50af8-29a9-53ac-ae1e-c57bc8b2cb93","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly is a fabulous viewing assistant. Really bubbly, enthusiastic and likeable.","createTime":"2025-02-17T00:00:00.000Z","locationID":"SWN"}},{"id":"c29324c6-0ea0-585e-b533-3802b84e3237","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent experience always","createTime":"2025-02-15T00:00:00.000Z","locationID":"SWN"}},{"id":"e27618ec-1c9a-5e8b-9531-fe51a1300966","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Akeem Ffrench was a fantastic property manager that went out of his way to help and solve issues.","createTime":"2025-02-14T00:00:00.000Z","locationID":"STY"}},{"id":"8229da35-448a-59a1-ac74-badf3a8cabf5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie was amazingly helpful and quick to reply","createTime":"2025-02-14T00:00:00.000Z","locationID":"STY"}},{"id":"49551b02-628c-566f-b8f2-af7b6827de4f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves at Prestwich stand out a mile! I always get great communication, throughout any process as a landlord, that I'm dealing with. I deal with Amanda, Amber and Karen mostly, and it's just so good to see these girls being so professional. Never had a problem, never had an issue, because they are on it, and deal with everything, without a hitch. I'd be a numpty to go elsewhere, to rely on a letting agent, to find good, reliable tenant's for me. Great work and we'll done, again. Phil","createTime":"2025-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"81164154-15de-597f-b19a-e5efef796d27","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was super helpful on my house viewing in Monton, really knowledgeable about the house and surrounding area :)","createTime":"2025-02-13T00:00:00.000Z","locationID":"SWN"}},{"id":"cd68a24e-7aad-561e-97b1-d2f6d8b9efbd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just had a lovely viewing on a house with Kelly from the Monton branch. Kelly was very knowledgeable and answered most of my questions about the property before I had even asked them. Kelly also offered some valuable advice that helped me in finalising my decision about making an offer on the property.","createTime":"2025-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8030fe2b-b742-56e8-b5f4-eb1886ce7247","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having previously rented through Thornley Groves we are now on the hunt to buy with them too. So far during our journey Kelly McDermott has been extremely helpful and knowledgeable of the properties we have seen as well as offering honest advice.","createTime":"2025-02-13T00:00:00.000Z","locationID":"SWN"}},{"id":"898112e5-5c77-5ece-a5c9-5015613622e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Eve has provided an excellent service. Great communicator and replies to emails promptly. Highly recommend. Thank you.","createTime":"2025-02-11T00:00:00.000Z","locationID":"STY"}},{"id":"3e227d4e-4f48-5d22-a4b5-8e6e240c43d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just completed the purchase of a flat and have dealt with Thornley Groves in Prestwich many times. The entire team was helpful and patient—I couldn’t ask for more.","createTime":"2025-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ac328f68-5ad4-562d-b0be-cf51fce03f38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Got to name check Maisie Widdas who is responsive, efficient and sensible. You'll be lucky if she's on your team!","createTime":"2025-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c07b099b-3668-5b80-b12e-ff133f306542","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hardworking staff and management. Experienced and young employees. Happy to deal with Daniel, Jessica, Charlene, Lilean, Julija, Tracey, Vicky, Thomas, Adam, Gemma, Mia, Jordon, Aimee..did not mean to leave anyone! All impressive and hardworking... All try their best to provide good customer service in a difficult property management services. >> Quick rentals, >> Tenants vetting, >> Rent collection, >> Accounts, >> Tenant management, >> Inspections, >> Document keeping, >> Tax certificates, >> White goods warranty database, >> Insurance, >> Rental guarantee, >> Automated deposit claims, >> Advertising, >> Sales, >> Dealing with councils/property management companies, >> Return properties in good condition, >> Landlord value adding, >> Fixflo for tracking repairs, >> Holiday support, >> Recommended contractors list, >> Maintenance packages...","createTime":"2025-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"efca3b08-2ffe-5c40-835b-aecd7022ff70","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently shown around a property by the lovely Kelly. She was very friendly and helped answer all my questions in great detail. Overall great customer service!","createTime":"2025-02-09T00:00:00.000Z","locationID":"SWN"}},{"id":"9fc9ab21-407a-5310-83b1-778c9b0493c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently viewed a property with Eve, and my experience with her has been overwhelmingly positive. She has acted not only with the utmost professionalism, but with real personality and warmth. She genuinely understands the needs and anxieties experienced by tenants in a challenging rental market and helped me find a new home that ticked all the right boxes. She's a credit to Thornley Groves, and her colleagues with whom I've had contact have been equally lovely. Thanks so much all.","createTime":"2025-02-07T00:00:00.000Z","locationID":"STY"}},{"id":"4cade829-d310-5aa5-9154-3deea82e2a10","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves have been great especially Kelly McDermott who has looked after some of the viewings on our property. Kelly is super friendly and even offered to sort out our lovely Cockapoo before viewings took place bringing treats. She is really friendly and engaging and made such a difference for our viewings with the approach she has. We managed to sell our hoe within two weeks of placing on the market. Thank you to everyone at Thornley Groves and Kelly.","createTime":"2025-02-07T00:00:00.000Z","locationID":"SWN"}},{"id":"db5dc8e3-0c53-541e-906e-cf0cc9b20b94","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very efficient and punctual viewing. Professional service all round","createTime":"2025-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"37a8f11f-507f-50ed-9539-5b1ddc59cd3d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Many thanks for all your hard work and dedication from the TG sales team. Brilliant customer service all around from Gavin and Natasha. Could not have dealt with this prolonged sales transaction without their help. We are happy to deal with them in any required future sales. Gavin is the main contact who found the buyer and started the transaction. Nathasha did brilliant follow-up with both the solicitor to keep the stuck transaction moving. Gavin overseen the whole process brilliantly. Both went above and beyond their day-to-day duties and kept respectful even when things got difficult. Chris was the team manager who supported behind the scenes. All the best to all of them.","createTime":"2025-02-05T00:00:00.000Z","locationID":"STY"}},{"id":"606d7310-e5cd-58a3-b027-fccd54682313","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had my first flat viewing with George at Thornley Groves, and after a few more viewings since then, with other estate agents - I can safely say I was lucky with a good experience for my first one. Also... the coms have been really informative, and I haven't had loads of spam calls like other places seem to do. Hopefully I'll have more viewings with them as I continue to look out for my first purchase on the property ladder.","createTime":"2025-02-05T00:00:00.000Z","locationID":"STY"}},{"id":"1ce25d47-0d61-5986-995c-768d6a9e15f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Imogen Windsor at Sale branch has helped tremendously with our letting experience. Re-letting has gone very smoothly and efficiently. We have had a problem with a leak from from another apartment and Imogen has liaised with them and kept us updated with progress.","createTime":"2025-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"211dd5ea-a3b8-5cc4-99e8-0af29a0df595","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aun was very helpful throughout our 1-ywar tenancy with Thornley Groves. Great experience.","createTime":"2025-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"567f6dfd-b5d6-59c9-8a49-d88193d76eaa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"the process starting from request to viewing and subsequent referencing was seamless. The agents are friendly and always ready to answer any question regarding the property or process.","createTime":"2025-02-03T00:00:00.000Z","locationID":"SWN"}},{"id":"cd80a80d-fcf1-56a9-803a-62e4a2982f59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Went to view property and Kelly was so helpful and friendly. She was knowledgeable about the area and was able to answer any questions I had.","createTime":"2025-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fff0dfcc-fbb1-5f42-9c94-bd37c115839f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Eve Kelly has been so helpful to me in respect of the renting of my property in Manchester with Thornley Groves … she is kind respectful and goes the extra mile . I chose to email her direct before anyone else . Les Patient","createTime":"2025-01-31T00:00:00.000Z","locationID":"STY"}},{"id":"98064894-d6d7-5c51-986b-045bc3019ca9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a fantastic experience working with Moe at Thornley Groves. From the start, he was incredibly helpful and attentive, taking the time to understand our needs and preferences. He went above and beyond to show us properties that matched our specifications, making the entire process smooth and stress-free. His professionalism, patience, and dedication were truly appreciated, and we couldn’t have found the perfect apartment without his guidance. We highly recommend Moe to anyone looking for a reliable and knowledgeable agent!","createTime":"2025-01-30T00:00:00.000Z","locationID":"STY"}},{"id":"634217b7-794d-5519-8923-c9bfca272ed9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy showed us two properties and we found her not only helpful but very pleasant also.","createTime":"2025-01-29T00:00:00.000Z","locationID":"ALM"}},{"id":"9769d322-8c8f-5a78-9a57-c2071dc41b1d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They always so helpful! If have any urgency problems at the property. The Property manager Imogen She is so competent and fast to solve any issues. I'm at the property for more than 4 years now and they never let me down. A big thanks for all the team at Thornley Groves 👏","createTime":"2025-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1cdee982-9b49-529d-8774-5f8ae5a54053","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Imogen Windsor from Altrincham office is wonderful staff . Very nice . Very good service.","createTime":"2025-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7de0cf4e-87ee-5984-a4c0-651e6edd784d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I went to a viewing in Salford with Kelly McDermott. She was very pleasant to deal with, forthcoming with information and happy to answer any and all questions in detail. I'd be happy to have Kelly show me around any properties that I view.","createTime":"2025-01-28T00:00:00.000Z","locationID":"SWN"}},{"id":"c9d3c7b3-9887-5e18-a8a2-698937b2c2ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kellie did a viewing with us today she was very good and made us feel at ease.","createTime":"2025-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b67cc375-f4f1-57b7-8009-9402d5c65804","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma Slabbert and Donte Campbell at the Altrincham branch were both very helpful, pleasant to talk to and professional. It's staff like Emma and Donte that make a business and are a credit to Thornley Groves! Thank you both for helping me with my tenancy renewal!","createTime":"2025-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"61478272-1dd0-5a54-91ac-e08d9bbdca43","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kevin and Lucy have been very helpful. I'm grateful they made the whole process easy for us , responding to every question promptly.","createTime":"2025-01-24T00:00:00.000Z","locationID":"SWN"}},{"id":"d1344c7c-63d8-5b04-858d-de6b8540d9a7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kevin and Lucy made the process of finding an apartment incredibly smooth and enjoyable. Kevin consistently provided me with detailed information and guidance, which gave me confidence every step of the way. Lucy kept me informed about every detail. Even after I moved in, they continued to offer their support and helpful advice.","createTime":"2025-01-23T00:00:00.000Z","locationID":"SWN"}},{"id":"e788e521-7908-568e-9a89-286c36618379","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was recently shown around a property by Kelly McDermott. Kelly was by far one of the best estate agents I’ve dealt with whilst viewing properties. Kelly was very down to earth, friendly and informative. If my property hunt continues I hope to deal with Kelly again.","createTime":"2025-01-23T00:00:00.000Z","locationID":"SWN"}},{"id":"1a3ee1c4-799b-5525-b002-23d09e2b92b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The agents have always sorted out what has been needed to the best of their abilities and as quickly as they actually can. Aun in particular really helped us out towards the end of our tenancy with any issues and especially with our exit of the property. Aun gets 5 stars. 4 stars is due to sometimes having to wait a while for important emails and responses etc. plus the staff turnover during some issues made things take a while over the 18 months that we were there. All in all very good!","createTime":"2025-01-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9a9a504f-3299-53ea-ad22-87846dfe12fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Дуже дякуємо Кевіну і Люсі за допомогу та професійний підхід в пошуку житла","createTime":"2025-01-21T00:00:00.000Z","locationID":"SWN"}},{"id":"2f355ac1-ae58-5bac-ba3d-98df87350ee9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Many thanks to Lucy and Kevin for their help in finding and renting a house, you are really great professionals, everything was fast and professional, as a result, we live in our new house!!!!","createTime":"2025-01-21T00:00:00.000Z","locationID":"SWN"}},{"id":"ce180450-27ec-5e61-8f2e-dcf27194697c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to express my sincere thanks to Natasha and Chris from Thornley Groves estate agents in Manchester, for the amazing help and assistance they gave to me in the sale of my property. From the moment I made initial contact with Chris and Natasha, I was imbued with a sense of calm and assurance that my property would be sold. Within a week of my property going on the market a sale was agreed at a very competitive price. The communication from Natasha and Chris was always on point and they always addressed my issues and concerns with kindness, understanding and in a very professional manner. They made everything smooth and seamless from start to finish. Many thanks once again to Natasha and Chris.","createTime":"2025-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"315900db-4791-5e4f-adbe-72fef3a7d1f6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kevin Russell and Lucy Johnson have been incredibly helpful in my search for an apartment. From the very beginning, Kevin provided essential information and guidance, making the entire process smooth and efficient. Lucy kept me well-informed with every step of the way. They have remained incredibly helpful even after I moved into the apartment.","createTime":"2025-01-13T00:00:00.000Z","locationID":"SWN"}},{"id":"083ad578-432d-5bee-99bf-661afb63e1d1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Kelly this morning and she was so lovely, friendly and helpful. Thanks so much Kelly!","createTime":"2025-01-11T00:00:00.000Z","locationID":"SWN"}},{"id":"1a8a97a6-a6e7-5d8e-8ca8-8adc0c49e5f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing with Kelly this morning and she was so lovely, friendly and helpful. Thanks so much Kelly!","createTime":"2025-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4fd9af98-0bc4-58fa-b7a7-7531a9bef2db","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ms Kelly McDermott and Ms Clare Carpenter are very professional agents and I thank them for arranging a viewing of the house at 21 Sycamore court today","createTime":"2025-01-08T00:00:00.000Z","locationID":"SWN"}},{"id":"4cc1d878-3ba5-5411-963e-1d2362a8650e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare took charge of all of the correspondence with the buyer’s solicitor and mine. She asked all of the right questions, pushed when things needing pushing, and was super helpful making herself available when extra visits/ checks were needed at the house. She was an asset to the sale, and well worth the fee.","createTime":"2024-12-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3cf55e31-a8b1-50e4-b701-e782b1d6667f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I found everyone at Thornley Groves to be most helpful, efficient and professional in all aspects of the re-letting of my property.","createTime":"2024-12-23T00:00:00.000Z","locationID":"TGL"}},{"id":"bfcb86ac-ad2c-5cf7-9c91-f4c1fd17aad3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thirnkey grove are the perfect company to sell your house ! Professional yet personnel service nothing is too much trouble the whole team are really nice and friendly","createTime":"2024-12-23T00:00:00.000Z","locationID":"TGD"}},{"id":"6b43e786-716b-5509-a2bc-b9d720c0a30e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my wife went to see a property, well enough- however not meeting up to our expecations. But one thing I would really appreciate is the professionalism, Karen Filson- Lettings Negotiator was warm, lovely, and punctual. I really give her 5 stars for her kindness and punctuality. Wishing them good luck.","createTime":"2024-12-22T00:00:00.000Z","locationID":"TGL"}},{"id":"0b2ecddf-1f5c-5e8e-8b73-3af036df6377","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This company is the best i have eworked with, they made every the whole renting provcess easy for me. Kevin was exceptionally nice and patient with me from my first visit till i made up my mind to rent the apartment. I Would recommend.","createTime":"2024-12-20T00:00:00.000Z","locationID":"SWN"}},{"id":"de3b3b6b-266c-57b3-a7fc-384f948a21f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been trying to rent an Apartment for some time now, when contacted Thornley Groves Estate Agents in Prestwich they were all lovely, explained everything there was to know about the flat. I had the viewing of the place with Karen which explained everything and put my mind at ease. Every step of the process was fast and efficient. I am very pleased with their Service.","createTime":"2024-12-18T00:00:00.000Z","locationID":"TGL"}},{"id":"fb699ab5-87db-5cfc-8f39-376e79d48dd0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently sold 2 properties with Thornley Groves, Monton. Clare Carpenter was amazing, she was crucial to the sales. She was professional throughout and a great help. I can not recommend Clare and this office enough and I will most definitely be using their services in the future. Thanks again","createTime":"2024-12-17T00:00:00.000Z","locationID":"SWN"}},{"id":"2966afaa-e195-526b-9afb-97d711d11cec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Been with Thornley Groves at my current place for a year. They are very professional and great agency to be with. So much so that I decided to go with them again. This time round I had Moe helping me secure a place. He did an absolutely amazing job! He went above and beyond to help us find a place, not only in the space on 24 hours, but also negociated the price down to be within our budget and got us a 24 month contract! Incredibly greatful for his help!","createTime":"2024-12-16T00:00:00.000Z","locationID":"STY"}},{"id":"a53dfcb3-be01-56a3-9bea-34345b361a00","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am happy with property manager Michael all the time. I appreciate his effort in communicating with the tenants and different parties.","createTime":"2024-12-16T00:00:00.000Z","locationID":"VGN"}},{"id":"f2011d18-b343-5ff6-a1d1-0a889ed2698c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great estate agency, couldn’t recommend them enough. Special thanks to Moe for helping us secure our dream apartment!!","createTime":"2024-12-14T00:00:00.000Z","locationID":"STY"}},{"id":"83f5e559-c3d0-5715-88cf-b7c15af80d04","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing with Ali Perry at Thornley Groves Senior Property Relationship Manager on and off for the last 2 years for my sons rental in Liverpool. She has supported us with everything needed. Always helpful and highly efficient, responds on everything and sorts any issues brilliantly. So very different to some letting agents I have been dealing with in Bristol for my daughters student accommodation, worlds apart. Can't recommend enough.","createTime":"2024-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a8b18489-9758-5ed4-b3bf-85d08a31e3b8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very helpful staff!","createTime":"2024-12-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"17597512-2912-5368-ae2e-342a6ff9c7cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been with Thornley Groves for many many years through their changes, most recently I have had the pleasure of dealing with Karen, Amber and Amanda who all very quickly, efficiently and professionally secured a new tenant into our property. The response has been so quick and reassuring, probably the best service we have received over the last 20 years. Highly recommend them. The use of the Landlord portal has been amazing, seeing everything up to date and easy to access is a game changer x","createTime":"2024-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ebbf2fc2-284d-5c12-8134-baecab7cf05b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently purchased a property through them and found them very easy to deal with. Kirsty was very friendly, thoroughly professional and flexible despite my requests for rescheduling my viewing twice. Great team to deal with for sure.","createTime":"2024-12-09T00:00:00.000Z","locationID":"TGD"}},{"id":"3bb5c947-2af3-5190-b7b9-d90e776963d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was really good , they were all very friendly and specially Olivia who coordinated frequently with us did a great job . She was brilliant and was able to process all our documentation and made purchasing of new rental property as soon as possible .","createTime":"2024-12-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"127e5699-f6fd-50f9-8325-7a1c36731fd2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves have been great in trying to find us a rental property. Alice especially was extremely helpful, professional, and attentive. No ask was too big, and she even sent us alternative options she thought may be suited based on our needs. Definitely recommend!","createTime":"2024-12-05T00:00:00.000Z","locationID":"SAL"}},{"id":"8cc4dfa7-4168-5771-a377-6775b6541963","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley groves estate agent are good communicators .I was well kept well informed about the property.They are detailed oriented.This quality make them unique compared to other state agents in Manchester.They are also client motivated.","createTime":"2024-12-05T00:00:00.000Z","locationID":"TGL"}},{"id":"851256f7-93c3-534f-b520-6e834ee0f81b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen Filson was the agent that showed me around the property. She is extremely polite, punctual and precise.","createTime":"2024-12-05T00:00:00.000Z","locationID":"TGL"}},{"id":"cd3f7a0a-5da6-528e-88ae-4dbaa626bfdf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It Was very good customer service from Karen filson and she is co operated . Thanks Karen 😊.","createTime":"2024-12-04T00:00:00.000Z","locationID":"TGL"}},{"id":"87d3322f-b31e-599f-adf2-fa5d7a043b09","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Olivia went above and beyond for us during our application process, couldn’t fault her or Thornley Groves. Thankyou so much","createTime":"2024-12-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"799fece1-14c9-57e1-935d-2225f2a143cd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with Thornley Groves. I switched to them after having an unsatisfactory experience with another estate agent. Tom was amazing to deal with throughout the whole process, keeping me constantly up to date at every stage with great communication channels, even as I had moved to Australia. The photos taken were extremely high quality and they were receptive to any and all changes I asked for in the sale ad. Lois was crucial in getting a sale on the house, so enthusiastic and lovely. Would definitely recommend!","createTime":"2024-12-03T00:00:00.000Z","locationID":"TGL"}},{"id":"9273b5d7-32ac-5677-9b6b-aa728b25e984","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"No better estate agents for my wife and I . From start to finish they were always extremely helpful to us and answered all and any questions. Always cheerful too .","createTime":"2024-12-03T00:00:00.000Z","locationID":"TGD"}},{"id":"d0839a98-8721-5161-a5a3-933fd30465e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good customer service,","createTime":"2024-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"29067e38-45c6-5141-80da-badd83863a0d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Akeem is a top PM everyone I speak to him he’s right on it, when they say property done personally Akeem is the epitome of it.","createTime":"2024-11-29T00:00:00.000Z","locationID":"STY"}},{"id":"468968c2-ec4f-53f5-902e-6d1addc1a09b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Oilivia was always assertive and good to work with with the overall process of showing to signin .","createTime":"2024-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4bcf324-25c7-5d0c-882f-3e741981d2fa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Today, I completed my house purchase through Thornley Groves Monton. During the process, Daniel Cooper and Clare Carpenter have constantly kept in touch with me and updated me with any information they had. Their communication has been fantastic and definitely the best service I have received by an estate agent. I highly recommend them as they have gone above and beyond for me. Thank you both very much.","createTime":"2024-11-29T00:00:00.000Z","locationID":"SWN"}},{"id":"1a8172e3-1609-54fa-90c8-3e7fdd4e1234","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"If I could give more than five stars, I absolutely would! Ms Slabbert is a superhero in disguise. Not only did they manage to extend my lease by 6 months (against all odds), but they did it with such grace and efficiency. They made what could've been a stressful process feel like a walk in the park. Truly, they have the magic touch! If you're ever in need of a property manager who actually gets things done and leaves you grinning ear to ear, look no further. Thank you for being amazing! 🌟🏡💫","createTime":"2024-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"70d8727a-e495-511e-ab3b-049ad22f0ffe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend Thornley Groves if you’re thinking of selling/letting your property. I have let my property in the past through Thornley Groves and rated them very highly. I made the decision earlier this year to sell my apartment and had no doubt I would be using Thornley groves to help me find a buyer. Despite challenging market conditions, they found a buyer for a price I was happy with and took a lot of stress out of the progress. Gavin, who was handling the sale of my apartment, was fantastic. He was professional and very helpful anytime I needed anything. Chris and Natasha were also great and a huge help. I will continue to use Thornley Groves anytime I let, sell or buy a property in future","createTime":"2024-11-28T00:00:00.000Z","locationID":"STY"}},{"id":"f8899ff1-9195-5b6f-b004-25c11a728d15","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aaron Jones at Chester Branch of Thornley Groves (previously Matthews) always very helpful.","createTime":"2024-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"228e59e9-8137-56ca-aee1-cc74678f01fa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and responsive, take full responsibility for my property management","createTime":"2024-11-27T00:00:00.000Z","locationID":"STY"}},{"id":"ef77c146-cee8-576d-8e78-a5d313428589","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very supportive","createTime":"2024-11-27T00:00:00.000Z","locationID":"STY"}},{"id":"bc7064bf-22f8-566a-ab42-29cded6adbe6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Decent place and value for money, nice view, carpets and general wear and tear not great from the start","createTime":"2024-11-27T00:00:00.000Z","locationID":"STY"}},{"id":"d81e7f73-fc01-5a9f-8155-175175efc52c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have rented my house out with Thornley Groves (formally Matthews of Chester) for the past 4 years. My property manager Jenny Phoenix has been brilliant. She is very professional and knowledgeable. Jenny has gone above and beyond this last year, when I had issues with a tenant. She was always on hand to answer my many queries and was a reassuring voice. I would recommend Thornley Groves as a letting agent, they offer a professional, friendly service","createTime":"2024-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8be8cc8-5150-579c-8b68-569f9d047612","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The company I work for uses Thornley Groves as our managing agent. They have been one of the best agents we work with, their communication is fantastic, and they always get back to us with any questions we have. I deal directly with Katie Garner and she provides the best support and assistance. She is very attentive, and is excellent at her job. I even changed agent specifically for other properties so Katie can be the manager of them.","createTime":"2024-11-26T00:00:00.000Z","locationID":"SWN"}},{"id":"fe9d33de-e378-5407-82c6-7dcdf0c7a6f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The agent that showed me around the property, Karen was an angel. She told me how to access the shops and market around. She was very patient to explain and reply to messages swiftly.","createTime":"2024-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"99f615b5-f994-50ed-a054-b4dff9d986dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Everything was great during the process. Moe was really helpful, communicative and organised so I felt reassured that everything will go well securing the flat. He also checked with me in the end of the process to make sure that everything went well :) There were some days that I couldn't reach the office as there was no reply to the calls during the morning and lunch hours. However after 14:00 I was usually able to reach them.","createTime":"2024-11-25T00:00:00.000Z","locationID":"STY"}},{"id":"4e371486-103c-5712-a711-075fd89aead3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Absolutely brilliant and impeccable service from Tom and Lois. First rate and highly recommended - super 6 star","createTime":"2024-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"33ffa799-e776-59ec-9439-dadd5dd21cb1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Karen Filson who was so professional, a warm friendly personality who was willing to work around the issues we were having. Her local knowledge together with her professionalism makes her an absolute asset to Thornley Groves. I would highly recommend using this agency to anyone, especially if you are not familiar with the area or new to the UK.","createTime":"2024-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e5b13504-6395-5ad9-a33f-6867998fd141","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Karen Filson made us feel so welcome and at home with her friendly personality and prompt service.","createTime":"2024-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"224febb6-cf7f-502e-99c9-6f602ccb0446","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot recommend Thornley Groves Estate Agents - Prestwich enough. Karen Filson was so helpful, friendly and patient with me and my million questions her local knowledge was a blessing. Honestly compared to many other agents I tried in the same area she was OUTSTANDING in her service so highly recommended to anyone relocating that isn't sure of the lay of the land.","createTime":"2024-11-22T00:00:00.000Z","locationID":"TGL"}},{"id":"0bb0ea64-7142-524e-8872-ce84b9d2bb5b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We used Thornley Groves at Monton upon recommendation. From the initial meeting with Jonny Arrowsmith to completion with Daniel Cooper we received a first class service from a brilliant team. We would like to mention Kelly who was excellent throughout the viewing process, Jonny and Clare who occasionally helped us. Special mention to Daniel Cooper who has been brilliant throughout, making the process easy for us , he is reliable, an excellent communicator, promptly responded to calls and emails, very supportive and helpful, we strongly recommend his services and thank him & the team. Mark & Sandra Bevan","createTime":"2024-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a211ef43-f7dc-5639-af50-ebe42416cde7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisie Widdas of Thornley Groves was newly appointed to manage my rental property. I have nothing but praise for her. Finally someone who answers my queries in a timely fashion. Maisie also went out of her way to assist me replacing a piece of furniture at the property. Her help was invaluable. She is an asset to Thornley Groves and anyone who is fortunate enough to have her as their property manager.","createTime":"2024-11-20T00:00:00.000Z","locationID":"STY"}},{"id":"bb6aaddc-c022-5a99-9d83-68aac4d2b722","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just bought a property and I had a pleasant experience because of the professional and dedicated service of Thornley Groves. They were helpful and assisted me through the process. I would like to mention that Daniel Cooper has been superb to deal with and was always responsive to my calls and emails. I strongly recommend his services for any property sale.","createTime":"2024-11-19T00:00:00.000Z","locationID":"SWN"}},{"id":"42c96f7c-6306-538c-9c87-34e4c327f480","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just bought a property and I had a pleasant experience because of the professional and dedicated services of Thornley Groves. They were helpful and assisted me through the process. I would like to mention that Daniel Cooper has been superb to deal with and always responsive to my calls and emails. I strongly recommend his services for any property sales.","createTime":"2024-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"641c1d8b-eb40-57a1-a47d-a1405ae3ae28","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thorney Groves is the best,they guided me throughout the journey of hunting for a new home and provided exactly what I wanted","createTime":"2024-11-19T00:00:00.000Z","locationID":"SWN"}},{"id":"e21abf99-a592-5688-af74-0911c4cdce4b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rosie and the team are more than hospitable. Thank you for your continued support 🙏🏽","createTime":"2024-11-18T00:00:00.000Z","locationID":"STY"}},{"id":"174ee82e-cef8-55e6-8c72-81909089d921","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"For the past few years we have been dealing with Chloe Jewell. Chloe has been really approachable, responsive and has dealt with all our queries in a timely manner. Chloe now has a new portfolio and we have been passed to a new staff member. We are really sad that Chloe will no longer be our point of contact. We want to wish her well and want to say a huge thank you for the great service we have received from you - Thanks Chloe!!","createTime":"2024-11-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f93d091-a910-5c22-a78a-cd498c0902ad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was extremely happy with the level of service I received from Moe who helped me find a new tenant in just one week. He was very professional, gave me good advice, kept me well informed throughout the process and did his best to deliver a successful outcome.","createTime":"2024-11-17T00:00:00.000Z","locationID":"STY"}},{"id":"bb7860e8-e1bd-54cc-81a3-abb06f69097e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Olivia was very helpful and supportive, we are first time renters so we had quite a lot of questions which she answered promptly and reliably.","createTime":"2024-11-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"22775536-c859-5ff4-9e0e-eb2135eb5858","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kirsty went above and beyond with our property sale. Communication was excellent, and checking the empty property for us regularly was a huge help especially as we were selling from 3hrs drive away.","createTime":"2024-11-15T00:00:00.000Z","locationID":"TGD"}},{"id":"780bd922-7ad3-516b-89f7-4a2c99943ee8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had the pleasure of being delegated Olivia Hughes as our lettings negotiator. She was a delight - through a very new and scary experience, she was dedicated, friendly, kind and considerate of our situation and never hesitated to go above and beyond for us. I am sure that whoever has the pleasure of working with Olivia will also find her to be an exemplary person with massive professional talent. We cannot thank her highly enough.","createTime":"2024-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e44b5fd-f52e-5bac-a3f0-fe9a1b9dbf1a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Id like to personally thank Amanda Oharte from the Altrincham Branch. She consistently maintains smooth communication between landlord and tenant. All issues and queries are dealt with professionally and efficiently. Being a tenant of Thornley groves for many years, I have had multiple property managers, however since having Amanda as my properly manager it's given me a sense of security as I feel comfortable to discuss any issues and know she will do everything she possibly can to help.","createTime":"2024-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"44054f3d-a26a-5865-b218-7d40aacf3110","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Pleasure to deal with Amber and Lucy who have helped to let my property swiftly and provide a great service","createTime":"2024-11-13T00:00:00.000Z","locationID":"SWN"}},{"id":"14ca7c64-420f-5a1d-b45f-fcfef59633f0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Moe was quick to get me the property great work overall experience was very good with Thornley Groves.","createTime":"2024-11-13T00:00:00.000Z","locationID":"STY"}},{"id":"b3b667b0-45c4-594f-a0b2-a06bb5bd82df","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornely Grove have been great in helping us move into our new home. Kevin who hosted our initial viewing was kind and proactive and helped us through the application process and then Lucy has been so helpful in the moving in process and has answered all of our questions quickly and fully. Would definitely recommend these guys to anyone looking to buy or rent!","createTime":"2024-11-13T00:00:00.000Z","locationID":"SWN"}},{"id":"03d0748a-c4d2-51b4-9d11-82b28257d7c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Honestly the best estate agents we’ve ever had, and this is our sixth move. Claire Blackham is efficient, reliable, and very pleasant to communicate with. All the team, Chris and Jamie likewise. No other agents have come anywhere near their quality of service. There is no b%#!%t! Well done!","createTime":"2024-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"02d5bb1e-5a72-596b-b31d-67173f587688","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare and her team did a marvellous job in handling what turned out to be a long and complex sale process. - much more so than either of us would have envisaged at the start. Clare knew just how to manage the difficult situations based on her wealth of experience. Moreover, she was a delight to work with, always available with updates, and adept at keeping me calm! I have no hesitation in recommending her and her team.","createTime":"2024-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ddb39ca-1384-533e-8e0e-bfde186e9d58","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My kitchen hob needed a replacement and I raised my concern on Fixflo as I should. Later I rang Amanda (Thornley Groves, Sale Branch) to check the issue and she dealt it with care and got it resolved with a very short notice considering the situation. Really appreciate Amanda's help and support :)","createTime":"2024-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b140c80d-c7cb-5eb8-9d8d-8d548cfd1f69","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Clare at Thornley Groves. With her team she has provided an excellent service which has continued long after our original discussions together. This was a particularly protracted and often frustrating transaction for us both and Clare kept the whole process on track at all times - a great job well done! Thank you Clare","createTime":"2024-11-11T00:00:00.000Z","locationID":"SWN"}},{"id":"33668691-c9c3-56f2-965d-2bb2b12ae953","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ali from their Chester office has always been on hand to help look after our tennancy for which we're very grateful. Issues of any size/duration to fix are either resolved/currently being resolved by a lovely team of Ali's key contacts we've got to know a few of and feel very comfortable with. Lovely apartment we're proud to rent and help look after for our landlady - who we also owe our thanks to!","createTime":"2024-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f0ee81a-807f-5d3f-8f16-ac984ee45d8f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really helpful, smooth process of rental agreement","createTime":"2024-11-11T00:00:00.000Z","locationID":"SWN"}},{"id":"e9e3ca85-acd1-53ae-9721-0e80d4a0ad26","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie Garner (to the Property Blue Team!) has been very, very helpful in managing my property over the last few years. Today I received outstanding compensation after 6 months of her hard work chasing this payment. thank you Katie.","createTime":"2024-11-08T00:00:00.000Z","locationID":"STY"}},{"id":"5c46fa34-ed8a-599c-af52-43626f4f859b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Got shown around a viewing by Karen from the Thornley Groves team. Really lovely agent, professional and very helpful. Thank you!","createTime":"2024-11-08T00:00:00.000Z","locationID":"TGL"}},{"id":"dfce0465-18c4-5849-87e1-939787966126","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience, seamless process","createTime":"2024-11-08T00:00:00.000Z","locationID":"TGL"}},{"id":"b8983dd8-b096-5f42-b05a-087b83f162f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a positive experience with Thornley Groves. A big thank you to the sales team! H Ward","createTime":"2024-11-08T00:00:00.000Z","locationID":"TGD"}},{"id":"33c11de3-b57d-51a9-9539-5395bbc39ada","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It can be very difficult choosing an Estate Agent to pursue your objectives but I can honestly say that all the chaps (male & female) at the Altrincham office really went out of their way in the efforts to secure a sale of a difficult property. No illusion about the task but very pleasantly surprised by the effort and enthusiasm of both the letting and the sales team. Thoroughly professional. Guess what? You get what you pay for...","createTime":"2024-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6a234013-4250-5565-b572-6bb3c778dbb7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good service, highly recommended..The agent we delt with Mangun has good customer care and communication skills","createTime":"2024-11-07T00:00:00.000Z","locationID":"STY"}},{"id":"e9b3b807-b361-5a43-acd6-204f7a54c652","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kirsty has been amazing throughout the sale of my property, keeping in contact with the buyer’s and their solicitors, and chasing any matters to move things along to completion. There has been regular contact from her throughout the process with regular updates about the progress of the sale. I would have no problems in recommending Kirsty.","createTime":"2024-11-07T00:00:00.000Z","locationID":"TGD"}},{"id":"53b287e7-7abb-5882-a98b-3f9f2a05976e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Couldn’t ask for a better Estate Agent, such a quick, smooth and efficient process with our new rental accommodation . Lucy and Kevin answered any worries or questions promptly and were there for us all the way through just a fantastic team. Just wanted to say thank you very much.","createTime":"2024-11-06T00:00:00.000Z","locationID":"SWN"}},{"id":"79996b05-577a-5df0-a7ae-8774b5e5e431","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are a residential property company of some 40 years experience and have had the experience of numerous property managers over that time. For the last ten yearsThornley Groves Manchester have been our property agents and we have had several individual property managers over that period.They have ranged from average to good but our present property manager Shannon Upton is outstanding. She responds to queries qickly and effectively.She is also pro active in dealing with the numerous problems that arise in a residential property business and is knowledgable in respect of the portfolio that.that we have. Jonathan Davies West End Estates Ltd","createTime":"2024-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7620deec-6ff5-5784-874a-81a5c11212ba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great support offered by all staff, got us into our flat quickly and efficiently","createTime":"2024-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"56612ccf-d681-571a-9bcb-30eaedafd4b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The accounting team is nothing but exceptional Valentyna Romanchuk is professional polite and great to talk too. When ever there is an accounting issue she is my first to talk to she always resolves the issue 10/10 Kind regards Stephen @Spray Deco Coatings","createTime":"2024-11-05T00:00:00.000Z","locationID":"STY"}},{"id":"1296c2ee-2e80-5032-a472-a40843f7d3cc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Moe was an absolute pleasure to work with—extremely knowledgeable, helpful, and efficient. He went above and beyond to ensure everything was done smoothly and quickly. I highly recommend him for anyone looking for outstanding service!","createTime":"2024-11-05T00:00:00.000Z","locationID":"STY"}},{"id":"c25377aa-200b-5107-b9ad-4c0c41d6ffe7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team at the Prestwich branch of Thornley Groves were amazing. Really helpful and responsive. Thanks so much especially to Amanda and Karen","createTime":"2024-11-05T00:00:00.000Z","locationID":"TGL"}},{"id":"94160c21-f048-5e76-b709-3b1f60f5f21d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-11-05T00:00:00.000Z","locationID":"TGD"}},{"id":"86fc1d2c-b4fd-5942-9bda-7c05c0371b4b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Olivia was fantastic! She showed us our dream flat and let us stay for as long as possible and encouraged conversation around the amenities and and liveability of the flat. She guided us through the whole application process and kept us updated. We felt really looked after with Thornley Groves.","createTime":"2024-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0917fc5f-c9ab-539c-aded-b86ff4d2e2ad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This is the second year that I have been with Thornley Groves Estate Agents as a landlord. They have been great on both occasions. Finding suitable tenants, taking me and the tenants through the process in a way that is both professional and friendly. Lucy & Kevin and the team care about doing what they can to ensure that everything goes smoothly throughout. I would definitely recommend them.","createTime":"2024-11-04T00:00:00.000Z","locationID":"SWN"}},{"id":"bda66d2f-a8ce-56a3-93c3-14f1441663fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My lettings manager goes out of her way to help achieve the best outcomes for tenants and landlord.","createTime":"2024-11-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f12cb480-13fa-54f3-b17a-59cd06d03269","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Mostly great service and was very happy with the communication. There were a few issues with my first buyers pulling out, but I felt like they worked hard to find me a new buyer. Chris, Gavin and Natasha were great","createTime":"2024-11-01T00:00:00.000Z","locationID":"STY"}},{"id":"c6e56e18-771e-5f0e-baeb-c4221405bb2c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Easy and smooth experience! Sophie, Zak and Annette, are very responsive and helpful. Thanks :)","createTime":"2024-11-01T00:00:00.000Z","locationID":"TGD"}},{"id":"0d862a76-ed44-5ffb-8f2a-7a493f342f98","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager Chloe Jewell is fantastic. She is always willing to help and understands not just the tenant's needs but the landlord's too.","createTime":"2024-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d340ba84-1bb5-5d16-9dec-c93dbd1a4c24","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just sold a property and have to say Thornley Groves in Monton have bern brilliant. Very responsive to messages. I would like to mention in particular Jonny Arrowsmith who has been superb to deal with. I would highly recommend his services for any property sales.","createTime":"2024-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"83675697-b78c-565b-b502-716fffbb471d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-10-30T00:00:00.000Z","locationID":"STY"}},{"id":"54b5e6ae-dcfe-5119-9dfe-bfa7ce18685f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kevin and Lucy were fab, really friendly, helpful and professional, with a real personal touch. Really helped us along the process of renting a property with Thornley Groves, made it so much easier for us as ,we are a couple in our eighties. Would highly recommend.","createTime":"2024-10-29T00:00:00.000Z","locationID":"SWN"}},{"id":"f5438420-991b-57df-a97b-27777f6ed8b8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":", Dear Lucy and Kevin I’m happy to share my positive experience with both of you throughout my tenancy process. From the beginning, both of you have been incredibly helpful, responsive, and attentive to my needs. You provided clear and timely communication, which made the whole process smooth and stress-free. I felt supported at every step, and I really appreciate the effort you put into addressing my questions and ensuring everything was taken care of promptly. Your customer service exceeded my expectations, and I am very grateful for your dedication. Thank you both for making this experience so positive!","createTime":"2024-10-29T00:00:00.000Z","locationID":"SWN"}},{"id":"fa5b13a1-c91d-5194-8b6d-baef722b7f28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having worked for Thornley Groves as a contractor, I always find them to be very professional and responsive. Fixlfo enables quick and easy communication between tenants, property managers and ourselves. We are often instructed by Emma Slabbert who is very professional and responsive. The whole Property Management team are considerate and quick to help to enable any necessary repairs to move forwards.","createTime":"2024-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8291c07a-30b1-55de-986c-bf493c68cc84","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen the women I met today was lovely, very supportive with a lot of information of the property, thanks so much Karen!","createTime":"2024-10-28T00:00:00.000Z","locationID":"TGL"}},{"id":"5d6e67e5-fb30-5033-b3cb-57c93ecade51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-10-26T23:00:00.000Z","locationID":"TGD"}},{"id":"b5cf9da5-3225-55b1-96e5-4f4370b761ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I used the services of thornley groves for nearly twenty years and can't fault them.","createTime":"2024-10-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fbbe4f90-bacc-5176-908e-9d562781e379","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"They were my property agents for 18 years. Always found them very helpful","createTime":"2024-10-24T23:00:00.000Z","locationID":"TGL"}},{"id":"70bf672d-3fff-5e07-906f-91ad60716e61","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Courtney Whelan showed me the house and completed all the formalities very easily and sincerely. She is very professional and I am very happy to see her responsibilities to work.","createTime":"2024-10-24T23:00:00.000Z","locationID":"VGN"}},{"id":"05d326b8-e7bb-5b25-b732-eec626e7d0c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have to say, A special mention to Emma Slabbert from the Altrincham branch. You have been absolutely brilliant over the last 2 years ! I am impressed with the overall services Thornley Groves have given me. me.","createTime":"2024-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb6ef177-c235-5a5a-8fc2-10847efe90dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hi, Hope your well. I would like to provide Moe with some great feedback, he's been really helpful today 24/10/2024 with supporting for my move to Manchester, he's been understanding, easy to speak to & just been a big help today as this was my 1st time renting. I just want to say thank you to Moe again! Please send on my regards to him. Regards, Dayo","createTime":"2024-10-23T23:00:00.000Z","locationID":"STY"}},{"id":"7499b605-1ba2-5f45-84d3-87949f599110","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"5 Star","createTime":"2024-10-23T23:00:00.000Z","locationID":"STY"}},{"id":"30d5439a-efc2-5b17-b1df-f9df95d09589","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently my current property manager although she started off fantastic; has become quite unresponsive, and impossible to get hold of via all channels of communication. My numerous voice mails fell on deaf ears. This was all to do with informing the tenant of critical fire safety and vital utilities updates, which i as the owner is legally liable to relay onto the tenant via TG. Also i have had Fix-flo issues where i was not getting the notifications. I eventually got a call from the manager after my emails of complaint. She apologized and stated that she had a back log of work since summer and also apologized for the noise in the office as they have fun & games on Fridays. If she has time for fun and games maybe clear the back log instead. There is however a bright light at the end of the tunnel though, i did speak to the team leader Emma, who along with Michelle sorted all the issues out with regarding a replacement Washer Dryer issues. Michelle although new to the business has been very helpful friendly and reachable and tried her best to resolve issues. Emma Baxter has re-injected a renewed confidence in TG's services with her friendly approachable, and let's fix the issue now attitude and i am very happy to learn that she has arranged a replacement property manager for me. I'm glad Emma reached out to me, because i was in the process of choosing another lettings agent even though i have been a TG customer since 2018. Now i will stay. The 5 stars is for Emma and Michelle. By the way the FIXFLO system needs reviewing by TG as it is not fit for purpose if landlords don't get notification of reported issues. Tenants will think the landlords don't care.","createTime":"2024-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"61b05e84-cbc4-5e05-be91-1f3f5da3175e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Moe was amazing, he helped me to find a flat that suits me. Definitely recommend him if your moving to Manchester!","createTime":"2024-10-22T23:00:00.000Z","locationID":"STY"}},{"id":"77a844a3-f9a1-5e9b-851c-46cea7e47343","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently let one of my properties through the Prestwich branch, and I couldn’t be more pleased with the service I received. The team of girls at the office were incredibly professional, efficient, and always ready to help. From start to finish, they kept me informed throughout the process, making it all run smoothly. Their attention to detail and commitment to finding the right tenant was truly impressive. I’d highly recommend the Prestwich branch to anyone looking for a reliable and friendly letting agent. Thank you for your hard work—it’s been a pleasure dealing with you all!","createTime":"2024-10-22T23:00:00.000Z","locationID":"TGL"}},{"id":"d2100ec6-8d80-547b-ae91-4f5d9d5f487c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property has just been let out via the Monton Office where I have been looked after by Amber, Lucy and Kevin. The procedure was very smooth from beginning to end and all updates were prompt and timely. They guided me through the process extremely professionally. I would recommend them to anyone","createTime":"2024-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b1ddc95-6b8f-52cf-aa55-00c139fe0b15","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My property has just been let via the Monton Office where i have dealt with Lucy, Amber & Kevin. The procedure was very smooth from beginning to end and all updates were prompt and timely. I have no hesitation in recommending them to other landlords","createTime":"2024-10-22T23:00:00.000Z","locationID":"VGN"}},{"id":"6187f340-ad34-5686-aa14-7cf1cd6874a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a client with Thornley Groves in Altrincham for many years and they have always provided a very professional service. Amanda O’harte has particularly stood out, always delivering what she promises and giving great advice! Whenever I send an email about an enquiry, I always get a speedy response. A truly fantastic member of your team!","createTime":"2024-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d5ddb537-954a-51b2-b7d4-d9e6a90a23fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amanda O'Harte is our property manager. She is amazing in dealing with issues if they arise, and her knowledge of the procedures and protocols shines through. Amanda is good at advising the best thing to, do taking into account the circumstances in full. She is an asset for Thrornley Groves and every branch could do with an Amanda.","createTime":"2024-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bcb5b64a-a663-56a7-be6f-cbf7b754567e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with me experience with Thornley Groves. As a first time renter, Imogen Windsor has helped us with everything we needed, helping us with any queries and supporting us. Made the renewal process very simple and straight-forward.","createTime":"2024-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8383a77b-21b0-5952-8f69-7f98f6a9e366","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from both Joshua and Natalie,they kept me informed from start to finish andexplained everything clearly.Both were always polite and courteous and were a pleasure to have met.","createTime":"2024-10-21T23:00:00.000Z","locationID":"SAL"}},{"id":"820b5540-0ff6-5504-a631-1074ce8f9d88","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jonny Arrowsmith was very helpful throughout the purchasing process of our property being responsive and communicative of any information pertinent to the chain. Really pleased we managed to secure the property we wanted. I would encourage the initial sales team to allow a great time for viewing around properties when people are commuting a lot of value to a home. The team were happy to arrange subsequent viewings when an offer had been accepted. Thanks for all your help.","createTime":"2024-10-21T23:00:00.000Z","locationID":"SWN"}},{"id":"e3a6358f-e38d-5f83-b98f-4381e83095cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I think Thornley Groves Fallowfield Office provide excellent services based on my experiences with them during the past 10 months of my house let. They are very professional and have the outstanding knowledge in Manchester properties, and always quick response to problems and keen to help. The service I am with is the Full Managed, and I must say they have done a really good job.","createTime":"2024-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c8694d7-660b-53e0-8152-9e7a9c58adf2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've received kind support and reassurance with my queries and practical help with solving some of the issues I've encountered. My contact with Brogan Cunningham has always been positive. Brogan has been quick to respond and proactive. I feel comfortable that my property is in good hands and that I can be as involved as little or as much as I want to be in its on-going management.","createTime":"2024-10-21T23:00:00.000Z","locationID":"STY"}},{"id":"965fc098-abe7-5b6d-ada1-51db8f0887ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I wanted to fix security lights to a building on a very dark side. Landlord did not want to install a wired system. My property manager Annalise fixed my problem very rapidly and suggested a solution that works for me now, so I am extremely happy with that. She is very responsive and supportive, and has helped me with a few other things since as well. I have also had good service from Sophie & Zak (viewing reps) and Annette (administration) since moving in. All in all quite satisfied so far.","createTime":"2024-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ecc9d0e-1e9d-539e-a36d-a98173a990f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had emailed Imogen Windsor as a previous tenant - I'd recently moved address and was on the lookout for a letter I thought would have gone to my old address. Imogen really went above and beyond to check if it had been received, and asked the new tenants to notify her if anything came through. Communication was really great and Imogen was lovely. Very grateful for her service!","createTime":"2024-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"be858f11-eb83-52af-88c5-79ef2722433b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie and Zach were amazing! They managed the whole process super smooth and solved all the issues we faced along the way!","createTime":"2024-10-21T23:00:00.000Z","locationID":"TGD"}},{"id":"f39078ad-f63a-5e07-8bf3-ea1df280f88b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience talking to staff, we will soon be working with them as one of there contractors for end of tenancy cleaning. See you guys soon 😊👌","createTime":"2024-10-21T23:00:00.000Z","locationID":"VGN"}},{"id":"1bffee7f-29ff-54ce-98fa-d417d13e6430","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Is the best Estate Agents with great support and easy access and service to home seekers.","createTime":"2024-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9091df4-2be2-57b1-9bb7-3b8924797e15","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've been renting with Thornley Groves for the second time now - Karen and Faye have both made the renting process really easy and have been lovely to deal with throughout. Especially Ali Perry has been a lovely property manager who has been great at communicating with me about any issues that came up during the tenancy. Also very grateful to her in helping me find a new flat and making that move as easy as possible!","createTime":"2024-10-20T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"bc1f4238-6562-5352-9050-5de6bb8e04ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amanda is extremely efficient and professional, and has assisted me with rental problems over the last two years. She has always been ready to help in any way she can, and has gone over and above at times and always got things done. I am very happy to have her as my Property Manager.","createTime":"2024-10-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8be3231e-9215-536c-a871-ca477bc1911f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My company has been working with Thornley Groves for several years. We have found the service and communication impeccable. We would like to thank Amanda Heart for her professionalism, hard work and attention to detail.","createTime":"2024-10-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6d71400-25e6-5e33-8e77-28e0a0fbb5be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Imogen Windsor was super helpful in sorting my contract renewal. Thanks for your help. Cheers!","createTime":"2024-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4b89b04-29f7-5071-99f5-f0dabe4d3a7f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amanda has always been spot on! Always been very helpful and informative when it’s come to tenancy renewals. Even with general household queries and repairs, always gave me the right information and if it wasn’t known, she has found out for me. Glad I have her as my property manager.","createTime":"2024-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1d669b0e-39f7-57ed-8b13-76a76f668094","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently vacated a property and Amanda dealt with the check out. She was amazing and helped negotiate with the landlord regarding my deposit. Would definitely recommend thorny groves.","createTime":"2024-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ca9d766-2493-5ff4-8a38-be0c2ec17fc5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I am a landlord of properties which are fully managed by years by Thornley Groves. I considered leaving them on several occasions as they became too corporate and detached from the needs of the landlord. Dealing with two offices was also creating unnecessary confusion. This year I made a decision to re-let with them only on the strength of their property manager Amanda O’Harte based at their Altrincham office. Amanda is very pro-active and helped me to re-instate one of the properties to a re-lettable stage and actually acted as a Project Manager when the tenants terminated earlier leaving the property dilapidated. Amanda understands the needs of the landlord and gives practical advice, remaining impartial towards the tenants. She finds practical cost-effective solutions to the landlord’s challenges. I am glad to have her as my point of contact now and I’m sure she feels valued by her company. I personally rate her services as 5 star. She sets a high standard of property management. I can’t praise her enough.","createTime":"2024-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"78d1ec67-3eae-526a-8f34-d0851536051c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently completed a property purchase, and I couldn’t be more pleased with the exceptional service provided by Ms Clare Carpenter and her team. From start to finish, they were professional, attentive, and went above and beyond to ensure everything went smoothly. Communication was clear and timely, and they made what can often be a stressful process feel seamless. Clare’s expertise and commitment to client satisfaction truly stand out, and I highly recommend her and her team to anyone looking for a trustworthy and reliable estate agent. Thank you for helping us secure our new home!","createTime":"2024-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4f7f9d7d-b96e-5ecf-827c-098e128f8737","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been renting with these for 3 years, they have been fantastic, always helpful, especially Amanda o'harte who as always gone out of her way to help me she as been amazing, i always ask for Amanda she is easy to deal with and makes me feel comfortable.","createTime":"2024-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec796efa-e819-55db-9a55-8c2b6f740bdf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Samantha and the Thornley Groves team gave me fantastic support in working through a mess of a situation left by another lettings agency in Manchester. They are responsive, professional and friendly. Highly recommended!","createTime":"2024-10-17T23:00:00.000Z","locationID":"STY"}},{"id":"43df4d72-f2dc-5974-a4b6-191a2e68d6f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've used Thornley Groves for a number of years now and have multiple properties managed by them. I can honestly say, I have never had a single problem while using them and can't recommend them enough. Shannon Upton has always been a pleasure to deal with.","createTime":"2024-10-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2505245-3f3f-567f-8bc9-3dcf19e53fc6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just changed to Thornley Groves from X1 and Jordana found me a new tenant in record time! I moved because Mo, the one helpful contact prepare to put himself out, moved from there to Thornley Groves. Thank you both for your support 😊","createTime":"2024-10-16T23:00:00.000Z","locationID":"STY"}},{"id":"12bd7e9b-a222-53f7-a17c-bea428d31ca9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently completed a property purchase, and I couldn’t be more pleased with the exceptional service provided by Ms Clare Carpenter and her team. From start to finish, they were professional, attentive, and went above and beyond to ensure everything went smoothly. Communication was clear and timely, and they made what can often be a stressful process feel seamless. Clare’s expertise and commitment to client satisfaction truly stand out, and I highly recommend her and her team to anyone looking for a trustworthy and reliable estate agent. Thank you for helping us secure our new home!","createTime":"2024-10-16T23:00:00.000Z","locationID":"SWN"}},{"id":"abee3014-7189-5058-acad-e243831eee63","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2024-10-16T23:00:00.000Z","locationID":"TGD"}},{"id":"a5c50ad3-df7f-5262-b9df-4efe21713623","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We just wanted to say a huge thank you to our Property Manager, James Hoyle from the Vimto Gardens office, who made our deposit return process seamless, and kept us in the loop throughout. Thanks so much James!","createTime":"2024-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"156df879-e0e3-5bf2-9d51-ab7b0c0bc5b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a client of Thornley Groves for nine years and in all that time I have been extremely impressed with the service they offered, especially with the services of Emma Slabbert who has been our Lettings Manager for the last few years. She has been extremely helpful and has kept us up to date on our property.","createTime":"2024-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b8b1b43-98de-58ef-b959-3f08d55b0e72","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-10-15T23:00:00.000Z","locationID":"TGD"}},{"id":"5ccbd0ca-0038-5a45-a5ea-796756c9b01f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I am a landlord of a number of properties which are all currently managed by Shannon Upton. I cannot praise Shannon enough as she is always so reactive to my questions and the tenants needs and communicates rapidly and professionally with me. She has been very supportive to me personally and endlessly patient. I haven’t given the company a 5 star review as I’ve been disappointed with some of the more senior management in TG’s but would certainly give it to Shannon","createTime":"2024-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7f366e0-e766-5c94-8b4f-ca06d9377c06","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Emma Slabbert is very nice and responds quickly. For Emma, it should be 5-star. However, the company and the landlord increase the rent every year, which makes me quite unhappy. So I give a 4-star.","createTime":"2024-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"674f9fcf-b471-5252-9433-d43527435add","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves has made flat viewing such a hassle free process through their online booking platform. It takes the long winded enquiry- book a call- wait for times- book another call situation out of the process which has made it so much easier to find and viewing multiple properties. In particular, Moe has been super helpful with answering all questions about properties of interest. He’s the most on-it property agent I’ve come across, making sure all information is communicated to us in a timely manner!","createTime":"2024-10-10T23:00:00.000Z","locationID":"STY"}},{"id":"19c4054b-2515-5d36-9506-1de8f3d0d83f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As being a contractor Imogen is a pleasure to work along making my job easier and helps jobs run smoothly","createTime":"2024-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9bd1b2e-7063-5be9-bb48-3e36f5f83268","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with Thornley Groves just over five years and never experienced any major issues. I recently logged multiple maintenance requests for the apartment and they were dealt with extremely quickly and professionally by Maisie Widdas. She is also very friendly and approachable which goes a mile in these situations and building relationships between letting agents and the tenants. Thank you so much!","createTime":"2024-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7b96b8d-c73a-5f35-b474-8cfc424d9b99","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was a nice viewing today with moe battulga","createTime":"2024-10-09T23:00:00.000Z","locationID":"STY"}},{"id":"ac7f9fd4-52b2-55fd-9697-89ab4bdf14c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We absolutely loved how Karen Filson conducted our viewing. Searching for rental property can be stressful but Karen helped ease the anxiety. Her calm and friendly manner is well-suited to property management. Also, thanks Amanda Sherman and Amber Gelling for their help as well. A very nice team there at Thornley Groves!","createTime":"2024-10-09T23:00:00.000Z","locationID":"TGL"}},{"id":"729b03ca-9449-5499-8ae0-59ccd2339c90","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Moe was such a great help and made the whole process of picking a new place to live very easy! He was great at communicating and very friendly. Would really recommend","createTime":"2024-10-08T23:00:00.000Z","locationID":"STY"}},{"id":"6c3b2bb5-eae3-56be-a7ae-c4f06d630bb5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Zak is indeed a great guy. He rendered a very excellent service to us. My wife and I are very happy with the way he made the whole process seamless. Thank you","createTime":"2024-10-08T23:00:00.000Z","locationID":"TGD"}},{"id":"e46526f4-9ba7-5b3b-af8b-ae693cd69722","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Much appreciate help and advice of Thornley Groves with our experience buying our first house. Branch manager Kirsty Challinor was particularly extremely helpful in helping us secure the purchase and in liaising between us, the seller and others throughout the process to make sure everything went smoothly. A little more advice early in the buying process after bid was accepted on negotiating our way through the first few steps afterwards perhaps would have been a little more helpful, only because we were first time buyers so any advice at all would have been valuable. Cannot advise on how they are as lettings agents. But for buying, overall Didsbury Thornley Groves definitely very helpful with making sure we got purchase done and they greatly appreciated by us.","createTime":"2024-10-08T23:00:00.000Z","locationID":"TGD"}},{"id":"9456be6c-34b6-50cc-8ee3-fb3970b7ba7d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a really good viewing today at a property with Karen she really helped me and made me feel at ease with any questions and as a first time renter it was comforting to have someone who was happy to go through any query big or small, her customer service skills were absolutely amazing and made me feel really comfortable when viewing the property would highly recommend ☺️","createTime":"2024-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8af3cbf2-8e5c-5dee-aecb-ca7f06b62dd1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rosie has been so very helpful throughout my renewal process. My property manager has been on sick leave for quite a while and Rosie helped me to renew my tenancy. Thank you Rosie for doing this for me, whilst managing your own work load too. I really appreciate it.","createTime":"2024-10-01T23:00:00.000Z","locationID":"STY"}},{"id":"07641984-d420-5818-9d52-b3efcbf656bc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thorney Groves has been fanstatic with helping us in securing a property to rent. Special thanks to Lucy Johnson and Kevin Russell for doing a great job.. Hopefully when buying our house we'd contact them.","createTime":"2024-09-30T23:00:00.000Z","locationID":"SWN"}},{"id":"eb7ee27b-d49d-55ce-93af-2017cb7ebc69","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a very pleasant experience at Thorney Groves especially services provided by Emma Slabbert. She is very understanding, helpful, gave excellent advise and service. Emma and team is responsive, because of her services we trust this agency and the team. Definitely recommended!","createTime":"2024-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a99bb3f-7e2e-5585-964d-d578103b7916","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have been a tenant of a property managed by Thornley Groves for 2 years. I think they are easy to reach out and have been responded quickly to my queries. I would like to say thank you to Emma Slabbert, who based at the Altrincham. She have been assisting me on my tenancy renewal and the end of tenancy process. For some reason, I have to terminate my tenancy contact earlier, Emma have been very helpful, responded to my queries quickly and provided all the information I need to know.","createTime":"2024-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"100b04f2-ff3c-5fb8-bfbc-4a52e32f7dd9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The 4 stars are based soley on my dealings with Emma Slabbert, Thornley Groves as a company would graciously recieve a 1 star, as trustpilot does not allow for a zero star review. I have been a tenant via Thornley Groves for the past 8 years. Generally, I would not recommend as they are a completely unorganised, incompetent, dumpster fire of a company. However, Emma has been a fantastic contact over the last year or so that she has been my property manager. I have found her to be polite, knowledgable, quick to respond, helpful and diligent. Qualities that only one or two of the colleagues over the years have share. Thank you for all you do, Emma.","createTime":"2024-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"841bd5aa-83e8-523f-8302-a1a76fc8e92e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I loved their service of Prestwich office. They were so dedication to their work, specially Karen, who was very helpful and informative.","createTime":"2024-09-28T23:00:00.000Z","locationID":"TGL"}},{"id":"29474ac1-cc5e-53b6-9b0c-3f83e6c126e7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very long and very complicated referencing period before I managed to move into my rental in Swinton, Manchester, with a company which was exceptionally difficult to satisfy, for no obvious reason. However, Lucy Johnson at Thornley Grove managed to maneuver me through the difficulties in a very effective and professional manner and was very helpful in securing a successful move in, in spite of the obstacles encountered. Thank you very much, Lucy!","createTime":"2024-09-25T23:00:00.000Z","locationID":"SWN"}},{"id":"d73b085b-4732-5dc1-b625-e65adceb4299","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely viewing experience with Kelly. Great knowledge about the property and the area. Would recommend to anyone looking to buy a property in the Monton and Height locations.","createTime":"2024-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"012d95cc-9dd5-5245-9fee-0c629f6deb0a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Annette, Zak and Sophie were really helpful with the renting process.","createTime":"2024-09-22T23:00:00.000Z","locationID":"TGD"}},{"id":"16858b3d-796a-54a6-894d-8fdb22947847","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lovely viewing experience with Kelly. Great knowledge about the property and the area. Would recommend to anyone looking to buy a property in the Monton and Height locations.","createTime":"2024-09-22T23:00:00.000Z","locationID":"SWN"}},{"id":"dfe1e2f4-af97-5bee-bf4b-337c731317df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My thanks to Clare Carpenter for her assistance and persistence with my recent house sale. She and her team have supported me all the way from managing my property when I let it, to it’s sale now. I couldn’t have asked for more from her.","createTime":"2024-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"153cb73e-b6ca-5c0a-a4ea-c28cd54494c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good","createTime":"2024-09-19T23:00:00.000Z","locationID":"SWN"}},{"id":"acc1ba11-7785-5c4b-a926-571ff4529264","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-09-19T23:00:00.000Z","locationID":"TGD"}},{"id":"1062a7ae-67cf-5542-9619-dabb2ec84477","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"its a nice property thank you","createTime":"2024-09-19T23:00:00.000Z","locationID":"TGD"}},{"id":"69fc2e12-b2b4-533d-9724-fdd79549ed8e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jordana was extremely helpful and efficient.","createTime":"2024-09-16T23:00:00.000Z","locationID":"STY"}},{"id":"5476c3f7-05f5-542f-80a5-df52113d8492","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently sold my house with Tom at Thornley Groves and had a really positive experience throughout. The communication was perfect and Tom made sure to keep us up to date at each step of our journey. We would like to thank Tom and the team and would without a doubt recommend Thornley Groves to anyone looking to sell their property.","createTime":"2024-09-16T23:00:00.000Z","locationID":"TGL"}},{"id":"3cb17a67-4352-522b-a8a4-e0d4894061ce","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kevin and lucy are very helpful first time I rent and it was nice and helpful thanks all best agency","createTime":"2024-09-15T23:00:00.000Z","locationID":"SWN"}},{"id":"0b499657-cbe1-500e-834f-dd5c17303d32","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just rented an apartment at Eccles. The process and support was really amazing. The agents that assisted us (Lucy and Kevin) were always ready to sort out any issues we raised. I and my partner are really grateful. We are certainly enjoying our new home *smiles*","createTime":"2024-09-15T23:00:00.000Z","locationID":"SWN"}},{"id":"8a9d6fa3-a2cf-55d5-96f8-a2219d1bd8f6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was starting to lose faith with Thorneley Groves , they seemed to big Faceless , no contact But after dealing with Jodie Finch She has totally changed my opinion She dealt with my issues in a professional manor , answered my emails promptly First class service They are lucky to have a employee as good as her","createTime":"2024-09-14T23:00:00.000Z","locationID":"STY"}},{"id":"9ff24ba1-c32c-5136-a5d9-00d396d88df2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Would just like to take a moment to thank Karen Hampshire from Thornley Groves Monton who handled the Tenancy renewal for my buy to let with minimum fuss and maximum efficiency. Her mediation skills were first rate.","createTime":"2024-09-12T23:00:00.000Z","locationID":"SWN"}},{"id":"2870881c-cb9a-572d-a930-4d97bea09ce6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have great experience with them. They are ready to solve problems in the property.","createTime":"2024-09-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8082adbb-de98-53cc-bedb-3319300cb72f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Daniel was brilliant and very informative easy to talk to.","createTime":"2024-09-12T23:00:00.000Z","locationID":"SWN"}},{"id":"8e4514b1-0777-5704-9b46-a66720b4a443","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing with Kelly McDermott who was very friendly and helpful. Kelly provided lots of good information on the property and local area and made sure to answer all of my questions - being a first time buyer I had a lot and Kelly offered some great advice on the buying process which was really appreciated. Thank you to Kelly and the Monton branch for your help!","createTime":"2024-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c87e76e-b814-54b8-aa30-36dbec3c1d7f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently bought a house through Thornley Groves Didsbury. I was a first time buyer and I must say it was an absolute pleasure working with Kirsty Challinor​​​​ who was very professional in her approach and with her excellent communication skills; guided myself through the process with absolute professionalism and kindness which I would never forget. I wish and hope everyone to be lucky enough to have an agent like Kirsty.","createTime":"2024-09-11T23:00:00.000Z","locationID":"TGD"}},{"id":"eefef86a-26d8-557b-bdf8-9d7701b0bb68","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Carolyne Amelia and Ruby at the Sale office From the start to finish all has run smoothly as a result of their expertise professionalism and efficiency Every query was dealt with promptly All has gone so well","createTime":"2024-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"28434ea2-8ce3-5337-a4e5-d2b4f1e9619d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom 👍🏼 - M Khan","createTime":"2024-09-09T23:00:00.000Z","locationID":"TGL"}},{"id":"0541e496-2309-5411-8778-efbe32aa1627","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently had an outstanding experience with Lucy and Kevin while looking for a rental property, and I wholeheartedly recommend their services. From our initial consultation, Kevin was exceptionally professional, attentive, and truly committed to helping me find the ideal home. They were always prompt in responding to my inquiries and shared valuable knowledge regarding the property. What stood out to me was their unwavering dedication to facilitating a seamless rental experience. Lucy managed all the necessary paperwork with great efficiency and kept me updated throughout the entire process. Thank you, Lucy and Kevin, for assisting me in finding my new residence. With Love Onyinyechukwu","createTime":"2024-09-09T23:00:00.000Z","locationID":"SWN"}},{"id":"55cd76f5-034c-5100-a879-533eca2e411f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Getting the home with thornley grove was super smooth and secured ...thank you to entire team for good house recommendations and keeping upto date with information and all the process...J was super coordinating and made the process and understanding easy ...","createTime":"2024-09-08T23:00:00.000Z","locationID":"SWN"}},{"id":"97c8e126-5bf5-537d-8aac-9f3b7418a555","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves and in particular Clare at Monton were absolute life savers for me when my initial house sale fell through with another estate agent. Within 24 hours Clare got my house back on the market and had managed to gain interest from a number of buyers. I am now days away from my new home and am so grateful to the team at Thornley Groves Thank you!!","createTime":"2024-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f87942f4-bc4c-579d-93b5-562c9d9493b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good customer relations","createTime":"2024-09-08T23:00:00.000Z","locationID":"SWN"}},{"id":"62eb572b-01da-5890-9da8-8e95e0b4f4d3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"it was an amazing experience with the team.The process was smooth and well coordinated i want to thank whole team specially Kevin.","createTime":"2024-09-08T23:00:00.000Z","locationID":"SWN"}},{"id":"77ccbdfa-a0bb-5a8c-9e26-7508817d931f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fast and efficient responses to our requests even when we email in the evenings. Ali Perry has been great. Much better service than we have received with other management companies","createTime":"2024-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7d296af-0a70-54a6-9f84-730a6112fe7a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The process of letting my flat with Thornley Groves has been a breeze. Jordana has been a pleasure to deal with and was always prompt in replying to any questions/queries!","createTime":"2024-09-05T23:00:00.000Z","locationID":"STY"}},{"id":"710acf3d-209e-5e6f-b815-831bdd1736b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"We have used this branch of Thornley Groves to manage an apartment we have in Manchester for 20 years. As live away landlords for much of that period it was essential to have an agent on the spot who could deal with problems quickly and efficiently. It worked well for a few years but then their performance fell away-we had difficulty communicating with the manager on our case (often finding that he/she had left the firm after our leaving many messages on a defunct extension), and we got the impression that action was not being taken quickly enough (reminders from the apartment block management that things weren't being sorted out etc). We did consider moving to another agent. However over the last 7-8 years their performance has improved out of all recognition. We have recently had a change of tenants after 3 years and the process of finding new tenants has been very efficient such that our void period has been just 2 weeks even with some remedial work required. So the marketing team (Conor Moore and William Anderson) were on the case very quickly and achieved the asking rental, our property manager (Aun Shah) got us through the work required after the tenants vacated and finally the back office team including Jodie Finch got the documentation sorted and available very promptly so that we had no delays in securing head lease consent (unlike previously where through a lack of communication we ended up with a costly catch up on fees). So all in all a very good performance moving from 2/3 up to 4+stars. Good teamwork! Michael and Vivienne Newton","createTime":"2024-09-03T23:00:00.000Z","locationID":"STY"}},{"id":"9376f2b3-47d5-5aee-8049-5b607be71ee2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Super efficient and friendly service. Kelly showed us around a property in Monton, and she was really lovely and informative! Thank you again","createTime":"2024-09-03T23:00:00.000Z","locationID":"SWN"}},{"id":"4c71b434-9dd9-5806-9d9d-5f62bbc1175c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-09-02T23:00:00.000Z","locationID":"STY"}},{"id":"66f1b702-84ea-5648-b289-628299620e6e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had some excellent advice from Hayley, who was very happy to take time to talk me through unfamiliar things","createTime":"2024-08-29T23:00:00.000Z","locationID":"THF"}},{"id":"78065eb0-dfdc-503a-aba4-8231cc19a0b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-08-29T23:00:00.000Z","locationID":"SWN"}},{"id":"2cbe56da-b3e1-5ecf-ad1c-0f58b1f55f0d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful love the team","createTime":"2024-08-29T23:00:00.000Z","locationID":"TGD"}},{"id":"bd3eb4de-2951-5410-9f58-fa3fdc761db3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I met with Kelly McDermott today for a viewing, what a lovely lady, she was helpful and informative and told me everything I needed to know about the property I was viewing. I will definately use Thornley Groves Monton in the future.","createTime":"2024-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc5730c1-67b7-541f-a457-54414bcc505b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team were very helpful and kept me informed every step of the way. communication was excellent and I felt supported during a very stressful time.","createTime":"2024-08-27T23:00:00.000Z","locationID":"ALM"}},{"id":"66fd0272-286e-5a2a-8658-805b830ae825","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Buying a house can be very stressful at the best of times but when it's your first time you need help. That is what I received from this office. I spotted a house of real interest and after a phone call a viewing was set up the very next day. A very friendly lady Kelly McDermott arrived early showed me around and explained the process of making an offer and buying a house. Thank you Thornley Groves Monton Office","createTime":"2024-08-26T23:00:00.000Z","locationID":"SWN"}},{"id":"38a5dcf6-f06f-57c5-a830-b9cea8b81443","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Buying a house can be very stressful at the best of times but when it's your first time you need help. That is what I received from this office. I spotted a house of real interest and after a phone call a viewing was set up the very next day. A very friendly lady Kelly McDermott arrived early showed me around and explained the process of making an offer and buying a house. Thank you Thornley Groves Monton Office","createTime":"2024-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b1d4fb48-6c87-517f-a5f8-76d28db1ef2a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My partner and I recently had a couple of house viewings with Thornley Groves in Monton and were shown round by Kelly McDermott. Kelly was polite, enthusiastic and very informative regarding both the properties/local area. Kelly’s service left a great impression and we would think about using Thornley Groves again in the future.","createTime":"2024-08-23T23:00:00.000Z","locationID":"SWN"}},{"id":"bae8dad2-fa5b-5094-80d0-8a81741f618c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My partner and I recently had a couple of house viewings with Thornley Groves in Monton and were shown round by Kelly McDermott. Kelly was polite, enthusiastic and very informative regarding both the properties/local area. Kelly’s service left a great impression and we would think about using Thornley Groves again in the future.","createTime":"2024-08-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"69b253e8-7428-588b-ba0d-c16776e36719","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I wanted to write a little something regarding my property. I was with Sandstone who was managing my property that has since been taken over by Thornley Groves which I’m glad about. I was told that George holt would be managing my property moving forward. I did phone George to introduce myself. I have to say I wish George would sound interested in my property. He came across very bored and unenthusiastic which is only negative I had regarding our initial call. He sounded like he was bored. I know that isn’t the case as I previously spoke to some lady Katy who said she's head of property Management who quite frankly was not interested.. I hope once I get to know him I'll understand as I did speak to a colleague of his who was speaking highly of him sorry did get the name but was older guy with a non northern accent but a irecall his mame","createTime":"2024-08-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"66a773ed-54dc-53c1-baa6-9fd6826fb67a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nothing is too much trouble for Thornley Groves - most reliable. Emma Slabbert went way beyond the course of duty by arranging a viewing for me when her diary was already full. Top marks. Thank you so much.","createTime":"2024-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"352708b0-ad2f-5e3a-b88c-55b11c995448","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Engaging and provides efficient service. Thanks Karen Hampshire!","createTime":"2024-08-22T23:00:00.000Z","locationID":"STY"}},{"id":"bb1a1a69-0dc4-5ba3-9f15-b6a07b7b6031","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The agency has excellent and very prefessional staff. I highly recommend this agency to my friends and colleagues","createTime":"2024-08-22T23:00:00.000Z","locationID":"TGD"}},{"id":"bf4731ed-7161-5c10-9736-09df941bae71","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have used Thornley Groves Estate Agents both as a letting agent and also a management agent of our buy to let for many years . Their service has been professional in all respects and their timeliness in dealing with all matters . I would especially like to recommend Katie Garner , Senior Property manager for her outstanding service recently in dealing with a complex issue involving insurance and contractors that enabled us to put the flat back on the market in record time . We highly recommend them .","createTime":"2024-08-21T23:00:00.000Z","locationID":"STY"}},{"id":"4e90b56a-5014-5ab4-bfb8-606d1632d443","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been with Thornley Groves for many years. They fully manage our apartment. We have found them to be professional and personable, with a high standard of care and attention. Our Property Relationship Manager, Katie is always responsive and assertive in getting anything that needs attention sorted in a timely manner. We are 100% confident that our apartment is being managed by one of the best Estate Agents in Manchester, and have no hesitation in giving a 5* rating. Thank you Katie and the team at Thornley Groves.","createTime":"2024-08-20T23:00:00.000Z","locationID":"STY"}},{"id":"778357d9-751b-54ca-92d6-e52cc36e0425","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Akeem Ffrench is an excellent and professional member of the team. He is prompt and efficient and an absolute credit to the team. I could not praise him highly enough for how he has dealt with me. 10 out of 10 to Akeem.","createTime":"2024-08-20T23:00:00.000Z","locationID":"STY"}},{"id":"d17162ea-bbdc-5180-b59b-53b82a1ad3e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I viewed a property today with Thornley Groves and the viewing was absolutely 10/10 thanks to Kelly McDermot from the Monton office for her friendliness, helpfulness and for being so knowledgeable. By far the best estate agent I have met in my pursuit of a new home. Thank you very much.","createTime":"2024-08-20T23:00:00.000Z","locationID":"SWN"}},{"id":"cf77e12d-30c7-55af-90b2-43fb58de479e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I viewed a property today with Thornley Groves and the viewing was absolutely 10/10 thanks to Kelly McDermott from the Monton office for her friendliness, helpfulness and for being so knowledgeable. By far the best estate agent I have met in my pursuit of a new home. Thank you very much.","createTime":"2024-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"919238de-20d9-5245-af8c-6b954ff731c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was a pleasure meeting Kelly. She was so helpful and knowledgeable about the property and the area. Extremely professional and is one of the nicest agents I have met. Would highly recommend.","createTime":"2024-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"db910dfe-e130-51b1-85f8-f8394bf03dc8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a good experience with Thornley Groves, I enquired about a studio and I got a viewing a day after I got a call from Karen Filson. Went there a bit late but she considered my excuse. And it was successful.","createTime":"2024-08-19T23:00:00.000Z","locationID":"TGL"}},{"id":"e96f1173-2351-54be-a9cd-2e3cd1c39852","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great customer service from Karen Filson took her time to take us round the available flat .","createTime":"2024-08-19T23:00:00.000Z","locationID":"TGL"}},{"id":"e096abc0-3be2-5c6d-8076-1df992eef8bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-08-19T23:00:00.000Z","locationID":"TGL"}},{"id":"ec92d457-b5e8-5fe5-a089-87b8ef5d652f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Karen was very polite and professional a credit to your company","createTime":"2024-08-19T23:00:00.000Z","locationID":"TGL"}},{"id":"08b5d978-a1a2-5925-b2d3-0959f69f1f70","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finish we just can't fault the service provided from Lucy and Amber at Thornley Groves. Amber who we initially spoke to was very helpful and informative, and clearly pointed out what we needed to do to start the ball rolling with everything. Once we had our property listed and potential tenants started viewing our property we dealt with Lucy who again was very helpful and quick to respond to any questions we had. Lucy explained what the next steps were, what we needed, and was happy to organise a later move in date with the tenants whilst we got a few things sorted in the house. This was our first time dealing with this process and we would highly recommend Thornley Groves to any potential tenant or landlord as it's been a smooth process throughout. Also, after speaking to our tenants they have too mentioned how easy the process was and how much Thornley Groves had helped them.","createTime":"2024-08-19T23:00:00.000Z","locationID":"SWN"}},{"id":"95f42bd9-9e47-5663-9e3d-b0521bcd8e00","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had excellent experience in the delivery of services from Thornley Groves over the past months . They’ve really demonstrated that they are good at what they do . I look forward to seeing more of the good things they are doing in improving their standards. I’ll recommend everyone to check them out on all your letting stuffs.","createTime":"2024-08-16T23:00:00.000Z","locationID":"SWN"}},{"id":"5fc85c0c-833d-53e5-bad9-d5a8e38c1158","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-08-15T23:00:00.000Z","locationID":"STY"}},{"id":"9a63d15b-3016-5222-811e-b8075fe5e6d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-08-14T23:00:00.000Z","locationID":"STY"}},{"id":"0c6c364a-69cc-5afb-89dd-ba96f68dbec1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having just completed on the sale of a house I would highly recommend TG especially Kirsty Challinor, Kirsty was always there for us from the very start of this journey, very friendly, professional and excellent with communications keeping us informed and updated at all times. Also need to mention Reece for his part in the sale.","createTime":"2024-08-14T23:00:00.000Z","locationID":"TGD"}},{"id":"ea3fa893-f419-515f-8621-7692c3b64fd7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently bought an apartment though Thornley groves after many fault starts due to our Solicators Kirsty went above and beyond for us and got it sorted What a wonderful asset to firm thank you very much for every thing Kirsty Alan & Nicola Barr","createTime":"2024-08-14T23:00:00.000Z","locationID":"TGD"}},{"id":"d09b143e-99bb-53e1-9ad5-34d8cdbd9714","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to take this opportunity of reviewing Thornely Groves based on the excellent service provided by Michael Richardson. He is an asset to TG, with his great service, addressing and sorting issues swiftly with an empathetic approach. Michael is a real pleasure to speak to and goes above and beyond to help. He is understanding and always has a positive friendly attitude. Since Michael joined TG, I noticed an extremely positive difference in how issues were handled. Always making time to ensure the best outcome and solve any problems. He also responds to e-mails quickly and there's never been a problem with getting through to him via telephone for urgent matters. Throughout the time I've known Michael he has been polite, attentive, considerate and finds solutions for matters (no matter how big or small) very quickly and treats each case with the upmost urgency. I couldn't recommend and thank Michael enough for all his hard work and attention to detail. Thank you Michael, you have been a fabulous property manager and I believe many people can learn from you with regards to your work ethic, compassion, commitment and hard work. As I always say - \"you're a star\".","createTime":"2024-08-13T23:00:00.000Z","locationID":"STY"}},{"id":"e42c6c24-73ca-57b2-ac59-405fb7102215","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently helped our son and his girlfriend move into their new apartment in Salford, as they prepare to start university in Manchester. The entire letting process with Thornley Groves was incredibly easy and straightforward. We want to especially thank Thomas Baker, the property manager, who has gone above and beyond to assist our son. From day one, Thomas has been an invaluable resource—whether it was helping with something as simple as turning on the boiler or making sure they understood how everything in the apartment works. My son has mentioned that Thomas checks in on them daily to ensure everything is okay, which is incredibly reassuring. As parents, having our son move 100 miles away from home was a big step, and we naturally felt concerned about how he would cope in a new city and Manchester being a big one with only a few familiar faces around. However, knowing that Thomas is there to support them has greatly eased our worries. We are so grateful for his dedication and kindness. We will be sending a gift to Thomas this week as a token of our appreciation, and we cannot recommend Thornley Groves highly enough for their exceptional service.","createTime":"2024-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"73c41cd1-3b88-5edc-b45b-9c464f8bccb2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This is my second time, that I have used Thornley Groves to 'find a tenant' for my rental property. Again, I have been well impressed by their professionalism, their communication, and their expertise, in finding me a suitable tenant, all within a very acceptable time scale. Karen, Amanda, great work! Thank you Phil","createTime":"2024-08-12T23:00:00.000Z","locationID":"TGL"}},{"id":"e662324d-54cd-517b-a1a3-8a8950b1c42f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a 2 viewings recently, one with Zak and one with Sophie. Both impeccably mannered, professional, knowledgeable and friendly. Would recommend and use again. Thank you.","createTime":"2024-08-10T23:00:00.000Z","locationID":"TGD"}},{"id":"32e5c683-6bad-589b-9310-1bcc16768270","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"On viewing our new property, I can’t recommend Kelly McDermott of Thornley Groves Monton enough. We viewed our new property twice and each time was a great experience. Kelly is extremely welcoming, friendly, bubbly and answered all of our questions each time. Thank you so much Kelly for a lovely experience.","createTime":"2024-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a7ce9880-e133-5920-953d-2f5f4df0c399","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Special thanks to Ruby who brought us to the property for viewing we are interested in. She shared all information we needed to know before considering to buy the property and explained everything very clearly. She is very helpful and professional. Thank you!","createTime":"2024-08-08T23:00:00.000Z","locationID":"STY"}},{"id":"0c2e9271-5685-55a9-9de3-53b74c99bfc3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service","createTime":"2024-08-08T23:00:00.000Z","locationID":"TGL"}},{"id":"98487dd0-03c5-5bc5-98ba-03dfc932c1bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Sophie, she was lovely and very helpful! Would highly recommend Thank you Sophie","createTime":"2024-08-08T23:00:00.000Z","locationID":"TGD"}},{"id":"32b361ce-3ea2-586e-b7f1-321e6a2f4745","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent communication throughout, happy to answer my endless questions as a first time renter. Really friendly staff especially Lucy, always happy to help and super quick with her replies.","createTime":"2024-08-07T23:00:00.000Z","locationID":"SWN"}},{"id":"59ae153c-d42b-5718-8873-b5f6dc734340","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant viewing with Kelly. Very knowledgeable and friendly, pleasure to deal with. Thanks","createTime":"2024-08-06T23:00:00.000Z","locationID":"SWN"}},{"id":"7e5e0102-495d-5838-8267-6e7729991dd4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my partner were searching for properties to rent for weeks and we come to know Thornley Groves team through an advertisement. They were extremely helpful from booking a viewing to moving to our new home. Process is very clear and they will help us to understand any confusion that we had. Special thanks to Lucy and Amber, who help us each and every step of this process. They are always available for us to provide answers even after the moving in. I highly recommended this estate agency to secure your new home, because all you have to do is just tell them that you are happy to rent/ buy the property. They will do the rest.","createTime":"2024-08-05T23:00:00.000Z","locationID":"SWN"}},{"id":"1ea2dd22-a9e3-56a9-a5a5-6e0c11ac8e5a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Have had absolutely great experience letting my flat with Thornley Groves. The process has been managed by Jordana who is really lovely and has been an amazing help from the start. She's explained everything in detail and has been very quick to respond to my hundreds of queries. The marketing of flat looked great in pictures and the flat has only taken a week to let. Very pleased I chose Thornley groves and Jordana to manage the process. Couldn't recommend highly enough.","createTime":"2024-08-04T23:00:00.000Z","locationID":"STY"}},{"id":"ce0731b1-21ce-5cf4-b4d3-d18d86a44d33","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-08-04T23:00:00.000Z","locationID":"STY"}},{"id":"46daf55d-be23-542f-b281-a10f261810f4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely amazing from start to finish , we couldn’t be happier with how easy the past few weeks have been getting everything sorted for us to move into our new home , nothing was to much trouble and our negotiator(Lucy Johnson ) has been incredible , she answered all of our questions really quickly and made sure everything was easy for us so we could enjoy getting our new home with no stress , we are confident that while renting through Thornley groves we won’t have any issues and couldn’t be happier with our new home !","createTime":"2024-08-04T23:00:00.000Z","locationID":"SWN"}},{"id":"a0fbbb6b-058e-56ab-bb13-22d5c83fd27d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Such an easy process supported by Lucy Johnson, from the initial viewing of the property to the completing Lucy was there every step of the way supporting with questions and making the process so easy! Thanks for all the help!","createTime":"2024-08-04T23:00:00.000Z","locationID":"SWN"}},{"id":"af8058ec-aea0-50f6-bef2-f9bf596b5899","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful estate agent for selling our flat; we don't live in Manchester so they helped to find traders for some small jobs that needed doing. Always helpful when I phoned to ask questions.","createTime":"2024-08-01T23:00:00.000Z","locationID":"SWN"}},{"id":"558486c1-993b-572a-b2cf-c0867b1e8dae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hello I hope I have come to the correct manager but I wanted to reach out about our property manager Tom. We have been a co landlord with my brother in law who owns 1201 Millenuim Tower. I felt I needed to bring this up as Tom has gone well above the service that we as landlord expects. We had a death in the family so we made him aware of the situation and explained we would not be contactable for 2 days. When I caught up with Tom Thursday morning we was pleased to see we had no issues reported that needed attention. He did advise tenants that lights out means they change the bulb. What has really impressed us as a family is the way when you ring or email asking information for our accountant we always get a reply very quickly which we appreciate. We are very lucky to have Tom looking after our property and I hope he doesn’t get moved off our property as it’s the first time we had 100% confidence in Tom decision making and has our full approval up to £150. We never had that with our last 2 managers. He is a great man who you can see has a lot of passion to make our family relaxed knowing it’s in safe hands with Tom. Please share this with him as we feel he’s simply the best Thank you Sui mi Wang","createTime":"2024-08-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c057da9-6678-5184-b52b-6ad30d4d14d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing recently with Kelly and it was an absolute pleasure to meet her. She was lovely, explained everything in detail, patient with all the questions I had.super helpful! Will definitely recommend them to anyone.","createTime":"2024-07-31T23:00:00.000Z","locationID":"SWN"}},{"id":"676a123d-bf19-5f3a-95ce-d9ae2f2c1205","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have found all staff to be helpful and efficient throughout the term","createTime":"2024-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9eabc373-3aec-5d28-a7d5-e25a751aa6fc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kevin and Lucy were absolutely lovely and very efficient. Their responses were always very quick, they answered all my questions and Kevin went above and beyond to get me my keys. They both made the booking and move in process very efficient and had a lovely manner!","createTime":"2024-07-30T23:00:00.000Z","locationID":"SWN"}},{"id":"5917af08-1702-5c02-b4a4-d91c530ebb75","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had the pleasure of meeting Kelly on a viewing earlier this month. It was new to us having a viewing actually arrive on time or before us! And she was lovely and welcoming. Lovely to meet you Kelly!","createTime":"2024-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"341f45b8-ed16-5f49-970f-a08dc1e59a36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh provides excellent customer service. Every issue is dealt with promptly, professionally and courteously, she is extremely understanding and helpful to the customers needs and requests and always goes the extra mile.","createTime":"2024-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b0287cd-41b3-5d19-85f1-dafc37f71afd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from the initial phone call to meeting Kelly McDermott at the property, we never felt rushed and Kelly was extremely knowledgeable about the property's features","createTime":"2024-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dfbadcb8-6403-5645-9598-16f0e02aa16b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From speaking to the estate agents to meeting Kelly McDermott at the property, I received excellent service especially from Kelly. She was extremely knowledgeable about the property and we never felt rushed.","createTime":"2024-07-29T23:00:00.000Z","locationID":"SWN"}},{"id":"3f35f402-15e7-57be-86ef-434355b610c1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing, friendly and warm service from Kelly McDermott with property viewing, took her time and made us feel so welcome and easy to ask questions. Overall perfect viewing experience! Thanks Kelly!","createTime":"2024-07-29T23:00:00.000Z","locationID":"SWN"}},{"id":"17804838-8345-5757-bb5c-a5bc3866bc13","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Amanda helping me to trace the fault case with sincere attitude. Last, try her best to settle the case Appreciated of her helping hands. Thanks very much","createTime":"2024-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1406bfb-98c1-5864-9210-4f690e17992a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good follow up","createTime":"2024-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"900a11d8-16e5-5b97-a71e-ef2cd7dc4eab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service. From start to finish, extremely professional. Communication (which as I think most of us know is critical) was outstanding. Never had a problem requesting or receiving updates. The whole experience was very smooth and surprisingly quick considering we had certain hurdles with probate etc. All the best to the team. Slow clap 👏","createTime":"2024-07-28T23:00:00.000Z","locationID":"TGL"}},{"id":"7556b4b3-01a4-5757-aa6b-6c654645f942","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jordana was very lovely and helpful, I was late to the viewing but she was gracious still about the matter and whilst showing us around. It was quick and efficient, just like her responses through emails and calls.","createTime":"2024-07-28T23:00:00.000Z","locationID":"STY"}},{"id":"02e868f0-947f-5437-ac88-1ac216364517","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent communication and dedication from Tom throughout what was a stressful home-buying process. He helped keep the chain together and went the extra mile which was much appreciated. Would recommend.","createTime":"2024-07-26T23:00:00.000Z","locationID":"TGL"}},{"id":"022190a2-703f-5953-9f9a-0b8281b98a4b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a lovely viewing with Sophie, she was amazing, attentive and friendly. Her positive energy at the viewing, complimented her helpfulness on the phone, prior. Thanks Sophie!!","createTime":"2024-07-26T23:00:00.000Z","locationID":"TGD"}},{"id":"2881f779-9983-5d18-93d2-cb32a8997903","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All the staff at this branch are utterly professional from first viewing all the way through to completion. I wouldn't hesitate to work with them again.","createTime":"2024-07-25T23:00:00.000Z","locationID":"SWN"}},{"id":"a8f76698-162a-57cd-b253-020765da494a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The team are working in a busy area, and they do respond to problems. I think they offer a good service both to the tenants and the landlords.","createTime":"2024-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"53520f5a-3e13-5870-bbe7-831e4d453266","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Imogen Windsor is great. She has my best interest at heart as a home owner and endeavours to do the best for me at all times.","createTime":"2024-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6146cac0-403e-5fe7-aaa4-baa6e50bb043","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently had a viewing with Kelly McDermott. She was brilliant, answered all the questions we had and has been really helpful 😊","createTime":"2024-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"abce936d-1c71-55ae-b6f5-abe5739922b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen Filson was brilliant. Very informative and helpful. She knew all details of the property and answered all my questions. She explained the process efficiently.","createTime":"2024-07-23T23:00:00.000Z","locationID":"TGL"}},{"id":"bfdef478-61e0-5390-bcba-297a48c42845","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Appreciate the support. Really helpful throughout my renting journey","createTime":"2024-07-22T23:00:00.000Z","locationID":"SWN"}},{"id":"0d125a42-e1bc-5b3b-80c6-417a64685a75","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-07-21T23:00:00.000Z","locationID":"STY"}},{"id":"c4229fcf-2607-57bf-88a7-d222aa994e11","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have just sold our house with Tom at Thornley Groves and had a really positive experience from start to finish. Tom is clearly very passionate about what he does and is super committed to delivering a great service. The communication was perfect for our needs and Tom made sure to keep us up to date each step of the way. We cannot thank Tom and the team enough - we would without a doubt recommend Thornley Groves to anyone looking to sell their property.","createTime":"2024-07-21T23:00:00.000Z","locationID":"TGL"}},{"id":"bcf87136-c971-5031-a5a9-c8c9c21f89c0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Mrs. Karen and Amanda really helped us a lot in finding the correct property.","createTime":"2024-07-20T23:00:00.000Z","locationID":"TGL"}},{"id":"5ced2e95-8a71-5032-8b75-5d8bcad227bf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service. Super quick fix for rental property","createTime":"2024-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"60e0d88a-6692-5598-ad8a-51b4f0d91355","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Super quick repairs. Very impressive service. Thanks","createTime":"2024-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"82b43dc4-ebf6-5465-b74b-48c2857c59e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was very helpful also she answered all my questions and queries.","createTime":"2024-07-17T23:00:00.000Z","locationID":"TGL"}},{"id":"03434abb-341e-51f3-99ba-c137279afc11","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with a lovely lady called Kelly McDermott from the Monton branch. She was very upbeat and positive. Friendly manner. Thankyou","createTime":"2024-07-17T23:00:00.000Z","locationID":"SWN"}},{"id":"fb0a72f0-c30d-598f-ab8b-49901d3bef76","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Imogen recently carried out the moving out report for our property when our tenants moved out.. She did so with both professionalism and efficiency. She was fair in her observations and recommendations. She answered any questions in regard to the report speedily. She was a pleasure to do business wi","createTime":"2024-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a042e24e-858e-57eb-a72a-f8d68f6713fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing recently with Kelly McDermott in Salford. I must say about Kelly's hospitality during my viewing. I have had more than 25 viewing in the past few months and dealt with many agencies and their accompanied viewers. This one was one my best experience, Kelly was able to answer all my questions without any doubt and the good thing is that Kelly knows what she doing. Many of previous viewings when i asked questions they informed will check and confirm. Kelly's Smiling face and very welcoming attitude was wonderful. Thank you so much Kelly","createTime":"2024-07-16T23:00:00.000Z","locationID":"SWN"}},{"id":"4671ff23-367e-51c1-ae45-7f9525affcc3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Ms.Kelly is a fantastic advisor","createTime":"2024-07-16T23:00:00.000Z","locationID":"SWN"}},{"id":"4e016f0d-b415-5eb6-a537-1c3ba20ddd17","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott showed us around a property and she was fantastic and fun! She was able to answer all our questions and offered some suggestions on our flat hunting! Thanks Kelly!!!","createTime":"2024-07-16T23:00:00.000Z","locationID":"SWN"}},{"id":"8de456c4-f6a8-5e45-a301-42cc685c97a0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service 👏 Kelly was polite and understanding. Highly recommended.","createTime":"2024-07-16T23:00:00.000Z","locationID":"SWN"}},{"id":"b980de71-1afe-5c2a-8f8c-aa6a709f0945","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great viewing this afternoon with Kelly, was lovely friendly and passionate about her role","createTime":"2024-07-16T23:00:00.000Z","locationID":"SWN"}},{"id":"bb108227-30de-5e26-9aca-35dafca53e13","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly is good to open door for house viewing with pleasant attitude and patience to our enquiries.","createTime":"2024-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f0df51f6-476e-557e-a20e-19ec3a6a8e5d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing recently with Kelly McDermott in Salford. I must say about Kelly's hospitality during my viewing. I have had more than 25 viewing in the past few months and dealt with many agencies and their accompanied viewers. This one was one my best experience, Kelly was able to answer all my questions without any doubt and the good thing is that Kelly knows what she doing. Many of previous viewings when i asked questions they informed will check and confirm. Kelly's Smiling face and very welcoming attitude was wonderful. Thank you so much Kelly","createTime":"2024-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe123c01-95df-5278-bfb7-717a2eed70c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service and attention from Tom and the team with my recent house sale","createTime":"2024-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"95a8e060-b4b2-5d67-a159-18b066aeccda","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole process of booking the viewing was very well organised and all relevant information was provided. I met with Kelly McDermott at the property, she welcomed me and answered any questions i had in full. Would highly recommend.","createTime":"2024-07-14T23:00:00.000Z","locationID":"SWN"}},{"id":"773eb5a0-d30f-5aad-ac7b-a5770d3e4e17","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Umar Rulal has been my property manager for over 2 years , during this time the level of service i have received has been excellent As a first time landlord he has been there for me from day one Umar has been there to support and advise me , he is bright and intelligent and i value his opinion when i ask for advice. He is a credit to Thornleygroves and i am sure it wont be too long before i lose him to management. Thank you Umar for all your help.","createTime":"2024-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"64ae02b8-54e9-584e-94b4-3088fdadb2d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you very much, I recommend it with confidence.","createTime":"2024-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe2b6738-1e76-555a-9010-aa7e30081f61","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a very good experience while I visited for house viewing the property very well presented and explained the things to do by karen Filson very clearly Thank you so much for your help karen","createTime":"2024-07-12T23:00:00.000Z","locationID":"TGL"}},{"id":"dba9a2f2-6323-545e-96da-b8c25bddb2de","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you very much, I recommend it with confidence. Was a pleasure to meet Kelly McDermott.","createTime":"2024-07-12T23:00:00.000Z","locationID":"SWN"}},{"id":"9d009266-d7ea-5757-abb4-f990a2e14e7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen from the Prestwich branch couldn’t have been more friendly, helpful & professional. I highly recommend her & this estate agent","createTime":"2024-07-11T23:00:00.000Z","locationID":"TGL"}},{"id":"2ce43889-17ee-55e5-b46f-105e92199aef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My husband and I have used Clare Carpenter at Thornley Groves to sell our last three houses and she has been nothing but amazing on every occasion. I know that selling a house is supposed to be one of the most stressful things a person will do during their life, but Clare kept us both calm and grounded throughout. Nothing was ever too much trouble for her, and she was always available at the end of the phone or via WhatsApp whenever we needed to speak to her. We cannot recommend her and Thornley Groves enough – a fantastic combination!","createTime":"2024-07-10T23:00:00.000Z","locationID":"SWN"}},{"id":"7e9bd0f6-29a7-55a2-87b9-6d91ba8aa408","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly showed us round a property. She was very friendly and very informative","createTime":"2024-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"21cf1946-95bf-5df8-a24b-8f4d35662222","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a very wonderful experience with Tom Lee. He is very helpful and answers all the queries we had about the property and process. Highly recommend Thornley Groves.","createTime":"2024-07-09T23:00:00.000Z","locationID":"TGL"}},{"id":"b3d64f5d-ae46-5d2b-812a-5126ee895d16","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-07-09T23:00:00.000Z","locationID":"TGL"}},{"id":"93154aa4-1e45-53f2-b345-fa79893a37f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly mcdermott shown me round a property in swinton. Extremely lovely lady. Friendly and informative.","createTime":"2024-07-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2d69458b-6abd-591f-8307-042b83e2d333","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly mcdermott at Thornley Grove is a professional/informative and friendly lady. It was a pleasure to be shown round by her on my viewing.","createTime":"2024-07-08T23:00:00.000Z","locationID":"SWN"}},{"id":"42a3041d-eb94-5933-8902-af9d5ce1dd79","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jodie was professional in all the necessary transactions.","createTime":"2024-07-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ddbf6909-0ec7-59ea-b5f9-7c8754525eb4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My name is ajani, i have viewed the 2 bedroom apartment at Roch bank blacklay today 09, 2024. The building was modern and clean. The apartment featured spacious rooms, modern kitchen appliances. The property manager Karen was so professional and responsive. Highly recommend Thornley groves estate agent for anyone seeking a comfortable, well located home.","createTime":"2024-07-08T23:00:00.000Z","locationID":"TGL"}},{"id":"f45060c3-3d33-5d5d-8f6f-cd8873383921","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Karen & Amanda are a pleasure to deal with. They are courteous, professional and friendly and deal with enquiries/questions very quickly indeed. All in all an excellent experience-thank you very much. Jane Johnston","createTime":"2024-07-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"046e1691-e10f-524d-933e-7e1b0c5589d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really good service and Jordana was very helpful with any query.","createTime":"2024-07-07T23:00:00.000Z","locationID":"STY"}},{"id":"25ec9a20-eebe-5191-9e5e-cc0cb4c8deca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen & Amanda are a pleasure to deal with. They are courteous, knowledgeable, professional and always deal with enquiries very quickly indeed-couldn't ask for more. Thank you","createTime":"2024-07-07T23:00:00.000Z","locationID":"TGL"}},{"id":"70984ed2-0b22-56aa-951d-4d2b312ae96b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I met Kelly McDermott yesterday for a house viewing. Kelly is such a lovely lady, very warm and welcoming. Kelly answered every question I had and was very open and honest. Based on this experience I will definitely recommend Thornley Groves for buying and even selling. Thank you :-)","createTime":"2024-07-04T23:00:00.000Z","locationID":"SWN"}},{"id":"f5654436-5c20-5631-a3b1-56788bea61fe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly is high profesional very nice person. Nice to meet and I’m happy to do business with her 🤝","createTime":"2024-07-04T23:00:00.000Z","locationID":"SWN"}},{"id":"1f0d14cc-f90a-5b02-9634-38166908372a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We viewed a property in Monton with Kelly from Thornley Groves Estate Agency. It was a pleasant, stress free experience where Kelly was very friendly and natural but extremely professional. She was very accommodating, answering all our questions and giving us time to assimilate the details of the property inside and outside. Highly recommend!","createTime":"2024-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8786f0ce-f0d7-5162-9a3b-5be639d236d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Clare Carpenter at the Monton branch regarding a commercial property purchase. She answered emails quickly and efficiently which helped make the process a lot smoother.","createTime":"2024-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c3cbdd5-b6ab-50c6-b8a0-7ec5fc668ce1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I went to view a property in Swinton and Kelly (McDermott) . Kelly was very welcoming and friendly. 💯👌. Kelly She is amazing 💯👌🌷.","createTime":"2024-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b232c77-1f3f-5348-85af-f03261f2dd06","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Response is on time","createTime":"2024-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"65afe7c9-670b-577b-915b-0da1d543361b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Great customer service I will surely recommend","createTime":"2024-06-30T23:00:00.000Z","locationID":"SWN"}},{"id":"a3016f4b-35a0-5547-9e02-090e44e594da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Attended a property viewing for a home on sale in Eccles. The estate agent, Kelly was at the property when I arrived. Kelly was really friendly, showed me around the house and gave me key information/facts for both the property and area. This was really helpful as someone not from the area. Extremely professional - would highly recommend.","createTime":"2024-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8457bb03-0512-5e2d-b3f2-cd7944c20d68","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a viewing with ‘Kelly McDermott’ who made the experience stress free and very insightful! She gave us lots of useful information to help us in our hunt for our first home! Lovely lady!! X","createTime":"2024-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d0f9bf0-d50e-56e8-b52c-a1a595c7e818","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"What wonderful experience with TG Monton… super swift booking in for viewing and what a welcome from Kelly McDermott who showed us round a beautiful property… warm, happy and knowledgable, a real breath of fresh air!!!! Super experience throughout with TG, thank you!!!!","createTime":"2024-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b44d66c4-30a2-516c-85e4-4911851c38b5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a house viewing with ‘ Kelly McDermott’ who was amazing, she talked us through a lot of things and gave us valuable information to help in our hunt for our first home!","createTime":"2024-06-28T23:00:00.000Z","locationID":"SWN"}},{"id":"1e81fed5-b7b8-52b8-99ce-45bea04b949d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a viewing with Kelly McDermott who was super friendly and helpful! She was really knowledgable on the property and very clear and transparent regarding timelines and the offer process etc which made it all stress-free! Would certainly recommend!","createTime":"2024-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34c21830-d5a9-5f8a-9aa4-c469050ffc25","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am indeed perturbed by the excellent customer service received by Kelly McDermott, and by extension Thornley Groves, Kelly took her time to show me around, as well as the amenities around the neighbourhood. They come highly recommended.","createTime":"2024-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef063f3f-ce6a-5e21-86b8-d21efafef0eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am indeed perturbed by the excellent customer service received by Kelly McDermott, and by extension Thornley Groves Sales & Lettings. Kelly took her time to show me around, as well as the amenities around the neighbourhood. They come highly recommended.","createTime":"2024-06-26T23:00:00.000Z","locationID":"SWN"}},{"id":"fa0b087c-f145-5dfc-8179-12ed70be3ba2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-06-26T23:00:00.000Z","locationID":"SWN"}},{"id":"206aea45-34ae-568d-857f-94fceea75200","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We went to view a property in Ellesmere Park and Kelly (McDermott) was waiting for our arrival. Kelly was very welcoming and friendly. She was knowledgeable and helpful in answering all our questions. Kelly ensured our viewing was a positive experience.","createTime":"2024-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"91fba5eb-8d24-55a7-b70b-2ba1b40731f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service I have received has always been professional, helpful and timely. Emma Slabbert always gets back to me with the answers I’m looking for. I would have no hesitation using them again for my future property rentals and would gladly recommend them to anyone looking to receive a quality and personal service .","createTime":"2024-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f401412f-58a6-5a8d-8253-a4c8a87e66cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have viewed a property in Royton, Manchester . I was led by Karen Filson to view the property. I used their service from Prestwich. To be honest, they have the best customer’s service so far, I’ve used different agencies but would give them more than 5 star rating if I could. Their properties are affordable, neat and well equipped. It was exactly what I saw online. I love their property and their well neatly dressed, customer oriented staffs. I love everything about the company and I will highly recommend to anyone.","createTime":"2024-06-24T23:00:00.000Z","locationID":"TGL"}},{"id":"ad50fda3-4c19-572c-b3aa-5786bd0d245f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had very positive experience with my property viewing, with Karen being very professional but also friendly and helpful.","createTime":"2024-06-24T23:00:00.000Z","locationID":"TGL"}},{"id":"57b278ca-17ad-5138-af42-6a76d358273e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"James Hoyle recently took over the role of managing my property and when it was time for the tenancy renewal he was superb , he communicated really well and was considerate to my specific needs he had great awareness of the current market too.","createTime":"2024-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b19349b8-443d-5e07-8795-fa4ee85cda3e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly, helpful and easy to talk to","createTime":"2024-06-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ea786f4-c68d-50e9-8f34-190a3983bf40","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Matthews of Chester is an amazing agency, with a lot of deals and fantastic people representing it. One of them stood out especially. Working with Pamela Jones was a fantastic experience. She is incredibly resourceful, giving me an understanding of the area of the house improving my decision-making. Pamela's reliability and punctuality also stood out; she was always on time. Her friendly and approachable demeanor made her easy to get along with, and her excellent people skills ensured effective communication. I highly recommend Pamela Jones for her professionalism, understanding, and exceptional service in real estate.","createTime":"2024-06-21T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"16b0ff5e-c04e-5abd-8169-38203c13117f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had an excellent experience with Thornley Groves Monton! Their communication is top-notch, always finding suitable viewing times and dates that fit my schedule. Kelly, in particular, is an absolute gem—bright, bubbly, and always ready to answer any questions I have about a property. The entire team is wonderful, making me feel valued and cared for throughout the process. They strike the perfect balance between being personal and professional. Highly recommend Thornley Groves Monton for their outstanding service!","createTime":"2024-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2ad10a0-ddd7-5887-be76-db05a303abe9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had an excellent experience with Thornley Groves Monton! Their communication is top-notch, always finding suitable viewing times and dates that fit my schedule. Kelly, in particular, is an absolute gem—bright, bubbly, and always ready to answer any questions I have about a property. The entire team is wonderful, making me feel valued and cared for throughout the process. They strike the perfect balance between being personal and professional. Highly recommend Thornley Groves Monton for their outstanding service!","createTime":"2024-06-21T23:00:00.000Z","locationID":"SWN"}},{"id":"3e3bf909-0dfd-59e0-a4dc-f92bd26ccf86","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewed a property in Monton. Kelly McDermott showed me the main areas and let me wander round at my own speed upstairs. Kelly was knowledgeable and friendly.","createTime":"2024-06-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c8a8924-48d1-5dda-ae01-54ce667aa63d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We had the experience of viewing a house with thornley grove Moston branch . We met Kelly McDermott at the house . We found her extremely welcoming with a big smile on her face . She was knowledgeable and friendly. She answered all our questions and was more than willing to help if we wanted another opportunity to come to the house ..highly recommend her","createTime":"2024-06-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"193dceb0-b8b6-5ae2-ab60-258319b93ffa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had the experience of viewing a house with thornley grove Moston branch . We met Kelly McDermott at the house . We found her extremely welcoming with a big smile on her face . She was knowledgeable and friendly. She answered all our questions and was more than willing to help if we wanted another opportunity to come to the house ..highly recommend her …","createTime":"2024-06-19T23:00:00.000Z","locationID":"SWN"}},{"id":"c2776d63-942a-53dc-926f-212080a2caec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen is so helpful and so kind. She is one of the best at Thornley Grove, would definitely recommend her!","createTime":"2024-06-19T23:00:00.000Z","locationID":"TGL"}},{"id":"8687000e-ad8e-5e92-b24f-421b0121ae8a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-06-17T23:00:00.000Z","locationID":"SWN"}},{"id":"37766ec3-fdb0-55e2-8c36-4a7248159679","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen from the Prestwich branch was excellent during my viewing of the old church house. I will definitely recommend Thornley Groves","createTime":"2024-06-16T23:00:00.000Z","locationID":"TGL"}},{"id":"5370bbe1-e8a5-592b-b629-5c52460c9120","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was very helpful, friendly very easy to talk to....her assistance was excellent, couldn't have been any nicer","createTime":"2024-06-16T23:00:00.000Z","locationID":"TGL"}},{"id":"72650d79-ac43-52cf-ac04-5162e99a0d33","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent every step of the way on the journey to sell my home 👍","createTime":"2024-06-14T23:00:00.000Z","locationID":"ALM"}},{"id":"a77e221d-077e-5e42-b38d-9c645478490f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly Mc Dermott was a pleasant and lovely agent who made our viewing an amazing experience . Thanks","createTime":"2024-06-14T23:00:00.000Z","locationID":"SWN"}},{"id":"686b55b1-2067-5e9a-b068-d7105d81c23e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Grove have given me a thoroughly professional service in managing the rental of my property. Brogan Cunningham is always on the ball, ahead of the game and looks after my interests. She is up to date with the complex and changing legislation in the UK rental market.","createTime":"2024-06-13T23:00:00.000Z","locationID":"STY"}},{"id":"e8b259c0-8600-56a5-862e-beda81f2b593","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently had a viewing with Karen Filson from the Prestwich office and I wanted to share that I appreciated the professionalism from them. I liked that communication was seamless, and booking me for a viewing took just under 2 minutes which is effective. It was a fantastic experience and I do recommend them!","createTime":"2024-06-13T23:00:00.000Z","locationID":"TGL"}},{"id":"f5ef3223-663f-5f6d-b49c-86a771f634da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good service from start to finish from tom and his team","createTime":"2024-06-13T23:00:00.000Z","locationID":"TGL"}},{"id":"574ace81-7cbf-5702-81b2-6d321e23429a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service. Found the tenant, got my certs, and friendly and professional service. Renting more through them","createTime":"2024-06-13T23:00:00.000Z","locationID":"TGD"}},{"id":"5e87ed92-6ee7-5cd0-be0d-d87c9a75c1ad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently bought a house from Thornley groves didsbury branch and it was a pleasant and straightforward process from viewing till buying the property. Kirsty was extremely friendly, professional and helpful throughout this process. Highly recommended. Thank you.","createTime":"2024-06-12T23:00:00.000Z","locationID":"TGD"}},{"id":"c12051e6-8601-54aa-9b04-762c610041bd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Heads up to Lucy Johnson on my move to my new home.She was absolutely brilliant and amazing, every stage was professional and excellent.","createTime":"2024-06-10T23:00:00.000Z","locationID":"SWN"}},{"id":"a20e9817-448b-5288-b891-bd4f1f484da5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good letting team and they are caring about their customers. Please keep up the good work Thank you","createTime":"2024-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a6374db6-dfb9-533b-8fd4-77709e315adf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy has been so helpful and supportive during our referencing and they were really quick at responding to us. The move has been really smooth process","createTime":"2024-06-08T23:00:00.000Z","locationID":"SWN"}},{"id":"3ac80058-6009-571e-9c6c-67e95fe972ed","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had great service from the Monton office, particularly from Claire Carpenter and Johnny Arrowsmith. Really safe, effective and professional service perfect pace of communication and attention to detail. We were managing the sale of a property for a family member in a care home so there were a few little extra hurdles to get over and Johnny was really professional and supportive. There was a few little delays in the process due to the buyers side and these were overcome assertively and professionally by Claire. All together a relatively stressfree experience assisted by the Moncton team","createTime":"2024-06-07T23:00:00.000Z","locationID":"SWN"}},{"id":"9d2e6b42-88c2-5f1f-a4cd-b653b589e58a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley groves before so on this occasion because I was acting for a third-party I weighed up the offer of other local estate agents. I went with TG because it was apparent that they had sold another house in the street and I thought this was a short sign that their tactics and strategy were successful. I met with Johnny and had contact with Claire carpenter and the service was prompt very efficient. We initially thought that we would have to do some renegotiation on the price because of the condition of the property but we were assured this wasn’t necessary and we got significantly more than our expectation. The admin side was slightly complicated because we were dealing with a third-party in a care home, but that was overcome quite efficiently politely and professionally with Johnny. The communications have always been promptly issued and where there has been a few delays because of the other party. These have been overcome assertively and in a reassuring manner I would have no hesitation in recommending Claire and John to support prospective buyers or sellers and would like to thank them for their support.","createTime":"2024-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e02619fb-cd4d-5c60-8995-91c92b308db9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The sales team consisting of whom I know about, Carolyn and Amelia, have consistently taken efforts to update me, contact me by all possible means and see through the completion of my sale. They suggested solicitors to see through my sale, of which I happily accepted following my own research, those solicitors being Setfords. Both Thornley Groves, and Setfords, were in my opinion a right choice. They genuinely cared and put all hands on deck to meet my demanding needs. As with every company, staff must take their holidays, gratefully, it was never hard to get hold of someone who could be aware of, speak and advise on matters relevant to my purpose. Carolyne Brindle - Thornley Groves - (she is simply the best) Amelia Kime - Thornley Groves - also the best Caroline Smith - Setfords Solicitors - the best Ray Smith - Setfords Solicitors - the best Kerrie Ashford - Setfords Solicitors- …..the best Thank you all (You are the best)","createTime":"2024-06-06T23:00:00.000Z","locationID":"SAL"}},{"id":"0f4c2d7a-fe68-5826-a303-cd64a8b61d9a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Manchester Agent Courtney Whelan - She was extremely helpful in me and my 3 fellow uni students finding a house, at a late time in the year. She was extremely quick with correspondence and completely transparent amongst the whole process. Even reassuring landlords of our adequateness. Reccomend going with her if your a uni student looking for a trustworthy agent.","createTime":"2024-06-06T23:00:00.000Z","locationID":"STY"}},{"id":"d38523f4-0ed4-5b52-9e16-8e7d1680afc5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was great at showing me round a property, very thorough and informative!","createTime":"2024-06-05T23:00:00.000Z","locationID":"SWN"}},{"id":"e2db442d-9edd-5bcd-88a4-02ea9c76e893","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was very punctual, informed can attend early. Showed around the house and garden. Knew alot about the property. very friendly. very quick Dressed well, presented herself in a friendly but professional manner.","createTime":"2024-06-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"522d5931-b8b6-5501-95bc-53591dec8855","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Want to thank Tom Baker who manages our apartment in leftbank. What he did for us after a leak due to blocked drains and boiler issue. He went above and beyond for us as we was in Canada so time difference never helped. Tom organised everything for us and we was regularlly updated and issues sorted because on Toms swift action. If you have a property that you rent out we highly recommend Thornley Groves and Tom who makes landlords job easy","createTime":"2024-06-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aae2e809-cb84-5923-8e0e-3afcb36d9706","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have just acquired an amazing flat with the help of Thornley Groves, in particular with Jordana's aid. She was expedient with every interaction and was always on our side from the first moment. Jordana showed genuine care with every call and email and is the reason we are where we are now. Thank you so much","createTime":"2024-06-03T23:00:00.000Z","locationID":"STY"}},{"id":"f1336716-d19b-5fbd-ad62-38135cf036b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-06-03T23:00:00.000Z","locationID":"STY"}},{"id":"f5b54880-1cf2-5de1-a214-165b9b3e7b2f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Annette was very professional in the letting process, very easy to talk too and was very professional in advising me. Highly recommend","createTime":"2024-06-03T23:00:00.000Z","locationID":"TGD"}},{"id":"5a4f89b7-8e9c-5bb5-8a4a-cf94adbf8033","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All round Great service! Annette is outstanding, helpful, approachable and very professional at all times.","createTime":"2024-06-03T23:00:00.000Z","locationID":"TGD"}},{"id":"f5c34e8a-d3ff-5f1d-a76f-187819af01c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-06-03T23:00:00.000Z","locationID":"TGD"}},{"id":"a4854cd8-8bfe-5585-be7e-69035b03cff8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewing hosted by Kelly McDermott was very professionally done, she has good knowledge of the local area and was happy to share that.","createTime":"2024-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e9a90b1-05a2-547b-a9db-346dbfd59534","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Viewing hosted by Kelly McDermott was very professionally done, she has good knowledge of the local area and was happy to share that.","createTime":"2024-06-02T23:00:00.000Z","locationID":"SWN"}},{"id":"b2e7e93f-8798-5a00-b26e-57b01036f84b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This was my first time renting a property in the UK and I loved working with kevin and Lucy. Very professional. Quick to attend to queries and concerns. Highly recommended. Special Thanks kevin for your help as you were the first point person helping to guide me through the process making it smooth and easy.","createTime":"2024-06-02T23:00:00.000Z","locationID":"SWN"}},{"id":"06c8a34a-897e-5ddd-ac30-e5c0999fb113","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We would like to leave our thanks to Pam who showed us round a property this morning in Broughton. Pam was absolutely lovely and friendly, we didn’t feel rushed at all and felt at ease to take our time. Thank you so much Pam once again for showing us round the property, you are a huge credit to Matthews and the property market.","createTime":"2024-05-31T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"a3bc2b1f-629a-5fd0-9ed4-0395ed8aae70","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing at a property with Kelly McDermott, her service was amazing! She was so warm and welcoming from the minute we arrived. Kelly was knowledgeable about the property which helped a lot in making our decision. It makes all the difference when the person showing you around a property is as nice as Kelly was so thanks very much for that Kelly.","createTime":"2024-05-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"83379764-eb51-538a-80d1-c70f9491a845","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Everyone I spoke to were really helpful at Matthews of Chester. Lyndsey went above and beyond and I wouldn't have got my lovely house without her.","createTime":"2024-05-29T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"b3b9fc1f-5588-55a9-b42e-97e17273d5ab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a fantastic experience with Kelly McDermott. She was well-prepared, on time, professional, and knowledgeable. The viewing process was seamless. Highly recommend her services for anyone looking for their next home. Five stars!","createTime":"2024-05-29T23:00:00.000Z","locationID":"SWN"}},{"id":"7ae0fb11-926e-5cfe-bf83-073427a72b99","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Kelly McDermott at Thornley Groves was exceptional. From our initial meeting, Kelly was professional, friendly, humorous, personable and incredibly helpful. She provided excellent customer service throughout the process of viewing a property. Kelly was prompt in addressing our concerns about a possible leak in the cellar, immediately contacting the vendor to investigate further. Her dedication and thoroughness were much appreciated. I highly recommend Kelly for her outstanding service and attention to detail. She made the viewing process smooth and stress-free. Thank you, Kelly, for your support and assistance!","createTime":"2024-05-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"397572a4-bc31-5cda-8a09-83662ea0b370","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley Smith assisted me in my application process. He was quick in forwarding my application to landlord and responded to all queries promptly and comprehensively.","createTime":"2024-05-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1cdbe175-8a7d-5c97-8257-c1d232d49e80","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly M, the accompanied viewer was respectful, friendly and professional.","createTime":"2024-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f862b74-c8b4-58c7-a48b-f46f10b773e0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was a wonderful experience with Thornley groves team, especially Kevin and Lucy they were very helpful for the entire process and responded to all the emails . So thank you so much for the help and support.","createTime":"2024-05-22T23:00:00.000Z","locationID":"SWN"}},{"id":"0c4c5dbe-a518-5ef5-9dfa-4e429c606cf3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was very sweet and polite, She clearly explained all are our queries. I was nice meeting you. Thankyou 😊","createTime":"2024-05-22T23:00:00.000Z","locationID":"TGL"}},{"id":"c4827530-3d84-5fde-ab29-2040631f194c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dealings with Karen Filson who organised efficiently the viewing and knew all about the property.","createTime":"2024-05-22T23:00:00.000Z","locationID":"TGL"}},{"id":"12e49ae1-bc0c-5a11-94fe-33e75add7a9d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Kelly for being very helpful and accommodating when I viewed the house with you.","createTime":"2024-05-22T23:00:00.000Z","locationID":"SWN"}},{"id":"50572f81-d75e-54c1-891b-a4171c709483","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely fab! All of them! Kirsty as first point of contact, then Annette, Sophie, Zak and Ian….all very professional, responsive and more than anything, seamless! They all look after different parts of the process but it feels very well joined together. My tenant moved in at wkend and that is 100% down to them :-)","createTime":"2024-05-22T23:00:00.000Z","locationID":"TGD"}},{"id":"ff801a2d-de8a-5c9b-93cf-d52f04c2c950","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dealing with Lucy was a refreshing experience. She and the rest of Thornley Groves made moving into my new place hassle free","createTime":"2024-05-22T23:00:00.000Z","locationID":"SWN"}},{"id":"ea62cf5e-c455-59a2-8ed2-c2e7637efe5e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Selling my house with Thornley Groves and Sale has been successful quick and incredibly easy thanks to Caroline and Amelia These two ladies have been truly professional, helpful and approachable at all times Their knowledge and expertise have made the whole process trouble free Any questions and queries have been dealt with promptly Thank you both so very much indeed","createTime":"2024-05-21T23:00:00.000Z","locationID":"SAL"}},{"id":"53ea504e-2fac-5df6-bf5b-cd2473a8dd7e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First time renters moving from parent's homes and the transition couldn't have been easier - Kevin was amazing during the first initial viewing and gave lots of information and answered all questions we had about the property and area. Lucy was incredibly helpful with providing information and help when completing the documents and made the process a lot less daunting. Highly recommend to anyone!","createTime":"2024-05-21T23:00:00.000Z","locationID":"SWN"}},{"id":"2bde7f2e-c21e-58ed-9f13-ca68b3c25dc8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott showed us 2 apartments and she was so lovely. She explained the good parts of the flat and even asked us a few questions so she can get more of an idea of what our dream home is going to be.","createTime":"2024-05-21T23:00:00.000Z","locationID":"SWN"}},{"id":"a566d1c2-12e1-5f7a-be52-910a9b9c0d33","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare was very efficient. I would email her and get a response almost straight away. She made the process really smooth sailing. Highly recommend","createTime":"2024-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e52350a5-3889-5ffb-a1bb-cf58f77f8cfd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lovely service and amazing agent, Kelly McDermott, who showed me around the property! It was a great experience. Thanks!","createTime":"2024-05-21T23:00:00.000Z","locationID":"SWN"}},{"id":"9d4181dc-533f-54aa-a89d-dbaa60042a5f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-05-21T23:00:00.000Z","locationID":"SWN"}},{"id":"d3056de5-0f66-5266-8bdc-761c2ecf716b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a wonderful experience with the team from the start. Thanks so much to Kevin and Lucy who were with us helping at each stage. Happy new home","createTime":"2024-05-20T23:00:00.000Z","locationID":"SWN"}},{"id":"b0d46dbf-2204-52e9-8dfc-ac14906bca00","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience whilst renting our new place with Lucy (Johnson) and Kevin (Russell)! They were both so prompt in their replies, had great knowledge about the rental properties and communicated clearly. Thank you so much!","createTime":"2024-05-20T23:00:00.000Z","locationID":"SWN"}},{"id":"be603bff-c25d-522c-92fd-407ab9cbb68b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Happy with service and always kept informed. Both Kevin and Lucy was really helpful.","createTime":"2024-05-20T23:00:00.000Z","locationID":"SWN"}},{"id":"a2ec7730-32fc-5783-b3bf-91f2d1ad04f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have an excellent experience viewing a property with Kelly McDermott today . We felt relaxed and able to view the property at ease . Kelly was extremely informative and knowledgeable about not just the property but the area . The best experience we have had by some distance viewing properties , and we will be highly recommending Kelly and her team to anyone looking to buy or sell a property.","createTime":"2024-05-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e9870e14-57c8-5859-8600-10ece82b7797","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen from the Prestwich office was really helpful during our viewing. I really appreciated her honest and sound advice. I would highly recommended Thornley Groves and Karen, they do have everyone’s best interest at the forefront of their processes and approach which takes some of the stress away!","createTime":"2024-05-14T23:00:00.000Z","locationID":"TGL"}},{"id":"cec4f0a6-ca97-5675-a5af-592245c9f4b1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a wonderful experience with Karen Filson this afternoon! She had a great energy and encouraged any queries we had about the property. Highly recommend Thornley Groves, they have been very swift and helpful through the viewing process.","createTime":"2024-05-14T23:00:00.000Z","locationID":"TGL"}},{"id":"12a29a2d-79e5-5afd-bec8-e608f49d923e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"So far, the kindest state agent I have encountered. Karen has been very lovely throughout the process, and even if we don't get the property we applied for, I will be very pleased with the experience.","createTime":"2024-05-14T23:00:00.000Z","locationID":"TGL"}},{"id":"66b3ffec-a672-545e-aa99-7bacb239cc91","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jordana and Gabrielle were great! Their professionalism, and exceptional communication made the process seamless. Despite being overseas, I felt supported and informed every step of the way.","createTime":"2024-05-13T23:00:00.000Z","locationID":"STY"}},{"id":"2c2060fa-2de9-58cc-979c-e160c8f72215","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy Johnson and Kevin Russell are the best in their job as they assisted me through the whole process swiftly and smoothly. It was hassle free. Prompt to respond to my calls and emails professionally.","createTime":"2024-05-12T23:00:00.000Z","locationID":"SWN"}},{"id":"81129275-5950-5b7c-b483-e280aa076d4a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This is our first time being landlord and the whole team made it a very smooth and positive experience. Amber, Kevin, and Lucy all communicated effectively through every single step of the process. We in fact managed to find our tenants within only 2 weeks thanks to amazing effort from the team. Totally satisfied with the service!","createTime":"2024-05-12T23:00:00.000Z","locationID":"SWN"}},{"id":"b753ca60-0bb7-5c83-9346-0c523168b5f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I rented a house through Thornley Groves without being in the UK. It was very convenient to see the house through video. Jordana McVarnock helped me a lot and solved my big problem of not having a place to live when I returned to the UK. Thank you very much. I can’t wait to see my new rented home at the end of the month.","createTime":"2024-05-12T23:00:00.000Z","locationID":"STY"}},{"id":"44542820-4c01-5b27-96ab-20bea26a9a91","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a perfect process from start to finish. Kevin who I first spoke to and met at the property was amazing and took his time to explain everything to us and advise us on what was best. Lucy who has then took care of us in the steps of getting our first property has been amazing. She is always available to speak and if she isn’t contacts back straight away. Any questions were also not too much to answer. They have both been lovely throughout the whole process and are a credit to Thornley Groves. I would highly recommend to anyone!","createTime":"2024-05-08T23:00:00.000Z","locationID":"SWN"}},{"id":"ea5f3530-678c-5b04-9caa-461e0bf5dc53","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very easy to deal with the sales office with a responsive calls team. The agent that I viewed with - Kelly McDermott, was simply brilliant. Very knowledgable, very polite, did not rush me at any moment and was just so easy to converse with. Will definitely be dealing with them again.","createTime":"2024-05-08T23:00:00.000Z","locationID":"SWN"}},{"id":"3e36b0e0-6bbf-5be1-b037-5f7946d1320e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very easy to deal with the sales office with a responsive calls team. The agent that I viewed with - Kelly McDermott, was simply brilliant. Very knowledgable, very polite, did not rush me at any moment and was just so easy to converse with. Will definitely be dealing with them again.","createTime":"2024-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d2a910f-25f7-517b-9388-2a5cc36f73d8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was very friendly,and welcoming,all information was easy to understand even helped me with application form ,just hope I get the appartment xx","createTime":"2024-05-08T23:00:00.000Z","locationID":"TGL"}},{"id":"be8f539f-51a4-5570-9a3c-46081bf5a1e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend Thronely Groves if anyone looking for a letting property.","createTime":"2024-05-07T23:00:00.000Z","locationID":"SWN"}},{"id":"faeee242-a64c-52a7-84a7-3d6aa3d8ad77","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been using Thornley Groves for a several years now and find the service they provide to be of the highest standard. They are helpful, proactive, and efficient. Both James Hoyle and Michael Richardson have been exceptional and have personally gone out of their way to assist me with issues that I was not able to sort alone.","createTime":"2024-05-07T23:00:00.000Z","locationID":"STY"}},{"id":"9ba1680d-9963-5a36-b730-4e2d71093f0c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience, a team of real professionals, and really really friendly as well! Many thanks to both Kevin and Lucy for their support in helping me and my partner securing our new property. I definitely recommend them and the agency! 10/10 services, thank you again guys!","createTime":"2024-05-07T23:00:00.000Z","locationID":"SWN"}},{"id":"451bac26-6248-57d5-8ab1-3b77776594b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon has great communication and is very easy to deal with. I would highly recommend.","createTime":"2024-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0147eb88-ef93-580b-830b-36ced7434be6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Jordana was very responsive & kept the communication loop open at all times. I would advise communication from the business needs to more succinct. An accompanying summary would help particularly when documents exceeding 20+ pages are shared.","createTime":"2024-05-06T23:00:00.000Z","locationID":"STY"}},{"id":"d9f5209d-39c2-5206-8647-dc1c58ad9613","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Viewed an amazing property last week with the sales negotiator Mr Reece Chambers Carrington. Highly professional with a very positive , enthusiastic and friendly attitude. He was present few minutes earlier at the property to greet us and made us comfortable. Explained all attributes of the property and answered all our questions and concerns with full interest and details. Job well done Mr Reece. Gave us good enough time to view the whole property including garden and was very open to all sorts of questions .","createTime":"2024-05-06T23:00:00.000Z","locationID":"TGD"}},{"id":"a3d9f746-33a8-57dd-b076-6f9808472aa4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly showed us around the home we are purchasing for the second time, and made the experience really enjoyable. She was welcoming, friendly and really informative about different features around the property, and was kind enough to allow us to bring our family too! Thank you again Kelly :)","createTime":"2024-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"611b659e-acb9-5508-b05f-9f4c20ab021b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to the exceptional service provided by Thornley Groves Estate & Letting Agents - Fallowfield my experience in finding a new rental home was nothing short of fantastic. A special shoutout to “Lana Mahmmud” and “Emily Guy” from the agency, whose dedication and professionalism made the entire process smooth and efficient. They took the time to understand my needs and preferences, and went above and beyond to find me the perfect place. Their attention to detail and prompt communication made me feel valued as a client. I can confidently say that “Thornley Groves Estate & Letting Agents -Fallowfield” Exceeded my expectations, and I wouldn't hesitate to recommend them to anyone in need of top-notch letting services. Five stars well deserved!","createTime":"2024-05-02T23:00:00.000Z","locationID":"THF"}},{"id":"344702ef-39be-5d7a-b0ee-aa4ba7cbea8b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staffs are very nice, they are very patient to answer questions and reply back speedy!","createTime":"2024-05-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd9af7b8-da79-5415-b078-b187feb1f302","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a landlord I have been renting my property thru Thornley Groves for many years and Jodie Finch is extremely efficient with her replies and action to where possible. I would Highly recommended her. Margaret Tyler (now).","createTime":"2024-05-02T23:00:00.000Z","locationID":"STY"}},{"id":"47f53cbe-7d71-50b7-ae1e-33ebd2a992c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel Cooper showed us around a property in Park Drive, Monton. He was simply lovely! Very genuine, refreshingly honest but totally professional. Whilst the property was not for us, we would have absolute confidence in buying with Thornley Groves if Daniel is anything to go by. He is a credit to your organisation.","createTime":"2024-05-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"650ba5c2-ef5c-5814-a967-5b23f89c4813","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently viewed a property with Karen Filson . Karen was waiting for us outside the property upon our arrival and was warm and welcoming, she made us feel relaxed, not rushed in any way. Karen was polite and experienced and answered all questions we had.","createTime":"2024-04-30T23:00:00.000Z","locationID":"TGL"}},{"id":"4e106af2-c4e8-5251-bae4-d0cf9f03af4f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was excellent in every way, she understood our needs and listened to what we were looking for , she was polite and very professional.","createTime":"2024-04-29T23:00:00.000Z","locationID":"TGL"}},{"id":"5d2dde5b-dfca-5ab5-b0c5-94d3f5224258","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently sold our house with Thornley Groves, and they were absolutely fantastic! Jonny came to the house to do the valuation and take pictures, he explained the whole process to us and answered all of our questions. The house sold very quickly thanks to the combined efforts of the team. Kelly did most of the viewings, she was very accommodating and worked them around our availability. Throughout the sale, Clare was excellent. She was constantly on the ball, chasing things up and keeping us posted every step of the way. Every staff member we interacted with throughout was friendly, helpful and exceptionally competent. I cannot recommend them enough and would definitely use them in the future.","createTime":"2024-04-29T23:00:00.000Z","locationID":"SWN"}},{"id":"48068f30-9ad9-58ae-88d9-1ed81f233190","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"One of the best estate agents I've ever dealt with. We recently sold our house with them and they were brilliant throughout. Clare communicated with us continuously and kept us updated through the sale. She was exceptionally helpful, consistently going above and beyond.","createTime":"2024-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"315bfe92-9714-538e-8a80-b14d9842ae27","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A great experience with Jordana from Thornley Groves! From the first interaction to the final paperwork, she was professional, responsive. The agents took the time to understand my needs. Communication was clear and timely, and they made the whole rental process seamless and stress-free. Special thanks to Jordana went above and beyond to ensure everything was perfect.","createTime":"2024-04-28T23:00:00.000Z","locationID":"STY"}},{"id":"fdd26cca-df5b-570c-b442-93ae0f054d57","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We went to view a property this week advertised by Thornley Groves. On our arrival we were greeted by Karen Filson. We have been to see a few properties with different agents, some friendly and informative and some who don’t really interact at all. Karen greeted us with a friendly smile and made us feel very welcome and at ease, she engaged in conversation and answered all the questions we asked her. We enjoyed the viewing as we felt that we were not rushed through the property, Karen was lovely, patient and didn’t mind us taking our time. It’s not easy trying to find a property to call home and we appreciated Karen being there. Thank you Karen.","createTime":"2024-04-25T23:00:00.000Z","locationID":"TGL"}},{"id":"1c167c62-8f4c-5796-911f-e67c3beb75c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was very helpful during the viewing i had forgotten my glasses and she filled in the paper work for me A good asset to the company","createTime":"2024-04-24T23:00:00.000Z","locationID":"TGL"}},{"id":"9c296961-93f0-5dba-b752-c16864498a96","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom at the Prestwich branch was really good and I was extremely pleased with all aspects of the sale of my house","createTime":"2024-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f04afcff-0804-5650-b276-6adb88fde1e4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Prompt and swift service...customer care was superb. Will definitely recommend...special shout-out to Jordana for her exquisite service","createTime":"2024-04-21T23:00:00.000Z","locationID":"STY"}},{"id":"17d45b6c-c135-53dd-b630-33b1efea0c35","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Made my move in super easy and clear. Especially,Thornley’s electronic system saved a lot of time and effort. I would like to appreciate Emily and Lana for their effort, taking extra mile to provide some personal requests on my new home.","createTime":"2024-04-20T23:00:00.000Z","locationID":"THF"}},{"id":"395fe90a-c79f-5efe-bd12-5c09147dd475","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot recommend Jodie highly enough, she has been so helpful during the application process and answers any and all questions I have and has truly gone above and beyond asking the previous tenants questions about pervious providers used.","createTime":"2024-04-18T23:00:00.000Z","locationID":"SAL"}},{"id":"2d735902-d530-5f02-a1fc-6823183c695e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were fortunate to arrange a property viewing yesterday with Karen Filson, she was excellent, very welcoming, on time and very friendly, Karen answered all our queries, she's really an asset for Thornley Groves Estate Agents. Well done & good luck Karen.","createTime":"2024-04-17T23:00:00.000Z","locationID":"TGL"}},{"id":"c959951d-cc98-5585-a0ae-cd2643abcfda","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just secured a tenancy with Thornley Grove and I cannot thank them enough for their prompt replies and the quickness of service to get me moved in. Jodie was reassuring and provided first class service and I cannot thank them enough. Highly recommended.","createTime":"2024-04-15T23:00:00.000Z","locationID":"STY"}},{"id":"17813865-ef9d-5d9d-a6fc-5c170c424e79","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-04-15T23:00:00.000Z","locationID":"STY"}},{"id":"b0a78025-be3a-58e9-bca4-04fa186aa98a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I used Thornley groves to manage a property of mine. Christabel was really efficient. She replied to my emails when I needed assistant and I never had to wait too long if the rent was late. Very happy with the service","createTime":"2024-04-14T23:00:00.000Z","locationID":"SWN"}},{"id":"0fbc4c0f-3933-51ce-ae25-391b4ae05cd3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We've spoken to Hana, Annette, Sophie & Daniel. They are all really friendly staff that helped us a lot when we viewed our flat and throughout the referencing process. They always answer queries promptly and make sure any problems are resolved. Thank you, Charlotte & Joseph.","createTime":"2024-04-14T23:00:00.000Z","locationID":"TGD"}},{"id":"11bef1be-c7a5-522c-b19c-0287ff3ec868","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Leigh is always very helpful in getting any issues sorted out","createTime":"2024-04-14T23:00:00.000Z","locationID":"SWN"}},{"id":"99a68342-8bff-5bdd-a7fd-b483c8bfd1c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had to pop in to say that James Gatter from the Altrincham branch was absolutely fantastic before during and after leading the viewing at a property we like - he was very helpful and kind and had a great attitude throughout, which made the experience very pleasant; also very knowledgeable about the property (had obviously done his homework prior) and answered any questions we had about it; if only there were more property agents like him :))","createTime":"2024-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6078051a-731c-5f7a-8d45-d96fd980a485","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience with Thornley Groves. Lucy and Kevin were very helpful and professional. Kevin was kind enough to show me properties and was very informative about them. Lucy processed my application efficiently and guided me through the whole process. She was always available and was quick to address any questions or concerns that I had. I would 100% recommend them!","createTime":"2024-04-11T23:00:00.000Z","locationID":"SWN"}},{"id":"7fd5e48e-7224-5649-870f-3b2697d3a885","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-04-11T23:00:00.000Z","locationID":"TGD"}},{"id":"4d67ede2-1458-519d-ad8a-a7e3db39b607","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Nice customer service","createTime":"2024-04-10T23:00:00.000Z","locationID":"TGD"}},{"id":"009f8d6c-20f9-5182-ae61-4f1c17280636","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We dealt with Matthew’s estate agent when we were buying our house and we found them very informative and cooperative. They have always promptly responded to our queries and directed us to the right agencies like mortgage or solicitors. Thanks for all the help Yamini Limaye","createTime":"2024-04-09T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"818f9568-5fdb-540c-a3d1-7b98daa39412","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend! Rosine, Jodie, and Carolyne have been so helpful in renting for the first time. They have been so informative with the rental process and are a really good bunch!","createTime":"2024-04-09T23:00:00.000Z","locationID":"SAL"}},{"id":"fa419879-c878-519d-863d-2971dfc7ede2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Staff support was amazing.. Karen was very helpful.","createTime":"2024-04-09T23:00:00.000Z","locationID":"TGL"}},{"id":"b8534529-2c31-5e2c-aaa9-c22253426d4a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2024-04-09T23:00:00.000Z","locationID":"TGD"}},{"id":"54c8faf5-4d2d-58e2-8768-a9e8a7722b40","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Extremely helpful team of Thornley Groves. Special thanks to Lana and Ashley who show high standard customer service. Very warm and responsive. I would highly recommend them. 5 stars to Lana and Ashley.","createTime":"2024-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c26314d9-5207-5544-9556-4ad2cb1e0b44","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jordana at Thornley Groves was lovely, first of all she very kindly squeezed in a property viewing in for us to fit to our schedule. We really appreciated her help in getting our rental property sorted and finalised, chasing the landlord for us and keeping us up to date","createTime":"2024-04-08T23:00:00.000Z","locationID":"STY"}},{"id":"3bb971b9-05ed-51cc-8714-c5027facdce6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good and easy to work with, very quick and professional replies would highly recommend. I had Jordana helping me through the application process and made a very stressful situation nice and simple.","createTime":"2024-04-08T23:00:00.000Z","locationID":"STY"}},{"id":"0abd05e5-d855-504c-91e7-a8867a249c3c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We met Ms Lana and she was welcoming and patient with our delay in viewing the house and gave us more information that was useful to us in filling out the letting form.","createTime":"2024-04-08T23:00:00.000Z","locationID":"TGD"}},{"id":"9115c85f-740d-580f-a8db-e5e4ccf4bee4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Extremely helpful team of Thornley Groves. Special thanks to Lana and Ashley who show high standard customer service. Very warm and responsive. I would highly recommend them. 5 stars to Lana and Ashley.","createTime":"2024-04-08T23:00:00.000Z","locationID":"TGD"}},{"id":"38bf15f3-9404-5047-bcf8-d0aaefdf6e1f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Charlene was always very quick in getting back with any emails and helping with any problems or general questions I had. She was particularly good with sorting out my referencing for my new property. Thanks Charlene and Thornley groves for your help!","createTime":"2024-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3289c0cc-c726-5fbf-9649-3ebb13014f0a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I purchased my new home with support from Thornley Groves. Clare particularly was very supportive and extremely responsive via email. This was useful for me as I am generally unavailable to make calls during the working day. After the purchase was finalised, there were some issues that Clare quickly dealt with and acting as a wonderful mediator for me. Couldn't recommend more highly to be honest!","createTime":"2024-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e08033a9-4bde-5fb0-8d31-8ab6ea81612c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have used this company on a few occasions, Daniel Garlick has always been helpful, friendly and knows the industry very well, would recommend to friends and family","createTime":"2024-04-06T23:00:00.000Z","locationID":"TGD"}},{"id":"f6839ced-6870-593d-979e-baf2f157eb0b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently I had a visit in student hub with Ashley.He helped me finding many houses based on my requirements and I am happy now and I hope that I will find my house with thornely groves.","createTime":"2024-04-04T23:00:00.000Z","locationID":"THF"}},{"id":"ae1de1ce-a801-510f-9dfe-58590fde3156","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley always very helpful","createTime":"2024-04-04T23:00:00.000Z","locationID":"THF"}},{"id":"1fe3de9b-a42e-51b9-bcfc-bede6958d666","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"was great help when trying to secure my housing for next year, thank you! :)","createTime":"2024-04-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b02acc2a-497a-5136-b6aa-a7889fdf5741","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been renting from Thornley Groves since a couple years now and highly recommend them. From the beginning of the process of moving into my flat, Daniel Garlick from Didsbury office made it very easy to get the process of getting references/tenancy contract sorted and was readily available to help for any queries I had. He also goes above and beyond in addressing any other questions that I routinely have about the tenancy (e.g. parking permits, update on some process etc etc). Its also very easy to manage/renew contracts and sign tenancy agreements through the website. I also like the fault reporting system Thornley Groves has in place for reporting faults or issues in the property. It is also quickly and efficiently sorted within the a good time scale.","createTime":"2024-04-04T23:00:00.000Z","locationID":"TGD"}},{"id":"14b04b11-0f42-5f93-a417-b483d8298e07","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Clare Carpenter and her team at Monton Branch. Clare was extremely professional and helpful in all ways. She has exceptional communication skills, giving the buyer confidence to proceed with the sale. Clare is an asset to the service. Jackie Tyson","createTime":"2024-04-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3729758f-3056-5a87-9c9f-12a2b289cdda","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly professional's, extremely competent, always willing to help and meet tenant needs by completing repairs on time easy to communicate and I would highly recommend tenants and land lords. In addition, Thornley Groves estate agents are always listening to customers needs.","createTime":"2024-04-03T23:00:00.000Z","locationID":"TGD"}},{"id":"81fad41b-f93d-58a3-b49f-ccb902de2b1a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been with the letting agency for a year now and Daniel Garlick is a great Property Manager, any issues with my flat gets resolved instantly, he is always quick to respond and overall very nice and professional, he has made my experience with the letter agency a great one.","createTime":"2024-04-03T23:00:00.000Z","locationID":"TGD"}},{"id":"34728956-c056-5e83-a0a9-236e3aace120","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you so much Clare Carpenter for the great service I received from you and your team. We had a few hick ups on the way, Clare dealt with them professionally, she has excellent people skills which gave me great confidence. The sale of my flat has now completed so thank you once again Clare and your team. Jackie","createTime":"2024-04-02T23:00:00.000Z","locationID":"SWN"}},{"id":"9d9e1309-3788-5c80-8165-044810808d63","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Clare Carpenter and her team at Thornley Estate agents Monton Branch. Clare was extremely helpful in all ways with exceptional communication at all times. Giving the buyer confidence to proceed with the sale. I feel Clare is an asset to the service.","createTime":"2024-04-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"53aa7fef-327f-550f-ac50-9602cf9b76a1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was kind to show me around the property and was patient enough to answer all my questions. It was a nice experience to view the property in her presence !","createTime":"2024-04-01T23:00:00.000Z","locationID":"TGL"}},{"id":"07eb340e-e154-50b8-a296-8f1419ac0a46","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good service and very professional. I am a proud Thornley groves customer","createTime":"2024-03-31T23:00:00.000Z","locationID":"SWN"}},{"id":"0c2586b7-10a9-50df-a825-26e5ce59866d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2024-03-30T00:00:00.000Z","locationID":"STY"}},{"id":"a2ab8397-c8d7-5d6e-97b6-6fba93031e6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everything from start to finish was very smooth, correspondence was always prompt and any slight issues throughout the tenancy were dealt with quickly. A great experience from this agency, I would definitely use again. All staff very helpful and friendly but special thanks to Christabel and Lucy who managed my tenancy, thank you for everything!","createTime":"2024-03-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b369fda5-3ae2-5299-a3d6-6a29e2400cb5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have legally completed on our rental property today and we feel compelled to write a review to express our thanks to Colette and James who have both been amazing throughout - professional, supportive, always available, and guiding us at every point along what can be a very arduous path. We are so very grateful to you both. Thank you","createTime":"2024-03-28T00:00:00.000Z","locationID":"ALM"}},{"id":"59e51d89-9ae5-5ee8-b2d7-5c63091472de","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been a landlord for 20 years. This is the best service I have ever received, the property was let within 2 days. Many thanks to Jordana and the rest of the team at Thornley Groves at Whitworth Street Manchester.","createTime":"2024-03-28T00:00:00.000Z","locationID":"STY"}},{"id":"62fbf944-1063-5792-a508-850ed803305c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Best estate agents in Manchester specially Joel the best man","createTime":"2024-03-28T00:00:00.000Z","locationID":"STY"}},{"id":"9ddf5193-2db7-5aed-baad-f61c56de972b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-03-28T00:00:00.000Z","locationID":"TGD"}},{"id":"1189fa79-3f2d-5e6d-b9f9-7533b545477a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joel cooper is the best man showed us property and Thornley groves always comes up with the property with in you budget highly recommended","createTime":"2024-03-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7270b19-5d0a-5073-b907-d4c3a0ce2b41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy was amazing. She was so friendly and had time to chat to me and go through some bits. Absolute pleasure to deal with!","createTime":"2024-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b8dac119-f015-544a-b056-b0f9ca8e5060","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Management of renovations organised by Amanda O'Harte was excellent, giving clear overview and timely updates on the work","createTime":"2024-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0b445325-53dd-56d6-8bc8-2c08cd12e615","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy clegg is always so flexible and friendly and has made my experience extremely positive. Huge credit.","createTime":"2024-03-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3fbbc505-0fb6-5278-8657-4319980ea667","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We’ve had the pleasure of dealing with Lucy Clegg at the Monton branch of Thornley Groves Lettings. Lucy is very professional, knowledgeable, trustworthy and always approachable. She communicates effectively and keeps us informed every step of the way, ensuring that both ourselves and the tennant are happy, giving us peace of mind knowing that our property is in good hands. Andrew Mills","createTime":"2024-03-26T00:00:00.000Z","locationID":"VGN"}},{"id":"2cc83121-e4a6-5ff2-ba91-c5ffc9a30a23","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Lucy for a great inspection it was short but very professional & positive. Thanks again.","createTime":"2024-03-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cae20a04-d5bb-5624-aeb6-b990ea0ab754","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to express my gratitude to Amanda Karim Greg and team for a totally professional experience with my bathroom refurb,from quote,to the work being done and rubbish cleared,the whole process was complete within 6 weeks with very little disruption,thankyou all you are an absolute credit","createTime":"2024-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cdfa3938-563d-5bde-a74a-1f946e52382f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy and Kevin were fantastic. really helped us move with ease","createTime":"2024-03-24T00:00:00.000Z","locationID":"SWN"}},{"id":"45c2c2c3-dad6-5358-b8ef-7f9925d20da2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've been struggling with another agent to find a tenant for almost 7 month! And to my surprise, Thornley Groves managed to find me a new tenant in just 3 weeks. Thanks Thornley Groves for your dedicated team that made this happen. I like to dedicate this thank you with much appreciation to Jordana McVarnock who was so active from day one. She made sure everything went smoothly and asked all the questions to make sure she gets me the tenant i wanted. Thank you Jordana for your dedication and for working during your days off and holidays. Highly appreciated 🙏","createTime":"2024-03-22T00:00:00.000Z","locationID":"STY"}},{"id":"07108023-0610-5c01-94e3-9617f2749678","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Met with Smith yesterday for a viewing and I must say he is great, he was soo calm and detailed, no pride whatsoever also. Thank you for your time. And weldone to Thornley also, you’ve got a good guy 😁","createTime":"2024-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e30ea1f-c3a1-5b1f-b6b6-4298955d1c62","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am landlord of 3 properties and I deal with Leigh at Thornley Grove Monton & have always found her to be helpful, knowledgeable and professional in all our dealings. Can't recommend her enough.","createTime":"2024-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"84ed36af-a56d-591c-8e8d-33a76107a494","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Emma Slabbert has dealt with requests efficiently and communicated well","createTime":"2024-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"80e9d51b-ea8e-58ff-90b0-f1ddea6d6801","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had karen for a house viewing, was very kind and welcoming, very informative and spoke to us about the local area, thanks karen!","createTime":"2024-03-21T00:00:00.000Z","locationID":"STY"}},{"id":"b7eb81b6-9172-5d47-98fb-35ccce27cb98","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley was very helpful !!","createTime":"2024-03-21T00:00:00.000Z","locationID":"THF"}},{"id":"6eddb26a-c818-5392-b1eb-c016f3e01c02","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Daniel Garlick is the account manager for my apartment who moved over from McDonnell Heydock a few years ago. Daniel is great at looking after the apartment and always keeps me updated with any work needed to be done or issues to attend to in order to comply with latest legislations.","createTime":"2024-03-21T00:00:00.000Z","locationID":"TGD"}},{"id":"64fa3a5a-983c-5b94-9e1f-fca32dcef18b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joel made our application process really easy by giving us great communication, answering all questions promptly and even double checking on everything to ensure we have the perfect experience finding our future home.","createTime":"2024-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"afe93213-315a-54be-b23d-d1b069cf5b8c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager Aun Shah has been very professional and helpful.and has gone the extra mile to deliver a first class service","createTime":"2024-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d31685b-f8ea-589e-8657-c9e368466336","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Charlene Property Manager was very helpful following receipt of section 28 notice advising us that our property was being sold. She answered phone calls and emails promptly and offered alternative options albeit not suitable.","createTime":"2024-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ac57a21a-4d79-5b15-957a-b2fb0b295728","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good service from Lucy Clegg. Provided a clear and informative condition report, and responded quickly and helpfully to my request to arrange a security alarm service. Excellent.","createTime":"2024-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7dc6cbfe-7c5e-5c67-8874-a1e53e511a01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy with the service. Daniel was an absolute gent.","createTime":"2024-03-20T00:00:00.000Z","locationID":"TGD"}},{"id":"e4d64893-9e9b-5e16-a04e-7ade0ce61c81","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Emma Slabbert at the Altrincham branch for being helpful with her service today. It is always great when you can plan meetings at a suitable time for both parts.","createTime":"2024-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"12fda739-c5ba-56d1-93ad-3426cf8e15a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma Slabbert​​​​ Property Relationship Manager very helpfull, always replying to my emails. Every time I have an issue with the property, once logged in I will get a response and have the contractors booked in on my availability. Keep up the good work. Regards, Florina Todea","createTime":"2024-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b0be5925-a0cb-5179-800c-fe34fcf79c2f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joel is great, very helpful with any questions & fast turn around and always being on hand to run through the process","createTime":"2024-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5242eb06-26cc-570c-b273-fe0b48bd1bf4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very convinient in dealing. Provide clear information","createTime":"2024-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b00b9ca5-75b2-5f8b-98d4-943a51eded85","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Grove is a great agent and definitely trustworthy! The people who get involved so far in my house let recently such as Ashley, Jessica and Emily, they all do a great job--nice, kind, professional and, of course, very helpful! So far have good experience with them.","createTime":"2024-03-19T00:00:00.000Z","locationID":"THF"}},{"id":"8dc99b02-d83a-5a80-951d-5cf9789ac0d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amber, Karen and Amanda from the Prestwich office have provided a constant superb service. Always friendly and happy to help. I highly recommend them to anyone looking for a letting agent.","createTime":"2024-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"33b03dfc-4c74-52ca-85b4-5953b0b1cc67","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a good experience this this company since renting with them for the past year, Micheal (our property manager) really knows how to to help and gets things done in such a timely manner - many thanks for this!","createTime":"2024-03-19T00:00:00.000Z","locationID":"STY"}},{"id":"f318b981-06f0-5e40-8938-80ea37a0c715","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property Manager, Aun Shah,has been doing an excellent job arranging various contractors to carry out works at my property recently and kept me informed of the progress. Greatly appreciated!","createTime":"2024-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b420e58c-63ff-5440-9afc-0234b3e4e1bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jordana McVarnock has been super friendly and helpful throughout the process of viewing a flat and organising the renting process!","createTime":"2024-03-19T00:00:00.000Z","locationID":"STY"}},{"id":"27f0f0d4-2ce6-5e61-9586-08b6cca82391","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen Filson, letting consultant of Thornley Groves in Prestwich, showed me yesterday a property in Prestwich and she was very nice and quite helpful with all the questions I had, providing a nice service and showing me every single aspect of the property, including the garage. Although the property did not fit my needs, I would keep in touch with this estate agency and Karen to search other properties. I highly recommend her.","createTime":"2024-03-19T00:00:00.000Z","locationID":"TGL"}},{"id":"18f8d741-374d-535e-a528-3fdd38e8a9be","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kevin was friendly and knowledgeable when showing us around the property. We had a smooth handover to Lucy who provided an excellent service, and continued to do so now we have moved in. She replies to our queries quickly and is super helpful and professional. Would definitely recommend Thornley Groves.","createTime":"2024-03-19T00:00:00.000Z","locationID":"SWN"}},{"id":"b6869a83-5c74-5d07-81d0-f4483bd374e1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh our manager has helped through difficult times and with her diligence and patience we has found a working solution","createTime":"2024-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba191e76-f0a9-5349-9ea6-b24d0394e4ef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy with service received from both Daniel & Kirsty (lettings and sales), excellent communication and quick to rectify any issues that our tenants have had. highly recommend","createTime":"2024-03-18T00:00:00.000Z","locationID":"TGD"}},{"id":"2522f950-4b09-5c82-aa93-17161e6f5e6c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are electrical contractors and we deal with christabel on a daily bases we find her very helpful and efficient.Which in turn helps us get the work done it’s a pleasure dealing with christabel","createTime":"2024-03-18T00:00:00.000Z","locationID":"SWN"}},{"id":"ec22465d-5fa5-5cf2-b1ac-aeb344b9b250","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma Slabbert in the Altrincham office has started managing my properties. She’s been an excellent support - answering my questions promptly, ensuring I receive rental payments promptly and all at a reasonable cost. I can trust that the property is in good hands.","createTime":"2024-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e43479f4-c25a-5166-bc1f-fbe653e1fdb9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ms Lucy Johnson and Mr Kevin was very helpful throughout my renting process. Ms Lucy was very dedicated and she cleared all my doubts and helped me a lot to rent my dream house in Uk.I will strongly recommend Thornley groves ..","createTime":"2024-03-17T00:00:00.000Z","locationID":"SWN"}},{"id":"2b0aeff8-ab9b-5905-832c-86c945067188","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great customer service from Lucy and Kevin. Very patient, nice, gentle and professional. Thanks for helping us get our new home","createTime":"2024-03-16T00:00:00.000Z","locationID":"SWN"}},{"id":"d4a68cf2-2b7c-53be-aea5-469458202935","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Our experience with Thornley Groves was strongly positive. The buildings offered were well built, in great locations and strong value for money. Kevin and Lucy were helpful and professional in all aspects. Our questions were answered quickly and each step was clear to us. We highly recommend Thornley Groves, Kevin, Lucy and the rest of the team. Their \"fishbowl\" office in Eccles is a great sight to behold and filled with positive aura. Visit them and get an inspiration to rent or buy a property!","createTime":"2024-03-16T00:00:00.000Z","locationID":"SWN"}},{"id":"18d69bf5-269d-57ee-ad82-f33fa256ea24","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Christabel Hill really helped us in getting our rented house refurbished. She was professional at all times and always honest and helpful with the concerns we had. A credit to Thornley Groves.","createTime":"2024-03-15T00:00:00.000Z","locationID":"SWN"}},{"id":"bb07dd82-cacc-5083-9ac8-edc2a2e4bb68","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley groves have been excellent especially Imogen Windsor in the Altrincham office, quick responses, great communication and really helpful!","createTime":"2024-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5fd0714e-5da8-5289-a9b5-a85b2388ae3e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a wonderful experience with Thornley Groves over the last 4 years that I’ve been renting in one of their properties. They have been very quick and efficient in addressing my concerns. Special thanks to Christabel Hill, my property manager. She made the entire process of ending my tenancy as smooth as possible. Provided me with quick and clear instructions. You are a true asset to your company. Top notch customer service I must say. Highly recommended!","createTime":"2024-03-15T00:00:00.000Z","locationID":"STY"}},{"id":"6b0b6deb-60cf-551a-b7fe-f6692c5dbcc8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jordana McVarnock was friendly, helpfull and efficient","createTime":"2024-03-15T00:00:00.000Z","locationID":"STY"}},{"id":"5d317f68-cf91-5b3a-bd84-b51459bf94f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Grove have been a pleasure to work with whilst searching for a rental property. We met with Karen who was professional, friendly and informative. Karen made the viewing process feel comfortable and was on hand for any queries we had. My 8 year old attended the viewing with me and Karen was so kind towards her, it really made the viewing experience a very pleasant one. I would definitely recommend TG for anyone looking to move in the future.","createTime":"2024-03-15T00:00:00.000Z","locationID":"TGL"}},{"id":"8033040a-3a84-55c8-afa3-c66afe236ba3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Following on from a viewing yesterday, I just want to say Thornley Groves and Karen who hosted the property were excellent. Very organised, great communication and punctual.","createTime":"2024-03-15T00:00:00.000Z","locationID":"TGL"}},{"id":"4c4f53d0-b895-521b-be18-e097ef5d8f38","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Christabel is always extremely helpful and responds quickly and efficiently to our requests. A pleasure to always engage with.","createTime":"2024-03-15T00:00:00.000Z","locationID":"SWN"}},{"id":"d9d7b057-cc08-50e8-994e-235ecc95c600","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My 5-star review is based on: 1. Effective communication from Christabel 2. Quick responses to fault fixing & resolution 3. Always available to respond to queries. My letting journey with Thornley Groves has been a wonderful experience most especially from Christabel. Kudos to the team members too.","createTime":"2024-03-15T00:00:00.000Z","locationID":"SWN"}},{"id":"cc6915e7-e529-5192-87a5-50a29fc22527","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been working with Aimee Hobson and Keeley Child for 6 months now, what a big asset to the team! A breath of fresh air to deal with such a proactive team who are very responsive. They are professional to work with whilst remaining personable. It is an honour to work alongside you both and the wider team and I'm excited to see where the future leads.","createTime":"2024-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a6f3bdce-2d13-555e-ab4b-5ddb83083f79","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Christabel Hill​​​​ was very helpful.","createTime":"2024-03-15T00:00:00.000Z","locationID":"SWN"}},{"id":"f2ae881a-e89b-5bfd-b849-75a40871a2a2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have received amazing and very quick service from Laone Mosudisa, at Swinton office !","createTime":"2024-03-15T00:00:00.000Z","locationID":"SWN"}},{"id":"e00cfcc0-75f5-569b-aaa2-a0a235045294","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with Leigh Johnson who manages my properties. She always listens to my requests and follows up with contractors. I would certainly recommend her to another landlord.","createTime":"2024-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"aa6ee264-1cff-5b56-b65b-74dc97eeedb2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jordana and her team are very professional and very helpful.","createTime":"2024-03-14T00:00:00.000Z","locationID":"STY"}},{"id":"c80366d0-bbb6-5ca8-8829-a06055e9231a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Have used TG for a number of years now and very happy with Daniel G. taking care of my property. Daniel is always there at the end of an email or phonecon and he always has my back which is a rarity in this day and age. Thank you.","createTime":"2024-03-14T00:00:00.000Z","locationID":"TGD"}},{"id":"efb881bf-9aa9-5d8f-8df8-984e926ac548","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been in my property for 5 years and had some issues as most private rental properties have. They have always been seen too but since Christabel has taken over as my property manager things have been amazing. She is super friendly and nothing is too much. In the last 12 months with a lot of the bad weather there have been a few issues arise that needed looking at and she has gone above and beyond to make sure they are fixed and everything is safe for me and my family. Out of all the staff I have interacted with she is by far the best and a true assent to Thronley groves.","createTime":"2024-03-14T00:00:00.000Z","locationID":"SWN"}},{"id":"bc58442e-bef0-54a5-87fb-5ea91e7bfa74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh johnson at tg is always a pleasure to work with. FAST to contact really reliable and a big help","createTime":"2024-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6c11bdc7-ee9c-5af9-ac17-61f2b07cda69","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can honestly say that Leigh Johnson at TG in Monton has been a star ..She has been in touch regularly and answers my emails promptly with answers to my questions. Leigh is very professional and has definitely gone the extra mile managing my property ..cannot thank her enough.","createTime":"2024-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6c360d9-598a-519c-9b79-76feee02758d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with Clare. We experienced some issues during buying process and Clare and her team communicated everything well and helped us to achieve smooth transaction of purchase our BTL property. Many thanks🙏🏻","createTime":"2024-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0606f7b9-268e-5bbc-8f07-f6f73861a4ed","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Christabel Hill @ Thornley Groves is brilliant to deal with. She has had to navigate some extensive work and complex issues and she has done it with professionalism, keeping everyone happy and updated. I highly recommend her to any landlord trying to get the best service they can.","createTime":"2024-03-14T00:00:00.000Z","locationID":"SWN"}},{"id":"469bdf03-935f-5b94-924a-0e4164129092","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma is our managing agent for our flat in Brooklands House, Sale Manchester. Emma is most helpful and promptly responds to all our requests making our relationship with Thornely Groves. Hope she will do her best with your agency.","createTime":"2024-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bec6e878-cf69-50b1-b709-588ee46e7bb2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been dealing with Imogen Winsdor for roughly 6 months now, I've found it extremely difficult from past experiences with other estate agents to get any remedial issues resolved, Imogen since becoming our main contact has almost instantly fixed our issues, she's is easily contactable and approachable. I've been renting properties for 10 years now and she's by far the best agent I've ever dealt with. Not one for writing reviews but credit when credits due. Thanks for everything.","createTime":"2024-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0c0dd2a4-3826-5807-9f19-856056bca2ba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would like to thank Imogen for all her help. You're great at what you do!","createTime":"2024-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c61ea464-f346-51d5-b6dc-2c5f81eafae6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I went to the agency because I'm looking for an apartment to rent and I met the sales manager Tom and the lettings consultant Karen... two extremely kind and professional people.","createTime":"2024-03-13T00:00:00.000Z","locationID":"TGL"}},{"id":"68f6156a-0d27-5f77-a296-95b9d9f2e7f5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We would recommend Thornley Groves to everybody! Their service and responsiveness was 10/10. Clare was outstanding throughout our whole process, so efficient and helpful. Johnny was also a brilliant help through our viewing process, very reliable, flexible and sound. We are so glad we decided to go with Thornley Groves.","createTime":"2024-03-12T00:00:00.000Z","locationID":"SWN"}},{"id":"19c185cf-e9f1-5696-b8c8-b54ba7cf8119","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I used Thornley Groves Estate Agent for the viewing of Consiborough Place, Blackford Ave and Scholes Lane and it was by far the best experience of viewing and rental of a property I have had. From start to finish, it took just 5 working days and Karen Filson (Prestwich) was exceptional and professional which really helped the whole process along.","createTime":"2024-03-12T00:00:00.000Z","locationID":"TGL"}},{"id":"d2fd3d94-b03c-51f4-aad9-b96275a5c53d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My viewing today was a pleasurable experience thanks to the professional and helpful guidance of Karen Filson.","createTime":"2024-03-12T00:00:00.000Z","locationID":"TGL"}},{"id":"dec3529d-7893-558d-b243-2dff6ff16e84","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"TG have been managing the property where I live for a number of years, following their take over of the firm who used to look after it. No matter how large or small, the success of any business is most dependent upon the talent and quality of the people who work for it. Someone who stands out at TG is Daniel Garlick, who has been the main point of contact for me, and who is always unfailingly helpful and able to sort out any issues which have arisen. TG are a firm I would recommend, particularly if Daniel is available to look after your property requirements.","createTime":"2024-03-12T00:00:00.000Z","locationID":"TGD"}},{"id":"4884b370-b869-5b46-83fd-ca75e11418c6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-03-12T00:00:00.000Z","locationID":"TGD"}},{"id":"40b76d3c-e210-5cdf-a30a-f624ceb862db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service we received from both Clare and Johnny throughout our sale was second to none. Clare was super efficient, helpful and offered great advice throughout the whole process. Johnny was very kind and considerate throughout our viewing process too. We would 100 percent recommend Thornley Groves. The customer service we received was 10/10.","createTime":"2024-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fcb060fe-c6be-5392-bcbe-e43c8cc53658","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had used Thornley Groves for our property in Hale for a number of years and initially we had some reservations, particularly as we are based overseas. After Akash (Aponsu) became our primary contact everything has been so much smoother and we feel completely reassured that our property is in good hands. Akash is transparent, responsive, professional and genuinely a pleasure to deal with.","createTime":"2024-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"158020f4-9fb5-5ec8-8001-caceb13657b8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma Slabbert is our managing agent for our apt. in Sale Manchester. Emma is most helpful and promptly responds to all our requests making our relationship with Thornely Groves the best it’s ever been in 20 years. We hope she remains our agent for the future .","createTime":"2024-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"67a30fc1-7436-578d-85f9-f03b08f37e81","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot recommend Thornley Groves highly enough. I faced the possibility of moving home with much trepidation but the team has allayed my fears throughout the whole process of my house sale. They are a professional, efficient, caring, helpful and genuine team, whom I have complete confidence in. James Gatter carried out most of my viewings and I cannot praise him enough. I would also like to commend Colette Raftery and the Altrincham Branch Manager, Chris Haggett, who, together with James, have kept me informed as to progress at all times and whose expertise and knowledge of the housing market has been exemplary.","createTime":"2024-03-11T00:00:00.000Z","locationID":"ALM"}},{"id":"6ad6505d-6f07-5833-abc5-b15284eb4853","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a tenant the service and response has been excellent from Daniel for any issues.","createTime":"2024-03-11T00:00:00.000Z","locationID":"TGD"}},{"id":"e56f96f1-2408-594e-93eb-ae38e72c2dfe","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I had lot of issues with the property at different time in 2 years time. Atlast as the property was having construction related issues Amanda helped me to get an early release from contract without me losing a pound and she helped me get a compensation as well. Her process speed was slow as there was dependency issues but the results were positive for me. Appreciate her support. Thanks to Mathew and Charlene as well.","createTime":"2024-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc39221f-a660-51dd-a600-caac909da88f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Groves to manage my properties for 7 years. Service has always been first-rate. Akash Aponsu has been my Property Relationship Manager for a number of years, and more recently Imogen Windsor. We have recently had a difficult handover from a long-term tenant. The tenant had been excellent but has had to move out because of a very serious medical problem and Imogen has been tremendous in resolving his move out. (Communication with him had been very difficult because of his condition) At all stages Imogen has assisted the tenant and his relatives, and has kept me updated. Very pleased with how matters have been concluded.","createTime":"2024-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"97f58e20-6f49-5c3d-aa67-45989d654105","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Sophie, Zak, Annette and all the staff at Thornley Groves for helping us finally find our dream flat!","createTime":"2024-03-10T00:00:00.000Z","locationID":"TGD"}},{"id":"ea6dfe8d-cd79-5411-b50f-0fbc080f9706","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quality service and very professional job.","createTime":"2024-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2fa3be40-7ac6-5e36-bf9a-2767f4786d6c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Groves to manage my rental properties for over 10 years. I have found them to act in a timely, professional manner at all times. Recently, my main contact has been with Emma Slabbert who has excelled in providing excellent property management and communications throughout.","createTime":"2024-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"60138991-dc43-5481-905a-25f8a894d528","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-03-08T00:00:00.000Z","locationID":"TGD"}},{"id":"4936aa15-9a79-5ea8-8227-afbf0477cb38","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-03-08T00:00:00.000Z","locationID":"TGD"}},{"id":"19559317-7847-5182-9eff-fa687ade7699","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been a client of TG for about 20 years and have always received a satisfactory service from what is a very large company. However, there has been a recent breakage of the glass in my patio door which seemed to present a problem to my property manager. He was replaced by James Hoyle, who took control of the situation from the outset and together with Gabrielle Roberts, worked tirelessly to ensure the problem was resolved in time for the new tenant to move in. James kept me informed every step of the way and is a credit to both himself and TG. Gabrielle likewise, liaised closely with the new tenant up to and including him moving into the property. This success story was a perfect example of excellent teamwork between James and Gabrielle. Keep up the good work guys and thankyou! Peter Taylor","createTime":"2024-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6d92bfc-cd46-545d-8e1b-e9ef767a6bc8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves took over from Denton Clark and I've had a very pleasant and very active lady called Emma Slabbert looking after me since then she's really good she gets back to me ASAP and resolves problems very quickly she's very professional and very well mannered she seems very organised and helpful and is a real credit to Thornley Groves","createTime":"2024-03-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d584bf4d-ea4e-58c5-b2b0-7f9d572edc5d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My overall experience with Thornley Groves is positive. The property is managed by Akash Aponsu​​​​, who was very helpful in solving the maintenance issues I was experiencing. His service was very professional.","createTime":"2024-03-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d537fc5a-b804-5bf3-b2b1-a09c0826c974","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott, thanks for showing the property in Salford! Appreciate the welcoming manner, taking time to know our requirmwnts and informed answers","createTime":"2024-03-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"300297ca-ee70-5a53-9277-c7988f98182a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a broken washing machine I rang Daniel Garlick, he dealt with the situation very professionally and sorted everything out for me.","createTime":"2024-03-07T00:00:00.000Z","locationID":"TGD"}},{"id":"a64c97e9-feb3-5a6f-8141-63cca643725a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Groves services for renting out an apartment for the last 6 years and have been really pleased with the service provided by this company especially when dealing with a problem tenant. Emma Slabert deserves special mention in this regard as she made sure I was fully compensated by the Reposit scheme and managed the situation well. Many thanks Emma","createTime":"2024-03-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6fc2153-332f-544e-a441-e5af192b2e66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have a very good continuity of contact with Emma and always receive a prompt response to any issues arising in regard to the management of my property.","createTime":"2024-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ea94662f-b42c-5828-bc61-5cfa003a01bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly Mcdermott was really helpful and answered all my questions, was really polite to the current tenants as well and offered to help me further with my search for a home","createTime":"2024-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3934fed-41fe-592f-a0da-9e9557c23093","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely lovely to view the property with Karen, very welcoming and helpful and a great chat!","createTime":"2024-03-06T00:00:00.000Z","locationID":"TGL"}},{"id":"853f2a08-3eb0-57ad-ac85-9aeeb0574bf9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma Slabbert is a wonderful property manager - she always replies quickly & deals with issues promptly :)","createTime":"2024-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9395169-bf11-5942-bd4d-e3b16f62490d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Akeem is a very professional agent, I am happy to give him 5* however it is generally so difficult to deal with agents in Thornley Groves as they rarely replying to queries and assume landlord has decided something so they can close the case asap. It is a nightmare to get anything sorted and it literally takes months to discuss or arrange any issues. Not recommending this agency at all from that perspective. I have repeat myself 1000x which is rather frustrating because sometimes 2 agents deals with the same issue and it takes ages to get any reasonable results. An absolute joke. We are paying so much money for the property we are renting and it is totally not acceptable how they run their business.","createTime":"2024-03-05T00:00:00.000Z","locationID":"STY"}},{"id":"74fe78c4-eeae-5997-b9bb-8d33ddf9a22c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would definitely recommend Lucy Clegg for her efficiency and professionalism Thank you again Lucy x","createTime":"2024-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d34b6ef5-c85e-5f32-82df-8407504efc7e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2024-03-04T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"e717fbe0-0d8e-524a-967f-a97d525ef41a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves has always been very good. They manage my rental properties and I have found them professional, efficient and friendly. Akash Aponsu always responds quickly and comprehensively to any queries that regard to my property.","createTime":"2024-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b936ec4b-afe4-5954-b56b-0ac6b150a26b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Efficient 10/10 customer service provided by Karen when I viewed a property in Rochdale today. She was very helpful with the application process and also with options future tenants have when applying to rent out the property. A very helpful lady who is an asset to Thornley Groves","createTime":"2024-03-04T00:00:00.000Z","locationID":"TGL"}},{"id":"7672ab06-8897-5366-b630-50426d81af02","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Property is the matter of trust and entrusting my properties with TG has liberated me from constant concern about a myriad of problems and niggles that make BTL not such a trouble-free experience as many might think.","createTime":"2024-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c0c87dfc-738c-5b5b-9867-648a8313325d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good service by James Gatter to find the right rental house in the Altrincham area. Akash Aponsu is managing the property and all service/maintenance issues. Luckily, we haven't experienced many but I must say that his service is very professional and efficient.","createTime":"2024-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"11b9d32c-e9c3-57fb-9a69-e83bfab993c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I highly recommend Thornley Groves if you are going to find a house for you. I am very grateful to meet the team at Prestwich branch and they are all very helpful and showed their expertise no matter in the process of viewing and purchasing of my property. Thank you very much with my great appreciation.","createTime":"2024-03-02T00:00:00.000Z","locationID":"TGL"}},{"id":"19c31a8a-7f90-53fb-87e6-c73f117a53b0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank Karen Filson and her team for the help and attention she gives me. She guided me through the viewing times with professionalism and dedication which helps me to decide on my move. Lovely lady. Thanks Karen you make my day to find what I have been looking for.","createTime":"2024-03-02T00:00:00.000Z","locationID":"TGL"}},{"id":"5687eb82-35a1-57c2-b586-928272fc09c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional, punctual and most of all carry out comprehensive flat inspections without needing to chase. ***** Leigh Johnson","createTime":"2024-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b26d6958-62e1-52dd-a50e-6c1ee80cd86e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My property has been with Thornley Groves for several years. As an oversea landlord, there were some ups and downs with this agent. For some reason, my property was managed with someone not local, therefore the property report was not done properly, and maintenance issues seemed to be endless. However, when I demand the the property to be under Altrincham local team, the property manager Akash Aponsu was appointed. Since then, the communication starts to make sense and everything is handled in a prompt and professional manner. I would recommend the Altricham office to your needs.","createTime":"2024-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"712a80fd-e223-516f-8cd3-beb2589bd686","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really happy with the service I recieved from Thornley Groves (Sale Branch). Carolyne has been professional and very helpful throuhout with the purchase of our property and we can't thank her enough.","createTime":"2024-03-01T00:00:00.000Z","locationID":"SAL"}},{"id":"1be916d5-7313-5c77-aa7b-d6950105843d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves has brillaint customer service! Ash has helped up secure our first student house and has been so helpful answering all of our questions. He was lovely at the viewing and made us all feel very comfortable. His communication was brilliant and so quick! Highly recommend!!","createTime":"2024-03-01T00:00:00.000Z","locationID":"THF"}},{"id":"2e31d0ef-dba7-5f87-bb46-afbe4f6b27e0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley was very helpful and thorough!","createTime":"2024-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"066ad66a-97c5-5234-a983-a288a3d1f265","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley helped me and my housemate find some great houses, was very friendly :)","createTime":"2024-03-01T00:00:00.000Z","locationID":"THF"}},{"id":"4c2ffd62-bc4b-5c15-85fc-4c18ed6513bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I arranged a viewing on a property . I was met at the property and shown around by Kelly who was able to answer all my questions and knew the area well, she had a very professional and positive attitude, thanks Kelly. Martin","createTime":"2024-03-01T00:00:00.000Z","locationID":"SWN"}},{"id":"cdb5b62a-1288-5706-aeec-00024825a76b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a contractor for thornley groves Imogen Windsor really makes our jobs easier with providing all then info we need & helping us quickly & efficiently when we need info on the jobs Great professional 🙌","createTime":"2024-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a641d207-7aa4-5182-83e6-7768ab1bcb81","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves provided a fantastic service, attentive and prompt responses. A special thanks to Kevin and Lucy, a great team!","createTime":"2024-03-01T00:00:00.000Z","locationID":"SWN"}},{"id":"0f331395-185c-5fc0-b319-2f22c39e7444","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I arranged a viewing on a property . I was met at the property and shown around by Kelly who was able to answer all my questions and knew the area well, she had a very professional and positive attitude, thanks Kelly. Martin","createTime":"2024-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b6181378-7a64-5d16-b8ea-eba3202bd75b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My recent experiences as a landlord with Thornley Groves have been great! The communication is clear and very quick and Akash Aponsu has been really efficient at sorting out any issues that arise with my house.","createTime":"2024-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"997eff00-0003-5cfc-8f76-3b85a0d4abeb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a property viewing with Kelly who was amazing. She was so warm and friendly which meant I was able to ask all the questions I had been nervous to ask as a first time buyer house viewing is daunting but she made it a lovely experience. She was knowledgeable about the property and area and able to give lots of information which was invaluable.","createTime":"2024-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f943c682-551c-5731-8b10-038cba52978c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Akash Aponsu, he do very well, he is polite, reliable and very helpful, he helps to sort out a lots on any housing issues and reply msg promptly. He is a responsible person.","createTime":"2024-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dbbc8ea9-b853-5fae-ab40-9d653295bba1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly is a very nice lady,friendly but profassional.Answered all my questions about the property very well.Good listener and very good at her job.","createTime":"2024-02-29T00:00:00.000Z","locationID":"SWN"}},{"id":"c4eb8857-4742-5d09-8a2e-e4a94876cebc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The Property Relationship Manager Akash Aponsu effectively follows up on issues with great attention to detail and promptness.","createTime":"2024-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8c66a93-8f88-54dd-afd2-fe76866f9dfb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amanda has been really helpful in getting a long list of issues sorted in our flat. She was friendly, understanding and efficient in arranging work to be done and furniture replaced. Thanks to her help it feels like a comfortable and homely place to live and we feel like we can always contact her should we need to.","createTime":"2024-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"02260f1f-546c-5c91-bc4e-f67a01258c63","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has consistently delivered excellent customer service, and I would like to commend my current Property Manager, Akash Aponsu, for his exceptional assistance. Whenever there is an issue in the apartment, Akash consistently offers prompt and effective solutions. His responsiveness and willingness to help have truly made a positive difference in my experience as a tenant. I appreciate his dedication and professionalism, which reflect positively on Thornley Groves as a whole.","createTime":"2024-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e42ea1c9-dd20-5406-a85b-97436ccfd6ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've used Thornley Groves as a lettings agent for a long time. Recently with Imogen Windsor engaged in a substantial refurbishment with a new kitchen, carpets, structural improvements and hunting a longstanding problem. Its not quite complete yet but it's looking good and the experience has been very positive. Great communication, responsive to issues as they came up, and achieved a good price for the scale of the work.","createTime":"2024-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9321d06d-9eb5-5f8f-8d33-a0ab173981a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have provided good service in managing my apartment for over 15 years. My current Property Manager Akash is very helpful.","createTime":"2024-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f60599dc-0713-5b4a-a799-99a281ea3457","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent showing of the house. They were there on time, allowed us room to view the property and encouraged us to ask questions","createTime":"2024-02-28T00:00:00.000Z","locationID":"TGL"}},{"id":"96182363-4753-58f4-bf5e-e7aa6f522619","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Alot of help and support from karen Filson.","createTime":"2024-02-28T00:00:00.000Z","locationID":"TGL"}},{"id":"ad5f309b-b874-58db-b13f-38a959ca5715","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since Akash Aponsu joined the team as property relations consultant I have become increasingly impressed. He is reliable, interested and a pleasure to deal with. Please don’t let him go!","createTime":"2024-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"292c8b0d-9461-53c8-a5c0-1edfcdc1834e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend","createTime":"2024-02-27T00:00:00.000Z","locationID":"THF"}},{"id":"5d328b79-f349-5e02-9f63-34a48b15b2df","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie Finch is fantastic to deal wi professional and efficient to deal with. I would highly recommend Thornley groves estate agents.","createTime":"2024-02-27T00:00:00.000Z","locationID":"STY"}},{"id":"8c36955a-3f8d-5201-ac08-3c83f9283798","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My relations with Thornley Groves didn't start with the right foot as they tooked over from Homes4U and there were lots of outstanding maintenance issues that Amanda had to quickly sort out as we as a tenants been waiting for years. She went above and beyond and sort out and now after almost 10 years of living in that house i feel comfortable and looked after. Thanks Amanda. Xx","createTime":"2024-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c62a79bb-21b8-5d1e-8b03-9d4db670faa1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing experience. I have worked with many agents to manage my property portfolio but Brogan at thornley groves is a standout. Always prompt responses and a client focussed approach","createTime":"2024-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"80c6caee-6ad6-583d-a7f8-71d00f94b4a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy, Kevin and Leigh have been brilliant at organising the re let of our property - really proactive and this meant it was only empty for 1 week between tenants. Thank you Ll","createTime":"2024-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"33be743d-2cfc-52a1-a115-dd809d1ebfef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brogan and Rosie in Property Management have been super helpful in all our dealings - they could not have done a better job. Thanks so much and I would highly recommend.","createTime":"2024-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f20893ec-656d-5ffb-9c73-3a1b6ac916ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amanda is fantastic to deal with,I find her very professional and efficient to deal with. She's fantastic at her job","createTime":"2024-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4ca3f34-d5f9-5be7-922f-c0f58ba11d12","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly, Was very helpful and answered nearly all my questions. She was able to contact the vendor quickly to get answers to anything she couldn’t answer directly. Very friendly and helpful. Really good viewing of the property.","createTime":"2024-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6dd766ce-096c-5bb4-aa93-2b00968fc2fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We would just like to say Amanda O'Harte, Property Relationship Manager has been outstanding with all of our properties, Always contactable and rectifies any issue which may arise. Extremally friendly to work with and a great asset to your team. Bobby and Sue Durkin","createTime":"2024-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8fc58c44-6e54-5902-bd7f-e19a0b445794","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing to actually get some great service for once. Most Manchester agents I've dealt with are amateurish but Thornley Groves and Brogan especially are always swift to respond and extremely helpful. Thank you so much! Highly recommend!","createTime":"2024-02-23T00:00:00.000Z","locationID":"STY"}},{"id":"c630a551-27ed-5fcf-b5d5-43c584764f5a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I have rented two properties with Thornley Groves in recent years and cannot fault the excellent service provided by the staff who have been excellent, always responding quickly and effectively to any issues I have encountered. Their friendly and genuine attitude have made the experience stress free even if some of the issues are complex and not completely under their control they have always been transparent.","createTime":"2024-02-23T00:00:00.000Z","locationID":"VGN"}},{"id":"5fde9c72-a3c6-5cdb-b6bb-333b3e991869","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As landlords we had a number of issues with Thornley Groves and our previous property manager. However, since Amanda O'Harte has taken over responsibility the service we have received from Thornley Groves has improved significantly. Amanda is a very personable and capable property manager who responds promptly to all our communications.She provides very good liaison between us and the tenants and has been extremely helpful in resolving a number of problems.","createTime":"2024-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0cad9bb2-ede5-5f39-8948-5a5797c82ca0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rabia has been extremely helpful and efficient during our rental process. Has went above and beyond to get us a property within a short timeframe.","createTime":"2024-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e1692d9-1d4c-57f6-86e4-5b998366e027","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Overall we are happy with the with Thornley Groves. Our property manager Amanda helps the best she can when needed and is very pleasent to deal with.","createTime":"2024-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c964801-f7ec-5f1e-b24b-228e22fd3869","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was very friendly during our visit and explained all the aspects of the property.","createTime":"2024-02-20T00:00:00.000Z","locationID":"TGL"}},{"id":"adced3ec-83df-5bfd-9fc0-45418032b3d2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am lucky to have Brogan as the Property Manager for my apartment in the Deansgate South Tower. My tenants have previously been quite poor at communicating, and there have been other issues too. Despite the challenges, Brogan has recently arranged the apartment to be let for another 12 months, which I am very happy with. Her communication has been timely, clear and polite, exactly what I need from a Property Manager as a landlord, and I am sure the tenants appreciate the service too. Thank you Brogan","createTime":"2024-02-20T00:00:00.000Z","locationID":"VGN"}},{"id":"a3ab1566-b6c1-56e8-93df-dbda9cbc11af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rabia help me complete my search for a city centre flat. The referencing process was all moved on quickly.","createTime":"2024-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b51c2d3-025b-5805-b913-90d18340f319","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to say a big thank you to Joel at Thornley groves estate agent for making my flat searching process quite seamless, Thank you for the time and dedication put in to helping me find the perfect property.","createTime":"2024-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"71242e19-5db4-5f35-8313-38e0a9be6aee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dealt with Tom at Thornley Groves. He was professional and courteous (and patient!) throughout the house buying process. Would definitely recommend both Thornley Groves and Tom if considering moving house.","createTime":"2024-02-19T00:00:00.000Z","locationID":"TGL"}},{"id":"8cb210cf-f3eb-5658-93d9-a4f2ef3ee8b7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently viewed a property and found whole experience very professional. Karen was very helpful and knowledgeable which made for a very pleasant experience","createTime":"2024-02-19T00:00:00.000Z","locationID":"TGL"}},{"id":"619543fb-f411-5802-a540-3f2e5348fb64","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was the best reception ever...","createTime":"2024-02-19T00:00:00.000Z","locationID":"TGL"}},{"id":"a15ce60c-acb8-5842-94b3-395bdc2cab8c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently had the pleasure of working with Joel from Thornley Grove city center agents, and I couldn't be happier with the experience. Joel's expertise and dedication made the entire process of buying a property seamless. His helpfulness and quick responses were truly remarkable, ensuring that every step was smooth and stress-free. I highly recommend Joel and Thornley Grove to anyone in need of a reliable and efficient estate agent. Five stars all the way!","createTime":"2024-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e9e71f7a-8297-5af7-b9f9-289959db9c3b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend Thornley Groves to anyone looking to buy or rent a property. In my experience of viewing houses, this was the only agents that really allow you to look around the property without following you or interfering in your viewing, giving you a personalised experience which really helps in your decision making process. Karen was very helpful and happy to answer all questions.","createTime":"2024-02-17T00:00:00.000Z","locationID":"TGL"}},{"id":"0281fb40-9578-5c54-9b40-f66bbaa6874d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a viewing at Langworthy Road. I received a warm reception from Karen, she is so helpful and always willing to give every vital information accordingly. Thanks Karen","createTime":"2024-02-17T00:00:00.000Z","locationID":"TGL"}},{"id":"b534268d-824c-5bf1-b66c-de9f12d4afdb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"thanks to Akash and the letting team. Akash as my property manager, he did very good job; he is making our experience stress-free. He anwsers all our questions about the property renting on time and is very pleasant to work with. We would definitely recommend Thornley Groves.","createTime":"2024-02-16T00:00:00.000Z","locationID":"ALM"}},{"id":"6aefbe53-cca3-5b78-b9bf-605cf4f31516","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Booked a viewing and the agent made the process manageable. Met Karen at the property and she gave a thorough introduction and plenty of information on the property. Was very happy with the service, Karen assisted with information on how to correctly fill in the application forms and she was of great help. xx","createTime":"2024-02-16T00:00:00.000Z","locationID":"TGL"}},{"id":"647eb93b-a087-5771-9bea-10e64364a030","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom Lee in the Prestwich Office has been extremely helpful and gave a very professional & essential service from start to finish. The house sale without Tom's help and the team there simply would not have happened. 5 star service.","createTime":"2024-02-16T00:00:00.000Z","locationID":"TGL"}},{"id":"afb040d1-87ba-517d-a4cd-bbca91e83f0a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I own properties in Florida. Mark and Tom were great. Professional, experienced, diligent and friendly. We got above ask.","createTime":"2024-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ceb726e-4661-542a-ba09-d9b722c694d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly and helpful","createTime":"2024-02-16T00:00:00.000Z","locationID":"VGN"}},{"id":"33fc6c46-484b-5920-bfc2-6eccd1f0ba40","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2024-02-16T00:00:00.000Z","locationID":"VGN"}},{"id":"ae20554d-427f-5a1a-aa74-8eaa50395b84","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We chose Thornley Groves Monton after speaking to three Estate agents . Even though they wasn’t the cheapest option , we are so glad we chose them for the following reasons . They know the area , they have a prominent position on the high street, but more importantly Kelly and Clare are so professional and enthusiastic in there approach and made this experience pleasurable , so would highly recommended them . Peter Fogg","createTime":"2024-02-16T00:00:00.000Z","locationID":"SWN"}},{"id":"e799d8b2-2415-52b2-ade6-10ca53e752ec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen is really nice and helpful! We came for a property viewing today and she introduced us about the house and familirize us about the community around. Karen is really professional and kind. 100% recommended!","createTime":"2024-02-15T00:00:00.000Z","locationID":"TGL"}},{"id":"d5fa064f-79eb-52bd-8b14-d95ed01ce975","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The service offered were excellent by the prestwich office. Mrs. Karen Filson provided all details sufficient for the same and was so friendly, informative.","createTime":"2024-02-15T00:00:00.000Z","locationID":"TGL"}},{"id":"767dc6e4-e9d9-5ada-800a-27f4a5b38558","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Melissa and Megan have done a brilliant job of renting my property and organising everything for the new tenant moving in. They kept me informed throughout the process and answered any questions I had. Would highly recommend! Thank you","createTime":"2024-02-14T00:00:00.000Z","locationID":"ALM"}},{"id":"bcd3475b-06d0-5a9e-8804-a18cc2b45484","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to say a big thanks to lucy and those who work there. They are all very helpful and made my rental process so easy. I would highly recommend it","createTime":"2024-02-14T00:00:00.000Z","locationID":"SWN"}},{"id":"d5f1fe7b-a627-5f41-87b6-0b5e838cc6d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott showed us a number of properties and couldn't have been more helpful, answering all of our questions. I couldn't recommend her more highly.","createTime":"2024-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1de22e6-c35d-5a8b-a70b-182f43c1239a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a house viewing with Ashley , was very welcoming and professional. Also helped by explaining in detail and application processes .","createTime":"2024-02-12T00:00:00.000Z","locationID":"THF"}},{"id":"7fd8961f-a66c-56b8-b102-5189480e6c35","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very friendly and professional service. Had the pleasure of viewing two properties with the wonderful Kelly McDermott.","createTime":"2024-02-10T00:00:00.000Z","locationID":"SWN"}},{"id":"b357fd5c-7b66-56ea-81fa-d9a19df25f65","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommended. Thornley Groves provided excellent service. Mark Diamond was knowledgeable, professional and efficient when we met him to kick off the marketing of the property and Jodie Cooper was also excellent with great communication throughout the letting process with regular updates. Thanks to all of the team.","createTime":"2024-02-08T00:00:00.000Z","locationID":"SAL"}},{"id":"617ac7c0-5a0d-5da4-977f-e5601c70df72","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had Lucy Hobson take over a pressing issue concerning my tenancy with Thornley Groves, in place of another colleague who was on leave. Was promptly dealt with, and is now a weight off my shoulders. Thanks Lucy!","createTime":"2024-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b1655f17-053e-54a4-9546-2c8764650ecc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service and help from Hana and Annette!I would highly recommend !","createTime":"2024-02-08T00:00:00.000Z","locationID":"TGD"}},{"id":"a6a167c2-83db-5ea5-8b7b-8bb35c8ffa21","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves were very friendly, helpful and professional while I was looking to buy my first home. Tom was very attentive and made sure to answer my questions quickly. Tom also provided updates throughout the purchase to ensure everyone was kept in the loop. Would recommend them to anyone looking to buy a property.","createTime":"2024-02-07T00:00:00.000Z","locationID":"TGL"}},{"id":"a7f4eb34-1a86-5eb6-80cc-4052f77116ef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The sales team were really helpful, supportive and most importantly (for a seller) tenacious! Tom, in particular was great. They didn't leave a stone unturned in helping sell a property. Professional service, 10/10.","createTime":"2024-02-07T00:00:00.000Z","locationID":"TGL"}},{"id":"e05332ea-9fc4-5409-a3e4-1329cf4e3b32","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Ashley regarding our student house. I was very pleased with the prompt responses/help we received and Ashley’s professionalism. Recommend Thornley Groves.","createTime":"2024-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a56056d5-086f-5e37-996e-9b0545418343","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Ashley, very quick response and helpful !","createTime":"2024-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b37bd4e3-b530-5af9-b626-ac6caf116020","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The viewing was good obviously Kelly was very nice and she was there before time to help us. The property was small but yes not up to our expectations. Kelly dermott was very good with her customer skills and she knew the moment we were inside that we were not happy so she assured us that we have other viewings also. Overall even if we did not like the property as it seemed like some tenants with pets were living, but the customer Service or the Hospitality giving by Kelly was brilliant. Thanks again Kelly❤️","createTime":"2024-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d7408ea-5a8f-5c6e-bcf3-7f767bfb3bed","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Grove is a great agent and definitely trustworthy! The people who get involved most in my house let recently such as Ashley, Jessica and Emily, they all do a great job--nice, kind, professional and, of course, very helpful! Especially the young smart Ashley Smith! I would recommend them to people who need the same helps like me!","createTime":"2024-02-05T00:00:00.000Z","locationID":"THF"}},{"id":"94101128-02f6-506b-99b8-3be1405bf3bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Grove team extremely dedicated. People I often deal with are Joel, Meg, Jessica, Julija, Tracey, Jordon, Aimee, Ian, Myat... but I am impressed with the whole team. Like Ashley Smith who rented out one of the properties last week and poked me for a review! Well done every one...property management, rental, arrears, compliance, accounts, senior management. don't mean to leave out anyone.all good..","createTime":"2024-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b50f5626-b2fc-5cbe-a8d4-4c0c49228b26","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The entire staff at thornley grove have been so supportive with the process but Ashley smith in particular has been open to any and all questions and has been quick to respond to us- highly recommend thornley grove!","createTime":"2024-02-05T00:00:00.000Z","locationID":"THF"}},{"id":"e9ebb6cc-a184-55a9-83fc-4de0021cf458","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic, if a bit hectic with the block viewing. Agent was able to answer lots of questions and was very knowledgeable about the property shown","createTime":"2024-02-05T00:00:00.000Z","locationID":"TGL"}},{"id":"18a4d849-1272-57a6-9614-f916f6d465e0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff at thornley grove have been so supportive, especially Ashley smith who has been so open to all our questions and been quick to respond to us every time- highly recommend thornley grove!","createTime":"2024-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"732fb667-2ea7-5bb6-9a50-287d46f2ff83","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Grove is a great agent and definitely trustworthy! The people who get involved most in my house let recently such as Ashley, Jessica and Emily, they all do a great job--nice, kind, professional and, of course, very helpful! Especially the young smart Ashley Smith! I would recommend them to people who need the same helps like me!","createTime":"2024-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dffeaecb-d4f5-5e50-ad55-efc5ca1ec489","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley sent me details and confirmation of a proposed tenancy to my student property. He was very helpful and professional when answering my questions on the phone. I was pleased with his prompt response to my voicemail.","createTime":"2024-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"616978e3-72b5-5d4a-a10e-f17756dffce9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley and Emily from Thornley Groves are excellent. They are always polite and helpful and nothing is too much trouble. I will continue to use them to rent out my properties. Thank you for always being so professional and friendly.","createTime":"2024-02-03T00:00:00.000Z","locationID":"THF"}},{"id":"394a45ba-a71d-5514-bebf-f7d79d0d5188","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were shown around by Ashley smith who was extremely kind and helpful in finding us multiple viewings all within the same day and helped process our application very quickly","createTime":"2024-02-03T00:00:00.000Z","locationID":"THF"}},{"id":"3902d197-6eed-597a-b95b-dc482988734d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley was super helpful and efficient in helping us with our house search","createTime":"2024-02-03T00:00:00.000Z","locationID":"THF"}},{"id":"30c96356-82ab-5d51-a37f-8c392313a52d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"First time using Thornley Groves to view property they have on sale, found Kerry McDermott the viewing colleague to be prompt, knowledgable and very approachable. Although I am still deciding if I want a second viewing, if so would request Kelly to accompany.","createTime":"2024-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a3bb92e-24c4-5943-bcfb-b9d0bac3a73f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Imogen is a kind and caring property manager who allows you to feel respected and heard as a tenant. She is thorough and gets back to you quickly.","createTime":"2024-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"225eacc8-7655-5438-b30c-102a0b4c7e64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly showed us this property and, as always, she was friendly and knowledgeable. It is so refreshing, and important, for those of us who are investors, for the agent to be well informed and Kelly always is! Thanks for a superb viewing!","createTime":"2024-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"36cf5c22-14aa-5831-a629-b115ba0662eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having rented a property for the last three years, I have had a great experience. The whole team were always supportive, flexible and efficient, a special thanks to Jenny 🙂","createTime":"2024-02-01T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"51d994c3-50a7-5646-9ae8-f415ba83e44e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie from the sale branch was absolutely fantastic. Extremely polite and professional and answered all questions we had. Made the whole process so easy and met all our needs and demands. Would definitely recommend and would use Thornley groves again due to the extremely good experience! Thanks again Jodie!","createTime":"2024-02-01T00:00:00.000Z","locationID":"SAL"}},{"id":"32c40b15-b4ee-503a-bd0d-07be22847e09","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly showed us around our future home and was amazing with helping us envision living there. She was so friendly, offered lots of advice and tips and made us feel comfortable - which as first time buyers, we needed! A real credit to the company.","createTime":"2024-02-01T00:00:00.000Z","locationID":"SWN"}},{"id":"6daa2fbe-5e40-54bc-ad9d-2bd8cb85ee96","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Melissa Smith of the Altrincham Thornley Groves team provided an excellent service for us, marketing our property for rent, finding the right tenant and being completely on top of everything and all my questions. I was so pleased she managed our property - thank you very much","createTime":"2024-02-01T00:00:00.000Z","locationID":"ALM"}},{"id":"a02362d1-482c-57c4-8e93-d01ccbf59a4e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have recently moved into our new home using Thornley Groves. We were shown around by Kevin, who gave us all the information we needed on the house and did not make us feel rushed at all. We sent in our application which was handled by Lucy and everything was very simple and straight forward. I had some concerns which Lucy put me at ease about and alleviated some stress with moving cities. Upon moving in we have been checked up on to see how we are finding ourselves in our new place and that is a lovely touch which I have not experienced using other Lettings agencies.","createTime":"2024-02-01T00:00:00.000Z","locationID":"SWN"}},{"id":"c1d7b15e-8174-5f67-b6cb-161749645b39","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience! I’ve seen Karen twice for a couple of viewings . Very professional, friendly and knowledgeable. Left with a very good impression","createTime":"2024-01-31T00:00:00.000Z","locationID":"TGL"}},{"id":"3afe4204-2f9b-5fbb-b677-f41b0e40da8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Top notch agent. Efficient, effective and kept us informed along the way.","createTime":"2024-01-30T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"8a4e856f-2ec9-5b28-9bd2-43b46c037149","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Emma at Thornley Groves, friendly, punctual, and efficient.","createTime":"2024-01-30T00:00:00.000Z","locationID":"SAL"}},{"id":"1e24f806-84f3-5cfe-bad8-d0ada3f71e65","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a very good experience with Ashley smith who showed us round a student property, this is our first time looking for a student house and he was really helpful and able to answer any questions we had.","createTime":"2024-01-30T00:00:00.000Z","locationID":"THF"}},{"id":"13cc8a31-7b75-5331-818d-abed6abb75f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have just moved in to a rented property in Altringham let by Thornley Groves, the agent Melissa Smith was great she quickly set up a viewing to suit my work schedule and helped me through the process of setting up the rental agreement. Keys were available and ready for collection yesterday and a tenancy pack has been sent which contains all the necessary certification Thanks again the location and flat are excellent","createTime":"2024-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f773337-ac75-5b5d-90a5-d9721117a265","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The recent rental experience with Thornley Groves was smooth and hassle-free. Jodie, our letting agent, followed up very well from viewing to signing the agreement, also helped to communicate effectively between landlord and us. Really appreciate Thornley Groves, especially Jodie, for the professional and easy rental arrangement.","createTime":"2024-01-29T00:00:00.000Z","locationID":"SAL"}},{"id":"6a2d2ee2-f94d-5475-89bf-bc05500008bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been working with Beth Stevenson in trying to rent a flat and she has been wonderful to work with. She is very responsive and informative and pleasant! I highly recommend her to anyone needing a real estate agent.","createTime":"2024-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"065d738c-fc41-5104-b3db-47bc767578ce","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you so much for an excellent service. Caroline and Amelia from the Sale branch have been amazing also Vanessa from the auction team.","createTime":"2024-01-26T00:00:00.000Z","locationID":"SAL"}},{"id":"27b846af-77ba-5090-bb54-e4e614e28047","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Met an amazing example of how an estate agent should be during viewings. Kelly McDermott was not only on time, but extremely friendly, polite, helpful and professional at all times. Thank you so much and hope to use Thornley Groves again soon.","createTime":"2024-01-25T00:00:00.000Z","locationID":"SWN"}},{"id":"691d354c-6867-5239-8d97-f9440163aa4f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've recently had the pleasure of working with Kevin, Amber and Lucy in renting out my property. During my relocation abroad, a family member became very ill so I've been unable to arrange anything required for the renting of the property. The team arranged everything from having unwanted gifted items removed to quotes for carpet cleaning. The process of finding tenants couldn't have been easier or smoother. I was informed of viewings, feedback, offers and progress of getting the new tenants in. Any questions I had (which were a lot) were dealt with and answered quickly, and I always felt like I could approach the team with any queries. The team were so kind and patient with me during this difficult time which I can't thank them enough for. I would recommend to anyone who is looking to rent out their property.","createTime":"2024-01-25T00:00:00.000Z","locationID":"SWN"}},{"id":"e7bafca9-6a72-5fc7-aed6-f209ac9e98ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ash was very helpful and patient with us","createTime":"2024-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"20c53b38-12f0-5f11-a799-1c47e6142ea4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently signed a tenancy using Thornley Groves in Sale. The whole experience was professional, quick and easy. Jodie our letting agent made the journey so incredibly stress free. From the initial viewing to signing the tenancy agreement I couldn’t recommend the team, especially Jodie more.","createTime":"2024-01-23T00:00:00.000Z","locationID":"SAL"}},{"id":"e76eefa6-b685-55f7-97db-b7c9c388c145","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Jodie who did her upmost to successfully secure new tenants for my apartment . Well done 😊","createTime":"2024-01-23T00:00:00.000Z","locationID":"SAL"}},{"id":"a8d19b86-a5d1-5d3d-8cb0-a5e9664a047b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie was Extremely helpful and answered all queries we had about the property would 100% recommend","createTime":"2024-01-23T00:00:00.000Z","locationID":"SAL"}},{"id":"88546f5f-a0bc-5357-aaec-5f472426b8dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The young lady who did the viewing was very helpful and polite","createTime":"2024-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"81ed1875-bf26-52c6-99fd-cbd37c3caa31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and informative","createTime":"2024-01-22T00:00:00.000Z","locationID":"HAL"}},{"id":"13f2309e-b70b-55ab-a5f4-1fff6ff1d9be","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Landlord chose another applicant for an apt, it fell through and Jodie from Sale branch remembered myself and emailed to see if I was still looking, thankfully she did as I was sofa surfing and now I’m in the apt I wanted. The team members also dealt with queries when she wasn’t in the office, so thanks to all.","createTime":"2024-01-20T00:00:00.000Z","locationID":"SAL"}},{"id":"21594816-61c9-57b3-b62f-1e009a60cac5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley was very helpful throughout the process of acquiring our student house :)","createTime":"2024-01-20T00:00:00.000Z","locationID":"THF"}},{"id":"68f01a37-12ce-5e89-a7bc-644532851b09","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Many thanks to Karen for helping me viewing the property.","createTime":"2024-01-20T00:00:00.000Z","locationID":"TGL"}},{"id":"c6df2535-c2dc-5f46-8cdb-4a9ffa04615d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First time we have used Thornley Groves for renting a property and we are so happy with the service. From my initial inquiry, Hana was professional yet kind and compassionate and helped us get sorted very quickly. We literally contacted her on Wednesday, arranged a viewing for the Thursday and by Friday morning we were accepted on the house! I really feel like she went above and beyond to help us. Organising the referencing efficiently And keep in the communication open. Also have to thank Sophie who showed us round the property And was very welcoming and warm. She also went above and beyond to address our queries and came back to us very quickly . All in all we aren't very happy and relaxed That going forward, they will be our estate agents. Highly recommended- such a smooth process with genuinely lovely, caring people. Thanks Hana, Sophie and the team Kate","createTime":"2024-01-20T00:00:00.000Z","locationID":"TGD"}},{"id":"94e9c0a1-43ad-5db4-b14e-20966e3e08bc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very responsive and friendly team, always felt like they were taking my application seriously and moving things on, keeping me updated throughout.","createTime":"2024-01-19T00:00:00.000Z","locationID":"TGD"}},{"id":"35896ece-82ff-5838-b2eb-947ba1037035","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi what a nice surprise to meet Kelly McDermott again I remember this lady from a previous viewing. Very informative and helpful as I remember nice to see a smiling face at the end of the day James Trimble","createTime":"2024-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6a0ecf8-e5e5-5ae2-b418-161470e4b47b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have used the letting services of Thornley Groves in Didsbury for a number of years and have built up a good working relationship with them. We are always happy to return, year after year. They are always efficient, thorough and prompt in communication with us. Annette and Kirsty have been my main points of contact. I have also recently started liaising with other team members Sophie and Hana and look forward to continuing our working relationship in future with this team.","createTime":"2024-01-18T00:00:00.000Z","locationID":"TGD"}},{"id":"0b24a6c5-cd37-5b71-80d3-4a521f190d5f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Carolyne & her team provided a professional & genuine service. I would not hesitate to contact her in the future","createTime":"2024-01-17T00:00:00.000Z","locationID":"SAL"}},{"id":"3e4458a0-9be3-5351-a808-952ee22599ea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional, responsive and efficient! I strongly recommend them!","createTime":"2024-01-17T00:00:00.000Z","locationID":"SWN"}},{"id":"305844e5-6263-5fa2-944d-621bf85e1fc5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"An excellent experience selling my house with Thornley Groves. I contacted them after a poor experience with a previous agent. Talking to them about how they conduct the process immediately boosted my confidence and put my mind at rest. Their effective marketing strategy made an enormous difference, and within less than a week they had organised many viewings which resulted in offers I had to decide between. Jonny Arrowsmith and Clare Carpenter were excellent to work with, personable, professional and reassuring both for vendor and buyer. They kept me well informed throughout the process, and ensured a smooth transaction. I live abroad and communication was second to none. I would have no hesitation in recommending Thornley Groves Monton to anybody wishing to buy or sell their home in the area.","createTime":"2024-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c0d4ec15-5515-579a-85a6-cb2d8b04417c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been viewing homes for purchase and recently had a great experience with Kelly McDermott who was very knowledgable.","createTime":"2024-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"68f41638-3241-5551-bbf5-aaceb2529f29","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have just purchased a property through Thornley Groves Monton. As first time buyers, we were apprehensive about the process but couldn’t have had a better experience. Our purchase was handled by Jonny Arrowsmith, who was always super helpful, quick to respond to our queries and proactive throughout the entire process. Overall I’d highly recommend Thornley Groves and would like to thank the team for making the process as seamless as possible.","createTime":"2024-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e94a376-ac20-5564-9c1a-b242e90829d9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just a short comment for Courtney Whelan who has managed the latest letting of our HMO. She has been prompt, polite and efficient in securing our tenants. Final signatures remain to be obtained but I envisage being able to provide final comment on the contract once concluded.","createTime":"2024-01-16T00:00:00.000Z","locationID":"THF"}},{"id":"7fc0e5d6-a812-5a97-95c3-e6799604366c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a wonderful experience with this agency, and Kelly in particular, was a pleasure to work with. She was not only friendly and approachable but also maintained excellent communication throughout the entire process of finding me the right home for me. Highly recommend!","createTime":"2024-01-16T00:00:00.000Z","locationID":"SWN"}},{"id":"88d99988-0859-5795-bec9-56f509b5016a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have just purchased a property through Thornley Groves Monton. As first time buyers, we were apprehensive about the process but couldn’t have had a better experience. Our purchase was handled by Jonny Arrowsmith, who was always super helpful, quick to respond to our queries and proactive throughout the entire process. Overall I’d highly recommend Thornley Groves and would like to thank the team for making the process as seamless as possible.","createTime":"2024-01-16T00:00:00.000Z","locationID":"SWN"}},{"id":"18140e56-3364-5b95-91e9-30fce7074688","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I couldn’t recommend Thornley Groves enough. Especially Stephen, Colette and James. They have gone above and beyond with selling my flat. Having both bought and sold through them. They have made it a seamless experiences. Thanks again to the wonderful team at Thornley Groves.","createTime":"2024-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"32247570-07af-549d-9956-041d18aeed2f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I hope leaving this feedback helps other landlords as I have been a long term landlord with Homes4u which has been taken over by Thornley Grove Agents. Whilst any acquisition is stressful & hard work the staff have gone above and beyond to keep everything business as usual. The staff I regularly deal with are in the Fallowfield office Vicky, Emily & Ash who run a tight ship and are always on hand to help. Thanks Ash for all of your efforts in getting the houses rented so quickly this year! And to Vicky & Emily for all the behind the scenes support. Thornley Grove are completely re-shaping the landlords and agent experience. They funded an excellent ‘Renters Reform & Investment afternoon’ with knowledgeable & passionate speakers who demystified the expected new Government renting rules. I met the owner at the seminar who conveyed a great sense of pride in wanting to make TG the best agents. He clearly genuinely cared about the landlords he acts for which is reassuring. I’ve recently picked the brains of the TG Director Hassan Mahmood. What an incredible fountain of knowledge. He’s gone above and beyond with helpful","createTime":"2024-01-15T00:00:00.000Z","locationID":"THF"}},{"id":"fdd59155-754b-59ef-be1a-a9f32e04ebd2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley Smith coordinated the letting of our property. Totally hassle free. Kept us informed at every level. Polite, amiable and professional. Thumbs up.","createTime":"2024-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8c76714-1b76-5ade-aa70-0a70b32cb81a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I liaised with Thornley Groves when purchasing a house. James was very friendly, helpful and responsive with any queries I had at all stages of the process. Thank you James!","createTime":"2024-01-15T00:00:00.000Z","locationID":"ALM"}},{"id":"f7237b3d-3407-563c-9eff-7e179ca63d03","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-01-15T00:00:00.000Z","locationID":"TGD"}},{"id":"393af600-be37-596d-b054-323a2a011696","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I hope leaving this feedback helps other landlords as I have been a long term landlord with Homes4u which has been taken over by Thornley Grove Agents. Whilst any acquisition is stressful & hard work the staff have gone above and beyond to keep everything business as usual. The staff I regularly deal with are in the Fallowfield office Vicky, Emily & Ash who run a tight ship and are always on hand to help. Thanks Ash for all of your efforts in getting the houses rented so quickly this year! And to Vicky & Emily for all the behind the scenes support. Thornley Grove are completely re-shaping the landlords and agent experience. They funded an excellent ‘Renters Reform & Investment afternoon’ with knowledgeable & passionate speakers who demystified the expected new Government renting rules. I met the owner at the seminar who conveyed a great sense of pride in wanting to make TG the best agents. He clearly genuinely cared about the landlords he acts for which is reassuring. I’ve recently picked the brains of the TG Director Hassan Mahmood. What an incredible fountain of knowledge. He’s gone above and beyond with helpful advice.","createTime":"2024-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eabc9856-2c65-5dee-b746-bd2f6cceb967","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joel cooper has been helping us setup our tenancy. He has been extremely helpful and has facilitated everything we need so far!","createTime":"2024-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"229b0b61-4dbc-5912-b498-17be70274363","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley Smith of the Fallowfield office has recently found us new tenants very quickly and efficiently. Thank you.","createTime":"2024-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"50153024-50f7-59ac-b2bc-40283f65b236","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2024-01-14T00:00:00.000Z","locationID":"ALM"}},{"id":"5d3d378f-30ef-5304-818a-acdc34f281f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service. Ashley was polite and very efficient in the letting of our properties","createTime":"2024-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"af52bb60-8f76-5789-94ea-667c1d632efc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks Ash for sorting the letting.","createTime":"2024-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3a9f932-a722-5a31-9a14-306ba357f889","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been a landlord since 2008. Ash let my house recently and I was very pleased with the service he gave. Excellent at following up and supplying info and patient and polite. He went the extra mile.","createTime":"2024-01-13T00:00:00.000Z","locationID":"THF"}},{"id":"20e100a2-1a52-5ea2-91f1-484207c8fab5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing for a student house on the 08/01/2024 with Courtney Whelan. Since this time, her communication has been outstanding; our queries have been answered rapidly and we have secured the house in four days. Excellent service, thank you.","createTime":"2024-01-13T00:00:00.000Z","locationID":"STY"}},{"id":"62a87388-d692-5ece-b190-98926db73b61","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Courtney Whelan - Lettings Coordinator We received excellent service from Courtney , she was efficient, polite and friendly.","createTime":"2024-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b4bb8508-4ea6-507e-8965-90d4e5226262","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick and easy application process - Jodie was extremely helpful and was easy to contact with any issues. Anyone looking for let properties in the Sale area should definitely speak with her!","createTime":"2024-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6a1d5c5-9143-5630-b608-47dd948e2084","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had Ashley help us with our let. Professional from start to finish. Always prompt in communicating and made the process easy.","createTime":"2024-01-12T00:00:00.000Z","locationID":"THF"}},{"id":"c3d8ab7b-7722-5ff1-9729-4232918acb8e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was a bit nervous initially about exploring new housing due to unforeseen personal circumstances however after several calls with James Gatter I can honestly say that gentleman is a life saver. I wasn’t just treated as a customer but with genuine care and compassion. I always left our calls feeling more optimistic and confident about my future living situation. To say he went above and beyond would be an understatement. Cannot thank him enough.","createTime":"2024-01-12T00:00:00.000Z","locationID":"ALM"}},{"id":"02fbc08d-36e7-5fc0-92aa-f70384599c37","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly staff. The property was let to students by Ashley and this was informed to me timely manner.","createTime":"2024-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2aaccd05-b342-5243-bc63-78fe98b1f700","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Perfect timing and good explanations.","createTime":"2024-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8f509223-46d5-51f7-af63-35184062e15a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had Ashley take care of our needs. Very smooth and efficient. Always prompt in communicating and always happy to consider and meet our needs. Made it a hassle free process.","createTime":"2024-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"809ea019-6437-51dd-9049-ff1e938ada2c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were lucky enough to have Courtney Whelan helping us with our first student house viewing and letting . She was super fast to communicate and help guide us through the whole process even when we had some technicals issues and didn’t mind answering any of our queries. The whole process was made smooth and simple thanks to her. I don’t think we would have been able to secure the house without her help. Would highly recommend Thornley Groves, especially Courtney Whelan.","createTime":"2024-01-11T00:00:00.000Z","locationID":"THF"}},{"id":"69d6ba24-5ae4-51bc-906f-7540d969494f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A caring flexible team. James particularly has kept me in the loop throughout the process and shown both professionalism and empathy. He is very friendly and respectful to communicate with. James has also provided an efficient service sometimes going beyond his role to deal with emergency repairs - very grateful and impressed.","createTime":"2024-01-11T00:00:00.000Z","locationID":"ALM"}},{"id":"943cfa97-6671-5cd6-a866-45309d09e417","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The entire purchase process went very smoothly. James was friendly and professional, liaising with the seller and solicitors and answering any queries in a timely manner. A very good service.","createTime":"2024-01-11T00:00:00.000Z","locationID":"ALM"}},{"id":"99364df7-24c9-5822-adfa-f2bfa23dcec7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Called the Altrincham branch with a general enquiry. Spoke to a polite and knowledgeable chappie called James. He answered all my questions and was extremely professional. Great 1st experience.","createTime":"2024-01-11T00:00:00.000Z","locationID":"ALM"}},{"id":"c5bc0246-7f96-5d53-bbe2-23a0b6aa4abe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jonny attended our property to do a valuation and was absolutely brilliant. He was lovely and friendly whilst also being very professional and competent. Communication was excellent, I revieved a follow up email the same day confirming in writing what we had discussed. Would 100% recommend. I will definitely be using them again in the future.","createTime":"2024-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5f1c6e4-6875-59a8-ac9d-1ab4051924d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"i did a house viewing with ashley smith and not even 24 hours later he sorted me out with the flat i looked at. he was incredibly fast at getting back to me and gave me all the information i needed. thank you !!","createTime":"2024-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"73f6d701-8c73-535f-b181-0554abe35949","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We contacted Thornley Groves to discuss a property they had on the market in Altrincham. Although we didn’t get through to making an offer on the house, I can’t help but give credit where credit is due. We dealt with James G was patient, professional and a really personable guy. Just what you’d need when navigating a tricky market!","createTime":"2024-01-10T00:00:00.000Z","locationID":"ALM"}},{"id":"6232c5aa-f96f-5a29-bd92-3aefd313cce7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I can’t recommend Thornley Groves highly enough. We were dealing with their agent James Gatter and I’d like to thank him for his professionalism and making our experience stress-free. He was able to respond to all our questions about the property and he is a real pleasure to work with. We would definitely use Thornley Groves again.","createTime":"2024-01-10T00:00:00.000Z","locationID":"ALM"}},{"id":"d300ef87-c634-5708-8f00-57ce8b012c49","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I called Thornley groves on my telephone for some property viewing advice and spoke to all young chap called James who gave fantastic service and advice in a very professional way but also friendly and helpful. He answered all my questions well and I was very satisfied. Top bloke and would recommend","createTime":"2024-01-10T00:00:00.000Z","locationID":"ALM"}},{"id":"8f4d2b62-6adf-5d17-a673-f48323a0b26e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Myself and my partner secured a rented property through the help of Joel Cooper here very recently. He was an absolute pleasure and made everything so easy for us both, very quick to respond, and super helpful. Highly recommend Thornley Groves and Joel!!!","createTime":"2024-01-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"453773d0-e1b1-5575-9161-ad79c8c9065a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I wanted to express my gratitude for the outstanding service James Gatter provided during the recent house tour. His knowledge, professionalism, and genuine enthusiasm made the experience truly enjoyable. I appreciated his attention to detail and willingness to address all my queries. Thank you for setting a high standard for customer service!","createTime":"2024-01-09T00:00:00.000Z","locationID":"ALM"}},{"id":"272c034a-fd2d-57a7-8103-e0739fb13691","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A diligent service from Stephen. He worked hard to get the sale done despite some delays which were out of our control. Overall a very good service from Stephen and team.","createTime":"2024-01-09T00:00:00.000Z","locationID":"ALM"}},{"id":"73a955bf-7eaf-58ea-a5b8-54a98a5f2f4e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Myself and my partner secured a rented property through the help of Joel Cooper here very recently. He was an absolute pleasure and made everything so easy for us both, very quick to respond, and super helpful. Highly recommend Thornley Groves and Joel!!!","createTime":"2024-01-09T00:00:00.000Z","locationID":"STY"}},{"id":"4e15aea7-dfb0-5ec6-aa4e-99e775e397f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good Estate Agents assistant and respectful and helpful to customers","createTime":"2024-01-09T00:00:00.000Z","locationID":"TGL"}},{"id":"569178b1-969f-5e98-9597-69b874f2666d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I had a great experience dealing with Ashley Smith. He was very quick in processing the application and communicated well. I'd recommend the estate agency.","createTime":"2024-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e08e1221-2a80-5d99-9768-7a37532ee9bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley has been fantastic. Very efficient and professional. He has been patient with me asking a million questions as a first time renter in the UK. Thank you Ash.","createTime":"2024-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"72f38a1e-4160-5b2e-875d-ecce0bb3b373","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was amazing! We came in today and she showed us some great properties, was very helpful and patient with us! She even took us on a last minute viewing - which we really appreciate!","createTime":"2024-01-06T00:00:00.000Z","locationID":"TGL"}},{"id":"d60e79eb-e563-588a-bb9f-9cd02ca55787","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Carolyne at Thornley Groves Estate Agents with the sale of my brother's property after his passing. Was sensitive to our loss and that we were not local for viewings and progressing with the sale. Very responsive and understanding throughout whilst we went through probate and subsequent sale.","createTime":"2024-01-04T00:00:00.000Z","locationID":"SAL"}},{"id":"5570dd12-8bf1-5bad-9d10-fc292463d1e1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Caroline was extremely supportive during a complicated sale. Her knowledge of our needs and the additional steps involved in successfully completing on the property receives our grateful thanks.","createTime":"2024-01-04T00:00:00.000Z","locationID":"SAL"}},{"id":"c5ceb97a-8fdc-5b67-a9de-772dc115a6a4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"House buying/selling's painful process but Carolyne makes it a lot easier. Many thanks and we'd be back in the future!","createTime":"2024-01-04T00:00:00.000Z","locationID":"SAL"}},{"id":"2fe5a288-da97-5ed8-8ec4-4244e0d9a643","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was shown around a property by Kelly earlier today, having arranged the viewing over the phone. I found the agent to be very helpful and professional, arriving promptly at the viewing time and giving us ample time to look around. Great service for those looking to buy!","createTime":"2024-01-03T00:00:00.000Z","locationID":"SWN"}},{"id":"db62e32b-4ddf-522e-8492-c55d9dcb5985","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy Clegg has been an exceptional Property Relationship Manager, consistently exceeding expectations in her role. From the outset, Lucy has demonstrated a high level of professionalism and an unwavering commitment to excellence. Her extensive knowledge of property management, coupled with her keen attention to detail, ensures that every aspect of the properties she manages is well taken care of. One of Lucy's most commendable qualities is her communication skills. She maintains open, transparent, and timely communication with all parties involved. Whether it's addressing tenant concerns or providing updates to property owners, Lucy ensures everyone is informed and comfortable with the proceedings. This has significantly reduced the typical stress associated with property management and made the entire process smooth and enjoyable. Lucy is also very proactive in her approach. She doesn't wait for issues to escalate but instead anticipates potential problems and addresses them early on. This foresight has not only saved time and money but also maintained the high standard of the properties under her care. Her ability to strategize and implement effective solutions is truly impressive. Moreover, Lucy's empathetic and personable nature makes her a joy to work with. She understands that property management is not just about buildings but also about the people living in them. She treats tenants with respect and dignity, which has cultivated a positive living environment and community. Her dedication to ensuring client satisfaction is evident in her willingness to go the extra mile. In addition, Lucy is very adept at keeping up with industry trends and regulations, ensuring that all management practices comply with the latest standards. This dedication to continual learning and improvement is both admirable and reassuring. In conclusion, Lucy Clegg is an outstanding Property Relationship Manager. Her professionalism, expertise, proactive nature, and exceptional people skills set her apart in the industry. She is a valuable asset to any team, and I highly recommend her services to anyone looking to ensure their property is in the best hands. Her commitment to excellence is not just evident in the pristine condition of the properties she manages but also in the satisfaction and loyalty of her clients.","createTime":"2024-01-03T00:00:00.000Z","locationID":"VGN"}},{"id":"9978ed25-99b0-53ff-b2b8-0954dfba3ccd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Estate Agents stands out as a premier real estate service, delivering exceptional experiences to clients in buying, selling, and renting properties. My experience with them has been nothing short of excellent, and there are several areas where they truly shine. Firstly, their customer service is outstanding. The team at Thornley Groves is approachable, responsive, and always willing to go the extra mile to meet clients' needs. They understand the stress and complexity involved in real estate transactions and strive to make the process as smooth and hassle-free as possible. Their professionalism and dedication to customer satisfaction are evident in every interaction. The agents at Thornley Groves are highly knowledgeable and experienced. They possess an in-depth understanding of the local property market, providing valuable insights and advice that have been instrumental in making informed decisions. Whether it's providing a realistic valuation, advising on the best time to enter the market, or offering tips on property presentation, their expertise is invaluable. One of the aspects I appreciate most about Thornley Groves is their transparency. They maintain open communication throughout the process, keeping clients informed of every development. There are no hidden fees or surprises; everything is clearly explained from the beginning. This level of transparency builds trust and makes the entire experience more reassuring. The marketing strategies employed by Thornley Groves are top-notch. They use a variety of channels and techniques to ensure properties receive maximum exposure. From professional photography and detailed descriptions to strategic online listings and engaging open houses, their approach to marketing is comprehensive and effective. This has resulted in quicker sales and rentals at optimal prices. Moreover, Thornley Groves shows a genuine commitment to the community they serve. They are not just about doing business; they care about the neighborhoods and the people in them. This community-oriented approach is refreshing and contributes positively to the overall experience. In conclusion, Thornley Groves Estate Agents is a highly reputable firm that I would recommend without hesitation. Their commitment to excellence, combined with their extensive knowledge, customer-focused approach, and effective marketing strategies, makes them a top choice for anyone looking to navigate the real estate market. Whether you're a first-time buyer, a seasoned investor, or looking to rent, Thornley Groves is equipped to provide a service that is both professional and personal, ensuring your real estate journey is successful and enjoyable.","createTime":"2024-01-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b019a357-a2a7-54a8-802a-fcaaadbe28b0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently rented a flat with Thornley Groves and we were very impressed by their openness and communication. Although slightly rushed, as we were renting just before Christmas, every question we had, was answered. Hana helped us with the viewing and picking up the keys, Sophie helped us with getting set up and Annette communicated with us for a little while, over the referencing process. The inventory system is good, however, it does not allow tenants the option to disagree with the final report, which can feel uneasy. We are yet to test the support from the Building Manager and so cannot comment on that just yet. Overall, a great agency. Thanks for all your help.","createTime":"2024-01-01T00:00:00.000Z","locationID":"TGD"}},{"id":"f0896f8c-80fd-562d-bfdf-cbe793eddc2d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley was so helpful with our student house application. He was polite and professional and made the process simple. Would highly recommend Thornley Groves, especially Ashley.","createTime":"2023-12-29T00:00:00.000Z","locationID":"THF"}},{"id":"2b78e2f9-1e08-5ac8-a963-8a1e8ec8331b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had an amazing experience with my property agent, Clare Carpenter ! She was incredibly helpful, supportive, and kind throughout the process of finding a buyer for my property. Clare's professionalism and diligence were top-notch, and she managed to find a great buyer for me in record time. On top of that, she was always friendly and approachable. I couldn't have asked for a better agent than Clare!","createTime":"2023-12-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eee46538-9389-512d-9f06-76c47ccd12c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Moving home is a difficult task. But Thornley Groves team, especially Sophie, Hana and Annette helped for a smooth moving. Everything was arranged and in place already so that we could worry less.Thanks a lot.","createTime":"2023-12-28T00:00:00.000Z","locationID":"TGD"}},{"id":"74fc1635-260f-58d9-902e-b491317340ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley was a great agent and helped us massively!","createTime":"2023-12-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"70d96826-829f-5974-b1f6-e3953fa3bc5a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley was super friendly and helpful when going for viewings and very quickly approved our application! He also helped us get between viewings which would’ve been an issue if he hadn’t so we’re very grateful for that:) The only issue we had is that we’d booked a viewing for a place and they didn’t have the keys and couldn’t prioritise us on the waiting list to view it after Xmas.","createTime":"2023-12-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3fc2b454-bbfe-56e4-82f1-e58a674c1529","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the pleasure of working with Clare as my property agent, and I couldn't be more impressed with her outstanding service. From the beginning, Clare exhibited an exceptional level of professionalism, diligence, and kindness. She went above and beyond to understand my needs as a seller and worked tirelessly to find a suitable buyer in a remarkably short period of time. Clare's expertise in the real estate market was evident throughout the entire process. She provided valuable guidance and support, ensuring that I was well-informed and confident in my decisions. Her attention to detail and dedication to achieving the best possible outcome were truly commendable. Beyond her professional abilities, Clare's friendly and approachable nature made working with her an absolute pleasure. She consistently demonstrated a genuine care for my interests and always made herself available to address any concerns or questions I had. In my experience, Clare is an exceptional property agent who sets a high standard for her profession. Her exceptional work ethic, expertise, and personable demeanor make her an invaluable asset. Without a doubt, I wholeheartedly recommend Clare to anyone seeking an outstanding property agent who is dedicated to delivering exceptional results. I am grateful to have had the opportunity to work with her and cannot imagine finding anyone better suited for the job.\" I hope this review accurately reflects your positive experience with Clare. If you need any further assistance, feel free to ask!","createTime":"2023-12-21T00:00:00.000Z","locationID":"SWN"}},{"id":"0d815bad-d62e-56d6-9d10-73e42ec2a9d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm glad to hear that you had such a positive experience with your property agent, Clare! Here's a short review based on the information you provided: \"I had the pleasure of working with Clare as my property agent, and I couldn't be more impressed with her outstanding service. From the beginning, Clare exhibited an exceptional level of professionalism, diligence, and kindness. She went above and beyond to understand my needs as a seller and worked tirelessly to find a suitable buyer in a remarkably short period of time. Clare's expertise in the real estate market was evident throughout the entire process. She provided valuable guidance and support, ensuring that I was well-informed and confident in my decisions. Her attention to detail and dedication to achieving the best possible outcome were truly commendable. Beyond her professional abilities, Clare's friendly and approachable nature made working with her an absolute pleasure. She consistently demonstrated a genuine care for my interests and always made herself available to address any concerns or questions I had. In my experience, Clare is an exceptional property agent who sets a high standard for her profession. Her exceptional work ethic, expertise, and personable demeanor make her an invaluable asset. Without a doubt, I wholeheartedly recommend Clare to anyone seeking an outstanding property agent who is dedicated to delivering exceptional results. I am grateful to have had the opportunity to work with her and cannot imagine finding anyone better suited for the job.\" I hope this review accurately reflects your positive experience with Clare. If you need any further assistance, feel free to ask!","createTime":"2023-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f85bea2-f952-5551-8f0a-a04f843eb59c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves estate agents has been overwhelmingly positive. Ashley handled the viewing and application process for us - he was informative, friendly and quick to reply. Thanks!","createTime":"2023-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4c0623e-4540-5a90-8235-e59bf520908e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just wanted to say thank you to Clare Carpenter for looking after me during my recent sale. I'm a remote landlord (amateur!) and simply not familiar with the processes but Clare looked after me and kept my stress level down to zero. TG are great and Clare is a credit to the brand! Thanks x","createTime":"2023-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c153e0e-2d74-50a0-bd8e-e594a3feaf3e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service. Lindsey was brilliant in assisting in getting the sale completion all sorted .","createTime":"2023-12-20T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"48a82957-8bd1-5c4f-bb76-21677aa30c22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a first time renter I was very nervous going into the whole process, but Melissa and Josh both made it a dream! Both lovely people who kept us in the loop and went above and beyond for myself and my housemate. The process went smoothly start to finish, all our questions were answered promptly and in great detail and we couldn’t be happier! :)","createTime":"2023-12-20T00:00:00.000Z","locationID":"ALM"}},{"id":"ecde79cf-682f-5183-a479-c2a9d2a18d26","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service. Made the whole process of relocating as smooth as they possibly could. Special mention to Josh who went above and beyond and offered a very professional and thorough service.","createTime":"2023-12-20T00:00:00.000Z","locationID":"ALM"}},{"id":"868ddcfb-2736-5d8a-9c00-394447927fb2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-12-19T00:00:00.000Z","locationID":"SWN"}},{"id":"0610762d-dcab-5601-b520-a5f4955f32c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Realy helpvull and knowledge and helpfull","createTime":"2023-12-17T00:00:00.000Z","locationID":"SWN"}},{"id":"e9fb7384-b146-57e2-a653-b5baea5f75b9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team at Thornley Groves were excellent dealing with the sale of my property. they were especially good when it came to processing the offers received and dealing with the sale through to exchange. With legal issues with cladding on apartment buildings, Natasha and Chris kept in touch with both parties and their solicitors and ensured all involved were kept informed and the sale proceeded. Without their assistance, I the sale may well have fallen through. Five out of five for the hard work and determination. Fully recommended for a city centre sale or purchase.","createTime":"2023-12-14T00:00:00.000Z","locationID":"STY"}},{"id":"c0dc7f77-b6a4-58f9-9234-3b527c1f7178","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"7 weeks from original Listing to Completion and cash arriving in the bank. I was very pleased. Excellent service from Clare Carpenter, Monton Branch Manager. Jobs needed to be done, prior to sale Completion - Clare managed to get everything done.","createTime":"2023-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d17ff77-ae79-5efa-806d-07d38037fee9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Met a lovely and understanding woman today , Karen such a beautiful lady inside out ! Im looking forward to get renting property with the help of Karen soon . Booked a viewing really easily and they were very flexible with the times to suit my working schedule. Met Karen at the property early and was given a thorough introduction and plenty of information on the property.thanks to Karen once again 👌","createTime":"2023-12-13T00:00:00.000Z","locationID":"TGL"}},{"id":"dc12543d-b074-5499-8a83-4024f95b81da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I rent through Thornley Groves and had an incident where u had locked myself out of the property with my 2 small children inside! After many failed attempts to teach my 3 year old how to open the baby gate or window I decided to call Thornley Groves and ask for assistance! And boy did they deliver. As I was on the phone Imogen Windsor was leaving the building to come and let me in! She was quick off the Marc and got me back in and reunited with my babies who were starting to become stressed! She let us in with a “don’t worry about it” attitude and made me feel better about my stupid mistake which, had she of not come to help me, would of resulted in me having to call the emergency services to break in to my home! Can’t thank the altrincham team and Imogen enough for all of their help!","createTime":"2023-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"96458791-523e-5609-8ceb-f063dc990d22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Wonderful customer service and quick response time. Mainly dealt with Ashley and Jessica!","createTime":"2023-12-12T00:00:00.000Z","locationID":"THF"}},{"id":"dc49c757-3b1f-5d8a-8d1a-4071bcc03188","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently moved flat within Viceroy Court Didsbury. Moving, even a short distance, can be a stressful experience, especially given the upheaval involved in moving from where I had been residing for 40 years. At every stage of the long process of my sale and nearby purchase, both Megan and her manager Kirsty were superb in their professionalism, support and monitoring. I would highly recommend their services - they are a credit to Thornley groves,. Anyone planning a purchase, sale and move, can be assured that they would be in safe hands with them.","createTime":"2023-12-10T00:00:00.000Z","locationID":"TGD"}},{"id":"d67d31ba-9f26-5d48-a357-5bf029bba634","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Extremely fast and efficient service with friendly and intelligent staff Notably Ashley smith Jessica nunn","createTime":"2023-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dfed073f-b0be-586a-a96c-3059fe2fb066","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Mark Diamond from Thornely Groves Estate Agents managed my property sale and Mark was instrumental in delivering the sale of my property, guiding me through the process, liaising between buyer /seller and resolving any issues in a timely manner. Mark was super efficient, anytime time I emailed Mark he responded very promptly.","createTime":"2023-12-08T00:00:00.000Z","locationID":"TGL"}},{"id":"be7a6202-9433-5c93-91a4-c9f31a0351c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have used Carolyne to sell two houses and buy two ! Fantastic service very communicative only reason we wouldn’t use them again is because they are not in Ireland .","createTime":"2023-12-07T00:00:00.000Z","locationID":"SAL"}},{"id":"bb5479c0-9357-5b6b-b631-a37c7a10b6eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just used Thornley Groves to sell a flat in Salford, while I have been 200 miles away and unable to attend. This involved the end of a tenancy and furniture removals all of which were handled for me. This also being a tower block, with all the challenges of access, was not straight forward. It went very smoothly and nothing appeared to be too much trouble for Stuart Daniels and Natasha Conway. I am very grateful indeed.","createTime":"2023-12-06T00:00:00.000Z","locationID":"VGN"}},{"id":"6626de75-fb77-5fed-b23e-cd7e955daf87","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had multiple viewings with Ashley Smith at Thornley Groves and he brilliant, he responded really quick and ensured we were aware of every stage of renting. We are students and find this process daunting at times and Ash was very reassuring.","createTime":"2023-12-05T00:00:00.000Z","locationID":"THF"}},{"id":"59b072d9-e112-5304-aa0e-557efeb3f174","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently purchased a property in the Didsbury area through Thornley Groves, Didsbury branch. I dealt with Megan, who did a fantastic job throughout a difficult and complex purchase. Megan was always accessible via phone/email, constantly kept me up to date and went above and beyond to enable the sale, meeting a tight deadline relating to my mortgage offer. I would highly recommend Megan to anyone looking to sell or purchase a property in and around Didsbury. Thanks Megan for all your hard work!","createTime":"2023-12-01T00:00:00.000Z","locationID":"TGD"}},{"id":"b30b0fbb-d5a5-5c96-a850-6e7ab72ab355","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Another completion with Thornley Groves Monton Branch. I have always had good experience with Thornley Groves, in particularly Clare. Clare always very professional and flexible on viewings and offer wonderful advice on properties, she helps throughtout the purchasing process too. Looking forward buying from them again.","createTime":"2023-12-01T00:00:00.000Z","locationID":"SWN"}},{"id":"7ebc1c34-b826-5b86-951b-15dbbd82cbdb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Monton team are such a pleasure to deal with clare has been so helpful and accommodating they truly have a fab team there to be proud of they go out of their way to help and provide fantastic customer care would not use any other agents now and I always recommend them to anyone well done clare Kelly and rest of monton team you've been fab","createTime":"2023-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7bc3f9f3-8a04-5584-bd83-6040a56a45df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great estate agent. Very informative about the property and the area. Would definitely recommend! Ashley was great!","createTime":"2023-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4afec7f3-8e7c-5e2a-bdc0-cacedd8758cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley Smith was a great help with our application!","createTime":"2023-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2697865a-ab29-52d9-9c16-e689ca0f9aaf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Thanks to Tom - he was professional and polite and very helpful.","createTime":"2023-11-29T00:00:00.000Z","locationID":"TGL"}},{"id":"0318ca60-f7df-50dd-a488-c028ab7eaf47","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My daughter has just completed the purchase of her first home and the help, support and professionalism shown by Megan was absolutely above and beyond. Every email was replied to promptly. Her monitoring of the purchase process was brilliant. Highly recommend 🤩","createTime":"2023-11-29T00:00:00.000Z","locationID":"TGD"}},{"id":"2514b159-18d5-565f-85a7-a8d469a36917","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a really good experience! Our estate agent Ash was really helpful. We were really pleased with the information and communication, on email and in person. Would recommend!","createTime":"2023-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd01e94a-49ec-55bd-87f0-5c55e66976ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ash was really helpful with showing us a couple properties for student housing! They answered all my questions and emails as quick as possible, which I really appreciate! Thornley Groves are lucky to have them as part of their team:) Big thanks:)","createTime":"2023-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"69f20fd1-344f-5cc6-be5c-96527f7ec186","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley Smith was very helpful in showing us around two houses. He was able to answer all our questions and was very kind and welcoming!","createTime":"2023-11-28T00:00:00.000Z","locationID":"THF"}},{"id":"2d2183ce-34f1-5f5d-ad73-e0388bd8b202","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you so much to Ashley Smith for helping us secure our property with Thornley Groves, he was incredible helpful and patient!","createTime":"2023-11-28T00:00:00.000Z","locationID":"THF"}},{"id":"2a312f96-5429-5bd4-89e9-9fc004cec1b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-11-28T00:00:00.000Z","locationID":"THF"}},{"id":"e633eca3-644b-5ed8-9fa0-46ba5516c5cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just wanted to say a massive thank you for Kirsty & Megan in supporting me in my house sale. It was a drawn out process where I'm sure a lot of other agents would have lost interest, or given up. I'm confident in saying the deal only occurred due to Megan's tenacity. Both Kirsty & Megan were very responsive to my calls and emails and would highly recommend them to anyone wishing to sell.","createTime":"2023-11-28T00:00:00.000Z","locationID":"TGD"}},{"id":"723c357b-f77e-5bf1-878c-ad61e3084530","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to say Thank you to Lucy Chegg(my property manager and Thomas Lindley(the debt officer) in Thornley Groves Estate Agents - Vimto Gardens They are so professional in handling my letting business, provide prompt response to my inquires and support to deal with contractors and tenants. I am happy to have these two young but professional people supporting to my letting business. Kinds regards,","createTime":"2023-11-28T00:00:00.000Z","locationID":"VGN"}},{"id":"0de4b3ed-bb25-527a-9a4e-f6245744ec71","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had an issue with the smoke alarm which was continuously beeping. Had put an email to Leigh about it for which she guided to put the complaint on the portal. Once I did it Leigh followed it up with the concerned person and also with me. Mr. Paul who had come to fix the issue was very helpful too. Am very happy with the support and follow up that both of them had did to get the issue sorted out.","createTime":"2023-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"505dc6c9-4607-5676-a024-eebe8608d42f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amber and her team manage multiple properties for us. They have been excellent right from having a smooth contract process to Lettings and Tenant management. They are my first point of contact for lettings for any properties within the Greater Manchester region. Amber is very professional, knowlegeble and was able to secure tenents within a few days of the property being available. Excellent communication. Highly recommended.","createTime":"2023-11-26T00:00:00.000Z","locationID":"SWN"}},{"id":"af9ad261-2794-52d6-a7a0-6094378dfaea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley was friendly and professional! Available to answer any questions and provided quick and helpful responses for our student housing.","createTime":"2023-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"94460f30-a3ff-566f-8d13-53bb6caed244","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sold our apartment through Thornley Groves. Andrew and Amelia were both fabulous and went above and beyond. Thank you so much for a smooth sale!","createTime":"2023-11-24T00:00:00.000Z","locationID":"SAL"}},{"id":"a5c780be-63f1-59f2-b7ed-2e79100ffdfe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"So far so good! Really fast correspondence as we’re moving into our new home","createTime":"2023-11-24T00:00:00.000Z","locationID":"TGD"}},{"id":"48310c01-89dd-5356-b021-acd2a1984b60","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"In very early stages of renting a property with Thornley Groves sale. Not yet rented but got a tenant confirmed with incredible speed. It was actually the rapport and professionalism of Ava that led to us going with Thornley Groves as our letting agent. The property has been our family home for the past 12-13 years so care of the property is also paramount to the rental experience as well as the income. We felt early on Ava understood this and very pleased so far with everything. Hopefully to remain with Thornley Groves for the long term.","createTime":"2023-11-23T00:00:00.000Z","locationID":"SAL"}},{"id":"8f6e1aed-9979-53a1-861e-b8c4597d9b42","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ash Smith has been really great in helping us get our property applications together over the last few days as well as providing a great house tour for us to view our prospective property. We look forward to working with him more in the future.","createTime":"2023-11-21T00:00:00.000Z","locationID":"THF"}},{"id":"860d615d-0e06-59c3-94ad-4c697ff0fa6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Ashley Smith was very helpful in getting our application sorted quickly and was very informative in answering any questions we had.","createTime":"2023-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6d7021d-dd5e-5d57-95dc-2cc86a4c45fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Interaction with Ashley Very responsive- answers calls and emails promptly. very polite and helpful in the case of student property renting","createTime":"2023-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fbdf92bc-c3a8-5bbd-800b-ec7dc4888b23","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to very much thank Ashley Smith for giving us a brilliant house viewing experience. He was very welcoming and directly answered any and all of the questions regarding the house. He was very down to earth and sincere which made the viewing an overall successful experience.","createTime":"2023-11-20T00:00:00.000Z","locationID":"THF"}},{"id":"62cc6057-2f2f-5035-888b-1235743615eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fast replies and very friendly","createTime":"2023-11-20T00:00:00.000Z","locationID":"THF"}},{"id":"894d0fa7-e4e2-520c-9c1b-d13d2afc64e0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service from start to finish of my house sale. Buyers Solicitor was taking an age, asking invalid questions, repeat questions but Colette and Stephen from Thornley Groves kept me in the loop at all times and went above and beyond to get the Sale through. Cannot fault the service they provide. Thank you so much. I highly recommend Thornley Groves Altrincham.","createTime":"2023-11-20T00:00:00.000Z","locationID":"ALM"}},{"id":"fca8c62e-5d03-5322-a403-f51969da0450","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley Smith was incredibly welcoming and helped answer any queries we had.","createTime":"2023-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f867223-3edb-578e-90a0-8f7843e914df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The first time I met Clare carpenter from the Monton branch was when she valued our house I found her extremely professional dressed smart very assertive and very approachable Clare guided us through the whole house sale superbly from start to finish especially when we were unsure of how certain things work. I have to mention this. my dog escaped out of the garden and Clare got to hear about it and really showed her concern by contacting her colleague Kelly who did all our viewings to go around the neighbourhood looking for my dog whom eventually was found safe. I can’t praise this young lady enough she is an excellent ambassador for thornley groves David Royle","createTime":"2023-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bbe1e92f-3d13-52b5-a52a-55f63b76ad41","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Purchased a property through Thornley Groves as first time buyers. Had a really great and seamless experience, quick responses to any queries and a friendly and helpful service.","createTime":"2023-11-15T00:00:00.000Z","locationID":"TGL"}},{"id":"92895b2d-04a6-5ab4-92ba-fdea9c4c3c99","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I needed some work doing on my house that I let through Thornley Groves. Amanda from the Sale office was so helpful in sourcing a contractor to do the work for a reasonable price. It's all sorted now, so thank you Amanda for all your help!!","createTime":"2023-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7021d558-4129-516e-94a2-95a6d7599ab8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a Landlord I was very pleased with the way new Tenants were found for my flat. In particular Jodie Finch was extremely helpful and quick to understand a brief and react appropriately and efficiently. The one drawback with Thornley Groves is that the Manchester branch are poor at answering the telephone or responding to answer phone messages, which is frustrating for a client. Which is a shame when staff are capable of doing a very good job. This poor communication puts a barrier between yourselves and customers. I found a better response was from emailing.","createTime":"2023-11-14T00:00:00.000Z","locationID":"STY"}},{"id":"8007d901-8603-57ad-9843-9d42647303ba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-11-14T00:00:00.000Z","locationID":"TGD"}},{"id":"fff382c9-3973-5859-bd4a-2a2d2d80e972","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I highly recommend Claire , Kelly and the team for your future sales. They are on hand all the way through the process to help with any issues and queries you have ,I wouldn't go anywhere else!!","createTime":"2023-11-14T00:00:00.000Z","locationID":"SWN"}},{"id":"3ed42409-79fd-5f36-8467-d1a992a61246","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can highly recommend Claire, Kelly and the team at Thornley Groves ! They're professional, friendly attitude is so helpful when going through such a stressful time, and they work relentlessly to help you until the sale is completed. I wouldn't use any other agency in future!","createTime":"2023-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"66b5f986-0329-5847-b3a5-9b3a294ff117","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to “Matthews of Chester” Great team working hard and efficient! Thank you to Lindsey R and Aaron J for your help and support. Amazing job you’re doing ❤️","createTime":"2023-11-12T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"e1705d93-8c7c-56a1-823c-9d362a132bd7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gavin and Natasha were superb, every step of purchasing from them was effortless and the communication was amazing.","createTime":"2023-11-12T00:00:00.000Z","locationID":"VGN"}},{"id":"ca94facf-500d-5a5e-bed3-957b5d0a5b17","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"For what was an emotional sale for the family, selling my late grandmother's home, Tom at Thornley Groves Hale was a pleasure to deal with. From the start, Tom and his team dealt with the sale with empathy and kindness making the selling process as smooth as possible. It was very much appreciated","createTime":"2023-11-10T00:00:00.000Z","locationID":"HAL"}},{"id":"8602c288-baf4-5b99-9a3d-11ce3c0fb5be","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I really couldn’t be happier with Shannon, she’s been efficient in sorting issues, patient with all my questions, and friendly at all times. Excellent service, thank you Shannon!","createTime":"2023-11-10T00:00:00.000Z","locationID":"TGL"}},{"id":"b3e96f95-8e73-5789-9be5-67a7ae094a01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hana has been fantastic all the way along","createTime":"2023-11-10T00:00:00.000Z","locationID":"TGD"}},{"id":"45f68183-2ab7-5664-a871-82d9fc5cdc36","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lulu has been super helpful and attentive, really great service and I feel I’m in good hands with her - thank you, Lulu!","createTime":"2023-11-10T00:00:00.000Z","locationID":"VGN"}},{"id":"ef9db9f0-5332-5f02-b5f1-4e2ee3d45e3f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing company. They've got a wonderful staff in Maddie Elvin. She was amazing, very helpful and highly professional.","createTime":"2023-11-09T00:00:00.000Z","locationID":"THF"}},{"id":"409a9559-ba53-50ca-8bed-7fb5fc2f4a69","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"5 Star service! Both Clare Carpenter and Kelly McDermott were fantastic and they worked really hard so we received multiple offers within the first two weeks of our listing. They kept us updated really well and were always helpful in advice and were very responsive in answering all ad hoc queries. Thankyou Thornley Goves for making the selling experience seamless, i would gladly reccomend you to anyone!","createTime":"2023-11-09T00:00:00.000Z","locationID":"SWN"}},{"id":"65a8040c-bdf9-5e47-a8fb-431cd32e9bf8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was great working with fallowfield letting team. (especially Maddie Elvin & Emily Guy) I'm giving them a 5 Star.","createTime":"2023-11-09T00:00:00.000Z","locationID":"TGD"}},{"id":"ff596867-4720-5171-9e0c-3d28186d097e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to Megan we have just rented our first property. Megan made the process simple and was there to help with any questions we had. We would definitely recommend Megan at Thornley Groves.","createTime":"2023-11-08T00:00:00.000Z","locationID":"ALM"}},{"id":"b9a3b79a-f438-5b14-83f0-2d6d8d12f536","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"5 stars only for Melissa - who has been of great help and support. Appreciate the quick responses and guidance during the moving in process. Thanks Melissa.","createTime":"2023-11-08T00:00:00.000Z","locationID":"ALM"}},{"id":"28ebafe5-45d1-59e6-9d76-b3ab9f5384ae","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"They are great and professional","createTime":"2023-11-07T00:00:00.000Z","locationID":"SAL"}},{"id":"353fd125-bec1-562d-bb1f-f0a4978ac36d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Start to finish it was a real easy experience— very professional and always on hand to answer our questions Thank you to Julie and her team","createTime":"2023-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"83ef6f3f-bed4-56cb-8656-34b09cf3b55c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have received fantastic service from Thornley Groves in Sale. During what turned out to be an arduous purchase, Andrew was professional, proactive, calm and supportive. His communication skills are excellent - thank you once again - highly recommended!","createTime":"2023-11-06T00:00:00.000Z","locationID":"SAL"}},{"id":"4ec5ad91-5b26-5e17-9a03-fdfaa0c5db59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My recent interaction with Imogen Wilson of the Sale office has restored my faith in letting agents. Imogen phoned me to tell me I had an issue; but she had already resolved it. To resolve the issue, she went beyond what I would expect. She took a very proactive approach and was polite and ameniable when discussing. Top class service.","createTime":"2023-11-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e54a61ce-626d-5806-b56b-996d8eca0655","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I emailed Thornley Groves yesterday and Mark and Karen got back to me so quickly. We arranged a viewing for today, went to see the property and it wasn't for me. Following that I send another email and again Karen picked it up in minutes, I have a viewing for tomorrow. I was very impressed with how quickly and how accommodating they are. Thank you.","createTime":"2023-11-02T00:00:00.000Z","locationID":"TGL"}},{"id":"9538d01b-608c-5a0a-be49-b070f4f12cfa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Wonderful level of service from the team at Thornley Groves. Megan,in particular, was a shining star! Thankyou","createTime":"2023-11-01T00:00:00.000Z","locationID":"TGD"}},{"id":"1174a16b-0899-56b1-af9b-392890cda434","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It’s a difficult time to find a suitable place to live in Manchester at the moment. I’m really grateful for the responsiveness of Thornley Groves agents who were still keeping me updated for available flats in the market that fit my preference. Hope I can secure a flat soon with their help. Cheers","createTime":"2023-10-31T00:00:00.000Z","locationID":"STY"}},{"id":"a706f890-dce8-5af7-a3c4-798b6fe7797c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I really like the rapid response and how the communique took place","createTime":"2023-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"af44b4eb-07b1-56fc-97ea-ddb16800fe91","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My previous experience of estate agents has not been great, so choosing one this time was done with zero expectations. However, from start to finish, I found everyone at Thornley Groves extremely professional and approachable. A special mention to Claire, who walked me through every step, even helping me with the solicitor's paperwork. Nothing was too much trouble for her, and I will definitely be recommending her and the team to anyone looking for an estate agent.","createTime":"2023-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6dddd9bd-39c8-531e-ad5e-1889b0a3283f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Beth Stevenson is such a good agent at Thornley Groves, she was welcoming, helpful and innovative when it came to presenting the flat and giving advices about the actual flat. I would like to thank her as she did an amazing job helping me find a flat!","createTime":"2023-10-27T23:00:00.000Z","locationID":"VGN"}},{"id":"c60b455b-08f3-5ef6-b7ee-657b35d1fda5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy with the service from Thornley Groves and regular communication with Jodie Finch securing a tenancy. She has been hugely responsive and quick to arrange all that is needed.","createTime":"2023-10-26T23:00:00.000Z","locationID":"STY"}},{"id":"7a4c6ad5-c8d4-53e4-b65a-603d5860bee3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was well supported by Clare with throughout process of purchasing the property. Amber led me, with patience understanding through all the necessary paperwork leading up to the property being tenanted within just a few days of the completed renovations.","createTime":"2023-10-26T23:00:00.000Z","locationID":"SWN"}},{"id":"1858e5df-8876-5c4f-8bac-96f21daade5c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finish Julie and her team were brilliant They made purchasing our property a delight They were always on Hand to answer any questions or queries we had and nothing was to much trouble We even had a call from Julie during her holiday to check things were going ok We can’t recommend them highly enough very professional service","createTime":"2023-10-25T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"e060e9bd-cee4-50d0-bfe8-3fd44e613a86","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been a landlord with Matthews a number of years and appreciate the personal service and support. I feel looked after by the team which is exactly why I have a managed service rather than doing it myself (as I am busy with my work). Thank you","createTime":"2023-10-25T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"627c2e2c-dd59-546a-b2d6-17eb8c3ab9e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Among all the estate agencies we've been through to find our house, Thornley Groves Altrincham has been the best, by far, to provide the service we were looking for. We had the blessing to have Colette Raftery to take care of our case. She has been very helpful, accommodating, and has done all the necessary efforts and cares to make our purchase happen in the best conditions. Thank you very much","createTime":"2023-10-24T23:00:00.000Z","locationID":"ALM"}},{"id":"4edcf311-12f2-58c0-9f32-e0e0e1cde543","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"While I have have had limited interaction with Thornely Groves Estate Agents overall, I am happy to leave a comment in the wake of a recent experience I have had with one of their agents, Tom Lee. Having been goging through a good few months in searching and booking viewings for a property, I ended up requiring Tom's help with viewing a property. To keep it short, he was quick with every single reply, asked the right questions, was swift in searching for the relevant information for me, and was always available and open for follow-ups. Hopefully others in the company showcase the same professionalism and care towards their clients; based on my experience I am happy to share this positive feedback.","createTime":"2023-10-24T23:00:00.000Z","locationID":"TGL"}},{"id":"24537efa-5ed4-5fd5-8c3e-e72448a9a2e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"While I have have had limited interaction with Thornely Groves Estate Agents overall, I am happy to leave a comment in the wake of a recent experience I have had with one of their agents, Tom Lee. Having been goging through a good few months in searching and booking viewings for a property, I ended up requiring Tom's help with viewing a property. To keep it short, he was quick with every single reply, asked the right questions, was swift in searching for the relevant information for me, and was always available and open for follow-ups. Hopefully others in the company showcase the same professionalism and care towards their clients; based on my experience I am happy to share this positive feedback.","createTime":"2023-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"761b92c4-94f9-502a-a276-dab209bfbbef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah, dealing with compliances and Leah dealing with Monton re rental. Both ladies, kind, knowledgeable and very professional. To date I can’t fault Thornley Groves, who guided me through the whole rental business. Having to rent my Mums home out suddenly when she went into care was above and beyond my knowledge. I have been guided through this process every step of the way with kindness and patience and a superb system backing it all up. To date I haven’t had one complaint.","createTime":"2023-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cfcf24c0-e001-5687-b99f-4c44f232d10c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent knowledge and support from Bill Cossins on not just suggesting improvements to a property Matthews manage for us, helping source really professional contractors and manage the work they did through to completion before putting the property back on the market. Super communication throughout and improvements all done on time and to budget.","createTime":"2023-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9819a6dd-65f6-5654-a6ae-c0c5545e2299","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie and Joel have been so helpful! I can’t thank them enough for always replying so quickly and getting everything done so efficiently. It has made moving and the stress associated with it so much easier to handle the whole experience has been amazing !","createTime":"2023-10-23T23:00:00.000Z","locationID":"STY"}},{"id":"a76c94db-db29-51cf-a1b8-8f85e526da4d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience, helpful team who kept in touch throughout the sale of my property.","createTime":"2023-10-23T23:00:00.000Z","locationID":"TGD"}},{"id":"302b5f81-2210-504b-9671-64c8462da797","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would recommend Thornley Groves as a management service.","createTime":"2023-10-23T23:00:00.000Z","locationID":"VGN"}},{"id":"3363e230-88b6-5417-a2cd-b55094a08bd0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hana was extremely helpful in helping us secure rented accommodation in Manchester. The process was very smooth, must recommend from me.","createTime":"2023-10-22T23:00:00.000Z","locationID":"TGD"}},{"id":"70edc2f9-d7ac-55ae-913b-e76f327ef379","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hana has been outstanding ! Everything has been dealt with so smoothly and the service has been excellent. I would highly recommend Hana!","createTime":"2023-10-20T23:00:00.000Z","locationID":"TGD"}},{"id":"a983ce8c-1492-52f1-8a7b-3047d7611fe4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We would like to write this review about Clare in the Monton office of Thornley Groves. This lady is an absolute credit to Thornley Groves as she has such knowledge of the industry and is so super efficient and works extremely hard to go the extra mile in giving 101% fantastic Customer Service.","createTime":"2023-10-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a88dc44-da98-5706-81c4-ca557aab3299","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thankyou to Clare and the team at Thornley Grove for helping us through the buying process and making things run smoothly for us :)","createTime":"2023-10-18T23:00:00.000Z","locationID":"SWN"}},{"id":"53e329ca-1f02-562a-bb70-7f36617d97cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at the Prestwich branch were extremely helpful, very professional, and got my property sold at the price I was asking. Nothing was too much trouble for them. There were a few setbacks during the sale, but that was completely out of their hands, and found another buyer immediately.","createTime":"2023-10-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"63ee4920-69f1-51d3-b6f8-1644da2ea760","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-10-17T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"53373af9-98ce-5484-ae95-10584f9f40fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The employees of this company dealing with customers are excellent. Umar Rulal, who managed my property, was outstanding and went above and beyond to sort things for me. He was always extremely polite, professional and efficient. I think, however, the company is geared more to big landlords and I found the systems used to be a little flexible and impersonal e.g the reporting system and no-reply emails. This will suit some, but was not ideal for me.","createTime":"2023-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"62584721-83ae-596f-8b60-8b72a2f14899","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I found the team at Thornley Groves very responsive and helpful. They chased the relevant parties when required to help move the purchase along, and were very easy to deal with. All in all a very pleasant experience, would definitely use again.","createTime":"2023-10-17T23:00:00.000Z","locationID":"HAL"}},{"id":"99ad9b8b-369b-5008-be16-584398a209fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing with this company as a new landlord , having had to rent my mums house out due to her needing to move into a care home. Thornley Groves has been with me every step of the way. I have fbeen grateful for their knowledge and guidance through these difficult times and as a first time landlord. My further years rental has just been arranged through Leigh at the Prestwich office and its gone so smoothly , excellent communication and nothingness too much.","createTime":"2023-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"085b6f80-8882-5788-91c0-f18be77186cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was a great experience viewing the house . Thanks to Ashley Smith !","createTime":"2023-10-16T23:00:00.000Z","locationID":"STY"}},{"id":"8bf2be32-8e16-5035-a4a3-7824a65d6fe4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience seeing a house thanks to Ashley Smith!","createTime":"2023-10-16T23:00:00.000Z","locationID":"STY"}},{"id":"605c2188-9e83-5947-b2d6-bd72d64b4128","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I own a rented property in Manchester and Katie Garner has been the Property Manager for some time. She is the most professional and conscientious, as well as most empathetic and understanding of people. Any issues or concerns are addressed swiftly as are replies to emails. Katie obviously really enjoys her role and this comes across very obviously in any communication. She is an excellent ambassador for the company. Thank you, so much, Katie!","createTime":"2023-10-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e397e68e-e231-5cb2-bb1a-8acfbe1847be","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Courtney Whelan has gone above and beyond in helping myself and my partner find a new place to live in Manchester! Shes professional, kind and responds quickly","createTime":"2023-10-15T23:00:00.000Z","locationID":"THF"}},{"id":"3441167f-0256-5694-b0e3-b6c8b1588da9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare Carpenter and her team handled the sale of my flat and throughout the whole process they were very professional and diligent with all matters. They made a stressful situation very bearable - many thanks","createTime":"2023-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c193832-0e61-5190-a6e5-13ef0b36cdfc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley Smith has been very professional and helpful during this time, I really appreciate his arduous work ethic.","createTime":"2023-10-15T23:00:00.000Z","locationID":"STY"}},{"id":"33155f2c-58e3-5582-8ed9-1470d710f9f9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Leigh Johnson (Property Manager) has handled our questions, queries and occasional maintenance issues with speed, courtesy and professionalism. The latest work, to fix a broken toilet flusher, was dealt with and resolved the same day, thanks to Leigh's prompt action. Many Thanks.","createTime":"2023-10-15T23:00:00.000Z","locationID":"VGN"}},{"id":"9050b5ec-607c-54bc-86eb-7aa422cb3a03","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a newish Landlord I am very grateful to Ava & the team for finding the ‘right’ tenants for my property. It’s so important you have tenants who are happy and settled and who love your property and it’s surroundings as much as you do! Communication with Ava & the team was superb. My emails are always answered very quickly & professionally. I never felt out of the loop and I know that my needs & wishes were understood and communicated to all members of the team. Thank you Ava, you’re a star 🌟","createTime":"2023-10-13T23:00:00.000Z","locationID":"SAL"}},{"id":"45601361-4245-5bf8-803a-700f7cb29d73","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Nice and friendly, had a good call with Ashley","createTime":"2023-10-12T23:00:00.000Z","locationID":"STY"}},{"id":"b0a594f5-17c7-5ce6-9fb4-38e280136934","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the moment I decided to let the flat the whole team at Thornley Groves gave good advice on rental levels and a wide range of other things that needed to be thought about and sorted. Ashley Smith was very personable when I met him, sensibly checked out the flat was at its best with lights on etc a few minutes before he showed a client up. The flat was let within a couple of days.","createTime":"2023-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"298190fc-acc0-50c1-aaa4-98c9d8e38469","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare Carpenter was very helpful throughout the process, always available and clearly an experienced professional.","createTime":"2023-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"04a9d04f-4c2b-5d4b-b665-51aacdd49b28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing yesterday with Ashley Smith, the viewing started on the given time, and Ashley was really helpful answering all the questions for me","createTime":"2023-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"45fa9365-86a0-5c3a-b339-010673d4571b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found the team at Thornley Groves very responsive and helpful. They chased the relevant parties when required to help move the purchase along, and were very easy to deal with. All in all a very pleasant experience, would definitely use again.","createTime":"2023-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a2295d4d-74a1-50de-93bc-91cb946a58ab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Leigh for your assistance, excellent communication throughout the process","createTime":"2023-10-10T23:00:00.000Z","locationID":"VGN"}},{"id":"6fd9146e-bf19-5109-aee4-7838bf3ed740","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-10-09T23:00:00.000Z","locationID":"SAL"}},{"id":"d2f74481-f353-5d66-8793-b262c8637958","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service by Ashley Smith​, I couldn’t have completed this process without Ashley guiding me throughout. He was kind and very respectful. His professionalism and expertise helped me finding the apartment that I was looking for! Would definitely recommend him.","createTime":"2023-10-09T23:00:00.000Z","locationID":"STY"}},{"id":"be6432f8-9ff6-5eb0-967d-1b5896d05213","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"they are doing very well, and perfectly dealing their clients, I experienced a perfect customer service.","createTime":"2023-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b01f3f7-9ebe-5e76-85b7-b436fd2cfa21","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Got back to me quickly when I needed a reference.","createTime":"2023-10-09T23:00:00.000Z","locationID":"VGN"}},{"id":"462df3e7-79f9-5d1e-8a5a-3cbbfe7dc1ef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I have used Matthews for property management of my flat in Chester for nearly 15 years and have always found them very professional and helpful. I am most recently dealing with Bill Cossins, who is always very responsive and proactive in managing issues.","createTime":"2023-10-07T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"0989cc23-1b04-5fa5-ac36-90366e4110da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare has been fantastic from start to finish of our home sale. From originally nipping into the branch to have chat, Clare took the time to speak about what the market and the likelihood of selling our property and once we had decided to go ahead got ball rolling with marketing and viewing. We had to juggle our dog for viewings, plenty of notice was given and Clare always checked to see if we were happy to proceed. Finally, we had a difficult end to the sale but Clare was brilliant and we got it over the line with her helpful negotiating. Clare's valuation was accurate and we we successfully achieved asking price- we couldn't have asked for more. I can't fault the communication and support provided. If I requested a call back or dropped an email I got a reply that was almost instant. Thank you Clare and we wish you every successful! Rosie and Adam","createTime":"2023-10-05T23:00:00.000Z","locationID":"SWN"}},{"id":"ce8f1b7a-6705-5c82-9ea2-182ab5a2a43e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been renting through Thornley Groves for nearly 1 years. Recently our tenancy was taken over by Lucy Clegg. She has been an absolute star. She has gone above and beyond to help us arrange repairs at the property which were unattended for quite a while. She even helped us renew our tenancy agreement. Whenever we asked her for anything, we get a response the same day. She was friendly, professional and the most diligent property manager we have ever dealt with.","createTime":"2023-10-05T23:00:00.000Z","locationID":"VGN"}},{"id":"357ea20d-df37-5b12-95b5-f4bc07a0eff6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Thornley Groves acting quickly to get my property on the market and let. Jordana was easy to reach on her mobile and always in touch with me getting everything in order and organised.","createTime":"2023-10-05T23:00:00.000Z","locationID":"VGN"}},{"id":"7eaa3e89-e2b0-5f6b-8ca4-23626d867b34","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been renting through Thornley Groves for nearly 1 years. Recently our tenancy was taken over by Lucy Clegg. She has been an absolute star. She has gone above and beyond to help us arrange repairs at the property which were unattended for quite a while. She even helped us renew our tenancy agreement. Whenever we asked her for anything, we get a response the same day. She was friendly, professional and the most diligent property manager we have ever dealt with.","createTime":"2023-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"19e26d20-c1ca-56c8-b587-832db6b014d2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently completed on a house that was marketed by Megan. Megan is a pleasure to deal with, helpful and enthusiastic. Thanks for your help, it’s been refreshing to deal with you. If Megan wasn’t in the office, Kirsty stepped in and again, things were dealt with efficiently and effectively. We will be sure to recommend your services.","createTime":"2023-10-03T23:00:00.000Z","locationID":"TGD"}},{"id":"ae1b1129-c1f6-57c9-a65f-a052ba9114cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Doug, Colette and the whole team have been fantastic throught the whole process, even though it wasn't straight forward. Thank you.","createTime":"2023-10-02T23:00:00.000Z","locationID":"ALM"}},{"id":"31a967d0-381c-51e4-bf4d-321e22ea304d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves recently look over management of the property i am renting and handled the renewal of the tenancy. Lucy Clegg was my point of contact and I found both her and Thornley Groves helpful and professional throughout the process.","createTime":"2023-10-02T23:00:00.000Z","locationID":"TGL"}},{"id":"4441b37b-d6ab-5f28-809f-f7b955eab149","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy at the Prestwich branch was very helpful securing a reliable tenant for my property.","createTime":"2023-10-01T23:00:00.000Z","locationID":"VGN"}},{"id":"f97cb8d9-c062-5da4-a236-2030c1b6cc47","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole team at Thornley Groves have been brilliant to deal with but especially Tom Beevers. Tom went out of his way for us, got our (lower) offer accepted within 15 minutes of our second viewing and was generally just great to deal with. Being first time buyers, we were naive about the process and felt very out of our depth when issues came up. Tom gave us fantastic advice the whole way through and we could not recommend him more. Thanks again!","createTime":"2023-09-28T23:00:00.000Z","locationID":"HAL"}},{"id":"9e3010a3-a1e8-5677-a196-755f19b99651","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves' Hale office is an excellent estate agent to trust with the sale of your property. The office manager, Tom, is fantastic. From start to finish, he provides a thoroughly professional service. He keeps you in the loop at all times and doesn't give the buyer's conveyancer a moments rest. He's on to them, ensuring the sale gets over the line. Tom has sold several properties for me and I wouldn't use anyone else in Hale.","createTime":"2023-09-28T23:00:00.000Z","locationID":"HAL"}},{"id":"7dbbf227-f019-566e-a915-652464ad71f2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am delighted with the help I have received from Courtney Whelen in renting a flat for a young family from Malawi. What a relief when my offer was accepted!","createTime":"2023-09-28T23:00:00.000Z","locationID":"VGN"}},{"id":"f92d7557-c70c-5ec5-81fe-99c3f9a8d6f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had excellent interaction with Ashley Smith who was very proactive & precise in securing new tenants for my apartment. Found Ash pleasant to deal with & very attentive to even small details. Highly recommend him if you are looking for someone to rent your property.","createTime":"2023-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0b3376e9-ec71-5590-8ac4-d0bc9cd81c12","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a Landlord living outside the UK I am so privileged to work with Jodie Finch who runs my rental unit in Manchester so professionally that the investment is a complete pleasure as I am totally hands off but at all times fully informed. Jodi Finch makes a Landlords life an absolute pleasure.","createTime":"2023-09-27T23:00:00.000Z","locationID":"STY"}},{"id":"8f042010-3ced-54fc-a948-6e0dc913d4c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team at Didsbury have been so helpful! As someone new to renting it was quite a daunting process but they've put my mind at ease. Thanks again!","createTime":"2023-09-27T23:00:00.000Z","locationID":"TGD"}},{"id":"d5b140a3-f789-589f-ac99-1357c3c68080","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Such a fantastic lettings team with great service at their forefront!","createTime":"2023-09-27T23:00:00.000Z","locationID":"TGD"}},{"id":"26ddc682-d31f-586b-b742-7ea8d3e5e366","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Transferred 2 properties over to Thornley groves over the last few months and had a really seamless, stress-free experience! Eleishia and Lucy Johnson were really helpful and quick to action any updates. They kept me and my husband informed throughout the whole process and it was a pleasure to work with both of them. Thank you!","createTime":"2023-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b2c31500-7d81-5646-afbf-3f5aa3b58193","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I spoke with their Tom Lee about a particular property. He couldn't have been more. Informative and helpful. He was on time for the viewing and continued to the same standard.","createTime":"2023-09-25T23:00:00.000Z","locationID":"TGL"}},{"id":"e1ab6780-121f-560f-9af5-e6739d41c6c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I spoke with their Tom Lee about a particular property. He couldn't have been more helpful or informative. He was on time for the viewing and continued to the same standard. Many thanks","createTime":"2023-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2db51406-4d79-5f53-85d5-9e3791ff1c59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was really friendly as a a first time buyer she gave some useful tips. Thank you","createTime":"2023-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d4ba21c4-6ae7-5520-894d-ffc37607e9f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly has been so responsive and helpful whilst we were arranging to view a property. Whilst we were viewing it she was super friendly and helpful as she had so much knowledge regarding this property and made the experience very exciting for us.","createTime":"2023-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb104895-49ef-55e6-9f71-4e7e29cfefa9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A shout-out to Vicky Kelly, who is always helpful and always up-to-date on any issues. A real pleasure to work with.","createTime":"2023-09-21T23:00:00.000Z","locationID":"THF"}},{"id":"1d921837-842c-5b8d-9301-6f514029532b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley was extremely professional and helpful, we was running late for our viewing but he made sure this was still possible and answered all questions and concerns we had. Would highly recommend 😊","createTime":"2023-09-21T23:00:00.000Z","locationID":"STY"}},{"id":"ce0c2352-d45a-5ed2-ad36-8c06dbcd6bc6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing today, and Ashley Smith was the organiser, he did a fantastic job and was really helpful 👍👍👍👍👍👍👍","createTime":"2023-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d0c3e44-05d2-53aa-852e-cf06aa0beff1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Friendly staff and some great properties on offer.","createTime":"2023-09-21T23:00:00.000Z","locationID":"VGN"}},{"id":"60207a69-95f3-53a5-b7f8-9c48de7fab97","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Exceptional performance from Ashley Smith and the lettings team. Found a tennant quickly and completed all necessary paperwork, referencing etc quickly. Tenant in occupation and paid on the agreed date.","createTime":"2023-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e1e3b7f-aee6-5f04-9ebb-62d97ebd555a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It looked fast easy to do formes","createTime":"2023-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"48e5ab20-7df1-5e07-916b-905099480ca9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I went to view property with 2 agents Kelly and Jemma both were pleasant warm welcoming n very keen to show round the property n both very knowledgeable n informative customer service was 10/10 could not fault either agent n would use the company again n would recommend to others both worked at the monton office","createTime":"2023-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"210ff282-ed4c-5d26-95e8-4056c9bc39d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently let our flat with the help of Thornley Groves. They found us a suitable tenant very quickly, and the process of referencing etc was speedy and smooth. We in discussions we found their advice useful, and communications were easy and efficient. Many thanks to the team, in particular Ashley who took the lead.","createTime":"2023-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"396ae639-6416-55fd-b11f-edc64c0aac78","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Becky Finn the property manager at Thornley Groves Estate Agents is our go to contact, we are landlords and use Thornley Groves Estate Agents as our agent, Becky is always on point, returns calls promptly, deals with all the with situation we have as landlords, in a professional, and prompt manner. I would highly recommend Becky and Thornley Groves Estate Agents","createTime":"2023-09-19T23:00:00.000Z","locationID":"VGN"}},{"id":"0576720e-4bae-5a7d-bbaa-0b14939ea85c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to ashley nice to work with him","createTime":"2023-09-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6b04b07c-8160-50cc-ab65-ae2994511375","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The estate agent, Jemma Payne, was very friendly and personable. She had good knowledge of the house itself and was willing to come back to us with answers to any questions she didn't know off the top of her head.","createTime":"2023-09-18T23:00:00.000Z","locationID":"SWN"}},{"id":"c90a6e8b-e80f-51c7-af11-60ac3fbca526","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I really had a great experience with the staff. The staff is very professional especially Ashley Smith, really prompt with the replies and cleared all my doubts in just one phone call. I appreciate the quality and work ethic they bring. Highly recommended. Adrika","createTime":"2023-09-17T23:00:00.000Z","locationID":"STY"}},{"id":"d99bb93f-6a63-5030-9b5b-1552358e569d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"SheIt is amazing woman . Also she help me a-lot . Moreover she did not get bored of me despite my presence every day . I think you are lucky to have this great woman ( Jodie )","createTime":"2023-09-17T23:00:00.000Z","locationID":"STY"}},{"id":"7f56ac5d-8364-5bae-bb96-1c8184e6eb09","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dealt with Ashley Smith who was assisting me in renting a property. From all the estate agents I have dealt with he has been the most helpful and responsive. He’s assisted with all my queries extremely quickly. He’s doing a great job.","createTime":"2023-09-17T23:00:00.000Z","locationID":"STY"}},{"id":"6bd3dab1-e753-5c6f-a7b3-8cfd263c5499","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to express my sincere appreciation for Ashley Smith 's exceptional performance at Thornley Groves Southern Gateway. Ashley has demonstrated remarkable professionalism by promptly and courteously addressing our inquiries. Her efficiency and politeness made it possible for us to complete our rental agreement within just three days. Outstanding job, keep up the great work, Ashley!","createTime":"2023-09-14T23:00:00.000Z","locationID":"STY"}},{"id":"874036f2-679a-5ab3-a01f-a3deea35f8ad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"My business with Thornley Groves has been favourable. Any issues have been dealt with professionally and quickly resolved. One star dropped for sometimes having difficulty contacting Thornley Groves by telephone.","createTime":"2023-09-14T23:00:00.000Z","locationID":"VGN"}},{"id":"e9b003a1-048b-582a-8a76-f8bd09ce1258","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My business with Thornley Groves has been favourable. Any issues have been dealt with professionally and quickly. One star dropped for difficulty in contacting Thornley Groves by telephone.","createTime":"2023-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"12d2bffa-3e85-5844-a013-12e04a4ad272","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We couldnt ask for more from Courtney, our letting agent. Professional showing of the house. Had a number of question during and after the viewing which were answered promplty. We wanted to act fast and Courtney did all she could to facilitate that. Thanks!","createTime":"2023-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d78666e-db78-5e88-be29-ebbdfc034d5e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager, Umar Rulal, was very attentive and particularly so during a tenancy turnaround at my property. Many thanks Umar! S. Mackenzie","createTime":"2023-09-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"57a368b2-2514-5b98-9419-fed866740ff6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Aimee does an excellent job managing my properties with minimum fuss.","createTime":"2023-09-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a30d418c-66a2-5ae2-acbb-a167c642521d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing aided by the lovely kelly she went through everything collectively and made the viewing a good experience many thanks kelly","createTime":"2023-09-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe4b4ecd-8786-5c59-9802-5f7af854db88","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience with Thornley Groves. Especially thanks to Ashley Smith, for being knowledgeable about the local market, attentive to my needs, and went the extra mile to find the perfect home for me. I highly recommend their services.","createTime":"2023-09-12T23:00:00.000Z","locationID":"STY"}},{"id":"4d470ea5-a1a3-5543-9442-5929fd269a57","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am very pleased with the cooperation. Ashley worked very quickly and efficiently, so many thanks for his work and help. Because of him I’m moving into my new flat next week! Thank you!","createTime":"2023-09-12T23:00:00.000Z","locationID":"STY"}},{"id":"115f879f-157b-57fb-b52c-88e8cb024e51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hana did an amazing job here I must say she understood us so well and guided us so nicely.. Thanks hana for such being so professional and kind","createTime":"2023-09-12T23:00:00.000Z","locationID":"TGD"}},{"id":"64c9c4a2-025b-59b1-95aa-9f3036b4e9b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great house viewing with Kelly McDermott from their Monton office today. She was friendly, knowledgeable about the property and had a real enthusiasm to both help us and secure a sale for the property. She took a real interest in us as potential buyers and everything as a result went very smoothly. Thank you :)","createTime":"2023-09-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b12a2eea-9af3-590e-976c-77f79c04dcbf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All our inquiries were answered by Ashley Smith. We also got a quick email response.","createTime":"2023-09-11T23:00:00.000Z","locationID":"STY"}},{"id":"3b841945-d8f5-58e0-8fd4-cfc55bd96824","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly has been absolutely wonderful she is an absolute gem she has gone above and beyond for me and making such a nice experience out of a stressful time. Always happy to help and always accommodating when needed another viewing she is a very valuable member of Thornley Groves cannot recommend her services enough... Thank you Kelly for bring so wonderful 👌🫶","createTime":"2023-09-11T23:00:00.000Z","locationID":"SWN"}},{"id":"30109bf1-9c5b-53ab-9ed9-173d6eaa8003","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Would like to thank Kelly for her help when showing us a property recently. Kelly's friendly approach and knowledge helped us incredibly, as we are first time buyers and appreciated her openness to support. Thanks again, Kelly.","createTime":"2023-09-11T23:00:00.000Z","locationID":"SWN"}},{"id":"d1bce2cf-4f1d-5bb1-9e80-784d45babd04","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott is a legend. Honestly one of the loveliest estate agents you could hope to deal with.","createTime":"2023-09-11T23:00:00.000Z","locationID":"SWN"}},{"id":"050623d0-982d-5f05-9b8f-9aa5be7eae66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was so lucky to get Kelly from the monton branch as my agent she has gone above and beyond any agent I know... she is amazing at her job and I sure a very valued member of T G...she is just so helpful and accommodatimg nothing is to much trouble to her makes you feel so at ease and just really cannot do enough to help answerd all questions and if didn't know came back to me with answers just a really lovly helpful wonderful person who is great at her job.. Cannot thsnk her enough for all her help 👌🫶","createTime":"2023-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0c1e6599-2002-5f6a-b37b-15a5aef6fb1a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience dealing with this estate agent. I had the pleasure of dealing with Courtney Whelan, who was helpful at every stage and very quick to communicate. She really went above and beyond everyday to find us our apartment, don’t think we could have done it without her! Would highly recommend👍🏼 - Tom and George","createTime":"2023-09-10T23:00:00.000Z","locationID":"THF"}},{"id":"66db74c7-2005-5e62-a6c2-642464243369","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have recently put our house on the market with Thornley Groves Prestwich branch. From the start of our journey to putting it on the market we have been impressed with the process. This includes from the valuation from Tom Lee- a great guy- professional, upfront and made us feel at ease with his personal approach, to the guys who did the professional pics (Ben Stokes and 2 other colleagues). They were super organised and professional and again, a very professional approach. Thank you! Catriona and Mark.","createTime":"2023-09-10T23:00:00.000Z","locationID":"TGL"}},{"id":"198a5172-68dd-5458-8e12-ccf5055b3e3d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"helpful considerate hard working","createTime":"2023-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"feab1e9d-bf5e-577e-beed-f2c3e15ac031","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott showed us around a property today. She was very knowledgeable about the property and the surrounding area. Kelly allowed us to take our time in the property as well as answering our questions. We were very pleased with the service we received from Kelly.","createTime":"2023-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"223a31d1-a43e-5850-9add-85785881c7b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have recently put our house on the market with Thornley Groves Prestwich branch. From the start of our journey to putting it on the market we have been impressed with the process. This includes from the valuation from Tom Lee- a great guy- professional, upfront and made us feel at ease with his personal approach, to the guys who did the professional pics (Ben Stokes and 2 other colleagues). They were super organised and professional and again, a very professional approach. Thank you! Catriona and Mark.","createTime":"2023-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec4fa942-91b0-5de8-a48b-775aa221968f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have a good experience so far with Joel Winterflood who has gone and above and beyond to check that teething problems after the move were resolved.","createTime":"2023-09-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c937712b-4f37-5b0e-a73c-03e75560880b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Thornley Groves if you need to rent out or find an apartment in Manchester. Not sure how they did it but I had an offer to rent my Appartment in the Hacienda within 24 hours of appointing (very helpful and professional Samantha Williams) and within 48 hours, I had a total of 3 offers to rent!! Very well done. The follow up on documentation and contracts process very smooth and every issue dealt with very quickly and efficiently (thank you very much Jodie Finch for accommodating all my requests)! Highly Recommended!","createTime":"2023-09-07T23:00:00.000Z","locationID":"STY"}},{"id":"ee66dc9d-b48b-5aed-a164-ff226cf7a3d5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dear Ash, Thanks for your service and patiently waiting when we are standing at the wrong location. Thank you so much your time and service. Happy with Thornley Groves services. Thanks Chan","createTime":"2023-09-07T23:00:00.000Z","locationID":"STY"}},{"id":"fa56b6f7-274f-5406-a34b-552c1528eb3f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-09-07T23:00:00.000Z","locationID":"STY"}},{"id":"25a0225c-0d7c-5eae-b251-7dddb617ef2e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley Smith handled new tenancy very well and kept me informed throughout the process.","createTime":"2023-09-06T23:00:00.000Z","locationID":"STY"}},{"id":"7f9477e0-a959-555d-8b03-b01f622feb72","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves is a very reliable property agent. Ashley and Samantha in the letting team provided super efficient service and secured a tenant for my property within a month. Herbert the property manager also provides a high standard service. Many thanks to you all.","createTime":"2023-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9fa53e22-55ca-59ad-9c01-f7aeaed54dc3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was Professional, efficient & patient today with our viewings considering we had with us over 11 overseas investors viewing over 6 properties. i cannot recommend Kelly enough. She is an asset to Thornley Groves.","createTime":"2023-09-05T23:00:00.000Z","locationID":"SWN"}},{"id":"a5b90978-7325-5ad7-86c1-ab6f3eea5d19","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley Smith super helpful and responded to my query quickly and professionally","createTime":"2023-09-05T23:00:00.000Z","locationID":"STY"}},{"id":"c86f713a-a0fb-51e5-bc7c-a102768730c6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Although experienced big delays in receiving a response for certain properties. Lettings coordinator Ashley Smith kindly advised me on securing a place and was very active and helpful.","createTime":"2023-09-05T23:00:00.000Z","locationID":"STY"}},{"id":"c794a7ca-d731-5e50-9d41-544a2d38a14b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was a pleasure dealing with Thornley Groves for our recent purchase. Their manager Tom was a superstar! Nothing was too much for him and despite issues with the legals, he took control and ensured a smooth transition. He is a vital asset to the company and it was a pleasure dealing with him. I would recommend Tom unreservedly to anyone looking to either sell or buy a house !","createTime":"2023-09-05T23:00:00.000Z","locationID":"HAL"}},{"id":"adb0cdb3-2c9c-511b-a082-23632e4c2330","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was very professional, efficient & Patient today at our viewings considering we had over 12 overseas investors viewing over 6 Properties. I cant recommend Kelly enough.Thank you your an asset to Thornley Groves.","createTime":"2023-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d966acd5-4635-5650-9cd1-cd755d246397","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good communication and advice. Ours was a difficult sale but helped immensely by all the staff at the Altrincham branch , especially Colette.","createTime":"2023-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8850065d-2064-585d-839a-a4468ae28f90","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a very good experience with Thornley Grove / Sale. Carolyne has been amazing and very helpful. All staff are professional and responsible. Thank you","createTime":"2023-09-04T23:00:00.000Z","locationID":"SAL"}},{"id":"e8191dae-d778-5ce0-9ad9-959892b4614b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley Smith, thank you for all your help and quick responses. I have been looking for a property for the past month and you have been super responsive and helpful!","createTime":"2023-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2339a6e1-48db-5e3b-967e-fb3df795ff89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our experience with Matthews was very good on the day we were shown around two flats in Chester by Aaron - he was extremely knowledgeable and helpful in answering our detailed questions on all aspects of the property. We appreciated his relaxed and unhurried attitude to our viewing task very well - so thanks, Aaron. Other office staff also made for a welcoming visit. We are now looking forward to further dealings with Matthews in pursuit of a hopeful purchase in the fullest confidence that it will proceed with the required and necessary level of professionalism.","createTime":"2023-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6eca3cc4-a5eb-5a85-80c4-f027650c7101","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was happy with the way the business was carried out without any further issues","createTime":"2023-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"36c40afb-6162-5509-9554-1d978e316979","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As purchasers we had a positive experience dealing with Carolyne Brindle. She was extremely responsive to any queries and always tried to help us with additional viewings for example. Our purchase was completed smoothly. As we were living outside the area we took her advice on a recommended conveyancing solicitor who proved to be a very good choice.","createTime":"2023-09-03T23:00:00.000Z","locationID":"SAL"}},{"id":"29964c57-f603-5657-8295-aaab20ee6a08","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Very professional team. Caroline is always courteous and charming. As I told her, she always appears to be in a happy mood. Would definitely recommend","createTime":"2023-09-03T23:00:00.000Z","locationID":"SAL"}},{"id":"663b5add-962d-5aef-b395-1d87f2d0a557","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I worked with Ashley while looking for an apartment. she was quick to respond to my enquires and very professional. I highly recommand her and recommend working with Thornley Groves when looking for housing.","createTime":"2023-09-03T23:00:00.000Z","locationID":"STY"}},{"id":"6e70a64e-28e9-5faa-ab2d-4a40a6c64437","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom Beevers at Thornley Groves Hale was a superstar. He got me an offer within 2 weeks of listing the property and saw the whole process through to the end. He ensured the process went smoothly from start to finish. I strongly recommend !!!","createTime":"2023-09-03T23:00:00.000Z","locationID":"HAL"}},{"id":"9b8bb0a7-0fdf-5b93-8600-58615f7554ba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I will like to say a big thank you to Karen, Amanda and Mark. They are all so helpful and made my renting process a beautiful and easy one. I will recommend them anyday.","createTime":"2023-09-03T23:00:00.000Z","locationID":"TGL"}},{"id":"728a9293-7f12-581d-a57d-b1566b83e135","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a good experience securing a flat to rent in my desired location in Greater Manchester. Ashley Smith was very helpful and made the whole application process a breeze. The option to opt-in for the No Deposit Scheme which Thornley Groves offers was much appreciated.","createTime":"2023-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"739ee48a-16f2-5685-8321-a11dde8bd096","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank Colette for working tirelessly to ensure the sale of my property went through. I was kept up to date at all times and Colette went above and beyond throughout. I would have no hesitation in using Thornley Groves in Altrincham again.","createTime":"2023-08-31T23:00:00.000Z","locationID":"ALM"}},{"id":"e175593f-2870-5ec2-882a-287ffb6a8d00","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've been a customer of TG for 20 years and whilst its a large company, I have throughout this time, always received a good, professional service. Ashley Smith has dealt with this particular new tenancy in an exemplary manner and kept me informed at every step of the process, culminating in the tenant moving in today (1st Sept) This has not been an easy process, as the apartment was left in a terrible state and Ashley managed to arrange for it to be cleaned in time for the handover of the leys. Well done Ashley!","createTime":"2023-08-31T23:00:00.000Z","locationID":"STY"}},{"id":"6e1935c6-ab52-53a4-8f71-a0a1fca8c412","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the pleasure to work with Ashley Smith recently, and I want to highlight how effectively she assisted in passing my offer to the landlord. Ashley's prompt response and professional approach ensured a smooth transaction. I appreciate her efficiency and support in this matter.","createTime":"2023-08-31T23:00:00.000Z","locationID":"STY"}},{"id":"d81b9ae3-98ab-5593-8eb3-0ced66dbbd8d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This estate agency is really helpful and the system is very easy to use for renters. I was handled by Ashley Smith.","createTime":"2023-08-31T23:00:00.000Z","locationID":"STY"}},{"id":"e1e52518-fd16-57dc-892e-639ca2e12ce0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been a customer of TG for 20 years and whilst its a large company, I have throughout this time, always received a good, professional service. Ashley Smith has dealt with this particular new tenancy in an exemplary manner and kept me informed at every step of the process, culminating in the tenant moving in today (1st Sept) This has not been an easy process, as the apartment was left in a terrible state and Ashley managed to arrange for it to be cleaned in time for the handover of the leys. Well done Ashley!","createTime":"2023-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"af59300f-5089-5002-a30e-ef87ba31caf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I cannot praise Tom Beevers enough He got us an offer within a few days of listing the property , the sale went through smoothly and quickly due to Toms constant over sight . He was extremely communicative and supportive and made the whole process run smoothly . Definite 5 stars for Tom","createTime":"2023-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"99ae8c6e-cc73-5d89-bde7-7f229248da38","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Let me state I get the frustration on the rental market, it’s at an all time competitive high in city centre. However, to some extent you have to take charge and get to the office to speak in person, even it is is far because the door is always open and they will help. Eve Kelly has found and shown me two apartments, one in 2021 and the second just this week. She is professional, efficient and great at her job. Conor in the office went above and beyond to help me when I went in unannounced on a Saturday after having trouble reaching by phone. In regards to complaints from tenants regarding problems in flats… these are misdirected at Thornley employees, as they are the ‘middleman’ and can only be as good as the the landlord they are representing. A disclaimer, I work in an art gallery, I have nothing to do with this company but give them the benefit of the doubt. After all my dealings over the last few years with this office, I’d say they are as good as any in the city and again a big thank you to Eve and Conor.","createTime":"2023-08-30T23:00:00.000Z","locationID":"STY"}},{"id":"d61b1e8f-170c-5fb0-a5ab-69f6c84c4f07","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"M y experience was great. Karen was very professional and extremely kind and friendly Would highly recommend business with them.","createTime":"2023-08-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"37b43830-c900-5293-91cc-7d4b58125baa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely I love is property thank you","createTime":"2023-08-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c6c2fcdb-f08d-52f9-8661-370d6134819a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-08-28T23:00:00.000Z","locationID":"SAL"}},{"id":"9c07af47-aac1-592c-9cfc-d8dbec087527","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We would definitely use Thornley Groves again, Colette kept us in the loop throughout the whole process and was always really helpful and friendly. Colette was always professional and went above and beyond to help. We would 100% recommend them, and thanks again you've been amazing","createTime":"2023-08-28T23:00:00.000Z","locationID":"ALM"}},{"id":"416f503a-7242-5d0f-8bef-a2185f194695","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a wonderful experience with Ashley at Thornley Groves. He was quick to respond, gave me all the right details and didn’t leave me in the dark!","createTime":"2023-08-24T23:00:00.000Z","locationID":"STY"}},{"id":"3fa78b22-1437-54a2-a378-a735cced49b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley at the Manchester office has been fantastic in helping me search for a flat and really helpful, Dominic","createTime":"2023-08-24T23:00:00.000Z","locationID":"STY"}},{"id":"724cf5ae-da1b-5e12-aae2-e9ae1405e2ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-08-24T23:00:00.000Z","locationID":"TGL"}},{"id":"e169828b-743c-5ffc-8da8-c6b062159fcc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"good services ，quickly return","createTime":"2023-08-24T23:00:00.000Z","locationID":"VGN"}},{"id":"8de47456-1ed0-576b-969a-d9ba0358e9ea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been dealing with Ashley whilst applying for property's around Manchester, and they have always been extremely helpful with any questions we may have and if we have ever had ab email enquiry they have always been extremely quick to respond.","createTime":"2023-08-23T23:00:00.000Z","locationID":"STY"}},{"id":"2ee8855a-0a31-575c-b2e0-c174252076e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quick and helpful responses from Ashley Smith when applying for a property!","createTime":"2023-08-23T23:00:00.000Z","locationID":"STY"}},{"id":"b4ef3642-de17-5d04-a0ac-5a4140515862","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dealt with Ash and he was extremely helpful.","createTime":"2023-08-23T23:00:00.000Z","locationID":"STY"}},{"id":"baba73b7-b1c4-5153-adbc-601575700216","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Karen for being so friendly and welcoming, you made the viewing worthwhile. Hey Thornley Groves, Karen is such a good ambassador.","createTime":"2023-08-23T23:00:00.000Z","locationID":"TGL"}},{"id":"ff547c8a-9eab-5b18-a162-9ef34dee394d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've had the pleasure of working with Ashley Smith to secure a flat in my desired location. He responded really quickly and was a great help in this stressful time of relocating for my new job. Five stars.","createTime":"2023-08-22T23:00:00.000Z","locationID":"STY"}},{"id":"7728a2a7-573a-583a-b251-6d36cb2e2d73","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I talked to lettings coordinator Ashley Smith​ at Thornley Groves, and he has been great help. He responds fast and are easy to reach out to. He is very helpful and has a professional approach.","createTime":"2023-08-22T23:00:00.000Z","locationID":"STY"}},{"id":"a939676d-70a1-5681-ab70-6a7cb9fffdf5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley Smith was very quick at responding to my questions and very helpful in getting me a property.","createTime":"2023-08-22T23:00:00.000Z","locationID":"STY"}},{"id":"53c3a684-c08d-5fe7-aa17-a94705681f8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was lovely she has everyone show up at there wrongs time and all showed up at once there was a lot she handled it lovely and professionally really love lady and made a full house comfortable still viweing was lovely and so was Karen","createTime":"2023-08-22T23:00:00.000Z","locationID":"TGL"}},{"id":"2486a36c-42a0-54f4-892e-688bd0ade1b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was a lovely experience viewing the property with Karen. She was very professional and happy to answer any questions I asked.","createTime":"2023-08-22T23:00:00.000Z","locationID":"TGL"}},{"id":"3cae1438-7060-5906-b2e3-104251bce2f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Swift and seamless communication. Hannah met with us for viewing, nice and polite and also ontime. Give detailed information and carried us through the process. Thank you","createTime":"2023-08-22T23:00:00.000Z","locationID":"TGD"}},{"id":"41908743-d3fd-59cb-b63e-2181a45fe774","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Review for Meg Corbridge from Fallowfield office: Meg is a very good property manager. She has turned around my view of Thornley Groves as she is efficient, responsive and is a very good communicator. I can rely on Meg to manage and organise whatever needs doing with my properties.","createTime":"2023-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ffda0a10-eecd-54cb-b221-b5c5b2035fb7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been super impressed with Thornley Groves from the minute we gave them the instruction to sell our home to completion. Clare Carpenter was always available and went the extra mile to make sure the house sale completed asap. Thank you so much for everything. Highly recommended.","createTime":"2023-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"63ff2d8b-398d-5876-a379-19680d1be36b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Been in communication with Ashley smith, she is very helpful and responsive - made the process much easier :) great to feel appreciate and part of the process as a tenant for once because with other agencies it doesn’t feel that way","createTime":"2023-08-21T23:00:00.000Z","locationID":"STY"}},{"id":"daa88e76-995d-5cae-aead-e22a8f704c38","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Such friendly staff. Mark is a dwdu ates manager with a natural flair for customer seevice","createTime":"2023-08-21T23:00:00.000Z","locationID":"STY"}},{"id":"121ae957-ad90-5b5d-8e1d-996e9f95b63f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Viewed with Ashley Smith. He was so nice and helpful.","createTime":"2023-08-20T23:00:00.000Z","locationID":"STY"}},{"id":"b707168d-596d-51f1-96a4-8dce3eb9065b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was a purchasing a property through Thornley - and they really helped the get the deal over the line. Helped so much and supported any questions throughout. Not pushy, super humble and helpful. Even post completion and sale they have been super helpful. Tom was the selling agent who was awesome.","createTime":"2023-08-20T23:00:00.000Z","locationID":"HAL"}},{"id":"2978d147-6ffd-5511-9b6b-aa6b948663ea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently purchased an apartment through TG in Hale. Great service and felt the whole transaction was handled professionally and with full transparency. Tom and The Hale team come highly recommended. 5 star service","createTime":"2023-08-20T23:00:00.000Z","locationID":"HAL"}},{"id":"d1bb9a76-9778-5f97-be55-21fbb88634c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When our property was broken into. Our tenants were understandably very upset. Our property manager Umar handled the whole thing in a professional and understanding manner. I rang him dot on 9am and explained what had happened, he went through what I needed to do and followed it up with a detailed email. He also spoke to the tenants in regard to securing the property further.. Thank you for providing us with a very professional service Umar.","createTime":"2023-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b21ea78d-bdba-5084-bcd3-34e1e5c92a91","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently had the pleasure of working with the remarkable team at Matthews of Chester, particularly Ali, who went above and beyond to assist me with a challenging tenant replacement. I cannot express my gratitude enough for the exceptional service and seamless experience I had throughout the entire process. From the moment I reached out to Matthews of Chester, Ali's professionalism and dedication were evident. She promptly responded to my inquiries and took the time to understand my specific requirements. Ali went the extra mile to manage the visits and coordinate various maintenance tasks. For instance, she effortlessly handled the coordination of contracts for window replacements and the fixing of the bathroom. Ali's attention to detail and organizational skills were evident throughout, ensuring that everything ran smoothly and efficiently. What truly sets Ali apart is her exceptional responsiveness and amiable nature. She consistently demonstrated a genuine willingness to assist, promptly addressing any concerns or questions I had along the way. Her friendly and approachable demeanor made the entire experience stress-free and enjoyable. Working with Matthews of Chester has reaffirmed my belief in outstanding customer service. The team's commitment to delivering quality solutions and their meticulous attention to every detail are commendable. I wholeheartedly recommend Matthews of Chester to anyone seeking a reliable and professional letting agency. Whether you're a landlord or a tenant, you can trust Ali and the team to provide an unparalleled level of service, expertise, and care. Their dedication to ensuring a positive experience is truly commendable. Thank you, Ali, and the entire team at Matthews of Chester, for going above and beyond to make my tenant replacement process a resounding success. You have earned my highest recommendation, and I will definitely be returning for any future letting needs!","createTime":"2023-08-18T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"8c155f8a-569b-57da-a548-081e56628d21","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom Lee was super efficient and professional. He created the property listing within 2 days with superb pictures. I would highly recommend!","createTime":"2023-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc7f5b48-0554-53ba-80ec-66d1784dae98","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First time rent from Thornley Groves. Honestly, the first impression was not really good, my flat has lots of issues and they did not fix them before I moving in. But my property manager Michael Richardson is such a prefissional and nice agent--quick reply, help me solve issues immediately, always in patient. Have to say, he is the best agent I have met in UK, also much better than I met in Australia!","createTime":"2023-08-18T23:00:00.000Z","locationID":"VGN"}},{"id":"0e4b80b9-edb5-52a4-9931-242ebaa2332b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After months of not being able to get a purchase over the line with a previous employee of Thornley Groves who left the company, Tom Beevers joined at Thornley Groves in Hale and made all the difference. In fact, if it wasn't for Tom, I don't think the purchase would have gone through as he negotiated between parties effectively. Also, thanks to Kerry who was always 100% blooming lovely to deal with. We had numerous visits to the house which were no problem for the team at TG. Thanks.","createTime":"2023-08-17T23:00:00.000Z","locationID":"HAL"}},{"id":"014cfb1e-2241-5e43-ab2e-5f1955ccc7f5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-08-17T23:00:00.000Z","locationID":"SWN"}},{"id":"1cee44a5-b92c-52c7-9a8c-6879bd94dcf7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good service","createTime":"2023-08-16T23:00:00.000Z","locationID":"STY"}},{"id":"d8ba3a6f-bcbd-506b-aaa8-e4947ded5937","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been renting with Thornley Groves for a couple of months now, they have been fantastic throughout. Great experience with my property manager Mr Abdullah Hussain. He is the best. He has been super available, responsive and helpful throughout all process. Thank you Abdullah!","createTime":"2023-08-15T23:00:00.000Z","locationID":"VGN"}},{"id":"868b8aa2-4283-5389-95bb-4b378310ff00","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting with Thornley Groves for a couple of months now, they have been fantastic throughout. Great experience with my property manager Mr Abdullah Hussain. He is the best. He has been super available, responsive and helpful throughout all process. Thank you Abdullah!","createTime":"2023-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6d27c8c-ea81-5972-961e-ccbd9a5f07f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I highly recommend the agency. I’ve been renting through them for nearly two years and I’ve never had any issues. I was struggling to find a new flat recently and Jordana McVarnock was very helpful and really made sure I got the flat I wanted. Thank you for the great customer service.","createTime":"2023-08-14T23:00:00.000Z","locationID":"STY"}},{"id":"4b09c509-6ca6-5e9d-9db4-7bb7a067df85","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager Umar is always prepared to go the extra mile for us. Recently we wanted our property to be painted throughout. Umar has got us quotes and negotiated between us and the tradesmen. He took all the hard work of finding the right person at the right price..He even followed through to make sure we were happy with the work.. Thanks Umar a job well done!","createTime":"2023-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9bb313e-ff90-558f-9527-c9b0cb676d4b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-08-13T23:00:00.000Z","locationID":"SAL"}},{"id":"d0fb4119-833a-5b5f-aa20-58ba74dd8841","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hana was so so lovely and helpful!","createTime":"2023-08-13T23:00:00.000Z","locationID":"TGD"}},{"id":"41488d27-8922-57e6-b5d7-d5dd48fdd289","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-08-11T23:00:00.000Z","locationID":"STY"}},{"id":"5a7d6cf5-d4e5-5a20-a66d-7e76b109cef5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"So far, Ashley Smith has been very helpful, and quick to respond!","createTime":"2023-08-10T23:00:00.000Z","locationID":"STY"}},{"id":"1631d5c2-7f78-5f6c-96b0-eebf7f57d18d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was really good to have a staff member so kind and helpful..thank you Karen Filson for your lovely attitude and response to our doubts regarding the letting.","createTime":"2023-08-10T23:00:00.000Z","locationID":"TGL"}},{"id":"ac06623d-3ddf-531b-bc17-697a1a38c8d1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great viewing experience at Cardinal Court Oldham with Karen Filson at Thornley Groves. She was professional and attentive, answering all my questions. Highly recommended!","createTime":"2023-08-10T23:00:00.000Z","locationID":"TGL"}},{"id":"a0ceb06d-2e01-56a3-b028-d9f1d8e5ceb2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley Smith from Thornley groves southern gateway was a great help to me and my house mate. Ash was efficient, helpful and quick with their response, thank you very much Ash!","createTime":"2023-08-09T23:00:00.000Z","locationID":"STY"}},{"id":"0dbbaa11-e414-5794-b07e-9384a2a9ec6c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-08-09T23:00:00.000Z","locationID":"TGL"}},{"id":"4b95f6ce-5504-592d-a3df-5a59247311e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare the branch manager came out promptly to do a valuation on our house. We got 3 other agencies and I must say her local knowledge about how to market the property stood above the others. A very professional service and would highly recommend","createTime":"2023-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a327b3c2-bb88-51da-868e-3b47967425a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Stephen Boler, at Thronely is a great guy to deal with. Easy going... prompt... accurate...well researched... very pleasant and always gives us hope, irrespective of the multiple places he has shown us. :) I guess this partly is credit to his management and the company as a whole. One day Stephen... we will sign on that dotted line and click a photo ... with you handing over the keys to our new house. Cheers - Nallamchettys","createTime":"2023-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"122873c4-9239-53ef-af3b-2a66cc53c7dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent services","createTime":"2023-08-08T23:00:00.000Z","locationID":"ALM"}},{"id":"bfbf0cc0-9775-5780-8517-d8c73a8531af","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley was super helpful, easy to communicate with and quick to respond to our enquiries!","createTime":"2023-08-08T23:00:00.000Z","locationID":"STY"}},{"id":"5bbbc7bc-9c8f-5708-aff1-4ae5ed519806","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great letting agents - been with Thornley for years and never had any problems. Becky has been great with the re-let - thoroughly recommend.","createTime":"2023-08-08T23:00:00.000Z","locationID":"VGN"}},{"id":"66362993-e4ba-5d79-9b9f-05e61bfe0924","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly recommended. We used Thornley Groves Altrincham branch to sell our house recently. Friendly, helpful team who ensured the process of selling the house went smoothly.","createTime":"2023-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"88753d66-09a8-55a9-be77-db4d961d8598","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the best experience with Thronley Groves. Kevin and Lucy provided exceptional support during the documentation and application process. They made everything quick and easy for me, and were always available to address any queries I had. Highly recommended!","createTime":"2023-08-08T23:00:00.000Z","locationID":"SWN"}},{"id":"584ac009-1ba1-58ad-871f-c28ab4cf04b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We sold our flat through Thornley Groves. Clare Carpenter was the person responsable from the Estate Agent. She was always on top of the process and kept an excelente communication.","createTime":"2023-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"39d7df1b-779a-5265-b0ef-a85833e42c5b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was very professional, friendly and very helpful during the viewing process, will definately use this company again, thanks.","createTime":"2023-08-07T23:00:00.000Z","locationID":"TGL"}},{"id":"8728d5c3-8f53-57f5-b29d-59441dc1b0c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Again Katie Garner provides great communication and timely rental agreements with ease. Thank you Katie!","createTime":"2023-08-07T23:00:00.000Z","locationID":"VGN"}},{"id":"354e91d5-32ee-5741-b789-e08e4345b499","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Booked a viewing really easily and they were very flexible with the times to suit my working schedule. Met Karen at the property early and was given a thorough introduction and plenty of information on the property. A lovely woman who was both professional and friendly. Absolute star.","createTime":"2023-08-06T23:00:00.000Z","locationID":"TGL"}},{"id":"f741f6dd-c2a1-5760-9357-6f5dc0ea18c8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hi, actually my wife represented me for the viewing today. Her report shows she had a great experience with Karen, spendid! Also my experience with Jodie via emails has been wonderful. You guys are good.","createTime":"2023-08-06T23:00:00.000Z","locationID":"TGL"}},{"id":"ff47fd21-e3cc-5a90-b8cb-7aa67ed1a411","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The best team the best people working in","createTime":"2023-08-06T23:00:00.000Z","locationID":"TGL"}},{"id":"f9ad9d36-18e5-5dee-a261-52c6410cb902","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have received great service from Sienna Din from Thornley Groves - has been very response over last few weeks so thanks for all your help.","createTime":"2023-08-06T23:00:00.000Z","locationID":"SWN"}},{"id":"c9191af8-a8ef-58b2-9a81-8d2e86ba5742","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a landlord and recently sold a property with Thornley's branch in Monton. I am not based in Manchester and was totally reliant on TG doing everything for us, ranging from finding contractors to carry out cleaning and repairs, to make sure the property looked its best, to arranging viewings etc. Once an acceptable offer was received the service did not stope there, with Branch Manager Clare Carpenter following the sale process all the way to successful completion. This was an outstanding service from Clare and TG. Thank you very much!","createTime":"2023-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1170c5be-9e2c-5641-b2cf-13e610af1268","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Daniel Garlick is amazing on his job. He is trustworthy and reliable, answers emails in a timely manner and responds to all our concerns. From start to end of our tenancy I had not had any problem dealing with them. Defo recommend.","createTime":"2023-08-05T23:00:00.000Z","locationID":"TGD"}},{"id":"e72dc264-db7d-5aaa-9866-70f61844d19d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"June 2023: Thanks to Clare Carpenter and the team at Thornley Grove Monton. Really impressed with their service. Our Mortgage Adviser commented how ‘on the ball’ Clare was, and this certainly helped with progressing our purchase at pace. Thanks Clare and Team ⭐️👍 August 2023: We recently also used the team @ TG Monton to help rent out our property! The team were really helpful and engaging throughout !! A big shout out to Amber, who was reassuring, knowledgeable and secured us good tenants within a matter of weeks - really impressed with how hands on the team are - they also obviously know the local market !! Thanks Amber and the team ⭐️👍","createTime":"2023-08-05T23:00:00.000Z","locationID":"SWN"}},{"id":"f2847a72-2713-5228-a03c-a9f5fe76b7e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can’t recommend enough - they had our property on the market straight away with excellent pictures and descriptions. They listened to us and understood how we wanted to value the property and why. The property was under offer less than two weeks later. Since then all communications have been clear and if we ever needed anything we had an email or call within 20/30 minutes. Genuinely lovely people that were always so nice to deal with - we couldn’t be more grateful. Thank you again to Clare in particular for the above. Lots of love, A & N.","createTime":"2023-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4a32c571-bf83-5d37-b0cf-ff42047185bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hana was very knowledgeable, welcoming and promt with replies :)","createTime":"2023-08-02T23:00:00.000Z","locationID":"TGD"}},{"id":"f86ba7b3-7cb1-5401-bf58-525017e64c2f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big thanks to Hannah W for being so efficient and helping me and my flatmates get our deposits returned to us! It’s really appreciated - she was great and responded fast :)","createTime":"2023-08-02T23:00:00.000Z","locationID":"VGN"}},{"id":"e7f25404-35be-56f6-921d-dd9cec9a9a09","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I currently working abroad, so I need a reliable and professional agency to managed my apartment remotely. Thornley Groves was recommended to me for being such a company, and they don't disappoint. They found me a tennant within 10 days. Kept me informed during every process from preparing the apartment, sorting out the utilities, council tax, deposits, and signing all necessary documents and contracts. I can't believe it's been so smooth, I'm not even in the country. It must be down to the dedication of all the staff, especially Jodie Finch, who's looking after my apartment. Give them a try, you just might end up as satisfied as I am!","createTime":"2023-08-01T23:00:00.000Z","locationID":"STY"}},{"id":"216e0080-1aed-54e3-a58b-eb7e8c4fe3ac","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Best letting agency I have ever seen. All services provided. Excelent communication.","createTime":"2023-08-01T23:00:00.000Z","locationID":"TGL"}},{"id":"40f2466e-e848-5a58-8cbb-88ad5baed0f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very friendly and efficient.","createTime":"2023-08-01T23:00:00.000Z","locationID":"TGL"}},{"id":"ee709637-20ee-5e88-8f80-096d40ec8d02","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very attentive and pro-active service from Clare Carpenter. She quickly sold the property, chased up the solicitors and communicated well throughout the process. All for a very fair price! Wouldn't hesitate to use them again.","createTime":"2023-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7a3046f-ad93-599f-8370-506fb15a2c06","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom showed me around a property today. He was on time and professional. He was very helpful at answering my question then and there and anything he didn't know he found out and emailed me almost straight away. Very good experience with Tom and Thornley Grove. I also spoke with Karen at the Prestwich office who was very helpful at arranging the viewing ASAP.","createTime":"2023-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"01f80a50-7964-542c-90ed-af9a0ef1e374","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very attentive and pro-active service from Clare Carpenter in the Monton office. She quickly sold the property, chased up the solicitors and communicated well throughout the process. All for a very fair price! Wouldn't hesitate to use them again.","createTime":"2023-07-31T23:00:00.000Z","locationID":"SWN"}},{"id":"d12c9dfb-26a5-571a-8f27-8a8d2f57d1b7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were very happy with the professional job that Matthews did with our conveyancing. They were easy to contact throughout, gave us excellent advice at each stage and always acted as though we were their priority (rather than trying to push us to accept a deal for its own sake).","createTime":"2023-07-30T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"0c65f8a5-af45-5fa8-945c-b25999b54cc9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We approached Hana and Sophie at their Didsbury office to ask if they could help us in finding a rental. They went over and beyond to help us that same day, even booking a last-minute viewing for us. We would definitely not hesitate to contact them straight away in future for additional assistance! Thank you both!","createTime":"2023-07-30T23:00:00.000Z","locationID":"TGD"}},{"id":"b0989c77-509e-5a38-8451-a17760da6273","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We experienced a very efficient and professional service with Thornley Groves from viewing, signing and sorting our flat to rent. Hana especially was very helpful throughout, communication with her and the rest of the team was faultless.","createTime":"2023-07-30T23:00:00.000Z","locationID":"TGD"}},{"id":"fa614644-b193-5244-a23e-193e9ac425ea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Victor Saca always sent reply to my request promptly. He is helpful and polite. I am very satisfied with his excellent service.","createTime":"2023-07-30T23:00:00.000Z","locationID":"VGN"}},{"id":"8d1358d8-038d-5022-bed7-e31a636830a5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Megan and Kirsty were excellent and really helpful for a quick and efficient sale of our property-highly recommended!","createTime":"2023-07-28T23:00:00.000Z","locationID":"TGD"}},{"id":"e723800d-d6c0-5013-9305-df160d87ad01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Some great properties available and really friendly staff.","createTime":"2023-07-27T23:00:00.000Z","locationID":"STY"}},{"id":"9eeb5b5b-9dd2-5ba1-ae4f-96384b6865e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Sophie, Hana & Annette at the Didsbury office have been really supportive during the entire process of renting a flat. If you're a young professional or a student seeking accommodation in good locations closer to the University area, I would definitely recommend giving them a go. It can be extremely stressful to rent accommodation as an international student or graduate, but the process can go smoother when you know that the team is incredibly helpful and always ready to address any questions or concerns through email or just a phone call. Excited about moving in soon!","createTime":"2023-07-27T23:00:00.000Z","locationID":"TGD"}},{"id":"32894505-3023-5060-b355-3446f71ce2b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott showed us around the house. She was there promptly and was knowledgeable on the house and the area. She also sent further information requested within the hour","createTime":"2023-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c294a5d-d9fd-54b4-8bc6-09b5a5689453","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been dealing with Thornley Groves for the last 17 years but there is one particular lady who stands out from the rest. Clare who works at the Monton office is such an asset to this company with both her knowledge and experience together with her always cheerful pleasant manner. She always goes the extra mile and gives 101% Customer Service and nothing is ever too much trouble. It is such a rare thing these days to find this level of service from an individual. I do hope this Company appreciates the great asset that she is to them.","createTime":"2023-07-26T23:00:00.000Z","locationID":"SWN"}},{"id":"73c5110c-644b-59e7-a5bc-c6cc6e242e47","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Found a lovely flat, Hana Begum was fantastic and worked fast to get this all sorted and answered all of my questions","createTime":"2023-07-26T23:00:00.000Z","locationID":"TGD"}},{"id":"7eb46183-37f0-5f20-a796-63ac92445aff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having recently purchased a property through Thornley Groves I found Megan a delight to deal with, efficient and nothing too much trouble for her, even arranging extra viewings for me and always on hand to answer any queries I might have had.","createTime":"2023-07-25T23:00:00.000Z","locationID":"TGD"}},{"id":"d5b31bbd-32cf-5aa3-8994-d8f83e7ea14a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been delighted with everything Megan Williams has done. She is a great communicator, helpful, responsive and commercial. I’ve been equally impressed with her manager, Kirsty Challinor. I’d be very happy to instruct them again.","createTime":"2023-07-25T23:00:00.000Z","locationID":"TGD"}},{"id":"e45d1ba9-0095-5bdb-a49b-7fe5438cd44f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big thank you to Katie Garner at Thornley Groves for her helpful and timely responses at all times. Her approach has always been friendly, attentive and informative in all matters.","createTime":"2023-07-25T23:00:00.000Z","locationID":"VGN"}},{"id":"bb2a3d25-ba01-5354-9c8d-f58ff256bc98","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Went for a viewing of a property in Eccles the angent Kelly McDermott was welcoming and very informed. She gave as a tour with enthusiasm.","createTime":"2023-07-25T23:00:00.000Z","locationID":"SWN"}},{"id":"4f2deb94-e3e0-5a2b-8140-93d6cc81971d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ava Babakhani is a star!","createTime":"2023-07-24T23:00:00.000Z","locationID":"SAL"}},{"id":"914e058d-3ecb-5937-91a3-31e0c2f047b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Good service. Helpful staff. Sophie, Hana and Annette guided us very well.","createTime":"2023-07-24T23:00:00.000Z","locationID":"TGD"}},{"id":"72490c39-d9fb-594a-9075-c9891b04b8a9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My partner and I are going through house purchasing process with Thornley Groves and we can’t be happier with their service! They are professional and friendly unlike the other 90% of the realtors in Manchester. No matter it’s arranging house viewings or going through the purchasing process, Clare Carpenter is always efficient and helpful to answer our questions as well as actively making sure everything is in process. We are also super happy with Kelly McDermott’s service as well. Kelly’s super friendly whenever showing us the properties - always able to answer our questions. Kelly’s probably the realtor we enjoyed having a conversation the most! Love her energy and professionalism! ((We had realtors from other agencies told us to check the information online by ourselves or did nothing just standing there waiting for us to finish the viewings...)) Definitely appreciate Clare and Kelly for being so professional and helpful 😊","createTime":"2023-07-24T23:00:00.000Z","locationID":"SWN"}},{"id":"025816eb-09ff-5076-b0ca-df330bee8ddb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great customer service. Karen was very friendly and helped with any questions I had, both in person and email. Thanks!","createTime":"2023-07-23T23:00:00.000Z","locationID":"TGL"}},{"id":"3ab2d407-42d1-51ae-99e5-fc77f227e88a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot say enough thanks to Natasha Conway from this estate agency. Natasha has been exceptional through out the whole process ; informative, so patient and always kind. In particular the level of responsiveness was extraordinary in my opinion, so easy to contact and get all the information in a professional and so polite manner. We went through few stages until completion; Natasha demonstrated empathy , understanding and efficiency when dealing with all the issues and the liaising. A big thank you again.","createTime":"2023-07-23T23:00:00.000Z","locationID":"VGN"}},{"id":"327a0ec6-bf25-59f3-970f-31972717e7ab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've had an exceptional experience working with the sales team at Thornley Groves. Stuart and Natasha are a pleasure to work with and go above and beyond to make the buying process easy. I'm very grateful for their professionalism and thoughtfulness. Highly recommend using their services.","createTime":"2023-07-21T23:00:00.000Z","locationID":"STY"}},{"id":"9fbb21cf-8d45-5ee2-be9c-aadc9bcebf96","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I really appreciate Nathan’s friendliness and warmth towards customers and I will give the highest rating for him.","createTime":"2023-07-19T23:00:00.000Z","locationID":"ALM"}},{"id":"6716968c-3ec1-58f9-9b27-c3a6b280cfee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service provided by Ashley Smith who always responds promptly.","createTime":"2023-07-19T23:00:00.000Z","locationID":"STY"}},{"id":"496d71c2-1730-52a3-b567-208898c1c047","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had the pleasure of meeting Kelly McDermott during my viewing with Thornley Grove, and I was impressed by her professionalism and kindness throughout the entire process. From the moment we arrived at the property, Kelly greeted us with a warm smile and a genuine eagerness to showcase the home. She was knowledgeable about the property and its features, providing us the essential details and answering every question we had with clarity and expertise. I would most definitely recommend this estate agents and we will be returning.","createTime":"2023-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6a366b82-a1ec-5308-add2-a286374cb5dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Ashley has been dealing with us and so far he’s been amazing. Gave us a direct phone number to him, and has swiftly replied to emails. Thanks Ashley!","createTime":"2023-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2bceb9a3-7fa1-5251-944e-d0363136a4ea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley has been dealing with us and so far, he’s been fantastic. We’re really hoping to secure our new flat through him, so fingers crossed everything goes well!","createTime":"2023-07-18T23:00:00.000Z","locationID":"STY"}},{"id":"fca85ec9-3cd9-54b8-9157-6716b78072f0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"MICHAEL RICHARDSON is the best agent that I have had so far to take care of all my questions. Really glad that I have him now, before the other ones were inconsistent and barely replied to my email or phone calls.","createTime":"2023-07-18T23:00:00.000Z","locationID":"VGN"}},{"id":"cff63b42-52fc-598b-a41e-58d11961b55c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley has been a great help in helping us find our rental property.","createTime":"2023-07-17T23:00:00.000Z","locationID":"STY"}},{"id":"fc9037d6-6b4c-512a-a77b-4e68c39e9b7e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Well done Ash! Can't believe that you managed to get such an amazing tenent for me so quickly. Thank you.","createTime":"2023-07-17T23:00:00.000Z","locationID":"STY"}},{"id":"e6f542ad-6518-5384-9717-d7faae8bc3dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hana was attentive, professional and exceptionally fast at communicating between myself and the landlord. My contract was sent over within an hour of viewing the property! No complaints about the service she provided.","createTime":"2023-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"29931b78-6af4-55d8-8ce7-5082b167d6a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Good realistic valuation, freindly,","createTime":"2023-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"853ac4ee-698a-525d-9c64-28576a3dbdc7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Value for money for starters. We were always kept well informed of developments throughout the sale process. Good advice given when problems arose within the property prior to the sale and the re-editing of the brochure was completed promptly when the problems were overcome. I would use Julie and the team again should the need arise.","createTime":"2023-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d0334ec-b72d-5b98-8453-0664be2f47ea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I put an application in for a flat late on Saturday night and had correspondence from Ash straight away on the Monday to pass on details to the landlord! Very speedy service","createTime":"2023-07-16T23:00:00.000Z","locationID":"STY"}},{"id":"2b98b357-45b2-5133-a5d8-6431bda61050","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hussain in manchester is quick,responsive and helpful agent, we have great joy with him.","createTime":"2023-07-16T23:00:00.000Z","locationID":"VGN"}},{"id":"e95a7855-94f1-5e34-9d39-0b60eb2a4698","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-07-15T23:00:00.000Z","locationID":"SWN"}},{"id":"20469203-04c5-515a-a8c0-d302a47f08da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They are very helpful person very loyal and very good agency","createTime":"2023-07-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2562b14b-3c7c-5484-8f8b-0b263960f859","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was dealing with Shannon she handled my questions with ease, understanding and was extremely helpful. She was efficient gave feedback and responded to my emails promptly.","createTime":"2023-07-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4471982-e6ad-5c39-9eef-54714bb54288","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The Monton branch - Amber, Lucy & Kevin were fantastic to deal with. Professional, friendly and informative. We would highly recommend.","createTime":"2023-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e40ee03c-c132-59de-a95f-db5e2cc3780a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Response to my matter and email promptly and reply in professional way","createTime":"2023-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"41b8a2e5-1aa9-5ad4-a39d-1aaa58e59173","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rented a flat with them for three years. Always got back quickly on the few issues I had with maintenance.","createTime":"2023-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8a56a4b1-4cc5-5758-8649-4d5710f2cb29","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great and friendly service!","createTime":"2023-07-10T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"8e078900-d7dc-5ceb-8b84-639b6c72f25a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great Service from the Fallowfield Team, Jackie who rearrange a viewing when the viewers struggled to find it and Courtney for sending application promptly and Ash for his help in securing the property. Great Service and secured the property.","createTime":"2023-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ab88be2-80e2-5552-a067-d9fa6045f03a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great fully-managed service, dealing with issues promptly. Property Manager Michael Richardson was fully committed to ensuring smooth tenancy change overs and making sure I was happy with the service","createTime":"2023-07-09T23:00:00.000Z","locationID":"VGN"}},{"id":"bb97ada8-5923-57c0-be22-b21890cc47a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, and advice by Clare Carpenter at the Monton branch, helped us and the buyer throughout the process, to ensure a smooth sale","createTime":"2023-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f8cfd32b-2355-5d32-91ba-ad91867d576c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service and support by Clare Carpenter at the Monton branch. Great advice, recommend we no problem.","createTime":"2023-07-09T23:00:00.000Z","locationID":"SWN"}},{"id":"1343ad50-96fd-531e-9928-2e807c2488a9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I've recently received really helpful service from Thornley Groves employee Andy Grice. He had a lot of patience and offered support as I looked to move from one property to another - within Thornley Groves. Certainly one of the most helpful staff members I've liaised with during my time renting from the company","createTime":"2023-07-07T23:00:00.000Z","locationID":"STY"}},{"id":"e9e1a90a-7f2c-5c37-87d5-4809499adf2e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-07-06T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"104a907f-5ae8-5efa-b2d4-820c052aa67d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Jodie and Akash at Thornley Groves in letting & managing my apartment.","createTime":"2023-07-06T23:00:00.000Z","locationID":"SAL"}},{"id":"d58010fc-2b36-5ab3-8bf8-3b768c6afd67","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley Smith has been extremely helpful with securing accommodation for our son attending Manchester university. We had been finding the whole process quite a challenge, but Ashley has been supportive and responsive in dealing with our request. All sorted in a matter of days and very efficient. The whole team have been helpful in supporting us with a very stressful situation-thank you!","createTime":"2023-07-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"256e7fee-154e-59f4-a7e8-9ac5990aae2c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficiency and prompt responses","createTime":"2023-07-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7e05d83-853a-5c5f-8e32-d6a263c53185","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently viewed a property with Ashley Smith. He was very friendly, welcoming and warm. Answered all our questions. We are very thankful to him as he has been amazing and the communication has been great. Emails are replied to promptly, we are very happy with this service. Iman.","createTime":"2023-07-05T23:00:00.000Z","locationID":"THF"}},{"id":"d7a600bd-cf80-59a2-8c8b-2b21a9fade01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Becky was very helpful and friendly and replied to all my enquiries quickly.","createTime":"2023-07-05T23:00:00.000Z","locationID":"VGN"}},{"id":"7ed4fd64-0c52-5074-9162-34ca79d80306","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Becky Finn @ Thornley Groves knocked it out of the park once again. Super service done quickly, professionally and fuss free. The paperwork was right first time , easy negotiation and great comms all the way through the process. Top marks from me.","createTime":"2023-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1d24c500-a55e-5a7b-a92d-b83aee4586cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"In a group of 4 girl looking for a house quite late in year and Ash was really kind and patient with us when it came to looking for one!!","createTime":"2023-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6a9910fb-a9ed-5398-ab0e-d245d4ca3b26","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Would like to leave a five star review for Ashley Smith who has provided me with nothing but a perfect service. I’ve been really struggling to find accommodation for my 2nd year at university, however, within only a few days of being in contact with Ashley I have not only found somewhere, but also look to be moved in just over a week.","createTime":"2023-07-04T23:00:00.000Z","locationID":"THF"}},{"id":"37783824-9e62-5b4e-808c-8fa3209a58e4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The friendliest welcome and viewing of the house, everything was made clear to help our decision and the process of communication was easy and quicker than expected. Would highly recommend this service, by far the best house viewing I have been to","createTime":"2023-07-04T23:00:00.000Z","locationID":"THF"}},{"id":"5b17b748-4054-5927-93df-374251a4f093","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley showed us a property this morning and was extremely professional and answered any questions we had. Couldn’t fault his service at all, such an amazing agent!","createTime":"2023-07-04T23:00:00.000Z","locationID":"THF"}},{"id":"1d0bdaff-1c6b-5d44-b707-872debe73394","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley was really helping this morning, made us feel really at ease at the viewing. Great agent! Really recommend","createTime":"2023-07-04T23:00:00.000Z","locationID":"TGD"}},{"id":"e7e2366e-181d-5e0a-9668-66de2541027c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We bought our house from a Thornley Groves listing. Clare the branch manager and Kelly, the agent were absolutely amazing. Very responsive to emails and quite professional throughout. Made the whole process seamless. I would absolutely recommend Thornley Groves at the Manchester Monston Green branch. Thank you for everything.","createTime":"2023-07-03T23:00:00.000Z","locationID":"SWN"}},{"id":"3e4e1933-ae8f-5cfc-95e1-d1442eb64429","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jess and Ashley were both really nice and have been very fast, responsive and helpful with any questions I’ve had as this is my first time renting so have needed more help and they have been very patient with me :)","createTime":"2023-07-03T23:00:00.000Z","locationID":"THF"}},{"id":"83c41caa-464d-56b4-baa4-f763d47f7d0b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We moved agents to Thornley Groves after a very poor experience with Purple Bricks. In a difficult market they secured two above asking price offers and were very professional in their approach. Colette was very persistent in pushing the sale through despite some difficult circumstances with our buyers, even taking a 3 hour drive around Manchester to get the documents signed on exchange day! I wouldn’t hesitate to recommend them.","createTime":"2023-07-03T23:00:00.000Z","locationID":"ALM"}},{"id":"39588a7b-3d0b-5961-994d-9ffc5a9d277c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We bought oue house from a Thornley Groves listing. Clare the branch manager and Kelly, the agent were absolutely amazing. They are very reponsive to emails and quick too. Made the whole process seamless. I would absolutely recommend Thornley Groves at the Manchester Monston green branch.","createTime":"2023-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"422ea4f5-7312-5f5b-8742-074866dbf3f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great team effort from Chris, Stuart and Natasha in securing buyers and managing the process from start to finish. Selling is stressful these guys went the extra mile and I’m very grateful.","createTime":"2023-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bfbf6da7-3dd4-5241-a137-244d128b06cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Terrific experience purchasing with Clare in the Monton Branch. Great experience and knowledge and always gave the right advice. Made the purchase extremely easy","createTime":"2023-07-03T23:00:00.000Z","locationID":"SWN"}},{"id":"65c9149e-76df-513c-a3ca-e87dfa3a1c93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terrific experience purchasing with Clare in the Monton Branch. Great experience and knowledge and always gave the right advice. Made the purchase extremely easy","createTime":"2023-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e56ad5f-9c33-5040-bd2e-afb5c2f180c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I moved into a property managed by Thornley Groves & Amanda O'Harte has been amazing through my journey so far with having works done on the house. She is very responsive and gets the ball rolling.","createTime":"2023-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"609dae37-33bf-5daf-a8a4-f3ec9e014e22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Good service. Jackie showed me the flat. She was on time, let us take our time to look around and she answered all our questions. Ashley helped with all the paper work to get the flat. He was very patient with me and send me all the clarifications I needed to sign the contract. He contacted me later on the day until everything was sorted to make sure I did not miss the flat. Happy with the service.","createTime":"2023-07-01T23:00:00.000Z","locationID":"THF"}},{"id":"a4d0cdeb-2f5d-5a7f-ad1c-df3d39ef5f79","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Special thanks to Ashley Smith for providing excellent communication and advice during letting process!","createTime":"2023-06-30T23:00:00.000Z","locationID":"THF"}},{"id":"74a9cc88-659a-5689-9764-a7b987b0da08","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very pleasant experience with Andy","createTime":"2023-06-29T23:00:00.000Z","locationID":"VGN"}},{"id":"5cb51b95-3739-5362-a305-1cfa3d23bf89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just completed the sale of my house using Thornley Groves, the agents I bought it from 22 years ago. The broker, Gavin Wiley, was super-supportive from initial discussions through to completion and at all points in between. He has a deep understanding of the city-centre market, and worked really well to keep the buyer and myself onboard and informed. Great support was provided by Natasha Conway, who knew exactly where and who to go to when dealing with slow solicitors, agencies, and property managers. I had not fully appreciated that, post-Covid, the selling process takes a fair bit longer than it used to. The long haul was made much easier with Thornley Groves’ support, and I would certainly recommend them.","createTime":"2023-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4d0cbe0d-77d5-5297-8817-fad50765cd1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle helped me and my housemate move in super quickly and efficiently! Amazing communication throughout the whole process","createTime":"2023-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e3594f1-007a-5f8e-a9ac-b97568812054","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ash Smith is very kind , he is helpful ,he answered my calls and email directly, any time. I am very happy with him and with Thornley Groves. I recomed every one to go to This Agency","createTime":"2023-06-28T23:00:00.000Z","locationID":"THF"}},{"id":"2b394e93-7b70-5038-a92d-6b5f877baa9f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were in the office and Mr. Ash helped us very well to find a suitable home.","createTime":"2023-06-28T23:00:00.000Z","locationID":"THF"}},{"id":"2ad38fc4-3001-5cd6-8414-0fea5055a322","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-06-27T23:00:00.000Z","locationID":"SAL"}},{"id":"7b77c188-b9fc-55c3-a4e8-87dffd71e07a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley smith was really helpful with informing me, and making it a speedy process to help get what I needed :)","createTime":"2023-06-26T23:00:00.000Z","locationID":"THF"}},{"id":"1af5c8da-27dc-5699-9e2c-27d1f9e663c2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I engaged Thornley Groves to sell my property in Salford. The service has been excellent from start to finish, they secured buyers at an acceptable price and hand held everyone through the process to completion. I would like to thank Chris, Stuart and Natasha for their efforts on my behalf. 5 star service from a great team.","createTime":"2023-06-26T23:00:00.000Z","locationID":"VGN"}},{"id":"89ebe3ca-9de3-5d5a-a86f-8943d81227bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott showed us round a property recently and my husband and I were very impressed. Kelly clearly had knowledge of the local area, knew about the property and was able to answer all our questions. Kelly is a credit to the company.","createTime":"2023-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6decb6b4-d7f7-50cf-9b77-e0eb03bfecc3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful staff","createTime":"2023-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4302a61e-4fba-582c-b03f-8e55d7b5cf02","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ashley smith was such a great help in my search for a house to rent. Quick speedy responses gave me loads of information. Even went above and beyond and provided me updates outside of office hours. Fantastic service!","createTime":"2023-06-25T23:00:00.000Z","locationID":"THF"}},{"id":"3709572c-6cff-5b40-b2f6-585ebfe5217e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly staff (Joel and Ash) and free drinks","createTime":"2023-06-25T23:00:00.000Z","locationID":"THF"}},{"id":"d87cc0ae-03a1-58c2-ae96-c61cd70bf74c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Constant updates, dealing with issues and generally giving me peace of mind that everything was OK.","createTime":"2023-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d271a516-4bce-531d-a0e9-b00fadfd7fa1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were provided with a very informative tour of the property, and the lady was kind and professional throughout.","createTime":"2023-06-23T23:00:00.000Z","locationID":"TGL"}},{"id":"5138e5e9-7f10-502d-b15f-2eaa80b16480","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly and efficient Kelly has been lovely in our process so far, professional, responsive and helpful.","createTime":"2023-06-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c154a1bf-f205-5f02-9413-24637548b81c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We highly recommend Thornley Groves. The team were very helpful from start to finish. Particular thanks to Nathan for his frequent communication and advice.","createTime":"2023-06-22T23:00:00.000Z","locationID":"ALM"}},{"id":"54fbb3ae-e8e0-5154-9e28-6dab71e4386d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the pleasure of working with an exceptional housing agent Abdullah Hussain​, who swiftly resolved my house issues and negotiated a fair rent deal with the landlord. His responsiveness and professionalism made a significant impact on my housing experience. He addressed my concerns promptly and displayed expert negotiation skills to secure a rental agreement that met my needs. His transparent communication and friendly demeanour were outstanding. I highly recommend him for their exceptional service and dedication to client satisfaction.","createTime":"2023-06-22T23:00:00.000Z","locationID":"VGN"}},{"id":"f06a7794-c48a-5b93-a4d1-057f905c2c59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have just collected the keys to our rental property and the entire process has been easy and smooth, has only taken just over 2 weeks from viewing to key collection. Lucy Johnson is very professional and kept us informed at every stage, making sure that our referencing progressed quickly. Kevin Russell met us to view the property, and again was professional and explained the process clearly. A completely different experience from other letting agents, we can’t recommend Thornley Groves Monton highly enough.","createTime":"2023-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"722d7f62-0e8c-5d21-84de-0aff615726d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had the pleasure of working with an exceptional housing agent Abdullah Hussain​, who swiftly resolved my house issues and negotiated a fair rent deal with the landlord. His responsiveness and professionalism made a significant impact on my housing experience. He addressed my concerns promptly and displayed expert negotiation skills to secure a rental agreement that met my needs. His transparent communication and friendly demeanour were outstanding. I highly recommend him for their exceptional service and dedication to client satisfaction.","createTime":"2023-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8f821e03-5abc-5ad3-b8b9-ff3373c0bf39","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After dealing with various Estate agents for the last 2 weeks today I got to deal with the best. A wonderful lady called Karen took my call and talked to me like she cared, she miraculously arranged a same day viewing and was so lovely to meet. The last 2 weeks have been so stressful and Karen literally took the stress away instantly. A business does not make a company what it is, it’s the staff that work for them and as far as I am concerned Karen is an absolute credit to the company.","createTime":"2023-06-21T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"49b830d4-5606-5b2a-912d-9fe7952df142","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are very pleased with the excellent service we received during the whole process of the sale of our property. Particular thanks must go to Alex and Julie who always went out of their way to help us, whilst dealing with everything in a professional manner. Highly recommended.","createTime":"2023-06-21T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"7b840ad5-9fd0-5339-9cbd-1c4f69b7687c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Staff there are way too friendly and polite lovely people","createTime":"2023-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"89910ac8-c004-5d3b-91e9-1c3b4350bee5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-06-21T23:00:00.000Z","locationID":"TGL"}},{"id":"e480f64f-8054-5874-80a7-1c6be5f445b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have just collected the keys to our rental property and the entire process has been easy and smooth, has only taken just over 2 weeks from viewing to key collection. Lucy Johnson is very professional and kept us informed at every stage, making sure that our referencing progressed quickly. Kevin Russell met us to view the property, and again was professional and explained the process clearly. A completely different experience from other letting agents, we can’t recommend Thornley Groves Monton highly enough.","createTime":"2023-06-21T23:00:00.000Z","locationID":"SWN"}},{"id":"93d360fd-b920-5624-a85f-128bd241f15e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've been dealing with Abdullah Hussain who has been extremely responsive to all of our emails and very helpful in our process of extending our tenancy.","createTime":"2023-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"77467610-6757-546e-a1dc-d0d0f159d8e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare and Kelly were super helpful !","createTime":"2023-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"90089f59-9f9c-54a4-acd5-3d59a5c24c4d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been with Thornley Groves since my arrival in the UK, already 14 years ago and , so far, I have never been disappointed by their professional service . Over the years they have never let me down but helped me out with immediate and effective action especially when it was impossible to get in touch with the landlord and his management team. I really can not thank you all enough for letting me going back to normal in a short amount of time and letting me enjoy again the rest of my tenancy time. Victor Saca, my actual property manager , has been very supporting, professional and helpful in getting in touch with the landlord and his management team, in the past two months that have been very stressful and frustrating for me . He has permitted some sort of communication with them to happen. His patience has been endless, his support and professionalism even further. Unfortunately the problems I am having at the flat are still not resolved but the fact to have such a competent and reliable person willing to help me out, gives me hope they will be resolved very soon . Thank you all a millions time for being there and for what you do on a daily basis. Daniela","createTime":"2023-06-20T23:00:00.000Z","locationID":"VGN"}},{"id":"83533c33-7880-5383-b903-8a49700382e4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've recently moved into a flat managed by Thornley Groves, and it has been a very smooth experience. There have been a couple of teething problems e.g. required repairs in the flat, but Abdullah has resolved any issues quickly and professionally. The only issues I've struggled to resolve have been those which my building management company (entirely separate to Thornley Groves) are responsible for, but Abdullah has also helped advise on who needs to be contacted for which issues, which has been very helpful.","createTime":"2023-06-20T23:00:00.000Z","locationID":"VGN"}},{"id":"be2943a1-9e19-5ac1-abab-be772af4b569","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All staff very helpful & knowledgeable","createTime":"2023-06-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"940bfa05-3824-500a-827d-6d1858711f3d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was extremely helpful and made us feel welcomed. Kelly provided us with the relevant information about the property.","createTime":"2023-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b004fe14-799d-5b31-b10d-20e86964a464","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ash was super efficient getting me booked in for a viewing, gave me the best advice how i can make an offer stand out for the flat on Hathersage Road. Really knowledgeable young lad!","createTime":"2023-06-18T23:00:00.000Z","locationID":"THF"}},{"id":"e984ce08-0e92-512a-9419-f14280f50c4d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our movement out from house made super easy by property manager Amanda O'Harte. Quick response to email that was speciality of her and I am impressed with that. It's really nice you completed end report so nicely on time and made our move out as smooth as never. And help us after move out as well to sort out everything. Thank you.","createTime":"2023-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b40acdb0-8591-55da-a31c-7cc4f93be7aa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Many thanks to Courtney Jones who visited me recently. I am new to Thornley Groves and Courtney was the first person I'd met from the company. If all staff are this pleasant, then hopefully it will all run smoothly.!","createTime":"2023-06-18T23:00:00.000Z","locationID":"TGD"}},{"id":"bf3b8974-f684-58b1-9c20-5c79fc150b6e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager is Umar from the Fallowfield office and I could not be happier! , He is both attentive and efficient . A credit to the team! Thank you Umar for always going that extra mile !","createTime":"2023-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2a2629b-d1bf-51b1-991c-1ade042e91ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic a massive help and will help with anything and everything","createTime":"2023-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d6922c2-8d7f-51ef-9658-61577bea86b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everyone was extremely helpful. Faye in particular was outstanding. Nothing was too much trouble for her.","createTime":"2023-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"24816222-4eab-545b-9806-1a2a164ec2ec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'd like to say a big thanks to Ashley Smith and his team for the speedy and quality service they just provided for my letting request. I have a property that's fully managed by Thornley Groves, from the get-go, Ashley was on top of everything. He was so quick in responding to my needs and provided such high-quality service that I was genuinely impressed. The attention to detail and professionalism displayed by Ashley was outstanding. He took care of all the paperwork and legal requirements, ensuring that everything was done right. I can honestly say that my experience with Ashley Smith and Thornley Groves has been absolutely top-notch. His dedication, expertise, and personalized service truly set him apart. I highly recommend reaching out to Ashley. He made the letting process stress-free and positive for me, and I'm sure he'll do the same for you. Thank you, Ashley, for your exceptional service!","createTime":"2023-06-15T23:00:00.000Z","locationID":"THF"}},{"id":"d22f3042-abe4-5372-bd75-23ecfd45f918","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They helped me find the perfect place in two weeks. Always available to help via calls and emails.","createTime":"2023-06-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9b32b6d3-dda1-5d80-a6e8-8621dae1034d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had suffered at the hands of purple bricks for 6 months. I was then introduced to clare, what a difference, efficient,professionally and very friendly as well","createTime":"2023-06-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8e75842-b8a2-5665-b313-d6c2ef26ab43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Staff very engaged and helpful. Especially Julie.","createTime":"2023-06-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0526f86-3620-5706-be5f-0e4adfcbb347","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare was always helpful and supportive, always able to give good advice when needed. A friend at a difficult time.","createTime":"2023-06-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e417c9e-7b6d-5fb9-b47d-dc632edd636a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Initially, we got messed around a lot by this company. Bad communication, and allocating us a property for 6 people that only had 4 beds. But half way through the year our maintenance got taken over by Stephen, and he’s been absolutely fantastic. WhatsApp messages relied to in no time, issues solved the next day. He has been a flawless representative for thornley groves. You’d be lucky to get him as your port of communication!!!","createTime":"2023-06-14T23:00:00.000Z","locationID":"THF"}},{"id":"b2669420-98ca-5320-a5f0-56ed3c0b13a4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Karen, she was very very attentive and kind to me, note 20.","createTime":"2023-06-14T23:00:00.000Z","locationID":"TGL"}},{"id":"2df7d935-f885-5f34-89c1-6c736c9b32b0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Abdullah is a very polite gentleman, great customer service and very helpful!","createTime":"2023-06-14T23:00:00.000Z","locationID":"VGN"}},{"id":"fc77330d-7a37-5f04-ba3e-d57de401cb78","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience, very helpful and informative and most importantly: great personality.","createTime":"2023-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8808d34c-fb0d-58f4-8d49-315da0559d27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewings with Kelly McDermott are always a pleasure for an investor. Kelly provided me with all relevant information about the property and situation of the seller. It’s a pleasure to do a business with Thornley Grove Estate Agents.","createTime":"2023-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"72c1a081-a797-5680-aefb-9cadcd38692e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly is always extremely helpful and always goes out of her way to make you feel welcomed.","createTime":"2023-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c2a74f3-8f89-5415-96f1-81556a6a0fc9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Whilst sorting my flat I spoke with Karen Callegari who was fantastic. She was really helpful and very proactive in helping me to sort a place to rent. I felt she really cared about helping me to find what I was looking for. She took the time to show me around the flat and was very honest which I really appreciated. I was very happy to have met Karen who was lovely throughout. Thank you!","createTime":"2023-06-13T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"966b5703-f57d-5c6d-ad0e-e18e2af3dced","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-06-13T23:00:00.000Z","locationID":"THF"}},{"id":"a6b81b60-0692-55b5-822d-6d1b15afc16b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you very much to Rhianne for helping me sort my gas compliance out! very helpful.","createTime":"2023-06-13T23:00:00.000Z","locationID":"VGN"}},{"id":"9e31e4bd-fb51-5cb5-9aae-e86db4c95ef8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was good experience with Karen,,she is really a professional and cooperative lady.","createTime":"2023-06-12T23:00:00.000Z","locationID":"TGL"}},{"id":"b47c034d-eba7-5ba6-887e-4bed44d6f0f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service by Abdullah at Thornley Groves.He was very up to date and swift with my concern.He sent out a contractor immediately without me having to remind him and had the issue sorted at the earliest.Thanks","createTime":"2023-06-12T23:00:00.000Z","locationID":"VGN"}},{"id":"87932b5a-4711-59e5-a068-0ba0bee32380","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently sold our house with the help of Clare at the Monton branch. She gave good advice and really great and keeping things moving along!","createTime":"2023-06-11T23:00:00.000Z","locationID":"SWN"}},{"id":"2f56b8ee-623c-529b-ab03-18d96180cffe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Michael Richardson has been my point of contact at Thornley Groves for a couple of years. He has proved to be amazing in his role. He is punctual at replying to my emails, professional when dealing with my tenants, finding appropriate tradespeople when needed and he has a positive attitude with me. Thank you so much Michael. I have also found Thorney Groves very good at collecting my rent, paying me and offering a good rate for the service provided.","createTime":"2023-06-11T23:00:00.000Z","locationID":"VGN"}},{"id":"f9f59729-7939-5d4b-b119-37826e40f84d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare was amazing, really friendly and efficient. Cannot recommend enough","createTime":"2023-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a88b684b-fbf0-5cc6-b7d2-d4739e453af7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property was followed by Amanda Sherman and Karen Filson. Amanda was really effective in putting the property on the market once agreed the terms and Karen looked for tenants right away. My property was letted out in just a week. Thank you for the excellent service.","createTime":"2023-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"80ca5112-c5b5-50c5-8302-62f3f06d715b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare was excellent throughout the transaction. Always available, always friendly, always informative. Ready to give advice if asked about when or how much to drop the price. A great comfort in times of stress.","createTime":"2023-06-08T23:00:00.000Z","locationID":"SWN"}},{"id":"60b031e9-31cd-5509-a8b2-793357b8358d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rented my property through them. Great service- Akash Aponsu was very helpful.","createTime":"2023-06-08T23:00:00.000Z","locationID":"ALM"}},{"id":"ccfd4574-31ad-5d1a-a4e2-4cc7bb6a9780","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare was excellent throughout the transaction. Always available, always friendly, always informative. Ready to give advice if asked about when or how much to drop the price. A great comfort in times of stress.","createTime":"2023-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"76234b10-76dd-5419-98d4-ada853b585aa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My property manager, Michael Richardson, is first class and always a pleasure to deal with.","createTime":"2023-06-08T23:00:00.000Z","locationID":"VGN"}},{"id":"7a05e3d8-ebd6-5cee-a826-477ab1a7bad1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-06-08T23:00:00.000Z","locationID":"SWN"}},{"id":"52c87eb7-a3f8-5048-9f18-36e04616773e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have an urgent issue and, Amanda O'Harte, who is my property manager helped me and she has found a logical solution. Thank you for all of your efforts.","createTime":"2023-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"44aa74af-64b5-5c03-94f0-08d5188757d1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Ash the other week. I’m a first time renter and he made me feel at ease with any questions I had. It’s a shame the property had let by time I had filled out my application but hopefully I can rent with Thornley Groves soon as all the team have been super friendly when I’ve called.","createTime":"2023-06-07T23:00:00.000Z","locationID":"THF"}},{"id":"b87153e1-492d-595c-a09d-ca4d2b4a0115","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Cannot express enough how happy I’ve been with the service from Thornley Groves for the sale of my flat. I want to make a particular note of Natasha Conway who was absolutely brilliant throughout the process. The solicitors on both sides seemed determined to make my sale a very difficult one, but Natasha’s help made the process so much easier. She was always quick to reply, clear, and on the case. I cannot thank her enough.","createTime":"2023-06-07T23:00:00.000Z","locationID":"STY"}},{"id":"3a21d147-efbf-5e47-9ff8-b66c8078892d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott Presented us with a property in Swinton, fantastic customer service and very welcoming","createTime":"2023-06-07T23:00:00.000Z","locationID":"SWN"}},{"id":"df1a779d-3252-5399-84e1-21136715ad93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott is a lovely property host. She was great during my viewing. She was warm and relaxed and welcoming- an asset to the team.","createTime":"2023-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc731db1-49da-5347-a5ba-1cb9feba1bf9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Matthews help us sort our home for the next 2 years. Karen who managed out case was professional, understanding and kind. We'd been looking for a while and she's by far the nicest person we met on that journey. Faye was also really friendly and helpful!","createTime":"2023-06-06T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"e2c69c30-1abb-577b-8ae3-457754df7a64","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Abdullah Hussain responds promptly to queries and very accommodating","createTime":"2023-06-06T23:00:00.000Z","locationID":"VGN"}},{"id":"4760faad-fd90-523d-810b-8e1b6857d18e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We viewed a property today accompanied by Kelly McDermott. Kelly was fabulous. She was pleasant. knowledgeable and very professional. Kelly was also very accommodating when my husband and I, after going for a coffee in a local coffee shop, wanted to go back to the property to confirm a few things we had not thought to look at on the original viewing. I phoned Kelly and she came back to the property with us. Fabulous service.","createTime":"2023-06-06T23:00:00.000Z","locationID":"SWN"}},{"id":"ef6bc1ca-7451-55b6-ba8c-6fb4198f4d3f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big thank you to Kelly McDermott , she’s been amazing on our viewing , both times!, she made myself and my husband really comfortable being able to take our time looking around the property. She’s very helpful and you can tell she loves her job. Over all she was just a really helpful, happy person with amazing people skills . Thank you very much x","createTime":"2023-06-05T23:00:00.000Z","locationID":"SWN"}},{"id":"075fdc67-e33c-5149-88b2-c3f32a78b677","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Big thank you to Kelly McDermott , she’s been amazing on our viewing , both times!, she made myself and my husband really comfortable being able to take our time looking around the property. She’s very helpful and you can tell she loves her job. Over all she was just a really helpful, happy person with amazing people skills . Thank you very much x","createTime":"2023-06-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0c1a5898-6152-5750-b158-ff5d69f46648","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We received the appointment when we wanted to view the house.Karen was punctual,gave us all informations we were interested of,explained everything we need to do.Thank you!","createTime":"2023-06-03T23:00:00.000Z","locationID":"TGL"}},{"id":"926c368a-5411-51d3-84c3-06cf9f550312","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was absolutely delightful when showing us around a viewing that we had. She was very friendly, lovely and approachable. She answered all the questions we had without hesitation.","createTime":"2023-06-02T23:00:00.000Z","locationID":"SWN"}},{"id":"5a587844-50eb-5679-a780-dab193e7f239","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I did 2 viewings with Karen who was especially helpfull with informing and advising me along the way. Great service","createTime":"2023-06-01T23:00:00.000Z","locationID":"TGL"}},{"id":"81418fdc-26f9-5248-a925-bd82007a182f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Clare Carpenter and the team at Thornley Grove Monton. Really impressed with their service. Our Mortgage Adviser commented how ‘on the ball’ Clare was, and this certainly helped with progressing our purchase at pace. Thanks Clare and Team ⭐️👍","createTime":"2023-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"77acf328-bb6f-53ba-a021-bd9d5664a675","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had an incredible experience with Thornley Groves - Fallowfield! Their market expertise and proactive communication made the letting process seamless. From their effective property marketing to the selection of suitable tenants for our HMO, they have exceeded our expectations. We highly recommend their exceptional service for all your property needs.","createTime":"2023-05-31T23:00:00.000Z","locationID":"THF"}},{"id":"8ca910e1-cdf3-5280-8159-a576bf6a0a6f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had a very positive experience with Thornley Groves, particularly with my property manager Ali Perry. The firm in general are very professional and I would highly recommend them as a letting agent to other landlords. I have never had any issues getting hold of anyone when I need them. Ali is very proactive, easy to deal with and does exactly what she says she will.","createTime":"2023-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d7976ce4-c064-59ba-8f3a-78a439b532de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly has been showing me around properties recently and she’s great! Really friendly and always comes prepared with the relevant property information. Would recommend!","createTime":"2023-05-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e91bc5e2-0d61-5350-899e-8a1292bf0c34","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am thrilled to write a positive review for Akash, the Lettings agent at Thornley Groves office. As a contractor working with Akash, I can confidently say that he is one of the most professional and efficient agents I have ever worked with. Akash is always quick to respond to emails and queries, and he is incredibly organised and detail-oriented. He has a wealth of knowledge and experience in the industry, and he is always happy to share his expertise with his clients. Working with Akash has been an absolute pleasure. He is a great communicator, and he always keeps us informed of any updates or changes. He is also very approachable and friendly, which makes working with him a breeze. Overall, I would highly recommend Akash to anyone looking for a Lettings agent. He is a true professional who is dedicated to providing the very best service to his clients. If you are looking for an agent who is efficient, reliable, and knowledgeable, then look no further than Akash at Thornley Groves office.","createTime":"2023-05-30T23:00:00.000Z","locationID":"ALM"}},{"id":"e7d61cdc-29bf-5983-b632-cc2489f5f03f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are an investment company, Thornley Groves is a great agent to work with, Megan in particular is a fantastic addition to the TG team, responds quickly and is always there to help me when looking for investment properties. 10*","createTime":"2023-05-30T23:00:00.000Z","locationID":"TGD"}},{"id":"cee2a12c-619b-5421-a17e-6317719e643b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am writing this review as one of the contractors of Thornley Groves Estate Agents. My companies, the property maintenance, the roofing and the landscaping companies, have a lot of experience working with estate agencies and have to say that I am happy to be working with these. Aimee Hobson the Manager of the city centre department has been instrumental in ensuring not only are the tenants happy with the properties they live in, but the maintenance standards are also top notch. Obviously we cannot speak for every contractor, but can speak for our own dealings with this office. Aimee is professional, reliable and goes out of her way to sort any problems out. We are happy to have her as one of our clients and enjoy working with her.","createTime":"2023-05-30T23:00:00.000Z","locationID":"VGN"}},{"id":"fe0e5fcf-eb2a-5fc2-a5c8-3ba55767d6e5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big Thanks to Abdullah for sorting the issue so quickly. He is a great help as always","createTime":"2023-05-30T23:00:00.000Z","locationID":"VGN"}},{"id":"32219e58-38c9-5cb9-a87e-5621df3736fa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly has been showing me around properties recently and she’s great! Really friendly and always comes prepared with the relevant property information. Would recommend!","createTime":"2023-05-30T23:00:00.000Z","locationID":"SWN"}},{"id":"31594864-4ecf-5711-91cf-c1613b08e2cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Big thanks to Abdullah Hussain for corresponding and resolving the issue so quickly!","createTime":"2023-05-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"06cf56a6-1bee-53df-84e0-6bbaecf410c1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing staff, all they do is put the client interests first and ensure you are taken care of. Excellent service i would recommend to anyone","createTime":"2023-05-30T23:00:00.000Z","locationID":"SWN"}},{"id":"c52980b7-28d1-53d7-ba35-d9d3fcabf253","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy was so supportive always available and giving us updates every step of the way.Making follow ups for us.We greatly appreciate all her hardwork .Always very cheerful and friendly. Thank you Thorney Grooves","createTime":"2023-05-29T23:00:00.000Z","locationID":"SWN"}},{"id":"58a1f000-7590-52a0-b2ff-fc1145eebef4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and kind staff. They provide a good service. I have been renting flat with them for nearly 20 years and would continue to do so.","createTime":"2023-05-28T23:00:00.000Z","locationID":"VGN"}},{"id":"c438dec7-4939-5ed4-9a75-7b9499a834ed","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My agent Abdullah Hussain has been very helpful, assist me to resolve the issue last week.","createTime":"2023-05-28T23:00:00.000Z","locationID":"VGN"}},{"id":"591a75d1-a5c0-5579-8873-08ffb1908382","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were shown a property by Karen Filson, who was a wonderful person. She was easy to speak to and showed attention to everyone present for the viewing. Had a first class experience at Thornley Groves.","createTime":"2023-05-26T23:00:00.000Z","locationID":"TGL"}},{"id":"bd9d8386-dc5e-57d1-956c-81bf9c457224","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Can't thank Colette at the Altrincham branch enough! She kept us in the loop every step of the way and was extremely responsive with any queries we had! Based on our experience with Colette we would definitely come back to Thornley Groves in the future.","createTime":"2023-05-25T23:00:00.000Z","locationID":"ALM"}},{"id":"c0bfbe15-4cb9-53f2-a029-df038381c5ff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service and quick communication. Had 2 viewings booked quickly and professionally, viewing itself was with Kelly McDermott who was very friendly and helpful! Have now made an offer and would definitely use them again in the future!","createTime":"2023-05-25T23:00:00.000Z","locationID":"SWN"}},{"id":"dcc64245-c614-59b4-ada0-ef7ee93e2820","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good experience signing up and getting tenancy sorted with Ash, quick to reply to variety of questions, clear responses.","createTime":"2023-05-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7785fce6-32fd-5bd2-ae53-3f3ee86dcbea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic estate agents especially Karen who has gone above and beyond. She’s shown pure kindness during a very stressful time. Thank you Karen and Matthews","createTime":"2023-05-24T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"ed876aa1-b7bd-5bd7-aab0-5952d4b18380","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Went to view a property today, Karen assisted and she was fantastic on the phone and in person!","createTime":"2023-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ca8da58-a6b4-59a9-9e20-ea30df7e3761","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Last summer when they did not accept walk-ins I thought that this firm does not care about customer service. However, when I walked in a week ago I was presented with great attention and customer service (I work in CS too) from Eve, who gave me all the details that I needed. After that, Ashley, who showed me a flat was very kind and attentive, kept up with me and provided all the info that I asked. Very satisfied with the service!","createTime":"2023-05-23T23:00:00.000Z","locationID":"STY"}},{"id":"b19b1474-5e07-55f6-92f6-2db108931854","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nice and friendly staff. Also very helpful with everything question I asked.","createTime":"2023-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8aab2bc7-7a2f-5e83-901d-e06e6ebb1c37","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Manager Liam Pope and Estate agent Dean Casey went out of their way to support both the vendor and ourselves (the purchasers) .","createTime":"2023-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0695a8a2-e87e-5013-a928-f3bf4005a756","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you so much to Ash for fitting us in last minute for a viewing of Agnes Court! He was amazing from our initial phone call and throughout our viewing. Very warm, knowledgable and patient with us when we were indecisive and had many questions. We will be in touch!","createTime":"2023-05-22T23:00:00.000Z","locationID":"THF"}},{"id":"789bb3cb-4939-554b-a0ba-582e0a522a70","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was selling my aunts house as her POA and Matthews really made the experience easy and where helpful and professional from start to finish","createTime":"2023-05-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"684608eb-4b53-51f6-8955-4d6b5dbaf873","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott did a viewing for us … and all I can say is that her approach and her very smiley face made us feel very comfortable. We also value on time performance so we appreciated that she was on time .","createTime":"2023-05-22T23:00:00.000Z","locationID":"SWN"}},{"id":"bc4cd230-f92a-5010-9af7-7580d8dad207","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently successfully let our flat out through Thornley Groves Altrincham branch. The team of Claire, James and Melissa provided great service throughout the process with prompt and clear communication.","createTime":"2023-05-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3a7ee7a0-9036-5299-b1b9-0d07c2810a26","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service and user friendly Matthews website","createTime":"2023-05-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc8db1cf-65cf-545e-ba38-4f0285dd6257","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott showed us round a property and she was very friendly and welcoming, and made sure all our questions were answered.","createTime":"2023-05-21T23:00:00.000Z","locationID":"SWN"}},{"id":"fbd27f5b-4f85-5ce7-9bf7-98e1f9585528","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The way they respond when needed is great","createTime":"2023-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d1036557-8da9-5c7a-af09-368346f86912","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing service from Kelly McDermott. Very friendly and warm person. The viewing was a bliss. Kelly was very well prepared and had a lot of important informations about the flat. Branch Manager Clare- very helpful and kind person. The property I really liked didn't go as planned for me but that's completely on my side - Thornley Groves was very supportive and it was one of best agencies I dealt when looking for my future home.","createTime":"2023-05-21T23:00:00.000Z","locationID":"SWN"}},{"id":"19315667-04af-558e-a7fb-dba589a51fcd","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"One of the things that made my experience with Mathews of Chester great was the responsiveness of the staff, Karen was indeed a lovely person, she was not tired of my messages. I did most of the arrangements for the apartment from outside the country, and concluded the rest when I arrived. That was great to me. However, one thing I was not happy with was that no body came to show me around the house. At first I didn't know exactly were I was supposed to dump my refuse, I had to get the key to the dustbin house from a neighbour.","createTime":"2023-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"862cb02b-39ca-5910-8f03-e6c95a4ecc8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very good company to deal with , try their level best to accommodate . Made sure all checks were thorough and waited for the right tenant .","createTime":"2023-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fb206533-7962-51a0-b405-5d7a3b3fef19","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been using Thornley groves for 10 years now and never had an issue, they’ve always sorted stuff out really easily and quickly. Shannon is by far my favourite person to talk to there she makes me feel really taken care of, nothing is too big of an issue and she’s really lovely to chat to as another bonus! Couldn’t ask for more from her!","createTime":"2023-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4741d2aa-9173-5c0d-9976-f94884e0e492","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kelly McDermott from Thornley Groves in Monton, Eccles showed me two properties this morning and I was very impressed by her punctuality, pleasant and helpful manner and her professional knowledge of the properties she was showing and of the current property market. Still widening my search but TG Highly recommend.","createTime":"2023-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f004ecf-8a63-5b0e-95a0-1e60e261492c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jackie was great throughout my purchase and very supportive. She kept in regular communication, always responded in a timely fashion and handled communication with the seller efficiently and helpfully.","createTime":"2023-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1c7c756-d688-5f48-9725-4c3b88174822","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was really satisfied by the outstanding customer service I have received by Thornley Groves. The viewing was conducted by Kelly McDermott who was really helpful, knowledgable and answered all my questions about both the property and the area and a lovely lady. Can only recommend Thornley Groves, definitely will be doing business with them in the future!","createTime":"2023-05-19T23:00:00.000Z","locationID":"SWN"}},{"id":"3da6da96-449d-5aca-9581-4d094c4e611b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was absolutely fantastic when viewing a property. Very warming, informative, on time and had lots of information. Such a lovely lady who I know will help me in my property search.","createTime":"2023-05-18T23:00:00.000Z","locationID":"SWN"}},{"id":"764f5c7f-7ff9-5b45-afa2-47c4472c1265","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was absolutely fantastic when viewing a property. Very warming, informative, on time and had lots of information. Such a lovely lady who I know will help me in my property search.","createTime":"2023-05-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2096228e-b335-5b30-91df-79f0da59bcb4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"You provided a realistic valuation, described the likely interest and how best to present the property. As I was acting as executor for my late mother I was not local & Matthews looked after all viewing. Their fee was competitive.","createTime":"2023-05-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a25bc75-7413-58d4-81a9-22d4790e5297","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewing booked quickly and everything went ok and on time on the day. Kelly McDermott was lovely and helpful.","createTime":"2023-05-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9d5f3ef-8afe-50cf-8277-c58efae92a65","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Abdullah was extremely helpful , he contacted different parties to sort out my issue . It was pleasure dealing with him.","createTime":"2023-05-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a645a34-4073-5688-81c2-260532a4811e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Leanne. Knowledgeable and responsive and offered some great advice too.","createTime":"2023-05-16T23:00:00.000Z","locationID":"SWN"}},{"id":"e5a20207-036e-549d-8478-db1833fb6137","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Abdullah was very helpful and responsive to emails , he sorted my issue in no time","createTime":"2023-05-16T23:00:00.000Z","locationID":"VGN"}},{"id":"89cc1734-1812-56f2-9570-8f8c7d57bd5b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are presently purchasing a house through TG in Monton and we have received a fantastic, courteous and prompt service from Clare and her team and will be recommending them. Thanks guys!","createTime":"2023-05-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c22ea56-836a-5ff0-bf57-6fef29660513","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience 👍🏽 helped me get the rental property I wanted","createTime":"2023-05-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bab4d636-c106-5da0-8877-cdec5cee7529","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rented a flat with the agency and had an amazing experience with my property manager Mr Michael Richardson. He is the best. He has been super available, responsive and helpful throughout the all process to help me solve some issues I was dealing with! Thank you Michael!","createTime":"2023-05-15T23:00:00.000Z","locationID":"VGN"}},{"id":"8f3519a3-82a2-5b40-aee5-818931387420","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really appreciate the services of our property mananger Victor who is responsive and reliable. He helped to manage my property with good care and recommendations. The recent contract renewal process was very smooth with his follow-through. Highly recommend his services to anyone who want to let or rent their homes.","createTime":"2023-05-14T23:00:00.000Z","locationID":"VGN"}},{"id":"96801756-8b05-51f7-b6c1-30128952be31","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was a tenant in one of the TG managed properties. There for 4 years. Excellent flat, decent service and especially when it came to moving on. Credit to Akash (Aponsu) for being thorough and quick.","createTime":"2023-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6ff0aa1-aae0-5d65-b205-ac10cca6c750","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael R and Elisha have been great to deal with always. Your lucky to have them as employees Jay","createTime":"2023-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"235e6415-29ee-5bad-8f81-7730cf87783e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"If you need someone to sort an issue Justin gets it done. No fuss, great communication and always looking out for the customer. Could not recommend higher","createTime":"2023-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf338e71-b458-521b-a821-e248db6233bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Karen was very friendly and extremely helpful throughout the whole process. She gave us all the info we needed and was very knowledgeable about the local area too.","createTime":"2023-05-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a23a2759-1620-556e-ab32-8041e7352af0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic estate agent to work with. Great service and lovely team to communicate with. They were professional yet considerate and always willing to go above and beyond to help the sale of the property for us. Highly recommended.","createTime":"2023-05-08T23:00:00.000Z","locationID":"ALM"}},{"id":"505ccc75-3fcf-5992-afec-7c41b073cf51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been renting with Thornley Groves for two years (and just renewed for a third) and they have been fantastic throughout. Any issues are quickly addressed and emails are always responded to promptly. Abdullah has helped us through the recent renewal and has ensured that the process has proceeded smoothly and quickly.","createTime":"2023-05-08T23:00:00.000Z","locationID":"VGN"}},{"id":"4d21ec35-10d9-5049-ab8d-6935b752e907","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Awesome customer experience","createTime":"2023-05-08T23:00:00.000Z","locationID":"SWN"}},{"id":"045fed24-e1f7-50cb-9b63-a10b0e5c88ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found a really speedy service from calling to book a viewing , to being met at the properties with, Kelly mcdermott she has the best knowledge of the property & the area , i know the staff will work with mart to find us our ideal home .... sadie","createTime":"2023-05-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6aea5bf-f945-5055-962e-cc43a7a46d5a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves team have been very efficient and supportive throughout the process of renting out my flat. In particular I would like to thank Liam for his professionalism, attention to detail and organisation skills, excellent knowledge in the field which he passes on to his customers, as well as being very supportive and attentive. Everything was done and completed swiftly and in time. Amanda was very organized and supportive too. Many thanks! Yas","createTime":"2023-05-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"22173e14-92d5-5b5c-851a-84cf171946b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Received a great viewing from Kelly. She followed up promptly too.","createTime":"2023-05-02T23:00:00.000Z","locationID":"SWN"}},{"id":"977910b7-e46b-59cd-8224-310b130ed2a9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves had several properties I was interested in, but the online system was a bit cumbersome so I decided to stop by the office. I was a little apprehensive to go in based off of the way other letting agents had treated me, but I did it anyway. I was greeted by Eve Kelly, she was super friendly and was eager to help. I told her my budget, my “must haves” and my time frame. She quickly came up with a list of properties and together we went through them, with her filling me in on relevant details. I told her my top choices and she showed me pics & videos right then. I knew what property I was interested in so she guided me through the application process and I was approve within a few days! She is true MAGIC! She is helpful, kind, friendly & giving of her time. I’m confident in Thornley groves because I know shes’s there!","createTime":"2023-04-29T23:00:00.000Z","locationID":"STY"}},{"id":"7935bb35-7d88-5b8d-b3b1-29727b5602dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Eve Kelly was wonderful! My wife and I had recently been displaced by fire. Walking into the Thornley Groves office - my wife’s idea - was the best decision we could have made and we were picking up our keys within the week. Eve was warm, friendly, assuring and professional. We can’t recommend Eve at Thornley Groves highly enough.","createTime":"2023-04-29T23:00:00.000Z","locationID":"STY"}},{"id":"ca2a9988-c20b-5023-b603-9d9dddf66996","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Victor Saca​ has recently started managing my property and has been amazing. He proactively, reliably gets the tenancy agreement sorted. easy to work with and gives good advice on ways forward. Hugely appreciate","createTime":"2023-04-27T23:00:00.000Z","locationID":"VGN"}},{"id":"81ee1723-d3db-5d67-a216-41411f2b4924","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly the agent, was great to deal with, prompt, organised and made the viewing process seamless. Kelly is a credit to Thornley Groves.","createTime":"2023-04-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"56e335cf-1384-541b-9fce-bdc41a912b65","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager, Abdullah Hussian, has been fantastic. He has given regular updates on my flat progress on repairs and phone me to inform me of any potential issues. Abdullah has been a true professional, and I want to thank him for all his hard work.","createTime":"2023-04-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"af3cd311-498d-5e9d-89b3-6311ce1336a9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently purchased my first property through Thornley Groves in Didsbury, and was very happy with the level of service that I received. I can’t speak highly enough of Megan Williams, who was incredibly helpful, kind, responsive and professional throughout the whole process. Thank you Megan & Thornley Groves!!","createTime":"2023-04-26T23:00:00.000Z","locationID":"TGD"}},{"id":"b98ab3c9-5507-5e95-974c-af1d6466eedd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience coming into the Thornley Groves Didsbury office. The team there is great very helpful couldnt ask for more in an estate agents.","createTime":"2023-04-26T23:00:00.000Z","locationID":"TGD"}},{"id":"0997e723-85dd-5fc1-83d7-4141f13d0b54","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-04-26T23:00:00.000Z","locationID":"TGD"}},{"id":"d8575d12-27ea-579f-9e0d-7e3b6565f566","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant customer service , Kelly McDermott was excellent with the knowledge and advice .","createTime":"2023-04-26T23:00:00.000Z","locationID":"SWN"}},{"id":"ac081288-dd67-59a2-9f6c-7d0bfa54a908","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everyone was extremely helpful and when I had any questions, they replied very quickly and put my mind at ease for moving into my first home","createTime":"2023-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"482f76d0-0649-52e8-b25e-d67fe95fad15","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"The letting team is very high efficiency to get the new tenants in less than 5 working days. They are listening my expectations. I am happy for the service from Amber, Lucy and Bradley.","createTime":"2023-04-24T23:00:00.000Z","locationID":"SWN"}},{"id":"a577ad8a-dfa9-5449-bd26-df89b3dc3726","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Abdullah Hussain. Very prompt replies and resolved all my issues quickly and efficiently","createTime":"2023-04-24T23:00:00.000Z","locationID":"VGN"}},{"id":"b2e9e793-1b99-56e0-bf31-2c0495943829","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Abdullah was really helpful with speeding up things and get the rent agreement work done","createTime":"2023-04-24T23:00:00.000Z","locationID":"VGN"}},{"id":"a190ed80-a87f-5fb6-834d-a6c36ec42e7a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare did a brilliant job in facilitating the sale of a property based in Salford. She is always very professional courteous, friendly and efficient. I'm very pleased to be working with Thornley Groves.","createTime":"2023-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"56dc49a4-ef40-5690-b19c-1ecfcd7ea2dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Abdullah was really helpful with the rent agreement work and sorted them out for me asap","createTime":"2023-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fde6d33d-27cc-58c5-844f-f063dc34588c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves team have been very efficient and supportive throughout the process of rending our my flat. In particular I would like to thank Liam for his professionalism, attention to detail and organisation skills, excellent knowledge in the field which he passes on to his customers, as well as being very supportive and attentive. Everything was done and completed swiftly and in time. Amanda was very organized and supportive too. Many thanks! Best wishes Yas","createTime":"2023-04-23T23:00:00.000Z","locationID":"TGL"}},{"id":"24aa2724-49fc-5c00-8f34-c51e60f154e3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We instructed Tom Beevers on the sale of our Hale terraced and from the point of the valuation to the point of offer being accepted he was fantastic - determined and all over it ! This process took ONE WEEK. Thanks Tom!","createTime":"2023-04-21T23:00:00.000Z","locationID":"ALM"}},{"id":"59e626f3-58bd-5155-a589-a5f4ab2778fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Everyone was really quick at responding to emails and queries about moving into my first property on my own and I can't thank them all enough","createTime":"2023-04-21T23:00:00.000Z","locationID":"TGL"}},{"id":"6b576a76-0103-5f6f-a677-c6bebfb78526","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was really a fantastic meeting and Karen helped me a lot to clarify all my queries. 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻","createTime":"2023-04-19T23:00:00.000Z","locationID":"TGL"}},{"id":"eb8cf7c5-b114-5b79-9f16-bec050edcc4d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Becky managed my renewal efficiently and well.","createTime":"2023-04-19T23:00:00.000Z","locationID":"VGN"}},{"id":"ca42c3c5-fc9d-5b07-932e-8fd8129932f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewing with Kelly McDermott, very welcoming and easy to speak to, answered any questions I had and was very informative","createTime":"2023-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d94cacaf-13a5-55b3-b65e-ec1ce3288463","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A brilliant experience with the process made easy from start to finish. Ella in particular was super helpful, highly recommend her services and the rest of the team!","createTime":"2023-04-18T23:00:00.000Z","locationID":"SAL"}},{"id":"e8f6d94d-dd7f-5a18-a933-b8308c08cf26","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really good, reliable agency. I've had bad experienced with letting agents in the past but Thornley Groves have been excellent so far. Very responsive and helpful","createTime":"2023-04-18T23:00:00.000Z","locationID":"ALM"}},{"id":"10716550-046d-58b6-be51-8dcb148b14fb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a buyer I was really pleased with the service I received from Kirsty and Megan in Didsbury. They were very responsive and kept me informed and were happy to help me with things like visiting the property to take measurements. They made it a very smooth process during a time which is stressful. Thanks again","createTime":"2023-04-18T23:00:00.000Z","locationID":"TGD"}},{"id":"7e86097f-0d60-5b2a-932d-3af3dfee20b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kirsty, Megan, and the whole team at Thornley Groves were absolutely amazing in helping me purchase my first home. They were patient and helpful throughout and I would highly recommend them as an agency. Thank you!","createTime":"2023-04-18T23:00:00.000Z","locationID":"TGD"}},{"id":"0b4f98b6-27f0-5ac5-adf9-8974e21bae58","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Abdullah has recently started managing my property and has been amazing. Reliably gets back to me quickly regarding issues. Sorts issues out quickly. Is understanding, easy to work with and gives good advice on ways forward. Hugely appreciate all the work he has done recently to sort out recent problems with the property.","createTime":"2023-04-18T23:00:00.000Z","locationID":"VGN"}},{"id":"1e93a85e-6b8f-5947-9e8e-938733e52abd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommended! My property manager Allison McIntee has been superb at looking after my flat. She is very proactive and creative in her solutions to problems that have arisen in the flat, and is a pleasure to deal with.","createTime":"2023-04-18T23:00:00.000Z","locationID":"VGN"}},{"id":"d9a34cb9-ed61-565e-9786-0f8fc079eb74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would definitely recommend thornley groves to anyone. The staff are super helpful, especially Adeeb in accounts, who always answers all my questions and makes sure everything is paid to me on time","createTime":"2023-04-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"693b384c-f188-5226-88ea-d914c6565f5f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Abdullah has recently started managing my property and has been amazing. Reliably gets back to me quickly regarding issues. Sorts issues out quickly. Is understanding, easy to work with and gives good advice on ways forward. Hugely appreciate all the work he has done recently to sort out recent problems with the property.","createTime":"2023-04-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4c0cb1d-7f85-5342-8184-7ac81e696810","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently sold my house through Thornley Groves, and I couldn't have been happier with the service I received from Andrew at the Sale branch. He was professional, knowledgeable, and always available to answer any questions I had throughout the entire process. Andrew's expertise and guidance helped me to sell my house quickly and efficiently, which was a huge relief. He went above and beyond to ensure that everything went smoothly, and his attention to detail was truly impressive. I highly recommend Andrew to anyone who is looking for a dedicated and experienced agent to help them with their real estate needs. Thank you so much, Andrew","createTime":"2023-04-17T23:00:00.000Z","locationID":"SAL"}},{"id":"4ee47953-974b-57ee-aca1-e8a9ce73f82d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently completed on my first house and could not be happier with the service I received. Ella worked with us through every stage and made sure we were kept in the loop throughout. Nothing was too big an ask for her and she really reassured us as first time buyers. Thank you for making it such an easy process for us!","createTime":"2023-04-17T23:00:00.000Z","locationID":"SAL"}},{"id":"76c5cb26-8699-5a31-ae04-c74df277b0be","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"What impressed me the most about Ava was her genuine commitment to delivering exceptional customer service. She was always professional, courteous and friendly, and she made sure that I felt supported and cared for every step of the way. Her attention to detail and ability to anticipate my needs made the whole process stress-free and enjoyable.","createTime":"2023-04-17T23:00:00.000Z","locationID":"SAL"}},{"id":"a73d4af1-b366-52cb-8347-72668821b037","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Everyone I dealt with has been great, especially Ava who was my point of contact throughout the process before we moved in. Nothing was too much trouble and she was always happy to answer any of my questions and was always really quick at coming back to me. Thanks again Ava!","createTime":"2023-04-17T23:00:00.000Z","locationID":"SAL"}},{"id":"7300438a-8f3b-51c5-a63f-7d4807db098c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"5 stars for Charlotte at Thornley Groves. From the first meeting, she was professional, knowledgable and attentive to my needs. She was always available to answer my questions and kept me updated throughout the entire process! I cannot recommend Charlotte or Thornley Groves enough!","createTime":"2023-04-17T23:00:00.000Z","locationID":"SAL"}},{"id":"473bc71e-3544-5cca-a3dc-e2f8d4ed6ae7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A brilliant experience at Thornley Groves Estate Agents. I spoke with a lady called Ella who was lovely and attentive, always happy to help. Her advice was always valuable and personable. Would highly recommend! :)","createTime":"2023-04-17T23:00:00.000Z","locationID":"SAL"}},{"id":"ac346a88-b401-5f1e-b0b6-244189bb9d03","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing as always, great service! Couldn’t recommend Ella enough. She made the process easy, enjoyable & stress free. Thanks Ella :)","createTime":"2023-04-17T23:00:00.000Z","locationID":"SAL"}},{"id":"f13385b1-279a-5379-ab5b-db3af85a792c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend Ava to anyone looking for a reliable, knowledgeable and trustworthy estate agent. Her dedication to her clients and her passion for what she does truly sets her apart from the rest. Thank you, Ava, for all your hard work and for making my experience with Thornley Groves a truly positive one","createTime":"2023-04-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e97cf641-457c-5551-9eaf-158b5ca5d8cd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Vicky has been pleasantly helpful and positive throughout our ongoing dealings with Thornley Groves, Sale. She has accommodated all our requests for viewings and advice in a complex situation of buying and selling our properties. We constantly appreciate the support from her and the whole team in Sale office. It's always a pleasure to meet and discuss progress.","createTime":"2023-04-16T23:00:00.000Z","locationID":"SAL"}},{"id":"03e079dd-698e-5fee-8145-6e0b94df95dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Superb customer service and efficient! great thumbs up to Charlotte, she is helpful and responsive. Thank you ,Charlotte!","createTime":"2023-04-16T23:00:00.000Z","locationID":"SAL"}},{"id":"2e85f94d-79c2-55d3-a2dd-e58ade6de41d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"So glad I decided to switch agents. After all the bad experiences I’ve had with my rental properties, I can honestly say that Ava and the team in Sale truly have your best interest at heart. They’re knowledgeable and most importantly unlike my previous agent, contactable! I wouldn’t hesitate to recommend them to anyone and I know my properties are in good hands. Thank you Ava & team.","createTime":"2023-04-16T23:00:00.000Z","locationID":"SAL"}},{"id":"f285c0ee-ffc7-5bab-a870-75177e06bad4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a first time landlord I can’t recommend Ava and the team in sale enough! Ava was so knowledgeable about the entire process and made me feel so at ease with what I could expect, nothing was too much trouble and all of the team really went above and beyond to find me the best tenant in the shortest time. Can’t thank them enough!","createTime":"2023-04-16T23:00:00.000Z","locationID":"SAL"}},{"id":"627b599e-a47a-561f-b582-a886c7508741","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience working with property manager Abdullah Hussein at Vimto Gardens. Thanks Abdullah, for listening carefully to my energy supplier problem and for taking the immediate action, which should help in reaching a solution.","createTime":"2023-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"77f4f49f-110b-549b-9872-5dbd696dc29b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend Thornley Groves, and especially thanks to Ms. Claire Blackham, who went above and beyond for me and my friends. She dedicated a lot of time and energy to the cases. She was incredibly kind, thoughtful, efficient and available throughout the process. Thank you so much!","createTime":"2023-04-14T23:00:00.000Z","locationID":"ALM"}},{"id":"af990e9d-ea15-59e9-a8e8-1594a0a95a1b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We rent the house through Thornley Groves, they are provided a brilliant service. Especially - Akash Aponsu​ in Altrincham office. He is responsive and helpful. Akash helped us resolve some problems with professional manner. Thank you Akash. Highly recommended.","createTime":"2023-04-13T23:00:00.000Z","locationID":"ALM"}},{"id":"23917828-e997-51b3-b296-e715d7b78229","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hi, Thanks for your attention for letting us view the property at short notice. Very helpful with all aspects of the viewing. Will use the service again. Thanks for your time and help.","createTime":"2023-04-13T23:00:00.000Z","locationID":"TGL"}},{"id":"9017f342-43bb-5337-a19d-bb0c42982cd8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hi we have been renting out our property with Thornley Groves for several years now. We find them to be professional at all times & would like to give a special shout out to Michael Richardson who we currently deal with. He is always happy to help with any queries with both ourselves & tenants. He always try’s to find a solution to any problems we incur","createTime":"2023-04-13T23:00:00.000Z","locationID":"VGN"}},{"id":"8ed161df-6684-5af2-9d38-560d57a8e36a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We received excellent service from our Property Manager - Abdullah Hussain​ during entire tenancy and afterwards when we left our apartment. He is very professional, kind, helpful and attentive, replies immediately to any queries. Always gets the issues resolved quickly and I will surely recommend him for the housing services.","createTime":"2023-04-13T23:00:00.000Z","locationID":"VGN"}},{"id":"34371ffe-16ed-5ff7-9a17-26044760e860","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great viewing experience from Kelly in Monton. Really upbeat, positive and gave honest answers to the questions about the property.","createTime":"2023-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8edeba10-b591-5551-88df-007e6f0dd73a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All members of staff were very helpful, especially Ella who has helped with securing our property!","createTime":"2023-04-12T23:00:00.000Z","locationID":"SAL"}},{"id":"adfd6e9d-4656-5e42-be42-be8ce0d83b8d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was very polite and helpful in showing me round the property.","createTime":"2023-04-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b62394eb-7c74-5d01-8ad1-c4149fc849cb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been looking for a house for quite some time now and although this didn't have the outcome I had hoped, Karen was the first estate agent that had the courtesy to ring and provide the update over the phone. In addition, she is the only estate agent that has taken the time to call and provide an 'in progress' update once the application had been submitted and we were awaiting the landlord's decision. It has been impeccable service that has been very much appreciated in this tough climate of finding somewhere to live. The gentleman who showed me around the house was also very pleasant, chatty knowledgeable and helpful.","createTime":"2023-04-12T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"73efa362-9dca-5892-b65f-3cd86383206f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole team at Matthews of Chester have been outstanding in the service they have provided. I am new to the rental market as a previous home owner and it did feel very daunting! Karen has been nothing other than remarkable throughout the whole process, she has shown empathy when required and understanding and has clarified many queries relating to the process. I have now moved in to a wonderful new property that has been managed by Matthews to a high standard and Ali from the support team has also been wonderful in resolving some moving issues. Your team, especially Karen and Ali are an absolutely asset to Matthews. Thank You all so very much. Anna Egginton-Murray","createTime":"2023-04-11T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"eca4643c-7ab5-5e5a-9851-d1e2e34f39a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel as our property manager was helpful and professional in working with us and our tenants","createTime":"2023-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"503a0ded-5dcd-558b-81dd-1b2cf46c1859","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"In the past year our family was greatly troubled by a tenant in a Manchester apartment who initially did not pay his rent on time and later not at all. Victor and his team helped us use the Section 21 and Section 8 notice which were most useful in this situation. Victor is very efficient and he answers our email enquiries in 24 hours nearly all the time. After the eviction of the client, Victor helped with the use of the Reposit scheme and the sourcing of contractors for the renovation of the apartment which included repainting of walls, carpet removal, replacement of cooker hood, ...etc., many big and small jobs. He always responds to our questions and requests in a professional and very patient manner. Victor is really a great property manager.","createTime":"2023-04-11T23:00:00.000Z","locationID":"VGN"}},{"id":"80f323cd-ce74-5762-9bae-ee3271b9531f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have 5 properties under the management of my property manager , Herbert Chong. He is not only a nice guy but also responsible, fast responsive. I would recommend him to other persons.","createTime":"2023-04-11T23:00:00.000Z","locationID":"VGN"}},{"id":"dd3e9f87-d8de-5d95-a56e-05f2a4e25801","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Your agent, Karen, was very courteous and answered my queries positively. She also gave me some great advice on how best to ensure I make it to the viewing list each time. I would be very happy indeed to use Thornley Groves Prestwich again, thanks to Karen's excellent customer service. My one criticism was with the listing itself, so only four stars, not five. The flat was listed as furnished, but the fire safety labels on all soft furnishings, including the bed, were missing. Karen told me that the landlord had the option of removing and replacing, or simply removing. Removing without replacing would turn it into an unfurnished flat, which is not what was listed on Rightmove.","createTime":"2023-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a2baf90-f6fb-5085-9b0e-a1797d3f8f6b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a wonderful viewing with Karen. She made us feel welcome in the home and could demonstrate most of the features of the property and what it included. So far the whole time have been quite helpful.","createTime":"2023-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9aa2b23e-76d4-5bca-93ad-84032ef9d3af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional - Colette was great!","createTime":"2023-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6bc20989-8641-5792-bb09-344cae80b25d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a viewing a few days ago accompanied by Kelly McDermott and i thank her very much for her service. Kelly was kind, personable and approachable from the first instant, friendly and chatty with the current tenants when we visited, and gave valuable advice to me as someone completely new to the city. Thankyou Kelly!","createTime":"2023-04-07T23:00:00.000Z","locationID":"SWN"}},{"id":"994991cf-0c70-5dae-afee-81d7c2f060da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing a few days ago accompanied by Kelly McDermott and i thank her very much for her service. Kelly was kind, personable and approachable from the first instant, friendly and chatty with the current tenants when we visited, and gave valuable advice to me as someone completely new to the city. Thankyou Kelly!","createTime":"2023-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa52da50-2733-5764-8ff0-db03b5c7b56c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I did a viewing with Karen. She was very pleasant and helpful. She was also informative and answered all my questions. The really distinguishing factor was how friendly she was. TG prestwich were clear and followed with the right emails. The only issue ( all agencies share) is lack of mobile number, just in case you're running late or early..you need to call the office. But other than that I hope all agencies will be at least half as good treating prospective customers","createTime":"2023-04-05T23:00:00.000Z","locationID":"TGL"}},{"id":"a5b5e210-87c2-5d5f-9c24-c84d89c1e18d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-04-05T23:00:00.000Z","locationID":"TGL"}},{"id":"184d1d3c-7847-5b1c-a6d8-5b1f393d9982","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Out of every experience I have had in renting flats, Thornley Groves has been the best of the best and I am sad to be leaving them behind. Massive shout out to Ciara who has been absolutely incredible, so helpful and always there to answer any questions I have. She has always been considerate, quick to respond to queries and overall a great agent to have dealt with for the past few years. Thank you!","createTime":"2023-04-05T23:00:00.000Z","locationID":"VGN"}},{"id":"4f5131d6-859c-5925-bb91-66f1ec4a02da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Marvellous service from Jordan Hansen as we changed tenants. So helpful and attentive. Replies immediately to queries and very good liaison between tenants and landlord. Excellent service.","createTime":"2023-04-05T23:00:00.000Z","locationID":"VGN"}},{"id":"6ceee9c1-8500-5987-afe5-9d4c7da97f2e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Overall the viewing was excellent. Kelly was so lovely and welcoming. She made me feel comfortable instantly and had answers to all my questions. I came away from the viewing feeling happy and well informed, which is not a feeling I’ve had often when viewing properties.","createTime":"2023-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3969c787-f9e8-5b12-9104-83186187b178","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A lovely friendly, helpful service again from Kirsty, Megan, Sophie and Annette. They are a professional and friendly team - we wouldn't hesitate to return to them or recommend their services to any landlords or tenants.","createTime":"2023-04-04T23:00:00.000Z","locationID":"TGD"}},{"id":"689e4ab9-0365-574e-9535-6c5c2346c9dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They very good and helpful ☺️😊.","createTime":"2023-04-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7058fac6-87c9-5a53-8bdc-bf8907ad96e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ava and Charlotte have been a breath of fresh air throughout the entire process, letting my property couldn’t have been easier and they couldn’t have been more attentive. Knowledgable and friendly and would have no trouble recommending to anyone","createTime":"2023-04-03T23:00:00.000Z","locationID":"SAL"}},{"id":"973265ba-eff7-5d3a-835b-ec73ada462d9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From day 1, process is very smooth, no hassles. Wonderful support from Ava. I already have had good experience with Thornley for 3 years earlier, luckily again I am into Thornley and with Ava. She is very positive and always reachable for any support. Special thanks to Ava as I got a lovely house.","createTime":"2023-04-02T23:00:00.000Z","locationID":"SAL"}},{"id":"34b659d7-5303-55d3-9f64-e10a905d6105","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Good","createTime":"2023-04-02T23:00:00.000Z","locationID":"STY"}},{"id":"012f37f6-cbd5-5453-b027-7453e2b27133","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to Kirsty and Megan for helping sell my flat, both in regular contact with us and happy to answer questions and assist.","createTime":"2023-04-01T23:00:00.000Z","locationID":"TGD"}},{"id":"903f749b-ffe7-5eca-b8b3-95b40a2d3cc8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great customer service from Karen very helpful in assisting me with the application form","createTime":"2023-03-31T23:00:00.000Z","locationID":"TGL"}},{"id":"339a6d20-138f-52ad-958b-f8891b044009","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly met me at the property in question. She was early, which really helped me get to other appointments on time and give me a proper look at the property.","createTime":"2023-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ecab6b5-0d52-5631-b5e8-6e7e191d2f75","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly met me at the property in question. She was early, which really helped me get to other appointments on time and give me a proper look at the property.","createTime":"2023-03-30T23:00:00.000Z","locationID":"SWN"}},{"id":"2f5a11c0-3d08-590a-80a8-63e2feafdcf5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I started recently working with Becky Finn of Thornley Groves & found her to be extremely efficient & always going the extra mile to do the job on time & correctly. She will follow up on any job small or big & make sure it’s sorted. Am extremely happy with her work & attitude & recommend her to anyone wanting to deal with Thornley Groves.","createTime":"2023-03-29T23:00:00.000Z","locationID":"TGL"}},{"id":"1a655166-90b0-5441-8b1e-d715d5afaafb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mathew Petit has been incredibly helpful as an agent. He’s replied within a few hours every time I have contacted him, always been incredibly friendly and helpful and went above and beyond to help out. With previous agents at Thornley groves, my emails would go ignored for weeks and I would find agents unhelpful so this has been a really positive change!","createTime":"2023-03-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"25b65e80-703c-5afd-94c4-dd4592f8f96a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott greeted us warmly at the house we wished to view. She was most informative & keen to help us in our search for a suitable property.","createTime":"2023-03-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f59f26a7-0662-5aa7-afcc-e3db62ba1a33","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott showed me around a property today on in Salford and she was most helpful, welcoming and informative - answered all of my questions and provided useful information about the area. Thank you","createTime":"2023-03-28T23:00:00.000Z","locationID":"SWN"}},{"id":"d3e64e74-6478-5d42-94a0-685ac4453497","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Myself and my sister have recently purchased a property in Sale and had the pleasure of having Vickie and Carolyne as our points of contact. Vickie not only drove us around the various properties we were viewing on the same day in the company car, but also gave us a tour of Sale as we are new to the area. She showed us the closest tram stops, best pubs and just the general area which was such a great little extra for her to do for us. Carolyne was then our contact for the actual purchase of the property and was always readily available and responsive to our emails and ensured clear communication between myself and the seller to make sure we were all on the same page. Very pleased with the service we received so thank you all at Thornley Groves, Sale!","createTime":"2023-03-27T23:00:00.000Z","locationID":"SAL"}},{"id":"19659417-1273-54cf-888b-6c7c662b6922","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service and communication from Ava, Emma and the rental team.","createTime":"2023-03-27T23:00:00.000Z","locationID":"SAL"}},{"id":"be25ae05-6f23-5f11-ae54-237d8774d92d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing people! Very understanding","createTime":"2023-03-27T23:00:00.000Z","locationID":"SAL"}},{"id":"9903270d-880c-545e-9800-f97effe75aee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service from Eleishia who went above and beyond with help and information when i needed it urgently.","createTime":"2023-03-27T23:00:00.000Z","locationID":"SWN"}},{"id":"67bcac8f-d1ee-52e6-a74c-65c5687a5bbe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had the pleasure of being shown a property by the very lovely Kelly McDermott. She was friendly, professional & knowledgable about the local area and sales market. Thank you","createTime":"2023-03-26T23:00:00.000Z","locationID":"SWN"}},{"id":"4b2f3fee-7624-5737-9e1d-7df4821eaa71","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie is very kind and quick when it comes to responses. I would recommend renting houses under this company","createTime":"2023-03-26T00:00:00.000Z","locationID":"TGD"}},{"id":"a9074b18-3599-5d2b-be18-5e6f1cb6a41a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very efficient, reliable and trustworthy!","createTime":"2023-03-25T00:00:00.000Z","locationID":"STY"}},{"id":"5f16c074-182a-5b74-960f-fc2b6ab3e40c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The overall experience was excellent, and in particular, our main point of contact Liam Pope at the Prestwich branch provided a very proactive service throughout the re letting process with responsive and timely communications (important given the time difference with Hong Kong). We received excellent advice from Liam and the wider letting team which culminated in a very positive outcome.","createTime":"2023-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3287dd21-a1a6-5ec3-b070-e4922875bb76","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellant service from Doug and the team and specifically Collette who I had dealings with in the absense of Doug. House sold within one week. Doug went out of his way to make sure we were happy. Intercepted to speed matters up when some delays were apparent. He even kept our onward move agents informed of developments. Broacher and photos brillient and we'll done to the photographer for his professional and outstanding pictures.","createTime":"2023-03-24T00:00:00.000Z","locationID":"ALM"}},{"id":"4b97fbda-122f-5bf7-84f8-8c5e863fbd93","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The overall experience was excellent, and in particular, our main point of contact Liam at the Prestwich branch provided a very proactive service throughout the re letting process with responsive and timely communications (important given the time difference with Hong Kong). We received excellent advice from Liam and the wider letting team which culminated in a very positive outcome.","createTime":"2023-03-24T00:00:00.000Z","locationID":"TGL"}},{"id":"f22b6761-65b3-567a-8ab1-a3bd6806d40f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional and friendly service. Could not have been more helpful.","createTime":"2023-03-24T00:00:00.000Z","locationID":"TGL"}},{"id":"06d136ee-a384-54c8-b0db-e2c7c88db387","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Completed house sale on 7th March 23. Excellant service from Doug and Collette who i had specific dealings with. Doug went out of his way to make sure we were happy and intercepted when some solicitor delays were apparent. He even kept our onward move agents well informed of developments. House sold within one week Broacher and pictures were brillient and the photographer was very professional.","createTime":"2023-03-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d2cda265-f495-5f83-a03e-27259bb42d41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A great service received by Clair and team. Thanking you Tom and Jackie for being there for us. What a wonderful team. We are so happy with their service. Can recommend them to anyone looking to buy or sell.","createTime":"2023-03-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5977c088-dedd-5cea-ae93-2f52fd693a40","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you very much Thornley Grove for helping me to find the right property to rent in 2020.I have moved abroad recently and just want to thank you for everything and in particular to Akash Aponsu for dealing with my deposit. Highly recommended!","createTime":"2023-03-23T00:00:00.000Z","locationID":"ALM"}},{"id":"e4024525-0df4-5254-8b81-4180d5d27c09","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My first experience purchasing a flat with Thornley Groves. Would highly recommend, very helpful and responsive- Jae made sure to communicate everything thoroughly with me and answer all queries promptly. Thanks Jae and team :).","createTime":"2023-03-23T00:00:00.000Z","locationID":"VGN"}},{"id":"35e8b987-34c5-53a9-bf77-d1d4e41d01d3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team is very helpful and professional. Special mention to Kevin and Lucy for such professionalism.","createTime":"2023-03-23T00:00:00.000Z","locationID":"SWN"}},{"id":"28ee7b44-7832-5366-a1a7-55fb7be15785","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Liam & the team at the prestwich office for the professional way they handled the letting of my property. I was kept informed at each step of the process. I would highly recommend Thornley Groves for all your property needs. Thank You Gary.","createTime":"2023-03-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e59b4cd-78b0-52b8-9505-909abc9fe0d7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I completed on the purchase of a property in February 2023. Julie Constable-Jones of Matthews demonstrated huge professionalism to keep the transaction alive after a tortuous seven months of conveyancing with an institutional vendor and the turmoil of lenders changing offers unilaterally to derail the sale. Of all the professionals involved Julie stood head and shoulders above the rest in being responsive, following through on actions agreed and keeping the transaction moving and doing so with good humour. Thank you Julie for ypur perseverance and patience! Much appreciated.","createTime":"2023-03-22T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"3c1e97ad-e24e-5d30-93b7-6691e25427ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is a review for Amanda O'hearty property manager at Thornley Grove estate agents. I had issues with moving in to the property and I was passed on to Amanda as our property manager. I think this is a great idea to have a property manager as normally estate agent just tend to forget you once you have paid all the deposit and rent etc. Amanda is a pleasure to have as a property manager, she always goes the extra mile to sorting out issues, we had an issue which didn't get fixed for 5 weeks but Amanda managed to get it all sorted quickly, and efficiently. I only have five start here because of the help, support, understanding professionalism and care I have received from Amanda. I am looking forward to be staying here for long as I know I have a caring manager in Amanda who always goes the extra mile to get things sorted.","createTime":"2023-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f45fd68e-b014-5cab-858b-854bf829a517","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was incredibly friendly and a brilliant host for our viewing. Highly recommend","createTime":"2023-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"259b3f65-705d-5097-ae70-e32c33fd782f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Bought an apartment through Thornley Groves, sales department is really good. Natasha was excellent and went above and beyond to help push the sale through.","createTime":"2023-03-20T00:00:00.000Z","locationID":"VGN"}},{"id":"75884058-9bb0-543a-ae24-6c074a2c2a89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Bought an apartment through Thornley Groves, sales department is really good. Natasha was excellent and went above and beyond to help push the sale through.","createTime":"2023-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"37ccbea6-a4ca-54fe-8c07-b23991611bb3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We’ve recently completed on a property which was listed with Megan at Thornley Groves Didsbury and the service was 10/10 from start to finish, Megan was always super helpful, responsive and professional. Would definitely recommend & use Megan’s / Thornley Groves services in the future!","createTime":"2023-03-19T00:00:00.000Z","locationID":"TGD"}},{"id":"cbfdf408-fa0d-5ad9-82cf-74194424dc89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just completed the purchase of a flat in Manchester. Clare Carpenter at Thornley Groves has been hugely helpful through a long and complex sale, keeping me informed and on board as a buyer while the solicitors sorted out the details.","createTime":"2023-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"403093b1-8174-5f16-b12a-958d8fb74f2f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen is such a pleasant lady ,she kept calling if i would be available for the viewings. On getting there she's a good and smart lady .thanks","createTime":"2023-03-18T00:00:00.000Z","locationID":"VGN"}},{"id":"7e729c9a-56b6-5e20-9a31-277d52c1d0d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We viewed the property and Kelly was very helpful in providing all the required pieces of information.","createTime":"2023-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8b980d0-014b-5f3a-a929-194558f21fb4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves have been outstanding in respect of selling our property. They have been thoroughly professional in every regard and have kept us up to date whenever there was something to relay to us. Doug Plant & Colette Rafferty have been brilliant alongside all the other people at TG who have been involved with the sale. I wholeheartedly recommend Thornley Groves to anyone requiring an estate agents services.","createTime":"2023-03-17T00:00:00.000Z","locationID":"ALM"}},{"id":"064a65d3-0f19-59fd-8b52-bdc90505af25","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service and help from lovely Colette","createTime":"2023-03-17T00:00:00.000Z","locationID":"ALM"}},{"id":"26dd2667-1c10-57f4-9731-5230e637bd18","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sophie Joel and Jackie were great. Thanks for the help team","createTime":"2023-03-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"28791bc6-9925-53a4-a8a1-f8babc296837","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"excellent service as a buyer from start to finish. Ive used a lot of EA's over the years and this was my first experience of Thornley Groves Manchester Branch. Very good outfit and recomend them.","createTime":"2023-03-17T00:00:00.000Z","locationID":"VGN"}},{"id":"26a7c4df-ce77-57b4-849f-b30bcee70f43","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kelly was very informative about the property and local area. She is also a very pleasant and cheerful lady. We're looking forward to our little girl meeting her on our next viewing.","createTime":"2023-03-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"38f00958-5984-5628-90ae-02d3edf9f858","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"ABSOLUTELY RECOMMEND !!!! From start to finish Liam was amazing sorted everything as promised cheers mate","createTime":"2023-03-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1820041a-f6f1-5509-aa8a-af474eee6082","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant service from Thornley Grove/Sienna in the Accounts team; Good at listening, empathetic to the problems and took effective action. Thank you!","createTime":"2023-03-17T00:00:00.000Z","locationID":"SWN"}},{"id":"f7ba891a-4718-5137-b60b-d129097d5428","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Kelly was very friendly and knowledgeable about the property and area. An excellent job.","createTime":"2023-03-16T00:00:00.000Z","locationID":"SWN"}},{"id":"494c7861-838a-5607-8162-a75ebf42c1ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We had been searching for somewhere to live for almost a year and we found the property we had been hoping for.","createTime":"2023-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c5aaec0-d760-5927-a5ed-41a09e1570ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Kelly McDermott for all her help. Very personable and easy to get along with :)","createTime":"2023-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fec24f8f-c705-59de-b33a-ca206ae79c03","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was our agent for the house viewing and she was absolutely fantastic. She was patient and answered all our questions well. I would highly recommend.","createTime":"2023-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"834c185a-c278-55fa-ad29-ef899edb2d2f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kelly was punctual to our appointment and had a very affable manner. She was well informed about the property and promised to get the information I requested.","createTime":"2023-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b67f9239-cbe1-5243-957a-63d17d4c23d9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy, great service.","createTime":"2023-03-15T00:00:00.000Z","locationID":"TGL"}},{"id":"e7a115f6-f320-53c2-abd9-fd740075b761","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We viewed property today, and agent Kelly McDermott, has been really helpful, answered any questions in a friendly, efficient understanding way. She deserves a good feedback and we wish her well in the future.","createTime":"2023-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"09df3a48-dbe6-58ec-8326-a9dba7b4a920","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly is an absolute gem to tour a property with and the service and level of communication with Clare is always above and beyond and patient!!","createTime":"2023-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d74e397e-83fa-5a99-82c4-8ce855a3829d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves have been great as management company for my rental. Great one to one care. I would recommend Thornley Groves to manage your rental property. A big shout out to Hannah and Eliesha who have been amazing over the last few months. I can’t praise them enough.","createTime":"2023-03-14T00:00:00.000Z","locationID":"SAL"}},{"id":"bbcce9a4-36a6-5139-baca-288a8ab2834c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been waiting to show a gesture of appreciation to write a glowing review for our letting agent, Thornley Groves (TG). Being an overseas landlord, we have to leave our trust to the letting agent. There are countless proce-dures and paper work when we encountered a tenant who stay with rent arrears and also failed to contact. The tenant is complicated, the process and procedures from contacting tenant, seeking legal services, solicitors, time to wait for court hearings and application to bailiff eviction are all lengthy, but the team members of Thornley Groves, from Debt Recovery Manager (Eleishia Rowe, Lucy Hobson), Account and Finance team, Rent Arrears Team, Property team had kept us updated at the drop of a hat whenever we had concerns. In particular, I can imagine the hardship and stress when anyone had to face such a difficult tenant, when behind scene witness the eviction process that matter so much to the family who also have tons of personal issues! We are so grateful for the effort you (Thornley Groves team) that kept us informed and confident while navigating this major milestone. We are so very happy to share our experience to help encourage others to get in touch with you should anyone who encounter anything similar. Everything is well done and handled in good hands! Thank you so much for a keen eye and expert guidance in navigating this challenging and exciting step forward for our family in helping us to get back our HOME now!","createTime":"2023-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1102e764-8ef5-5a85-a36c-826db69d4e62","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was honest and reliable","createTime":"2023-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"58338a38-dd78-5f25-a472-5f579e26f73c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott​ showed us around a property and she was great, really helpful and let us look around at our own pace!","createTime":"2023-03-13T00:00:00.000Z","locationID":"SWN"}},{"id":"2619212a-628d-5ff3-bdc6-6369261f9f78","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott​ showed us around a property and she was great, really helpful and let us look around at our own pace!","createTime":"2023-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1554e948-da4f-5dfc-863a-fd398ffac28f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing with Kelly recently and she was absolutely lovely. She was so friendly and approachable. We arrived and she was already at the property. She looked so glam and was so nice and fun! She had everything prepared for the property and any questions we asked she was able to answer clearly. She's the best estate agent I've had on my search so far and didn't put any pressure on me. Top tier estate agent.","createTime":"2023-03-11T00:00:00.000Z","locationID":"SWN"}},{"id":"c25f96de-b7a2-577e-9a1f-c7327af62d50","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hello. I am writing in regards to the service I have received. I rented from the Thornley Groves team in the Sale branch. My property management contact was Akash, who has been extremely helpful and polite. He always kept me informed of things that were happening or if any contractors were attending the building I was living in. I can't fault the help from everyone in your company any other","createTime":"2023-03-10T00:00:00.000Z","locationID":"ALM"}},{"id":"5ab15fa6-d498-5d3a-ad59-a033d359479a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-03-10T00:00:00.000Z","locationID":"ALM"}},{"id":"79dc4038-52b3-5b9e-b5b0-d66bffcff6ba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been pretty efficient when handling my flat. Especially Amanda O'Harte who is lovely to speak to as she manages my property. Eve Kelly has also been great too . And Peter Groves is nice too . I have been impressed with thornley groves.","createTime":"2023-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"16f7b961-2750-513e-939b-c59f8c2dd8dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was great when showing me around a property. She is very friendly, very knowledgeable and provided me with all the information I needed.","createTime":"2023-03-10T00:00:00.000Z","locationID":"TGL"}},{"id":"565444a2-451e-550c-a6a2-99cdf3e17c02","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Following a few months of confusion after Thornley Groves took over from Homes4U, I was blessed with Meg managing some properties for me. She is very dedicated, responsive, and goes the extra mile to help. I can now get same-day positive and exhaustive replies to my emails. Following consultations with all involved, she has smoothly and efficiently arranged rent increases that were due. She has expertly managed a tenancy renewal involving a new sharer replacing a leaving tenant. Meg listens to landlords and tenants and takes their interests on board. I would like to thank Meg and wish her all the best in her career.","createTime":"2023-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f1883f8-9228-580b-b373-dd07b6a19875","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have got a wonderful service from Jodie. She is very nice, professional and cooperative. I would recommend everyone to take her service.","createTime":"2023-03-09T00:00:00.000Z","locationID":"STY"}},{"id":"f891369c-34a5-57b0-912e-fe3324fd99fa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional and polite. Lady who showed me the apartment was very nice and explained everything in a clear and understandable way. from the very beginning good communication both electronically and in person. It was a positive experience. I definitely recommend it. Karen thank you for your time it was wonderful to meet you.","createTime":"2023-03-09T00:00:00.000Z","locationID":"TGL"}},{"id":"86798921-b061-53b3-bc8f-a914b80fa0c8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ms. Annette Quinn from Thornley Groves was an absolute pleasure to work with. She was incredibly patient and understanding of our needs as newcomers to the UK. She was a wealth of knowledge and took the time to answer our questions and help us find the perfect property for our needs. She was very responsive and kept us in the loop with updates. We are so grateful that we had the opportunity to work with her. She is truly a star, and we highly recommend her to anyone looking to rent a property in the UK.","createTime":"2023-03-09T00:00:00.000Z","locationID":"TGD"}},{"id":"d16c3680-e82a-5da6-a9d7-e5dfc26de643","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was a delight, she was friendly & knowledgeable I like dealing with this company , they seem very professional","createTime":"2023-03-09T00:00:00.000Z","locationID":"TGL"}},{"id":"64c733b8-5fee-5f86-80b7-1b813ac775dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The lady who showed me the apartment was very nice and explained everything in a clear and understandable way. from the very beginning good communication both electronically and in person. It was a positive experience. I definitely recommend it. Karen thank you for your time it was wonderful to meet you:)","createTime":"2023-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c44f1def-b3d5-5002-9701-c6465c953001","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience renewing the contract for another year with Mathew Petit was very good. He communicated in plenty of time about the conditions that the landlord wanted, and then he was able to process all my requests without any problem. I am grateful to Mathew Petit, and I hope to continue to maintain this good relationship in the future.","createTime":"2023-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0654eb6a-5ed0-57ed-a51e-08d5de44568c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amanda O'Harte, Property Manager, called me regarding the EICR and, during the conversation, offered possible remedies to more than one problem I'm experiencing regarding the financial aspects of being a landlord. Her call was timely and extremely helpful to say the least, and resulted in contact from Lomond Mortgages with some valuable insights. Ms O'Harte knows her stuff!!","createTime":"2023-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d179adaf-f913-567d-980f-90b2083a3e60","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great treatment and extremely helpful when needed in particular Clare Carpenter did everything we asked.","createTime":"2023-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f07b5ad-4a19-56ec-aac7-35d9e15073c7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had a great experience with the team at Thornley Groves, no matter who I have spoken to. Every staff member has been helpful, approachable and their experience is second to none! Highly recommended agent","createTime":"2023-03-07T00:00:00.000Z","locationID":"TGL"}},{"id":"c9e9e778-3c10-56b3-8689-cdba01bb4323","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely 5 Star service from Thornley Groves. Truly professional and cover everything. Love my new flat Special thanks to Gabrielle and Claire who were both amazing throughout","createTime":"2023-03-06T00:00:00.000Z","locationID":"STY"}},{"id":"76bebf0d-420a-5e34-888a-3f5079149c46","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been working with Olivia for several months and she is always very helpful, knowledgeable and efficient, willing to go the extra mile. Always with a friendly and cheerful approach to me as a Landlord.","createTime":"2023-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"91832822-5438-58f9-8e60-ee93cbafc11a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really enjoyed being showed around a property by Kelly McDermott. She was very helpful, honest and really let us take our time. I really appreciated it thank you.","createTime":"2023-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad71dad2-1529-5be1-9866-9df346acdbb5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-03-04T00:00:00.000Z","locationID":"SWN"}},{"id":"343307d9-e374-580c-acbd-8f17f915351b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amanda O’Harte has been fantastic dealing with an issue for us. A real credit to the company she works for.","createTime":"2023-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"00a2f443-fa47-5e9c-a39a-b73af369f8d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks to Clare, Kelly and Tom at the Monton branch for securing a sale quick and easy for us. Amazing professionalism and quick responses throughout. Wouldn’t hesitate to recommend. Thanks again","createTime":"2023-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3370fdca-93d9-5aa4-a64f-72c91f2f3ed6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly, caring personnel. I felt supported at every step of the letting process as a first time landlady. Prompt follow up on any issues or inquiries I made. I am very satisfied with the service offered so far, when compared to other letting agents I considered using in the same area.","createTime":"2023-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6969e1de-d701-549d-b5c9-16e3ba8f7aa5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently bought sold our house and purchased a new home through Thornley Groves - Altrincham. They were fantastic all the way through the process. Dougie and Colette worked seamlessly together and added a personal approach that helped de stress the process. Highly recommended from us, thank you to the team for their work.","createTime":"2023-03-02T00:00:00.000Z","locationID":"ALM"}},{"id":"e802cd07-d27d-5c3a-b0f7-92e9fe73806d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I have been extremely impressed by the service I have received in relation to my one bed flat which they manage. They provide a timely and professional service and are always willing to go the extra mile to provide extra support when i have experienced challenges with my property.","createTime":"2023-03-02T00:00:00.000Z","locationID":"TGD"}},{"id":"be07e76b-8333-5109-b704-b3c333a43461","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have a number of properties let and managed by Thornley Groves through their Altringham/Sale branches. James Magenis is the Property Manager. We have always found him to be highly competent, hands on and in touch with what is going on with the properties. In short we value and trust his opinion and have no hesitation in recommending him or Thornley Groves.","createTime":"2023-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d152365f-ccde-572b-8ef6-b8e374fa7234","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I went to a viewing with Kelly McDermott and she was so friendly and helpful. She knew a lot about the property and the area which really helped. Also followed up by phone a couple days later. Thank you so much! I would definitely use Thornley Groves again.","createTime":"2023-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"caaf48c1-0bba-5356-90b0-23ddef2b9f77","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-03-01T00:00:00.000Z","locationID":"SWN"}},{"id":"48b8ae77-decd-5f12-aeac-0722262428e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently dealt with both Liam Pope & Amanda Sherman based at the Prestwich Office in connection with renewing a Tenancy for a property.Both of them were extremely efficient,quick & really professional in handling this matter.I would have no hesitation in reccommending them in the future.","createTime":"2023-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"32d9072d-a759-5f07-9f49-a6b4458e50fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very quick and efficient from Amber and the team. Got me some tenants in a property within one week. Thank you! Will definitely use again.","createTime":"2023-02-28T00:00:00.000Z","locationID":"SWN"}},{"id":"76640353-7c9c-5fb2-ba4d-4f062d3ecf3e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"In the last 12 months Thornley grove estate agents have been abysmal since taking over from homes4U. I now have a new contact who is managing my property called Umar Rulal who has been extremely helpful and a man I can contact and returns my telephone calls which was impossible with the previous contacts who did not respond either from the office or mobile phones. I am assuming this improvement will continue and my dismay wit this company will become positive in the future.","createTime":"2023-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"99847a53-23fd-54ee-bb7b-1bcf1c7d0b68","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Liam and the staff at Thornley Groves Prestwich did a great job in renting out my property quickly. The service was always friendly, polite and professional, the communication was excellent and I was kept informed throughout the process.","createTime":"2023-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c54edc6d-053b-5fab-81a2-791c6bf9517e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was great, answered all the question and queries I had.","createTime":"2023-02-27T00:00:00.000Z","locationID":"SWN"}},{"id":"32c9ea72-3ee3-58d0-b73a-ef0b891c4037","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam and the staff at Thornley Groves Prestwich did a great job in renting out my property quickly. The service was always friendly, polite and professional, the communication was excellent and I was kept informed throughout the process.","createTime":"2023-02-27T00:00:00.000Z","locationID":"TGL"}},{"id":"8d2044df-9075-5586-a9f9-2a9ef64e292c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Best letting agency ever dealt with.Nothing is too much trouble and so friendly and approachable.Would definitely recommend.Lovely staff and company","createTime":"2023-02-27T00:00:00.000Z","locationID":"SWN"}},{"id":"b77470c5-4773-50cf-95c4-0954e678480d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Totally flawless. Clare and the team did a fantastic job dealing with the varied potential buyers, advertising, organising the viewings, and agreeing the final price of the property. Really great communicators, kept me informed throughout the whole process. Basically I did not really have to do anything from placing the first phone call to Clare, to seeing the sale funds arrive in the bank ! Thanks and well done !","createTime":"2023-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"62c2c959-8e60-506e-b34a-96d270f9ded9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is the first time we had used Thornley Groves agents and they were amazing to work with. They kept us informed throughout the process and went the extra mile to help secure the tenancy. I would recommend anyone to use them if they are looking to move home","createTime":"2023-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"40b594e8-97ce-59b0-8da6-b90f488ee6fa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The service we received from Clare & Tom at Thornley Groves, Monton branch has exceeded our expectations. They both are excellent. I am extremely impressed with Clare and especially with her quick response to emails. My husband and I have been working with her for about five months through the process of buying our house. When I email Clare with a question or to get an update on our case, I get a response no later than three to four minutes after sending the email. It's been like this every time I've emailed Clare since we've been working with her. Buying a house is a somewhat stressful process, therefore to receive a quick response is very reassuring and shows us that we are not alone and have support from her and the agency she represents. We have experience with Tom with whom we have viewed several properties. He helped us a lot with advice as he has more experience in real estate. In conclusion we think Clare and Tom are very good at what they do. In a few words, absolute professionals, and if you come across them, you are in good hands. I rarely give feedback, but in this case I wanted to, for the reasons listed above. Kind Regards, Tsvetelina","createTime":"2023-02-25T00:00:00.000Z","locationID":"SWN"}},{"id":"7f3eae60-4ee7-5eb9-bbcc-cb836c97ec2f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves estate agents really have been the best with my renting experience. I have had some really bad service and poor experience with estate agents before. However I have to say Thornley Groves in Prestwich really has been fantastic. They have excelled at their communication, friendliness and are efficient. Special shout out to Amanda, Karen & Liam for all the great work you have done and a brilliant service.","createTime":"2023-02-25T00:00:00.000Z","locationID":"TGL"}},{"id":"add87f68-7ca7-55e0-a190-d8df927fa759","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All through our long sales process Thornley Groves, especially Kelly and Clare have been fantastic. They have been so supportive and friendly and given expert advice whenever we needed it. Can’t recommend them enough!","createTime":"2023-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7f276924-cdf7-5f9b-9db8-bfb139298c8b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would Highly recommend Kelly Easy to book an appointment very friendly and knowledgeable!","createTime":"2023-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ed5ff7a-4c22-5dd7-8aa4-8a240f73e2cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam and Amenda are excellent partners to help my letting of my property. They stood between the landlord and the tenant, gave professional advice to make the letting process a happy experience. I love their zeal, quick response and friendliness.","createTime":"2023-02-24T00:00:00.000Z","locationID":"TGL"}},{"id":"2b9d691e-4a02-52cc-a792-1e415261a8eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After going through so many estate agents in the last few months, Lucy at Thornley Groves has been the most helpful. She helped us secure a home and ensured we were taken along every step of of the way while delivering excellent customer service. Bradley was also great as well. He responded to calls and emails very promptly. In terms of the systems of the agency, the entire process was very seamless as they utilised excellent technology to ensure you don’t waste any more time than necessary in the highly competitive and hectic housing market. I highly recommend them.","createTime":"2023-02-23T00:00:00.000Z","locationID":"SWN"}},{"id":"3e09de89-6494-54ea-b728-e9e6a5d52029","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was great, very informative and polite.","createTime":"2023-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"32a0e0b8-e9c8-5cd3-b94a-8e1b5600f5e3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We fell into some debt and they was so understanding and helped sort things out especially a woman what works fair are called Amanda o'harte she was so helpful angle who come and saved my family from being homeless if you ask me she deserves a pay raise an employee of the Month","createTime":"2023-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"06762d79-116a-5a01-a8ee-01ec26920320","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly Clare and Tom were all a fantastic help in the sale and purchase of our house. Friendly team, always engaged and easy to contact. All round great experience","createTime":"2023-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c090aabb-eec6-5874-a4af-d919cb31fa9f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"The staff at Thornley are very helpful an polite especially Kelly who we met at a house viewing in m6 area very happy with the wonderful service they gave us a very pleasant experience","createTime":"2023-02-22T00:00:00.000Z","locationID":"VGN"}},{"id":"a8be3b2e-1b23-55a1-b169-f4fbbf1a2e0c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Went to a viewing yesterday (21st Feb ). Was met by a lovely lady, Kelly McDermot. She showed us round,really friendly, and answered all our questions and gave us some good advice and information.","createTime":"2023-02-22T00:00:00.000Z","locationID":"SWN"}},{"id":"31a37fdb-dfac-569b-83a9-b644d6606dfd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I rent a property through Thornley Groves and have recently had a change of tenant. As I am a bit of a stress-head, I was absolutely dreading it; therefore, I was very fortunate to have Amber look after me – and that’s what she did, literally. She came to look at the property and advised me on how I could better it to get the maximum return of rent without having to break the bank on improvements. she was very giving of her time and nothing seemed too much trouble. As funds are in short supply at the moment, I was so grateful for this advice and acted upon it. She has been correct in everything she said, including the fact that it would be snapped up quickly if I followed her advice. Thank you, Amber – you are worth your weight in gold to me.","createTime":"2023-02-21T00:00:00.000Z","locationID":"SWN"}},{"id":"bdd92d9f-3068-5c05-a8a2-5f7d6c94a9e0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a apartment viewing with liam pope, he was very pleasant and explained everything simple but effective in the property. Thank you for a pleasant viewing.","createTime":"2023-02-21T00:00:00.000Z","locationID":"TGL"}},{"id":"91986c29-c32e-59e0-ac01-e302683bc83c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"very friendly team","createTime":"2023-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c922182c-3238-5239-b09b-e8f9ba306047","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since I have liaised with the right people, mainly Amber and Lucy, I couldn’t be more delighted with the service, care and attention I have received. I was very worried I needed to completely renovate my flat, but Amber convinced me this wasn’t the case and pointed out the areas that just needed a bit of attention. This took a lot of stress out of the whole procedure of changing tenant. I really can’t recommend Amber highly enough. She definitely needs a pay rise!!","createTime":"2023-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"96e51b5c-0bc5-5a32-aa58-a124d8641d2b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mathew Petit was extremely helpful when we needed things fixed or sorted out in our property. He communicated with us well and with diligence when other agents were less helpful. So big thank you to Mathew.","createTime":"2023-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c767714-5c61-5dd4-ab07-ab658b3c1e89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very friendly and professional.","createTime":"2023-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ddc6cd64-4ef8-5cc1-b5c0-c03a8875d9c1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I attended a viewing with Karen Filson for a property yesterday and she was amazing! She let me in early & was really knowledgeable about the area, and made my viewing experience smooth and enjoyable.","createTime":"2023-02-19T00:00:00.000Z","locationID":"TGL"}},{"id":"5a6190b5-7864-57af-971d-078572e8b33b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was great, informative, understanding and made the viewing easy.","createTime":"2023-02-19T00:00:00.000Z","locationID":"TGL"}},{"id":"a697f173-6335-5eb9-b941-63207a61bddd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole process was smooth and Liam was very helpful and quick to revert back of any query.","createTime":"2023-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"37ad8fd9-9062-59a5-a387-786796aa0bea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience as a buyer with Matthews. Jackie was supportive and responsive and handled any queries and issues quickly and efficiently.","createTime":"2023-02-17T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"11fd6f4a-8eb8-5b06-9f5f-d48ef9c62bbf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Exceptional service given by Stephen Blaney and Jessica Nunn, !","createTime":"2023-02-17T00:00:00.000Z","locationID":"THF"}},{"id":"8108fa0c-5c5c-5c28-8fb6-8d6d6454a4eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a difficult landlord during my tenancy and found Thornley Groves to be extremely helpful, which helped tremendously. I struggled to recover my deposit from my landlord for a while after moving out. With help from James Magenis and Akash Aponsu of the Altrincham branch, I successfully recovered it in full after no word from the landlord for an extended period of time. Very grateful.","createTime":"2023-02-17T00:00:00.000Z","locationID":"ALM"}},{"id":"8e7a7a97-4e75-5b2d-980d-6c8018c33ca9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Received a quick and personalised response to the concerns raised. Felt listened to and valued. Issues resolved efficiently and faith restored. Many thanks, really appreciated.","createTime":"2023-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd867180-73a2-51b9-a6b3-0a19d7b880c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was so knowledgeable about the area and very pleasant","createTime":"2023-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0525d5cb-c16e-5995-b358-cbd68dcf226b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big thank you for selling our property. Special thanks to Colette Raftery for all the support and hard work she put in. Kind regards Billy and Pauline.","createTime":"2023-02-15T00:00:00.000Z","locationID":"ALM"}},{"id":"5ad5d3b7-984d-5585-b691-14dc5b0eccdb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Met Liam at the property, very nice and courteous and built a good rapport with me over football!","createTime":"2023-02-15T00:00:00.000Z","locationID":"TGL"}},{"id":"50f86327-96a0-51a9-b9a3-c1763bc4e66e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"More than satisfied with the service(s) offered by TG. Kirsty and Megan (Didsbury office) were extremely helpful in the nuances associated with commercial purchases. I look forward to working with them, and the Management Team, in the future.","createTime":"2023-02-15T00:00:00.000Z","locationID":"TGD"}},{"id":"88ec5337-2cf8-5b4b-9567-05a62a7ab22e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently had the pleasure of working with Karen Filson when searching for a new rental property, and I cannot recommend her highly enough. From the moment we started working together, she was incredibly responsive, professional, and knowledgeable. Throughout the entire process, Karen was a great communicator and kept me updated every step of the way. She was always available to answer my questions and provide guidance, and I appreciated her honest and candid feedback. Overall, I had a fantastic experience working with Karen, and I would recommend her to anyone in the market for a new rental property.","createTime":"2023-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e27c1d22-7ab0-55c5-becf-b156b2319b45","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Twelve characters","createTime":"2023-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"99b6233b-29e5-5aac-a7d5-0e3815db0ae5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"So far my experience with Thornely Groves is exceeding my expectations, and mostly Thanks to the kind agent \"Liam Moore\" who has been very professional and very keen to help, I was finally given the chance to reach the home that is most suitable for my needs.","createTime":"2023-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fbe0e7de-95b6-5e75-8a9c-06a09163b7b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen helped me in the house viewing. She was there in time and was very helpful answering all my questions.","createTime":"2023-02-14T00:00:00.000Z","locationID":"TGL"}},{"id":"ae2e43b7-95a5-5368-90ac-1253a7e3ddba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Liam POPE was very helpful and responsive throughout the whole buying process. It is imaginable that there would have a lot of questions and uncertainties in a property transaction. Liam was very quick in responding to my questions and explaining things in detail; he would also follow up on every raised issue instantly. I do appreciate his professional services.","createTime":"2023-02-14T00:00:00.000Z","locationID":"TGL"}},{"id":"bbd4d917-e63e-5723-8d0d-d42901269e62","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Very happy with Daniel my main contact at T&G. Very professional, always willing to help and I like how he will find the person who can if he can’t (which isn’t very often!).","createTime":"2023-02-14T00:00:00.000Z","locationID":"TGD"}},{"id":"a5f51d05-743e-5985-9fe7-156d0e9be6c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have received excellent service from Jessica Nunn - We are looking for new tenants for the next academic year and as Thornley groves are our managing agents Jessica was assigned our property. From day one she has kept us informed and we are regularly updated on viewings and the outcomes. Any questions I may have are answered promptly. She is polite, friendly and very good at what she does! Her manner and willingness to go that extra mile makes me confident that we chose the right management company for our property!","createTime":"2023-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"677c5a74-341c-57e1-acfc-edfcc83842b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Extremely professional & smooth service from the whole team finding the right tenant for my property.","createTime":"2023-02-14T00:00:00.000Z","locationID":"SWN"}},{"id":"a8237e9f-12f7-511a-89c8-68cac7a8b4b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was extremely helpful and insightful","createTime":"2023-02-13T00:00:00.000Z","locationID":"SWN"}},{"id":"d10fb0bb-0715-528f-a769-ecb92c5952a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I feel like I was truly looked after throughout the whole process of this and helped along the way! Karen and Amanda have been great!","createTime":"2023-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"229e90ad-0bd8-557f-965e-36470e95babe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"We recently worked with Thornley Groves to try and procure a buyer for our property. They came in with a reasonable sales price and marketing plan, so we gave them a go. Lots of viewings through the door, and offers very early on but unfortunately, none that stuck. Most aspects of communication with the team were excellent, but at times I did feel like I was chasing for next steps when interest had petered off in a difficult market before Christmas. We regrettably had to make the decision to move agents after a few months to try and refresh our house sale options. Generally, we had a positive experience working with them, but it didn't work out for us with them this time, and at the point where we decided to move agencies it did feel like things became uncomfortable between us and one particular team member who, in an attempt to persuade us to stay with them, came to our house to refresh photographs and while there, quoted stats and gave a speech about why we shouldn't move agents...which honestly made us feel a bit uncomfortable, and sealed the deal on us moving agents. A mixed bag, and wouldn't necessarily use for a future sale, but it doesn't mean this company wouldn't work for someone else. Not the right for us though.","createTime":"2023-02-12T00:00:00.000Z","locationID":"ALM"}},{"id":"101e63a4-b7d7-594a-b7a3-b5e9d06a27f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would highly recommend the Thornley Groves Prestwich branch. Big thanks to Liam, he was knowledgeable, friendly and helpful. Queries were answered quickly and he updated us throughout the process at all times. Nothing was too much trouble! Thanks!","createTime":"2023-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"319c1666-c08a-5233-ad4d-111a83ab1e2f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam was extremely helpful throughout the process of selling the property and responded to any queries quickly. He kept us up to date with the status of the sale and nothing was too much trouble. Thanks for all your help!","createTime":"2023-02-11T00:00:00.000Z","locationID":"TGL"}},{"id":"6feea6fd-48bd-52dc-8dd4-d0862ab272ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely team, really invested in the purchases and sales. Easy to deal with from start to finish","createTime":"2023-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc9a630f-f36c-5f9f-ab0e-c98f30382314","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-02-10T00:00:00.000Z","locationID":"STY"}},{"id":"fc9c0dcc-d647-5f73-aaf2-70bf037f9edc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We didn't end up going ahead with the tenancy in the end but Karen was very friendly and efficient - the whole process we were involved in was totally stress-free.","createTime":"2023-02-10T00:00:00.000Z","locationID":"TGL"}},{"id":"058f0713-98f8-5a09-b43b-3ced1048d16d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My first experience renting a flat was made extremely easy by Karen, Dean, Lee, Amanda and Leigh. Not only were they quick to respond and very helpful, they were friendly and welcoming. They made a difficult, daunting process very easy! Thank you ☺️ Once we had moved in, Leigh made sure to fix any problems we had with haste and gave great communication and updates on the progress of job tickets. Thank you!","createTime":"2023-02-10T00:00:00.000Z","locationID":"VGN"}},{"id":"0c5fd165-1fd5-5907-81e5-1334840f5455","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Thornley Groves has provided a great renting experience with very quick response times as well as information. I have been allocated and communicating with Katie Garner from Thornley Groves who has been extremely helpful and swift with communications.","createTime":"2023-02-10T00:00:00.000Z","locationID":"VGN"}},{"id":"ec89b4d1-3715-5c55-a160-c29e2b6c4f64","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve just bought a property with Thornley Groves. Carolyne was absolutely amazing from start to finish I can’t recommend her enough. She was always extremely helpful, professional & went above and beyond for me throughout the entire process. Thank you so much again to Carolyne & all the team, I will definitely be using Thornley Groves again and recommending them to everyone.","createTime":"2023-02-09T00:00:00.000Z","locationID":"SAL"}},{"id":"6d05d23b-e067-5b44-8df0-13c245e021e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to the team at Thornley Groves. A seamless process from viewing the property to collecting my keys. I’d recommend to anyone. Annette was amazing with answering all of my queries.","createTime":"2023-02-09T00:00:00.000Z","locationID":"TGD"}},{"id":"c0b60853-07f0-5219-86ce-116a59e1eb77","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Thank you Ms. Hannah Whyte for a very good and prompt service!","createTime":"2023-02-09T00:00:00.000Z","locationID":"VGN"}},{"id":"590cfc58-5df0-5d54-8083-f9b8ea376dcd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Liam from Thornley Groves was very helpful and polite,. Everything was explained clearly and he had no hesitation in answering any queries I had. Excellent service. Thank you.","createTime":"2023-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c01f70b-5356-53a5-b64b-97651099a8f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve just bought a property with Thornley Groves in Sale. I can’t recommend Carolyne enough. From start to finish she was extremely helpful, patient and professional. She went above and beyond and assured me throughout the process. With buying a house being such a stressful time, Carolyne made this a lot easier easier. Thank you again for everything to all the team, I will most definitely be using thornley groves again and recommending them to everyone.","createTime":"2023-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c65264b9-97d4-55b6-9ad1-fca12acb8602","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been looking for an investment property for a while now and Thornley Groves identified a property for me as they knew exactly what i was looking for. I had dealings with Clare and Kelly at the Monton office. Clare and Kelly provided an excellent service and kept me informed throughout the process which assisted us in completing the sale in 14 days. Well done Girls and thank you for the professional and fantastic service","createTime":"2023-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"06edab7c-1567-5a50-b79e-a16667a4abf5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have recently viewed two properties, guided by Kelly from the Monton office - and we were able to view both properties. (our experience with other agents includes not being able to view a property, due to having the wrong keys) Kelly was able to answer all our questions concerning the properties and had a friendly manner.","createTime":"2023-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fbcaba5d-0f1b-5daa-8abe-d46280603597","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thank you Ms. Hannah Whyte for a very good and prompt service!","createTime":"2023-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"23540f3f-d22f-5f11-878c-44ddd4ddff36","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great support from Eve Kelly offering clear responses and great attitude!","createTime":"2023-02-08T00:00:00.000Z","locationID":"STY"}},{"id":"b504dd42-d576-5543-86c5-587b8261bac7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam was very professional and polite, he explained everything and my viewing a pleasant experience 👍","createTime":"2023-02-08T00:00:00.000Z","locationID":"TGL"}},{"id":"d3eba126-2e5c-5c48-8ea3-330c049c6153","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam was very helpful and quick to respond for any queries. Great service","createTime":"2023-02-08T00:00:00.000Z","locationID":"TGL"}},{"id":"596d4995-89f7-5ca2-b8f3-a375045e8945","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Stayed patient & good communication 👍🏻","createTime":"2023-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e3cdc98-3e07-5a98-8132-7c13578d0b12","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Liam helped me today view a property and I can say he was so helpful and welcoming and answered my questions as best as he could as this was my first time viewing. Thank you massively for your help","createTime":"2023-02-08T00:00:00.000Z","locationID":"TGL"}},{"id":"4333ef4b-8c05-52ab-9fa9-9b9c1673806b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Kelly for showing us around a property today and for all the information provided. Great service","createTime":"2023-02-08T00:00:00.000Z","locationID":"SWN"}},{"id":"8fd9c108-f60d-56d7-b8ae-231e8d01c86b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hello, Was shown a property by Kelly McDermott from the Monton branch today. I had arrived early and so had Kelly. She asked questions about what I wanted, made suggestions re: house improvements. I found her to be engaging, warm and professional.","createTime":"2023-02-08T00:00:00.000Z","locationID":"SWN"}},{"id":"e6b46efb-cbed-54bd-9b5e-1270a21d2807","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great customer service","createTime":"2023-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dfd9fe79-86a2-5265-9076-3212405ad64a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I viewed a property with Kelly McDermott from the Monton branch. I found her to be helpful and professional as we discussed the house and how it could be updated. Given time to look around property on own and then ask any questions.","createTime":"2023-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9def6d89-f24a-51a8-a04a-4cd7861dadba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great customer service Very knowledgeable staff A first class service","createTime":"2023-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fdc1a71d-ad1d-579c-8882-d1c486409e9e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Renewal of contract was completed professionally with Hannah Whyte, also repairs to the property was reported and dealt with instantly, well done Hannah your a credit to the company. Ian Haslingden.","createTime":"2023-02-07T00:00:00.000Z","locationID":"VGN"}},{"id":"62b915f2-e80a-55f7-9c04-b3a36a9575f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful and efficient great customer service","createTime":"2023-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9a1fe97b-01e0-546b-9dd0-ebf50afb662e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Renewal of contract was completed professionally with Hannah Whyte, also repairs to the property was reported and dealt with instantly, well done Hannah your a credit to the company. Ian Haslingden.","createTime":"2023-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad6848c3-d370-51be-b0c9-a30f1dc09a22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam and Amanda helped me in moving to this new place seamlessly, I couldn't ask for a better Agency in the UK. even after moving in all my questions were Answers on time, This gave me confidence that Thornley Groves is a good Agency in Manchester Area. Thanks Guys!!!!","createTime":"2023-02-06T00:00:00.000Z","locationID":"TGL"}},{"id":"c0758135-c6f2-5ac2-958a-d97c10b76ab4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good customer support from Karen.","createTime":"2023-02-06T00:00:00.000Z","locationID":"TGL"}},{"id":"5be4b1d8-4e33-5946-bacf-730fc5988332","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah took over my case after my previous agent left the company a few months ago. She has been very responsive and is always willing to help sort things out patiently and quickly 😊","createTime":"2023-02-06T00:00:00.000Z","locationID":"VGN"}},{"id":"662c8fb2-f917-5773-9d10-3dac7eada1c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They just get the job done no fuss no bother, well done guys thank you.","createTime":"2023-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"90de7f1c-9590-576e-811b-0e63ed04482e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great team at Thornley Groves. Happy with customer service provided by all the agents I dealt with. In particular, Mathew P, Stephen B, Jordon S, Aimee H, Adeeb, Del W, Sara T .. all work hard to do good job. Do not mean to leave out anyone. Nothing negative to say about the team effort. Property management is not easy but able to keeping things under control with amazing team from TG. Keep up the good work.","createTime":"2023-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"61974969-7110-5378-9fa9-955905c2e255","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Delt with the Manchester office. They were realy great to deal with, friendly, efficiant and couldnt be more helpfull. Jae our main contact was Fab and made everthing easy","createTime":"2023-02-05T00:00:00.000Z","locationID":"VGN"}},{"id":"e5b7513f-ba84-5dda-bbc7-378ecfc7dea8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A massive thank you to Samantha, Paulina, Claire and Gabrielle for all the time and effort in helping me find an amazing apartment. The team at Thorley Groves were amazing from start to finish, I cannot thank you all enough!!!!","createTime":"2023-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f8f6157-c3cc-5468-b172-5e78f96ba4dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Vickie at Thornley Groves recently assisted us with the purchase of our first home. Vickie was thoroughly professional, proactive and prompt to respond to our queries throughout the process. I would recommend their services.","createTime":"2023-02-04T00:00:00.000Z","locationID":"SAL"}},{"id":"c368224a-06f1-530a-9917-27bcee7c15e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Debbie Meechan​ has been sorting out some knotty issues with my property regarding an EICR certificate. Not only does she continue to work diligently on the case, but she also pulled in a favour to save me a sizeable amount on the fee I'd ben quoted. Thank you, Debbie, and don't let her go Thornley Groves!","createTime":"2023-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0630f691-caff-5a74-8ac1-83bee4e1bcf9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole sales experience has been calm and smooth from start to finish. The initial meeting and subsequent details convinced me to go with Thornley Groves; the viewings and offers all went ahead in a short space of time and I was kept fully informed. The final completion was hassle free and I couldn’t be happier. Special thanks to Thomas Barlow (since moved on) and then Colette Raftery.","createTime":"2023-02-03T00:00:00.000Z","locationID":"ALM"}},{"id":"6b62a32c-32d6-5f42-8676-87b4f21b4baf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves were helpful and supportive in dealing with a problem that we have at a rental property that they manage for us. Clare the Branch Manager walked the extra mile, and even offered support dealing with the utilities and finding local trades people for us. Great effort, really appreciated. Thank you Clare and Thornley Groves","createTime":"2023-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"11c21da5-1d4a-5494-9549-d7de4885eec6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"On Thursday 2nd Feb I viewed a property with Kelly McDermott from the Monton Branch. This was a really positive experience. Kelly was very welcoming and informative about the property. She gave me a brief overview and then left me to view but was available and able to answer any questions I had.","createTime":"2023-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"32bace15-95cb-524d-a8f2-58ec5b9993c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thorley Groves have been excellent in my flat purchase and letting out. They kept in tofu every step of the way and we’re always available and friendly. I will be recommending them to anyone who need an estate agent.","createTime":"2023-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c9f651c-0f82-563a-96b8-33fb78cf70cb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Viewed a flat this morning and was met by the lovely Kelly McDermott who was incredibly knowledgeable and helpful Keep up the great work Kind Regards Alan","createTime":"2023-02-02T00:00:00.000Z","locationID":"SWN"}},{"id":"3901a0a4-f39d-5c09-954d-a43fc6306db4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fist was the huge smile that greeted me as we stepped out of the car. Kelly McDermott was nothing but pleasant and she listened to us attentively. 5 stars all round","createTime":"2023-02-02T00:00:00.000Z","locationID":"SWN"}},{"id":"8ed4d7b3-4a86-507a-89ea-67e5550f0caa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lovely dealing with such a great estate agent. Kelly took the time to show me around and answered all queries. Good follow up too","createTime":"2023-02-02T00:00:00.000Z","locationID":"SWN"}},{"id":"9b2a1eff-439f-5b6b-857d-12a2452e0f57","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience buying our first home. Dean was very good and managed to smooth out any problems we had along the way. Even after the purchase had gone through he was very helpful getting the previous owner to come and remove items that should have been done before completion. Wouldn’t hesitate to recommend to anyone.","createTime":"2023-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d4c7f865-dee4-5ef9-b94e-40232a1b76fa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"On Thursday 2nd Feb I viewed a property with Kelly McDermott from the Monton Branch. This was a really positive experience. Kelly was very welcoming and informative about the property. She gave me a brief overview and then left me to view but was available and able to answer any questions I had.","createTime":"2023-02-02T00:00:00.000Z","locationID":"SWN"}},{"id":"efa66ad3-0638-582e-872b-f26bc382db63","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2023-02-01T00:00:00.000Z","locationID":"SAL"}},{"id":"04ad9de1-05ff-5ad0-819e-9b14872aacc0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves are very efficient when dealing with rental contracts. I particularly find Katie Garner to be extremely expedient with timely contract renewals and communication. Thank you Katie for making every experience stress-free.","createTime":"2023-02-01T00:00:00.000Z","locationID":"ALM"}},{"id":"76c47843-58e6-5c38-b96f-576f03535253","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Usually its a difficult and lengthy process renting a house. But thornley groves made it swift and easier than expected. Special thanks to sophie brooker for viewing and Annette Quinn for her help throughout. Amazing staff … thanks a load.","createTime":"2023-02-01T00:00:00.000Z","locationID":"TGD"}},{"id":"3ece6bf9-4eb5-5683-84df-75f2005e4d17","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Huge thank you to Amber who went above and beyond to make sure our experience with her was positive when marketing our house. Amber went the extra mile and gave great customer service,we felt we got honest information that was always in our best interest. Also loved the feedback , photos and write up of our house Thank you for looking after us x","createTime":"2023-02-01T00:00:00.000Z","locationID":"SWN"}},{"id":"005125de-ed94-50e3-bda0-ae1ab98308c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott is vey friendly, welcoming, helpful and answered all our queries.","createTime":"2023-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c010ad68-d2ad-5310-b6f6-3ed2167609dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley are a great company to work with 👍","createTime":"2023-01-31T00:00:00.000Z","locationID":"SWN"}},{"id":"7d37161f-cbc1-528e-b452-2756b4b46c21","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have dealt with Kevin and Lucy and everything went smoothly and in a very professional manner. Can totally recommend this agency!","createTime":"2023-01-31T00:00:00.000Z","locationID":"SWN"}},{"id":"72f27991-bf77-5ce6-b754-0e7c7a4ec0b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service from initial valuation to negotiating sale, and completion. Viewings conducted by Kelly, and sales negotiation by Clare, couldnt of been easier. Would highly recommend. Thank you to Kelly McDermott, Clare Carpenter and Tom Lee for all your help!","createTime":"2023-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd98fcc3-8969-596a-a207-20aa6944aaa2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks Ms. Kelly McDermott for the property viewing arrangement. A very kind and respectful agent from the branch.","createTime":"2023-01-30T00:00:00.000Z","locationID":"SWN"}},{"id":"e42531c4-6c18-5de9-b2c1-d5a1da5a18d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service from initial valuation to negotiating sale, and completion. Viewings conducted by Kelly, and sales negotiation by Clare, couldnt of been easier. Would highly recommend. Thank you to Kelly McDermott, Clare Carpenter and Tom Lee for all your help!","createTime":"2023-01-30T00:00:00.000Z","locationID":"SWN"}},{"id":"572944a9-450b-519b-a454-de698a9b2dc2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This review is exclusively for Lucy. She is a credit to the company! The previous agent Kevin was slow, unhelpful and honestly made my moving process one of the most stressful things I’ve ever done. Then came Lucy! She came to the rescue on my worst day, she was considerate, understanding and went completely above and beyond to make sure that we got into our new home on the day we needed to. Lucy if you’re reading this, thank you again so much, you deserve a raise no doubt.","createTime":"2023-01-29T00:00:00.000Z","locationID":"SWN"}},{"id":"0990036f-6189-5788-91c5-560f71096698","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-01-29T00:00:00.000Z","locationID":"SWN"}},{"id":"fd9ddba1-dbcb-58f6-b8ae-1056d48d44af","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently had a viewing with Kelly McDermott from Monton branch. She was friendly, professional and was very helpful answering any questions we had.","createTime":"2023-01-29T00:00:00.000Z","locationID":"SWN"}},{"id":"d63220ed-5866-56ba-9356-0002780a9d45","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent communication and smooth process throughout","createTime":"2023-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"da1901a5-2dcd-5508-873b-47ac39f92415","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had previously used Thornley Groves as my letting agent and never had any issues with then during that period so I decided to let them sell the property for me. From my initial discussions with Liam Pope who was very helpful in the initial stages who then passed the baton to Dean Casey who was really prompt in responding to emails and phone calls. They also regularly kept me up to date with progress.I would have no hesitation in recommending them to people either selling or letting. Excellent service.","createTime":"2023-01-27T00:00:00.000Z","locationID":"TGL"}},{"id":"30dd4290-1193-550d-bc2c-d2e2c1618705","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Prompt response to phone calls and emails and keeping me updated with the sale progress","createTime":"2023-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fda66438-573b-5171-9ce0-cf101178ea34","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare and the team have been so helpful and patient throughout this process. Their communication is excellent and I would highly recommend using them as agents.","createTime":"2023-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2d7229c-76d8-51c2-a459-5c00a1c4374e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam was extremely helpful and quick to respond for any queries or concerns. When Karen -who was equally lovely - was out of office, he was very kind to process our application and answer any questions we might have. Amanda was also very friendly! The entire team is very professional and welcoming. A lovely process getting our first flat! Edit - I also left a separate review for Karen but I can’t find it so I’ll say it again! Karen was so lovely, and extremely helpful in showing us a range of great flats. She was very professional and yet lovely and friendly, and made me feel very welcome as a first time renter to ask whatever questions I needed. She made the experience enjoyable, along with her lovely collègues!","createTime":"2023-01-26T00:00:00.000Z","locationID":"TGL"}},{"id":"c82143b6-4f12-5595-a2f3-90fba367591f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole process of moving into my flat was quick and smooth, big thanks to Liam Pope and Team.","createTime":"2023-01-26T00:00:00.000Z","locationID":"TGL"}},{"id":"152a4362-aba2-5cc3-8e57-21ca9e3e3385","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fabulous support from Karen at Thornley Groves in Prestwich. We have rented a property that was let by TL and the whole process has been nothing but perfect . Karen has been very efficient, professional, friendly and helpful from the viewing to the follow up process and especially with communication. I would definitely recommend this agent .","createTime":"2023-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"70fb55c3-3f47-5ffc-9606-e1c703af1633","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have had 2 viewings with Karen at Thornley Groves and they have been easy compared with other companies. We found it easy to arrange the viewings, and Karen was great on both, easy to talk to, knowledgeable and really helpful. Everyone we have spoken to there has been good.","createTime":"2023-01-25T00:00:00.000Z","locationID":"TGL"}},{"id":"5bbd471f-af4b-54ec-9086-acfad8c73da2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dean has been great, very professional and knowledgable","createTime":"2023-01-25T00:00:00.000Z","locationID":"TGL"}},{"id":"246ab8d7-19bc-51af-87b8-618ba5f45b49","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks Liam. Super informative and friendly!","createTime":"2023-01-25T00:00:00.000Z","locationID":"TGL"}},{"id":"0efa2d6d-0147-5c47-86b5-47e12a8f841a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and nice agents!","createTime":"2023-01-25T00:00:00.000Z","locationID":"TGL"}},{"id":"b11a41fb-d084-53e0-922a-2e94f51284c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"There is a light at the end of the tunnel. Thornley and Groves has responsible and professional peoples onboard. Thanks to Mr. Umar (Fallowfield Branch) - this is a great person with the skills of wide expertise. He has been able to brake through the fog spread by the Fixflo scam software recently used by TG and face to the necessities of the tenant-landlord couples. He also employed his abilities to understand the people's need to look at that from different prospective and finally resolve all the issues and make this tenant-landlord couple happy and to prosper. Unfortunately simple e-mails and phone calls were used to make a business and happiness for all parties involved. Fixflo stayed aside. Thank you Umar for your attention and efforts - it is much appreciated by this landlord and hopefully by the tenant.","createTime":"2023-01-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7d0c914-bec7-56b7-a483-56806e696944","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dean has been great, communication has been clear, he is professional and knowledgeable","createTime":"2023-01-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f500576-9bce-5380-ba5f-7056a0bde69b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m in process of my letting and there’s no words to express how fantastic Karen Filson was to me. A lettings viewing was extremely welcoming, helpful and everything was explained in details. Thank you so much","createTime":"2023-01-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f853e273-08a1-5d25-9e8d-4d104d3ffd3a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was pleasant and polite. She was knowledgeable and it was a good viewing of the property.","createTime":"2023-01-24T00:00:00.000Z","locationID":"SWN"}},{"id":"40706282-5981-5afd-911d-2b83d75e9089","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly at the Monton branch was pleasant and knowledgeable. A good informative viewing.","createTime":"2023-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"05c3f091-a0d2-57c3-8f2b-c6075b38d0a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"great service","createTime":"2023-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c457dc9-2cc8-5a0a-8903-8657a7b35c4d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fast replies and good market knowledge.","createTime":"2023-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0e4b125-e6de-59d1-a23e-be3d212171e3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha professional replies and guidances allow me to complete the transaction.","createTime":"2023-01-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d8ae28e7-96a7-5a0c-825f-4662d677fd64","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-01-21T00:00:00.000Z","locationID":"SAL"}},{"id":"51187d51-64ba-56f8-93bd-d68f9dbb704f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Kelly McDermott from Thornley Groves Monton branch last week. Even though I was slightly late this wasn't a problem and she was friendly and very knowledgeable about the property and the local area. Compared to some of the viewings I have had with other estate agents in recent weeks I felt she put a lot more effort in.","createTime":"2023-01-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"264f5336-704d-5c3a-b3e9-8a2fb9723fab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to Kelly McDermott from Thornley Groves Monton branch last week. Even though I was slightly late this wasn't a problem and she was friendly and very knowledgeable about the property and the local area. Compared to some of the viewings I have had with other estate agents in recent weeks I felt she put a lot more effort in.","createTime":"2023-01-21T00:00:00.000Z","locationID":"SWN"}},{"id":"795a50f2-021e-581b-bc2b-38110300b3a4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kevin was amazing and got back to me promptly and found me the perfect apartment. Everything was done efficiently and quickly as I needed a quick move in. Lucy was great and came back to me on emails and passed information over and documentation quickly. Highly recommend Thornley Groves!","createTime":"2023-01-21T00:00:00.000Z","locationID":"SWN"}},{"id":"77902955-fef8-57b7-8c73-feaa23c94136","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves (Whitworth Street West) were fantastic during this whole process - in particular Stuart Daniels in the beginning and Natasha Conway towards the end of the process. Due to \"cladding issues\" and other outside influences, this process took a lot longer than expected but the team at Thornley Groves were professional, patient and went \"above and beyond\" to ensure that I was fully informed at all stages and that the sale went through as smoothly as possible. I would have no hesitation in using this company again and wish them all the success in the future. Thank you once again.","createTime":"2023-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4d2fdc6-59ce-51cf-b05c-adab6c172f3c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Estate Agents (Southern Gateway) is very helpful and Katie Garner is very supportive and helps me in renewing my tenancy. Thank you so much","createTime":"2023-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"50ebc93e-8c60-55e3-918c-d1a07197f392","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam and Karen helped me for some viewings. They are really helpful and they doing great on follow up. Big thanks to team.","createTime":"2023-01-19T00:00:00.000Z","locationID":"TGL"}},{"id":"938fb023-cc5f-5bf7-a6ce-d1abcb766d3c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently received excellent service from Amber and Lucy during the process of re-letting a house. They were friendly, professional and efficient and deserve a 5 star review.","createTime":"2023-01-19T00:00:00.000Z","locationID":"SWN"}},{"id":"f3b02003-b048-5c2f-a130-8bec9d139dd9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-01-18T00:00:00.000Z","locationID":"TGL"}},{"id":"854d1e8a-253a-5534-a0b2-82a68821ef13","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent and efficient service","createTime":"2023-01-18T00:00:00.000Z","locationID":"VGN"}},{"id":"f1336a7d-23e2-5cfe-bfff-ce780ed8bc13","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh Johnson (Prestwich office) is top class superb and hugely professional. She is always available and ready and willing to sort issues immediately. This young lady not only talks the talk but she walks the walk too. Does what she says and says what she does. Really thrilled she is my point of contact and only wish she were able to look after all of my properties. Thank you Leigh for restoring faith. Vanessa Maag","createTime":"2023-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6a662e4f-5768-52ac-9c85-17b4996fb2c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great customer service, answered all my questions efficiently.","createTime":"2023-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d6c9784-bff0-5fb6-ba22-13259517bfeb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Prestwich Branch are fantastic! Karen and her colleagues were so helpful in assisting us in finding our first home. We're beyond thrilled with the speed of the process and professionalism in the office. A lovely team. Thank you!","createTime":"2023-01-17T00:00:00.000Z","locationID":"TGL"}},{"id":"437c414a-5c87-5273-a5ab-c2c57266a784","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-01-17T00:00:00.000Z","locationID":"VGN"}},{"id":"cffaf63b-76b9-58e5-906e-b60d73c55909","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Karen was really lovely, very friendly and professional. She was incredibly helpful in helping us find our first flat! Thank you to the office team for everything!","createTime":"2023-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4b10b1c-6f10-5b6c-ab1f-b3c72f260adb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From the moment I walked into the office and even after receiving the keys, I couldn't have had better luck. Dedication, support, sympathy. I am very grateful to this wonderful team.","createTime":"2023-01-17T00:00:00.000Z","locationID":"SWN"}},{"id":"8be0ef3e-0ec2-5d4e-85b8-d26b80af663d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermot was great in showing us around the apartment, very knowledgeable and informative of the property. Thank you","createTime":"2023-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e8956f4-2555-58f9-b43c-b323331c4b69","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I met with a lovely estate agent today called Kelly McDermott, from Thornley Groves estate agents. She was professional and polite and extremely helpful. Thank you","createTime":"2023-01-16T00:00:00.000Z","locationID":"SWN"}},{"id":"6c507c1e-1def-5194-8abd-173fe9ec0fa4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were shown around the property by Kelly McDermott. Kelly was very knowledgeable about the property & area.","createTime":"2023-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fb647761-1278-5d2a-927c-47d2fa7905ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kelly McDermott a professional and polite estate agent.","createTime":"2023-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ccedc78-f690-5d8e-a681-ad76faa1cab0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I really like the professionalism of the staff and at the same time they are very friendly and helpful, they value your time and try to provide immediate solution's to your queries, two of the staff member i know personally and they are really professional and kind human beings.","createTime":"2023-01-15T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"703d7b1a-e843-5522-8871-50457da65de3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2023-01-15T00:00:00.000Z","locationID":"SWN"}},{"id":"663aea55-de11-5c79-a431-f5a7c2e2eb0b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were shown round a property by Kelly McDermott who was fantastic. Kelly was warm and welcoming and so knowledgeable about the property and area, she gave honest advice and made us feel really comfortable as first time buyers (with no idea what we’re doing)! I feel confident that Kelly will be able to help us with our ongoing search.","createTime":"2023-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b36d0f2a-aafd-586f-be35-665c615f6e5d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just want to say what fantastic service Clare in the Monton office provides. Always happy, smiling and willing to help. Efficient as always. Great team to deal with.","createTime":"2023-01-12T00:00:00.000Z","locationID":"SWN"}},{"id":"e93cbda6-69a8-59ef-aa6c-a066ae45ecd9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a buyer, purchased multiple properties from Thornley Groves which has always been a pleasure. They have always been very hospitable with any questions we may have had and especially Kelly, Clare and Tom have been great!!","createTime":"2023-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c6e7fbf1-3171-53fe-9730-d1f456f09dba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant service, very approachable and we’re fantastic throughout our move. Would highly recommend.","createTime":"2023-01-10T00:00:00.000Z","locationID":"SWN"}},{"id":"af2896c5-eb76-55c0-a597-7e05bc3aa1b4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From our initial meeting with Stuart I found Thornley Groves to be professional and efficient. Their sales package and photographs showed the house in the best possible way. Arabella and Liberty provided feedback after viewings and the administratively the process was excellent. I would highly recommend Thornley Groves Hale to friends and family.","createTime":"2023-01-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"773fe5d4-56c7-5c21-a53c-5fa0f22aa8fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a lovely viewing with Kelly McDermott. She was very helpful and knowledgeable of the area. She really answered a lot of our questions and even chased up the seller with the questions she didn’t have answers to.","createTime":"2023-01-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"47694c92-e050-5e35-ba00-42e7df790463","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team was extremely helpful, efficient & very easy to deal with.. We will differently be using them again.. BIG THANKS From Dominic ; )","createTime":"2023-01-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8be58acf-6df4-5aec-827b-e62c02e00539","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Acting on behalf of my Brother in law purchasing a flat in monton,my initial and exclusive contact was with Clare Carpenter.She is a very knowledgeable,friendly and helpful lady and her involvement made the entire purchase process (apart from matters outside her control) run very smoothly.Her service standards were first class from start to finish and it was a joy to deal with a very professional person who clearly puts customers first.Thank you Clare.","createTime":"2023-01-08T00:00:00.000Z","locationID":"SWN"}},{"id":"ad93e85b-4055-5541-b283-fd712959410c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was very helpful, professional and was able to answer all my questions","createTime":"2023-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"79c3ad41-b890-5ae3-8627-654327145b18","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was very helpful, professional and was able to answer all my questions","createTime":"2023-01-06T00:00:00.000Z","locationID":"SWN"}},{"id":"582c37e2-3bc8-5077-8a86-7ffca5307347","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I found Vickie Streeter at Thornley Groves exceptionally helpful. Due to incompetent Conveyancers on both sides of the sale of our property the extra assistance provided by Vickie was well and truly over and above what I would ever have expected and would certainly be happy dealing with her again due to the service provided.","createTime":"2023-01-05T00:00:00.000Z","locationID":"SAL"}},{"id":"bbd4fa86-6790-5a76-8176-e6147d17ce44","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Always available, even if sometimes needed to ring back. Had a the information when I needed it. Very helpful. Thank you Vickie.","createTime":"2023-01-05T00:00:00.000Z","locationID":"SAL"}},{"id":"45281697-3776-51af-9e1a-95d0165ddea7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was proffesional in showing me around the property, at the same time though she was personable and friendly and vety knowledgeable about the property i was viewing.","createTime":"2023-01-05T00:00:00.000Z","locationID":"SWN"}},{"id":"371d5fd8-542e-56d3-ba51-6f1aa4f031a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was very professional and on time which is always appreciated. She was knowledgeable about the property whilst also being personable and friendly.","createTime":"2023-01-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0fd524fb-f66a-5353-aef2-0ccd2d22584f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was well presented and very professional in her manner. She made us feel welcome and also showed us the apartment without putting any pressure on us. Also made plans to keep us updated with any new listing.","createTime":"2023-01-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b083969-2bc9-5073-ab46-1cd96da7571d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have to give good words to Ms Eve Kelly, for her brilliant job. she helped us view an apartment and complete the rent. she was always available to answer the phone, and instantly replying to emails. Eve Kelly is really professional.","createTime":"2023-01-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"edcd02d5-0bae-5e11-a3d6-d864a1f1ff3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was excellent","createTime":"2023-01-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"250d26c2-d01b-582e-ace1-18784538da11","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had Doug at Thornley Grove value an aunts house that was in need of a lot of work. From meeting Doug initially his enthusiasm for the project was superb. Throughout the sale process the whole team kept me fully informed and TG are a credit to estate agency business and have no hesitation in recommending to act in selling property in S Manchester N Cheshire.","createTime":"2023-01-02T00:00:00.000Z","locationID":"ALM"}},{"id":"1b7cd02c-b4ad-5fc4-bc6e-e804f1483d36","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Daniel is a helpful, professional and with \"sense of urgency\" service manager. He solved our dishwasher issue very fast","createTime":"2023-01-02T00:00:00.000Z","locationID":"TGD"}},{"id":"c6090be3-368b-5e5f-8f9e-dfd76e60791a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was excellent and she couldn't do enough to help us out.","createTime":"2023-01-01T00:00:00.000Z","locationID":"SWN"}},{"id":"92545b3c-e866-5d1f-b57c-a23452c5813d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was on an appointment with Kelly McDermott to view a house. Everything was great. The appointment was confirmed in advance and she reminded us again on the phone the same morning. Kelly was waiting for us in front of the house earlier than the appointment time. She showed us the house with patience and kindness, listened to our opinions and answered all our questions. She reminded us that she will let us know if a suitable house is found according to our needs. I hope we can find the house we want through this agency and get peace of mind.","createTime":"2022-12-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"919bbf59-db67-5070-9d7d-bb4de7191a11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I met a lovely lady to view a property, very friendly and great service. Thank you.","createTime":"2022-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d1843f6-d6c2-5b93-ae71-d67401ac0232","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very friendly and great service, thank you.","createTime":"2022-12-21T00:00:00.000Z","locationID":"SWN"}},{"id":"8fd1dad6-1a3f-5734-bdcf-4e5baaec811a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We absolutely loved our experience with Thornley Groves Estate Agents in Fallowfield. It's a wonderful, kind, and very helpful team. We enjoyed the entire process of becoming tenants thanks to the effective management and excellent support received from the Thornley Groves experts. We were warmly welcomed at the Thornley Groves office and have great memories of our move-in day. Would strongly recommend working with the Thornley Groves Estate Agents (Fallowfield) team - they are the Best!","createTime":"2022-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3035dcef-3de1-598f-a299-787d642c50d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Vicky and Carolyne at the Sale branch very attentive and our sale went very smoothly being updated and advised right through the process which helped greatly at a time of great stress,would recommend them to handle your house sale big thanks to them both!!!!","createTime":"2022-12-19T00:00:00.000Z","locationID":"SAL"}},{"id":"08e8a35e-227b-5054-891c-1dafed62375b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Lois Sutton, for coming forward and dealing with the electrical issue of our rented accommodation so promptly, and arranging everything, in absence of Katie.","createTime":"2022-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e37e7da-7a96-5e59-a670-1119b7cf4745","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Wish to Thank Melissa Smith, Letting consultant Altrincham branch for the brilliant support & communication throughout the whole process in finding us a new tenant.","createTime":"2022-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f92df3aa-b39c-5567-aab7-55d4803c86fe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves were fantastic dealing with my flat purchase. Megan was helpful, professional and on the ball for the entire process, definitely reassuring for my first-time buy.","createTime":"2022-12-16T00:00:00.000Z","locationID":"TGD"}},{"id":"ef7670b1-e4d5-5722-95b2-5f923022728d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly Mc Dermott offered me a wonderful viewing experience and i love her smiling face and professional attitude. Thank you Kelly! Michael","createTime":"2022-12-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4eea324-8c0b-50d9-b7cd-b4be31838d32","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Choosing to sell my property via Thornley Groves proved to be the best decision I could have made. They quickly secured a buyer at my target sales price and were absolutely outstanding in their support throughout the conveyancing process. In particular, I would highly recommend Kirsty Challinor and Megan Williams in the Didsbury office because they are not only the ‘dynamic duo’ but also consummate professionals whom I cannot thank enough!","createTime":"2022-12-15T00:00:00.000Z","locationID":"TGD"}},{"id":"820bb3e2-3e62-5ba6-a836-fc825140e8da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service from start to finish from Vickie and Carolyne. Thornley Groves were more than happy to work flexibly to meet our requirements. Quality of photos was excellent. Vickie worked with us throughout a complicated sale and was always extremely helpful, responsive, diligent and proactive in chasing up information and getting the best outcomes. We would highly recommend Thornley Groves Sale.","createTime":"2022-12-14T00:00:00.000Z","locationID":"SAL"}},{"id":"f19bda92-db8d-5866-b279-99203115956e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had the most impressive service from Vicki Streeter who recently managed our house sale. She was knowledgeable, calm and professional throughout - it always felt like we were her only customer as she never faltered with the ever changing situation and was always one step ahead . Thanks again","createTime":"2022-12-14T00:00:00.000Z","locationID":"SAL"}},{"id":"b8eaa427-05bf-5c7f-8748-1498d83cc135","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service from start to finish from Vickie and Carolyne. Thornley Groves were more than happy to work flexibly to meet our requirements. Quality of photos was excellent. Vickie worked with us throughout a complicated sale and was always extremely helpful, responsive, diligent and proactive in chasing up information and getting the best outcomes. We would highly recommend Thornley Groves Sale.","createTime":"2022-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc221be1-d6cc-5142-b0a9-37d00d681eb1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott agent Very professional On time Provided good information Very pleasant Looked smart Very good No pressure 10/10","createTime":"2022-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5afe86bd-58cb-5f6d-a0ff-42a7300d7cce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional service Vickie went above and beyond iam happy to recommend the team in sale friendly staff would definitely use them again","createTime":"2022-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d0f9c935-d0f5-59fd-aa74-0d3f59a7d572","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sophie was very helpful when helping us look for a new home for our 3rd year at university. She went through every detail with us to ensure it was all explained properly, and made the whole process so much easier.","createTime":"2022-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"02c0951d-7d37-573f-a27b-9332a27b563d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our washing machine broke so had to log the issue through the portal and Leigh was always on hand to assist and provide updates on when we could expect the replacement. She even followed up after install to make sure it was all working properly. Thanks for the clear communication throughout!","createTime":"2022-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4161d597-110a-5bb0-bcdf-74a382099cd7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Many thanks to Kevin and Lucy for providing a great service.","createTime":"2022-12-09T00:00:00.000Z","locationID":"SWN"}},{"id":"fd7adf13-6d74-57ad-8e71-0a648a48b692","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was very helpful on my recent property viewing and a significant difference from other local agents I've had the \"pleasure\" of dealing with. I would be happy with Kelly presenting any property I'm selling as she seemed knowledgeable, helpful and genuinely interested in answering any questions I had. Thx","createTime":"2022-12-09T00:00:00.000Z","locationID":"SWN"}},{"id":"bf2f460c-4247-5e69-924a-a25ba563e1da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Resolved a maintenance issue with the help of Mathew Petit, possibly the most helpful person I've been in contact with from the agency! Very fast responses and quick to follow up.","createTime":"2022-12-08T00:00:00.000Z","locationID":"THF"}},{"id":"dd3dd5a6-d65d-5356-914b-157201c66f62","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great viewing and our sales agent Kelly McDermott was super helpful and welcoming to the property. Was able to answer any queries we had and explained anything about the property that would should know about.","createTime":"2022-12-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c0dfc373-ed8c-57b2-9d5d-66b459090ff9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Megan at Thornley Groves delivered a fantastic service, I can honestly say, she kept me well informed and upto date every step of the way. I would recommend.","createTime":"2022-12-07T00:00:00.000Z","locationID":"TGD"}},{"id":"30e1874b-54d9-52ca-a3e5-87ccc3a35322","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy and Kevin from the Monton branch have been fantastic throughout my house move! I’ve thrown so many questions at them and they’ve always been quick to reply and very helpful. They made sure my new property was in the best condition before I moved in, couldn’t ask for better service, thank you!","createTime":"2022-12-07T00:00:00.000Z","locationID":"SWN"}},{"id":"3d2f8173-524d-52d9-adcd-583a8b600d26","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gorgeous place x very expensive but lively as a treat","createTime":"2022-12-06T00:00:00.000Z","locationID":"SAL"}},{"id":"9b3aa68a-81f8-53cd-a956-6caf29903e86","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The best estate agents I have ever dealt - extremely professional, extremely friendly, extremely helpful (especially Claire) and get properties on their books. Highly recommend.","createTime":"2022-12-06T00:00:00.000Z","locationID":"STY"}},{"id":"a4e34954-5738-5077-8dbd-82e726fe59b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was great, knew all information and was able to answer all questions. Very warm, friendly and welcoming.","createTime":"2022-12-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"086c5b43-afac-5c8d-a0eb-4ff50f32384a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley groves have been really helpful in securing a tenancy for me in this hectic renting market. I was particularly supported by Claire McKenzie who patiently answered all my queries promptly, and explained the tenancy process. I have my tenancy offer accepted now and I am happy that Claire is guiding me through the process.","createTime":"2022-12-05T00:00:00.000Z","locationID":"STY"}},{"id":"3666f776-f4f7-5bfa-9822-68f4d8abc746","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was punctual, friendly and could provide all of the relevant information on the property from memory. Would be happy to recommend","createTime":"2022-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"519d5343-1270-5f46-8ecc-22c901cf5ac7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were shown round a large victorian property by Kelly from the TG Monton office. She was friendly and knowledgeable and made the viewing a positive experience. We are now considering putting in an offer.","createTime":"2022-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f7f1d2a-0dd5-5250-a5a5-344800f16f8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott hosted a viewing on a property I viewed this morning. Kelly’s customer service was excellent, she is a very knowledgable and professional agent. Thank you Kelly!","createTime":"2022-12-03T00:00:00.000Z","locationID":"SWN"}},{"id":"82e30ca6-c3aa-5d44-ba19-a73f1f32e3a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott hosted a viewing on a property I viewed this morning. Kelly’s customer service was excellent, she is a very knowledgable and professional agent. Thank you Kelly!","createTime":"2022-12-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe1acb27-35d2-5b75-9fa2-e197a9f4ce95","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was very pleased with the cooperation with this agency. I communicated with lettings consultant - Paulina Danila, she is very attentive, always in touch and ready to answer any question. I recommend this agency and this lettings consultant.","createTime":"2022-12-02T00:00:00.000Z","locationID":"STY"}},{"id":"eb8d425e-becb-5c89-b058-b846a9d077e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Siobhan was very helpful throughout the whole process of viewing and applying for my new flat. Everything was sorted out very quickly with no problems","createTime":"2022-12-02T00:00:00.000Z","locationID":"STY"}},{"id":"269cbdb1-3ffe-5cfb-8d14-d3c06a9e3eb5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Siobhan was really efficient, she responded really quickly via emails and was a great help. Thank you.","createTime":"2022-12-02T00:00:00.000Z","locationID":"STY"}},{"id":"f160117f-3682-5b93-8fec-938f749def8f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Siobhan went above and beyond, highly recommend!","createTime":"2022-12-02T00:00:00.000Z","locationID":"STY"}},{"id":"3a865961-2749-50b5-b3b6-ee3b168d92e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The quality of the service provided was outstanding. Liam & the team were very professional, very friendly and were happy to deal with any queries we had. I would definitely recommend them.","createTime":"2022-12-02T00:00:00.000Z","locationID":"TGL"}},{"id":"c6e7b3ed-bfe5-5c02-bc9c-8843bf603a16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great! Karen was amazing and very helpful","createTime":"2022-12-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c35da4b-4027-58b6-a6e8-a23f85f64796","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was a charming and amiable guide during my viewing and answered my many questions to the best of her ability. It was a thoroughly pleasant experience amidst a great deal of viewings in a short space of time, so thank you!","createTime":"2022-12-01T00:00:00.000Z","locationID":"TGL"}},{"id":"b97f3677-d25d-5a91-b520-2ebf7eba9c64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thorney Groves for 5 years and have found them very helpful and prompt with payment. Currently I have Michael as my contact. He has been amazingly quick in replying to my questions and always upbeat. Thank you, especially Michael.","createTime":"2022-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe37ced2-1420-57a1-bae3-808099f991a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Karen was a charming and amiable guide during the viewing and answered my many questions to the best of her ability. It was a thoroughly pleasant experience amidst a great deal of viewings in a short space of time, thank you!","createTime":"2022-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1c0a6da9-d8ec-5222-b66a-9f9000a36e92","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Completed a sale recently which was ongoing for long time due to some issues, Vickie has been reassuring things in timely manner and made this sale go through smoothly. Thanks Vickie for all your help and support, will definitely use Thornley Groves for future projects.","createTime":"2022-11-30T00:00:00.000Z","locationID":"SAL"}},{"id":"72a5f246-e0a6-5e12-844d-4959e9e343db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott from the Morton Office was very helpful and professional. She makes searching for a house a less stressful and more enjoyable experience, with lots of helpful advice!","createTime":"2022-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2af1951a-116a-5bad-9834-c5368cdc927e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie Finch was very helpful and efficient with getting my premises in order and making the new tenant happy.Thanks","createTime":"2022-11-30T00:00:00.000Z","locationID":"STY"}},{"id":"b06c6c05-f923-54e0-87f0-30b7d1aa0c8a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Siobhan has been great - very professional and helpful service in re-letting our flat. Much appreciated - thank you Niall","createTime":"2022-11-30T00:00:00.000Z","locationID":"STY"}},{"id":"f172aeb8-a8ff-5053-8d2d-aa5dc1cb84eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Met Tom at a viewing today. Excellent knowledge and lovely to speak with.","createTime":"2022-11-29T00:00:00.000Z","locationID":"ALM"}},{"id":"90cdd04f-9968-50e1-aeb0-3282f270ae2a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First class service from start to finish","createTime":"2022-11-29T00:00:00.000Z","locationID":"TGL"}},{"id":"4a86d833-cc66-5a6f-842c-2d884460f47a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Was on a hunt at finding a new flat which has been stressful. I’ve put a few applications in with Thornley Grove with the help of Eve Kelly (via email). Her communication was really good and efficient despite our communication being done via email. Answered all questions I had! Getting viewings for flats were quite difficult however and have to do this online. For the flats I was interested, I’ve never been able to arrange a viewing but probs because of the high demand of the flats.","createTime":"2022-11-27T00:00:00.000Z","locationID":"STY"}},{"id":"01bc74c9-a4b7-5186-a3c0-d6c64cc1dce3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"i met up yesterday with Stephen Blaney to visit my houses. He was great. not only was he extremely personable but he was very thorough taking photos and generally helpful to the tenants. He definitely ensured that the visit went particularly smoothly and it was very worthwhile.","createTime":"2022-11-25T00:00:00.000Z","locationID":"THF"}},{"id":"e80ec03b-b51e-5767-beaa-fd9ca1f47694","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a lettings viewing with Karen who was extremely welcoming and helpful. Karen explained everything in detail and went the extra mile to understand our needs and requirements. Karen is an asset to the business Thanks again Jessica and Kelvin","createTime":"2022-11-25T00:00:00.000Z","locationID":"TGL"}},{"id":"14fed025-f5fe-511f-8f75-b777c0171199","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Siobhan was fantastic, quick clear and concise emails that bagged us the property we wanted. Would recommend!","createTime":"2022-11-24T00:00:00.000Z","locationID":"STY"}},{"id":"8ef6a94c-ccf9-52f7-96c0-012f642d70b8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service provided by Amanda from the Fallowfield branch. A few things needed fixing/replacing in the flat and she went out of her way to help us getting things sorted within a reasonable timeframe — she was the one speaking with the landlord on our behalf and arranging all the repairs.","createTime":"2022-11-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0334898-da1c-580e-8f43-fdbf89756804","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Renting with Thornley Grove has been a mostly pleasant and quick experience. Some of the instructions their digital platforms give you are not the clearest when applying to rent a property. However, I was supported by an employee, Eve Kelly, who took me through the majority of process swiftly and was a reliable source of information. Eve has certainly been one of the most helpful lettings consultants I've ever been in contact with and I'm glad she was handling my case. I'd personally give Eve 5 stars.","createTime":"2022-11-23T00:00:00.000Z","locationID":"STY"}},{"id":"baf55086-fde4-51fd-adfc-8d8f39d1241e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Met Karen to show us round a letting property - she was lovely, extremely attentive and answered all of our queries - would highly recommend","createTime":"2022-11-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a1a6481-01b5-52e5-954d-314f07b7ac1c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amanda - all I can say is Amanda moves above and beyond just to help people even when I have to rent a little, she will wait and resolve anything I throw her way - K","createTime":"2022-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4a94485d-87be-574b-978f-f5ab5029cce5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I spoke with Liam Pope who was able to provide me with some excellent local market knowledge regarding my first buy to let investment as to where to look and what rental income and yield to expect and aim for. This information has been invaluable and I would highly recommend speaking with Thornley Groves to help find your first buy to let investment and guide you throughout the process!","createTime":"2022-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"25155d58-2065-506f-8414-621764385c00","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott was lovely and very knowledgeable about the property. The whole process I was kept update about the viewing. Kelly was waiting inside before we arrived and was so welcoming and friendly.","createTime":"2022-11-21T00:00:00.000Z","locationID":"SWN"}},{"id":"2b1ef243-b046-5f88-8d9c-22c835d0c768","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was fab and very attentive to finding what we needed","createTime":"2022-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8fb2d2fe-c701-5e3a-ae12-695a1323b4df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I went to view 2 houses with Kelly McDermott and she was lovely and was excellent at showing me round the two houses","createTime":"2022-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"72a80963-8dd1-5231-ba43-f505891fb3f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing estate agents. I was kept up to date with all my appointments. Kelly McDermott was a delightful, warm and friendly lady who made me feel at ease.","createTime":"2022-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"79fa33af-594c-54f0-8b17-0eea6935ad1c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"So far the service has exceeded expectations. I am moving my mum into a care home near me which is 130 miles away from Eccles. I have dealt primarily with Amber Gelling and her care, availability, guidance and attention to detail have been exemplary. She has gone above and beyond to steer my Mum and I, during this very emotional time, through all aspects of the letting process. She is to be highly commended and reccomended. Shout out also to Brad and Tom, I've been incredibly impressed by this engaging young team. Whoever is responsible for staff selection and training has got this spot on. Well done!","createTime":"2022-11-18T00:00:00.000Z","locationID":"SWN"}},{"id":"9183608d-c0c2-54c8-9b3f-5e0eec079d0f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had the best experience with Thornley Groves (Monton) as a letting properties agents. When I moved in to the Uk, I was facing a lot of trouble finding a property because I didnot have previous tenancy history in the UK. Kevin Russel was my saviour in this regard, he was so helpful right from the viewing, application and all the way till referencing process. He helped me secure the deal and resolved each query put forward. In the later stage we had the pleasant encounter with Lucy Johnson. She arranged our tenancy agreement, provided us with all the required documentation, coordinated matters with the property manager and made the moving process so smooth that we were at so ease.In the beginning there were some issues with the utilities top up meters, and while they were finding a solution, she helped us with complimentary top up. She is always there when you need any help, quick email respone, efficient and caring. She is very responsive on the phone and if the call is not attended she calls back within few minutes. I highly recommend both of them and a massive thank you for letting us start our rental journey in the UK.","createTime":"2022-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"11572972-b4d6-535c-9def-ae5281880175","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was looking for an apartment in Manchester City Center, Thornley Groves made the process nice and easy, especially Claire Mckenzie, she helped me secure my property from the beginning, keeping me updated throughout, and also helping me secure a later move in day than was desired by the landlord, so all in all she was great to deal with.","createTime":"2022-11-17T00:00:00.000Z","locationID":"STY"}},{"id":"a7796287-02f5-5973-9a74-f23113191f0a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Securing a flat with Thornley Groves has been a very smooth process thanks to Eve Kelly. She processed our application and slightly amended it to make it more attractive to the landlord. The communication throughout the process was also remarkable considering how busy they get in the office. My flatmate and I are very satisfied with the service we received and looking forward to move in our new flat!","createTime":"2022-11-16T00:00:00.000Z","locationID":"STY"}},{"id":"5eaf942c-4fb7-57a2-bae6-e3f316fba1d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was having no joy selling my tenanted flat with my original agent. I then got in touch with Liam at Thornley Groves and within two weeks I had secured a sale with zero hassle to either my tenant or myself. Would recommend to anyone. Thank you so much!","createTime":"2022-11-16T00:00:00.000Z","locationID":"TGL"}},{"id":"9c8dec59-4653-55b4-8aff-7e233981dd0f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord it’s essential to have a good relationship and trust your agent. I was relieved to learn as part of the merger with Homes4U & Thornley Grove that Vicky Kelly & Emily Guy have remained part of the team. I’ve worked for years with Vicky Kelly who is extremely organised, knowledgeable & personable. You couldn’t ask for more! And in recent times I have dealt with Emily who equally communicates brilliantly and gets the job done efficiently. These two ladies are invaluable assets to Thornley Grove. I can’t comment on the rest of the company as the merger is in its early days & I’ve never needed to go beyond Vicky & Emily.","createTime":"2022-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cccd7817-4526-5534-ad66-acf84be93f0e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha Conway is the glue that holds it all together! I have plenty of experience with property transactions and without fail the most frustrating part is agents/solicitors not doing what they say when they say. Natasha is a real breath of fresh air in this regard, always replies straight away, never makes you feel as though you are a nuisance and knows exactly what is needed to keep things moving. An absolute dream to deal with, I can’t speak highly enough of her.","createTime":"2022-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fcedb087-27ce-5b5e-88ff-0f3fd18f335b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Siobhan helped me and my flat mate recently with a viewing, making sure we knew as much information as possible. She also was very quick in her responses, making us feel a lot less stressed in the process of renting!","createTime":"2022-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb2b849f-98d5-56af-90ae-55d237445afb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I must say that this was a great experience for me as I have been struggling with rental issues for a long time, Eve Kelly is a very responsible estate agent and was very patient with all my questions and all my enquiries were answered very quickly from the time I first became interested in the property. And Eve's responses to my questions were very detailed, which avoided any confusion about the answers. And once I had a target property, Eve was very helpful in submitting my details and solving my problems. Very comfortable with the very quick response to emails, which means you can communicate quickly to resolve all the issues you are facing. This is definitely an option worth considering for anyone looking to rent a property. I will definitely consider consulting with Eve Kelly again if I have future rental needs.","createTime":"2022-11-10T00:00:00.000Z","locationID":"STY"}},{"id":"9cc786e5-c7e7-58e7-ba4d-2f4684f3a64a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Eve and Gabriella! Eve has got me a new tenant at a great rate and was easily contacted. Been with Homes4U / Thornley Grove for 20 years very happy with this recent transaction.","createTime":"2022-11-10T00:00:00.000Z","locationID":"STY"}},{"id":"fc2f9ead-2ba2-5271-820b-a530a1954525","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was very professional and communication was great throughout our viewing of a property.","createTime":"2022-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0fe15640-0519-548d-a8dd-fd92292aa214","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant service from first contact through to successful completion of my sale. Doug at the Altrincham office had taken photos, and listed my property within a day! They found me a buyer within three days, and at the right price too. I'm more than happy with the service which I received from Doug, Ryan and Colette. The sale of my property was in safe hands with these experienced professionals. Highly recommended.","createTime":"2022-11-09T00:00:00.000Z","locationID":"ALM"}},{"id":"d5296a90-4a89-5073-8165-ff197d8a8d39","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Eve was very helpful and quick at responding once we’d shown interest in the property. Friendly tone and happy to answer questions.","createTime":"2022-11-09T00:00:00.000Z","locationID":"STY"}},{"id":"c6051658-86df-5f6e-89ff-16d97adbbddf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service from first contact through to successful completion of my sale. Doug at the Altrincham office had taken photos, and listed my property within a day! They found me a buyer within three days, and at the right price too. I'm more than happy with the service which I received from Doug, Ryan and Colette. The sale was in safe hands with these experienced professionals. Highly recommended.","createTime":"2022-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"aaf3a99c-ad01-59db-ba24-7a535701d33c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had an amazing experience interacting with Thornley Groves as they have a wide array of properties and helped me streamline my search for a one bedroom apartment - showing me properties that suit my specifications. Particularly, the Senior Lettings Agent Eve Kelly was professional throughout - proactive, patient and supportive all the way. Even when I kept being indecisive on some of the properties I was considering, her energy never dropped as she remained committed and supportive to helping me get a place that I liked. Great stuff!","createTime":"2022-11-08T00:00:00.000Z","locationID":"STY"}},{"id":"264ad5cd-280f-571e-9c2b-0e312535fa59","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have had excellent service and response times from Eve when helping us sort out the move into our new place!","createTime":"2022-11-08T00:00:00.000Z","locationID":"STY"}},{"id":"1f44bec8-be0b-5700-a35c-02b5ee9bd588","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie and Eve were both amazing and super reliable with helping me and my friends acquiring our tenancy!","createTime":"2022-11-08T00:00:00.000Z","locationID":"STY"}},{"id":"88426893-503f-5f18-b3fa-e6b1af0e90b5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen provided clear communication and a lovely experience when viewing properties. Highly recommend when looking for new home!","createTime":"2022-11-08T00:00:00.000Z","locationID":"TGL"}},{"id":"2f2fc5c5-e50d-5285-aa86-e01fd8a92b0d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Worked relentlessly to make it happen, in spite of many bumps in the road, they worked super hard and with great professionalism throughout. Big shout out to Colette!","createTime":"2022-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"908a71df-2510-5b2d-ac26-c23381c21bf7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing and very friendly staff , i’d recommend renting from them, I was dealing with Eve Kelly what an amazing agent, very helpful and flexible to client","createTime":"2022-11-07T00:00:00.000Z","locationID":"STY"}},{"id":"4ead490e-1c34-51fd-a268-6b37618ed6fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently sold our property through Clare & Tom at Thornley Groves Monton branch and have been extremely pleased with their service. They managed to get us a fabulous price for the house and have really gone above and beyond with regards to communication and walking us through the process at every stage. I have also historically rented through Thornleys and would highly recommend them for both the let and sale of properties.","createTime":"2022-11-07T00:00:00.000Z","locationID":"SWN"}},{"id":"032f1a5c-ceb9-5f75-91c2-2949e9a797fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really great experience courtesy of Colette Raftery and the rest of the team who helped us progress a quite complicated house sale in just a few months!","createTime":"2022-11-06T00:00:00.000Z","locationID":"ALM"}},{"id":"b597ef88-996c-5025-b07b-7fbdd28dfa0b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I called asking for viewing and they were nice to schedule all 3 one followed by the other on a Saturday, which helped us a lot!! Kelly McDermott was super lovely showing us these 3 houses, very nice experience! Thank you Kelly!","createTime":"2022-11-05T00:00:00.000Z","locationID":"VGN"}},{"id":"1e6af58b-ae10-51c3-85fd-1097ad089b1e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I called asking for viewing and they were nice to schedule all 3 one followed by the other on a Saturday, which helped us a lot!! Kelly McDermott was super lovely showing us these 3 houses, very nice experience! Thank you Kelly!","createTime":"2022-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b31e8cb-9858-5e4f-bc7a-7cd8fea17618","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"TG manage two of my properties and I've always received excellent service from them. On this occasion, I initially dealt with Shannon Upton in the Property Management team, who carried out the checkout of the previous tenants extremely efficiently and thoroughly. Following this, Eve Kelly and Jodie Finch in the Lettings team secured me a new tenant same day and processed the paperwork respectively - both of which were a pleasure to deal with.","createTime":"2022-11-04T00:00:00.000Z","locationID":"STY"}},{"id":"9f56534c-de66-5a3d-85ed-1965bfc2b775","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Eve and Jodie have been extremely helpful with the lettings process, and were able to get me in to view a unit and help me apply straight away. Could not have asked for better lettings agents, and am extremely satisfied with the level of customer service from Thornley Groves","createTime":"2022-11-04T00:00:00.000Z","locationID":"STY"}},{"id":"7cf639f2-1366-52c2-91d7-ba011963afa7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We instructed Thornley Groves on the sale of our family home, and have nothing but the highest praise for them. From the moment we met, Dougie and his team bent over backwards to help achieve a smooth sale. Nothing was too much trouble, and his negotiating skills were superb. He constantly monitored the situation, liaising between ourselves and the buyer and keeping everyone in the loop at all times. We would have absolutely no hesitation in recommending Thornley Groves to anybody.","createTime":"2022-11-03T00:00:00.000Z","locationID":"ALM"}},{"id":"ae85d51f-a60b-52cd-930d-30223ff045e0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good! Rented a property from them for around 4 years and really can't fault them! Thanks :)","createTime":"2022-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"70d2ee82-f6cd-5a0f-a0cf-04772f4b68e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing attention and quick response from Kevin","createTime":"2022-11-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6d6cdc9-9fc8-5190-9c56-cb60d9f6605d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently, I have viewed several homes with Thornley Groves and Ryan, Tom and Colette have been amazing throughout. Unfortunately we haven’t found the home of our dreams yet however hoping it will be with the Altrincham team as they’re nothing short of amazing and would love for them to progress my first purchase.","createTime":"2022-11-02T00:00:00.000Z","locationID":"ALM"}},{"id":"720351a6-4779-5d48-a2fc-5a215968674e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from our original enquiry to completion on our property. The personal level of service and great communication will make me return again whenever I require assistance. Liam Pope was an excellent agent who was friendly, professional and most of all very good at his job.","createTime":"2022-11-01T00:00:00.000Z","locationID":"TGL"}},{"id":"a20c661b-70ee-5e78-8bf6-b93994bc848e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We viewed a property very recently with Ryan, who arranged everything in a very professional manner, and hopefully we will find our dream home and complete our purchase with Thornley Groves soon.","createTime":"2022-10-31T00:00:00.000Z","locationID":"ALM"}},{"id":"43c2fdb8-7aca-5a03-832b-7c0a124d152f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Best staff... Great service. Highly recommended...","createTime":"2022-10-31T00:00:00.000Z","locationID":"STY"}},{"id":"af38854b-f2c2-5091-aacb-da6a34b6d33b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I can't recommend Liam Pope at Thornley Groves highly enough. Mine isn't a high value property, but this didn't seem to matter. Liam sold the property very quickly and professionally. Any calls or emails were answered straightaway and he couldn't have been more helpful and hardworking. Not only is he professional, he even offered to get my shopping when I broke my ribs and couldn't get out! How kind is that! I really cannot fault Liam and his team and would recommend very highly to anyone looking to sell their property.","createTime":"2022-10-31T00:00:00.000Z","locationID":"TGL"}},{"id":"1ae86af0-a7e4-5155-bb16-9381a1c7a615","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great communication throughout, thanks for everything Clare!","createTime":"2022-10-31T00:00:00.000Z","locationID":"SWN"}},{"id":"796909db-51c1-5c46-ab6f-08e06946fb27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service provided from start to finish with a personal touch and always excellent communication. Especially the service provided by Liam was amazing and exceptional. The follow up from Amanda to make sure we had everything completed on time and all the documentation shared was equally appreciated and very professional. Reccomended highly for anyone looking for a great all round estate agency services. Thank you once again!","createTime":"2022-10-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d70c57b-a179-5465-95e8-27eece199eb0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Before Thornley Groves I had a terrible experience when trying to purchase a property. I was scared that after trying for so long I would never be able to find the perfect home. Never again will I use another estate agent as Ryan from the Altrincham branch made everything so smooth and effortless which was perfect due to my busy working schedule. Getting to know Ryan was great and I am very thankful for everything he did for me. Outstanding customer service skills. Being in a home that ticks every single box is something that I didn’t think was achievable. Over the moon with the service I received from start to finish. You really should give them a try as you will not regret it. Superb!","createTime":"2022-10-26T23:00:00.000Z","locationID":"ALM"}},{"id":"d1c85462-501c-59a3-a4f3-f5e46df27afd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am a gentleman from the local area and was in need of a new place to settle. I got in touch with Ryan who was a breath of fresh air. He showed me around some absolutely stunning retreats with skill, efficiency and love. I could not recommend him enough. What a sparkling young gentleman. He is a credit to your team. Yours sincerely.","createTime":"2022-10-26T23:00:00.000Z","locationID":"ALM"}},{"id":"e386dfed-17c7-54ca-b280-7f470e2521e5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a brilliant viewing today in Altrincham with Ryan very know l age able with local area","createTime":"2022-10-26T23:00:00.000Z","locationID":"ALM"}},{"id":"f5d317eb-fb2b-50a3-ae12-7f1cd9fb7e6d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lovely viewing, Ryan was a polite young man with great knowledge of the market","createTime":"2022-10-26T23:00:00.000Z","locationID":"ALM"}},{"id":"37a9eadd-f87d-5098-813b-afbcb23e90a6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great viewing with Ryan today, very informative!","createTime":"2022-10-26T23:00:00.000Z","locationID":"ALM"}},{"id":"efd87a30-37d3-5f60-9451-f5d1c3a7e71f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great viewing, Ryan was an absolute delight!","createTime":"2022-10-26T23:00:00.000Z","locationID":"ALM"}},{"id":"51f38f24-a2c0-55ae-9042-a6b18c59999c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Ryan is professional agent, easy to talk to. Happy with the service.","createTime":"2022-10-26T23:00:00.000Z","locationID":"ALM"}},{"id":"78835920-675a-5048-a9e4-c8901e5bb07e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The sale of our student property in Manchester was dealt with in a professional and efficient manner.","createTime":"2022-10-26T23:00:00.000Z","locationID":"TGD"}},{"id":"922c8c89-d74f-5cd4-bd46-b391b4c83ccd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-10-26T23:00:00.000Z","locationID":"TGD"}},{"id":"e15fbac6-3bc8-572b-b58c-fb1b4c47c3b9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom was knowledgeable on a viewing and spoke highly of the local area.","createTime":"2022-10-25T23:00:00.000Z","locationID":"ALM"}},{"id":"bd2f4698-0f04-5fd2-b8bd-b4d6d69601f6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was fantastic. It has been a long time since I have moved, so it was a bit of a shock as to how much things have changed. Karen was very informative, me and my partner couldn’t have asked for anyone better to help us. Plus Amanda in the office has also been great. Would highly recommend this estate agents.","createTime":"2022-10-25T23:00:00.000Z","locationID":"TGL"}},{"id":"3b3d0dbe-d961-5962-a2d5-f24c95f73213","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was wonderful and hassle free experience with Thornley Groves","createTime":"2022-10-25T23:00:00.000Z","locationID":"TGL"}},{"id":"02a9e3c7-4482-5956-91ea-0e4b324e458c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dealing with Thornley Groves , Prestwich location was absolutely hassle free and staff was very helpful.","createTime":"2022-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d8510b26-5c93-5085-ba80-e5355ec1a85f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from start to finish; I would highly recommend Thornley Groves to anyone who is looking to buy a property. I attended a viewing with one of the agents, Kelly McDermott which was a blast! She was professional, very knowledgable and made the experience enjoyable!","createTime":"2022-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7944ebc6-f262-5153-9be5-6406635aea69","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very satisfying viewing with Kelly Mc Dermott at a house in Salford. She was well informed about the property and it's history and gave some good general advice about the area. I'm now looking at the cost of extensions and if this property could be viable for us.","createTime":"2022-10-24T23:00:00.000Z","locationID":"SWN"}},{"id":"3edd467b-4f07-5511-a9cb-2a12763c1588","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from start to finish; I would highly recommend Thornley Groves to anyone who is looking to buy a property. I attended a viewing with one of the agents, Kelly McDermott which was a blast! She was professional, very knowledgable and made the experience enjoyable!","createTime":"2022-10-24T23:00:00.000Z","locationID":"SWN"}},{"id":"dd587780-f394-553a-a580-7e62cf3dec48","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just completed a long drawn out purchase through Thornley Groves, and they have been very good through out, constantly keeping us up to date, and responding to queries quickly. I have nothing but praises for the sales team.","createTime":"2022-10-23T23:00:00.000Z","locationID":"ALM"}},{"id":"82bbdd0b-8f78-5de4-b79e-d0d95ebea482","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The property was shown by Kelly, she was very professional, knowledgeable and very enthusiastic. It was very easy to book in and we were very grateful for the Sat morning viewing as they are difficult to get!","createTime":"2022-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"354f84b5-33c9-542a-af61-4d4344647d08","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was on time , very pleasant knowledgeable. Listened to my questions. Great show round the property","createTime":"2022-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4d4083ec-96aa-5035-8e1e-0af6e0a001d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Megan and Kirsty were great through the whole property buying process. Very quick to response and worked hard to ensure a speedy completion. Would 100% recommend and use again!","createTime":"2022-10-22T23:00:00.000Z","locationID":"TGD"}},{"id":"461bcf95-92e8-53fd-8695-f4e72301b5e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional and proactive team. We had a smooth experience purchasing our new home recently.","createTime":"2022-10-20T23:00:00.000Z","locationID":"ALM"}},{"id":"187244cc-3217-54ee-afa3-e587dca18f3d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to the team at Thornley Groves. I moved into my dream home within a week of viewing it! It was incredible service! I would heartily recommend them to anyone looking to buy a new house!","createTime":"2022-10-20T23:00:00.000Z","locationID":"TGD"}},{"id":"27b2fe01-0a77-5bd8-804f-a890f3216534","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am very satisfied in the way Thornley Groves handled the sale of my property. A buyer was identified very quickly and the process was quick, I was updated as and when necessary.","createTime":"2022-10-20T23:00:00.000Z","locationID":"TGD"}},{"id":"163e3cf0-da4f-5308-bbcf-d152d0e33ca5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Met Tom at a viewing today. Excellent knowledge of the area and really helpful","createTime":"2022-10-19T23:00:00.000Z","locationID":"ALM"}},{"id":"d6ff6778-b4da-5965-b68c-66d23ec00ffc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and polite staff","createTime":"2022-10-19T23:00:00.000Z","locationID":"SWN"}},{"id":"aa6ba2e8-43de-55c7-ae21-7810f0a0031d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom from Altrincham was brilliant and knowledgeable. He has very good information about the property and area to answer most of my questions. Thanks Tom. Regards, Suresh","createTime":"2022-10-18T23:00:00.000Z","locationID":"ALM"}},{"id":"3cc9ef31-6100-56cc-a756-070efd5e3708","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom was impressive and really helpful showing the house in Altrincham","createTime":"2022-10-18T23:00:00.000Z","locationID":"ALM"}},{"id":"1c0a77e8-fe93-5918-8512-b646b751d556","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We visited the property and Ms Kelly McDermott gave us an outstanding tour and filled us up with all necessary details","createTime":"2022-10-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8408bae-6d7f-538e-a853-52ca96d4b87d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah has been a massive help with every aspect of our move! Such a lovely team and very helpful","createTime":"2022-10-17T23:00:00.000Z","locationID":"SAL"}},{"id":"5781f27f-ceff-56bf-90fa-4b1416dfe82a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-10-17T23:00:00.000Z","locationID":"SAL"}},{"id":"1a0882d0-88fb-522a-b6ee-ae523197eba4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to the Didsbury team brilliant customer service !","createTime":"2022-10-16T23:00:00.000Z","locationID":"TGD"}},{"id":"ef6bf147-6d2c-597f-bc90-44c02834dfd2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-10-15T23:00:00.000Z","locationID":"TGD"}},{"id":"b0a5415d-1c8f-5e7f-9a0a-0d7f10c0cc18","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-10-14T23:00:00.000Z","locationID":"TGD"}},{"id":"08df1030-66df-56bd-bc35-45347422855b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can't recommend Liam Pope at Thornley Groves highly enough. Mine isn't a high value property, but this didn't seem to matter. Liam sold the property very quickly and professionally. Any calls or emails were answered straightaway and he couldn't have been more helpful and hardworking. Not only is he professional, he even offered to get my shopping when I broke my ribs and couldn't get out! How kind is that! I really cannot fault Liam and his team and would recommend very highly to anyone looking to sell their property.","createTime":"2022-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a44c9a36-eda1-5820-bc93-0b8b36fd634a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team is very professional and friendly.","createTime":"2022-10-13T23:00:00.000Z","locationID":"ALM"}},{"id":"f64b76dd-0ef5-51f2-b7aa-c9d39dc09d0f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent communication. Thorough professional attitude. Helped sell our property in the smoothest possible way. Highly recommended. Thanks Liam & Natasha","createTime":"2022-10-13T23:00:00.000Z","locationID":"TGL"}},{"id":"b9a4c51b-6db3-539d-9615-875c8926d3a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Communication from the consultants was excellent and Professional. They kept me informed about each stages during the application process which makes it run smoothly for me","createTime":"2022-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"22a673df-a433-585b-b1b2-fd2b2a21bfac","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lovely place, friendly staff, turned up when they said they would & generally their Contractors were good & conscientious when fixing or fitting things in the property. If only our Landlord was half as helpful as these guys.","createTime":"2022-10-12T23:00:00.000Z","locationID":"SWN"}},{"id":"109bab98-e439-59c5-8001-a9f8174d4f9c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott, a super good and friendly agent, gave us the up-to-date information about the property market around the area. Thanks.","createTime":"2022-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"56bc388b-cc77-5811-8ae4-a7274da7e341","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Worked with both Liam and Natasha, both were incredibly helpful and polite. It was a difficult purchase due to my sale falling through, but Liam really supported us and helped us get our dream first house together, and are now living happily as a couple after three years.","createTime":"2022-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"70491f3f-d3b8-5969-b546-47ebcdf607ab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great team work, excellent communication and very efficient service. Top work all around. Thank you to Colette, Tom, Ryan and Doug!","createTime":"2022-10-10T23:00:00.000Z","locationID":"ALM"}},{"id":"d9f93b09-7ebe-533a-973b-192d4368f728","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Doug, Colette and the team from Thornley's sold our house for us recently, Colette leading. At all times we were kept fully aware of how things were getting on. The property had tenants in it, and they too were impressed with the service they received. We had three viewing days and were provided with feedback very quickly after each on, without having to chase. Everything went very smoothly, and we would definitely recommend the Altrincham team. Many thanks to all, especially Colette!!","createTime":"2022-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a99578b-6496-544f-a946-7e0cd051f9e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Gavin and Natasha the process of acquisition of my property went smoothly. Appreciate their help.","createTime":"2022-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"408c04bd-4d56-5cbe-8de1-1c528532d2a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Liam and the team have really upheld a gold standard of estate agent practice - helpful, diligent and always keeping in touch to ensure that there's transparency of information. I highly recommend them.","createTime":"2022-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd574916-7ea8-5dd9-a6c2-18ca9678ea93","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam and the team did a great job with my house sale! Every efficient and they never gave up which is testament to their professionalism.","createTime":"2022-10-09T23:00:00.000Z","locationID":"TGL"}},{"id":"bbe5f031-3dba-5747-8ab5-45d705d6cd27","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen Filson has been supporting my wife and I in trying to find a new property, and we have now been successful in locating a place. My wife and I had a lot of specific requests for a place and Karen has been very helpful, patient, and just overall made us feel valued as customers. We have been renting with Thornley Groves over the last year, but have to say that Karen has gone above and beyond to ensure we felt supported and had a specific person we could speak to, to take care of us through the stress of trying to find a place in these very competitive times. Thank you Karen.","createTime":"2022-10-08T23:00:00.000Z","locationID":"TGL"}},{"id":"fed1ea9f-42b9-5706-b437-835c45143cb2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing with Kelly McDermott over the weekend. She was friendly, thoroughly engaged in our conversation, understood our requirements and able to answer all of our questions with ease","createTime":"2022-10-08T23:00:00.000Z","locationID":"SWN"}},{"id":"a6706916-1ba6-55bf-a32e-ffce3e5ea229","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Karen Filson has been supporting my wife and I in trying to find a new property, and we have now been successful in locating a place. My wife and I had a lot of specific requests for a place and Karen has been very helpful, patient, and just overall made us feel valued as customers. We have been renting with Thornley Groves over the last year, but have to say that Karen has gone above and beyond to ensure we felt supported and had a specific person we could speak to, to take care of us through the stress of trying to find a place in these very competitive times. Thank you Karen.","createTime":"2022-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3cbfbbbe-9f73-5c31-b800-de4515a4276b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Daniel Garlick spans over a good over two years. He has been a very responsive, helpful, trustworthy problem solver. I don't hesitate in taking his advice on house letting, repair, and various payment issues. He has always been prompt in handling all sorts of property related requests and in timely resolution of issues. Thank you so much.","createTime":"2022-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5bc16245-db46-5517-b51a-0192496dc6b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a viewing with Kelly McDermott over the weekend. She was friendly, thoroughly engaged in our conversation, understood our requirements and able to answer all of our questions with ease.","createTime":"2022-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"03f17e7f-4b3e-5b46-8ca4-620540518c14","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional through the whole process of my purchase.","createTime":"2022-10-07T23:00:00.000Z","locationID":"STY"}},{"id":"1f915247-bba5-5d23-9663-e4f7403d5b4c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare, Kelly and Tom go above and beyond to ensure customer satisfaction regarding the sales/purchases they deal with - fabulous team. Lovely touch by Kelly, bringing treats for the dog 💖 Professional, friendly and always highly recommend to others. Thanks again Laura x","createTime":"2022-10-07T23:00:00.000Z","locationID":"SWN"}},{"id":"519b069b-b143-5ad6-a815-c2b3a9c3888f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service from Thornley Groves to view to buy, can’t do enough for you. Viewings booked in quickly and efficiently by Clare, and an informative, friendly viewing with Kelly. Thank you!","createTime":"2022-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d3c8901e-69ab-5908-b331-c8fe6b92e9bd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have dealt with Thornley Groves in Sale over the past 2 years both on the letting and sales side. Our most recent experience was during the sale of our property. Vickie, Carolyne and all the team at Sale have been very professional and helpful throughout the whole process. As first time sellers we were unsure of where to start or what to expect, Vickie answered all our questions and concerns promptly and professionally both over the phone and in email and kept us informed every step of the way.","createTime":"2022-10-06T23:00:00.000Z","locationID":"SAL"}},{"id":"aa2daf91-40a4-5047-994e-188b2f0afa03","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves took over the letting and management of our apartments earlier this year and so far we've been pleased with their service. Claire Blackham from the Altrincham branch was very supportive during the transition from the previous agency, and we've found her to be consistently professional and helpful. Claire was proactive in finding a new tenant and kept us well informed throughout the process. We look forward to continuing to work with Thornley Groves in the future.","createTime":"2022-10-06T23:00:00.000Z","locationID":"ALM"}},{"id":"30027c08-c25c-50fb-948a-82c4b2004a46","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently moved to Thornley Groves after they acquired our existing managing agent. Our existing tenant was moving out and Claire dealt with the switchover to new tenant and was excellent all the way through the process. She was pro-active, kept us well updated throughout and made sure everything ran smoothly. Definitely the most painless process we've had since owning the property and would highly recommend Claire!","createTime":"2022-10-06T23:00:00.000Z","locationID":"ALM"}},{"id":"ca4b0a6a-d749-5cd7-a482-1945d3cb835c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Louise is super professional and straightforward to deal with. Thank you TG","createTime":"2022-10-06T23:00:00.000Z","locationID":"ALM"}},{"id":"e4d1a519-c480-55c2-b757-85c08d1a8294","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"In the process of visiting the apartment, I received very professional service. Karen Filson (Lettings Consultant) was polite and patient in answering my questions. I will give the team a high score for the quality of service.","createTime":"2022-10-06T23:00:00.000Z","locationID":"TGL"}},{"id":"db7e3038-6b1a-5c93-9384-84a2f8fb757e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hands down best agency experience so far, extremely impressed with the service.","createTime":"2022-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d068c928-9765-557b-99c2-19d55a1da599","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely people and easy to get on with...the house wasn't my future home unfortunately but the staff was professional, friendly and prompt...Kelly McDermott has been just pleasent and definitely someone to recommend","createTime":"2022-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b1c6c921-476c-5ee0-88be-5d618eafae47","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had my first viewing today with Thornley Groves; although the property did not suit my requirements I was very impressed by the way the viewing was arranged and carried out. Kelly was professional and helpful throughout and was able to give advice about local property market. I will look forward to dealing with Thornley Groves in the future.","createTime":"2022-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4283e24b-8932-5c45-8ec2-118c1f4dc646","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been having a viewing in Wardley ... sadly the property isn't my future home but I cannot fault the professionalism and promptness of Kelly McDermott","createTime":"2022-10-05T23:00:00.000Z","locationID":"SWN"}},{"id":"50b701cd-55c1-5d11-b85b-00af19b29a5b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was very professional and pleasant, was very knowledgeable on the property features and could answer any questions I had regarding, great asset to Thornley Groves.","createTime":"2022-10-04T23:00:00.000Z","locationID":"SWN"}},{"id":"d0711b7c-04a7-5ff4-9ad9-7c05261444b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very pleased with my experience with Thornley Groves. Kirsty and Megan have been extremely helpful and professional throughout and I would highly recommend.","createTime":"2022-10-03T23:00:00.000Z","locationID":"TGD"}},{"id":"de3ac105-7776-539b-95d1-646b9bd906d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Karen booked my viewing and she booked it within seconds.She was very nice and polite and answered everything in a proper manner.Highly recommended.","createTime":"2022-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd1420d8-e1db-5fd6-b135-76967b5b0c8d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ryan was genuinely amazing in the sale of my property, I know it's hard to find an estate agent you can trust but having been through the whole process I can honestly look back and say the service I got from Ryan was transparent, friendly, and honest. Very very happy with it all, first purchase where I felt the estate agent earned their fee.","createTime":"2022-10-01T23:00:00.000Z","locationID":"ALM"}},{"id":"0f9e6d83-32c4-52e1-82a8-02cd3569e857","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with Thornley Groves in Prestwich. Shout out to Liam, who was very responsive, very helpful, and kept things moving along smoothly. As a first time buyer, Liam made my experience seamless. Couldn't be happier!!","createTime":"2022-10-01T23:00:00.000Z","locationID":"TGL"}},{"id":"29e1dbce-46c1-5f82-a7a3-f5374043e635","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had Ryan to help me sell my property in Broadheath and I could not be happier with the service I received. A genuinely friendly guy who wanted to get the best outcome for all involved. From day 1 to the end he was easy to reach, open and honest in communication, and on the ball whenever we spoke. Worth every penny.","createTime":"2022-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"109adff9-ce00-5c36-b331-565023a868e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with Thornley Groves in Prestwich. Shout out to Liam, who was very responsive, very helpful, and kept things moving along smoothly. As a first-time buyer, Liam made my experience seamless. Couldn't be happier!!","createTime":"2022-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6cd22aa1-6b03-5b86-af7f-4b048c2297fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam and Amanda are fantastic. Extremely helpful and top rate communication. Thank you","createTime":"2022-09-29T23:00:00.000Z","locationID":"TGL"}},{"id":"eefdcd7c-34df-5fdf-83ce-2b280a75c7d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After some initial difficulties in getting to speak to the right person both Clare & Louise (lettings team) have been extremely proactive and helpful.","createTime":"2022-09-28T23:00:00.000Z","locationID":"ALM"}},{"id":"1b50a2b9-3982-581b-a951-3b78564e5326","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy with the service, good communication from James Magenis who has always been happy to help with any issues I've been having. Would definitely rent from them in the future","createTime":"2022-09-28T23:00:00.000Z","locationID":"VGN"}},{"id":"4b6dea7d-1657-5a08-b05c-b161e571a9d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Altrincham Office / Ciaran Callaghan - always really efficient with sorting out issues and very reliable. Thanks again and would reccomend!","createTime":"2022-09-28T23:00:00.000Z","locationID":"VGN"}},{"id":"5f638ae1-5b9a-5ade-920e-34fed502e456","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience viewing a property with Thornley Groves Monton. It was the first time I had viewed a house, Kelly McDermott made me feel very comfortable and at ease and answered all my questions about the house. I had plenty of time to explore, take pictures and videos and didn't feel at all rushed.","createTime":"2022-09-28T23:00:00.000Z","locationID":"SWN"}},{"id":"ca7e4bfc-8bcf-5e0b-b999-be701d14b7c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience viewing a property with Thornley Groves Monton. It was the first time I had viewed a house but Kelly McDermott made me feel very comfortable and at ease and answered all my questions about the house. I had plenty of time to explore, take pictures and videos and didn't feel at all rushed.","createTime":"2022-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8323813b-6ed2-5ce3-97ac-84c0e4ee6e63","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great response and professionalism.","createTime":"2022-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b76108d4-a47e-50c5-94fc-1cdc1a4e04a7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Stuart, Chris and Gavin made the selling process really smooth. Their communication was regular and clear, we also felt they had our best interests at heart. Would highly reccomend.","createTime":"2022-09-26T23:00:00.000Z","locationID":"STY"}},{"id":"37aede04-a246-53ab-a6b3-1759e302526d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Megan Williams. Very smooth process.","createTime":"2022-09-26T23:00:00.000Z","locationID":"TGD"}},{"id":"20fe9b41-f1eb-563c-a765-309f9afcc059","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really lovely Not pushy Very informative and helpful","createTime":"2022-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0763a46-7fa3-50ab-9ff3-aa172c559a6a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Answered all questions I had and was professional too.","createTime":"2022-09-26T23:00:00.000Z","locationID":"SWN"}},{"id":"011694c9-4f38-551b-b4c1-baa8d90d3f4e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I rent an apartment with them, referencing was very fast, from the day I viewed the apartment to moving in date was less than 7working days, referencing was completed in 48hours.","createTime":"2022-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"57ccfb40-1be2-57c4-a908-7562c1af9146","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience using this company. Ryan made us feel welcomed and provided an excellent service from start to finish. I would recommend to anyone looking for a new property!","createTime":"2022-09-25T23:00:00.000Z","locationID":"ALM"}},{"id":"c28e1b70-75be-5270-aed5-2014a1a0ceb4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was an great experience viewing our first flat thanks to Kelly McDermott making us comfortable and showing around the property. Thanks you Kelly McDermott","createTime":"2022-09-25T23:00:00.000Z","locationID":"SWN"}},{"id":"401a0f25-1370-5e70-a09b-dee7b9cb5e46","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The agent was very good. (Worsley Court). Unfortunately she wasn’t aware that the asking price had already been exceeded.","createTime":"2022-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"95e3fca3-27a8-599c-8752-836e6ecf7048","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was an great experience viewing our first flat thanks to Kelly McDermott making us comfortable and showing around the property. Thanks you Kelly McDermott","createTime":"2022-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ce8517fc-7cd9-5f90-b596-a4524efae5f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"good service","createTime":"2022-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"311b47f5-297c-584b-9ddb-c083e6b705c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I viewed a flat with Kelly from Thornley Grove. She was very cheerful and informative. She answered all my questions with confidence. I would recommend Kelly and Thornley Grove","createTime":"2022-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"223bea59-2953-577f-af13-e48a09bfd562","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"In the long, painful and often frustrating process of finding a property, especially under this stressful post pandemic period. I had to deal with a lot of estate agents and most just don't care, take phone calls, take offers and you never hear from them again. Right from first phone call. Gavin Wiley was completely different, we together viewed a property and the meantime discussed about my needs and expectations, I could immediately tell this guy knows South Manchester area very well and understood what my expectations were. Later on he regularly introduced relevant properties to me and finally helped me secured a right house at the right time. He was very clear and straightforward about the area and the house and the offer was accepted on the same day. Gavin does things differently, professional advises and strong support was given until the date of completion. I could feel that personal touch which often lacking in estate agents and I felt very lucky that he such a smart guy was handling my property. I was very happy when I got the key and decided to use Thornley Groves to manage the property going forward. Now I am looking for another property, my patterner and I decided that we will definitely buy from Gavin again.","createTime":"2022-09-22T23:00:00.000Z","locationID":"STY"}},{"id":"86f93aec-4540-504c-a366-78d4ad6374c1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a flat viewing this morning with Kelly. She was very pleasant and very cheerful. She also was was informative and answered my questions with confidence","createTime":"2022-09-22T23:00:00.000Z","locationID":"SWN"}},{"id":"60120e0c-0d16-59e8-a58a-7c039a587177","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really helpful service from Akeem Ffrench. He was able to respond to and sort out issues quickly. Very kind and attentive support","createTime":"2022-09-22T23:00:00.000Z","locationID":"VGN"}},{"id":"aacc80dd-8132-5347-a5e2-3dabcbbbda3d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-09-22T23:00:00.000Z","locationID":"SWN"}},{"id":"83fa4617-45cc-50ef-b6c7-a0766b48290d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful","createTime":"2022-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c613f459-493e-5993-8048-8fdb047368ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Exception. Kelly was amazing. They are not your stereotypical estate agent. They really care and are interested in you.","createTime":"2022-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"15f41572-6b8e-52b3-8681-e781b406baca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I had a very positive experience overall with getting some rooms rented out - specifically with Liam Pope of this Prestwich branch. He was very on top of things - kept continuous communications, responded swiftly, assuring and efficient. He also went out of his way - he would response late at night and even weekends to ensure things kept progressing. He was also friendly and patient throughout - maintaining a positive attitude to ensure my worries as a landlord were addressed and gained my trust to know that he will get the job done. One reason I didn't give a 5 star was because I didn't experience the same delight with other Thornley Groves staff. Not that they were bad - they were good but I felt Liam was really a leading example of what they could be. Another reason was that it was hard to reach the offices via telephone sometimes, but perhaps this is not always preventable as there is only so many people that can answer the phone.","createTime":"2022-09-21T23:00:00.000Z","locationID":"TGL"}},{"id":"0109ec57-26c5-57b0-9014-bf822bf56adb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Nice and kind staff","createTime":"2022-09-21T23:00:00.000Z","locationID":"TGD"}},{"id":"6ad5892a-34fb-5db4-8eed-0467455af32e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I had a very positive experience overall with getting some rooms rented out - specifically with Liam Pope of the Prestwich branch. He was very on top of things - kept continuous communications, responded swiftly, assuring and efficient. He also went out of his way - he would response late at night and even weekends to ensure things kept progressing. He was also friendly and patient throughout - maintaining a positive attitude to ensure my worries as a landlord were addressed and gained my trust to know that he will get the job done. One reason I didn't give a 5 star was because I didn't experience the same delight with other Thornley Groves staff. Not that they were bad - they were good but I felt Liam was really a leading example of what they could be. Another reason was that it was hard to reach the offices via telephone sometimes, but perhaps this is not always preventable as there is only so many people that can answer the phone.","createTime":"2022-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ea4c356-5bb9-5975-9fbf-e2ec6673f13b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, made meet.feel at home instantly .","createTime":"2022-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ddfaf07-2c5c-58a2-94ba-de035ff0ff16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff at Thornley Groves has always been good at their services. In particular, I'd like to mention Emily Sherratt and Adeeb Ahmed. Their proactive dissipation of service has been spellbinding. I'm impressed, needless to mention. Hope they attain greater heights in their personal careers. Thanks.","createTime":"2022-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d7df1d9c-88f6-5aab-ab87-e91170fef0f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good experience","createTime":"2022-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"efb8a016-1c5d-5607-9e13-e786cc151a97","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing for a property with Kelly McDermott; personable and professional throughout - fantastic property host.","createTime":"2022-09-20T23:00:00.000Z","locationID":"SWN"}},{"id":"6653ab87-bcf4-503f-a477-77bae1a26bc7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great viewing with Kelly McDermott, she was very friendly and knowledgeable about the area and the property being viewed. Also able to answer any questions I had 😊","createTime":"2022-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"681b60e1-f34e-5871-9c25-318e0a274760","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves were very helpful and professional throughout my stay. All of the team were always happy and quick to provide support, and Michael Richardson was very effective in his role. It was comfortably the best experience I've had with a lettings agent and I'd recommend them to anyone.","createTime":"2022-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dfd2e28b-3267-529c-929e-f23375bc8322","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing with Kelly McDermott, she was fab!","createTime":"2022-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"44f7392c-2825-54dd-93b3-cb42a864b9b9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It is very good experience.","createTime":"2022-09-20T23:00:00.000Z","locationID":"SWN"}},{"id":"2c3f91ba-b2ac-56fc-8cd3-f51493f6f308","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"hannah + her team are very pleasant to work with. I've had no issues. Their communication + responsiveness has being amazing, far better than any previous agent","createTime":"2022-09-19T23:00:00.000Z","locationID":"VGN"}},{"id":"1cc8fa9d-7b83-5a03-9df9-ec72a707af5a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was extremely welcoming and friendly but most importantly she knew the answers to all our questions regarding the property. We would definitely recommend Thornley Groves and especially Kelly.","createTime":"2022-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f5c8a7cd-906d-5900-b336-18767f7e7c46","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott is very kind, and explains all the things clearly.","createTime":"2022-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"551cdcb5-97b9-5412-b582-feb9c435c3a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing for a flat with Kelly McDermott from thornley groves monton branch and was received with all the warmth and friendliness. Kelly is a wonderfully smiling lady and made us feel very comfortable. It was a total pleasure.","createTime":"2022-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"79e8d0bf-481f-5a5b-a008-808883738c73","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good service provided by Liam, who was knowledgeable, friendly and professional.","createTime":"2022-09-16T23:00:00.000Z","locationID":"TGL"}},{"id":"464078f0-60da-5a1a-b567-f02d11e8cc22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a first time buyer I wasn't sure what to expect when looking to buy my first home, however Jae was really helpful throughout the whole process, answering any questions I had and doing his best to make sure everything went as smoothly as possible! I would definitely recommend reaching out to him:)","createTime":"2022-09-15T23:00:00.000Z","locationID":"STY"}},{"id":"c283cc17-3c13-54e0-bfb8-8368cf096efc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"great experience with Karen, very thorough and answered all of my queries very professionally and with a calm approach","createTime":"2022-09-15T23:00:00.000Z","locationID":"TGL"}},{"id":"3892729d-56cc-58ec-82c8-6e50b2fb82f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great, swift response and work from Katie Garner. Have been working with Thornley Grove for over 5 years and have found to be good and efficient service, where there are regular prompts for key events such as rental renewals. Process stalls a little if you don't have a personal contact or key people on leave, however, considering covid etc, all acceptable and 5X rating for Katie who quickly solved issues which seemed to be stuck at a critical time!","createTime":"2022-09-14T23:00:00.000Z","locationID":"VGN"}},{"id":"afb4b1e2-4201-5470-9438-134217288754","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jakob at the Prestwich office is just amazing! So efficient, polite, positive and very experienced - he is a great asset to the company. I would miss him if he got promoted so am doing this review with anxiety!! I would miss his attention to detail and prompt service....","createTime":"2022-09-14T23:00:00.000Z","locationID":"VGN"}},{"id":"9cbbcb2b-d5b0-5a83-a74e-b85bfe1e4c01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Kelly McDermott, for her help and knowledge regarding the local area and properties currently available - what a difference it makes to deal with a friendly and efficient estate agents.","createTime":"2022-09-14T23:00:00.000Z","locationID":"SWN"}},{"id":"748951b9-34b5-5e42-894c-dcfa141b69bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing with Kelly today from the Monton branch at Thornley Groves, felt instantly welcome at the house, she was brilliant at showing me round the property and telling me all about the local area. She followed up very quickly to me on my query and was keen to know my thoughts on my viewing, would really recommend her to other people looking for property to buy in the area.","createTime":"2022-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"52373b1a-dd90-5943-8e35-d5df8ff52d3b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jakob is absolutely brilliant, a fantastic asset to Thornley Groves..... Quick, experienced and his intuition means that he is always on the ball and seems to know exactly what is wanted or required. He acts with speed and is always receptive and positive in his approach. I do however hope that this review doesn't mean I shall lose my interaction with him should he be promoted!!!","createTime":"2022-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"abeeae83-0cc1-5283-83bd-f67bf25a129e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have always found Thornley Groves a great estate agent and the viewing I had today with Kelly McDermott confirms this","createTime":"2022-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2328ea8e-713f-508a-a989-8ef15e85e6b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly is brilliant at what she does. Very helpful and always smiling. She is an asset to Thornley Grove. She is a star!!","createTime":"2022-09-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eac141a4-1a16-5413-b37a-1e5de571edaa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A recent tenant had vacated my rental property, leaving a fair amount of damage at the house. Katie Garner from TG ensured that everything was put back in order promptly and efficiently, along with guiding me through the legal process of reclaiming any amounts through the deposit scheme. This was done thoroughly and professionally resulting in a successful outcome. Thanks again for all of your help!","createTime":"2022-09-07T23:00:00.000Z","locationID":"VGN"}},{"id":"96de2144-1bcc-5a3e-8af3-df9bc762d758","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Exallent work and we are satisfied.","createTime":"2022-09-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"79863c4b-a67d-591a-b033-16e24109ea9a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing today, Kelly from the monton office showed me around, she was lovely, very helpful and down to earth, she understood my needs, very professional","createTime":"2022-09-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c671769-608a-5b3e-9687-90c6a1c993f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When I emailed to our property manager (Akeem Ffrench) about the repairing issue, he provided the detail explain and procedures. And also his quick respond. I really appreciate that.","createTime":"2022-09-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7879b3ee-c157-57c8-9e4b-e85457e191f9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend Thornley Groves, their agent Karen Filson was so polite and helpful during the viewing, taking time to answer questions thoughtfully. She is one of the best estate agents I've met, such a lovely manner making, the potential renter feel both seen and heard. Thank you Karen, from Moira👍","createTime":"2022-09-05T23:00:00.000Z","locationID":"TGL"}},{"id":"abdf1ea3-26ac-5934-a843-5426bcdf2c5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly is really nice and lovely and made it a really pleasant viewing experience. Clare has also been really helpful and informative which is making the whole process feel easy","createTime":"2022-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ceb8786-cbf7-5d79-993a-17b1b6e7892b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently had an issue at a rental property managed by Thornley Groves . This was dealt with efficiently and competently by Ciaran Callaghan - Ciaran was helpful responsive and importantly proactive in assisting with this matter . Excellent service!","createTime":"2022-09-01T23:00:00.000Z","locationID":"VGN"}},{"id":"b95c2bfa-1909-5ec0-83c5-a9fef861179f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"having had one bad experience with letting agents Thornley Groves were a dream during the purchase of our first home. Kirsty was always keeping things moving and keeping us updated throughout the process without any hassling or pushing us to use particular services","createTime":"2022-08-31T23:00:00.000Z","locationID":"TGD"}},{"id":"0a840969-175c-5b6a-bf4c-782bc0d5418d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely guy, came over and did a very thorough valuation and explained all processes/ details clearly and concisely.","createTime":"2022-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"15212bfd-7325-5ae5-9441-0a8f0fd4b61b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly is really nice and lovely. It really a good experience viewing, details information and clear explain.","createTime":"2022-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d1ed6c6-413f-5972-a9fc-891e4931574a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gabriel Walker and his team have been incredible in helping me secure a flat in a very turbulent market. Cannot express my gratitude towards them!","createTime":"2022-08-30T23:00:00.000Z","locationID":"VGN"}},{"id":"df4f7321-3af9-5757-97be-45ce81d94149","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-08-30T23:00:00.000Z","locationID":"SWN"}},{"id":"25e7aeb9-daa3-5894-bbad-24026cb39652","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to say a special thanks to Kirsty Challinor and Megan Williams who carried out fantastic work in selling my property that had been left in a poor state by tenants. With their help and also with Thornley Groves Estate property agents, they managed to complete everything that was requested and keep the buyers happy. I am over the moon that everything went smoothly. If you are looking for the complete package, I highly recommend Thornley Goves for letting and sales. Thank you again Kirsty, Megan and the property management team.","createTime":"2022-08-29T23:00:00.000Z","locationID":"TGD"}},{"id":"1fc685d5-ce4b-5966-bfe6-e05bc83adc67","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was amazing at showing us around the property in a kind, informative and professional manner. Couldn't recommend enough. Thanks so much!","createTime":"2022-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7e087418-bc3f-56d9-b036-815db58b2534","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It's simply the best estate agents in the country!","createTime":"2022-08-28T23:00:00.000Z","locationID":"STY"}},{"id":"59787422-a5e3-5bc4-82ab-b3623831f17f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ryan from sales was very helpful and went the extra mile to assist me with my property purchase. He made the experience positive as he was professional, enthusiastic, approachable, and responsive.","createTime":"2022-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e687ff32-1bae-5b7c-9e6b-752526bec486","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"User Friendly website - easy instant valuation online!","createTime":"2022-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"440ca2e1-63ac-5787-96e0-0902ae2b2c36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was shown around a property by Kelly McDermott. Kelly had excellent knowledge of property specifics and the local market, she was professional and friendly.","createTime":"2022-08-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"04413292-cdc0-50f1-b05a-cdd9f494ef53","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely fantastic👍","createTime":"2022-08-24T23:00:00.000Z","locationID":"SWN"}},{"id":"501c59bc-b2f7-50dc-9540-3145d6cd2a64","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were shown round a property on fairly short notice by Karen who was lovely and very informative. We then stopped into the branch and spoke with Liam who was really knowledgeable and was able to answer all of our questions.","createTime":"2022-08-24T23:00:00.000Z","locationID":"TGL"}},{"id":"2388dfe2-228e-5c17-9f25-affb75860e0d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely brilliant service looking after a property I rent out in Manchester. They are always on top of everything.","createTime":"2022-08-24T23:00:00.000Z","locationID":"TGL"}},{"id":"1e07e376-0004-5b65-9310-94611dc2584b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was very helpful and patient","createTime":"2022-08-24T23:00:00.000Z","locationID":"TGL"}},{"id":"c896f1cb-1c7f-55c7-a9f9-72a41f390572","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer service, from the viewing up to the key collection. As a first time tenant, I was guided through the whole process most helpfully. Recommended.","createTime":"2022-08-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"026318b5-d5c6-555c-8ef3-e6c51a9be760","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was a pleasure meeting up with Kelly McDermott at the viewing today. As always Kelly is most professional and knowledgeable about the property. Able to answer any queries. I would like to thank her very much.","createTime":"2022-08-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe4a94e5-f4ca-50dc-b034-834ea7507dfa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good experience. I went to view a property and Kelly has been very nice and wellcoming. I Had experiences also with another agent, Gavin, Who has Always been very keen to help. Professionale estate agency","createTime":"2022-08-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d3259ad7-d056-5a5a-b7ee-1193f6ffd265","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We went to view a property today and was shown round by Kelly McDermott. She was exceptionally professional and very knowledgeable of the area and the house. She answered all our questions. She was very helpful indeed. A credit to the company. She is very sympathetic to the current market situation and the difficulties buyers are encountering.","createTime":"2022-08-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"48008019-f097-50c4-88c8-36fc325ee4de","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Customer friendly","createTime":"2022-08-22T23:00:00.000Z","locationID":"STY"}},{"id":"28471e91-b995-5997-9b11-2b92a762dd47","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really friendly and helpful","createTime":"2022-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b0e6b67-b5e3-5a57-8b65-ab24cb1a6921","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"from start to finish a great team at the altrincham branch and a massive to tom who looked after us","createTime":"2022-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"246b1718-f485-5f67-abb4-f116ceddae59","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are happy with the service of Thornley Groves agency, especially Ryan, this was our first time to buy a property, he helped lot, gave us some advices.","createTime":"2022-08-19T23:00:00.000Z","locationID":"ALM"}},{"id":"10365f5e-9b66-5846-b66d-0b3c38a8921b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Delyce is always cheerful and helpful and brings a great deal of experience with her. She always tries to find solutions that work for everyone to keep things running smoothly. Thanks Delyce!","createTime":"2022-08-18T23:00:00.000Z","locationID":"VGN"}},{"id":"b6a15e5d-5391-5246-b51d-1f13dd762744","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have had great service from Clare Carpenter and Kevin Russell for 9 years now as we rented our property whilst working abroad. They are always responsive and patient as the time difference was difficult to deal with.","createTime":"2022-08-18T23:00:00.000Z","locationID":"SWN"}},{"id":"decd13d2-636d-5dd2-8920-04e9c99342f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly showed me round the apartment that I have just put an offer in for. She was a lovely lady, very well mannered and informative on the property, would highly recommend.","createTime":"2022-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aef1fd2a-3ca2-5123-a10f-191fad8bbd2c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent agents. The team at Thornley Groves have been very helpful, approachable and knowledgeable throughout the entire lettings process. Communication is the key, and the team here have definitely fulfilled that as they kept me up to date with progression of my letting. I am very pleased with the service and would use them again for all of my sales and lettings.","createTime":"2022-08-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d8b80517-43ed-5ce1-a15d-8957a0d2c2c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was shown around the property by Kelly McDermott, Kelly was lovely, professional and very informative. Kelly's service was above and beyond what I expected. Also the communication was brilliant when arranging and discussing the viewing. Thank you Kelly!","createTime":"2022-08-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f3b954a7-6ca1-51fb-97ff-50818dba5c50","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam was very helpful explaining everything to my sister and I as we had no clue how to sell a house, belonging to our father. He explained the process, discussing both normal selling and auction, which if we hadn't had to wait for probate was the method we would have used. Liam was very smart, very pleasant and very easy to talk to. We had further agents to see, but we were so impressed, we only saw 1 more agent and cancelled the other 2. I think we knew from the start that they had to impress us more than Liam had done. We would definitely recommend Thornley Groves.","createTime":"2022-08-16T23:00:00.000Z","locationID":"TGL"}},{"id":"ce9279d5-7f9c-58f3-b00e-ba565f0fcdf2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good management good service. Ciaran Callaghan has been a brilliant property manager to one of my properties so far. He is very responsive (great speedy communication) and very thorough in his reports. I am hoping to move other properties under his management.","createTime":"2022-08-16T23:00:00.000Z","locationID":"VGN"}},{"id":"45ef5cc5-5493-585e-8270-f2807a565040","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having used Thornley Groves for the very first time, I was so impressed by all the team, from the initial veiwing of my property by Liam Pope, potential tenant viewings held by Karen, and the neccessary updates, by Amanda. Totally professional, down to earth, with speed. Very, very impressed.","createTime":"2022-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d00ded1-df7f-5343-a008-69e84575e271","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service Ryan was a star⭐️⭐️⭐️","createTime":"2022-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"57c3d9aa-8eb9-5268-a193-4ec11fc81a3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott, our estate was extremely welcoming, helpful and professional. Kelly was already at the property when we arrived early to greet us and was able to answer all of our questions with additional useful information. Thank you so much!","createTime":"2022-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e6990af-e42d-59ac-89fc-8a6878a4b22c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ciaran Callaghan has been a brilliant property manager to one of my properties so far. He is very responsive (great speedy communication) and very thorough in his reports. I am hoping to move other properties under his management.","createTime":"2022-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8e5780e-e1c1-5def-9a89-63c7d49f8d7a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We decided to use Thornley Groves to sell our house as they were so efficient when we had to sell our parents home, they did not not disappoint Ryan Opensure was knowledgeable courteous and extremely professional, he was a pleasure to have in our home.","createTime":"2022-08-15T23:00:00.000Z","locationID":"ALM"}},{"id":"6325aac4-f33e-5cac-ae95-962ff0cbd986","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Akeem Ffrench was very helpful with my request and looked into the issue I had straight away. Very friendly and lovely to speak to","createTime":"2022-08-15T23:00:00.000Z","locationID":"VGN"}},{"id":"d04996ce-b985-5427-9cbe-58ffbc0b0de1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was very good on our veiwing, very happy and enjoyable to be around, would definatly recommend her.","createTime":"2022-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"526f2df5-fe62-5ec5-ba94-b5fb6f3c22f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewed a property via the Monton branch this afternoon and was greeted by the lovely Kelly. Arranging the appointment was a breeze.","createTime":"2022-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"90eaaa99-3b94-5bd9-a767-30dafe7b5bfb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh Johnson from Thornley Groves (Vimto Gardens), has recently become my new property manager. She got in touch to introduce herself to me, at which point we had a discussion about my property and several matters relating to the property and management. Leigh has been super helpful and very efficient in sorting out all of these matters in a very timely manner. Thank you Leigh, I look forward to continuing to work with you. Tina","createTime":"2022-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0aa15e87-1cb9-5880-99cc-85b1b7a5946b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was very knowledgeable of the property and she was extremely helpful and professional.","createTime":"2022-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b77197b-302e-55b5-af26-77ccf9ef81dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful estate agent, listening and communicating, highly recommend to find nice tenants","createTime":"2022-08-12T23:00:00.000Z","locationID":"TGL"}},{"id":"bf5f185f-858a-50fc-a78f-11e7680a41bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-08-12T23:00:00.000Z","locationID":"TGL"}},{"id":"71bd5c8f-9753-5edb-afe0-fed9bc22679f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service, Clare and Tom are very professional, and keep you well informed, highly recommend. I will be back soon.","createTime":"2022-08-12T23:00:00.000Z","locationID":"SWN"}},{"id":"71dff92d-8688-5533-b21c-5cd4cc5c44fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My recent appointment with Liam Pope from Thornley Grove Estate agents in Prestwich, he was punctual, and nothing was to much trouble, he explained everything I needed to know in a professional manner, he has plenty of local knowledge, and I was more than happy with our meeting, thank you.","createTime":"2022-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"81c13668-1fdf-5b7c-a146-65de8d96a88a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves are polite and professional they re let my flat within 1 week. I would recommend them. Liam Pope liaised with me throughout the process so I was always kept in the loop","createTime":"2022-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"84331edd-5dbe-530f-a6db-a112ee718d70","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big thanks to Liam and Amanda who helped me a lot with letting my property. Very satisfied with their professional work and excellent service. Highly recommended.Thanks again","createTime":"2022-08-11T23:00:00.000Z","locationID":"TGL"}},{"id":"92b51267-e9fe-511b-878e-0a1fa54ce217","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen from the Prestwich office was so helpful and friendly from viewing the property all the way through to getting the keys. Made a stressful process much easier!","createTime":"2022-08-10T23:00:00.000Z","locationID":"TGL"}},{"id":"0510e00f-798a-5f43-9641-3bd6b65b24dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really good Can’t fault the service so pleasant very welcoming five star service","createTime":"2022-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4712f0e3-7863-549c-b9a6-4cb6677d94f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From start to finish everything went smoothly from Altrincham Thornley Groves, thanks to Collette at the branch. Couldn’t have asked for anything else and would certainly recommend anyone to use Thornley Groves. No wasted time as can happen!","createTime":"2022-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f2a22c1-f564-5b79-aea2-43c1807f466d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy has helped me throughout the process and patiently solved all my problems and helped me to get my property.","createTime":"2022-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d375c542-4c1a-59ab-ae5b-b414e28f5d3c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Extremely happy with the service I received! Kevin and Lucy have both helped me in getting a new place to live in such a short space of time and I am beyond grateful for their hard work!","createTime":"2022-08-07T23:00:00.000Z","locationID":"STY"}},{"id":"b367fac0-dd1c-52c8-8a3d-411fbf3df9b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Met Kelly at the property, and she was on time (maybe even early I think). Very pleasant lady and also understanding of the fact it wasn't the property for me. Nice meeting you Kelly, and it's not often I say that about people trying to sell houses or anything else for that matter 😂. Best wishes and Good Luck Steve","createTime":"2022-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9814a594-a506-5d86-a076-afed17546d87","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic customer service and very informative dialogue from the estate agent.","createTime":"2022-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4d756c5-1bef-53dd-a9cf-9f18474c76ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was very open and honest about the property I viewed. It was a very relaxed viewing, not awkward as I’ve experienced with other agents. Thank you!","createTime":"2022-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1cec595d-1131-508c-b0cd-912ee9f6a30b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had karen and kayelin at freshfield today was a pleasure to deal with very polite and profesional","createTime":"2022-08-03T23:00:00.000Z","locationID":"TGL"}},{"id":"09c08b45-3a4c-5c28-9332-6be667d05b7c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was lovely during our viewing. Was really helpful and had every bit of information we asked for. Was friendly and bubbly, thanks Kelly.","createTime":"2022-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"546143c5-cea6-57df-8709-a8f24f986b1d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves dealt with our viewing in a thoroughly professional manner. Kelly McDermott was prompt, very friendly and really helpful.","createTime":"2022-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"db0e9a1f-4dac-5d98-b97c-696efe3269c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They let my flat within 24hrs at the price and lease length I aimed for. Can’t argue with that.","createTime":"2022-08-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a44e168-9c74-5f67-b20a-e7b542787aff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really pleased with the whole process of renting a flat. Staff were friendly and efficient especially Gabrielle who was reassuringly responsive to all my queries as the application process progressed and always found extra time to help me out with documentation. I would highly recommend Thornley Groves to anyone.","createTime":"2022-08-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c3e1d1f1-a53b-5639-ad9c-5e4467f5d904","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adeeb Ahme 👍🏻","createTime":"2022-08-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"810c7c54-988b-5247-b2cf-d7a7e3f0294b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly is cordially and very gentle😀","createTime":"2022-08-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"838c3700-af47-574c-bdde-9226653972f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly shown myself and my partner around a property earlier today and she was so friendly, approachable and knowledgeable about the property and area. Thank you Kelly, if only all Estate Agents were the same!","createTime":"2022-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d45b5922-f921-56f3-a420-480061846971","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great viewing with Kelly McDermott today who was friendly, professional and knowledgeable about the property and area. A refreshing change for an agent to conduct individual viewings and show you around the property rather than block viewings with multiple buyers at the same time.","createTime":"2022-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"55256242-36fd-52f8-83a1-9447cec92458","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was really pleased with the level of service I received at my viewing today. Kelly was especially helpful as my host for the property, staying with me that bit longer to discuss my needs. Thank you!","createTime":"2022-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"67158079-a68a-53e6-900c-cd020cbcdc17","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was friendly and knowledgeable about the house and area. A good and professional experience.","createTime":"2022-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f428560-bcd9-51e8-bdde-75189eb107a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience with our viewing in Swinton over this weekend. Lady who was showing us property: Kelly McDermott was very professional, friendly and most importantly very knowledgeable. She knew how much properties like this rent for, how much they sell for. None of the nonsense of 'Saturday staff' who do not know basic things and refer you to call the office to find information which should fully available on the day of the viewing. thank you Jolanta and Barry","createTime":"2022-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"be0f46d9-b820-52c0-83f5-99410c17e11a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ryan was very informative during couple of viewings we had with him lately in houses at Altrincham. He answered all our questions in detail and even gave us much more information than we asked for.","createTime":"2022-07-29T23:00:00.000Z","locationID":"ALM"}},{"id":"019bd5fb-4f8c-5aff-b378-3973c5f860fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We traveled to Manchester expecting a long stressful flat hunting experience. From the vey first, Eve was so helpful, answering all our questions and making the whole process smooth - keeping us informed at all stages","createTime":"2022-07-29T23:00:00.000Z","locationID":"STY"}},{"id":"cddffd6c-dbc8-556d-b61a-a4e64ba5436e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Massive thanks to Kelly after my viewing today. Kelly had a professional, friendly and positive approach during the viewing. I have been viewing properties through several agents recently and it was refreshing to meet such a friendly and informative agent who was not looking to force a sale, but ensure the client finds the right property. Kelly is a credit to Thornley Grove. Jon","createTime":"2022-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2af21bb6-d6b1-5ba9-9d67-6de9820ad55b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves have been great in helping us find our first home. After looking for over three months Thornley Groves we’re extremely helpful in guiding us through the process. After a number of offers falling through Alana Clark was exceptional in ensuring that we found somewhere that not only met our needs but somewhere that we loved. Gabrielle Roberts was extremely helpful in the process of signing the tenancy agreement and getting us prepared to move in, and helped us deal with a few minor admin and practical issues once we began our tenancy. Overall this has been a very satisfying experience and we are happy in our new home.","createTime":"2022-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a73bdff6-d339-5431-bd9a-a3d4fd180b54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience today with Kelly was positive. Kelly answered all my questions and provided information in respect to the property and its history.","createTime":"2022-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e02f1a36-92ad-51f5-92f2-89d94d0dc865","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Although our selling of a flat took a while, Clare, the manager in the Monton office was very helpful throughout the process and always kept us updated. Thank you! I’d use Thornley Groves again, but I sure I couldn’t say the same about my solicitors!!","createTime":"2022-07-28T23:00:00.000Z","locationID":"SWN"}},{"id":"5046d4e6-ec96-5c9d-ac11-2bf3fe51b1d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom was superb from start to finish. His solicitor suggestion was great too as the whole process was done very quickly. He is very personable and puts you at ease. I would recommend him 100%","createTime":"2022-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"25a2e6be-1100-517e-94f9-84d3a31f3435","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Could not get anyone over the phone, so I ended up going to the branch in person. They explained in person that they were very understaffed. I spoke to Eve Kelly who was super helpful and walked me through the entire process. I would highly recommend her service if you are struggling to look for a place. She even gave me her personal contact details and responds very quickly.","createTime":"2022-07-28T23:00:00.000Z","locationID":"STY"}},{"id":"e6a4d57d-c518-5691-a636-d3ee1eb54e51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"When Homes4U announced that they had been bought by Thornley Grove we were not surprised. However the handover has been really neat and the team that looks after us has done a great job of filling in any gaps. Great job by Conor and Georgia!","createTime":"2022-07-28T23:00:00.000Z","locationID":"STY"}},{"id":"03eb622d-12bd-57ad-a18c-45a6616d378b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-07-28T23:00:00.000Z","locationID":"TGL"}},{"id":"6f8b0a64-7208-5d2f-b607-854d657c9d10","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"In this property market the ‘Eskimos’ are queuing up to buy ice, but even so, everything has gone very smoothly since Thornley Grove purchased Homes4U. More importantly the responses to any queries have been rapid and any wrinkles have been ironed out very quickly.","createTime":"2022-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4e36f1ec-077f-5eb6-af10-e647fd78d90e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We was shown round a property yesterday in Swinton by Kelly Mcdermott. Kelly was really friendly and very helpful throughout my viewing and answered all my questions I had with ease.. Great customer service, Thankyou Kelly 🙂","createTime":"2022-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ef97310-9a9e-5b89-b66d-7face9575f78","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Last an year, I was in house search in Timperley as my autistic son got school in Pictor. I met with many agents but I am very much impressed and professionalism by Colett from Thornley Groves. She helped me understand primary locations and suggested right offer to get the property as it was nightmare to get property in Timperley. Finally with help of Colett, I put right offer and completed property purchase. I don’t think would have managed the property without Colett am being non local to Timperley. Thank you very much.","createTime":"2022-07-27T23:00:00.000Z","locationID":"ALM"}},{"id":"e07b7b24-db8c-548d-abdd-3a7d45d21ada","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service 👍 specially Collette and Ryan Timperley.","createTime":"2022-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"595fe1b2-a2d5-5f64-ad62-fade2329ec54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to appreciate the whole team in thornley groves estate agent, who supported me , Since I got a rent flat from them till today . Without calling them I got all me queries and needs through emails only Million thanks to Adeep Ahmed, Hannah fone,and Kristy who guided me to solve my issue within this 2 days. You are the best team I will recommend others to join you.👍👍👍","createTime":"2022-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cba0561f-c0da-5329-aadd-cab46f6d7f4b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing service! Ellie was so helpful and could not have done more to help us find the perfect home.","createTime":"2022-07-26T23:00:00.000Z","locationID":"TGD"}},{"id":"f2525e26-9706-5db8-b39c-668df5863744","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was shown around a property this morning by Kelly Mc Dermot. Kelly was excellent. I was greeted with a smile, she was warm and friendly but remained professional throughout the viewing. She gave good advice, was perceptive to my requirements, without being presumptuous. I have been looking for a suitable property for a long time and she offered empathy and understanding. 5 stars for Kelly.","createTime":"2022-07-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1bde4c7c-3dd1-557f-9900-5687302e217f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent customer service provided by Tanya Weilding & Hannah Brown of Thornley Groves in Sale. They are very professional, friendly, helpful and responded well in time to all communications which helped me to rent a property in Sale. Excellent Communication, the best in Manchester...Thanks again Tanya & Hannah.","createTime":"2022-07-25T23:00:00.000Z","locationID":"SAL"}},{"id":"33e7eda6-92cf-5c86-9aee-af0ae674ebcf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A great letting team doing a great job. Thanks Louise and Sarah.","createTime":"2022-07-25T23:00:00.000Z","locationID":"ALM"}},{"id":"705f3711-fe93-58c6-99b4-442922e457a3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finish the process of finding a new home has been great thanks to Liam, fast respons and always being professional and helpful.","createTime":"2022-07-25T23:00:00.000Z","locationID":"TGL"}},{"id":"e92b433b-214d-5a2f-9139-2db2bcd7b1a4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really great service Liam and Amanda managed to get all our referencing done in a matter of days Verry happy with there service","createTime":"2022-07-25T23:00:00.000Z","locationID":"TGL"}},{"id":"ba76f8bf-0b8f-5856-9e4d-5cda8decfc64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was really helpful with our viewing of the property on Roosevelt road in kearsley today 26/07 answered all questions I had for the property and for getting my self on the property ladder. A great asset to the team at thornley groves a great help","createTime":"2022-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f3c7e605-937a-578f-a3d2-fac0394abf0a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer service provided by Tanya Weilding & Hannah Brown of Thornley Groves in Sale. They are very professional, friendly, helpful and responded well in time to all communications which helped me to rent a property in Sale. Excellent Communication, the best in Manchester...Thanks again Tanya & Hannah.","createTime":"2022-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"44cef16f-b8e3-5f22-aa50-41df6f651bf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent communication from Chris and his colleagues throughout what was quite a complicated sales process for selling our apartment. Would certainly recommend to anyone in the Manchester area who is thinking of selling. The photographs on our sales particulars really showed our property in the best. possible light. Overall, we are very happy with our choice of agent.","createTime":"2022-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b6b81aa-56c2-5527-ad86-bf152c324499","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Claire is fabulous, incredibly helpful throughout the process of purchasing my property. Thank you too all the team at Thornley Groves Monton!","createTime":"2022-07-21T23:00:00.000Z","locationID":"SWN"}},{"id":"6172981e-de30-524f-8fe2-e45d80f9fcbf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Best estate agent ever only for Clare this purchase would have gone on and on. I wouldn't use anymore else 5 star thank you.","createTime":"2022-07-21T23:00:00.000Z","locationID":"SWN"}},{"id":"6503f72b-6c37-5111-acad-5be359cf5e99","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big thank you to Ellie, Kirsty and Annette for helping us find an amazing apartment and making the move so smooth. Very quick to respond and very reassuring with any worries you may have or any questions. Would definitely recommend the Didsbury office, a lovely and friendly service.","createTime":"2022-07-20T23:00:00.000Z","locationID":"TGD"}},{"id":"53a6cd5a-d9ee-5dd0-9eda-7d94e6722ec6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves in Prestwich were so helpful in assisting me to find a property to rent - Liam especially, can't say thank you enough!","createTime":"2022-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"453187de-f4b3-585f-b3ee-4d0a174d318d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service 5*","createTime":"2022-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"97e68196-2e35-5293-a67b-544a4bd1ef60","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly very friendly staff and very helpful. Excellent customers service. 😊","createTime":"2022-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e7e76c0-f87d-5d80-890e-75f98b9e025a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2022-07-17T23:00:00.000Z","locationID":"ALM"}},{"id":"2670c932-e056-51a8-ae27-ae07eb2341f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon Upton helped resolve my matters, quickly, efficiently and easily - highly recommend","createTime":"2022-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5adaac37-8d34-5534-bb80-819500d9ff37","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Ryan at the branch was always available, enthusiastic and helpful on the end of the phone or by e-mail. He was polite at all times, communicated well and had good knowledge of the local property market.","createTime":"2022-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"86cf833b-d113-57ca-b633-5e66b48921ce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was really professional and friendly throughout the viewing. Highly recommend the service.","createTime":"2022-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"630811a4-c09b-5b34-a7c8-2b676806560e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was amazing. Informative, friendly and answered every question we had with ease..such a delight. Gave some great ideas what could be done with the property we viewed and took interest in getting to know us as a family. Great asset and thanks for the viewing.","createTime":"2022-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"62e442e9-1081-5d6a-81d9-d74eef920435","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had house viewing with Kelly, and I have to say that it was much better experience than in other agencies. Not only we could do it on Saturday that is very rare, but also she actually present the house for us in excellent manner.","createTime":"2022-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e4f34f1-a130-5163-aba7-2f8a29768d20","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam provided a perfect service from start to end","createTime":"2022-07-14T23:00:00.000Z","locationID":"TGL"}},{"id":"fb8cd385-cb73-5b4c-bf39-9b0a269d3657","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adeeb Ahmed in the debt recovery department did a great job with a difficult tenant who was 2 months in arrears. He persisted in emailing and speaking to them, and they have now paid their arrears.","createTime":"2022-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c627cd9a-7e28-5236-924f-7cc1d9d50f2f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Myself and my friend was showed round a property yesterday by Kelly McDermott. Were both quite new to this as first time buyers and felt a little bit nervous. We are so glad we got her as she made us feel so comfortable and was really informative! Such a lovely, warm, welcoming person and fantastic at her job! Let us know your tipple and when we get round to that night out in Monton there will be a bevvy waiting with your name on it!","createTime":"2022-07-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ddf4f4a-382c-5ee6-97e7-2d1cfb13b9cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having now viewed multiple properties I can recommend Kelly and Clare highly. Kelly’s knowledge at viewing, her great personality and eagerness to help is 5*. Clare is a great communicator and understands exactly how to manage your purchase. Looking forward to working with both of you more in the future.","createTime":"2022-07-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"952df687-ce67-5407-a499-48e8bb1fdb04","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A well organised and professional tour by Kelly who showed me the key features of the property and answered all my questions.","createTime":"2022-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f8dc7ded-e97a-51e9-9f9c-fec659011963","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great team, great people and really helpful. I would 100% recommend. Liam was really nice, easy to talk to and answered all and any questions.","createTime":"2022-07-12T23:00:00.000Z","locationID":"TGL"}},{"id":"dfd00adf-731e-5172-9199-164df6f55a55","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good customer service. Prompt to take action when required.","createTime":"2022-07-12T23:00:00.000Z","locationID":"TGL"}},{"id":"511a4361-ef5f-59b1-9e3c-2ca3a613578b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was very happy with the customer service. They are also quick to take action when required.","createTime":"2022-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c5fc6d0a-9afd-5bd8-b189-d8c40ff1ed7a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great friendly service provided no rushing and was already at property before i arrived would definitely use again what a lovely person this lady was Kelly McDermott Thanks again","createTime":"2022-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e58564b-63d1-5997-a8fa-dae03067aea4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has provided a great service when viewing a property. The guy on the phone booked me in for a convenient time and day and I received a call to check whether I was still attending. We arrived at the property a little early but Kelly Mcdermott was already there and let us on. She was very friendly day and knowledgeable about the property and allowed us sufficient time to look about. We were very pleased with the experience.","createTime":"2022-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"158d8bbd-6c36-5a30-b124-04f9d828d55f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adeeb provided my referencing immediately when I requested it - really appreciate how efficient he was!","createTime":"2022-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c6ed7f20-8f9d-5725-92d4-65cd9d5a833c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Monton - very responsive & professional - Tom & Kelly, both provided assistance & any requested information in a timely manner, good communications, updates etc re all properties of interest","createTime":"2022-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"856a3b70-af71-52a7-b96c-ec035e3d7950","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My husband and I were extremely pleased with the service we received from Thornley Groves who have been managing our properties for a number of years. When we needed to find a new tenant Liam Pope had viewings lined up very quickly and a tenant was found straightaway . Liam kept in regular contact by e mail and phone. Highly recommended.","createTime":"2022-07-10T23:00:00.000Z","locationID":"TGL"}},{"id":"fd6a47d7-153e-5beb-b14b-724d61b9e90d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam was absolutely amazing in finding me the right apartment. The viewing was arranged within a day. The entire process of moving in was adequately explained by Liam. The paperwork, assistance with moving in, everything was sorted out by Liam (all of this within a week). Hats off to Liam and Thornley Groves!!","createTime":"2022-07-10T23:00:00.000Z","locationID":"TGL"}},{"id":"89776d78-30e2-5ba1-82b5-a85431b486dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very impressed at how quickly the agent found a new tenant. Would definitely recommend.","createTime":"2022-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d78c12ba-b84b-550c-93ba-2d4360a8f3ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was a very pleasant experience moving into my first apartment. Liam was such a great help in explaining everything. I would definitely recommend Liam and Thornley Groves (Prestwich) to all my friends/family.","createTime":"2022-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf0640f9-4771-5d99-a353-c59965d4a760","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A really accommodating company. A friendly team when dealing with rentals, couldn’t recommend more.","createTime":"2022-07-07T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"420978b8-a449-57c9-b2f0-d83d79201cdd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Natasha Conway kept me informed througthout the process and acted proffessional with excellent customer service... would recommend","createTime":"2022-07-07T23:00:00.000Z","locationID":"STY"}},{"id":"02295ce6-3c2c-58a4-9221-6cc494b83db6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently completed the process of letting a property with Thornley Groves and they have been great since the first interaction. Hannah Brown especially has been proactive, transparent and friendly throughout the whole process, making us feel at ease for what can be a daunting experience with this being our first time renting. Would highly recommend!","createTime":"2022-07-06T23:00:00.000Z","locationID":"SAL"}},{"id":"ecb82e97-1e34-5184-8e2c-b7451cf2bb0d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Currently just completed the rent of a flat with Thornley Groves. This is my first time renting but Hannah made the process very easy. She sent clear guides of each step and answered any questions we had, making the process very easy.","createTime":"2022-07-06T23:00:00.000Z","locationID":"SAL"}},{"id":"3af22d35-eb11-5061-b343-fdd23b646ec3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big thank you to Hannah Brown who helped make the process of moving into our new apartment seamless and was very eager to help with any queries making the process fast and easy, would recommend!","createTime":"2022-07-06T23:00:00.000Z","locationID":"SAL"}},{"id":"d8e792fe-395d-5a21-a718-583570d9c93e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are very satisfied with the sale of our property through Thornley Groves.Clare Carpenter is very professional and we were kept informed at each stage of the process.The regular email updates on visits was very much appreciated as well as the feedback received from each potential buyer. The management of communication by Clare between us and the buyer was dealt with promptly in order to avoid unnecessary delays in the sale process. Managing the sale of a property in the UK from another country can be a worrying process but the team at Thornley Groves ensured that everything went smoothly including the recommendation of a good solicitor for the conveyancing.We wouldn't hesitate to recommend Thornley Groves for the sale of a property in the Monton area.","createTime":"2022-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d70b5800-df6c-5464-adc6-66012b31bb55","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"One of the best agencies I've rented a property through. There's never been any issues, no attempts to add extra charges or any problems when moving out. Always got a quick response, was given all the right documentation, and all the right keys (I thought that was a norm, but 2 agencies now have given the wrong keys to us, so guess its something to mention!) Also thank you specifically to Hannah and Emily who helped us out so much when our house purchase was delayed which could have been a disaster.","createTime":"2022-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"04819131-5a35-5cc3-b09f-4d3416e33685","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I went to Bridge st branch on Saturday, the customer service was absolutely excellent, friendly, knowledgeable and welcoming","createTime":"2022-07-03T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"bc65e54d-33c0-5258-b8c4-dd015c0ef23d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are very satisfied with the sale of our property through Thornley Groves.Clare Carpenter is very professional and we were kept informed at each stage of the process.The regular email updates on visits was very much appreciated as well as the feedback received from each potential buyer. The management of communication by Clare between us and the buyer was dealt with promptly in order to avoid unnecessary delays in the sale process. Managing the sale of a property in the UK from another country can be a worrying process but the team at Thornley Groves ensured that everything went smoothly including the recommendation of a good solicitor for the conveyancing.We wouldn't hesitate to recommend Thornley Groves for the sale of a property in the Monton area.","createTime":"2022-07-03T23:00:00.000Z","locationID":"SWN"}},{"id":"930c6f98-40df-5128-bc37-f5684dbe3cd9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Grove Estate Agents to sell my property , The agents were professional and helped to sell the property at right price . I will highly recommend them to anyone.Special thanks to Thomas Barlow.","createTime":"2022-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f466231-1ef2-5610-bef7-16d2337ef87c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have used Thornley Grove Estate Agents to sell my property , The agents were professional and helped to sell the property at right price . I will highly recommend them to anyone.Special thanks to Thomas Barlow.","createTime":"2022-07-01T23:00:00.000Z","locationID":"ALM"}},{"id":"a2ca19cd-5ec8-5791-bf78-be6cca6a0b3c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare and Kelly at Thornley Groves, Monton were brilliant. They sold our property quickly and were always available to help with any queries. Friendly, efficient and professional, we would definitely recommend them.","createTime":"2022-06-30T23:00:00.000Z","locationID":"SWN"}},{"id":"4ac233cc-afa9-5fe7-a9bc-30fdc395bdf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very impressed with advice and guidance given by Alice and Lucy. Most importantly their communication was superb. Would highly recommend.","createTime":"2022-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6dcad354-2590-56c0-99fb-e896e1062211","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Regarding the sale of a retirement property in Altrincham, a commendable, excellent service provided by Sales Consultant Ryan Openshaw and Manager Doug Plant. Both were pleasant, attentive, interested and thorough in every aspect of their work.","createTime":"2022-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4bfb9f8e-68d9-5f82-8f8c-b4a1686eb71d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been renting with Thornley Groves for over a year - nothing is ever too much trouble. Akeem Ffrench in particular is a diamond - he always responds to emails or answers the phone immediately and is an asset to the company. 6 stars!","createTime":"2022-06-28T23:00:00.000Z","locationID":"VGN"}},{"id":"d2208f40-32d3-5113-b3b1-72194e1d8d32","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My partner and I used Thornley Groves to find a tenant we were so impressed with Samantha Williams​ and her team.They have been professional, efficient and knowledgeable. This has enabled us to find a tenant and have them moved in with a couple of weeks of it going on the market. If you need a new tenant look no further than Thornley Groves.","createTime":"2022-06-27T23:00:00.000Z","locationID":"STY"}},{"id":"7eab6555-07ae-58b7-ae70-6caac3533cc6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My partner and I used Thornley Groves to find a tenant we were so impressed with Samantha Williams​ and her team.They have been professional, efficient and knowledgeable. This has enabled us to find a tenant and have them moved in with a couple of weeks of it going on the market. If you need a new tenant look no further than Thornley Groves.","createTime":"2022-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a5b6448e-0602-56f5-99f8-88ed5791c9bb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-06-23T23:00:00.000Z","locationID":"VGN"}},{"id":"89790981-cdf5-56ea-be1c-20b420643609","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-06-22T23:00:00.000Z","locationID":"STY"}},{"id":"6efc0d36-d10d-54c2-b109-3387513e2dac","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Thornley Groves have been a lovely company to work with on the sale of our property. Things were taking longer than planned but they helped get things back on track. Thank you to all the team.","createTime":"2022-06-22T23:00:00.000Z","locationID":"SWN"}},{"id":"cc62f363-0ea6-59af-8df6-d04baa8bd45c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Special thanks to Gemma and Carolyne for all the help and advice to buy property in one of the most demanding area in Manchester. I am getting excellent service from them during the process, and which reduce a lot of stress for my search and purchase. Friendly and professional service of Thornley Grove are much appreciated.","createTime":"2022-06-20T23:00:00.000Z","locationID":"SAL"}},{"id":"348f9701-1cb7-5015-8a80-98515bdc49c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nice service","createTime":"2022-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0bcc6073-71e8-51bd-9196-c8286407b405","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Smooth experience, thanks Kristy, Ellie and Annette. Best wishes","createTime":"2022-06-19T23:00:00.000Z","locationID":"TGD"}},{"id":"d5fe851d-54a1-5b86-9cac-7acf041e3e93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"very professional and friendly","createTime":"2022-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2098dcfd-239c-5254-82a0-d5985df2e35c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My partner and I were struggling to find somewhere to rent and only had a short amount of time to find somewhere. Lucy was so helpful when finding our new home and we are so thankful for all her help!!!","createTime":"2022-06-15T23:00:00.000Z","locationID":"ALM"}},{"id":"0ee0cc5a-4253-5e3d-b087-24638532adef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was viewing with Kelly McDermott yesterday and she was nice. Kelly greeted me very kindly with a great smile on her face, it was very polite as we walked around the house. We didn't feel rushed or pressured. Kelly was a good competitor and gave me a lot of information about the property we watched.","createTime":"2022-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"63c361cb-7e92-5eea-ba0f-768a4ec95c15","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-06-13T23:00:00.000Z","locationID":"SWN"}},{"id":"28410e27-1c40-5775-b277-7b749855faef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-06-09T23:00:00.000Z","locationID":"SWN"}},{"id":"3d818df1-1817-5839-85f9-4b2e1cbf6e70","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having previously used Thornley Groves to sell a property , we had no problem selecting them when selling my Mums property in Monton. Once again Clare Carpenter and her team were more than helpful and professional . We were thrilled when Kelly Mc Dermott arrived to do our valuation . Kelly has an amazing gift for selling property .And once again she didn't let us down . Flat sold on second viewing . Many thanks to a pain free sale .Maria & Phil Travis","createTime":"2022-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ce5ab6c-e6ef-5e41-a7d1-1acf85ed5b3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just leaving my property and the handover has been superb Gabriel has been quick and efficient and made everything super easy!","createTime":"2022-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"235956db-92f5-55c6-9cc5-fbdc83f99529","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare Carpenter was extremely professional and efficient during the purchase of my house! She went above and beyond to make sure that the sellers their solicitors were chased as there was a lot of delay during the whole process but she guided me through each step and i could always call on her for any questions I had. Thank you again Clare!","createTime":"2022-06-08T23:00:00.000Z","locationID":"SWN"}},{"id":"bf2016b8-5309-5914-9f72-c7d2f8f52991","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was professional and very helpful. Very knowledgeable about property and area. Would recommend!","createTime":"2022-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2704765-0743-5fc9-92cb-e04d646e647f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was fantastic today… she had loads of information about the local area and good knowledge of the property Thanks","createTime":"2022-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"262c0197-875e-52ac-9c7f-b18da1208d89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was very helpful, had good knowledge of the property and an excellent manner.","createTime":"2022-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"555e9b79-8542-5917-a33d-6b73b684f7c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a pleasure to met Kelly McDermott on one of the properties I viewed. She was professional and helpful. Answered every question I had and also she is very property oriented. Thanks Kelly David S.","createTime":"2022-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4c9b7f5-8209-5c9c-887a-89ee87b8028a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The service delivered by Matthews of Chester was outstanding. Before marketing our property we obtained valuations from three agents, the passion for grade 2 listed buildings and knowledge shared by Alex Horne secured our business - with other competitors not doing the basic homework on recent sales within the area etc. Julie and her team were there to answer questions and provide support throughout the sales process. Matthews were able to get us quick to market, with offers in on the first day of viewings securing a sale. We wouldn’t hesitate to use Matthews again.","createTime":"2022-06-06T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"6582fb10-21c4-50a4-b976-cc586e7bea3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is the third property I've sold through Thornley Groves. Natasha was excellent throughout the whole process, always responsive, assisted when needed and willing to chase the relevant parties as needed. This is consistent with my previous experience and a hallmark of the staff at this location. I can't recommend Thornley Groves - Southern Gateway highly enough if you're in the market.","createTime":"2022-06-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb265393-314f-5f7d-bc5a-32cfc8922235","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had such a great experience and working relation with this agency for nearly 10 years with both letting properties (landlady) and a house sale. The agency is efficient, honest and a pleasure to deal with. Clare Carpenter and all her team are superb. They go above and beyond and nothing is a problem for them. I cannot recommend them highly enough.","createTime":"2022-06-05T23:00:00.000Z","locationID":"SWN"}},{"id":"59db3fbe-7d57-5de4-9739-5b32ba88b1cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were recently supported by Kelly Mc Dermott when viewing our hoped for new home. Despite arriving late due to heavy traffic we were warmly greeted by Kelly who was courteous and professional, even extending our viewing time to enable us to complete all that we hoped to achieve during our visit. Kelly was knowledgeable about the property and able to answer all our queries ensuring that we had a very satisfactory viewing experience.","createTime":"2022-06-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a71ecaf-fd48-56b9-9eaf-a7f02b825f7b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott always good to see you for veiwing the property.","createTime":"2022-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b836728-105c-5052-b1c3-99797e76be1a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I attended a viewing today with Kelly McDermott and she was wonderful. Kelly greeted us with a warm hearted welcome and was very courteous as we walked around the house. We did not feel rushed or under pressure. Kelly was knowledgable regarding the house we were viewing yet remained impartial with her viewpoint throughout.","createTime":"2022-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2121e1e7-9a8b-593e-a5ab-f770f8128922","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been shown around a couple of properties by Kelly McDermott at Thornley Groves and have always found her to be really pleasant, and she is willing to go the extra mile to help with any queries I have. Thornley Groves in general are really helpful, and always respond very quickly.","createTime":"2022-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ea4aa239-a17e-5c5c-9da4-bce50b154bc2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent customer service from Ainsley at Vimto Gardens, went the extra mile to help sort out with my questions hence the 5 * review. Thanks again Ainsley very much appreciated.","createTime":"2022-05-30T23:00:00.000Z","locationID":"VGN"}},{"id":"a11f11d2-2024-51f3-b7a3-5daeaebe822c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend Thornley Groves Estate Agency whether looking to sell or rent a property. This company have managed my previous tenancies and the staff are always very cooperative, friendly and extremely professional. A special thank you to Kevin and Adeeb from the Monton branch for your incredible speedy responses and assistance with my most recent enquiries. The collaboration with Barlow White has only seemed to strengthen the business as a whole. Thanks again for all your help over the years.","createTime":"2022-05-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6fca86b0-48df-5035-93e7-1269ce36d9a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience at Thornley Groves! I have just bought a flat and Kelly McDermott has been very helpful letting me come and see it so I can get things ready for when I move in! Thanks again!","createTime":"2022-05-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d7afb56-fe58-50ba-9a80-6fede2694a7c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Veau Nice and on time","createTime":"2022-05-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c146e1d3-7b97-5997-af32-bf4db2fb51e3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Me and my partner bought a first home from Thornley Groves. From the start they’ve been extremely helpful, particularly Kelly, she was so lovely and down to earth and kept me updated the whole way through, she was genuinely excited for us and was nice knowing that such a big move was being dealt with by somebody like her. Would also like to mention Clare who dealt with our move and Tom who answered our queries and arranged extra viewings for us. Would not hesitate to use Thronley Groves in the future for both buying and selling!","createTime":"2022-05-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3eda7d8-d3cb-59c6-9d7f-aa9f5ed2cfc1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot praise the sales team at Monton branch enough. They have dealt with the sale of my parents property excellently. Claire the manager responded to emails and queries quickly and got back to me within the hour. Kelly has been enthusiastic taking prospective clients on viewings and Tom backed this all up when Claire was on annual leave. I have dealt with several estate agents in the past and can say that I have never experience such good service. Thank you Gina Mannix","createTime":"2022-05-28T23:00:00.000Z","locationID":"SWN"}},{"id":"d8db8e37-eecb-5611-a3f2-808632ea9de8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was shown around a property by Kelly. She was friendly and welcoming from the get go. She was really helpful, talkative and allowed me time to look around the property and consider my options. I’d recommend having a viewing with her. Thank you Kelly.","createTime":"2022-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d4a7e02-f65a-519a-84cd-aa2cf36d028e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam was great - very informative and helpful at every turn!","createTime":"2022-05-23T23:00:00.000Z","locationID":"TGL"}},{"id":"8d358e56-61c4-58c4-bf95-888a3b673ac3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"*Reposting as customer service reply included my email address in the reply so had to be deleted* We recently purchased a property through Thornley Groves in Sale. The service was excellent and a huge thanks to Gemma Garner who helped us find a property and Carolyne Brindle who managed the sale - The team are very professional, friendly and responsive.","createTime":"2022-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"50073786-80ff-5056-8c17-702501d06ae9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very pleased with the way the tenancy renewal has been handled by the property manager (Katie Garner). The upcoming renewal was highlighted proactively with a suggestion on potential rates. She then dealt with with the tenants keeping me informed of the progress until the final rate was agreed. I am now waiting for the tenancy documents which I hope are in progress.","createTime":"2022-05-22T23:00:00.000Z","locationID":"VGN"}},{"id":"f06bb010-91dc-5d4b-959a-55f9d530f24a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly gave us a smooth and professional process during viewing. We had good understanding on the property. Thank you for her supporting.","createTime":"2022-05-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0fa8e320-0c5c-5f99-a39b-6374acd595d1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very pleased with the way the tenancy renewal has been handled by the property manager (Katie Garner). The upcoming renewal was highlighted proactively with a suggestion on potential rates. She then dealt with with the tenants keeping me informed of the progress until the final rate was agreed. I am now waiting for the tenancy documents which I hope are in progress.","createTime":"2022-05-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d0f9defb-6d43-5af0-b6d7-64ab47731108","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just used the Hale branch of Thornley Groves to manage the sale of my house. From the start of the process when Stuart valued my property, he was very professional and knowledgeable regarding the market and instilled confidence that he would endeavour to achieve the best possible sale price. Kate Sanders provided an exceptional service during the sales process, always being available to help and advise. She was very reassuring, understanding and helpful, especially near the end of the process with issues with the chain to try to make the process less stressful for me. She deserves a medal. I would highly recommend them to any future sellers.","createTime":"2022-05-21T23:00:00.000Z","locationID":"HAL"}},{"id":"3dade93a-23c4-5c86-a547-f62096ea6856","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a very positive experience renting a property through Thornley Groves. They regularly sent us emails containing details of properties of potential interest, based on our preferences. The estate agent (Lucy Johnson) was very helpful/professional. She processed our application efficiently and guided us through the whole process from property viewing through to key collection. She was readily available and was quick to address any questions/concerns that we had.","createTime":"2022-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e22ee7bb-c9d6-5bbe-8506-62ac7697a6db","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a very positive experience renting a property through Thornley Groves. They regularly sent us emails containing details of properties of potential interest, based on our preferences. The estate agent (Lucy Johnson) was very helpful/professional. She processed our application efficiently and guided us through the whole process from property viewing through to key collection. She was readily available and was quick to address any questions/concerns that we had.","createTime":"2022-05-20T23:00:00.000Z","locationID":"SWN"}},{"id":"d8dc4924-21af-52f8-98ed-81f7f472a4b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been using Thornely Groves as my agents for a number of years and have never been let down by them. They always get viewings booked in promptly and once a new tenant is found, take control of the whole process to completion dealing with any issues that may pop up along the way and always keeping me in the loop. For my most recent let, a big shout out to Conor Moore, Zeenath Dean and Gabrielle Roberts. An amazing team.","createTime":"2022-05-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c187588e-ece5-5330-b69f-14f2ec30b87d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Put my property up for sale with Thornley Groves excellent pre sales service, viewings conducted by Kelly McDermott, very professional, and curtess, Looking forward to the after sale service.","createTime":"2022-05-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"11eb6e0f-1c4b-5312-8849-30f63055fb2f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just returned from a viewing with the lovely Kelly McDermott, very informative and pleasant to deal with, see you again soon!","createTime":"2022-05-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d456a050-0369-581d-b3e2-fd55895526a4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-05-14T23:00:00.000Z","locationID":"TGD"}},{"id":"d2367e25-bee1-50bd-b545-8b1d76b19d45","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Beautiful place in London","createTime":"2022-05-09T23:00:00.000Z","locationID":"STY"}},{"id":"fca3437c-838b-52ef-a72b-f23a481f7595","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing on Friday with Kelly McDermott..Her professionalism and expertise was excellent..If I could award her 6 stars I would.. Thank you so very much","createTime":"2022-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4f0aa97-4e85-55f3-a70b-64ccf927a906","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and friendly staff","createTime":"2022-05-08T23:00:00.000Z","locationID":"SWN"}},{"id":"71aaaa7a-badc-50a4-8eb3-f25ec5043fa8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with Kelly at both viewings! Really accommodating to request for timings, didn’t feel rushed at all.","createTime":"2022-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"498a30c1-dc70-5285-96a8-55ad7f5fcde5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a viewing today with Kelly McDermott..What a lovely professional lady she is..I would award her 6 stars if I could!!","createTime":"2022-05-05T23:00:00.000Z","locationID":"SWN"}},{"id":"ba62145a-19da-5218-9114-eb22110c0e59","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"From a contractor point of view, who is on board with Thornley Groves. Joe was polite and professional and always available to assist us in the setting up of the account. Thank you Joe for all your help","createTime":"2022-05-04T23:00:00.000Z","locationID":"VGN"}},{"id":"d8e04f11-656a-5a65-b7ab-e642ffe6fe0b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fabulous little tour of the property and everyone is so friendly and approachable!","createTime":"2022-05-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"399b8bcb-8c1f-5023-a1e5-c517bd420307","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"We have make a second viewing today as my husband miss the first time. Kelly and Tom that we meet today and first viewing are kind and nice to let us to walk around the house again and explain fully! we are very satisfy!","createTime":"2022-05-03T23:00:00.000Z","locationID":"SWN"}},{"id":"1ae456bc-0502-5872-9719-16ca125d53f2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I rented through Thornley Groves Didsbury for a year and a half. From the day I went to the viewing to the sad day I handed my keys back I was met with kindness, speed, and professionalism. Hannah is absolutely the best property manager I have ever met. During my time in the apartment, a strange fault occurred which a few contractors were stumped by but Hannah undeterred by this was able to track down a specialist and get it resolved within a week! Hannah is an absolute asset to Thornley Groves. I would highly recommend any renter considers going with Thornley Groves. They are the best agents I have found in Manchester so far.","createTime":"2022-05-03T23:00:00.000Z","locationID":"TGD"}},{"id":"ee5b84a4-2cab-5d95-847e-55c47bdee152","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just bought a flat through these. The estate agent Gemma was communicative and really proactive in making sure the vendor did what she needed to. Gemma was responsible for our sale going through and completing without her invaluable input I think we would still be waiting to complete. Highly recommend","createTime":"2022-05-02T23:00:00.000Z","locationID":"SAL"}},{"id":"839c7708-5ab8-5319-aafa-bef1e0280228","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We've had a really great experience of working with Kelly so far, we very much appreciate her enthusiasm and encouragement during the (potentially complex) time of upheaval, continuation, etc., which can often be a bit stressful. The process has been really smooth and we really appreciate the encouragement and support as an ongoing tenant. Kind thanks, D.","createTime":"2022-05-02T23:00:00.000Z","locationID":"SWN"}},{"id":"8a8eb946-be54-5d63-8fff-3c491bb95cd9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful in communicating with the seller and solicitors.","createTime":"2022-05-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8bb9065-5eec-5f29-8957-9e06a6dcf716","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing company to do work for director of rhino roofing","createTime":"2022-05-01T23:00:00.000Z","locationID":"VGN"}},{"id":"7d6e4355-38bb-5c32-aa8e-dc18f11633bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I highly recommend Thornley Groves Estate Agents. I found myself unexpectedly in need of a new rental property and Liam Pope was extremely kind, patient and very efficient. The process of viewing and being accepted was very smooth. I was so nervous and anxious about the whole process but Liam dealt with all my concerns. Finally the help from Amanda Sherman dealing with the tenancy agreement and aftercare has also been amazing.","createTime":"2022-05-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0541ca7-ed72-55dd-8427-9b463909c944","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent manged company","createTime":"2022-05-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0065cd01-9dc8-548f-8c84-575021ed3bec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-04-30T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"9c11306b-7a58-5f3d-ae20-a27cc316a8ea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant, went above and beyond to help out, The whole team were fantastic, especially Sarah and Kevin, Thank you again for all the help!","createTime":"2022-04-28T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"275c7498-0a5f-5305-8bac-8cc278c1d062","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It's difficult to overstate the amount of effort and assistance that Liam provided with regard to the supervision of the renovation of one of my properties. This was an extremely challenging and time-consuming process and he supported me through the entire duration. Dependable, dedicated, thorough and communicative - I cannot thank him enough for what he did for me and have no hesitation in recommending him.","createTime":"2022-04-28T23:00:00.000Z","locationID":"TGL"}},{"id":"ba2b85f8-9b5e-5d18-aa78-b8414c60b066","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It's difficult to overstate the amount of effort and assistance that Liam provided with regard to the supervision of the renovation of one of my properties. This was an extremely challenging and time-consuming process and he supported me through the entire duration. Dependable, dedicated, thorough and communicative - I cannot thank him enough for what he did for me and have no hesitation in recommending him.","createTime":"2022-04-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6afd74fa-53de-5394-b533-04511928fc0e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly met us at a property we were viewing in swinton. She was very helpful, very informative and very approachable. Unlike a few estate agents we have come across who like to rush you through and get you out, Kelly had the time of day for us and answered all of our questions. Great service","createTime":"2022-04-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca0c8fc3-9081-5bff-af2a-0f3f4479bdc5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chris and Natasha managed the sale of my property. Both were fantastic, providing valuable advice and guidance from early stages right through to completion - no request or query was too much for them. They helped achieve a great outcome with my property, and it was a pleasure working with them along the way. Definitely recommended.","createTime":"2022-04-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b59c0254-9427-543a-a47f-326aab24eb4f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently viewed a property and Kelly accompanied as for the viewing.She was , very informative and approachable and took the time to answer all our queries.Impressed with the service.","createTime":"2022-04-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6c4884fe-a400-5b2b-9f98-a108a007b79b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Thornley Groves in Prestwich in the five months since they bought out our local agent. They have been proactive and communicative, offering a caring and professional service. Liam has been fantastic, ensuring that the work required in our most recent buy to let purchase was identified, organised and carried out promptly, with suitable tenants subsequently being found within a day of it being advertised. Liam is assisted by an efficient and dedicated team. We have no hesitation in recommending Liam and all at Thornley Groves in Prestwich.","createTime":"2022-04-27T23:00:00.000Z","locationID":"TGL"}},{"id":"376265d1-7e46-57df-bd2e-c47c476912a1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A Professional company with excellent customer relationship skills Thumbs up to Joseph Worthington for always going the extra mile!","createTime":"2022-04-27T23:00:00.000Z","locationID":"TGL"}},{"id":"adde8cee-c661-5a2b-8c36-c7e24accd18e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Thornley Groves in Prestwich in the five months since they bought out our local agent. They have been proactive and communicative, offering a caring and professional service. Liam has been fantastic, ensuring that the work required in our most recent buy to let purchase was identified, organised and carried out promptly with suitable tenants subsequently being found within a day of it being advertised. Liam is assisted by an efficient and dedicated team. We have no hesitation in recommending Liam and all at Thornley Groves in Prestwich.","createTime":"2022-04-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4dc4e95-78ad-583a-9531-04a16bd19689","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional estate agent staff are great and very helpful.","createTime":"2022-04-27T23:00:00.000Z","locationID":"SWN"}},{"id":"12824ccb-ba4d-5bd9-a476-d551999e70da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Kelly was well briefed, very informative and gave helpful answers to our queries.","createTime":"2022-04-26T23:00:00.000Z","locationID":"SWN"}},{"id":"55fd11c0-28c0-57c9-afe5-f21c414cf9fa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really pleased with the service offered from Liam at Prestwich branch. 2 viewings in the same afternoon were arranged, took time to listen to what we wanted, and offered us 2 appropriate options. We were new to the area and he was also really knowledgeable about the local area. Once we knew we were interested in 1 of the rental options Liam gave us reassurance he would look to arrange this as quickly as possible. When passed over to Amanda to complete applications etc. it continued to be smooth and quick. Thanks again.","createTime":"2022-04-26T23:00:00.000Z","locationID":"TGL"}},{"id":"1214763b-22c2-5562-8c59-f32735f28742","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful agents both in setting up a viewing and support in completing necessary paperwork.","createTime":"2022-04-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"60aa75b6-f641-5beb-9fee-f0eb7dc74fc8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Other estate agents offered very inflexible viewing appointments, and cancelled shortly beforehand in some instances. Liam at Thornley Grove Prestwich took time to show is 2 different properties in the same afternoon, and was really knowledgeable on the local area which was new to us at the time.","createTime":"2022-04-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"77b3abfb-9191-5849-9c7a-89acd2799a71","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful agents both in setting up a viewing and support in completing necessary paperwork.","createTime":"2022-04-25T23:00:00.000Z","locationID":"TGL"}},{"id":"903880bf-cb83-575c-a4c7-feafeb3d2846","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service, very professional. Manager Liam was very helpful. Happy to recommend.","createTime":"2022-04-25T23:00:00.000Z","locationID":"TGL"}},{"id":"1c18e483-c30e-5e08-9c23-0f648ebc4089","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank Ellie, Kirsty & Annette for their excellent service and support during my recent move. That was a great experience.","createTime":"2022-04-25T23:00:00.000Z","locationID":"TGD"}},{"id":"48793a05-f9b6-5f03-b5f4-ddc604d0447e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Liam and Amanda both were very helpful and made the process effortless, great guys thank you and most defo will recommend u guys to friends n family. Again thank you","createTime":"2022-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5ec9075-2381-5012-a2f5-b854368df4fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very courteous , polite and helpful staff Especially Clare and kelly","createTime":"2022-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2cae955f-9043-5e95-bd6e-fd7cba8e9fb5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service and I would definitely recommend to anyone looking to rent. Liam was extremely helpful and made the entire process of renting a property so easy and stress free. The entire team made sure to provide support throughout the and were quick to get everything going. Liam and his team really are a great example of what estate agents should be. Thank you.","createTime":"2022-04-24T23:00:00.000Z","locationID":"TGL"}},{"id":"2563a788-910b-50e2-b8a0-cd16d91bda44","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It is a best estate agents . They deals everything very professionally. I specially thank Ellie, Annette and Kirsty to made the whole process of tenancy agreement very quick and easy. Thanks for all the support.","createTime":"2022-04-24T23:00:00.000Z","locationID":"TGD"}},{"id":"64a12b3f-79f1-51f5-9be8-a39bca7ed53b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would definitely recommend Thornley Groves Prestwich to anyone looking to rent a property. As a tenant I could not have wished for a better service. Professional and friendly, Liam and his team made sure that the process ran as smooth as possible. They really showed how a serious estate agent should be. Thank you!","createTime":"2022-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d24f1b6-5861-5e02-a5fa-cfdc6d8fbba4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves were excellent. We were in a rush to get our property on the market and they got it listed same day. The team were extremely helpful and friendly throughout; they engaged with me regularly and were proactive in liaising with the various parties to keep things moving along. I would definitely recommend!","createTime":"2022-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b4afef51-4c26-57ae-b826-9adc1f05c72f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fabulous company, very knowledgeable, explained everything to me and answered all my questions helped me find my perfect home!! thank you Liam and Amanda","createTime":"2022-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b60d6c56-eb5d-5a73-ac25-458bd11b08cc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves Prestwich are a very professional, knowledgeable company who helped me find my perfect home. Liam the manager is a lovely, friendly, very knowledgeable person who made the whole process from start to finish a very pleasant experience right from the start, from the first viewing right through to picking up the keys and moving in. This is the first time i have rented privately so naturally, i had lots of questions but Liam answered all of them quickly, pointed me in the right direction and put my mind at rest, thank you and well done Liam and Co!!","createTime":"2022-04-21T23:00:00.000Z","locationID":"TGL"}},{"id":"63642613-0ede-50ff-b1df-258e3221eed0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam was instrumental in finding a new tenant for an apartment that we rented out. They also acted as a management agent for the property . This was managed with the highest degree of professionalism. When the tenant moved on after 12 months ,we decided to sel. I spoke with Liam and within 72 hours he came back with two offers .One we accepted . The level of professionalism and care from Liam was excellent. I would highly recommend them for sales ,and rental mangement .","createTime":"2022-04-21T23:00:00.000Z","locationID":"TGL"}},{"id":"5f2a48cf-3239-598c-af13-a3edef37b64b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves, Bury Rd, Prestwich Manchester is arguably one of the best estate agents I have worked with. Remarkable customer service by this lot. Amanda and Liam should get a raise and the branch should get a 5 star! Great Job!","createTime":"2022-04-21T23:00:00.000Z","locationID":"TGL"}},{"id":"0cb74bc2-e6c1-567e-a4c8-c5901ba764be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a valuation on my home today at 1pm by Ian Pope a true professional very nice man and down to earth","createTime":"2022-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1bfd4980-62be-5904-abc4-a27e53b12892","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Such s refreshing change to deal with Liam, manager of the Prestwich office. He is a highly knowledgeable, personable, consummate professional who spent over an hour at our property and talked us through our options during this very busy housing market. Highly recommended whether you are selling or letting!","createTime":"2022-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7139e92d-0a52-5b60-bbcd-97d19cfcce1f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They have rented and managed a property as well as selling a property for us Liam the manger supplies a very high level of sercixe","createTime":"2022-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4e5dab9d-8bc8-53a7-81d6-5f00c9397ff7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I don’t really leave many recommendations but I just had to after my long experience I have had the pleasure of dealing with this company. Highly recommend to anyone!! I have always been dealt with respect, honesty and a genuine interest in your individual needs and problems! They are very professional and it shows which a lot of other businesses are more and more lacking this in this day and age. Responses are quick and problems/issues solved in a timely manner (although there hasn’t been many for me, everything has gone swimmingly).","createTime":"2022-04-20T23:00:00.000Z","locationID":"VGN"}},{"id":"d2eaba7e-09a2-5385-9882-4a49893fbf6e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves have just completed the process of selling our first home. They were fantastic! Carolyne supported us with valuations and understanding the process, whilst Gemma and Vicky worked tirelessly to ensure that the process ran smoothly after we accepted an offer. Their communication is wonderful and nothing is too much trouble for them. What could have been a very stressful process, was so much more straight forward thanks to their hard work. Hannah and Chris","createTime":"2022-04-18T23:00:00.000Z","locationID":"SAL"}},{"id":"0c7b027c-4541-5e1a-998d-a7ccdd47cda2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff are very helpful and excellent.","createTime":"2022-04-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"81d643a6-af2d-5878-9c7d-6e9ddd80d13c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has delivered another excellent result. Your Letting team has managed to find a tenant very quickly and shortened the void period. The whole process has been smooth and well managed. I would like to thank you for your effort, not least to Conor, Jodie, Ciara and Gabriel. Well done.","createTime":"2022-04-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"20790463-7107-5459-8720-c217b4916c07","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Tom Lee during our viewings yesterday. On time and very supportive.","createTime":"2022-04-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a5de57d-27a9-556d-89f7-c1a10462e420","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The service provided by Gabriel Walker was great. He was very responsive both via email and via phone and helped me in solving a few issues with my flat and in negotiating with the landlords.","createTime":"2022-04-11T23:00:00.000Z","locationID":"VGN"}},{"id":"40166064-a889-559b-8780-a792c533aed9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-04-11T23:00:00.000Z","locationID":"VGN"}},{"id":"6e3810b3-d241-5569-9b97-c72b38548053","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service provided by Gabriel Walker was exceptional. The replies via email we’re very quick and he was also responsive on the phone when I wanted to call in and discuss in more detail. He helped me resolve a few issues with the property and later even helped me in negotiating with the landlords.","createTime":"2022-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc1641ce-bdf9-5504-b406-71ab50df771d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha and Liam were both extremely helpful. The property was my late Mum's house and had been empty for a while. They organised essential maintenance and obtained quotes and sorted out the house clearance for me. They were very responsive and pleasant to deal with.","createTime":"2022-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6590764a-d079-5b44-b169-7a8cfc7e7300","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were dealt with by Natasha and we’re very pleased with the service received. She dealt with our queries promptly and was easily contactable when we needed to discuss any matters.","createTime":"2022-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9651847-15a6-5fad-a5ce-0034f5eacf5d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would not hesitate to recommend Thornley Groves in Altrincham, Colette was professional, dedicated and ensured the process went without any problems. Thank you.","createTime":"2022-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"849d7f77-d0ed-53d8-b633-8c87ee494473","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Louise, Emily and Sarah in the lettings team did a fantastic job guiding us through the letting process they were always really helpful and very efficient. I would recommend them.","createTime":"2022-04-07T23:00:00.000Z","locationID":"ALM"}},{"id":"c9435201-2938-59af-87f9-2db5efe76884","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional service! Thanks, Kevin and the team for an exceptional, and amazing service. The team kept me updated all through the process, and made the whole stuff super easy and transparent!","createTime":"2022-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2a898f5-e742-56d0-a0f7-28a20362dc6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly staff. Get immediate response from Mr. Adeed Ahmed, helpful & efficient, appreciate that.","createTime":"2022-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f93b0aa5-571e-5ea8-94d6-f59777d3fa96","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jane Sheils goes out of her way to help. Her attitude is always professional, patient and understanding. Every request is met in an unfailingly, courteous manner. It is a pleasure to deal with her.","createTime":"2022-04-06T23:00:00.000Z","locationID":"VGN"}},{"id":"6c46c0d7-9aae-581a-9b93-e099d854eefb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks Sarah and her letting team at Altrincham. We managed to rent a house with a great landlord.","createTime":"2022-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d1e325c-b608-5814-95d5-0910abc89e36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great, friendly, professional service from start to finish from Natasha, Hannah, Chris and the team. Always replied promptly to any emails. I felt like I was in good hands. They have have a great knowledge of property in Manchester City centre.","createTime":"2022-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"456d20d4-6720-540f-8140-20d0065a760e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Both Claire and Emily were excellent during the entire process. Everything was clear and smooth. Whenever I had asked a question, I received an answer within the say day! This is very helpful, especially during the stressful house hunting times! Best wishes! Ollie","createTime":"2022-04-04T23:00:00.000Z","locationID":"ALM"}},{"id":"7826d141-4aba-53d6-967e-4ca4aac2cdb9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had a very awesome experience as a Landlord-- a tenant leaving, a new tenant identified and settled into the house so seamlessly. Excellent communication all the way through. Genuine interest in getting the right person/people into the house and making sure i was part of that decision Online real time accounting- so kept aware of all transactions Thank you Salford/Prestwich and Manchester Team- Liam, Amanda and Jacob for all the attention to detail. I entrusted my home to them and they delivered. Painless experience which is much appreciated especially when i am so far away from UK.","createTime":"2022-04-04T23:00:00.000Z","locationID":"TGL"}},{"id":"a297157b-7cda-5644-9fac-a45b7d6a3975","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good customer service..All issues sorted out quickly..Akeem French was very helpful and understanding and dealt with issues mentioned as early as he could.","createTime":"2022-04-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4790e7c6-a939-533f-98ed-e962b532fceb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had a very awesome experience as a Landlord- a tenant leaving, a new tenant identified and settled into the house so seamlessly. Excellent communication all the way through. Genuine interest in getting the right person/people into the house and making sure i was part of that decision Online real time accounting- so kept aware of all transactions Thank you Salford/Prestwich and Manchester Team- Liam, Amanda and Jacob for all the attention to detail. I entrusted my home to them and they delivered. Painless experience which is much appreciated especially when i am so far away from UK. Best wishes Bibian","createTime":"2022-04-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2dc9f0c2-ce3b-5770-ba21-9b174573c41c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both Claire and Emily were excellent during the entire process. Everything was clear and smooth. Whenever I had asked a question, I received an answer within the say day! This is very helpful, especially during the stressful house hunting times! Best wishes! Ollie","createTime":"2022-04-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"39632595-3c09-5816-a1b3-a97a026ee830","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a recent tenant checkout that required a fair amount of interior work in order to ensure the property was in good order for a quick letting for the new tenant. Katie Garner was great in getting the work carried out swiftly and to a good standard. She also then followed up to check everything was okay and sent me photos to confirm the work had all been completed. This was excellent service and kept me informed of how this work was progressing and when it was fully finished so thanks again for all of your efforts!","createTime":"2022-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"efda794c-e88d-5c89-a460-1411bd717175","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jodie who I contacted is very kind and fast response. They helped my first move in this country very smoothly.","createTime":"2022-03-30T23:00:00.000Z","locationID":"STY"}},{"id":"afb1933d-00cb-5ac6-b992-c829909db8ce","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ms Kisty Challinor is very helpful. She reacts very fast and provide a very good service to customer. I am highly appreciate for her help.","createTime":"2022-03-30T23:00:00.000Z","locationID":"TGD"}},{"id":"b2df697c-7ad1-5464-802d-5d040bf1071b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service and wonderful people, they really go that extra mile. It's my pleasure to highly recommend Thornely Groves","createTime":"2022-03-30T23:00:00.000Z","locationID":"TGD"}},{"id":"8aed7343-cc22-5d3c-a010-2f83be86443d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jodie who I contacted is very kind and fast response. They helped my first move in this country very smoothly.","createTime":"2022-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"76a62ff2-b1c6-5324-af03-1a2deb9ffe9f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was a pleasure working with this estate agent as Stuart was instrumental in securing the purchase and would respond to messages on the same day. Kate followed through on a few further enquiries and all the staff were pleasant and helpful.","createTime":"2022-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e1b6782-f2a7-57f1-9d58-827fc1ae9ad8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quality properties from a quality company from real quality staff","createTime":"2022-03-29T23:00:00.000Z","locationID":"ALM"}},{"id":"261d77a1-2256-570a-bae8-5d4ae58ddf59","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Vilta at the Monton office was so helpful and patient recently with a particularly complicated query. Superb service above and beyond 10/10.","createTime":"2022-03-28T23:00:00.000Z","locationID":"VGN"}},{"id":"07fd715e-84c8-59c7-a142-6605c863527c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a landlord and had a particularly complicated problem which took much patience and many phone calls to sort. Viltaute was so helpful and patient and spent hours sorting this out for me. She went above and beyond and I can;t thank her enough. Superb service.","createTime":"2022-03-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d7a56d2-d76b-51c2-8355-fa962708e274","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewed a few properties with Kelly mcdermott now, and always had a pleasant experience. Very down to earth and approachable, made viewing houses alone a little less daunting. Came across very genuine and helpful, pleased with my thornley Groves experience so far.","createTime":"2022-03-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a8bdac9-3c40-5950-b7f7-44355c5353dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Went to view a property which unfortunately didn't quite match my requirements. However Kelly McDermott was so friendly, helpful and professional. I also viewed the property with her whilst the current occupier was present, which could have felt awkward but Kelly was so good at making everyone feel so comfortable. Thank you Kelly and TGEA.","createTime":"2022-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f18e1c2-7725-5db5-8d46-02ed3adca13a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My letting experience as a Landlord with Thornley Groves has been excellent, the team at Southern Gateway (Samantha, Jodie, Sophie and Eve) have always been helpful, efficient and friendly. Cannot fault the service they have provided and would recommend to anyone.","createTime":"2022-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a4e253d1-855a-5195-8f41-7d5ef27ea7e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have viewed properties for a few months now and Kelly McDermott is the best agent we have interacted with. She is very professional and knowledgeable. Questions were answered and advice was given. These are not something we have experienced with other agents whom are often unable to tell much about the property or the area etc. Kelly is very easygoing and fun to talk to, my kids love talking to her as well. Her response rate is also impressive, it's useful to get things moving when it comes to a big event like buying a property. We are glad to know someone with such a high standard of service. Highly recommend this company and Kelly McDermott.","createTime":"2022-03-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"01003895-e05d-5c17-9761-c9f67c235661","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m so glad and happy to deal with Gabrielle Roberts​ Assistant Lettings Manager","createTime":"2022-03-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"86186598-c82d-5073-88b3-ae14ecc510f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We are satisfy with the services provided by Thornley Groves, both front and back office. One of our tenant failed to pay the rent on time, skipped calls and emails. TG Debt Recovery Team, Adeeb Ahmed had called in person and tried with all might to get in touch with the tenant and reassured prompt payment. We do appreciate this service and especially the emails are attended to and promptly answered by TG. Thanks, you are all a great team!","createTime":"2022-03-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6984122-9439-570b-85d1-f19d17f274e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2022-03-23T00:00:00.000Z","locationID":"SAL"}},{"id":"72c2a723-b89d-54ee-9155-eff1abe3609e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves manage my home, having taken over from the excellent McDonnell Haydock last year. Pleased to say that service has been at a high level, with prompt attention to communication and any issues, thanks largely to Daniel Garlick, who has been brilliant to deal with, and also his colleague Ilja Bihtemirovs who could not have been more helpful. TG recommended, particularly thanks to these two professional people.","createTime":"2022-03-23T00:00:00.000Z","locationID":"VGN"}},{"id":"0f1633e0-9ffb-50d8-b079-28a4db73a647","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are new landlords and the experience of offering our apartment to Thornley Groves has been very good. All staff we have been in contact with have been unfailingly available and helpful. In particular Gabrielle ROBERTS Has been very efficient and professional with the final details of the tenancy agreement and handover of keys to our new tenant. We are very happy to pass over responsibility to the agents.","createTime":"2022-03-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a01e7426-efc9-5964-b238-cdf010ecd032","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great customer service from the whole team especially Eve and Gabrielle who were both helpful and efficient throughout the process","createTime":"2022-03-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be0e094c-8062-5db1-a3fb-87906f2c8b70","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have recently completed the sale of our property in Sale with the magnificent help from Robert and his team. Selling any property can be a roller coaster of a ride and without excellent communication skills, knowledge and attention to detail of your estate agent it can be a horrendous experience. Our sale was not without its difficulties, none caused by the estate agent, but Robert was with us every step of the way, being the much required bridge between us, an anxious buyer and solicitors who do not always communicate well. We would thoroughly recommend Thornley Groves in Sale unconditionally.","createTime":"2022-03-22T00:00:00.000Z","locationID":"SAL"}},{"id":"c2d4c76f-cc3b-564f-ace5-114f8b115099","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rob has been brilliant and very supportive throughout the whole buying process. I am much pleased with his level of professionalism","createTime":"2022-03-22T00:00:00.000Z","locationID":"SAL"}},{"id":"9f15de56-ded4-56ad-8ecb-b1428eb404f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rob has been brilliant and very supportive throughout the whole buying process. I am much pleased with his level of professionalism","createTime":"2022-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"344eef35-840d-5fc9-af6f-2f72e0f0cc25","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been shown around several properties now by Kelly McDermott and have found her to be helpful, honest and friendly. I have not found all estate agents to be straightforward about properties, however I have found Kelly is and this has really helped in making decisions in our property search. Overall I have found Thornley Groves have been efficient and easy to book viewings with.","createTime":"2022-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf98614a-5de8-5245-88d8-7f7f1e59ef4c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly & knowledgeable. I have found in the past a lot of information has been lacking from other estate agents with me bringing most of it from a bit of research. This time, this was not the case. 10/10 for Thornley Groves professionalism.","createTime":"2022-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2fd2d08-8d54-5d70-aa71-301111624c1c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were shown around the property by Kelly McDermott. She was very helpful, friendly, and efficient. We look forward to further viewings with her in our search for a new home. Thank you, Kelly.","createTime":"2022-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"36370946-8629-5295-b02c-ffa8b82fa463","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am very happy with the customer service team especially Emily and Claire from Altrincham center for the service they have provided right from Viewing to agreement signing, excellent customer support, customer oriented approach, quick response to the emails. I have called many times and they have addressed my questions professionally & politely. Very clearly explained the property details and requirements for letting which helped me a lot","createTime":"2022-03-19T00:00:00.000Z","locationID":"ALM"}},{"id":"e30f3a6c-4f1c-590b-952c-679ffb1e0b54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have always been very helpful and a good Estate agent’s to rent from. Gabriel has always been very helpful.","createTime":"2022-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bbda76e0-1f2b-585e-9672-0cd7ebf4890f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service and support this estate agency (Monton Branch) offered was superb. Clare Carpenter, the Branch Manager is a lovely person and extremely helpful and knowledgable. There one-off straight fee is also very competitive. I highly recommend them.","createTime":"2022-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ddf3cb8e-6dc1-5f74-b333-44622ed6c359","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service and support this estate agency (Monton Branch) offered was superb. Clare Carpenter, the Branch Manager is a lovely person and extremely helpful and knowledgable. There one-off straight fee is also very competitive. I highly recommend them.","createTime":"2022-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"671ef5c0-734f-5e97-b8d0-508ac8a52d60","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was extremely lovely. Very welcoming and knew plenty about the property. Would be happy to have herself conduct more viewings for us.","createTime":"2022-03-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d21ffe25-c89e-5700-845f-931976fe624a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When my tenants moved out recently Jae and the team and Thornley Groves were super helpful and efficient in providing advice and arranging services to ensure the property was re-let at a great rent.","createTime":"2022-03-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f306a31c-85f8-5452-824f-165515db15bd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"TG has recently completed the reletting of a rental property that they manage on my behalf. Jodie Finch did a really professional job in finalising the previous tenant matters, arranging for any maintenance to be carried out and finding a new tenant in next to no time. The reletting was arranged slickly and with minimal input from me as the landlord and it is reassuring to know your property is in safe hands. A great job all round!","createTime":"2022-03-16T00:00:00.000Z","locationID":"STY"}},{"id":"7a2a5c9b-134a-5e7a-8cd7-ccc5afa9f429","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Shannon is without any doubt a very caring property manager. She is responsive, keen on sorting out any problem. She is very professional, approachable and offers great guidance. Having Shannon as a property manager made my life easier and made my tenancy run in such a smooth way, which was such a peace of mind. There are simply not enough stars to rate her. Thank you so much and keep up the great work! Hanane","createTime":"2022-03-16T00:00:00.000Z","locationID":"VGN"}},{"id":"aa2b67f2-ad39-5bea-a5c2-ef3d03824515","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kelly McDermott showed very good customer care and she could answer all my questions. She was very friendly","createTime":"2022-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"762a2873-c41a-53d2-9e4e-5ecdd8c00cfa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have given Thornley Groves a 5* rating as the service I received by both members of staff (Gabrielle Roberts and Eve Kelly) from the Southern Gateway Office was nothing short of excellent throughout the whole process. I was really impressed with the communication and how things were handled from the start of the process to the end. I would urge anyone thinking of renting out their property to consider Thornley Groves as I found them to be honest, reliable and most importantly efficiency","createTime":"2022-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"283e743a-a5d5-5313-ba30-61ce54835dd7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"TG has recently completed the reletting of a rental property that they manage on my behalf. Jodie Finch did a really professional job in finalising the previous tenant matters, arranging for any maintenance to be carried out and finding a new tenant in next to no time. The reletting was arranged slickly and with minimal input from me as the landlord and it is reassuring to know your property is in safe hands. A great job all round!","createTime":"2022-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8dae8a64-4095-5462-a541-074cc8a71fbe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon is without any doubt a very caring property manager. She is responsive, keen on sorting out any problem. She is very professional, approachable and offers great guidance. Having Shannon as a property manager made my life easier and made my tenancy run in a smooth way, which was such a peace of mind. There are simply not enough stars to rate her. Thank you so much and keep up the great work! Hanane","createTime":"2022-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2d543a44-e912-52b5-82bd-6f9677b96772","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My interaction with Thornley Groves has been smooth. Managed to secure a booking for a viewing relatively quickly, despite a challenging market for a buyer. Arrived at the house 10 minutes early and since Kelly was already there in a marked vehicle, she allowed the viewing to start straight away. Kelly was very friendly and personable, would recommend.","createTime":"2022-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f5fed694-474a-5936-a3f4-070b9dc30029","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can’t thank Gabrielle enough for her part in helping me and my partner get the property we fell in love with, very patient and understanding and helped guide us through with all the process. Thank you! K&M","createTime":"2022-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"57a6dfa7-996a-59aa-b045-9fe63437f7e1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A seamless process all round and a particular thanks to Samantha and Gabrielle at Manchester Southern Gateway for making it so. As a landlord this level is support and proactive management is really appreciated. Tony O’Ceallaigh","createTime":"2022-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc7f2402-83b7-53b5-8072-46555db38c45","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have dealt with Louise R from the Altrincham branch twice for two different lettings. She has always given a 10/10 service, prompt responses, and offers genuine advice. She takes the stress out of listing a property, I would recommend her to anyone who is looking to list a property around the Altrincham area. Thanks Louise.","createTime":"2022-03-15T00:00:00.000Z","locationID":"ALM"}},{"id":"28f7775c-2535-57bc-aaa7-1b9448f04d55","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have had exceptionally attentive help from all staff involved in our becoming landlords with you. Samantha Williams, in particular, overall on preparation and advice, is always available, and Sheryl Gregory on maintenance work have been so helpful. We are very impressed thus far.","createTime":"2022-03-15T00:00:00.000Z","locationID":"STY"}},{"id":"c5432427-5464-5ef6-971b-cc7126970cbb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves staff has been very helpful and professional throughout my stay at the property","createTime":"2022-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"59db6fcf-0ae5-5ed6-9158-cf3f6ca5ad8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Attended a recent viewing of a house in Eccles facilitated by Kelly McDermott. Kelly was very pleasant, professional and well prepared about the property details. Booking the appointment was straight forward and we had an email confirmation and reminder call before the visit. Look forward to dealing with Thornely’s in the future.","createTime":"2022-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eb411c75-d2b8-56a4-9a22-6bbb2d838d6e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had viewing with Kelly McDermott. Kelly was friendly and very helpful throughout the process. She answered all our questions as first time buyers. Would highly recommend.","createTime":"2022-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d63952b-9b2b-55c5-9b27-abf863499e0e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was very helpful and friendly when showing us around the property we were veiwing. She was very informative and was able to answer all the questions we had.","createTime":"2022-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"94135d62-9d0c-5e5c-9dc0-732773f40a32","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have bought 2 properties in the last 10 years for which Thornley Groves were acting as agents (the latest one completed last week), and the service I received both times was excellent. I worked with Douglas Plant, who is incredibly professional and patient - a great communicator, so you always know exactly what's going on and you're not having to chase for information. I would definitely sell through Thornley Groves and recommend them highly.","createTime":"2022-03-14T00:00:00.000Z","locationID":"ALM"}},{"id":"84679935-649e-56ae-9e5c-465036055d4a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've used Thornley groves for a year now and I couldn't recommend them enough. After having a terrible experience with letting previously I was thinking of selling up but this company have been a dream to work with. Liam Pope who I delt with made the process seamless, always kept me upto date with everything every step of the way and actually Found me a dream tenant! First class company.","createTime":"2022-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d8450dcd-9cff-588b-bd8e-20069e2a8534","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Tom was very helpful in showing us around the property and answering any questions we had, he was prompt to follow up with further information promised by email and explain next steps","createTime":"2022-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"45191915-ec89-5f19-b721-e60314926253","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dealt with Tom from Altrincham Branch, Very helpful and patient never felt rushed in any of my viewing's I would defiantly recommend Thorley Groves","createTime":"2022-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"771266e6-c054-5163-83cc-ef70ac21de3b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent Service from Tom at Thorley Groves Altrincham Given plenty of time with viewings. Very knowledgeable on property's viewed","createTime":"2022-03-10T00:00:00.000Z","locationID":"ALM"}},{"id":"bf452cf7-9a45-56ca-a744-dbcaaf038489","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've used Thornley Groves to let my properties for many years. They've always done an excellent job, found tenants extremely quickly and manage the entire process very well. Gabrielle Roberts, in particular, is excellent and I can highly recommend her.","createTime":"2022-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"743d21e3-1ec5-5b5d-b50c-a8a2e69c19ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent viewing with Kelly. The viewing was organised very promptly (unlike some estate agents at the moment) and everything went as expected. Kelly was very helpful and friendly.","createTime":"2022-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1690e8f8-a240-513d-a8d8-b5a5bb146efa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very warm and helpful reception from Sarah Odbury and Emily Guy. They were very knowledgeable and made the process seamless for me. I am so grateful for all their support with guiding me every step of the way and keeping me updated with the progress of things.","createTime":"2022-03-07T00:00:00.000Z","locationID":"ALM"}},{"id":"25094ed0-70d0-5611-9050-7dd2d86c9547","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"What great service I have received from Jae. He is professional, knowledgeable, helpful and polite. I know when something needs to be done Jae will be the one to do it. Many thanks Jae, Natilie.","createTime":"2022-03-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"72f76fc7-f5f8-5da3-9401-50b8b24f0c43","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team is always helpful and professional, especially Ellie, Kirsty and Annette, who are always cool on their head and are able to explain the situation clearly, even though their client might appear to be impatient from time to time (sorry about that). Overall, I am very satisfied with the service they provided, and recommend people who are looking to rent a property in the area.","createTime":"2022-03-06T00:00:00.000Z","locationID":"TGD"}},{"id":"8a17235a-3c48-5bbf-83eb-ad774c7ef090","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had issues with my boiler, emailed Sean Kavanagh for authorisation from my landlady to pay the excess so British Gas could do the repair, all sorted out within hours.","createTime":"2022-03-06T00:00:00.000Z","locationID":"VGN"}},{"id":"a3dd5611-5de8-5e24-bdd8-cf171d1a79e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A shout out to Ellie, Kirsty and Annette for their professional services. Always cool on their head, and able to make sure the customers understand the whole situation. Overall a satisfying experience for me.","createTime":"2022-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"58a3e87e-01a2-5ad9-8605-70d938acca44","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I couldn't have asked for a much smoother process when trying to move homes. From a super responsive team when I messaged on spareroom to to viewing the property. The whole process was seamless and now I've got the house I wanted I can't thank Beth enough.","createTime":"2022-03-05T00:00:00.000Z","locationID":"THF"}},{"id":"8d59575d-2bd2-5a70-b982-d5fc21ea7262","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Ainsley Casey has helped greatly in arranging and organizing tenant changes at my apartment. She is very knowledgeable and professional and her communication with myself and my son has been excellent.","createTime":"2022-03-04T00:00:00.000Z","locationID":"VGN"}},{"id":"2149e72f-07b1-5059-a3c4-01c293d26a49","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently had a viewing for a property for sale with Thornley Groves Monton. Kelly was so helpful, friendly and more than happy to answer any questions we had. We are also currently tenants with Thornley Groves and have had a very positive experience all round.","createTime":"2022-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a7b2445-720d-5c33-98f7-6785141df2fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can not speak highly enough of Daniel Garlick, he has made the transition from Mcdonnell & Haydock easy and reassuring. Daniel is very polite and helpful always can answer my questions and allay my concerns. Regards Kathleen Stevenson","createTime":"2022-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca929283-bd1d-5d65-bfe4-883db733a89c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thonley Groves Estate Agents were amazing. Our personal agents Ellie, Kirsty and Annette from the Didsbury branch were impressively efficient and prompt in helping us find our family home. They all made the process very easy and comfortable for us. I would totally recommend this estate agents to others.","createTime":"2022-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8733b7eb-fb86-5b95-8e6a-7e04ae116121","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"have engaged Thornley Groves Estate Agents Altrincham for many years. I have always found them to be professional, efficient and highly competent. Communication is excellent , the telephone is always answered and issues swiftly dealt with. Emily Guy & Sarah in particular have been excellent. Highly recommend.","createTime":"2022-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4bee7574-987b-5483-9ef1-ee4e32c8ffc1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"An amazing service from start to finish. I was looking to move in a short period of time, the team (especially Ellie, Kirsty and Annette) made things seamless for me! Thank you so much!","createTime":"2022-03-02T00:00:00.000Z","locationID":"TGD"}},{"id":"8377b4a9-899d-56ff-89de-260617a2279f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Definitely recommend! I was looking to move in a short timescale, the team (especially Ellie, Kirsty and Annette) made things very seamless and communicated at every stage. Thank you very much!","createTime":"2022-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9a11f30d-bf66-5e3d-bfcf-c49e50a4cf1e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott is very nice and arrive on time. Viewing smooth and everything well explained. I highly recommend her.","createTime":"2022-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4170289-b839-5a41-837d-00607f1b111b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott is nice and arrive on time. Viewing smooth and everything well explained.","createTime":"2022-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec9d1de3-6fbf-510c-837b-7f1f2096e5aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura showed me around the property and she was very professional and helpful. Then Hayley helped me through the tenancy process and made my life really easy. Super responsive and very helpful.","createTime":"2022-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee7ab89b-9f0f-5924-ba79-c376c46d77b8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve Kelly was very helpful in assisting me with securing a flat, she was polite and clear over the phone and made the process very easy.","createTime":"2022-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"59c53abb-cb45-5c6a-9356-3ca227c392a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing experience from start to finish! I got my keys today and it only took a matter of weeks. Kevin was a lovely man who helped me get the house I wanted. Hayley then guided me through the whole application process. Never too busy to take your calls or reply to emails. They keep you updated the whole time . Very professional and lovely people.","createTime":"2022-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a4632b4-d63d-5bee-a35f-79b8ace25076","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Beautiful offices Staff who are knowledgeable and eager to help.","createTime":"2022-02-25T00:00:00.000Z","locationID":"SWN"}},{"id":"c295a294-66dc-577f-86f8-800dd21ba8d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great letting service - got better rent than expected","createTime":"2022-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"95504390-7d68-572a-8477-d975b79e4446","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have a great experience of renting here. Eve is one of the kindest consultants I’ve ever met. She always replies my questions soon with patience and she often shares the latest letting properties which meet my demand with me. I appreciate the work she had done!","createTime":"2022-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3454bab9-2a34-583a-9782-1af38173aa69","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Went into the estate agents to view our options when buying our first home. Tom was quick and helpful with suggestions and managed to get us a viewing the very next day, and was helpful and informative.","createTime":"2022-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"67fe2e51-a462-5ee0-a033-4ea60e289d5e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to the Thornley Groves Management Team, and especially to Shannon Upton, the City Centre Property Manager, who has looked after our properties excellently and efficiently. She has expedited repairs and cleaning against very challenging timescales, and in some difficult circumstances - extremely impressive. Very many thanks!","createTime":"2022-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c38a96ca-a1e5-5053-9bcc-853a9f197fa9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My wife and I viewed a property through Thornley Groves. Clare was brilliant throughout the arranging stage and the service from Kelly who showed us around the property was brilliant.","createTime":"2022-02-23T00:00:00.000Z","locationID":"SWN"}},{"id":"19a9d3ef-9aac-5741-8b1b-9002544908dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent and quick customer service from both Savannah and Gabriel","createTime":"2022-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"046f083d-50c1-5649-a062-db12058f19c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-02-22T00:00:00.000Z","locationID":"STY"}},{"id":"c2a33920-5fdb-5ffc-84bd-8a78aa2ee9e1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from Thornley Groves when renewing my tenancy. As property manager, Leigh has been helpful, professional and punctual. This made a huge difference, and has helped me to continue living somewhere I love. Thanks Leigh!","createTime":"2022-02-22T00:00:00.000Z","locationID":"VGN"}},{"id":"ee9bbeca-4e66-595c-8114-c46dd8024d74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"good sevice thank you your help","createTime":"2022-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"79801a39-e2e7-510b-b023-9ef587a07db2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Thornley Groves when renewing my tenancy. As property manager, Leigh has been helpful, professional and punctual. This made a huge difference, and has helped me to continue living somewhere I love. Thanks Leigh!","createTime":"2022-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9b5b3a1-6616-5e30-b740-df11a14dc04e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service","createTime":"2022-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"87a2ab26-06bb-51d4-9dad-a75408f758ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Renewal of tenancy agreement for 12 months. Relatively straight forward, I had several questions which where dealt with quickly and easily by Gabriel. I have dealt with him a couple of times in recent months and found him to be polite, helpful and friendly.","createTime":"2022-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b91831e-3d2f-5a95-a495-39bb45b566e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thorney Groves were really helpful, I was put in touch with Gabrielle Roberts there and she made the renting process easy and was always quick to reply to any questions I had.","createTime":"2022-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"48649eac-96d8-5465-8765-3889de4495b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently purchased a house with Thornley Groves as the esate agent. Solicitors did their best to make the experience miserable but Gemma Garner in particular at Thornley was absolutely wonderful at keeping us in the loop and pushing solicitors on both sides to get things over the line. Incredibly grateful for all the hard work!","createTime":"2022-02-20T00:00:00.000Z","locationID":"SAL"}},{"id":"57d9c345-bc2c-54c9-ac7e-1596032baa44","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were very troubled about finding a place to rent. While we met with Sarah Oldbury and Emily Guy of Thornley Groves Altrincham, they are very professional and empathetic agent. When she knew our situation was urgent and asked about our requirements. She was quickly searched for a source for us and took us to viewing the house immediately. I definitely recommend Thornley Groves Altrincham and I am very grateful to Sarah and Emily for their help. They are really a nice, kindness, helpful and patient person.","createTime":"2022-02-19T00:00:00.000Z","locationID":"ALM"}},{"id":"663a9873-9016-51d2-ac40-27147a114673","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Andrew made our purchase journey feel completely stress free. He was always eager to help and chase up matters with the vendors solicitor to keep the process moving forward. He is very efficient, professional and easily contactable and we would gladly work with him again in the future. Lucy and Martin","createTime":"2022-02-19T00:00:00.000Z","locationID":"TGD"}},{"id":"49ccc197-8325-5052-947e-23f3935c522c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were very troubled about finding a place to rent. While we met with Sarah Oldbury and Emily Guy of Thornley Groves Altrincham, they are very professional and empathetic agent. When she knew our situation was urgent and asked about our requirements. She was quickly searched for a source for us and took us to viewing the house immediately. I definitely recommend Thornley Groves Altrincham and I am very grateful to Sarah and Emily for their help. They are really a nice, kindness, helpful and patient person.","createTime":"2022-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8a789b5d-94f7-5186-b75d-e2e562740526","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The new property manager Akeem Ffrench at the Salford Manchester office very helpful, easy to contact by phone. He is dealing with a repair issue to my property which is competitively prices and a one stop shop for several trades.","createTime":"2022-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e87081cd-8d52-595d-8fa3-e2b5469b3a54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"3rd time I rent with Thornley Groves and the Prestwich branch is definitely the best. Amanda was so good and really helped me through the entire process, couldn't be happier","createTime":"2022-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3f4c7e94-67c1-594b-9cff-b8b87185318f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2022-02-18T00:00:00.000Z","locationID":"STY"}},{"id":"4a14893e-00d9-59eb-be42-8715839b8eb8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam's professionalism & efficiency ensured we were able to settle in our new property on a very short turn-around, he has gone above and beyond for us","createTime":"2022-02-18T00:00:00.000Z","locationID":"TGL"}},{"id":"f2827eee-ceef-5c3a-bef8-dce610a95036","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've been dealing with Hannah Whyte for over a year and she's always been friendly, organised, helpful and efficient - all qualities that are appreciated when dealing with tenancy updates.","createTime":"2022-02-18T00:00:00.000Z","locationID":"VGN"}},{"id":"7c8f10bf-05d5-51f7-86b0-6c018e4d8393","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Olivia Knowles​ the Property Manager in Sale has been super clear and helpful","createTime":"2022-02-18T00:00:00.000Z","locationID":"VGN"}},{"id":"6b9f9f53-6932-563b-b818-f20194d031cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"⭐️⭐️⭐️⭐️⭐️ Excellent customer service, efficient team. I am really satisfied, *especially* when compared to other agencies I have previously used. There’s no bureaucratic *fill-out-this-form and we’ll get back to you* steps involved, my calls and e-mails were answered right away. Eve Kelly goes the extra mile to help her clients: she provided me with useful information, worked fast, walked me through my process, and negotiated on my behalf.","createTime":"2022-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"435e918f-e6d0-525c-aeb3-32a219c5c816","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Liam Pope's professionalism & efficiency ensured we were able to settle in our new property on a very short turn-around, he has gone above and beyond for us. We moved at a very difficult time of year (the week of Christmas!) and Liam made himself available around the clock to make the transition between rental properties as seamless as possible","createTime":"2022-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9715f1a-721f-5a37-a024-e671246477c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very pleased 😀","createTime":"2022-02-17T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"ca5d880d-8b4a-5908-919e-ffd6ec30069a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience through Thornley groves estate agency. They have been helpful throughout the way specially @eve Kelly helped me get the property according to my requirements.","createTime":"2022-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"226d310e-b80d-5252-9131-c0ed08e9535f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was dealing with Eve Kelly. Unlike many previous dealings with other estate agents she was very welcoming. Gave me her personal mobile and always replied which was extremely helpful and professional. Super Agent.","createTime":"2022-02-17T00:00:00.000Z","locationID":"STY"}},{"id":"2525ad0a-39ef-5377-9f5e-547dbca883cd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Incredible agents who are friendly welcoming and caring. Good knowledge of property and great people skills. Kelly McDermott showed me around the property and couldn’t have done a better job, what a superstar.","createTime":"2022-02-17T00:00:00.000Z","locationID":"SWN"}},{"id":"7cea2939-08eb-55d7-9370-bef8b366dd5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle was great and so was Sophie, moving from London it can be very stressful as we are relocating completely, highly recommend the agency. Very happy customers!","createTime":"2022-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"75460e85-a495-5863-8fed-4a70eccca8d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would just like to thank staff at Thornley Groves Altrincham and Sale for all their help and support in helping me to find a home. Staff are always friendly helpful and respond to any queries in a timely manner. I cannot recommend them highly enough. Big thanks to Abeed Ahmed and Hannah Brown amongst others. X","createTime":"2022-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"21a9492b-592d-52a3-9832-42a239dbd3e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott had a good service thanks.","createTime":"2022-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3f3033e5-99cb-5ca5-8306-ba01aa7d1266","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks alot to Thornley Groves for helping us find a new home in Salford.I really appreciate the effort put by Eve Kelly in answering all my queries and helping me out .She did a wonderful job 5 star for her customer service.","createTime":"2022-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dcdeb58f-4d24-56a5-bb5e-b726b4f3236c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Incredible agents who are friendly welcoming and caring. Good knowledge of property and great people skills. Kelly McDermott showed me around the property and couldn’t have done a better job, what a superstar.","createTime":"2022-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4707517-0c4a-5656-a981-07c28b29bc93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott has been extremely helpful during our search for properties. She is well aware of our criteria and knows which properties will suit us for viewings. Always goes above and beyond our expectations.","createTime":"2022-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd97211c-c4d6-5e3c-9f07-1efd91e176f0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ryan Scott at homes4u has been very helpful. Went above and beyond. Would 10/10 recommend him.","createTime":"2022-02-16T00:00:00.000Z","locationID":"THF"}},{"id":"a0e71e2b-794b-5d84-b7d2-3c5ec31e9d0e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The best estate agents in Manchester From start to finish. Shannon she’s been amazing Eve was amazing and all the team was very helpful I can’t recommend Thornley Groves enough after 5 years in Manchester thanks again for the best service","createTime":"2022-02-16T00:00:00.000Z","locationID":"STY"}},{"id":"a0fa3046-56f7-5609-bd5f-297eec6a55de","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic experience, very thorough and efficient from enquiring through to securing. Eve Kelly was a brilliant help viewing multiple places and managed to help turnaround the securing process in a quick time. I would definitely recommend","createTime":"2022-02-16T00:00:00.000Z","locationID":"STY"}},{"id":"c847295f-4f73-5cf7-8e79-8abe1a0c25ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-02-16T00:00:00.000Z","locationID":"VGN"}},{"id":"a503024c-9b16-55f6-a389-93b8163b5cf4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing services. Staff are amazing especially Daniel. Always professional and gets back to you ASAP. Could not recommend highly enough.","createTime":"2022-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b2bd4bf-72a0-558f-9625-63afd08f8317","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This was my first experience with Thornley Groves and I dealt with Sophie Lettings Consultant in Manchester. Sophie was so helpful throughout and made the whole process painless. I wouldn’t hesitate to recommend her and this company to others they are extremely efficient and pleasant to deal with!","createTime":"2022-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"281376d0-9f8b-5dc8-8418-4d91eae5bd49","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with homes4u! Ryan was super helpful and swift in helping us find a house for third year. He listened to our wants and needs and found several appropriate properties, being very charismatic and answering all of our questions when showing us around.","createTime":"2022-02-15T00:00:00.000Z","locationID":"THF"}},{"id":"eb8db3d5-8486-56f8-abb8-86d3ec6ec87c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick and helpful responses from Shannon at the city centre office to any queries or contract renewal","createTime":"2022-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b0b940b4-7cbc-5066-ae5e-1d2a82a9cd98","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Akeem was wonderful sorting out a situation for us. Kept us up to date at each stage.","createTime":"2022-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc661655-e50c-53d7-beff-51f954894976","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Overall I had good experience about the contact points I had with Thornley Groves Estate agent. I felt that my contact person, Eve Kelly was trying to help me all the way, and she was also easy to communicate with both via mail and phone.","createTime":"2022-02-14T00:00:00.000Z","locationID":"STY"}},{"id":"cb96c38b-ec2f-52ac-9582-b059ad48dc03","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-02-13T00:00:00.000Z","locationID":"VGN"}},{"id":"cf686771-d13b-5460-9195-ceaf5678dc19","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service for both purchase and rental service. Thanks to Natalie, Samantha, Eve and Oliver.","createTime":"2022-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"42b89893-f6dc-5cd9-a0dc-d9e4d69f4b97","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Turnock and Haley Baker were both amazing. Laura helped me with finding the property. I didn't have access to a computer at home to complete the signing up process, so Laura invited me into the office to this. On arrival Haley helped me with the signing up process and was very helpful. First class customer service.","createTime":"2022-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e399c51f-4232-575f-aba3-39647c020cef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie was the most friendly, helpful and genuinely lovely person we could have hoped for to help us secure our first flat!! We are so grateful for all the help and chats she offered whenever we needed! I’d definitely recommend, thanks Sophie 😊","createTime":"2022-02-11T00:00:00.000Z","locationID":"STY"}},{"id":"d5a7d21e-ffa0-535d-9a11-f26d837d1029","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was a fantastic agent, her personality made me love the house more and I completely trusted her. Would definitely book with this agency again.","createTime":"2022-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"987518f8-9c78-5a0b-a986-ac7c5d3285f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Our experience of selling our flat with Thornley Groves has been positive and supportive from beginning to end. Andy Clayton was enthusiastic and determined to sell our flat at a price we were happy with and this showed from the first time we met him at the valuation through to completion. Andy has been consistently communicative - always informing us of new viewings, amended viewing times and feedback received from each viewer. He supported us in our onward purchase by offering his insight and this was greatly appreciated because this was him going above and beyond his role. After finding a buyer Andy continued to show determination by chasing solicitors and keeping us in the loop throughout. Thornley Groves might be new to the Didsbury estate agent market but we actually felt that this was an advantage for us - there was a personal touch and a real effort to do their best from day one. Thank you!","createTime":"2022-02-10T00:00:00.000Z","locationID":"TGD"}},{"id":"b68a0052-19b9-5543-8d1a-b358076dd750","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our experience of selling our flat with Thornley Groves has been positive and supportive from beginning to end. Andy Clayton was enthusiastic and determined to sell our flat at a price we were happy with and this showed from the first time we met him at the valuation through to completion. Andy has been consistently communicative - always informing us of new viewings, amended viewing times and feedback received from each viewer. He supported us in our onward purchase by offering his insight and this was greatly appreciated because this was him going above and beyond his role. After finding a buyer Andy continued to show determination by chasing solicitors and keeping us in the loop throughout. Thornley Groves might be new to the Didsbury estate agent market but we actually felt that this was an advantage for us - there was a personal touch and a real effort to do their best from day one. Thank you!","createTime":"2022-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"979fa714-34da-57f4-a81f-4fa16487b20c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very pleasant experience with Thornley Groves Estate Agents Sale, in particular with Vickie Streeter, Gemma Garner and Carolyne Brindle, even if I did not pursue the home in the best and final offer. They were all very nice and responded quickly to questions and emails, they took the time to discuss and advise how to put myself in the best position to the vendors. They were very professional and understanding, especially of personal circumstances. They were flexible in changing my appointments and offering me time outside the viewing times, only to have the chance to view the property I was really interested in. I am happy to have the opportunity to share this excellent experience with others and I would highly recommend Thornley Groves Estate Agents Sale. On a separate occasion, I had a very similar pleasant experience with Thornley Groves, Sale, in particular with Vickie Streeter. We cannot say how lovely and helpful Vickie was. She did not only present the property in the best way and at the right pace, but she offered lots of useful details about the area, nearby facilities and transport. We were very impressed and satisfied with her presence and presentation. I would highly recommend Thornley Groves Estate Agents Sale.","createTime":"2022-02-09T00:00:00.000Z","locationID":"SAL"}},{"id":"9f32ad6c-203e-527c-bb1f-c21bc173880c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All round helpful and friendly experience with the team at homes4u! Sophie, Paul and Beth have been very present in the communicating with me and my partner through the application process.","createTime":"2022-02-09T00:00:00.000Z","locationID":"THF"}},{"id":"71eccb66-d8b7-5be1-8d65-c7c6d806456d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Brilliant service from Katie in the City Centre branch","createTime":"2022-02-09T00:00:00.000Z","locationID":"VGN"}},{"id":"58ddb34d-6017-5ef8-a040-b8d6e98e568b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"As a first time buyer Thornley Grove have made viewing and purchasing a property as straight forward as possible. Special thanks to Kelly McDermott for all her help and advice!","createTime":"2022-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f8e985c8-0a21-51fa-b345-fe580e1a9875","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewed the property with a very professional Kelly McDermott. The pictures on Rightmove matched the property, I was very interested in this apartment and am considering making an offer.","createTime":"2022-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0fbef958-1ecf-5094-977e-742d910ba4e0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently moved into a property in Manchester and found the service provided by Thornley Groves exceptional. In particular from Liam, who dealt with me from the start, been very welcoming when I went into the office the first time to keeping me in constant touch throughout, the service was of the highest standard you could wish for, he was friendly, professional & could not be more happy and grateful, 100% would, & have, recommend here to others. Neil Mullen","createTime":"2022-02-07T00:00:00.000Z","locationID":"TGL"}},{"id":"00e432f3-dd2e-5a5e-a0f5-951d4bab921c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner and Jordan Simms have been a great help to me these last few months. I’ve had issues with the tenancy and they’ve always been on hand to help, support and guide me through a difficult patch due to personal circumstances. I would be happy to recommend Thornley to my friends and family, as well as return myself. They’re a real credit to your business.","createTime":"2022-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"061c3091-8d83-5416-b8bb-60ccc2cbceb2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a really good move in experience, thanks to Hayley and Kevin. The process was very quick and both were really supportive. Thank you so much !","createTime":"2022-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"082f3659-b0f9-5ffe-8124-cfb68e27c7f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle Roberts has been a great help in arranging the first tenancy for our newly acquired rental property. I can’t think of anything that could have been done differently. We are very satisfied with the service provided.","createTime":"2022-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d012a75-07ce-5b99-a13b-2ac451563a46","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Such a pleasant experience, the staff were very organised and efficient! I would definitely recommend this company.","createTime":"2022-02-06T00:00:00.000Z","locationID":"TGL"}},{"id":"85957744-4372-5cfb-960c-3ef8b36f2c39","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had such a pleasant experience, Liam was very organised and efficient. It was a very speedy process which I was hoping for! I thank Liam for all his hard work.","createTime":"2022-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4af3044f-3fd4-50ca-b322-3f4c1c003dcb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ryan Openshaw is very helpful. He has offered quick response in all the inquiries with great politeness. Ryan was professional, and has a good communication skills ! Very supportive. Great Thanks.","createTime":"2022-02-05T00:00:00.000Z","locationID":"ALM"}},{"id":"cc810369-9ee3-5c52-ab51-999e28ac485e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ryan Openshaw is very helpful. He has offered a quick response in all inquiries with great politeness. Ryan was professional, and has good communication skills! Very supportive. Great Thanks.","createTime":"2022-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f4b6e84-6db9-5b7f-a3d1-1b1c607f9b8f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Hayley baker and Kevin Russel very efficient ,good communication skills ! Very supportive","createTime":"2022-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d2c2a805-10ed-5d3c-88f6-49e601eb3417","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I dealt with Eve Kelly during my negotiations with Thornley Groves. She was extremely professional, patient, knowledgable and helpful throughout our dealings. I highly recommend this agency to anyone trying to find a property. Kind regards, Sam","createTime":"2022-02-04T00:00:00.000Z","locationID":"STY"}},{"id":"c81a8869-b019-5320-85ef-d7705dd7324b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Eve, have been brilliant keeping in touch with us. Having things sorted and all. Very well prepared when viewing the property!","createTime":"2022-02-04T00:00:00.000Z","locationID":"STY"}},{"id":"5f817e20-c29c-5f54-8f50-1e19201f121d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really a Great Customer Service. Employee(Eve Kelly) is able to answer every question and very fast responding..Much Appreciated.","createTime":"2022-02-04T00:00:00.000Z","locationID":"STY"}},{"id":"8f4bfa4f-8d4a-5fa9-b539-9a86914601cf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I found the process of renting easy and as I was 500 miles from the prospective property I needed them to work through viewing properties Liam was excellent and kept me informed and was available when needed The process was easy and I would recommend them for renting.","createTime":"2022-02-04T00:00:00.000Z","locationID":"TGL"}},{"id":"d61e9a80-6dd6-56eb-a986-9126900d5ba6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"excellent customer service from Aimee Hobson from the Vimto garden team quick replies via emails","createTime":"2022-02-04T00:00:00.000Z","locationID":"VGN"}},{"id":"da7f0fc5-8cae-552c-bb09-e8fe301a7d5e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service provided by Gabrielle Roberts and Eve Kelly was exceptional. I was due to move in to a place, however the tenant caught covid and was unwell, they helped me find a new place within the week and I have now moved. They were always available to contact and let me know how the process was going. They took every step they could to make sure the process was as hassle free for me as possible","createTime":"2022-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9de7acbb-74f6-5bc4-97e7-21e514143af5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staffs in this office are very helpful and they did everything to help me to get the house sorted very quickly so that we could move into new property in time before Christmas. I really appreciate for that! Would highly recommended!","createTime":"2022-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"67d48454-59ac-5daa-be63-6c83e6e4bae8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was professional, knowledgeable and courteous. She answered all our questions and didn't have to 'take any away' which was really refreshing. She displayed knowledge of the local market and gave us plenty of time to view the property.","createTime":"2022-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2fe9b64f-0bce-53dc-8249-75b420a61179","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam Pope has been finding tenants for my rental properties for the last few years, he always provides a very professional and helpful service, as do all the staff at Thornley Grove Prestwich, they are a pleasure to deal with","createTime":"2022-02-03T00:00:00.000Z","locationID":"TGL"}},{"id":"b3126120-49bf-5bb3-a574-f1c1c280023d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The whole standard procedure carried out by this agency is quite organized and well explained in documents. Justin has offered quick response in all the pre-tenancy enquiries with great politeness.","createTime":"2022-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2481202c-cbf6-591a-b58e-8e27fbc7d921","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Justin is helpful. He has offered quick response in all the pre-tenancy enquiries with great politeness.","createTime":"2022-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6bfade4d-d307-5148-8d4e-6ebb469b550b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare was fantastic to deal with when purchasing a property through Thornley Groves. Extremely quick to respond, and ensured the sale progressed as seamlessly as possible. Thank you! I hope to deal with this estate agency again.","createTime":"2022-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d8a7f72-4a5e-58a8-a03e-10ed06d27848","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It is an especially busy time for the rental market right not but despite this, Sophie at the Southern Gateway office, has been super efficient, helpful, understanding and professional - outstanding customer service. I wouldn't hesitate to recommend.","createTime":"2022-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"916068a5-f562-5b7a-97b8-c474c028e032","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare was fantastic to deal with when purchasing a property through Thornley Groves. Extremely quick to respond, and ensured the sale progressed as seamlessly as possible. Thank you! I hope to deal with this estate agency again.","createTime":"2022-02-03T00:00:00.000Z","locationID":"SWN"}},{"id":"97459fbb-b0ab-56f6-9911-b39cc646cab5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Both Laura and Hayley were great, provided polite, knowledgeable and confidence in finding a new persons for our rental property.","createTime":"2022-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e05b5591-db4b-5be8-9ecd-35d521037e15","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent and efficient service from Laura Turnock. Property re-let very promptly.","createTime":"2022-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"54d5848a-d2e5-543b-82e5-29cc55e9251c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had excellent customer service with Thornley Groves Estate Agents, especially Sophie Stevenson an incredible person and a good business woman I'd say😉","createTime":"2022-02-02T00:00:00.000Z","locationID":"STY"}},{"id":"20978db0-084d-5ea4-9863-b917a7788470","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really helpful in finding flat. Thank you to Manchester branch special thanks to Sophie Stevenson","createTime":"2022-02-02T00:00:00.000Z","locationID":"STY"}},{"id":"3aedee72-0b2c-5ce1-9b5f-5f17958742da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really helpful in finding flat. Thank you","createTime":"2022-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"226f632c-8e97-5317-b250-8ffdd9a6a1d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really happy with my recent experience with homes4u! Sophie from the Fallowfield branch has been really helpful throughout the entire process. She answered any questions I had and kept in touch on a very regular basis to let us know what was happening. She is very approachable and made the whole process very stress-free. Couldn't recommend more!","createTime":"2022-02-01T00:00:00.000Z","locationID":"THF"}},{"id":"ce79532e-e93c-5e62-8a4a-d5bd7ca33922","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves arrange the let for my flat in Manchester. They had about six potential tenant viewing arranged within a week. They made the arrangements and signed the papers for a couple with the next week. We found the last tenants previous ones had not told anyone about certain problems. Liam and Raffy have worked solidly to help me get the flat ready within two weeks for the tenants to move in. Raffy has become a DIY expert as well. They have been extremely helpful and done a lot of extra work to get everything ready. I highly recommend their services if you are looking for a good letting agent.","createTime":"2022-02-01T00:00:00.000Z","locationID":"TGL"}},{"id":"da79f3cf-5838-55bd-9005-01e0b4d55668","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All through the long and arduous process of purchasing a property, Herwald's now Thornley Groves, Prestwich, have been very helpful. I was at first dealing with Lawrence who was amenable and friendly and professional. When Thornley Groves took over I was put in the very capable hands of Liam. Again he was friendly, amenable and professional. As I don't drive I needed the keys to be delivered to my purchase property. This was done without question and I was very grateful for that. I shall certainly recommend Thornley Groves , Prestwich to others.","createTime":"2022-02-01T00:00:00.000Z","locationID":"TGL"}},{"id":"03d716fd-fb28-5e85-9101-bb61786870b7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing service from Liam, he helped me and my partner move up from London and made the whole process stress free! Cannot recommend enough","createTime":"2022-02-01T00:00:00.000Z","locationID":"TGL"}},{"id":"28a72f45-58e6-503a-9fbe-bc97453d5b2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service, really helpful agent Kelly McDermott. Friendly and professional. Would highly recommend.","createTime":"2022-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e821f247-6dfa-5ed5-b0f4-9e7bcdfa1826","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I highly recommend Thornley Groves agency. They are controlling the letting of my flat. They arranged the flat to be let out within two weeks. We found that there were repairs needed that the previous tenants had not mentioned and were not obvious. After being let down by some service people, Thornly Groves and myself arranged for other cleaners and service people to come in and do work on the flat. Thornley Groves themselves have done a lot of work including some DIY to get the flat into a very good state now. Liam and Raffy did this all within two weeks. Both Liam and Raffy at Thornley Groves have been excellent and very professional. I did not think this good service could be provided but they have come through. If you are looking for good letting agents speak to Liam Pope.","createTime":"2022-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"214467fd-d313-5e2a-9290-b3ba1b6641b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a lovely experience In getting my first family home with this estate agency. I can’t thank Laura Turnock and Hayley Baker and the rest of the team at thornley groves Monton road, they provided a world class service all throughout the application and moving in process and I couldn’t recommend enough. Huge credit to both lady’s that helped me, they were very supportive and both knew the property and the process inside out and answered any questions I had straight away I’m very thankful.","createTime":"2022-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d0023c7c-0fad-509f-87eb-e3e21f4cd526","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kelly was cheerful, punctual and well informed regarding the details of the property, and gave helpful advice on how to proceed.","createTime":"2022-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7f1de44-2a46-5d55-befa-cc3a71336402","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura and Hayley have been very helpful and responsive to my request. They managed to set up the marketing and let the property out within a short period of time. They also provided professional advice on tenant selection and helped me to collect additional info from the tenant to facilitate decision making. I'm very happy with both of them.","createTime":"2022-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9732b72-63a7-579b-a5eb-ae2b53578062","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"my rental of a property was handled by Liam of Thornley Groves, (formerly Herwald ) and I have been very happy with how I was treated. the rental application was explained and being new to the process, I was able to understand what was expected easily. Thank you Liam and everyone at Thornley Groves Prestwich for a painless experience.","createTime":"2022-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"04ab8321-488b-5178-ae6f-6f9b427d80e5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Liam helps me a lot, is always disponibile.","createTime":"2022-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b7230105-6533-5960-9ee2-20a8426b20b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All paper work was sent to me and queries were answered very quickly By Sophie, she was lovely and highly professional.","createTime":"2022-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"96749b0d-da74-55b6-920e-a62ed408ca57","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabriel was extremely helpful and efficient with the renewing our contract. Many thanks from Martina & Janet","createTime":"2022-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"476159dd-d489-5223-a99c-3e21b761df82","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Doug and his dream team , guided us through the whole process from the highs to the lows was always there picking up the pieces and carrying the baton onwards. We highly recommend Doug at thornley groves to sell or help you buy your new home . Could not be happier with our sale .","createTime":"2022-01-30T00:00:00.000Z","locationID":"ALM"}},{"id":"60e9674a-04ac-5929-a2fd-398c15d7a133","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Doug and his dream team , he guided us through the whole process from start to completion .doug was always there to assist, guide us on right choices and got the price we was happy with .nothing was to much and was always there to answer questions. Doug and his team work endless to get us over the line and even though a few let downs stayed the course and found the right buyer .","createTime":"2022-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"25f39a80-3c12-574e-a9a4-92c395cbee87","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing today with Kelly McDermott, she was very informative and let us view the house at our own pace, but on hand to offer us all the information we needed and even suggestions of what we could do if we was to purchase. She was absolutely lovely and I would feel very comfortable putting my trust in her to get us the perfect home!","createTime":"2022-01-29T00:00:00.000Z","locationID":"SWN"}},{"id":"44a793ea-c4ab-5ad6-881d-7665eb5472b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a viewing today with Kelly, she was very informative and let us view the house at our own pace, but on hand to offer us all the information we needed and even suggestions of what we could do if we was to purchase. She was absolutely lovely and I would feel very comfortable putting my trust in her to get us the perfect home!","createTime":"2022-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0662422e-dd12-502f-abe5-cc71473e9110","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves gave us an excellent service throughout the house selling process, from initial valuation to conclusion. Our agent, Gemma Garner was invaluable in progress chasing and generally steering us through those times when our nerves could have frayed! She was both approachable and calmly professional throughout and. We would definitely recommend to others!","createTime":"2022-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7cfc5b49-42f9-53ca-97f4-6b5048b8c7ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sophie was extremely helpful and gave us great service, answered all our questions or found out the information we needed, gave a friendly tour and found the perfect place for me! 10/10 recommend","createTime":"2022-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"19d709b7-d8b7-594c-8056-3c19648628ff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott from Thornley Groves estates Monton went the extra mile to help me. She is professional and made the experience of buying and viewing a property easy. I could not thank her enough","createTime":"2022-01-27T00:00:00.000Z","locationID":"SWN"}},{"id":"9123559b-5e4d-5480-8fee-a5888afc028e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott from Thornley Groves estates Monton went the extra mile to help me. She is professional and made the experience of buying and viewing a property easy. I could not thank her enough","createTime":"2022-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"da448b0f-4cbd-520d-894e-eb70a5561d5a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner quickly resolved an issue with my apartment and was kind and responsive throughout. Thanks to Katie for all her help.","createTime":"2022-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ff604fa-0a0c-585e-a6a1-0e3422aae633","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Tom You were great with you Job. you smiled and approached us and explained all our questions in a pleasant way (not like other estate agents). Definitely will come back to any more deals and will recommend you name. Keep it up","createTime":"2022-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0b6d34d0-6821-528a-9f7d-67017472a634","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hello, I want to say thank you for the great work done by Tom Lee. He was very nice and kind during our property viewing.He answered all of our questions and advised us, which was very helpful for our family as first time buyers.","createTime":"2022-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"66b302c9-ab5c-5cd8-9514-17739de191a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle has been very good at communicating with me and acting as a mediator between myself and the landlord, often getting responses from the landlord quickly. Great service from Gabrielle and has made the moving in experience seamless.","createTime":"2022-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1ef7bd2-c57b-56b5-b0b7-36b84cf5f715","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have viewed a few properties with Tom from the Monton branch and he is always extremely helpful in answering all our questions and making the process run smoothly.","createTime":"2022-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f59a6135-c11e-5eb1-b545-7d8a533f7485","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Katie Garner (outgoing tenant) and Gabrielle Roberts (incoming tenant). Smooth & efficient. Kept up to date throughout.","createTime":"2022-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"afed4ce0-55b4-538f-908d-158e2be17d63","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-01-23T00:00:00.000Z","locationID":"TGL"}},{"id":"8695a148-6bb4-5f0f-9680-556a186b7e92","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional and helpful throughout the process , Sophie J was able to answer all questions we had and help us throughout the process thanks","createTime":"2022-01-21T00:00:00.000Z","locationID":"STY"}},{"id":"8d203277-09e7-523a-a030-0cad94192b29","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The sales consultant Kelly McDermott has been very helpful in my search for a new home. Extremely friendly and very helpful and seems to know her job really well. Highly recommend a viewing with her.","createTime":"2022-01-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4bce58b0-5f6c-5477-8a09-dd8faf1f296c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"To be honest, Katie Garner has been a great help to me in reviewing and checking out my apartment in Manchester. She has been responding quickly to my emails and helping me with the various questions that she had. I thank the Thornley Groves estate agency for having such good professionals as Katie. I would definitely use her services again in the future. Sincerely.","createTime":"2022-01-20T00:00:00.000Z","locationID":"VGN"}},{"id":"823daec6-69e1-59d5-8aa9-e0b09b59d59a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"To be honest, Katie Garner has been a great help to me in reviewing and checking out my apartment in Manchester. She has been responding quickly to my emails and helping me with the various questions that she had. I thank the Thornley Groves estate agency for having such good professionals as Katie. I would definitely use her services again in the future. Sincerely.","createTime":"2022-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc9157fa-88c2-5de8-97d2-7a97d0d1fac8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Just a short note to say how pleased we are with the service provided by Thornley Groves (Kelly McDermott in particular). Kelly is always extremely professional and conducts all of her activities in an extremely proactive manner.","createTime":"2022-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf2dae0d-0ed0-5f25-9c63-646eea07c343","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Prompt response to references request Thankyou adeeb ahmed","createTime":"2022-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fea6c79e-7adf-5f15-84aa-46cb51789de7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great viewing with Kelly from Thornley Groves. She was friendly and helpful and made the viewing easy and thorough. She answered all my questions and made it more likely that I will make an offer.","createTime":"2022-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"165aef66-f6d4-529a-9d8f-5fb8d03806f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-01-19T00:00:00.000Z","locationID":"THF"}},{"id":"885e394c-c355-541a-8396-a216e19f6a19","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott from the Monton branch showed us round a property and as it is just the start of our property viewing process she couldn't of been more helpful answering all of the questions we had and being great with the fact we had our young children with us and making them feel included in the viewing process.","createTime":"2022-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"309e2d59-603c-5425-8a98-612c0dfc7663","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Helpful and friendly staff. Good communication. Thank you for your hard work.","createTime":"2022-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"86beec2b-aa4d-5f8e-851a-5d727e67bca5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I spoke to Adeeb who was patient in listening to my query and also addressed my concern promptly. I'm very satisfied with Thornley groves service.","createTime":"2022-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"79bf30de-2329-5126-b146-7f25f147c7c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-01-18T00:00:00.000Z","locationID":"STY"}},{"id":"17fcd3d1-9e62-5163-b0d7-ae2c917de3b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The agency was great from the first time when I approached them and spoke with Conor. The process was very smooth! Jodie handled all the rest before my move in date and she’s been great too. Very professional and everything was clear.","createTime":"2022-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0cb21c8a-9e73-5987-b2ab-8d2f444c4525","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I couldn’t rate Thornley Groves and, specifically, Sophie Stevenson high enough. Having spoken with a few lettings agencies I found the majority to be really unhelpful and uncaring, which is the last thing you want when you are looking for a new place to live - quite a stressful experience!! I came off the phone to a lot of agencies feeling really unmotivated. In comparison, Sophie has been so friendly throughout the whole process, answered all my questions, and has kept me updated at all stages. I also spoke with someone else in the office one day whilst Sophie was out and they booked me a viewing for the same day which I really appreciated. My experience with Thornley Groves has made me excited to move rather than making it a tedious process which I’m sure it would have been with some of the other companies I was speaking with!","createTime":"2022-01-17T00:00:00.000Z","locationID":"STY"}},{"id":"b6f790b4-2ee5-5c58-b3c2-4d4e3079b2da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I couldn’t rate Thornley Groves and, specifically, Sophie Stevenson high enough. Having spoken with a few lettings agencies I found the majority to be really unhelpful and uncaring, which is the last thing you want when you are looking for a new place to live - quite a stressful experience!! I came off the phone to a lot of agencies feeling really unmotivated. In comparison, Sophie has been so friendly throughout the whole process, answered all my questions, and has kept me updated at all stages. I also spoke with someone else in the office one day whilst Sophie was out and they booked me a viewing for the same day which I really appreciated. My experience with Thornley Groves has made me excited to move rather than making it a tedious process which I’m sure it would have been with some of the other companies I was speaking with!","createTime":"2022-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9acbe42-8b62-5957-8f0c-bf7d7d0d78a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing today with Kelly McDermott at 10:30 and having dealt with a few estate agents so far in my search I really can say this was a completely different experience. Kelly was polite, friendly and extremely welcoming from the minute she opened the door. Kelly answered all my questions that I had about the property and was really very helpful. I left the property enthusiastic about both the house and the service that I had received and had really clear instructions on what to do next! Couldn't ask for more","createTime":"2022-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"73956628-f619-5806-a1cc-f263677e5661","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"You can see why Thornley Groves is going from strength to strength, greats comms regarding the change in time of morning viewing and plenty of notice, Kelly who we met for the appointment was lovely, she greeted us with a big smile and warm welcome, details of the property and area were no problem for her she was pleasure to deal with. Well done Thornley Groves,Monton branch and Kelly","createTime":"2022-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"11e609ec-5e74-5cc5-9176-de1ce33c42c6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks To Sophie at Thorne's Groves Estates for helping me throughout my moving process your the best!","createTime":"2022-01-15T00:00:00.000Z","locationID":"STY"}},{"id":"cdb066f8-66cd-583b-9db9-3829299351b0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a positive experience from purchasing a property from Thornley Groves Estate Agents. We were in communication with Andrew Clayton who answered all of our questions and was very polite and professional. We also appreciated how quickly he responded to our questions and remained in contact with us and our solicitor throughout the property purchase.","createTime":"2022-01-15T00:00:00.000Z","locationID":"TGD"}},{"id":"58b7abc8-7f3a-5b7e-8e00-98a11355e110","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a positive experience from purchasing a property from Thornley Groves Estate Agents. We were in communication with Andrew Clayton who answered all of our questions and was very polite and professional. We also appreciated how quickly he responded to our questions and remained in contact with us and our solicitor throughout the property purchase.","createTime":"2022-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a4a75e7e-9d19-5bd3-8bfb-a9863a6633c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma garner has been absolutely brilliant helping us with the selling of our property! Thank you so much for your help. Lauren","createTime":"2022-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"87b5cb53-1bed-5f74-9901-4f56721775b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been excellent with us throughout our tenancy with them and now as we move to a new property. Their customer service is top notch and I couldn't recommend them enough. Thank you!","createTime":"2022-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"123d8605-2a64-59a5-97e0-635990305fc3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am very impressed with your team as well as 100% efficient and helpful, this is the best agency I ever had. It just takes a few days to rent out my apartment. Thank you to Jodie , Ainsley & Justin!","createTime":"2022-01-12T00:00:00.000Z","locationID":"STY"}},{"id":"937334d8-9d79-5d2d-b746-4dcbe9e929a8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant service throughout! Thank you Gabriel Walker from Vimto Gardens!","createTime":"2022-01-12T00:00:00.000Z","locationID":"VGN"}},{"id":"8f26de03-26f6-55bf-b86d-1f21cff8418c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very impressed with your team as well as 100% efficient and helpful, this is the best agency I ever had. It just takes a few days to rent out my apartment. Thank you to Jodie , Ainsley & Justin!","createTime":"2022-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5dbcedba-c081-567b-954d-1e12a4ffe0e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Estate Agent and more particularly Samantha Williams were exception in helping me secure my apartment. She provided the right guidance and assistance all through the letting process.","createTime":"2022-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f42248e8-6a55-5f1f-8af2-c00b6278e7f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-01-11T00:00:00.000Z","locationID":"THF"}},{"id":"6c977f18-87d2-56ec-9a55-7711c0d26dbb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We live in London but wanted to invest in Manchester. Kelly was amazing pointing out various areas rental yields the positives and negatives a really honest overview which was much appreciated as we were not local. She was approachable honest friendly and after buying the property the company worked with us holding keys and all really friendly. Thank you so much it was and had been really appreciated. Kind regards Roma and Will Keane","createTime":"2022-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b19fb5af-366b-5faa-903f-0c89bfe21ae0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing with Kelly McDermott at Parrin Lane, she was very helpful in answering our questions we had regarding the property, as a Investor in property it’s so important to view a property with someone who’s got local knowledge of the area which Kelly had, and to listen in what type of properties we are interested in, resulting in more viewings the following week with Kelly. Thank you again. Lawton & Jodie","createTime":"2022-01-09T00:00:00.000Z","locationID":"SWN"}},{"id":"c9f7a948-c2ff-5814-93a8-a9e275f30dc1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend Thornley Groves, Southern Gateway office. I needed to find a new flat quickly after a previous flat falling through. They provided super quick responses and helped me find a great new flat. I was out of the city when viewings took place, but they were extremely accommodating and allowed my friend to view the property for me. Extra thanks to Eve and Samantha for all their help!","createTime":"2022-01-08T00:00:00.000Z","locationID":"STY"}},{"id":"51b89add-abe1-5d6d-8f9e-c026d1459a28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly recommend Thornley Groves- Manchester City Centre office. I needed to find a new flat quickly after a previous flat falling through. They provided super quick responses and helped me find a great new flat. I was out of the city when viewings took place, but they were extremely accommodating and allowed my friend to view the property for me. Extra thanks to Eve and Samantha for all their help!","createTime":"2022-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7820d55-1ece-5a0b-b22b-017676198270","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2022-01-08T00:00:00.000Z","locationID":"SWN"}},{"id":"9fbde0df-2559-5c03-a325-390cfc4cb195","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom was very professional and knowledgeable in his field of work. He was very pleasant and and provided me with all the information required.","createTime":"2022-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"baf6c944-38ec-5fd9-babd-f670f5b1fe9a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2022-01-07T00:00:00.000Z","locationID":"STY"}},{"id":"47686efc-f74c-5439-aed8-94f66a39715e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom Lee & Clare Carpenter at Thornley Groves Swinton office were both very helpful. The sale was not straight forward as there were a few issues and delays along the way and it took a long time to complete but the communication and professional assistance was excellent. I would most definitely use Thornley Groves in the future.","createTime":"2022-01-07T00:00:00.000Z","locationID":"SWN"}},{"id":"0878ea8a-4359-5cf2-9abf-f4545af3db18","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great viewing of a house with Tom who was very informative and friendly","createTime":"2022-01-07T00:00:00.000Z","locationID":"SWN"}},{"id":"46e40a99-3ca5-57b9-8406-a771add63a00","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare was an excellent communicator, flexible and knowledgeable. She helped us access the property many times over the purchase for surveys, and multiple viewings from various tradesmen, with no fuss, despite being busy. Looking forward to other agents in Manchester catching on to this branches professionalism and skill. Really good stuff!","createTime":"2022-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d306b02c-8700-51e4-a836-5d673f04d0d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was very helpful and informative.","createTime":"2022-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c43479d2-4af7-5727-b2a7-cab530b0e3a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom was excellent. Very personable, knowledgeable and happy to help. With online estate agency becoming more and more premiant I feel like this personal touch is often been lost but I didn't feel that was the case during my interactions. Dan March","createTime":"2022-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e65f0b0-9eb2-5bc1-9114-3b589d163f00","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Met Kelly McConnell , lovely lady, very knowledgable about the property , who told us about the amount of people that were due to view the property and also said she’s gonna phone me on the following Monday for a follow up conversation","createTime":"2022-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"26879fcd-aac2-5de4-ba50-22d026d38472","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily Guy you are a star 🌟. Thank you Emily for the prompt, efficient, helpful and polite way you resolved the reason for my call. Great service, Thanks again, Natilie.","createTime":"2022-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ed31d40-aa5d-5098-b4c4-620b3ac8b271","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clearly explained everything","createTime":"2022-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e762ea15-117f-5237-87f0-c86e6c976abc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly from the new Monton office showed us around the property we are interested in. Courteous, professional and straight to the point, absolute pleasure meet her. My initial phone call enquiry was processed into a viewing in less than 24 hrs. Brilliant service","createTime":"2022-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ea65dca-c3db-57b7-a797-8b233ef9ed94","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"As this property need to have much refurb cost, the client is calculating the total cost.","createTime":"2022-01-05T00:00:00.000Z","locationID":"SWN"}},{"id":"f40e11ab-a3cd-52cc-ab60-8ad3258b1669","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I highly recommend Thornley Groves to anyone currently going through the stressful moving process! I was seen to by the Thornley Groves Southern Gateway Office, in particular by Sophie, she was lovely and highly professional. Sophie sold the property to me very quickly and answered all my questions, in addition to reassuring me with any of my concerns. All paper work was sent to me and queries were answered very quickly! To say I found and signed for somewhere in less than a week is incredible!","createTime":"2021-12-30T00:00:00.000Z","locationID":"STY"}},{"id":"5d3b8d5c-d45b-5062-950f-376ec38c8dd4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I highly recommend Thornley Groves to anyone currently going through the stressful moving process! I was seen to by the Thornley Groves Southern Gateway Office, in particular by Sophie, she was lovely and highly professional. Sophie sold the property to me very quickly and answered all my questions, in addition to reassuring me with any of my concerns. All paper work was sent to me and queries were answered very quickly! To say I found and signed for somewhere in less than a week is incredible!","createTime":"2021-12-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bde28180-5657-5152-8d13-6bfb67d6f463","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom (Lee) was both friendly and efficient when I rang the office. He gave me useful answers to my questions and was happy to arrange a viewing very quickly. At the viewing he did not rush me and was ready with information but did admit when he didn’t know the answer and offered to find out. I found this reassuring. I feel he is alert to the market and am hoping he will match available properties to my requirements.","createTime":"2021-12-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d522e43-e6ec-5468-b30b-c40f9b110842","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott Was very helpful during our viewing","createTime":"2021-12-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1784cbc-d0ce-548c-a875-ce1aec71908b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service received throughout the sale process from Clare and the team. Always available to answer questions and queries. Would highly recommend them.","createTime":"2021-12-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d431490d-fd5a-5809-9fad-a60533973ebb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Re. Apartment 135 Salford Town Hall The decision to change agents from X1 Management/X1 Management to Thornley Groves (lettings & management services) was initially difficult. That is, I am based in Newcastle upon Tyne without an understanding of the performance of Manchester Estate Agents. However, my wife and I initially spoke to Chris Willey and we knew straight away that we were dealing with someone who exhibited a higher degree of professionalism than we were used to. Our experience with the Thornley Groves staff that we have dealt with so far has mirrored this enhanced attitude and service. They have acted with efficiency, knowledge of the lettings/sales market and particularly with their willingness to act in a highly responsive manner. I look forward to being introduced to the other persons involved in the the servicing of our property. In the meantime, on behalf of my wife and myself I would like to extend our gratitude to the team for their hard work in organising the tenancy. Special thanks to Samantha Williams, Jodie Finch and Eve Kelly. Here is wishing you a merry Christmas🎄. Regards Jim Hall (For Jim & Sally Hall)","createTime":"2021-12-24T00:00:00.000Z","locationID":"STY"}},{"id":"7ddd2c76-9fd2-5330-9a01-8ddd5d4179c8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Guaranteed stress free service, excellent communication and quick response. take on alot of the jobs themselves which means less hassle for me, would highly recommend when buying and selling!","createTime":"2021-12-23T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"0c5e617a-8929-5f09-b5a4-7cbbd345d5aa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service. Staff extremely friendly, responsive and helpful, nothing is too much trouble for them. They made sure everything ran smoothly. Would highly recommend!","createTime":"2021-12-23T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"6100b41f-03a7-59be-8940-b67f016a0d29","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service for international students and professionals. Thornley groves are really impressed me since I could find a great property for me and my family to live in Manchester in an easy way. Sophie Stephenson is a great staff and very responsive. Finding accommodation for overseas students with family like me is quite challenging process. However Thornley Groves and Sophie is really helpfull and I find it easy to find a great property to rent in Manchester with the assistance of them.","createTime":"2021-12-23T00:00:00.000Z","locationID":"STY"}},{"id":"72cb2dc7-d134-5bca-a027-c5cc91fe5243","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has greatly impressed me because I was able to easily find a great property for me and my family to live in Manchester. Sophie Stephenson is a wonderful member of the team who is always helpful. Finding housing for international students with families, such as myself, is a hard process. However, Thornley Groves and Sophie are quite helpful, and they make it simple for me to find a fantastic apartment to rent in Manchester. Thank you very much, Sophie and Thornley Groves","createTime":"2021-12-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb2a08ec-ae39-5e15-9aa8-114217d85865","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The process of renting was stressful because of the referencing company but Jodie Finch really helped us an incredible amount. She was quick to reply, easy to communicate with and just a lovely person in general. She was very informative, reassuring, and helped us move out on the day we wanted despite the issues with Goodlord. Jodie, we can’t thank you enough for your services!","createTime":"2021-12-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b740915-d6a9-54e4-83f8-e3a23ddd6dd8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good services, helping and getting forward to do the best business about having a rented flat property","createTime":"2021-12-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"163064fe-ba43-5938-9c72-9db8fd881a24","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really impressed to rent out 2 properties so fast recently with numerous of great offers. Quick responses from the staffs by emails who were also friendly and helpful over the telephone. Very fast to resolve some issues. Just to name some of the staffs I have dealt with so far and they’re Ciara, Justin, Sheryl, Sophie, Gabrielle and Julija and so on… Overall very satisfied with Thornley Groves services.","createTime":"2021-12-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0959a460-67ce-507b-80e9-10e387f8891e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley groves are an amazing estate agents to go with! And they have an amazing team who are so supportive - they value you as a person and a tenant , they got me and Derren through such a nice easy process in getting our flat, they are just amazing 10/10! Thanks guys!","createTime":"2021-12-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b0aae09-e8f1-5be5-a18c-ed3c2b59272e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Did a viewing and Kelly was great. Friendly and knowledgeable about the area and the property.","createTime":"2021-12-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d5a0ad19-ec73-5819-8185-9afe63ffc950","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always an absolute delight to view a property with Kelly McDermott. She is a real professional and a credit to the company. Warm and welcoming and impeccably turned out she knows the area and properties well and her pride and interest in her job sines through.","createTime":"2021-12-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"762e8443-7f50-5ee0-8070-50eb4b6d538d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was fantastic. Friendly and knowledgeable.","createTime":"2021-12-22T00:00:00.000Z","locationID":"SWN"}},{"id":"77f2ffba-bd84-5f4c-8e5d-d48270d5831c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently sold our house through Thornley Groves, after disapointing perfomance from another agent, and they went above and beyond the call of duty to push a very difficult conveyance through, after securing a sale that again was not easy to obtain. I have no hesitation in recommending their services. Special mention goes to Rhiannon who was excellent.","createTime":"2021-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e4ee198-5b75-567d-9424-c99eec0db754","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott​ gave a very rare experience - was very knowledgeable and straight talking. A delight to deal with!!!!!!","createTime":"2021-12-20T00:00:00.000Z","locationID":"SWN"}},{"id":"400ee4c1-742b-5b98-be95-40dddc6a7003","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Service was exceptional, they took all the stress out of selling a property, they kept me updated regularly and do everything they can to make a sale run nice and smooth. Would highly recommend for buying & selling.","createTime":"2021-12-18T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"576ab2b0-69c3-5e82-89c6-ab98cb737415","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very proffesional, great communication m","createTime":"2021-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"33ee59de-a063-5c56-9bb3-8b31efda9dbd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience with Ms Kelly who organised the appointment. She showed the property and explained things very well.Thank you Kelly.","createTime":"2021-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2c1e444-f75f-5457-a5c2-e4b67568bb50","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've recently viewed a property in Eccles with the viewing conducted by Tom Lee. He was very professional and provided a good viewing experience, answering all my questions about the property and kindly working to my schedule when having a second viewing.","createTime":"2021-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f00d8147-2589-502d-b945-7f716b8dacb1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley groves have been amazing at responding and ensuring all our needs are met! Extremely professional but also are very caring and compassionate. Couldn’t recommend a better more efficient property management company. Aimee Hobbs in particular has been an absolutely amazing help and she couldn’t have been a more helpful and caring property manager. Would recommend thornley groves completely xx","createTime":"2021-12-16T00:00:00.000Z","locationID":"VGN"}},{"id":"8dbff61c-4429-58cd-b181-db5e80e6030c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The assistance of the Thornley Groves staff to finalize the rental of my apartment has been satisfactory, highlighting the attention of Penny Watson MARLA, who along with her colleagues have helped me and answered all my questions, as well as being kind and quick to respond. I definitely recommend Thornley Groves from Manchester 100%. Thanks Penny. Kind regards.","createTime":"2021-12-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"59b0b457-ff96-54c5-b557-17229c491ea5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Joe, our Contractor Liaison Officer and the team for making our recent transition to a Thornley Groves contractor from a recently acquired agent. The process was informed, constructive and professional, we look forward to working with the Thornly Groves team in the future.","createTime":"2021-12-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"598a772d-937e-5f56-8594-07e75efd83cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to say Tom Lee of Thornley Groves was very professional answered a house load of difficult questions about the property really very good 5*","createTime":"2021-12-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1d3001a0-db11-5ba1-8f31-b98c683abded","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Viewed a property today with Tom. Very professional service and prompt reply with exact figures for ground rent and service charge. Tom allowed us time to view the flat properly and was able answer most of my questions. Felt bad he recognised me from a previous property viewing but I didn't recognise him! Sorry Tom.","createTime":"2021-12-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"502cff0e-8e82-5c0a-93fd-990e11d99281","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Had a viewing today with the Swinton branch. Tom was very friendly, helpful, open and honest about regarding the property history. Would not hesitate to contact again. Great service.","createTime":"2021-12-15T00:00:00.000Z","locationID":"SWN"}},{"id":"e094cf73-74f0-5d1a-a2f4-600e75c9be9c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Had a viewing today with the Swinton branch. Tom was very friendly, helpful, open and honest about regarding the property history. Would not hesitate to contact again. Great service.","createTime":"2021-12-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee3d88ad-2236-52c2-86c4-869994dc4e8c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clear and timely information throughout the entire process. Very assured that they are working to not only support me as a landlord but also ensuring the best interests of suitable tenants.","createTime":"2021-12-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ba3e0a4-b70f-53e0-ae4f-c759cc8ce86a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves Estate Agency is a professional agency. Although we are first time rent a house and have many questions in UK. Emily and Claire help us to solve many problems and give us many opinions.","createTime":"2021-12-14T00:00:00.000Z","locationID":"ALM"}},{"id":"ad4a80b9-dfc1-506e-a0cf-e381b774cbb9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very friendly and professional team. Made the process very painless!","createTime":"2021-12-14T00:00:00.000Z","locationID":"TGL"}},{"id":"ebfce884-52cd-5550-851a-42ba0aecfb0c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional easy to deal with company. Good communication and good response times.","createTime":"2021-12-14T00:00:00.000Z","locationID":"VGN"}},{"id":"69072fcd-577a-5ef3-8bc8-253f0b995e28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I arranged an appointment to view a property locally through the Swinton branch of Thornley Groves. We were met promptly by Kellie of the branch even though the weather was terrible and raining heavily, she showed us around really professionally and nothing was too much trouble for her, she advised us if we needed to go back for another viewing just to contact her and she would take us around. We would not hesitate to recommend Kellie to anyone we know.","createTime":"2021-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8630c900-b753-548e-8527-7dc1e2db163c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great company to work for! Can’t fault them. Extremely friendly bunch and very helpful","createTime":"2021-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d22f2407-4855-53cf-9fa1-6d70b193d38c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very easy to deal with, good communication","createTime":"2021-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2db84b87-0ad8-5f48-bcea-7a9ff1c1d7bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Estate Agents is a professional agency. Although we are first time rent a house and have many questions in UK. Emily and Claire help us to solve many problems and give us many opinions.","createTime":"2021-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7fabca99-ec62-59f5-ae4b-55d8c8e8b81e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Seamless process, easy to arrange a viewing of the property we wanted to see, professional with no pressure and quick to respond to our offer price for purchase","createTime":"2021-12-14T00:00:00.000Z","locationID":"SWN"}},{"id":"ae966fd9-55ff-51b7-b786-436297cd1da1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord I have been very happy with Thornley Groves management service and in particular Adeeb Ahmed has been very helpful and competent in dealing with any problems I have had.","createTime":"2021-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f8679b28-edb1-54a8-ae6b-7f48d8e3ef5e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-12-13T00:00:00.000Z","locationID":"ALM"}},{"id":"2f5bfefb-84d8-559c-91a7-f45ff7374bf3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have rented a property with Thornley Groves for the past 5 years. The property manager for my apartment block, is Gabriel Walker of the Vimto Gardens Branch and he has provided me with the best service I could ask for. Gabriel has provided a consistently helpful and supportive service. I have had a few problems with the flat in the past few years in terms of maintenance issues, and Gabriel has always been very prompt in rectifying these and providing help and support to ensure that repairs and damages are fixed quickly. He has great communication, which is not something that I have found a lot from other letting agencies, and has provided a gold standard customer service that I cannot fault. He also facilitated a smooth checkout procedure from the property, which was really helpful. I would recommend the letting agency based on the service provided by Gabriel as property manager, he is an asset to the team at Thornley Groves.","createTime":"2021-12-13T00:00:00.000Z","locationID":"VGN"}},{"id":"905b5993-8144-5ae2-a101-5efe15898b82","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have rented a property with Thornley Groves for the past 5 years. The property manager for my apartment block, is Gabriel Walker of the Vimto Gardens Branch and he has provided me with the best service I could ask for. Gabriel has provided a consistently helpful and supportive service. I have had a few problems with the flat in the past few years in terms of maintenance issues, and Gabriel has always been very prompt in rectifying these and providing help and support to ensure that repairs and damages are fixed quickly. He has great communication, which is not something that I have found a lot from other letting agencies, and has provided a gold standard customer service that I cannot fault. He also facilitated a smooth checkout procedure from the property, which was really helpful. I would recommend the letting agency based on the service provided by Gabriel as property manager, he is an asset to the team at Thornley Groves.","createTime":"2021-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a6a12b99-c524-5234-bde8-7ddb16c0e047","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After a bit of a rocky start, things ended up going very smoothly, and once we were all aligned on what my wants and needs were for my new purchase, things generally ran very smoothly. Natasha and Chris were a fantastic help, very happy with my new place, and overall a great experience in buying.","createTime":"2021-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ecb5633-1743-583d-93ba-610854e6098a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve used Thornley Groves for a while to manage the letting of my Manchester apartments. I find them very professional and personable at the same time. They keep me informed too They find excellent tenant’s in days, sort out the checks and hand over Many thanks Hannah and Ciara","createTime":"2021-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ecee9434-1ad5-51b2-af3b-5f3ec3f0c47a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would just like to thank Sarah, Debbie and Cath in compliance for their ongoing support, professionalism and integrity, great company to work with. Mike Davies. Lomax’s Gas Services","createTime":"2021-12-10T00:00:00.000Z","locationID":"VGN"}},{"id":"7f153035-cfa8-5203-9fb7-c9f9f1bf5d9b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent and friendly customer service from Adeeb Ahmed. Thank you!","createTime":"2021-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"03503374-d091-5003-9cc3-55bd41bbed10","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom was courteous, polite and assisted with my queries both during the viewing and via email communication. No issues and very helpful.","createTime":"2021-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b5dc5b6-e3b0-5202-a19d-9ee12c63a117","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"H Iv just stared working for you and doing Pest Control and the Joseph Worthington has been very helpful and patient with me as i had a few problems with the paper work but with is help iv got there .","createTime":"2021-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3453f2c9-3ea5-550b-b201-3f858f3ff7cc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sorted out rent queries with Romaan. Service was very efficient and problem was solved immediately!","createTime":"2021-12-09T00:00:00.000Z","locationID":"THF"}},{"id":"4c2d1d5c-4a31-5498-9080-18a9dea3c51b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We work closely with Joe and always find him to be efficient, professional and polite.","createTime":"2021-12-09T00:00:00.000Z","locationID":"VGN"}},{"id":"3a8b4adc-4389-5f50-a626-fd726e41fc10","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves great to deal with !","createTime":"2021-12-09T00:00:00.000Z","locationID":"VGN"}},{"id":"1520cf01-966a-5b6d-8de9-16defa9e26ad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-12-09T00:00:00.000Z","locationID":"VGN"}},{"id":"5b06b43d-8cc4-53dc-8384-35d54c73b857","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having arranged a viewing on a property, Kelly kept in contact with us prior to viewing and on route due to traffic challenges. Upon arrival not everything went smoothly... but she dealt with it in a professional, friendly and approachable manner. With a constant smile on her face, thank you!!","createTime":"2021-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"17a82549-623c-5699-b170-8ec8493c8610","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My review concerns the quality of service given by Mr Adeeb Ahmed from accounts. After a long back and forth with UKTenantsData for a reference, and neverending issues on their end causing delays and worry, Adeeb offered patient advice and help throughout and acted with urgency. Thank you Adeeb.","createTime":"2021-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"677be82f-39dd-5521-8414-ee664471dd12","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly Mcdermott has been great for all our property requests and viewings. Always helpful, knowledgable and understanding. Thanks for all your work Kelly!","createTime":"2021-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"53be3a9f-adbc-5886-9242-07baf2a20bd1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent company to work with, communication with the staff is brilliant.","createTime":"2021-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7f1a942-a309-5526-a59e-e1cc32803fdc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having engaged Matthews of Chester for the last 20+ years to handle the letting of my Chester flat, and recently to handle the sale of that same property, I feel I am in a very good position to judge their services. With no hesitation, I can say that they have always provided excellent service and that I have found all their staff to be competent, proactive and professional. In summary, I would recommend their services to anyone - it would be hard to imagine that any other company would come close to their standards.","createTime":"2021-12-08T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"1ca642b6-4bed-5a1c-a015-8a8ed265d63d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel G has looked after my property for a number of years. He is always professional and friendly. I look forward to continue working with him to ensure everything runs smoothly with the flat and support he provides.","createTime":"2021-12-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6646755-8dc9-55a9-9285-6313aaff530a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mr. Adeeb Ahmed is very professional and courteous. He responded very quickly about my reference. I am very satisfied with the service.","createTime":"2021-12-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"38e79050-f34e-5679-b290-a8b2e0cd54b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Myself and my partner came across a property we were interested in and quickly booked a viewing and were shown around by Hannah who was lovely and very welcoming. We loved the property and immediately applied for it and got accepted. The whole experience has been smooth and easy and we couldn't recommend Hannah or Thornley Groves enough. We even got a little welcome box with lots of goodies when we collected our keys.","createTime":"2021-12-07T00:00:00.000Z","locationID":"SAL"}},{"id":"0b5b9a0e-9a42-5923-be06-3dfdefdc2155","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Matthews recently dealt with the sale of my elderly mother's house. Alex was extremely patient explaining the process with her and Matthews ensured the sale progressed smoothly. The staff handling the case were extremely responsive and helpful and the phone was answered very quickly every time! Matthews even organised a last minute boiler service for completion day morning when British Gas didn't turn up the day before threatening the completion date. Highly recommended.","createTime":"2021-12-06T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"363531e6-d370-5d1c-a53a-eae15cba0817","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service for my mum's recent downsizing move. A friendly and very knowledgeable team at Matthews made sure everything went smoothly.","createTime":"2021-12-06T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"426f4fbe-5d3b-55e7-852e-134c4967fc5c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good professional experience with the estate agent. Would happily view with them again.","createTime":"2021-12-06T00:00:00.000Z","locationID":"SWN"}},{"id":"7a6516df-1a97-5ea4-a4a7-0eb0d1420192","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dealing with the team at Matthews is an absolute pleasure. They promote themselves as a business who use traditional \"family\" values - and you really get a sense of that at every step. Would highly recommend.","createTime":"2021-12-03T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"98fd9b0b-045f-5a3b-8ae3-a3b801ca35b4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly from Thornley Groves showed us round a property today and was really professional and helpful. Super friendly and put us at ease. She knew a lot about the property, and anything she wasn't sure she found out for us straight away by calling up. Thanks a lot :)","createTime":"2021-12-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"18ea394f-67cf-529f-bcbc-cb86e9ca6d2e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service and excellent team at Thornley Groves. Have viewed and bought multiple properties through them and Kelly and the team have been great every time.","createTime":"2021-12-03T00:00:00.000Z","locationID":"SWN"}},{"id":"1151a5d6-78f0-5ac0-8fe3-6b158c380d22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My immense thanks to Robert, Gemma, and all the team at Thornley Groves in Sale, for their professional and efficient services during what transpired to be a painless, hassle-free sales process. Nothing was too much trouble for any of them. I expected that selling my Mum's house whilst living in another country would be a daunting task, and the team at Thornley Groves in Sale made sure that it was everything but that. I am so grateful for the wonderful service I received and I am happy that I chose them as my agents. I cannot recommend their services highly enough.","createTime":"2021-12-03T00:00:00.000Z","locationID":"SAL"}},{"id":"1eb8001c-a938-5326-a376-be644ac6ca85","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was a star, thank you!","createTime":"2021-12-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f416d6f2-dab8-5fd2-bd4d-0c715874c104","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recent property viewing. We viewed a property with Kelly McDermott from Thornley Groves. She was so welcoming and professional, she knew all about the property, and was able to answer all of our questions. She also knew all about the vendor, so had obviously built a good relationship with her also. She was also very prompt in replying to our messages. It was a pleasure to deal with this lovely lady, and if I had a property to sell, I would definitely use her and her agency - thank you !","createTime":"2021-12-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9aa613a7-29fd-5a96-a7c3-e7ee3c69523b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was extremely helpful and couldn't do enough to help us out.","createTime":"2021-12-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"852757f8-e217-5ad5-ab1a-13ea1a31a5c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good knowledge of market, house sold promptly and smoothly. Prompt replies throughout process. Thanks Carolyne!","createTime":"2021-12-01T00:00:00.000Z","locationID":"SAL"}},{"id":"e7fb965c-97d6-51a9-b07f-cf88079c4b88","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A good representative of the company in person of Eve who is highly communicative, emails are responded to fast and efficiently, calls as well, even at the point of meeting and taken to the property so friendly and professional ,always ready to listen to point and answer questions with enough clarity ,this agency is top notch and the Eve lady is such a good agent","createTime":"2021-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd8dfed8-d590-5df3-8680-784d0c281c8f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This review is for Daniel Chadwick our property manager. He has recently been assigned to us and has been nothing but helpful. He listens, understands, and does everything he can to help us despite sometimes things getting in the way. Also Tara has been very helpful to us and kind and understanding. Thank you both. I do feel you go above & beyond. Danielle & Ross","createTime":"2021-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"01e48cca-1a09-595e-bbc8-407672c37ceb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adeeb Ahmed did a fantastic job, it was quick, efficient and very professional. I was very satisfied. Thank you.","createTime":"2021-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a0c1c83-a01f-5ad4-a241-194d6c8191d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been renting a property managed by Daniel Garlick from Thornley Groves for the past three years and he has always been a very easy to communicate with and gets things sorted as quick as possible.","createTime":"2021-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be0b0879-f336-533a-ad5e-16ff7b3c1ef1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From first contact throughout the sales process, I have nothing but praise for Herwald’s. Emails always answered immediately, always easy to speak to on the phone. Thanks Antony, knew I’d never have to wait for you to answer any query. Viewing always accompanied and always on site waiting for the viewers to arrive. Everything went through so quickly and smoothly. Thank you so much for making a stressful process much less stressful than I imagined it would be.","createTime":"2021-11-30T00:00:00.000Z","locationID":"TGL"}},{"id":"56e28ad2-c18f-5f72-b38a-c02d93e09cdc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The refurbishment of our BTL house in Salford was only possible with the help of Jae Manwaring. He was dilligent, flexible and made the whole process pain-free. Highly recommend","createTime":"2021-11-30T00:00:00.000Z","locationID":"VGN"}},{"id":"e6787d73-d66c-5ae0-830a-73c07820deea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful viewing with Kelly at the weekend - punctual, friendly and professional.","createTime":"2021-11-30T00:00:00.000Z","locationID":"SWN"}},{"id":"9f82a027-a7df-5511-973c-9b1729e5c370","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The refurbishment of our BTL house in Salford was only possible with the help of Jae Manwaring. He was dilligent, flexible and made the whole process pain-free. Highly recommend","createTime":"2021-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e2050c2-b6a1-50e9-a6fc-b0cb54635bcd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie and Ryan were very pleasant and quick.","createTime":"2021-11-29T00:00:00.000Z","locationID":"THF"}},{"id":"180206a4-509c-5d36-9ef7-235b1e92c2a5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie did great service for us","createTime":"2021-11-29T00:00:00.000Z","locationID":"THF"}},{"id":"afb0fa47-37a6-53b2-964b-ce50debdd3a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Adeeb gave us timely references for due diligence for our new flat. Really appreciate his help.","createTime":"2021-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e1fd6e4-c470-522c-9a55-2e1fee2c0fb1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Very good customer service, Sophie in particular was very helpful in answering any questions I had in a timely manner and keeping me updated as things developed throughout the process.","createTime":"2021-11-29T00:00:00.000Z","locationID":"STY"}},{"id":"5af07f90-3771-5f85-bc75-86ae8b0ef3a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Best service ever service ever customer service professional specially Aden Ahmed Thank you very much","createTime":"2021-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4127326-fe23-5080-bf69-3feab9e1a34e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The Thornley Groves estate agents were very helpful in regards to the Goodlord application and particularly the lettings consultant Sophie Stevenson. Thank you.","createTime":"2021-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f214811c-8ac7-5f38-9cd4-a7d2562df4a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sophie's customer service has been fantastic and the company on a whole has been pleasant, helpful and prompt.","createTime":"2021-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4429c7e4-6fb0-5763-ab2f-9092abe3d2b4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Perfect customer service absolutely professional on time No time waste Specially with Mr adeeb Ahmed Such professional","createTime":"2021-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b1fc4b3f-5d80-554d-a6f2-e705d410dd06","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"An excellent services provided by Ryan in Altrincham branch, his rich experience and timely response did help me to make decision immediately. Highly recommend to the people who is looking to find a property with a great services.","createTime":"2021-11-27T00:00:00.000Z","locationID":"ALM"}},{"id":"fbefdb34-a1ae-570b-8513-d6cf7a2e4fd8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was really lovely and helpful showing us around the property. She was also accommodating when booking in the viewing!","createTime":"2021-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a06d5fb1-6358-541d-bee2-d0410bfa6d36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"An excellent services provided by Ryan in Altrincham branch, his rich experience and timely response did help me to make decision immediately. Highly recommend to the people who is looking to find a property with a great services.","createTime":"2021-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ace8a28c-98cb-5654-b629-0587e727d4fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing last week with Thornley Groves Swinton branch Kelly was very helpful and nice and gave me the time I needed. Clare made sure to let me know the vendors decision.","createTime":"2021-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"16542119-efab-59c1-878a-34d103f6ca4c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie has been consistently helpful and made the experience of securing the house and sorting documents simple and hassle free. Would definitely recommend!","createTime":"2021-11-26T00:00:00.000Z","locationID":"THF"}},{"id":"8dbb65e7-362d-54c7-abba-a2ca262c9fb0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service, hassle free, always available on the phone for any queries. Highley recommend them, especially Daniel and Emma","createTime":"2021-11-26T00:00:00.000Z","locationID":"TGD"}},{"id":"1bd3ae90-2f5f-5ed6-9559-ea22fe70818f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Altrincham office used and majority of transaction overseen by Ryan. Excellent communication throughout, polite and friendly with no task too much trouble. Very happy with the whole experience.","createTime":"2021-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"19e89ac7-2f6a-5980-bda6-a7067ee981f4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Ryan Scott helped myself and my uni mates with the process of renting a property for the next academic year. He was extremely professional as well as being super helpful and informative. Really eased the process for us all. Will be using again for sure","createTime":"2021-11-25T00:00:00.000Z","locationID":"THF"}},{"id":"cb603d1c-bcbc-5bd5-969d-5333eee8e9a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently agreed a let through Thornley Groves that was a really great experience from start to finish. I spoke with Claire Blackman from the altrincham office and she recommended and arranged a viewing for a property that was exactly what I needed. Claire then helped me by explaining what I needed to do next and helped me throughout the process. I was a rental novice so was grateful for her patience in explaining things to me. I was most grateful too for how quickly I always had a response to my emails. Once it was all agreed and I had to complete my tenancy documents Emily Guy (from the same office) helped me complete the process and arrange a time that was convenient for me to collect my keys and confirm the next steps. A great process from start to finish. Thank you.","createTime":"2021-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6eac4f0-9254-5659-ae16-e8de11de06f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional agents. Highly satisfied. My case was handled by Adeeb Ahmed","createTime":"2021-11-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7668e4ac-f219-5a1d-a84f-76eaf2b3a2d9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I asked for a reference for my new rent application. Adeeb Ahmed handled my case timely and professionally, speeding up my application and my chances to rent.","createTime":"2021-11-24T00:00:00.000Z","locationID":"VGN"}},{"id":"2706dd3d-d86c-5081-8b60-ec52179741f5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Homes4U and everyone who has helped us there (Beth Irons and Paul) have been great! They keep in touch throughout the process, explain things clearly and are always happy to answer questions. As someone going into their first place after student properties, it was a bit nerve wracking, but it's all be surprisingly smooth! Very much recommend!","createTime":"2021-11-23T00:00:00.000Z","locationID":"THF"}},{"id":"5772ea1e-a839-52ee-a164-d96f23bd7938","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I worked with Adeeb Ahmed​, He was so friendly and supportive.","createTime":"2021-11-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b7b91e66-0e3a-587f-a281-cbf190d551c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly shows us the property, she is reliable and punctual, knows the house and community well.","createTime":"2021-11-23T00:00:00.000Z","locationID":"SWN"}},{"id":"7b50338f-fd1f-52b2-9ae6-502f2b991cae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Emily and Claire in the Lettings department at the Altrincham branch for being so helpful and efficient. We would definitely recommend them!","createTime":"2021-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb29962e-1407-5306-bd95-ba0b7bdb2d61","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As home buyers we have found Thornley Groves (Swinton) to be excellent estate agents. Very friendly and professional. Thank you Kelly.","createTime":"2021-11-22T00:00:00.000Z","locationID":"SWN"}},{"id":"5636ca12-be16-59b0-9f25-f815b84b9a42","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can’t thank Kelly and the team at Thornley Groves enough for all the work put into selling my house. After seeing a number of estate agents I opted for Thornley Groves due to the knowledge and professionalism shown from the outset and they didn’t let me down. They were always quick to respond to any questions and worked hard to get what I wanted, with even better results than I could have imagined.","createTime":"2021-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"793518e9-7600-5541-b14a-90c98065e5cb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We attended a viewing with Thornley Swinton and found it a professional and pleasant experience. It was easy to organise and Kelly who showed us around the house was friendly and knowledgable which put us at ease. We would be happy to deal with Thornley again in the future.","createTime":"2021-11-22T00:00:00.000Z","locationID":"SWN"}},{"id":"acbd9254-8cce-5833-a907-2f8f7be3a6f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As home buyers we were very impressed with the friendly but professional standard of Kelly from the Swinton branch of Thornley Groves Estate Agents. Although the property was not for us we would be very happy to deal with Kelly and Thornley Groves in the future. Thanks Kelly for your time and care.","createTime":"2021-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b6c930e-afc9-5e92-bc78-613f3c8980af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly (McDermott) has conducted the majority of the viewings that I have attended and my experience of her (which reflects very positively on Thornley Groves) is that she is always prompt, courteous and (just like the properties that she showcases) beautifully presented !","createTime":"2021-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6b314f92-18ab-583e-a0a7-99e766895feb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had great experience on more than one occasion with this agency after some terrible previous collaboration with Homes4U. I would like to express my most gratefull appreciation to Kelly (one of the lettings agents), lovely and extremely professional was able to solve all our issues in a competent, efficient way and with reasonable timings. Would look further to continue working with them.","createTime":"2021-11-21T00:00:00.000Z","locationID":"STY"}},{"id":"10395c96-9123-5468-a34b-6470c8d238de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"On Friday afternoon, i found that my front door mechanism had broken, which would have left me unable to lock my front door. i emailed the property manager, Katie Garner, for the City, and after reporting the fault, within an hour my door had been repaired. The issue was resolved quickly and easily. Thanks","createTime":"2021-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"af853a0e-0c22-5ae3-8d76-8cae173c717c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very hassle-free experience of being a landlord for the first time with Thornley Groves Manchester. Samantha, Eve and Gabrielle were all really helpful and helped me massively throughout the process. They were all given different roles throughout the process and were always professional, well informed and giving excellent service. Would certainly recommend and use again. ⭐️⭐️⭐️⭐️⭐️","createTime":"2021-11-20T00:00:00.000Z","locationID":"STY"}},{"id":"99233348-403a-51ab-9a46-3ebb9388c96c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Eve Kelly has been amazing. She responded very quickly to my emails and was always available to talk to over the phone.","createTime":"2021-11-20T00:00:00.000Z","locationID":"STY"}},{"id":"5b78b109-ca03-5c02-977d-cfb0ccabb7a7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves have been managing a rental flat for me for several years now - this year there have been considerable problems with a very difficult tenant - these have been dealt with by Sheryl Gregory. She has been very efficient and extremely kind - I cannot recommend her highly enough. K.H.","createTime":"2021-11-20T00:00:00.000Z","locationID":"VGN"}},{"id":"314954ad-6af3-57ed-b757-cfe0ac435d85","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hassle free landlord service from Samantha, Eve and Gabrielle. Would recommend and use again!","createTime":"2021-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8435b7a9-0d39-578b-9b3e-ad0819188caf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am a residential landlord and use Thornley Groves at Altrincham to manage my property. I have recently had a change of tenant. The administration of this has been managed by Sarah Oldbury and Emily Guy. The whole process has been managed efficiently and promptly by Sarah and Emily who have kept me updated with progress at all times and handled all the associated administration. I’m grateful to Emily and Sarah for all their friendly, professional support.","createTime":"2021-11-19T00:00:00.000Z","locationID":"ALM"}},{"id":"d0741205-3ca3-5c0d-b842-d6c61e8754a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle was very attentive and responsive in arranging the leasing of my property.","createTime":"2021-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"503b6b94-43d0-5430-a633-0d518921ec59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"She is best, on time and kind, thank you for your help.","createTime":"2021-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9ef97d5-a5d5-53c0-ac86-b1033cad6e92","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Standard service","createTime":"2021-11-18T00:00:00.000Z","locationID":"SWN"}},{"id":"01f1e246-cedb-53fa-804f-579bcc1e1da1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was lovely and very informative during our viewing, the email response is also super speedy thank you","createTime":"2021-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"819ad3fe-1eb5-51f6-889c-221d88ea67a9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional, friendly and more than helpful. Great team!","createTime":"2021-11-18T00:00:00.000Z","locationID":"SWN"}},{"id":"c80d5aa5-c4bb-5414-bdba-a7c2987bd69b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-11-17T00:00:00.000Z","locationID":"SAL"}},{"id":"50f4d7d9-19dc-553b-84ad-08e11567fa51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We used Thornley Groves when looking for our first flat and their service was excellent in helping us find a place. They made the effort to make us aware of properties as they were coming on the market so we had a good chance of securing it as well as got us a viewing of the property quickly so we could decide on whether to proceed. Many thanks Eve!","createTime":"2021-11-16T00:00:00.000Z","locationID":"STY"}},{"id":"e84a756b-2fea-5d56-a5ac-8e27960d3efa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The service is professional and reliable. All staff are so friendly, helpful, supportive and experienced, especially Carolyne. Highly recommended!","createTime":"2021-11-15T00:00:00.000Z","locationID":"SAL"}},{"id":"a36ef073-7a7d-5962-9465-15b54ae55ac8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient and fast service, polite and friendly personnel! Adeeb Ahmed​ was very helpful and professional. Excellent customer service-5stars!!!!!","createTime":"2021-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"aea066a1-61c0-5b65-b76c-cde8d5295295","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-11-15T00:00:00.000Z","locationID":"VGN"}},{"id":"40e0b727-92f5-5388-b474-abf9f883902e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always someone on the phone when I call, sorted my move to the new rental inside of 2 weeks with no hassle. Ticks all my boxes!","createTime":"2021-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"579389af-eb18-54a9-be78-9f84058eafe5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Supportive and professional","createTime":"2021-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"93708fb6-90d5-5d99-9c6b-cca79be09de9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After months of dealing with other estate agents trying to find somewhere to live, I viewed a house and had the keys a week later. Fantastic service with Hannah who was quick to reply to all of my questions, couldn't be happier.","createTime":"2021-11-12T00:00:00.000Z","locationID":"SAL"}},{"id":"847487e5-ba5c-517a-a18f-e8266daeca8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We can’t thank Sophie enough for her help. She was responsive & efficient and made the whole experience a breeze. Couldn’t recommend enough! Thanks so much for your help Sophie","createTime":"2021-11-12T00:00:00.000Z","locationID":"STY"}},{"id":"d3bc884d-6fad-54f4-bf44-12bec54520ac","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service!! The staff are all amazing was helpful. All requests were attended immediately. Special thanks to Eve, Leigh and Lulia . Wish you the very best","createTime":"2021-11-12T00:00:00.000Z","locationID":"STY"}},{"id":"66701a09-870f-5e37-8815-b5329be64778","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Speedy and informative transactions specifically with Sophie Stevenson - highly recommend!","createTime":"2021-11-12T00:00:00.000Z","locationID":"STY"}},{"id":"16fe8464-f7cd-5c91-b207-c67728b59768","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly McDermott provided us with a very friendly welcome at our viewing. We found her to be very professional and helpful during our search for a forever home.","createTime":"2021-11-12T00:00:00.000Z","locationID":"SWN"}},{"id":"71b6d770-480b-527b-bd55-3a15dc2d8970","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service!! The staff are all amazing was helpful. All requests were attended immediately. Special thanks to Eve, Leigh and Lulia . Wish you the very best","createTime":"2021-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e409e4b2-9bd8-5616-99a2-841501407d8d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly arrived before our appointed time which was great as so many people are late. She was really informative and what she didn’t know, she found out really quickly. Very impressed.","createTime":"2021-11-12T00:00:00.000Z","locationID":"SWN"}},{"id":"2b489e29-42ae-508f-a519-95a77d3d2624","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Slow to respond but when they do they are great","createTime":"2021-11-12T00:00:00.000Z","locationID":"SWN"}},{"id":"3c09e8ab-9e8d-5efd-903f-6122bd773b00","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly arrived in advance of our appointment and was extremely helpful, pointing out the main aspects of the property. Kelly also made a point of writing down the additional information I was looking for and followed up with responses really quickly. Very impressed.","createTime":"2021-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a5d0cb18-d725-5310-9ee9-9d5d812aac56","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Your customer service is excellent","createTime":"2021-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"66b2463a-1614-56f4-9a08-d5859a36f59f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic experience with the team at Thornley Groves Didsbury - Ellie, Kirsty and Annette. They went above and beyond to make the process of moving into our new rental amazingly smooth. Always available to answer queries and extremely friendly. Would definitely recommend!","createTime":"2021-11-11T00:00:00.000Z","locationID":"TGD"}},{"id":"3f14ac5e-a355-546e-95e7-674eaf45da24","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve finally found what I was looking for! I was struggling because couldn’t find a propriety that I liked but thanks to Claire me and my family will have an amazing house, she has been really kind and tried to help us in any way. I’d like to say thanks also to Emily for her support in different occasions, I can just be glad to know both of you and say again thanks for all you have done for us. Chiara, Carmelo and Rebecca❤️","createTime":"2021-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0a1b5eb-c5f0-5484-9b56-fdb9b12b3b9c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"We had a positive experience view a property the estate, Kelly McDermott, of Swinton thornley Groves Estate Agents, she was very nice, friendly and gave clear explanation about the property","createTime":"2021-11-11T00:00:00.000Z","locationID":"SWN"}},{"id":"8ba5e874-0edf-57be-8364-b9dbabaa7ed8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really helpful staff, went above and beyond to sort us out. Shout out to Ellie, Kirsty and Annette for all their hard work","createTime":"2021-11-10T00:00:00.000Z","locationID":"TGD"}},{"id":"906241ea-234f-57cb-8f45-1391396287a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When I required assistance to complete my letting records I was most grateful for the information and explanations provided by Jane Sheil. The records were comprehensive and where I had any difficulty whatsoever she was only too happy to talk me through the problems. She has a very pleasant telephone manner and nothing was too much trouble for her. Everything she did for me was done speedily and most effectively.","createTime":"2021-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"34c1c5fb-fe8c-5a98-99a2-ed32d2182e82","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had an excellent service from Kelly McDermott ,Thornley Groves Swinton","createTime":"2021-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b74bed73-44ec-5de0-9d43-af0b1c52702c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had an excellent service from Kelly McDermott ,Thornley Groves. High level of professionalism, very good communication, and a great experience overall","createTime":"2021-11-10T00:00:00.000Z","locationID":"SWN"}},{"id":"af3f5b83-5a8d-5ffc-93ec-086b7a810d7e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After house hunting for over a year and a half I’ve had interactions with nearly all of Greater Manchester’s estate agents. This Estate agents have been the best so far. Always knowledgeable and transparent. Kelly & Clare were an absolute god send when I had issues with my solicitors. They went above and beyond to advise me and keep an open line of communication between the vendor and myself when my solicitor was really dropping the ball. Their care and attention really contributed to a smooth transaction. I’m so happy in my new house and when the time come for me to sell I’m very likely to go with Thornley Groves for the listing.","createTime":"2021-11-10T00:00:00.000Z","locationID":"SWN"}},{"id":"16ea8390-8100-5036-8c33-e2d148f0ad8f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Service! Sarah has been very helpful and professsional throughout the process of renting our house. Thornley Groves is highly recommended!","createTime":"2021-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"43088779-ae80-5968-840b-90889100fe0c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently rented a place through the Altrincham branch. Sarah Oldbury was extremely helpful, patient and professional at all times. Would highly recommend using this agency, hopefully the tenancy goes as smoothly. 🤞🏾","createTime":"2021-11-09T00:00:00.000Z","locationID":"ALM"}},{"id":"1b80b990-610b-5646-bd7e-44421ac109af","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Being a first time renter I was clueless! Liam found me a lovely property at very short notice and kept me informed all the way through the process. Would definitely recommend.","createTime":"2021-11-09T00:00:00.000Z","locationID":"TGL"}},{"id":"77686d82-6c2d-5791-b75b-f83a4c3a56a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I would warmly recommend Thornley Groves Estate Agents service!","createTime":"2021-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"600c12ba-bf4d-5e60-8016-f9be6a5148da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service, highly professional, with amazing communication. Sarah Oldbury was patient, and very helpful.","createTime":"2021-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"402ee669-a86c-5653-b71f-37ad02409eeb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently sold a house via Thornley Grove and I cannot recommend them enough. Especially Kelly, who ensured everything ran smoothly at an emotional time for us! Her attention to detail was outstanding, she always answered promptly and was very caring (it was my mum's home and she's no longer with us). Thanks to Kelly for all your support and also Clare from the office - great team!","createTime":"2021-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4fc32774-60d6-52f0-aeb4-ab21dfd4965d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many years of efficient and friendly service from the letting agents team - Rachael, Emily, Sarah at the Altrincham branch. Overall great tenants sourced and market rental price secured. Highly recommend Thornley Grove, Altrincham.","createTime":"2021-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"df094a32-4c92-5563-8d6d-6f638e240012","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Although the house wasn't for us Kelly was fantastic really helpful and very knowledgeable about the portfolio and keen to help us find a house which was really appreciated :)","createTime":"2021-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1ad7ae6-6886-52f4-9883-edf2f0b0f961","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was lovely and very helpful in answering all of our different questions about different aspects of the house. She was also really knowledgable about the house and the area, especially as I am new to the area. I really loved her honesty and her opinions on other houses we were looking at buying. It's really nice to have an estate agent like this, rather than just going for a hard sell. She is someone I would trust.","createTime":"2021-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"993f8e8a-ac47-5ebf-a0b5-7987d33d7fe8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a positive experience with good communication and answer quick.","createTime":"2021-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7df48a13-7524-59ec-95e1-6b18f26e9209","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adeeb was super quick to help with my referencing and very responsive to my emails so 5 stars to him. Thanks Adeed!","createTime":"2021-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cae18387-c2ff-580f-b922-ae1efbdbe0d2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-11-05T00:00:00.000Z","locationID":"SWN"}},{"id":"53a1136a-dc74-517a-8e8f-fbb2aae609c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently just had a sale agreed through thornley groves with both Tom lee and Claire. I can not thank them both enough for how quickly the whole process has been they both really are outstanding at their jobs. I can not thank them both enough whenever I called to query something as I am a first time buyer and this is completely new to me either or were there to explain everything perfectly to me so I fully understood the process step by step. Thank you again for answering my 100 calls and going above and beyond Tom and Claire","createTime":"2021-11-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3827a295-b929-5d4c-afdd-4680685d643a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My partner John has just signed his tenancy, he dealt with Sophie she was very helpful & professional and would recommend to all. Thanks Sophie","createTime":"2021-11-03T00:00:00.000Z","locationID":"STY"}},{"id":"9a3ba930-99b2-5f7b-b470-848adc8726a7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'd like to thank Liam for all his help and excellent professionalism. He made the process easy, flawless and quick. The rental market at the moment is so stressful but Liam took all that away and made it so easy. Would highly recommend anyone to use this company. Brilliant company to deal with.","createTime":"2021-11-03T00:00:00.000Z","locationID":"TGL"}},{"id":"a4997ba6-a2fc-5bfc-89cd-facff7b79f70","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We decided to engage Thornley groves who were setting up a new branch in Didsbury to manage our property, we can recommend Ellie, Kirsty and Annette for the quick smooth finding of our tenant, also a mention to Daniel who is now my main point of contact for the day to day management We can highly recommend this branch.","createTime":"2021-11-03T00:00:00.000Z","locationID":"TGD"}},{"id":"fcaaab8f-47a9-5a66-ae29-40435a5758a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with Thornley Groves. I sold my house and rented a property through the Altrincham branch, and couldn’t have asked for more support. The team are fantastic, but special mention to Ryan who always responded quickly with great problem solving skills. All the staff at this branch are kind and knowledgeable- I wouldn’t hesitate to use them again.","createTime":"2021-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"353c7ecf-af65-5ff3-aacc-e820ed856a05","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Beth Irons was helpful throughout the process, and made it very easy","createTime":"2021-11-02T00:00:00.000Z","locationID":"THF"}},{"id":"6aa012c7-d763-59da-a887-fcd43f31e81e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare Carpenter at Thornley Groves Swinton office was super helpful in selling my rental property. The sale was not straight forward to say the least and it took a long time to complete. Clares communication and professional manner in this complex sale was excellent. I would most definitely use Thornley Groves in the future.","createTime":"2021-11-02T00:00:00.000Z","locationID":"SWN"}},{"id":"f66e85a7-40d5-540e-8236-096ca028e062","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been in one of Thornley Groves properties for about a year. The moving in process was super quick and easy and any issues over the tenancy have been handled quickly and professionally. I'm moving out soon and getting references and moving out details have been a breeze, special mention to Adeeb Ahmed who has been brilliant and sorting referencing and replying to emails and in a fast and professional manner.","createTime":"2021-11-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"55d149ce-57e6-5c7d-8eb5-94d90042491c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional and friendly staff that seem to genuinely care about the transaction.","createTime":"2021-11-02T00:00:00.000Z","locationID":"SWN"}},{"id":"567f2a59-15f2-5290-aa0a-3287684a897a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie J was the estate agent that I dealt with. She was quick and efficient at both the viewing and the payment process, as well as kind and understanding of our situation. I was able to get a place inside an hour from phoning her, and could not recommend her enough.","createTime":"2021-11-01T00:00:00.000Z","locationID":"STY"}},{"id":"a16f1150-62c0-526a-addd-b588ac525ef1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Been a tenant with Thornley Groves for the last year, been great to deal with. The moving out and referencing part was made really easy by Adeeb Ahmed who was really very professional, great at replying to emails and super quick at answering questions.","createTime":"2021-11-01T00:00:00.000Z","locationID":"VGN"}},{"id":"7ebfb316-40e6-5bdd-b35e-f57fd340a2ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been super impressed by the standard of salesmanship and professionalism within the Hale Branch of Thornley Groves a special mention to Rhiannon who was a delight to deal with . I would not hesitate to use this branch again and would highly recommend them to future sellers and purchasers alike .","createTime":"2021-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4cb2e94a-cc76-5839-bc2d-8974a770b9c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It’s been one of the longest house sales in history but it has been handled with patience and sensitivity by Clare Carpenter at the Swinton office. Thanks so much Clare and team for all your support I couldn’t have done it without you.","createTime":"2021-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2682c57a-3a72-5a73-86de-353b12a9febe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is by far the best agency I contacted so I decided to choose them during my search. Sophie was helpful and made the process so smooth thanks!","createTime":"2021-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f50d8553-0243-52c6-8300-bd4e81ece065","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie and the team dealt with our lettings very efficiently - thanks for your help","createTime":"2021-10-30T23:00:00.000Z","locationID":"TGD"}},{"id":"40ca45d7-9d4a-5c6e-a134-63a4f90f4d84","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great people. Mostly dealt with Kirsty who I found to be helpful, knowledgeable and professional. Kirsty knew the area and market very well. The girls took their time with me and guided me through the process which for someone new to letting a shared house is not that easy ! Yes I would defiantly use Thornley Grive, Didsbury again.","createTime":"2021-10-29T23:00:00.000Z","locationID":"TGD"}},{"id":"d16b4e6b-ab25-54fe-95f4-40c5c19a98bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All of my dealings with Daniel Garrick have been satisfactory. I find him to be efficient, professional and a pleasure to deal with.","createTime":"2021-10-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"54033d39-8c34-505d-983a-5b8fa4102148","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have not met Aimee, however, felt like I have. We communicated via email in which she appeared professional, understanding, reliable & responsive. I would recommend her for any future role where required.","createTime":"2021-10-27T23:00:00.000Z","locationID":"VGN"}},{"id":"8a40400d-2542-5ead-b247-9b3e21715f31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Friendly and helpful staff. Occasionally difficult to get hold of individual staff members by phone, but usually prompt with email responses.","createTime":"2021-10-26T23:00:00.000Z","locationID":"TGD"}},{"id":"c6e1d48f-3aa0-557a-8378-afa3803c8a44","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From beginning to end everyone involved from Thornley Groves were excellent. As a first time buyer they explained everything in a way that was easy to understand, and arranged multiple viewings of the apartment even after my offer was accepted, allowing me to go in and take measurements so I could order furniture etc in advance of completion. I would highly recommend TG to anyone, particularly first time buyers trying to navigate their way around EWS1 form issues etc. Many properties listed by other estate agents noted their building had an EWS1 form, but left out the crucial part which actually explained that while they had as EWS1 form, it didn't actually meet standards required to purchase using a mortgage. All properties listed with Thornley Groves were very much 'what you see is what you get', with no hidden issues or causes for concern. Thank you Chris and Natasha!","createTime":"2021-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"def73b99-5839-5ea0-83e1-e3bb9e97bcaf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This was my second time using Thornley Groves as they had been the estate agent used for the purchase of the same property. They have been excellent communicators throughout, what has been a sale with a lot of bumps along the way. They have been proactive in chasing elements of the sale and keeping me informed of progress. Thanks, to Chris, Natasha and Charlotte for getting the sale of my flat completed and one step closer to having a garden!","createTime":"2021-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1daa0c10-851e-5a41-bdf9-19b3a6dbb7d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just completed on the sale of my property. I want to say a huge thanks to Clare Carpenter who has dealt with my sale from start to finish. Clare is extremely professional within her role and has kept me up to date throughout the process. Clare is extremely knowledgeable and is a credit to Thornley Groves. Thank you Clare, I would not hesitate to use you again Daniel Yearsley","createTime":"2021-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"28566be6-5cc1-5f82-9223-7ca67bac1472","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Kelly was on time, friendly and very helpful","createTime":"2021-10-25T23:00:00.000Z","locationID":"SWN"}},{"id":"d2154463-b69e-5964-ba47-0707a087a7d8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just completed on the sale of my property. Clare carpenter has managed this sale from start to finish, in an extremely professional , high standard way. Clare has communicated every step of the way and gone above and beyond. I would like to say a huge thank you Clare you are a credit to Thornley Groves and I would not hesitate to use the firm and also you personally again. Daniel","createTime":"2021-10-25T23:00:00.000Z","locationID":"SWN"}},{"id":"efcc768d-fb10-51d1-92a7-38ff03dd6e1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a viewing for a house we really liked and were excited to view. The booking process was really easy, just one simple and friendly phone call, with nice and helpful staff! When we got to the property we were met by Kelly who was really welcoming and friendly and instantly making us feel at ease with viewing the property, especially with how daunting viewing a house is as first time buyers. She talked us through everything we needed to know and really helped us on our buying journey! I would thoroughly recommend using Thornley Groves!","createTime":"2021-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"df0e61c8-526e-5844-bc52-6ec0d5d1d523","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chris, Natasha & Stuart were all brilliant throughout the sale of my apartment in Ancoats... Would definitely recommend.","createTime":"2021-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a914a865-c2d7-53c4-94bb-e537e3df09b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly agent(Kelly) and really good organisation!","createTime":"2021-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7d8e6c6-882b-58a7-a5de-977a7f12cef0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adeeb at Thornley Groves in Swinton was super helpful with my situation, even though it has been a while and they no longer had the property on their books. Would definitely recommend","createTime":"2021-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"559dd5a9-595a-538a-82bd-a0565d2ac1c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good","createTime":"2021-10-21T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"9d64fdca-b52d-5e8b-ad19-a978c66270fb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-10-21T23:00:00.000Z","locationID":"THF"}},{"id":"20ac72e4-411b-546e-9e11-4605628640cc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Let my apartment out on a let-only basis as I've done many times before. Process went very well, I was kept informed of progress, viewings, applications, etc - very refreshing to be kept in the loop and phoned/emailed as things progressed. I haven't had this with a lot of estate agents. A few people changes since I last did it, but they honoured agreements made with the previous staff. Sarah, Ay and Louise made it all very easy for me Thank you all","createTime":"2021-10-21T23:00:00.000Z","locationID":"ALM"}},{"id":"c6df245a-5759-519b-a7a9-d85ffac80a14","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing service from Kelly she was lovely to talk to and gave me all the information I needed.","createTime":"2021-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b323bd6-9681-52f6-9531-5120fe8d91ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Let my apartment out on a let-only basis as I've done many times before. Process went very well, I was kept informed of progress, viewings, applications, etc - very refreshing to be kept in the loop and phoned/emailed as things progressed. I haven't had this with a lot of estate agents. A few people changes since I last did it, but they honoured agreements made with the previous staff. Sarah, Ay and Louise made it all very easy for me Thank you all","createTime":"2021-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f3b87e3b-2541-5405-95d5-30faaf58e2e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Managed in months what Gascoigne Halman failed to do for two years. Simple, straightforward, efficient and got the job done.","createTime":"2021-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3f0a1331-7124-51f4-b530-a93b3b9c43e4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The guys have really been so helpful and professional with the dealing of our house rental. Could not feel in safer hands .","createTime":"2021-10-20T23:00:00.000Z","locationID":"VGN"}},{"id":"09a85e02-6ab5-5adb-96e7-43f8dd21c9f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-10-20T23:00:00.000Z","locationID":"VGN"}},{"id":"66db5dda-e34b-5df5-b89b-1df88592e19f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Never had any problems with this agency, I could also recommend Sean Kavanagh for his commitment and attention to details","createTime":"2021-10-18T23:00:00.000Z","locationID":"VGN"}},{"id":"feda6885-ac7a-511d-961d-677f629d57a8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-10-18T23:00:00.000Z","locationID":"VGN"}},{"id":"86b3bd29-131d-5096-a697-19817c35c728","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha and Chris did a fantastic job for us. We would have no hesitation in recommending Thornley Groves to anyone with a property to sell","createTime":"2021-10-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"74ae934b-141b-57d5-b6c2-a51a9e85ef8f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-10-15T23:00:00.000Z","locationID":"ALM"}},{"id":"db166954-3310-56cf-80bb-fdddaae41712","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Nice people, still waiting for them to get back to us.","createTime":"2021-10-15T23:00:00.000Z","locationID":"SWN"}},{"id":"5ee14d24-a0cb-53e9-ae3a-5cdae8f49bef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Samantha and her team are great -- they manage two properties for us, one which they recently re-let within hours and a second new property which was let within a day. They're a very modern and progressive outfit using good systems and tools with digital signatures etc. which makes life easy for us and our tenants. Payments are quick, statements are clear and their pricing is competitive.","createTime":"2021-10-14T23:00:00.000Z","locationID":"STY"}},{"id":"848424aa-22c5-51d9-a53b-01862bdecf25","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Chris and Natasha have both been brilliant throughout the sale of my city centre apartment. From start to finish, they kept me informed and made sure everything could run smoothly between myself, the buyer and the solicitors. Thank you to you both, it's been a pleasure!","createTime":"2021-10-14T23:00:00.000Z","locationID":"STY"}},{"id":"1d0f723e-fa5a-51ef-9c89-9a2e774f8de2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chris and Natasha have both been brilliant throughout the sale of my city centre apartment. From start to finish, they kept me informed and made sure everything could run smoothly between myself, the buyer and the solicitors. Thank you to you both, it's been a pleasure!","createTime":"2021-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"00bd5243-a69f-54a3-9279-6ebb9d8cd42d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Been usein the for 10 years","createTime":"2021-10-13T23:00:00.000Z","locationID":"STY"}},{"id":"8cbbc500-1b54-5d60-b39e-fa9d1f8361b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-10-13T23:00:00.000Z","locationID":"VGN"}},{"id":"8c1ddc2b-263f-5f51-9a61-bcfe13996c68","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"On 11 Oct 2021, I sent an email to my property agent regarding an overdue rental payment. He was on annual leave so his colleague, Katie Garner helped to handle my query. She reacted very fast and copied my email to her accounts department. Julija Traca of the accounts department sent me a reply on the same day. I received my rent the next day. Both Katie and Julija are very helpful and efficient","createTime":"2021-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d81277ca-88bb-5504-a5fc-a097ebe6c5d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with the Swinton Branch, in particular Kevin Russell who was always prompt to respond to any queries, guided us through the process efficiently and professionally from initial viewing to referencing to securing the property in Monton... Highly recommended, stress free Agency!","createTime":"2021-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"92987b92-88f9-5ec7-9cb4-ededf49c4b98","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves in Altrincham managed to sell my apartment in 1 week, £5,000 over the asking price!!!! From start to finish everything was made so simple and easy. Doug came out to value the apartment and from there I was kept up today every step of the way by Colette - she was amazing and nothing was too much trouble! I can't recommend them enough!!","createTime":"2021-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"487a5b0c-c3a5-57c5-9b55-6bd6cdaac4f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently sold my house with Thornley Groves, Swindon. Working with Kelly and Clare was seamless. Living four hours away from the property at the time, both of them made it incredibly easy for me, even visiting the property to take pictures to help with the furniture removal. I was updated throughout the process and I found them to be very responsive, professional and knowledgeable. I wouldn’t hesitate to work with them again.","createTime":"2021-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"be1cdb3c-7c5a-5b10-9293-ccc2de368bc2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience selling my home with Thornley groves. Both Kelly and Clare were great to work with. Living four hours away from the property at the time, they made the entire process seamless and even visited the property to help with the move when I could not. I wouldn’t hesitate to work with them again.","createTime":"2021-10-10T23:00:00.000Z","locationID":"SWN"}},{"id":"c869f4aa-4dac-5b40-92b1-a02cd4c6e479","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional, nice and efficient❤ Special thanjs to Ms. Claire❣","createTime":"2021-10-08T23:00:00.000Z","locationID":"ALM"}},{"id":"820b46a4-4cbd-5ffa-8772-821cb54ab992","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I can't thanks enough the brilliant agent called Eve K. , she was helpful, polite, always ready to satisfy any queries and solve any problem i had during renting process. The best agency and agent i ever had!","createTime":"2021-10-06T23:00:00.000Z","locationID":"STY"}},{"id":"22b7f659-b0de-522c-9d84-e69e99a75532","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I just would to thanks eve kelly because she was absolutely amazing and patient with me and she helped me a lot until I finally found an apartment Thank you again eve","createTime":"2021-10-06T23:00:00.000Z","locationID":"STY"}},{"id":"35b2033a-a021-5529-8fda-862e12a0bab5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Choosing an estate agent to sell my house with wasn't an easy decision - but I am so glad I chosen Thornley Groves. Kelly sold my house for me - she put me at ease throughout the process & made me feel super comfortable with her having to be in & out of my house (for viewings) so thank you Kelly for this! Once sold, Clare was always at the other end of the phone / email, answering my questions & helping me through the process (that was very challenging at times) .. but with her support I was able to feel as relaxed as possible. Thank you to both Kelly & Clare for what I would describe as a 5* service!!","createTime":"2021-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3023f901-5dae-595f-bb7f-f1d1e58a47d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-10-06T23:00:00.000Z","locationID":"SWN"}},{"id":"6270f2e5-d2a0-58a6-8923-4d069487ee50","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I just would to thanks eve kelly because she was absolutely amazing and patient with me and she helped me a lot until I finally found an apartment Thank you again eve","createTime":"2021-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c67f9d96-7164-586f-8fcc-4bc4e3d4bf69","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with thornley grove estate agents , very professional and helpful. Collette has been very communicative and everything was smooth from start to finish","createTime":"2021-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"03609b7a-db0b-5d0f-98b9-df6664f2ccf9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"In fact, Mr. Daniel Garlick​, Property Manager whom we have known closely for more than eleven years, has good morals and excellent dealings, and we are proud and proud of him to have also for our families and our friends for all of us as the coordinator and manager of our future requirements. We wish him more success and continued success.","createTime":"2021-10-05T23:00:00.000Z","locationID":"VGN"}},{"id":"f09c24bd-9db6-5872-b7dd-b83a99b5cd13","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It's Excellent to know Daniel Garlick has joined Thornley Grove as our Property Manager. In fact, Mr. Daniel Garlick​, Property Manager whom we have known closely for more than eleven years, has good morals and excellent dealings, It always gives me peace of my mind, and we are proud and proud of him to have also for our families and our friends for all of us as the coordinator and manager of our future requirements. We wish him more success and continued success. I congratulate the Thornley Groves Estate Agents management for a new company Business Sales Manager Mr. Daniel Garlick​.","createTime":"2021-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"807ed60b-eb4a-5571-b0f6-17eee6588df3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to the Matthews team. I recently let my property out as a first time Landlord and from first contact & through the whole process everyone was helpful, knowledgeable and gave great advice. My property was let quickly and I’m very happy with the whole stress-free management service. Would highly recommend them.","createTime":"2021-10-04T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"7e430f06-beb4-512f-b9ac-c6cbdcc2c7b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-10-04T23:00:00.000Z","locationID":"THF"}},{"id":"09ee1e26-00dd-5295-aa22-261219caee96","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"They were very quick to find me a new tennant at a great rent...very happy","createTime":"2021-10-04T23:00:00.000Z","locationID":"ALM"}},{"id":"a0f6a31e-bf68-526a-8877-724506626986","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-10-04T23:00:00.000Z","locationID":"ALM"}},{"id":"2cbc9a41-3d56-5314-8cb9-7b8adf0544dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with this company is great. I'm happy that Daniel Garlick is still my property manager. He is reliable, responds in a timely manner and ensures that all my concerns are addressed.","createTime":"2021-10-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7ecf4bc5-4557-5bc8-b299-d8c144fc1019","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It's great to know Daniel Garlick has joined Thornley Grove as our Property manager. He has been my Property manager for 8 years( over 10 yeaea plus for my neighbours), and he has been such an invaluable point of contact for me. He is helpful, effecient , and goes out of his way to get things actioned when need be. It gives me peace of my mind to have a familiar face , plus i know he will be a great assest to Thornley Grove, and all their current , & future residents.","createTime":"2021-10-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b8d66814-8f86-5c45-8661-26c00b2726f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Selling a retirement property during a pandemic is not the easiest of tasks but thanks to the team at Altrincham particularly Colette and Andy it was handled very professionally and smoothly. Thanks Guys.","createTime":"2021-10-02T23:00:00.000Z","locationID":"ALM"}},{"id":"ddc539ab-c7f8-55ed-9b87-a99a0c81551b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, smooth and easy. Even in weekends (Akeem Ffrench) did my referencing quickly.","createTime":"2021-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2699c85b-421d-5b7c-9eac-100cb7d605a1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The Great Service and Support Thornley Groves provided regarding my property portfolio, advertising and sale has been first class. With special mention to Andrew, Ryan and Colette whom assisted me all the way and made it surprisingly easy ! Well done Guys and Thanks again Sharona","createTime":"2021-10-01T23:00:00.000Z","locationID":"ALM"}},{"id":"3911af82-72df-5f30-927d-dcdc0d49de4c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin Chan provide Professional service and can help solve problems.","createTime":"2021-10-01T23:00:00.000Z","locationID":"STY"}},{"id":"db9d0515-7308-5790-8530-522974a03281","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"They are good however they did not work for me.","createTime":"2021-10-01T23:00:00.000Z","locationID":"STY"}},{"id":"ca05d161-1efe-51d8-abc8-64fcced943fb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I found that there was nothing that was to much trouble. Liegh Johnson was professional and quick to get the job done.","createTime":"2021-09-30T23:00:00.000Z","locationID":"VGN"}},{"id":"48101a83-75e8-5a1a-aecb-09397e2b84db","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to particularly recommend Laura T and Hayley B, they both made renting simple, stress free and quick. Their response time was impeccable with keen attention to detail, always ready to help with a great customer-friendly attitude. So far it has been a nice experience renting with Thornley Groove, Swinton.","createTime":"2021-09-30T23:00:00.000Z","locationID":"SWN"}},{"id":"836d8d90-20bd-5abe-ab57-869fd7b727d1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very professional company!! All the staff and employees are helpful and friendly and professional at the same time. Ms. Eve Kelly Helped me to find a suitable apartment near my study place. She was friendly and helpful. Thank you","createTime":"2021-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f74f3f4a-1f03-5b40-95ca-3f845aec7aa6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were delighted with Herwalds when selling our house. There was an awful lot of issues and delays caused by 3rd parties but Laurence and Anthony stayed on the case and kept us informed and up to date all the way through the journey. We have now sold and moved into our new home in London","createTime":"2021-09-29T23:00:00.000Z","locationID":"TGL"}},{"id":"0b84536e-6458-56ae-b2d7-b9f18536fc65","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-09-29T23:00:00.000Z","locationID":"VGN"}},{"id":"fce554c1-393a-5f96-bdbf-5658852f2ca1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I was in a property managed by Thornley Groves. The staff are incredibly helpful and quick to respond to queries. I required a reference from them recently and Akeem Ffrench was very quick to provide me with one.","createTime":"2021-09-29T23:00:00.000Z","locationID":"VGN"}},{"id":"704e2c16-3d5c-5e2e-b17a-6f3821e73d45","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves is a very professional estate agency. Our Property Manager is Penny Watson. She’s very helpful, she went above and beyond for us, very professional and experienced.She is extremely communicative and easy to reach to answer any of our questions at all times. I couldn’t ask for a better one.","createTime":"2021-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"efa680e3-3234-580e-a700-df57c47aa5ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly has been a great help with arranging viewings. Always friendly and professional. I would definitely recommend the Swinton branch to anyone looking for a property in the area.","createTime":"2021-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc5e1306-86ef-5144-bf6a-ead9349af921","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Staff were very helpful, most especially Justin Chan. He went above and beyond to get things sorted out for me. Thanks everyone","createTime":"2021-09-27T23:00:00.000Z","locationID":"STY"}},{"id":"b12e607e-bf40-52e5-bd29-8512e552da82","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley grove have been nothing but professional, honest and communicative . As a landlord , I maintain a good standard of property that I personally want the best tenant to rent; one who will appreciate the level of care that is offered to them by both myself and the agency I use. For this to work, I require a company to facilitate and work with both me, my house and the tenant. However, this can prove hard to find and as a landlord of over 10 years, it has been!! Although recently, I have discovered Thornley Grove who are new to the Didsbury area and I am very much impressed! The team there have exceeded my expectations, Kirsty especially but also Hannah too and Ellie at the weekend. I would highly recommend them to both tenants and landlords. I really wish them all the very best and hope to see them in Didsbury foreseeable future ! Thank you guys!!","createTime":"2021-09-27T23:00:00.000Z","locationID":"TGD"}},{"id":"cfaaec4c-ea77-5f4c-b5e0-1dbed159ed3d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very impressed with the help of Justin Chen. He is professional and efficient. He helped us get through all the process with ease.","createTime":"2021-09-26T23:00:00.000Z","locationID":"STY"}},{"id":"e0c49993-ae65-5b8f-b6e9-07efdaa9cc27","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-09-26T23:00:00.000Z","locationID":"STY"}},{"id":"913a043a-1980-5091-8d62-4b9c4b547040","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m writing as a landlord. Thornley groves has been very helpful and very quick to find me a tenant. Providing me with valuable advice. Every staff I’ve dealt with on this occasion has been very helpful. Particularly Justin who has gone the extra mile to seal a fantastic deal. Many thanks.","createTime":"2021-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d2f55d4-40b6-5478-ae1d-03c72cc68839","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves is a very reliable estate agent. I'm very impressed with the help of their staff Justin Chan. He is very efficient and has helped us get through the whole process with ease. He is a star!","createTime":"2021-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4f1e85cc-43b8-5318-ab4a-8b645a4ddc2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The man called Justin really helps me a lot during this tough period. He helps me to get an ideal house in Manchester. He really provides me with a five star service quality.","createTime":"2021-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9a2e68c1-2b44-51ca-b1e5-70d1249b4e22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a great 939673 with Kelly , was super friendly and informative.","createTime":"2021-09-25T23:00:00.000Z","locationID":"SWN"}},{"id":"e1dffeca-b069-5648-9958-e9e71b3d375b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great viewing with Kelly , was super friendly and informative.","createTime":"2021-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"225c0edf-5185-507a-9534-551b4252deaa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was very helpful taking us around the property and very informative too","createTime":"2021-09-24T23:00:00.000Z","locationID":"SWN"}},{"id":"1017c65e-88e3-5fb4-a73e-b2436240bb61","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"In the age of crisis in this part of the property industry, finding an agent who can actually sort things out for landlords and do it well is a rare thing.","createTime":"2021-09-23T23:00:00.000Z","locationID":"VGN"}},{"id":"cae203b8-5b52-59da-8685-43a70a6280c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabriel Walker was the agent for the flat I rented. He was extremely helpful, open, transparent, and reliable through the whole process, I would definitely recommend him to all my family and friends.","createTime":"2021-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"18d14f1f-39c4-50bb-89cf-6136e0bbc0cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Viewed a property today with Kelly. Kelly was very welcoming, friendly and more importantly honest. I would definitely view more properties with you guys.","createTime":"2021-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0864d35b-2b81-53ae-bca0-dbc99094bee8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gabriel Walker thanks so much, you are helpful, and such a nice guy! Thanks for taking the time and calling me every time I needed it! My favorite guy on Thornley Groves :)","createTime":"2021-09-22T23:00:00.000Z","locationID":"VGN"}},{"id":"19ccb8d4-fa2d-5dc2-871f-da25c50765fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabriel Walker thanks so much, you are helpful, and such a nice guy! Thanks for taking the time and calling me every time I needed it! My favorite guy on Thornley Groves :)","createTime":"2021-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"104db669-630c-5d11-838f-122b4bcef5d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jade has been great!! Excellent customer service, fast response and very understanding. Made me out at ease!","createTime":"2021-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e1bcbfab-c853-5ea4-9080-73ee105b8e4b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jade has been very responsive to my questions. She has reassured me, got back to me fast and had been able to make moving out a smooth transition. Very pleased with her customer service!","createTime":"2021-09-21T23:00:00.000Z","locationID":"VGN"}},{"id":"6ec080de-5c2f-51c7-944b-0139fbf9a989","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had an issue with a wasps nest & a broken dishwasher,,, James Callaghan who works in the Altrincham lettings office sorted both problems quickly & efficiently. James always replies to my emails/phone calls.","createTime":"2021-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a4504332-d313-5763-a091-f0c5e13108a1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big thank you to all the team for your help. Special thanks to Ryan for his communication, advice and availability. Highly recommended and no hesitation in using Thornley Groves again.","createTime":"2021-09-20T23:00:00.000Z","locationID":"ALM"}},{"id":"118bd84e-ec5d-58ed-80f2-2a734855b04e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Helpful and nicely organizes the work","createTime":"2021-09-20T23:00:00.000Z","locationID":"STY"}},{"id":"9d3ab68b-f21a-5fb8-bf1c-cf80e1edc44e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly showed us around a property today was very helpful answered all our questions and was very friendly highly recommended.","createTime":"2021-09-20T23:00:00.000Z","locationID":"SWN"}},{"id":"5b72af84-8640-50f2-a79c-cf826ed93393","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-09-20T23:00:00.000Z","locationID":"STY"}},{"id":"4b0a80fe-27da-5ae8-a82d-3a53515fa440","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"good quality","createTime":"2021-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a053c0ee-7f7a-5579-9d46-5e3bc30c3ce2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both Laura and Hayley worked hard to get us tenents they were very proactive and engaging and we seem to have good quality people in our house which is exactly what we wanted","createTime":"2021-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"77509106-1f81-5146-baf1-c80f55baa84f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-09-20T23:00:00.000Z","locationID":"SWN"}},{"id":"e02685e1-bd76-5a3f-918f-7d97b01bba6b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Always professional and fast responses, especially from Akeem Ffrench","createTime":"2021-09-19T23:00:00.000Z","locationID":"VGN"}},{"id":"67b2b370-dd3f-5cb5-ba58-002c93caaf88","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-09-19T23:00:00.000Z","locationID":"VGN"}},{"id":"53659a3e-2d4e-5d5a-8816-35801fb368fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick responses, reliable, professional and friendly, especially from Akeem Ffrench.","createTime":"2021-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0fb56a12-d4f3-5e9e-847a-6e4df08d043f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We could not fault any of the staff in the Sale office, but particularly Carolyne and Robert. They were all professional, helpful, understanding and responsive from start to finish, particularly as our transaction got a bit fraught towards exchange. They were head and shoulders above any of the other agents in our chain. We’d thoroughly recommend them!","createTime":"2021-09-17T23:00:00.000Z","locationID":"SAL"}},{"id":"5d6fe461-4438-55e2-98b5-ad52e9fc848b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gavin Wiley was extremely helpful and accommodating! He was very quick to reply to any concerns and inquires I have had about the property and was professional all throughout which made my experience securing a place comfortable. would definitely recommend!","createTime":"2021-09-16T23:00:00.000Z","locationID":"THF"}},{"id":"f76e439e-41b1-57df-a808-7cf239ed1a5f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good","createTime":"2021-09-15T23:00:00.000Z","locationID":"HAL"}},{"id":"c4ba2f48-3818-5103-b84f-63e518b3c2ec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Overall my lease with Thornley Groves was satisfactory as my landlord was very good at handling all my repair requests, of course with the help of property manager Leigh Johnson who within the last 3 months of the end of the lease switched to Olivia Knowles . I would like to leave my dissatisfaction with the response in the emails and the return of calls. During all the time of rent I always had to send several emails and call several times for the issues to be resolved. In the case of the check out report it was no different, I waited another 15 days from the delivery of the keys(27/08/2021) until it was resolved. The check out report was carried out on 31/08/2021 and nothing was done until 13/09/2021, the day I was able to talk to Thornley Groves. I sent 3 emails to Olivia without return, I called several times and her phone went straight to voicemail, the property manager's main voicemail is full and it is not possible to leave a message. This is further proof that people try to talk to you and they can't. This needs to improve a lot!!! In the end, On 13/09/2021 I managed to speak on the main phone in the accounts department and the call was transferred to Richard Lowey, who solved the problem.","createTime":"2021-09-15T23:00:00.000Z","locationID":"VGN"}},{"id":"f35cffd0-c22e-5ce2-a984-df7b9aba7447","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My case Manager Gabriel Walker at Thornley & Groves did an outstanding job. He was knowledgable, understood quickly a complex situation, had excellent people skills and solved everything in a day. His performance is outstanding.","createTime":"2021-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"18aab0e6-a5b1-575f-81d5-851ad6f42e37","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-09-13T23:00:00.000Z","locationID":"SAL"}},{"id":"c534fb27-86c8-5639-bd22-d6b6621ed006","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All very professional and have made this process simple and stress free! Thank you!","createTime":"2021-09-13T23:00:00.000Z","locationID":"ALM"}},{"id":"282e194b-1407-531f-b34e-eef9ceb4ab44","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves has always been my number 1 pick to manage my property. Katie Garner has been my property manager for the past few years and has always found me tenant after tenant. She represents the company impeccably. A wonderful credit to TG.","createTime":"2021-09-13T23:00:00.000Z","locationID":"VGN"}},{"id":"cb4f5da7-bb4e-5048-9a4b-3d1609ad2f05","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has always been my number 1 pick to manage my property. Katie Garner has been my property manager for the past few years and has always found me tenant after tenant. She represents the company impeccably. A wonderful credit to TG.","createTime":"2021-09-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0adb0f90-5423-56f2-9d83-4e0b2ee111bc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah Whyte of Thornley Grove dealt with my property for just over a year. She was always quick to get back to me, helped to get the house into good order, brought tenants in almost immediately after work had concluded, and helped to deal with any problems promptly. The fee charged is very reasonable for the service provided.","createTime":"2021-09-12T23:00:00.000Z","locationID":"VGN"}},{"id":"e59082e2-db2e-5be1-9f22-d86ad3b6d0d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-09-08T23:00:00.000Z","locationID":"TGL"}},{"id":"be4b4a72-8a99-5c23-8dee-00848b378ffd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Our property manager, Penny, was very helpful throughout the process - thank you for everything Penny.","createTime":"2021-09-08T23:00:00.000Z","locationID":"VGN"}},{"id":"bfe54fe2-3959-5e03-8c0d-6fc447a07c35","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma Cliff from Thornley Groves has been very efficient in handling the change of tenancy of our Manchester flat. Everything has gone smoothly and we have been kept informed along the way. We would like to thank Emma for a seemless service. Thank you.","createTime":"2021-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4e4d0fe-a113-5db4-a5c2-10ad7d262769","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Penny was very helpful throughout the process - thank you for everything Penny!","createTime":"2021-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c659893c-bd88-5381-acce-b795aa6acf5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was pleased with Richard Lowey, the way he handled my query around deposit release.","createTime":"2021-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1a020123-a975-504b-b0b8-7996a3593964","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare & Kelly were always quick & helpful in dealing with any issues in relation to the sale of our property. Would recommend them to anyone who wishes to sell there property !","createTime":"2021-09-08T23:00:00.000Z","locationID":"SWN"}},{"id":"db1460a7-9ae4-5371-94cf-28841d53b1ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've recently been involved with Matthews, more specifically Laura from the team, as a buyer purchasing a property through them. From the very start Laura has been really good at keeping me updated with the progress, being very proactive when dealing with legal teams and quick to try and resolve anything that needed additional action. There were times during the purchase that were very testing and stressful and throughout Laura remained professional towards both myself and her client and had a very calming manner. I felt it was a true test of her character how she handled the sale. Athough unfortunately I could not proceed (through no fault of the EA) I wouldn't hesitate to look for further properties with Matthews as I felt supported by her throughout the whole process. Thank you Laura, you are a credit to the company","createTime":"2021-09-07T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"b4480f1f-e991-55e9-a231-9222151e7d4e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing service","createTime":"2021-09-07T23:00:00.000Z","locationID":"TGL"}},{"id":"5bb095a1-5138-50a7-8cbb-7561ebabee5d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-09-07T23:00:00.000Z","locationID":"VGN"}},{"id":"6492266f-0155-5b3e-96f4-16675867a956","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves managed the sale of my apartment in Ancoats (Summer 2021). The sale took two months from marketing to completion. It achieved 4% more than the asking price and 10% more than the lowest valuations received from other city centre agents. I was impressed by Thornley Groves' ability to generate immediate interest in my property. They clearly understood their market and were able to target prospective buyers accurately and effectively. I received four separate offers after just three days on the market. Once the property was under offer, the team continued to support my sale efficiently. Communication was clear throughout and actions were completed immediately. I can't fault the service I received. Thanks Hannah, Chris and Natasha.","createTime":"2021-09-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"455173eb-5950-5619-acb5-d63b6a91c2ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I requested a viewing on a property but due to work commitments I couldn't view it until late on in the day. Kelly was happy to arrange the viewing later in the day and show me round the house she was very professional and helped with any questions I had.","createTime":"2021-09-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"078540f0-99b9-5ca6-bc49-6126d94bcb9a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve Kelly is the best and most caring, intelligent and intuitive consultant that I have ever had the pleasure to meet.Thornley Groves have an absolute gem in her. Eve goes well beyond the extra mile and found what my daughter was looking for. I have no words for the generosity of spirit that she has & understanding. For us finding a suitable rental was a major stressor to the family and yet Eve pulled out every possibility. She cared and it is not just a job to her. She connects and empathises with what someone wants and what is important to them. I hope Thornley Groves realise how Eve's work ethic is beyond simply fulfilling a contract. Her commitment cannot be bought, its heartfelt and so driven to provide the best that she can. She took us from place to place relentlessly and wouldn't give up. Eve negotiated a new sofa even though I was working out how I could fix it (it was fallen in on two sides & uncomfortable) she offered to ask the landlord and one is arriving one week later on Wednesday. All other agents that we dealt with outside of Thornley Groves were officious, indifferent and shrugged their shoulders. Eve Kelly is outstanding in every way and has left a lasting impression about Thornley Groves reputation as the most driven consultants that strive for the very best and they have it in Eve particularly. They are lucky to have her working for them.","createTime":"2021-09-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc84ceeb-da59-564b-a735-a817722600ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m really so glad to work with Thornley Groves Estate Agents as they all are a professionals and well known to there job. Million thanks to your support.🌹🌹🌹","createTime":"2021-09-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7197f75b-dce7-50e7-902d-19c48cd31518","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-09-05T23:00:00.000Z","locationID":"SAL"}},{"id":"825e6a12-176d-5a41-bebc-d1294c58a6ee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"IF YOU ARE LOOKING A VERY PROFESSIONAL AS WELL FRIENDLY STAFF FROM PHONE CALL TO VIEWINGS TO SMOOTH MOVING, LOOK NO FURTHER AND KRISTY IS REALLY PROFESSIONAL. PROPERTIES THEY OFFER ACCORDING TO MY EXPERIENCE WERE REALLY DECENT. THANKS","createTime":"2021-09-05T23:00:00.000Z","locationID":"TGD"}},{"id":"598f69d7-d3a4-53eb-a60e-998ec3bf2f1b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kirsty Challinor is nice and professional. She helps me a lot.","createTime":"2021-09-05T23:00:00.000Z","locationID":"TGD"}},{"id":"7ff02cb9-de9f-5780-b6ca-9ff556f73e5d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The flat has been rented out faster than I expected. The staff are really helpful and efficient. Jodie who is patient and responsible helped me sort out the fees I was not certain. Thank you very much for your help.","createTime":"2021-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"58b0f40d-2a3b-535c-abff-7c8abf7e0467","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Christine and I recently sold our flat on Handbridge. We used Matthews as selling agents and Matthews were also managers of our block of flats. There was good communication with the sales team who were responsive and professional. The block management team prepared an information pack for the buyer of which our solicitor was extremely complimentary. This saved a lot of toing and froing between solicitors. As a result we had a very easy property sale! Everything happened when it should. We can’t thank Matthews enough we are very impressed.","createTime":"2021-09-03T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"f6b0be68-92d2-5b5c-a05d-9f32a239275b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Million thanks to ELlIE who supported me a lot to get in with the forms and applications, I just arrived to UK last week, but with her support I felt I’m in my country. The team as whole doing a great job Thanks to Kristy who gave me the key with a lovely smile and good customer care . Thanks to all who is Emailing , reassuring and instructing me all the time.(Annette, Hannah )etc .... I will recommend your agency to others . All the best for All 🌹🌹🌹","createTime":"2021-09-02T23:00:00.000Z","locationID":"TGD"}},{"id":"44c3898d-737b-5603-b9f9-0dcbec63973b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have recently moved to Thornley Groves for our lettings and have found Kirsty to be professional and friendly. Very pleased.","createTime":"2021-09-02T23:00:00.000Z","locationID":"TGD"}},{"id":"49eadb4c-4b24-5a0d-b229-0faf2d0ff552","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was our first time viewing a place to buy ever and we didn’t know what to expect. Kelly showed us around and she was really friendly and was willing to answer any questions. I’ve tried booking other viewings with other agencies since and I can now confirm how good she was. They get back to you as soon as they can which is within a day.","createTime":"2021-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"551e4d41-426f-5f01-b45a-d57b4d110d0b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was so friendly and knowledgeable about the property, its history and the local area. She has certainly made the stressfull process of apartment hunting much more pleasant and her enthusiasm is infectious!","createTime":"2021-09-02T23:00:00.000Z","locationID":"SWN"}},{"id":"3ea235a2-bdb5-5a6d-b274-a5a136d9fa5f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was super friendly and she turned up on time. We didn’t know what to look for as it was our first viewing to buy but she didn’t make us feel awkward or anything. She was happy to answer any questions. I’ve tried booking other viewings with other agencies since and I can now confirm how good they they!","createTime":"2021-09-02T23:00:00.000Z","locationID":"SWN"}},{"id":"1d5e87ba-6144-5a52-90be-b5f5eb7cd40c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was so friendly and knowledgeable about the property, its history and the local area. She has certainly made the stressfull process of apartment hunting much more pleasant and her enthusiasm is infectious!","createTime":"2021-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a21cea72-1205-5394-b25c-ea7f9331096e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jodie and Ellie were brilliant from the beginning up to me getting the keys. They were polite, responsive, and kept me informed at every stage.","createTime":"2021-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed453c9f-5a6b-5e4c-b418-450582dd5a44","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-09-01T23:00:00.000Z","locationID":"VGN"}},{"id":"578235d3-c937-5c63-b72c-c30154007b81","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The utmost thanks to Natalie Marshall of the Monton branch of Thornley Groves. It has been the most frustrating 12 months of my life what with all the problems my solicitor caused. Without question, if Natalie hadn't been involved, this would have fallen over long ago. There were at least 4 or 5 occasions when I thought it must be dead in the water, and I'm sure from the sellers side he would have wanted to pull the plug many times more without her guidance and reassurance. I've previously worked in estate agency myself for many years and the work that goes in to holding a sale together behind the scenes often goes unnoticed and undervalued, so I can certainly testify to the exemplary efforts put in by Natalie over the last year. I cannot thank you enough, without you this wouldn't have completed. Damian","createTime":"2021-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d588c53a-cdb4-5cf5-96e9-c57ce33991b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The utmost thanks to Natalie Marshall of the Monton branch of Thornley Groves. It has been the most frustrating 12 months of my life what with all the problems my solicitor caused. Without question, if Natalie hadn't been involved, this would have fallen over long ago. There were at least 4 or 5 occasions when I thought it must be dead in the water, and I'm sure from the sellers side he would have wanted to pull the plug many times more without her guidance and reassurance. I've previously worked in estate agency myself for many years and the work that goes in to holding a sale together behind the scenes often goes unnoticed and undervalued, so I can certainly testify to the exemplary efforts put in by Natalie over the last year. I cannot thank you enough, without you this wouldn't have completed. Damian","createTime":"2021-09-01T23:00:00.000Z","locationID":"SWN"}},{"id":"c6f09add-f582-53bf-8ed5-fe9edc6df7ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had a great experience with Thornley Groves, even with unique and hard work buyers throughout this journey. However Andrew and Ryan were extremely helpful, professional and supportive through this process and we cannot thank them enough for finally getting us sold.","createTime":"2021-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"451bb3d6-bde2-54b5-a306-4b82670ee783","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thank you for the quick and excellent service.","createTime":"2021-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"32b2e329-b0c6-58c0-8327-06ff222e3ef4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Gabriel was always ready to answer our questions and has worked hard dealing with our property. Sadly, a hands-off approach by Thornley Groves meant that property issues took a while to be resolved.","createTime":"2021-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"00caf7ff-d5ba-56cb-a228-1a8cfdbbf30e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Had fantastic service from Liam and the team, we had a long process going through more than one property and are happily settle with flexibility on pets and changing up the interior which is a breath of fresh air based on past experience with other estate agents.","createTime":"2021-08-31T23:00:00.000Z","locationID":"TGL"}},{"id":"afe025df-e0f2-5dde-9c3f-8359337ddc8d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really appreciate the help and professionalism of the Thornley Groves agents, especially Aimee. Thank you!","createTime":"2021-08-31T23:00:00.000Z","locationID":"VGN"}},{"id":"1b1d43fd-38d0-5b1b-9706-fb89b729819d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really appreciate the help and professionalism of the Thornley Groves agents, especially Aimee with my recent issue. Thank you!","createTime":"2021-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa6ef21f-17a7-5f04-b13c-9f64e1eff860","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornely Groves have been helpful at numerous points throughout our tenancy. Katie G has been our main point of contact and she has been happy to promptly assist with any queries and concerns we have had. Their online portal makes it easy to report any maintenance issues.","createTime":"2021-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"589b38ba-3814-5974-b7ac-e648e5a1ce9e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to thank Antonia Juskiw for her care and attention when I was selling my house. I could not have asked for better service and would highly recommend her to anybody buying or selling in the property market","createTime":"2021-08-30T23:00:00.000Z","locationID":"THF"}},{"id":"177713f0-f43e-5e31-8f87-af1a546530a3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Toni was delightful from the start, responded quickly to each email. Helpful, professional and personable, a pleasure to deal with. Thankyou so much for all your hard work, helping me to buy the property","createTime":"2021-08-30T23:00:00.000Z","locationID":"THF"}},{"id":"2f2c24ab-180d-592a-883f-dbd2d5055689","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The overall experience is pleasant. My agent, Justin Chan, is responsible and helpful. Would definitely love to choose Thornley Groves again.","createTime":"2021-08-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9daffbd5-01e9-5b11-a29b-70bdbe120f94","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emma Cliff has just renewed a tenancy without any \"dead time\" between the tenants and handled the agreement in a most efficient manner.","createTime":"2021-08-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"728fecf0-d34f-5aa0-906c-3eef2e7a338d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was great, she was so friendly and informative! Thank you!","createTime":"2021-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f0965eb9-bcbc-5302-b9ed-fc2907a1a72b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly and Clare were very approachable and helpful throughout, and the sale went through without a hitch! I would not hesitate to use them again.","createTime":"2021-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c98cdca-3ea6-5129-a25c-344c1a61a1af","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-08-26T23:00:00.000Z","locationID":"VGN"}},{"id":"86206379-dd36-5326-941a-4ddae9e56376","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I really appreciate for the help from Thornley Groves during my property renting in Manchester. Especially for the customers Jade Smith, I would thank her quick response and professional work, as well as Gabriel Walker and Gabrielle Roberts, they are always resplied to me quickly and patiently. Thank you for their help. I would strongly recommomde Thornley Groves as the property agent.","createTime":"2021-08-25T23:00:00.000Z","locationID":"VGN"}},{"id":"5d20a32f-497a-5979-9a3a-6bf4dfb5c4e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Robert the Manager was very pleasant and informative on his visit to the flat we wished to sell. It was sold in the first week and we received an excellent price for it. His Staff in the Office are very approachable and will always help you with questions, especially Caroline who is very friendly and capable. A STRESS FREE EXPERIENCE.","createTime":"2021-08-23T23:00:00.000Z","locationID":"SAL"}},{"id":"dc9b14cb-bd02-565b-801a-aae81553cc18","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was really impressed with the way Aimee manages lettings so that everyone comes away happy. Has a genuine understanding of the market and individuals in it. Her personal touch is effective and appreciated","createTime":"2021-08-23T23:00:00.000Z","locationID":"VGN"}},{"id":"e29ac743-7337-5207-96b9-62f0642f919a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"They were helpful and professional, especially Mr. Akeem Ffrench in our area.","createTime":"2021-08-23T23:00:00.000Z","locationID":"VGN"}},{"id":"76911140-f340-5000-8fd4-142edd490f00","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was really friendly and helpful. Very knowledgeable about property and area and had plenty of time to show me round.","createTime":"2021-08-23T23:00:00.000Z","locationID":"SWN"}},{"id":"5d11435a-d1a8-57d2-b350-a0b71dd581ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was really friendly and helpful. Very knowledgeable about property and area and had plenty of time to show me round.","createTime":"2021-08-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5563c1a1-20f8-55bf-b1a6-39ce06423112","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lovely ladies, both in Sales and in Rental. They made a big fuss of Belle, my disability French Bulldog too","createTime":"2021-08-22T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"cced9a67-4103-57bf-a4d4-d5e32549ffa4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team in Didsbury have been great from start to finish! From viewing the property with Ellie to going through the finer details with Annette & Kirsty. All other agents need to take note!","createTime":"2021-08-22T23:00:00.000Z","locationID":"TGD"}},{"id":"31cbc16c-41bd-5b5d-bf2a-2b2b10df84c7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My move into my new rental property has been so easy and stress free because of the great lettings team! I will be recommending them to all of my friends, thanks all!","createTime":"2021-08-22T23:00:00.000Z","locationID":"TGD"}},{"id":"fc9729da-5f9f-53b7-a5c6-101f73ac27f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"2021-08 I paid rents upfront and no damage to the property. It's been 3 weeks after my tenancy ended but there was no active progress update on the deposit refund. There was no email response to my enquiry on the issue either Upon escalation, Richard Lowey got into the loop to resolve the issue. Richard actively responded to my enquiries, managed to get the approval to release the fund, called me to make sure all bank info was in place and liaise with the accounts team to release the fund. Now the fund was received in full within a week's time after escalation Comments: Thanks to Andy Lane. He was very responsive when the tenancy was still in force Much thanks to Richard Lowey to kick start and complete the whole deposit refund process. I especially appreciate Richard for his willingness to uphold the agreement and go for an extra mile to help me out even if this is not part of his job To TG, it is really important to know that they would uphold what was agreed, or it would be quite unfair to tenants just because the landlord was not reachable. Imagine the fairness when rents need to be paid on time (within days agreed) but refunding deposit is just a matter of choice (within 90 days unagreed) 2021-04 Thanks to Mr. Andy Lane for his prompt arrangement for an engineer to come to fix my oven. Although the issue was reported during the Easter holiday, Andy managed to sort it through for me so that in the early morning of the first working day after, the engineer arrived and fixed the oven for me in 20 minutes. Thanks to the engineer who helped out as well","createTime":"2021-08-22T23:00:00.000Z","locationID":"VGN"}},{"id":"3395d62c-b39d-5565-b64d-1c4e48ab0690","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good viewing provided by Kelly who was knowledgeable pleasant and patient.","createTime":"2021-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c006678-f000-5c9a-9f94-8d65c1f4b11d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Akeem French was my customer service rep and he was very helpful","createTime":"2021-08-21T23:00:00.000Z","locationID":"VGN"}},{"id":"15e153e2-b74c-526f-bbc7-e9e492f034ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My Letting Coordinator, Emma, was brilliant and provided great guidance for the process of renting the property. All paperwork was provided quickly and I was regularly updated.","createTime":"2021-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a498373f-8015-5d4e-9498-489a2292fe57","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to take the opportunity to give the agency and namely, Claire Blackham, a positive feedback as we found her very professional and efficient in addition to being polite and kind. She has been proactive advising us of upcoming properties in time for us to book a viewing. This has reduced the amount of pressure the house move has put on us.","createTime":"2021-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"61447826-f8da-531e-8e26-6d9f89405290","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to Sheryl Gregory​, Akeem Ffrench, Jade Galtrey Smith! Both of them always give quick responses to your inquiries.","createTime":"2021-08-18T23:00:00.000Z","locationID":"VGN"}},{"id":"7e0437bb-9226-5a6e-bf41-7d98d0a0e674","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Sheryl Gregory​, Akeem Ffrench, Jade Galtrey Smith! Both of them always give quick responses to your inquiries.","createTime":"2021-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"27a638bb-9864-51a2-8e42-0d45e6cdb2e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Outstanding customer service, Kelly was a superstar. I'm from London and came up to find an investment property to help towards my pension and Kelly found me a gem. She took her time and showed me every detail of the house and area, the guided me through the offer process and has been excellent throughout, she is a real credit thornley grove.","createTime":"2021-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"14946e34-186b-5f68-a497-8665d72680d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently sold our house in Brooklands through Carolyne Brindle at the Sale Branch, to say Carolyne was excellent is an understatement, throughout the sale Carolyne, controlled and pulled the two solicitors and the buyer together with great expertise and when we felt frustrated Carolyne reassured us and made us feel calm and relaxed .. thanks Carolyne Brindle a job well done","createTime":"2021-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"92bcca50-9eed-57ed-bab0-a8c8fd746d4a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We attended a viewing appointment with Kelly from Thornley Grove Estate agents today and she was absolutely fantastic. Kelly provided a great experience and presented the property really well. Kelly's knowledge of the area was excellent and she helped us look at the potential the property had. First class experience","createTime":"2021-08-18T23:00:00.000Z","locationID":"SWN"}},{"id":"c5f96364-7c6e-5dfc-9ac4-0c9a0e51cf95","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-08-17T23:00:00.000Z","locationID":"SWN"}},{"id":"1afc0fb6-9df8-5f4b-aaa5-f4c29fd4c2cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Letting through thornley groves was smooth and straightforward. Claire was very helpful showing us around the apartment and answered all of our questions. Both her and Emily were quick and helpful throughout the whole process of applying for the property.","createTime":"2021-08-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"828ae00c-4314-5bbb-b20a-16f6dccd9539","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely incredible service from the team! Helped me so much and managed to provide a reasonably priced and located flat for myself - Sam Hawkes","createTime":"2021-08-16T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"179cae7e-dd68-5a20-99f4-69c3374e351d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Effective and warm-hearted","createTime":"2021-08-16T23:00:00.000Z","locationID":"THF"}},{"id":"e03657e1-168f-5f32-a921-3f0c5d0a4c5d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently bought our first home with Ryan Openshaw at the Timperley branch. Ryan was friendly, knowledgeable and extremely helpful throughout the process. Our purchase didn't go as smoothly as hoped (due to issues with the solicitors) however Ryan was always reliably on hand to advise, assist & give peace of mind whenever we needed. Would highly recommend.","createTime":"2021-08-16T23:00:00.000Z","locationID":"ALM"}},{"id":"1d129c10-7040-52b3-8a3f-db4160292bf7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’d just like to thank Emily and Claire for there help in sorting my new accommodation out. They were professional, thorough and they explained each step of the process to me. I would highly recommend Thornley Groves and there excellent team.","createTime":"2021-08-16T23:00:00.000Z","locationID":"ALM"}},{"id":"efe8bfff-be6a-5b7d-9eb9-ce2a4bcc054e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We really enjoyed working with Claire to find our perfect rental property, she was so friendly helpful and enthusiastic about our search! Would definitely recommend. Emily was great, very helpful and understanding on the admin side of things! Thanks very much.","createTime":"2021-08-16T23:00:00.000Z","locationID":"ALM"}},{"id":"c808195f-3960-564b-8bc5-c3d0bee2e365","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Claire and Emily especially went out of there way to make sure our experience was substantial and all the complications were sorted in time.","createTime":"2021-08-16T23:00:00.000Z","locationID":"ALM"}},{"id":"02291171-5b3b-51c0-8cc9-a4d6d36ae20e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had exceptional service and would highly recommend Thornley Groves to anyone wishing to rent or buy Thank you once again Ellie and Gabriel","createTime":"2021-08-16T23:00:00.000Z","locationID":"STY"}},{"id":"b817e6d3-b0a7-567b-987a-50b49e93ec6e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jade is a very helpful member of the team and a credit to the organisation","createTime":"2021-08-16T23:00:00.000Z","locationID":"VGN"}},{"id":"2ba10511-a72a-51b5-ac6a-6a99145ec081","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently bought our first home with Ryan Openshaw at the Timperley branch. Ryan was friendly, knowledgeable and extremely helpful throughout the process. Our purchase didn't go as smoothly as hoped (due to issues with the solicitors) however Ryan was always reliably on hand to advise, assist & give peace of mind whenever we needed. Would highly recommend.","createTime":"2021-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f011304c-973b-5f59-b137-4a2f94109631","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great viewing by Kelly….. She was extremely helpful, informative, and enthusiastic. An offer is on its way…..","createTime":"2021-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4a0a50dd-01bf-56fd-b0b2-878d49944cf4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was really friendly at the viewing and was able to answer all our questions. Great service.","createTime":"2021-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"02d54d75-a47c-5924-99d4-30fafc5f1734","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After our general enquiry, Justin got back to us and organised a viewing for the next day. He was well prepared, knew the property and answered all the questions we had. Even though he was a bit pushy, he definitely added value to the viewing by extra recommendations and comparison with other properties. After the viewing, he was very fast to answer our follow-up questions and the reservation of the property was done in the next day. Thank you!","createTime":"2021-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7046ceca-96dc-52e4-8a55-8f0255aca497","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"very friendly and helpful","createTime":"2021-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6266aaa3-11ac-575a-9517-7fca2aeebd7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was really friendly at the viewing and was able to answer all our questions. Great service.","createTime":"2021-08-15T23:00:00.000Z","locationID":"SWN"}},{"id":"f20ee5fd-9eac-5791-aceb-da853687de46","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good agency with reactive and professional people, I dealt with Kelly McDermott, process was clear and efficient. I received many advices very useful","createTime":"2021-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0db830d9-6a77-5001-9668-8fd274058d50","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Over the last few years I've viewed many houses in the Worsely/Swinton/Eccles area, firstly looking for our own home and more recently for a buy to let business we've set up. I've found the Swinton branch of Thornley Groves (formerly Carr and Hume) always extremely helpful, patient and friendly. Having previously worked with the lovely Brenda, who we bought our own house from, I was recently shown around a property by Kelly who displayed the same level of professionalism, friendliness and local knowledge that makes this agency one of my favorites to deal with.","createTime":"2021-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1cf2e899-f6dc-5b7a-a958-39c0c88a51c2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We dealt mainly with Sophie in the office. She was professional, courteous and informative. She was very helpful and made the whole process as smooth as possible. Many thanks.","createTime":"2021-08-11T23:00:00.000Z","locationID":"THF"}},{"id":"e5f6562e-5a1e-562e-ae9b-1123510ffe5b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-08-11T23:00:00.000Z","locationID":"STY"}},{"id":"63e3dfaf-c596-5950-bc5d-31e598df1097","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to appreciate Leigh and the entire thornley Grove team who helped us to renew our tenancy and negotiate things effectively and timely. Thank you so much","createTime":"2021-08-11T23:00:00.000Z","locationID":"VGN"}},{"id":"85d231a9-e506-5b4c-a94f-457b6624154e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-08-11T23:00:00.000Z","locationID":"SWN"}},{"id":"b0b90fab-ffc0-55ee-8693-73d32a10d584","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-08-10T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"03dcedba-a4e3-5eaf-84d9-e5736a83234c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service and professionalism from 2 particular ladies in the team at Thornley Groves Altrincham. Emily & Claire we're both knowledgable & approachable throughout providing an excellent service staff like this are a valuable resource to any customer facing business and should be recognised accordingly. Regards David","createTime":"2021-08-10T23:00:00.000Z","locationID":"ALM"}},{"id":"cb50f0ff-3f39-58fa-9f8d-188a2fec972d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-08-10T23:00:00.000Z","locationID":"STY"}},{"id":"36802977-bbd5-5ae7-836b-ed17afbb64ae","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-08-10T23:00:00.000Z","locationID":"STY"}},{"id":"d5da71fc-15df-5f2e-9dd1-65b4f7ebdd75","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service and professionalism from 2 particular ladies in the team at Thornley Groves Altrincham. Emily & Claire we're both knowledgable & approachable throughout providing an excellent service staff like this are a valuable resource to any customer facing business and should be recognised accordingly. Regards David","createTime":"2021-08-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed687482-31c8-5742-a89e-5773c432b212","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was fortunate enough to have a response from Ms Eve Kelly. She offered Excellent service and was very attentive & resourceful. Thank you Eve!","createTime":"2021-08-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5302fff0-9554-5b0f-964d-6722163c50d1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had nothing but a positive experience with this branch after being let down by other letting companies in the past few months. Sophie in particular was fantastic at getting me a flat in a fast, professional and warm manner and I would highly recommend homes4u for anyone looking for a flat in Manchester. Thanks so much to the team!","createTime":"2021-08-09T23:00:00.000Z","locationID":"THF"}},{"id":"427ec282-b100-55df-83c5-2a871b441884","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-08-08T23:00:00.000Z","locationID":"THF"}},{"id":"1f3b678a-acae-5b93-ae19-adf6dfac103e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were very troubled about finding a place to rent. While we met Justin, he is a very professional and empathetic agent. He was quickly took us to viewing the house immediately. I am very grateful to Justin for his help. He is really a nice, kindness, helpful and patient person. I highly recommend Thornley Groves.","createTime":"2021-08-08T23:00:00.000Z","locationID":"STY"}},{"id":"130d5293-400b-5119-8ee4-0fc11421460d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Eve Kelly at Thornley Groves was the most helpful letting agent I’ve come across after renting several different properties over the last 6 years in Manchester and I would not have found my lovely new flat without her extra help (which I didn’t even have to ask for!)","createTime":"2021-08-08T23:00:00.000Z","locationID":"STY"}},{"id":"4d7fedf6-cfb1-5578-b3b9-7935cc9334e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I really thank for a letting consultant called Justin Chan, he is so professional and reply to me so quick. He is patient and enthusiastic. He is not like other agents drive me away when a landlord disagreed my offer and then he found seven flats to email to me to keep helping me finding a flat even he almost had to go off work And finally I got a flat in Manchester and it really meets my requires. I definitely recommend my friends Justin Chan and Thornley Groves company when they have to rent a flat.","createTime":"2021-08-08T23:00:00.000Z","locationID":"STY"}},{"id":"483d126f-b53d-512f-b610-6d6ab6af773f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-08-08T23:00:00.000Z","locationID":"TGL"}},{"id":"5c2eecdd-dd9e-511e-8bb4-6750089ca725","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am writing to give complimentary to Jade Galtrey Smith, Arrears Clerk in Thornley Groves. Jade provides an excellent professional service in rent arrears matters in one of our owned apartments. Jade had each time explained what the situation is now, the steps then follow on, and also the consequences that follows. This helped us so much when we are not familiar the rules and legal action that could result. Jade had been fair, just and no bias to either landlord nor tenant. We deeply appreciate Jade's service, the work delivered are just superbly superb and actually beyond the scope of work that been called. I must emphasized that we must have been in the midst of nowhere if our case is not in the hands of Jade. Thornley Groves should be proud to have Jade in the member team, and as such, we confidently leave our trust under the good hands of Thornley Groves and Jade Galtrey Smith. Keep up and you (Jade) are wonderful!","createTime":"2021-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bca79c8b-60cb-5cb8-8a9a-1a2bc0f65adb","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I really thank for a letting consultant called Justin Chan, he is so professional and reply to me so quick. He is patient and enthusiastic. He is not like other agents drive me away when a landlord disagreed my offer and then he found seven flats to email to me to keep helping me finding a flat even he almost had to go off work And finally I got a flat in Manchester and it really meets my requires. I definitely recommend my friends Justin Chan and Thornley Groves company when they have to rent a flat.","createTime":"2021-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"31499a96-8863-5118-9e14-0d4b10506a54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Justin Chan provided an excellent service to me. He's considerate in catering for different language needs and he's helpful in answering various questions on the property.","createTime":"2021-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b14d05ed-1924-5d8f-ac65-ec8190ca521f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a viewing today. Justin was polite and helpful during our viewing. He explained clearly the pros & cons of the property. I would definitely recommend his service to my friends.","createTime":"2021-08-05T23:00:00.000Z","locationID":"STY"}},{"id":"e90cc5ab-34f7-508a-b0e3-50cb36444989","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin was very helpful and friendly. He replied my message even it is not in the office hour. He was very professional throughout the renting process.","createTime":"2021-08-05T23:00:00.000Z","locationID":"STY"}},{"id":"832171ad-d044-5a35-839f-bd42b5945b31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-08-05T23:00:00.000Z","locationID":"STY"}},{"id":"a87b598a-c1e5-5758-ad0e-712f073a1ab0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really surprised at the way Kirsty Challinor handled the rental of our Didsbury apartment. Experiences with Estate Agents over the last few years hasn’t been the best. From the moment we appointed Thornley Groves she has been calm, professional and super capable. She has supported us through a difficult time and made the whole process as smooth as possible. We would highly recommend her and the team in the Didsbury office. Thanks so much. Helen and Richard","createTime":"2021-08-05T23:00:00.000Z","locationID":"TGD"}},{"id":"53d66292-fbdb-5db5-90d5-cc74f926a27a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Justin is an asset to this company, fantastic service!","createTime":"2021-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"257d1f99-e873-5420-868e-1daa9edab413","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a viewing today. Justin was polite and helpful during our viewing. He explained clearly the pros & cons of the property. I would definitely recommend his service to my friends.","createTime":"2021-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9326df2c-150d-52e6-9c56-f7625ca06680","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Justin was very helpful and friendly. He replied my message even it is not in the office hour. He was very professional throughout the renting process.","createTime":"2021-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d6a8d79-6cd8-5328-b727-8621640b97f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have used them from Sale office ages ago and they are always good and fast Now they have office in Didsbury, it is even better. We just rent a property from them. The whole is very friendly and help. Definitely we will refer them to everyone","createTime":"2021-08-04T23:00:00.000Z","locationID":"TGD"}},{"id":"8da8476d-9408-5876-b665-3a2e5afd339e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have moved over to Thornly Grove from another estate agent after the original estate agent was bought out. My first thought was \"oh god, I will become a number in a portfolio of thousands and will not get any service\" but that couldn't have been further from the truth. I was given a handler Leigh Johnson​ at Vimto Gardens who has gone above and beyond at every stage. If I email her she replies that day, if I call she answers without issue and recently she attended my rented property for an inspection within 48 hours of me asking for this. 5* for Thornly grove 10* for Leigh. Thank you","createTime":"2021-08-04T23:00:00.000Z","locationID":"VGN"}},{"id":"97d5ea22-dda6-5486-9a3a-c2d69eff7113","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am helping some of my friends from Hong Kong to buy property in U.K. so I have met more than 80 estate agent before. I would like to say that Hannah is one of the best one. She always replies email in a short period , and very helpful. Thank you so much! Wu","createTime":"2021-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2094f386-d662-5620-9c88-fa41d935789b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Gabriel Walker was giving us a great management service, giving us reference and return our deposit quick. Satisfied:)","createTime":"2021-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c60c68c0-a972-58a8-a8d4-b4b4b7d90bd7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great service by one of Thornley Groves Estate Agent (Akeem Ffrench) who was very quick and responsive. All the best.. J Jas Singh","createTime":"2021-08-03T23:00:00.000Z","locationID":"VGN"}},{"id":"ded71639-e88d-5569-8c9e-7a0b01475906","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am writing to give complimentary to Jade Galtrey Smith, Arrears Clerk in Thornley Groves. Jade provides an excellent professional service in rent arrears matters in one of our owned apartments. Jade had each time explained what the situation is now, the steps then follow on, and also the consequences that follows. This helped us so much when we are not familiar the rules and legal action that could result. Jade had been fair, just and no bias to either landlord nor tenant. We deeply appreciate Jade's service, the work delivered are just superbly superb and actually beyond the scope of work that been called. I must emphasized that we must have been in the midst of nowhere if our case is not in the hands of Jade. Thornley Groves should be proud to have Jade in the member team, and as such, we confidently leave our trust under the good hands of Thornley Groves and Jade Galtrey Smith. Keep up and you (Jade) are wonderful!","createTime":"2021-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e25724cd-c753-5dfb-aa8f-fca077fef96f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We had an urgent problem with our boiler which overnight started leaking large amounts of water through the overflow system. Unfortunately, the online reporting system of Thornley Groves did not recognize the address of our flat (for that reason only four stars), but Thornley Groves at Vimto Gardens responded quickly to our emails reporting the urgent problem and did send an engineer the same day.","createTime":"2021-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b2ed005-b1f2-5214-a337-38efd04ca422","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks for Justin help us rent a apartment, once we contact Justin and tell him what kind of apartment we need, he screen some apartment which is suitable for us and he send the apartment detail on next day. After we pick some apartment want to view, he arrange house reviewing very fast. During viewing the house, he gave some useful advice for us, so we can decided rent the apartment on same day.","createTime":"2021-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f5a8d8b1-1dbb-532a-903b-1f3049be2863","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have just started renting a property through Thornley Groves and I must thank Lucy for all of her help throughout. We received a great service from her and she was very helpful & responsive through-out. Thanks Lucy & Team.","createTime":"2021-08-02T23:00:00.000Z","locationID":"SAL"}},{"id":"0f26be4f-c23e-5e71-b925-b9160bf450ba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Natalie Marshall very helpful & professional helps us every way she can in order to get jobs done","createTime":"2021-08-02T23:00:00.000Z","locationID":"SWN"}},{"id":"43c7823f-8e82-53ce-a61d-7035e44bce93","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Natalie is very professional and is always going above and beyond to help. Never had any problems with her and she is an asset to the team.","createTime":"2021-08-01T23:00:00.000Z","locationID":"SWN"}},{"id":"230779a8-bb27-5f25-8560-bdc4acde1cd0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-31T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"4debd314-da0e-5688-a830-9b9fd932df6e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Ryan and Andy. I would happily use again, Thanks Chris","createTime":"2021-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b506faf9-5691-56a9-a97c-cf00cc649b4a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently bought a flat in Altrincham and Ryan at the Altrincham office helped manage the process throughout, ensuring my purchase dovetailed with the end of a rental period. Excellent service","createTime":"2021-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"614d54b9-f29f-5740-bb8c-46ff25b5e06a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I moved to UK few months ago and was living in a student accommodation. I had to move to Manchester for my work. Justin Chan from Thornley Groves was excellent to us. He explained us about council tax, water, rules etc.. He even came on his day off to show the property according to our convenience. Absolutely loved the experience. Hassle free!!","createTime":"2021-07-30T23:00:00.000Z","locationID":"STY"}},{"id":"c7155061-61e5-5aa3-9a9e-eabe7db16949","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin is very professional. Not only did he react very quickly to inquiries, he provided very detailed explanation and insight into the condition of the property as well as the property market in Manchester. I would recommend his service to anymore who needs letting service.","createTime":"2021-07-29T23:00:00.000Z","locationID":"STY"}},{"id":"a548b144-b5d4-51c0-9a3d-3f1eea60003c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-29T23:00:00.000Z","locationID":"STY"}},{"id":"6d7569eb-bcbc-5248-8c5b-9df599216fd1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-29T23:00:00.000Z","locationID":"STY"}},{"id":"d5fb9032-2d15-548f-aac7-cc0f8beeb7ec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We dealt with Andrew and this was the most stress free, welcoming and efficient appointment I’ve had out of any place in months. Lovely to talk to and so helpful with ideas and suggestions.","createTime":"2021-07-29T23:00:00.000Z","locationID":"TGL"}},{"id":"56d0875b-c29a-543c-b461-817562b5c76a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mr.Justin Chan assists me in my flat hunting.He gives good advices during viewing. He is helpful in offering me choices. Mr. Chan impresses me much in arranging a 1930 viewing on that night upon my request in the morning. Since Mr. Chan can communicate with me in Cantonese, I feel much comfortable for discussion. Although I don't make the offer after the viewings, Mr.Chan' s professional attitude establishes my trust in Thornley Groves Estate Agents","createTime":"2021-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0784d85a-2046-5686-8411-e23c2f0d457f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Justin introduced a very nice property and service is good.","createTime":"2021-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f13a8ca-4420-5f08-9fdb-db84847d72f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a lovely experience with Thornley Groves as they have provided me massive support in getting my property through. A big thanks to Natasha for recommending people that were perfect for getting this sale through to completion. I was having difficulty with my initial team and Thornley Groves has saved the day.","createTime":"2021-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a7fcbfd2-9608-589b-bdaa-3837d3a21668","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-29T23:00:00.000Z","locationID":"SWN"}},{"id":"cfb8e1cc-3cba-5f62-b923-05f512307d80","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-29T23:00:00.000Z","locationID":"SWN"}},{"id":"778c9d20-e972-5930-bd63-089d496050a6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service from the team at Thornley Groves Sale. Really good communication, which is key with things like this, and very proactive all through the process.","createTime":"2021-07-28T23:00:00.000Z","locationID":"SAL"}},{"id":"27dfde4f-0557-53b4-bca2-97506385245c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with the service of Thornley Groves (sale branch) everyone I spoke to and dealt with (Lucy, Vickie and Louise) were very helpful and welcoming and really made me at ease moving into my first rented property. They were efficient and helpful with the paperwork and I had no issues whatsoever when it came to filling out forms or exchanging money. Would highly recommend this branch to friends and family everything was done with precision and efficiency and I don’t have one fault.","createTime":"2021-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"99bb4b42-aeff-5469-8522-1ca674b1c0f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional service would highly recommend, joe has been a pleasure to work with.","createTime":"2021-07-27T23:00:00.000Z","locationID":"VGN"}},{"id":"fc4b1ef0-5d48-544c-899e-46c5ec11a43d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"5 stars review based on my meeting at the swinton branch, all the staff are helpful polite and very professional. I look forward to working on the grounds maintenance jobs. Dwayne Yates","createTime":"2021-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5fe5dd9f-3a7e-55f0-92ed-6101dceec444","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from all the team, particularly Laura.","createTime":"2021-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4a09e5e7-28e1-5597-a885-e33fcbf5a027","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having viewed several properties with Thornley Groves the customer service has always been excellent and I have never had any issues. The team are friendly and approachable, especially Kelly who I have viewed several properties with now.","createTime":"2021-07-22T23:00:00.000Z","locationID":"SWN"}},{"id":"f2028f4a-bfcb-5288-b1e3-840ab593d97f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-21T23:00:00.000Z","locationID":"SAL"}},{"id":"0a69ead2-4b90-5901-a4fc-c0f0daec98a6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-21T23:00:00.000Z","locationID":"ALM"}},{"id":"737a8f33-89d3-50a9-8f9c-ebffdff6c7b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful people. Jade, Hannah (F), Annette and Eleishia are particularly efficient and responsive. A good team.","createTime":"2021-07-21T23:00:00.000Z","locationID":"VGN"}},{"id":"fe9a3c0e-94d5-5df9-abd9-ac128a69bf2f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful people. Jade, Hannah (F), Annette and Eleishia are particularly responsive and efficient.","createTime":"2021-07-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca4f03d8-e503-5d8d-b236-3e94995a9df7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have used Thornley Groves twice, 6 years apart, for buying and selling property and my experience was the same both times. The whole team are friendly, supportive, work very hard for you and are great communicators. I cannot recommend them highly enough!","createTime":"2021-07-20T23:00:00.000Z","locationID":"SAL"}},{"id":"9157f8d5-3af7-5ae0-9efd-244f3b08c252","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I found Carolyne extremely helpful, especially with it being my first property purchase. Great advice and service. Highly recommended.","createTime":"2021-07-20T23:00:00.000Z","locationID":"SAL"}},{"id":"c64cca1c-cfdb-52f4-8edb-97fa9703a1af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Justin is helpful and he is able to provide the information i needed. The rental experience with Justin is quick and smooth.","createTime":"2021-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7565daeb-ddda-5064-bc34-07959b853399","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The estate agent is helpful. My rental experience with Justin is great.","createTime":"2021-07-20T23:00:00.000Z","locationID":"STY"}},{"id":"6e7e6765-06d2-5df2-8378-2bb40a1d7184","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I used Thornley Groves 6 years ago to purchase a property and they were great. This time around I was selling a property and they lived up to expectations. The whole team is friendly, supportive, work very hard for you and are great communicators. Robert Wight was the lead on my sale and from start to finish he was brilliant. For someone who must be very busy I was always pleasantly surprised by how available and responsive he was. I would not want to sell through anyone else, Thornley Groves Sale are fantastic and I highly recommend them.","createTime":"2021-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"07f6b58d-49d3-50ba-a9d6-3971ca3eeea0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare and Kelly went out of their way to get the property sold and when the first sale fell out of bed they were on it again and we had a new buyer within a couple of days. Their follow up has been great and I'd like to say 'Thanks' for all the work you both put in.","createTime":"2021-07-20T23:00:00.000Z","locationID":"SWN"}},{"id":"670f2568-2633-5e1c-951f-67514b168265","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional and consistent service as Property Managers. Whenever we had any issues they were dealt with promptly. We were always kept up to date with any changes or ammendments to our let. Hannah Whyte and Richard Lowey were particularly helpfuly and friendly.","createTime":"2021-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"65fc6437-bf34-56d1-95be-d7c183f2eeaa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great work (again!) by the Southern Gateway Thornley Groves Letting Team, and especially Iulia, Dominic and Jordan for their fast and efficient input. Spot on, as usual!","createTime":"2021-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6a637a95-e44b-5c43-9fde-f3efc45a3d61","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-18T23:00:00.000Z","locationID":"HAL"}},{"id":"9a28a596-7fce-53cf-9f2b-01c232ee3fbe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service.","createTime":"2021-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"86709b42-a37f-531f-a16c-6074c73bef91","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and support provided by Rhiannon recently at the Hale branch of Thornley Groves, nothing was too much trouble when it could have proved a problem ! Thanks again Sharona","createTime":"2021-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1c026bd-e458-58a1-a24a-4f33e83c3667","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are fortunately to meet Justin Chan, who is a very patient and responsible agent. He reminds the details and provides some advices for new comers in this city. Thank you Justin.","createTime":"2021-07-15T23:00:00.000Z","locationID":"STY"}},{"id":"176fdf7d-151e-5b86-927c-597db4530ed6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The staff at herald sales and lettings have been extremely helpful for me and helped me find the let that was right and guided me through to completion of the reference process always helpful and knowledgeable and very friendly great bunch of people","createTime":"2021-07-15T23:00:00.000Z","locationID":"TGL"}},{"id":"bd54c84e-3d91-5916-82f6-e33d52900c99","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Richard was able to arrange a new washer for me and my family in a timely manner. Richard was polite, friendly and professional ensuring I got a new washer the following week. I can't thank Richard enough for his support on this matter and he is a great example of how to give excellent customer service.","createTime":"2021-07-15T23:00:00.000Z","locationID":"VGN"}},{"id":"8d191417-8fc1-55f9-bca5-1919c05a386e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All of our dealings with property consultant Laiqa Mirza were conducted in a most professional, pleasant and efficient manner. She immediately responded with answers to all of our questions and it was a pleasure to conduct business with such a reliable, informative and proactive person.","createTime":"2021-07-14T23:00:00.000Z","locationID":"STY"}},{"id":"4bac1ea7-287f-5dce-9d76-f64e30857eda","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Richard has been great resolving my issue in a timely and professional manners. Richard was polite and friendly on the call and managed to get back to me as soon as possible with best best outcome that being a new item which was delivered the following. Thank you Richard I hope others take note of your style and approach as it's was first class. I would highly recommend Richard should have any issues you need sorting.","createTime":"2021-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c68ef5cc-a4a4-58ec-9dda-239be0453921","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very pleased with the service at Thornley Grove in Swinton. Claire & Laura both fantastic, nothing was to much trouble definitely recommend them as a company Thanks Linz","createTime":"2021-07-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"80286907-c86e-52ca-9e5e-69c8173f24a1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"People at thornelvgroves are professional and responsible for the sale","createTime":"2021-07-10T23:00:00.000Z","locationID":"ALM"}},{"id":"6bac23a4-0f52-5f02-9141-a8e8dfbef919","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I highly recommend, as a landlord, letting with herwald's as they have been so easy to deal with especially as we no longer live close by. The staff have been corresponding quickly and found suitable tenants straight away. It has been very easy as they have dealt with everything.","createTime":"2021-07-10T23:00:00.000Z","locationID":"TGL"}},{"id":"f86d7034-66e4-5503-b07a-b3788786b720","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gavin Wiley and Beth Irons were extremely helpful. Very responsive, informative and supportive. Worked above and beyond to help me secure a flat I really wanted with the Landlord. I couldn't recommend Gavin and Beth at Homes4U enough. Very positive experience.","createTime":"2021-07-09T23:00:00.000Z","locationID":"THF"}},{"id":"6c48eb58-ed98-5eb4-b2e4-bef35d262193","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've not had a bad experience with Thornely Groves. Big shout out to Aimee for being helpful with getting my toilet seat fixed. She's polite and very helpful.","createTime":"2021-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"10be3443-9808-552d-ada0-a036734002a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My problem got sorted fairly quickly and the service provided was very professional. Katie Garner specifically helped me and responded to my query quickly.","createTime":"2021-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7fa2f5ef-66aa-5673-b6cc-dbfca14d4cda","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ryan was patient, courteous, proactive and supportive from first viewing through to completion. Nothing was too much trouble. Thanks team!","createTime":"2021-07-08T23:00:00.000Z","locationID":"ALM"}},{"id":"3c563694-8612-5936-a74a-613881cafb46","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-07-08T23:00:00.000Z","locationID":"STY"}},{"id":"1f3260fd-110f-5b8c-a7f3-75a1ae6a67dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First time dealing with Thornley Groves Swinton since they took over Carr and Hume. Really good experience all round. Naomi is great. We renewed our contract but had a few concerns and it was dealt with in a timely, professional and friendly way.","createTime":"2021-07-08T23:00:00.000Z","locationID":"VGN"}},{"id":"21f500b6-c7f7-5b88-9c41-e511bdcbb93f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura was so helpful in finding a tenant very quickly. She was very thorough in all the information we needed to know and kept us informed. I thank her for everything she did for us.","createTime":"2021-07-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f888bb7-481f-5db2-a105-8d1c864f63c1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Very helpful","createTime":"2021-07-07T23:00:00.000Z","locationID":"VGN"}},{"id":"de7d7a1b-2e25-591b-8f9a-a54cf5c68dc0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Turnock from the Swinton branch dealt with our buy to flat. From start to finish Laura was very helpful, advising us of all the options open to us. Laura kept us updated on all the viewings, finding us a new tenant in a week. Always very pleasant and professional.","createTime":"2021-07-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d06f0dc6-7557-5337-b587-ddee833cdcd0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very helpful","createTime":"2021-07-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1fa88562-b054-5d78-a83a-1a2181763763","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Laura Turnock from the Swinton branch was fantastic from start to finish, renting our buy to let flat out in less than a week. She gave really good informative and professional advice, and made our experience very straightforward. An absolute joy to work with.","createTime":"2021-07-07T23:00:00.000Z","locationID":"SWN"}},{"id":"6b7d863a-fa01-58a9-9904-7ef476392175","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We met Toni from Homes 4u to assist us with viewing a property. She was extremely helpful and friendly and did not make us feel unwelcome or rushed when at our viewing appointment like other agents have from other companies. Toni has a fabulous attitude and obviously enjoys her work as it shines through. We would highly recommend Toni and her team.","createTime":"2021-07-06T23:00:00.000Z","locationID":"THF"}},{"id":"cae9a84f-ab6b-5ca5-886c-0c09a0f71c8f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We used Thornley Groves for our recent flat sale. Stuart, Hannah, Natasha and team were fantastic - professional, proactive and always a please to deal with. Couldn’t recommend them more highly if you are thinking of selling!","createTime":"2021-07-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"15e26230-7fad-5606-bedb-4416511ba32f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful when trying to arrange visits to the property that were suitable for me.","createTime":"2021-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a7c5623f-4e0d-53c4-9a7f-a4280ce74ffd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-05T23:00:00.000Z","locationID":"THF"}},{"id":"bfa92ab2-6722-50c1-b902-ac8548586641","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-04T23:00:00.000Z","locationID":"STY"}},{"id":"12e2f9c2-d86d-5e03-981e-95cda3b29d10","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-04T23:00:00.000Z","locationID":"VGN"}},{"id":"ac38794c-f41e-5b9a-ba04-ef14cc1e6b24","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great estate agents. Communication was good, kept me up to date with everything that was going on. When requested for a viewing the agent (Kelly) that come to view with us was fantastic, very friendly, and made us feel very comfortable and helping with any queries we had. Any query I had they weren’t hesitant to answer and deliver what they said. Thank you","createTime":"2021-07-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"54f43d76-38e2-513d-b5ce-1b7d1f1dd6f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Both Colette and Ryan from the Altrincham office are being wonderful cant complain","createTime":"2021-07-02T23:00:00.000Z","locationID":"ALM"}},{"id":"5b65ffd8-9401-512e-8770-f0a29215cc1b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin was very friendly and made me feel welcome with it being my first time ever having a flat viewing, he answered every question we had, and also went out of his way to show us options available to us","createTime":"2021-07-02T23:00:00.000Z","locationID":"STY"}},{"id":"923a0d6e-6866-5557-9f6a-a818d25ebf99","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-02T23:00:00.000Z","locationID":"STY"}},{"id":"d3922872-a5a8-51f6-90f1-4f97ab49c276","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-07-02T23:00:00.000Z","locationID":"STY"}},{"id":"d4bd2b43-c14f-5627-9afd-af29d8c42efd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Once again Doug and the team looked after us from day 1 with a stress-free strategy and inevitable successful sale that suited our needs. Keep up the great service and work Altrincham branch!!","createTime":"2021-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fecc0958-0c0b-5859-89c9-1b1d95533ab8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh and the team at Thornley Groves continue to provide an excellent service. Being a tenant with them has been a breeze, extremely helpful, efficient and communicative. 100% recommend to all!","createTime":"2021-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6aa06d8f-63e5-5b3c-82cc-8f0062d8d142","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have bought a property through Thornley Groves a few months ago and they also helped me to rent it out; the whole purchasing process was handled very efficiently by Chris Willey, they were chasing the seller and solicitors all the time and made it happen pretty quickly. Rental service was so professional as well, after a meeting with Samantha Williams, we discussed the rental value we want to achieve and she made couple of great comments on what we can do to achieve a better rental, and she managed to rent the flat 3 days after the ad went life and almost 5% more than what I was expected! Highly recommended and I won't use anyone else next time!","createTime":"2021-06-30T23:00:00.000Z","locationID":"STY"}},{"id":"25742244-ecb5-51ee-b490-d0eff0327937","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have bought a property through Thornley Groves a few months ago and they also helped me to rent it out; the whole purchasing process was handled very efficiently by Chris Willey, they were chasing the seller and solicitors all the time and made it happen pretty quickly. Rental service was so professional as well, after a meeting with Samantha Williams, we discussed the rental value we want to achieve and she made couple of great comments on what we can do to achieve a better rental, and she managed to rent the flat 3 days after the ad went life and almost 5% more than what I was expected! Highly recommended and I won't use anyone else next time!","createTime":"2021-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"83ca5d83-2d52-59e2-896f-224d37e4695d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Moving house is the most stressful thing to do in life but with help of Thornley Grove its not at all. Thanks to Alex Swindell, Robert Wright and the team !! You have been so helpful all the way through. Very professional and friendly at the same time. Would highly recommend to anyone 👍","createTime":"2021-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6af2b6e8-4d9f-5a89-af64-cc5e0e4a5832","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord I have found Thornley Groves very easy to work with. I have just had super fast and efficient service from Eleishia and Jade.","createTime":"2021-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc4fc286-aaab-5665-8fc5-f7c573c70ac6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves Altrincham have helped me with finding tenants over many years and were equally efficient and attentive when they acted to sell the property for me. Colette Raftery handled matters very effectively.","createTime":"2021-06-29T23:00:00.000Z","locationID":"ALM"}},{"id":"28418c7c-45c4-5779-a025-74b0129269b1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin is very nice, on-time, good service","createTime":"2021-06-29T23:00:00.000Z","locationID":"STY"}},{"id":"496dc6f9-0a99-5413-8b68-f19e5866a660","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Shannon Upton Great service and always very responsive - Shannon Upton is a credit to TG, her knowledge on all things property management really shines through. I would highly recommend that anyone looking to have their property let and managed use Thornely Groves and if you have a chance to deal with Shannon you won't be disappointed! *****","createTime":"2021-06-29T23:00:00.000Z","locationID":"VGN"}},{"id":"29e0cfa2-f088-519f-ad64-61c5e091d0eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We just sold our house in Timperley. We received excellent service from Colette. Colette was very professional, patient and understanding. We received regular updates from her on a weekly basis during the whole process. The sale process took nearly 8 months, much longer than anticipated, due to two failed sales. We finally managed to sell our house for a good price at the end. We are really glad we finally got there, so we could now use the funds to extend and renovate our new house in Didsbury.","createTime":"2021-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a992d77-fa40-55fe-9596-8292a987d44a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service! Made selling my property very easy, good communication and friendly","createTime":"2021-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"13498319-6a55-5332-9a8d-060d440ee504","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and always very responsive - Shannon Upton is a credit to TG, her knowledge on all things property management really shines through. I would highly recommend that anyone looking to have their property let and managed use Thornely Groves and if you have a chance to deal with Shannon you won't be disappointed! *****","createTime":"2021-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"882478e8-16f0-5913-a0cd-aee7d1aef5ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Agent : Justin Very nice, on-time. Good service!!!","createTime":"2021-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b565a333-1246-54bf-a4d5-c188ffb286ea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just moved in to our flat for the year. Herwald made the move very easy and answered any queries we had promptly and effectively.","createTime":"2021-06-29T23:00:00.000Z","locationID":"TGL"}},{"id":"68ab1dc9-1f01-5b2a-986f-00835100d054","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Harry Chadwick... AMAZING. Unfortunately I feel that all the other staff are not up to his standard which is a shame. Harry takes on board your query and actually emails you back within 48hrs. He is so helpful and a credit to the company. Thank you Harry for caring and helping me to give answers, to all the queries, that I needed your help for. You have been a pleasure to deal with.","createTime":"2021-06-28T23:00:00.000Z","locationID":"THF"}},{"id":"84d6aed5-672b-5268-bc92-70f0ac7623b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin Chan from Thornley Groves was very friendly and helpful with my enquiries about apartment rentals in Manchester. He goes above and beyond to answer my questions and was very patient. Will definitely recommend Justin to anyone looking for properties in the market to rent.","createTime":"2021-06-28T23:00:00.000Z","locationID":"STY"}},{"id":"f4e7a1f9-557b-589d-bc01-c11696bc59d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Received excellent help from Richard Lowey regarding the renewal and roll-over for my current rental. Very quick and responsive service, all concerns addressed and pleasant to deal with. Would thoroughly recommend this agent, especially Richard who has been supremely helpful. Top notch service!","createTime":"2021-06-28T23:00:00.000Z","locationID":"VGN"}},{"id":"add174e0-20d6-5d9d-a0fd-210c8e51bc02","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very quick response, very helpful with contract renewal for the property we currently enjoy living at. Good at suggesting solutions and easy to work with, zero interuption ahead of property contract renewal phase, which can sometimes be a bit stressful. Not here though! Excellent service overall, would thoroughly recommend!","createTime":"2021-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"abb857be-66e4-5c47-a171-9a52f40c381b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Akeem Ffrench was really helpful in getting my query about references sorted. Excellent customer service from him. Unfortunately I did not get the same experience with some other colleagues, but Akeem was very friendly.","createTime":"2021-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"48e1616d-b97d-5f6f-a528-925ef7e91d4a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was a really nice experience in terms of tenancy agreement and overall services provided by your agency during my tenure at the property. Really appreciate your team's hard work to keep the property safe and fully functional.","createTime":"2021-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"52429dc8-fd0f-5183-9dc7-498a1dae5e13","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend, lots of experience and extremely professional throughout. Emily Guy was particularly fantastic. She would always respond to emails straight away, was very knowledgeable in her field and very easy to work with.","createTime":"2021-06-27T23:00:00.000Z","locationID":"ALM"}},{"id":"7e73f4e8-31d8-5e87-ad30-5599fd085299","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dan is easy to talk to, communicative and helped us extend our contract with a 6 month break clause for the same monthly payments. He was also happy to say hello (and be barked at) by our little sausage dog. After a small clerical error on our contract he corrected it right away. Would recommend Dan to anyone looking to live in or around Manchester City Centre.","createTime":"2021-06-27T23:00:00.000Z","locationID":"VGN"}},{"id":"40187881-e417-561f-84f0-bef75f4e4df2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sarah Tarmey has been a huge help setting up and sorting all of my compliance reports. She’s been so professional, an absolute credit to the team.","createTime":"2021-06-27T23:00:00.000Z","locationID":"VGN"}},{"id":"870408fe-bcf7-5581-a339-f8a8ff168e32","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We used Thornley Groves Altrincham to market and organise a rental for us. It was a brilliant experience from start to finish. The team really know their stuff and are really organised - we didn’t need to chase anything up. The whole process was smooth and stress free. I would highly recommend.","createTime":"2021-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"383c3f6e-e197-529e-bb2e-c701c6dd52ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Quick in responding to inquiry. Good customer service.","createTime":"2021-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb999830-082e-512d-b8d6-cf92037680a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent! Thornley Groves were amazing from start to finish. Clare, our estate agent, was especially incredible. She was so helpful at every step of the way and went above and beyond for us. Can't recommend her enough!","createTime":"2021-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"50e8e3a9-5007-5b67-8ffc-c6b672980da1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service! A special shout out to Sheryl Gregory. I have never experienced such support from an estate agent. She proactively solved my problem in just a few days. I'm very grateful.","createTime":"2021-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"da1a648d-9605-5887-894e-a2ceb09fdd6f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with my experience so far. Thanks to Ellie Hey who showed me round a property and then helped me secure the tenancy. Efficient, friendly and helpful!","createTime":"2021-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd35b329-4f01-511b-bd68-4e59eaef43d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional and knowledgeable team. Especially Sarah Tarmey, she was so helpful with our compliance needs/reports and had a great understanding of what we needed.","createTime":"2021-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ea6c6b41-0741-579e-aeac-f543d4f0bb75","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We did a viewing at Anaconda Cut, Justin showed us around and he was SO polite and accommodating. For me, although it’s such a small thing, opening the doors for us and letting us get out of the lift first no matter what is such a subtle sign of manners and made us feel so welcome, something which we didn’t see with other agents. Justin made this viewing so special, he was patient, accommodating and encouraged us to bring our furry friend along. Fingers crossed we are able to have the flat we are after! The building is stunning!","createTime":"2021-06-26T23:00:00.000Z","locationID":"STY"}},{"id":"edd4a51c-0775-5797-8ade-c5993ca03e17","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin took us around a variety of options given our budget and was very professional, personable and helpful throughout.","createTime":"2021-06-26T23:00:00.000Z","locationID":"STY"}},{"id":"ef625ec9-71a8-56ea-b762-e1d57f212fee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to thank Sheryl Gregory of the Vimto Gardens office for giving the best service as a letting agent that I have ever experienced. I cannot speak highly enough of her work for me as a landlord.","createTime":"2021-06-26T23:00:00.000Z","locationID":"VGN"}},{"id":"5339cfdb-37ee-5b44-967f-7b9c81ce293c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Spoke to Justin Chan in regards to property enquiries. He was extremely helpful, making many suggestions and giving me calls to inform me of properties which met my criteria.","createTime":"2021-06-25T23:00:00.000Z","locationID":"STY"}},{"id":"f0a239c3-c39b-596c-96bb-0d3d3e2e7d8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent communication and support throughout. Honest and dedicated staff.","createTime":"2021-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed351d84-e57f-515a-988e-bd0cee93fb16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional service provided by Clare Carpenter & Kelly from Swinton office!!! Great team!","createTime":"2021-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed704cad-7f86-5120-b4ae-91f23905354c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have a apartment viewing with \"Justin\", it would be highly appreciated his attitude, aggressive, introduction and provided a very good consulting. Justin is very helpful and the house viewing are very good experience for my husband and I. The service is great and highly recommend.","createTime":"2021-06-24T23:00:00.000Z","locationID":"STY"}},{"id":"dc315f46-ed03-54af-81e4-7fbfb5243725","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great work from Justin and the Lettings team - knowledgeable, effective and efficient. Thankyou!","createTime":"2021-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"970b0c7b-5c01-5293-9882-ece893c8eddf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley groves (southern gateway office manchester) were absolutely brilliant in our recent purchase of a flat. We’d had bad experiences with estate agents before but from our first viewing they felt genuine and helpful. From our first offer to completion Stuart and Natasha made us feel at ease, helping us keep the sale of the property moving at a great pace, and making sure we always felt looked after. The whole process was painless and we’d use them again in a heartbeat!","createTime":"2021-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"595f85b3-4994-5b41-825c-3d303ce55a1d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting through Thornley Groves in Altrincham since 2019 and have only ever found them to be very helpful and efficient. Being a novice in the rental market, they have guided me through the procedures and dealt with any queries I had, most proficiently. Thanks to Emily, Sarah, Shamira, Milena and Gemma. I have no hesitation in recommending Thornley Groves","createTime":"2021-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"afe5c80d-a948-5b61-b26a-05478b898ab1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Hale were effecient, helpful and fast. They secured a tennant in a very short period of time. Would recommend them","createTime":"2021-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"41bbf77f-e3b3-5803-9c60-8f6e1d2eaddc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Harry Chadwick Harry has managed my property for a few years now at the homes4u Fallowfield office. He has been an absolute pleasure to deal with, alongside Tarin and Andrew Harrison. The property has had a few issues recently especially with tenants having oversized parties under the Covid restrictions which led to damage within the property and to communal areas. Harry has worked with the tenants, the management company and the homes4U supply chain to get repairs completed quickly and commercially whilst dealing with the tenants and negotiating with them to fund the repairs. I can't thank Harry especially, but also Tarin and Andrew Harrison enough. Not just recently but over the last 10 plus years of looking after my apartment. At times I'm not the easiest person to deal with and they have been continually professional, courteous, polite and helpful. Many thanks.","createTime":"2021-06-23T23:00:00.000Z","locationID":"THF"}},{"id":"c0deb63e-e860-5d7a-a58a-88ede5662dc7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am really pleased with the viewing being done with Justin. He is a responsible, extraordinary and professional estate agent.","createTime":"2021-06-23T23:00:00.000Z","locationID":"STY"}},{"id":"a4d322fe-3232-5596-9aeb-35c8fb8d1f3c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin 是遇過所見代理當中，最為勤力，回覆快速，細心有禮。","createTime":"2021-06-23T23:00:00.000Z","locationID":"STY"}},{"id":"839273a1-944c-596d-9e07-1f41a62cc354","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Andrew good atttitude happy person very nice in behaviour show us the house, really pleased with him. 5 star","createTime":"2021-06-23T23:00:00.000Z","locationID":"TGL"}},{"id":"e72b43af-5f25-51a8-b527-69d560e6a6b1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Both Tracey (Sales) and Clare (Manager & Conveyancing matters) were thoroughly professional throughout our house sale. Always ready to offer expertise as well as advice, the ladies were unfailingly polite, determined and optimistic. We were delighted to have chosen Thornley Groves","createTime":"2021-06-23T23:00:00.000Z","locationID":"SWN"}},{"id":"cd3c2d2f-0da0-5cf0-8233-dcd528c7ac8a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fabulous Company to work for. From the onbaording process with the Contractor Liaison Office (Joe) to the office staff everything is upmost professional. They operate efficiency, ethically and effectively with clear communication throughout. Pleasure to work for. Lynette Johnson, Caldor Limited","createTime":"2021-06-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e6b78b8-6322-50af-9b74-825abffe943e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm extremely contented with the service provided by Joe. Thanks for your quick replies and amazing service","createTime":"2021-06-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9cdb2b29-d6c5-51fa-9624-6d5ae4f92a3c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was having trouble finding a place until I went with thornley grove, I would like to give a special shout out to Ellie Hey who has been exceptional, her proactive and timely communication has gotten us through this process with no issues. Thank you :)","createTime":"2021-06-22T23:00:00.000Z","locationID":"STY"}},{"id":"b001f721-1476-5342-bf4a-17593b660b5f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-06-22T23:00:00.000Z","locationID":"VGN"}},{"id":"96fb2fb4-dd89-515a-924c-692522ee7cca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joseph is brilliant in answering any issues I may have in regards to any invoices I am unsure of. I know that any problems, I can call him or email him regarding any queries I may have and he'll get back to me straight away. In the time we have been dealing with Thornley Groves he has done his upmost to make sure we are aware of what to do and helped us immensely along the way!","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"db2c57d4-b618-5668-8f4f-db905d5f84ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m extremely happy with the service provided by joeseph. Thanks for your prompt replies and great service.","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ce90d22-98c9-5cc7-985e-4fda89a820af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been carrying out work for thornley groves for a number of years now , i have found them to be pleasant , honest and professional , dealt with most people there ,all as good as the next person , joe especially can't do enough to sort things out for anyone pleasure working for all the teams there .","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a775eaaf-0a42-59f6-b4f4-34c66fa087c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily and Sarah have been tremendously helpful in assisting me in finding a property. They were extremely compassionate and approachable and made the process very easy to follow. Everything was done professionally and all queries were completed promptly. They have made my move a smooth transition, I would definitely recommend Thornley Groves.","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"059f4584-8911-55a7-b2f5-a40dbce91fa6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All the estate agents that I have dealt with at Thornley Groves are friendly and professional.","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1112c8c0-fbef-5079-813b-4543a4471355","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was having trouble finding a place until I went with thornley grove, I would like to give a special shout out to Ellie Hey who has been exceptional, her proactive and timely communication has gotten us through this process with no issues. Thank you","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c73446e-2519-59c8-a76c-d9f953caa6a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a meeting with Joe regarding roof maintenance works He was very professional and thoroughly explained every thing about Thornley Groves and how they work. Joe is a really nice guy he was smart, polite and very reassuring","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b29305f-31b4-5642-a0eb-120fb2e4cba3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I deal with Joe Worthington on a regular basis regarding payments and he is always helpful and proactive. Joe is great to deal with and always gets back to me which is rare in accounts payable. Thanks Joe","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e1e5d6f-7605-56d1-bc03-99ea12ecee61","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joe has helped tremendously with the reconciliation of our account and has proved both his communication and management skills. I find Joe to be very quick at coming back to queries with a polite and helpful attitude","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ba31d9e-94ef-55a0-b413-c80253774316","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I just viewed the house this morning with Kelly McDermott - Thirnley Groves. She is nice and explained very details of this semi-detached house to me. I am very satisfied her professional skills. Good.","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"37fb982f-c4ca-5354-a71f-c9861eca7972","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was amazing, warmed to her straight away which helps when viewing these days. House showing was professional and well presented, knew local information also, showed she'd done her homework. Thanks Kelly!","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb35931d-fe9d-5428-bb1c-efc122bf0786","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly is nice and helpfuk","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b7571c9-3199-520c-968c-2ef7deb15b29","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"An efficient, speedy service. Had some trouble with a move, and Ellie Hey managed to sort out a new viewing the same day, and have the place accepted! Couldn't reccomend more.","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"85c37832-daab-50dd-aaeb-02e27d6458da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was businesslike and friendly. She was informative and able to answer my questions. She was definitely a plus factor in my decision making.","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"98782cf2-3870-5c95-9367-6c9f86f8c89d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and very helpful. I’d like to thank Ellie Hey for making this experience a lot easier and hassle free!!","createTime":"2021-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f81a352a-5527-580c-bfac-0bb2e3fb7dc6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have used Thornley Groves in the past and the team have always been extremely helpful, friendly and professional. Especially Claire and Kelly. The customer service i have recieved from Kelly today was fantastic.","createTime":"2021-06-21T23:00:00.000Z","locationID":"SWN"}},{"id":"255f238c-c3fd-5a70-b617-b88c58cb6bee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-06-21T23:00:00.000Z","locationID":"STY"}},{"id":"a7e21405-e108-5692-a22d-ed90cf8ace0c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to highly commend the hard work of Sarah, Debbie and Cath who all work in the compliance team. They have been a delight to work. They are all dedicated and hard working. I am very pleased with the follow up and efficiency in their communication.","createTime":"2021-06-21T23:00:00.000Z","locationID":"VGN"}},{"id":"a5ab43aa-7c82-554f-9465-38bd4a6d0f13","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Joe in the Vimto Gardens office.","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9cfb2364-6623-5857-a118-f3ace2d853a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really good experience. TOP","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0903aeb5-5820-5e34-a93d-95256b98973a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks Gabriel for your assistance and patience! TG always great to work with and easy communication :)","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6031e9bb-e45f-5971-b4d3-9617c7f5f4d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a contractor for Thornley Groves we highly recommend the service provided by all members of staff. Joseph especially as our contractor liaison office is always keen to help with any issues or queries we have. He frequently checks in to keep us up to date with all matters. 5* Service all round A1 Maintenance & Locksmiths","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"97d21d53-e6da-5227-ab75-c093a2402645","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a new contractor for thornley groves I had a meeting with Joseph the contract liaison manager. As a new contractor he settled any nerves I had straight away and helped with any queries I had. I will look forward to working with him in the foreseeable future. Regards lloyd and Phil Whitehead painters","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"102831b6-1822-50d9-9546-5b730c4af789","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Vimto Garden Office Great experience working with the compliance team (Sarah, Debbie and Cath). The team provides excellent support in relation to compliance issues relating to my properties over the years. Their services are always concise and efficient. It gives me peace of mind. Your helpfulness is greatly appreciated.","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2067432-ee4b-5608-9da2-742755abd172","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"in my experience of working with Joe and the team at Vimto Gardens i have found them all to be extremely efficient and professional and a credit to Thornley Groves , i never have had a problem with any of the team and long may it continue","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6682dcfd-fef6-5a41-b006-00fe5f468c83","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have worked with Joseph Worthington and Thornley Groves as their preferred furniture supplier for over 12 months. We have a fantastic working relationship and one we wish to continue for years to come. Alistair Dickson - Sales Director - David Phillips Furniture","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7033252c-76f5-511e-b01e-d667c8ef76a5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really good experience! professional and with amazing manner.","createTime":"2021-06-21T23:00:00.000Z","locationID":"SWN"}},{"id":"81712953-95d5-503f-8052-b6431dcbc007","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just have a viewing with Kelly, good place and Kelly is professional, all things are very clear. Thanks Kelly. Wan","createTime":"2021-06-21T23:00:00.000Z","locationID":"SWN"}},{"id":"3e6877f2-f923-5a9d-b1f7-664d5a82e36e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My recent interaction with joe in accounts was a very good one. I found joe to be responsive and accurate with information I would hope to deal with him again","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f869aa15-20e8-5992-9a21-1b0670e79c43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a sub-contractor for Thornley Groves I find their services to a high standard. All staff I have contact with are professional, friendly and welcoming. Great place to work for","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3eac7e14-6ec9-56e3-b5ad-c2ebc1cb8c5d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joe Worthington actions all my invoices, and if i have any questions always happy to assist me . Super efficient. Any outstanding invoices Joe gets them sorted for us.","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd7ad44f-6e9d-50cf-9bea-1fc68c61dc2c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I find Joe to be very professional and efficient to work with as contractor liaison officer. He deals with all queries in a prompt and polite manner.","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"58fc9c3d-f314-5017-be65-0635c0de56b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just have a viewing with Kelly, good place and Kelly is professional, all things are very clear. Thanks Kelly. Wan","createTime":"2021-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"38166912-4400-5c2b-a44f-732ade6cbfb5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am currently going through the process of renting a house with Thornley Groves, we have been accepted by the landlord and are just waiting on a credit check. I hope to update this once I have more experience renting with the company but so far our consultant Justin has been wonderful. He is fast to respond to emails and seemingly goes that extra mile to ensure we are happy with the service he provides. I hope this level of customer care continues throughout our tenancy and I hope that Thornley Groves is aware of Justin’s professionalism and eagerness to go above and beyond. Update to follow:","createTime":"2021-06-20T23:00:00.000Z","locationID":"STY"}},{"id":"b36cfd31-05fe-5503-ab97-a3d3e1d07346","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We just purchase our new home that was being marketed by Herwald. The friendly service we received was excellent - from when we first viewed the property all the way through to completion. I feel Laurence goes above and beyond, and continued to help us with a few queries after completing.","createTime":"2021-06-20T23:00:00.000Z","locationID":"TGL"}},{"id":"ac6449bc-70ef-5196-8513-17a544518468","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Leigh was on the ball with my enquiry and was very responsive and got back to me immediately","createTime":"2021-06-20T23:00:00.000Z","locationID":"VGN"}},{"id":"38e1e636-60b0-5559-9b8f-1e0e1874889c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good communication with Thornley Groves agent, Kelly Mcdermott is nice and polite, always have quick response with my email.","createTime":"2021-06-20T23:00:00.000Z","locationID":"SWN"}},{"id":"264d6914-7e0a-5c6b-8804-d16205872d80","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have used Barlow White to handle the rental of a property for some years. They have always been pro-active, never give me problems, always solutions and deal with every single aspect of letting from repair to, especially, dealing with bills due when there is a void, including Council Tax. Top recommendation.","createTime":"2021-06-20T23:00:00.000Z","locationID":"SWN"}},{"id":"fbb1b088-27e9-5725-91a7-491ed827991b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"These guys just taken over my previous rental company, seen very professional and although was a mistake with my rent first month the response and correction was shift.","createTime":"2021-06-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"30dcb400-ee23-535e-97b7-5b7cdc9510b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It's really good experience to communicate with Thornley Groves, especially the agent Kelly McDermott. She always make a quick response to my email and politely, so nice.","createTime":"2021-06-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"96cba038-7a10-5470-94ef-1da19ba76e7e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My request for a third party reference was handled (by Petru Aradoaie) promptly. The call staff were pleasant and helpful.","createTime":"2021-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e439463a-2272-5279-9b94-d30f84c019d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-06-18T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"bd1ef178-392d-5689-bf29-01e7fb5b6c8c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend. Al the staff were excellent and followed the sale through to completion.","createTime":"2021-06-18T23:00:00.000Z","locationID":"SAL"}},{"id":"c6c59afb-3de7-576a-bf42-feaa195b2d76","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Today we had a viewing for a house that we wanted to rent with Andrew. He was very friendly and professional. Answered all our questions and the presentation was amazing. Totally recommend.","createTime":"2021-06-18T23:00:00.000Z","locationID":"TGL"}},{"id":"fb598ecd-9418-5b8a-bdc3-950347c11de2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"First meeting with Clare Carpenter who came to revalue & re-advertise our property 22nd June.Her attitude was professional & fresh & confident & this immediately boosted our own confidence in a sale.As the first direct contact with Thornley Groves employees, Clare was an excellent ambassador. Clearly early days, but her rapid follow-up responses with new photos of property & proposed further visit with colleague next week were really positive.","createTime":"2021-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"11b9260d-7da6-5297-a07f-20af229eab00","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"the swinton office has been excellent for me from day one.the service has been excellent and it was a pleasure to meet kelly on viewing some property today.","createTime":"2021-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"93c2dbea-f306-5e0e-80fe-fd50872fe5a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"This review is for Jade Smith from the Manchester office, which manages my apartment, and Jade has been following up on rental payment delay by one of the 2 tenets occupying the apartment. Jade has been keenly following up the matter and has been keeping me updated regularly. We are looking forward to resolve the situation soon.","createTime":"2021-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b406934-0c88-5df6-8b34-9401b8f0eecd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Toni at the homes4u Fallowfield office has been an absolute pleasure to deal with, alongside Steve and Barbara who were present for our viewings. We're in the process of buying our first home and Toni has made it such an easy, anxiety free time. She is always in contact and easy to get hold of, and she's always happy to undertake any tasks I require of her. I have no doubt the sale will go smoothly wherever she's involved, and barring any unforeseen circumstances we can't wait to move into our new home!","createTime":"2021-06-17T23:00:00.000Z","locationID":"THF"}},{"id":"5b6bb227-57e9-54a5-8e0e-149fbf077dfb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly at Thornley Groves is always very punctual, attentive and has all of the details of properties to hand.","createTime":"2021-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3cf27a27-5418-5771-9fdd-a94f183cd434","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermott was fantastic, gave us lots of information on the property and was extremely helpful and pleasant.","createTime":"2021-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e57bd390-8286-5dcf-99db-ba1b6406fff5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Hannah, Natasha and Chris in the Manchester City Centre office and they were nothing short of brilliant. Without the close cooperation, out of hours support and constant chasing both seller and her solicitors i would not have hit the SD deadline and would have been without a place to live as i had sold my property. They were brilliant and i had exchanged and completed on the final deadline and it was a monumental effort on their part. Thank you so much Hanna, Natasha and Chris.","createTime":"2021-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b150107-2c5a-5a28-bed0-4576e6c6f777","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent support from Sarah Tarmey in resolving a long-standing issue at my rental property with British Gas; great follow up and communication throughout the entire process. Happily all now resolved.","createTime":"2021-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dbef6cdb-ad21-594b-bf49-d5ff6f25367e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service.Many thanks to Kelly,she is nice and patient with answering any questions we want to know, I was deeply impressed.","createTime":"2021-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"128d4670-b4a6-5e94-a8e4-5d9028f79d26","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Carolyne at Thornley Groves acted as the appointed agent for my house purchase. Carolyne was very responsive and receptive throughout the buying process and helped make sure we were able to complete the purchase in a timely manner. Carolyne is passionate about her job and I would recommend TG to both buyers and sellers.","createTime":"2021-06-16T23:00:00.000Z","locationID":"SAL"}},{"id":"a98cdda5-f547-5315-a5b2-9d5d92666c80","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service and updates throughout the buying process. Would highly recommend","createTime":"2021-06-16T23:00:00.000Z","locationID":"SAL"}},{"id":"23ee3a08-82a8-5d13-888a-67754555af15","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly, informative and dealt with issues quickly. This was a good experience.","createTime":"2021-06-16T23:00:00.000Z","locationID":"STY"}},{"id":"b545f574-28f6-56e7-9b2f-06d5599adf51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My experience with Herwald has been fantastic - from friendly and open lettings agents and reception staff on the phone, to my experience being shown around a wonderful home by the lovely Andrew. What sets him apart from other agents that have shown me around is that he really took the time to discuss the little quirks of the home, making suggestions, and helping me imagine myself in it. He's the kind of letting agent that landlords dream of, as he's great at really selling a house. I cannot recommend Herwald enough, and I look forward to hopefully moving into a property with you.","createTime":"2021-06-16T23:00:00.000Z","locationID":"TGL"}},{"id":"944e93d9-5a70-578d-8783-d1fb90967778","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"thank you Andrew you made my day, you are the most good person ever i meet in my life I recommend 100","createTime":"2021-06-16T23:00:00.000Z","locationID":"TGL"}},{"id":"a9dae567-ecd9-53da-b80b-f7d893dd48b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Went for a viewing today and the agent was great, honestly made my day. Thank you Andrew!","createTime":"2021-06-16T23:00:00.000Z","locationID":"TGL"}},{"id":"8acac149-7e55-5f7e-bfb1-05254a8b0259","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our property has been managed by Thornley Groves for many years and have found the service very good and been easy to deal with. Recently Katie Garner has been dealing with the rental and has been very efficient in handling issues that have arisen. She has kept us up to date on a regular basis. Thank you Katie.","createTime":"2021-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d8941a0-d4c8-5040-a6cf-ca3ed9fbb02f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When I wished to sell my flat, Chris and Stuart were really good in valuing it and then really proactive in marketing it. Once an appropriate offer was made and accepted, Natasha kept a careful eye on the process of sale and was very efficient and good natured in the whole process. Very good service all round.","createTime":"2021-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a2b026ae-c376-5377-b9c9-a8c23dea7409","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property has been managed by Thornley Groves for several years now. We did have a rocky period, but once Katie Garner got involved, things seem to have been smooth sailing and Katie has always tried her best to be helpful and supportive. Appreciate all that she has done for us. Thank you Katie.","createTime":"2021-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"99c37f85-965f-517b-ba9b-71ec3d4848c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kelly was very friendly and very informed about the property, despite filling in for someone else. Found the right balance of being there to chat and ask question whilst also giving us the freedom to view the property and talk to each other.","createTime":"2021-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1e30a25-79d1-5d85-ab74-29e19ab0d668","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They always answered the phone quickly, dealt with issues as they arose and kept me informed. All round a good experience.","createTime":"2021-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ca6210f-7cea-5318-b64c-ed0a6a7e7c9a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-06-15T23:00:00.000Z","locationID":"TGL"}},{"id":"9257dc28-b908-5b9a-8864-23b1909e2df0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service !! Cannot fault the professionalism and efficient service levels of Thornley Groves.","createTime":"2021-06-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"26c58689-f06a-5c8f-a980-96aa0fa93315","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Purchasing a property is a big deal made easier with staff like Rhiannon Sawle who are responsive, approachable and willing to go the extra mile.","createTime":"2021-06-14T23:00:00.000Z","locationID":"HAL"}},{"id":"03341116-435f-5efb-b645-c2eca7211f6c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had an issue with the water boiler. I worked with James on the Grey team - absolutely A+ customer service. Quick and efficient in arranging for works and secured a good price for the work. Kept me informed and ensured it was completed quickly. Couldn't recommend highly enough.","createTime":"2021-06-14T23:00:00.000Z","locationID":"VGN"}},{"id":"7f18706f-c009-596f-b3ea-f3d72676611f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a leak in the house we rent. As international landlords we rely on the TG team to assist us in situations like this. I dealt with James Callaghan who was efficient, polite and professional. He secured numerous quotes and we got the work done quickly by a trusted professional at the best price. Minimum possible hassle couldn't recommend more.","createTime":"2021-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"072ecbc2-36ce-500e-9fe0-0576880476c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Colette , thanks so much for all your support","createTime":"2021-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"31b1b7a5-8dbf-50f1-8ef3-b96917d42b03","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Colette. She always replied to us promptly and was very helpful in following up on our case with the solicitors.","createTime":"2021-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cab457c6-8db6-58d9-9696-5aa9f1c2931f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Request was dealt with in a convenient timeframe and a professional attitude from the property manager and the controls team.","createTime":"2021-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a3bed09c-dc5f-571c-a730-cdc5fd7f64f2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Vicky and Beth have been very responsive to queries and have been excellent, thank you for a great service. X","createTime":"2021-06-13T23:00:00.000Z","locationID":"THF"}},{"id":"f54fbcaf-6cd2-50c6-b8fd-36557b69f419","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-06-13T23:00:00.000Z","locationID":"THF"}},{"id":"959d7189-190e-5ffb-9cfa-6b80b56ad55c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jade Smith has been very efficient to deal with and remained in communication throughout.","createTime":"2021-06-13T23:00:00.000Z","locationID":"VGN"}},{"id":"82cce7f4-aa1b-5b72-b038-98ecb4b1ebdc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Samantha and Gabrielle have been super helpful, efficient and friendly. I was worried about finding time to deal with everything for my move but they have made the process really easy!","createTime":"2021-06-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d61c515-9917-5176-8cb3-1317db376756","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin was excellent in keeping me informed and up to date with the prospective letting. Of course it helped that the prospective tenants were willing to pay the asking rent and pay six months in advance!","createTime":"2021-06-12T23:00:00.000Z","locationID":"STY"}},{"id":"d3c50a4d-09f3-5de6-93ae-b4468834c48c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great and easy experience with Homes4u. I had 2 viewings with Gavin and he was very helpful in helping us choose a property. The professionalism and transparency he gave us was much appreciated. He was also extremely quick with our enquiries, which made the whole process smooth. I have only good things to say about the experience.","createTime":"2021-06-10T23:00:00.000Z","locationID":"THF"}},{"id":"ca9e19db-125d-5350-be41-8c78f9c712d9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-06-10T23:00:00.000Z","locationID":"ALM"}},{"id":"f0f1e3e1-ec2e-5c11-a007-e261a70074bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and easy going, I was a bit lost looking for apartments in a new city and Justin really helped me find apartments based on the features I was looking for. Great overall guy in general","createTime":"2021-06-10T23:00:00.000Z","locationID":"STY"}},{"id":"394877e3-c2fe-587f-ad8d-f04ec666e70d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had an amazing experience viewing a property with Thornley Groves - the agent Kelly was really professional and provided outstanding customer service and was full of energy! She showed me around the property and had great knowledge of the area. Her customer service was top notch. Thank you! Highly recommend.","createTime":"2021-06-10T23:00:00.000Z","locationID":"SWN"}},{"id":"d13d3842-53a8-55b3-81dc-2e3500453fd0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, Kelly was very friendly, informative and professional. She keeps us up to date and I have every confidence in her.","createTime":"2021-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a707e0e-90b8-5e20-ac0d-dce97673cc01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was lovely and made the experience very easy. She was knowledgable about the property, very polite and really friendly, I look forward to having more dealings with her.","createTime":"2021-06-09T23:00:00.000Z","locationID":"SWN"}},{"id":"3881f224-ec32-5663-b6e0-44a1408810eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I think Justin is a good agent. It is my first time renting a house in the uk. He followed my case very well and willing to answer my questions. Strongly recommend.","createTime":"2021-06-09T23:00:00.000Z","locationID":"STY"}},{"id":"77a03e7b-bb3d-51bf-818a-0bcf36617a67","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin Chan's service is very good and professional. Under his advice, I have rented an apartment that I really like and will come back when I rent another property.","createTime":"2021-06-09T23:00:00.000Z","locationID":"STY"}},{"id":"07865324-03d2-50b1-9aa7-d1b4b95aa149","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Justin was very professional and attentive! His customer service was excellent and we couldn’t be happier with all his support!","createTime":"2021-06-09T23:00:00.000Z","locationID":"STY"}},{"id":"c886699e-d367-5014-9c8f-45fb7249da25","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently had and issue which has been resolved.Jade Galtery was very helpful and the way she explained me was very friendly. I also want to mention about my property manager Katie Garner she has also been very helpful to me.","createTime":"2021-06-09T23:00:00.000Z","locationID":"VGN"}},{"id":"b2b1e2fc-e718-5a15-878b-d954b9079aba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had some issues accessing my parking space this week, and after a few calls, Penny Watson from the Vimto Gardens office sorted this within a couple days for me. Cheers for your help.","createTime":"2021-06-09T23:00:00.000Z","locationID":"VGN"}},{"id":"487e9a01-2c18-526c-81d9-418ce46009d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah Tarmey at Thornley (Compliance Team Leader) has been an absolute pleasure to deal with over the last few weeks whilst dealing with essential checks and maintenance issues. I am a tenant in a property who is living with a vulnerable parent and due to these Pandemic times, through various health issues including anxiety, having numerous contractors entering the house has been out of the question. Sarah and the other staff I’ve dealt with at Thornley have handled this very delicate situation marvellously. I would like to thank them publicly for being so cordial, supportive and understanding. It isn’t the most pleasurable thing having to keep explaining the situation, but the sensitivity and remembering of the issue really has been second to none. Thornley Groves when they first took over as our letting agent about 8 years ago really were utterly dreadful and difficult to deal with. Their service and approach has changed tenfold. Thank you to everybody for being there when needed and again for all of the personal support, it really is a weight off my mind.","createTime":"2021-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6bd38c77-ea61-5130-9c93-89f8fdb90eb4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I viewed Brattice Drive with Kelly on Wednesday this is the 2nd time she has accompanied us on a viewing, she is an absolute delight whilst being totally professional. She has good local knowledge and very understanding of clients needs.","createTime":"2021-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"23f193c1-3ffc-5f68-8c47-a3b3d233a88a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The communication with TG is definitely an asset to them. Quick, friendly, responsive and overall working with Adam, Sheryl and the team is an absolute pleasure.","createTime":"2021-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e01c4834-1b4d-5b2b-88a2-dbfa34772168","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great agency to deal with, making process easily and enjoyable to be done, thanks to Sarah Tarmey for her help and fast response in my common enquiries","createTime":"2021-06-08T23:00:00.000Z","locationID":"VGN"}},{"id":"c7e5ba72-521e-55c1-b2ef-788de62d3c99","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornly Groves have been absolutely great throughout the whole process. They have provided a great end to end service and have always been available for any questions. Vickie Streeter from the Sale branch has been fantastic and extremely helpful.","createTime":"2021-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e186fce5-42cc-5bb9-8973-d0f30fef88fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The best service I got so far from agency. I need to say special thank you to Shannon Upton​ fir helping us and making contract process easier for me and my wife. Thank you very much again","createTime":"2021-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"438ee33a-f87c-5c0a-b9a8-9dd910295e48","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"With being a first time buyer, it was the first time I’ve used Thornley Groves for a viewing. Kelly and the team provided an excellent customer service, with great knowledge of the property and surrounding area. Also very helpful on how I should approach my first purchase. I would recommend.","createTime":"2021-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ae53eb9-e439-5b14-885d-e62f02590c11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I met Kelly McDermott today at a house viewing in Swinton. Kelly was very professional and welcoming on my arrival and she was thorough in the tour of the property. Kelly answered my questions and went above and beyond to find the answers to the questions she was unsure on.","createTime":"2021-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34b9947c-edfc-5a58-bdd8-9e8d1309132a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have worked with Thornley Groves for a couple of years. Kelly and the team never fail to impress. Always on the ball and responsive. Great service overall and I would not hesistate to recommend.","createTime":"2021-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f66582cd-5794-51ca-b1f5-ba6503121248","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I received a professional and friendly service from Kelly (from Swinton office) today. She was very helpful and knowledgeable.","createTime":"2021-06-07T23:00:00.000Z","locationID":"SWN"}},{"id":"92e936d6-1fd7-5eec-ab7f-1e22c007994d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good service! Enthusiasm, professionalism, meticulousness and patience. Thanks for the service and help provided by Mr. CHAN! !","createTime":"2021-06-06T23:00:00.000Z","locationID":"STY"}},{"id":"dc4c6bae-4b72-580a-b20e-fb08b4186999","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had an issue and Hannah, one of the property managers dealt with the situation. She was amazingly efficient and responsive! There was no hassle at all and the situation was resolved so quickly! Thank you very much!","createTime":"2021-06-06T23:00:00.000Z","locationID":"VGN"}},{"id":"d53ac1ff-7ea7-5749-8c15-872d23834c93","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Laura and the team at the Swinton branch have all been very helpful with the whole process of viewing and moving into the property. Thank you!","createTime":"2021-06-06T23:00:00.000Z","locationID":"SWN"}},{"id":"bd3a3b8e-efa0-5e80-97e5-c1c854312b9a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had an issue that was reported to Hannah, one of the property managers. She dealt with our situation very efficiently and had someone come to fix the problem much quicker than we expected. It was amazing to get this service from her.","createTime":"2021-06-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd9a5bc0-d496-565a-b4de-f88e357dd139","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you very much Sheryl Gregory for all your help in handling our tricky tenant. We haven’t always have the best customer service from Thornley Groves but Sheryl is great. Please give her s pay rise!","createTime":"2021-06-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"928d8b25-65ee-5279-839a-f7773a7152d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura and the team at the Swinton branch have all been very helpful with the whole process of viewing and moving into the property. Thank you!","createTime":"2021-06-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"93ffb6cc-168c-5a5f-9868-012dbe425ea7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I viewed a house on Beech Street, Swinton, on 4th June accompanied by Kelly who was friendly on approach, extremely helpful and knowledgeable. She was very professional and I didn't feel rushed as you do when viewing sometimes, she is an asset to the company.","createTime":"2021-06-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d15750eb-b830-5eb1-a376-9bea08f20de4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We went to a viewing with Kelly mcdermott in Swinton on Saturday. She was on time to our meeting and had a lot of knowledge about the property and the vendor. She is very bubbly and puts you at ease as soon as you meet her which is lovely.","createTime":"2021-06-05T23:00:00.000Z","locationID":"SWN"}},{"id":"52571b6b-c83b-5145-bea6-061f3f1d96a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kindness and Professional Service ! Great Thanks to Thornley Groves !","createTime":"2021-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e4fe3c2-45f6-5ca8-b3d0-2522d448caf0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly staff and excellent services.","createTime":"2021-06-04T23:00:00.000Z","locationID":"SWN"}},{"id":"fa5ddf3f-f8d7-5ee3-b9dc-0b50e232ebd7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to given the Thornley Groves in Altrincham more than five stars. All the team is impressive. I want to thank Rachel and Emily for their time and effort regarding the lease of my property. 100% recommended","createTime":"2021-06-03T23:00:00.000Z","locationID":"ALM"}},{"id":"5065397a-7578-5150-a60e-64d79e5183ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-06-02T23:00:00.000Z","locationID":"ALM"}},{"id":"69e9449c-12c3-50c8-8291-e489f871d409","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sheryl has been absolutely fantastic! Super efficient and re-assuring. Can’t thank her enough! Thornley Grove : give Sheryl a pay rise! She deserves it.","createTime":"2021-06-02T23:00:00.000Z","locationID":"VGN"}},{"id":"e335b18c-cf38-5228-81a8-ca87da505535","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The process of buying my property through thornley groves estate Agents, have been trouble free, I have assisted every steps of the way. is been a pleasure working with them.","createTime":"2021-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ae07a65-dea1-5805-9724-c655dbf5a2ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rented my commercial property out with Thornley groves recently, great service ,very professional , especially Laura.","createTime":"2021-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"520a5d9d-c23c-53e4-8d28-93dce2b7cd41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from the outset to completion. Ryan kept us fully informed all the way through and made the whole process as smooth as possible. Would definitely recommend","createTime":"2021-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a0b3b85-4e47-5314-814b-4579d6bf4950","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a viewing that was hosted by Kelly. Kelly was very personable, informative and a lovely presence. I couldn’t recommend Kelly higher.","createTime":"2021-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e831195d-c0c4-5263-9b5d-ffd4789234a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabriel was very helpful and knowledgeable throughout our tenancy renewal. Would recommend Thornley Groves and the team at Vimeo all day","createTime":"2021-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef3dab9c-93dc-508d-87bf-91b5df705630","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-06-01T23:00:00.000Z","locationID":"THF"}},{"id":"0fa4e96a-da70-5fc7-8797-155ccd2142e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have a member of staff who has been looking for a property to rent as his family are coming to the UK and due to his level of English being quite limited, other estate agents have ignored his enquiries and it has been quite a humiliating experience for him. When they arrived at TG looking for a property, they were met my Eve and Conor who have been brilliant throughout the whole process! They have kept him up to date and listened to his requirements. Out of all the estate agents in Manchester, Eve and Conor at TG were the only ones to help and have managed to secure him a property! I have also dealt with Eve and Conor who are always professional and polite every time I see them!","createTime":"2021-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b83183b-37e9-5d2c-9118-4554dcf48f28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I viewed a property in Swinton today and it was good to see that the estate agent was there before me, with everything prepared beforehand. Kelly dealt with any queries that I had whilst viewing the property very effectively and followed up afterwards to seek any feedback.","createTime":"2021-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"97bff221-09b9-59e3-b9ec-da78c79c2c4e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I have faced a number of property issues at the beginning of 2021, all of which have been dealt with efficiently by Leigh at Thornely Groves. Leigh has been approachable and easy to get a hold of, she has dealt with issues quickly.","createTime":"2021-05-31T23:00:00.000Z","locationID":"VGN"}},{"id":"3ff726d7-b729-59ad-a225-eb43efa87e04","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly at the Swinton branch provided a friendly, helpful and professional service. Made a very nice change from other agents I've dealt with. Highly recommended.","createTime":"2021-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cea5a7d7-269d-5da3-97ae-d1b3611d7923","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was very helpful and knowledgeable, gave us all the information we needed a credit to the company thanks again","createTime":"2021-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"782f958c-f68e-5d85-a13f-16c2ead6da66","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Been doing work for these guys for a few years now , and compared with some other letting agents , Sarah , Debbie , and Cath are a cut above the rest , Very professional at there jobs Thanks Paul Robinson Jenoli ltd","createTime":"2021-05-30T23:00:00.000Z","locationID":"VGN"}},{"id":"e88e773e-dd9d-52d8-a37e-8933f2e4806f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie G. has been so helpful in finding tenants for my flat in X1 Plaza - taking over from the deceitful inhouse management team. thank you so much Katie","createTime":"2021-05-28T23:00:00.000Z","locationID":"VGN"}},{"id":"911a19fa-84e5-5659-ae4b-96ad88cebf49","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare and Kelly both went above and beyond to help with the sale of our house, they kept us informed every step of the way. Thank you so much, if we were to move again we would definitely use Thornley Groves Swinton. Xx","createTime":"2021-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4c843d7-7bad-5f5e-8f5d-285e66d81c6b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare and Kelly at Swinton branch were amazing. They were professional and kept us informed every step of the way. Would definitely recommend, 5+ Stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️","createTime":"2021-05-28T23:00:00.000Z","locationID":"SWN"}},{"id":"e94fe7aa-9579-5fc1-b571-966beeef44dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Whole service is quick and clear.","createTime":"2021-05-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c378f143-6639-5d79-bbc1-e18e91908195","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently sold a property through Thornley Groves and Andrew Clayton was the ultimate professional. Being an ex-rental it proved a little challenging to get the right buyer at the right price but we hung in there and it all worked out. Andrew was prompt and efficient and honest with viewings and we agreed several strategies throughout the process to maximise viewings. A great all round service.","createTime":"2021-05-27T23:00:00.000Z","locationID":"ALM"}},{"id":"17e6d74c-3943-5afa-b74c-ddd73e4f86f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'd just Thornley Groves in the past and decided to use them again after them managing my rental property. Andrew Clayton helped me through the process which was compounded by it being a rental, me not being nearby and a pandemic. He was extremely professional and always honest about the viewings. I would definitely use them again without question.","createTime":"2021-05-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"71f132e3-d6de-511c-ba2e-d3bc88cd7731","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My partner and I viewed a property this morning with Kelly from Thornley Groves Estate Agents Manchester and it was such an incredible experience. Kelly was super friendly, very professional and had some great advice. She knew all the answers to our questions, she allowed us space to look around the property and discuss things amongst ourselves as well as with her. House viewings can be very stressful, however, with Kelly, my partner and I felt super comfortable.","createTime":"2021-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"74b58d12-0c92-5c08-b971-40297d2ff195","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My partner and I viewed a property this morning with Kelly from Thornley Groves Estate Agents Manchester and it was such an incredible experience. Kelly was super friendly, very professional and had some great advice. She knew all the answers to our questions, she allowed us space to look around the property and discuss things amongst ourselves as well as with her. House viewings can be very stressful, however, with Kelly, my partner and I felt super comfortable.","createTime":"2021-05-26T23:00:00.000Z","locationID":"SWN"}},{"id":"0a146df5-7a7c-5bb7-9269-81ff27f09b25","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing on a home in lowton showed and guided me round was Kelly mc dermot. Made me feel comfortable and not rushing me in and out...answered all my questions I needed to know...very professional in her work ... excellent service.","createTime":"2021-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e2169a0b-0335-5964-91cd-887acf3ee9c7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-05-26T23:00:00.000Z","locationID":"SWN"}},{"id":"4f24664f-5b0d-5530-97a2-938a93de6963","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All support from Eve Kelly and Iulia Corlaci from Southern Gateway was really great and made moving home much easier. Really enjoyed the streamline process that made it stress free.","createTime":"2021-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f0ee5d87-70c1-55bd-a4ed-6ccb2978b327","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly McDermot is an excellent agent did a very good job!","createTime":"2021-05-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"62721079-2289-55a4-9ae9-cb38d57fd7de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really helpful with the tenancy renewal - very smooth process!","createTime":"2021-05-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"991734ea-440b-5efa-a61f-0c35e407f265","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves has been very positive these months, and my contract renewal process, thanks to my real estate agent NAOMI BLAKE, has been a quick and easy process. In addition to carrying out the procedures with great comfort through its Goodlord application. I recommend having the services of Thornley Groves on Whitworth Street West and if possible with the help of my agent Naomi, who is very efficient, fast and friendly. Greetings.","createTime":"2021-05-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ace0318-ecf4-55fe-b7ca-d5a956944429","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi Rachel and the team at the Hale and Altrincham offices of Thornley Groves handled the letting of my property and subsequent queries with charm and efficiency . I couldn't be more pleased with the initial service and I have every confidence that it will continue to be of the highest standard throughout the management of the tenancy. Jackie G","createTime":"2021-05-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b93ab145-1eb6-5b19-92ec-efb6631c4e60","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service provided by Thornley Groves was very good. Special thanks to Gabriel Walker, Thornley Groves property manager for provided consultations and support. Our moving in, living and moving out was easy and smooth.","createTime":"2021-05-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"82290560-b258-51e5-ac19-54c2df038d89","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very satisfied with the service received from Kelly McD.","createTime":"2021-05-24T23:00:00.000Z","locationID":"SWN"}},{"id":"b07e3f3d-39ac-5179-a076-dc0d3ab4ede7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really helpful customer services; got in touch with landlord and helped sort everything out even though it was last minute. Many thanks again Aimee.","createTime":"2021-05-23T23:00:00.000Z","locationID":"VGN"}},{"id":"6fda2871-f9fc-5fae-9c3b-a1c90e0254e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great customer service","createTime":"2021-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b50126af-03a1-53ae-8828-bcf69dc2fe7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been letting out my property with Herwalds for many years now. They are always highly efficient and go the extra mile to help out. Tenants are always quickly found and any repairs sorted out efficiently.","createTime":"2021-05-22T23:00:00.000Z","locationID":"TGL"}},{"id":"dd909131-f42d-5dde-ada4-fb2e51613812","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-05-21T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"e1377828-14ea-584d-ab24-0a8cdaad65e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We attended a property viewing today with Kelly, who was extremely welcoming and friendly; she was truly amazing she was able to answer all our questions. We were able to view the property in our own time without feeling rushed, and could talk through our ideas during our visit privately - when sharing these ideas later with Kelly she was also able to give additional ideas, which was really helpful. I would definitely recommend Thornley Groves to others, as we received excellent customer service!","createTime":"2021-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0b29fdcf-6145-5791-8cb0-8b8d4fb6715c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We were greeted by Kelly Mcdermott from Thornley Groves with a smile and a very warm welcome. She was extremely helpful, cooperative and informative. She made our entire experience a pleasure. I highly recommend Kelly if you want an outstanding service.","createTime":"2021-05-21T23:00:00.000Z","locationID":"SWN"}},{"id":"12f3236f-11aa-5d98-a1e6-4e9ee591a597","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were greeted by Kelly Mcdermott from Thornley Groves with a smile and a very warm welcome. She was extremely helpful, cooperative and informative. She made our entire experience a pleasure. I highly recommend Kelly if you want an outstanding service.","createTime":"2021-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"54de3d32-1e55-55ee-ab58-c8aced15971d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie G. in property management has always been quick and courteous with when dealing with issues and I've found the system works well (providing the landlord communicates with the team).","createTime":"2021-05-20T23:00:00.000Z","locationID":"VGN"}},{"id":"bc362da9-6922-51e4-bc37-47eebf91fa2e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie G responded very quickly to a problem with the boiler and once the landlord gave the go-ahead it was fixed quickly. Never had any issue with the Estate Agents.","createTime":"2021-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bac80775-1540-5763-b847-411b971c464a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had one of our best viewings ever with Kelly! She was so professional and had excellent knowledge of the local area. She was even able to give advice on our investment portfolio. We will 100% recommend Kelly and the team at Thornley Grove and will definitely be using them once we buy in the area!","createTime":"2021-05-20T23:00:00.000Z","locationID":"SWN"}},{"id":"7ed5859e-0665-5b73-b73d-70f40e1e657c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to the team at Matthews for looking after us. Excellent service, with great communication and brilliant response times. I have been really impressed with the way they have managed our block. Highly recommended.","createTime":"2021-05-19T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"4c334315-a01b-5878-84f0-198e3dca5444","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service, really impressed. A great team who really care about doing the right thing and providing a professional service.","createTime":"2021-05-19T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"863cad21-10e4-595c-8986-953875f47bbc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gavin and Paul were extremely friendly and efficient. They provided a truly professional service. All the information pertaining to renting process was given in a very transparent manner. They also gave very prompt responses to all inquiries. Our engagement with Gavin and Paul was truly a pleasant experience.","createTime":"2021-05-19T23:00:00.000Z","locationID":"THF"}},{"id":"66c0f525-7adf-5e4e-829f-646fef8b1678","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service, nothing was too much trouble. Kelly and clare have been a pleasure to deal with and made the viewing and buying process extremely easy. nothing has been too much trouble even responding to queries out of hours","createTime":"2021-05-19T23:00:00.000Z","locationID":"SWN"}},{"id":"a26fe4f8-66e9-5697-9166-b831a2185807","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service from Property Valuer Andrew Clayton. Throughout our journey from initial viewing to completion Andrew was first class in every department. He was always available to assist us and his can do attitude shone through on every occasion. Brilliant service, thanks Andrew.","createTime":"2021-05-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd1edf27-d2f0-5b54-9e2a-5b714ba1897a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy Hobson has done a great job helping me with a violent abusive and dangerous tenant who damaged a property and paid no rent. The Rental protection insurance certainly softened the blow from an otherwise disastrous situation. Well done, Lucy!","createTime":"2021-05-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"12fc5086-ef1e-5536-99b5-90ea40131017","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, kelly was extremely helpful and made the whole experience straightforward. nothing was too much trouble and I even recieved replies to enquiries out of office hours. thankyou clare and kelly for your help!","createTime":"2021-05-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d07fc45e-7ac5-5239-b967-33c20d3bd5a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was lovely and professional. Really knows the market and was very interested in my requirements, and not treating me like a number.","createTime":"2021-05-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"858de841-57fa-53b7-a7d1-4f2a9c8a4504","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional and efficient service from the team, especially Kelly who showed me around the property.","createTime":"2021-05-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"845912ac-a41a-5a27-beb5-5496356381cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient in getting me a new tenant, and professional.","createTime":"2021-05-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34fe46e1-22b1-5619-b965-ede669584665","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great agency! Kelly McDermott was particulary helpful for someone new to investing in this area! Would recommend!","createTime":"2021-05-18T23:00:00.000Z","locationID":"SWN"}},{"id":"cb1fdd50-63d2-5bc4-84f3-cf104348600b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff are very helpful and kind and a special mention goes to Kelly who's customer service is one of a kind.","createTime":"2021-05-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0022199-4d77-5e23-9ad3-43c575a0b5ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have dealt with Sarah at Thornely Groves for some time now and the service is always exceptional! Highly recommended!","createTime":"2021-05-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"49ead86f-10c4-55e2-9762-07e165ffe910","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've read a few negative reviews about Thornley Groves so thought I would post. I have just spent a year at 12 St Ann's Square and recently moved, not because it was terrible but because I bought a house. I was looking during the pandemic whilst being out of the country. I received videos of apartments and really useful tips and advice from TG. After deciding I wanted to live centrally everything was sorted out easily and I arrived and picked up the keys without hassle. The place was spotless, as advertised and I was happy. I was surprised to read a recent review about noise, I was in an apartment where noise could be an issue and not once was I woken by the cleaners, church bells or people coming home. The cleaners were actually great and did more than they should and respected social distancing rules. I also found the place to be well insulated and I couldn't hear a thing from other residents which was a big relief. Heating was also fine and the automatic lights were great. The kitchen had modern appliances and I really liked it. There were a couple of issues with water pumps, After contacting TG it was sorted immediately, not the next day but immediately. If you rent there will be issues, TG responded in a better way than I expected. All in all I was very happy happy living there. It is central, other residents are mature and respectful and TG were very good. I dealt with Aimee and Sheryl at TG Whitworth Street who I found to be responsive, polite and professional. I obviously can't comment on other peoples experience but I have given a 5 star review.","createTime":"2021-05-17T23:00:00.000Z","locationID":"STY"}},{"id":"fc31d13c-3273-5ef3-844e-2b357009ecfe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Beth helped us in the process of renting a house. Everything very quick and with great communication. Thanks for your help Beth.","createTime":"2021-05-16T23:00:00.000Z","locationID":"THF"}},{"id":"df3da65d-fcd8-52f8-9cef-dc1d3435dffa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jade has been absolutely wonderful dealing with the tenants and keeping on top of the outstanding rent that happened due to covid. It has made my life easy and stress free.","createTime":"2021-05-16T23:00:00.000Z","locationID":"VGN"}},{"id":"7478683b-d708-5767-b053-d59c0aa340a6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Shows interest in costumers","createTime":"2021-05-16T23:00:00.000Z","locationID":"VGN"}},{"id":"47f4ccb5-a494-5b79-b2bf-c88f6d8fb0a1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have dealt with both Clare and Kelly on a prolonged basis over the last 10 months as help my overseas buyers in this area. Could not fault them on their proactive and courteous service, week in week out! Thanks so much ladies, and the rest of the Thornley Groves team!","createTime":"2021-05-16T23:00:00.000Z","locationID":"SWN"}},{"id":"d8287907-83bf-5e20-aceb-4fe0d2b27982","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Vimto Gardens - Debbie Meecham is a very experienced compliance manager within Thornley Groves who is adept at keeping up with tenant and landlord compli8ance issues ensuring no parties fall foul of regulations. Jason Riddell","createTime":"2021-05-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"15b5a169-d803-54ea-b2e4-222dc9459ee1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They helped us in every step during all the process.","createTime":"2021-05-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b27e5375-64f7-5598-995b-23a5cc32250d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I wish to thank Sarah Tarmey​ Compliance Team Leader at Thornly Grove for her support and dedication to her work, thanks Sarah.","createTime":"2021-05-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a3e869c3-f1d6-5084-88d6-d586478c1bad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Extremely happy with Sarah Tarmey professional approach in resolving all the issues and the correspondences on behalf of her company towards my property while im overseas . Always proactive and very responsive Great asset to her company and I wish her luck and success in her career ahead Thanks n appreciate Vijay","createTime":"2021-05-15T23:00:00.000Z","locationID":"VGN"}},{"id":"bae278d4-e1ff-52b7-886b-610671554cc9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was pleasantly surprised by the excellent service that I received from Catherine Townley. Upon approval of the maintenance, I did not have to follow up and the job was done . Thank you very much Catherine ,","createTime":"2021-05-14T23:00:00.000Z","locationID":"VGN"}},{"id":"e6352d58-6ad6-5686-9c0f-125e383a9771","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was shown around at a flat in Swinton by Kelly, she was professional and detailed. She was also very kind too. Thornley Groves is very responsive and kept me up to date with everything regarding the property that I’m purchasing. 5 stars for you ⭐️⭐️⭐️⭐️⭐️","createTime":"2021-05-14T23:00:00.000Z","locationID":"SWN"}},{"id":"8623ee8e-0320-5f47-abb1-2b070a270302","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional & Friendly Service. Thank You.","createTime":"2021-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a154e2f9-1670-5377-b08d-3c951d7276ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had the best attention all the way through the process of selling my flat from Natasha Conway","createTime":"2021-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f89f095-0d97-5ded-b428-438ad0367f37","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"When it come to buying and selling property in Hale, Rhiannon Sawle​ and the team at Thornley Groves are brilliant. Thanks again for all of your help Rhiannon.","createTime":"2021-05-13T23:00:00.000Z","locationID":"HAL"}},{"id":"b02dc42b-3587-547d-b2b9-4f1fe1493bde","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-05-13T23:00:00.000Z","locationID":"TGL"}},{"id":"0c254457-a61d-55cd-bb72-3773f8d2683d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"New to Thornley Grove as a customer and have been impressed by the speed of response and efficiency of the team. Thanks especially to Leigh for her help getting an issue on my flat sorted and keeping my tennant happy.","createTime":"2021-05-13T23:00:00.000Z","locationID":"VGN"}},{"id":"7f8ffe59-b467-5600-9b34-bf7de8eecd23","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"In today's market place, I've often found that it's the things that people do 'naturally' that stand out; Kelly McDermott is always punctual (early in fact !), responsive (any time, all the time !) and most of all friendly and always positive (doubly difficult with everything that is going on in the world at the moment !). Keep up the good work Kelly !","createTime":"2021-05-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"946ec4d9-2c91-594e-97db-8cc1819c7fca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really positive experience with these agents. The lady who we had correspondence with was Isla- who provided excellent customer service throughout, even calling us before we viewed properties with free parking tips and directions which was extremely helpful! Really appreciate all the time and effort Isla put into helping us with viewings and arrangements!","createTime":"2021-05-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b79d61a5-7af4-5a4b-b92a-9361eb5ff610","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First Class Service. Thank You.","createTime":"2021-05-13T23:00:00.000Z","locationID":"SWN"}},{"id":"9b5b941a-c54c-55b9-b9d9-1d18e4c2c5f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm very happy with the attention and efficiency that i received from Gabrielle Roberts , as a busy business man and not having time to really look through things in details she had everything lined up, easy to sort out, Well done !!","createTime":"2021-05-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a55d2efb-57aa-5d17-a2cc-81ac9835a882","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was genuine, helpful, friendly and honest and easily able to answer any questions we had. She immediately made us feel at ease without making us feel that she was trying to hard sell to us. Would definitely recommend, thanks Kelly!","createTime":"2021-05-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"20627510-eebc-5bdb-9e86-868d3235a2cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service I received from Rhiannon Sawle during negotiations for the sale of my father’s property was excellent. She was always extremely helpful and constantly kept me up to date with developments.","createTime":"2021-05-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2cd91137-bede-5894-a811-29561537934e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and efficient communications from Colette and Andy. Recommend!","createTime":"2021-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a22e1db9-1d9d-51be-8aed-5f5e800e02ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been helped throughout by Sarah who could not have been more accommodating. We have been looking for a new home for 9 months and I truly believe if it wasn’t for Sarah we would not have just moved into our dream home! From start to finish the whole process has been very thorough, organised and quick! We were also helped by Gemma whilst picking up they keys who was also so helpful so Thankyou so much to both of you!!","createTime":"2021-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"29ab0d24-9bb2-5f5f-a953-8caab425e870","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I rate Thornley Groves very highly .They always keep me informed of all issues related to the property I rent out.Which makes me feel confident that everything will be fine","createTime":"2021-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"471fda81-6753-5524-aff7-b99111a39edd","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I'm satisfied with the services.","createTime":"2021-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"637a03d6-70cb-58ab-8def-bd002e497a7d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Debbie Meecham is a very experienced compliance manger who is very at tentative to individual client requirements and always closes our issues.","createTime":"2021-05-11T23:00:00.000Z","locationID":"VGN"}},{"id":"af932637-0d4f-549e-a996-8fd3871d9f66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service. Great communication and always professional. Would highly recommend.","createTime":"2021-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3820c12b-2253-5455-ae93-d12fb6397aa3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the start of me requesting to view this house Kelly was quick and efficient in dealing with my enquiry on arrival she was very polite and pleasant and answered any unanswered questions or query’s we had thank you","createTime":"2021-05-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"478d9987-82dd-5a30-941c-77a3df9e1267","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie dealt with our house search and she was amazing. Everything very quick and straightforward with great communication!","createTime":"2021-05-11T23:00:00.000Z","locationID":"THF"}},{"id":"50247fa2-3742-56e3-9084-59617cd56fe8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Happy with the service I received from them, very helpful","createTime":"2021-05-10T23:00:00.000Z","locationID":"VGN"}},{"id":"69e244c2-9b43-5fec-891f-3b2fd6a6e198","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I’ve had a good experience with Thornley Groves & Dominic , Dominic was very kind & helpful with all my questions & requests. Only one issue I had was regarding the keys & the pick up, they said they needed both passports in person so I got my mom out from shaw to drop my passport in town but before she arrived my partner arrived at the Thornley Groves office & they gave her both sets of keys without my passport,just felt that was a waste of everyone’s time plus I was told they want us to pick up the keys at 5pm but the office close at 6pm.","createTime":"2021-05-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8479e438-a9fa-5962-9d11-65e4f5500ea5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would just like to say a massive thank you to Laura at Thornley groves for making my move so simple. She was wonderful and helped with any questions i had. I would highly recommend.","createTime":"2021-05-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"015eeb37-0ef6-5799-91c4-93564772abb6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful nothing is too much trouble","createTime":"2021-05-08T23:00:00.000Z","locationID":"SWN"}},{"id":"3d3d021a-6db7-5421-b01f-6b1492271676","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend the services of Matthews, as I have used them for both buying and selling personal properties and from a business perspective, the letting of our investment properties. The quality of service provided by Rebecca, Kevin and the team has always been of the highest professional standard. Moving is stressful enough and trust is a massive issue when you are moving house. I can honestly say, Matthews have always kept me up to date with any progress and returned my calls and emails promptly. They have dealt with matters quickly and professionally, and this takes away the stress from the process. I have dealt with a number of Estates Agents over the years, and you certainly notice the difference in levels of service and customer care, when you are dealing with a family business. You are not just another client, you are made to feel like a valued customer.","createTime":"2021-05-06T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"152afd61-3005-518b-abc3-c103c7779120","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Truly professional and friendly advice. Julie specially advised us on every detail and made the whole experience a positive one. Thank you Matthews I even found my perfect dream home through Matthews too! Perfect","createTime":"2021-05-06T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"b8ae53a0-8862-52bd-af88-744dae5154e5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-05-06T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"fb39d59f-7c1e-54a3-b9e3-c063be2da34b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been a customer of TG for several years and they actively manage my property portfolio and to date I cannot fault them in the professional standard they apply to the work and the work ethos of their staff especially Cath and Jade . I would highly recommend them to any other fellow landlords, investor , to let or buyer . 5 stars all round keep up the good work !","createTime":"2021-05-06T23:00:00.000Z","locationID":"VGN"}},{"id":"0190148b-956a-51c6-86bd-45e5f1b4ba1f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Upon moving in there were several initial problems that I believe should have been resolved before I had moved in - the balcony door didn’t have a key and the car park fob didn’t work - both quite important. After I had contacted thornley groves they were very quick to resolve the issues , I cannot complain with the way Sheryl has fixed my problems and I do believe if I have future challenges that they will be on hand to offer support.","createTime":"2021-05-06T23:00:00.000Z","locationID":"VGN"}},{"id":"7585b505-b966-5b8a-892a-91ffc42dd2c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a customer of TG for several years and they actively manage my property portfolio and to date I cannot fault them in the professional standard they apply to the work and the work ethos of their staff especially Cath Townley and Jade Galtrey Smith. I would highly recommend them to any other fellow landlords, investor , to let or buyer . 5 stars all round keep up the good work !","createTime":"2021-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0094c934-d322-5a22-9bf9-23e9e3ec145a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service. Reported leaking boiler and within an hour the Gas Engineer had attended and replaced a faulty part. During this time Barlow Whites office phoned me 3 times to keep me updated on progress. Can't really ask for better service than that.","createTime":"2021-05-06T23:00:00.000Z","locationID":"SWN"}},{"id":"bba522b5-1a16-5779-a350-6f21379bf15f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Beth was prompt with all the communication and this made the whole process easier for me. Thank you, Beth.","createTime":"2021-05-05T23:00:00.000Z","locationID":"THF"}},{"id":"51d3facc-eee9-5c92-aa7d-bdb96ec9e2d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-05-05T23:00:00.000Z","locationID":"ALM"}},{"id":"4e307ee7-7fff-5fbb-896b-a6ecfb45f191","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good service, Sarah Tarmey looks after our account and makes sure everything is taken care of on time.","createTime":"2021-05-05T23:00:00.000Z","locationID":"VGN"}},{"id":"920e7caa-faa2-5744-a1c5-55f2b9780219","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff where very helpful with the selling of my flat.They was the block management and always kept owners up to date","createTime":"2021-05-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d48a6582-7db5-5eeb-9fb5-f93276cb59de","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly showed me round and she was really engaging and helpful and very honest. Appreciated.","createTime":"2021-05-03T23:00:00.000Z","locationID":"SWN"}},{"id":"016f9054-99db-554d-aad5-e6f8a907dfbf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly, fast and efficient, couldn't ask for more.","createTime":"2021-05-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0fcfa06-25f3-54ae-aad6-2bc5911e19e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just wanted to say thank you to Dominic Cooper!!! He was absolutely incredible with my family: understandable, honest, patient and so professional!! We had a really bad experience with our first renting in the UK, so we were a little sceptic and afraid with our second...I will never forget the first flats that Dominic showed us and when I gave him my opinion I didn't listen the usual \"Well, you get what you pay for\"!! On the opposite, Dominic tried to understand what we didn't like and what he could improve and he REALLY called us a couple of days later saying \"I think I found it!!\"!!! We couldn't have asked for anything else!! Just wish him the best and Thornley...watch out not to lose this one ;)","createTime":"2021-05-02T23:00:00.000Z","locationID":"SAL"}},{"id":"cc19b100-175b-599e-83a2-bca424c5b2b8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Second time I have used thornley groves....cannot speak highly enough of the whole team thank you","createTime":"2021-05-02T23:00:00.000Z","locationID":"HAL"}},{"id":"d6901e44-e328-5e77-b55a-b1f679f5bbfd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Groves for a number of years to rent out and manage my properties. The compliance team are excellent - Thank you Sarah Tarmey for keeping my properties up to date with all the requirements in a timely manner.","createTime":"2021-05-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9a50806-6a06-5677-8da4-7413a09aa3c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very satisfied with Thornley Groves' service as they were very professional in helping me renew my tenency contract and getting all of the necessary property checks done properly. I would like to thank Emily Guy​ for taking care of all of this for us and making everything go smoothly.","createTime":"2021-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ccf0ba42-2452-5390-ba9a-3694bf49d978","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had multiple engagements with Liam when trying to find a new rented home and he was nothing short of fantastic. We had a tricky situation to navigate, but Liam offered complete professionalism and made a stressful situation far less painful than it could have been! Following this, all engagement with Herwald has been met with quick responses and polite interaction. Having rented in Manchester for 9 years I've experienced the worst and best lettings and Herwald have by far been the shining star. Thank you!","createTime":"2021-04-29T23:00:00.000Z","locationID":"TGL"}},{"id":"bd65ddc8-f0f3-5491-a5c1-36c9bd257368","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie was fantastic in throughout the whole process of finding a place! Responsive and friendly support really made it an enjoyable experience rather than a stress!","createTime":"2021-04-28T23:00:00.000Z","locationID":"THF"}},{"id":"db34ce24-7c76-5910-a800-e1067189d640","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently viewed a property with Kelly McDermott. Kelly was helpful & friendly, during the viewing and allowed us to explore the space at our own time, she answered our questions and gave us information on the area as well as the history of the house. We're so happy with our experience so far! Thank you Kekky","createTime":"2021-04-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"46a673e6-ac9b-58be-b544-bf14e2335f22","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a lovely experience with Sophie. She was very helpful and professional, and made the whole process of finding our new home quick, stress-free and easy :)","createTime":"2021-04-27T23:00:00.000Z","locationID":"THF"}},{"id":"604571ed-e255-5c36-99bd-eb65aa75f3fe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly from the Swinton branch was brilliant. Punctual and extremely helpful!","createTime":"2021-04-26T23:00:00.000Z","locationID":"SWN"}},{"id":"5e5590d3-a1da-50fb-9924-e9837148511a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really good communication and friendly service :)","createTime":"2021-04-25T23:00:00.000Z","locationID":"THF"}},{"id":"e4d05e1d-7996-557c-991d-69f224c6d7e3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently purchased a property through Herwald and was extremely happy with the service they provided. Shout out to Laurence who was really helpful from start to finish and always happy to help! Well Done!!!","createTime":"2021-04-25T23:00:00.000Z","locationID":"TGL"}},{"id":"165eb6a1-3ac7-53fa-8628-c2b234260847","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Have worked with the Compliance Team (Debbie, Cath and Sarah) for some time now and have always found them to be professional and helpful. They are always willing to assist with any issues and do so actively.","createTime":"2021-04-25T23:00:00.000Z","locationID":"VGN"}},{"id":"2442719c-d80a-5512-80a4-753a701602f2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I always receive a great service from the team at Thornley Groves, and Sarah has been especially helpful.","createTime":"2021-04-25T23:00:00.000Z","locationID":"VGN"}},{"id":"7e71eca7-b489-5680-b539-4647e8a14bf0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've used Thornley Groves to manage my residential property for the last year, and more recently they have handled its sale as well. I've been really impressed with the responsiveness of the team, their professionalism and helpfulness. They're not the cheapest but they're definitely the best agents I've used so far.","createTime":"2021-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5afea79f-e1e8-594a-8341-329a46e198bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently viewed a property with Kelly McDermott, and she was so helpful and friendly. Kelly had the perfect balance of leaving us to view the property and have an explore, and being responsive to all of our questions and ideas. Thank you so much! Leah","createTime":"2021-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"74194689-71d7-569e-be85-2240d0f695aa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently viewed a property with Kelly McDermott, and she was so helpful and friendly. Kelly had the perfect balance of leaving us to view the property and have an explore, and being responsive to all of our questions and ideas. Thank you so much! Leah","createTime":"2021-04-25T23:00:00.000Z","locationID":"SWN"}},{"id":"2ee54930-2671-5cd9-b88c-48a7f99f3455","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have worked with the Compliance Team for a number of years now and find the team members (Cath, Debbie and Sarah) to be both professional and helpful - actively assisting with any issues and problems.","createTime":"2021-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"762e5bc5-133a-5a9b-ab72-93473b3177ce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah, Debbie and Cath are very helpful and responsive","createTime":"2021-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"afe8efb0-4a93-56d3-b9a4-fcfd7ba8dfcb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A great big shout out to Liam and team. From start to finish the process of renting my property was professional, quick and smooth. Liam kept me informed every step of the way and because of his help I will definitely recommend 'Herwald Sales and Lettings'. Thank you. Would definitely ate","createTime":"2021-04-24T23:00:00.000Z","locationID":"TGL"}},{"id":"133586e5-7728-5270-a39d-bde4133dec9a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Laiqa has been great with helping me and my partner secure our dream apartment! Everything was handled so professionally and so quickly that we were able to enquire, view and sign the paperwork within a matter of days which was great as it allowed us to secure the property with no fuss. Would recommend 100% thanks guys :)","createTime":"2021-04-23T23:00:00.000Z","locationID":"STY"}},{"id":"5233655a-f794-5aac-aee0-99d1cc648fff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Looking for our first home together, the agency were more than flexible around our timetable (especially with my partner working in a school). On the day Kelly was amazing, her knowledge of the property and area put us at ease and she was fantastic when it came to making an offer. The expertise is apparent but the welcoming, friendly environment was a huge surprise! We’re so happy !!","createTime":"2021-04-23T23:00:00.000Z","locationID":"SWN"}},{"id":"d6fbae05-c078-5115-8207-301f0e13eeec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Carolyne and Charlotte from the Sale office of Thornley Groves were absolutely fabulous in our recent house sale. It was so straightforward and painless. Thank you ladies!","createTime":"2021-04-22T23:00:00.000Z","locationID":"SAL"}},{"id":"84d13188-2fe7-5369-87d4-f3734f6607dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Kelly today who was very helpful and answered all our questions. She made us feel very welcome and made our experience better than previous viewings!","createTime":"2021-04-22T23:00:00.000Z","locationID":"SWN"}},{"id":"e4128a85-08b7-59d9-a79b-b1b9a5164397","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A great agency to use to find a new home. Laura Turnock was incredibly helpful and understanding of my situation and pulled out all the stops to help me through. Thank you for everything .","createTime":"2021-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"811639f8-a22f-5374-b718-82747de80126","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gavin and Beth were really helpful in our process of securing a student house. The communication was great and really fast, and they were happy to answer any questions; would definitely recommend.","createTime":"2021-04-21T23:00:00.000Z","locationID":"THF"}},{"id":"40009adb-c25c-548e-a1f1-0c419db785af","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gavin and Beth helped us greatly whilst looking for a student house. They were very quick to respond and very friendly. Overall excellent customer service. Couldn’t recommend them more.","createTime":"2021-04-21T23:00:00.000Z","locationID":"THF"}},{"id":"f356f039-c4d5-55a6-9263-57e63d519961","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-04-21T23:00:00.000Z","locationID":"SWN"}},{"id":"7bc412da-782d-52db-9744-02bcb3966bcb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always very efficient on compliance issues.","createTime":"2021-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"df0dfe4f-0f5f-5d8f-b158-d5ea95ee7642","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve dealt with Matthew’s both for managing my apartment and also for selling a property a property on my behalf. As a business owner in Chester myself I place a great emphasis on service and Matthew’s have always provided the highest standard of service , often going above and beyond the levels expected of an estate agent and management company . All the staff are extremely personable and always take the time to chat and make you feel like a valued customer. Helen has been particularly helpful over the years when I’ve had issues with anything, and they make a point of always getting back to you promptly. The owner Kevin has always been fantastic to deal with and always makes a point of saying hello and making sure I’m happy with everything. All in all a great business with great people working there. Daniel Barnes Managing director @jonathonbryanopticians","createTime":"2021-04-20T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"8a75ff25-5463-5ad9-8a61-6d5b7085b19f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've rent an apartment in Sale with them. The process is very smooth and I can check the status via their system which is quite clear and easy to use. They also have property manager to follow up after I move in. My property manager Jennifer is very helpful and responsive. She help our family a lot and we really appreciated for her and all her teammate's work.","createTime":"2021-04-20T23:00:00.000Z","locationID":"VGN"}},{"id":"24c12f41-483c-592c-a2d9-842fe4bf99a2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have used Thornley Groves since 2003 and have had a very reliable service from them. Most recently Catherine Townley of the Vimto Gardens office has provided outstanding service.","createTime":"2021-04-20T23:00:00.000Z","locationID":"VGN"}},{"id":"bc2e9e61-61ea-5461-ab4b-0f1d0c169a4b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Kelly, she was very knowledgeable and helpful about the local area and property. Ultimately the property wasn't for us but Kelly assured us she would keep us informed of more suitable properties. Would happily deal with again.","createTime":"2021-04-20T23:00:00.000Z","locationID":"SWN"}},{"id":"4f6c63d6-c408-538e-9e5e-0c3ea424c652","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Groves since 2003 and have had a very reliable service from them. Most recently Catherine Townley of the Vimto Gardens office has provided outstanding service.","createTime":"2021-04-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9bd4b70a-2df8-56f0-828f-eaf6ca8d93a5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-04-19T23:00:00.000Z","locationID":"STY"}},{"id":"e0eeebfe-1688-569f-8923-56e3b2d4d36c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Its always a great pleasure to work with Sarah, Debbie and Cath on the compliance team. Nothing is ever too much trouble, always happy to help with any queries/problems we encounter!! Highly recommended! Thank you. Howarth EPCs","createTime":"2021-04-19T23:00:00.000Z","locationID":"VGN"}},{"id":"044bf892-88e3-54a9-929b-c00faaecfc36","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Vimto Gardens Very professional and attentive company especially Sarah Tarmey who is compliance team leader. 10 out of 10","createTime":"2021-04-19T23:00:00.000Z","locationID":"VGN"}},{"id":"1ade9f2d-28a5-5d07-b062-2608233e8d5f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah and the team run an efficient and friendly lettings management service. I have used Thornley Groves for over 10 years and have always had excellent service and been kept up to date with all the latest news and legislation.","createTime":"2021-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3904a29d-3344-5fcc-8e05-c5e621c4c3fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Its always a great pleasure to work with Sarah, Debbie and Cath on the compliance team. Nothing is ever too much trouble, always happy to help with any queries/problems we encounter!! Highly recommended! Thank you.","createTime":"2021-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bfdcae4f-268b-5078-9a2b-471aeed94494","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I am writing a review about Jennifer Ferguson, she was my property manager for the past 6 months and when my tenancy was coming to an end she answered all my questions (and there were a few) in a professional and efficient manner at all times. Jennifer liased between myself and the landlord regarding my deposit and through her I feel that a satisfactory agreement was reached. Thank you Jennifer for all your help Many thanks Susan","createTime":"2021-04-18T23:00:00.000Z","locationID":"VGN"}},{"id":"cda771ed-ad47-5e8e-ade2-d729509074ba","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Responsible and response in timely","createTime":"2021-04-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6319e332-6100-574e-87cd-9934ffee0717","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura at Swinton was as always quick and efficient in processing a new tenant for us.A delight to deal with Jonathan Davies","createTime":"2021-04-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb107128-b831-5eef-875c-0f6f4836b5cd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura, from the Swinton branch was great throughout the process of finding our new tenants. All questions were answered. She was professional and friendly. Thank you","createTime":"2021-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f3a6c87f-1357-5383-97a2-3edf66b6909d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves,specialy Sarah,Emily are very professional and supportive. All the very best to them.","createTime":"2021-04-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c208ed35-1eb5-5cc4-b545-92134a30e1a2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-04-15T23:00:00.000Z","locationID":"STY"}},{"id":"5117e566-0b14-56e2-bbed-d764c25bffd7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Naomi, Rachel and Sarah kept me well informed of what was going on. They also worked around my shift patterns for access to the property Brilliant service","createTime":"2021-04-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"953ff64d-504a-5e4f-a628-2d9186f7a263","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Catherine always communicates really well with me, keeping me informed of what’s going on and any issues that need resolving. Very happy. Ben","createTime":"2021-04-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0b19540d-e5a5-550f-9c36-fa765d2101cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly from the Swinton Branch is professional, well-mannered and approachable both on the phone and at viewings.","createTime":"2021-04-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e041297d-ffcc-5b3f-86d1-6f2f7daee71e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to Liam, Amanda and the rest of the team. From start to finish, everyone was professional and friendly and so much help! Thank you ☺️","createTime":"2021-04-14T23:00:00.000Z","locationID":"TGL"}},{"id":"d32276c1-4158-50e3-8af0-927817fdd6d9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Speedy referencing both when applying and leaving the tennancy. Staff including Penny Watson, Andy Lane and Petru Aradoaie were always helpful. One member of staff not included in that list could be quite obtuse and difficult when issues were raised. Overall a good experience.","createTime":"2021-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a34a2d0-a3b8-5efb-b90e-d3922d145d38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was really lovely when we met her, she showed the property very thoroughly to us, as well as gave us space to explore ourselves. She was very open and gave lots of advice, as we are first time buyers. Would happily approach Kelly again for future veiwings","createTime":"2021-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"653d0f04-479e-5631-bc67-afb2ece42eea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a landlord and Cath Townley has always looked after me extremely well. She keeps me informed throughout and is extremely professional and efficient with anything that requires attention. I would recommend her to anyone.","createTime":"2021-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"069c14e8-7498-5e69-a7e9-123d0af65dd1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service. Aleays reply romptly.","createTime":"2021-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e8c5af8-4eff-5790-913b-4aa011accd79","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie P made this whole experience so easy, not only was she professional and speedy but she was personable which is so lovely and reassuring. Moving and looking for houses can be so stressful but her calm, warm approach put us all at ease and encouraged us to get it all sorted. Thanks Sophie!","createTime":"2021-04-13T23:00:00.000Z","locationID":"THF"}},{"id":"20d8b828-cc48-542b-8832-ad6133d84de2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great branch and Debbie Cath and Sarah go above and beyond , fantastic team !","createTime":"2021-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"06338e7c-102b-5df3-beab-b43689c1f384","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sophie was such a great help with finding a great rental property in Didsbury - not only was she super friendly, but also super helpful and fast with getting the place secured. Overall great service and highly recommend! :)","createTime":"2021-04-13T23:00:00.000Z","locationID":"THF"}},{"id":"2a64eb59-4077-59e0-8dde-742fb2751000","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am a landlord and have been looked after by Catherine Townley for several years now. The service she has provided has been first class. Cath is approachable, friendly and attentive and acts upon my instructions and requirements extremely effectively, keeping me fully informed regularly throughout. I can’t recommend her highly enough. Thank you","createTime":"2021-04-13T23:00:00.000Z","locationID":"VGN"}},{"id":"f96e3835-e224-5e64-89fb-5847a5ffe89c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Cath Townley is most helpful with dealing with my rental property. Always ready to assist with compliance advice as well as with other queries.","createTime":"2021-04-13T23:00:00.000Z","locationID":"VGN"}},{"id":"fab7ae24-66ac-569d-9790-40cc059f78ad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The customer service we have received from Debbie Meechan is excellent, she is friendly and professional.","createTime":"2021-04-13T23:00:00.000Z","locationID":"VGN"}},{"id":"9443d283-ea90-5507-be6e-4c8b0a63e627","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-04-13T23:00:00.000Z","locationID":"VGN"}},{"id":"70e509c7-06b2-51e8-8249-3478e2dcd5b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Accompanied viewing of a house on Manchester Road , Swinton. I was greeted by Kelly from the sales team of the Swinton branch of Thornley Groves Estate Agents. I found Kelly to be professional , courteous and knowledgable ,any questions that she didn’t have the answers to there and then she would find out. These are big plus points for me ,the appointment never felt rushed and together with her bubbly and engaging personality was a pleasure to attend with her and I can speak from experience as I have been to quite a few viewing now. Unfortunately with the amount of renovations needed I will not be buying, but a big thumbs up for Kelly ,she is a credit to her work and I believe has found her calling !! Very happy customer.","createTime":"2021-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"93a46e39-9d98-5bfb-8e4c-1e21c45602ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Always professional, pro-active and efficient.","createTime":"2021-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c74cdae-b168-5a37-a575-04a4f5a64c13","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always excellent communication and helpful advise from Sarah Tarmey in the management/conformity department","createTime":"2021-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d2d2df2e-2d66-5218-ab8a-08bac88603e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My wife and I went to view a house with Kelly. She was so lovely and helpful. She had answers for all our questions, and it was obvious she enjoys and cares about helping people find their perfect home.","createTime":"2021-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae9fc4bf-68b5-5086-9530-db20493686c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Sarah, Debbie and Cath in Compliance for their on going support and professional approach. Mike Davies. Lomax’s Gas Services.","createTime":"2021-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e282294e-25f4-5952-a221-49cd5002b91a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Cath Townley (Compliance) is always helpful and I trust her to manage my rental property without a doubt Definitely recommend Cath at Thornley Groves","createTime":"2021-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"91653418-9003-527e-a4b4-18d9d166c897","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Catherine from the Compliance Team has been very helpful in making sure that my all the properties in portfolio are compliant with the law.","createTime":"2021-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4dcb1de-feae-5388-8d20-a0b1d2042c07","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Debbie Meechan, Catherine Townley, Hannah Whyte, Viltaute Paulauskaite & Ian Waxman for all your help with my tenancy.","createTime":"2021-04-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2d797769-1616-55e0-afff-1a28895306e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am writing to review Sarah Tarmey of Thornley Groves compliance team (and not Thornley Groves). Sarah has been looking after the compliance issues relating to my property for a number of years. She has done so professionally, politely and competently and is a pleasure to deal with. Not all elements of Thornley Groves operate with such efficiency but Sarah is someone Thornley Groves should be very pleased to have working for them. Keep up the great work Sarah.","createTime":"2021-04-12T23:00:00.000Z","locationID":"VGN"}},{"id":"1f7152a9-8662-508c-a63e-69c7937a14d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I cannot speak enough praises of Kelly! She has been absolutely fantastic on all the viewings we have had with her. Super professional, very knowledgeable and a pleasure to deal with. Thank you very much Kelly! Zahra x","createTime":"2021-04-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c1a22b8-36cc-5ccd-821f-177a571fb86f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabriel Walker, our property manager, is indeed efficient and prompt. He is always helpful, and gets the job done. We are pleased that he is managing our apartment. Well done.","createTime":"2021-04-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"27263ade-3c36-5543-ac0c-9938a3318427","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very good letting Agencey","createTime":"2021-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee5a743e-4139-5dc6-a6d2-49282b3db331","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good experience with Debbie, Sarah and Cath, very helpful","createTime":"2021-04-11T23:00:00.000Z","locationID":"VGN"}},{"id":"9af8d0de-d00c-5d6f-a9ad-f44ba09f3a56","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service. Kelly McDermott of Thornley Groves, Swinton is very professional and genuine. She has thorough knowledge of area and property, kept me well informed throughout the viewing process with great communication and proved to be very helpful and understanding. Highly recommend Kelly & TG!","createTime":"2021-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0adc089a-fced-5002-b80c-4b85f0418cc8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been to over 20 viewings recently and none have been as thorough or friendly as my one Thornley Groves this week. Kelly was amazing, super helpful, knowledgeable and made the experience an absolute pleasure. 100% recommend Kelly and TGs","createTime":"2021-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a78a66b1-9aa6-5360-b4fc-900375ce66b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah, (Tarmey) has always been helpful and thorough when dealing with our office to organize the work schedule for the property with carry out the safety checks on. Steve","createTime":"2021-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f53a96b0-9045-5906-b0bc-6bcbe4ab5346","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service. Kelly McDermott of Thornley Groves, Swinton is very professional and genuine. She has thorough knowledge of area and property, kept me well informed throughout the viewing process with great communication and proved to be very helpful and understanding. Highly recommend Kelly & TG!","createTime":"2021-04-11T23:00:00.000Z","locationID":"SWN"}},{"id":"8b8f31ec-f791-54dc-9688-3e1eb11e3ebe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent agency","createTime":"2021-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb226b03-5763-51e8-823a-151819219d8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I found Kelly to be a very friendly, approachable and professional person. Before the viewing Kelly made a number of calls keeping me updated with aspects of the viewing, which I found very beneficial. Kelly had a great understanding of both the property and the local area. All queries which I raised during the visit were answered in full.","createTime":"2021-04-10T23:00:00.000Z","locationID":"SWN"}},{"id":"2f5968b4-9908-52b1-9eeb-6bd89d1c2d84","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Before selling my property I had a couple of valuations and Thornley Groves was the final one. It was the best choice I made asking Claire and Kelly for a valuation. They were extremely professional, knowledgeable, friendly and approachable and I knew instantly that they were the team I wanted to sell my property. It wasn’t an easy sale due to my ex husband but they supported me throughout, kept me continuously informed and were always at the end of the phone if I had any questions or queries. I’ll definitely be using the team at Swinton again when I’m buying and selling.","createTime":"2021-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3093771b-50ad-54f1-8ad2-851136d25feb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"good service","createTime":"2021-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"90e9baa6-4457-5567-bfab-d1d6f8fb4d8b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found Kelly to be a very friendly, approachable and professional person. Before the viewing Kelly made a number of calls keeping me updated with aspects of the viewing, which I found very beneficial. Kelly had a great understanding of both the property and the local area. All queries which I raised during the visit were answered in full.","createTime":"2021-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"61646d2e-95d6-5c84-9bbf-6f3ce946bd80","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was very friendly, approachable and professional when showing me around a property. She answered all of my questions and helped me understand better the area - I wish all agents were like that!","createTime":"2021-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b7f72e56-874a-5d80-96f3-02133fbac4a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"To be honest i would like to thank eve kelly for all the help, she always answers right away and does all her work on spot, she dosnt leave you waiting and thats what i like about working with her, instead of waiting weeks to get the job done she will do it in a few days.","createTime":"2021-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"40fd3f56-5099-5e67-9da2-3d99d400ba88","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly from the Swinton branch was extremely welcoming and helpful, she answered all of our questions and was very knowledgeable about the area.","createTime":"2021-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7cee5a28-9a35-5512-9e26-393505436595","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"kelly was just the fantastic showing us round the house we went to view was really nice and professional and fun.","createTime":"2021-04-09T23:00:00.000Z","locationID":"SWN"}},{"id":"b4aeef45-af97-52ce-bbbb-3d434437f072","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experiences dealing with Sarah, Debbie and Cath, They're always willing to go the extra mile to make sure everything is as it should be with lettings, always quick to respond to any queries raised and very understanding as to any requests. They are a true asset to the company! I would highly recommend using this agent for any property management needs you may have, we've never been let down and we are constantly kept in-the-loop with progress on an any maintainance/lettings issues that have been raised. Any issues we have had with properties have always been actioned immediately and conveniently for the tenants. They've always vetted quality tenants for me and with zero issues over the years they're alway our go-to agents! Well Done TG - Vimto!!","createTime":"2021-04-08T23:00:00.000Z","locationID":"VGN"}},{"id":"8e643b34-861d-5b57-bcd4-9471961e1eb6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"i dont usually ever write reviews but this gentelman (Gabriel Walker) reallt deserves this review i am about to write this man has done nothing but help me guide me and look after me when i started my tenancy with thornly groves he supported me theough every request i had and helped me out every step of the way until the very last step he showed amazing paitence he genuinely cared about what i had to say and did eveything he could to help me he is extremmly polite lovley and just an amazing soul thornly groves should be lucky that someone as nice and professional as gabriel is working there because he really does represent thornly groves in the best way any staff could do gabriel if you are reading this speacik thank you for everything you have done .Also thank you to my landlord for letting me have my puppy and co operating with my needs you have all been lovley and i wouldnt rent any where else or even buy anywhere else i wish you all the best gabriel you really deserve it (someone please give this guy a promotion)🙏🏻🙏🏻🙏🏻 thanks again gabriel","createTime":"2021-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e69eafa-0d9b-5e2a-aedb-f0bc838e3f06","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The housing market at the moment seems to have been relatively unaffected by recent events, in fact I'd go so far as to say that it's been busier, and it's to Kelly and Clare's credit at Thorney Groves that they've made everything feel 'normal' by providing a great customer experience.","createTime":"2021-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aa3379f5-50ad-5500-8888-d73bebf25089","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Turnock of Thornleys was as usual first class in dealing with the rental of a property in Eccles for our Company.Thornley Groves have been our Manageing Agents for many years now and their administrative setup is very efficient and can be recommended Jonathan Davies","createTime":"2021-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8bb69c0a-3c9c-5840-99c2-82a4dbffdace","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Cathy Townley is first class. She is quick to respond and assist with any request to an amicable outcome. This has proved is invaluable.","createTime":"2021-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"892c4c1b-5f7c-59fb-93a4-27162a17cc3e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-04-07T23:00:00.000Z","locationID":"ALM"}},{"id":"f3e9486d-8e1c-582e-930c-a6bac9a57571","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Cameron was very helpful and co-operative. It was a smooth move in.","createTime":"2021-04-07T23:00:00.000Z","locationID":"STY"}},{"id":"87ea7732-7339-5915-a800-4136cad208a8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to thank Cameron Dearsley for a great service, it has been incredible how he has made an effort so that I could find the right flat for me, it never bothered him that he showed me several flats always very polite and attentive, he gave me several very good advice and in the end I was able to get a good apartment. I also want to say something that I was pleasantly surprised that after a few days that I did not write to see more flats he worried about writing to me and knowing how my search was going. Also highlight Iulia Corlaci who always solves everything for me via email. I hope to be here for a long time. Para todos los españoles o latinos q esten interesados en buscar un apartmento o casa solo decirles que esta agencia me ha tratado super bien incluso con mi dificultad para entender parte del vocabulario en ingles, Cameron me enseño varios apartmentos y nunca tube ningun problema con el siempre educado y dandome consejos. Al final consegui un buen apartamento a buen precio y la verdad q muy contento. 100% recomendable.","createTime":"2021-04-07T23:00:00.000Z","locationID":"STY"}},{"id":"cf6d098c-3737-5f82-9333-9b442fbd49c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to highly commend the hard work of Sarah, Debbie and Cath who all work in the compliance team. They have been a delight to work with over the past year. They are all dedicated and hard working and ensure the smooth running of the compliance department making sure the huge amount of work that passes through the department is dealt with promptly and efficiently for the benefit of the landlord and tenants.","createTime":"2021-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d103faf2-35c9-53b7-ad9f-76c2e84692ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Good but response time could be a bit faster.","createTime":"2021-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cad98d78-ba48-5272-94a7-5bd5f4104955","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It’s alway a pleasure to deal with the girls over at Vimto, they always go the extra mile to make sure things run smoothly. Sarah, Cath and Debbie are always on hand to help and assist with any issues presented always swiftly, and super efficiently! 10/10 to the whole team over at VIMTO Well done! Many thanks A","createTime":"2021-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"83854387-c1cb-5993-817e-939060b31b06","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma, Emily and Rachel were all really helpful in helping me sort my move out. No messing around as I’ve experienced with other agents whilst looking for a new place to live and all was done and completed by the intended move in date .","createTime":"2021-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f06e4765-825f-52d7-9d58-09bc0f1d2d37","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks for requesting for me to carry out works for your selves, I would like to thank Debbie, Sarah and Cath at Vimto gardens for the help and professional service they have provided it is a pleasure to work with them Thanks John","createTime":"2021-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"44a8ecb4-f935-5cc3-9310-2be3a3b5b339","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very Efficient","createTime":"2021-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"15f4a68e-551d-580b-9755-c6ed5f25c649","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We work closely with Sarah, Cath & Debbie in Compliance and always find them to be super efficient, competent and very professional to deal with. Fitzgeralds","createTime":"2021-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4447cbb7-9ce6-51a9-8c76-363699165740","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always been really responsive. and they have always been responsive over the phone. Petru Aradoaie was really helpful and kind.","createTime":"2021-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"47dba7bd-f9b3-59f8-bf19-bb4f7a6fb622","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Debbie , Cath , Sarah in the compliance team based at Vimto gardens really helpful and friendly pleasure to work with nothing to much trouble","createTime":"2021-04-06T23:00:00.000Z","locationID":"VGN"}},{"id":"8406c3a4-6ac3-50fc-8558-b3c274f494d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was professional and approachable.","createTime":"2021-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"26f88f23-de9a-5180-b792-fcee69867cbc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have a number of rented properties that Thornley Groves manage for me. The Compliance Division in general and Sarah Tarmey in particular have always managed my affairs in a most competent and pleasant manner.","createTime":"2021-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eb39a0c3-0411-5401-b450-23bdf22e6eec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Worked for many company’s over 15 years. However Thornley groves have been the most efficient, Debbie , Cath and Sarah, are highly skilled and experienced in property management. I recommend them highly","createTime":"2021-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6dfb537e-fe65-55b6-966d-237020da31a1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very grateful for the kind donation of bikes to our charity!!","createTime":"2021-04-05T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"9e8f1cc6-2e7f-5189-8ccc-74c5ec3d3d00","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole team are absolutely lovely and no enquiry is too small for them to handle and help you with. The whole experience from start to finish was a breeze and so easy and I thoroughly recommend them. Special shout out to Liam and Amanda who have been super informative about any questions I had and were speedy replying to my emails. Thanks again!","createTime":"2021-04-05T23:00:00.000Z","locationID":"TGL"}},{"id":"488e4735-6db0-5845-a023-a62f6bed25f4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Herwald are my 'go to' letting agent. I have used them now a number of times to find and move in tenants. I have found Laurence, Liam and the team to be professional, efficient and competent.","createTime":"2021-04-05T23:00:00.000Z","locationID":"TGL"}},{"id":"a2971fc1-1f6d-5c64-95ae-25d6def2c3ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly from Thornley Groves was very good in all ways - informative, punctual, friendly and good communication prior to the viewing. Certainly not all agents are like that!","createTime":"2021-04-05T23:00:00.000Z","locationID":"SWN"}},{"id":"0722899f-e961-5211-9bc1-9b7fd4991e6a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Mr. Andy Lane (property manage - purple team Vimto Gardens office) for his prompt arrangement for an engineer to come to fix my oven. Although the issue was reported during the Easter holiday, Andy managed to sort it through for me so that in the early morning of the first working day after, the engineer arrived and fixed the oven for me in 20 minutes. Thanks to the engineer who helped out as well","createTime":"2021-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9891074d-51cd-5431-aa84-127a6c9e3c08","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Estate Agents.","createTime":"2021-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"36650eba-1d54-52d3-b44a-84d57d5fef84","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager Jae Manwaring has exceeded all my expectations of service. Efficient, reliable and transparent. Any issue reported Jae has gone the extra mile to ensure I am informed and my request is dealt with straight away. An absolute pleasure and a great example of an representative of Thornley Groves - couldn’t thank you more Jae!","createTime":"2021-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3257b50d-78b6-5b9d-ac2f-524f5390e5a3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We met Kelly from the Swinton Branch she was very professional, informative and very helpful would definitely recommend her.","createTime":"2021-04-05T23:00:00.000Z","locationID":"SWN"}},{"id":"dcdc835c-090a-5dac-963a-e83cd238c8ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were shown around by Kelly from Swinton Branch she was so professional, helpful and very informative.","createTime":"2021-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"371f1f46-bebd-5af5-8e4a-ec9fbfab02da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I don’t know where to start! Selling a house and buying one are [obviously] two of the most stressful things to engage in (less marriage, deaths, divorce). Fortunately I had both Stuart and Rhiannon at Thornley Groves, Hale, to steer me through the process! Being a full time carer for my elderly mother, and coping with Covid as an event at the same time, I was on the edge. Cue Stuart and Rhiannon... they absolutely mitigated the stress for me and handled both the sale and purchase of properties with a professionalism that I can only describe as a God-send. If anybody has any doubts about selling via Thornley Groves, knock on my door (36 Stamford Park Rd, Hale) and I’ll happily tell you why you should use them. Amazing, throughout the whole process, AMAZING!!!","createTime":"2021-04-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a330226-95d5-5787-a5a2-311ffadf0178","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Penny was great throughout my tenancy and my full deposit was returned less than a week after I vacated the property. Would recommend!","createTime":"2021-03-31T23:00:00.000Z","locationID":"VGN"}},{"id":"fd474964-61ed-50eb-8cd4-a6d91009db02","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Penny was great throughout my tenancy and my full deposit was returned less than a week after I vacated the property. Would recommend!","createTime":"2021-03-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d5e6c9f3-2544-5c84-9b99-24434397ccca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional always happy with their service","createTime":"2021-03-30T23:00:00.000Z","locationID":"SAL"}},{"id":"fc17ff05-269f-5ad5-b4e5-bcdff03f7418","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would like to thanks Richard Lowey from Manchester branch for the help to get the refund for the unexecuted replacement of fridge. The issue starts 6 months ago when the property was sold to me, the newly moved-in tenant discovered that the fridge is not working and a replacement is required. Vendor was sorted and the fund was paid, however the work is not been carried out. Refund was requested but the vendor has been delaying answers, even after repeated chasing. The case was then escalated to Richard in February, but it still take another two months of hard work to actually get the refund from that vendor. Going forward I recommend the company to set up a grading system for the vendors so they would actually consider twice before not fulfilling any commitments.","createTime":"2021-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e572de10-e6fb-52e2-a2f4-9e7e7ccf7a5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our property manager at Thornley Groves is Leigh Johnson. She is very professional and efficient, and keeps us informed. She has just handled the refurbishment of our flat, which all went extremely smoothly. In terms of letting out the property, I would certainly recommend Thornley Groves. Their fees are not the cheapest, but properties are marketed well and we have rarely had a void.","createTime":"2021-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa6c65d3-00bb-5c87-a09d-7d95afc14881","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Massive thank you to Laura Turnock who has been superb with all the help and information around my new tenancy. She has made this process smooth and efficient for me. She has always been very professional and reliable throughout the process. Thank you to Laura and her team! Tinashe","createTime":"2021-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"84d37e35-6f05-5954-bc60-ec6ceeda124e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with our New Property Manager Penny Watson (orange team) is another top TG star. very responsive and quick at liaising with outstanding issues on our Property that TG Manages for us. High recommended, like Hannah Whyte and Aimee Hobson who are also TG top stars.","createTime":"2021-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb40c5df-83c4-52f5-9039-099190dd2d31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Both Kelly and Clare have handled the sale of my property excellently, I would not hesitate in using Thornley Groves again in the future","createTime":"2021-03-29T23:00:00.000Z","locationID":"SWN"}},{"id":"af7b7a86-06d2-5c3b-bbed-dc9b1418de93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Being a first time seller I was apprehensive to say the least, that was until I met Clare and Kelly, The Dynamic Duo. Right from the initial viewing and valuation they have been excellent. Nothing was to much trouble and always kept me updated on progress, which may I add was swift. Polite, professional and with a positive attitude. I honestly cannot praise them highly enough. Well done Team Swinton and thank you so much.","createTime":"2021-03-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"393c1ac4-0a44-5a1c-adf2-8010cdfa7dbf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient, made the process smooth and quick and I am very pleased with how quickly everything has been sorted. A professional service","createTime":"2021-03-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ddcf882-fe69-5805-86fb-a08666cd4f86","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We chose Thornley Groves to sell our house as we preferred the more personal approach they offered to the process. We were not disappointed with our decision, we dealt primarily with Andrew Clayton who was a great help throughout. Always on hand to give advice on the sale but also with helping to secure our onwards purchase. He offered the exact service he detailed after valuing the house himself and understanding our requirements. Would greatly recommend.","createTime":"2021-03-28T23:00:00.000Z","locationID":"ALM"}},{"id":"d51e2425-e005-5398-b23a-de5f6f0fb106","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend. Thanks Akeem Ffrench for your quick response, you have been really helpful!","createTime":"2021-03-28T23:00:00.000Z","locationID":"VGN"}},{"id":"4d225652-bb58-529d-90b7-10eac881ed3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We chose Thornley Groves to sell our house as we preferred the more personal approach they offered to the process. We were not disappointed with our decision, we dealt primarily with Andrew Clayton who was a great help throughout. Always on hand to give advice on the sale but also with helping to secure our onwards purchase. He offered the exact service he detailed after valuing the house himself and understanding our requirements. Would greatly recommend.","createTime":"2021-03-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"48128edb-d0d5-5979-9b32-e7c9890cb00d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-03-28T00:00:00.000Z","locationID":"SAL"}},{"id":"b12d0233-7169-5f33-820f-e4bd9e05a1b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I waited over 7 months to get a new laundry machine, and Thornley Groves sent over 5 contractors into my apartment during a global pandemic (just to get different quotes), something I found really difficult. However, once Leigh Johnson (property manager on the Red Team) took charge of the issue, it was resolved relatively quickly. She was very understanding and supportive with everything. I hope to get a similar standard of service that Leigh provided for the several other issues in this flat.","createTime":"2021-03-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8cad2c4b-646a-5fb0-ab20-ba74cdfa6a7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Completion on 17,Littleton Road ,Salford ,M66ED Thank you once again Clare and Kelly for your help in dealing efficiently , smoothly , professionally and most of all , being able to communicate to all parts involved during this process that took longer to complete due to circumstances but at the end thanks to your diligence comes to a positive outcome . It is a pleasure to have built a relationship that understands the needs of my personal needs and empathetically achieves a positive final result . The first part of this exercise has been concluded , the final goal is in sight . Thank you once again and we will be talking again soon . Kind Regards Jose Mendes Purchase of 12,Wesley Court. Once again I need to thank Clare and Kelly for their help in dealing efficiently and professionally towards the positive conclusion of what it was a long and at times painfull and frustrating process. It was due to them that all parts involved come to a satisfactory outcome . Thank you and no doudt we will be talking again soon . Well done and keep up with the good work. Kind Regards Jose Mendes","createTime":"2021-03-28T00:00:00.000Z","locationID":"SWN"}},{"id":"69d17e9a-6a10-5f76-bb08-ab74334b045a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had an amazing experience with this estate agent (Vimto Gardens). Special thanks to Akeem Ffrench for the speed and professionalism in which he responded to my requests for references. He is an asset to the company. In all Thornley groves is an excellent estate agent.","createTime":"2021-03-26T00:00:00.000Z","locationID":"VGN"}},{"id":"05c3e00b-d3b4-525b-be00-0776c8556c6f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quick to respond to an issue with the hot water and was fixed within 24 hours of being submitted as an issue.","createTime":"2021-03-26T00:00:00.000Z","locationID":"VGN"}},{"id":"900f02e6-d5ac-5b07-bf81-9193e1f99de0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with the Altrincham branch from the start to the end of my tenancy has been nothing short of amazing. I commend the level of professionalism and responsiveness. From property management by Andrew and Milena, and references/accounts by Akeem. Thank you for the great experience.","createTime":"2021-03-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd32754d-d5a1-58b8-b7ff-307e502a282d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had to speak to Jade regarding an issue regarding a Niceic report which was dealt with immediately and very professional by herself. Would definitely recommend Jade to any property management company who requires property management to be catered for in a professional manner.","createTime":"2021-03-25T00:00:00.000Z","locationID":"VGN"}},{"id":"9dbe6aa3-c28f-5913-b153-3e1f4334676e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My tenancy renewal was made quick and easy thanks to the help of estate agent Gabriel Walker, he provided me with all the information I needed and responded quickly to any questions or queries I had.","createTime":"2021-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1341f3c5-c497-5fd4-9014-0cc59140dc5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi requested some account information. Expenditure letting fees etc going back several years. Lucy Hobson was extremely helpful efficient and quick in helping with all of this.","createTime":"2021-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6987e584-0e74-5589-96a9-2817123bd2e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Laura Turnock -thanks for your professionalism and suport xx","createTime":"2021-03-23T00:00:00.000Z","locationID":"SWN"}},{"id":"941b4489-27a4-5e54-a781-3e98a980cf2e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We bought a property through Thornley Groves in Hale and couldn't have been more impressed with the service. Rhiannon Sawle was professional, efficient and incredibly hardworking as well as being a pleasure to deal with. We could not speak more highly of Rhiannon or Thornley Groves and would highly recommend them.","createTime":"2021-03-22T00:00:00.000Z","locationID":"HAL"}},{"id":"5e26b0e2-c6e9-5324-9436-7bea7a281653","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently had a very bad experience with two tenants that broke contract followed by a third who seemingly forged his credentials and never paid rent from the time he took occupation. He furthermore destroyed the property and had police around for disturbances on many occasions. Sadly, I had two Thornley managers leave during this period (Chloe and Shannon) and the whole issue was being passed from pillar to post until Lucy Hobson stepped in with complete professionalism and took control of the matter - liaising with all parties to ensure that claims were made and that legal action was taken. She is an absolute star. Hang on to her! I sincerely hope that Richard can take the repair issues forward and we can get the property re-let to a decent tenant this time and finally have a good experience going forward.","createTime":"2021-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"995c54a8-2a10-50b3-8613-e91a62d6e1ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We bought a property through Thornley Groves in Hale and couldn't have been more impressed with the service. Rhiannon Sawle was professional, efficient and incredibly hardworking as well as being a pleasure to deal with. We could not speak more highly of Rhiannon or Thornley Groves and would highly recommend them.","createTime":"2021-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"927f8a82-6b45-503c-8f80-f03cfa67ae9d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service I would highly recommend Charlotte and Caroline they are both great, professional and friendly. Charlotte made selling my house less stressful as she would call just to say hi and give me an update on the progress of selling my house. 5 stars from me! Thanks again ladies!","createTime":"2021-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9df96c64-4845-56a6-85b8-4e8771e83c36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Turnock has just put to bed a letting of a property in Manchester both quickly and efficiently. Laura has acted on other properties for our company and it is always a good experience dealing with her Jonathan Davies (Director) West End Estates Limited","createTime":"2021-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3f50377-1a1b-5ada-8276-9f48dcf10efd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Really friendly and helpful. Most questions answered. Professional. Covid safe.","createTime":"2021-03-22T00:00:00.000Z","locationID":"SWN"}},{"id":"105f03e4-ed37-5abe-a7b2-2fd9291e8907","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very very social, ecelent job done","createTime":"2021-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"51018813-0061-545a-a650-24da5fc3ae28","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Emily was brilliant throughout our rental renewal. Was kept well informed and updated regularly of all changes etc. Took the stress out of the process. Thankyou Emily","createTime":"2021-03-19T00:00:00.000Z","locationID":"ALM"}},{"id":"418e3cc4-d6c3-5c52-a560-85da5fb49f48","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from Gemma who is very professional and made my whole experience stress free! Would definitely recommend this agency.","createTime":"2021-03-19T00:00:00.000Z","locationID":"ALM"}},{"id":"bcc91071-fd37-52de-b51d-9610865d5ffe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am currently renting a property through Thornley Groves and in particular the City Centre (Vimto Gardens). The staff, Akeem Ffrench in particular have been very quick to respond to any request, and has gone out of his way to ensure my request has been followed through. Well done with the customer service Akeem","createTime":"2021-03-19T00:00:00.000Z","locationID":"VGN"}},{"id":"60149651-b1de-5b54-99a9-fd292303c7a5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been renting with Thornley Groves for more than a year. Katie Garner has followed us since the beginning and she is always available and open to listen to all our concerns. She has been great throughout the renting.","createTime":"2021-03-19T00:00:00.000Z","locationID":"VGN"}},{"id":"14694eef-062c-513a-bd35-064514a83bca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves have been very responsive and Laura was really helpful when we had our viewing and has continued to be of great help in the process.","createTime":"2021-03-19T00:00:00.000Z","locationID":"SWN"}},{"id":"09dfb8d4-0401-5820-b20a-36e12833c0f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful and supportive throughout the process. Thank you all,","createTime":"2021-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8bd136ff-7b5a-525c-bec2-7a9a32c65117","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been with Thornley Groves for more than a year and Katie Garner has always been available and open to respond all our concerns.","createTime":"2021-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f864f45-771d-5906-b620-b7a5f44674aa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Love going into TG Vimto, they always have a friendly positive attitude.","createTime":"2021-03-18T00:00:00.000Z","locationID":"VGN"}},{"id":"ad9bb895-adb8-5301-a39d-c9487fa7cab6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was able to have two separate viewings and Laura Turnock from the Swinton branch shown me around on both occasions. She was extremely friendly and informative. There’s not a question I asked she couldn’t answer promptly. I believe Laura to be extremely polite and professional as this evident from the viewing. I’ll be more than happy for them to handle my affairs in the future. Also being able to correspond with Laura, Clare and Sally-Ann has been a pleasure. Thankyou Team. 🤍🤍🤍","createTime":"2021-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c3777aad-0332-5172-9de9-568f1cc5fda2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We organised a viewing for a house in Timperley. Everything was absolutely spot from the first contact. Really great experience and very professional approach. Double thumbs up to Ryan Openshaw for his professionalism and kindness. He showed me around and then did the same with my wife, and answered our questions with extreme politeness and kindness. Absolute star 👍","createTime":"2021-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ebfe3f12-fb60-550f-b5bc-d425cdec6599","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently had our annual inspection and wanted to thank Andy Lane for going above and beyond for us. He was on time meaning we could plan the rest of our day and very quick to help with any issues we had. One of those issues he even got maintenance round for the next morning, thanks again Andy.","createTime":"2021-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"590b242f-a03b-578a-ae14-fd7c3af803d9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves has been fantastic. Laura was helpful throughout the whole process with quick responses and being able to answer all of my queries. I would highly recommend to anyone looking for an estate agents.","createTime":"2021-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"611cac39-8dc0-5ad9-9680-4ef42b3e1a2b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Brilliant service! Consistently helpful support from Katie Garner","createTime":"2021-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca041c3d-edbf-5646-bb59-45d206c3d7e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience with Thornley Groves. Ellie Hay was fantastic. She made great recommendations and was extremely helpful regarding all of my queries.","createTime":"2021-03-17T00:00:00.000Z","locationID":"STY"}},{"id":"e9498a1b-8dd2-5461-a763-ff982c102815","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-03-16T00:00:00.000Z","locationID":"SAL"}},{"id":"ddc1e51d-2145-5647-aee1-b170eec1e648","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are very happy to comment in the service of Akeem Ffrench of Thornley Groves. Recently one of our tenants has failed to pay the rent without giving any reason and has been out of reach for some time. Akeem has kindly alerted us in the first place and continue to locate the tenant. The tenant had asked for a rental reduction but failed to give a valid reason. Akeem had handled this situation very well by asking tenant must pay the rent in a timely manner or it will go to debt recovery team. At the same time, Akeem had written to us so that we are well aware of what has been happening. In the end, the tenant had settled the rent. I am writing to note the intelligence and professionalism of Akeem in dealing with challenging issues. It ended well, with no conflicts to any parties. Well done Akeem!","createTime":"2021-03-16T00:00:00.000Z","locationID":"VGN"}},{"id":"a9d47b75-a660-516c-bd30-70a33b3653bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and communication","createTime":"2021-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5372cf28-9f58-5cf4-8a5c-0940049f8337","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have dealt with Thornley Groves many times over the years and they are always super professional, especially Kelly McDermott who is always a pleasure to deal with.","createTime":"2021-03-16T00:00:00.000Z","locationID":"SWN"}},{"id":"37a22681-f4c3-50a3-a75f-d56edc9e87c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have dealt with Thornley Groves many times over the years and they are always super professional, especially Kelly McDermott who is always a pleasure to deal with.","createTime":"2021-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa359b50-e0c0-5134-8c70-e681a3aa0550","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-03-16T00:00:00.000Z","locationID":"SWN"}},{"id":"d6f11a89-8357-5a80-8af4-60fe129c15e4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves were very helpful in the purchase of our new home. Thornley groves were approachable and smoothed any issues with the property chain to ensure a stress free purchase. Thanks to Stuart for his help","createTime":"2021-03-15T00:00:00.000Z","locationID":"HAL"}},{"id":"10d48243-83e9-5b1e-8536-d186d1cd60f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good service. Leigh has been great throughout, any issues with the flat its handled efficiently Would recommend","createTime":"2021-03-15T00:00:00.000Z","locationID":"VGN"}},{"id":"c5cf0a14-afa8-5e2e-ae0b-0b8448309015","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I used Thornley Groves for my recent sale of a buy to let apartment, it was sale only and they were not the letting agent. I can honestly say the service I received from Chris and Natasha from start to finish was excellent. Their professional approach and in particular prompt dealing with any questions was superb, I always felt they were keeping me informed, which is really what you need. Highly recommend.","createTime":"2021-03-14T00:00:00.000Z","locationID":"STY"}},{"id":"6e767976-ba14-57ac-9dfc-93aa9c3b0dce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I used central Manchester branch for my sale of a leasehold apartment in Salford, which felt protracted due to searching for legal answers, however I can not praise the service, professional approach and fantastic communication I had at all times from anyone I dealt with, in particular my sale was handled by Chris and Natasha. As a result I would most definitely choose them again if required.","createTime":"2021-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"649a5b2e-7a79-5d1a-a52a-c3eeee9ca0ad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We bought our house from Thornley groves Altrincham and Collette managed our deal.Collette was always very diligent, supportive and was transparent in her communication right from the start. She even recommended us our solicitor who was fantastic too. Thanks Collette you are a star 🌟","createTime":"2021-03-13T00:00:00.000Z","locationID":"ALM"}},{"id":"e54f8965-613b-58ce-82bd-044cf1cf3bde","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I just wanted the express my gratitude to the team at Thornley Groves in Sale, especially Alex Swindell and Carolyne Brindle, who made the sale of my house as quick an painless as possible. Alex always responded to calls and emails promptly and professionally and explained things in detail where needed. Thank you guys I really appreciate all your hard work and would recommend you to others if needed. cheers Kath","createTime":"2021-03-12T00:00:00.000Z","locationID":"SAL"}},{"id":"6dd766cf-570a-58a8-a16a-6e3336fc71c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Many thanks to Jade Smith for providing a speedy reference. Much appreciated!","createTime":"2021-03-12T00:00:00.000Z","locationID":"VGN"}},{"id":"e2058f4c-e88d-5ccd-815c-bfd920a3f632","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I just wanted the express my gratitude to the team at Thornley Groves in Sale, especially Alex Swindell and Carolyne Brindle, who made the sale of my house as quick an painless as possible. Alex always responded to calls and emails promptly and professionally and explained things in detail where needed. Thank you guys I really appreciate all your hard work and would recommend you to others if needed.","createTime":"2021-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"875c5197-74d6-5476-ad5f-3b84c3feefb1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly showed me around a beautiful property today, she was really friendly and she was able to answer all of my questions about the house. She gave me plenty of time to have a good look around and had a chat with me about making an offer. Very helpful and informative!","createTime":"2021-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3a6559a7-aff8-534b-b868-233db5bac7a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very good support with a tricky tenant","createTime":"2021-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2bf10285-9420-52a1-9aa6-a3227548d317","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was the estate agent that showed me around a new property, she was well informed and answered all my questions. She gave me more insight into the house and all the work that had been done. She didn’t rush me around and I had plenty of time to view the property. Viewings were spaced out so you didn’t bump into other people on your way in and out the property. She was very friendly and helpful and has been quick to respond to emails about the property. Customer service has been 10/10 so far!","createTime":"2021-03-12T00:00:00.000Z","locationID":"SWN"}},{"id":"100cc136-df99-5fae-a5d7-2ab66eb6f8b9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-03-11T00:00:00.000Z","locationID":"STY"}},{"id":"76185d8b-5afb-52b8-a0d1-ac77d3fa9c8f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I received excellent, professional service from start to finish when viewing with Thornley Groves. I had been struggling to find the right flat in the Swinton area, but Laura Turnock couldn’t have been more helpful in organising a viewing and then showing me round. I’ll definitely be recommending Thornley Groves to friends and family. Thanks again Laura!","createTime":"2021-03-11T00:00:00.000Z","locationID":"SWN"}},{"id":"0994d1e1-c1b4-5d25-b1fa-8bdd6b0fa673","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a viewing on the 9th March at Alexandra Court met Laura Turnock who was the person that was doing the viewings Laura was polite professional and helpful to all questions I asked about the property and Laura also explained how the process worked with the application and deposit that was required. Would recommend these to anyone in the future whether its buying/selling or even renting.","createTime":"2021-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ccf1f3aa-a0a8-5835-aa9c-ab4bf7816c0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I received excellent, professional service from start to finish when viewing with Thornley Groves. I had been struggling to find the right flat in the Swinton area, but Laura Turnock couldn’t have been more helpful in organising a viewing and then showing me round. I’ll definitely be recommending Thornley Groves to friends and family. Thanks again Laura!","createTime":"2021-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee491a3c-25d5-58f2-8943-f31989bc191f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing on the 9th March at Alexandra Court met Laura Turnok who was the person doing the viewing she was polite professional and extremely helpful with the questions I asked. Would recommend this company in the future to anyone buy/selling or even renting a property.","createTime":"2021-03-11T00:00:00.000Z","locationID":"SWN"}},{"id":"e0299c7e-4b38-5e63-bbc3-22cba887082b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Penny was really helpful at thornley throughout the tenancy. Quick to respond and share information with regards to updates. She’s very professional and effective.","createTime":"2021-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba466560-d841-5155-aaed-5a6949e1053c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service from all the staff at Hale's branch of Thornley Groves. Would highly recommend! We had a complicated house sale, and Thornley Groves went above and beyond to help make it as smooth as possible. 5+ stars!","createTime":"2021-03-10T00:00:00.000Z","locationID":"HAL"}},{"id":"5a49a1f2-763a-574b-a64b-e089eb07eeea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thankyou to Anthony & the Herwald team for all your help selling a recent property for us & for keeping in touch in sometimes difficult situations. Everything went as smoothly as could be & we now have one less worry in our lives.","createTime":"2021-03-10T00:00:00.000Z","locationID":"TGL"}},{"id":"3fe2135f-ded5-5385-83d7-14a4b4728a7a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've viewed a few properties with Thornley Groves, and each time I've been met by Kelly who is super friendly, helpful and knowledgeable. As a whole, the team are really quick at getting back to you, and making finding a property easier. Thanks to all at TGs!","createTime":"2021-03-10T00:00:00.000Z","locationID":"SWN"}},{"id":"e22a906a-efd9-57a0-849c-859ac43df224","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've viewed a few properties with Thornley Groves, and each time I've been met by Kelly who is super friendly, helpful and knowledgeable. As a whole, the team are really quick at getting back to you, and making finding a property easier. Thanks to all at TGs!","createTime":"2021-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"16ab323a-32b2-5b3e-a8e8-e14c010fcf06","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service from all the staff at Hale’s branch of Thornley Groves. Would highly recommend! We had a complicated house sale, and Thornley Groves went above and beyond to help make it as smooth as possible. 5+ Stars!","createTime":"2021-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bfb598b3-c279-536a-9d6f-b6ba733bed9e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Big thank you to Kelly who has met me a few times to view a property! Lovely and friendly, really helpful too.","createTime":"2021-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1349034-de22-5abf-9c69-0022b47e1ba1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Homes4u and Beth were really helpful and quick to respond, really made the experience of securing a place easy and comfortable. Recommend to everyone!:)","createTime":"2021-03-09T00:00:00.000Z","locationID":"THF"}},{"id":"f3e28040-63c3-5c84-8333-88995d1ec021","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a good experience buying a home with the state agents Kelly & Clare from Thornley Groves Swinton. After dealing with diverse state agents while looking for properties, we can say that Kelly & Clare were one of the best at answering all our questions during the initial viewings, sharing useful information about the property, and later following up with both the vendor and buyers. I would definitely recommend them.","createTime":"2021-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c38981ee-9e29-5321-b322-1b1efcce2be4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"There have been a few issues with the house along the way, but to no fault of either agency or landlord and all were resolved quickly and professionally every time. It's been a pleasure having an agency we can actually rely on when needed and a big thanks to the landlord as well for agreeing to carry out any works that needed doing on the property.","createTime":"2021-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a4650557-ba33-529f-b715-c52e1f2279d2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a good experience buying a home with the state agents Kelly & Clare from Thornley Groves Swinton. After dealing with diverse state agents while looking for properties, we can say that Kelly & Clare were one of the best at answering all our questions during the initial viewings, sharing useful information about the property, and later following up with both the vendor and buyers. I would definitely recommend them.","createTime":"2021-03-09T00:00:00.000Z","locationID":"SWN"}},{"id":"60f579ad-529e-5903-ad0c-24d58a3c4b15","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly & Clare of the Swinton office has done a tremendous job with us on purchasing a excellent shop around the area. I appreciate for their professional opinion & attitude in this whole purchase. I would highly recommend them to all buyers.","createTime":"2021-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4f5d5d4-933a-5951-a3e1-f883d858c3f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly & Clare of the Swinton office has done a tremendous job with us on purchasing a excellent shop around the area. I appreciate for their professional opinion & attitude in this whole purchase. I would highly recommend them to all buyers.","createTime":"2021-03-07T00:00:00.000Z","locationID":"SWN"}},{"id":"890e809b-c60b-5df9-9a9b-f1c3e7c1670f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Liam was excellent He went above and beyond both before and after I moved in. Take a bow Liam and Thank you.","createTime":"2021-03-06T00:00:00.000Z","locationID":"TGL"}},{"id":"cd7fde5b-544b-5849-a872-39544fb4b031","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily and Gemma We really appreciate your agility and helpfulness in processing th application for renting the property.","createTime":"2021-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d68939dc-27be-5ac9-883f-b052285602ae","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had the pleasure of using Carolyne Brindle at Thornley Groves Sale branch for the past 18 months. I was the executor looking after the UK estate of a deceased friend. I live in Australia. It has been a very lengthy process, especially during Covid times when circumstances held up the post and other organisations like HMRC and Titles office were very delayed in their processes. On top of this, we had three buyers pull out at the last minute, due to no fault of ours or our agent. It was just unfortunate. If it wasn’t for Carolyne’s patience, professionalism and perseverance I would have ‘thrown in the towel’. She was always available, even with our 11 hour time difference. She kept me sane. She never lost her positive attitude and had new buyers almost immediately. Thankfully the last buyers stuck with us. I cannot recommend Carolyne highly enough, to any prospective buyers or vendors. I wish I was in the UK to give her a massive hug! Many thanks again Carolyne. Ros Walsh","createTime":"2021-03-05T00:00:00.000Z","locationID":"SAL"}},{"id":"552d065a-8aa7-5351-9d35-0cd515af59f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am very happy to write this review because I experienced fantastic support, empathy and professionalism from Thornley Groves Sale branch, calling out Rob Wight and Charlotte Nicholas in particular. All my many questions were answered with patience and fortitude, stunning photos were taken of my mother's house and family home after she passed away, and at every step, I was treated with the utmost respect and politeness. I cannot recommend this team highly enough. They kept things simple and understandable. I'm very grateful for the service I received from TG and send you all my heart-felt thanks.","createTime":"2021-03-05T00:00:00.000Z","locationID":"SAL"}},{"id":"fa260fb1-f987-561b-bf05-693f7f9d0edc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We would just like to say a big thank you to Carolyne and her team at Thornley Groves in Sale for the amazing service we have received during the sale of our house. From the start of Carolyne’s appraisal & valuation up until today’s exchange of contracts, we have received a very professional service with fantastic response times to any questions from everyone involved, including Alex and Charlotte. If and when we move again, we’ll be back. Keep up the great work. You all deserve a salary increase Rob & Janet Houghton","createTime":"2021-03-05T00:00:00.000Z","locationID":"SAL"}},{"id":"03818324-3233-5a50-80b2-e7b472ac9abe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have recently purchased a house from Carolyne Brindle​ at Thornley Groves, Sale. Our experience has been very positive and she went out of her way to ensure the process ran smoothly. She very responsive and any query i had was answered quickly. Would definitely recommend and use in the future.","createTime":"2021-03-05T00:00:00.000Z","locationID":"SAL"}},{"id":"70bf4d96-2ac5-5eb8-8f98-cdc031a54295","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently had a great experience with Herald Sales & Lettings finding a tenant for my vacant flat. Everything went smoothly and quickly from the initial meeting to today when the tenant moved in. Liam Pope handled this for us, he is very knowledgeable, professional and efficient. Also a shout out to Amanda who handled the invoicing etc. which ensured a quick turnaround. I would definitely use this service again and can't recommend them enough.","createTime":"2021-03-05T00:00:00.000Z","locationID":"TGL"}},{"id":"02ce657d-a918-5005-8f4b-38ea6a8f9b34","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very happy to write this review because I experienced fantastic support, empathy and professionalism from Thornley Groves Sale branch, calling out Rob Wight and Charlotte Nicholas in particular. All my many questions were answered with patience and fortitude, stunning photos were taken of my mother's house and family home after she passed away, and at every step, I was treated with the utmost respect and politeness. I cannot recommend this team highly enough. They kept things simple and understandable when I was still grieving the loss of my mum. I'm very grateful for the service I received from TG and send you all my heart-felt thanks.","createTime":"2021-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"943dfa32-be09-5845-86f0-f97eded0a59c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm glad to say that I have always received flawless service and support from this agency. All TG agents I contacted for any queries were always responsive, kind and helpful. A big tank you to Hannah & Ian Waxman, as well as to Hannah Whyte and Akeem Ffrench for all the help and support throughout 2020. More than ever I was lucky to find such good agents in such a difficult year.","createTime":"2021-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"58b7ba59-7de0-5c70-8458-f7e7c72e705b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Laura Turnock at Thornley Groves from start to finish couldn't be happier with how I was dealt with, everything was straight forward and she helped me with anything I needed help with. Always stayed in contact with me and kept me up to date the whole way through, Very helpful and would recommend this Estate Agents to other people. Will definitely use them again.","createTime":"2021-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"19068adf-ba2b-5820-a7ab-fe31a5fbde3a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant experience. Liam kept me up to date throughout the whole process. It was speedy and very professional. He went out of is way to help whenever he could and made me feel like I was his priority. I cannot fault him or the company and I would definitely recommend. Thanks.","createTime":"2021-03-04T00:00:00.000Z","locationID":"TGL"}},{"id":"a6948c73-b3a1-5f8a-8e3d-4a86ed3db738","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recommend Thornley Groves, Samantha and Conor where supper professionals in every step, From the first call to the last visit. I definitely recommend them, easy to reach them and supper professionals, we would definitely work with them in the future.","createTime":"2021-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b3b1220-25f9-5f95-9b8e-3275da344e8d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Incredibly professional, reliable, and of the utmost competence. I’ve been with Thornley Groves for many years and have found the level of efficiency of the team to be of the highest standard. Most recently, Ellie Hey’s work was excellent.","createTime":"2021-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4034255-4f0b-54a4-bde3-38b1b93702a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional and very friendly service from Ellie Hey at Thornley Groves who helped secure a new apartment for myself. Highly recommended.","createTime":"2021-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b2d1467-6c7f-50fd-9cb6-59097121b1d2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As first time buyers we found Kelly to be so informative and helpful, providing guidance on what we should consider during our search. We would have no concerns about viewing properties with Kelly again.","createTime":"2021-03-03T00:00:00.000Z","locationID":"SWN"}},{"id":"a6e7e998-9af7-52e2-a855-310b7a59432a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am glad I found Homes4U. Level of service provided is simple yet accomplished all the requirements for an oversea investor. Contract signing was a breeze with seamless integration of technology. Management team show great interest and has good knowledge overall.","createTime":"2021-03-02T00:00:00.000Z","locationID":"THF"}},{"id":"52f70338-b8b2-58b9-96eb-0ef7e5400d48","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just used Herwald sales and lettings to let my property after previously having a terrible experience letting. The service is on point. The staff are friendly and professional. I have been dealing with Liam who I couldn't recommend more.","createTime":"2021-03-02T00:00:00.000Z","locationID":"TGL"}},{"id":"acca2bc1-615a-5192-8dfc-f0502169e513","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-03-02T00:00:00.000Z","locationID":"VGN"}},{"id":"5d0d3265-30e7-5f43-bc32-5bc591991224","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I didn't give a reviewof Thornley Groves at all😡I don't know how this got here. This 4 stars is not from me iam contacting Google to see where it has come from 😡","createTime":"2021-03-01T00:00:00.000Z","locationID":"SAL"}},{"id":"a8ce0325-571d-5142-96dd-c30be0720c15","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I've had a property managed by Thornley Groves in Manchester for just over 3 years. The first two and a half years, I encountered numerous issues with their management of it - too many to go into detail here. For the last 6 months we have been lucky enough to have a new agent - Katie Garner - and she has been a vast improvement. She responds to emails and requests and gets things done in a timely manner. I would give 5 stars for the last 6 months and 2 stars for the first 2.5 years.","createTime":"2021-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c550e545-3f19-5336-ae3e-4c8c9ba70f07","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend Herwald Sales & Lettings - Liam and the team looked after us from start to finish. Thanks for all your help.","createTime":"2021-03-01T00:00:00.000Z","locationID":"TGL"}},{"id":"7f301eda-611f-5c76-82c2-d27d41db1280","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and informative. Thanks Laurence and Amanda.","createTime":"2021-03-01T00:00:00.000Z","locationID":"TGL"}},{"id":"2e3770c3-f14f-5c35-abea-d912ab8e925f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Kelly is so patient & professional to explain the property to me. Thanks her very much!","createTime":"2021-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"08fa720d-cbc9-5c50-9a01-b85a3eaa6c6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have done a couple of viewings with Thornley Groves and they have always been responsive both on the phone and via email, are polite and prompt. Clare Carpenter is especially great to communicate with as she is very prompt and efficient on email. This is a huge help as calling can take a lot of time and isn't the most efficient way to communicate a lot of details. We received great viewing service from Kelly McDermott who patiently waited for us even though she had another viewing right after and we were running late. Kelly was very friendly and knew the property's history, seller's position, local rents and what offers have been received. Would definitely work with this agent again and recommend to others. The reason for 4 stars instead of 5 is that I think they are pricing properties on the high end such that the price becomes unviable as investments. If I were a seller I would be very happy, as a buyer, less so:)","createTime":"2021-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed951cc6-2004-58e4-8240-ee3053a14f5c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I have done a couple of viewings with Thornley Groves and they have always been responsive both on the phone and via email, are polite and prompt. Clare Carpenter is especially great to communicate with as she is very prompt and efficient on email. This is a huge help as calling can take a lot of time and isn't the most efficient way to communicate a lot of details. We received great viewing service from Kelly McDermott who patiently waited for us even though she had another viewing right after and we were running late. Kelly was very friendly and knew the property's history, seller's position, local rents and what offers have been received. Would definitely work with this agent again and recommend to others. The reason for 4 stars instead of 5 is that I think they are pricing properties on the high end such that the price becomes unviable as investments. If I were a seller I would be very happy, as a buyer, less so:)","createTime":"2021-02-28T00:00:00.000Z","locationID":"SWN"}},{"id":"d55ae421-2bfa-524f-95b7-d6995938cfea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-02-27T00:00:00.000Z","locationID":"SWN"}},{"id":"08bad935-5332-52f4-b527-ce9c3f701da7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-02-27T00:00:00.000Z","locationID":"SWN"}},{"id":"a658dd28-f439-5561-83b6-88457e97b040","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience dealing with Thornley Groves Estate Agents so far has been fantastic. I’ve been really impressed with their Communication in this extremely busy market. It was lovely to finally meet Kelly McDermott today. Thank you","createTime":"2021-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"47b3ff6c-d168-5727-814a-454a1b7d2a5a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly is an exceptional professional agent and she always goes the extra mile for you.","createTime":"2021-02-27T00:00:00.000Z","locationID":"SWN"}},{"id":"4b16ef46-9ed0-508b-b26d-785f0b9ab34f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are impressed by the professional service from Kelly who always goes the extra mile for you.","createTime":"2021-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9f5774c2-f2ca-58cb-81c3-a14075fbc6ff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dedicated work and communication throughout the whole procedure!","createTime":"2021-02-26T00:00:00.000Z","locationID":"STY"}},{"id":"37ff686c-45f0-58ad-b49c-ef9bdacd51bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have rented out one of my properties through Thornley Groves and in particular the City Centre (Vimto Gardens) office for some time, however with a recent change of tenant and the need for a significant refurbishment plus the added issue of Covid-19, along with the fact I live 3 hours drive away, I needed to rely more on my Manager, Leigh Johnson. Leigh prepared a detailed report of the property following the departure of the old tenant and then began to ably gather quotations for the work, keeping me informed along the way. Once the key contractor was appointed and work commenced, she managed the project and kept me up to date throughout until completion and onto the new tenant taking up occupancy.","createTime":"2021-02-26T00:00:00.000Z","locationID":"VGN"}},{"id":"c18addfb-2aec-5f7c-a347-cdddf034607d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I deal with Leigh Johnson on a daily basis and she is both professional and personable. I would highly commend the hard work and commitment she has for both her landlords and tenants when dealing with the daily requirements that property management brings. Tina The Property Medic","createTime":"2021-02-26T00:00:00.000Z","locationID":"VGN"}},{"id":"a48af8ed-14c8-555e-b64a-b4c11829f128","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Richard was very helpful in getting our tenancy renewed. All emails were responded to quickly.","createTime":"2021-02-26T00:00:00.000Z","locationID":"VGN"}},{"id":"86ee5dfd-ea83-56f8-8f78-ae17424f389d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-02-26T00:00:00.000Z","locationID":"VGN"}},{"id":"d0bf971a-7ec8-5209-bbd0-4a76b3dd24b8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have rented out one of my properties through Thornley Groves and in particular the City Centre (Vimto Gardens) office for some time, however with a recent change of tenant and the need for a significant refurbishment plus the added issue of Covid-19, along with the fact I live 3 hours drive away, I needed to rely more on my Manager, Leigh Johnson. Leigh prepared a detailed report of the property following the departure of the old tenant and then began to ably gather quotations for the work, keeping me informed along the way. Once the key contractor was appointed and work commenced, she managed the project and kept me up to date throughout until completion and onto the new tenant taking up occupancy.","createTime":"2021-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7980013c-c25c-5973-82f7-6ec655685f8f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"dedicated work and communication throughout the whole procedure.","createTime":"2021-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee5a7cfc-e313-5124-9b75-b0310fb7afde","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Met with Kelly who was already there to greet me. Nice and bubbly and gave me as much time as I needed. She answered all my questions and any she couldn't answer she got back to me within the hour with the answers . She also set me up with help from a colleague. So I was very happy 😀 keep up the good work Kelly","createTime":"2021-02-25T00:00:00.000Z","locationID":"SWN"}},{"id":"d84c9b04-783a-5b2c-a0f0-ef22ae155a98","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-02-24T00:00:00.000Z","locationID":"SWN"}},{"id":"3be080e1-b479-5de1-b0cd-ff357e49cc74","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My property manager Naomi Blake is brilliant! She’s always gone out of her way to answer any questions that I have had. Being a first time renter I have had a million and one questions and she has always been more than happy to help. Any issue that I have had has always been resolved within a good time period. 5 stars for Naomi!","createTime":"2021-02-23T00:00:00.000Z","locationID":"VGN"}},{"id":"24f0689e-81b0-5cf4-b9e7-d62fa9736ea2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Communication and level of service received by Leigh at Thornley Groves is second to none. She's at hand to answer any questions and help through any queries one may have. I would highly recommend Thornley Groves as a management service. Many thanks, Mrs Ladha","createTime":"2021-02-23T00:00:00.000Z","locationID":"VGN"}},{"id":"6b3880ea-1d6e-57ea-88b2-9b5822145a48","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-02-20T00:00:00.000Z","locationID":"SWN"}},{"id":"5da6fde0-a2f3-5d0e-884f-341852146372","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dealt with Laura Turnock the past few days, very speedy and efficient from start to finish, picked the keys up for the property in 3 days from initial sign up. Thank again!!! 100% Recommend.","createTime":"2021-02-19T00:00:00.000Z","locationID":"SWN"}},{"id":"3ed9d9d3-9d49-52aa-9b06-dffc4c2c8141","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dealt with Laura Turnock the past few days, very speedy and efficient from start to finish, picked the keys up for the property in 3 days from initial sign up. Thank again!!! 100% Recommend.","createTime":"2021-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9e3ed351-48d6-5cc2-a39b-25076cf615c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"What fantastic service! Laura and the team have helped guide us each step and answered any questions we had. Thank you TG such a friendly atmosphere.","createTime":"2021-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4d83146c-c8ac-59b6-a23d-b99ac079cdba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My first time using Thornley Groves was made all the easier by the professional service I received from Laura in the Swinton branch. Highly recommended","createTime":"2021-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"54056aba-aabb-5c68-b4b8-90ebd2aec9ef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Laura has been amazing. This is our first time using TG, Laura has made it easy to communicate and understand each step. Thank you","createTime":"2021-02-19T00:00:00.000Z","locationID":"SWN"}},{"id":"7f0856ce-87af-5464-933a-46e4cbdef2eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I own an apartment in Chester that is managed by Matthews. Matthews is a fair, pleasant and friendly company to work with, a local family firm that cares about its clients. Matthews ensure that the block is in line with current fire and safety legislation, maintain grounds and are responsive to queries and issues should they arise. Thank you for your continued care Team Matthews always professional, friendly and efficient!👍 Di Taska","createTime":"2021-02-18T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"306d76d7-72e5-5eae-b23d-1bcd0f2e5864","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves Altrincham dealt with the sale of my apartment and were brilliant and responsive start to finish. After one sale fell through (through no fault of TG), and a longer than expected time on the market due to lockdowns etc, the team were always on hand and helpful. Ryan and Colette were particularly good and kept me well informed along the way right up to handing over the keys. Would recommend.","createTime":"2021-02-18T00:00:00.000Z","locationID":"ALM"}},{"id":"351ae6d6-2fd6-51b0-b28f-3f858ca78b84","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have just signed for a property with Herwald after looking for a while. Liam was so helpful with our search. From start to finish Liam and the team were on hand to answer any of our questions and were actively helping my partner and I find the perfect home. Amanda was also extremely helpful. We can't thank them enough. Would highly recommend! Nico","createTime":"2021-02-18T00:00:00.000Z","locationID":"TGL"}},{"id":"c4a546b5-bc49-5d62-b2ce-c88fe41e347b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great customer service from Akeem Ffrench from Thornley Groves Vimto Gardens, really responsive and great communication.","createTime":"2021-02-18T00:00:00.000Z","locationID":"VGN"}},{"id":"8f694eec-2033-50ff-9c74-e7de63038897","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Altrincham dealt with the sale of my apartment and were brilliant and responsive start to finish. After one sale fell through (through no fault of TG), and a longer than expected time on the market due to lockdowns etc, the team were always on hand and helpful. Ryan and Colette were particularly good and kept me well informed along the way right up to handing over the keys. Would recommend.","createTime":"2021-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b432379a-43d1-5105-bab2-04935cbae50d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service was outstanding from start to finish. I would recommend using thornley groves to friends and family in the future. The estate agent that worked with me through the process needs a special mention (Sally-Ann Coleman) as she helped me out every step of the way. This is my first time moving into a place of my own and thornley groves made the experience a simple yet quality move. Thank you","createTime":"2021-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c95ae3ea-89a2-52c4-9a2b-bb33dc763f76","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kelly was very helpful","createTime":"2021-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ab1462d-3332-51e6-946c-18490425639f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience recently while getting a reference for a new property. Akeem Ffrench from the Vimto Gardens branch was very helpful and responsive.","createTime":"2021-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6925ef18-1677-5619-ac1d-7294a99be81d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We've had a difficult journey selling a house throughout a pandemic and Andrew Clayton @ Thornley Groves, Altrincham has been fantastic. Andy has gone above and beyond in terms of his help, he's been available whenever we needed, even on days off. Andy has helped with advice about houses we were looking to buy and the best approach for bidding. The UK house selling system is a nightmare and we have vowed NEVER to move again, but if we did, we wouldn't hesitate to use Andy and the team at Thornley Groves again.","createTime":"2021-02-17T00:00:00.000Z","locationID":"ALM"}},{"id":"33fc693c-9514-53a5-aa86-4834df435d7e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I put my house on the market to let with Herwald's. The process has been very easy and handled very professionally. Liam Pope has made himself available throughout the process and orchestrated minor works on the property in a timely fashion. Tenants moved in yesterday and I look forward to a long relationship with the team at Herwald's. Highly recommended.","createTime":"2021-02-17T00:00:00.000Z","locationID":"TGL"}},{"id":"da3f212d-5085-5331-9b3f-0f27acf53966","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've had a difficult journey selling a house throughout a pandemic and Andrew Clayton @ Thornley Groves, Altrincham has been fantastic. Andy has gone above and beyond in terms of his help, he's been available whenever we needed, even on days off. Andy has helped with advice about houses we were looking to buy and the best approach for bidding. The UK house selling system is a nightmare and we have vowed NEVER to move again, but if we did, we wouldn't hesitate to use Andy and the team at Thornley Groves again.","createTime":"2021-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"18e0fad7-daf0-528a-a80a-f1dc1ff19500","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Akeem Ffrench provided a quick response to a reference request","createTime":"2021-02-17T00:00:00.000Z","locationID":"VGN"}},{"id":"977eae9c-261a-516c-b813-71e8aadc24bf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The tenant's account was in arrears and the agency provided regular emails to inform me of the situation. The arrears was repaid in full within 2 weeks. I am grateful their prompt response.","createTime":"2021-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4e2b9ab-e900-517c-b5de-086040a5ab6e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service by the Thornley groves team. Especially Leigh she is very friendly and prompt responsive. Renting my Jefferson apartment for past 8+ years with them and never had any issue either in payments and finding new tenants. Leigh is very responsible and take utmost care in dealing both tenants and landlords. Thanks a lot Leigh.","createTime":"2021-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7eaa120-6add-545c-b5f8-dc852a60aa72","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was shown a property by Kelly from the Swinton branch. She answered all my questions, was honest and I didn’t feel rushed. Just how a viewing should be.","createTime":"2021-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b05a3e0d-2bf4-5fd1-a904-2b36986035a5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jade Galtrey Smith has assisted in completing our house references for our new property. On both occasions they were done swiftly, and Jade was easily contactable to discuss and always happy to help. Thank you Jade! ⭐️⭐️⭐️⭐️⭐️","createTime":"2021-02-15T00:00:00.000Z","locationID":"VGN"}},{"id":"eb75fddf-d4bf-5b2e-ab7b-96726832d28d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Leigh Johnson has been great at assisting with the apartment, especially during a pandemic where I needed some flexibility. Managed to extend my contract easily with the landlord through some flexible terms.","createTime":"2021-02-15T00:00:00.000Z","locationID":"VGN"}},{"id":"4c7b790a-95df-5ce0-915e-fe17e2b03321","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely customer service.","createTime":"2021-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1de72fc4-eaff-5ad3-8e3e-2eb599c5cd9f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rob the Manager at the sale branch convinced us to sell with them, so glad we did the house sold fast, just conveyancing slowed things down due to COVID. Charlotte Nicholas dealt with our sale and she was great to deal with, totally professional always easy to contact and chased everything weekly and kept us in n the loop. No hesitation to recommend The Sale team. Thank you very much.","createTime":"2021-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c3bdd62-b929-52ab-8b27-a03b0f6595d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service, always willing to help with any queries, very proactive and friendly","createTime":"2021-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"77a82901-cd1b-5c75-9cb0-210dff488bdb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley was so so helpful and made the entire experience a breeze. Even from the initial phone call Ashley knew exactly what we were looking for and went above and beyond to show us properties that we would like. We managed to find an amazing flat on the first day of looking and are super excited to get the keys!","createTime":"2021-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c4bfaa9-aaca-5269-8f51-bcf5d0b6cd12","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I highly recomend Thornley Groves. Ellie was very helpul with all the information I needeed and understood very well all my requirements.","createTime":"2021-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4407fbd3-0827-58fa-bcb0-b8d399613620","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Id like to thank Mr akeem he helped me out alot","createTime":"2021-02-11T00:00:00.000Z","locationID":"VGN"}},{"id":"1e385105-67e5-5501-be46-cca4269261e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with Thornley Groves branch in Altrincham both Sarah and Emily were fab and helped at every step. Very accommodating and prompt with replies. No complaints. Would rent again with them.","createTime":"2021-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dbf25e18-d1cc-59bd-8ae8-0030790b6862","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great first-time buyer experience with Thornley Groves. The staff was very kind, always flexible and available. Especially thanks to Alex and Charlotte.","createTime":"2021-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e863956-824c-5834-a396-8e5b2793055b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have just exchanged contracts and from the onset Kelly was very helpful and supportive, viewings were conducted professionally and during a very stressful time, Claire was only ever a phone call away to offer help and support.","createTime":"2021-02-11T00:00:00.000Z","locationID":"SWN"}},{"id":"6d683ce9-02b8-51c6-9e1e-450572261d09","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Beth was very helpful throughout the entire process of acquiring our property. She was always communicative and quick to respond to emails, and consistently was able to provide answers to any questions/concerns that were brought up by me and my group. I want to thank her for all the help she was able to provide us with from start to finish.","createTime":"2021-02-10T00:00:00.000Z","locationID":"THF"}},{"id":"c23f115a-0528-5341-81fd-3c8b7b8325ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my boyfriend were searching for a 2 bed flat. We were shown round by Ellie Hey, she was really friendly, easy to talk to and knew what she was talking about. She answered all questions we had in regards to the flats and the process that followed. Since moving forward she has been really on it and super helpful.","createTime":"2021-02-10T00:00:00.000Z","locationID":"STY"}},{"id":"f51a33a0-096d-54c7-b5ef-fcd40f78131d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really fast at replying to all emails and concerns. Super helpful - especially Hannah Whyte and Akeem Ffrench.","createTime":"2021-02-10T00:00:00.000Z","locationID":"VGN"}},{"id":"b0fb7976-7100-55c2-83f1-c7fb98ea728b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Me and my boyfriend were searching for a 2 bed flat. We were shown round by Ellie Hey, she was really friendly, easy to talk to and knew what she was talking about. She answered all questions we had in regards to the flats and the process that followed. Since moving forward she has been really on it and super helpful.","createTime":"2021-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f6e9d7b-495b-528e-8e40-17528454757d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tbh it was a pleasant experience with thornley groves, went pretty smooth.","createTime":"2021-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d6fd86f-8381-5f6e-a6e4-2ea48f8b68fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with the swinton branch .Laura brilliant services from this lady very quick with dealing with my letting overall excellent service","createTime":"2021-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"584973f3-e3c6-54dc-930a-d2d218c798b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Moving into a Thornley Groves Property had been anything but seamless until Rhea Kennedy was assigned our property manager. We had a rough start with property setup and repairs but once Rhea took over everything has been handled quickly. Her communication has been great.","createTime":"2021-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b4420d1a-05c1-5bd5-b1ce-8baa79d33c57","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Extremely efficient, professional and friendly staff, especially Ms. Ellie Hey. she is quick, helpful and informative. As a newcomer to the UK, I had no idea about renting a flat. She answered my numerous questions and walked me through the whole process. Thank you for making it easy for me.","createTime":"2021-02-09T00:00:00.000Z","locationID":"STY"}},{"id":"e9647032-d8d0-5b86-912e-e7438cdf241c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"We are satisfied with the service provided by our Lettings Consultant, Ms. Ellie Hey with bringing up the idea of making a staging service in the form of a e-brochure to market our unit. Throughout the service, I have found her to be responsible, prompt and attentive to details. I hope Ellie will upkeep the excellent work!","createTime":"2021-02-09T00:00:00.000Z","locationID":"STY"}},{"id":"05965dd1-1f0f-5d41-a1f3-ad7b9b716e1d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Email sent to Branch Manager - Often in life, people are very quick to complain when something goes wrong, but forget to say thank you or pass on compliments when things go well. I wanted to send a quick email to acknowledge and say thank you to Andy Clayton at your branch for the outstanding service he has shown us in the sale of our house. Right from the initial valuation appointment through to exchange he has been the 'perfect' estate agent - he is professional, friendly, keeps to his word and has always kept in regular contact with us and ensured we were updated with developments every step of the way. I was working from home during the viewings and Andy was impeccable when showing clients around, and we had absolute trust in him that he would find us a buyer and negotiate the best possible price for us - which he did. There were a few hiccups around exchanging due to the solicitors which Andy helped to navigate, and in order to facilitate exchanging he went absolutely above and beyond in hand delivering our buyers contract to their solicitors - which was very much appreciated. I have already recommended Andy and Thornley Groves to friends in the Altrincham area, and hopefully we will stay in our new house for years to come, but when we do move again, we will most definitely seek Andy out and sell through him again. He is a credit to Thornley Groves and we are very grateful to him for doing his absolute best to get our sale through, whilst managing our expectations and putting up with me nagging him! Thank you again to Andy and to Thornley Groves and wishing you all well for the future,","createTime":"2021-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8316d70a-9071-5b87-b2d1-dd502cbd0785","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We are satisfied with the service provided by our Lettings Consultant, Ms. Ellie Hey with bringing up the idea of making a staging service in the form of a e-brochure to market our unit. Throughout the service, I have found her to be responsible, prompt and attentive to details. I hope Ellie will upkeep the excellent work!","createTime":"2021-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d4f48fdb-9e7d-53b9-9a6a-fc8bfddae7c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Extremely efficient, professional and friendly staff, especially Ms. Ellie Hey. she is quick, helpful and informative. As a newcomer to the UK, I had no idea about renting a flat. She answered my numerous questions and walked me through the whole process. Thank you for making it easy for me.","createTime":"2021-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"36f774a6-b42c-576c-919c-70ffc91c50e5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves has been very positive. Leigh Johnson helped me renew my tenancy. She has been very helpful and always replied to any query I had quickly. She made the process very easy and quick.","createTime":"2021-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f037dba3-4653-5a5c-8740-4625aa46ab43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazed by the quick and quality service in handling requests and very friendly service. In time solutions and query handling.","createTime":"2021-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8008b548-afe0-5edc-8f73-e257418d9008","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After a stressful ordeal of selling and buying a property in chain, Robert White of Thornley Groves Sale is to thank for our purchase happening. In a process with a load of delays, none of which were the fault of the estate agents, Robert was available for queries and catch ups as to the progress of the case and kept us sane towards the end with exchanges and completions. 10/10 would recommend working with the team","createTime":"2021-02-08T00:00:00.000Z","locationID":"SAL"}},{"id":"4585d854-3f52-5b49-96d3-362bfc2ec902","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Excellent experience","createTime":"2021-02-08T00:00:00.000Z","locationID":"SAL"}},{"id":"32378abd-5d0f-52b1-a0de-eb04f330c5ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have always found all my dealings with Jennifer Fergusin at WhatsApp to be excellent. Jennifer always responds quickly and constructively and is always willing to help. Highly recommended! Communication on issues is excellent.","createTime":"2021-02-08T00:00:00.000Z","locationID":"VGN"}},{"id":"63036712-d3fb-5f73-bedf-fda0c7f3ae11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are so pleased to have chosen Thornley Groves to market & sell our property. The service we received was first class: efficient and professional but personal too. Clare & Kelly really cared about the process going smoothly and did everything to make sure that happened; even when we hit a hiccup on the way (we were back on track within the space of a day!). Our situation was a bit complicated because we were helping my grandad to sell so he could relocate to York and he’s quite elderly. Clare and Kelly made this all so much easier, even down to keeping an eye on the house for us while my grandad was locked down in York. They’re so proactive and I had total confidence in them at all times along the way; they often went above and beyond. I would recommend this branch to anyone, 100%!!!","createTime":"2021-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf7584fe-cbfc-55d0-ae35-3598da4676d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"A few hitches in the move-in process, but a friendly team and eventually our issues were resolved. Would advise ensuring meter readings are included in the move-in information for future tenants","createTime":"2021-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5dfb25e5-84a5-5533-96a4-4b274463a496","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I deal with Jennifer Ferguson who is always extremely help and communicative. I am very impressed with the service that I get from her and Thornley Groves in general. Jennifer responds efficiently and constructively to any queries and is very easy to deal with.","createTime":"2021-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"728255df-f39c-5d29-8266-8c1cf7638443","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura was very helpful polite sent me over the documents I needed to fill out same day. Dealt with everything quickly getting intouch with the landlord. what property I wanted to let overall very happy.","createTime":"2021-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fdce1a46-0529-51e0-b568-c7b36e1091ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jennifer Ferguson has been excellent since taking over the propety, she has always replied back in a timely manner and got any jobs for the house completed","createTime":"2021-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e5dd9f6b-e9f0-5fbc-a196-e0266cb22242","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have bought a couple of properties from Thornley Groves Swinton and am impressed each time with the level of service I receive from Kelly and the team. Certainly one I would recommended.","createTime":"2021-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"633a63a5-ff96-5c03-9aad-f7ddbe8662ce","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was promt very polite and professional and a pleasure to deal with.","createTime":"2021-02-06T00:00:00.000Z","locationID":"SWN"}},{"id":"90fcc44f-be37-5a47-9b6e-104e37cdb69e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been to see a couple of house now with Thornley Groves, both times with Kelly McDermott. I have been extremely impressed by the professionalism displayed by Kelly, not only is she professional but she is very friendly, approachable and knowledgeable. I would definitely consider using Thornley Groves in the future.","createTime":"2021-02-06T00:00:00.000Z","locationID":"SWN"}},{"id":"1a75a8ce-24f5-5846-a539-f425e12331ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From our first enquiry Kelly at the Swinton branch was ever so helpful ,arranging a viewing at our convenience. She was punctual and professional at all times and a pleasure to meet and deal with.","createTime":"2021-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a2b2a444-9c3f-5cc4-a373-7882626deff9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have viewed several properties with Thornley Groves recently and was greeted politely by Kelly each time. Kelly is always friendly, punctual, knowledgable and so helpful during every appointment. Clare in the office is always so responsive to any questions I have. Thank you to all at Thornley Groves Swinton for helping me find a property.","createTime":"2021-02-05T00:00:00.000Z","locationID":"SWN"}},{"id":"4afd6064-fa70-5556-9721-9e76958a7dfb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-02-05T00:00:00.000Z","locationID":"VGN"}},{"id":"5577dc02-9840-5a93-9380-d5341d98d0ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Massive thanks to Laura Turnock at Thornley Groves, I rang about a property and Laura was so helpful and accommodating that I found myself viewing the property an hour later. Laura then looked after us all the way through the application process taking away all the stress so I would highly recommend her and the company ..thanks so much 👍","createTime":"2021-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b7f7d671-db4f-5345-918d-c2d64af88c26","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are first time buyers and came across Thornley Groves on our 7th property. Prior to this we had been messed around with another estate agent in the local area and didn't feel cared for by others. We rang Thornley Groves to enquire about a property we saw on Rightmove. We could not have asked for a better person to look after us. Kelly from the offset has been absolutely fantastic. She made us, immediately, feel like valued customers and created a special bond. Throughout the process she has always, on a daily basis, kept us fully up to date and has been extremely honest with us. Not only that, Kelly has made our First Home purchase possible. A property that we have fallen in love with that we are going to make our own, and we are super excited. We honestly can't thank Kelly enough for all her hard work and of course her colleagues that work along side her to make all this happen. I could not recommend Thornley Groves higher enough to anyone, they will make your dreams come true and look after you from start to finish. We most definitely will be using them for any future purchases/sales. Thanks again :)","createTime":"2021-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ea046543-7f50-5ca1-b075-f3091f853170","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been renting with Barlow White for 3 years and we are very happy with them. They have been very professional and friendly and always available to assist with anything we needed especially Kevin. Kelly &Abby. They have helped us with all the procedures needed without any delay even during the pandemic. We would definitely recommend them. Daniela&Ertil","createTime":"2021-02-05T00:00:00.000Z","locationID":"SWN"}},{"id":"83d1e7b6-d1e7-579d-9a18-e3e14acee3bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Nothing is ever too much trouble as far as dealing with Kelly and Clare is concerned. Extremely pro-active and excellent customer service.","createTime":"2021-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ff529875-e133-546c-8feb-8de8dc21db68","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Massive thanks to Laura Turnock at Thornley Groves, I rang about a property and Laura was so helpful and accommodating that I found myself viewing the property an hour later. Laura then looked after us all the way through the application process taking away all the stress so I would highly recommend her and the company ..thanks so much 👍","createTime":"2021-02-05T00:00:00.000Z","locationID":"SWN"}},{"id":"343a68e6-61a0-5d5f-ae13-4bd80af4df67","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently had a viewing with Kelly at a property in Salford. She was bubbly and extremely knowledgeable on the area. Clare the branch manager was immediate in booking in the property for me to view (with properties going like hot cakes in Manchester ... this was helpful), viewing was great and responsive to the offer I placed. 5* service from start to finish, highly recommended.","createTime":"2021-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"01056a8d-fac4-5954-9258-4fcbace29fd1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service at Thornley Groves Swinton who helped me to buy a house! Kelly was always smiling, helpful, knowledgable and punctual and made the whole process of finding a house so easy! Clare was also always so responsive on to emails and I was never left waiting! Thanks again to all at Thornley Grove Swinton for everything you do","createTime":"2021-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"da4d85c1-767f-5717-b37a-644987bd472b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Clare was very responsive and efficient in emails. Queries were dealt with in an instant. Kelly has a professional attitude during my many viewings with her.","createTime":"2021-02-05T00:00:00.000Z","locationID":"SWN"}},{"id":"6ea915a0-05dd-5aac-867e-a17991f4b148","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kelly was great, really helpful and showed us round a couple of houses. Very knowledgeable and understanding of what we were looking for 😌","createTime":"2021-02-05T00:00:00.000Z","locationID":"SWN"}},{"id":"1994537a-e011-5e1f-b866-19a4e8d54275","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh Johnson based at Vimto Gardens is really helpfull pleasure to work with nothing is to much troble","createTime":"2021-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"06598eb0-48eb-591c-b02c-7448921087b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All staff involved are friendly, informative and helpful, Gemma, Emily and Rachel. They helped me through my first rental agreement in the UK. I knew nothing about the procedures but they were so willing to guide me through. I would like to thank them for their help and their efforts. Special thanks to Gemma Garner who had spent so much time and effort assisting me and arranging everything for me before I moved in. Her kindness and professionalism is beyond expectation. Great thanks. I would definitely recommend them to my friends.","createTime":"2021-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3823070c-3ed7-5c70-8afa-2356cc4982d1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"The staff at the Swinton office were fantastic and very helpful and Clare Carpenter in particular, Clare went the extra mile to ensure the purchase of my new house was problem free and expedient, thank you to all staff at Thornley Groves Swnton for a job well done","createTime":"2021-02-03T00:00:00.000Z","locationID":"SWN"}},{"id":"566c3320-184a-5df8-89e0-83868e12be82","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The staff and service at this office were second to none, both Clare and Kelly went over and above to ensure a smooth trouble free process. Communication from the staff at this office was regular and informative. Thank you all for a job well done","createTime":"2021-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"48f24485-458d-5974-b9ab-1cf8e0654624","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Received excellent service from Clare and Laura at the Swinton office. My property was prepared for a new tenant and let quickly at a very competitive rental. Well done!","createTime":"2021-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc3d870c-94ce-5a82-9dc5-22717ad01403","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service! Always available and willing to help if possible! A big thank you to Leigh and the team at Vimto Gardens, would definitely recommend.","createTime":"2021-02-02T00:00:00.000Z","locationID":"VGN"}},{"id":"38e22db4-a866-5cc4-bcd2-f01cf5639b16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly recommended. Very proactive agents. Well done Chris and Natasha.","createTime":"2021-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fcf0c208-2cc8-5687-b203-d4d8b4294e4f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service! Always available and willing to help if possible! A big thank you to Leigh and the team at Vimto Gardens, would definitely recommend.","createTime":"2021-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"190bfb46-359b-5ca0-af6f-c4c25a49cd9f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My tenants are always late for their payment but Jade from Manchester has always done a good job in updating me with every step","createTime":"2021-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"59ae7d7e-e7ea-502b-a35e-fd5515afc9fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thoroughly professional, competent and modern experience. Absolute breath of fresh air compared to other agencies dealt with in the past.","createTime":"2021-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7fa32ba5-860f-5e84-8515-fabd1641f76a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Naomi was very helpful and diligent with the whole process. Best!","createTime":"2021-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1ee62fa-3420-5bf6-b012-9883844591af","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommended","createTime":"2021-02-01T00:00:00.000Z","locationID":"STY"}},{"id":"c9fb42c2-cf32-505c-b748-9aef5b2ac436","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-02-01T00:00:00.000Z","locationID":"SWN"}},{"id":"95f44a67-bd5b-5701-92f1-94db633c9706","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have helped me to rent out my property with ease. They took care of the whole process and were extremely organised. Laura Turnock handled the process and was extremely helpful, answering any emails quickly and informatively.","createTime":"2021-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"814da66d-e687-52cf-984e-e3390d77ef98","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves have helped me to rent out my property with ease. They took care of the whole process and were extremely organised. Laura Turnock handled the process and was extremely helpful, answering any emails quickly and informatively.","createTime":"2021-02-01T00:00:00.000Z","locationID":"SWN"}},{"id":"655f2e96-cfab-56e4-adf3-b9e08124e31c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a wonderful experience with the help of Laura who really helped making everything easy and smooth...she is really smart and her quick response was so lovely..","createTime":"2021-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"84fbe896-b272-5124-9227-b01322be8e26","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and friendly staff, I dealt with Laura mostly and she was very helpful in all of my questions (every day).","createTime":"2021-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0b568f4-5a87-52c6-a265-79c66caf2da1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-01-31T00:00:00.000Z","locationID":"VGN"}},{"id":"c820edef-cad2-5b28-b271-5d2b4da8fbf8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient and professional","createTime":"2021-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e0f2033-cb16-52f3-86b4-ad2697f46948","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Jade Galtrey Smith was very professional and helpful in sorting out an issue with a rent that was in arrears.","createTime":"2021-01-30T00:00:00.000Z","locationID":"VGN"}},{"id":"ffb9163f-993e-56b4-a50f-160b24b736a6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Selling a house is not without varying levels of stress. So we were extremely grateful to Carolyne at Thornley Groves for the constant guidance and management of the process, always fighting on behalf of the vendor, liaising with the solicitors, other selling agents in the chain and keeping us updated to the hour of completion. Tiers, lockdowns and other interruptions over the past months had no effect on the service we received. Thank you very much Carolyne.","createTime":"2021-01-29T00:00:00.000Z","locationID":"SAL"}},{"id":"ef27a9c0-f044-5828-9512-51a6cc039a7d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had some issues with the electricity meter reading at my flat and really struggled to get someone at Thornley Grove to own the problem and help. That was until Jordan Simms at Vimto Gardens branch picked up the problem. He took full accoutability for managing and finding a resolution to the problem evenn though he was standing in for another colleague. He fully understands account management and customer service and is real asset to Thornley Grove.","createTime":"2021-01-29T00:00:00.000Z","locationID":"VGN"}},{"id":"668695ff-8e96-5b95-ba8b-d016acb7dd68","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson contacted me regarding the renewal of my managed property and from the first moment she proactively and swiftly got to work with arranging the process. Everything was made very easy for me to see that the task was being carried out professionally and diligently and this meant that I could relax knowing the work would be done correctly and on time. All in all a great job so many thanks Aimee!","createTime":"2021-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"383896f6-0469-5541-9274-d8ce4fc1394d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle Roberts was really helpful through the process and explained everything really clearly. Also the speed that everything was done I was really impressed !","createTime":"2021-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9bd22d6-cd95-5418-890b-c8635334e3bc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Corey was very helpful and made this experience extremely easy ! Thankyou so much for making this experience so positive.","createTime":"2021-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"fb72eed3-6514-566c-9346-134824cac6d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I personally dealt with Naomi Blake, great customer service and professional 👏well done","createTime":"2021-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"26c9423d-a5b6-5c36-8353-56b70e60b053","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2021-01-28T00:00:00.000Z","locationID":"THF"}},{"id":"eba9236f-cd3b-5004-88ea-f656e7d1d061","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I've had really good and swift communications from Leigh Johnson since moving into my new home. There have been a few maintenance issues and Leigh has really tried to help resolve them. I also received lots of help from Conor Moore and Iulia Corlaci before moving in.","createTime":"2021-01-28T00:00:00.000Z","locationID":"VGN"}},{"id":"9453b21a-1b66-52a6-87de-416e724dde52","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I've had really good and swift communications from Leigh Johnson since moving into my new home. There have been a few maintenance issues and Leigh has really tried to help resolve them. I also received lots of help from Conor Moore and Iulia Corlaci before moving in.","createTime":"2021-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9a9a742e-6829-56d5-b58f-0947f4e15de9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very quick and efficient service from Leigh Johnson, thank you so much. We had a found a few issues and work that needed doing and Leigh got it sorted ASAP! Great communication throughout","createTime":"2021-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd169d39-e421-5c8d-9be5-04814f29f09c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service","createTime":"2021-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"710371df-04c0-5805-9d71-cd3983cd41f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Conor was super helpful throughout the process - the whole process was smooth and easy to follow. Couldn't recommend Thorley Groves enough","createTime":"2021-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d1f12646-809e-5c22-b911-3356e641a32b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jade was extremely helpful and sorted my issue very quickly!","createTime":"2021-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a4c326f7-1d5a-5094-b720-0e1df8b6fe42","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have let my property through Herwald for at least the last 10 years. They provide great value for money, are responsive and i trust them implicitly to ensure their side of the contract is delivered. Statements arrive punctually and the office will get in touch if any repairs pass our agreed threshold. This trust has been reinforced recently when I worked with Liam on a transition between tenants. Liam was professional, very responsive and happy to discuss by videocall. Turnaround on tenants was 1 week, and that included checks and minor works on the property which he arranged very efficiently. I could not have wanted more and from my experience would thoroughly recommend Herwald (Prestwich) and Liam (head of lettings) for management of your property.","createTime":"2021-01-27T00:00:00.000Z","locationID":"TGL"}},{"id":"ac553abc-f5d7-5435-bb50-93b6975fe5f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good service from Manchester Central office!","createTime":"2021-01-27T00:00:00.000Z","locationID":"VGN"}},{"id":"9233ddbe-0d28-5c08-a6cf-cdd15ec35e05","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We looked at a flat with homes4u and Beth was wonderful in communicating with us and ensuring we understood the process, and was super friendly and professional. In addition, we were shown around the property by Tommy, who was great and approachable, and explained the property well, answering any of our questions. I have absolutely no faults with the agency, they worked quickly and efficiently and ensure quick and clear communication throughout the process. Thank you!","createTime":"2021-01-26T00:00:00.000Z","locationID":"THF"}},{"id":"f1fbfaf4-b4dd-50a2-bbbd-88ae9b0ebc89","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ellie Hey was amazing when I had a sudden change of heart and wanted the first place I viewed. Everything was sorted very quickly and professionally. Great service. Thank you.","createTime":"2021-01-26T00:00:00.000Z","locationID":"STY"}},{"id":"66b83e4c-6d33-5489-aa71-cbe03e8a4d83","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend Thornley Groves Altrincham, despite being a large national company, it felt family run, very personal and yet highly professional. I have recently sold my property to relocate for work. In \"normal\" times this would be challanging and stressful enough, but more so in a worldwide pandemic. Andrew and Colette, was brilliant not only providing a covid secure service but going above and beyond. They always had time to speak to me and understood my concerns. Colette took on a advocating role between solicitors, knowing that I was not always able to talk due to my job to help progress the sale quickly. She also provided safe communication between me and my buyer to overcome barriers between solicitors. Thank you for your support, I would highly recommend your service. The only thing I would not recommend, is relocating 160 miles in a middle of international pandemic!!","createTime":"2021-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"925c9c07-a769-560a-8519-7fd6cd5ab897","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've had a few issues with a pipe and a cooker this winter, and Katie has sorted everything out promptly, with constant communication.","createTime":"2021-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d86bfdf-a0b2-5283-885f-6247e686083c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend using Thornley Groves. Their service was fantastic! I would like to mention a big thank you to Colette Raftery who over saw the journey of my sale from start to finish. She was always available to answer questions, to arrange multiple viewings and to offer guidance where needed. Her service was 5+ Stars !! Many Thanks !!!","createTime":"2021-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e2bec94a-011b-588a-abf4-09dee57dd33a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Stuart and Josh have been very professional in securing the sale of our home going above and beyond to ensure a smooth transaction. We would thoroughly recommend Thornley Groves if you are selling your home in Hale and Bowdon.","createTime":"2021-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b84ccea-86d2-5d1d-a07e-555242f818b5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Corey was of great help to me, especially as this was my first time renting a property. All staff were very friendly and helpful. The team had clear and regular communication. I would highly recommend to any students in Manchester looking for a property!","createTime":"2021-01-22T00:00:00.000Z","locationID":"THF"}},{"id":"ca8b74be-6884-574c-83de-1722d9ac53ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We dealt with Ellie Hey at thorn key groves and she was really helpful, informative and friendly. She also helped us find our dream home! Thank you Ellie","createTime":"2021-01-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c1489dd-abd4-5922-87d7-b5e041e261d1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie was really helpful and very friendly! She helped us a lot in finding our dream home. Thaaaanks!!!","createTime":"2021-01-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"40715f96-f152-569a-8bfd-419de857cbb5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"In the past, I have received poor service from various estate agents that I have rented properties with. However, throughout my tenancy with Thornley Groves (Southern Gateway office), my estate agent, Shannon, was highly responsive, friendly and tried her best to help in any way she could, especially in light of pressures placed on my tenancy by the pandemic. Based on my experience with Shannon, I would recommend to use this estate agent for rentals in Manchester.","createTime":"2021-01-21T00:00:00.000Z","locationID":"VGN"}},{"id":"e2314ee5-03e4-5b4a-b66d-79bc983fd075","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Akeem Ffrench. thank you for your availability and your speed in helping me with my requests, exceptional and very professional","createTime":"2021-01-21T00:00:00.000Z","locationID":"VGN"}},{"id":"d7f2223b-cdb2-5219-95ee-d13f562be229","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura was super helpful in our property search! Nothing was too much trouble even with our endless emails! Thank you so much","createTime":"2021-01-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"340efaf9-ad93-5f09-9442-93caba25bacb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Laura Turnock was super helpful, nothing was too much trouble for her! Fantastic customer service throughout.","createTime":"2021-01-21T00:00:00.000Z","locationID":"SWN"}},{"id":"1d24272a-a2e7-5ce1-8484-fc7a2ff3176f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I received excellent service from Laura Turnock at Swinton office. She was always very attentive and kept me up to date with the letting process, ablely assisted as ever by her manager, Clare Carpenter.","createTime":"2021-01-21T00:00:00.000Z","locationID":"SWN"}},{"id":"02b6d4da-ebd3-58cb-87d8-9b04691ef725","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Corey from Homes4u was helpful, friendly, informative and helped us through the various administrative loopholes to secure a student house. A+ would recommend","createTime":"2021-01-20T00:00:00.000Z","locationID":"THF"}},{"id":"756135c0-693d-53bb-a68a-7b2ff270bd49","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah at Vimto Gardens branch has been amazing. So fast at getting my tenancy renewed and very thorough with her communication and sending the documentation to me. I cannot recommend highly enough.","createTime":"2021-01-20T00:00:00.000Z","locationID":"VGN"}},{"id":"5e2ef19b-92a4-54bf-b5fd-d5b3ebe895d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah has been so helpful and lovely from the first moment. She provided amazing customer service, great communication and prompt solutions to the problems. Thank you!","createTime":"2021-01-20T00:00:00.000Z","locationID":"VGN"}},{"id":"5919d400-32b4-528e-aa71-6f03207184f5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Jade provided a prompt and professional service. Customer service is all about the people and I will definitely know who to approach if I need help in the future. Thank you Jade","createTime":"2021-01-20T00:00:00.000Z","locationID":"VGN"}},{"id":"5f8dd7d3-76b3-5a61-934c-22be407bcc81","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Hannah has been so helpful and lovely from the first moment. She provided amazing customer service, great communication and prompt solutions to the problems.","createTime":"2021-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dcaf38c2-d202-5a17-b7e6-5b64507687f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I recently received a professional and prompt service from Jade at Thornley Groves. Thank you, I know who to approach for help in future. Customer service is all about the people.","createTime":"2021-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be25f846-2de6-5504-8bdb-75a460e22451","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have provided an efficient, transparent and helpful service while helping me to find a flat.","createTime":"2021-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"94d19b90-1593-55e9-a1f5-4e65ff70a178","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah at Thornley Groves is very helpful, responsive and friendly - our agent Pad was acquired by TG so our point of contact changed but Hannah kept things running smoothly for us during the transition and we were happy with her responses to our emails. Akeem Ffrench was also very helpful and polite; I contacted him regarding a reference at the end of my contract and he promptly got it sorted for me. Thanks Akeem!","createTime":"2021-01-19T00:00:00.000Z","locationID":"VGN"}},{"id":"43aaf02c-17c6-5608-bbb7-f4e3219771bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service by the thornley groves team. Especially Penny she was very quick with responses. After handing keys over our apartment was reviewed within a day and deposit process very fast thank you to the agent. Exceptionally happy with the service and will definitely use thornley groves in the future. Thank you for all your help!","createTime":"2021-01-19T00:00:00.000Z","locationID":"VGN"}},{"id":"39e17e64-39c8-58ee-b178-94a8caa2e56f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah made the renewal process very easy and everything was laid out very clearly.","createTime":"2021-01-19T00:00:00.000Z","locationID":"VGN"}},{"id":"ce338d61-6c86-5fa4-acce-bfa541f8b242","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Akeem Ffrench at Vimto Gardens","createTime":"2021-01-19T00:00:00.000Z","locationID":"VGN"}},{"id":"afc58f51-c777-5567-a4db-e9b75451bd38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Exceptional service provided by thornley groves. Especially penny, she was very speedy with our move out process. Very happy with the service, thank you for all your assistance.","createTime":"2021-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b918d5c-bc67-5533-9261-6ab3e88fab29","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kirsty, Lucy and Dominic are a dream team. Professional, and willing to personalise their approach and not provide an automated response to see the deal through. We look forward to working with TG in the future.","createTime":"2021-01-18T00:00:00.000Z","locationID":"SAL"}},{"id":"dc4fe1c5-136e-56eb-a130-668146e0ca79","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-01-18T00:00:00.000Z","locationID":"THF"}},{"id":"13241c9c-49c5-5ba4-bf08-12976a4aa6e9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Responsive, punctual, and attentive to what you need. Overall a pleasant experience with Jade","createTime":"2021-01-18T00:00:00.000Z","locationID":"VGN"}},{"id":"21f6bc9c-3925-50da-9b52-207c3be5993b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Whyte is prompt and precise","createTime":"2021-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9b3ceab3-50e4-5f62-a096-aa4c0ef2a122","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Whyte is really helpful in every way nothing to much trouble for her a really pleasant person.","createTime":"2021-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a4dca633-20c0-5ae4-b213-e4a01964734f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Whyte Is easy to communicate with good communication skills very friendly and helpful Excellent service","createTime":"2021-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a71ecf95-5cc4-517c-9581-7f4534438fc1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from the Thornley Grove. Samantha Williams, Ellie Hey and Gabrielle Roberts did fantastic job in finding the right tenant for us in very quick time. The whole letting process was very quick and smooth, and tenant was found within 2 weeks from signing the agreement. Very happy with the service received so far. Tried to find tenant privately first but it was taking so long without success, that why I highly recommend using the agents with great experience. Thank you!","createTime":"2021-01-17T00:00:00.000Z","locationID":"STY"}},{"id":"b7742eae-985d-502f-adae-6fb9e092af4e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from the Thornley Groves Manchester. Samantha Williams, Ellie Hey and Gabrielle Roberts did fantastic job in finding the right tenant for us in very quick time. The whole letting process was very quick and smooth, and tenant was found within 2 weeks from signing the agreement. Very happy with the service received so far. Tried to find tenant privately first but it was taking so long without success, that why I highly recommend using the agents with great experience. Thank you!","createTime":"2021-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9fce2718-f081-5bb7-adc0-d7e1cbbb1506","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We used Thornley Groves as an estate agent for a house sale and they were very very good - we would highly recommend. Charlotte and Carolyne dealt with our sale, and we couldn’t fault the service they provided. They helped us out in every way possible, going above and beyond what we expected - Carolyne even contacting us on her days off to check everything was okay when she had a missed call from us. We had an absolutely awful solictor, and they repeated chased on our behalf, they were always available to speak to even if it was just to vent about our solictor and also very effectively managed communications with our buyer. We were purchasing a new build, and where required they also helped with communications with the builder.","createTime":"2021-01-16T00:00:00.000Z","locationID":"SAL"}},{"id":"669b339a-691f-5f94-9ff6-43f8af64ca8c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Superb guidance with my rental. Gemma and Emily were friendly, professional and prompt in all my dealing with them. They made everything painless. Thank you!","createTime":"2021-01-15T00:00:00.000Z","locationID":"ALM"}},{"id":"731ba99e-a395-525d-94a5-fd2d0c33795d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Extremely glad to mention the co-operation from Katie Garner from Thornley Groves agent. Had a tough time getting the hot water boiler not working in winter. The incident was acted very promptly and fixed in less that 24 hours. Great support as always","createTime":"2021-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"09b4df34-1f4d-5168-8fea-02aecb1674a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are very happy with the way Hannah communicates with us regarding our property . Living abroad means we rely on the agent to keep an eye on the property and relay any problems.","createTime":"2021-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eb5fd3ad-7d74-596b-bc9a-8b91dfc93ba0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been dealing with Hannah Whyte , Property Manager at Vimto branch recently and have much appreciated the prompt, pleasant and friendly service she has provided between ourselves and our tenants.","createTime":"2021-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cccc4a84-a3c7-50cf-89c8-0b75c955cdec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My sister and I were selling my Mum's house after she had sadly passed away. Mum had been born in that house so we were very sad to have it go out of the family. From the start it was handled very sensitively, because of this and it was understood that we really wanted it to be a family home rather than a buy to let etc. Once sold staff guided the process along and considering the lock downs and a small delay with the buyers chain, it all got successfully completed, in a timely fashion. It is the second property I have sold through the Hale branch of Thornley Groves and both times all the staff have provided a friendly and professional service. Thank you","createTime":"2021-01-14T00:00:00.000Z","locationID":"HAL"}},{"id":"aea8dbbd-91b3-5ee7-9405-76daf5443a69","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having had the worst experience with real estate agents I can honestly say that Hannah Whyte has been so wonderful to me through the process of renting to renewing my contract. Very professional and responsive!","createTime":"2021-01-14T00:00:00.000Z","locationID":"VGN"}},{"id":"1a6f60fd-7831-5f23-b7f5-c82b8da13686","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My sister and I were selling my Mum's house after she had sadly passed away. Mum had been born in that house so we were very sad to have it go out of the family. From the start it was handled very sensitively, because of this and it was understood that we really wanted it to be a family home rather than a buy to let etc. Once sold staff guided the process along and considering the lock downs and a small delay with the buyers chain, it all got successfully completed. It is the second property I have sold through the Hale branch of Thornley Groves and both times all the staff have provided a friendly and professional service. Thank you","createTime":"2021-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"50cfe687-857a-5606-b2e4-2d7d905186e5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah was helpful, polite, and quick to respond","createTime":"2021-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ba01a72-61cb-5728-8e02-3dff5cd55cac","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The staff were helpful and friendly throughout.","createTime":"2021-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1fed09b-f405-51e1-9390-d37c8a8ea0a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great communication and advice from Hannah regarding contracts and what’s best for me.","createTime":"2021-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"113d709b-ef10-5f16-b7c8-e3b9fdd9fac8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My dealings with Thornley Groves has been a positive experience. They are professional, efficient and extremely helpful. Both Hannah Waxman and Hannah Whyte have responded quickly to queries and taken time to explain everything clearly to me","createTime":"2021-01-13T00:00:00.000Z","locationID":"VGN"}},{"id":"f2eefd8f-8c12-5e49-9a22-3e883370b46d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Ms Shannon Upton for all her efforts helping me arrange my flat starting from day 1 even when the pandemic made things difficult. Although the flat was not properly managed before I rented it, Shannon did put in tremendous effort to make everything right again upon my requests. While the flat was far from ideal, Shannon tried her best to entertain every request from me within her area of responsibility. I would not recommend the flat to you, but I would recommend Shannon to you as a property manager. She did not give up even under pressure and I highly recognize her attitude","createTime":"2021-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d1329c87-31d3-53c5-8a22-bad8cc5a4365","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I bought a buy to let property through Thornley Groves, and then went on to rent it out through Thornley Groves. Rhainnon from the Hale branch Sellings Dept, Emily and Sarah from the Altrincham Lettings Dept were all very polite and helpful, and always a good quick response to any calls or emails, plus plenty of viewing slots available when showing potential Tennants around the property once I had bought it. Luckily they matched a tennant with my property in 2 days, which with all that is going on at the moment is amazing. Thank you all so much! Excellent service. 👍😊","createTime":"2021-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"72a0dd14-ee0b-5787-97e7-139eef365bbd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent experience with Thornley groves agency ( professional and serious agency ). From last year I have got a new property manager: Shannon Upton. I found very well with her, I have received an excellent service.","createTime":"2021-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9f00b36-b76d-5113-8e6d-97f464920e51","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful staff especially I've been dealing with Akeem Ffrench. Very quick response & reply. Very efficient. Highly recommend. N BATHIA","createTime":"2021-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba03192f-6d8f-55ff-add0-a76d7c1284c5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah Whyte has been a breeze to deal with when renewing our tenancy and dealing with queries, responsive and professional. Thanks Hannah!","createTime":"2021-01-12T00:00:00.000Z","locationID":"VGN"}},{"id":"bb8e6a4f-9a37-5e86-9669-8cd9f0704d68","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I could not access my statements or invoices for a rental property, since last April which I needed to complete Tax spreadsheets for this financial year. The manager for my apartment was on leave and Jade Galtrey-Smith happened to take my telephone call. Although Jade is part of the Arrears Team, she went out of her way to locate and send the statements / invoices very speedily, for which I was most grateful. Jade was charming, helpful and conscientious, offering more help in the future if it was needed. An excellent ambassador for the company.","createTime":"2021-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ebfcc9b-a427-50c7-af89-2a0ed1d2f7e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional Very good service Specially Laura Turnock really recommend it professional easy and The rest of the team office five in Swinton Claire and kelly’s is a great service so friendly and quick response thanks again guys for the great job you did for me and I like the apartment is so beautiful 💫💫💫💫💫","createTime":"2021-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"10156dd9-3165-5dac-8305-48ad44769af3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah has been a great help, a very organized and capable person.","createTime":"2021-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"24682ec1-797f-51b3-9ef4-1593f24e07a2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-01-11T00:00:00.000Z","locationID":"THF"}},{"id":"89ccb298-35b3-5a74-a680-5ec813206aad","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah has been lovely in the entire process. She was always open to find the efficiency solution for my enquiries and always treat me with the best attitude. It was a pleasure work with her.","createTime":"2021-01-11T00:00:00.000Z","locationID":"VGN"}},{"id":"6ecdafca-8c6c-51ce-ac15-d810ef867c50","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah is very patient and kind to help tenant solve problems.","createTime":"2021-01-11T00:00:00.000Z","locationID":"VGN"}},{"id":"cf103bfe-60d4-5ac2-b6d4-1fae650013ed","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have used Herwalds to find our recent and previous tenants for a property we have for rent in Whitefield. The service we receive is excellent. The staff are friendly, helpful and professional. We have recently been dealing with Liam who found us a lovely tenant within days of the property becoming empty. We will continue to use their services in the future which represent good value for money. Highly recommended!","createTime":"2021-01-10T00:00:00.000Z","locationID":"TGL"}},{"id":"5e2d8795-5936-5a20-b4dc-e411c3314075","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-01-09T00:00:00.000Z","locationID":"SWN"}},{"id":"9c5664cd-68f3-5595-aeec-d56e55db972d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-01-08T00:00:00.000Z","locationID":"ALM"}},{"id":"b566917e-d7f1-5a9f-b1a5-a01a6088cf5c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We want you to know that we are very pleased with the quality of service your company provides. We sincerely appreciate your responsibility.We have recommended your company to others because of our satisfaction with your (Eve Kelly)service.","createTime":"2021-01-08T00:00:00.000Z","locationID":"STY"}},{"id":"01ab1548-eb7f-5c4a-9e52-0e308b3c7214","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-01-08T00:00:00.000Z","locationID":"VGN"}},{"id":"36ffc59b-06e9-5369-bf74-5524b00098d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our experience looking for a flat in the Northern Quarter of Manchester with Ellie Wain from Thornley Groves was excellent. The process was made very quick, easy and comfortable as Ellie, was punctual and prepared for any question that we had about the property. Ellie also very kindly gave recommendations for cafés and restaurants in the local area too! The following processes of arranging payments and contracts was also quick and easy as Ellie kept consistent communication and helped with any queries that we had. Great service all round. Thank you Ellie!","createTime":"2021-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d6c4556-a5dd-5bec-95de-7cf609203cd8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tommy from Homes4U was incredibly helpful and managed to help us secure a property on a very short deadline due to COVID, he was incredibly professional and responsive to all our questions and truly went above and beyond to help! Couldn't recommend them more compared to other lettings agents who were very wishy-washy and reluctant to help or get back to us. Thanks! :)","createTime":"2021-01-08T00:00:00.000Z","locationID":"THF"}},{"id":"7ff7948e-8796-5c5d-9bb0-54459a27621b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service","createTime":"2021-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"761de77c-9003-5360-9676-c3162f86f90f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We want you to know that we are very pleased with the quality of service you provided. We sincerely appreciate your responsibility. We have recommended your company to others because of our satisfaction with your(Eve Kelly)service.","createTime":"2021-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1889de6-6ab6-5ac9-8c98-d571b3b33c9b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service and all information well conveyed. Dominic and Lucy were approachable and understanding... all doubts were cleared on time...","createTime":"2021-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1cf1e440-86b8-5ce0-8018-89019304703a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service - Ellie Hey gave great service, would definitely recommend","createTime":"2021-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ffd8e2fe-23a2-5b54-9592-455c794cec0a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing service from Akeem Ffrench who completed and forwarded my request very quickly and efficiently. thank you very much!","createTime":"2021-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3697f73-a9a8-5de4-952d-1e11479bf56d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service by Akeem Ffrench, request was completed quickly and efficiently. Thank you!","createTime":"2021-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"019beea7-5229-5805-90de-1dd60cb33d0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been working with Hannah since my previous tenant agency has merged with Thornley Groves Estate, and I am extremely happy with the work she has been doing. The level of customer service is the best I have experienced in my renting career so far. Thank you! Klara","createTime":"2021-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb116cb3-954b-59db-b82b-630d30ecb6f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"ALL the Team at Thornley groves estate agents in manchester city centre have been superb to deal with in every regard , From the first meeting with Samantha right up to completion of a new contract with Ellie in control . Well done all","createTime":"2021-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ceef250-6dbf-56ef-9ef5-da513d14bf86","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly and efficient service from Hannah. New online system is really easy to use.","createTime":"2021-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"455fd552-ba11-539a-973a-4d346a08590f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah has been great, always on hand to help with anything we need!","createTime":"2021-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5ba2b31-e196-58b1-890c-59b722e02d68","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service provided by eve who has thoroughly checked with me to ensure the process,goes,smoothly.","createTime":"2021-01-05T00:00:00.000Z","locationID":"STY"}},{"id":"765a542f-b70f-5d3d-a7fa-5c7d82864cdf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We chose Herwald as a local estate agent for our property which we rented for over 9 years while we moved to Los Angeles. We decided to sell our property and both Antony and Laurence were outstanding in their professionalism in aiding us with selling. We are truly grateful to all the hard work they put in to assist us. Thank you both so much! Mike & Helen.","createTime":"2021-01-05T00:00:00.000Z","locationID":"TGL"}},{"id":"ee4c060a-d956-558b-82c1-34ea9342af07","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My first time to the rental market, Ellie Hey answered any questions I had promptly and in a professional manner. Made it such an easy process from start to finish. Can't thank her enough! Certainly recommend 100%. Thank you Lee","createTime":"2021-01-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"448f834a-3120-58d2-aa92-0e303b80d8d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service received from Laura Turnock from the Swinton branch. Everything went smoothly and nothing seemed to be an issue. A great asset to have in the team. Thank you","createTime":"2021-01-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"10ebe8c1-5d41-5ed7-8583-686eb7820213","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would highly recommend Sandra Cwikla who is a property manager on the pink team at Thornley Groves as she is very efficient and helpful. She also resolves any issues quickly! Mr & Mrs Williamson","createTime":"2021-01-04T00:00:00.000Z","locationID":"SAL"}},{"id":"9ac53457-222c-5e28-9d71-b0240bee0a02","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2021-01-04T00:00:00.000Z","locationID":"ALM"}},{"id":"1402c208-b936-5273-9058-3a897e23f22d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service - Doug gave very efficient responses and regular updates regarding progress. The team were keen to progress at the speed which suited us and our seller, helping by chasing the other agents and chain where appropriate. I’d recommend them and would use them for future sales.","createTime":"2021-01-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f1be196-048e-595d-9f09-4c5839e2eb06","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Akeem Ffrench for a rapid turnaround on a tenancy reference for me. Akeem dealt with my request impeccably.","createTime":"2021-01-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c05c5af2-66d7-5e66-9957-c8470481ed14","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Any issue that was raised was always resolved as soon as possible. As I was vacating the property Akeem Ffrench was very quick at responding to my email and ensuring the work that was required to be done was done. Thank you.","createTime":"2021-01-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6222ff09-5f14-5b33-b5f9-5eb9f8f0f058","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent communication and responsive with Leigh Johnson. A friendly team and very professional in all aspects. I would highly recommend.","createTime":"2021-01-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f36150bd-0aed-5282-9ebe-7cb7c5029571","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are with Herwald Lettings more than a year, they are very professional and resolve any issues with in short time. I like very much their work and response to the Tenants. They have very smooth entry & Exit process. 100 percent i will recommend them without second thought.","createTime":"2020-12-31T00:00:00.000Z","locationID":"TGL"}},{"id":"d1db88a7-0581-5baf-9863-6a27cb8f93ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Extremely impressed with my dealings with Kelly and Clare . Kelly took on board what I needed from a property and delivered. Clare kept me informed of the ongoing purchase. Very approachable and helpful staff . Thank you Jill Dewhurst","createTime":"2020-12-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ff643df-dd01-590b-97fb-75ae123db9dd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-12-28T00:00:00.000Z","locationID":"STY"}},{"id":"02fcde55-9931-5449-905e-8956d1123295","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been using Thornley Groves for several years now and they have always been excellent at dealing with any tenant issues and ensuring my apartment has minimum void periods. Thanks to Leigh from TG in Manchester for always being responsive too!","createTime":"2020-12-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f81074b-9129-5d8e-b652-3c3d6fb95536","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Been with Balow White for over 3 yrs and always had a great service.","createTime":"2020-12-28T00:00:00.000Z","locationID":"SWN"}},{"id":"0cdb3151-bfba-599d-b307-95a563f77b74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks to Lucy and Dominic at the Sale Office for the smooth and efficient process from start to finish. Very friendly, supportive and professional. Would recommend. Thank you.","createTime":"2020-12-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"090c8940-c88d-5721-b158-5e9899759d3c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily, Rachel and Sarah have been great. Thank you for all your assistance recently. I will highly recommend Thornley Groves to my family and friends in the future.","createTime":"2020-12-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bfae0709-5228-5f57-9e98-599b5d05e636","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord, I have used Thornley Groves throughout the last 8 years and they have always been extremely efficient, helpful and supportive. Having lived abroad, it is reassuring to know that a well run company has been looking after my home and also the tenant residing at the property. I want to say a particular huge thank you to the Property Manager, Sandra Cwikla, for everything you have done to make the move back into my home run as smoothly as possible. Sandra always replied back within the day, chased up any information I requested and has a lovely manner over the phone. I have sincerely appreciated it! I will definitely go back to them if I decide to rent out my property again! Thanks again to the team at Thornley Groves!","createTime":"2020-12-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c59d9c3-4bd0-5515-884e-ccadebba586a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently sold my property with Kelly at the Swinton branch. Kelly made the whole process as smooth as possible from start to finish, her brilliant communication and willingness to go above and beyond took the stress away from the process. I would highly recommend Kelly at Thornley Groves Swinton branch.","createTime":"2020-12-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a2959b33-d625-5cf8-af81-29c2f99a552d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sandra Cwikla, Property Manager from Thornley Groves manages a number of properties for me and provides a first class service. She is very thorough and has excellent communication. Highly recommended. Tom Taylor Landlord","createTime":"2020-12-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"157e3f84-2e6f-58b1-8c15-3b58cf3c8b59","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-12-23T00:00:00.000Z","locationID":"VGN"}},{"id":"69cf4ebd-c85a-575c-81a2-02b8c6ce64a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'd just like to say a big thanks you to Sandra Cwikla at Thornley's there, She's been looking after me for the pass 12 months as a Landlord and she been great really on the ball when it comes to getting things done, a real asset to the company! Happy holiday Sandra and keep you the good work :) Cheers Simon","createTime":"2020-12-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd58870b-17e5-5885-8b30-2147d21f1b4c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We’ve rented a property for the last 2 years with Thornley and they have been great when dealing with all of our requests, renewal of contracts and any repairs required. Sandra Cwikla our property manager has efficiency dealt with any questions or queries we’ve had and has been a great link between us and the landlord.","createTime":"2020-12-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d57fd020-d092-5f7b-8be2-cb2105dc516a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord I have recently moved to Thornley Groves. Very quick to find a new tenant for one property and also very prompt at receiving arrears from the other property. I hope this level of service continues.","createTime":"2020-12-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"286a0d3b-94dc-53bd-a440-48551e14201f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I initially dealt with Rachel re renting out my property in Altrincham. She advised me on the way forward in respect of finding a new tenant. I then dealt with Emily Guy and a tenant was found within 10 days and they moved in shortly afterwards. Very happy with the service I received and would definitely recommend them. David Pugh","createTime":"2020-12-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d44dabfb-24ff-5ada-997c-e14eee9c3e7b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"No complaints from me","createTime":"2020-12-21T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"b73a3a2d-8fb5-56ff-a942-c2578fefba83","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My experience with Herwald Sales and Lettings was excellent. The service I received was first class, whether it was answering any queries or showing prospective buyers round my property, the staff were professional at all times. Michael Herwald’s expertise was invaluable and made what could have been a difficult time for me, extremely straightforward. I would not hesitate to recommend them for all their services.","createTime":"2020-12-21T00:00:00.000Z","locationID":"TGL"}},{"id":"a5c786f9-e264-5b2e-a84d-4eae3b349683","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, prompt reply","createTime":"2020-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe679507-5905-58e2-819f-c3ad574aceea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have let our Manchester property through Thornley Groves for about 12 years now and they continue to provide an excellent all round service. In particular Akeem Ffrench the arrears clerk has recently been most helpful with an issue with the rent, which meant it was resolved quickly and efficiently. Would be very happy to recommend them!","createTime":"2020-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b8e210a-3e63-52b7-ad09-b6237ba815fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"very friendly and helpful!","createTime":"2020-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be99a6c8-8fd7-5203-bbb2-664fcd0e7320","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2020-12-20T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"d822c01c-48af-552c-bbcd-0a2ce0587357","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sandra has been our main contact with Thornley Groves over this difficult year and she has provided superb service for both us and our tenant. She responds very quickly and efficiently and works hard to ensure that any issues raised are dealt with fully. She is a real asset to Thornley Groves","createTime":"2020-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"96145b6a-1a04-5d67-a553-e6c76495e08d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Once again Thornley Groves in Swinton found me excellent tenants and processed the application and tenancy with speed and efficiency. Thank you Laura for making this happen. Jon of Bourne Lettings Limited","createTime":"2020-12-18T00:00:00.000Z","locationID":"SWN"}},{"id":"c28b4198-c369-5689-875d-2eecd38e1f2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thoroughly professional service, willing to go the extra mile. Recommend Sandra from the Altrincham office, many thanks again.","createTime":"2020-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ac5aa027-fdcc-5443-8ab1-2383fd4c40e5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently found our next home with this agent and couldn't be more satisfied. Eve Kelly conducted the viewing and we were very happy with her friendly, polite and professional attitude. Would recommend highly.","createTime":"2020-12-17T00:00:00.000Z","locationID":"ALM"}},{"id":"5cc070ec-1bb8-5e82-be2d-3d284e9a6045","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to Laurence and Antony and the Herwald team for all their support with selling my house in such a difficult time. Friendly, professional and kept us up to date regularly. Also really supportive when things don’t go completely as planned which of course they never do! Would recommend to anyone selling their home. Thank you again, Louise.","createTime":"2020-12-17T00:00:00.000Z","locationID":"TGL"}},{"id":"93356ccc-f54a-5cee-bb67-e8ea2ba3056b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Andy Lane for securing me a tenant when i had all but given up! Empty for over 2 months and even a big reduction in the rent didn't seem to work. Then Hey Presto! Just before the Christmas break Andy found us a tenant and with stellar follow up from Gabrielle Roberts the whole process went through very smoothly. A big thank you to both. Thornley Groves is lucky to have them.","createTime":"2020-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d4db35f-de56-57c1-b6ea-a95c91b24f4c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Carolyne Brindle in your Sale office who has gone well over and above the call of duty in securing our house move which completes tomorrow. Her professionalism, listening ear, warm personality and immediate responses to emails and phone calls has made a stressful process become bearable. It’s been a long six months, but couldn’t have managed without Carolyne’s fantastic support.","createTime":"2020-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"013e8312-ae40-50e6-a745-cc3c4b542f84","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently found our next home with this agent and couldn't be more satisfied. Eve Kelly conducted the viewing and we were very happy with her friendly, polite and professional attitude. Would recommend highly.","createTime":"2020-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c20a17c2-3935-5098-b528-950749da1fce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Im just In the process of closing a deal with Thornley Groves, and they have been very professional and helpful. Thanks to Eve Kelly for her continuous communication with instant updates from the date of viewing until moving in. As well as her dedication in dealing with requests from tenants to landlords. So far, my experience with Thornley Groves has been positive, and I hope they keep up the good customer service.","createTime":"2020-12-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0aa716b-4b6b-5f42-8c1a-dcb46c051d43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Josh Rowland was our sales consultant in our buying process. I think we wouldn't have been able to complete this sale without the excellent support and perseverance by Josh and his team. I would recommend them highly. They are very professional and at the same time very friendly. Thank you Josh, for helping us in getting our dream home.","createTime":"2020-12-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0b0a5fe0-faee-5c4b-9203-a2c288cf8623","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good experience buying a house via Thornley Groves Altrincham, Andrew Clayton was very helpful and persistent with all the follow ups helping us complete the deal in time","createTime":"2020-12-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"126a7118-3169-5fb9-88db-ef8d8ced7d50","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy with my experience of Thornley Groves, managed to get my ideal property confirmed in a very short space of time. Many thanks to Ellie Hey for all your help and for answering my numerous questions from beginning to end!","createTime":"2020-12-15T00:00:00.000Z","locationID":"STY"}},{"id":"016d948b-7dc4-5916-8bca-43cd0f84ef78","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with my experience of Thornley Groves, managed to get my ideal property confirmed in a very short space of time. Many thanks to Ellie Hey for all your help and for answering my numerous questions from beginning to end!","createTime":"2020-12-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c5afde4-3254-5036-8d92-3b9d61dd731e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a professional and pleasant experience when dealing with Gabriel. We reported a broken boiler via the FixFlo system they use. It is very easy to report issues for the agent who manages the property to sort out. In this case, he managed to find a contractor to come out and fix the boiler quickly, even during the very busy winter period. Happy tenant! 100% recommended Hope to deal again with Gabriel! Thanks","createTime":"2020-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ce75e84-0fba-5d78-8494-c870e81d917b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can’t thank Emily enough for all her help and support finding my family a new property.Emily’s service throughout my process was outstanding, nothing was to much trouble and always kept me update, along with guiding me through the process.","createTime":"2020-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"64635c52-d658-590a-836c-fb48310b0293","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-12-12T00:00:00.000Z","locationID":"STY"}},{"id":"5fd90f82-6436-56e7-bc7e-38848f507685","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are very happy and satisfied with the services offered by Rebecca Pinkney as she respond to our mails / requests very promptly and is very polite and helpful. Swee Foong Cheoy, Icon 25 Apartment 404","createTime":"2020-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3508c16f-931f-5427-a7fb-750aedc89e34","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have had a great experience with the renting process so far with Thornley Groves estate Agents. Eve has been really helpful throughout. The viewing was great, very informative and she even came back and did a second viewing for us later in the day as one of us missed it. Everything has been handled really efficiently and quickly which makes the whole process seem easier.","createTime":"2020-12-10T00:00:00.000Z","locationID":"STY"}},{"id":"d349b4ff-0217-5779-bbb0-dce92f5cf45c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently started renting a flat through Thornley Groves, and they were great throughout. Ellie Wain was especially helpful as I needed to move into the flat as soon as possible, and thanks to her help I was moved in within a week. Would definitely recommend Thornley Groves.","createTime":"2020-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd42b8d9-aa68-5b65-8fd6-f768010ca9f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with groves estates was great. Your lettings coordinator Eve Kelly was really helpful and dealt with us in a very professional way to get things moving as fast as possible without any delay. I really appreciate her service.","createTime":"2020-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c11ceda-7bca-5644-b2cd-044c0b376390","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The person who helped me.to get the flat and for everything like paper works etc was really really good very nice and all our questions about the flat and processing were all answered her name is laiqa shes excellent","createTime":"2020-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"34923412-9e98-52f8-8311-d2d7cebfe1da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Overall I had an excellent experience in renewing my tenancy agreement. Rebecca Pinkney was very helpful and professional. Communication was clear and she responded to my emails promptly, which made the process very easy and efficient. Many thanks.","createTime":"2020-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7f34b075-7027-5393-9fbf-aec51dd041d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I've been with TG for a couple of years as a tenant and found them really good with everything. Katie has always answered questions very quickly and professionally. I would have given 5 stars but the landlords were pretty slow in communicating a tenancy renewal, which was a bit stressful. However, TG were really good and reassuring and things got sorted in the end.","createTime":"2020-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b581460-10c8-5a9b-addc-b14074e98222","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We’ve had a great experience with Thornley Groves Hale Branch from start to finish. Stuart Howe the Manager valued our home and started the journey well. Within a week we were surprised of how many viewings we had. Josh Rowland dealt with the viewings and sold our home within 2 weeks. Very happy with the service. All of the staff have been helpful. After the agreed sale, Josh has been conscientious in getting the sale over the line and would definitely recommend.","createTime":"2020-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b1e7b6c5-7b72-57d8-96b3-560cf27c4955","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had a great experience with the renting process so far with Thornley Groves estate Agents. Eve has been really helpful throughout. The viewing was great, very informative and she even came back and did a second viewing for us later in the day as one of us missed it. Everything has been handled really efficiently and quickly which makes the whole process seem easier.","createTime":"2020-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"934ff029-0a84-5120-b05a-b949a5215cc5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently been looking to move to Manchester City centre and came across a property I liked let by Thornley Groves. Laiqa was a great help, from the first viewing to securing a tenancy, and dealt with any questions I had promptly. I wouldn’t hesitate to use again.","createTime":"2020-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4724ab38-f7c9-59f2-8ca1-3226ab1cba7c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I rent a flat with Thornley groves on August 2018, I have had a good experience until now ( a professional service ) I would recommend this agency to anyone, especially the service offered by Eleishia Rowe. Dario Agliozzo","createTime":"2020-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4014bb6b-940a-5ec3-81c6-94ccd4614712","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily was a massive help, always happy to be contacted with questions and helping me to get everything worked out for my new rental in Altrincham. Thanks Emily - you were a pleasure to deal with!","createTime":"2020-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e53668d6-9df0-5e04-aa7e-341357bce636","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent I'm a new client of thornley groves I would like to thank Laura turnock for being excellent from start to finish finding me my placè","createTime":"2020-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"80f596a0-c71e-5ae3-88b1-4b50284b8df4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am satisfied with the services provided by Naomi Blake agent, of the White Team, for having quickly replaced the chairs in the living room table because they are in very bad condition. She was helpful and quick with the solution. Agent Leigh Johnson of the Red team is also always supportive and quick in solving the apartment's problems. She is a loving person and has always solved everything with professionalism and promptness. I have been in the same Flat for almost 1 year and so far I am very satisfied with my rent by the Thornley Groves real estate.","createTime":"2020-12-08T00:00:00.000Z","locationID":"STY"}},{"id":"ee368689-3a56-5148-a509-1a9bb3f5bafd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All members of staff are knowledgeable, so that when you phone up you can speak to anyone who answers the phone when you are an existing client. They genuinely want to make things easy for landlords, by organising decorating etc before tenants move in. Staff are always smartly dressed when carrying out viewings.","createTime":"2020-12-08T00:00:00.000Z","locationID":"TGL"}},{"id":"2146342d-8de7-5300-9ab7-cdbba1b53a7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-12-08T00:00:00.000Z","locationID":"TGL"}},{"id":"7112784a-6f66-5cdb-8946-500f3744cc32","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sally-Anne at Thornley Groves in Sale recently renewed our tenancy agreement, and the process was really easy and efficient. They were also really helpful when we initially let the property and have always been very professional and friendly.","createTime":"2020-12-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1c9056ee-c377-5e8a-bcdf-ebfeb1803c56","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have recently moved to a rental property managed by Barlow White and have to say they were the best agency we came across during our house search. Easy to get hold of, actively looked for somewhere that would suit us when another property fell through, and have fixed a few small maintenance niggles in record speed since we moved in. Highly recommend.","createTime":"2020-12-08T00:00:00.000Z","locationID":"SWN"}},{"id":"8bd60c10-87f3-551f-90aa-050581072ce7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2020-12-07T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"d1e5dd0c-14ef-5ce8-88c4-52579c53cf9b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a first time landlord, I would thoroughly recommend Thornley Groves for setting up a tenancy. The communication has always been clear and responsive, the fees easy to understand so I could choose the best option for me. Samantha and her team sorted everything efficiently and professionally, without any fuss. They made the process very easy indeed.","createTime":"2020-12-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6b8e76bf-4eb8-5e48-885f-625268bd3b58","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really helpful when I was sorting my student accommodation out.","createTime":"2020-12-06T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"4a3f09ac-687f-5c5d-8e37-21a010d75d74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very pleased with the service provided by Thornley Grove in Swinton. I was helping a friend who speaks limited English through out his renting application. Everything went on very smoothly from A to Z especially with the great help from Sally Ann. She was absolutely brilliant, very professional and helpful. She was responding to emails and enquires promptly preventing any delay. An email acknowledging receipt of payment is received in no time after the 2 payments made during the application process. In addition, step by step emails are sent with professional clear instructions on what to do next after each step making the whole process smooth. Thank you also to all staff in the office for your high coordination.","createTime":"2020-12-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8da402b2-fee2-513a-8847-6998a351c8f7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am very pleased with the service provided by Thornley Grove in Swinton. I was helping a friend who speaks limited English through out his renting application. Everything went on very smoothly from A to Z especially with the great help from Sally Ann. She was absolutely brilliant, very professional and helpful. She was responding to emails and enquires promptly preventing any delay. An email acknowledging receipt of payment is received in no time after the 2 payments made during the application process. In addition, step by step emails are sent with professional clear instructions on what to do next after each step making the whole process smooth. Thank you also to all staff in the office for your high coordination.","createTime":"2020-12-06T00:00:00.000Z","locationID":"SWN"}},{"id":"2e25aed7-6a08-5ab1-837e-95a3711aed19","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great friendly people ..good service","createTime":"2020-12-05T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"f59cd94c-935e-5342-98c8-d3f6f0f989cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh Johnson is our current property manager. Leigh is always on hand to assist with issues, maintenance and other general enquiries and handles them very swiftly. Fantastic customer service always.","createTime":"2020-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3acf50ee-d910-523f-9e5f-6de0419d7cba","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to the team at Matthews Estate & Letting Agents for looking after my property. Very helpful, professional and hard working.","createTime":"2020-12-04T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"72a100be-c0b2-525a-842c-8c5261105a91","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have only recently had contact with Jade Galtrey Smith for the first time, when she was kind enough to send me all the accounts for my property over the year, as I was having some issues with completing a spreadsheet. Jade responded quickly, as do other members of Thornley Groves, which I find so helpful. Thank you Jade.","createTime":"2020-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"30a52b1f-7fd7-5b29-85d2-35e2cbc45edd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant repair service today, reported my heating not working this morning and the operative attended within a couple of hours and got the heating going straight away. Best service from any landlord I’ve had, Katie Garner has always sorted any issues quickly! Thanks Katie.","createTime":"2020-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e510146-ac56-5ba8-a40a-8ef29ba9b0dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is my second time dealing with Thornley Groves and every time they help me as much as I needed. Eve Kelly was a great support in finding and finishing my new lease. I would definitely recommend working with them.","createTime":"2020-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7b12c21-506e-5907-8dd8-7c4f33d2f5f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a new client I am very impressed by the service especially from Jade Smith!!!","createTime":"2020-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad2c1a06-fb8c-5fe7-b15d-fa9cfca75621","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am the joint owner of an apartment in Chester which is managed by Matthews of Chester. Over the last 12 months we have faced some challenging issues with the building, which without their assistance would have been very difficult to deal with. We deal with Kevin O'Reilly and Kerry Teasdale and I can't speak highly enough of both of them. They are professional, knowledgeable and empathetic in everything thing they do. Their local knowledge and connections with suppliers and contractors is invaluable and I would highly recommend them.","createTime":"2020-12-03T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"df53763d-4eb5-5c3e-b9d4-1fd0589d0501","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Matthew’s provide our block management at our apartments in Chester. As a member of the Board, I have always found them to be very professional in their dealings. In my dealings with Kevin and Kerry I have always found them willing to go the extra mile and help us out whenever they could.","createTime":"2020-12-03T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"6b5c9bc4-545c-5a08-8cb9-e325db95c3e7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I just used Thornley Groves to sell my property, Carolyne was extremely knowledgable and professional and I would definitely recommend their services to anyone.","createTime":"2020-12-02T00:00:00.000Z","locationID":"SAL"}},{"id":"4a32720f-1e1d-5918-a9e8-ecf704b24e7d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had excellent service, for my Flat 14 in Cambridge Mill, across a range of Thornley Groves staff at the Southern Gateway branch, 25 Whitworth Street West, Manchester, M1 5ND. These include Iulia Corlaci, Rebecca Pinkney and Jade Galtrey Smith. Thanks to all. Regards Trevor Stott-Briggs","createTime":"2020-12-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"51bd4c44-66ad-5d19-a7cb-0d088a037e08","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Whilst the Thornley Groves organisation can be difficult to navigate with no single point of contact, I quite often receive excellent support from Sally-Ann in Swinton Sales Office and Lucy Hobson in accounts who are always happy to answer questions raised and pass to appropriate area within the business. Both have been extremely helpful over the last couple of months, a credit to the organisation.","createTime":"2020-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d38f68d6-8903-55d6-8807-bf7c0f837a03","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been a client of Thornley Groves for many years now and have found them to be a brilliant estate agency. An excellent team of professionals: both highly efficient and very pleasant to deal with. Most recently, Eleishia Rowe has been particularly helpful. I would highly recommend Thornley Groves.","createTime":"2020-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"675af1fc-7126-5eb5-9022-55d710056f34","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah Waxman, formerly of PAD Residential (which was recently acquired by TG) has been absolutely amazing and kept our flat sale on track. Without her regular communications between us and the buyer to keep things ticking along during what has been a protracted sale, I truly think it may not have completed without Hannah. I very much hope that TG learn from Hannah and Pad's approach to customer service and going to the lengths needed to see a sale through.","createTime":"2020-11-30T00:00:00.000Z","locationID":"STY"}},{"id":"84f7e91e-e6a3-58ae-947c-6791c1b78dc0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Penny Watson has recently been assigned to me as property manager and I am truly impressed with her obvious passion and enthusiasm for her work, her swift responses and a real desire to assist and support. I am living through a very difficult time at the moment and Penny has been so understanding and kindness itself, in offering to do anything she can to help me with any issue or problem regarding the property. Penny has gone over and above what it is necessary and her enthusiastic and conscientious approach and a willingness to get involved, inspires great confidence. She was true to her word in whatever she said she would do and followed up quickly and successfully. I have been very grateful for her cheerful, encouraging and positive personality. Thank you so much, Penny.","createTime":"2020-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e897725-a681-5805-843b-902d5b6ace56","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently Richard Lowey and Jordan Simms were very helpful in resolving an urgent repair issue promptly, they spoke with me on the phone to give me an idea of the repair timescale after initial email contact and filling out the online report form, and reassured us as we were anxious to get the repair done asap. They showed good people skills and empathy, and were very pleasant and helpful to deal with.","createTime":"2020-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f8d99e0d-411b-5b32-ae29-7e0ebf24aa8d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Me and my friend are first time renters and would like to thank Ellie Hey massively for all the hard work and help she has provided us through the process. The process was new to us and Ellie couldn’t have helped more. Thank you for all your help.","createTime":"2020-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b87eb66a-52da-5872-8592-6c2e4fadd3df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Waxman is the best estate agent we have ever had to deal with. Hannah kept our sale on track during tricky negotiations and other delays. We're incredibly grateful to Hannah for keeping communications going and seeing our sale over the line. Thanks so much Hannah.","createTime":"2020-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee49250c-d742-5f75-a277-7908730e88d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie and her colleagues, are super attentive. Always ready to answer my emails. I haven't had business with them yet, but they show credibility, and they give me security.","createTime":"2020-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6b5cc320-1523-53be-b593-cf55932ce117","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie Hey​ is kind and lovely! Thanks for her help and patience!","createTime":"2020-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8788a45b-e987-5e54-97eb-9b70234ccdf0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently sold my property in Altrincham through Thornley Groves. Andrew Clayton and his team were very friendly and supportive throughout the process. They always had time to speak to me and understood my concerns from Day 1. They kept me informed at each stage and Andrew even went out of his way to speak to my seller, in order to reassure him that my sale was going through ok. I would certainly recommend Andrew at Thornley Groves if you are thinking of selling your property.","createTime":"2020-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c698b768-3326-5ec0-bcb8-590d6f59bb25","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My overall experience with Thornley Groves was very good. Akreem Ffrench was very helpful and responsive.","createTime":"2020-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"af9dd35d-cda2-59af-966b-b6bd3211ea8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah was great throughout my whole purchasing experience. Communication was excellent via email and phone. Everything possible was done to make the experience as smooth as possible and I couldn’t have asked for a better service as a buyer.","createTime":"2020-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1fbc3e2d-4e4a-5472-a9c3-08fc0542e3cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would recommend thronley groves to anyone. I had a lady called Lucy helping me out and she was a massive help! Quick responses and just a generally nice person overall. Thank you very much Lucy!","createTime":"2020-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"33bb0fb8-10f0-5e1c-9c2d-704c21edfdd5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"excellent i was very satisfied with the service eve kelly made every step easy and got me the apartment i wanted very fast many thanks to her","createTime":"2020-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4523b79-592c-58d9-a2e7-dbffc88067da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having dealt with other estate agents through the same rental process, it has been made clear to me that Thornley Groves Sale are a brilliant agent to deal with. From my first conversation with Kirsty she put all my worries as a landlord at ease. She is very knowledgeable, professional and no phone call or email is ever too much trouble, with quick reliable response. Every step of the process was dealt with in a timely manner and I can't fault the service I have been given. I would like to thank Kirsty and her team for the service they have provided me. For all landlords who are unsure which agent to choose, Thornley Groves Sale have done a fantastic job for me and I would highly recommend.","createTime":"2020-11-26T00:00:00.000Z","locationID":"SAL"}},{"id":"161e20c8-c694-5328-8bb8-73a105502d02","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had the pleasure of using the team at Thornley Groves for renting of properties for a couple of years now . Kirsty , Lucy and Dom are a fantastic and professional team to work with . There dedication to being the best at what they do shows in all aspects of rental and property management. On top of their professionalism, you are always greeted by all in the Sale branch with a warm and welcoming attitude . I look forward to future projects Thanks Dave","createTime":"2020-11-26T00:00:00.000Z","locationID":"SAL"}},{"id":"cc6fc9e7-ea61-5322-8b07-c16924402a25","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Beth Irons was very professional and efficient - answering all of my queries almost immediately. We felt very looked after, despite a national lockdown preventing any face-to-face business.","createTime":"2020-11-26T00:00:00.000Z","locationID":"THF"}},{"id":"5ad949a8-3c99-5369-a032-e6562eae49a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves is great, Agent Laiqa Mirza is an excellent professional. She has led us throughout this process, continues to advise us and she is providing us with the maximum information to be able to enjoy our flat soon. My friend and I are very happy to have found a good agent such as Laiqa Mirza, from whom I rescue her patience and her quick response to my questions. Having a professional like her at Thornley Groves helps us recommend the agency to anyone looking for a flat in Manchaster. Keep up your service, you do it very well. Until next time!.","createTime":"2020-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"889c4e20-c0b1-51ed-8327-976893f06400","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We used Thornley Groves to market our property and right from the start the service provided by them and in particular by Stuart Howe was exceptional. His knowledge of the market and buyers needs shone through during evaluation. They managed to sell our property off-line and during COVID times worked with our buyers to ensure that the exchange is completed within 6 weeks. Thornley Groves were also very proactive in following up, responding to calls and emails and at the same time very personal. We would use them if there is ever a need again and we totally recommend them!","createTime":"2020-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4ffda10-d052-53e4-bc03-22a0197212a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have let my property with Thornley Goves for over ten years We have had some issues with the fabric of the flat so we took the opportunity to refurbish it and as we were not able to get into Manchester during the pandemic we were ably assisted by Katie Garner who sorted it out for us. Nothing was too much trouble for her . She is friendly efficient and understanding . We can’t thank her enough ! Les Patient 411 Market Buildings","createTime":"2020-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"797cef89-398c-592f-98e8-56ae8ac93bd9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My overall experience with Thornley Groves was very good. Eve Kelly was very helpful and showed me the property I was interested in the same day I called to make a viewing appointment. I would definitely use their services in the future.","createTime":"2020-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8eda0090-caa3-549d-947b-9b281f005cb1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been dealing with Akeem Ffrench on the accounts team and he has been fantastic in assisting and answering all my queries. A pleasure to speak to and very professional. Thanks for helping me out Akeem!","createTime":"2020-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d73a1f8e-b3c7-50b9-819f-014e06e88c5e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service throughout the moving process from Laiqa Mirza. Laiqa was very friendly, efficient and did her best to answer any questions we had. The Goodlord service was excellent too. Thank you!","createTime":"2020-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0be94ed-7ec3-5200-9d48-32d6a3d97ca9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From initial viewings led by Kelly to completion of my purchase guided by Clare, I was impressed by both their professionalism and personal assistance and communication. Thank you ladies. Peter Brierley","createTime":"2020-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d714ad0-2d09-5c82-9c3f-d8c7c97ca32b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Akeem Ffrench, was contacted for providing information about me as a tenant, since I was acting as Guarantor for a different rent. He was rapid, efficient and nice, confirming the good opinion I have of Thornley Groves","createTime":"2020-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c04801c6-7d70-5041-87e6-e31bcbe7f825","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Akeem was a pleasure to deal with. Thank you for the excellent communication, patience and understanding.","createTime":"2020-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0c859f25-9b6d-5e9a-bc63-1307d90aeff0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service. Thanks to Akeem Ffrench for the fantastic support and speedy responses.","createTime":"2020-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d3c8faf6-81c0-573a-a7ba-57d102913632","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie Hey from Thornley Groves was really helpful and a very experienced estate agent. Helped me and my partner make the decision very easy and provided us with everything we needed to know and advise for where to pick.","createTime":"2020-11-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"53d1f6ec-d4d1-53f0-9112-8cf068401a83","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great work.... tenants really happy with everything .... thanks Kirsty and Lucy 👍","createTime":"2020-11-23T00:00:00.000Z","locationID":"SAL"}},{"id":"0f8b22dd-6117-584f-a0a7-871afd0e2c62","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great customer service. Friendly approach and the support was great from Laura Turnock. Will recommend Thornley Groves","createTime":"2020-11-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e5af488-7cc7-5160-84c0-cdbc870c1a17","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Katie Garner for managing our property in Manchester. She is a responsible person and in particular putting our needs and our concerns before her job requirement. Thus, she is always doing something extra - to the best of her client. I trust in her expertise and her professionalism! Good job Katie.","createTime":"2020-11-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c54ccd68-c822-56b8-a4c8-2a808e03ac58","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves was excellent. Hannah Waxman dealt with the purchase of my property efficiently and professionally keeping contact channels open permanently to ensure clarity between myself and Thornley Groves as an agent.","createTime":"2020-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"439a50e3-8df3-589f-9ef5-3197deda095b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good and fast service, really helpful agent ( Laiqa Mirza).","createTime":"2020-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1255551-4682-56b8-8877-72ed85d0b7f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We sold our house through the Swinton branch, having Clare Carpenter and Kelly McDermott as our agents - they were brilliant and work very well as a team. From valuation - they clearly know the local area very well and were able to give us a fair valuation incorporating all details we have given; to taking pictures - several attempts until we were happy with the final result; to showing buyers around and getting consecutive appointments in - all went smoothly and without a hitch. They responded to all e-mails and calls very swiftly and we never had any issues on that part. As sellers we are very happy - they got us over the asking price and were very professional throughout. There is always a risk involved in choosing an estate agent so we were always going to be hesitant at the start, but Clare and Kelly from Thornley Groves exceeded all expectations! This branch (Swinton) and its professional agents come highly recommended!","createTime":"2020-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c296146e-4370-5314-8819-cd3d7542fe38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently had to move apartments due to covid, on top of this I had issues with previous landlord as there were agreements that had been made which they went back on. Due to this I had to go back and forth with Thornley groves. However, one of their employees, Laiqa Mirza was fantastic throughout! She was incredibly understanding, patient and did her utmost to get me the best possible deal. In my experience, most letting companies see you as a source of income and have very little time for real world complications in renting a property. Laiqa was the complete opposite and made me feel as though I was an actual person opposed to someone who just gives the company money. Would highly recommend using Groves and if possible go through Laiqa, she’ll take of you!","createTime":"2020-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"82cbee08-6016-56f8-97f5-60eaa7a118b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laiqa really helped me out when looking for an apartment. Was on time for viewings and kept me in the loop throughout the signing up process. Would recommend / would look to move with them again if needed","createTime":"2020-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"14aa68da-9f04-5e3d-8b51-9485262d8523","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Carolyne has been excellent throughout our house purchase, quick response to emails and kept us informed throughout. Thank you!","createTime":"2020-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c4f39dd-e9be-5e5f-a000-17dfc96c356c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve Kelly - great Experience throughout fast at replying and answer questions I had","createTime":"2020-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d1ff586-745b-5cae-87bd-efe4b14e2010","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a new entrant to the UK and it was extremely kind of Miss Eve Kelly from Thornley Groves to guide me properly as regards to the selection of apartment as per my preference and choice which also included her negotiating the rent, parking space and amenities for the apartment. I was provided a fairly good choice of the various apartments available and I was feeling so confident that I decided to rent the apartment based on the pictures and virtual tour. The negotiations were done fairly quickly and even the other team members coordinated well during the rental process for securing a beautiful apartment in the heart of the city. The moment I entered my apartment it was exactly the one as described by Ms. Eve. Although, I didn’t talk to her during the rental process the deal was finished smoothly on email only. Even the keys collection was not a hassle and the agents adjusted well to my timings. I would surely recommend everyone to try this estate agent. Maybe in future if I decide to buy an house or apartment I would surely make them my first preference.","createTime":"2020-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3300946-49c3-5f30-97c4-0dc9c85d2cf8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They are professional, fast response and helpful. It is difficult to rent a flat during covid-19. However, Thornley Groves provide excellent service to assist the family to find their flat. Laiqa Mirza is very helpful and explains every steps clearly. It helps the process to go smoothly. She is patient, fast response and helpful. I would recommend her and Thornley Groves.","createTime":"2020-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9a074977-098a-52cb-bbeb-04174945e691","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Professional and reliable letting agent","createTime":"2020-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ddda7487-f9b3-5fc4-a055-15871b729193","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am happy to work with Eve, because she is a trustable and kind person. Also, she is honest and does her job excellent.","createTime":"2020-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7052dca2-887d-596d-b562-dc0dc003fdf1","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I am extremely happy that Laiqa Mirza was there to help she made the process very easy and simple and i was grateful that she helped me out .","createTime":"2020-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d135fc3-e022-5404-8911-739235624043","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and professional Thank you Kirsty for ur cooperation and help to accomplish the tenancy agreement.. I recommend Thornley Groves for everyone looking for professional , cooperative and trustworthy","createTime":"2020-11-18T00:00:00.000Z","locationID":"SAL"}},{"id":"99f6b2d4-53c4-5c14-87df-52b6b006439b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Turnock from Thornley Groves was my Lettings Consultant during a recent rental process. I found Laura to be extremely professional, efficient and diligent making the whole experience stress free. Laura was always at the end of the phone and responded to enquiries quickly. Thank you Laura.","createTime":"2020-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"17dbb6cf-d833-5045-b6f3-7e49e079fa08","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rented an apartment from Thornley Groves over the past 5 years. Little communication near the end of the tenancy which Katie picked up and helped - she’s been a massive help and guided me on what I needed to do!","createTime":"2020-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a149c75-5ec3-5a0d-a021-b6cb1625eac8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Katie Garner for always being so helpful and quick to respond! Katie is extremely efficient in dealing with any inquiries I have and I have never had a bad experience as a result.","createTime":"2020-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"021cff90-2e31-5fb3-9b8f-8e203c77834a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Akeem Ffrench has helped in referencing for the tenancy, while moving out of the property. He has helped in a good way. Thank you Akeem Ffrench! wish you good luck! Regards, Arun","createTime":"2020-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"42309e91-ebcc-5752-bb99-32ec25037681","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Jade Smith for sorting rental arrears - very efficient and on to the problem very quickly - all sorted and tenant and landlord are happy! thanks Jade","createTime":"2020-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b55c8f9d-b2b7-58f2-9af7-730216188ee3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee at Thornley Groves has been helpful in providing information as well as scheduling the different tasks at hand. Thank you for the support.","createTime":"2020-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"838a1274-585a-55f8-96b7-f22f5e38883c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent experience with Carolyne Brindle at Thornley Groves. She has been so responsive to all emails and calls, even on her days off and has kept us informed at all stages of the process. She helped to move matters along when issues arose. I would definitely recommend her and hope to instruct her again in the future.","createTime":"2020-11-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c6f7a3aa-4741-5dce-bf69-d4fdec4efe18","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"TG have managed my flat in Manchester for over a decade. Consistently good service - and particular thanks to Katie Garner, who is always a pleasure to deal with :-)","createTime":"2020-11-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a5bc738d-b225-53f6-b3d1-8fe64e5291aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie was quick and efficient in resolving an issue we had in our apartment - was professional and helpful throughout!","createTime":"2020-11-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6849ba75-51bf-51b8-9336-75ffe9933f3c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thanks to Kelly and Clare at the Swinton branch for making the move as painless as possible. Swift to respond to emails and kept us up to date throughout. As a first time buyer, who had no idea what the process would entail, they made everything simple and straight forward. Thankyou","createTime":"2020-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"579f9d85-b209-57c5-934b-c8464351a61d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really friendly, helpful and professional service. If I have any queries or questions, this is always resolved and sorted asap. Especially Katie Garner has always got back to me promptly and been so helpful! I have had a lot of issues in the past with estate agents and various properties, and this company is totally different! She and the team made my move seamless and would make me want to rent with this company in the future. Thankyou!!","createTime":"2020-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fdcb8733-6060-5cb6-96ea-8919d930e631","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner at Vimto Gardens branch, Manchester has been (and still is ) the lettings manager of our two Manchester properties. She has been extremely efficient in both finding new tenants, negotiating rents and, when a property is let, managing the tenants' demands and arranging repairs and enhancements with local tradesmen. She has excellent communication skills. I hope that she stays there as long as we own properties to rent in Manchester.","createTime":"2020-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d590b598-b6f8-52e5-9061-c943e4ee9668","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"quick, friendly service from Kelly, showing us a property of interest. professional, efficient service from Clare who mamages our buying of the property. would definitely use is i was selling a house.","createTime":"2020-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"906b1679-9390-534a-ac1a-8dde4bae40bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sale Branch - Lettings Team Super swift and smooth transaction, professional, polite and very helpful from start to finish. Big thanks to Kirsty in particular for all your help. Highly recommend !!","createTime":"2020-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2bf78d90-52de-5f4c-a89c-4347ba69ca77","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Andrew Clayton was very pro-active and quick to respond to queries/requests for updates. He re-assured us and I would highly recommend him.","createTime":"2020-11-14T00:00:00.000Z","locationID":"ALM"}},{"id":"2a3f5c3d-71e9-5655-afd7-01669b9bc15b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently sold our house with Thornley Groves Swinton, Kelly and Clare made the process a breeze from start to finish. They were both very knowledgeable and also super friendly which makes things a lot easier when selling a house. The viewings were undertaken with great professionalism and they managed to find us a buyer in a matter of days. Clare did a great job of answering any questions promptly and was always contactable. Overall we can’t recommend Clare and Kelly enough, we would definitely look to use Thornley Groves again in the future.","createTime":"2020-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"43c6461c-2074-55b0-8b7e-1415a4e4ba31","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sold my father's house in Swinton. Clare and Kelly and the team at Swinton were brilliant throughout. They were professional, attentive, supportive, tenacious, pushed for the best price, recommended the best buyers, chased up the lawyers and were always willing to go the extra mile. We could not have had better service.","createTime":"2020-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"45148d5a-86f8-5869-a490-3b46e1a550c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Andrew Clayton was very pro-active and quick to respond to queries/requests for updates. He re-assured us and I would highly recommend him.","createTime":"2020-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"24d194f3-c091-58b0-8ca9-8256a5d7b884","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Jade Smith for great service","createTime":"2020-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb370b60-ab60-5cf1-80b8-c00cf80c5df6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Upon choosing Thornley Groves, Stuart and the team at the Hale office acted promptly, professionally and supportively during a very stressful time and a sale was effectively agreed within a few days of our mother's house going on the market. Relief and gratitude for a speedy conclusion amidst difficult(Covid ) times. The Hale office are an experienced and dedicated team, who know and can adapt to the local market and match the needs of prospective buyers.","createTime":"2020-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b5c05f2-66c6-5128-a6da-787c1a36ad08","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just sold my property through Thornley Groves and have to say that the whole process from initial contact, valuation through to completion was handled professionally and efficiently from the start. We had many more viewings than we expected, so great credit to Clare (Carpenter) and Kelly (McDermott) who were a pleasure to work with and were always on hand to give timely feedback throughout the whole process.","createTime":"2020-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"926fe442-6b4d-549e-87a0-caeb0fec8a2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing with Vilta Accounts Manger for the last two days, and I can put it quite succinctly.: she has been polite, attentive, sympathetic and very efficient. When she promised to act and get back to me she did exactly that. I could not have had a more professional service from her, she was frankly excellent all round. Richard","createTime":"2020-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c664d92-33f8-5a96-bf5b-d10383547a7c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is the best agency I have dealt with. Aimee was always happy to help and all our issues were resolved in reasonably time. Every time I contacted them via email, I got a response in a matter of a few hours. Excellent service, trust worthy organisation.","createTime":"2020-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc3c441e-57b0-5805-b63c-534d1e406465","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer service throughout! Ellie Hey has been amazing, she knew how much I needed somewhere quickly and has gone above and beyond to find somewhere perfect for me. Thank you so much, I would definitely recommend x","createTime":"2020-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ec51d73-8d0b-5e5c-b2f9-5a74cd0e4d83","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently purchased a property through the Swinton Branch Clare and Kelly was helpful, professional and accommodating, I wouldn't hesitate to recommend them.","createTime":"2020-11-13T00:00:00.000Z","locationID":"SWN"}},{"id":"47715d7d-2968-53b6-a3ab-4fbdb51ee248","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to ellie wain for sorting out our new flat and making sure everything went smoothly. Thankyou so much again","createTime":"2020-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b1e8c84f-60fe-5e72-829b-e0916b1985b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Perfect agency with good customer service, Laura really helped me to get my accommodation and I really appreciate that.","createTime":"2020-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"250e5077-d075-587b-ab27-0e15ef9d9e39","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Overall a great experience! Responsive and all round considerate. Definitely would recommend!","createTime":"2020-11-12T00:00:00.000Z","locationID":"VGN"}},{"id":"62d156f5-cfee-55e5-88a7-f121bdc41973","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Conor Moore at Thornley Groves has been fabulous in helping me let a property. I had had so many disappointing experiences with other letting agents over the last few months however Conor had everything sorted for me within a week 👌🏻","createTime":"2020-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f3c98b1a-85c2-5d50-8b23-cefe958c538f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"With 20 minutes Jade had emailed the paper work I needed. Her telephone manner was polite and friendly. Nothing was too much trouble. Thank you.","createTime":"2020-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5cf76bc8-6f85-5e24-bd36-cbb526858b6b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie was really helpful in what we needed and liaised between ourselves and the landlord to help resolve our issue.","createTime":"2020-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b7657c97-e3c9-5806-878f-dd39f99861ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have let a property with Thornley Groves for over 12 months and I have been extremely happy with the service provided. Katie Garner has managed the property on my behalf and has done so in an extremely professional manner and kept me informed when required. She has been particularly helpful when dealing with a water ingress issue that affected several flats in the same building as my property. Having initially contemplated managing my property myself I would definitely recommend Katie’s and Thornley Groves services for those looking for a professional and accomplished agency.","createTime":"2020-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f92ba56-675a-5d0c-ab3e-1e3dc75e9d53","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson​ has been very nice and her quick response has made everything easier. Thank you for you great service!","createTime":"2020-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"20b64a47-7bcc-53aa-8af9-7e6af6cf6c0d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Without exception, all my experience of dealing with Gabrielle Roberts has been excellent. I am living through a very difficult time and Gabrielle has been very caring and kindness itself, in offering to do anything she can to help me. I have been so very grateful. Gabrielle has been diligent in following up any query or issue and has kept me informed and updated regularly. Gabrielle has gone over and above what it is necessary to help me and her conscientious attitude inspires great confidence. Gabrielle was true to her word in whatever she said she would do and followed up quickly and conscientiously. Truly impressed by my first dealings with Gabrielle. Thank you so much, Gabrielle.","createTime":"2020-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d067bb6f-4c13-5a08-b922-bfa69746e651","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie has been proactive in keeping me informed about progress throughout the rental contract process. The system that Thornley Groves uses is very simple and clear to use. I would definitely recommend Ellie to anyone looking to rent a flat.","createTime":"2020-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e4709da-82db-5cba-8b06-fd32b74ec2df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly and helpful Property Manager We had a recent query with regards to work on our rented property. Our Property Manager Max was very helpful and provided excellent customer service and assistance.","createTime":"2020-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8df179d0-103c-547d-adeb-a78bf2c658ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have used them to let my apartment in Manchester. Very helpful during the initial setup, however the process of finding a tenant was not so great because I received emails from at least 5 different persons from the agency , all with the same role and about the same subject, so I never knew who to send an email to when I wanted an update. Very confusing. We eventually found a tenant (1 month search), and my current property manager Katie is very helpful. However a problem I have been having with every one of their employees is that it takes in average 2-3 working days, sometimes even 5 to get an answer to an email when I have a question to ask.","createTime":"2020-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"34a4288a-fd7a-5701-8675-9f7293c81172","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Kirsty Challinor was fantastic throughout the process getting back in touch when a previous applicant didn’t secure the property. Meaning I moved into my dream place in perfect timing. Friendly and professional lady i would highly recommend! Thanks Kirsty! 🥰","createTime":"2020-11-09T00:00:00.000Z","locationID":"SAL"}},{"id":"d34e5ae0-fafa-5129-92bd-63aed1d67720","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Kirsty from the Sale branch of Thornley Groves. Made moving in these uncertain times a breeze. Always on hand to answer our questions. Very professional and responsive. Couldn’t have asked for more!","createTime":"2020-11-09T00:00:00.000Z","locationID":"SAL"}},{"id":"18a74750-79fb-5d6e-9672-5681d47ac7f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to express my gratitude for the exceptional accounting services provided to me for my property in Manchester over many years by Ms Viltaute Paulauskaite. Viltaute has been reliable, efficient, courteous and professional in all her dealings with me such that I am able to fully rely on her response to issues arising at anytime. Being resident outside of the U.K. this provides me with much needed peace of mind. Accordingly, I do not hesitate to recommend Viltaute for property management accounting services now and in the future.","createTime":"2020-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"86846602-4a55-5f55-9177-f0a7cfa3f706","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a few hiccups along the way with TG but I have found a Gem in Katie Gardner. Whether she handles all my properties or not, she is the one I trust and rely on to sort out any problems. Just hope TG appreciates her worth.","createTime":"2020-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f3365328-cf57-5e03-857b-a838b13e182f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful as always","createTime":"2020-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"42af9a11-6dab-5047-8f4a-534c9070581c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant team. I had to move in in less than a week and Rachel & Emily were amazing and pulling everything together and getting me in. Friendly, professional and polite - couldn't recommend more! Thanks so much to you both and your teams for working hard to get me in x","createTime":"2020-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b1314c65-e3cb-5b7a-b8b5-922c8c2499a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'll start by stating that I did not actually end up renting a property through Thornley Groves, yet still felt compelled to leave a positive review, regardless! I'm a key worker moving to Manchester, having never previously visited the city. I contacted the agency and was dealt with by an incredibly helpful adviser, Eve. Not being familiar with Manchester City Centre, naturally, I had a number of general queries that I was firing across. Eve managed to helpfully (and in a very friendly manner!) answer each and every one of them. She took my details and regularly sent me suitable properties that matched my budget. I had called back in to speak to Eve (to amend my maximum budget figure) and, again, this was absolutely no trouble. Whilst I've ultimately found and accepted a property elsewhere, I must say that you are a credit to your company. Highly knowledgeable, friendly and professional service. Many thanks again, Eve!","createTime":"2020-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ee66d11-1549-59f5-b393-c3c65137b831","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily Guy and Sarah Eppleston at Thornley Groves have been fabulous in guiding me through the new rental process...which can be quite daunting at times. Always quick to respond and always ready to answer my many questions...I cannot fault their commitment and their helpfulness. Both Emily and Sarah actually made renting a really great experience....thank you both so much.","createTime":"2020-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee4de483-fe3f-5afa-8eb2-3cd1e99bb3b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been exceptional in the marketing and sale of my property. Chris secured a high level of interest and subsequently a number of offers on my property. Natasha was amazing through the sale process, keeping me updated and liaising with solicitors to ensure completion. I’d use Thornley Groves again.","createTime":"2020-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fdf48a7e-2faf-55d2-935c-f59b8364e664","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The friendly team at Thornley Groves in Hale helped to sell our house with ease, even during the hard and uncertain times during the first lockdown through the COVID-19 pandemic. We greatly appreciate their service and are glad we chose them as our estate agents.","createTime":"2020-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"436a2507-5f01-5a52-bae0-a1b733d4b2f4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have used Thornley Groves to manage the sale of our house and Rhiannon Sawle at the Hale office has provided an exceptional service. She is prompt in responding and takes the time to go through all aspects of the sale in detail. The sale process has not been as smooth as desired, however Rhiannon helped us to make the right decisions and made the process less stressful for us. Thank you.","createTime":"2020-11-05T00:00:00.000Z","locationID":"HAL"}},{"id":"f448c8bd-aa14-5bd1-a18d-4245fc5d886e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My wife and I were searching for a new home when we moved to the UK and thanks to Ellie Wain at the Manchester branch of Thornley Groves, we were able to find and lease the flat of our dreams extremely quickly. Ellie went the extra mile, helping us set up viewings, moved quickly to resolve any confusion and questions we had about the process and kept us informed every step of the way. We have just closed out the process and would absolutely recommend both Thornley Groves and Ellie Wain specifically to anyone.","createTime":"2020-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9968fd0-d2c5-5f19-91a3-281c2a43ddc4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service as the selling estate agent. I was buying a property and had an extremely stressful time with absolutely terrible solicitors. Natasha was brilliant in following up with my own solicitors to push for responses and keeping things moving along. She always told me the latest before my own solicitor and I doubt it would have got over the line without her. Thank you!","createTime":"2020-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"51774a60-3c08-52ca-a111-862704240451","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellence in everything they do. Katie Garner and the Thornley Groves manage all of our letting needs, in a seamless way. This is crucial for us, as we have emigrated to the USA and having a local company on the ground in Manchester manage all of our needs is a must. Would throughly recommend trusting Thornley Groves with your letting needs.","createTime":"2020-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd62177b-be06-58d9-b4e9-d57f27418382","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently received the keys to my new property after 5 very long months during this pandemic. Colette was able to assist me with every step of the journey making it as smooth as possible. She cared to a personal level keeping you assured that they are there to make this journey a memorable milestone in your life. Thank you.","createTime":"2020-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5339848-1882-5fa2-a66f-dbcd48d1a807","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie Hey is a very professional agent with the patient attitude and trendy market information, she is always willing to answer questions and sort it out quickly. I would highly recommend her without any doubt.","createTime":"2020-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2cbb503b-705f-58c7-9ec9-95a7e8e09fe6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Things do not always go smoothly when you have properties for rent, but Katie Garner, as our contact at Thornley Groves, certainly helps to get things sorted quickly and efficiently.","createTime":"2020-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"68b254f9-554f-5104-9295-a895cb48bd48","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had an excellent experience from start to finish provided by Kirsty from the Sale branch of Thornley Groves. Starting from the first contact through to finding tenants for our property. A very thorough and professional service throughout. Nothing was ever too much trouble, and we would highly recommend both Kirsty & the company for lettings.","createTime":"2020-11-04T00:00:00.000Z","locationID":"SAL"}},{"id":"393a0f00-2dba-5b15-9937-a13e3d920c0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been through the most horrendous experience with another estate agent based in Altrincham. We went with TG and they eventually got us over the line, eve Covod didn't stop us, it tried... Colette was fantastic in driving it forward, and when she wasn't there Doug stepped in. Thank you all so much for the effort in getting this done!","createTime":"2020-11-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a23a54f9-a5a1-5da9-9288-0b917079aba1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Conor Moore is an amazing. He's the best agent I've ever seen. He has been very attentive to us and very nice. He has sent us offers, always on time and has been very helpful. If you need to look for a new home, try to ask Conor to help you as he will do his best!","createTime":"2020-11-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca068394-32de-5532-b06b-b32d35e04e80","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had an excellent experience from start to finish provided by Kirsty from the Sale branch of Thornley Groves. Starting from the first contact through to finding tenants for our property. A very thorough and professional service throughout. Nothing was ever too much trouble, and we would highly recommend both Kirsty & the company for lettings.","createTime":"2020-11-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef50bbc6-ae0a-5933-89c7-c8c4f42231e3","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Colette is very helpful and responsive during the whole process. Though she's representing the seller, she's still very helpful and proactive in follow-through.","createTime":"2020-11-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"24899212-d94b-5963-bfd9-350d18a1ab28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare and Kelly have been very helpful and gave us regular updates during the sale processes. Clare and Kelly went the extra mile to help the sale of our properties go as smoothly as possible. We highly recommend Clare and Kelly and their team! Thanks again!","createTime":"2020-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"53e475fc-f81c-59b9-a1d3-fcc22eeed313","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always a quick and efficient service. xx","createTime":"2020-11-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1a990527-a3ca-5378-98ce-06a98466084f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Very good","createTime":"2020-11-02T00:00:00.000Z","locationID":"SWN"}},{"id":"5155548a-9de4-5482-adda-f564f1b0fcff","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Herwald recently let my flat in Prestwich and I had a great experience with them from beginning to end. Matters were dealt with quickly and efficiently by the lettings team & most importantly the communication was spot on! Would highly recommend!","createTime":"2020-11-01T00:00:00.000Z","locationID":"TGL"}},{"id":"e5521e51-ee65-5af4-8b1b-1177b4a32254","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Delyce was always very responsive to any issues, and got them resolved with minimum disruption to either myself or the tenants","createTime":"2020-10-30T00:00:00.000Z","locationID":"ALM"}},{"id":"ac7b3447-6c59-5000-a69f-01f929a4b6a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great selection of properties and professional approach. The agent, Eve was very kind and helpful. With her help I managed to find a great flat to rent within a few days and I also like that the whole process can be done online. Would recommend to anyone.","createTime":"2020-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7db82b06-7d04-534f-ac42-f15a5e309a0d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie Wain went above and beyond to help me find my perfect apartment. She is super quick and responsive to any and every question and keeps you informed every step of the way of your process. I cannot than her enough for all her help","createTime":"2020-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b75b7467-d1f8-5a2c-82e8-de43c02cfe97","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience taking an apartment off the market with Thornley groves, thanks to team member Eve Kelly for her quick and efficient help while guiding me through the process I really appreciate it!","createTime":"2020-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ea45117e-2a99-5455-8fd8-bf2ac02a2edf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My husband and I were in the process of moving to the UK and it was difficult to find properties and to do viewings from abroad. Kirsty and Lucy were very helpful and professional in making this process much easier and helping us every step of the way from an online viewing to the paperwork. We would highly recommend Thornley Groves Sale to anyone new to the UK 🇬🇧","createTime":"2020-10-29T00:00:00.000Z","locationID":"SAL"}},{"id":"4ee9524a-8ab8-5c41-b344-923960f4655f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Although the process of buying our flat was quite long and challenging due to various reasons. Natasha and Sturat from Manchester office were great and really helpful throughout the process. I honestly think without Natasha's support with dealing with really slow solicitors from both sides, we would have given up on buying.","createTime":"2020-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0ae64e33-3422-5fdc-8129-3093f2280117","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve helped us secure our dream letting! She was really helpful in making the process as easy for us as possible. Thanks again, we can’t wait to move in.","createTime":"2020-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"72d6033c-532f-51d4-9379-0dca1d4a88b8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Working alongside Shannon is a pleasure, she is always super responsive and her knowledge of property management makes it so much easier for us to also do our job effectively.","createTime":"2020-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a93e6711-6324-5e9f-ae1a-c030cecfa130","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon Upton is a JOY to have as your Property Manager. I wish there was an option for a 7 Star rating because that is what she deserves. Thornley Groves need employees like Shannon who understands what it means to humanize the work place, a true professional who shows empathy and strives to solve client's problems and keep them satisfied even in the most difficult of circumstances. I am extremely pleased with her sevices and would strongly recommend Shannon for her sterling service standard.","createTime":"2020-10-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"92e4e7b6-ee96-5ee2-97e5-20866c9bf91b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Conor was amazing! Conor has been so helpful for our flat search in Manchester. He listened to our needs and was very patient during the viewings. He managed to send us a list of apartments in the morning, so we can arrange viewings for the afternoon on the same day!! Thanks to his great and hard work, we visited 5 flats in one afternoon. Those five apartments matched our needs and requirements. I'll definitely recommend the agency and ask for Connor","createTime":"2020-10-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d72d5d74-c9c4-537d-bc93-bd75cfacde36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jade was extremely helpful when I needed a breakdown of my landlord’s income and expenses. Very efficient and courteous.","createTime":"2020-10-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f9153fa6-f719-5f57-9816-4a8e066a50cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Received prompt and professional service from Jade Smith. My query was resolved without any delay","createTime":"2020-10-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8851892e-96a4-5ef3-9152-107530fe04d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have used Matthews of Chester and their Block Management team for a 60 apartment complex in Chester. We have found Kevin, Kerry and their team a really excellent choice for us. Addressing many complex issues Matthews has been there with us offering professional advice along with key practical solutions to the problems of the day. Nothing is too much trouble, even after hours. They are reliable, supportive and very creative. Myself and our management team are hugely impressed with them. They epitomise a good example of a happiness based business. We would highly recommend Matthews of Chester","createTime":"2020-10-26T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"6a21cd2b-078e-5657-a44f-4e60f549f8d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I received very professional and prompt service from Eve Kelly. Thank you.","createTime":"2020-10-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1a27fa4-fc09-5915-9847-b13e5cf64ef4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Conor was fantastic, he went above and beyond to try and help me find a flat. Even after I took my time to decide on the first. He managed to show me one that looked even better and was very patient with me trying to decide with my partner. He’s an amazing, friendly and funny guy aswell :)","createTime":"2020-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd2ab39d-21b8-5b71-ad39-5926700db495","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-10-24T23:00:00.000Z","locationID":"SWN"}},{"id":"eaa81c5a-52d8-5750-bc6e-3f972fc078f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with this agency has been positive specially in the process of looking for a house as Eve Kelly was very helpful with it and always carefully answered all my questions via email.I appreciate all her help. The process of referencing was also good as it was simple to do it But my only problem now with the agency is waiting for the final answer as it has been already more than one week since me and my partner uploaded the references through Goodlord and still we don’t have an answer about it.So,the possible date of moving is in 7 days and still we don’t know if we are moving,so then if prepare the moving or not.So I would have appreciated a quicker reply.","createTime":"2020-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3a3bdd1f-7469-571f-ad2f-fa16355d4569","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve was fantastic! She listened to all my requirements and sent me videos for every option I liked, she had so many great apartments in Manchester and it was super easy for me to find somewhere. Signing and referencing was done in 24 hours and Eve met me to view the property again after it was all signed up. The service I received was fantastic! I’ve recommend friends to just go direct to Eve and not bother with checking out lots of other agencies. I’ll definitely be using Thornley Grove again!","createTime":"2020-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"140af0e2-c363-51cf-87bd-ab499c2f337b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rob Wight in the Sale branch has recently acted on the sale of my flat and was excellent. He was responsive, efficient, easy and pleasant to deal with and instrumental in pushing a complicated chain through to completion. I would highly recommend Rob and the rest of the Thornley Groves team in Sale to anyone.","createTime":"2020-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e51c1e88-641f-5282-9dd5-b3af15d628a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was approached by Eve Kelly about renting an apartment in manchester. After discussing the details with me she started looking for the apartment proactively. she managed to find me an apartment only in few days. She is professional and did everything very efficiently.","createTime":"2020-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0377b263-320b-555d-8081-9b2190193b88","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a week to find a new place. Ellie Wain has been incredible during this really stressful time. She turned up to all viewings on time and has really been going out of her way to help me and flatmate get settled in to a new place. Cannot fault her in anyway. Best estate agent I've come across!","createTime":"2020-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e9e2f29-7b9c-5391-9e8b-5e5b602db2d1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah is amazing nothing as been to much trouble, I,m a landlord with quite a few properties she has just got on with everything Truly a credit to thornley groves","createTime":"2020-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"52bcc444-c5dc-5dba-bff5-57656a387760","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic support throughout my move from Herwald’s Lettings team. Nothing was too much trouble for them and every request (there were a lot from me) was actioned quickly and efficiently. Thank you to the whole Lettings teams for making my move as smooth as it possibly could have been.","createTime":"2020-10-21T23:00:00.000Z","locationID":"TGL"}},{"id":"ff9172fc-41dc-57b4-86ee-5cd250dbf449","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie Wain was fantastic throughout! I reached out to Ellie in relation to a property on right move. Within the space of 2 days we had an accepted offer on the property and a move in date for the following week. Those looking for a quick and easy move, I would not hesitate to recommend her! Thanks again Ellie","createTime":"2020-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"71b39ae2-1245-5eac-a11b-29bda62f299d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rhiannon at the Hale office has been extremely helpful with us whilst purchasing our first home through Thornley Groves. Communication has been excellent despite the implication of COVID. Would recommend 100%, great service and great team!","createTime":"2020-10-20T23:00:00.000Z","locationID":"HAL"}},{"id":"7a705caf-fa51-5189-85e1-ca53f09b0807","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Iuilia Corlaci was the member of staff that handled the marketing of my property and always kept me up to date. Iulia never failed to respond to my emails and was a pleasure to deal with throughout the whole process. Peter Taylor","createTime":"2020-10-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e06832a2-0256-51c9-8c2b-5cd2b8aeb877","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rhiannon at the Hale office has been extremely helpful with us whilst purchasing our first home. Communication has been excellent despite COVID. Would highly reccomend, great service and great team!","createTime":"2020-10-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1af14a84-7a1d-5a7f-a73e-f39cb9b85b80","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie was very helpful in recommending a property that she thought I'd prefer over the ones I'd chosen to view. 3 hours later I'd signed for her recommendation. Thanks","createTime":"2020-10-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd794f2d-ea8f-578c-922d-44443be1d2e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The process was easy, smooth and professional. I was able to get started with my tenancy agreement within a couple of hours of viewing the property.","createTime":"2020-10-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"16a035f2-f87e-5992-9e53-298dcad6293b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Sarah and Emily for the help they gave me in renting my new house, two kind girls, polite, always available and very professional","createTime":"2020-10-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"17e2a9e8-fc5e-51b4-a3ce-0eb52317245b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great letting agency, easy to deal with. Special thanks to Akhil Hans as he has been great and very helpful with all our queries.","createTime":"2020-10-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e863090d-fd1c-565c-9d48-20f969ece481","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Smooth renewing/altering of my tenancy agreement handled by Katie Garner, with communication and overall service that was professional and polite throughout.","createTime":"2020-10-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d874129-ab8d-5525-a468-00c81d036ed1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent, Swift and flawless Service. From my initial contact with Daniel to Viewing with Corey and the Paperwork by Vicky. Kudos guys!!!","createTime":"2020-10-18T23:00:00.000Z","locationID":"THF"}},{"id":"305641b6-f79f-569e-b148-3b6802f9d46b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My contact hannah at thornley groves is so helpful any request I have is dealt with swiftly and she always checks afterwards to see if everything is ok ,she is a pleasure to deal with .","createTime":"2020-10-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a04275e1-787c-527e-afbd-c24c794163d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've worked with Delyce at the Salford branch for the last year. As a property manager she has been a pleasure to work with she is professional, thorough & always contactable which is very important when working to tight deadlines","createTime":"2020-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf40451d-3bd8-531b-8869-dc9a313c7cbf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah has made Emily's move in process super smooth and has been very hands on with any questions or issues that did arise during this time - very helpful & goes the extra mile. Thank you Hannah!","createTime":"2020-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0005602a-7bde-5348-aeea-1bfef053365d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I received a lot of help from Conor, he was quick to respond through email and took the time and effort to go through exactly what I was looking for in a property.","createTime":"2020-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3be301f1-831a-53bf-8825-cdeb1dc17b25","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"For Ellie Hey, Helpful, friendly, response fast and the best!","createTime":"2020-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ac2eb691-0b15-5a14-a039-180508a4e9a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good service by Eleishia Rowe","createTime":"2020-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3992bdab-a473-5899-b029-5331656a0997","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Managing agent for my property. Great service, and always feel as if the Business really cares and has my and the block's best interests at heart. Highly recommend.","createTime":"2020-10-14T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"685a59da-c6d0-5d75-8d61-db66e0e94094","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ellie Wain looked after myself and my girlfriend when we were looking round the amazing flats in Anaconda Cut. She was extremely helpful and had all necessary information at hand, and quickly collected any additional info we requested. Although we didn't go through with renting the property due to our personal circumstances, she was a great help during the potential process of us renting.","createTime":"2020-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4877bd01-111b-59dc-a4f4-d35a2552a490","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma Garner and Emily Guy from the Altrincham branch have provided an excellent and very friendly service. Nothing has been too much trouble and their patience in guiding me through the process took all the stress out of it. Thank you so much ladies!","createTime":"2020-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ee9864b-ca3e-5c3a-9e55-6c1abf53c9df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah Eppleston at the Altrincham branch has been fantastic and extremely helpful with me moving into my rented property. Everything has gone smoothly and that was down to Sarah’s excellent customer service! Well deserved 5* Sarah. Thank You","createTime":"2020-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"68a9f5b1-7e00-5856-ac3b-af87579cafc5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great communication. Thanks to Melissa in compliance for updating us","createTime":"2020-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e83caa8-3112-555d-bfe4-1e8facea51ce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I bought a house via this estate agent in Sale. Carolyne Brindle is extremely helpful to follow all steps smoothly and rapidly. When we got the survey report, she helped us to clarify the details. In the purchasing process, she responses all my emails and phone quickly. Very professional, she replied my emails efficiently even in evening time. What a nice, friendly and professional agent! I used many agents in UK, Carolyne is the most reliable agent. I will highly recommend this estate agent for my friends in need. Definitely, I will use their service again. Hope all take care and well in these difficult times.","createTime":"2020-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"28867187-173d-54d0-9c8f-c6121b38be1e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at Thornley Groves in Altrincham have provided us with excellent customer service and we couldn't recommend them highly enough. We bought and sold our property (which had some complicated leasehold issues attached) through them and they were friendly, helpful and very professional throughout the conveyancing process, helping us to move things along when things seemed to be getting stuck. Thanks to Colette, Andy and Doug - you've been brilliant.","createTime":"2020-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8126fdbb-8dee-59b8-9e49-5a8b1436cb4b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves are particularly good at ensuring that all compliance requirements are maintained when letting out your property. Melissa Higgs at the Compliance office was very helpful.","createTime":"2020-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"715a402f-7cb4-5349-8270-a95cd71f1069","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been really great to me recently, renewing my tenancy has been so easy. When I totally forgot about it I received a polite reminder to ask which was great. They keep me informed with all works that need doing to my property 👍","createTime":"2020-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c80869c8-48be-57ca-a7e1-593962cd3186","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve patiently introduced me to all the information about the apartment and answered all the questions I raised. Sign the contract in a professional manner.","createTime":"2020-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e87df33-2973-53d8-9ce9-b13568fe7e83","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Melissa Higgs has been fantastic in her professionalism and advice. If I can’t get hold of her then always responds clearly and concisely when available. She is always knowledgable and detailed in her responses to myself. Thanks Melissa!","createTime":"2020-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3088d29b-376e-5c74-adf0-ea69a0b492d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently renewed our lease and Aimee H was a huge help in getting things sorted. Really appreciate the extra effort that was taken and glad to be staying on another year!","createTime":"2020-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ae2ba6e-dbf6-5738-8a58-bd0a16a427ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette was extremely helpful and helped us get our house purchase over the line despite various complications, not least of all the pandemic. Thanks again!","createTime":"2020-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fef4d23d-6293-5256-a738-b967c72eba5a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both Gemma and Emily from the Altrincham branch couldn’t have been more helpful. They made my move easy and stress free.","createTime":"2020-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"57c5a11e-0edb-5aaa-b654-93b0bb092991","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Andy Lane was very honest and extremely helpful when helping me and a friend find a flat.","createTime":"2020-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a6ad4dcf-d0fe-5866-b753-540040dc71bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you for your help and your professional job. You made it looks easy.","createTime":"2020-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b597c440-671e-5fba-bfae-defd4b66adcc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Homes4u Fallowfield have been extremely professional during the past 15 years in finding great student tenants for me, every step of the agreement is handled concisely and covers all aspects of renting that greatly helps both parties. They have expert knowledge in selling in Manchester and South Manchester properties, offer trusted advise for all types of buyers and they know their markets very well. Friendly staff help you view properties with good communication throughout the processes. Steve, Alice, Tarin give an excellent service as do the rest of the team. Highly recommend! Mrs L.","createTime":"2020-10-11T23:00:00.000Z","locationID":"THF"}},{"id":"cc8deab7-0291-5f36-9700-06021a5ce263","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hassle free interaction with TG Estate Agents. We have originally purchased the property through them and have the property also managed also through them for almost 2 years now. Overall quite pleased with the service, fast response and professional. Aimee Hobson was very helpful in liasing with the tenants and have made our lives much easier. Would recommend.","createTime":"2020-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"84951bbd-4967-5448-b54a-52e99ca3a52f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laiqa Mirza was exceptionally amazing. She was friendly, helpful and made sure that the entire process from the moment I reviewed the property till the time is signed the contract run smoothly even if she had to stay at her office overtime. One of the best agents I've worked with.","createTime":"2020-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34874292-6702-5532-ad37-35e69655a65f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Conor via Thornley Grove. I had a viewing set up with him for one property and he was extremely helpful and accommodating. After seeing any other properties available on Thornley Grove I would contact Conor directly and would get a speedy and helpful response.","createTime":"2020-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3f5a508-eb80-5905-892e-301000fe40df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley Simpson provided superb service, incredibly friendly and answered all my questions. Made things a very quick and easy process for me. Got into the office early to make sure we had the property we liked secured. 5 stars all round.","createTime":"2020-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"820e5b15-5bff-592a-a8a2-4bbdaefd0f8c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing letting agents. Nothing is too much hassle and very friendly staff! 10/10","createTime":"2020-10-10T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"511b6265-0968-5e0b-91f4-4366b00761de","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We wanted a valuation of our property and were considering putting our property on the market during Covid-19 but were cautious about how the whole thing would be handled. Rob Wight, branch manager from the Sale office came round and set our minds at ease through the way he was but also about with the way viewings etc would be handled. having decided to put our house on the market we were incredibly impressed at the speed at which the house made it to market but also at the quality of the photos and video tour- we felt very proud of our property when it was listed, we felt it was being shown at its absolute best. Rob and his team were easy to get hold of and helpful whenever we had any questions. Although a change of circumstances meant we ended up taking our property back off the market, when the time is right we will certainly go back to Thornley Groves in Sale as the service there was very good.","createTime":"2020-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c88ef687-f5f0-5dd1-b675-81d8a0050db8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jade Smith and her colleagues at Thornley Groves Estate Agents have been proactive and effective in following up when our tenant gets into arrears with their monthly rental payments. They are quick to keep us informed and effective in their follow-up with the tenant.","createTime":"2020-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ac251e6-dfb9-5101-a9cf-2f65b6389095","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have just moved to our new apartment, and we have found Thorney Groves, and especially, Gabrielle, really helpful and professional. If we decide to move in the future, we will count on her for professional advice. We recommend this agency 10/10.","createTime":"2020-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"598f67b5-baa9-525d-9964-e3607af5b63a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve has been very patient with every question I’ve asked & has helped me throughout the initial process of getting an apartment through Thornley Groves. I’m looking forward to moving in & can’t thank Eve enough for the help!","createTime":"2020-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c561ffe-2469-5e11-9288-1a4a0a3f6c41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have looked after my apartment in Manchester for more than a decade and I have always found them to be efficient and reliable. If you are looking for a letting agent I would highly recommend them.","createTime":"2020-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee934752-8cfc-59da-888c-c52250fa9840","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Conor Moore was one of the best I have ever seen. Tried to help me to find my place","createTime":"2020-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"070be355-3c32-5015-8568-ce6b17a7f762","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle Roberts is a really nice person who helped me a lot.","createTime":"2020-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"14fe22fc-efd1-5f36-8987-6315ef0b67e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Conor was extremely quick to reply to emails and came quick with solutions to any problems I had! He was able to move mountains for me to ensure I that was satisfied with the apartment I selected. I highly recommend Conor. He will get you exactly what you want.","createTime":"2020-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"775bfc9c-a634-5d5c-8936-992c0b963530","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been so impressed by the level of care taken in this process. Conor was prompt, professional and kind, going above and beyond to facilitate remote house viewings and answering our questions. I will definitely be recommending Thornley Groves to friends!","createTime":"2020-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fea6c5d3-01c1-5b42-9fcd-2c61267fab75","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Agents Emily Guy and Gemma Garner were extremely helpful, kind, quick in communications. Thanks to them, we found a beautiful flat and did the paperwork in just a few days! This is the best agency.","createTime":"2020-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9601bd2-2eb3-5cc9-909c-0e0d118f6c92","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette and Doug have been amazing in selling our home- and have helped every step along the way in dealing with solicitors right up to move date Couldn't recommend this estate agency more!","createTime":"2020-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"11d75092-d3e8-5c4c-84ab-7215f56787b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"CONTACT IULIA AND LYKA Best moving in process, very easy and efficient. They both made sure everything we asked for was available. Couldn’t have asked for better","createTime":"2020-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"219d9c15-8144-5fab-8911-4a9f6f8d7519","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley has been brilliant helping me sort a new tenancy, quickly and stress free. Very attentive and always quick to respond to emails. Really nice guy and a good laugh.","createTime":"2020-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4eb55b80-709b-51a3-95d9-b6d866f16d39","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Documents needed renewing and Melissa was on to it immediately without any problem at all. Excellent service. Gabrielle Wright.","createTime":"2020-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"570f9a95-e950-527a-bee9-40f348edfa0a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Dealing with Corey has been nothing but a pleasure. Highly recommended!","createTime":"2020-10-05T23:00:00.000Z","locationID":"THF"}},{"id":"5107a7e0-75b2-503f-8e63-b3fd0630ec64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a very good experience with Laiqa Mirza from Thornley Groves. She was so helpfull with finding me a place to live in Manchester, and i couldn’t be more happy with her service.","createTime":"2020-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"18b5ba02-1afc-5b77-987c-2d3ec78d8f38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Mr. Conor Moore from Manchester Branch is professional, well prepared, flexible and efficient with great customer care. Thank you for Conor's support and I believe we will be closing our rental deal very soon. Cheers =)","createTime":"2020-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8888d7cf-239a-5ead-8552-26f0db80dce2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Andy was very helpful and professional during my flat viewing, and has been very quick to respond and to help me to complete initial tenancy paperwork following this. Thank you!","createTime":"2020-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9fe338cd-35e2-5232-9d4c-f4c53debd6e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi We would like to express our thanks and appreciate sincerity and professionalism Shown by Mr. Max Hopkins In resolving our issue . Dr. Sujith Chakkalakumbil Dr. Jayasree Menon Pakiteeri","createTime":"2020-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9f4143c-eba9-5d22-add6-2ab8813de3e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you thornley groves and Conor for the prompt responses to dealing with the rental property.","createTime":"2020-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"97441781-123f-5a7e-a1a2-d2b8a0b829e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves in Altrincham managed my rental property for 11 years, and I can't sing their praises highly enough. In that time, the property was never empty, and when tenants were in place, the way TG managed everything from tenant sourcing to check-out was nothing other than completely professional. Their stand-out competitive advantage (having worked with other agencies in the past) is their commitment to outstanding communication. Most recently I worked with Max Hopkins, one of 3 or 4 property mangers over the years, and like the others his communication was frequent, polite, and nothing ever seemed like too much trouble. The online portals they use to manage issues in the property was easy to use, and no matter who I needed to engage with at TG, the response was always swift and issues dealt with quickly. I would have absolutely no hesitation in recommending Thornley Groves to other landlords. Outstanding!","createTime":"2020-10-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"39b5931b-2e25-5dbb-bf05-735269caac3c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"She is a really friendly person who helps me to finish all the progress, I would appreciate it.","createTime":"2020-10-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0dc3bbfc-43af-594a-82cc-6362c01f1988","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic customer service - Carolyne Brindle at the Sale Branch was lovely. Extremely hardworking and reliable and thanks to her input the purchase of my first house went through quickly and smoothly. Thanks again Carolyne.","createTime":"2020-10-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d6b4c0c-247e-5f6e-91ec-95a3443da304","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service start to finish! We recently listed our property with the Altrincham Branch and cannot recommend them highly enough. Thornley Groves go above and beyond to achieve the best possible offer and pursue every stage of the sale with the highest professionalism keeping us constantly informed day to day. Particular credit must go to Andy and Collette - without them on side our dream move would not have been possible and we cannot thank them highly enough for achieving our best possible outcome since we listed. Thanks again, Matt and Kerry.","createTime":"2020-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e37bb2c-b1c0-520b-9f68-e9eb09f1d664","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a wonderful experience with Thornley Groves. As students now entering the world of work Thornley Groves were extremely helpful and patient with us as we were searching for our first flat. We would like to thank Conor Moore from the Manchester City Centre branch specifically. He was very professional, knowledgable and invaluable throughout the whole process. Thank you for you help and support!","createTime":"2020-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b0982f03-ab46-570f-9370-d08f7acc2194","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a great experience when looking for a flat for the first time. Highly recommend Connor Moore from the Manchester City Centre branch. From start to finish he was amazing, answering any questions we had in a prompt and professional manner. Thank you again for all your help.","createTime":"2020-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2032cfd9-5c32-5446-87fb-cfe2d2373004","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were looking to move from Spain to Manchester in very short delays and we've been in contact with various letting agencies. Most of them were not answering the mails or phone calls but since the first contact, Eve Kelly from Thornley Groves was very helpful and finally helped us to find THE good flat. It was very comforting to work with her as she was explaining all the procedure and steps to go ahead. I will definitely contact her again if I have to rent a flat again.","createTime":"2020-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f0674f44-99d7-5ff1-9427-52082949343c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"First time landlord so was after professionalism, no hassle and people who were easy to deal with. Was also keen to have someone who would simply respond to emails or answer the phone rather than having to do everything through some online portal or system. The team are great - clearly a people business. Samantha W and Gabrielle R have both been brilliant. Would recommend to anyone wanting to take the hassle out of the landlord experience.","createTime":"2020-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"131c05d4-5d95-55ce-8f96-7d78e149594d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick and efficient service from Melissa. Always provides a prompt reply with regards to my apartment which is managed by Thornley Groves. Keep up the good work! Osman","createTime":"2020-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"355dcf17-42f8-5511-b56f-b59e37a15fa8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Katie Garner recently. She helped resolve an issue promptly and professionally. Thank you Katie!!","createTime":"2020-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"21359632-e3fe-594d-bef1-bb2a9d50d3c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Trusted company, good service!","createTime":"2020-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"671a1136-daab-5fea-b6f1-30ccd5b1c355","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susanna Romao and Melissa Higgs are my main recent contacts at your office both of whom are very professional in their dealings with respect to matters relating to our apartment George mills","createTime":"2020-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e357733-e489-5b7d-8c1e-409ccb77d72c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette Raftery was brilliant - patient, knowledgable, reliable and efficient, as was Emma Losty, my mortgage advisor recommended to me by Colette. Emma explains everything really comprehensively and could probably make rocket science seem simple, which is very reassuring when trying to get your head around finance. Using Emma meant that I didn’t need to deal with the bank at all and I had my mortgage approved in a matter of days, without having to spend hours on the phone to the bank. Between them, Colette and Emma worked to secure a really quick purchase - just shy of 2 months between viewing the house for the first time and getting the keys. Particularly useful if you want to avoid the stamp duty holiday! I would definitely recommend both of them to other buyers. Colette and Emma are both very personable and made my experience as a first time buyer a very pleasant, calm one!","createTime":"2020-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b0aaea19-567d-59ce-9a01-1a31d344ac16","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Leigh was really helpful in negotiating my tenancy agreement with the landlord leading to a result agreed by both sides! Thanks Leigh!","createTime":"2020-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"550adc27-c99a-5dee-bf2f-67d8ce881c11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic experience using Thornley Groves. Highly professional, clear and informative. Highly recommend! Cant thank Lucy & Kirsty (Sale office) enough for their help with the process of renting a property.","createTime":"2020-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d1682eb9-cfd8-58c9-8112-73ce305e8b23","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Thornley Groves for continuing good service, and especially to Lucy Hobson for her ongoing help.","createTime":"2020-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2d52059-27d5-5d18-8744-b987074b183d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves have managed my rental property well and I would recommend them to a friend. Melissa Higgs in particular was helpful and polite and dealt with queries and requests promptly.","createTime":"2020-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"49c8fe0b-3d9d-5587-9bf6-a6a768df3f22","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I’m very happy with the service I receive from Thornley Groves - Shamira Dar is excellent! My initial dealings with Melissa Higgs have been very satisfactory.","createTime":"2020-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d7804193-1563-57d7-82a9-939f88208126","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am extremely happy with the customer service of Thornley Groves. I would like to make a special reference to Melissa Higgs who has always been very helpful and provided prompt responses to all my queries and problems.","createTime":"2020-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"508ad1d6-e1fd-55c1-8c59-838c12e234ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My properties are fully managed by Thornley Grove. Recently needed compliant check. Melissa Higgs understand my request and was able to accommodate.and I was able not to spend money unnecessarily","createTime":"2020-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"60e9c44f-78b8-53c6-9ce1-d693eed9f704","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-09-28T23:00:00.000Z","locationID":"SWN"}},{"id":"e8b04b85-af23-5579-962b-7e86a2a8f1a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves have managed my rental property well and I would recommend them to a friend. Helpful and polite, they deal with queries and requests promptly. I am always kept up-to-date with changes in the law and reminded when things need doing - I really appreciate this level of support.","createTime":"2020-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"73e7d693-c0f3-5bd0-a30d-396abbddc4a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma Garner was very helpful to us during our rental process. I am really grateful to her for all her help.","createTime":"2020-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ff334427-b7e3-5294-a4c1-b6f3b573f098","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Leigh Johnson very helpful and happy to go the extra mile!","createTime":"2020-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9e0184b0-2574-52e8-b231-8d5fd75084ec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-09-27T23:00:00.000Z","locationID":"ALM"}},{"id":"47d47458-b487-5978-8991-70a38b283ef0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I am a tenant. I met Mrs. Samantha Williams in branch, whom has arranged and attended two viewings with me very quickly. She has always been professional and helpful, providing a good customer service and a hassle free letting process. At a further stage, I have been in touch with other colleagues and everyone of them has been helpful.","createTime":"2020-09-27T23:00:00.000Z","locationID":"STY"}},{"id":"4c3e1f89-141a-55d8-b380-7e53edcdf732","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently worked with Andrew Clayton at Thornley Groves for the sale of our home and we have been really impressed. He is friendly, professional and very easy to work with. We would definitely recommend Andrew to anyone else looking for help in selling their home.","createTime":"2020-09-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1a43bea-6c8a-5ec0-b99d-1ccc455592f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Gabrielle and Louise in finding a new tenant. Pleased that we managed a significant rent increase and that the new tenant moved in within a week of the viewing. These are difficult times and this was a great outcome. Thanks","createTime":"2020-09-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1bc8d3f4-e700-582b-a7ba-1ee242a4d7c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent work guys, what a pleasure to deal in the process of buying our first home. If anything was unclear Laurence and Anthony were on hand to answer anything at all. Highly recommended.","createTime":"2020-09-26T23:00:00.000Z","locationID":"TGL"}},{"id":"854d0177-fa0e-52af-8c49-fa092e2243f2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Wouldn't hesitate to recommend Barlow White- we had 4 years of happy tenancy through them, most problems swiftly dealt with no fuss and I'm good time. Generally good communication on the whole. No fuss on handover of flat. They can be trusted.","createTime":"2020-09-26T23:00:00.000Z","locationID":"SWN"}},{"id":"19ec7089-a624-5bf9-91c9-85924b26f176","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have used Thornley Groves for more than 10 years. Multiple property managers over that time. Consistent high standard, with responsive service.","createTime":"2020-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"637ce98e-ade3-54d9-b96b-691cfd591948","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Miss Eve Kelly is very helpful when I am searching a rental apartment. Really appreciate that.","createTime":"2020-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"00506d80-0c1f-5221-ad83-4d971ca57391","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently moved back to Altrincham , previously been a resident here .During this current climate , the property market in Letting is extremely busy and as a person seeking a place to rent , in the last two weeks I have been involved with multiple letting agencies . Gemma Garner stood out to me instantly - her email and phone manner . Very polite attentive and considerate . I found Gemma to be extremely genuine which swayed me towards Thornely Grove . I was then met by Sarah Eppleston at a viewing and she instantly put me at ease , again very polite , considerate , attentive and genuine . I met with Sarah again after she proactively sought an appointment for a viewing and albeit the tenant was late in arriving to allow us access , she persevered and was able to rearrange her viewings later that day to ensure the remaining clients were updated and more importantly ensured I was able to see the viewing even with the tenant running late as she knew I was very anxious but collectively keen in securing a property . Gemma and Sarah are true assets to Thornley Grove and have given me full confidence in Thornley Grove for all future transactions . 5 star service - Thankyou Ladies for a sterling job","createTime":"2020-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"213935f6-5f3f-524c-bacc-b5dba812ec6b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Uncomplicated and easy to understand processes. Any emails with queries were responded to mostly on the same day or at latest the next. The online tenancy portal is easy to use. Laura at the Swinton branch sent us everything we needed and helped us keep track of what still needed signing. This is my second property rental with Thornley Groves and I would definitely recommend the Swinton office to anyone!","createTime":"2020-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d3f91f8f-3bb1-5b03-b4ea-519f0ddc7157","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve Kelly provided an excellent experience for me and made my letting process simple and quick. She remained in touch with me and kept me up-to-date at all times and was able to secure a property for me within 2 hours.","createTime":"2020-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"573ff147-3807-5acf-91b9-d1ee501d9578","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner is our main contact at TG and liaises with the landlord on our behalf. She is always quick to respond to queries and provide updates when problems do arise and does her upmost to help anyway she can.","createTime":"2020-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d7fc6c2-8e77-56f9-9d13-a35dd9da8e7a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Failed on first attempt, truly great on second. The whole thing started one year and half ago for this buy-to-let project, failed to advise on the requirement of ESW1 form for mortgage it eventually fell apart one year and 2 months old. It was replaced by another property, and replaced by Natasha Conway who is in charge, which can now clearly tells its mortgageable. And despite the shortage of staff at banks due to pandemic, things are generally smooth, and able to chase the solicitor when things are standstill. The deal is completed in 15 weeks time and given the circumstances its considered to be truly great.","createTime":"2020-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"340c56d8-f3f6-538e-8c08-fb761c42eb8f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thanks to Melissa Higgs for keeping me informed and clarifying a few queries I had with compliance issues. Always helpful and on hand to advise.","createTime":"2020-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e404108a-7fc8-5e2f-8ea8-a4bfe5abe9d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve has been really professional and helpful with our house hunting especially during this unusual covid times. She is very efficient in responding and has extensive knowledge about the properties in hand. It took us less than a week time to find a place to settle! We would definitely recommend Eve Kelly for her excellent assistance and expert advice.","createTime":"2020-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"56ae3557-7d98-5fa9-a621-221089723768","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After mapping several options to find a new property, Eve Kelly was further the best agent ever. She answer all my questions promptly, booked a visit quickly and she's very professional. In two days I found a lovely place and got everything sorted out.","createTime":"2020-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a491b005-7a23-5215-8a13-f733841c21df","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Ms Melissa Higgs has been an excellent communicator. I understood her messages clearly without any clarifications. Great work Melissa!","createTime":"2020-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f69d07ca-0055-5d2e-83ec-b323608e7bfb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks so much for the team at Thornley Groves Sale, especially Matthew and Rob. After several collapsed chains, at no fault of Thornely Groves, we finally moved. Always polite and flexible, they would always return calls and emails. They kept us fully updated of each stage of the process. Would recommend to others.","createTime":"2020-09-22T23:00:00.000Z","locationID":"SAL"}},{"id":"0270fcda-ff0e-52d7-baa3-574358e11193","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We predominantly dealt with Clare at the Swinton branch who was fantastic throughout, we were working towards tight deadlines and Clare kept us updated throughout liaising with the buyers, solicitors and the builders who we were purchasing our house from, we also dealt with Kelly who was a pleasure to work with in terms of showing potential buyers round our house and being very accommodating with our several requests to visit the house we ended up buying. Thank you both, you made a stressful experience much easier to cope with, couldn't recommend them highly enough.","createTime":"2020-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6218501e-4e03-5335-86b6-dc3cc9c33acb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks so much for the team at Thornley Groves Sale, especially Matthew and Rob. After several collapsed chains, at no fault of Thornely Groves, we finally moved. Always polite and flexible, they would always return calls and emails. They kept us fully updated of each stage of the process. Would recommend to others.","createTime":"2020-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f401b96a-f42d-530d-a656-48b2aa461ada","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Conor made what is usually a very stressful experience a completely positive one. His knowledge of the properties and surrounding areas was brilliant. He was extremely quick with all correspondence, making the whole process very easy. With his friendly and professional manner I couldn’t have asked for a better experience.","createTime":"2020-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b0895932-a585-5db2-91c3-cec8bbb7b009","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Wonderful and stress free experience dealing with Thornley Groves , Sale. Always attentive to the needs of the customer , staying professional but with a warm familiar feeling . Dealing with Kirsty , Dom or Lucy it's always a great experience, dealing with highly dedicated team Thank to the team Dave","createTime":"2020-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ed0f7e6-49a3-5d85-817c-5c5db8b4c7f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"nice person～","createTime":"2020-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1297f0f1-da37-54c7-a1ee-e036277a4fff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy went above and beyond to aid me with getting my flat back and I couldn't have done it without her. Proactive, professional and responsive to my needs, could not have asked for a better service. Kirsty was very helpful with marketing my property and fully managing all aspects of finding a tenant and renovations of the property. A great representative for Thornley Groves","createTime":"2020-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4dfe3220-fb8f-5c32-b582-55f4f5d00f8d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy went above and beyond to aid me with getting my flat back and I couldn't have done it without her. Proactive, professional and responsive to my needs, could not have asked for a better service. Kirsty was very helpful with marketing my property and fully managing all aspects of finding a tenant and renovations of the property. A great representative for Thornley Groves.","createTime":"2020-09-21T23:00:00.000Z","locationID":"SAL"}},{"id":"45555c0f-39fd-5187-966a-37de536032d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was looking for an apartment to rent and it took me long to find a suitable one. This is because most letting agencies take a long time to respond to emails or follow up and answer your questions, but in this case the process has been much faster and easier. The letting coordinator who handled my tenancy is Eve Kelly and she has been very helpful so far","createTime":"2020-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"453e699e-abfe-5d65-9f07-7f61dc30f51c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional services especially from Lucy who was very helpful when my tenancy ended. Would highly recommend Thornley Groves for any properties.","createTime":"2020-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8f689069-425a-5ad2-bbc7-11b41d822ed1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great professionals! They are making our move very relaxed and easy, especially Conor. He was very professional and friendly! Thank you!","createTime":"2020-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"084f7321-4221-5a2a-89f2-3f62b5ec9979","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From start to finish purchasing a house through Thornley Groves was made painless. With their systems in place and thanks to the tireless efforts from Natasha Conway and Chris Willey ensuring everything was kept moving throughout.","createTime":"2020-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bf4094a5-9fd9-5ff5-967e-82418cf8e16d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic, quick and responsive service. Peter in particular provided exceptional service and was extremely helpful in getting us moved into a property with very short notice. Thank you!","createTime":"2020-09-17T23:00:00.000Z","locationID":"THF"}},{"id":"49295503-9a7c-569c-8d91-4c37250736e4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Laurence and Antony were a pleasure to deal with during the sale of our house. Communication was excellent and all queries were handled quickly and efficiently. Would highly recommend","createTime":"2020-09-17T23:00:00.000Z","locationID":"TGL"}},{"id":"7be356a3-afd6-5866-b568-cf334161b342","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole process was very smooth and admirable. Indeed I appreciate the professionalism of the consultant (Laura Turnock) who dealt with me. Thanks for your excellent services.","createTime":"2020-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"31d74287-0f00-5f51-83cd-a3b5679447df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I got in touch with Thornley Groves about a flat I wanted to rent and was very promptly contacted back by Eve Kelly. Eve has been extremely helpful and professional throughout the process and always responded to all my queries immediately. Would 100% recommend.","createTime":"2020-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ba0a26a-2d03-5c3c-8254-af6713faf06f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rented through these guys for 2.5 years recently. All great from Kevin, Paul, Tracey, Jess, Kelly, Rebecca - all great people, very helpful and hard working. Excellent team of contractors, unlike other local agents, Dave the builder/general contractor is a superstar. We did have a *tricky* landlord/house owner but they managed them very well for the best outcomes all round. Keep up the great work :)","createTime":"2020-09-16T23:00:00.000Z","locationID":"SWN"}},{"id":"cbf87575-540b-5d33-8abc-0570fa65c221","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Eliesha for dealing with a non paying tenant so efficiently and effectively, in these current circumstances she is definitely the person you want dealing with your property!","createTime":"2020-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cec5b981-08a1-57ff-9fcd-ed02fc1ff01d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Wonderful services with fast replies and if I would search for a flat to rent I would choose you indeed.","createTime":"2020-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"177c0152-9d98-5b2a-a341-b48465ea6374","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Melisa Higgs was excellent explaining about how i could save on pat test, carbondioxide monitor etc.as this ate now requirements for renting","createTime":"2020-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"efa15181-42ca-5b49-9641-3e17b29936b8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Me and my brother are moving out for the first time together and Lucy couldn’t have been more helpful. Always replied to emails and kept us posted. Our property originally fell through due to no one’s fault and Lucy kept on top of it originally finding us elsewhere to move to then saved the first let! Constantly updating us and ensuring we were happy throughout. 10/10 couldn’t have been easier.","createTime":"2020-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"906152cf-5989-579f-9025-6e906431bbe8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Eleishia helped to resolve a matter promptly and her assistance was much appreciated.","createTime":"2020-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a26081e2-16fd-5c2e-b0e7-3cd2bd045b4c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Melissa,& Connor at Thornley Groves letting agents are very professional & provide a great service. I would recommend this letting agent for all your letting needs. A very professional company","createTime":"2020-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5df3c69d-52f8-54e5-9615-c1a36a7d1455","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gavin was really helpful, responded quickly and answered all of our questions well. Thanks!","createTime":"2020-09-14T23:00:00.000Z","locationID":"THF"}},{"id":"08ccb6b5-68a1-56f6-8d00-7600ce7af6bf","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Have used TG for almost 10 years. Very efficient throughout. I recently had an issue with a delayed payment Jade Smith and Jane Shiel were both very helpful in keeping tabs on the arrival of the payment and updating me throughout.","createTime":"2020-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"234b8d40-4ec8-5389-afac-162fceea12e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant customer service through the whole process of our move. Conor Moore was absolutely fantastic in sorting us out, even when we had some tricky requests! Pleasure to deal with Conor who was so responsive and polite the whole way through. Cheers !","createTime":"2020-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"900dc856-8345-599f-b829-16d2ba4ba6b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura who helped me and my girlfriend during the process of getting our first flat very helpful and always quick to reply to any questions we had thanks for all your help.","createTime":"2020-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3cde1a73-0249-5d38-97a9-64f701df5fc8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional management of property and seamless tenant search and renewal process.","createTime":"2020-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1275c335-2f39-5f03-a9fd-16139438d98f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Aimee was extremely helpful whenever I brought up any concerns and was working around the clock to ensure problems with my flat were addressed.","createTime":"2020-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd73d070-c6fe-561e-9f2f-5eb8843bf9ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole process was very well arranged thanks to our letting agent Laura Turnock. Laura got us a viewing straight away and then the application process was completed swiftly after this. Thoroughly recommend Thornley Groves Swinton office, great service received!","createTime":"2020-09-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"48a81a38-4177-5a4c-b96e-774ebc70f7ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I thought that the advisor, Melissa Higgs, who I emailed at Thornley Groves responded to my enquiry in a prompt clear and courteous manner. Lovely to deal with you Melissa. M West.","createTime":"2020-09-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c60867d2-f46f-5305-b30f-142e1f595fa7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service 👍🏻","createTime":"2020-09-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"41e9e68c-40df-5e86-b8b4-b723de7e626d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've received a consistently professional service from the branch, through Shannon Upton, Melissa Higgs and the whole team.","createTime":"2020-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6315ea45-ec1b-546f-81b1-d3e3b763f1a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have just rented two properties through Thornley Groves in Altrincham and the service has been excellent. Rachel was very professional and helpful to get the properties on the market quickly and at the right price. The others all did a terrific job including Sarah, Emily and Gemma.","createTime":"2020-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"26f48ec9-c693-5b70-84f6-3409dfbcd06f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had excellent service from Conor who persevered to find me the perfect flat, despite my high expectations. He has been quick to communicate and helpful throughout the process, with a thorough knowledge of the properties we viewed. Thank you Conor.","createTime":"2020-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc891566-625b-5d17-9000-642273f5930d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves offer a first class service. Individuals like Jade Galtrey Smith and Melissa Higgs are efficient and helpful. My wife and I own a number of properties and frankly many agents are pretty lousy. Not so in this case. Highly recommended.","createTime":"2020-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"da032fca-49be-5cb0-9e2b-34766dec6f39","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The Staff at the Sale branch, and particularly Carolyne Brindle who handled our sale were always helpful polite and knowledgeable in any aspect I asked or required of them. Many thanks Paul","createTime":"2020-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d758644-27b3-5d4c-a724-e7e1fb537f44","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great service from Melissa regarding the certificates needed with all the new legislation coming in.","createTime":"2020-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1c185bc-7e6d-5825-9082-f0cb98979592","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Timely reminder for property check/testing -excellent service and communications.","createTime":"2020-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"97c06fd9-5509-5dae-86da-0bd263f43e77","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had an excellent treatment from the office, especially from miss eve Kelly she is a great agent","createTime":"2020-09-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"df8a0f4d-186e-58f3-9990-9e384bf8463c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Stephen and Natasha are very helpful. They introduced a very nice apartment to me and completed transaction smoothly. I especially appreciate the work attitude for Natasha since she always response in quick manner to resolve my question professionally. Jade Smith is closely monitoring the letting issue to ensure the rental payment is received in order. Excellent estate agent! I like it.","createTime":"2020-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae4b6fe8-6159-547c-90c5-4045ae151bfe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently moved out of a property that was managed by Thornley Groves. Our property manager was Richard Lowey who always responded to emails promptly. We never had any issues because everyone who we dealt with was always really polite and happy to help. The check out process has also been easy and hassle free. Many thanks, Emily and Joe.","createTime":"2020-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9fffc452-4bf1-5ad5-97a3-959d605f846c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"great and they act fast when there is a problem with the flat","createTime":"2020-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e45e1fa3-89cf-51eb-8d01-99b113dd6b9f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Corey supplied a great service to help us move in to a property while meeting our needs","createTime":"2020-09-07T23:00:00.000Z","locationID":"THF"}},{"id":"e37e98d8-f559-5285-a6a3-1f2af84a3b5f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've bought an sold many properties over the past decade but never have I come across a more professional, productive estate agent. Without the continued efforts from Chris, Stephen but most importantly Natasha in the Manchester office we simply would not have been able to complete on the three house sales in time. I can't thank them enough. Chris & Eds","createTime":"2020-09-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"68860fe2-019a-5551-9c76-b1723f741f6c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with Thornley Groves team. I was really thankful to Kirsty for sorted my renting process very quickly. She was very helpful and supported very friendly to complete everything within a week. It was really appreciated. Highly Recommended!","createTime":"2020-09-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2d007cbf-358b-558e-b350-b48bbb5c4c8a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Conor was really helpful, the process couldn't have gone any smoother","createTime":"2020-09-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b91a2159-fe52-5cea-a7ce-3da1caba9dc9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira has always represented me well and always helpful in getting things resolved","createTime":"2020-09-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b767c4a-5aa7-5bb0-9cd9-9647c39990ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From start to finish it has been nothing but a pleasure working with Thornley Groves. They were responsive to emails quickly and with patience, even when I asked ridiculous questions. Would highly recommend.","createTime":"2020-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d2defab3-6eb2-5da6-a65a-682c0db372e0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira has always been attentive and kept me up to date at all times with my rental property. More than happy to recommend Thornley Groves.","createTime":"2020-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a40f6784-284e-5e9b-99b9-31582473951e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you Thornley Groves for your good service provided throughout my tenancy period. We had problems with the landlord, who did not replace the boiler but Max our property manager did his best to support us. Although it took more than 90 days after our tenancy , we were refunded with the whole amount of deposit.The dealings of Thornley groves are transparent and they are responsible. Only thing is, thornley groves is slightly expensive than other estate agents in my locality, but the service is good. Thanks a lot. All the best.... Tiby Mathew","createTime":"2020-09-04T23:00:00.000Z","locationID":"SAL"}},{"id":"4e25c19e-5841-577f-ad3a-6bffda92ea04","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves, particularly Aimee Hobson, did a wonderful job running my rented apartment. Her professionalism and creative approach lead to satisfaction of both the tenant and the owner. I am so thankful to have you as my estate agent and I appreciate the time you spent on sorting things that arise out and keep tenants and me happy, thank you Aimee.","createTime":"2020-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c0368654-5b98-5395-a79e-7f6b30cfce6e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Despite the number of changes that have occurred during the 10 years that my property has been managed I have been quite pleased with most aspects of their service. I was very unhappy that TG increased their commission with no discussion or return to the previous rate as had been agreed at the onset of my using TG. Currently I liaise with Max and Sarah who are pleasant and knowledgeable and easy to deal with.","createTime":"2020-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"04f089c2-59e7-50af-8f08-a0ce32bf0295","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had rented a flat at Altrincham with Thornley Groves. Overall experience with the agency from Day 1 has been quite good. Staff is supportive and receptive to customer needs. I would like to Thank Rachel and Samuel Turner for staying until 6pm to complete the contract on Day 1 and also wish to Thank Sandra and Shamira for efficiently managing checkout process as I moved out after 2 years. They have been extremely supportive during COVID19 situation, even as I decided to move out and everything was handled professionally. Thank you Thornley Groves Altrincham Team. Regards, Viru","createTime":"2020-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9a809b1-6040-5774-aaa3-adb8630044b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle listed the property and provided great advice on a rental strategy, together with an appropriate market value. This resulted in Ashley receiving an acceptable offer for the full asking price within 24 hours. Great teamwork, super professional. Very impressed. Thanks! Carl.","createTime":"2020-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"945be01a-6504-5c60-a895-7f003a4412a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our property manager was Shannon Upton. I found that the service was very efficient and I received quick and helpful responses whenever an issue arose. Thank you!","createTime":"2020-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"52af285e-3b24-5a95-b60d-c3e43354a5d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had rented a flat at Altrincham with Thornley Groves. Overall experience with the agency from Day 1 has been quite good. Staff is supportive and receptive to customer needs. I would like to Thank Rachel and Samuel Turner for staying until 6pm to complete the contract on Day 1 and also wish to Thank Sandra and Shamira for efficiently managing checkout process as I moved out after 2 years. They have been extremely supportive during COVID19 situation, even as I decided to move out and everything was handled professionally. Thank you Thornley Groves Altrincham Team. Regards, Viru","createTime":"2020-09-02T23:00:00.000Z","locationID":"ALM"}},{"id":"65d6bdd3-40de-589b-a183-1d5aa21d46dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good and efficient service from start to finish, with no unreasonable charges! Found a flat very quickly. Lettings consultant, Dominic Cooper, was great at finding me the right flat in the right area and then Lucy Hollister, in ensuring I was kept informed and sent all the documentation in a timely manner. All paperwork was completed online which was hassle free. Would definitely recommend and use again in the future.","createTime":"2020-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"de0c5495-f2f9-5385-9d87-b2beefba5731","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been really impressed with the service from the team at the Hale office. Rhiannon was instrumental in getting the sale completed. She is efficient, friendly and kept a really high level of communication throughout the process. All your hard work is so much appreciated, thank you.","createTime":"2020-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b48a691e-9591-5e93-a7d9-643fb05f1c60","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sandra was very helpfull and always called back or answered her phone when needed...she is very approachable when it came to understanding the situation i was comfortable to deal with Sandra as our property manager. So i am rating 5 starts and thank you Sandra. Petra","createTime":"2020-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"146f9f48-fc3d-58a7-9868-1d2e7608193d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee has been proactive in getting the tenancy renewed, as well as very responsive in answering emails and queries.","createTime":"2020-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"45f04f59-2c36-52b5-92c2-9b29d0360796","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The sales team (Stephen) got offers within 3 weeks of both my properties being marketed. Even during covid. However, the real star is Natasha who looks after the process/solicitors. It would be easier to hurd cats. Thank you Natasha for all your help and support.","createTime":"2020-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"16e94f97-0ce2-5f85-ad1c-4906d022ddb0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really fantastic experience so far. Enquired about an apartment through right move and had clear and quick communication with Eve. We arranged a viewing and saw a property to rent in Manchester. Eve was extremely punctual, had a great knowledge of the property and overall just made the experience really positive. We began the process of starting the tenancy and Eve made it simple and clear. Couldn’t recommend Thornley Groves enough!","createTime":"2020-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"53826671-7da2-534f-a355-24f33a2cf932","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sandra has been great at dealing with our renewal, ever so friendly and efficient, hope she stays within the business because she is an asset to the company, we are very pleased with her service","createTime":"2020-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5be2277f-d243-5ef0-8676-1232c37b19da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle Roberts was very helpful and guided me through the process every step of the way. Quick to answer any questions and responded quickly during the application process.","createTime":"2020-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a3c1cf2-3751-57c5-8809-93a4d62fc3a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great work on a difficult project by Eleishia Rowe, and possibly not one encountered every day. Efficient, friendly and communicative - and ultimately successful. Much appreciated thanks!","createTime":"2020-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8a882923-972e-5dd0-8b0d-7299ca9bf561","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson was extremely helpful and knowledgable in helping to deal with my query as a landlord. Would highly recommend","createTime":"2020-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f8b7d38-ba3f-5645-b3c9-4c1d021b5fb2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"A special thank you to Eleishia and Shoshana who have always been prompt in communications and very helpful throughout my renting experience. It would be 5/5 however the property management team have been quite difficult to get in contact with at times, even before COVID-19 hit. Overall, one of the better estate agents out there in my experience.","createTime":"2020-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef108ba7-4f4f-5a91-91b0-2c4a1068f390","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with Clare and the team, very professional throughout the whole process.","createTime":"2020-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4e6a0dd9-50c5-5673-aafa-858898d99f7d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Shamira is usually responsive and very helpful. I have usually had prompt replies to my emails.","createTime":"2020-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34734918-d7c1-5cf3-8f91-81a8568c80eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Estate Agent Eve was incredibly helpful throughout! She went the extra mile to help find the perfect flat for the best price in my ideal area! Couldn’t be more helpful! Amazing service.","createTime":"2020-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"29939b6f-a000-5e05-9573-e508e49d1437","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sally-Ann in Swinton is very helpful and efficient in the letting process. I just need 3 days to find a suitable tenant! The whole letting process is wonderful.","createTime":"2020-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9fe0612-8d77-5059-aa2a-46247615fb57","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The dream team strike again! Thanks to Kirsty Challinor, Dominic Cooper and Lucy Hollister. Two flats let this month both with minimal void periods.","createTime":"2020-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d2e69939-d106-55db-a2c6-f43682ea08af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional and friendly, Connor Moore was super helpful!","createTime":"2020-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e94060d-25b2-5aea-9357-dd022f01bfd6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is the first time I have rented my house after living in it for 31 years I made a decision to relocate to France. I found the process of renting through Thornley Groves a positive experience from meeting Kirsty and her colleagues for the first time to present day. It was during lockdown that my house was advertised on the estate agents website. Kirsty took photos and within a week Kirsty had found me perfect tenants who viewed my house on a virtual tour and told Kirsty they fell in love with my house. I was so thankful to Kirsty for finding me a couple so quickly who met with my criteria of non smoking professionals without pets and children. Almost three months in I have had a plumbing repair completed and I receive monthly rent statements. Going forwards I feel confident if I do have an enquiry that it will be dealt with quickly and efficiently by email as has been the case so far. Thank you to Kirsty,Dominic and the team. Kind regards J.Ross I","createTime":"2020-08-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a557780d-5845-5afe-83ba-14ae53373e2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was really happy working with you specially with Eve Kelly she was great while we in a season time for renting and looking for properties she helped me a lot she responde very quick contact and dealing with her was really smooth many thanks to her, Also Gabrial helped me a lot you have a great service because of them","createTime":"2020-08-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6131ae8e-8518-524a-9630-64a28cab2958","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Working with Thornley Groves on renting a new flat was an easy process as they were very helpful along the way. We had superb help from Emily Groves and Gemma Garner throughout the process and it was greatly appreciated.","createTime":"2020-08-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9571cb10-65ae-52ec-b445-9110aba1fed9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Sarah Eppleston has been very helpful throughout my property search. All questions have been dealt with efficiently and the process has been smooth throughout. Would highly recommend this agency.","createTime":"2020-08-29T23:00:00.000Z","locationID":"ALM"}},{"id":"15a4b6bb-ee4c-5c22-8f2a-2f36f62697f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you for the great support during the purchase process in this summer, especially Natasha and Stephen. In early July, I had inquired Stephen for any property sale in Manchester. He responded quickly and introduced a property to me. He liaised with the seller for the selling price during weekend. Once confirmed with the price and other details, Stephen referred my case to Natasha for follow up action in the following day. Natasha is really a responsible and energetic girl. She paid her enormous effort to run through each steps with me and the Solicitor for the whole purchase procedures. Finally, the property purchase was completed by the end of August. As a oversea buyer, I had confident that Thornley Groves could continue their best commitment to manage the letting issues for me in the future.","createTime":"2020-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"63db978b-c5cd-5258-8d9e-3aa5d2e972b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Colette and Doug for your advice and support throughout a lengthy sales process. It has been reassuring to have had your professional and caring service, securing the sale of our house. Colette has been brilliant at keeping the ball rolling, coordinating all parties and holding everything together, all done calmly and with a smile. Thank you!","createTime":"2020-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eef29b57-86c6-5893-a848-ee84eb50353f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I saw flat I wanted and spoke to Conor Moore who sorted all the paper work got everything past the offer stage the same day.","createTime":"2020-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7fdb8877-22c8-5b7f-893d-d60b48e39787","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah has been a great help throughout the moving process. Very helpful with all questions and happy to recommend this agency.","createTime":"2020-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ef99dc2-1eef-554b-a0c6-759ef1f69f16","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently sold a property through Thornley Groves. Despite challenging market conditions and a number of issues which arose out their control, everything was dealt with smoothly with open communication through out. I'd like to make a special mention to Andy, Colette and Doug all who have been very helpful. Thanks, Liam.","createTime":"2020-08-27T23:00:00.000Z","locationID":"ALM"}},{"id":"0532d638-1616-522a-b5ac-51996849df28","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am a landlord, I have been using Thornley Groves (Manchester City centre) services for many years and on each occasion, they have demonstrated professionalism with a smile, especially in this tough property market. They have recently dealt with sale of my property. The Manchester City sales team have kept me in the loop at every stage of the sales process. In particular Natasha, who has co-ordinated the sales process and keep me updated at every stage. Her push to speed the selling process up, has been exemplary. Stuart, who is part of the Manchester City sales team has demonstrated enthusiasm and a keenest to get the job done, he has certainly come up with the goods. Stephen, who is also part of the Manchester City sales team has been helpful in marketing my property and arranging viewings, in this difficult market. He has provided a great service. I would like to thank each member of the team, who has provided a fantastic service. They are an asset to Thornley and Groves. Keep up the good work! Michael","createTime":"2020-08-27T23:00:00.000Z","locationID":"STY"}},{"id":"d49edaeb-cc69-51d7-b571-dda5fd03053d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a landlord, I have been using Thornley Groves (Manchester City centre) services for many years and on each occasion, they have demonstrated professionalism with a smile, especially in this tough property market. They have recently dealt with sale of my property. The Manchester City sales team have kept me in the loop at every stage of the sales process. In particular Natasha, who has co-ordinated the sales process and keep me updated at every stage. Her push to speed the selling process up, has been exemplary. Stuart, who is part of the Manchester City sales team has demonstrated enthusiasm and a keenest to get the job done, he has certainly come up with the goods. Stephen, who is also part of the Manchester City sales team has been helpful in marketing my property and arranging viewings, in this difficult market. He has provided a great service. I would like to thank each member of the team, who has provided a fantastic service. They are an asset to Thornley and Groves. Keep up the good work! Michael","createTime":"2020-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bdadfbee-145b-5530-85ba-41f665d3ad15","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Samantha Williams has been extremely helpful and responsive throughout the letting process, which made things a little less stressful and was much appreciated.","createTime":"2020-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c68fba9e-52e9-5c74-887d-4018015c134d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"During the very difficult times we are experiencing due to the pandemic, I have found that Thornley Groves have continued to provide an excellent service. Thanks to Shamira Dar for being pro-active in this respect.","createTime":"2020-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e80bd208-68d1-5469-9dce-97d1f74f6718","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dougie has kept me well informed throughout the whole process. One of the best estate agents I've ever worked with.","createTime":"2020-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7fd68d96-4127-5fe4-a58e-a3155a5ca624","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fast, friendly and efficient service. - Highly recommended.","createTime":"2020-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c95cb0d-665c-57f6-af61-ebf8de155f7f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My house was having a really terrible experience With Thornley Grove until Hannah Whyte got involved! We’d had water leaking through our light for over three days and over 40 calls ignored by our assigned property manager who was failing to get in contact with us and return any voicemails. Hannah involved herself yesterday morning and kept me fully updated throughout and got the situation resolved that same day. Hannah is certainly the most efficient employee myself and my house have come across in the two years I’ve rented from them and is the only reason we’re not making a formal complaint due to the unsafe way our property was left. Really appreciate your help Hannah! Don’t ever loose that customer service element as it’s really valued by tenants!","createTime":"2020-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aaee29fc-2c5e-5d9b-8790-82ffa0f07158","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My elderly mother, who had lived in the house for almost 50 years, was treated kindly and sympathetically by Colette and Douglas when the property was up for sale. They recognised the emotional difficulties of a 91-year old leaving the house to which she was so attached and did all they could to ensure that the process went smoothly for her. The house sold quickly, but completion was delayed because the Covid lockdown. I would happily have given a 5-star review, had the buyers not also be selling their own house through Thornley Groves. Representing both seller and purchaser did, I feel, result in some conflict of interests, even though it did make communication much easier. I would be happy to recommend the Altrincham branch of Thornley Groves.","createTime":"2020-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5329b6e-f6a9-5543-847f-ccd3a73589fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been very pleased with the service received from Thornley Groves with the recent sale of my apartment, particularly from Natasha and Chris. They dealt with some tricky issues very effectively that arose during the course of the sale, including one big problem just before exchange of contracts. I have encountered some poor service with other Manchester estate agents but would definitely recommend TG.","createTime":"2020-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bf77f21e-6ce5-5f5c-afb2-fe8542bff31f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have found Thornley Groves to be most professional and thorough in their management of our 4 apartments. I am particularly impressed with Shamira Dar who has proved to be very focussed on customer service and providing swift and professional responses as soon as we requested","createTime":"2020-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e95575e7-5456-58a8-acc4-3e505d0d5ca3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve is the person who i am dealing with he responded to my emails quickly and provide clear information about everything dealing with was really Great. I can tell he is hard worker.","createTime":"2020-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"48927960-7c9f-5f8d-a0af-960c44b30191","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, professional service. We would thoroughly recommend the team in Hale.","createTime":"2020-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c4e2449-56c8-5c28-9f05-15e97055da5f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend working with Josh Rowland from Thornley Groves. Josh has been extremely helpful throughout the house buying process. He is very reliable and has consistently gone out of his way to send through prospective properties - this always feels very personal and is much appreciated! Thanks again Josh!","createTime":"2020-08-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"57b772d3-8a6b-5559-8014-96e52470ff26","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Shamira Dar is very helpful and informative in the management of our property and provides a good level of service.","createTime":"2020-08-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ff8a41b6-503f-5438-b8e6-517090be8be1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at Thornley Groves, especially Samantha Williams have been amazing and so helpful guiding me through the renting/landlord process. It has been very easy and stress free using this estate agents. I totally recommend them :)","createTime":"2020-08-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"95da18c5-f2aa-5161-9725-45f26c418ac8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira Dar has been my dedicated property manager for the last six months. Shamira always responds to my enquiries promptly. I have found Shamira to be most competent and efficient.","createTime":"2020-08-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cecaea37-5b03-5384-8ddb-547c39fdd4e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Thornley Groves and a special thanks to Shamira for her excellent work managing my property. Dr. Mohamad Al-Gailani","createTime":"2020-08-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b44d28ca-e267-5d2d-8013-e8a0621fbdea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"First time letting through Thornley Groves. I initially spoke with Dominic Cooper who was extremely informative and pleasant. He talked me through the procedure and made everything clear and easy. Any queries I had throughout the process were answered quickly and efficiently. Dominic also managed to arrange a viewing for me as soon as the property was vacant (after we had been accepted), which was especially pleasing as the property was previously unviewable. I also had multiple dealings with Emily Guy throughout the process, Emily was equally helpful and friendly, providing excellent and informative advise along the way, especially in regards to a quietly I had about tenancy agreements. Both Dominic and Emily made the moving in process especially pleasant and stress free, and I couldn’t be happier! Thank you both (Rob Edwards - oakcliffe road)","createTime":"2020-08-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d004bdca-55c9-525d-9dd9-ed89bf0137d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m very happy with the service I have received from Josh Rowland and look forward to continuing the relationship until I find my perfect property. Josh is attentive, available, reliable and punctual. All the qualities you need in an agent.","createTime":"2020-08-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"64fd7b6e-aadb-5fe9-a580-44508a0993ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A great experience and I had an excellent help from Hannah Whyte.","createTime":"2020-08-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0aabdfa-868b-53a9-a891-b8f06dc488ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have used Carolyne Brindle at Thornley Groves Sale branch previously and have always been very happy with the service both Carolyne and the team have provided us with. We recently returned to Carolyne again when selling our property. We did have a private buyer lined up however we asked that she market our property in the event that the private sale was not successful. Carolyne and the team could not have been more helpful despite the fact that they may receive any commission. The potential private sale did not in any way impact on the service, quality of marketing and advice received. I would not hesitate to return to Thornley Groves again should the need arise.","createTime":"2020-08-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6a8d1de6-2d5a-58ee-b892-d31acf928419","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve was extremely helpful and lovely. The process was easy and very informative.","createTime":"2020-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a276be4e-fc0c-577c-b26b-fb1811eef877","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Josh Rowland. If there was an award for Best Estate Agency Sales Consultant I would vote for him. Josh did everything he could to help us buy the house. His due diligence was second to none! I hope his hard work and his fabulous client relationships are recognised by his piers! I also experienced another Sales Consultant at the same branch as Josh, but my experience with her left us like a damp squib in comparison. I know that we wouldn't have got where we wanted to be by working with her. Meanwhile I also dealt with Property Valuer Andrew Clayton who was also a fabulous hire for Thornley Groves. Thornley Groves should make sure they keep hold of these two troopers. I'd be proud if my two sons grew up to be like Josh and Andrew!","createTime":"2020-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5223f210-b158-5f18-9fe4-4b0dd088c9a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service setting up my tenancy straight forward and sally ann coleman has been amazing alway threw great communication with her even tho alot of it was done on line any problems i had sally ann was more than happy too help me would highly recommend this company made my move easy :-) THANK YOU","createTime":"2020-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a645ee8c-8499-56ea-a81e-789d595d9943","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eve was very helpful and efficient and the service was professional and friendly. She really understood what we were looking for. Thank you😁","createTime":"2020-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bcaad840-0c57-5a52-8bcc-79ad7a3efe6d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-08-20T23:00:00.000Z","locationID":"THF"}},{"id":"c7381381-248c-5868-bf1e-be83789f69fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ms Milena was really prompt and helpful with all my queries, she was very friendly and informative. İ am happy that now she is taking care of my account. Feels really listened and understood! Many thanks, Oz","createTime":"2020-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"85377deb-eb73-5d98-a472-4b79c78ac765","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Conor was great, he helped us get a viewing at the flat we were looking at very quickly and had great communication with us throughout the whole process! Thanks again.","createTime":"2020-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"77424009-5e55-5cdb-918c-f189b066164b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It’s been an incredibly tough year and through all the challenges Hannah Whyte supported and kept me with a roof over my head. Great communication and made an effort to get things sorted for me. Thank you!!!","createTime":"2020-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"79679e8d-ed77-5f51-8f86-a267e8278b46","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Max has always been able and willing to answer questions and find solutions. Thanks Max.","createTime":"2020-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4a853130-9386-5621-b47a-b2c5eafddaed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the moment that we saw our ideal rented home in Hale the service has been great. Rachel, was very welcoming and provided us with all of the answers to our questions and was very attentive. She answered our calls (which were many) straight away, and she was great at guiding us through the next steps). The service received upon receiving our acceptance was very quick & efficient. Emily, made it clear in what was required and very quick to respond. I like how there is just one portal, and everything that you need to do is outlined and very easy to upload documents etc. Very satisfied with our service at Thornley Groves and would use again if were looking to rent.","createTime":"2020-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"39d0b750-3ecf-5301-88ab-014ac481c5ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently sold my apartment with Thornley Groves. The experience was one of a prompt and efficient service. Natasha is worthy of a particular mention as she was incredibly competent throughout. Indeed, I have to say that she was probably the main factor in ensuring the sale of the apartment went through successfully. Thankyou !","createTime":"2020-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ccd0465e-33d3-510a-b9bf-d3ad2bdd37df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has been the letting agent for my mums house for several years now and we have always found them to be very professional! Eleishia, in particular, has been very helpful and has gone above and beyond to help resolve an issue we had with a tenant - thank you so much!","createTime":"2020-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd26c018-abb4-552e-bed0-f008be69f866","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've used Thornley Groves to mange my buy to let flat for over 10 years and have never had a problem with either the quality of tenants they find or the support they give landlords and tenants","createTime":"2020-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"037619ab-b590-5a6e-8f15-71fdb2d89fde","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max Hopkins has always strived to go the extra mile and is always extremely responsive as well as prompt in his response to querries.","createTime":"2020-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ec007a7-5ddc-54c8-9c22-cd35e2715ad1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our property manager Max is very quick to respond and helps us to manage our property with minimal effort and stress.","createTime":"2020-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"936b87c6-ea4f-59c3-9987-f61b9326c321","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max at Thornley Groves property agents is good at his job; knowledgeable, responsive and polite. Robert Andrew, Pharmacy Care Plus","createTime":"2020-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4fc37bb7-c412-51de-8386-c89bc1d2086f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max is a excellent property manager, I have been really impressed since he took over the management of my rentals","createTime":"2020-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7fe39e43-e41b-5cdf-92a7-d12f2afa3795","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All good for us. Great service and a big thank you to Max and the team at Altrincham.","createTime":"2020-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3298e443-777f-5286-9fc8-3a9a5668c8b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-08-17T23:00:00.000Z","locationID":"THF"}},{"id":"fed174ba-177f-5a2d-b77b-c8c7918233d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently purchased our first house. Had a great experience with Colette Raftery from Thornley Groves! Colette has been a huge help and very communicative. Fantastic service throughout our purchase during the difficult circumstances of lockdown. Highly recommended.","createTime":"2020-08-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"99132ec7-4685-5ff5-a0de-68d8950ae7ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick turn around from one tenant leaving to securing another. Thank you Gabrielle Roberts!","createTime":"2020-08-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"944c67ae-5e62-5b39-bcbf-38ca90f4a20a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a difficult issue with a tenant who vacated one of our apartments and did not leave the furniture as required. Replacement items ( for those that he had been given permission to removed so as to use his own ) were not of the style / standard/ quality as those removed and some items had not been replaced which meant the apartment was not fully furnished. Our Property Manager Hannah Whyte , Thornley Groves Manchester was fantastic in her dealing of the issue; she was fair with both the Tenant and with Us, ( the Landlord ) the issue took a long time to resolve, there was a lot of historical information to unravel, and the matter was not helped by an extremely uncompromising tenant but Hannah was diligent and patient and got there in the end!! We were both mightily relieved to close the file on the episode, and as landlords we learnt a valuable lesson - never be talked into going against our policy of not allowing tenants to remove our furniture to replace replaced with their own!!","createTime":"2020-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d0974d5d-993b-54e9-88c0-5ae8e7ac408d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been a great experience so far. Mathew was very professional when showing us the flat and since dealing with him we have been helped by Gabrielle who has also been great with myself and my flat mate. Thank you for the easy/stress-free experience.","createTime":"2020-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"76850447-2b37-5987-8d3d-1da811e0fc02","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole process was quite smooth and Will Bailey was really helpful in all aspects. I'm happy so far with TG.","createTime":"2020-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2640440-042e-566d-889f-a231693b8a12","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Couldn’t ask for a better service, Eve has been amazing, very helpful and professional, 5 star for her!","createTime":"2020-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc631072-de30-5fe6-aae0-5498bebbf7f1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’d like to thank Sarah Eppleston in the hale office for being so responsive and efficient in helping us find a new home. She thoroughly explained the process and was kind enough to allow us time to view the property more than once. I believe this is exceptional customer service, thank you Sarah!","createTime":"2020-08-14T23:00:00.000Z","locationID":"ALM"}},{"id":"b715c1d5-af7e-5e7c-883c-da05068158ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our experience with Thornley Groves has been amazing, specifically with Eve Kelly who helped us find an apartment in a great location and within our budget. Eve has helped us with all the paperwork and made the process easy for us.","createTime":"2020-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"27f78344-d8d5-5e8e-abbc-cc996cca8f52","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nice person to deal with. Always available and fast in answering back. Can’t ask for better!","createTime":"2020-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f81badb-7f88-5764-b096-ea7bd146d986","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Hannah Whyte highly recommended","createTime":"2020-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a8227e2d-164c-5f55-8ede-f48d1d4915ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We appointed Thornley Groves to sell a house on Carrington Lane in Sale, in March of 2020, not knowing that just a few days later, the COVID-19 lockdown would begin. When the lockdown hit, we thought there would no-longer be any possibility of the property selling this year. How wrong we were! Undaunted by the lockdown, Robert Wight from TG's Sale office (who was handling the sale) created a 'virtual walkaround' of the property, so potential buyers could still get a 'feel' for the place, even when normal viewings weren't possible. His efforts paid-off and a potential buyer expressed interest, mid-lockdown. As the lockdown was lifted, the potential buyer was finally able to physically come to the property and see it first-hand. An offer was made shortly thereafter, with the sale finally completing at the beginning of August. Needless to say, we were really impressed by Robert's refusal to be fazed by the extraordinary events of this year and to have effectively sold the property for us during lockdown! We'd be happy to recommend TG and Robert to anyone with a property to sell in the area.","createTime":"2020-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee6c5c7b-6484-5387-aeae-c150202925db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Richard Lowey. Always professional,friendly, prompt and helpful. Great property manager and we are very happy that our tenancy is managed by Thornley Groves.","createTime":"2020-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c7a32d0-34d9-522c-bb5b-97f81744a25b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic customer service, Conor Moore has been great at helping us through the process of moving in. Wouldn’t have chosen anywhere else but here!","createTime":"2020-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9984f565-14bb-5028-bfc5-10a41b90c957","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Working as an approved contarctor for Thornely Groves I have nothing but praise for the staff, particulary Lucy Hobson is always on hand to assit me with any queries I have and always takes to reply, no matter how busy! Thanks Lucy!","createTime":"2020-08-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"133c737c-abb9-53f5-a282-e12cd93eb75d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Whyte-excellent service and a credit to the company.","createTime":"2020-08-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0fff70ba-8ee2-5f96-9dff-d8c7436d7583","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The lettings team provided services above and beyond to ensure the letting process and the tenant moving in was as smooth as possible ...would have no hesitation in recommending or using the team for all my future lettings.","createTime":"2020-08-10T23:00:00.000Z","locationID":"ALM"}},{"id":"89a07c76-3286-5ed3-a835-e9b82fc5edea","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you homes4u for all of your professional work. Thank you too Beth who over the last few weeks has been amazing in helping us find a new property. She has been extremely helpful and understanding during this time when looking for somewhere new to live.","createTime":"2020-08-09T23:00:00.000Z","locationID":"THF"}},{"id":"a243ba5c-d460-5168-8f3d-2842bf17d99b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would highly recommend Thornley Groves to any potential buyer or seller. We dealt with Colette who was highly professional, helpful and very communicative. Colette made the process as smooth as possible for us, always keeping us in the loop and pushing ahead with our purchase despite being in the middle or lock down. We are very grateful to Colette and Thornley Groves for helping us with our purchase and give them 5 out of 5 stars!!!","createTime":"2020-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b7494a6-4bed-595b-8bbf-9b7a9cb43367","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently bought a penthouse apartment in Salford Quays and I have excellent service from Stephen Clayton and Natasha Conway. Stephen gives very good support to my viewing agent to visit the apartment several times before and after STC. Natasha is very responsive to my queries and also give very good support to Stephen while he is busy, especially post completion. Would like to keep a good relationship with them for future deals.","createTime":"2020-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b8fc1a0-1eca-5b4e-8b13-fc1261d9d221","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves manages 3 properties for my family and we've had positive experiences using them-- they are prompt in their replies and the property managers are friendly and warm to deal with. Our managers are Hannah Whyte and Antony Du Toit, I recommend both.","createTime":"2020-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d0f1fee-7b2c-592d-b72b-5969a22753ba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Perfect for managing my apartment! They have dealt with issues swiftly and professionally! Special mention to Kirsty who was always in regular contact regarding issues and provided swift and excellent resolutions.","createTime":"2020-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1c5cecec-28ac-5c27-88dc-10cea5e97bb2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The purchase of our property was very smooth due to the regular communication from Clare and the team. An excellent Estate Agents and would recommend them","createTime":"2020-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2c77ff8f-0ada-5d96-9365-21fbf3232403","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly recommend Thornley Groves. Clare was excellent she replied quickly to emails and kept us updated the whole way through.","createTime":"2020-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5fd88c7c-4281-5181-b73e-2825030fe568","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare is extremely efficient and responsive in her communication, very helpful and knowledgeable! Pleasure to work with.","createTime":"2020-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb2efff0-a8b2-5003-93a3-946beb550369","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare has been so helpfull whilst selling our propery. Would reccomend this Estate Agents to anybody.","createTime":"2020-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6c26e5cb-f1fa-525e-82a1-0c6265527289","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Miss Clare carpenter in Swinton is an experienced, excellent, effective and helpful agent.","createTime":"2020-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"08bfa6c9-7481-5996-a15f-01a73058eefd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional care and attention and sorted with no problems. Highly recommended.","createTime":"2020-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"23ea52ca-e5ea-5465-96e8-230ba3621d99","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah contacted us straight away when we moved into the property to introduce herself as our property manager and informed us that some work had been organised on the property, which she helped organise around our schedule as we work from home. Hannah has liased with our landlord and contractors promptly regarding any issues and goes above and beyond to resolve any of our concerns in a timely and professional manner. Hannah is friendly and very approachable about any concerns we have and we are always left feeling reassured that we have been taken seriously and that Hannah will do her upmost to get a resolution for us. Fantastic job Hannah, thank you so much !!","createTime":"2020-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0881f028-9f6b-5ccb-a3a9-c3c7b1bb6aae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Received a call from Hannah Whyte updating me with what was going on with my current tenant and advising me of action plan in place, we had a discussion and agreed on this approach. Efficient and professional. Thank you","createTime":"2020-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b72a06c1-348c-573d-a1cf-e523b587ade5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah whyte from the swinton branch has dealt with a couple of things regarding my tenancy recently and has done so in a professional, approachable and friendly manor! No messing about, done whats arranged when it was arranged 👍","createTime":"2020-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee23ac08-0a0e-565e-98f6-9b78f4c3348b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When buying my house both Clare and Kelly were very helpful during negotiations. Communication was excellent even through the pandemic. Lovely team. (Swinton branch)","createTime":"2020-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9fc2cb88-42ab-5ead-8120-91e88a8ec1c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend using Thornley Groves to rent out a property. Emily, Gemma and Rachel have ensured everything has run smoothly, communicated efficiently and have gone to great lengths to ensure we have found the right tenant at an incredibly difficult time. I would definitely use Thornley Groves again and recommend.","createTime":"2020-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d223a6c-382b-58aa-b90e-92d8195f3264","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Estate Agents have been a breath of fresh air. Aimee has been professional, helpful and reliable. I would highly recommend.","createTime":"2020-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"10b3baed-399e-5db0-b1b7-b92e44ce34f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really nice staff, very cooperative, quick to reply and act upon requests. Highly recommended.","createTime":"2020-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"42b0377c-e37b-53de-99e7-6bbbe5ffa4ee","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've used matthews for letting my apartment numerous times over the last decade and also block management, and couldn't ask for a better service. They really have gone above and beyond in every aspect and I'm now using them to (hopefully) sell my property. Thankyou!","createTime":"2020-08-04T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"d28c3135-2d9d-5e04-863b-51f961fdab70","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah has always dealt with all my queries in response to my property, efficiently and effectively. She has liased between my landlord and contractors promptly regarding any issues we have had and has resolved all problems, ensuring a follow up to myself on completion of any jobs. Thank you Hannah","createTime":"2020-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"05519b1b-6ba4-5638-b1b5-9f1a02445e2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Whyte is one of the best agents I have dealt with, very fast at responding to questions & always very helpful. A true asset to Thornley Groves. 5 *****","createTime":"2020-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9bb878e-01ab-5861-b5b0-4a5283fffd6a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service !!! Highly recommended and well documented & seamless process for move in. I had like home move assistant - Tili.","createTime":"2020-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"548ac625-0f64-574b-8fbd-5fd7bc454ef2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have always found Hannah to be very helpful and cooperative. Very good property management.","createTime":"2020-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d53878ff-d552-54cd-94c5-64040413e5de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly recommend great customer service","createTime":"2020-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c155a7f-e928-5102-9e46-a52edd4091d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our landlord wanted to move back into his house so this meant we could be homeless in the middle of the Covid lockdown and we had two babies under two to sort out too so it was a very stressful time to say the least. Thankfully we were looked after so well by the whole Thornley Groves team and ended up in a perfect house for us. A special mention to our immediate case worker Shamira Dar who was exceptional and instrumental in this happening so we are super grateful for her help. Thank you.","createTime":"2020-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ed0d650-70bf-5a58-8fc5-938252ef63da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've been using Thornley Groves in Sale to find tenants for our 6 apartments since 1997. As always the latest experience went smoothly. From Kirsty coming out to value and make suggestions, to Dominic organising and conducting viewings including online, then on to Emily who speedily processed the paperwork to the high standard required. The lettings dept is excellent, efficiently run and they're always happy to go the extra mile for both landlords and tenants. Thank you.","createTime":"2020-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c83859e1-aec3-51a2-b352-0408e21d1a76","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Robert was exceptional form the minute we spoke. He helped us secure an amazing house and was always happy to help with any enquiries we had I cannot recommend him enough - he knows how to look after his customers Whilst a house can be a stressful experience, Robert really made the experience straight forward !!","createTime":"2020-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c429763-d263-58bc-90b5-fa45605b9a70","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick, efficient customer service from Charlotte at Thornley Groves. I have found their service in renting and maintaining my apartment to be polite and professional.","createTime":"2020-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd401167-b157-5455-98e3-d4fb32c40726","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Not often these days you meet a team as good as this lot! From Mr Herwald himself to little Jacob, nothing was too much trouble. Thanks for all your help, a pleasure dealing with you.","createTime":"2020-08-02T23:00:00.000Z","locationID":"TGL"}},{"id":"63176e0a-c5c8-5880-8726-0a68c114060d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently purchased a property with the help of Colette Raftery who works at the Altrincham office of Thornley Groves, what should have been a straight forward purchase was delayed by the seller and the challenging time of a pandemic. Colette remained professional and kept me up to date throughout the process, added to the fact she was working from home, she was always available any time of the day to help me with questions and queries. Thank you Colette for your help.","createTime":"2020-08-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0fc4a7e-62ab-5714-9349-0dd39d82c7aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It has been a roller coaster to finalise the completion of 1,Stephens court in Swinton and I can not express in words my gratitude for the diligence efficiency patience flexibility determination and leadership in the process which as came to a positive end Thank you so much Clare Carpenter you deserve your wait in gold . We will be talking soon for some other business that you are aware of Thank you !!!!","createTime":"2020-08-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9302cf56-1112-5f59-ae51-7d33ec6ae5af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had the pleasure of working with Colette Raftery in the Altrincham branch for both the sale of my previous house and purchase of my new house. Throughout challenging conditions of a worldwide pandemic, and perhaps harder still, a chain that was complex and required a lot of negotiation, Colette remained a trusted advisor throughout - she was honest and open, and firm when she needed to be. I'd highly recommend Colette to anyone looking to move house, and she'll be the first person I call if I decide to move again.","createTime":"2020-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b7371946-a119-5436-bc53-5ab7d8690094","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Have nearly always had proactive and generally efficient and helpful staff managing our property in Manchester","createTime":"2020-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c12d17c-eaee-5e2c-bdee-0cd93b6ddd54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very impressed so far. Both Emily and Kirsty have been brilliantly efficient in helping me organise my rental agreement. They have shown kindness and compassion towards my anxious stream of emails and are clearly both very competent in their job roles.","createTime":"2020-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"982de365-c3ab-5fb9-bd91-910633339d6f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Carolyne Brindle went the extra mile in order to help out, very impressed.","createTime":"2020-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6987f1df-2f4e-5688-8966-5c17f2df3c85","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"House purchase from Collette from the Altrincham branch was personable and friendly throughout the longer house purchase process as virtually all of it was under Covid lock down and mostly she was working from home. Very quick to respond to all queries and concerns. Also we had arranged multiple trades people (including surveyors, builders etc) to check the property out and this involved her arranging keys to be available or going to the property herself on a number of occasions. All handled in a good professional manor. Got the keys in the office under Covid conditions when conditions were relaxed. Excellent service from her in particular and the team generally.","createTime":"2020-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f7a94d0-7714-5632-9534-a6b11f77a077","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have delivered again! We had an issue with the water boiler so popped an e-mail to Aimee, who then asked Connor to contact us and book a job in. The plumber came a few hours later and fixed the issue. All done within 24 hours. Superb service from Aimee and Connor. Keep it up.","createTime":"2020-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"838d5c9b-b6c3-5972-8127-e5b49b9ee6a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Purchased my property using the Sale branch, Carolyne was helpful and moved everything along as fast as possible for me. I would highly recommend them.","createTime":"2020-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a53351d4-2add-5cb2-8982-c7c9eec11ea6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I received a very efficient, friendly and professional service from Thornley Groves in advertising a property I had to rent. All the staff worked together as a great team, keeping me informed of prospective tenants and following up on any actions necessary.","createTime":"2020-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b98493f3-12fe-58ec-b45d-177dd484ad34","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Milena has been brilliant helping us to get a new washing machine when ours broke. She has made sure to chase the Landlord when they have been non responsive and has kept us up to date on all developments. We really appreciate her support.","createTime":"2020-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5517e138-941e-58fe-917b-90a45962c896","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Positive, professional and friendly experience from start to finish. Great communication with Gemma, a pleasure to work with and always very understanding with any delays on my side. Emily was efficient with all paper work at the final stage. Thank you both!","createTime":"2020-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0cc8be5a-b8a1-5a5c-aba9-f941dfb76412","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has been a wonderful letting agency for my partner and I. They have been extremely helpful every step of the way from the start of the rental until the end. They have been very fast in providing help to fix any issue we had during this year and half. Thank you for this wonderful experience!","createTime":"2020-07-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8cf3d632-1ce1-5772-9b1f-d3acb8ba8a81","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"So, when we were looking for an apartment to rent, our friends and many other people told us to not rent with Thornley Groves. However, our first ever rented apartment in 2016 was with Thornley Groves an we never had any issues TG. And we again rented with them last year, and they again showed us that they are a great letting agent company. Throughout our tenancy they helped us solve each and every issue we raised with them. Best thing is their online issue reporting system. You have a record of your reports and contact details of the contractors and you can see the continuous progress of your logged issue. I will especially shout out for Simon Nguyen and Shannon Upton. Simon helped us with all the viewing process and getting the perfect date for our move in. And Shannon,\" one of the best agents we have ever rented with. She was always quick to respond to our emails. She also got us our full deposit back. So I will definitely recommend Thornley Groves to people and friends.","createTime":"2020-07-20T23:00:00.000Z","locationID":"VGN"}},{"id":"2748e7c3-68b5-5b3c-92f4-a74541e0ad47","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"So, when we were looking for an apartment to rent, our friends and many other people told us to not rent with Thornley Groves. However, our first ever rented apartment in the UK was with Thornley Groves and we never had any issues. And we again rented with them last year, and they again showed us that they are a great letting agent company. Throughout our tenancy they helped us solve each and every issue we raised with them. Best thing is their online issue reporting system to have a record of your reports and contact details and you can see the continuous progress of your logged issue. I will especially shout out for Simon Nguyen and Shannon Upton. Simon helped us with all the viewing process and getting the perfect date for our move in. And Shannon one of the best agents we have ever rented with. She was always quick to respond to our emails. She also got us our full deposit back. So I will definitely recommend Thornley Groves to people and friends.","createTime":"2020-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"53809203-03c7-5a4c-bdf5-6daea535ff5f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very happy with the professionalism and speed I got from Thornley Groves Estate, Natasha Conway for selling my car park lot. As I am staying in Singapore, the only way is just by email and she have provides all the help i needed.","createTime":"2020-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d59cd52f-7c7b-5cd0-bfb5-07eac3413b42","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience of Thornley Groves, was outstanding. Laura who is based at the Swinton Branch was excellent, always responded quickly to emails and questions and was friendly throughout the process. She will go far.","createTime":"2020-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0f41d1e2-7c9d-53bc-a60a-58bc918d694a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Beth has been incredible in assisting us with our property search every step of the way. She and the rest of the team have been highly responsive to an query I have had and handle all interactions with a high level of professionalism.","createTime":"2020-07-14T23:00:00.000Z","locationID":"THF"}},{"id":"19d87a04-ba07-537a-8313-86554fc96047","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Douglas Plant and his team offered a first class service and even more so during the Covid outbreak. We were kept up to date on the process of selling our house through these difficult times. Through Doug's diligence and advice we were able to sell our house without any further delay once Lockdown was lifted.","createTime":"2020-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4012c278-2e5c-5cbe-84c2-49a6529a0c77","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe Hay is to be highly commended for negotiating a difficult situation in a most professional and satisfactory manner. Thank you Chloe.","createTime":"2020-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"40adeb2c-4784-525a-b053-c5999a962db0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Thornley Groves. Gabrielle and Will were fantastic throughout the process - highly professional, quick to respond, and easy to deal with","createTime":"2020-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d90f550a-fe74-5d13-a17e-52cd396d662b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always great service and prompt replies. Suzana has been a star . Make managing my apartments a breeze.","createTime":"2020-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a54a56c1-f025-5c38-b35e-0661af717056","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I receive a great service, with nice attention and a fast answer for any of my queries.","createTime":"2020-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"467593ad-abac-5a61-be74-f8c5535fb589","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just thought of sharing my experience on the swift & prompt action taken by Katie Garner from Manchester Property Management team. In this Covid lockdown my boiler was not working and i was quite worried as there was not hot water. With very few minutes of logging the call i got a response and in couple of hours this was fixed. I was extremely pleased on the quick action and would like to share my thanks to Katie. regards.","createTime":"2020-07-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ed47f90-70fe-5d10-b11f-2e9bdd9aca9a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Laura Turnock for an excellent service during the letting of our property. Have always used Thornley Groves and the Swinton office , where we have a service second to none . Nothing is too much trouble and they are fair and understanding with all aspects of letting. Representing both landlords and tenants in an unbiased way . Jean Fisk Rockgrove Ltd.","createTime":"2020-07-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"85272b41-1c63-5e06-a23f-bac209e4d5bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hello I just wanted to make mention of my Property Manager Shamira Dar. Since Shamira took over looking after my home I find her friendly, helpful, and communicative. I'm being listened to, I'm kept informed and I feel she is working in my best interest.","createTime":"2020-07-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d6a1755-031b-58ac-95d0-1191b8b038f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley Simpson helped us with our property, quick and efficient and very helpful, seemed a very polite and nice gentleman! Pleasure to deal with.","createTime":"2020-07-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c96db63f-fddf-56d8-b457-192e07bdc0f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently purchased a house through the Sale branch. Carolyne Brindle​ was absolutely fantastic. It was an unusually protracted period due to the pandemic but Carolyne was always calm, knowledgable and extremely helpful throughout the whole process. ​ Highly recommended and hugely appreciated. Many thanks Daniel","createTime":"2020-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"53e4b31a-4125-505f-9a0a-57e04f3e1975","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah is easy to correspond with. She is efficient and is quick to respond to queries professionally and nothing is too much. She is an asset to Thornley Groves and it is a pleasure to work with her.","createTime":"2020-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"df43ff5e-afb0-5756-868c-ba3dbf9c1276","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our house was sold by the Sale, Manchester branch of Thornley Groves. We would in particularly like to thank assistant branch manager, Carolyne Brindle, very much indeed for her professionalism and positive attitude throughout this process. She was a pleasure to deal with. Selling out house during the coronavirus crisis wasn’t an easy task and there were a number of times when the wheels could have come off the deal. But with her experience and mixture of calm, firmness and good advice she helped to keep things on track. She really was on the ball and added value. We always had a pretty swift response on emails from everyone too which goes a long way. Thanks all. H","createTime":"2020-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4ce7bc0-c664-58ed-a49f-4f783f1e6667","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very quick to get back to us about the issue and organise a contractor :)","createTime":"2020-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ff47a16-0961-5851-8925-713948e8b4dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My experience with thornley groves is being great. I had some problems in the apartment I am in, but I reported it through Flixflow and they solved it quickly. A constructive criticism is only about emails that sometimes take a while to answer them","createTime":"2020-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9e117b0f-86ba-527e-8d6a-92af36200114","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently got the keys to a rental property we found through using Thornley Groves. When we went to view the property, the lady that showed us round was lovely and very helpful. We then applied for the property and from then on dealt with Laura from the swinton branch. She was very helpful and answered all our questions very quickly. Thank you!","createTime":"2020-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ab96b50-dea9-52e1-bf3f-d773db885fc9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really happy with our time in the property managed by Thornley Grove. Any problems were easy to report and quick to be fixed. Gemma and Hannah in the Altrincham office we very helpful in the tenancy application and then speedy in our deposit return. Thanks","createTime":"2020-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7eb5e32d-f497-5f42-b137-6756fe46bd87","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Whyte has been doing an excellent job managing a number of properties for me. She is courteous, friendly and efficient. I'm very pleased to be working with Thornley Groves.","createTime":"2020-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb3a5e60-48f5-57fc-bf44-0639afd7b2ba","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Hannah provides a great service for the owners of the properties she manages.","createTime":"2020-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7509f5f5-98d2-5562-9f48-0c7a347d323b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hello Firstly, I want to say a very big thank you to Eleishia Rowe & Amiee Hobson. Thank you for the efficient, fast and amazing customer service that you provided me over the last couple of days, especially for someone who was your past tenant back in 2018. I won’t go into detail, but I was an old tenant of yours and by mistake there had been a mix up/issue with the references that were provided which was going to affect me moving with another agency. However as soon as I got on the phone to Eleishia and explained my situation she was quick in investigating the error but also professional and friendly at the same time as you can understand I was panicking at the thought of not being able to rent a new property!! But of course, with such professionalism. They sorted the problem out for me and Elishia went above and beyond in making sure it was put right. I can honestly say I have received the best customer service in a very long time off those two and they have proved that good customer service makes you remember that it is still out there. Sometimes you can make mistakes as businesses, but it is how your respond to them and Elishia and Aimee responded perfectly and exemplary. They are a credit to the business and I highly recommend they are congratulated. So, I just want to say thank you so much again for their help over the last few days. I have nothing but good words to say about those two. Hapson","createTime":"2020-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8f6f7fd9-6913-59f3-ac29-f764d0327f92","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our selling process was quite protracted due to Covid19 and the lockdown. Although working from home, Carolyne was most supportive and kept us fully informed.","createTime":"2020-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b06f6933-3e06-554d-a606-25f1357b9583","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We can’t recommend Kelly highly enough for her professionalism, friendliness and she is always there for anything you need help with.If you ring and she is away from the office and you leave a message you can be sure Kelly will ring you back.She has helped us through such a difficult purchase which was hard as we were downsizing as well ,the Covid virus and lockdown and the sale thanks to Kelly went through no problem.She is also a very approachable lady and an asset to Thornley Groves.We can’t thank her enough.If all estate agents were like that it would make such a huge difference at a stressful time for anyone. Thank you Kelly. Owen and Elaine Topping Sent from my iPhone","createTime":"2020-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"482952a8-d579-5fcc-b3af-c5a3ed83411b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have used Thornley Groves as the Letting Agents for our apartment in Sale for a number of yours and have always been pleased with the standard of service received. Just lately we have been very pleased with the input from Shimira Dar (Vimto Gardens Property Management Dept) in arranging the Terms for our Tenancy Agreement that will be in force for the next twelve months. Many thanks.","createTime":"2020-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd2a4463-74ea-528a-b9bf-c5b2229d6647","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great and informative service from Eleishia Rowe today who helped us clear up an issue with our rent payments, thanks again Eleishia!","createTime":"2020-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f356fdd-cbb0-555a-b2b0-07029c326040","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We experience a good service from Susana Romao and she is always willing to help !","createTime":"2020-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"418cec09-cf7f-5766-b035-c48b7189e635","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and efficient, extremely happy with the service received from Hannah","createTime":"2020-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"08587d52-8a6d-5f37-bcfa-b692635ce4f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah always answers my emails promptly and is efficient and courteous.","createTime":"2020-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae378f87-3d8d-572b-af8f-009e1a995be0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After moving into my new flat I came across a few issues i.e carpet, boiler and washing machine, that needed immediate attention. The staff at the Altrincham branch directed me to contact the property management side of the business and to my personal property manager Delyce Odendaal. From the very first call Delyce had a very professional and friendly attitude and listened to all my issues, to which she informed me of the correct way to report any maintenance faults (via the Thornley Groves website), It was a easy way to report the faults and even had an upload a picture feature which was very handy. After doing this, Delyce contacted my landlord and proceeded to get these problems sorted for me. I am pleased to say that this happened promptly as Delyce kept me updated via e-mail and phone. I would definitely recommend anyone to use Thornley Groves for their letting agency as I found their approach courteous and professional to all property matters","createTime":"2020-06-28T23:00:00.000Z","locationID":"ALM"}},{"id":"ddf80f69-ca71-52aa-a3d7-490e9e0e852a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner has been incredibly helpful especially during the pandemic months and when negotiating with our land lord. She has been very informative and replied promptly with new information whenever possible which was greatly appreciated.","createTime":"2020-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad0e4e11-72db-526f-a871-d31b6b654068","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Milena was very helpful - prompt in her response and efficient in her liaison between us, our landlord and the contractor hired to complete the fix on our rental property.","createTime":"2020-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3aa967fb-2ae8-5cbf-bbe7-5cb433b70407","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira was very professional and extremely helpful dealing with my tenancy and property re-let..","createTime":"2020-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b8eb799-e240-5a8a-9fe9-41ecb3256973","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My sincere thanks to Gabrielle Roberts for her professionalism, persistence and great advice......really first class.","createTime":"2020-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9fc0b619-446c-54cd-bad0-2973403fcf33","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very helpful and friendly especially Gabrielle. Some confusion re necessary compliance work but I expect will be resolved soon.","createTime":"2020-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"02bf7c1a-e700-5a9a-9026-f963e4c52bd6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely experience with Sally-Ann at the Swinton branch, she was patient and understanding throughout a lengthy process and went the extra mile to ensure that things went smoothly on mine and the landlords sides. Thank you very much!","createTime":"2020-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d0f2e0d6-e64f-5f72-bce7-3e671854af11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Outstanding job securing such a speedy new letting during the Covid lockdown period. Thank you Samantha and team Best wishes Niall","createTime":"2020-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"532154d7-9ea4-5e4d-9374-08291353b42d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Katie Garner was excellent! She is a very attentive person, careful listening and have an eye for every detail. We are Landlord living not in UK for most of the times and we are also new landlord. She explains the contract and will also alert the devils in detail. She is responsible and won the trust from the customer from her endeavor in the work. I hope she will continue shine in Thornley Groves!","createTime":"2020-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"68bd64e2-66b7-5a98-940f-fb57a78e6698","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to extend my warmest Thank you note to Max Hopkins for his dedicated and efficient assistance in securing the extension of the rent of my flat especially during these challenging times. Well done max","createTime":"2020-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"451cd0b6-468b-516b-8f27-4322bf1e3175","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie has taken care of our apartment for more than a year. During this time she is prompt and careful in her actions, and patient in her explanations. Overall she is a very responsible manager.","createTime":"2020-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1234bd22-b93e-5851-836f-f419cb894032","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Corey was an absolute star in helping me and my partner find our new home! The process has so far ran smoothly thanks to him and we look forward to renting with Homes4U.","createTime":"2020-06-23T23:00:00.000Z","locationID":"THF"}},{"id":"9b66f001-72e1-558f-b124-1049503f5905","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My customer services rep Shamira Dar has always been prompt with replies, helpful and courteous. The finance department, on the other hand, were somewhat less on the ball. They overcharged me for several months and only stopped after I pointed out the error. Even then it look some convincing.","createTime":"2020-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ad7c2e2-d941-5424-be7a-9035cf3549e0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rachel Plowman and Emily Guy at Altrincham Thornley Groves... The best! What more can I say? Not much, apart from thank you very much for all your fantastic work and for being so helpful and professional always even/especially at such a difficult time. Massive respect and gratitude, Adam.","createTime":"2020-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca2b5209-e1ae-5033-81dc-7bfdaad05253","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana has been most helpful and very clear in her advise and provides the personal service that I asked for. Thank you","createTime":"2020-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2095fde2-3177-5245-80f4-eb1b61a1ee3d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira was pleasant and clarified alot of things for us. She was easy to contact.","createTime":"2020-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a8840f6-fb3d-52aa-9c77-c1e2f876cbb5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma and Emily have been very helpful for our move, especially during the current circumstances!","createTime":"2020-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7717b01c-572e-5f67-8cae-2193a2dde7c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"On a whole Thornley Groves are a business and their approach is largely business like. Despite this in Altrincham, Emily Guy provides a personable touch and was able to help us as tenants in any queries we may have had.","createTime":"2020-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b295d53-ef43-57a7-a9fc-3da1a1a8e5f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We trust them; they solve our queries with a bit of delay but they end up solving them.","createTime":"2020-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"66855ff3-f1a7-50e7-83c8-f7c62882a727","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sally-Ann Coleman and Clare Carpenter at the Thornley Groves branch in Swinton were fantastic help sorting out my tenancy agreement. The communication was always quick and clear. I recommend them. Thanks","createTime":"2020-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c52896a-3827-585f-86e4-d011f570e02f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been an absolute pleasure to deal with during my 18 month tenancy. A big thank you to Susana Romero for dealing with issues and queries quickly and professionally.","createTime":"2020-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"63826105-783a-5ff4-8954-e3c7a6acd038","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira was very helpful to get everything sorted for us and to liaise with our landlord. Thank you!","createTime":"2020-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b2c005a-170e-5470-ae33-284dc148f710","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great communication and useful insights regarding my property. Thank you Susana! Stay well and keep it up.","createTime":"2020-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5878da8f-455d-51ca-aefe-cb4c1d47b563","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have experienced a mostly enjoyable 12 months renting via Thornley Groves in Sale. Once direct contact with Shamira (the property manager) was established it became easier to discuss and resolve any issues.","createTime":"2020-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"43972518-c3d6-5872-9c72-47a78c15f489","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"In what has been a very stressful period, Corey was an unbelievable help for us form the first time I spoke to him right through to the agreement process. Would highly recommend his services, very good guy!","createTime":"2020-06-20T23:00:00.000Z","locationID":"THF"}},{"id":"e8e8b12e-0d6b-5c25-9a42-cfe8e714fb45","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Like say thanks to Susana Romao for the effiecent and thoughtful way that she has dealt with my account alway with polite and understanding voice Thank you Susana ian Doig","createTime":"2020-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3f4a645-e110-5d95-b21e-a03761196388","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"These are no doubt stressful times for most people, a fact which requires agents that simply not only not add any undue stresses to transactions, but also make stressful transactions look and feel smooth and effortless. This is what Susana Romao​ has been doing with me time and again over the past few years, what a star, thank you Susana for making things work even during these stressful times.","createTime":"2020-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e0bec09-b619-5268-b191-96409a8b8756","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Definitely recommend Thornley Groves Estate Agents, especially Max Hopkin. He has been managing our rental property for years, great communication and quick problem solving. Thank you very much.","createTime":"2020-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"81be63e6-6f38-516f-a319-30753c408aa3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle was in charge from day one, professional and prompt reply to all queries Highly recommended","createTime":"2020-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4b77d67-4679-56a4-bc38-ad7386aabdd3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the beginning of the process of looking for a new flat, all the staff we're extremely polite and helpful. My first point of contact was Sarah Eppleston who showed me round the property I was interested in, adhering to the social distancing rules of course. She was polite and professional, answering all my questions. After that Emily Guy dealt with my application and she was fantastically helpful with all the requirements . Emily didn't mind me calling several times with the various enquiries I had, as I wasn't used to how all aspects of this were now done electronically. So in conclusion I would definitely recommend Thornley Groves to anyone wanting to move properties.","createTime":"2020-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3f9579f-898d-5dc8-9c05-88cd27d64d67","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have bought and sold a property through Thornley Groves estate agent and both times they have been very professional and keep you informed all the time of any updates. I would most definitely recommend them to anyone, it’s been a pleasure having Natasha Conway as my sales coordinator and Stuart Daniels for promotion buying and selling of the property.","createTime":"2020-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e77c83a8-9698-54cb-9d4a-0556834f0ef9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana has been great, always communicating and keeping me up to date with my property and explaining actions. Glad she is on board at Thornley Groves.","createTime":"2020-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1a10c1a-89ac-5b68-b235-6a010f2c8032","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily and Gemma were really helpful in sorting out a place for us. The process was smooth and relatively fast.","createTime":"2020-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b6ab9f22-2b73-5548-964b-297dfe6c3a53","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dealt with Shoshana Marks who was very helpful and understanding in dealing with rent fees for the coronavirus situation","createTime":"2020-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"da712cee-9579-530c-a8a0-b0c0a9d99b44","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao of Thornley Groves was very helpful and professional and helped secure a two year renewal.","createTime":"2020-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d34811f-8024-58a8-b1a3-69a92477251c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle Roberts was a pleasure to deal with and extremely efficient. Would highly recommend.","createTime":"2020-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"35d15584-bf73-53d3-84dd-cafeed6acd62","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord I have been dealing with Susana Ramao in Thornley Groves for a number of years and have always found her to be efficient and very competent in managing my properties.","createTime":"2020-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6132dc68-e91f-5dd3-b7c1-278db766593e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently renewed my tenancy with the exceptional help I received from Milena Bobeva. Amazing rep. The entirely process was done swiftly and with high competence. Thank you.","createTime":"2020-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d1b42adc-369c-518b-bf1e-abfd486a7102","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Property Manager Leigh Johnson, who has been super helpful throughout our experience as tenants with Thornely Groves.","createTime":"2020-06-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b2280f83-99c3-5c35-bd36-651797e7a584","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Was a little difficult getting someone on the phone in the morning when we discovered the leak but once it was reported they sorted everything whilst we were at work and we were able to use the shower the next morning!","createTime":"2020-06-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"415a9561-bdaf-52a0-9fda-9e858d164a49","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao was extremely helpful and personable!","createTime":"2020-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"46bf2d28-0fbf-5ecc-8c26-c0d619f3ac3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Lived in city centre flat managed by Thornely Grove. They were quick to sort urgent issues. I was in touch with Aimee Hobson, property manager, for end of my contract and return of deposit. She was prompt to respond and yet polite, clear and approachable. Quite rare qualities these days","createTime":"2020-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"10b972fe-ae46-5ac9-8517-ed8f074294d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Matthew of Chester customer care team have always been second to none. They endeavour to meet your expectations and are always willing to go the extra mile","createTime":"2020-06-12T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"5138be9f-d19a-5de1-8910-3242f78fae98","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-06-11T23:00:00.000Z","locationID":"THF"}},{"id":"773e940d-0289-5f0a-837d-cc4df5af2f2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the start to finish of selling my property Clare and Kelly at Thornley Groves made the process so simple and easy to understand. Despite the lockdown of business's and working from home both ladies were always a phone call or an email away with any help I required and always provided me with regular updates. They are both lovely hard working women who definitely went the extra mile to help me with the process of selling my home. Thank you ladies I couldn’t have done it without you both!","createTime":"2020-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"257b44e0-4dc5-52e4-9e55-d98710db3907","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao is my property manager, she is Professional, very helpful and respond promptly. I like her friendly approach, and her quick helpful replies. I'm glad Susana is my property manager,she really goes above and beyond to help out any way she can,I couldn’t ask for a better agent to look after my tenancy, please never leave because you are very good at your job! Thank you to Susana and to Thornley Groves Estate Agents.","createTime":"2020-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d767660-e9b5-5243-8766-8ac6ae30cc67","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have always been very efficient and communicate well on our properties. In particular, Susana Romao has been helping us with some recent business and has been excellent, keeping us informed of progress etc. Thanks Ben","createTime":"2020-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4681e4ef-e839-540d-925b-5a581846ef97","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily and the team at Thornley Groves have been very professional and helpful throughout.","createTime":"2020-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b42d91a0-b074-5af3-ab8c-6eaa7ab56a17","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I wish to personally pass on my thanks to Sarah and Emily at the Altrincham and Hale Branch in Greater Manchester, who have both been immensely helpful during the administration and letting. It is seldom that you find x2 individuals who can balance professionalism, patience and a friendly approach - such a rare attribute. You must be very proud of Sarah and Emily and I can only ask that you pass on my thanks and wishes to both.","createTime":"2020-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cff5551e-fffb-58a5-8cf8-3e1550e787f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had to contact Susana Romao a couple of times recently, she was helpful and respond promptly. One was contacting my tenant in organising electrical installation inspection. Communication via email worked well. On both occasions she understood my needs","createTime":"2020-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ff02d88a-aa5f-5400-9d0c-eb7640429f7e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just made a mistake when paying my rent, so I had to contact the agency. My property manager Hannah has been so quick with the response as always, and she quickly forwarded me to Lucy, as she is one of the account managers and probably knows better how to help me. Lucy has been very helpful and kind as well, and managed to quickly solve my problem. Great team!","createTime":"2020-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c960ac2b-28c7-5a4c-a21c-e8a4699b97a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson is a star. She is amazing, excellent customer service and always helpful. She is definitely a huge asset for the company.","createTime":"2020-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7ac9e23c-7407-597f-89c1-6f3d59230888","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The entire team at the Altrincham branch could not have been more helpful from start to finish! The timescales for our move were tight to begin with but add in the additional difficulties from the current pandemic, the process could’ve been a lot more stressful! Emily, Gemma, Rachel and Sarah really went out of their way to make our move a success and we a thrilled with our new house!","createTime":"2020-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c60e8b60-3e7f-5017-a3ed-38258da4d551","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves and particularly Katie Garner, have done a great job getting me new tenants and managing the existing ones. Their processes are compliant with current legislation and they will always keep me informed with any changes that affect my rental business.","createTime":"2020-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a16f585e-0d5b-552b-9488-c2cc7f7b8fe8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I and my family have used Matthews for a number of years, we were extremely impressed with their professionalism when selling our property (a whole end to end service, extremely responsive and provided guidance to us throughout the whole process). We were so impressed that we also manage some property through Matthews (both lettings property management and block management - house and apartment) and recommended them to friends who are doing the same. Our rentals are managed perfectly (excellent property management), when there is upkeep work required Joshua always provides quick quotes from their store of quality tradespeople and the work is completed to a very good standard. We have dealt with Aimee in the lettings team on numerous occasions, always responsive, friendly and professional, part of a great team ... makes us feel important which is excellent customer service... would recommend Matthews , as I understand a family run business, over the national / regional chain organisations.","createTime":"2020-06-05T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"3fb6b7c2-3b7c-5948-9816-21bcc485051a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had previous experience with Thornley Groves on the sales side and have always found their service excellent. Having just recently used them for rentals the service didn’t disappoint. Both Rachel & Emily worked tirelessly through a very difficult and challenging period to find the right tenant and with great speed & efficiency. Thank you to you both also for being so pleasant and professional to work with .","createTime":"2020-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"80633b8c-b860-582a-8d73-b5ac14e1864e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the beginning - valuing the house, taking millions of photos to capture the best views and efficient marketing to the very end - keeping the chain alive and kicking in particularly challenging times, Carolyne was absolutely fantastic. Carolyne worked tirelessly for us throughout a rather dramatic process, she is super efficient, organised and rather witty (😊) and always at the end of the phone or keyboard. ⭐️⭐️⭐️⭐️⭐️","createTime":"2020-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0c11b136-2bf7-52c7-9551-5928aab232a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Easy Rental Process. Great experience with @lucy Hobson and the team at Thornley Groves in Manchester. Easy process; no hassle; great service. Highly recommended.","createTime":"2020-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"53ad6bac-1ab4-5728-8f12-db21af12ff9c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle made my move to Manchester very simple and stress-free. Could not thank her enough for her time and patience.","createTime":"2020-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b8a3b5d8-df9f-5f3a-8204-c420eafcc7cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Entire team especially Shannon and Gabrielle were very helpful and professional. I recommend their services highly","createTime":"2020-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"94abdc1e-8cb0-547a-adf2-c69e2691aa6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Seamless service and very helpful at each step of the way","createTime":"2020-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d2f1e69-dfe6-55a4-bd6c-65e95b2d870b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We rented a property in Altrincham with Thornley Groves and were lucky to have Shamira as our Property Manager. On one occasion, I came home from work to find that I could no longer lock our front door. I contacted Shamira and she was able to send someone over within the hour, even though it was the end of the workday and the Landlord was out of the country. At the end of our Tenancy, she regularly updated me on the status of the end of tenancy inspection and the refund of our deposit, which we received in full. I would recommend this friendly and professional Property Manager to anyone!","createTime":"2020-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"82d86f3a-997d-51fd-b00b-7a91dc1ad6d1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves were recommended to us to to rent our flat in the city centre that has been empty for a couple of months. Sam and the team went out of their way to be helpful and responsive and within 2 weeks we had a tenant. Super professional and efficient. Thank you Sam.","createTime":"2020-05-29T23:00:00.000Z","locationID":"ALM"}},{"id":"8f529a0a-b8a8-5568-b6db-b5d7cede0baa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira was a great help, she made the transaction swift and seamless","createTime":"2020-05-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1bbb6b4d-746a-59ab-af6e-39b7492fed81","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Would recommend without reserve .I recently let my property with them and the service was second to none despite being in lockdown. Laurence particularly deserves a mention ,kept in touch throughout and always ready to give advice and help where needed","createTime":"2020-05-28T23:00:00.000Z","locationID":"TGL"}},{"id":"6e1743b0-3a5e-5f59-9eec-2c810bc83fa4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just went through the Checkout process for my tenants with Susana Romoa. She provided excellent service as always and made the whole process seamless. Thank you Susana for all your work as our property manager, you really looked after us and our property!","createTime":"2020-05-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"121e5c8a-e48f-592c-a8e3-9d958a9b8e54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service and efficiency. TG managing 2 properties for me, could not be any happier with their high efficiency and responsiveness. I would recommend my property manager Katie.","createTime":"2020-05-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"37ab93c6-549d-5f6a-8ce1-9a2b22d1e8af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience of starting a tenancy with Thornley Groves, especially with the added pressures of lockdown! Special thanks to Gabrielle Roberts for her quick and extremely helpful replies.","createTime":"2020-05-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc5b9cd5-544f-58ca-9678-5fbdaa4abe66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had are property let and managed by a Thornley Groves for over twelve months,and this has just been renewed for a future twelve months. Shamira For has been my contact through out, this time managing my property.it has made a real difference,and I have been confidant in how the property has been managed I have been kept well informed,and any issues at the property have been efficantly managed.it enabled me to relax . Shamira always goes the extra mile,and I am particularly impressed during this challenging time,that the standard of support has been maintained,it is reassuring.","createTime":"2020-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"30bd9c37-6c13-53bc-900f-a51ec01fdaea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was worried initially being transferred to another contact who managed the properties however I shouldn’t have been. Since moving in Susana Romao of Thornley Groves has been excellent at providing assistance when needed in my flat. The inspections are convenient and any issues I have raised have been dealt with incredibly quickly and very professionally. I would definitely recommend. Thankyou Susana in particular","createTime":"2020-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"434cfb49-fb92-5e70-a07e-1f51d2c38124","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Me and my flatmate were requiring a 2 bed property to move into quickly, with the pandemic ongoing. Samantha initially oversaw contact with us, and virtual viewings were quickly conducted and any questions about the properties we viewed were answered politely, promptly and thoroughly. Once agreed, Iulia was also very professional and responded in a timely manner to get our referencing sorted. Overall, Thornley Groves provided an excellent service and made moving into a new property as simple as possible.","createTime":"2020-05-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5bc1489b-1c89-55d8-a2df-d1b3945b934d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner has been really helpful with getting the fixes needed at our flat we rent in the city centre. She organises the contractor quickly and chases things up. Really appreciate all her help! It's nice to know you have a point of contact in branch.","createTime":"2020-05-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"25d8b07c-68df-5bae-b121-7b834d895c43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Shamira who is the main reason to provide such a score, because of her continues support and dedication.","createTime":"2020-05-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8f741fcc-9815-5c6d-9c48-0641f96f0441","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira has been exceptional in the care and dedicated support she has given us in managing our rental property. She has always been very responsive to any urgent issues and we have really found her approach a breathe of fresh air.","createTime":"2020-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"275b0b49-b508-5b62-b1cd-c395c3a424ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My previous Property Management Company looking after my flat in Altrincham was bought by Thornley Groves over 2 years ago. After a few initial hiccoughs their assistance has been first class and I am really happy with the service provided by Shamira Dar.","createTime":"2020-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2dcb987d-6671-5616-aab1-3e827c4d1068","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao manages the property I rent. Every issue I have reported has been swiftly addressed. Susana is friendly and professional. I would recommend Thornley Groves Estate Agents to friends that are looking to rent. Even during the pandemic I was safely allowed to move in and communicated to very well and even had emergency work carried out the day I moved in. All in all a positive experience. Thank you to Susana and to Thornley Groves Estate Agents.","createTime":"2020-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"32c66cdd-9333-5369-b923-fd8c0f4a9e57","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a tenant for many years now and dealt with countless estate agents and so far thornley groves have been the best. Shamira helped us with the reviewing of our tenancy after one year. Very quickly and professionally liased with the landlord and had everything sorted out within a week. She communicates very well, which I think is a good quality from a landlord and tenants perspective. Our past experience over the last year has been positive. When we first moved, Rachel was also very helpful. I think this shows that thronley groves are a good agency, and poles apart from most others in their industry. The only constructive criticism is the fault reporting platform can be annoying, and sometimes you are left not knowing if the issue is being dealt with or not. However a quick email to the team and they let you know, and on the whole it's a great idea. I would strongly recommend thronley groves to any perspective tenant based on my experience over the last year. If I were a landlord I would also be confident in their abilities to manage the property.","createTime":"2020-05-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8058646a-9d79-5919-8b11-ae49dc9be2c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just renewed my tenancy after one year. Shamira Dar​ made the process very quick and simple- was all sorted out within a few emails. Spoke to her on the phone as had a few queries and these were answered very clearly. She was very friendly and ensured everything was dealt with in a prompt manner. Thank you","createTime":"2020-05-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1701871-b2e5-5027-b800-cc86ea1947e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy was very friendly and always ready to help. She not only came back to me with the reports I needed swiftly but gave me other information that I would have also required before I even had to ask:) Thanks Lucy...I highly recommend her.","createTime":"2020-05-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3b00a33-b934-5452-9845-f8f7ffcd05d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I got a very friendly Response from some the guys I interacted like Gemma and Max. Nice it was always nice to talk to them.","createTime":"2020-05-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"978cd607-1151-570e-ac65-6080f2ace91c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves gave an excellent service under difficult circumstances with the Coronavirus, Corolyne Brindle was supportive and extremely kind and guided me through it, She was always there when I need to speak to her I could not have done it without her she really went above and beyond, A massive Thank You to her and Lewis who started the Journey of selling the house for me, I could not recommend Carolyne enough she was an absolute Star","createTime":"2020-05-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d89ea43-73ca-52fb-97a0-7dc08dab0518","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Whyte has been amazingly helpful in sorting any issues we have with the flat in a timely manner. She keeps up on her emails and will always reply quickly. Nothing is to big of an issue for her ! Really appreciate the help x","createTime":"2020-05-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"724d58aa-6631-5488-9653-890491d95126","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao provided us with an excellent service for our end of tenancy negotiations with the tenants. Clear and transparent communication throughout, she secured the best outcome for both myself as the landlord and the tenants. Really appreciate the work done, especially in a time like this. Thank you Susana!","createTime":"2020-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bfdd4c9f-6999-5869-a8a3-7f5b8271e5f9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was a landlord and they were a very professional team always there to help and promptly resolve matters, highly recommend this company 10/10","createTime":"2020-05-14T23:00:00.000Z","locationID":"TGL"}},{"id":"4a46b4b2-7d82-5697-a37f-2089ccb1a951","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve just moved into a Manchester Property and am happy. Considering the COVID circumstances I got good video reviews, it was easy to sort the contract and I collected the keys at the right time. I even managed to lock myself out and they sorted new keys straight away. The apartment is also clean and as expected. Thank you to Samantha and Iulia who provided very good service.","createTime":"2020-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"36f37107-7f97-52c9-82f1-e5f99b53f13e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been brilliant through every step of our renting journey. Hannah Whyte, our property manager, has been exceptional through every query and need we have had. We can’t thank Hannah and the team enough and really recommend them for every property need you may have.","createTime":"2020-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"51ba71c5-7565-56a1-b778-1d7955342eec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rachel at the Altrincham office was super helpful and efficient in getting us moved within a very short timespan .. really helpful","createTime":"2020-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"32b97993-fbff-5383-9d58-2efc31c84403","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I couldn’t thank Thornley Groves enough, they have always been perfect from the start, I have had a few agents look after my tenancy which have all been really nice but Richard is literally the best he is quick with his responses and very helpful no matter what the question is, even in the time everyone is going through right now. he really goes above and beyond to help out any way he can, couldn’t ask for a better agent to look after my tenancy, please never leave because you are very good at your job! Thank you to you and everyone in Thornley groves","createTime":"2020-05-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"19b1504d-cdc1-546e-a79a-269133b73b44","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had a problem in one of our properties and Susana Romao dealt with it in a speedy and professional manner. She even emailed me to let me know that the problem had been resolved. Thank You Susana","createTime":"2020-05-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"886921ca-2751-55b9-95cd-82eed43c686c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Received a lot of help from Hannah Whyte and Antony during my move. Made moving straight forward during this difficult time. Professional and helpful throughout, would recommend.","createTime":"2020-05-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fcc3cae6-17a9-5432-826e-a62631b8c017","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently Let a property with the Altrincham and received great service from Rachel and team yet again!","createTime":"2020-05-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2eb12717-fe9c-5c7c-9160-70c6d62566db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I moved in the new flat during this Lock down period and, thanks to Gabrielle everything went very smoothly! Also, Susana was very professional and efficient in sorting out some issue I had with the shower and the washing machine. She responded to my queries quickly and she has been very helpful. Thank you!","createTime":"2020-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c087f702-a311-5193-b415-48475f47bcfc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really helpful and professional support to enable me to quickly market and get ready my property for letting at a good price. Thank you very much to Kirsty Challinor and Shamira Dar for their help and for going the extra mile under the current very challenging circumstances.","createTime":"2020-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1a33c2e-21b1-59eb-9601-7d4223202ae8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira was both efficient and professional, thank you for everything! A wonderful service from start to finish! Thank you x","createTime":"2020-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8cfb93b5-5fcb-583f-a712-c253d269615f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have had Susana Romero managing my properties with TH for a while now. She is a central point of contact for all the properties and she has been superb since becoming my property manager. She is on top of any problems, she knows my properties when I call and she is open and honest about any problems. She is a real asset to Thornley Groves. As a whole I have sometimes found that Thornley Groves' own contractors can occasionally be a little over priced but have never had a problem with TH working with my own chosen contractors and it's good to know that TH have a contractor ready to solve a problem if I don't know one. Great service all round.","createTime":"2020-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba3564f4-c1ae-59b4-979a-2f3176191be7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Antony, Laurence and the entire team were brilliant during the entire selling process, listening to my concerns and in their dealings with enquirers. I was glad to have them all on my side - thank you all!","createTime":"2020-05-05T23:00:00.000Z","locationID":"TGL"}},{"id":"b392d88c-85d9-59e9-927f-07c2e0ca7e82","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our outgoing tenant's contract ended during this Lock down period. So understandably we were slightly concerned that our property would be empty until about September and faced with mortgage payments without the rental income. But TG has been working tirelessly in the background and filled the tenancy twice. Thanks firstly to Samantha Williams (lettings manager) who answered lots of our questions about changes to letting out during the last year. and then Gabrielle Roberts (Asst Lettings manager) for finding the new tenant and also Lulia for help. But the busiest of all is Hannah Whyte, our fantastic property manager, she's definitely a feather in the cap for the TG team, very quick at responding to our questions and very proactive. It's like there is no lock down lol.","createTime":"2020-05-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"42ad54b3-01c9-5b9b-b830-c2978aefe917","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service. Friendly & efficient team.","createTime":"2020-05-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef7e7bcb-94f1-5951-acf3-895434db963a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very fast response from, Akhil Hans. Professional","createTime":"2020-05-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"35f87001-bac3-53cd-846c-c1a241c6bc64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira Dar was incredibly helpful and supportive","createTime":"2020-05-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e3ca476-b6ec-522a-b282-305c14a6c489","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira is doing a great job.","createTime":"2020-05-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a375ff55-b17b-5868-a738-37894fac8f50","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Carolyne Brindle was great at communicating throughout with quick responses. Thanks for all your help!","createTime":"2020-05-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"64c2e7cc-1e1c-5f11-806f-7f78eb74e94c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao of Thornley Groves was very helpful throughout the end of my tenancy. This was all during Coronavirus lockdown, which barely hindered the process. Susana provided me with all required documents, prompt email correspondence and helpful telephone updates. The deductions from my deposit for cleaning (£180) and removal of two bathroom rugs (as far as I know) (£20), seemed a little on the high side, but this is not the fault of TG or Susana.","createTime":"2020-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"53e3eea9-99a2-5318-a9bc-1ef435970b83","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've just renewed my tenancy agreement with Shamira Dar at the Altrincham branch. It went very smoothly, in fact the whole process was more efficient under lockdown than it it is usually! Shamira was extremely helpful and responsive to any communication.","createTime":"2020-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7bad2645-e401-595d-9c0c-22b6a580c396","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Under the difficult circumstances at the moment Shoshana Marks has been a massive help! She has great customer service. Thank you.","createTime":"2020-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"59e9b18b-9b4b-51e6-b9af-967c91c4207d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah has been so helpful. Really good and can be trusted. I will definitely recommend to my friend.","createTime":"2020-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4e2cce81-ad15-5f3d-aebd-0b058dc911ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee at Thornley Groves always provides prompt and reasonable advice. She responds to my queries quickly and clearly and helps us to keep on top of matters relating to all of our properties. Very happy with her support. Ben","createTime":"2020-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"19d334a4-717c-5868-aba4-a3ef50db9344","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Deal with management fees problem with nice lady Susana, good service and quick response! Happy to deal with!","createTime":"2020-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2af50ff8-daaf-5b02-b262-d910badbcd74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Shamira, the tenancy renewal went smoothly. She has been very helpful with everything. Thank you, Shamira.","createTime":"2020-04-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f5f5b07-8375-5e94-bb76-e44246ea31f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Every efficient renewal of tenancy process. Easily and swiftly handled by Susana Romao. She covered all the angles including the need for an EICR.","createTime":"2020-04-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"094285cc-be0a-5cfa-8c27-c97759d52281","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, prompt efficient, I would recommend for a hassle free move. I was dealing with Sally Ann Coleman from Swindon branch","createTime":"2020-04-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d590451e-e39d-5ad8-a3db-78e408815aa6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It’s my pleasure to work with thornley groves office.Thanks for the agent Aimee for the collaboration and kindness. She was Provided service and speed of response, as well as cooperation of the maintenance team. Thanks Aimee and thanks Thornley Groves Team.","createTime":"2020-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"894f57bd-3ed8-5e8b-bc5d-93d300d379c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As an overseas landlord, I am more than happy with the service I receive from Thornley Groves. Susana Romao keeps me up-to-date of any issues and gives me a very prompt, efficient and comprehensive service. I´d be happy to recommend TG to anyone.","createTime":"2020-04-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"05261d89-56e3-5a0a-9bf4-f5bf1d6d1ff0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Samantha Williams was very professional and efficient in sorting out an apartment for me in Central Manchester, despite all the difficulties that the lockdown caused for everyone. Was also quick at replying to questions and very helpful from the off. She also processed all the paperwork/references/checks with greatly appreciated swiftness.","createTime":"2020-04-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"38c25dd0-a158-5305-8ba8-c27a6e4f3534","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer service from Susana throughout my tenancy. Great at keeping you updated with progress and always happy to help with any questions you have.","createTime":"2020-04-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5fb49df3-658f-53f3-8fd1-d3aff23e4684","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been very impressed with Thornely Groves, in particular Shamira who has been a great property manager so far. During sensitive circumstances they were great and provided a professional service.","createTime":"2020-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"10fd2a9d-1d2f-57ed-aa94-3d87f3eb66bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson has been extremely helpful and efficient at assisting myself with the renewal of the tenancy agreement. A big thank you!","createTime":"2020-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f5ffc03-15e7-53d5-8150-9f26a572c7b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare and Kelly managed my rental property for a few years and more recently greatly assisted with the marketing and sale of the property. Without their assistance dealing with the buyer's numerous onerous requests I don't think the sale would have completed, particularly though very difficult times with the lock down. They replied quickly and professionally in all dealings and went above and beyond my expectations. I couldn't recommend them enough...","createTime":"2020-04-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"580f821d-0d7c-5e31-9987-6dfe6695c18d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My partner and I were very impressed with the service and communication by Thornley Groves Estate Agents, specifically Samantha and lulia from the City Centre Branch. They have been extremely prompt with emails and have always helped with our queries. We have rented for the past several years, and would say this is the best service we have received. Would definitely recommend. Appreciate your help guys. Liam and Katy","createTime":"2020-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6b166f00-23c0-5018-a958-03c790cd4d2c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah has been amazing to us since we moved in. She’s always polite and happy to help whenever we have any queries. Thanks Hannah!","createTime":"2020-04-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9257f701-b2ca-5b79-aca6-1e23e5d018e1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really fast.Hannah Helped us with all our queries.","createTime":"2020-04-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aa3433f0-d881-54b2-ac84-733248beece2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend for managing your property or selling. We live in the USA, Michael Herwald rented and managed our property in Salford for 3 years, and then sold it for us. Even though we live in a different country, the process was stress free and professional. Laurence was great and kept us up to date on everything.","createTime":"2020-04-14T23:00:00.000Z","locationID":"TGL"}},{"id":"0a09e122-2efa-5c57-a680-22880b0fbb34","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just want to thank Katie Garner at Vimto Gardens branch, Manchester for her very efficient and prompt service. Katie responds quickly to my requests and queries and keeps me well informed. A pleasure to deal with you, thank you ⭐️","createTime":"2020-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e1317fd9-7f75-51ec-a2b2-33b3a84ac52f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently sold my house through Carolyne Brindle at Thornley Grove in Sale, she managed the whole process for me. I sold the house due to me moving overseas which made the property sale even more stressful but Carolyne was a massive help and I could not have done it without her, with constant updates and making sure I was well informed throughout, she made the process very simple for me and the house was sold and completed extremely quickly. I would highly recommend her services to anyone, she is a delightful person to assist you and very skilled at her job. Thank you, Carolyne and your team!","createTime":"2020-04-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"74d00350-39a1-559d-96c8-e1e1f5af0055","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I needed a Tenant Reference urgently during the Coronavirus lockdown. Thought I wouldn’t stand a chance under these difficult times however I was wrong. Within Following my email, Viltaute responded the following day and I received my document with 24 hours. She was friendly, professional and super efficient. I am very satisfied with the service I received. Many thanks","createTime":"2020-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"adc264c2-6bba-5a5d-a4c6-9e3d6b091f86","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have enjoyed a fantastic experience with Thornley Groves. Our property sold quickly and smoothly. All due to the communication and professionalism of Stephen Clayton. We recommend them most highly.","createTime":"2020-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"97e66bdc-9c4d-5bf4-a408-a45e43a38ffe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I received top service from Susana Romao, who is really caring and very professional!!","createTime":"2020-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"577ad6ad-2d10-5c3c-97fe-eecd2a0b455f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have been dealing with Katie Garner, for a while now & can only state; totally professional / customer focused / prompt & always with sound advice & support. your management should be proud of your work ethic. Mick","createTime":"2020-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1a95149a-d503-561a-85ee-ff0436c861dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Reported an issue to my housing rep Katie Garner and she was very responsive and efficient, having fixed the problem reported the very next day!","createTime":"2020-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d29b192-e976-5da1-9322-f56c69ca65c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As always a first class service from TG !! Thanks to Aimee for all her help. Regards","createTime":"2020-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"99a99000-a91c-5852-8465-1fb3cb66cece","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I faced a problem with my tenancy contract due the Covid-19 and luckily Viltaute Paulauskaite came to my rescue. The agent was very helpful and took care of the situation in a very professional and high standard way. She took the time to listen to my issue and worked on a solution that would help me best especially in this stressful time. She handled the situation in a very quick and efficient manner which relieved from a huge weight on my shoulder. I am so grateful to her. Many thanks for your great service!","createTime":"2020-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8fb777e1-8481-51b3-bddb-0d4e24fb6653","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very professional dealing with Shamira","createTime":"2020-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"88b3e144-26c0-5a15-a0b3-c9e75529a526","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee has been really helpful and willing to aid us with all of our problems or questions we had. We are very pleased about her being our contact person. Each question or problem we had, was quickly answered by her and we are thankful for that.","createTime":"2020-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bedfc57a-2b87-5e7a-ab80-43154792009c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"With my tenancy coming to an end this month and the current COVID-19 situation it was extremely helpful to be assisted by Thornley Groves agent, Delyce Odendaal. She made this already stressful times for me easier to handle. Delyce your quick assistance to liaise with my property manager was much appreciated. Extending my tenancy has never been so quick and easy.","createTime":"2020-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"56b7cbf5-d63f-5656-b94b-db6ebfb122f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient","createTime":"2020-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1606da01-64d3-5dcd-b7f2-4dc0edc48478","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira Dar did a great job in both advising us of what rental we could achieve and contacted the present Tennant with a view to secure a long lease at the specified agreed rental. Shamira secured the rental agreement in good time prior to the lease expiring so we did not have any rental income gap (a most impressive achievement). Thank you","createTime":"2020-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c07c285b-164f-5739-b89d-9bce50efb4f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service. Sandra cwika is extremely helpful and always listens to any issues we have . And sorts them out asap . Highly recommended. Jane and Andy Williamson","createTime":"2020-03-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"95938ba1-85ca-5dc3-bc95-5cb3eae299d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thorley Groves is a very good agency. They always try to sort anything out when you need it, as soon as they can. I'm especially grateful for my agent Susana Romao. She is such an excellent agent, kind person, always reply to my emails immediately and she has always been there to helped me and my family.","createTime":"2020-03-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"22426529-142c-5fd3-8a45-c21dd2d1e1d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thorley Groves is a very good agency. They always try to sort anything out when you need it, as soon as they can. I'm especially grateful for my agent Susana Romao. She is such an excellent agent, kind person, always reply to my emails immediately and she has always been there to helped me and my family.","createTime":"2020-03-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0bd17e44-e6f6-5aca-8f6c-77f7ceba7a95","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Easy to talk to and always get back to email enquiries.","createTime":"2020-03-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0c550ecf-9e3e-5494-80e4-98deda8a5ac7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"i worked with Hannah on the renewal of our tenancy agreement. She was very helpful to explain the terms of the renewal and to help us get everything signed in time.","createTime":"2020-03-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"424c424a-4d79-5eba-9f33-8cadda46c332","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Robert at Fallowfield has been mega helpful the last 24 hours when I let him know my fridge was faulty. He arranged an engineer to come straight round and has ordered a replacement swiftly. Quick responses to my questions throughout. Would recommend!","createTime":"2020-03-27T00:00:00.000Z","locationID":"THF"}},{"id":"f3436194-36fb-58d5-bb05-2b238731916f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been working with Susana Romao of Thornley Groves for few years now. Professionalism, speedy responses to emails and queries, excellent delivery, and, most importantly, creativity in finding solutions to emerging issues, are her trade marks. Very satisfied really.","createTime":"2020-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"01d986b9-49a0-5034-a9b8-1f69b7f53d47","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As always Shoshana Marks gives first class customer care, especially in these times of crisis. Shosh was understanding about my needs at this time and made things alot easier.","createTime":"2020-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4df8af21-4eac-56b2-8dde-df5046706e3e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca has always been very helpful, particularly regarding maintenance issues which have always been promptly dealt with.","createTime":"2020-03-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4add323a-1e98-52a4-9f6e-49be84c729e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Corey and Beth made it really easy and simple for us to find a nice student house. They were both very communicative and quick to respond to any questions we had and it was easy to coordinate viewings and make sure all the documents were in order. Thank you!","createTime":"2020-03-24T00:00:00.000Z","locationID":"THF"}},{"id":"2fd1b4a3-5017-5743-b457-393532419f55","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca Pinkney made our renewal process so straight forward, keeping us up to date with each step.","createTime":"2020-03-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6462fe30-6aa8-5a01-b2ef-df5db0450e8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant, best agent I’ve worked with. Rachel, Emily & Gemma always make the process as easy as possible and are always there to help","createTime":"2020-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"931063ee-fd4c-58d9-b14f-b785db8e1b62","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon has been super efficient on both occasions I have dealt with her.Friendly and corteous, a credit to Thornley Groves.","createTime":"2020-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e1a4e06-7703-5289-b7d2-0f9e5ed3432e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"No hesitation in giving Mathews of Chester a five star review regarding the sale of my property. It was listed quickly and sold quickly. The team were professional, friendly and efficient. In a word:- RECOMMENDED.","createTime":"2020-03-19T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"895f02d7-de48-5240-9cd6-87e33e0bc876","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson is an excellent ambassador for Thornley Groves. She was polite, professional and knowledgeable. Aimee quickly replied to my emails and provided the information I requested. Can highly recommend !","createTime":"2020-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9ec043b-350f-55e7-b404-271af61ab893","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca Pinkney has been quite helpful with my tenancy renewal, she has answered my questions and been quick on the whole process.","createTime":"2020-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf4f001d-e4cc-560e-9036-d898d53d6e59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleishia is a credit to your company, helpful fast and efficient","createTime":"2020-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ea6d4684-8d94-51e1-8205-3bbce63c171c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana and Delyce have been really helpful.","createTime":"2020-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"651f115b-3d40-5584-a5e4-3bc590fd4032","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing service from Eleishia","createTime":"2020-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"56be5c2d-5fb6-5f64-a624-265c53a78955","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves can sometimes seem to be all over the place in terms of who you are dealing with, but since I met Hannah Walsh that has all seemed to evaporate! She is on the ball, very efficient and at all times pleasant and a pleasure to deal with. She has made my life so much easier since she took over managing my properties and I would not hesitate to recommend her highly.","createTime":"2020-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b38eb35e-8dc3-5b45-beee-5c3c1232c2c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Shoshana when handling my rent & legal protection cover.","createTime":"2020-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"02ebd1f7-134b-5bcd-8767-4e11a8d5de88","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have rent a house With Thornley Groves my experience has been excellent, especially the costumer service that I received from Shoshana Marks. I would recommend this Agency for everyone. Dario Agliozzo","createTime":"2020-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd81c474-3e24-5692-b82f-ec3628186448","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very detailed and helpful service from Susana who helped us with any questions we had big or small to do with the property, and went above and beyond during our move. Thank you!","createTime":"2020-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"02acc370-9ea7-555c-b17e-47c3ce87215d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very pleased. Was helped with my query by Shoshana who, not only resolved it promptly, was very friendly and made the process easy.","createTime":"2020-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c2456f7-3fbb-5038-ab0c-cb43c1436044","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very kindly, experienced and professional Staff- Thank you Holly Jaskson!","createTime":"2020-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"988f5c7b-c6ab-5ba4-a756-8c573927bfbe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao","createTime":"2020-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a06510d4-d725-5b45-b606-a79b87e03310","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really appreciated today’s show round and the useful advice given by Nicolas and his colleague. Very knowledgeable in their area of expertise. We’ll be in touch soon.","createTime":"2020-03-12T00:00:00.000Z","locationID":"THF"}},{"id":"c3e42dab-7181-55f2-b0aa-86f867a319a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare at Swinton Branch I have had several dealings with Clare with the property she manages on our behalf and a new property that I have asked her to take over the management of. She is extremely helpful and has gone above and beyond and I look forward to dealing with her on the next property.","createTime":"2020-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8913b245-9120-5ed3-a224-1ea28c45b74b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was happy with service I got dealing with Shamira Dar but was taken back as why I have had to renew my tenancy agreement in March as it's not up for renewal until May.","createTime":"2020-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7505745b-5451-57eb-b36d-04e4aecf6f0a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This review is based on my recent experience that I had with Thornley Groves. I rent a property which is let and managed by TG - and it was time for me to renew the contract. The contract renewing process was absolutely hassle free - of course I did have some queries/requests - all of these were handled/addressed very swiftly by the property manager Gary Nicolson. I found Gary to be very professional, polite and knowledgeable - it was an absolute pleasure to deal with him. Thank you for this.","createTime":"2020-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b67ab4e-ad07-53a9-ba0a-bee7440df040","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We received excellent customer service from our agent Ms Laura turnock during our application process. Fully satisfied with all the help she gave us and been a genuinely warm experience with her. I would definitely recommend thornley groves to friends if and when they start looking to buy or rent a property. Thank you Ms Turnock for all the warm help. xx","createTime":"2020-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"24aaed07-6e43-51b7-bf7d-cbe1559c08c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My issue had been dealt with straight away. The 5 stars relates to this one particular matter. My overall rating of the agency would be 1 star or less. Worst experience I ever had. I would not recommend them to anyone and looking forward to the day I am moving out from this house.","createTime":"2020-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ffe5495b-9a96-5103-9dc2-803c3808e292","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly Jackson - is always helpful and efficient a pleasure to work with - thank you x","createTime":"2020-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc03afd6-e855-5324-9854-17d065129719","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominic and Charlotte were very helpful. Highly recommend","createTime":"2020-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"97419fcd-3064-5036-80f0-4594fb83fd2e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very quick service in extending my lease - well done Rebecca!!","createTime":"2020-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"91a88cfd-7c4e-520c-b8f9-fedad72bf2f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Regarding the issue reported on fixflo about the cistern constantly flowing I have to say that Susana Romao has carried out an impeccable work and customer service. The engineer has come the day after we reported the issue and it’s already fixed.","createTime":"2020-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3f9424dc-7d83-5ee5-bd8d-2240aeebd448","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana from the Whitworth Street Branch was very helpful. She responded to my emails in a timely manner. Kept me informed at all times of progress and gave clear instructions. Exactly the service I required given the situation. Thank you Shoshana.","createTime":"2020-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a8268c09-a086-55fa-b8d9-e3a046c2d5ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The 5 Stars just because of the huge support we had from Samira Dar \"Our Property Manager\" after struggling for 9 months for all of the problems we faced and have been sorted out in no time with Shamira.","createTime":"2020-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"986fe2fb-42dc-55c1-99e5-f4d266d37068","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We received great customer service from Susana Romao during our checkout process. Susana kept us updated on what was going & informed of next steps. Thank you :)","createTime":"2020-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4d7b5e5f-2c4e-5bd5-b982-dd4eda4eb127","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"HAVE ACTED FOR US FOR OVER 20 YERAS . COMPLETELY SATISFIED . OUR PRESENT CONTACT FOR DAILY MANAGEMENT IS SHAMIRA DAR . EXCELLENT. D.SIDI CHAIRMAN","createTime":"2020-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"48161d63-f460-5b95-8e9b-30e9421d2c27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee is a wonderful estate agent, who is very helpful and timely, and I greatly appreciate her effort.","createTime":"2020-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"da473811-b53f-5fa5-a641-304b7be95f32","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a very pleasant experience with Shamira, who helped me with some issues. Thanks, Shamira.","createTime":"2020-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"79daaceb-7afe-5e20-87f0-39e5457d559c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Would just like to thank Ryan Jubb for all of his help in trying to resolve a series of ongoing issues, always helpful, insightful, easy to talk to and friendly to deal with. Thank you Ryan.","createTime":"2020-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"04a310c4-bfbf-59b3-86e4-bcc766dd96ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with this agency for a year and a half and the nice thing about them is that they respect other people, and they are there when you need help. Gary Nicolson​ is the person responsible for our building, and he is a very nice person, and he does replay to his emails. He also tries his best to help us with any report that we submit.","createTime":"2020-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f9fc267c-d5b7-5a1f-849e-16b6aa272ace","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma and Emily have been great through our home search. Gemma has helped us find our dream first home, and Emily has ensured we could process everything quick and efficiently! Thank you to the team :)","createTime":"2020-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f28c1ee0-f4d7-5a20-a822-f70703316fdc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They arranged my tenancy quickly and efficiently. Charlotte in lettings always gets back to me if I have any issues regarding the property and sorts it out","createTime":"2020-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba7bbe84-6f4a-581e-afbb-7739dd341715","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clear explanation and very quick response","createTime":"2020-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1fe5e113-c0b0-5998-9960-760e08bdf8b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really fantastic service received. Everything was very clear up front, they worked to my restrictive timeframe, got the flat on the market and I had a great offer in a week which I accepted and it all completed relatively smoothly. The sale process was was handled all the way through by very professional staff who managed the buyers, the solicitors and kept things rolling. For the commission paid, its worth every penny. I can not recommend enough.","createTime":"2020-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"43ac2fda-ec49-5001-8ea0-78393fbbf50b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After recently being burgled Hannah Walsh did a very good job of getting our locks changed on the same day and helping us out with any concerns we had. We appreciate the help and speed at which she did this for us!","createTime":"2020-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"14fa8d80-930e-59c9-bc19-4584e60ff5db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I receive prompt and friendly communication from staff at Thornley Groves - Eleishia Rowe is my contact and has been very helpful.","createTime":"2020-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b4cf1b58-3138-5dba-ac05-fcfd3c02cfa6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves has been letting and managing our properties since 2008. Our property managers have been changing constantly over the years, which has not been easy for the follow up of the maintenance issues. However, Ryan Jubbs, our recent Property Manager has been patiently putting as much effort as possible to resolve the various challenging maintenance requests from the tenants across our properties on a timely and effective basis, to satisfy both the tenants and the landlord at the same time.","createTime":"2020-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd85a87b-c3a4-5e4e-9a47-c31f1041592f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Have been recently speaking with Katie Garner regarding a few issues with both flat and building and she has been very accommodating and proactive to sort all of this. I also would like to give credit to Ashley Simpson. My flatmate and I had a lot of landlord trouble last year and he was extremely helpful with finding us new flat options.","createTime":"2020-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"72bfd98d-9eeb-5d7b-b3da-0c4dbb997b0c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Turning Around The letting, and initial management and set up seemed to be disorganised and I could relate to all of these comments about poor communication, however upon completion of my tenancy the finalisation and aftercare by Delyce Odendaal has been delightful, She really is such a ray of sunshine to this Company! Every phone call, felt helpful, constant efficient communication including using the repair system effectively and efficiently! so Thornley groves may have stepped it up because this is a complete turn around! very thankful and Wish Delyce was managing my property all the time! So maybe take a chance, as someone has made a change there! Thank you!","createTime":"2020-03-06T00:00:00.000Z","locationID":"SAL"}},{"id":"c79fc0c6-e593-597d-9f82-452135628674","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"JHolly Jackson has always been very helpful or passed me onto a colleague who was able to assist with any queries not relating to her department. Thank you Holly keep up the good work.","createTime":"2020-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"76f64bbb-030c-5417-a37f-a3bfc98d02ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service, Susana Romao has been extremely helpful throughout my journey with this organisation. I recommend Thornley Groves for purchasing or renting your property. I am still a customer user after 7 years.","createTime":"2020-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be319c95-3295-55ca-a962-6b9976802a39","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely, friendly and helpful - Thank you","createTime":"2020-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ddf2783-ddc5-563c-8fb4-fc0026c4e225","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The letting, and initial management and set up seemed to be disorganised, but granted this was over a year ago, upon completion of my tenancy the finalisation and aftercare by Delyce Odendaal has been delightful, She really is such a ray of sunshine to this Company! Every phone call, felt helpful, constant efficient communication! so Thornley groves may have stepped it up because this is a complete turn around! very thankful and Wish Delyce was managing my property all the time! Thank you!","createTime":"2020-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e16d83a1-676b-5cd2-ba17-5788d9347a01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly, helpful and efficient.","createTime":"2020-03-05T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"f1f87241-6b30-5bbc-8671-9b5a967f9ab8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-03-05T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"45db8f33-401f-5316-95e1-7b55489dbf28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had an ongoing Cistern issue which was initially solved by a plumber organised by Ryan Jubb, the issue apperared to be solved for a few weeks but then started to re-occur and left us without the use of the toilet. The issue occurred on a Friday morning and i immediately contacted Ryan about it as with it being Friday i had to get it sorted before the weekend or we would of been without a working toilet until Monday at least. Ryan spent most of his morning chasing a round emergency plumbers on our behalf and thankfully found one who could attend that afternoon, the issue was resolved on the same day and we are very thankful to Ryan.","createTime":"2020-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0235fcb1-e05c-5ed6-842a-dac0b62f9ae1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When letting out a property the regulations and rules are ever more complex as to what exactly is required especially when you live a distance from the property. TG provide a very thorough and professional service that covers everything that you need to ensure that you are compliant with all the relevant laws. Sarah Tarmey helped me arrange all the checks and certificates that were needed in a friendly, efficient and professional manner. She made the process as easy as possible and helped me understand what was needed and all of the possible options. She was very helpful and I can thoroughly recommend her professional help which was essential for me as the landlord.","createTime":"2020-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6a16411-6fc7-5a90-b3cc-fd2e121667b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Shoshana Marks ( senior accounts clerk ) for going above and beyond when dealing with a very challenging tenant. Shoshana is so knowledgeable and explained everything to us every step of the way. We can't thank her enough for all of her hard work. Shoshana is so approachable, nothing was too much trouble for her and she has a really positive attitude that helped support us through this trying time.","createTime":"2020-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"134b242d-c15f-55fe-a99b-6c7138cfd6a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca recently took over managing my apartment.A pleasure to speak to with great communicating skills,always looking to go that bit extra to help out.Much appreciated.","createTime":"2020-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4132cb73-06c1-57f0-aebe-45c9b5171db9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very good agency. Specially katie who always take patience in answering and solving problems quick. Thanx Katie.","createTime":"2020-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c852f406-5447-5eff-a088-69bbf82aed65","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been the ( joint ) Managing Agents for our Chorlton Mill properties for 15years now and in the main we have always received professional efficient friendly service. The do not have a fast turnover of staff which enables us to build ongoing close working relationships with our designate management team, which, given the number of properties that we have, makes my job easier😊 I am giving this review now because I wanted to highlight a recent experience and acknowledge the exceptional response and service that I received from a new member ( to us ) of the TG team. I will not go into detail of the issue, it was quite complicated but one email to the accounts team and, almost by return, I had a response confirming that the issue had been resolved, a refund payment made, the supporting documentation was attached and indeed when I check our account the funds were already there. It was very refreshing to not to have protracted correspondence trying to resolve an issue - which is quite often the case with some companies that one has to deal with these days. So, I would like to say a special thank you specifically Shoshana Marks ( senior accounts clerk ) who dealt with this specific issue for me. Thank you Shoshana for your prompt action and attention to detail in resolving the issue 😊","createTime":"2020-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d2318571-bd49-526c-9856-76b9d6f20101","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been dealing with TG for over 10 years as both buyer/seller and as landlord. Most recently I've been very impressed with Charlotte Mawdsley for the efficient and professional way she has helped during the sale of my property. As I live remote from the north west I rely on this level of service and have been very impressed with Charlotte. Gary Millar","createTime":"2020-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b4589eb7-c905-5da9-bf07-3594f711ba8b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was the tenant for almost 3 years. I found the agency friendly and professional. One of the latest contacts with the agency was the referencing request, that was dealt with swiftly and in a friendly manner by Akhil Hans. Thank you","createTime":"2020-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"92f9c7f4-d793-59bd-9015-aa7bcc2748eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves very professional and help make moving house a little easier. Any maintenance issues go straight to Max Hopkins and he is quick to respond and rectify any problems straight away! Very helpful and delivers to a high standard!","createTime":"2020-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1a77452-f98e-58e2-9a2c-c483fab7b6a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly from Thornley Grove showed us around a property and was a delight to deal with. She was very flexible with viewing times, had all the info we needed and kept us updated throughout the process.","createTime":"2020-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"aea7fa11-8aaf-5a8d-b696-8646436aa35a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah Epplestone was so friendly and helpful when looking at flats. She answered all my questions got back to me quickly and answered open and honestly. The whole team is professional and friendly. Highly recommended!","createTime":"2020-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1960044-5e23-582c-a2fd-38b28f9f8663","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleishia has helped me so much by arranging a payment plan for me to pay the rent as I got into arrears due to certain circumstances, she is so professional and helpful.","createTime":"2020-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5685ffd5-b4ad-507e-a553-957704f15a01","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Charlotte Mawdsley for her most prompt response to our query. Matter concluded v satisfactorily.","createTime":"2020-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c73ae7f-9132-5dd6-806a-82e3cf7f232b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana help me writing a letter as proof of finished tenancy agreement.","createTime":"2020-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9e908afa-4e35-552d-bfe0-50c3946d6395","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic Service From our first contact with Sarah Epplestone the service she has provided has been fantastic. Sarah has made the whole process clear and simple and kept us informed throughout, she has a lovely friendly manner both over the phone and in person. Thank you Sarah","createTime":"2020-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef29cd4d-217d-5d3d-97f0-51618a7dee4f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks Eleishia so much for being a great help when my tenants were not paying the rent, and thank you for talking sense into a very angry landlord husband of mine!","createTime":"2020-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a3012c5-a344-50b2-b76f-42516567578e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleishia from the accounts team has been exceptionally helpful to me by completing my reference super fast as I needed it urgently to move into my property. Thank you","createTime":"2020-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7ac85c18-3773-563b-9a44-720625f487d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had good service from Thornley Groves. Shamira Dar is my present contact Working out of their Salford office.She is very helpful and conscientious","createTime":"2020-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"97a6b953-3619-5984-aa3a-9e7a89a26552","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana was really helpful, very good customer service!","createTime":"2020-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"17d9cdcc-a0f5-5fd0-832c-3cd77c507954","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca is alway helpful and very professional. Thank-you","createTime":"2020-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f73e431f-9619-5505-95f0-02fb17d86063","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, always polite and helpful.","createTime":"2020-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"39129a25-fc54-5d7b-938d-2606d287133c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I selected Thornley Groves after a lot of consideration and after going to all the main estate agents in Manchester. My property is managed by them since 2016, I never had any real issues or concerns. For the past two years since they allocated teams for properties my property manager is Ms.Garner Katie. Have no complains, she emails me when there are issues, usually I respond immediately, which gets the ball rolling and everything is sorted out in 2-3 working days. Generally have no complaints and would recommend the blue team and Ms.Garner.","createTime":"2020-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"479903e5-2acf-5440-b52a-af02f85dfb1a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Their service has improved and responses are quicker now.","createTime":"2020-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6b17546-2d7b-5629-b8cd-1e9458267c57","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tenancy Thanks for the help from Kirsty, Dominic and Charlotte in Sale, I recently rent a nice apartment. Kirsty provided much advice, provided regular updates and communicated with me even outside office hours. She provided extra help and guided me on the first day I collected the keys. Much appreciated. Dominic also provided a lot of information in the tenancy process. Charlotte was accurate and efficient in the documents processing.","createTime":"2020-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f899096c-8080-5342-bead-787bec4e1efa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you so much for the excellent service provided by the team - Akhil Hans was prompt and extremely helpful in providing me with a reference needed for my record, Aimee Hobson in simplifying the steps needed in order to solve my issue. Very prompt, friendly and professional!","createTime":"2020-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8928795f-337e-55f5-98c0-83052aa509cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao, Property Manager, is never anything but helpful. And deals with my queries/requests in a timely manner.","createTime":"2020-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3df4355e-616c-56c8-bd6e-42c029a219c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"good professional rental management","createTime":"2020-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c6adb60-4322-543c-b92f-3b0a041b16b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"When moved in the property had some issues but our property manager Susana Romao dealt with issues and fixed them within the first few weeks.","createTime":"2020-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"93d6d9c2-1ea5-5a2b-b34d-59ac9dbb0d71","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Good service and communication efficient, in general","createTime":"2020-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"72a9422d-9777-5386-9093-9d248a3ce6a8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Good service","createTime":"2020-03-01T00:00:00.000Z","locationID":"STY"}},{"id":"2129efc1-234f-5b21-b2e6-9b77638544b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Met Charlotte and Sarah from the Compliance Team for the first time last week. They made me feel very welcome and comfortable when first introduced. They are very warm, polite and down to earth people and are very approachable I found. I look forward to working with them for the foreseeable future!","createTime":"2020-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4787cf4f-2ef9-55ab-a234-a2fbb60f3125","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves provide a really first class service - whether you are buying or renting. The staff are always helpful and polite with just a dash of (well intentioned) humour.","createTime":"2020-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"061587b5-0c4d-5e74-8c5b-7c59537a65fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently had various complicated issues with a number of my properties . These were all resolved professionally by Delyce and het team .","createTime":"2020-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b5e9141-ff4a-5da3-8a8e-fcb7723ed51c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service with a personal touch from Shamira","createTime":"2020-02-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"33244427-1a5c-5fbb-81c2-70be720723e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Made several enquires about different properties and was always able to speak to them. Very knowledgeable and always professional to deal with.","createTime":"2020-02-28T00:00:00.000Z","locationID":"SAL"}},{"id":"d88284db-fc37-56e1-af7e-b7538b785124","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was looking for one Studio urgently and in one week I managed to get it. Don't know how to say but the service was given to me was the best I had. I had big help from Laura turnock, she guide me to all the steps and I manage to move in to the property in one week. Any sort of question i had was given in minutes. So I say that is very good could ask for notting better. Thornley Groves is in fact good agency and good staff. 5star","createTime":"2020-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a5aeffd7-26ab-5df5-9e01-2a8ba1f9382e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with Thornley groves.Whenever I had an issue with the property ,they were very quick to get the problem resolved.Property manager Max Hopkins of my flat was so quick and prompt whenever a request was sent.Thank you so much.All your services are verymuch appreciated. Tiby","createTime":"2020-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"640691f9-150a-5d99-85ee-8d441812a7bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"There was a small VAT error on my landlord statement and I contacted TG to query this. Lucy Hobson quickly rectified this in a professional and prompt manner which was very reassuring. It really helps to know you have this support in place if you ever need it.","createTime":"2020-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"243ffbd2-38cf-5229-9f32-9ae290edb5a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have rented property through Thornley Groves for many years and always return to them for really efficient and friendly service. Lately we have dealt with Lucy who liaised withTDS and the recent tenant to every bodies satisfaction. They have never let us down.","createTime":"2020-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d457b2d0-016f-57fd-afea-aebd845a07a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience when moving to a new apartment. Gemma and Emily made it so easy, they were always quick to answer questions and were full of advice. Definitely happy with my decision to move and use Thornley Groves.","createTime":"2020-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b916e0b-61d9-50a3-90fa-7c2acad1a26d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Exceptional service again from Susana at TG - reassuring to know that she is our 'middle man' as I know any issues will be resolved quickly - her communication is great - keeping me informed of any developments as and when necessary.","createTime":"2020-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f681996-7352-526d-81cd-608ae50c9942","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Today was my third dealings with your team . I have found them all very helpful l. They have respond really guickly . Max Hopkins has been brilliant today","createTime":"2020-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"00311a6f-dd05-51a1-a378-5e24de11b6ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would recommend Thornley Grove in a heartbeat. Sarah Tarmey who looks after all the landlord's gas safety certs and boiler services and ensuring that compliance legislation is adhered to amongst other things is absolutely on the ball. She's polite, courteous and capable, I am in contact with Thornleys on pretty much a daily basis and have to say that in all my dealings with Thornley Groves, they have been polite, professional and courteous. Your property is as safe as houses with Thornley Groves.","createTime":"2020-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"92d88b4c-0cfa-5791-abc2-cc2d066ff0a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are accredited Repair and Maintenance contractors to Thornley Groves and have had dealings with Max Hopkins over the past six months or so. We have found him to be very professional and he has a friendly manner. It has been a pleasure to work with him. From John Culshaw, director , Bridgewater Developments Ltd","createTime":"2020-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9fa36c74-186a-5934-9ec6-c4f6bb8cc5a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah Tarmey on the compliance team always helpful if we have access problems Very efficient on production of works orders and also on follow up of invoices and any remedial work that may be required Thanks Stuart Parrott","createTime":"2020-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f26ed727-c3b6-5373-9ade-31a01fd1ca9a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max is both professional and personable to deal with, he always goes that extra mile to help out and see maintenance issues are resolved swiftly and effectively. A real pleasure to deal with. Tina The Property Medic","createTime":"2020-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"152d03ef-dac1-5fe9-973d-16cb512985c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing with Charlotte & she is professional with all her updates & recurring checks that need to be done annually. Thank you!","createTime":"2020-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6abca7c7-0e11-5e4f-9449-7f150ac284f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max is very supportive and proactive in addressing any issues that pops up. He is also very willing to assist","createTime":"2020-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ce0a5b1-6967-5c99-bffb-31f4d6aaab68","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great service , Rebecca Pinkney was very helpful in dealing with resolving issues that I had .","createTime":"2020-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"853b5b39-5abe-5465-bbf5-2edf91bc8321","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Both Kate and Julie at Matthews of Chester helped me so much in the purchase of my apartment, they even went the extra mile to source additional information and to contact the solicitors on my behalf. Can't thank them enough.","createTime":"2020-02-26T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"582f9f4c-89aa-5deb-a016-aacd16aea3c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a rather procrastinated, difficult and very frustrating situation recently, which has finally been successfully resolved. I was impressed with Soshana Marks who is the Senior Arrears Clerk, she showed sensitivity to the situation and kept me updated throughout. She was quick to respond to my question too, and explained any technical aspects in a clear and concise way. She was also very personable to deal with which I am sure helped to bring the issue to its conclusion with the other parties involved.","createTime":"2020-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e860d441-7c04-505c-8123-edef18b98772","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both Rachel Plowman and Emily Guy have been brilliant in helping me find a great apartment. The first time I have rented in many years so was a new to the processes but they both helped me through all stages very efficiently. Everything completed quickly and I look forward to moving in on saturday. Thank you both.","createTime":"2020-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"86c68655-9014-5293-b6f9-9b42077cc96c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently put my property on Thornley Groves estate agents after having a bad experience with the previous tenants. They have been very professional , especially Laura from Swinton branch , promptly organised a prompt repair needed in the flat. Found a tenant to move in within 15 days of contacting them. Excellent work cant ask for more Jay","createTime":"2020-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e9adfd38-e6db-540f-8bf9-08b7d44f2126","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a really positive experience finding and moving into my apartment, Laura was always quick to reply to any queries and or help I needed and has been professional throughout. Really pleased with the service provided.","createTime":"2020-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c033ad3d-683f-5326-8899-dd248967e559","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Prompt service. Very satisfied with the service provided by Akhil Hans when moving out.","createTime":"2020-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fda7d111-057a-5b2b-9ed3-14901117e7b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good agent, easy to contact and very responsive","createTime":"2020-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"69f5cc21-44f1-518e-8a67-2fa683cbc66c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a very pleasant and satisfying experience with Thornley Groves when searching for a place to rent. Gemma and Emily were very professional and friendly in the whole process, from scheduling a viewing all the way to signing the tenancy agreement. Timing was paramount for me, and they both went extra mile to support me into getting the signed tenancy agreement in only a couple of days. Communication was always prompt, clear and friendly. Overall, a great experience.","createTime":"2020-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"413112bc-38cd-5cc8-999a-5081a8ec3e18","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson is a pleasure to work with and has an excellent work ethic and eye for detail. She is passionate about her work and cares about her portfolio and her team. Aimee is always on hand if I have any issues and will always direct me if I need any help.","createTime":"2020-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e14262e4-8267-5e12-a482-acfb9848de93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy Hobson was very helpful and understanding always patient and friendly. Her communication was prompt always replies to her emails almost instantly. Thank you Lucy for making my experience with Thornley Groves very convenient.","createTime":"2020-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"03b42df2-f8d7-52c9-8f24-eaecb1b72904","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Walsh has been hugely supportive in both resolving tenant issues. Renewal of lease and other matters. She is a great asset to Thornley Groves . Regards James Carroll ref 619 The Hacienda","createTime":"2020-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8332bb9-071f-588c-8046-153e4d8c04a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fast, friendly reliable service from The Compliance Team. Provides solutions effiiciently and helped me to implement changes that had to be made. Always there to help special thanks to Charlotte Mawdsley.","createTime":"2020-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c672e9bb-0d69-5f0b-baa4-23df74af508e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle was great help throughout the entire process of moving in. Very friendly, clear instructions of what documents she needed from us and quick replies to any emails. Thank you!","createTime":"2020-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b77f369-0a06-5cbf-b4a1-b5b1ab21a49f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All good so far. Gabrielle was super helpful getting everything set up. Very fast process and really friendly.","createTime":"2020-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9945c195-b819-53ff-8ba2-36243d8eb870","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Charlotte Mawdsley, the Compliance Officer, has been excellent. Very professional and helpful.","createTime":"2020-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f170e2a1-6adb-5738-8e85-3b4f932d1a57","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have been impressed with the level of service from Rebecca Pinkney. Always happy to help and answer my queries.","createTime":"2020-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cb666176-40a1-5b82-aac2-1b023b9f718e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer service and outstanding general support services; I have had the privilege to deal with Aimee who has been very professionally supportive, understanding and helpful whilst dealing with my tenancy. Her assistance has been outstanding; always willing to assist and support. The past 5 months has been very stressful due to personal circumstances however I assure you that Aimee continued to support me through her understanding and patience. I am very grateful for all her support and recommend the agency. Especially working with Aimee, whether it is to rent, sell or purchase a property, please do not hesitate to contact this estate agency.","createTime":"2020-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ca97c5f-c912-5e85-9777-ed106bc3dfd8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kirsty Challinor has been absolutely fantastic in helping us to rent our property. From the first communication and at every stage in the process I found her professional, efficient, helpful and knowledgeable. It has made the process straight forward and stress free. I would without doubt recommend Kirsty and Thornley Groves to anyone looking to rent their property.","createTime":"2020-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9b8b9f48-05a8-5669-a289-251a53c0b33c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fast and friendly service from thornley groves staff. Charlotte Mawdsley has been very helpful and friendly and I have felt supported as a tenant.","createTime":"2020-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"daaca61b-1158-52e9-840a-02be4e4419e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Walsh was helpful to us and tries to do whatever she can to help us.","createTime":"2020-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"00b5e6c2-f687-5014-824c-6bcb302c274e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Lucy for quick help to complete the reference..","createTime":"2020-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"94a7d16d-d7c7-5315-899e-23e62025b581","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Akhil always provides prompt advice in a professional manner.","createTime":"2020-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ee0398a-d081-5824-9277-569a54aeb0e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Have recently had contact with Eleishia Rowe helping me with a problem yet to be resolved, but hopefully will be soon, very easy to talk to, helpful, friendly and understanding, Thank you Eleishia.","createTime":"2020-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a8bf547d-e4c7-5e1d-982e-09f2c89841dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can’t thank Natasha Conway, Stephen Clayton and Chris Wiley enough for their dedication and professionalism with the sale of our property. The prolonged sale would have fallen through many months ago without your constant intervention and skill. You guys helped keep us sane. It’s a shame that the solicitors involved with the transaction didn’t show such customer service.","createTime":"2020-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ff2f586-fb73-5107-ae35-0fe4603541d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gabrielle in the Whitworth Street Manchester office handled the letting of an apartment in Manchester for us. She always provided prompt and effective service and useful support and suggestions.","createTime":"2020-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d9090b0-5d28-5a8e-be7f-321948135d0f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have always found my Property Manager to to be very helpful to me as a landlord. He always deals with any issues promptly and efficiently.","createTime":"2020-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2316ef06-4496-5aa7-acc4-77d9de82c155","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent at answering any queries I have","createTime":"2020-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f91db4fa-8543-5289-95ed-4032dcae8ba5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a brilliant experience with Tommy at homes4u. He’s been helpful, friendly and readily available to answer our questions and we have now found a deal we are very happy with :)","createTime":"2020-02-21T00:00:00.000Z","locationID":"THF"}},{"id":"2cebf16c-1b2b-5a26-aeb8-e60e7a1ee1fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our new property Manager Hannah Whyte of the white team is very good. She is very quick to answer questions and reply to emails. We have been very impressed by her so far :-). Which is in stark contrast with our previous manager (no longer at TG) who caused me council tax final demand issues due to a tenant deciding to tell Salford council that he vacated the property a month and a bit early. In the end I had to contact the council and sort it out myself which defeats the fact of having a property managed. Which was in Contrast with TG's usual quality service that we had come to know. Therefore when we learnt we had a new manager we were overjoyed. With Hannah we are truly getting good service for the management fee paid. Other TG Super stars are Charlotte Mawdsley and compliance team who are equally quick and on the ball when it comes to renewing or missing certificates and tests. And team leader Aimee Hobson who has occasionally solved many issues for us in the past.","createTime":"2020-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b1d7dbd-3730-5c0b-8a38-8d5e5eb6f74a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've had an excellent working relationship with Charlotte Mawdsley and Sarah Tarmey over the past few years. Nothing is ever too much trouble when we come to them for assistance, they always respond in a speedy manor and keep you up to date with the latest information on your job. Keep up the good work!! Howarth EPC's","createTime":"2020-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"566692ea-f510-5832-b575-7c21302e3884","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would just like to submit a quick review regarding Rebecca Pinkney. She has been very helpful to us regarding our properties. She is always available to speak to and if there is ever a problem she does her utmost best to rectify it. Thank you Rebecca.","createTime":"2020-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c82a442a-384a-57c0-811a-a059f30999ba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've received an excellent service from Will Bailey, Iulia Corlaci and Leigh Johnson throughout the process of viewing, letting and managing the flat we just rented. They have all been very helpful, quick to reply to any concern we've had. Highly recommend their services!","createTime":"2020-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e42bb22b-fa95-5a86-9cb2-1221e7b90f13","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Customer Service Received from Thornley Groves, in the 3 Years we was with them, in particularly Lucy who always went above and beyond to assist.","createTime":"2020-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"567cadea-2b7c-57d4-be82-46f0a914168c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah has been super responsive on so many queries and nothing is ever an issue. Well Done and Thank you for all your assistance.","createTime":"2020-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8407cbcb-64d7-575a-89cd-0182f3763562","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy H helped us resolve a problem with our account swiftly and with minimum fuss. Thank you Lucy!","createTime":"2020-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f65435f6-7b26-5e18-85ee-3e3d4d035a2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner acted very quickly on our request and resolved the matter. Keep up the good work!","createTime":"2020-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c60cff7e-09ad-5f06-a275-e8ae0ae7ad69","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Sarah Tarmey does a great job of reminding and chasing me for certs The team at Altrincham are very efficient, my only concern in general with the branch is trying to make contact by telephone, there isn't always someone available to speak to.","createTime":"2020-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"217805bd-8f30-5baf-bd6c-1dd2e9e0629b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience buying through Thornley Groves. They kept me regularly updated and even though there were some complications along the way, they handled them well. I'd definitely use their services again in the future.","createTime":"2020-02-20T00:00:00.000Z","locationID":"SAL"}},{"id":"8d493d08-a986-5b9d-a9cc-a5168fa17438","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a first time landlord it was quite daunting but the Sale Lettings department answered every worry I had. Thanks so much Kirsty, Charlotte and Dom.","createTime":"2020-02-20T00:00:00.000Z","locationID":"SAL"}},{"id":"b49f7b09-4897-5c52-b1b2-49b172e4b10e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"What a seamless, pain free sale of our property. Completely smooth simple from start to finish. definitely recommend Thornley Groves.","createTime":"2020-02-20T00:00:00.000Z","locationID":"SAL"}},{"id":"3e9257c2-e7db-5131-b6da-b149ad5a9029","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Amazing service keeping you informed throughout the whole process, nothing seems too much. Thanks to the team!","createTime":"2020-02-20T00:00:00.000Z","locationID":"SAL"}},{"id":"9ec9cbb1-627f-5dcf-9060-ed044f487482","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks so much to the team at thornley groves","createTime":"2020-02-20T00:00:00.000Z","locationID":"SAL"}},{"id":"d1403c1b-727d-5733-bffb-7e58d0bcb270","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly, professional service","createTime":"2020-02-20T00:00:00.000Z","locationID":"SAL"}},{"id":"47368117-c0ac-55d3-bcb1-53faa0d57e01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2020-02-20T00:00:00.000Z","locationID":"SAL"}},{"id":"bb3ccf62-91bd-5e84-849c-f80d64803e7e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As Energy Performance Certificate EPC provider to Thornley Groves Charlotte Mawdsley and Sarah Tamrey, a pleasure working with you both, thank you for making me feel like a part of the team. very polite, Friendly, very professional and a real asset to their company. 5 star Performance. Kind regards Irfan nabi EPC Surveyor In-energy.co.uk","createTime":"2020-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a6cd941-0299-57a2-81af-ca6526d47b6c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We regularly deal with Sarah and Charlotte who work in the compliance department in the Vimto Gardens office. They are both really professional to deal with and ensure that communication is easy in getting any jobs sorted. I would have no hesitation in recommeding working with them and Thornley Groves in general.","createTime":"2020-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d7befffd-a665-5476-b7e4-a273653424a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've just moved in into our new rented flat thanks to Thornley Groves! Gabrielle Roberts has been super helpful and has always responded quickly to all our enquiries, reaching out to the landlord immediately when more information was needed. The whole process was smooth and seamless, we can only recommend her services!","createTime":"2020-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f14526be-eafa-5d67-a218-efba3cdb1f8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good and quick customer service from Emily and Sarah whilst getting everything sorted for moving in to my new place. If I had any issues all it took was a phone call or email to get the answers for any questions I had.","createTime":"2020-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3f51087a-f104-5b65-9eb0-51e81e3b61de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a Gas Safe Registered contractor for Thornley Groves, we rely on Sarah’s timely and efficient professionalism orchestrating Landlords Gas Safety Certificates, ensuring a continued safe environment for tenants. Thank you.","createTime":"2020-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ecd9c612-a5c3-57e1-9d57-c7e05c4f154a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have worked alongside Sarah Tarmey (as a contractor) for several years and always found her to be conscientious and professional - would highly recommend on the basis of my experience.","createTime":"2020-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c86d7f6d-d3bf-50b7-a695-431b895640fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very prompt & professional response from Charlotte Mawdsley, the Compliance officer at Thornley Groves regarding our requests. Thank you Charlotte","createTime":"2020-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"086b0e6f-6c33-5790-b5f1-f4445adf1894","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff are very positive, polite, and help. The team I deal with are a credit to the organisation.","createTime":"2020-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9b986ade-8f35-541c-a566-c53a2eddff1d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Charlotte was very professional in her correspondence to me regarding the EPC. thanks Charlotte.","createTime":"2020-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"695ac520-3841-56ce-9a6d-ce327dfef67b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah was helpful and quick to answer my query regarding working from home.","createTime":"2020-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"90999d45-0172-5289-bff4-47bef917f4d3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just like to say how helpful Matt Bulter in the withington property management office is, always going the extra mile. He is a credit to the company.","createTime":"2020-02-19T00:00:00.000Z","locationID":"THF"}},{"id":"c49ad91f-b4a5-5ac3-b86d-8a84305dc909","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Despite having a short timeline, Gabrielle Roberts made my moving experience stress free! Quick responses, always had the answers to my questions and very flexible for viewings and appointments. Great service, I would highly recommend!","createTime":"2020-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ce9ff40d-ec92-53ba-999e-7f10465320c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both Charlotte Mawdsley and `Sarah Tarmey are a pleasure to deal with at Thornley Groves. They both conduct themselves in a highly professional and courteous manner.","createTime":"2020-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ea2fa17-4576-5103-837d-6d6b83808ffd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah Tarmey and Charlotte Mawdsley are very professional, efficient and polite members of the team at Thornley Groves and a pleasure to deal with.","createTime":"2020-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc89776e-077d-5cac-a884-679ecec2979a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max has been a great help! Professional and quick to respond, made renewing my tenancy very easy to do","createTime":"2020-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e33c2673-5aab-5394-a455-3b0edbbbeec6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alexa Lilley made the recent renewal of my tenancy quick and simple. She was very efficient - thank you!","createTime":"2020-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"03b4705d-7262-5a74-b50a-164270e89fc4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We dealt with Sarah Tarmey, who provided a very professional and efficient service with great communication. Thanks!","createTime":"2020-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d716cb8f-fc6c-5bb2-9d3b-bb4b333443cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very speedy friendly service from Charlotte Mawdsley with the tenants and myself","createTime":"2020-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"008e8281-e7b3-5d88-bb3b-070ae362ced4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Charlotte Mawdsley was very helpful.","createTime":"2020-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4e8228d4-a438-5d43-8f66-81c57f88ab84","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Sara Tarmey is well worth a mention she is on the ball and very efficient.","createTime":"2020-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd46d8ab-6913-5779-875d-d8b8250a9032","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Accidentally transferred funds which needed transferring back. Lucy Hobson was both consistent with her quick responses and reassuring the whole way through. All my questions were answered and I was kept up to date with the process therefore I would highly recommend!","createTime":"2020-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3edb3b0e-282d-5358-b1dd-620c9d2658e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just I quick email to thank you while you have been my contact at Thornley Grove. I have found you to be pleasant and professional when we have had contact and very accommodating when I have had to change appointment times.","createTime":"2020-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7ffd66da-ff1d-543f-974a-c6541b8f2f35","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca Pinkney was very helpful and efficient during our checkout process and assisted with all questions we had.","createTime":"2020-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"559c5328-6df9-574b-afd9-deeb4b7631fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’d just like to say how professional and helpful Alexa has been.","createTime":"2020-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f97e17d-77f6-5369-9380-9f9e8270746b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alexa has been extremely helpful when renewing my tenancy. Excellent communication skills.","createTime":"2020-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c08a549-1f43-527b-a653-38afca1d5315","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Lucy was straight on to my concern over payment arrears, helped put my mind at rest","createTime":"2020-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a1b5215-fdd5-5f55-96e2-5ac593ee4d10","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Alexa Lilley has been very helpful in re-negotiating our agreemnt with out tennant.","createTime":"2020-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"de37aba3-3750-53d8-a021-a131ff8dfc34","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I contacted the accounting department of TG today to discuss an issue I have with the delivery of statements. I spoke to an account manager called Lucy. She was very polite and although their IT system has limitations that I hope the company will address, Lucy discussed with me and thinking outside the box offered me a solution. I am really pleased with the service I received.","createTime":"2020-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cfb2a5ff-d9ea-5fe0-9f8e-2f2c6e20620a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alexa Lilley has provided excellent service to us. As landlords it is very important to have prompt responses followed by quick action to resolve any issues which is what Alexa provides. She is extremely polite and competent and a pleasure to work with. John and Tina","createTime":"2020-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"357bece4-9cdf-5238-b4b2-42f9d7106f1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have always found the staff at Thornley Groves to be exceptionally professional and polite, always returning my call or email quickly. Alexa Lilley in the Manchester branch and Sarah Eppleston in the Hale branch are particularly helpful and efficient.","createTime":"2020-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b0a4f2e0-eb20-576d-a975-12112c97e501","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It's been great having Thornley Groves assist us. They're always friendly and deal with any problems swiftly and Max is always particularly helpful.","createTime":"2020-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc3b0da8-198c-516b-8dd0-93950953bd71","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has been our agent for over 10 years, and living abroad the support and oversight we get for our UK property has been invaluable. I highly recommend their services.","createTime":"2020-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"09e90b10-0e65-5e97-a7ab-c538943c74ce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Rebecca Pinkney for all your work so far, keep it going and all the best.","createTime":"2020-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"61214d3f-98c8-50c1-a4f3-5b3d79692fa9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service throughout","createTime":"2020-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"82f620db-73f4-5320-b1b3-418c98a16427","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura from Thornley Groves Estate Swinton Branch was extremely helpful in guiding me through the entire letting process. She handled all my queries in a quick and professional manner. Thanks for the great service!","createTime":"2020-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"02a60bc5-ff15-5dbc-bc31-0f78a960b7b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare was excellent throughout the purchasing of my house. She was always there and even met me for a 2nd viewing. Thanks I would deal with Thornley Groves again","createTime":"2020-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"60c5e894-f1cf-5d24-a0f0-2ccf6248c9fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily & Sarah based at Thornley Groves Altrincham guided me through the process with ease. Always to hand to answer any questions or queries.","createTime":"2020-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"223f8142-a92a-5776-8fb9-a5cd6c4ee0dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max is always very helpful whenever I have a problem with the house he is very polite","createTime":"2020-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1addaa2a-c4f7-5a58-8ccf-471bee01ba11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max has managed the maintenance and repairs of my property responsibly. Great!","createTime":"2020-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"86a57250-c599-5959-a637-6a9f6113f1ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We find Thornley Groves staff to be efficient,on the ball, and caring. The only slight problem is it can take a while to contact the staff as a lot of the time phone calls go straight to answer phone.","createTime":"2020-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"88c8a6f2-e1cc-530e-88a0-f63447865d2f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves go above and beyond with their customer service! I ordered a parcel and the courier delivered it quicker than expected so I used the fact that my apartment is in the same building as the Thornley Groves office and contacted Vilta, who happily agreed to accept the parcel so I can pick it up after work. It happened to be a big package (unexpectedly) so Jordan and Richard both offered me their help to carry it in to my apartment! They really go the extra mile for their tenants, well done Vilta, Jordan and Richard!","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"af0b8d26-0cf8-5b75-9fb2-432d36e6fd3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team - Stuart and Natasha were lovely to work with. I had an offer on my home after around only a week and they were attentive and clear in the steps that followed so I knew what to expect. They recommended a fabulous conveyancer (LPL) and were always prompt in their replies. I now live in Canada so that was even more important to me - I never felt like I didn't know what was going on. Thank you so much, I heartily recommend Thornley Groves to sell your home!","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4f07b782-bdfb-57c3-8021-e45e2acbad03","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've have been a tenant at Thornley Groves for over six months and all of my queries and my midterm inspection have been dealt with by Max Hopkins. He is always so polite and helpful, he gets back to me within a day of my email. He sorts out any problems or concerns fast and efficiently. I am grateful Max is always on hand to help me out or explain things to me.","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"078fcd9a-0802-56cb-82db-cdc8654c9bd6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have been in our current property for over three years now, and everything is good. There haven't been many maintenance problems, but when there have been, Max has been very efficient in sorting them out, and keeping in communication - thanks Max! I find the portal excellent as it allows quicker triage of any issues, and messages can be posted by all parties allowing a clear view of the status.","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4d3fa375-8d8c-5a24-8b1e-2e3261aa2d16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My rental property is managed by Max Hopkins at the Altrincham branch of Thornley Groves. Max has always replied to my queries promptly and professionally either via telephone or email . He is very approachable and I have full confidence in him.","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe30e2af-06f2-54da-9d09-13fd33670e32","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max has been excellent when I renewed my tenancy. He managed to communicate with my landlord and get a great deal for both parties. Very happy with service.","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"681d87c3-4d9d-5b72-8483-f90a9a2e1955","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max is extremely professional in his dealings and prompt in responding to clients. Am glad to have him as my first port of call.","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b15a3a44-7684-5456-b5f9-32e42c9f3ce4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Max is always helpful and efficient. Any issues are resolved quickly and with the minimum of fuss. Thanks Max!!!","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e349818b-84ff-5975-8ae4-5188341eb2a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great estate agents to deal with max Hopkins always deals with any issues we have promptly","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"da21f5cb-66cd-5222-be2c-a2d5eb6fa4dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"great services. Max Hopkins is the best. Highly recommend.","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"66eb3b83-02a1-5178-91bd-8a996bc92131","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Was very nice and helpful","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c97f6e50-c3c7-5a12-a57e-4aebd2a9a703","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent very pleased","createTime":"2020-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c2e082f-0b57-5250-b884-26cce828d10d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service. No problems or any negative issues with them. I definitely recommend using them.","createTime":"2020-02-13T00:00:00.000Z","locationID":"SWN"}},{"id":"2e6a4dc1-0ded-5516-bf43-883c85d51365","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been very satisfied with the service I have received from Thornley Groves and in particular from Lettings Manager Samantha Williams. Samantha has always responded very efficiently and professionally to all my enquiries. I have no hesitation in recommending her services to anyone who is looking for a professional lettings service.","createTime":"2020-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"625470cb-030a-567b-8bcf-6b21ff2ec4f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having experienced some problems when I initially moved in Alexa has ensured that all future issues have been resolved quickly & efficiently. Alexa always responds to my emails/calls & keeps me in the loop regarding repairs etc,,,,,,","createTime":"2020-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"efcdd8ca-77de-5cb1-ba80-8f69909a5f94","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Akhil Hans provided great service. He was quick to reply and was great to work with.","createTime":"2020-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"284272ba-4aa6-5306-a3ec-2c38aad514ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thanks for the prompt service Shoshana!","createTime":"2020-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3889c2f4-7e56-53b9-9b31-15d2bdd55086","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Property manager Susana Romao has dealt with my matters promptly and efficiently.","createTime":"2020-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5959af3e-cd8d-5668-9e5a-e48554a0ec37","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"TG seem well organised and do what they say they will do on the can. Susana Romao seems polite competent and diligent. I dont have to do too much other than make any decisions","createTime":"2020-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec78e803-48c7-5fdf-88ea-85af043549f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I dealt mainly with Emily Guy who was efficient, friendly and very helpful.","createTime":"2020-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6bad4452-b7a5-51f0-ba9d-9d3aabce2def","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare and Kelly worked extremely hard to get my parents into a new home, selling their house became a challenge but Clare and Kelly never gave up always there when needed, professional in eveyway even when they had me on the phone ranting.","createTime":"2020-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"17a33d38-8581-53c2-805e-277799b7dbb9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca Pinkney always responds promptly to my emails and keeps me updated. She is an asset to TG. Always dead impressed - she is such a delight to deal with.","createTime":"2020-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fdfca5c9-f772-5849-bd62-5e367e45a808","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh is great to work with and very professional. Its makes our job alot easier when we have such pleasant people to work with Martin Integrated Building Solutions Ltd","createTime":"2020-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c9d1d45-1e82-5d85-8cf1-2581d69e1e06","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks to the Accounts team at Thornley Groves and especially to Lucy Hobson for her willing approach to sorting out accounts issues as they (inevitably) arise.","createTime":"2020-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5efc9f29-75f1-58b6-bcb7-1bdb5c83f84d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh is a pleasure to work with, she is helpful and supportive and always on hand. Great job Leigh. Tina The Property Medic","createTime":"2020-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"88568809-c30c-5416-ab1a-12d34e865431","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao is always extremely helpful and will always do what she can to help. Always very understanding with any issues that arise.","createTime":"2020-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"977a4933-e4f4-5207-9985-934ba65d604c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager Susana Romao has always been very helpful and was great during the check out process.","createTime":"2020-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eb717d6d-3415-59cc-9b8d-eb33d1330a38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole experience from arranging a viewing to picking up the keys to my new place was just a breeze. Laura at the Swinton branch handled everything so quickly! She was very friendly, informative and professional, nothing was ever too much. I’ve moved into my new place less than a week after viewing! Amazing, Thankyou Laura.","createTime":"2020-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"81d86ee0-1d1f-5bf1-b153-3fda77ab2caf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2020-02-08T00:00:00.000Z","locationID":"SWN"}},{"id":"e9430fc1-b536-5b3a-bcc8-a4640e453c95","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi I have had support from Kirsty Challinor and Dominic Cooper in a recent tenancy sourcing. Both have been excellent in their support and guidance. Kirsty is very professional, courteous, with a deep understanding of her field. She was very professional at all times. She also ensured that I understood all aspects of the tenancy, my obligations etc. I highly commend her skill and professionalism","createTime":"2020-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"30b360ca-fcda-5484-a8e3-fcde1fcd9967","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca Pinkney deals with my property and I have always found her to be very efficient and helpful. She answers emails promptly and maintenance issues are also dealt with quickly and efficiently. This is a big improvement on the previous system when I didn't have a named person to contact and messages from tenants were not dealt with quickly","createTime":"2020-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0730c7c-8e28-51d1-84fd-8f74017c7a11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh Johnson in the Vimto Gardens branch has is brilliant to work with. She has a great work ethic and attention to detail and it is a pleasure working alongside her as a contractor.","createTime":"2020-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d8ddb1cf-5b34-5e97-94bf-21764ab05f8c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rebecca is great to work with, she is helpful and jumps in to help with issues should any arise. Shes a great asset to Thornley Groves Tina The Property Medic","createTime":"2020-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"96a10900-7e54-5334-8919-64b446cd846a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent experience with Gemma and Emily. Complete professionals who always went out of their way to help our (very tight) moving timelines. Great communications, met all expectations - thank you!","createTime":"2020-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d7908f8c-947b-53cc-96a5-2c325db956d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Katie Garner is a very helpful Property Manager. I find her pleasant to deal with and efficient with my requests and needs. Sometimes there’s a delay in things being actioned but it’s not because of Katie but rather a delay with the electrician etc","createTime":"2020-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0c275424-44ed-5998-a31a-2836574c736d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service.","createTime":"2020-02-06T00:00:00.000Z","locationID":"ALM"}},{"id":"23671edf-0c4d-5a90-af5e-cf714ff3b329","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hello Susana, It was always been a great pleasure talking to you. During my tenure with this property I had multiple conversations with you. I asked multiple questions and queries. The response I received from you was always good and you gave very accurate information. This helped me a lot in resolving my queries. You are flexible and I experienced that you take care of your customers very well. You are always tried to answer all the questions on time and tried always to be helpful. It was really great having property managers like you who really care about the customers and provide high quality service. As you know, I'll be vacating the property and leaving the country soon. Hence I would like to take this opportunity to thank you for the help you have given me until now. I wish you all the very best for your future endeavors. -- Thanks & Regards, Abhijeet Waghmode","createTime":"2020-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"47807d68-d02f-5bd8-aa50-87fed2ba047f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Liegh at Vimto is a very cooperative member of the team, whenever we are dealing with her jobs she is always helpful. She's a pleasure to work with and a genuine asset to the team at Thornley Groves.","createTime":"2020-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"51bd36da-4bdf-54b8-84b7-c0751da20761","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really impressed with the service I got when my tenant was in arrears. Had regular communication from Lucy and a prompt site visit from Lucy and Leigh resulted in rent being paid in full. Thanks Stuart","createTime":"2020-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"47a0fc14-46bd-5765-849f-ae04fd6b821c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Leigh, you are always 100% professional and a pleasure to work with.","createTime":"2020-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"82d0aaa6-2dd2-56fa-afec-9c078a4df5e0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always quick to respond, professional, polite and helpful.","createTime":"2020-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6452fbd2-c80e-5f8d-ad5d-c8e20d6e1744","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Leigh is a great property manager and she is always helpful.","createTime":"2020-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"46215e7f-3255-5b66-9a86-b925b41239b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was concerned that as the rent was paid once every 6 months the tenants might have forgotten the due date, as they had 6 months earlier. Thanks to Katie Garner and Lucy Hobson the tenants were reminded of this and the rent came through on the due date.","createTime":"2020-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"94926ff6-e3a2-55db-a7ba-c899746bf656","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Sally-Ann for helping me out with my move to the new flat. Everything was straightforward and so far I've had a very good experience.","createTime":"2020-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c13a0ac-293b-5f5e-8876-f0c56cd81913","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura was really helpful, they helped me to arrange two viewings to make my decision. She made moving into my first property really easy","createTime":"2020-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a16fd710-7140-5a17-8b0f-bba9b4deeecb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great handling of some accounts that needed clarification by Lucy at Vimto Gardens. Thank you very much Lucy!","createTime":"2020-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"45e85deb-a8f4-5f0a-8879-7facbba67c4e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy sorted out a late tenancy payment for me overnight. Really quick! Well done","createTime":"2020-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"35b14355-69f2-5b78-8abd-e148fb081799","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2020-02-03T00:00:00.000Z","locationID":"ALM"}},{"id":"e41991bd-091b-5486-a9f4-caa845a791a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at this branch led by Clare were a pleasure to deal with, from the very 1st phone call to the end of the sale thay were always there to answer any questions that we had. Fantastic service well done","createTime":"2020-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"917efbb0-7fa4-560f-9a69-56a80c493476","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'd just like to say how helpful Katie is on the maintenance. She is very informative and helpful and it's always a pleasant experience when dealing with her and the jobs she sends over. A genuine asset to the team.","createTime":"2020-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ab4464fd-fde4-50ab-b5e5-d04355b36f5b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have been using Thornley Groves as managing agents for the past 6 years, the last 3 years has been from blue team with Katie as the leader. Have always received very good service, have peace of mind that my property is being managed safely and professionally.","createTime":"2020-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cdbd2385-fdb7-5287-b800-2e60586828c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We moved in our new flat a couple of weeks ago. The flat had some issues which needed fixing/replacing. Our property is managed by Hannah Walsh, who has been great and very responsive in resolving the related issues. Thank you Hannah!","createTime":"2020-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"549268ab-a0af-5f4d-8116-aac30a8defd0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As an estate agents Thornley Groves were very professional and proactive throughout the process of selling our house and the purchase of the new house. A big thank you to Andy Clayton in the Altrincham office, Andy was very helpful and provided an excellent service he is a credit to the team. The process took longer than expected and he always kept excellent communication between ourselves and our buyers. In addition to this Ellie Hey in the Hale branch was excellent in communication with our purchase. Ellie handled the process very professionally and was always friendly and helpful. Nothing seems to little for these two members of staff and therefore would highly recommend Thornley Groves. They are both fantastic.","createTime":"2020-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"315725a4-39f6-5225-834b-ad3c34ec8933","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with really good customer service. Both Emily and Gemma were quick to respond and answered any questions I had.","createTime":"2020-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ab695b7b-98c3-57ba-b00c-5a310d48a0ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service, friendly and professional! Dominic worked fast and efficient and I couldn't be more pleased Highly recommend","createTime":"2020-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7f982c5e-ba56-5d12-a455-12e2f7d52aa9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"TG have been managing our properties for some time now - excellent communication and co-operation when required. Deal mainly with Susana who is always my 'go to person ' if there are any issues I need resolving who keeps me informed throughout.","createTime":"2020-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc734752-5c93-5eea-ad90-4ddbb3db2b7c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah has responded very promptly and efficiently to all issues raised.","createTime":"2020-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"aba48f0c-6930-513d-8abf-8a9b3ab685e0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Before moving to our new flat in Manchester, I was disturbed seeing the ratings and feedback on Thornley Groves. But after moved in, Hannah Whyte, our Property Manager was there for us for resolving the issues in no time in a professional, timely and courteous way. She follows up regularly with vendors and contractors until the issue gets sorted out. Her attitude towards the job is highly appreciable. Great Job Hannah. Thank you very much.","createTime":"2020-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ac302045-fb82-5981-9311-bed0880ee5db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent estate agents. The house sold within a week of going on the market. Our branch manager Clare was great at communicating and kept us informed throughout the process. Would highly recommend Thornley Groves for anyone considering selling their house.","createTime":"2020-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"92ed2c29-6860-5da6-b8bc-74928f1761c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Working with Thornley groves is a pleasure. Richard, Max, Matthew, Katie, Jordan, Holly, Hanna, Charley, Alexa, Shannon all do a fantastic job they care about every property as if it was their very own.","createTime":"2020-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"17d125a8-56de-59c0-8821-f23a56562b96","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient service received with excellent communication throughout the process from Aimee and Susana","createTime":"2020-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba00f87f-905b-5814-aee7-2092517479a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Whyte is great! We just moved into our flat in Manchester and Hannah is the property manager looking after it. Although flat requires some fixing, she has been there for us from the get-go addressing all these issues and we are sure we are in good hands and these will be sorted out quickly. truly appreciate her responsiveness and get-it-done mentality.","createTime":"2020-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"aa87ed4c-66e1-5f20-aa6a-83869b41c3ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah is always prompt and competent when dealing with my enquiries or problems. She responds to email very quickly and efficiently and shows how competent she is by ensuring that issues are resolved by following them through to conclusion.","createTime":"2020-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9a5b9ee-a772-5ace-bad3-5b06fe57c03e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Claire at the Swinton branch was incredible. Very professional, she answered all my questions quickly and thoroughly and she helped me find the perfect property. Can’t recommend her enough.","createTime":"2020-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ea6dcb5d-1666-5a9b-a477-edc4f7cb283d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominic Cooper and Charlotte Wright are very helpful.","createTime":"2020-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bfb88f3c-0ee7-5c17-8c46-9427fcf38c82","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Dominic Cooper and Charlotte Wright Recently moved as tenant with Thornley Groves as the Estate Agents. Dominic Cooper and Charlotte Wright from Thornley Groves have been amazing.They made the process completely smooth and transparent with all details presented in well formed manner. Much Appreciated for their Extra Ordinary Work. Good work Thornley Groves.","createTime":"2020-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0f354c1e-2af2-57d6-9faa-d2fd20b59945","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our property manager Susana has been very quick to respond and help us with our maintenance issues. Although there have been a lot of problems with the house, she has tried her best to chase up the contractors and the landlord to get it all sorted out.","createTime":"2020-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"375d002b-cf0e-5631-a383-1c096006bba4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shannon is a pleasure to work with. As maintenance contractors, we often struggle to communicate effectively with our clients but Shannon is always on the nail and responds to our enquires quickly, making our job that much easier!","createTime":"2020-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"70e57589-6a3e-5557-8021-cfdeb59c3b3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adam Roscoe: Adam has responded promptly to all my queries/requests and I am very happy with the service he is giving.","createTime":"2020-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a815861c-fd1f-56bd-970e-693421e7983f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick at resolving issues and answering emails ! Holly has been most helpful to us","createTime":"2020-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa8be260-d969-5a59-99a0-efd3f5629229","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao is always very friendly and polite over the phone.","createTime":"2020-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f9d5d2e8-9c20-55d0-adef-1d111c56d5ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I find a Thornley Groves to be very expensive but as we’re currently out of the country it’s easier to leave everything with them. We are fortunate to have Susana Romao as the person we deal with, she is always polite and professional. What I especially like is that Susana is quick to answer emails, deals with things efficiently and keeps us updated on what is being done.","createTime":"2020-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ae5f71a-7898-5f7a-8903-6baf7c0c1142","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Excellent. Special thanks to manager property Susana for being really responsive and super efficient in solving any issues","createTime":"2020-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"23eee492-1f53-5906-b924-bbc3780d8876","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adam Roscoe made renewing our tenancy quick and easy - all done by email with the minimum of fuss and well in advance of the end of the current agreement.","createTime":"2020-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4cc79f11-5267-5161-a4d8-d4415f5bc46f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Susanna has been very helpful in the management of my property.always responds to phone calls.","createTime":"2020-01-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b66d681e-bfea-5745-914e-a4f93772234d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just completed a purchase of a 3 bedroom semi detached yesterday. Carolyne Brindle and her team from Thornley Groves have been amazing. Being a first time buyer - I am pretty much clueless and Carolyne was very patient from beginning till the end with thorough explanation on how it works. Even after my case was handed over to the very helpful Anthony Chadwick (mortgage advisor), she still kept in touch and help chase things along to make sure everything is done and completed as soon as possible.","createTime":"2020-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e5a5805b-cdb7-5d0b-8555-4d06d46c9bf3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a tenant of Thornley Groves for the past 8 years. At the beginning a few years ago, there were multiple agents I was dealing with but since Holly Jackson was allocated as my agent, everything always went quick and smooth. Holly was excellent in any written and over the phone communication and always resolved any issues. Thank you, Holly!","createTime":"2020-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"25aa3307-8818-5383-82e7-8f7aaf6595dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly Jackson has been excellent to work with. As a tenant, it is easy to reach her. She has been very accommodating with fixing any issues with have with the flat or with our tenancy agreements. She made our change of tenant very easy. Holly and Thornley Groves are trustworthy and treat their tenants very nicely.","createTime":"2020-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"78e6475f-7aa5-5fb6-b96f-4ceec4d6d435","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After reporting a fault with my oven i was passed on to my property manager Susanna who was extremely accommodating and went above and beyond to get a contractor out and get the issue resolved. The whole process has been easy and stress free, I would like to thank Susanna for her marvelous work.","createTime":"2020-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d05f6dfe-45dd-5ae1-93df-93066ea4d91f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gary is a pleasure to work with Thanks Gary for all your help when we need it.","createTime":"2020-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5271d9db-70f8-5a8d-afd8-d5144460b17d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2020-01-23T00:00:00.000Z","locationID":"TGL"}},{"id":"8a6322a0-790a-57ce-acac-f3eb8b048d76","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Akhil Hans in the arrears department. Not the easiest job. He was at all times up beat, helpful, and did what he said he would do and called when he promised he would. The matter was quickly settled for the moment at least. Hope I do not have to speak to him too often. regards Adrian","createTime":"2020-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1b6aa14-d234-578e-a18d-87ca4e277321","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord I am extremely happy with the professionalism Thornley Groves provides. Susana from property management in particular was extremely thorough and competent in her work, and Samantha from lettings was a joy to work with and super efficient!!","createTime":"2020-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dcc72a0f-e318-5db3-bd43-5a7b4198e926","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We find dealing with Thornley Goves a professional and proactive experience. We often deal with Susana at the Vimto Gardens office who is always easy to communicate with and get actions resolved in a timely manner.","createTime":"2020-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e490a2d7-300b-5df5-a63f-e2d2e7785de0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira Dar is brilliant! She provides an excellent service whenever called upon without fail.","createTime":"2020-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a59a5b0b-fe6f-5aa1-93a3-f082132c961e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a tenant, I had a fantastic experience. The team are friendly and keen to help. I have rented a lot of properties, but no agents were nearly as good as BW. I think they're great.","createTime":"2020-01-23T00:00:00.000Z","locationID":"SWN"}},{"id":"c8c53ad4-7db5-54c2-a65c-d214ceeb2ae4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I am pretty happy with Thornley Groves, as all of our problems are solved on time and Holly Jackson is always respond to our queries in 24 hours. She is a star. Even if we move in to an other apartment we will look first if we can find something through Thornley Groves.","createTime":"2020-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"98762fe2-8dc0-590a-b869-f6d67d70edca","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I was renting a property with Thornely Grover for over 3 years, and my best experience as a tenant was with Ms. Holly Jackson. She was always helpful and kind, which made dealing with household issues way easier. I really appreciated the help.","createTime":"2020-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"80b21272-9e50-5bfb-93b1-129707916d6f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Hannah Walsh has been amazing in looking after my needs as a tenant. pleasant and helpful. Much appreciated","createTime":"2020-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a8e764e0-a52b-509c-8555-fd2a9f8cdc8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira Dar was Brilliant. The whole Process was easy. Thanks for sorting it out.","createTime":"2020-01-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a936305d-a095-5f40-afe3-7e399a4774f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service, the staff are really helpful and have been throughout our tenancy, from viewing our property to queries such as maintenance, to checking out. Hannah Walsh, who dealt with our rental agreement and property, was fantastic, made everything so much more relaxed and stress free, and was always on hand to answer any questions. I have rented properties through 3 difference agencies over the last 5/6 years and Thornley Grove have been by far the best and most efficient. Thank you for making our renting period so easy and stress free.","createTime":"2020-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6180bef-3fc8-51b6-8a07-6c8d738b3a4c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When renewing my contract, Mrs. Susana Romeo, from the Manchester office, helped me.immensely by promptly replying to me questions and forwarding some of my questions to the landlord and return to me with accurate responses. I am very satisfied by her work and the way she has dealt with my renewal. I can now enjoy some more extra months in my apartment without the stress of renewing my tenancy contract.","createTime":"2020-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"99352536-e7cc-5f82-9803-c4bd049f229d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service. Property management team appears to be very helpful and supportive. Special thanks to my property manager 'Hannah Whyte' for expedting my all maintenance request(s). Thanks -Rahul","createTime":"2020-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e24254c5-cf6a-519b-bc3e-78069e490dab","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"very helpful estate agents. contact me promptly and keep me well informed","createTime":"2020-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e3f066d-9491-5cff-a1f8-9635362fc59c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dealing with Hannah Walsh from Thornley Groves has been a breath of fresh air! She is willing to liaise between all parties to get a resolution to maintenance situations far more than her remit. Thanks Hannah. Tina The Property Medic","createTime":"2020-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"56c0cbad-c1c0-56f3-84ca-6de4e83436a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Turnock has done a great job finding new tenants for one of my properties: the refurb was complete on Wednesday, the property was inspected on Thursday and on Friday the tenants moved in. She was fast, efficient and kept me up to date at all times, which is great for hands off investors.","createTime":"2020-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d85ddd8-d053-5385-9965-b52ca94e9712","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from start to finish. Very professional, prompt and friendly service. Special thanks to Kelly McDermott at the Swinton branch for all her support and encouragement in helping to communicate with all parties and keeping the process on track - superb job!","createTime":"2020-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f5028901-2a1e-5b03-a54e-68dd7439efd8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Greetings: Owning a property can be a headache and painful, with all those problems I.e finding tenants, arranging viewing, the right certification, call outs and retrieving rent etc... but having the right estate like 'THORNLEY GROVES' makes life a whole easier. The person dealing with my property is Susana Romao, she hits the right spots most of the time, the service is second to none, she gets straight to the point in dealing with the situation and even when you have to choose the hardest choice she will take you through every step. bravo keep up the great work. Work carried out and dealing with. Many thanks Mr Gavin Li. property (143 Ogden lane)","createTime":"2020-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"84e663d2-fbb9-522c-9654-4144020f67fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional always available on the phone or email thank you","createTime":"2020-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d3a8e87c-1e32-58a8-9cdc-a9783036ef04","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"TG has always provided me with the best service. Hannah Whyte, in particular has been very helpful and responsive in helping me manage my property. She deserves a raise! May our partnership continue for the years to come!","createTime":"2020-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"98b972a0-8086-509f-8b2b-fdd0196b09b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah is the friendliest and most helpful property manager I have ever worked with. She replies within seconds and does everything to help out. Thank you, Hannah!!!","createTime":"2020-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c090c2a3-1e8a-5cc2-b6cd-dc9d7ed0bf36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adam Roscoe who looks after my 3 to let properties has always handled my affairs promptly and efficiently.","createTime":"2020-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"849e981d-f8bb-526b-8899-a2503a30d32f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adam was responsive and very helpful which is extremely important to me,as I want to ensure that my tenant is happy and in my house. He has a good phone manner and was always polite Many thanks.","createTime":"2020-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"05591ccb-4950-5d10-868b-1ef1325f7a4b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adam Roscoe has always been very prompt & polite with any queries I have had. His costumer service skills are great & sorts any issue very quickly.","createTime":"2020-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"89b93158-e017-56b6-a44c-dda7be045be7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Super efficient, reliable and friendly service from both Rachel Plowman and Emily Guy. Would definitely recommend this team.","createTime":"2020-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"629e49df-4d05-5138-9a87-a208bf220da6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah has been very helpful with quick responses to any queries we may have had.","createTime":"2020-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b224f91-eeac-5c23-9340-9ce57bfa9fc8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, Kelly was so helpful, nothing too much trouble. Would recommend highly.","createTime":"2020-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"56db9ece-36b4-5409-8a84-dcc1f0e55e80","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional and reliable agents, Adam is a pleasure to work with!","createTime":"2020-01-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6cda6fe-65d1-58e5-87bf-ec8c453e2ac3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Corey was very helpful through the whole experience and couldn’t of helped anymore. Answered all the questions we had super quick and was really reassuring through a process we hadn’t been through before.","createTime":"2020-01-14T00:00:00.000Z","locationID":"THF"}},{"id":"e82d524b-0de9-5ff5-a65f-1eef1aaed7cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been extremely professional finding and managing tenants for us. Katie Garner in particular has helped us with the smooth maintenance of the property getting things sorted quickly and efficiently when required. Any issue has been dealt with to minimise the inconvenience to the tenants. I would have no hesitation in recommending using Thornley Groves Estate agents.","createTime":"2020-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a2d2201-6c7a-5b2a-86b2-8e01f525e1c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves always keep us informed with our account/property and as such we have stayed with them for a number of years now. Communication is key to them and, as a client many miles away from our property, this is a huge benefit to us. Special thanks to Hannah for dealing with our account so efficiently.","createTime":"2020-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7690a482-9b67-5fbc-86ac-82472ce8a34a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really Happy with Thornley Groves and in particular Viltaute, the accounts manager when renting out a property of ours. A problem tenant was sorted out very professionally and monies recovered. I would have no hesitation is recommending Thornley Groves and Viltaute for any potential landlord..","createTime":"2020-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2221ec17-2000-5a7f-bddf-c686fd2cacc9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Adam is always very helpful whenever I have to get in touch with the management team in relation to my queries with my rental. He is super responsive and always get back to me offering his expert advice. Always a pleasure to deal with.","createTime":"2020-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"74fa0614-fa36-5c08-91f3-89bd5380281b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We're a contractor that work closely with Thornley Groves. We have a great working relationship with Hannah Whyte who is always helpful when providing us with information on jobs, keys and tenant communication. Martin @ Integrated Building Solutions Ltd","createTime":"2020-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b37e7fa5-5920-58a0-a8e1-dec00c91e9fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly Jackson is a credit to Thornley Groves. Always willing to assist and help with her broad knowledge of the rental industry. Keep up the good work, Holly!","createTime":"2020-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f10b890-9a4a-5eb2-b33e-c11d0f5c62e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everything has gone very smoothly for us, our managing agent Hannah Whyte has been very useful","createTime":"2020-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b98e3b9-6738-595b-86a7-6fefa8377495","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Generally very pleased with the service provided. They have kept our apartment let out for all but a couple of weeks since we bought it. Adam Roscoe, the agent dealing with our flat, is very personable and efficient in dealing with our queries and any issues needing repair.","createTime":"2020-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"efb8d239-816e-5bd1-952f-5d7eafb84da6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Hannah has been supporting us to resolve ongoing issues with our rental property. She has also been really helpful with our end of tenancy - something which can often be very stressful has been really straightforward with Hannah’s help.","createTime":"2020-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ee3715b-8cb0-5f82-8a14-e800b0dbc6b4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord living a distance from our property thornley groves enables this to be easy. It would not be possible to look after all the issues that arise during a tenancy from maintenance, to tenant screening etc without them. They are efficient, friendly and very responsive to all communications.","createTime":"2020-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"69d5f969-fd0a-503c-a869-23adc8e6b92c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Holly Jackson at Thornley Groves for being super helpful in the checkout process of my apartment which is let out and managed by Thornley Groves. Well done Holly! Such an efficient person and a joy to work with.","createTime":"2020-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"84d0fa20-4e7b-5ad5-b3b2-e8112d365025","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent consistent service from Susana Romao who has been diligent and proactive on all issues she has dealt with for me. Does what she says when she says and is always friendly and helpful. Thank you Susana.","createTime":"2020-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d02ff358-2849-56ca-8188-357fd5690246","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi Very pleased with Shamira professionalisms and quick sorting out of the issue","createTime":"2020-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6fd866b-423c-51bf-83ae-29625fa0a628","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley groves were really pleasant to deal with, a very nice agent showed us the place and nice staff have been in touch throughout to assist in the maintenance of the flat.","createTime":"2020-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"04418fe8-c290-5aac-a1cf-3adb9992fb1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Extremely professional and helpful service from Kelly and Clare. They were very plesant to deal with and dealt with any queries super fast. I would certainly recommend Thornley Groves to Family and Friends. Many thanks from Simon & Tracey Williams","createTime":"2020-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0dd2ac37-d3c9-56a4-95df-46e47786d65e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional estate agent from start to finish. They were punctual for viewings and quick to respond to emails. Laura in the office was helpful and I was able to move quickly and smoothly.","createTime":"2020-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e72dd5b-324a-5875-bc77-a90fc2f2762e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service. Helpful staff","createTime":"2020-01-10T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"68532bc9-5766-5be0-8b4f-0f17ed9aa261","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was really happy with the service I received from start to finish. At the beginning I dealt with Lori, then Liam, then Lewis. All were professional and did everything I asked from them. Excellent communication throughout. Would def recommend them and use them in the future. Thanks for all your help.","createTime":"2020-01-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a94a98f5-778b-5130-96f4-1d557d2a1a43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Stuart Daniels dealt with the purchase of my new home. He was and is very helpful, supportive, very approachable, and positive. Natasha in the office was also very helpful. I strongly recommend this agency and above all Stuart Daniels.","createTime":"2020-01-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b944e16-0e29-5382-b6a7-67a3da765620","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amy Hobson was/is very helpful throughout my tenancy","createTime":"2020-01-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c271ddda-f53f-5db4-8e4b-6326e5f93062","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks dealt with query quickly and efficiently. Thanks!","createTime":"2020-01-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ecb623f0-88a7-5f32-a85b-6dcd0d439ac4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira Dar met me at the property and was very helpful in dealing with my concerns and issues about the renovations to be carried out at the property. Shamira managed to find me a local builder to inspect and quote me a price for the repairs and renovations. Subsequently Shamira is always available on the phone and able to advice me accordingly. Shamira is very approachable and lovely to talk to. Amin Rashid","createTime":"2020-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be588387-96f3-5ca2-9a38-68d5709bdaeb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson, was always fast to respond to my queries and kept me updated throughout, i can recommend her","createTime":"2020-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6338ca31-cd20-5f54-8696-bbc55ac16758","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley groves across the board are probably the worst estate agents I've ever worked with bar two superstars Lucy Hobson and Simon Nygen who were there to support me through the moving in and moving out process! Thank you to them two really appreciate your service.","createTime":"2020-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe41406c-13cc-5471-aef6-526d92c5a0f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lewis Armstrong @ Thornley Groves sale branch was really helpful during my house buying process. He was quick in replying any queries I had. I had to visit property few times and he was always there. Thank you Lewis for all your hard work. Thank you Thornley Groves sale branch too. Looking forward to get my first house keys on this Thursday. Nilesh","createTime":"2020-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8a43ab1-17c5-5459-8500-6c42b9a8a419","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana is great to deal with she is always quick to respond and shoots to resolve issues on behalf of landlords and tenants swiftly she is a credit to her team. Tina The Property Medic","createTime":"2020-01-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad780a6a-6973-5fb7-a3ff-87d4dc59a85c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very impressed with TG efficiency and communication. Always seem to be thinking ahead which is very refreshing compared to some other letting agencies I deal with. Aimee in property management is particularly efficient and a pleasure to deal with. Would highly recommend this company if you are looking for a new letting agency or just starting out in the lettings world.","createTime":"2020-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2ee77fe-5dec-5ecd-b5d4-717cf785fc97","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a contractor working for Thornley Groves, they are a great company to work with. Susana Romao in particular is very thorough with her work orders and deals with any issues I have promptly and efficiently. She is always pleasant to speak to and cares about her clients and her work.","createTime":"2020-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ff3e208c-12aa-58bf-bcc0-96f79d5b3389","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I spoke to Hannah Whyte as I had a couple of questions about my apartment. My property manager wasn’t in but she stood in and really helped to answer all the questions I had.","createTime":"2020-01-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1bfb9ce3-4708-56f7-9fe4-597a26664cb6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"At the beginning we had issues with the agency as things were not done as promised but since then customer service is being good and responded fast. Susana is very helpful with our maintenance issues.","createTime":"2020-01-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad3ca061-00d3-5c84-82c3-26d5e5da276f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Hannah was quick to respond to my voicemail when I called. She was super helpful both on the phone and by promptly responding to my requests by email. Thanks!","createTime":"2020-01-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed816776-4044-5189-ade5-c06e5c54c053","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana at Thornley Groves Vimto Gardens branch has been terrific. She is meticulous, professional and very receptive to customer property needs. I found her a person who goes above and beyond her normal duties to help you. I would definitely recommend her for property management.","createTime":"2019-12-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"108188ad-4318-581c-bcd2-d573cae41733","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rachel and Emily have been fantastic throughout the whole process of finding a home. They have been very kind, friendly and patient. I couldn’t have asked for better service, they made me feel at ease during a stressful time.","createTime":"2019-12-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9eeb49ee-01d9-5f6a-9470-bf15be2034a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Throughout the process of marketing and exchange of contracts we have been regularly kept aware of progress by friendly and knowledgable staff and whenever we requested further information it was freely given. A last minute delay in the chain of buyers and sellers was quickly communicated and the experience of such problems from Thornley Groves personnel was reassuring. I would certainly recommend this company to others selling a property.","createTime":"2019-12-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6cb45b56-945f-5d8b-963d-f8cfc846cad2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira Dar from property management team was very professional, helpful and very nice.","createTime":"2019-12-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2b15389-fd34-52b8-a645-dd58e90c7d5a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"On the very rare occasions I’ve had any issues with my home, Aimee has sorted them out immediately. A professional and reliable service.","createTime":"2019-12-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c70e4d0e-4967-5590-942f-64fb6fafeb42","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It is a pleasure to deal with susana who i always find to be very professional but also very friendly and chatty whilst doing a job that is sometimes very stressful I rate her very highly. Gary (JAGG LTD )","createTime":"2019-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7958af05-1d84-57c3-94d8-b9565781cd74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from accounts - Helen Woods is a star!","createTime":"2019-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ea39e55e-a51c-56bd-b252-f415fb8c820a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"It took Thornley Grove a little time to listen to the problems that needed attention but once CHLOE HAY got on board she was very professional and helpful and dealt and still dealing with putting work needing right. She replies to e mails prompt and more importantly gets on with it","createTime":"2019-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9a57ff01-1218-50ee-bdaf-2f9fcb78bbd0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly Jackson has acted as the Property Manager for me rental apartment for the past years and I can commend her for the consistent and reliable service she has provided me. She is trustworthy, efficient and thorough in her work, I’m pleased to have her as my property manager and could only recommend.","createTime":"2019-12-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"01e7b04b-07c9-5032-b2a7-6d79b30e27d8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-12-20T00:00:00.000Z","locationID":"SWN"}},{"id":"5dd014d6-876f-58a0-8b83-9dbecc7b00b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly Jackson and the Whole team have been amazing to deal with, They are very Responsive/Caring about the Properties they Manage and really enthusiastic about what they do!! This means you will always get the best from Thornley Groves!! Best Regards Manor Interiors","createTime":"2019-12-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"248fadca-1a29-5069-aa39-03aee478c087","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susanna Ramao is a very helpful member of the team. She answers our queries effectively and efficiently, she is also very professional in her approach to dealing with contractors and repair issues. A genuine asset to Thornley Groves.","createTime":"2019-12-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ff128a1d-fb4d-5e54-9d68-d7e2d2512889","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have a brilliant working relationship with Susana. Susana is very hard working and on the ball with all properties, contractors, her landlords and tenants. Thank you Susana.","createTime":"2019-12-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1fe3f57-3cfa-5db6-a7c3-629819832f6a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at Thornley Groves are always helpful and responsive. In this respect I would especially mention Chloe Hay, Sally-Ann Coleman, Clare Carpenter and Laura Turnock.","createTime":"2019-12-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3623a27a-3f8b-5f80-b10d-4649ac50cdd9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely team to work with :-) Gemma @ Village Domestics Supplies Limited","createTime":"2019-12-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b9898aa-986d-5580-b898-e63315a95c14","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves gave me a professional and efficient service regarding the sale of my apartment in Manchester. In particular I would mention a employee by the name of Natasha Conway who was a pleasure to deal with and who was instrumental in helping to bring the sale to a successful conclusion.","createTime":"2019-12-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e903fac2-41e3-5a7b-8867-708b3c24be89","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Akil Hans provided me with a very professional and efficient service when sorting out a tenant who had been unable to pay his rent on time. Akil always kept me up to date on the situation and always replied to emails in a timely manner. Long may this continue!","createTime":"2019-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c9c6196-3b2c-5c5d-807a-f986c2513e5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Samantha has been great. She’s tried her upmost best to assist in finding a new rental home in Manchester.","createTime":"2019-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1ab8f4a-aa6b-57ee-8559-8e355610bc30","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma, Rachel & Emily were all so helpful and speedy in responding to any queries. Great service, would definitley recommend","createTime":"2019-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"53bd7e91-9bc1-5229-a3c7-86f977050cf1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Samantha the lady who showed us the properties in Manchester was wonderful! Fantastic service!","createTime":"2019-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e254cb90-be49-5de5-98de-37da91ba1ff0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I had a difficult landlord who was claiming all my deposit. Shamira Dar from Thornley Groves, Sale was instrumental to make the landlord understand what a reasonable claim means. In the end, Shamira negotiated most of my deposit back. Thank you once again Shamira and showing appreciation for tenants, which is rare nowadays.","createTime":"2019-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a68295cf-69f7-5ae0-b111-80931ec7820d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently sold a property with Thornley Groves City Centre Sales office. I dealt with Natasha Conway and Stephen Clayton. Both were absolute professionals from start to finish. Communication throughout the whole process was excellent. Their work ethic is of the highest standard. I would have no hesitation in recommending Thornley Groves Kieran Ryan","createTime":"2019-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed771d64-7c28-54f9-89d3-22be7001fd38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves continues to provide an excellent service to us. we have been their clients since 2006. Sure from time to time you have hiccups but these have always been resolved. Aimee Hobson for one stands out for efficiency.","createTime":"2019-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"18d8745b-f9f5-568c-acdf-e45fe41b81c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with Thornley Groves for a few years now, and not had any issues. The staff are very approachable and helpful. Especially Helen Woods and Holly Jackson who have assisted with a few queries recently.","createTime":"2019-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6877df0c-0670-5a95-bc4c-f86e577aa467","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We found the Colette and the team at Thornley Groves Altrincham, to be extremely helpful with the sale of our house. I would have no hesitations in recommending Thornley Groves when selling your house.","createTime":"2019-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca54ff48-6ac1-5580-b075-510bc4634984","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson was really quick in helping us out to renew our tenancy. Aimee is always very efficient and provides outstanding customer service. Keep up the good work!","createTime":"2019-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8f4a829b-1b41-50f9-9e08-86aa3ba11904","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been very satisfied with the service I have received from Thornley Groves in particular from Leigh Johnson with regard to the tenancy of my apartment in Castlefield. Leigh has responded efficiently and professionally to all my enquiries. I am confident that she will ensure that my property will be well managed and this peace of mind is very important to me being resident overseas.","createTime":"2019-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"65ffae0f-4d3b-5ee1-957d-be467c1893ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amy is great to deal with she has been proactive and knowledgeable, just what tenants and landlords need to get matters resolved. Tina The Property Medic","createTime":"2019-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6855f3bb-e56b-5d5c-886d-0fb063738ac7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee was really helpful, polite and ensured all the jobs at our home were completed quickly.","createTime":"2019-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"afa391b9-56b8-5c0f-b192-64cb3228e244","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee is an asset to Thornley Groves, very polite and always helpful.","createTime":"2019-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8339f1e-9d8f-5bcc-9b58-e375fd8aad54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great Service and support from Aimee Hobson at Thornley Groves","createTime":"2019-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"17d34459-9d36-5c8d-a36e-fcce6ca07b08","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thanks a lot Aimee Great service after having tenants who left the flat in a mess end of the tenancy and she was amazing to sort everything out including cordinating all the internal personal at Thornley Groves to get resolutions to all the issues. Kind Regards Neil","createTime":"2019-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7df618d8-8a60-5bf9-a340-0f394b5b09c0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Owing to the tricky market at this time, it took longer to sell my family home than I had expected/originally anticipated. Jackie, Alex and the team really did do everything within their power and remit to secure the sale. They came recommended to me and I am grateful for all they have done throughout the entire process. Jackie in particular went the extra mile - regular weekly updates were standard practice in her eyes, and it was of great help and support throughout the negotiations and completion of the sale. I have been with other estate agents whilst renting property and to date, Matthews of Chester have provided the best service.","createTime":"2019-12-16T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"2dc6594b-b2ea-5c18-8fa7-906081729ede","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Chanel was really lovely and assisted us in every way possible and went the extra mile to ensure we had a good experience.","createTime":"2019-12-16T00:00:00.000Z","locationID":"THF"}},{"id":"08115995-1687-53a6-8710-76018ae05597","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely experience with Shamira Dar .... prompt and really caring and helpful . Keen and supportive . Nothing was ever too much for her .","createTime":"2019-12-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7646146c-0d15-549a-b829-6bd6f74ea531","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"They offered an excellent service. Charlotte Wright my agent offered quick replies and was helpful with ally queries.","createTime":"2019-12-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"09151387-e29a-5901-94ae-e41a4020004b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-12-14T00:00:00.000Z","locationID":"ALM"}},{"id":"bc88cadd-d140-5ca5-923d-562472c4d432","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma, Rachel and Emily have all been so amazing and friendly. They were so patient when I was being really fussy and took me to so many viewings until they managed to find the perfect one for me. They made the whole move so smooth and organised and it was so stress-free. Thank you!","createTime":"2019-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"da319507-5bc8-54bc-8e01-3fc22355d591","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Emily and Gemma have been amazing throughout the renting of our first property! Good communication throughout the whole experience and really went out of their way to help us! Thank-you very much!","createTime":"2019-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c5038fa-14eb-559a-8cdf-9a7e1c3b1c8d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had the opportunity to deal with several agents from this company. I must say they all have been good and very helpful to me.","createTime":"2019-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"20b78241-ee98-5383-b67d-c8260ae316d9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a Landlord for the last 12years using Thorney Grove Susana has been so helpful explaining any problems helping to solve them polite and courteous always getting back to me when I have rang Susana is a great asset to Thornley Grove Thanks Ian D","createTime":"2019-12-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"39c1c91f-1e07-556b-a68c-f1cb41206bfc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord, my experience with Thornley Groves has been very good and Shamira Dar, in particular, as the property manager has been very helpful & hands-on with getting the house in top condition prior to the new tenants moving in.","createTime":"2019-12-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6490496-600b-5bb2-91bf-ee35b997d6cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very lovely and accommodating and the house is perfect. Very helpful.","createTime":"2019-12-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"efe4ed31-2fbc-50b9-8f38-807130901e82","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are a maintenance company based in Manchester and Thornley Groves have been one of our clients for well over one year now. The team are very friendly, helpful and professional. Helen Woods especially has gone above and beyond with processing invoices and getting us paid in good time. Martin O'Dell @ Integrated Building Solutions Ltd","createTime":"2019-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ac168c2-f995-5dc3-8fc2-fb29939f39bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would highly recommend. Gemma and Emily from the Altrincham office really helped us push through our application quickly when we needed to move in less than a week. Friendly and efficient. Thanks","createTime":"2019-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"af5b6416-bbf6-566c-b086-de6afb1cebae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks has been very efficient in managing the rental payments, and always takes the initiative in communication","createTime":"2019-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d550a56-bb28-50ae-b33b-6638a5dd455f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Ι am reviewing the general feeling with regards to the management service i have been receiving from Thornley Groves the past years. It has been improved and i made it aware via email personaly to Susana as Property Manager of my property. Two things. I would like to try to achieve higher rents in the future. Also, coordination should maintain a standard of efficiency. No more wrong invoices sent and crossing emails. Keep it up. Kind regards, GP","createTime":"2019-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4825b9e4-5b19-55ee-b543-9ee44f4eafe6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you so much Emily, really help me a lot! nice team!","createTime":"2019-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6909c510-50d7-564d-8236-10f312a1cfb1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great work from the team especially Shamira. Very much appreciated.","createTime":"2019-12-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"36338305-59cd-50ca-9f1c-78a5a254faf3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2019-12-09T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"e8b8ee92-d55c-57eb-a5e3-58cdd071e1e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Its only when you have issues with properties and tenants that you realise the importance of having a reliable letting agency working for you. The help and assistance that I've had from the Sale branch recently has been excellent. Particular thanks to Delyce Odendaal who has always been prompt and attentive when any issues have occurred. She really has gone the extra mile when needed and I'd like to offer my thanks to Delyce and her colleagues for the recent assistance I've been given in getting my properties let out.","createTime":"2019-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6e2f1a5-4547-5eaa-b261-fe1a3f9d0edf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found the renewal process for the Tenants to be very straightforward and smooth. Susana Romao handled everything perfectly, quickly answering all of my queries and managed to secure an increase in rent!","createTime":"2019-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"87279ba9-5ee0-595e-b575-fd795b6d4eac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful responses to any queries and an ongoing and efficient service by the whole team at Thornley Groves - and especially by Project Manager Holly Jackson. Thanks!","createTime":"2019-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"db1d0151-a738-5067-a312-00e472528691","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks to Hannah Walsh from the Whitworth St West branch for an immediate reply to a lost key fob, putting my mind at ease.","createTime":"2019-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"edebfd2b-5b07-590d-9d41-931dcc455610","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira is great. Gets things done","createTime":"2019-12-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c9f586fa-14cf-54c5-a4b6-132cda469d4d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've found Shamira Dar to be great at communication and responding to any questions that I may have. Prior to her handling my account, I didn't know who or how to contact a member of the team, so she's an asset to your team, for sure. Thank you for your continued to help.","createTime":"2019-12-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3737824-29cf-5797-8f29-41984afeb2f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah Eppleston​ is very patience and helpful when I was looking for an apartment in Altrincham. Thanks for all the help you have done for me Sarah!","createTime":"2019-12-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8246bc6c-0a4d-5ea0-ad07-3920cd7101f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks resolved an issue of payment of the rent with new tenants and ensured standing orders were set up for the future. Very professional service.","createTime":"2019-12-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e790f55e-e95e-50c0-87db-0b934d10004b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Richard lowey was amazing in helping to get the boiler fixed and very informative about the process.","createTime":"2019-12-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8eaff847-ed7f-5e75-b141-2b18534d601a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Holly was good she’s helpful and sort all the issues out.","createTime":"2019-12-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6a56df9c-15fd-542e-bbdb-c8d84a599291","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly, helpful letting agency in Chester that really do go the extra mile for their clients. The team is considerate and friendly, ane very different from others I have dealt with in the past. Highly recommended.","createTime":"2019-12-05T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"29c77c87-bf43-5dd0-bb00-6d52fc0ba101","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy was a star when helping us find the right flat for us. Once we found the right place, she explained the process very clearly and was very efficient in completing the admin side of opening up our contract and we really did appreciate her help! Very clearly she knows her role inside out and is a huge asset to Thornley Groves.","createTime":"2019-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec485ca5-ea6f-5f39-b3ea-656a589779d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was initially dubious about coming to Thornley Groves due to the reviews online. However, our experience with our property manager Hannah Whyte has been fantastic. She has responded quickly to all our emails and the service has been great.","createTime":"2019-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef6db891-04a8-5b65-9430-7c19cbc50e07","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Akhil Hans has done great job in ensuring a problem tenant pays her rent. He's on the ball, and is diplomatic or tough as needed to get the rent paid.","createTime":"2019-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"55b31415-a3fb-5788-9f54-5fb6e06e67be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had really nice experience with Sale branch. Starting from viewing till reference to other agency they did good job. Special thanks to Shamira Dar and Shosana.","createTime":"2019-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b62476f-ff30-56a8-bd28-3053a4598e72","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We finally settled down in Manchester and moved to our new apartment! I am very happy that I chose Thornley Groves. This is our first time renting an apartment so we actually know nothing about how to rent a flat in the UK. However the whole process ends up with getting a perfect apartment to live in without having any trouble! I would especially express my gratitude to Daisy Dixon. She is patient and professional and also can quickly and clearly reply to any of our enquiry. I would definitely like to recommend Thornley Groves and Daisy to my friends.","createTime":"2019-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8f92bffe-0f5c-5dd7-b021-acb66bedc997","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Delyce Odendaal has provided excellent support on timely manner for the query which i have raised. My broadband installation was due next week. She expedited the process and reach out to the relevant stakeholders to get the approval ontime. Thanks a lot for your support.","createTime":"2019-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c25620a2-0149-556a-9bcd-51ff42f4b7c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy has been excellent! She helped out in the process of preparing our flat for renting and finding a tenant in just one day! She even helped me spruce up the place before she took the pics. 10 out of 10","createTime":"2019-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"df9104c1-47b0-5007-8308-add9a46e4af6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah is great to deal with and always follow things up when she says she will, which is not always easy to do in such a busy, dynamic environment. A real asset. Tina The Property Medic","createTime":"2019-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b09d1c0-b462-5048-b614-a16e513a8eca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"HI Got very efficient service as a Landlord from Susana in the renewal of the new tenancy with my tenant. Prompt and clear.","createTime":"2019-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a74c60f5-0ed9-5556-a131-1df4a7addab1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Corey was amazing to work with in helping us find our apartment. As first year students the prospect of finding and renting a house seemed incredibly daunting, but Corey made everything easy to understand and always kept us in the loop regarding houses we were interested in and gave us any information he thought we might need. Thank you again for helping us find our dream place!","createTime":"2019-12-03T00:00:00.000Z","locationID":"THF"}},{"id":"1adb8f05-374b-568c-89f9-f6b4c85edd44","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I enquired on a property and felt the service was good, the lady I spoke to was pleasant and helpful.","createTime":"2019-12-03T00:00:00.000Z","locationID":"STY"}},{"id":"7afc5e52-983b-52cf-bbbb-152966ebdf0e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The customer service of Thornley Groves is probably the best I have received compared to other estate agencies in Manchester. The agent that I spoke with was Daisy Dixon and she is the loveliest and friendliest agent ever. She is always quickly responding to all my questions, updating about new information concerning properties. I am very pleased to have worked with such a friendly person.","createTime":"2019-12-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ba8793d-d0e3-5247-a358-c62fe225da72","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Timeliness in handling issues when they arise. I speak with Katie Garner when I have concerns and she is ever so professional and keeps me updated ever step of the way. Lovely group of people.","createTime":"2019-12-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7af6469f-2f62-5194-a263-d15968339597","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The customer service of Thornley Groves is the best compare to other Rental Agencies according to my experience. My rent agreement and agreement extension both were done by the agent Hannah Whyte. Whenever I had queries or issues I got prompt response from her. Thanks a lot Hannah Whyte, you have been a great help.","createTime":"2019-12-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4cc4c74c-ae56-589b-860b-f572873f708f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience during my tenancy with Thornley Groves that I almost wish I never left. Post tenancy, the check out process and deposit return was smooth and easy. I couldn't have asked for me. A big thank you to Hannah Walsh and the team.","createTime":"2019-12-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"daa0f012-01ed-5110-b55f-4018834c55fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found Thornley Groves to be honest and very accommodating both during the move in and post tenancy phase. Thanks to Shannon Upton and the fantastic team at Thornley Groves.","createTime":"2019-12-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d5acf9a8-fbb0-5f21-a62b-54df2d0d7c98","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-12-01T00:00:00.000Z","locationID":"ALM"}},{"id":"e1940e75-6fcf-5f83-81b7-fa6ff23e965f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can’t praise Doug and his team enough. Very professional and knowledgeable about the market. Doug was always contactable and never seemed to not be in work! He is very calm and provides reassurance during a stressful time. Andy was great and always kept us up to date. They helped us get a sale and the purchase we wanted. Thanks!","createTime":"2019-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"faed0f68-9c5c-5a80-90e8-965c782ab7e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Holly helped to make our recent tenant’s checkout as smooth as possible. There was a dispute over deposit; Holly kept us informed along the journey and kept what could have been a difficult process, stress-free and easy.","createTime":"2019-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d8074eb-b4c5-57a2-9d65-0901b9faee20","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-11-29T00:00:00.000Z","locationID":"ALM"}},{"id":"990577a7-b451-5455-9d08-26266ed0d5e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly at Thornley Groves is a genuine asset to the business. She's helpful and informative when we request more information regarding repairs etc. Always a pleasant experience calling into the office when she's on the front desk. Jeff Direct Property Maintenance.","createTime":"2019-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"787b351b-ecd5-549c-834a-925def0f9bd5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha & Stephan were incredible. Special shout out to Christopher for being on call at all hours to answer question. The whole Thornly groves team made moving in and buying my first home a pleasure. Thankyou!","createTime":"2019-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a680c8ca-c54b-5252-a353-6d94c860b0e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly has been amazing to deal with she keeps me informed and follows through when she says she will. A real Asset to the Thornley Groves team. Tina The Property Medic","createTime":"2019-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9acbf05-1805-5f83-8cfe-23d4973f465f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alexa from the sale office provided an excellent problem free move in for my new tenant and made the move easy for myself and the tenant","createTime":"2019-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3462264e-be0e-51fb-8dd4-bd2a1f8a470c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Katie Garner took control of the situation when there was an issue for our tenants with a recently installed appliance. She was very professional, contacted the manufacturer, kept the tenants informed and provided us with regular updates. We were very impressed with the level of service she provided on this occasion.","createTime":"2019-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb462ac5-1a13-5c0f-8421-fa64e5bc190a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Katie Garner @ Thornley Groves manages 2 properties for us, they are efficient, good at maximising income and minimising landlord hassles. I reccomend them","createTime":"2019-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7319365-148b-52d2-99ba-1a90979160c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson has never disappointed us! We e-mailed her two days ago to ask our landlord if we can renew our tenancy and we had an answer the next morning and a few hours later we were signing our tenancy renewal agreement. Quickest/easiest process ever! Thanks Aimee!","createTime":"2019-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"097255d3-21bc-5d02-a7c0-783519027188","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"If you are shown around and dealt with by Will and Gabrielle you’ll be serviced brilliantly. Top service 👍","createTime":"2019-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3795728f-ea4e-5a47-977d-3eb3cf3b9f63","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thank you Holly. Holly is very attentive, making sure that we received information on a timely basis. She has been meticulous in setting up AST for our tenants and the whole process been very smooth.","createTime":"2019-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"66262539-8bbf-5953-93b7-906dc68eef0f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you very much Daisy. Daisy Dixon has been extremely considerate, friendly and cooperative in helping us to secure the desired property that we want to rent. Daisy kindly showed us around the property and after that ensured to promptly keep us updated about all the relevant paperwork that we needed to complete. The overall experience for someone who is renting for the first time went very swiftly and smoothly. I would highly recommend Thornley Groves.","createTime":"2019-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae1f2ff7-3d7a-5c5f-9477-1dd9736f9c5b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It's the first time I have used Thornley Groves services, the company have always handled any queries or maintenance requirements, very promptly and efficiently, over 4 years now! However, I say company above? When in fact it was an individual with the care,attention & professionalism, who was always at hand, that person is the \"Property Manager\" Holly Jackson. Thanks Holly, the service is appreciated, I would gladly use your services again! Keep well Dudley George Boohoo.com","createTime":"2019-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8bba8c22-d57d-580d-a345-c5f1a225db66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I required a reference from Thornley Groves which needed to be provided urgently in order to expedite my application. I was put through to the very helpful Shoshana Marks who took the time to listen to my request and understood the urgency required. Shoshana was extremely efficient and provided the reference in very good time and followed up by notifying me when this had been completed. First class customer service Shoshana! Many thanks for your help!","createTime":"2019-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc80a598-7a45-55bf-8247-dcb5f2ee4ebb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you so much Kirsty Challinor. Kirsty was considerate from the beginning with booking the viewing to our moving in date. Very reliable and punctual both on emails and calls. Could not have asked for any more in the service we have receiced and she is an asset to the company. Once again thank you very much Kirsty.","createTime":"2019-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5528e23d-513a-58f4-b861-891561289719","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy Dixon has been extremely accommodating in helping us secure a property to rent! Daisy showed us around our chosen property and then worked with our timeline to ensure we swiftly completed all the relevant paperwork! It was our first real renting experience and it went very smoothly, I would highly recommend Thornley Groves!!","createTime":"2019-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d6b908e-776f-5fbf-bb4e-0897c024280d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Though sometimes a little hard to reach, perhaps due to a lot of time spent away from desk, Leigh has been a fantastic agent, very diligent and knowledgeable.","createTime":"2019-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5e505c3-4cd1-54a1-a918-85b6e7634c6a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kirsty Challinor was a superwoman yesterday. After coming across some major speedbumps beyond my control on the proposed day of moving in, Kirsty took hold of the situation brilliantly and ensured that I got over the line by the end of the day. She was able to juggle the referencing team, an ex-landlord, the current landlord, me and even my mother - something I didn't think possible - all in one working day. She did all this whilst keeping me well informed whilst I was at the office to ensure I could move in successfully. Very very grateful for her services yesterday during a stressful period. And the rest of Thornley for hosting my dad too whilst he waited for us to arrive. It's much appreciated.","createTime":"2019-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ab1207c-a283-59ee-89f2-8412a8abde4e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy Dixon dealt with the letting of my flat in Manchester & she couldn't have made the process easier or more efficient. She was polite & contacted me only when necessary. Her manne was very professional & obviously had a good manner with the prospective tenants as they signed straight away : ) I recommend using Thornley Groves as a letting agency, I have been with them many years and their service improves year on year.","createTime":"2019-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e802102-18c8-5e83-acf6-4c3fff6abf92","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I cannot thank Alexa in the Altrincham office for all her hard work today to resolve the issue with my hot water. She has work so hard today to find an engineer to repair the water heater, and kept me up to date at every step. Thank you for the efficient service and repair promptly today.","createTime":"2019-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"50f908d3-367b-592c-b6a0-a2f1c158be5b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Extremely helpful and quick to respond.","createTime":"2019-11-26T00:00:00.000Z","locationID":"SWN"}},{"id":"a7581c8c-1b88-5f83-ab90-1f7440b6829c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a tenant of Thornley Groves for nearly 5 years and there was no problem at all. I would like to thank you Hannah Walsh in particular for her professionalism. I would definitely recommend this agency.","createTime":"2019-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b4a22dc-6d80-5d2c-8138-7db93711dee2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have some apartments which are being managed by Thornley Groves. I really appreciate Katie Garner's effort. She is helpful and responsive. Everything goes smoothly with her assistance. I would definitely recommend Thornley Groves to others.","createTime":"2019-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"46ee24f1-67b1-5178-8223-c46fc9324716","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Polite, patient, friendly and professional service from Akhil Hans in the accounts department. He provided an excellent service in explaining and clarifying aspects of my statements, and providing me details of key staff.","createTime":"2019-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"85ab2cc0-21d3-54be-8f2a-3c4fe7022268","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everything went smoothly with a quick turnaround. Had a professional and efficient service from Sally Ann and Claire in the Swinton office. Happy to recommend this service.","createTime":"2019-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b5dde89-6c5e-51a0-b760-7234f878de1e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira Dar made the whole process of contract renewal very smooth and hassle free. Good stuff! Thanks. Mr & Mrs Jahangir Mirza.","createTime":"2019-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c68b0029-d91d-527d-986e-cde117a01712","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Will at the Manchester branch was pleasant, helpful and quick to respond.","createTime":"2019-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"26cc7610-8501-525d-8373-1c7c83ff7df0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Walsh has been so helpful with arranging contractors to attend our apartment. Issues were fixed the same day. Thank you again!","createTime":"2019-11-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb75f166-df90-5af2-a8d7-554162eba5f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Smoothing transaction, great support from Colette R. Will use again","createTime":"2019-11-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"573ca186-29aa-5bec-ab28-d3a148c20c53","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had numerous dealings with Thornley Groves and in particular I have dealt with Chris. He has been fantastic on helping me getting deals over the line and always keeping our mutual clients happy. He goes above and beyond to ensure a sale. I would certainly recommend Chris Willey Thanks for all your help!","createTime":"2019-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9bdc4b6c-543e-5492-a6fd-2f81c684274c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We just got a very nice appartment in Altrincham, the agency was really helpfull. Two agents, Emily Guy and Gemma Garner, helped us with all the process and the communication was great, quick and smooth! Five stars! Thank you Emily and Gemma!","createTime":"2019-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0078e914-5a70-5917-adde-7e8299c4cdf5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"both Daisy and Iulia were professional, informative and courteous throughout my experience renting with Thornley Groves. from the viewing process, including negotiation and communication during the offer process, right through to collecting the keys was excellent and I would wholly recommend!","createTime":"2019-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"80286bb0-58a2-52ad-9648-55503b88dd99","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy Dixon was very helpful in our search to find a new rental flat. She was always quick to respond to any query we had and has so far ensured the process is as smooth as possible which is just what we needed as we're going through as stressful relocation. Thank you, Daisy.","createTime":"2019-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3b962d6-89a3-5240-9c72-098a409ba9b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy was really friendly and helpful throughout the whole process of securing the flat. She was always available and very responsive, much more so than her colleagues who were impossible to get hold of. We hope Daisy will remain reachable for the rest of our tenancy :)","createTime":"2019-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ac166ee7-b517-5c4a-939c-f50bae8ecb9e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy is a credit to Thornley Groves, professional, very responsive and listens unlike a lot of other agency’s in the Manchester market. I would recommend anyone looking to rent out a flat in Manchester talk to Daisy.","createTime":"2019-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"337e1568-6948-5f9a-b2a2-a853512fab19","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Stuart and his team were excellent. Their advice and support was invaluable.","createTime":"2019-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"823a7051-ca42-552b-ad8a-fefcd25372b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"So far do not have any major complaints. There have been some misunderstandings earlier on but nothing that could not be talked through. As with every company, some of the people you deal with are more competent and friendlier than others. Recently dealing with the renewal of the tenancy agreement I was fortunate to have Hannah Walsh as property manager. She was efficient and quick to respond to all my queries and issues.","createTime":"2019-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"487d9256-56c7-5de4-83e6-ca66ddb784d1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The best experience I've ever had with an estate agent. They delivered an absolutely superb service from start to finish on the sale of my property in Manchester. What impressed me most was the consistency and quality of service I received no matter who I spoke with (Stephen, Natasha or Stuart). All equally knowledgeable and all share a passion about getting things done. A very rare quality nowadays in customer service I find. I guess the biggest compliment I can pay them is being left with the feeling of having received value. I initially challenged Stephen over a commission fee that was higher than some of their competitors, I wanted to understand why. I now know precisely why their fees are marginally higher, but it’s worth every penny.","createTime":"2019-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d20522f5-9970-55e9-857d-b6db90e58a09","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"In the process to secure a flat when so many are viewing and time as always is challenging Daisy Dixon was brilliant. She sent us a helpful video and kept us up to date on what and when we needed to do things. Having now moved in here's hoping the completion of moving in \"snags\" and also maintenance undertaken by Thornley Groves continues on the high quality that Daisy has set. There's your challenge Thornley Groves!! PS I hope you got some of the Minstrels we left with Iulia??","createTime":"2019-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a2a2973-92bc-518c-b458-865ce412d54c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been managing my property for more than ten years and have always provided excellent service never leaving the property empty for more than a few days between tenants. A recent change over of tenants proved to follow the same seamless pattern with Thornley Groves personnel keeping me informed at every stage of the process. I would highly recommend them.","createTime":"2019-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ad3312f-3a82-5b85-838f-33836bf22958","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy Hobson was fantastic and provided excellent customer service to me in a very difficult situation. She dealt with the matter which was quite sensitive promptly and efficiently and kept me informed along the way. She has fantastic people skills and is a credit to your company Well done Lucy!","createTime":"2019-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b15d18ae-d3bd-5846-aa2d-09628d0841ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I think the service depends on who you have as your representative. Katie Garner has been excellent for me with her responsiveness and generally making your life easy. That’s why you pay for an agent to handle your property in the first place.","createTime":"2019-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"892029bb-fa5c-5691-944e-9072499ba2f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have managed my apartment for a number of years now and it has been smooth sailing. Daisy Dixon managed finding the latest tenant with speed, efficiency and professionalism . I’ve no hesitation in recommending this service .","createTime":"2019-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0803e857-36b4-5739-86f7-bea80048914c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee from the city centre branch helped my flatmate and I renew the contract for our flat. Throughout the renewal Aimee was very polite, professional and helpful. She made the whole process seem effortless. Thanks Aimee!","createTime":"2019-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7dc58604-56e3-57b0-ba4a-7b470bab89d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Renewal of the tenancy went smoothly. Agreement of the rent and the paperwork was promptly provided by Aimee Hobson from the Manchester office.","createTime":"2019-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"389f29db-a9a8-5c78-ac6b-a37780cd4ac3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-11-19T00:00:00.000Z","locationID":"TGL"}},{"id":"06fd3d1f-7f4e-52b5-beb9-b42441391ab8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with the let only service provided by Samantha and her colleagues Gabriella & Daisy. The process from start to finish was seemless and from marketing the apartment online to finding a tenant and then that tenant moving in only took 12 days. I would definitely recommend Thornley Groves to any other Landlords who are looking to use a tenant find service.","createTime":"2019-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f8cc0e8a-ecf9-5f61-9351-5c57f3cb76f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been professional and efficient throughout the whole process. The have been prompt at responding to enquiries and keep us informed of developments. We have particularly found the manager of the Altrincham branch, Douglas Plant, very personable and easy to deal with. Would highly recommend.","createTime":"2019-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"43398a9e-e3e2-5f23-ab13-a61eb5f25104","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer service from Eleishia Rowe at Thornley Groves. She always very polite, responds immediately and endeavours to resolve any issues promptly!","createTime":"2019-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d7c10f2-3146-5352-b61f-2506aaeda2db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Eleishia for completing my reference so urgently . Very dedicated to thornley groves","createTime":"2019-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c769bb08-1ef9-5620-a42f-21171577d57c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"A protracted sale competently handled by Colette Raftery, leading to a satisfactory conclusion.","createTime":"2019-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a016bd4b-8d80-549c-96ba-b1a45eaea9c4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Staff were total experts, explained the process all the way from beginning to end. Always professional and polite. Can’t thank them enough!","createTime":"2019-11-17T00:00:00.000Z","locationID":"TGL"}},{"id":"416681fc-3e9d-5fbf-a339-635828b8006a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We bought our fist home through Thornley groves ,service we received was excellent, Colette raftery has been very supportive and guided us very well throughout the buying process.","createTime":"2019-11-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d5ecccdf-4d5f-5250-879e-6f5a0b1ca575","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would totally recommend Thornley Groves, very professional and nice services. I have had a great experience. Especially, i have a great experience with Holly Jackson who is a very nice and caring person, who does the job greater than any customer’s expectations.","createTime":"2019-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6c16c881-b685-5b8f-82b1-9b859d7ac73b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was impressed by the quick response to all me enquires by your Property Manager Hannah Walsh. Hannah has done a good job.","createTime":"2019-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"450e54f7-4306-5cb3-8002-74c8e1c4a37e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-11-15T00:00:00.000Z","locationID":"STY"}},{"id":"45caed44-c92e-58e7-b27c-929307a81bcf","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Strongly recommend Thornley Groves for all rental management. My agent Hannah Walsh has always given me good advice and been prompt to attend to any issues with regards to my property. I live outside of the UK and yet I feel assured that everything is being well managed.","createTime":"2019-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f24026d-c901-5ab5-bfc5-ef143a730115","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Nice service and staff. Chanel was a great help!","createTime":"2019-11-14T00:00:00.000Z","locationID":"THF"}},{"id":"81f03993-9e8f-59a5-b5bd-0c639d5edea3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Superb courteous service as exemplified by Ellie Hey. No pressure, expertise and an honest and professional understanding of the market and the customer. Hale at its best","createTime":"2019-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"29cd7451-e6b6-5e80-8d41-f47cea24a701","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy did a great job in finding me new tenants and kept me informed at all times.","createTime":"2019-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"19acde29-af26-5bae-a9f2-51674e2ff26c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer service. Ellie Hey was extremely helpful during a challenging transaction. Thanks Ellie!","createTime":"2019-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"727d6e55-54ab-5ce5-917a-7445f9197c2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly has always been polite and a pleasure to work with.","createTime":"2019-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8e853ad-a8d1-5183-a0da-abff15bcc4eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and provided all necessary information.","createTime":"2019-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"13391e13-aed7-5db7-9df4-dfebc22d995b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Good service.","createTime":"2019-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"345379a1-30d0-5326-8802-ab381ec3339d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have used Thornley Groves(Sale) a couple of times when buying and selling houses and again they were amazing. Carolyne Brindle and Lewis Armstrong dealt with the sale of our house and were helpful at all stages. From the moment we had Carolyne come round to value our house up until today's completion everything has been dealt with excellently. Lewis and Carolyne have been a god send any enquiries we had they helped us with and any problems they made sure got sorted asap. I would recommend Thornley Groves(Sale) along with Carolyne and Lewis and if we are ever in need of an estate agents will certainly be using them again.","createTime":"2019-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ea662a5-6832-5560-ae31-2e2f79030f15","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I put this property to rent on the day my previous tenant gave notice, Sally Ann let it immediately and could have let it several times over, the reference was taken on the day and my new tenants moved in on the day my previous tenancy expired, Sally Ann and the team at Swinton always go the extra mile, I would not consider another agent they are simply the best weather its sales or lettings.","createTime":"2019-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"369b912b-0393-5ed0-8164-703d3335c4f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Spoke to Shoshana Marks over the past few days regarding Rent and Legal Protection. She was concise and listened to our worries and explained how the cover worked. She spent her time trying to help us understand the policy. Also gave us a discount on the rate. Thank you Shoshana","createTime":"2019-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bedf1ba3-7519-5e61-b8ce-2287fa58fe5a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have managed my property for around four years. I have been extremely happy with the service provided by Holly Jackson and her team. She is always very courteous and efficient, and issues get resolved quickly and easily.","createTime":"2019-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f97a27be-dfa5-5e14-bef2-bedc52084821","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Shamira Dar We have nothing but praise for Shamira who has provided an impeccable service to ourselves during the reletting of our apt. many thanks david & sue sandwith.","createTime":"2019-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"32bd7af3-4a8e-586d-99e8-90fe2ca193f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner was helpful and understanding with the admin when a previous tenant needed to stay longer than initial planned.","createTime":"2019-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"77b04bac-e36d-5a08-8905-29dad99c841f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful management. The service and professionalism at Thornley Grover estate agents are brilliant.","createTime":"2019-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ee81439-a553-555c-8ace-f37f7053b17b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks been very supportive and great on responding my questions. Thanks s lot","createTime":"2019-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"25f287c8-a885-5319-a188-29c99f95b8d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Grove has managed my property for over 10 year. Holly Jackson and her team has been managing my property for most of the time. Whenever there has been any problems or queries it has been resolved with ease. Holly has always been polite and efficient whenever I have had to contact her with any issues","createTime":"2019-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"45644fc3-9ede-58dc-81ea-a649c5eae944","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Been with Thornley Groves for a number of years. Always received an adequate service from them so have been happy to continue with them. Whenever there has been an issue, management have always stepped in to resolve.","createTime":"2019-11-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a82ecbf-c974-59fb-b2d3-aa0b1c7a0d7d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner was excellent for us at tenants. We rented for two years and she was always helpful when we needed support, gave us advice and kept in touch when updating us. Thanks for all your help Katie","createTime":"2019-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b707f5b-44ca-5f0d-a743-915862741e94","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had excellent service from Melissa who went out of her way to help me with what I needed","createTime":"2019-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6a27a7e3-75d1-5d98-a5f0-932d55d3b7e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I've had Thornley Groves looking after my small portfolio for a number of years now. I can highly recommend the quality of service being fast and efficient. Their letting and maintenance staff have been very responsive and swift to rectify any issues, particularly Melissa and Rebecca.","createTime":"2019-11-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"209deb79-40d9-5050-b0fe-048ea4d0c659","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We can honestly say the service and professionalism we have recieved from Thornley Groves and in particular Carolyne Brindle and Lewis Armstrong has been exceptional. These guys are a credit to their profession and have kept us informed evey step of the way and always been there to answer any queries or questions. We would highly recommend them to anyone. Paul & Sue Rust","createTime":"2019-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c6cbbc0-2b27-5178-bba9-a88cb77d8e90","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient and communicative service from Hannah Walsh. Kept me informed all the way along and was polite, courteous and contacted me every time she said she would. Well done, Hannah! I hope you’re my point of contact in the future!","createTime":"2019-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"47e2adf8-d247-5296-a256-4a6a93c37fb0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Not living in the area it was a struggle for me to view properties. Some other agents weren't really interested in helping but as soon as I spoke to Daisy on the phone she couldn't have been more helpful and arranged to do some virtual viewings by video for me. The videos were perfect and I was able to pick the ideal property this way without having to be in the area. Daisy also arranged everything over WhatsApp which was so convenient. She's been so helpful. The whole process has been really easy and straightforward - a lot of it being handled electronically. It's a great process. The only reason I haven't given a full 5 stars is because the office can be a bit difficult to get through to over the phone and aren't always very responsive to voicemails. That's the only reason I've not given a full 5 stars - everything else has been great and the staff are so friendly and helpful.","createTime":"2019-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0912c6d7-8809-507f-b361-46dc011c41bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"It was overall a good service by Hannah. There were some delays unfortunately due to getting the name of the washing machine and the model etc which delayed the process for a day or two but I am satisfied with overall service.","createTime":"2019-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9abb161e-1b39-5c3f-98bc-f5dcb6529eb6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After so many years at my old place i was forced to move as the landlady was selling up. Sarah was amazing and let me view the new flat many times as i had to come back and make sure the new place was for me. I cannot thank Sarah enough for her help and advice during this stressful time.","createTime":"2019-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"174b335b-f675-5dea-a6e0-80d6415fda7b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional but with a great human connect. The deal would have fallen had Collete and Doug not supported through the unexpected issues/ complications. I thank them for their great service and would recommend to anyone looking to sell their property in this area.","createTime":"2019-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e832a5a6-bcb7-524e-a85e-39dc5d78b2f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have had very efficient service from Susana Romao, she is quick to answer emails and deals promptly with requests- it’s not so easy though to contact anyone directly by telephone. When my tenants vacated earlier this year a new tenant was found with only a very short unoccupied time while cleaning etc was carried out, As agents I find the company to be on the expensive side; the ‘find a tenant’ charge was substantial, yet there is no guarantee of rent being paid -that would be an extra monthly insurance charge.","createTime":"2019-11-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8d2a746-7bd6-5a27-a601-5e4eade6013f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service once again from TG. Smooth and quick renewal for my tenancy. Great efficiency from Hannah in particular. Thank you!","createTime":"2019-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e1c0460d-50ce-53b0-8ec5-c4a0111f120f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Collette helped us compete on our first home. She was very professional and helpful throughout. No problem was too much. Collette made our house purchase much smoother and easier to manage. As first time buyers she explained the process and kept us on track throughout. Thanks Collette!","createTime":"2019-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"46d6bba2-607a-5118-9ef4-4b4d6eda2c5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Walsh was super helpful on the phone and helped to solve my query! Very friendly and patient, which was refreshing after my previous experience, a real credit to the company!","createTime":"2019-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd1b3176-7ad1-5645-b4e9-c40eec8b4cf4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've been with Barlow White now since Jan/Feb 2018 and never had a problem. The guy who comes around for the inspections is a really nice guy, always have a good natter because my place is always spotless! Being a tenant you know the circumstances upon signing as its all laid out to you clearly so there's no excuses to not keep your end of the deal as the occupant. All my Gas Safety inspections are on time and not once have I ever had a maintenance problem. They have recently introduced a system which a lot of agents have, so its even easier to report maintenence issues if any should arise. Kevin sorted my tenancy out and it's was stress free! All the girls in the office were friendly too! :)","createTime":"2019-11-08T00:00:00.000Z","locationID":"SWN"}},{"id":"522b5017-92d8-5eb5-a764-adbd57f09fc5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Had a problem with understanding my landlord statement over 2 months. Phoned Thornley Groves and spoke with Eleisha Rowe and she was so patient. As she did not understand the situation herself she told me she would carry out some research and call me back. Eleisha was very sympathetic whilst maintaining a professional manner. She called me back after a short time and explained everything thoroughly and said she would chase up non payment of rent. She called again later saying the second issue was rectified. Great service from such a pleasant helpful young lady. Thank you Eleisha.","createTime":"2019-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"82e37dfd-a445-5291-8c91-cb326c801da0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Throughout the period of my sons tenancy I felt that Thornley Groves were not well organised. Also, the quality of communication left a lot to desire. They made administrative errors, especially concerning the renewal of my son’s tenancy. Despite several follow up emails and agreement of their error, the terms of the renewal was not correct. This was not helped by the frequent change in personnel. By far, the most efficient employee was Shamira Dar who became involved when the tenancy was terminated. She dealt with me and the termination process is a very professional manner and with great efficiency. Coupled with prompt communication Shamira showed herself as being ‘heads and shoulders’ above others at Thornley Groves and delivered an excellent customer service at the end.","createTime":"2019-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"84e4a07a-6b94-5867-92a9-85b8e6927be5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They say moving home is one of the most stressful things to do..... Colette from Thornley Groves helped to ease that stress from the beginning. Handing over the reins on open evening to Colette was just the start They found me a buyer in 12 hours , and from that moment on Colette was on hand to answer every query in a very caring and professional way even giving her day off up to ensure the Completion went ahead in the last few days I bought my property through Thornley Groves 22 years ago and sold it with them this week Would recommend Douglas and his team in a heartbeat , they earned every penny If I was to move again they would be my agents Thanks","createTime":"2019-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c40d89a2-1bb7-5849-9861-8dabb0ae8e0b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had a very difficult time with Thornley Groves, and have found it very difficult to get anything done. The flat I am renting was in a below average condition when I found it, and getting things fixed has become a part time job of my own. That is until, Katie Garner became my property manager. Katy has been nothing but efficient, professional and speedy, and I will give her a 5 star rating any day.","createTime":"2019-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0640ec71-cd0e-5a3b-8d60-e97e4a45e4c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Lucy Hobson by phone & email on Thu 07/11/19 and felt her explanation of the situation to do with late payment by my tenant & her subsequent actions to be very helpful. She also dealt with me in a clear, consise & friendly manner. I have therefore given her an excellent rating!","createTime":"2019-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d0ae98cb-d918-5580-929a-0b5da4ac7305","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Melissa Higgs from Thornleygrove - great service. We have 3 properties with this agent and Melissa and her colleagues are also super helpful and professional, and I would highly recommend them. Luke from GB Properties Limits","createTime":"2019-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b517df6a-4c3b-5de3-80fc-d1de1d602e93","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I emailed in regards to a problem with my flat and it was fixed in under 24 hours, Susan Romao was a real help and helped me with this","createTime":"2019-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"74586971-b533-5fbc-98dc-b92b41d25aee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy was kind and very helpful she sort out everything really fast and promptly.","createTime":"2019-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8f56f8b5-ebd6-5b0d-be53-eac031311600","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Turnock Laura gave an excellent service during the reletting of my property and I would have no hesitation in recommending her and of course her manager, Clare Carpenter at the Swinton office. Kevin","createTime":"2019-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"797718dd-661c-5ce7-9d90-d796562c19a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great customer experience. The whole process was quick and painless. I cant thank Daisy enough for her help.","createTime":"2019-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e11ea9cf-6d83-5f05-82e1-25566fb18fd6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Corey at Homes4u was incredibly knowledgeable, friendly and helpful and went above and beyond to help us find a suitable property. Thanks very much!","createTime":"2019-11-05T00:00:00.000Z","locationID":"THF"}},{"id":"8c0b4cfa-3460-568b-a3ec-f836a47bbb9b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-11-05T00:00:00.000Z","locationID":"STY"}},{"id":"c42ed272-71ea-554b-8480-1d5b831c929c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had a very good experience using Thornley Groves Estates. Every query is resolved promptly and efficiently, and there is always somebody available to help. We are currently moving in the process of moving out a property, and Aimee Hobson especially has been a great help. Thank you","createTime":"2019-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9fcbb80b-3cfa-5f88-b11c-dd9ca1ab3d32","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy Dixon has been very nice and professional. Thanks a lot!","createTime":"2019-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ba4ce88-60c5-5086-941b-553da791f54c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very impressed that I was contacted within a short time of responding to two quotes for some work. In addition Susana dealt with my query regarding the two quotes. Good work.","createTime":"2019-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1128b548-6260-5ea0-a40a-7630eeac97de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Will bailey has been very nice and professional. This is my second time with Thornley Groove and I strongly recommend. Thanks a lot! Romolo","createTime":"2019-11-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d4a5d97-07e0-5572-a750-e024f3238b6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service. Although the time between agreeing a sale and selling my property took longer than expected this was not the fault of Thornley Groves. I have been kept fully informed of the progress of the sale All enquiries were dealt with quickly and efficiently by Andy and Colette.","createTime":"2019-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"adaa762e-7bfb-585c-8084-06802b65dba0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Communication is efficient, and the staff is nice. Been dealing with Aimee Hobson - the property manager and I'm pleased with the service so far.","createTime":"2019-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec65d5d1-35c8-5e40-9539-0733614d1a0e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Many thanks Philip Moynihan!","createTime":"2019-11-02T00:00:00.000Z","locationID":"THF"}},{"id":"5cbc6021-70bb-545b-bae4-3f7467352860","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a buyer they provided an excellent service from initial enquiry through to completion, nothing was to much trouble. The purchase was completed within 3 weeks of the tenants leaving the property. This was achieved mainly down to Stuart and Natasha's hard work.","createTime":"2019-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cfc2406b-c23a-545f-8680-c1241a368b0e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick and easy process considering renting first flat, I dealt with Kirsty from the Sale branch and she was brilliant. Would recommend to use Thornley Groves if your looking to rent/buy.","createTime":"2019-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6b67851-c80c-5bd1-b14d-1a418361588a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was stuck with an emergency that meant I was out of electricity for 2 days. The route cause was the property management for my building failed to give essential access details to the communal switch board to Thornley Groves for the emergency contractors to react at the time. Nonetheless Ryan Jubb my property manager was really understanding on the Monday and acted quickly to resolve the issue right away. He was understanding and ensured he communicated throughout, up until I had the power back. An example of someone who understands a customer and ensures that quick and appropriate action is made in unforeseen circumstances. Since then remediste action has been taken to prevent this cases happening again to someone else. Thanks Ryan for being so proactive and helping us after such a horrific weekend. As a separate mention, since Ryan has taken over my account, he has ensured any needs are communicated with my landlord quickly and is always happy to help!","createTime":"2019-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b112c485-ab69-5524-8573-da629103205c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have just completed the purchase of our house with the help of Andy Clayton at Thornley Groves’ Altrincham branch. Andy has been thoroughly helpful and professional throughout the process and proactive in facilitating communication between us, the vendors and both parties’ solicitors to get the process completed within a very reasonable timeframe. This has been particularly important for us as we’ve been purchasing our house at the same time as welcoming a baby which Andy has been very considerate of - his help has been much appreciated and we would recommend him to anyone.","createTime":"2019-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"76520e0f-da15-5aca-8ade-e5320f2ffbdc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were seeking a house to buy and have had some bitter experiences with some of them, then I went to view a property handled by Thornley Groves and Colette Raftery was just an AWESOME Sales Consultant !! She was very thorough, pleasant and patient, while made sure all info was provided and understood. I would highly recommend using this Thornley Groves Estate Agent as they go beyond expectations and they provide professional service! Final Note : She knows exactly how to handle things in a very tough situtations..Kudos....","createTime":"2019-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8bfae047-9ba6-5c15-9623-10afcd3bee36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you for making the sale of my property so painless. I feel so relieved my flat has gone to a nice new owner and it was all handled so smoothly! Thanks to Stephen, Chris and Natasha for providing a great, friendly service and always being available whenever I had a query or panic about something!","createTime":"2019-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba016bf5-5978-5cc8-bc3e-88f7f3e6ba4e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am going through purchase of property through Colette Raftery at the Altrincham branch. There is a pending search enquiry requiring significant co-ordination and follow up. Colette has been very helpful and approachable. Regardless of the end point, I am happy with the how Colette has dealt with the process.","createTime":"2019-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6bb554e5-f9da-5827-9267-dbf568c4e14f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Grove service is excellent. Lori my agent helped me find a good tenant who could move in at no void period. Responsive to my questions regarding docusign. Great and slick service well worth the slightly higher fee. Highly recommend, I will use Thornley again.","createTime":"2019-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8602a1e3-18fb-5915-bd48-e4365908757e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After being let down by a different managing agent, I've decided to move a portfolio of 4 properties to Thornley Groves. So far, Clare and Sally-Ann have been very professional and responsive, which gives me the confidence that I've made the right choice.","createTime":"2019-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc3cf958-42b5-5207-9104-8617ea4596e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I needed to find a rental quickly and Kirsty was brilliant. Constantly in contact with me, ensured we had somewhere to go with a brilliant landlord and minimal fuss. Thanks for all of your help","createTime":"2019-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1a910e6-286e-58fa-97ea-7284ed42a3cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lori and Liam at the Sale office of Thornley Groves have been excellent in their attention to detail while selling my house. They have followed up every detail and always kept me informed. Entirely professional.","createTime":"2019-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"99cb110a-5764-55b8-8b91-6f24d139050a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I simply cannot fault the service I received from Thornley Groves with the recent sale of my property. Moving house is a stressful time but TG kept me well informed and updated throughout the process. From initially putting my property on the market, I had viewings arranged on the same day and an offer within just 3 days! In particular, I dealt with Stephen, Stu and Natasha who went above and beyond to ensure a seamless process and nothing was too much for them. The team are professional, respectful and knowledgeable - true experts in their field. I wouldn't hesitate to recommend TG to anyone wishing to buy/sell a property. Thank you Stephen, Stu and Natasha! I'm very grateful for everything you have done.","createTime":"2019-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa6cbdf2-527f-57fa-b07a-1b97ad8a4f61","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A huge thank you to Aimee Hobson who has recently dealt with my tenancy renewal. Aimee was very professional and guided me through all the process which was completed in a much shorter time than I expected. I could not ask for a better service!","createTime":"2019-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb7b7528-63bf-5af5-ba18-195315a1f8c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I rent a property through Thornley Groves in Stretford. A gas leak was found following a smart meter installation. Delyce, my property manager was quick to organise gas engineers to come to the property. The problem was sorted quickly and efficiently. Great service!","createTime":"2019-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0405f276-63fa-5596-8b1f-c6343d7dafa5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you so much to Sarah Eppleston for assisting me with the process of renting my new property! She went above and beyond and kept me fully up to date with what was going on!!","createTime":"2019-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3db73213-5df4-5f38-a1fe-1cae11a61522","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lori has been excellent - knowledgeable, highly experienced, attentive and always helpful. She epitomises great customer service and has brought together a great team around her.","createTime":"2019-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"62e0f71f-e8b0-5a3f-ac61-3f216fab9a9f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had excellent service from Andy and the team at Thornley Groves in Altrincham throughout the sale of our property. Andy was professional, responsive and very understanding of our needs regarding pace of sale, price etc. The purchase went through as well as could be expected and Andy maintained contact to ensure everything was progressing as planned. I would not hesitate to recommend Thornley Groves to anyone’s from the area who is considering selling their property.","createTime":"2019-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8fc7d56d-8c01-5287-a7c6-49214430c13e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can highly reccomend Ellie Hey at Thornley Groves. Ellie has been dealing with my property sale and still is. It’s very stressful but Ellie is making the process much more bearable with her fantastic communication skills. She is very calming and always has solutions to problems that arise.","createTime":"2019-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4e7b138-0176-58f4-a2ab-154fdce38135","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Huge thank you to the Manchester City Centre Sales Team at Thornley Groves for their help with selling our property. Kept us updated throughout, helping to keep the process stress free. Thank you to Natasha, Chris Willey and Natalie for everything!","createTime":"2019-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"93d65fe5-2aa1-5011-b8e2-8cbc6676e4fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had to move to Manchester on short notice for a new job and needed a place quick. Kirsty was a great help and very resourceful in arranging my move.","createTime":"2019-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bfb1ba21-e894-5a1d-bf86-e62ff6a00901","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very satisfied with the service received from the agent Mathew Lynn of Thornley Groves.","createTime":"2019-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a274f2a7-4280-5b5d-b7c5-cafad3aece2f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao is always incredibly helpful and efficient with any issue.","createTime":"2019-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"84aaa2ba-9f0b-5440-8b52-14eb3a7903ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I would like to thank Gemma at the Altrincham branch for her outstanding customer service from start to finish, from showing me properties to rent at very short notice and answering all of my questions with enthusiasm and kindness up until our move-in date. She was always on hand and willing to help and prompt when replying to e-mails. She made a big move as stress-free as she possibly could and I am very grateful to her and Rachel for their assistance. However, the automated utility set up system (Tili, with switch to) we were instructed to use was confusing and didn't even work for our property and in general I would say that some communications could be clearer between all parties involved, particularly regarding referencing and final stages, but the customer service from Gemma made up for all of this. Thank you to all involved in the Altrincham branch!","createTime":"2019-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"03b8300b-aac3-51db-a059-0f6606d5aad7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We would like to thank the staff at Thornley Groves, in particular Liam Merrigan, Lori McPherson & Carolyne Brindle, for their kind attention throughout the sale process for our Sale apartment and their perseverance in bringing matters to a successful conclusion.","createTime":"2019-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b542b5b-fc4d-5830-8130-1a02a25e9ee1","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The rented property manager, Shamira Dar, was excellent.","createTime":"2019-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"120f1334-b8ec-540d-9a02-2428f2878c84","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves are managing my property since 2013 and there services have been to the standards as expected from a professional agent. They are very thorough in performing their task when it comes to any issues raised by the tenant as well as the Landlord. Shamira Darr based at their Altrincham office is very professional and always been proactive in resolving the issues to the satisfaction of their client.","createTime":"2019-10-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f86cfe8f-a381-5fc8-8a2e-c69e72e09655","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Colette was really helpful with a very long and difficult purchase. Despite being the buyer in the chain Colette did everything she could to help us and move the sale on. We got there in the end!","createTime":"2019-10-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"390968d2-ac13-5375-b2a7-dcef762a00f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing with Thornley Groves in Hale and Altrincham for several years. I have always found their service to be first class. Rachel Plowman on the lettings side is truly amazing, giving special care and attention to every detail. I can really recommend Thornley Groves no matter whether you are buying a property or if you have a property to let. Why not give them a ring now - tell them your property requirement and relax - they will do the rest!","createTime":"2019-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a62f2ac4-68a3-5fe0-845e-5abce7488c34","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette Rafferty did a great job in helping to get a difficult acquisition over the line. She was dedicated - including chasing the seller's solicitor on her day off. Colette persevered and was really responsive and unfailingly cheerful throughout!","createTime":"2019-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f3831a0-6872-5475-87cc-33bbd111592e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The customer service is really good. I contacted the agency as I have a maintenance issue and the property manager, Matthew Lynn, dealt with it in timely manner and in a very professional way. Thank you.","createTime":"2019-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"67ed3e92-7284-55ec-b987-470aeeefb905","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing service by Thornley Groves Letting Agency. Special thanks to Gemma Garner who has been exceptional in helping secure the house I wanted. Thank you .","createTime":"2019-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4cb6eed8-5112-5480-92ec-2e6edd2331f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently completed purchasing a flat through Thornley Groves. Stuart Daniels took me through the process, and was as helpful and useful as I could possibly have hoped. I moved to the UK recently and was not familiar with a lot of aspects of home purchasing and ownership, and Stuart was extremely good at answering all my questions, helping me coordinate with the previous owner, and being an all round all-star.","createTime":"2019-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"49eb38c0-5c16-5366-ad9a-252d93290508","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette at Altrincham Thornley Groves was fantastic, always keeping us updated and chasing solicitors frequently. She even helped us measure the house & went out of her way to give us longer to look round. Would highly recommend. Also Emma Losty with Lomond Mortgages was brilliant!","createTime":"2019-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d435675-a5c9-54b6-90fc-9a5b9983635b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner has been handling my maintenance issues for a couple of years now, and more recently my lease renewal. She's always been very prompt in replying and following up with issues. Very helpful! Thanks Katie. Keep up the good work!","createTime":"2019-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5fdc0732-9df8-5b19-9fd9-373bb2643b5c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette was great, she made the whole process as easy as possible and provided us with regular updates.","createTime":"2019-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"54d19c66-034f-54ac-9f21-27fc2d5f01d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Collette and team were wonderful. Always on hand to help with any hitches. Would highly recommend.","createTime":"2019-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"68e7dc01-9c74-5bbf-a6f5-a126548a256c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service and communication at all times.Melissa, Ashley,Lulia and Richard looks after my properties and are always very friendly but professional at the same time, Thank you.","createTime":"2019-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2d35bac9-b919-5885-94fc-173a80d046ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Matthew Lynn has been extremely helpful and efficient at dealing with both my tenancy renewal and sorting maintenance issues","createTime":"2019-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca487ac0-50bc-50d3-9e91-e1183bca809f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Lori and Lewis always kept me in the loop and went the extra mile","createTime":"2019-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"390f5aff-4245-5481-bfce-20822dfc192b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent estate agents. Melissa Higgs was very helpful. Thanks very much","createTime":"2019-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b38422aa-a3f6-5a7a-b5b2-7430757e0f27","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thanks to Akhil Hans - effiecient service helping to resolve the issue re unpaid rent.","createTime":"2019-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"228c7250-52a1-595d-bafd-31d395d52c46","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Hi Been dealing with Thornley Groves and I have been quite happy with the service I have received, especially from Susana, who has been dealing with me in renewing the tenant's contract.","createTime":"2019-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"441ec271-ad15-5061-9afc-1562513580a2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Barlow White handled the letting of my property and the subsequent sale of it. In all that time, I had absolutely no problems with them, finding them efficient and professional. A special mention should be given to Natalie Marshall, who was a pleasure to deal with, and dealt with the sale with the utmost professionalism.","createTime":"2019-10-23T23:00:00.000Z","locationID":"SWN"}},{"id":"fe2ba231-38d6-5273-ad7a-71189eb98f99","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-10-22T23:00:00.000Z","locationID":"STY"}},{"id":"241bd554-865d-5209-bc75-5afab1b07cc3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can’t express how helpful Carolyn Brindle and Lori from the sale office have been Hardest thing I’ve done in my life and they were there for every step, every phone call and every stress Highly recommended and would like to say a massive thank you They made the process so simple for me Thank you again","createTime":"2019-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"59f8e83d-25e3-5c4a-b6aa-517507d64d1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had an urgent query regarding a rental price. I contacted your agent Eleishia Rowe. She answered my concern very quickly and professionally. I was impressed by this. Thank you.","createTime":"2019-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"63f57886-979b-5a0c-89bc-715b4caf6db0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our initial meeting with Shamira and Kirsty at the Sale office was most encouraging. Both listened to and addressed our concerns in a most professional and courteous manner.","createTime":"2019-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"698daef4-6972-5a91-be6b-e2e0f529a641","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alexa was extremely helpful, had my issue resolved quickly, very pleased with the service I was provided with.","createTime":"2019-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4783520f-7232-5040-999f-9db5a588bcf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Charlie B in Salford office was great when I handed back my tenancy inventory and keys.","createTime":"2019-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"02904bf1-5cc6-5ba7-9148-34e58c8f68ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have given 4 stars as I feel that at times it is very difficult to get hold of anyone by phone.","createTime":"2019-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe04b289-de20-5d15-81ae-5bf4fe5cd460","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I contacted Shoshana Marks regarding an issue with my tenancy payment. She was a mediator between me and the landlord. She really took my concerns seriously, deal with it in a professional way and without any delay. I really appreciated what she has done to me, it means a lot to me. Thank you very much.","createTime":"2019-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"db4832f8-dafa-5739-aa8d-64aceb65f215","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves level of service is consistently high in all areas. Special mention to SUSANA ROMAO whom is both diligent and approachable. After dealing with various Letting Agents, in the North West over the last 15 years, I have to say TG are one of the best.","createTime":"2019-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"363e2b45-fde1-5b29-9239-598f31fcd5a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you so much for your help today shoshana !! Brilliant customer service and quick response on emails !!","createTime":"2019-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c7879cda-64b4-5130-a5b9-2212c4bad14a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great customer service from Matthew Lynn and the Thornley Grove Team. Excellent","createTime":"2019-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1617d94f-6b9d-5897-b40f-4be0c8aca678","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Good job getting tenants to pay overdue rent. Thank you","createTime":"2019-10-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e453b216-c113-5c50-b5b7-048526ed15b0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-10-20T23:00:00.000Z","locationID":"THF"}},{"id":"db7d22f5-c0d8-5086-a77e-da1d94caea70","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been a customer of Thornleuy Groves for sixteen years now, there has been some ups and downs in that time but pleased to say the current service levels are very good. Excellent service in particular from Holly Jackson who manages my properties","createTime":"2019-10-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee463fbd-efd0-50bf-9a54-f01bda974658","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy from the accounts helped with my query expeditiously and efficiently. Thanks Lucy.","createTime":"2019-10-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"04421460-ba50-5d4c-bb7a-b539e8fa7c0f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My Experience with Akhil Hans With Thornley Groves I never had an issue about anything, the one time I needed something fixed on the house, it was arranged and taken care of quickly which I was very pleased with. They are very direct and straight to the point, which I like. Akhil Hans specifically offered great customer service, very easy to deal with and has always met my expectations.","createTime":"2019-10-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"495d2d53-055e-53cf-a276-e94661748b35","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominic from the Sale branch was great from start to finish. He answered all questions and made the whole process run really smoothly!","createTime":"2019-10-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2cec27c5-3393-5eeb-8c90-97edf912f750","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Matthew Lynn as an estate agent has been wonderful. Matthew, is an advocate for his clients and represents their interests and is especially attentive to their needs. I appreciate working with him and thank him for his efforts.","createTime":"2019-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"35e5e885-0762-593f-b475-229100ab36cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service, some initial hiccups with the online docusigning but got resolved efficiently. Sally-Ann the agent helped me find the new tenant very quickly, and the void period was only 2 days! Very impressed. Thank you.","createTime":"2019-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2354acd9-bc9b-55d7-a46d-8c12eeb1b4f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen woods quickly resolved a problem I had with a rental payment very efficient service","createTime":"2019-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a3a3d5fc-8091-5969-b15c-fbdfca2ba808","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I find them great and easy to deal with. I am a landlord.","createTime":"2019-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd93faac-4fa7-5f6b-9125-9757ef3eb206","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dear Thornley Groves Senior Management: This is K S Ananthanarayanan and I was a Tenant (from Mar'19 to Sep '19) at 76 The Citadel, 15 Ludgate Hill, Manchester M44AP. I wish to acknowledge the great help and support rendered by your Yellow Team during my entire period of stay in the above premises. In particular, my heartfelt thanks to Ms. Holly Jackson (Property Manager - Yellow Team) for patiently responding to all my apartment related queries/issues and providing me necessary/great help, service and support (in an effective and efficient manner) from start to end of my entire stay in the apartment. Ms. Holly Jackson deserves a big round of applause and certainly an appreciation. If you have any questions please feel free to call me (On the Phone # on your file) Thanks Ananth","createTime":"2019-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a7b836c3-c943-5de5-865f-6142b568c487","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting from Thornely Groves for years now and have to say that they are the best Estate agents out there. Recently, I have been dealing with Aimee who is very friendly and helpful- Aimee made the renewal of my tenancy a very easy process. Thank you Aimee for sorting out my renewal so quickly, for responding to emails so promptly and for such a fantastic service.","createTime":"2019-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a213f41-7aa1-5e25-b650-30278d257b1a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been very helpful throughout our tenancy. Our property manager Shamira Dar, is always extremely helpful and is very prompt in getting back to us with any problems or concerns. Would highly recommend Thornley Groves.","createTime":"2019-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e100539-7c05-5dc9-acec-d176b5f27ca9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I always have a good service from Thornley Groves, specially from Melissa Higgs. I had a lot of dealing with here, she has been excellent in comunication and answers any questions without delay.","createTime":"2019-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ed04e8a-fb1d-5787-b50e-b543e43d6389","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord, i have been dealing with Melissa Higgs and have an absolutely brilliant service. The wholes process has been seamless and quick and efficient. Highly recommend Thornley Grove and Melissa","createTime":"2019-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3a88c07f-4140-5051-84c1-bf65c1cf9443","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have, latterley, dealt with Matthew and he has been very helpful to us dealing with Thornley Groves. I cannot say the same about some of his colleagues! Trust this is helpful. Brian Thompson","createTime":"2019-10-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6cf6b6bb-ef97-5e2e-a94a-058559acbb0d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Corey is perfect. He guided us all through the processes. He understands us well and, he showed the houses that imagen. He creates a nice communication between the landlord and the tenant. Even he aided us for extra details.","createTime":"2019-10-13T23:00:00.000Z","locationID":"THF"}},{"id":"0dc264fe-ad5a-554b-85fc-cc887378c320","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very friendly and understanding staff, great customer service, definitely would recommend 😊 Thanks Corey x","createTime":"2019-10-13T23:00:00.000Z","locationID":"THF"}},{"id":"4e7bece9-fe36-5a33-b31d-ceb3029c4ad3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"In the past I have been wary of using letting agents and would have preferred to go direct but I haven’t had any issues with this agents. I have recently been dealing with both Matthew & Aimee extending my contract. Aimee only a little though. Matthew has been extremely helpful and got back to me in a timely manner with everything I have queried. He has also remained professional throughout. I have never had any issues with Thornley Groves with all queries being resolved in a quick turnaround.","createTime":"2019-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"66633ab8-fa97-562d-87ec-e4c8901105de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had been looking for a home for a while and had got in touch with Thornley Groves after being let down by other agents. Kirsty Challinor kept in touch with us about the latest properties and went above and beyond to find us our dream home. The commitment, determination and dedication Kirsty had for us was second to none and we would highly recommend Thornley Groves to anyone else looking for a property.","createTime":"2019-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1914751f-c63b-5f87-9f97-a8db2702c933","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe Jackson in the accounts team has always been a delight to deal with, very efficient and professional and is always happy to help, couldn’t recommend enough!","createTime":"2019-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c22b1cc8-ccea-599f-add8-2e2b51129079","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service I received from Helen Woods was excellent, my queries were dealt with quickly and efficiently.","createTime":"2019-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eccb16a9-249e-5123-ab35-1e0bee1d5ca2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great, professional service, highly recommended. Thanks to Shamira the renewal process went smoothly.","createTime":"2019-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"79155909-1956-54e9-b1c5-66bffa3de756","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves in Sale were very helpful from the start. My property had a lot of accompanied viewings with Liam and Lewis and sold really quickly. Lewis made contact with me nearly every week for over 2 months right up to the last few days before completion of the chain. He offered advice as I had issues with the property I was purchasing but kept me updated with all that was happening behind my sale. Thanks again to all the team. Cath J.","createTime":"2019-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"86a936af-ba59-53f7-972a-db7cec10be00","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service Shoshana went the extra mile to make sure that she assisted me. Her telephone manner was exceptional and I found her very professional..... thanks Shoshana you are a star!","createTime":"2019-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7b44e75-2eeb-5db6-b221-c6d60443ec3e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My experience of Thornley Groves has been very poor over the years and has led me to registering numerous complaints with yourselves, which have not really been acted upon in a professional manner and I have found myself passed from pillar to post with numerous incompetent members of staff. You are lucky that Charlie Bradley took control of my account and finally someone had the decency to put the Client first and take end to end responsibility and ownership of the Client / Management Company relationship. Charlie has gone the extra mile in what has been a difficult process in terms of removing unsuitable tenants from the property and beginning to turn the situation around. If Charlie had not taken ownership of my account when she did I would have ceased dealing with Thornley Groves and taken my business elsewhere. Charlie is a credit to you and I hope that her worth is acknowledged appropriately. I hope that as a Company you realise how valuable your landlord relationships are and that your Client approach has taken on a new shift in the right direction. This positive rating is for Charlie as an individual.","createTime":"2019-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b9546d7-ca4f-5a8a-ac43-aefbeb0c027b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"This is our agent of choice for our postgraduate student offspring. Corey has been assisting us this time around and has been immensely kind and helpful, as well as patient! Thank you Corey - excellent customer service.","createTime":"2019-10-09T23:00:00.000Z","locationID":"THF"}},{"id":"cb73063c-a9e8-5ccc-841c-841bb3fc5fb7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very friendly and helpful, we were shown multiple houses by Chanel who gave us a great insight into the area","createTime":"2019-10-09T23:00:00.000Z","locationID":"THF"}},{"id":"c819b783-205e-5195-9c04-75d5ec084139","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Despite the reviews below which did initially cause concern. I have had nothing but an excellent experience from start to finish in letting a property with Thornley Groves. Would 100% reccomend.","createTime":"2019-10-09T23:00:00.000Z","locationID":"ALM"}},{"id":"7bbeb77e-2cc9-53f0-a1e4-d4e6d4e656c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The process of selling my Mum's property was a sad one but we can't thank Lewis enough for the wonderful service he gave us. He exceeded any expectations we had. If he was not available, he always got back to us promptly. He was very approachable and proactive, we did not feel we were having to move things along all the time. We would not have any hesitation in recommending Lewis and Thornley Groves.","createTime":"2019-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f9df4d32-e5d3-537b-a4a6-8a02ac372183","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominic cooper has been excellent throughout my move I would highly recommend him to anyone so a massive thanks to him!!","createTime":"2019-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8eb98681-a6ad-5e09-94d0-76196c73793e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Shamira is very professional in her role managing rental properties at Thornley groves sale . She is very thorough and you can always get hold of her promptly.","createTime":"2019-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"de6c3ad8-26f8-5d94-8e16-0d223cb25286","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Staff are friendly and quick to reply, even though sometimes things take a while.","createTime":"2019-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"814f16f7-7134-50b4-aa27-a802cc0090bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira Dar has dealt with the extension on my tenancy in a very proficient manner..getting back to me very speedily and even getting me a reduction from the fee because im a pensioner ...just need to get the maintenance working on the same level..like sorted through one fone call..apart from that very happy.","createTime":"2019-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f0296045-e075-5254-9f62-fb57aff5644c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Good customer service","createTime":"2019-10-08T23:00:00.000Z","locationID":"SWN"}},{"id":"70867113-1c74-5712-bdc6-6c9306a6da40","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very attentive and professional approach. Gemma was our agent and she has gone beyond to assist us with some difficulties we faced at the start. The whole team at Thornley and Groves revealed a very professional and at the same time friendly and efficient service. Highly recommended.","createTime":"2019-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c22b317-c213-59da-83d5-c5fc09895e08","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had not issued with Thornley Grove, whilst renting out our properties, and found my contact there Chloe Jackson to be very helpful and approachable.","createTime":"2019-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9749aa84-c437-590a-92e9-d13dbaeb79c9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am rating the customer service named Susana Romao with 5 stars. Thanks a lot!","createTime":"2019-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f269c5e0-46a5-5ab4-b765-1597a7682e9f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The Michael Herwald team have been 1st class in every way throughout my selling. From start to finish i felt they valued my business and were professional and friendly from start to finish. I cannot recommend them enough!","createTime":"2019-10-06T23:00:00.000Z","locationID":"TGL"}},{"id":"6705e8e5-cd18-57e2-a98b-e5b30ff83eb6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service with everyone that I've been in touch with at Thornley Grove, recent positive experience with Lucy Hobson regarding our deposit she was really quick to deal with this request. It helped that we had great landlords too!","createTime":"2019-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e37e9c5-3d2e-5cc1-b1c8-32648973b5ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Ashley was helpful, quickly responded to my emails and was informative for my search.","createTime":"2019-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"964d231c-46e1-5d3f-903e-769c1d0c3570","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everything went all nice and smoothly. the staff Liam provided warm and efficient customer service. thx from Jonathan","createTime":"2019-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fbfd908b-f51c-598c-8fa8-3cb61b5615ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Charlie is our property manager, she has been absolutely brilliant and we cant recommend her or thornley groves enough. There is no comparison to be made when consideration is given to other estate agents that we have used","createTime":"2019-10-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b6e3f7a-2389-57cc-96a5-7ddbaaf0bb01","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord I can’t praise Shamira Dar at Vimto Gardens too highly. She respond very promptly is super efficient and I can always get to speak to her. What more can I say. Excellent service.","createTime":"2019-10-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6c2c1573-f06f-59ea-b29d-9392cba3f73d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great service! Certainly a lot better than some of the agencies who manage the other properties in the same building.","createTime":"2019-10-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"41302aec-7a62-5056-baf2-4ba191c5dd0b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As usual Thornley Groves at Swinton were first class in finding a tenant for my buy to let. Thanks Clare and Sally-Ann !","createTime":"2019-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"79efb39b-cf3b-542f-968f-e8541423f0aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The staff,particularly, Gabrielle Roberts and Jane Sheil were excellent.They were always helpful and courteous and kept me informed throughout . I felt the Terms and conditions were needlessly long and difficult for a non lawyer to understand. The costs which they charged were more than twice that which I paid last time I used the company.","createTime":"2019-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a5bceda6-a88b-56af-83a0-32577042c989","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m a Landlord who had need to Thornley Grove for a Tenancy reference for one of their clients. I dealt with Shoshana Marks​, the Senior Arrears Clerk. Her professionalism and efficiency shone through with her expediency and speed in responding to my enquiries. Highly recommended.","createTime":"2019-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba4489e4-0569-5d5d-8415-a7013dd2cf19","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very big thank you to Liam Merrigan, who was very prompt on any queries we had about the property purchased. He made sure everything was done on time. Overall we are very happy with the services provided. Regards Kiran","createTime":"2019-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b02720f6-106b-5838-a5df-a43413665d7b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Melissa Higgs for her help in processing our tenancy. Everything went smooth and we have been quite happy with the support given.","createTime":"2019-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ef572d6-485c-541b-9525-d042b3c7b95e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Throughout my dealings with Chloe Jackson the service I received was efficient, quick and professional. Very pleased with the service.","createTime":"2019-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1e5aa09-329b-5923-a972-e7989a8cb611","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My enquires as a Landlord saw a quick precise response, containing all the information required.","createTime":"2019-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"44fb2b8e-27be-5317-9e27-0160c2223e86","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Communication is good and it feels like the agents do look out for the tenants.","createTime":"2019-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1da29570-1fdc-5193-a8b1-d1e73780af40","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience, would definitely recommend. Melissa Higgs made sure everything was done on time.","createTime":"2019-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"69721df3-f2f3-594a-bb4c-7b3627cc9c91","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always helpful when issues occur.","createTime":"2019-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2cd602fe-304c-5d6c-8330-b01224346896","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thanks to Katie Garner​ for changing my opinion of Thornley Groves! After a stressful few months, Katie has saved this day in regards to property management. She's been really helpful with organising maintenance and has gone above and beyond to ensure I'm happy.","createTime":"2019-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"034d8e0c-ef4b-5d3b-ba37-ee8cae06f693","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-09-30T23:00:00.000Z","locationID":"TGL"}},{"id":"b49e4721-5f2e-5692-a843-4f7f4e31d396","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very quick, accurate and straight forward, Thornley groves has been perfect, guiding us toward our new property. I cannot say how much Sally-Ann has been lovely and highly available, to guide us throught the whole difficult process of moving home. She managed a very fast communication between us and the landlord, and we knew what we had to do without question. Sally-Ann made it so easy that it took no more than five minutes to get thought the paperwork, and get the keys, on the day of moving. Thank you so much for your support, Megan and Steve.","createTime":"2019-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0b7fb3f1-1368-5b7f-8e54-6e3e4c774eaf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a pleasure to work with Ashley Simpson who was really helpful and made sure we secured the apartment we love! He walked extra mile after the first property we wanted to view been taken. He emailed me a few options right away and we managed to find even what appears to be a better apartment! He was very accommodating, efficient and kept me informed at every stage of the application process. Highly Recommended!","createTime":"2019-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7238ffb3-2c9b-5fb4-a416-e06335b3d563","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira Dar was great at handling the end of tenancy for me, provided the required details and responded quickly to the queries raised. Thank you for your help Shamira. Also overall I am happy with the services provided by Thornley Groves Estate Agents Regards V","createTime":"2019-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"20553b63-e3cb-5a26-949d-60ff5a881528","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sally-Ann made everything easy for me, including a link to setting up council tax, energy suppliers, etc. The move went ahead with no problems and I am happily settled in my new place!","createTime":"2019-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5dd07cc3-2c9b-5335-9b79-680c8cda65e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a landlord not local to the property I really on my management service and I have just dealt with Lucy who couldn't of been more helpful in sorting my issues.","createTime":"2019-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c30d4d88-8003-5b7c-8ea6-932d3e524d19","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thanks to Liam Merrigan at the School Road branch in Sale for his support and patience. I often replied to emails with some delay and he would phone me back to ensure progress of the sale. I received good feedback after the first viewings. The sale price achieved was as expected.","createTime":"2019-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b8fb55d4-162d-5b42-af55-6042265de655","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently purchased a property with Thornley Groves as the Estate Agent. Colette and Andy were brilliant, friendly and very organised. This made sure that the purchase went through as quickly as possible. Thank you.","createTime":"2019-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e2a2b5f-260c-59b4-9e9d-562084343fe3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very responsive 👍","createTime":"2019-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4f984128-2ccb-5b36-82e2-29ddc737aa21","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service from start to end. Could not be more helpful. Kept in Contact throughout the process.","createTime":"2019-09-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"466cd7ff-04d5-5487-a3a2-7ee04e27f8ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Andy who I had most dealings with was honest, professional and polite. He managed to sell My property when other estate agents could not. Many thanks to all the team at Thornley groves.","createTime":"2019-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ac400d66-f313-5b7b-92f8-29eb4058fe0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property has been managed by Thornley Groves for some time now. Recently due to an arrears condition I've been in regular communication with Eleishia Rowe, who's managing this for me. She has provided me with regular updates and is managing this in a very professional manner.","createTime":"2019-09-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e35aa39-9fb5-527d-b007-c4ddf85c5ab3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy in accounts was really helpful and helped me with my query and pointed me in the right direction","createTime":"2019-09-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"752f9e61-65c2-5696-a346-f2005f6f8718","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had our property let and managed by Thornley Groves in Sale. They have been professional and responsive. We are happy to work with the letting team and the property management team. For example, in July, there was an incident happening in our property and Shamira Dar went out of her way to get all the things sorted in the best possible way we could imagine. We would recommend their service to others.","createTime":"2019-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf793b7a-b62b-57a4-a92a-3ab77fc8abc1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rented a garage through the Swinton office, all made very easy with the help of the young lady Sally anne Coleman, who helped us fill out forms online ( something i always have a problem with) , nothing was too much trouble for her.","createTime":"2019-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c9bd952c-afb9-59ac-bf64-b340bee2f965","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can’t thank sally enough for the fast turn around to me being in my new home , quick responses from the beginning till the end . Kept me updated through out. Thank you Shauna","createTime":"2019-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1a8ee19d-5495-5615-a3a8-9d393546c58d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira and the accounts team is doing a great job in managing the property and keeping me up to date with everything","createTime":"2019-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"af8c6799-c1c0-518e-b33d-45c228b25c43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks was very prompt in completing my reference for me and communicated with clarity, was very professional.","createTime":"2019-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0c714511-a836-53cf-bf8f-ad43519ddcdf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional and accurate advice received from Akhil Hans with regards to letting and managing my property.","createTime":"2019-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2bc70a67-0f04-595b-9fb6-cfab14842a16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service","createTime":"2019-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"72697f99-f202-5d7f-8046-307f0f11148b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to make use of this opportunity for sending my appreciation to Ms. Katie Garner for her active collaboration. I am so grateful for signing a new contract with Thornley Groves as the customer service provided is so satisfying. All my concerns were to be solved through Ms. Katie. The best of the provided service is her activeness to emails replies. Moreover, showing the sense of caring regarding my issues. I truly recommend Ms. Katie as a faithful employee.","createTime":"2019-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"65079d85-00ef-5d48-8553-065d76141563","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rented through Thornley Groves, Manchester Central branch and had a good experience - a lot easier to deal with than some previous letting agents. Katie Garner was proactive in resolving any maintenance issues and was forthcoming in responding to emails.","createTime":"2019-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1868cd7d-23ff-5b2d-a3ec-2c27074b0d43","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've trusted Thornly Groves to manage my properties for the past few years and always found Lucy Hobson and her team to do an excellent job. It's great to have an agent that I can rely on.","createTime":"2019-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3355e5c-1760-57d5-ae61-357c8acd45e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Callum Sheppard was helpful in clarifying all my many questions and quickly remedied an incorrect renewal on the contract! Overall a pleasant and seamless experience, so thank you.","createTime":"2019-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b4264ca-6313-5dad-9642-93c8cec920cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Eleishia Rowe who was super efficient on my account enquiry and follow up. I sent an enquiry to my previous contact but she has left Thornley Groves. Eleishia helped with my enquiry and has my account fixed at the same day!","createTime":"2019-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a7cb8de5-cb4f-5cbf-9a0d-74ab58353a13","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves in Sale have been extremely helpful and thorough with myself as a Landlord and a ‘seller’. Both Chloe and Lori have been so helpful and caring when I have needed help and advice. Can not recommend them enough.","createTime":"2019-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ac88a7c-32e0-5d0a-9fd6-b0888b80fdce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional and efficient They are really good and efficient. They give us the right information and help us to move really fast. Sally-Ann she unser to all our questions and presented to us all the options.","createTime":"2019-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"929ff818-d05d-59b4-9f45-312ca83f879f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Good Service. Issues seem to be resolved quite quickly","createTime":"2019-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0922e62b-27a1-5290-bbac-9e9ff821f852","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has managed 4 properties for me over the last 5 years. Sally-Anne Coleman and the team have always shown the upmost level of professionalism and service, always dealing effectively and quickly with any issues or vacancies. I would recommend them to any Landlord in the Manchester area.","createTime":"2019-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f06c1391-cfcd-5358-8605-e94af48880f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy Dixon was great, my previously agreed let with a different agency had fallen through, so I needed somewhere ASAP and she sorted me a viewing the next day and kept me in the loop to finalise it all. Thank you! Leon","createTime":"2019-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2816a098-dea0-511b-b842-5cb14cb5e420","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent support from Katie Garner. Responses very quickly and provides all the information. Extremely professional and responsible agent. Especially comparing to my previous agent - Callum Shepherd.","createTime":"2019-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ec679c8-c628-563a-a41a-bd5e8f90f17e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Friendly and helpful team. Laura Turnock was our agent during the moving in process, she responded to emails promptly. If the answers to my questions were unknown then Laura would seek out an answer and keep us up to date with the outcome. We had a bit of trouble with the inventory system when we first moved in, but Kate sorted out the issue and got it working for us.","createTime":"2019-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dcf41ade-cc5f-5086-b9c1-7b8dcaee2cbd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Renting was smooth thanks to Ms Daisy Dixon and I've dealt with ALOT of agents before. She was the best among them. very professional. five stars to Daisy .","createTime":"2019-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7e4500d8-808f-563c-b14b-5ca034537cbd","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We've had our fair share of issues with the Salford branch of Thornley Groves over the years, however our most recent agent (Matthew Lynn) has been fantastic while assisting us. I would give the full 5 stars but the previous nonsense we dealt with unfortunately brings the score down. Honestly the only reason I don't give 2 stars is solely down to Matthew.","createTime":"2019-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"228451c8-278c-5828-a7d7-e7adf9c1509d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been really pleased with the service I have received from Lucy Hobson, as a landlord it is reassuring to know your property is being well managed and that rent will always be in your account on time.","createTime":"2019-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c643fd3-1266-55de-a76f-07bb129d89c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional, kind and efficient . Dealing with Daisy Dixon was a real pleasure","createTime":"2019-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d388eb8b-9f28-5908-86ab-ba1cf55973cd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Andrew was a fantastic help. Very positive and enthusiastic. He waited for us even though we ran late due to unreliable ubers. Made us feel welcomed and valued. Would definitely recommend anyone use this agents.","createTime":"2019-09-20T23:00:00.000Z","locationID":"TGL"}},{"id":"5ad3d145-0602-5271-9293-4fa7543b430e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Stuart Howe and the team have been amazing! I have recently sold my house whilst living overseas. The 9 hour time difference was never too much trouble and Stuart managed to achieve a sale price £30k higher than other estate agents quoted! Great service and very professional team. Thanks all. Justin","createTime":"2019-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5568e5e3-9b3b-558a-97be-e4f69b4f6d7e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have to say what a excellent and professional bunch of guys they have been so helpful and friendly Douglas has been a star from start to finish and never let us down Thank you so much for all your help and patience Kind regards Tara and Paul","createTime":"2019-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4d95ae02-0e6e-51a4-93b7-af2ee3741a49","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Was contacted by Chloe as apparently, on doing an audit, they owed us some money. I sent her my bank details and the money was deposited in my account. Thank you Chloe, not everyday you get a little surprise like that.","createTime":"2019-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3bdaaacc-bfae-539e-b0aa-e8d7bd9937e5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy Dixon have been amazing with me so far. She’s very kind, friendly and professional. I’m still in the process of moving in. She always replies to my phone calls and e-mails. I would totally recommend Thornley Groves.","createTime":"2019-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"97238648-eac2-527e-a4fd-7434b55546c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly efficient services with sale of property","createTime":"2019-09-19T23:00:00.000Z","locationID":"ALM"}},{"id":"7cb5ae73-c901-5c6b-b172-4e8b23d033e1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Me and my boyfriend would love to thank specially Aimee Hobson for her efficient work. After four months dealing with one of her colleagues regarding important issues about our rented flat, we ask her for help and she not only heard us and told us everything was going to be alright, she actually work on it and solved everything we were worried about. She has been fast, kind and efficient. We really appreciate her time, attention and effort and hope to count on her for the rest of our tenancy because she value us as customers and we trust her.","createTime":"2019-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6a3c39e4-98df-54b1-8ac3-e7f36704a267","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer service, honest advice and expedited process. Daisy Dixon and the team at Thornley Groves are what you would like to expect from a company providing this service. Having dealt with horrendously incompetent estate agents in the recent months its refreshing to deal with a company that not only prides themselves on customer service but actually delivers on it.","createTime":"2019-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d08fc599-928f-51c4-813a-3d790161c907","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Matthew Lynn has been a wonderful estate agent and is responsive, reactive and even anticipates your needs he has been wonderful to work with and ensures my staying with thornly groves","createTime":"2019-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"650a4538-961e-59f5-9412-cf76f676d53e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have always found my dealings with thornley groves to to have been efficient but recently I had an issue which was handled by Eilishia Rowe with both a speed and efficiency which I found better than usual. This type of stress free management is important to me as I live outside the UK.","createTime":"2019-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4c65c15-7016-5f35-bed7-e9814afc6bf1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson is an absolute superstar!! Her personalised approach, attention to detail, clear and concise contact regarding my properties are second to none. If you want to put your property in safe hands then you need to speak to Aimee. I have been impressed with her from the beginning. Nothing is too much trouble, she resolves problems by suggesting solutions, acts quickly so matters don’t escalate and always follows up. I would be lost without her as I know I can rely on her 100%. The added bonus is Aimee is an absolute pleasure to deal with! Always professional and “cool as a cucumber” under pressure! Thank you Aimee!","createTime":"2019-09-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"690c510f-2099-5a1a-b47a-5fe4e4889b31","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The admin department was very prompt in sorting my queries and responding to my request Special mention to Chloe she was prompt And also made an effort to solve the issues with quick and appropriate response","createTime":"2019-09-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6baaefe7-534e-584c-9849-d6cda0fc0c08","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"respect and collaborate with the tenant, good handling and quick responsiveness in services, but the maintenance team delays in solving problems and lack of commitment on time. Thanks to Thornley Groves Estate Agents team and thanks to Matthew and Iulia","createTime":"2019-09-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c3d6f3aa-74ec-507e-8bc5-897ac8a16274","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Groves for over 10 years for my property management as well the sale of a recent property which has just completed. Out of all the agents in Greater Manchester Thornley Groves are by far the best as they provide a professional, friendly and dedicated service. The recent Sale was rather difficult and drawn out, but thanks to Liam Merrigan who kept the seller happy plus everyone informed, helped to avoid the deal falling through. Thanks for the exceptional service.","createTime":"2019-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"89d38559-86e4-590d-9f8b-a8260fcfd891","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dom was very helpful during our move into a rental home. He was always available to answer the phone and respond to any questions and queries myself and my partner had during the process. He knew each step in detail and was able to explain each part to our understanding. Our move was very quick and seamless and we’re grateful that we didn’t feel ignored or an annoyance! Polite, friendly and a great help!","createTime":"2019-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ff23a41-c4c2-5315-842d-4f999a24f490","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I believe my flat in good hands. Especially wanna Say thx to Gabrielle and Joe.","createTime":"2019-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f2a11cb-2470-5b55-bb4b-92801e115893","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana was determined in her approach to resolve this situation. Thank you.","createTime":"2019-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"95a3fb80-92b5-5e61-a04c-5d4893137cbf","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"As a landlord, I have used Thornley Groves for some years now. I am advised by a young lady called SHOSHANA MARKS who is always pleasant, helpful, patient,kind and above all professional in her dealings with me.She deals with all aspects of my letting , many of which are not in her remit.She alone merits 5 stars.","createTime":"2019-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"37c4fd3f-3e03-53ea-a47c-2939f61189c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very happy to receive pleasant customer service from Elishia, after dealing with debilitating health issues I have been unable to work and Elishia came up with a solution to help me clear my debt","createTime":"2019-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"170be756-82ab-5627-a567-af4bd10c201a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent support from Shoshana - and all through Thornley Grove Services have been great !","createTime":"2019-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4f1c3e24-f55a-5664-b923-2f8bdec9f78a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"It was great time that I had a nice flat via Thornley Groves. And I would like to thank Susana Romao for her kind and helpful during dealing with rental property. Her honest comments help me to get back my deposit.","createTime":"2019-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4e91fe72-7b9e-5e87-a996-800f540c6986","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleishia Rowe contacted me with regard to a tenant wishing to change the date of rental payment. She had all the details to hand, a strategy to put into place regarding a two week payment to bring the rental payments up to date and also organised for the payment to go into my account before the date was changed. I was really impressed by her professionalism and organisation. Thank you Eleishia.","createTime":"2019-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9735127-6c6f-5f0a-985c-86699adb325e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Staff friendly and very professional, Laura turnock did a great job with everything I needed to rent my house , she was always there to help and very professional I would recommend this estate agents","createTime":"2019-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0dd97c24-c090-5fd0-bf1b-735989884ae9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Best customer service. So helpful.So happy with them.","createTime":"2019-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"59253def-7d1d-5afb-94bc-53e84147b82d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with Shoshana, great customer service! :)","createTime":"2019-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e2952b1a-6dfe-5585-a28e-547845eb479d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Elishia who works in the accounts department has been helpful especially after her not so friendly colleague lucie was disappointingly rude to me, Elishia restored my faith in why I chose thornley groves in the first place.","createTime":"2019-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0c1bcd04-d581-5ddd-83c7-26120d51eebc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fast and reliable service provided by Laura Turnock. Satisfied with their help throughout the whole process.","createTime":"2019-09-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"61bead35-92f1-5ad7-811c-a9ad8b5754ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lewis was very professional and helpful throughout the selling of my apartment. He kept in regular communication and resolved issues quickly and efficiently. Thank you for all of your excellent support.","createTime":"2019-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cc979c82-e8ae-59f9-a2bb-0bf47a39aac3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Exceptional service! Very friendly staff especially Melissa Higgs, who helped me find the right flat in no time. Highly recommend to do business with this estate agency.","createTime":"2019-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"92e5e5bd-369c-51eb-8732-797e79b01af1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Thornley Groves which gives me as an overseas landlord, great peace of mind.","createTime":"2019-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e954fa76-94f9-53ba-a8f9-49d36e0a82d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have a excellent service provide by Shoshana","createTime":"2019-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b2ddec36-2c95-53df-837b-a3a45f6f6748","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting my apartment out through Thornley Groves for over a year and Aimee Hobson has always been such a great help. She goes above and beyond when I need extra support such as when an external party needs access to the apartment making it really easy and stress free for myself and the tenant. Thanks Aimee!","createTime":"2019-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8affe824-8e6d-517b-b338-1f0bbbc3f903","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Another successful sale by Thornley Groves, my agent of choice. A trouble-free experience from beginning to end with excellent and very helpful staff. To be recommended.","createTime":"2019-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3774c983-10ea-5e53-9ce4-6a8740ae4645","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing with Eleishia recently and she has been giving me great advise with what my options are in regards to a non paying tenant, I feel as if she is doing her best to ensure I do not suffer any extra losses, and I know I am in good hands.","createTime":"2019-09-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"82702925-33bf-5299-a97e-fe2cfc4df55d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Akhil H from Thornley Groves to keep updated and all the great effort in service.","createTime":"2019-09-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd5d7838-0df1-50c2-a9d4-3548cf47c5c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great care for customer from Lucy H at Thornley groves agent","createTime":"2019-09-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8eadfad0-464c-5e01-a74f-fa33f9e1ae29","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really professional company. I like how they have every point covered. Aimee who has been my direct contact through my tenancy has been responsive, courteous and a pleasure to deal with. I would highly recommend them and will happily use them again if needed.","createTime":"2019-09-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a1370282-f205-5a5f-8ab1-580874bd9761","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service and easily got our apartment. A couple of minor problems which were sorted efficiently and promptly by Matthew, our property manager. Thanks to Will for sorting our apartment, it is lovely! Hope the good service continues throughout our tenancy as so far it's been a pleasure!","createTime":"2019-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc6e7ab8-8b9c-5a5e-80cf-e2d89d396adb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Generally quick responses, only takes more time due to the landlord slowing things down. Happy with Thornley Groves all in all.","createTime":"2019-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb7b4b70-6704-5cbc-8329-d5f8b1fcf73f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy Dixon was an absolute godsend! She helped find our perfect apartment! She gave us great advice and honestly was an asset to the company! Iulia was also brilliant with helping us with all of the information we needed to provide before we were able to move in. Brilliant service because of these two!","createTime":"2019-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a3d8073-32c3-5429-9b26-4ca24ca4f097","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"fantastic service, the whole team go the extra mile especially Kelly and Daniel far and above your average estate agents, thanks Guys another one sold","createTime":"2019-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"61b55756-a765-5b4d-8b28-c0aa8ceab020","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very swift and helpful response from Akhil Hans who was thorough in addressing all my queries","createTime":"2019-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"54f56ba1-d501-5985-9255-aadbe7841f1a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My property manager Joe Maughan is fantastic and always keeps me updated and replies promptly to me. He deals with everything making life hassle free for me!","createTime":"2019-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7f7cce82-8f44-5f19-b02f-55852221f947","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would just like to leave a short review to thank Matthew Lynn with all his help in dealing with a few problems raised by the tenant at my property. Matthew has gone the extra mile in bringing things to a satisfactory conclusion.","createTime":"2019-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"192451f9-9f74-5bcd-b504-7835f268a774","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have been incredibly helpful and compassionate in difficult circumstances. Shoshana Marks, was incredible in helping out, with rent payments and landlord liaison. Definitely recommend!","createTime":"2019-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c504685e-1b67-5f4a-9031-f5ce5846ede1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-09-01T23:00:00.000Z","locationID":"TGL"}},{"id":"436764f4-87e4-5b4a-a9d2-f9036dbe9047","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a landlord with service from Thornley Groves. I want to thank Akhil Hans and all the Thornely Gorves staff for their professional and patient services.","createTime":"2019-09-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c390095-9df1-5de4-acd7-8f13c2e64d0f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was a pleasure liaising Emily, Gemma and Rachel who between them ensured a speedy and efficient service which enabled me to secure my rental property in a short timeframe to meet my needs. I have no hesitation in recommending Thornley Groves, all the members of staff I encountered were a pleasure to deal with and efficient at all times.","createTime":"2019-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"01716e52-20f4-5a21-ac65-a88ced9325cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rental of my Altrincham house. Another very smooth process from start to finish, Emily Guy and Rachel Ploughman have provided a super slick seamless service. Then house went within days of it being on the market. You get what you pay for with Thornley Groves - an excellent service.","createTime":"2019-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"528ebff7-023e-5b82-aeac-7c8c26a63071","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Process of renting a garage was super smooth without any issues everything was handled great by Laura Turnock hope my tenancy will be as much valued as service I was given. Piotr Czerwinski.","createTime":"2019-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"45ab58c0-c46d-59b2-a165-af6f18c90a38","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe Jackson from the sale branch was excellent in dealing with our deposit return. It was done quickly and efficiently. Many thanks!","createTime":"2019-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"efab8605-44a8-574a-9d9d-d0dbc256778a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma and Emily have been a pleasure throughout the whole process. Both very helpful and quick and responding to any questions I have. I'd 100% recommend.","createTime":"2019-08-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f9ae0303-9f7c-58be-8e11-82840a623a42","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks was the agent I got in contact with","createTime":"2019-08-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"08ff6819-cee6-52fb-a863-85060b8087ec","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Chanel was very helpful and made sure to keep us updated at all time which was great. She was also very understanding and made the process a lot less stressful. I would definitely recommend homes4u and especially Chanel.","createTime":"2019-08-27T23:00:00.000Z","locationID":"THF"}},{"id":"dfb9ccbb-76c1-516b-9cbd-6bdb1094864b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has been fully managed my rental property and I was having complete peace of mind. Now it is time to sell the property, I was so impressed by Natasha Conway, Chris and Natalie. The service was so effectiveness with high efficiency. They dealt with everything so I did not need to spend much time and effort. Great communication, so quick to get a good offer agreed, very professional to deal with any unexpected issues.","createTime":"2019-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6461e2fd-c2ea-531d-9c1d-d4766bd162f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you so much to Thornley Groves for finding my perfect home! Gemma Garner was amazing and kept me feeling positive that the perfect place would eventually come up and it did! Thanks so much! Chloe x","createTime":"2019-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4864b8ac-341f-54f1-8aa2-c52cb57f4876","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I appreciate the proactive and positive nature of Akhil Hans takes in chasing outstanding monies due to the landlord","createTime":"2019-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c17971d5-e314-5552-afa9-933220f271f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service, as usual....","createTime":"2019-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5101f050-b7fa-5317-ab32-18d4610d2b64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Matthew has been very transparent and accommodating is his role of estate agent and I have appreciated working with him and count his as the foremost reason why I continue to work with thronley groves","createTime":"2019-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6b5dbdda-6c04-593b-9626-48e339deb2fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I want to express my sincere thanks and appreciation for the excellent professional service from Katie Garner and all of the Thornley Groves rents team.","createTime":"2019-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"556a8600-a9c1-55b3-b4b8-d12593802331","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am writing to express my sincere thanks and appreciation for the excellent professional service from Lewis Armstrong, Lori McPherson and all of the Thornley Groves sales team at the Sale branch. I currently live in the USA and had recently sold my property which was under letting management for 16 years with Thornley Groves. Lewis Armstrong was absolutely brilliant with co-ordinating the selling of my house and kept me updated periodically right-up to closing. He even arranged for the contents of my property to be removed by a local contractor. Susan Hunter","createTime":"2019-08-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2839ad52-0c17-5a64-bae7-e6a71e0776ab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"All good","createTime":"2019-08-23T23:00:00.000Z","locationID":"ALM"}},{"id":"07847fb1-1b36-58ec-a07c-07cff5070606","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, trust-worthy letting agent! Any queries answered quickly, we needed a new freezer and it was organised within days. At the end of our tenancy any questions were quickly smoothed out and we had clear communication regarding our deposit. We spoke to Chris mostly, and he was always friendly and extremely helpful. The best letting agents we have dealt with, refreshing to have everything so clearly explained. We would definitely let through them again.","createTime":"2019-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"15e6c862-8878-50f3-8bf1-ca3a9902f574","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves Altrincham have been amazing. From viewing the flat to move in. Special thanks to Emily and the agent that helped with securing the flat. They both made the process extremely easy and enjoyable. Thank you","createTime":"2019-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"12884633-000d-5d4e-90ac-09ba09ab5427","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleishia on the arrears team has been extremely helpful, always sticks to her word. Gives great advise made me see sense without being rude or telling me what to do! I feel confident that she is genuinely doing her all to retrieve the payment from the tenant. What a credit to your company.","createTime":"2019-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3cbc5ca2-0ac9-5b81-abe6-77f7db5ef3c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Anthony Du Toit has been exceptional in his help with ensuring I received a new oven / hob installed. There were glitches along the way which he sorted out with almost immediate effect. He kept me updated as to what was happening and he is very polite & friendly. Thank you","createTime":"2019-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"844b1531-de4f-5449-88a3-473c464de5cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Needed a quick move so Gemma found me the perfect property and got all the paperwork done so fast for me I can’t thank her enough. Also thank you to Emily who was a great help too. 😀","createTime":"2019-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"90a7aacd-ad48-5832-b40f-f38614a70676","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All the team have been very helpful and supportive during my move, in particular Chloe was a great help and was always available to assist and answer my queries. Thank you!","createTime":"2019-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8bd8f19e-4510-561f-9cbb-91820ae5583d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had Richard of the Swinton branch as a property manager for our tenancy, and he handled everything well. Would recommend.","createTime":"2019-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ffb4b90-c445-547a-851d-03212ffb9d2e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have relocated to Cheshire from the Worcestershire and Thornley Groves have set up the tenancy on a property they manage in Hale. The service provided by Rachel and Emily and the team in the Altrincham lettings office was first class. At all stages of the process they were helpful, courteous and professional. No request was too much trouble and enabled everything to progress to meet our timescales. Thank you again for all your help.","createTime":"2019-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8340a58e-1161-574f-8f23-420608a91cf2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tony was very knowledgable about the area and answered any questions I had well.","createTime":"2019-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"69de5b7d-e386-551a-9a8c-f65578aaa7fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"A professional property manager with a track record of securing good quality tenants and protecting the landlords interests. The repairs and renewals service is particularly impressive","createTime":"2019-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d37d8f4-3e19-5e84-b904-d8ae4b38541f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Tony was really efficient in helping me get an apartment and was very dedicated.","createTime":"2019-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cc64b74c-93d2-5550-9a06-6290be55126f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently viewed and rented a property with the agency. A viewing appointment was sorted quickly and easily and the letting agent, Tony, was very helpful and friendly, making sure any queries I had about the property were sorted out straight away. Thanks!","createTime":"2019-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e87afd6-0ad8-58b4-a579-1a936fd6241f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service, highly recommend dealing with Tracey Bentham Sales Manager at Thornley Groves. What I appreciated is the personal & professional approach, from a genuine warm soulful individual. All the best to you Tracy. Thanks for your guidance & assistance ~","createTime":"2019-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b6831b9-1b28-51af-92f7-ee39479b6b7d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chris Stevens was really helpful and knowledgeable on the property we saw. He arranged a viewing for us fast and knew a lot about the area.","createTime":"2019-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"83985779-9ebb-51ba-a34b-40bcf75dad31","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Eleishia Rowe has been fantastic in the Arrears Team with her quick and detailed response to a recent late payment issue. I have used Thornley Groves for the last two years now to manage what was my home in Manchester. It can be difficult at times to speak to someone on the phone from the main number but calling round a few direct dial numbers normally gets a response.","createTime":"2019-08-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"389ad456-a9f2-5651-aafe-246092c17548","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy Dixon’s work during the offer process was excellent: highly professional, with clear communication, and the utmost efficiency. Results promptly delivered. I was highly impressed.","createTime":"2019-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cdef0e35-a1e3-54a0-bb4f-14c36bc0fd8c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy was very professional and nice. We had to find an apartment quickly and Daisy helped us so we could enter our new apartment the week after. Thanks Daisy!","createTime":"2019-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"20ed8746-7900-503c-b7f0-5e3ba0553b10","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Its was a great agency ,helpful staff working there , I would like to thank (Tony) he is one of the working Staff member at Thornley Groves-Southern Gateway , helpful guy doing his best to help.","createTime":"2019-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"19721ac2-4f96-5927-afca-5bfca9893de5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Good estate agent to have. Only dropping one star because of occasional lack of communication. But generally good compared to others!","createTime":"2019-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ecedda10-74c4-57cb-9882-95eec864736d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing lately with Matthew Lynn who in all matters has acted with speed, courtesy and efficiency. He has sound professional knowledge and expertise and acts in my best interests at all times. As a landlord, there is not much more I can ask for.","createTime":"2019-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4a6ab19-58aa-58a6-82ee-42e0db665060","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good communication, staff friendly and available to resolve queries. Deposit returned promptly","createTime":"2019-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b11d4170-ec5a-5a74-80de-985fd1f1727c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I recently dealt with Thornley Groves for renting a flat. The flat is not managed by Thornley Groves, as such I can only comment on the service which was provided in regards to organising the contract, referencing, deposit payments, viewings and key collection. The process was handled by Dominic Cooper, who was punctual, polite and extremely quick to respond to any queries (by phone and email). He even found time for us to visit the property a second time, after placing the holding deposit, which allowed for my mother to see it for the first time. Overall, Dominic proved excellent in customer communication. However, I have reserved from giving Thornley Groves 5 stars due to a number of trivial mistakes made during the processing of paperwork. Although, I wouldn't let this put me off using them again - I would definitely reccomend to a friend.","createTime":"2019-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"07a5589e-cfcf-5fbe-99ab-68abc739b5b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Viltaute Paulauskaite​, Accounts Manager, impressed me with the service she and the accounts team provided over a recent query over rent at tenancy renewal. She was quick to reply and sort out the problem and I was impressed with the level of service received.","createTime":"2019-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fdd8489d-c97a-5d71-a3ae-227fffcb8d62","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Good and approachable!","createTime":"2019-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e2919542-1858-569d-8d25-19217a0a3dbc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Due to a change in circumstance, I was left having to search for a room/flat very last minute. After contacting Daisy, a Thornley Grove agent, I was sent numerous properties matching my criteria that same day, followed by viewings and guidence on how to move forward to ensure I chose the best option. I have now found a property which I’m over the moon with. The process from enquiering to signing was quick and easy! Thanks to Daisy for making the process stress free.","createTime":"2019-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"55cdf618-4ff5-5faf-bdf1-004148ff70e4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When our mum passed away we approached Thornley Groves to sell my mum's house. My sister and I were very impressed with the knowledge and kind understanding of the team right from the word go. They were very professional and gave us good advice. We had something like 20 viewings within a two week period and the house sold really quickly. A big thank you to Carolyne, Lori and Liam who helped us through the sale.","createTime":"2019-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"64992cc2-4509-54bb-962f-5db3c763f387","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have been with Thornley Groves for some time and have found them to be an excellent company. Lucy Hobson has been great help. Thanks very much.","createTime":"2019-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f72b408-5d21-5687-ba35-a10b2058312a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service. I phone call from Shoshana Mark's. All best from Mr Panteli.","createTime":"2019-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e1513dda-c5b5-5171-bed0-a32d444e0904","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tony at Thornley grove was a massive help! Couldn’t of asked for anyone better thanks again!","createTime":"2019-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"70f5f84c-bc78-5b35-a54f-ec742767d71a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quite straightforward really, Chloe made it easier to get the refund that I was owed.","createTime":"2019-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd22bb5c-9988-5a1b-a5eb-19ed8332fefe","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Customer service skills are great every one is very polite I just wish you wouldn't have to do everything online as some people don't have access","createTime":"2019-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"60dc8feb-f166-56ef-a4a3-60c6cf0e9e74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic Customer Service from Shoshana Marks helping to clarify some statement queries. Shoshana gave me very clear explanations as to the component parts of my statements that I was querying, was very patient and very very pleasant. Thank you Shoshana for your help and guidance. Mark Caveney (Landlord)","createTime":"2019-08-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"28df3733-a30f-53bc-ba18-b739098722a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Problems sorted out swiftly this time, and Susana did a great job, but sadly, this was as a result of previous requests to other members of staff falling on deaf ears. The service at Thornley Groves is erratic, still. But at least Susana got things sorted courteously for me.","createTime":"2019-08-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d528de01-2026-501d-98db-91aafb2025fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2019-08-10T23:00:00.000Z","locationID":"TGL"}},{"id":"fdbf88e7-015b-5c0f-9bf9-cd845b9eb473","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I relocated to Altrincham in summer 2019 and rented a property with Thornley Groves Estate Agents, and I'm really pleased that I went with them. Gemma G. was my Lettings Consultant. Going through the process of renting a property can be a bit stressful, but Gemma's friendliness and professionalism really did make the whole process feel a lot more manageable. Gemma dealt with all my queries quickly and courteously. I was never left waiting around for answers or wondering about the status of my application. I definitely recommend Thornley Groves.","createTime":"2019-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a39e2ae7-c4d0-5cc7-a1b8-dcbb5363c5c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very helpful staff but dont like automated form filling involving scanning documents in..a pain","createTime":"2019-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"76f51637-f9c8-5a72-b282-c90eb03a4472","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves are a great organization that really looked after me and my properties. They have a great team that take care of all your needs. In particular Chloe Jackson from the accounts was always very prompt in processing keeping me informed and also very helpful with all my payments and accounting queries. Recently Chloe was in touch processing a missing payment and really kept me fully updated throughout. Highly recommend.","createTime":"2019-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b94e2b3f-6cd1-5e0c-bc66-239fcab0a81f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tony is brilliant. He’s been very helpful before, during and after the viewing. He is very friendly, clear and patience. I’ve had a great experience and thanks to him I’ve found an amazing apartment where to live!","createTime":"2019-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef084b08-6902-582d-961e-a9713db4331b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"TG through Susana Romao have worked very quickly and efficiently to redecorate and rent out my apartment with minimum fuss and delay.","createTime":"2019-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"639f05be-bdb3-5d54-a8cf-5d000b408c03","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe Jackson is a credit to Thornley Groves. Effortless communication skills and very efficient.","createTime":"2019-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"79520856-1930-5396-afd3-ebe91f60c77e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Grove are a large letting agent, as a landlord they have always found a new tenant, which ultimately is what it's all about, so 5 stars for that aspect of the business. Over the time that I've been with them (not a personal choice as they took over a smaller player I was with) they do loose a star for being that bit more impersonal than the smaller agents I've been with. With the smaller agent I built a personal relationship with certain individuals, with TG, they just seem too big for that to happen - I've lost count of all the different people I've been involved with and I never really know who to speak to if I have a question.","createTime":"2019-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bbecae0e-226c-5041-9123-87d07ffee1ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A super friendly and helpful team! They’ve made moving in an absolute breeze and made me feel at ease through the whole process! Big Thank you to Aimee and Sarah for all their help! They’ve been fantastic and are always there for some advice and help. Will definitely rent with them again if I ever have to move and would recommend them to anyone else!","createTime":"2019-08-07T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"55f6e7eb-d3e8-537b-8483-f68c6ca64f24","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had the pleasure of working with Clare and Daniel at Thornley Groves in Swinton for the past 18 months as we let our property out through them during our move overseas. Nothing was ever too much trouble and everything was dealt with quickly and efficiently. Most recently we have just sold that same property with them and I really cannot thank Clare and Daniel enough for all their efforts with the process. Living overseas and with a new baby on the way I have felt quite anxious about selling the property and hoping for it to go through quickly. Nothing has been too much trouble for Clare, she has gone above and beyond in pushing the sale through as quickly as possible and keeping me up to date on every step of the process. Daniel was extremely helpful, particularly with the removal of belongings from our property and made everything stress free for us which I am very grateful for. I wouldn't hesitate to recommend Thornley Groves to anyone and feel very lucky to have had such a positive experience with them.","createTime":"2019-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a281d7c9-9ad1-55ec-80fd-f27208c1026c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Incredibly professional and reliable. I’ve found the level of efficiency of the team to be of the highest standard. Particular thanks to Leigh Johnson. You're in good hands with TG.","createTime":"2019-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cccf4184-2e3a-518b-b365-e899aaed5fba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe Jackson provided me with great customer service, friendly attentive and quick woth responding.","createTime":"2019-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ce65a59c-6f7f-51db-8483-65d83cc45eac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chloe was very helpful","createTime":"2019-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ea3ef1d-b21f-5fc2-8405-060a8be5797d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After having a few issues with my tenant Eleishia Rowe made sure she was on top of the situation and was proactive with dealing with the tenant which resulted in no loss of rent whatsoever. I now have my property back and couldn’t of done it without her help.","createTime":"2019-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ccae164-ba01-54da-8b41-e4f2774f035a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience! Tony Singh showed us around a flat in an area we really liked. Tony was very quick and efficient as he spoke with the landlord straight away and secured a deal! Excellent service i would reccomend to anyone.","createTime":"2019-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e47b725-8885-5d25-bc26-14c836c143a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience in finding our property thanks to Daisy, she managed to sort out viewings quickly and was very efficient in setting up the process for continuing with the application.","createTime":"2019-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"17f9672e-a611-5730-81de-b3f943855476","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"It was really great that I have a flat from your company as the staff were kind and helpful.","createTime":"2019-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd4777f8-e69f-502a-8054-fcfcb89b48eb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-08-05T23:00:00.000Z","locationID":"TGL"}},{"id":"23cebe88-ec2b-5eb4-843e-e53e929ec12b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everything went smoothly. Daisy was dealing with our application and I was very pleased with how efficient and professional she was throughout. Highly recommend.","createTime":"2019-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f76417b6-0758-51f2-8fbf-0e4935f9583f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy Hobson gave me very good client services, she is friendly and willing to help. I will definitely come back again. Thanks a lot!","createTime":"2019-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"71171585-2313-5c2b-b25c-8abdd2143f68","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"They manage my property well. Would give 5 starts if I didn't have to deal with so many people in different departments. One account manager would be my ideal scenario.","createTime":"2019-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4952d948-bd7f-5842-bb69-231de32faec1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves review I dealt with Melissa and Stephen who both organised the letting of my city centre apartment in Manchester. The service I received was very professional and the process was conducted in a very efficient manner. I would have no hesitation recommending Thornley Groves for future business going forward. Greg","createTime":"2019-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7689b04a-f1c9-5815-8268-7afde0bf8061","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks was very professional in dealing with our tenancy renewal. She was very helpful and prompt in her response to our questions and getting thing completed on time for our new tenancy. Thank you Shoshana. Andrea","createTime":"2019-08-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34d6959c-bec2-5a8d-bdd7-36cd046ff5b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has managed my apartment for over ten years now and I have received excellent service throughout that time always able to call on senior managers such as Kate Mawdsley, who has been an invaluable contact over the years. My individually - allocated manager, over the last few months, has been Susana Ramero who has proved to be incredibly conscientious in organising and addressing one or two issues with the apartment. I could not have wished for a more efficient and dedicated response. In addition to this Susana gives me her full attention in telephone calls, giving full explanation and detail in response to any questions I have and does not mind how long she takes to do this. Most - importantly, Susana keeps me informed and I do not have to suffer the frustration of ringing an office several times to leave a message with no return call at the end of it. Susana is true to her word and responds within twenty-four hours and usually sooner. I am so grateful for the confidence Susana inspires that the apartment is managed extremely well as I live a long distance away. She is an excellent ambassador for the company and obviously enjoys her position which she shows in the care of her clients, like me. So many thanks sent to you Susana.","createTime":"2019-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"87ee2432-7edb-56fa-b675-c62dfc0f1dd6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Matthews of Chester are a full service Agency with dedicated teams in sales, lettings & block management who we have had the pleasure of working with for two years - they really know what they are doing; and they do it with a very personable, amiable manner. Not only are they members of ARLA (lettings), NAEA (sales) & ARMA (block management) indicating adherence to strict codes of conduct for all their service offerings as well as minimum levels of knowledge (something all agents should be striving for); but they are really lovely people to deal with. I would recommend them for anyone looking for a sales agent, lettings agent, or block manager as have no doubt you and your property will be very well looked after.","createTime":"2019-08-02T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"74caa757-d195-5263-bb78-ed1485c383bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am just about to rent my first house, having found one via the Sale/Altrincham office and have to say I have found them most helpful in explaining the process. Gemma has helped me greatly in finding a property to my specification and Emily in the administration and guiding me through the paperwork. From beginning to search only 5 weeks ago, I am moving in! Thank you for all your help.","createTime":"2019-08-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7477c5e8-968b-5c42-95c0-32d6d55caeeb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Super efficient and easy to deal with. Great at arranging viewings and keeping in touch throughout the entire process. Tony in particular has been awesome - super personable and more than willing to help however he can. Really impressed and glad that he has handled my recent lettings process.","createTime":"2019-08-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7d04757-842a-5dd4-96f8-aced64fd5155","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing with Thornley Groves Estate Agent for almost four years now, as a landlord. What a fantastic group and bunch of dedicated staff to work with. Absolutely delighted with their services, dedication, commitment and ability to solve problems rapidly. Thank you Aimee Hobson, thank you Thornley Groves!","createTime":"2019-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9b224602-82ff-5dbb-8f9b-8d97b252722d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Over the years Thornley Groves have been great to work with. I can't recommend them highly enough. Recently I've been dealing with Eleishia who has been very friendly and helpful. Emails are answered promptly and professionally.","createTime":"2019-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3710e0d6-aa6d-5dcb-9a88-d2a58f6b5d50","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy Hobson at Thornley always go the extra 10 miles. Been using Thornleys for our rental in Manchester for 10 years and I’m consistently impressed.","createTime":"2019-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"99c9918a-cb69-5a72-a183-5d33c2453a30","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was wonderfull talking to Eleishia today.","createTime":"2019-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"09f9a7e4-7c9c-5210-a309-f5953fcc7ebf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I phoned Thornley Groves on leaving work one afternoon to arrange a viewing on the off chance I could have one the same day as I was in the area. Daisy went well out of her way to get a set of keys and show me around the property at very short notice. She was incredibly helpful and not at all pressuring in trying to \"sell the property.\" After agreeing to rent the property she has been incredibly helpful always reply to my messages promptly and getting back to me whenever she said she would. The credit check and signing of contracts were completed within 2 hours of me submitting all of my details and sending the holding money. I would definitely use them again in the future","createTime":"2019-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e6cc7b1-74cd-58eb-bbb7-9e9e27283e0b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleishia Rowe was absolutely great in communicating with me throughout the entire process. Very genuine and also very understanding.","createTime":"2019-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e091196-cbd4-58f9-881f-7c62ec758f45","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Altrincham were absolutely superb throughout the whole process of selling our home and my onward purchase, for whom they were also acting. They are honest, proactive, efficient and put their clients first throughout. I could not have asked for more help and support, particularly in the final stages with a complex chain. A huge thank you to Dougie and Colette particularly, from Joanna and the boys.","createTime":"2019-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d68c3033-9d04-5cd7-bed2-06caa9ba2bad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have been in my property for 2 months nearly now and have had a very pleasant experience with Thornley Groves Swinton. Recently contacted them about changing my rent due date as it was causing my financial difficulty and it was a smooth process all done within a day- thanks to Eleishia Rowe.","createTime":"2019-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a74ab2d9-9f70-5398-a763-ca8891f8c6da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Received my landlord statement today, noticed a reserved fund of £99 been deducted from the rent payment. Called up the account department and enquired what is the deduction for and Shoshana swiftly explained and reversed the fund into my account as I don't needs that service. Great service Shoshana, keep it up !","createTime":"2019-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c70e1413-6db8-59bb-a1ac-d8795e69fe6c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli coleman was a great help to us when moving to the Altrincham area from London! She was professional and always happy when showing us properties! Smiley! We got our perfect location and place with her help so ever so grateful. Emily Guy helped out with the paperwork too which was quick and efficient for getting us moved in asap :-) Thanks again.","createTime":"2019-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e0c0a58-6112-5241-b8e5-938d02ae16b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service given by Thornley Groves in Sale. Liam M. Was easy to deal with, good at moving the buying process along, and quick to respond to questions and requests. A smooth and straightforward transaction for us. Thanks Liam.","createTime":"2019-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b262d4c-e48b-5f70-9d30-d2d0c1f2c89e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks is amazing, we were so pleased with the outcome. Her replay was quick; she was so patient and understanding. Her efforts are much appreciated.","createTime":"2019-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a8a2e029-e504-50a6-88e1-04adbcd51345","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tony Singh is very helpful and friendly. Highly recommended","createTime":"2019-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a3941d8-bcb5-5344-9988-056005607b7a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They have been helpful and quick to respond","createTime":"2019-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9f7f6b8d-ef77-530a-b552-1cf41125eaf3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service with tenancy renewal","createTime":"2019-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"33cbf211-0f84-59a6-84a4-25b6d0f7b7d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We went through Thornley Groves to rent our flat. Thornley Groves were really helpful and firendly through the whole process. In particular Emily Guy, who helped us through most of the process, was great. Despite a couple of setbacks with paperwork which ended up pushing back our move in date the best part of a week she never seemed impatient or fed up with us. She even ended up staying with us a little after closing time one day so that we could get the last bit sorted and have our keys before the weekend meaning that we could effectively move in a week before we otherwise could. The only problems that we had with Thornley Groves is that ocassionally it could be a little hard to get hold of someone on the phone if you needed to check something quickly (but emails were always answered quickly).","createTime":"2019-07-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"89e2743b-1106-5f73-bf38-e316d334064c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Absolutely wonderful - I can’t recommend this estate agency enough. Natasha was especially fantastic - she worked so hard, throughout our purchase, to make sure everything moved along, and was a pleasure to deal with. Natalie provide great back up to Natasha. Chris, who did our viewings and negotiated the purchase, was brilliant - really straightforward, trustworthy and, again, great to work with.","createTime":"2019-07-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"79b7c94d-270a-5f67-8b68-a7a7689db19a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura was extremely helpful from start to finish. Made our move easy Very efficent","createTime":"2019-07-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2539983-85f0-50b7-a2e7-6cd840203576","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"An extremely friendly, professional and helpful business. Helen in Block Management went above and beyond to help me. Kevin is also brilliant. It is always a pleasure to deal with a fantastic team. Thank you again.","createTime":"2019-07-25T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"2b105629-983a-500e-9e8d-f92597d2a5f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Currently at tenancy checking and referencing however initial impression was very good. We viewed the flat with Tony Singh who was friendly, polite, professional and very helpful. He went above and beyond, for example, contacting the landlord to secure the flat right there and then in order to get the process started. Great communication with him so far.","createTime":"2019-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e797cdd0-af8a-5ace-86db-7d2dbb5b737a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have dealt with Shoshana Marks at Thornley Groves who dealt with issues dealing with referencing on a property I rented through them. This lady has always been incredibly polite, punctual, and professional and who has excellent communication skills.","createTime":"2019-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d7b06537-2ee6-5517-b7ad-aa1dc441e4c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shamira, my Property Manager, handled the renewal of my letting for another year speedily and efficiently, keeping me updated at every stage. Great service.","createTime":"2019-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a8a963cb-047d-5292-888e-331b6f01e367","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve recently had a few problems. And Matthew Lynn has been great in helping sort them","createTime":"2019-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8b573de2-d8dc-5324-b2e0-2d1bd67e8899","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana was very helpful and quickly sorted a reference for the landlord of my next property.","createTime":"2019-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d7d04bf-7ed3-59f9-a4a9-4f9d87870603","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently we sold our apartment through Thornley and we could not have experienced a better and more efficient service with special thanks to Chris Willey for acquiring the sale but Natasha Conway and Natalie Richards ensured all ran smoothly. I highly recommend Thornley as when they managed our rental property we never had a problem. I have had many experiences renting and selling properties, but Thornley are far superior. Thank you , Jerry","createTime":"2019-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e46728e1-1b45-5c87-ae68-9e799db1a42d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As an overseas landlord, Thornley Groves gives me peace of mind that I can leave all rental-related matters in their hands.","createTime":"2019-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"da2df862-8aea-5429-af82-094535632b24","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Alli Coleman for your very professional approach.","createTime":"2019-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fdb7e711-50f2-569e-a84f-200ed9c47fbc","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Property search and securing tenancy was smooth and reliable. Would recommend TG as a Manchester based estate agents.","createTime":"2019-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"035f1a95-6ce9-5efb-a612-e836b380f91c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Gemma Garner was super helpful and went over and above to find me a suitable property in Hale. She responded to emails quickly, was polite in her approach and offered up properties outside of my spec but that were good alternatives. Excellent Service Gemma","createTime":"2019-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"49b41f4f-cc55-5663-afe1-4fe961f3b2c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee is very nice and helpful person. She was very patient and quick response to my complex situation. I’m happy with the service provided by her and would recommend to friends as well.","createTime":"2019-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"74712876-b339-56ce-82d6-3ecb4ee099e5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I use Thornley Groves for property management in Manchester. They are efficient, very professional and provide a great service. Eleishia Rowe in particular is always helpful. Would recommend","createTime":"2019-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3882ef1e-a835-5437-933d-28100aa935c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"it's great and a good communcation from Anna Boydell Sarah Eppleston Thank you","createTime":"2019-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"be6a457b-c0f0-5e58-a1a0-440bd13c152b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I received excellent service from Thornley Groves and in particular Sarah Eppleston. Sarah kept me informed at all times, and answered all my queries quickly. This was the first time I had rented a property, so I was very unsure on the process, but Sarah helped along the way, with her friendly manner and quick responses.","createTime":"2019-07-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"db7c2006-f118-5dfc-83f1-22d8429c32f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves looked after my property for over 17 years. Liam and Lori looked after the sale and made sure everything was taken care off. Great and easy sale.","createTime":"2019-07-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9428ac23-4ce0-5849-bb9d-83c1fed033ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"quick and easy","createTime":"2019-07-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b692cf4-49ba-51c4-b019-7270d532ecc7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves estate agents have helped us get apartment on rent that suits our need and budget. The apartment surroundings are well managed. recently , I have been dealing with Delyce Odendaal for the electrical repairs and she has got it resolved in an efficient manner. I would recommend Thornley groves to our future customers.","createTime":"2019-07-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c7d2725f-3e19-5e79-86de-04ebf34a094f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am on the stage of referencing right now, by the initial impression is very good. Contact with the agency was always good, quick replies, helpful. As the flat which i initially was interested in was already let, the agent(Daisy Dixon) listened to my requirements regarding the flat and recommended me another one which turned out to tick all the boxes. I hope once the tenancy start everything will go as smooth as now.","createTime":"2019-07-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a65a7c59-5ac0-579b-9276-e3ab28fb1042","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient and fast process and our estate agent Asley Simpson was a great help!","createTime":"2019-07-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4ede443-f78f-5a9c-b4fd-2381bf9cd920","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"So far it has been good and Holly Jackson have been efficient.","createTime":"2019-07-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ff784789-e730-5191-936d-90c93cdc9774","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy Dixon was our agent and really she did a great job. Always available and good disposicion. We are happy with the apartment and the services provided by Daisy Thanks","createTime":"2019-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aeda2f9b-23a3-5706-8601-a20a1d8561d1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Melissa Higgs was very helpful and patient with us. She gave me many options to choose from and is very quick to respond. I would definitely recommend asking her for help! Thanks Melissa!","createTime":"2019-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4266c19a-abd2-5756-97cf-4f73c359b6e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient and prompt service provided by Daisy, as she addressed all of my question and helped securing the apartment in a record time","createTime":"2019-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ccbd45e-ac34-55a9-a734-3cf0abe0765e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Fast process and helpful team.","createTime":"2019-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"53b93fce-2707-52fb-981c-5a431cf37cad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Was really happy with how quick I secured my two bedroom flat; I can’t thank Daisy enough who I emailed like 1:00 in the morning to view a property the minute I saw it came on the market and she then phoned me the minute she got into work to book the viewing and I then took the flat off the market right away. Can’t deny the great communication skill as well including Lulia. Thank you guys. So excited to move in my new home!","createTime":"2019-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c43944f4-e411-5537-822f-335e4bcff57f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very recently secured a property with Thornley Groves and our estate agent Tony Singh went above and beyond. After a problem with gaining access to a viewing Tony went and collected keys personally from tenant and stayed out of hours so we could view on the same day. Couldn’t thank him enough for all of his help, the process is made so easy and all responses are prompt!!","createTime":"2019-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd0ed354-7e9a-5be7-b610-ee5a9139e503","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daisy was extremely helpful and efficient at helping me secure my property within the same day! Her friendly approach made the viewings enjoyable and Daisy was able to answer any questions I had and always got back to me promptly, which was appreciated as I had limited time with me going away. Couldn't of asked for better service!","createTime":"2019-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c5712f49-25c7-5866-9ddc-1a6cdf13bcf8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"BEST SERVICE EVER , DAISY DID NOT FAIL TO GET AN AGREEMENT BETWEEN THE LANDLORD AND I IT TOOK ME TWO DAYS TO SECURE AN APARTMENT AND TAKE IT OFF THE MARKET. DAISY IS THE BEST I RECOMMEND HER 10000000%","createTime":"2019-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eee2b4b5-98c8-5952-80b1-df46bbd9fd76","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have spoken to Eleishia today She is very professional and dealt the matter very efficiently I am very happy for the service I have received today I have dealt with different agents at this estate agent but every time it was a big disappointment however today I am very impressed by her professionalism She is a credit to your estate agent Thank you Eleishia","createTime":"2019-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3a4f6451-f71d-545a-a00a-3bdeb69301ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I phoned the Salford branch and spoke to shoshanna as I needed to changed my email address which she kindly did so for me as I have a property for let with you shoshanna was very professional and polite","createTime":"2019-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e2754d80-9c9d-5d04-88dd-82f84a580a11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was very impressed with Thornley Groves, their agent Liam Kerrigan was professional in his approach.He kept me informed at every stage of the purchase, was polite and courteous throughout the process,I could not have asked for more.","createTime":"2019-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef33003a-0027-592f-9ab8-6daafc8f06b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"5* review for Stuart and Arabella based in the Hale branch. Both were exceedingly helpful, knowledgable and proactive, resulting in a speedy sale and achieving the full asking price - True professionals!","createTime":"2019-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8306db5-743e-5c72-8a77-6af95e223401","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Alli was very helpful when helping us to find a flat for rental. She was professional and took time to answer any queries. She answered emails and was very helpful and polite on the phone. Other staff (I think called Emily) were not as helpful at Thornley Groves and said twice they would email me with property details but did not email and it was only when Alli came back from annual leave we got a flat viewing arranged.","createTime":"2019-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"effe36bc-3ddb-5d7c-9b43-7b865f6a2ed4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am the landlord of one apartment which was damaged by the water leak sourced from above. I had chasing the claim without appropriate action even reply over 6 months. Charlie Bradley acted swiftly to my situation. I could not really imagine that my situation was perfect managed and treated within just 24 hours. I have been investing in UK for almost 2 year. Charlie is really the rare one who works so much efficient and professional to solve my request. Charlie presented so much passion and proactive to clients. Thanks again and again Charlie!","createTime":"2019-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"704763fe-3dc5-532b-8d8c-7892991d2a3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tony Singh couldn’t have been more helpful when searching for the perfect flat. He held a lot of knowledge in regards to the flat he was showing us and even taught me how to use the light switches. Thanks Tony!","createTime":"2019-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"33e06539-8ede-5e6d-b6c8-bd825cf76691","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great and efficient service from Tony Singh. Always helpful and efficient with all issues! It's my first agreement with Thornley and we started as best as possible. Luciano Lira","createTime":"2019-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"981d136e-51fc-5a4f-811b-6696282449a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare Carpenter and colleagues have been first class in finding a tenant, dealing with queries, and managing my property. Highly recommended.","createTime":"2019-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"640f2e29-6e41-51e9-8b22-36bc9a2b418a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"This four star review is not really for Thornley Groves as an agency, as they are below par in most areas. This rating is for Shoshana Marks who I have been dealing with recently, I found her to be polite, helpful, friendly and most of all understanding. A true professional.","createTime":"2019-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"749fbd0a-d85a-5c87-b011-24b214d8b7d6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really helpful staff who helped us every step of the way. Chanel was awesome (: very pleased with the service","createTime":"2019-07-15T23:00:00.000Z","locationID":"THF"}},{"id":"95b3ce6a-6868-5e87-a1d1-2eb1effbc9ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Matthew Lynn was of great help when one of my windows could not open anymore. I reported the issue, the day after the company's contractor contacted my. We fixed an appointment based on my availability and in 30 mins the issue was fixed. I can now enjoy some Mancunian breeze!","createTime":"2019-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3495a865-b16f-5d3b-911c-8c1a633ac5dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Susana Romao provides us with a top quality management service. She is very professional, very quick to address any issues and we really feel that she has our best interest at heart.","createTime":"2019-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d0a7b621-9fb9-5a64-bbb6-94b8e30a9ed7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and polite staff who are always there to help","createTime":"2019-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"195176b3-e28b-5726-8526-c5f34be5b728","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks did a great job helping us with referencing.","createTime":"2019-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ffa8c28e-7998-5243-a545-217fb4c761cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service","createTime":"2019-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"29082a0c-1cbe-5086-b43c-230d6611bf01","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Quick and timely service from Eleishia Rowe.","createTime":"2019-07-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"51e84c43-ac55-53b3-b7c7-8952dcf0a71d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was shown around a couple of properties by Alli. She was really friendly, helpful and was very responsive when helping me secure the property I wanted with the landlord.","createTime":"2019-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a87c949e-cef5-5748-8b5f-065194376f97","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Could not get in touch with my allocated property manager for an anticipated renewal of tenancy contract . Aimee Hobson helped me immensely by promptly replying to my e-mail, putting me in the right direction of action and soliciting contact with the right person . Without her precious help I was probably still walking in the deepest dark . Thank a million.","createTime":"2019-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"77fe3058-1050-57ab-a890-b78435771024","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sally-Ann catered to all our needs. She was always friendly and approachable which meant we were able to ask any questions and resolve any doubts. She replied promptly at all times and has made our move as stress free as possible! Thank you Sally-Ann!","createTime":"2019-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"65dd4d75-0583-53ed-8d87-e10073152b97","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Melissa Higgs was the person dealing with the rent of my property. She was excellent and kept me informed of the development all the time, comunication between her and me was very good.","createTime":"2019-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e47d10a2-020d-53a7-8e59-bad2f01a371e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sally Coleman was extremely helpful with my recent move, completing everything with in a matter days. I was really impressed with the level of customer service and efficiency with my move.","createTime":"2019-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9aa9053-2364-52c7-86fe-61d9d1ec5c7e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a brilliant experience getting the leak in my apartment sorted. Katie Garner was both professional and efficient in getting this fixed. Many thanks Gary","createTime":"2019-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f793b40b-bef9-5406-a72a-53786d58a26c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Natalie & Stuart at city centre office from start to finish. Communication was excellent kept me informed every step of the way","createTime":"2019-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"927e5743-1179-55d8-a952-d4e276c0efd1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant speedy service all round. These guys know how to sell a property fast and efficiently. Can't recommend them enough.","createTime":"2019-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"96d54940-519b-5cc5-bf55-53ed141fb4b4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly staff","createTime":"2019-07-10T23:00:00.000Z","locationID":"TGL"}},{"id":"8dc32440-55ea-50a1-8eb5-f4645d7ff308","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner has been fantastic In helping my partner and I settle into our new home. We've naturally had a couple of teething problems as with any move and Katie has been available and attentive for any issues we've highlighted providing us with regular updates and reassurances when needed. Now that we're settling in I'm hoping we won't need Katies help quite so much but if we do I'm confident that we will be able to get the help needed quickly and professionally.","createTime":"2019-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"03f6f95f-3ac7-566a-81d9-2cc4ff69383e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Used Thornley Groves, Swinton, for the first time to let a property this week. They were fast, professional and efficient and as a full time landlord would not hesitate to recommend them to landlords.","createTime":"2019-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d02c3ce6-cab5-5494-bb02-413e8b25ff7e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thankyou to Alli Coleman and her team at Thornley Groves. We had days to sort out a rental and they made it happen We are very pleased with the service we received","createTime":"2019-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ccdd1d9-e9bc-57bb-bddc-9716236f80c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been very responsive to me throughout my house purchase. Usually emails back within 1 day and has been accommodating to all my requests","createTime":"2019-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a222ddb-0a80-5f9f-96c5-514a8a0bc47d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves were very nice and helpful especially Melissa Higgs, she was very patient with us. Thank you for the great services","createTime":"2019-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d45bbb76-0b5f-5d26-b753-7159ccb9d065","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Complete professional team, very happy to be part of their journey but in a small time.","createTime":"2019-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e2b07f1-40a5-54f0-8772-4a39a2863a9f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Used Thronley Groves to rent an apartment in Altrincham. We were assisted through the renting process well by Gemma Garner, helping make the process be as smooth as possible.","createTime":"2019-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"86d64efb-0bc9-547b-a2c5-96f1850da65e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank the staff from Lori who did the initial appraisal to Tracey the office manager Dougie the branch manager and a special thank you to Collette and Jonathan who we found very helpful and professional from the day the house was put on the market to completion.they kept us fully informed every step of the way. We would recommend thornley grove to anybody who wants to sell or buy a home once again many thanks","createTime":"2019-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"38fe0ac8-33d4-5971-bb88-7ee5b52eb43a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole process was really easy. I dealt with Emily Guy and Alli Coleman from the Altrincham Branch. Both were really professional and helpful.","createTime":"2019-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ceeb45d-3d2f-5b5e-94d3-8f766462184d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good contact and fast service.!","createTime":"2019-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb8e0298-9368-524a-8d11-031141a08ab3","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Colette was very professional and has good customer relationship, using the right approach in difficult situations and always ready to get things done. She provided useful advise especially for a first time buyer like myself. It was an unduely long process but she managed the situation well.","createTime":"2019-07-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34e54cf4-257b-57eb-a99c-8f204ae8aa8b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"thank you Shoshana for dealing with my request so quickly.","createTime":"2019-07-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee06a136-4548-5293-af76-d9733794a3c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It took longer than I hoped but Matthew's successfully sold my S/O Apartment. During the long process I have felt that they were prepared to go the extra mile to help me in the process to finally get it over the line considering the complex issues with the property. Big thanks to Julie at Matthews for everything you have done. The property was located in a residential block managed by Matthews. As per the other reviewers have mentioned they have been outstanding since they took over management of the site and have certainly been fighting on the side of residents all the way in making sure that the required works were carried out and paid by thoses who were liable and not the residents.","createTime":"2019-07-06T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"f84888c4-f8d7-5436-8753-86b7e58ecab0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service. It took five days from viewing the property to moving in (it would have been less had my employers got their act together). Rachel and Alli were fantastic and sorted everything out for me; it was the easiest move I've ever had.","createTime":"2019-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"74ad998a-f450-5792-9c3a-d0a06b485cca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have provided us with an excellent service for almost two years. Our primary contact throughout our renting experience has been with Katie Garner who has been extremely reliable, communicative and kind. We can't thank her enough for making our leasing and renewal processes so smooth and easy.","createTime":"2019-07-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4cc154d0-bf0a-5c7e-896e-c5be92faf8f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleisha Rowe was amazing! Fast and easy service, she did what I requested straight away and she was very friendly and professional over email. I haven't had the best time with Thornley Groves, but Eleisha made up for it! She is a credit to your company.","createTime":"2019-07-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b35dc2e4-ee85-5d2b-8fca-9135e271b541","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found a flat quite fast with the help of my agent Tony from TG. I will relocate from Berlin to Manchester and wasn't sure if it would be managable to find a flat from abroad. Tony and the team from TG were very supportive by organizing a video viewing and answering to my questions very fast. The process with all the paperwork was very easy and quick - even for me, renting in the UK for the first time. I can definitely recommend TG.","createTime":"2019-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f3f4f48d-b40f-58e0-be05-5039362cf5eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has been fantastic throughout the process of letting out our property. Emily Guy (Hale or Altrincham branch) in particular has been very efficient and helpful in answering all of my questions, and very responsive. Thanks!","createTime":"2019-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e5da57d-e808-54ce-8fe4-432cb0c16504","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley groves are brilliant they have managed my property for years and it was taken over by Callum a few months ago and I couldn’t recommend them or him more","createTime":"2019-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c9deed9c-3c86-5467-99f1-34f449ebfd5f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner has made our tenancy and renewals as easy as possible, and has always been incredibly helpful when we’ve had a query regarding our letting from Thornley Groves.","createTime":"2019-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"67812acc-96d8-538c-9c75-75253e6e9e2e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Grove Sale Charlie Bradley Wanted to share my move out experience from Thornley . Right from the time I communicated my move till my deposit was refunded , Charlie Bradley has been very prompt with communication , response and actions on issues reported.Thanks you Charlie , It was seamless experience and excellent service . Keep it up !!","createTime":"2019-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"93ecabd1-90fb-5b05-9ce4-ace8b26bb755","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Shoshana Marks I am so happy with The phone call she helped me and i got exactly what I was looking for. Thank you thornley groves team","createTime":"2019-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec6d0b99-8af3-5ff3-ba98-d680a22ff358","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a client of Thornley Groves for over 10 years. Katie Garner is my property manager and she always provides prompt and professional service. I can't commend her high enough.","createTime":"2019-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"771260e4-d779-564f-9613-069a45e5d799","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves has been great. I would like to thank Melissa Higgs and Iulia Corlaci for their service!","createTime":"2019-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d3050cd-b577-50d2-8e60-108d4d633ddb","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great and friendly service. Can’t fault them at all. The only reason I’m not scoring 5 stars is because I don’t feel I was wowed by the service. Nevertheless I’ve always received timely replies and everyone has been as helpful as possible. Matthew Lynn and Iulia Corlaci are amazing representatives for the Manchester City Centre branch.","createTime":"2019-07-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c87ad6b7-a027-5aa7-b53c-b1b584be19ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently purchased a property through Thornley Groves in Sale M33. I have to say Carolyne Brindle has been efficient on every detail from offer, collating information from existing tenant, vendor and solicitors. Carolyne is very professional and approachable, I would highly recommend her and the team.","createTime":"2019-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e508b562-53c2-59d7-b4b5-39d1cad34a5d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would definitely recommend Thornley Groves to anyone. We got excellent service from the lovely Alli. We’ve been looking for a flat to rent in altrincham for some time now but with Thornley Groves everything went so quickly and smoothly. Alli was very polite and friendly.","createTime":"2019-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dda290a6-d683-5c15-934c-5b7f479fb08a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The sale of my property was managed professionally and proactively throughout the whole process.","createTime":"2019-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e78bb5d-3d55-53e7-acde-7e772c695fc1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks Eleishia Rowe for promptly addressing my query on a tenants arrears","createTime":"2019-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"be7b5c7e-3474-5245-b27a-b5aa75b451e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very pleased with the excellent service and time and effort the team put in and all the help and advice I was given,especially to Laura. I would definitely recommend using this estate agents. Thank you.","createTime":"2019-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b71253b-f03a-57dc-b702-9c9694592148","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service - efficient, friendly and professional. House sold within a week. Colette Raftery was excellent with a wonderful manner.","createTime":"2019-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e75983d6-a3a7-5e99-a566-2cf2b2482e21","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have to sat that we are very happy with the service we have received from Thornley Groves we have complete trust in them and know that they will always manage our property to a very high standard. i would recommend them if you intend to let your property.","createTime":"2019-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b1087953-62da-5b1d-8ac4-a9cf7e0f9b6c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been pleased with the level of service I have received from the estate agents at Thornly Groves","createTime":"2019-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"048f56de-b0b5-5c31-be72-27447092d55e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm a first time buyer and viewed a property in Levenshulme last Saturday. Daniel Cooper from the Swinton branch was there to greet me and showed me around the house, he was very friendly, professional, helpful and honest. He called me on the Monday to find out my thoughts and I have put an offer in for the house, which has been accepted. As I'm a first time buyer, I was a bit unsure on what I needed to do next, and Daniel is being fantastic in advising me and pointing me in the right direction. Thank you Daniel! Just from the service I've received so far, I would highly recommend Thornley Groves!","createTime":"2019-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4fc5e347-c69f-54a8-a2bc-34f89c8de73a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently viewed a property let by Thornley groves. It was lovely to meet Gemma Garner who was very polite, pleasant and professional. She showed me all the rooms and took her time to explain the facilities available in the property. The customer service at Thornley groves is excellent! Great Team.","createTime":"2019-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fefc725a-31df-5077-bb2b-a821e6384c52","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura and Claire at the Swinton office have been great. Very responsive and lovely to deal with. Thank you","createTime":"2019-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"926d7e1c-80a7-5888-bbe2-762c2383996b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-06-25T23:00:00.000Z","locationID":"TGL"}},{"id":"929dfee3-08cd-545c-b824-0bfa8f622c27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would just like to say a big thankyou to Thornley Groves for guiding through the sale of our property, and a big thanks to Carolyne Brindle for keeping us up to date every step of the way. A very professional service, would highly recommend. many thanks Chris and Eddie Bingham.","createTime":"2019-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d243eff9-51d0-53b8-bfd5-e990736fc0af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Eleishia from the South Manchester branch (altrincham or sale) was very helpful when it came to securing payment from a tenant who is always late! She was persistent and took the time out to keep me informed of the process. Many thanks.","createTime":"2019-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fb42b153-baa7-5b6d-9c47-fe6a237bb9a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Upon an email enquiry to my property manager, Matthew, I received a prompt and concise response, which answered my queries.","createTime":"2019-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8a765e08-5bf8-5064-8155-4d42223c94e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Matthew was extremely helpful and we are still sorting out the problems had been promo with his responses and advice","createTime":"2019-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"06fa1b91-8c1a-5ee9-9586-71fa1dbd2556","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would just like to post a short review to mention the excellent service I received from Susana Romao, my property manager at Thornley Groves. From all the issues with my previous tenant leaving my property unannounced to my new tenant moving in, Susana was there every step of the way to bring things to a satisfactory conclusion for all concerned, she is a real asset to Thornley groves.","createTime":"2019-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c5d2a820-a77b-525c-93bd-8d0106d7eaac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a former tenant I'd like to recommend Thornley Groves and especially Shamira Dar who's provided an excellent customer service and have been very helpful, she went an extra mile to help me with my issues (i.e. she picked up my courier delivery when I vacated the property), also was very quick with responses to my queries. Many thanks, Shamira!","createTime":"2019-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eb2905f0-0055-5e2b-9649-069aef3c1068","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have now purchased and sold through Thornley and had an excellent experience both times, most recently with Andrew in the initial stages and Colette pushing through the sale. I can recommend Thornley Groves.","createTime":"2019-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e9b2e9e4-5fa6-506e-be17-f8aafd20379c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is the third time i have used Thornley Groves Hale over the past 10 years, twice selling and once buying through them. Stuart and his team have been very proactive in selling both of my properties and have pushed the conveyancing through to the end, something that a lot of agents just leave to happen or not. I have dealt with Arabella on this latest sale and she has been an excellent communicator and it been refreshing that she is happy to pick up the phone and call rather than rely on email!! Thank you.","createTime":"2019-06-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d8515fd-6e49-5c4c-a431-43c7b1755ff5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Thornley Groves. Andrew Clayton was fantastic in the initial stages and then Arabella Durkin took over. Both staff members were very proactive and worked very hard to ensure the process went well. Had it not been for their proactiveness, I doubt the sale would have happened. I was the buyer, but I am aware Thornley Groves were very supportive to the vendors. It is for that reason if I were to sell this property in the future, I will choose Thornley Groves.","createTime":"2019-06-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aa4ccef5-1b48-5ce0-a1b4-910d78aa540c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently put our property with Thornley Groves Swinton for rent, Clare and Laura have provided excellent customer service and found a tenant very quickly, we are very pleased with the professional approach and care that they have taken with our property","createTime":"2019-06-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"38d85c37-9a69-5958-b4e8-3b366d007c98","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great, friendly, accommodating service. Had 4 visits in total with Arabella from Thornley Groves.. Most at short notice and no time constraints. Would definitely recommend","createTime":"2019-06-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4bced4cf-19ac-53db-8132-7aee5b9b7e0a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with the service and speedy responses when dealing with my issues. Thank u Shoshana Marks for dealing with my case. Zoe Leyland","createTime":"2019-06-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4cbed6bb-6226-5393-b2fa-d724eda3e1ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The TG team were helpful throughout our purchase and stepped in the support with the bottom of our chain when our own estate agents didn’t hit the mark","createTime":"2019-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f5d9677b-f460-56c3-b87f-f3d263a0f35c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lease renewal and TDS for Lincoln Gate Flat Information provided was clear and concise. Very professional service with excellent value for money to boot. Will definitely recommend Leigh Johnson, who is a very helpful person.","createTime":"2019-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"850c4965-6378-5aec-829c-883570d49c6a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli Coleman has provided a great experience from viewing through to completing my offer on a rental. I hope that the experience continues at the same level while I’m a tenant.","createTime":"2019-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c454ec5-2fdf-5ce5-8b5c-ca9fc650f9c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Alli Coleman has been very helpful and professional. She is very good at listening and trying to find properties to match your needs. She makes a good estate agent!","createTime":"2019-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"28927d0a-38bc-5716-a27f-e9e9c6e43056","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli Coleman has been very professional throughout the whole process of renting a property, answering emails quickly and keeping me fully updated in its progress. Thanks again","createTime":"2019-06-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1c74a8ad-94fc-5f12-a2e2-26dd570897dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi there I am very happy to way how miss Shoshana Marks solved my query - she provided an excellent service.","createTime":"2019-06-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"69e7e86a-834b-5b0f-8f5b-60a0c8cdcf7c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've dealt with Matthews many times over the years as they are the managing agent for the apartment I live in. Always faultless service, can't recommend them more. Had issues yesterday and they couldn't have been more helpful. Particular thanks go to Amy and Charlotte for solving the issues straight away. Recommended.","createTime":"2019-06-19T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"af715d9d-1498-5123-8de4-62345c6b25f4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great experience with Lily Maher who helped us through the application process to get the property we wanted off the market very quickly. She was both personable and professional throughout. Highly recommended!","createTime":"2019-06-19T23:00:00.000Z","locationID":"THF"}},{"id":"135a8217-8dc0-531c-b897-8248557d3b57","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was lokking for a house to rent for over a month. Every agency i went to, never replied back to me about the properties i have viewed. When all hope was lost i have been called by Anna Boydell from Thornley Groves to view a house. Exactly one week after viewing the house i moved into it. During that week the customer support was absolutely amazing. She answered very quickly to my emails or calls (sometimes outside the working hours). To be honest i was a bit overwhelmed by how fast the things were going. Very professional service from this agency and i would recommend it anytime.","createTime":"2019-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e200ffcd-3936-5b27-8cc8-54caa84159fe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli Coleman has been very professional through the whole process of renting a property, answering emails quickly and clearly. We hope this relationship will continue throughout the tenancy but at the moment cannot say a bad word. Also had the courtesy to carry out an telephone viewing which was extremely handy!","createTime":"2019-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b61639f-e999-5ffd-b825-42dcdbd20f58","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really helpful during the whole process, always available on the end of the phone. Thank you again for the quick service.","createTime":"2019-06-19T23:00:00.000Z","locationID":"SWN"}},{"id":"5e1c73a3-5303-5ecb-bc60-36182f67587e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"In my dealings with Thornley Groves, who have managed two rented apartments for me over the past six or seven years, I have always found them to be responsive, communicative and efficient in everything they do for me and I have never had any complaint. In particular Aimee Hobson and Katie Garner have been especially helpful.","createTime":"2019-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4deb653-a619-50f5-b331-246b91bc3000","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful, reliable and good communication throughout. A very professional service.","createTime":"2019-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c48c2a12-1a12-57b4-aaff-b1b36665db4a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks have to go out to Thornley Groves as their levels of customer service were second to none! A special mention has to go to Callum who made it his duty to ensure that anything that was asked of him was completed both at lightning quick speed and of the highest quality. Usually on reviews I like to leave a little constructive criticism but I’m this case Callum has ensured that this wouldn’t be necessary! Thank you!","createTime":"2019-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"648c1b49-35fd-5445-b039-12c5f82e3e67","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"just sold an apartment in Manchester city centre, had a great experience, I work in the industry myself and it was refreshing to get such a great service, everybody dealt with me along the way, Natasha, Natalie, Stephen , Chris. It was also good to bump into an old friend and colleague Stuart. Thanks for everybody hard work. look forward to working with you again at some point","createTime":"2019-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cccf3b60-9aa1-5b1e-b78e-e29a008066a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found my flat through Thornley Groves and found the experience very smooth and professional . Huge thank you to Calum Shepherd property manager who’s been very helpful with assisting me through my tenancy . Always felt comfortable and well looked after . Would defiantly recommend going through Thornley Groves for your home search .","createTime":"2019-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f0568f7a-1384-5fbd-903f-c9f3451751d1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tony from Thornley Grove was an absolute star! Very friendly and helpful, made the moving in process very clear and stress free.","createTime":"2019-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c13c6bc6-6a8e-5b91-a4f2-d2b0a0b7cf94","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"My experience of renting through Thornley Groves has been amazing! I worked with Matthew in Manchester City Centre and he is quick at replying and easy to get a hold of with any queries. I was able to move in within two weeks with an easy process","createTime":"2019-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f353b0ea-6d8b-5999-bdd8-cbbc8ec94109","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Helpful service.","createTime":"2019-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0194910d-4e0c-593c-a39d-76eeec20db0d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service We had a very good experience renting our future flat with Thornley Groves. After being through some quite disappointing viewings with other agencies, we were pleased to meet Mr Tony Singh, a very passionate and professional letting agent. He made the whole process easy. Good job!","createTime":"2019-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4144df88-6c4f-5259-ab77-8b60dbec6b88","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee has been amazing. making sure all the works on our home were completed quickly and properly too. Aimee was polite, helpful, and accommodating through the whole process. Very happy with the outcome","createTime":"2019-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b7fd8cd4-5b04-5571-a65b-959f234e9598","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The service received from Thornley Groves in Manchester was good and we have no troubles with renting property through this agency. Thanks to Aimee Hobson and Eleishia Rowe for their assistance to sort all our questions.","createTime":"2019-06-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8fcace6a-f2ba-577e-9f11-19ddee68aa54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel Cooper and Clare Carpenter of the Swinton branch did a great job. They were esponsive and professional. They know the local area better than the ''big'' companies, so get the best potential buyers. Highly recommended.","createTime":"2019-06-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e701bfe-0334-53f2-ab48-08e2d3b8806d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had an issue regarding with the heating system and Matthew, from the property management was ready to help and provided me with the needed information. Very good service and communication.","createTime":"2019-06-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1d63488f-5692-569e-80d7-c2b0f051966e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves provide a very professional service. I'd particularly like to single out Leigh Johnson who is very efficient in resolving any property management issues.","createTime":"2019-06-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc070ca8-58ab-5583-b0b5-cda469180d4b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very satisfied with the professional service provided by the Company.The offers to buy my apartment were received in a matter of weeks. In fact both offers were from 1st time buyers(so no chain). In fact thanks to Chris Willey the second client offered an additional £5K to secure the sale. With regard to the administration team I thought the service and empathy shown and demonstrated by Natalie Richards was outstanding. When she was away Natasha Conway also provided excellent service both keeping me informed of up to date situation. Well done the whole team including the Sales Manager Stephen Clayton, who took the instruction initially. Tony Pearce","createTime":"2019-06-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b8bd1e1a-4f90-5197-b370-f4f353d7b091","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just sold our apartment in record time ! A very big thank you to all the team at Thornley Groves at the Southern Gateway Branch, with special thanks to Chris Stevens, Natasha Conway, Stephen Clayton and everyone at the Office. Extra Big thanks to Chris for all his timely interactions such professionalism negotiating our sale from start to finish a true professional at all times with a speedy & efficient service from all the team. Staff very approachable nothing was too much trouble. We really didn't expect such excellence & professionalism and would highly recommend anyone wondering which agent to choose. Very BIG Thanks to Chris & the Team","createTime":"2019-06-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c7c21135-8522-5a99-afc5-eab080f5a50a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have found the team managing the rental on my apartment to be nothing but helpful and efficient - especially Callum Shepherd who is great to deal with . Nothing is ever too much trouble and he always keeps me informed of any issues . Would definitely recommend .","createTime":"2019-06-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"14c726ac-e6e0-5650-8c63-c30dafc976f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This was my first time going through the buying process, I was very nervous and wasn't sure what was needed or when. Liam Merrigan at Thornley (Sale) was excellent in keeping me up to date with anything required from my side and keeping the process on track. He was quick to respond to emails, answering any questions I had.","createTime":"2019-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3302738-fb59-564e-9af3-3380ca6a3719","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a email query and Shoshana Marks was extremely help and showed great customer service skills. The whole experience was handled efficiently and I found Shoshana to be lovely and very friendly and a pleasure to deal with","createTime":"2019-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4fca132d-526e-523c-ae97-e402895d2cf4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I like the service of Tony Singh (Estate agent) and they are quite fast in decision making. I would love to continue the good relationship with them. Thank you.","createTime":"2019-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a2ea503c-ee81-5491-9230-c00e87bc3ff4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks​ is an excellent and diligent agent. The all process was perfect","createTime":"2019-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e5450cf8-09da-5f33-b635-88b06447a5a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting my house out through Thornley Groves for 12 years and I must say their service and conduct has been terrific. Inspection visits were made regularly to ascertain the state of the property, and they have handled any minor problems swiftly and efficiently on my behalf. Carolyne Brindle and her team have looked after my interests , and I would definitely use them again . Also a special thank you to Shamira Dar who has handled the vacating of the property by our long time tenants. If you ever rent, do it through an agency (like Thornley Groves) , don’t be tempted to do it privately, just pay the commission and you will find your interests are far better looked after.","createTime":"2019-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"757ed3ee-c677-5fb9-aec7-54cbb811dd05","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Whilst dealing recently with my rented property, I had a call from Property Manager Matthew Lynn who was covering on behalf of my usual contact,( who unfortunately was off ill at this time ). Matthew was fully up to date regarding my situation, ref, my property. All my questions and needs were dealt with at that time, also Matthew kept me fully up to date through email and phone calls when required. In short, Matthew has been a great help to myself.","createTime":"2019-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"00d721bd-9f31-55b9-b18d-d16921716224","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have just completed our purchase with Thornley Groves EA Swinton. Daniel and Clare are amazing! They have made the whole process a lot easier for us and surely for the vendor also. Highly recommend them to anyone who is looking to buy/sell in the area. THANK YOU!","createTime":"2019-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b41bb91a-0598-592a-af95-3004088a6ab1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service. Alli Coleman and Emily Guy have been excellent, friendly and approachable and very efficient.","createTime":"2019-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"92b22f98-84a9-5725-807c-0cc012dff5fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you for your help, frequent and prompt updates were much appreciated","createTime":"2019-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9526318c-0384-505d-aba9-b137e3bf9951","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been looking for apartment a few months now, with other estate agents telling us we'd be able to place easier at the time and refusing us from applying for it. As we went to find one (2 weeks before our tenancy as they advised) they did not help. Contacted Tony and unfortunately we missed out on an apartment to start with but Tony found us multiple quickly. Had lots of time for us and even went over his shift to show us an apartment! Very easy to deal with and would recommend to anyone.","createTime":"2019-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae314cd4-ef21-53e8-87ed-15defd3d4894","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"TG have been helping me to manage my 2 properties in Manchester. They have been very responsive and professional. Callum in particular is very helpful. Highly recommend!","createTime":"2019-06-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d53d8c37-450d-55d2-8a32-ddc923b9e92c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"As a landlord , i am pleased with the service I have received. Since Susana Romeo took over as the property manager, I have been kept up-to-date any communications regarding the property in a professional and helpful manner . where there have been issues , these have been resolved effectively with Susana keeping me updated throughout the process, I would have liked to give 5 stars but i am a afraid the accounts team seems to them down where they have not been able to action various requests from me or the property manager in time,","createTime":"2019-06-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"52dc883f-2124-5e9d-9e89-219fe8820f5e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Andy Clayton was excellent, very patient through a tricky process. Ive used Thrornley Groves a number of times, the are very professional. Dougie the Manager is great, feels like a family, they always remember you. Cant recommend them enough.","createTime":"2019-06-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"966e7223-a95b-5176-bb49-9a60ad9d5b32","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since Callum Shepherd took over as Property Manager for our rented accommodation we have had excellent customer service.","createTime":"2019-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c079e575-f0bf-508e-b5db-71aed86de7f1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lucy Hobson has helped me so much in looking after my property I highly recommend their services","createTime":"2019-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"339e8114-4d17-52f8-bae7-58941e9050c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare Carpenter was very professional and helpful. Dealt with my rental property effectively. Thank you very much!","createTime":"2019-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b2f7d93f-991a-5a24-9ca2-559f5d6fdf36","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I was really pleased with the service. 15 viewings and sold within a week.","createTime":"2019-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8bda8bb2-1d31-5916-a055-e5fa71ebe0c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was keen to get a new place as soon as possible, and managed to go from organising a viewing on the Monday, conducting the viewing on the Tuesday and by Tuesday evening (with the help of Tony Singh putting in the extra hours!), I had signed the papers for my next beautiful flat in Manchester. Thanks for your help!","createTime":"2019-06-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b78ea150-cea8-5973-a180-23deb469c449","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very pleased with the way Thornley Groves have handled the sale of my property, especially the help and advice given to me by Carolyne Brindle, who was very helpful and kept me updated throughout.","createTime":"2019-06-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"16ef9afd-6570-5a69-ba26-2800b1f99f7c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been a client of Thornley Groves for over 20 years and have bought, sold and leased a number of properties over that time. I have always found them professional, efficient and trustworthy. My latest house sale has been dealt with by Andrew Clayton from the Altrincham branch and I could not recommend highly enough the level of service and care shown throughout. Nothing has been too much trouble and I have been kept updated and supported consistently throughout the sale process (regardless of now residing in Australia). Thank you","createTime":"2019-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"008474e9-c5b8-5e05-a3dc-770cac30461d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I really recommend Thornley Groves Estate Agents. It was my first experience in an another country renting a flat and Dominic Cooper, Samantha William’s and Sarah Eppleston’s since the viewing until I move helped me in all that i need. I had only 2 days to move and this brilliant team made all process in only 1 work day for to be possible i move on 1 of June! Thank you for all hard work in my fast application!","createTime":"2019-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"653f0517-cbd0-54c5-a5fb-cd4e32aadbd4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic team, could not fault them at all. Thank you so much for all your help with my move. Past experience with an estate agents was not good at all but Clare and the team really have changed my mind. Would highly recommend Thornley Groves Swinton to anyone. Again thank you!","createTime":"2019-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"af94943c-41e3-544a-afdf-589499c15499","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We have recently bought a house in Sale, Cheshire via Thornley Groves Estage agents. I have mainly dealt with Carolyne Brindle who is the Assistant Branch Manager at Sale Branch. We are first time buyers and not being originally from England, did not help our knowledge regarding the know-how of things. But Carolyne was pleasant and always understanding of all my concerns. She assured me when things were going slow from the solicitors end and also followed up on my behalf. Not only was she professional, she was empathetic in all her dealings with me and my husband. We just moved it two days ago into our new house and looking forward to a wonderful future here. Thank you Carolyne for your service. Best Wishes. Jessica.","createTime":"2019-06-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"39aa280e-9e99-53fe-82a2-a0ae47c4e1d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I moved into my new apartment yesterday and couldn't be happier. The service I received from Thornley Groves was excellent. Kris Fisher in particular was brilliant.Right from the initial viewing Kris kept me updated on progess and was always on hand to answer any questions. Thank you Kris, your help & support is much appreciated. When I picked my keys up Emily Guy went through everything with me and was welcoming, informative & professional.Thank you Emily. I highly recommend Thornley Groves. Thanks guys.","createTime":"2019-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"495832b5-d9e5-5506-9702-a94e039a4115","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I was happy with the services I received from Southern Gateway branch. Stuart is approachable and professional agent. He has been quick and effective responding my queries. Great support from Natasha and Natalie too. Overall a positive experience in purchasing parking spaces in Manchester.","createTime":"2019-05-29T23:00:00.000Z","locationID":"STY"}},{"id":"7707279d-f173-5e6e-ae44-44e4d28ffc3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I was happy with the services I received from Southern Gateway branch. Stuart is approachable and professional agent. He has been quick and effective responding my queries. Great support from Natasha and Natalie too. Overall a positive experience in purchasing parking spaces in Manchester.","createTime":"2019-05-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c5f092b5-5b18-5ce3-95ce-256bc4c06585","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Melissa Higgs Dealing with Thornley Groves is always a pleasure. They know their local market well and are quick to deal with any issues. I spoke to various people between tenants within the agency but particularly would like to thank Melissa Higgs for the efforts she put in getting my flat re-tenanted. I would recommend this management agency if asked.","createTime":"2019-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fdff71f2-f788-5fe2-a006-2edca97eeeb3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Matthew Lynn was very helpful in suggesting and organising rent revue We have received extremely good and helpful service from the whole Manchester team","createTime":"2019-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b128fb6c-fc6e-57af-b56f-f381bc9a9123","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominic Cooper is brillant. He is an excellent professional. Unfortunately the landlord hasn't accepted my application, but Dominic has done everything he could to help. He looked for other houses, sent me by email and also gave me phone calls. He was committed with the task to find me a house. He is attentive to details, polite and very professional. I would say he is the best estate agent I spoke to (and I have met more than 10 professionals while I was looking for a house). Thank you for your help!","createTime":"2019-05-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7f2e1044-648a-5ce4-9d85-349ff75d351a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"An amazing estate agent who had total confidence in there job, really couldn't recommend Daniel and Clare enough there a credit to the company. They was speedy, responsive, considerate and effective, they achieved asking price and made the whole experience easy. We couldn't be happier! Thank you very much Jamie & Annemarie","createTime":"2019-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e46e28f2-1754-51fe-b506-fbbf69bfd925","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great customer support service by Matthew Lynn very prompt and reactive to all isues appearing. Good job Matthew!!","createTime":"2019-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b19f5099-25ee-5d93-b093-bb9cc0335709","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very professional team. Samantha Williams and Sarah Eppleston did a good double act and found us tenants in a couple of weeks. Responsive to emails and on the ball. Would recommend.","createTime":"2019-05-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"88b11d1e-e6f7-539b-b094-5a96a0af4091","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would just like to post a short review to mention the excellent service I received from Shoshana Marks at Thornley Groves with regards to a new tenant entering my property. There were a few teething problems and querys that had to be raised regarding invoices etc. but Shoshana always answered her phone! and took the time to look into and make sure that my querys were explained and brought to a happy conclusion.","createTime":"2019-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a79ff8a-a0ad-5fc7-84e8-13a0248192ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been using Thornley Groves to manage my property in Manchester for over 15 years and have always been pleased with the good service I have received from all departments. I would like to take this opportunity to specifically to mention Viltaute and her staff in the accounts department who have responded very efficiently and courteously to my requests for information from time to time.","createTime":"2019-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba2112e1-e0d6-501e-8d9f-5929a687712c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was actually surprised how everything went smoothly. From my past experience I always had problems after problems with different agency when renting, luckily not this time :). Laura, our agent, has been super helpful and whenever I had a question she was always reachable and happy to help . Thanks for everything Laura :) Adeel","createTime":"2019-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e014d314-b289-5b37-8f10-34eb9513d59f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley was great. I had a uniquely difficult rental situation that Thornley Grove, and in particular Alli Coleman and Emily Guy, helped me navigate. They were professional and courteous and spent a lot of time with me to make sure everything was resolved as quickly as possible. I would recommend them to anyone that needs a property.","createTime":"2019-05-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a209929f-1d3d-5e73-bad1-0feaef8f0423","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience of Thornley Groves Altrincham has been excellent. Alli was incredibly helpful during the whole process and explained things clearly. I felt well informed, communication was efficient and everything was arranged quickly. I would thoroughly recommend asking for Alli!","createTime":"2019-05-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd5da491-3289-5cb7-9e4d-9a45e83d2f7c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves took over our previous managing agents and have been very good. They are very well organised and deal with queries from the tenants promptly. This is great as we live some miles away from the property. Rental payments are prompt and well documented. All round an excellent service.","createTime":"2019-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba685a54-c477-5664-9679-edd481b368d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kate has always acted in a thoroughly profession manner. She has very efficiently dealt with the issued raised, to my complete satisfaction, and has always kept me fully informed. A real credit to the company.","createTime":"2019-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5bd44903-99b1-51a9-ad88-ac22702195aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tenancy renewal The advice received and support and communication with Susana has been excellent. Overall a very smooth and seem lees renewal has been achieved. Thanks Susana!!!","createTime":"2019-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"90892387-e4ec-55f6-8cd6-f07ae3ced311","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I moved into a flat managed by Thornley Groves earlier this year, and Holly Jackson handled all of the admin and paperwork swiftly and professionally. Unfortunately I found myself having to leave the flat before the tenancy ended, and Holly was of massive help in sorting everything out quickly. I was particularly impressed with how quickly she always esponded to my emails and how efficient she was when I needed to break the contract. It made a very stressful situation much easier for me. After reading reviews of painful, poor communication with certain TG managers, I couldn't be happier with the consistent and prompt communication I've had with Holly. Would definitely recommend Thornley Groves and will consider them in the future!","createTime":"2019-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c7c3470-3599-5ddb-ae44-8a633fee9fea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience throughout initially viewing, to actually moving in, Laura was very experienced and answered every question I had. Brilliant service!","createTime":"2019-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c92d822-ac89-54f0-a48b-48ee18b4559d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks Excellent telephone manner made me believe in Thornley Groves","createTime":"2019-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e6d588c-c013-5fd7-98ad-12402e5e362c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dealt with Alli and Emily from the agency so far in the process and they have been very helpful and prompt in their interactions. Would highly recommend","createTime":"2019-05-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c2c4a51-a35f-5fd4-9c60-67592ed42934","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A helpful enthusiastic young team happy to found the right property of choice in short period of time ,we would recommend this company to everyone Thanks .","createTime":"2019-05-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7aa9daec-e9c9-5698-95b6-b01f7a41ba41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli and Rachel were friendly, helpful and prompt in keeping me in the loop with my tenancy applictaion. I would definitely recommend Thornley Groves, the whole process has run smoothly and efficiently. Thanks for your help girls. Justin","createTime":"2019-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9984fdf7-29bd-565f-bcf2-f8491c55c137","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, attentive professional service by Alli Coleman and all the team at Thornley Groves. Highly recommended agency.","createTime":"2019-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"723aa0db-7801-5bd3-8ddd-f70b7318a78b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"excellent, Jacob Warburton was extremely helpful in everything. recommended","createTime":"2019-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"47bf049b-56a0-5b0c-aa14-8cd6f810b808","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve always had great service from the team at Thornley Groves. I bought my property through TG in 2014 and had them manage the property for me in terms of looking for the prefect tenant after tenant over the years. Over the last year, Jacob Warburton had been in charge of my property and has been particularly helpful to me. You want the best? The best is TG.","createTime":"2019-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca8078ea-21f4-5bf7-b034-15fe4f56ac59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very pleased with the prompt replies and actions carried out by Natasha and Natalie regarding my purchase.","createTime":"2019-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4d87fa4d-a71b-57e1-a129-2f91aed92332","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner, Property Manager in the Blue Team. I have first come to Katie from the emails being forwarded to her attention. This was so due to the change of manager to handle my property and because the one who supposed to take over the handling was sick and been on leave. Katie had delivered the work out of her normal call of duties. She had helped to read through the tenancy agreement and addressed our concern immediately. To the grayed areas, she humbly asked she would seek help from her superior. This little gesture to what i value was actually beyond call of her work. Further she also explained the evil details in the contract and assisted she would mark her diary as reminder for us to give notifications. Thornley Groves should be proud in having a dedicated staff as Katie, for her sincerity and respect not only to customers but in her role as a manager. Thanks Katie and i hope she continues to shine.","createTime":"2019-05-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"12e5085f-6522-5331-96a8-05c4f8cde113","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service particularly from Melissa, she went out of her way to support my daughter and her partner in their first rental property. the service she offered was second to none and even gave up her own time so that they could get the keys. A real asset t oyour company","createTime":"2019-05-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4dc84227-5370-5bdb-a5de-f6fb12406350","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good experience working with Thornley Groves (Alli & Emily) in securing a rental property following a move to Cheshire (from Ireland). Customer friendly approach taken along with some good recommendations / ideas which have helped secure the right home for us. Thx","createTime":"2019-05-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7a4b0a4-54a3-58dd-b111-12b8bc0d00fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Daniel Cooper (Property Valuer) at Thornley Groves, Swinton. He always has a professional and friendly approach and has now assisted us in selling two properties over the past couple of years. We are so pleased that our family home has now been sold and a new young couple are moving in today.","createTime":"2019-05-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5041e2a5-15fe-5a1f-8972-83378c3c24fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am ever so grateful to Soshana Marks for managing diligently arrears on rent from my tenant. There were continuous communications and a very close follow up , which was simply excellent service well done Soshana","createTime":"2019-05-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"183b0506-6d13-5258-a7f8-a0c49ff2fa1a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very pleased with the prompt replies and actions carried out by Ms Soshana Marks regarding my requests as a landlord so far. M. HARISS 16 Greenfield avenue Urmston","createTime":"2019-05-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eab628a5-6c29-5b0f-a5bb-4f9b80b6323a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Although the beginning of my renting experience was very stressful due to the lengthy process and content needed to complete the application, I am pleased to say that I now have my dream flat thanks to Thornley Groves. My agents were Sarah Eppleston and Samantha Williams who were very easy to contact and organise with in the first instance about the property. Sarah even came back to show us round for a second time without prior notice. There was a little bit of miscommunication and unorganisation during the bank holiday weekend, and we had a lot of problems with UK Tenant Data (the referencing company that Thornley Groves use) but everything was righted again soon after and it was thanks to Samantha and Sarah that things got moving again swiftly. When things were concluding Sarah was always on the end of the phone to help us through finishing the process and was continuously polite and helpful. I felt like both Sarah and Samantha cared tremendously about me getting the flat I had set my sights on and I really appreciate that. To conclude, they are both lovely employees and I would definitely recommend their service.","createTime":"2019-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"47b8d07f-8eb3-5907-9909-3ba008a96ac3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just sold my house with Thornley Groves, Sale branch in Manchester. Carolyne (Assistant Branch Manager) was great to deal with, responded to queries quickly and was very clear with the comms to all parties when required. Definitely made the process a lot less stressful - would highly recommend.","createTime":"2019-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2c23d45b-845b-57b3-9383-322551c4f28c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee was very helpful and explained my many questions expertly!","createTime":"2019-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0242c33e-46fd-544d-b2b9-f3e6ce17636e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Turnock from the Swinton office made the whole process quick and easy. Emails are always promptly responded to and she was happy to help with any of our issues. Cheers Laura!","createTime":"2019-05-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"878be849-785d-5500-9389-cd8f8b4cdab8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would definitely recommend Thornley Groves. Great communication with agents and very helpful. Alli Coleman has been very prompt with responding to queries and would happily use Thornley Groves again.","createTime":"2019-05-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"628e98fd-b804-53c1-8bac-d2c35dc8dd23","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Entire process was smooth and they were very helpful.","createTime":"2019-05-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6539127-b2b5-5652-bebd-0fccda31af8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I really appreciate the services of Thornley Groves Estate Agents, the entire process was perfect. The experience was great from the first date we make the first call to the day the key was handed over to US. We will specially say a very big thank you to Alli Coleman for her assistance, she made our new home a possibility. We thought we already missed this apartment because of our lateness on the viewing day due to Google maps error but she was patiently waiting for us in front of the property. We also say big thank you to every other staffs at the Altrincham branch for their support.","createTime":"2019-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a25b799-477f-587c-99a9-78cf2d0e66ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service from start to finish from Thornley Groves who assisted us seamlessly through the selling and buying process. A special thanks to Colette Raftery @ Altrincham branch who was always responsive and on hand throughout every stage to offer guidance and support… Thanks Colette!","createTime":"2019-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f27802c3-7007-50f3-9acb-0b5009bd54c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I received a prompt professional response to my rent overpayment from Shoshana Marks","createTime":"2019-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d042571f-3dac-52de-bf22-5bff77f16734","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Laura Turnock from the Swinton office made the whole process quick and easy. Emails are always promptly responded to and she was happy to help with any of our issues. Cheers.","createTime":"2019-05-06T23:00:00.000Z","locationID":"SWN"}},{"id":"c9dd056a-b822-51d0-97c9-b03a5a68050c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently completed our sale and purchase and the team at the Sale office couldn’t have been more helpful. Carolyne Brindle was always at the end of the phone with help and advice during the process. I would not hesitate to recommend Thornley Groves. Thank you to all the team.","createTime":"2019-05-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c17af9a-550a-519a-8f8c-73ef50783ff9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Seamless from start to finish. They were really responsive and very helpful, which is great because moving is such a stressful thing to do!","createTime":"2019-05-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"49fb1ef9-d92a-59a2-a33b-e0ba3965ae52","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have recently completed on a commercial property in Swinton. The team at Thornley Groves were excellent and Clare Carpenter managed the process professionally - with interest and enthusiasm. The conveyancing process was quick and painless. Thank you to all involved. Susan Robinson, Home Instead Senior Care Salford.","createTime":"2019-05-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"af700f21-5ad8-52ae-b2dd-a860c02e2e41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a buyer, we satisfied the services provided by Thornley Groves. Natasha of Sale coordinator Team is very responsible and helpful. Natasha is responsive. She keep replying our email during her annual leave. Very good experience and satisfied.","createTime":"2019-05-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"78b3a451-89f4-552e-8288-e5afb2da9b74","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Myself and my partner have recently been handed over the keys to our new house in sale. We were dealing with Carolyne Brindle, who couldn’t do enough for us. We were first time buyers so didn’t have much knowledge of how buying a property goes, Carolyne was always at the end of the phone and was happy to answer any questions or queries we had no matter how stupid they may have been. She would always keep in touch with us with the progression of the sale and kept the purchase moving forward.","createTime":"2019-05-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"23369a09-ca10-5f79-94d7-043ffb4607bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We use the Swinton office to help us find tenants for our rental property. As landlords we appreciate the professional service given by Clare, Laura and Anthony. They are quick to respond to queries and have always secured new tenants within our time frame.","createTime":"2019-05-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"18ff0fc0-b753-5f91-9b87-a3e06b9b680a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves has been an absolute pleasure to deal with. Alli Coleman especially has been an legend helping with all the paperwork and any questions I had. Thank you","createTime":"2019-05-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"44778a0c-310c-58a3-9848-25c968aa1802","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great team at Thornley Groves especially our Property Manager Leigh Johnson who was very helpful in obtaining information when requested.","createTime":"2019-05-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"48bedfc3-f5f5-5d39-bcd8-1ef5172bf4c8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am new to renting a property,. Contacred Thorley Groves in Altrincham. Alli Coleman and Rachel Plowman were extremely helpful. They listened and understood what I was looking for. They explained everything and I felt like I was in safe hands. I would definitely recommend both Rachel and Alli at Thornley Groves if you are looking to Rent and More. Zassom","createTime":"2019-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"947fe096-b5d3-5407-9403-c02ee6dd7f2e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to all the staff in Sale, I have been dealing in particular with Lewis Armstrong and can say he has been very helpful in taking this first time buyer through every aspect of selling. All the staff were professional and very helpful. I have no hesitation in recommending Thornley Groves whether selling or buying.","createTime":"2019-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d58eec8-5fc8-55d7-9d59-c30a72f7e9ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Generally pretty good, but not so convincing on chasing up out of the ordinary issues like disappeared key fobs etc.","createTime":"2019-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7abaf4c3-1e3c-5687-ac73-ef9cf82202ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I deal with Aimee Hobson at the Manchester office and have contact on a regular basis (I'm fussy and particular). Aimee is responsive, professional and a delight to communicate with. She is quick to resolve and request, query or worry. I highly recommend her and the team here in Manchester. Kindest Carl at the Lightwell.","createTime":"2019-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"49b9e199-ec63-5b97-8a6f-ab6e6d879219","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Carolyne has helped us through the whole buying experience. She is very efficient and very responsive to all our queries. I would recommend her to everyone. Really grateful for her help!","createTime":"2019-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e46dbaa2-ec9c-5f1b-a72e-0009259af363","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent estate agents - both for sales and lettings. The staff are extremely helpful, efficient and friendly. Charges are good and realistic. One of the major agencies in the area with a wide range of properties for sale or rent.","createTime":"2019-04-29T23:00:00.000Z","locationID":"SWN"}},{"id":"d301d803-c496-5e04-b9ec-2d5e8b82604d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service!!!","createTime":"2019-04-29T23:00:00.000Z","locationID":"SWN"}},{"id":"8e396ec3-bf1a-51fe-9409-3003872cf377","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful team dealt with our sale issues promptly and professionally with a personal thanks to Clare the Manager who went that extra mile to ensure a successful sale was completed and equally to complete on a rental property at the same time 10 out of 10 for their and her efforts","createTime":"2019-04-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fe9c8a72-f81e-58f0-bdad-27eab886ac2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful, happy to answer any questions and flexible to fit around our work commitments for key pickup.","createTime":"2019-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"60b6177d-f79a-532c-aa9b-6d720cdd4f6c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Prompt and efficient service and staff are always pleasent and polite with inquiries.","createTime":"2019-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ea0c301b-71bb-59ca-a9ea-cdc7f02713cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are currently moving to England from Ireland - Alli was able to make some very valuable suggestions / recommendations to us about a suitable location which helped us find a great area for our re-location. All subsequent engagement has been timely & accurate - Very good experience.","createTime":"2019-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8cb77912-08dd-56a0-b064-6e4f1b56db8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Xxxxxxxxxxx Recently purchased our new home with Thornley Groves they were brilliant throughout the whole process, especially Natalie richards and stuart Daniels, a pleasure to deal with will defiantly use them if we ever buy/sell in the future","createTime":"2019-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5beed887-3b99-5866-bea2-64bc238fe10b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli (Coleman) has been a fantastic help in regards to helping us move into our new property. Would highly recommend using this agency.","createTime":"2019-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1a1ccc78-314c-5d58-af5c-9090f97685e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli was extremely helpful and accommodating on arranging a rental property","createTime":"2019-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f08fc20d-f13e-57e0-93fb-79fff1bb71f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick, helpful, polite","createTime":"2019-04-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e16f0bee-7250-5cf5-8272-5c7294582eeb","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I’m very pleased the way the apartment has been managed. Mr. Callum Shephard has given good advice and streamlined all jobs related to maintenance of the apartment. Even the letting team, particularly Mr Simon Nguyen has been very responsive with the tenancy.","createTime":"2019-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"490b7c44-b623-5c75-91bc-feaf638c69db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I spoke with Shoshana Marks at Chapel Street, Salford this morning and whe was most helpful in sorting out my problem. She acted quickly, efficiently and in a very pleasant and friendly manner. I was very impressed.","createTime":"2019-04-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"042375f6-546a-5fa0-b068-f26cab809057","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They were very communicative and you can do almost all the transactions online. Cool place for tenants. Melissa Higgs showed me the place and guided me through the first steps.","createTime":"2019-04-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1000330b-6a70-5a5a-a126-6dfda3ada178","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick response, always someone available to solve any problem.","createTime":"2019-04-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"81a53b93-8477-5292-ae71-5ba0336741a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel and Clare have been excellent since I selected TG to sell my house 3 months ago. Clare was a great help during the open house viewing, and Dan has kept me informed throughout the process and always responded promptly to any queries. An offer 5% over the asking price was accepted within 10 days of listing thanks to TG and the team","createTime":"2019-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cef91643-ea9a-5d41-8033-5b541cbc0313","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Aimee and, prior to that, the online receptionist whose name I didn't record. Both were exceptionally friendly and helpful, and something I was expecting to take significant time to resolve was fixed quickly and without fuss. Brilliant service, many thanks to Aimee and her colleague.","createTime":"2019-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b716d90a-7361-541c-9fa5-5b61653bd9c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Slow at replying to emails and voicemails, had to call for an answer but my problem resolved quickly and easily by Richard Lowey","createTime":"2019-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f912645-6bd9-5784-9c56-5280ea4b7ffe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee at Thornley Groves has been very helpful and efficient during the process of extending our rental at Willow Tree Court.","createTime":"2019-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"15a1da4a-4d35-5d3b-a7a2-46d1add48db7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks for your prompt reply and help, would recommend anyone seeking rentals.","createTime":"2019-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c064aad-a127-59cb-a896-e7cdf3d4f11d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have used TG for a number of years now. The service was ok for my properties but about a year ago they altered their setup to give me a single manager for all my contact with them. It's been superb since and Chris Marshall has been absolutely great. He is trustworthy and when he says he's going to do something, he does so. The main reason for not giving 5 stars is the cost of TG using AXA as their main call-out agent. I have not been terribly impressed with AXA since using them and think they are too expensive. Otherwise, great work from a landlord's perspective.","createTime":"2019-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"da8f50cb-ec21-5e2c-a4ee-d086cd5bfe4b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been great in dealing with the sale of our house. They managed our buyers very well and helped make the process as smooth as possible. Colette in particular was absolutely fantastic and was incredibly professional and a great help to us during the whole process.","createTime":"2019-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"33bfbe99-c1e7-5e00-a4bf-33a7de3eaf27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have recently had dealings with Aimee Hobson in the rental department. She was extremely efficient, friendly and professional. She always kept us updated, and phoned us back when she said that she would. We have been very impressed and pleased with Thornley Groves. Well done Aimee.","createTime":"2019-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aabeccce-7952-5629-9786-12d63e2b1c6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They have been very helpful and efficient. In particular, Aimee is very responsive and professional. Will definitely look for more opportunities with them.","createTime":"2019-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2079dc8-71a9-569e-8b4e-a2c96b3751ef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"great service always available for advice, had regular contact and updates. Very smooth process. Would recommend.","createTime":"2019-04-08T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"a555b846-1d51-54c2-9563-0615ddf231c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli has made this process stress free and so relaxing for us, she has always responded efficiently and made sure the process was quick. She genuinely cares and this shines through. Thank you so much for making this a positive experience for myself and my partner!","createTime":"2019-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d3f4a37-9796-5f61-be96-66596fe39600","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience dealing with Aimee, Lucy & Shoshana has been wonderful thus far and I really appreciate all the work they have done and help they have provided me.","createTime":"2019-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bf036de8-53bb-5c31-b2d6-577dad34d3d5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This 5 star rating is based on the personal service of Vitautte in Accounts who is thoroughly professional, courteous and efficient.","createTime":"2019-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cce03423-64eb-5bbe-b4c5-0dcb86788fdf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks a lot to Colette at thornley groves who was very helpful and organised everything so well including chasing the solicitors on both sides for smooth purchase of the property.. regards","createTime":"2019-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"67ca8d6e-a0cb-5763-a87f-f2144c344473","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service from Colette from the initial enquiry to completion of sale. Very helpful throughout, always happy to help. Thank you to Colette and the team, I would recommend.","createTime":"2019-04-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"39cdab73-a119-5ae8-bfb0-9017253aa5ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from the initial viewing to the collection of our keys. Special mention to Emily and Kristian who were both fantastic.","createTime":"2019-04-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8053358e-b3e2-5cd8-b769-8b2ba08e0045","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick respond and repair service, very helpful staff.","createTime":"2019-04-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d7c00ac0-9ae1-56f7-91ad-eb9164428844","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been great, I would thoroughly recommend them to anyone, they have been really helpful and supportive throughout the purchase of my new property. They are a great team and I would like to call out and personally thank Stephen, Stuart, Natasha and Natalie, thank you, you are all superstars *","createTime":"2019-04-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1cc9a0f3-440c-5cbb-b44b-0934f4c8b790","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Overall, we had a very nice experience renting through thorenglygrooves letting agency. We spent four years in our lovely apartment in Manchester, would have stayed longer but, we’ve moved to London and had to go with a new agency. Many thanks for all Thoranglygroves team, especial to Shoshana for her prompt efforts, she was super efficient and made our referencing process super fast.","createTime":"2019-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4113e30a-86fd-5265-bd18-080898d4b155","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would def recommend this estate agents! Allie has been amazing helping us find a new property, she is always there to answer any questions and is very positive. The whole process has been very smooth and I feel that Allie cares as much about us as well as the Landlord.","createTime":"2019-03-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6682f618-7d5e-5946-879a-ace22f2d94c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette was fabulous during this very long winded and difficult sale. We got there eventually thanks to Collette.","createTime":"2019-03-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6543e22d-a091-57ca-816e-f04ab3a60b55","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lori and later Colette dealt with property sale very professionally, kept me fully informed of developments at all times, and sale went through very smoothly: Would thoroughly recommend","createTime":"2019-03-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"41adde42-230b-5808-8bdc-621cfed9c587","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since Thornley Groves took over the management of the property I rent I have had the pleasure of dealing with Shoshana Marks. She has been not only thoroughly professional in every aspect of my requests from her but is also a delight to talk to and has, Gone the extra mile, in helping me with any problems I had.","createTime":"2019-03-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"84fe85db-52f4-5aeb-90dc-95bb92ce592b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana marks- thanks for the speedy response. Great service.","createTime":"2019-03-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d003c2e7-7dad-5e1a-8a78-29a4ff165890","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Im currently in the process of renting a flat through Thornley, and Daisy has been so helpful! After viewing a lot of flats over the past couple of weeks from various different estate agents it was nice to finally meet a friendly and knowledgable consultant during a stressful time :)","createTime":"2019-03-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0df5c44f-9127-5453-967d-b9f7cca2f591","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very exceptional and professional service from Rachel Plowman who was always on stand by for anything I needed. The process was easy and efficient. 10/10 Service.","createTime":"2019-03-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"779f89a0-0840-50ed-a488-5a2aa704a626","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Service. Always very quick to respond. Everything was explained thoroughly and really impressed with the customer service. Richard Lowey Swinton Branch","createTime":"2019-03-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"712bb135-d4c3-51ab-9a5a-34e6aa7fb808","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana was very responsive and did a great job","createTime":"2019-03-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"80b87912-9a04-569d-bc07-343a0cfdee44","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very grateful to Shoshana Marks and the team in the Manchester Office for sorting a recent Landlord/Tenant issue. Well done for putting the work in and getting everything back on track.","createTime":"2019-03-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ebedd80-9152-5cb8-8026-cc080de25679","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service. Professional with speedy responses. Alli, Rachel and Emily weee all extremely polite and helpful. Would definitely recommend and use again.","createTime":"2019-03-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f248092-16bb-5fbb-a062-c1c3564f78b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service I bought a property handled by Thornley Groves. Very good service in all respects (contact, viewings, information provided). Special thanks to Stuart Daniels and Natasha Conway","createTime":"2019-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"891a4179-a436-517d-a55d-23563d9f0dea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had my rental property on the market with another agent for several weeks then Thornley Groves let it the day after they received the instructions. Would definitely recommend.","createTime":"2019-03-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f26ea824-1cdb-58da-ac2d-cfc94ba96a57","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I first made contact with the estate agents as a guarantor for one of their tenants. The process was facilitated online which was better suited to me and I felt reassured by the information provided. I have had brilliant interactions with shoshana marks who has been understanding and helpful with regards to any situation that revolves around the tenancy agreement. I would highly recommend utilising thornley grove in the future.","createTime":"2019-03-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2c977715-f7a7-57ff-833f-000d96efc21b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service - Thornley Groves Altrincham. Alli, Emily and Rachel were all lovely and helpful. They made the viewing and letting application process feel effortless giving me full confidence in Thornley Groves.","createTime":"2019-03-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6890e37a-3db9-52fd-b089-4460d017c472","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've had a great experience working with Thornley Grove Swinton Branch, particularly with Laura. She has been very attentive, helpful and supportive as we have made our journey to renting our first house and making this big move. She has been quick at responding when we have asked questions and has been very clear abiut all the information and things she needed us to do. Thankyou for all your have done, we are very happy with our new home and looking forward to the coming year in it! Kind regards, Leanne - 18 Broom Street","createTime":"2019-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f944a97-d419-52c7-8ee4-729ecd61239a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves provide a very professional service. I'd particularly like to single out Shoshana Marks who was very efficient in answering and resolving my queries.","createTime":"2019-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c150239c-e8b8-5e57-ab1d-7a2dec3d100e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We had an amazing experience buying our new house with the help of Doug( Douglas Plant) he was very friendly patient and helpful showing us around and tried to convince us with potentials of the property which he was very successful in making us put an offer immediately... after the sales were agreed we had to visit the property couples of times to meet up with architects and builders to get quotes, Doug was happy to come open the door and wait for us to finish the meeting which was very helpful at the stage. We used their financial adviser (Emma Lost) she been very helpful in deciding a good mortgage and coordinating with the bank ...We are very happy to buy our new home and grateful for the service provided by THORNLEY GROVES We definitely recommand using them.","createTime":"2019-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2aacb156-9190-579b-9686-ee491a7adadc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Shazia was a great help and Homes4u seem to be very professional. Don't feel in the dark so far and guided through despite not having set up renting before this.","createTime":"2019-03-21T00:00:00.000Z","locationID":"THF"}},{"id":"cdfb9275-e0cd-5967-bec3-0ccd297edf4d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Thornley Groves, Altrincham - and in particular Alli. We had been looking for our perfect house for a while and when it came on to Rightmove Alli allowed us to view the property straight away and then secure it for us really quickly! We can’t wait to move in!","createTime":"2019-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8273a11f-cdd7-573f-8eb1-c7e1327f38b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would like to thank Alli Coleman at Altrincham, Thornley Groves in helping me find accommodation at such short notice. Really happy with the speed they organised viewings and followed up with my search daily.","createTime":"2019-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c395476a-2595-5326-87d1-e7ef0a9a877d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional, friendly & efficient - thank you Alli & Emily for your help!","createTime":"2019-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a09a314-0d7e-5f61-94ea-216337901cec","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We initially contacted Thornley Groves to look at some properties we'd seen on Rightmove and Alli arranged to show us round. In the end we saw about 7 properties and Alli made some great extra suggestions of properties that were newly available that we also had a look around. Negotiating a start date with the landlord (assisted by Alli and Emily) went smoothly and so did sorting out the tenancy agreement. The only slight hiccup was in the referencing process, but Emily was able to quickly sort out the problem for us.","createTime":"2019-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d9eddc5f-cadd-5c66-ae50-6b7ffdcf8a41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My family and me are very pleased that we chose Thornley Groves as our agency in Manchester. I couldn’t even imagine a better seivice than what they offered to us including : 1. Wise suggestions. 2. Excellent follow ups. 3. Super fast responses. 4. Maximum of cooperation. 5. Professional behavior. In specific Ms. Rachel Plowman (in Altrincham branch) whose management is wonderful and facilitated all the job for us. She handled some jobs out of working hours that really advanced the procedure. With providing us with simple and detailed packs we could settle down shortly. Finally they are so kind and friendly that I feel I can contact them anytime and am sure they are there to support me. I recommend them to everyone who looks for a first class service in this business.","createTime":"2019-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7871cf3f-851f-5dd2-9888-4ead9b871c21","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service. The staff were very patient and persistent","createTime":"2019-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"42076a8d-e52f-548b-bd5c-85e5963ae7fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel Cooper I just wanted the opportunity to say thank you to you and your team for your amazing service. Your determination to sell my house and your professionalism throughout, I would not hesitate to buy or sell through you in the future. Thank You Linda","createTime":"2019-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a3449a97-b8cd-5a17-82ae-aeb6d800acca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Massive thank you to Aimee Hobson who dealt with a few queries in a timely & professional manner. This was my first experience of raising an issue & I am very pleased with the service I received & the outcome. Thanks again :)","createTime":"2019-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b848595-cda1-5aca-b556-81877db6b1db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you so much to Daniel for acting as our agent when selling our house. Daniel was always very friendly honest and professional.","createTime":"2019-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c5838748-102a-5b76-b984-b82e6742975c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly and speedy service from Viltaute at the Manchester City Centre branch. Very helpful!","createTime":"2019-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd39a976-fd99-50c0-b5e4-d0794edbf573","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great communication and support when buying a house.","createTime":"2019-03-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a582ef72-1e0d-512f-91c1-40c358175be0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As agents managing a property that I have been a tenant in for 3 years, over that time I have always found Thornley Groves to be very professional & efficient, all arising matters or maintenance has always been dealt with very promptly. I would be more than happy to continue with the services of this company! Regards Dudley George","createTime":"2019-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4372f3f3-b7fb-5675-b3b4-5572f56b1df5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Manchester Estate Agents can be awful to deal with. Thornley Groves have been awesome. Shosh has been brilliant in rectifying a problem where I was at fault and typically I think other Estate Agents would be less helpful. I would recommend TG as a good example of how to communicate, get problems sorted and actually log them correctly.","createTime":"2019-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b6b08907-80b5-5282-b18d-045a4e1c12fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Continued excellent service from Thornley Groves Property Management Team in Manchester. Melissa Higgs has been especially helpful is ensuring there was minimal down time between the end of my last tenancy and the beginning of the next one. Thanks also to Iulia, Ashley and Susana.","createTime":"2019-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"54f659a3-7564-56e9-9dd0-c09bede80513","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from the Thornley Groves team. From viewing the apartment to moving in only took one week and I was well informed by both Daisy and Iulia during every step. Thanks to you both","createTime":"2019-03-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c6e0ec7-b091-58bb-87f6-1db64d9d4385","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All the staff were extremely helpful, special thanks to Clare and Sally-Ann, made my move effortless and very quick. Always on hand to answer any questions, would highly recommend whether renting/letting/selling or buying.","createTime":"2019-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5056aabd-0a1f-55a1-bfbd-98c8b81f1e0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from both Carolyne and Lewis at the Sale Office. Always there at the end of the phone and very easy to deal with. Would not hesitate to recommend.","createTime":"2019-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e78cfbc0-366c-54e6-af12-33756c7d89d3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Chanel handled the application process for my move and was very helpful, honest, and open. I've gone through quite a few agencies while looking for a property and I have to say, Chanel was the best of all the agents I dealt with. She was approachable from the start and never pushed me into any decisions. Couldn't recommend more.","createTime":"2019-03-12T00:00:00.000Z","locationID":"THF"}},{"id":"f0f1c4df-bd56-5ab9-bfaa-0b952a4c6f1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Stuart and Natasha where very professional when dealing with my property purchase. As a first time buyer it was helpful to have support from them both, when understanding the steps I needed to take to make the process as quick and as smooth as possible. It was nice to liaise with the same people throughout the process and view the flat every time with Stuart and collect the keys from him. Having a congratulations from Stuart when I collected the keys was the cherry on top for me! Thank you both for your support.","createTime":"2019-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"05126e60-b20f-5d62-8b74-8510fe66f0ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jacob has been really efficient and communicative when helping us deal with issues that have cropped up around the flat. His help has been amazing.","createTime":"2019-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e3795b0-3f6f-5b8b-a584-7c01e58fbe4b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Early in the process we were rushed to instruct our solicitor before we were confident to however this is understandable from the sellers perspective, towards the end of the sale Collette was incredibly professional, helpful and very kind in the rushed last few days, can’t thank her enough!","createTime":"2019-03-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d4ff6e70-e149-5e3e-b4df-b932f6595de1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service,quick response. Thank you Shoshana:) great staff! Would recommend","createTime":"2019-03-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f876511-a47c-50aa-bde2-e51465b93538","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to say a massive thank you to Ashley & Gaby for their help & support in setting up my tenancy. Ashley did a great job at finding our perfect flat; he is friendly, approachable, & ensured we had all the information required to make a decision. For the rest of the process Gaby kept us updated on actions to complete, which made our move in day simple & enjoyable. Thank you again, the service was expectional :)","createTime":"2019-03-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d9e2cd2-0113-5387-90cd-60f6fc790ef4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I simply wish to express my greatest thank you to the honorable and lovely Shoshana Marks. Shoshana was absolutely amazing at dealing with my query which actively responded to an imminent response. Shoshana was extremely well spoken, with a great personality. She placed me at ease to assure me a positive result. She is vastly efficient, a great all rounder at her role within Thornley Groves estate agents. I wish to convey a huge thank you very much to Shavana. She is a great young lady as a tremendous credit to Thorney Groves estate agents. I would highly recommend Shavana for her integrity and most certainly she must be acknowledged for her great efforts. I would love to employ her at my practise without any doubts or concerns . Highly recommended, 5 stars all around. With my kindest and warmest regards, Ilyas Siddique Solicitor","createTime":"2019-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9cd2644-fb1d-5e14-bd5b-c7568e6fb32b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We should like to thank Colette Raftery and Douglas Plant for their professionalism for ensuring a satisfactory conclusion to our house sale. Today Colette went beyond our expectations to project manage the exchange of contracts, between ourselves/buyers and sellers when we were experiencing difficulties with one of the solicitors, to ensure completion before they closed for the weekend. Both Colette and Douglas have been courteous, empathic and pro active during the transaction and we would certainly recommend the Altrincham Branch. Ron and Geraldine Hallett, Timperley","createTime":"2019-03-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"225c339f-7aa0-5695-9886-2e47b456ca28","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Melissa Higgs managed the transition between tenants at my property in Manchester. She was courteous and professional throughout and did a great job. My new tenants appear to be 1st class - just what I was looking for - and so I'll be using TG again. Thanks all.","createTime":"2019-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2f6bf89-5f23-5972-b5dc-eabd1bc14114","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Superb service from start to finish. I’m so glad I didn’t go down the purple bricks road. Thornley Groves were so easy to deal with - especially since I was 8 months pregnant with my first baby! Stephen managed the marketing brilliantly and within a week of Stuart doing some viewings I sold my flat within several thousand of the asking price. Amazing. After sales support by Natasha and Natalie was also exceptional - managing my tenants check out and liaising with solicitors and their partner lawyers, LPL were also very easy to deal with. If I’d known how easy this sales process would be I would’ve sold years ago!!! Thanks team - you’ve restored my faith in estate agents. 10/10 - very happy vendor here!! Xx Jess","createTime":"2019-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"81392ef7-e5c2-5c74-9177-b22f69af2179","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Since I Left UK my property has been manged by the agenct. Before Thornley there was a different Estate Agent and I can say that now the service is superb. Many thanks to Holly for the hard wark and effort she does every day. Brilliant!","createTime":"2019-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1254496e-a4a1-58a4-b864-053d1822cafe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from start to finish by Clare and Daniel. Thanks very much!","createTime":"2019-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e174b42-802b-521e-a05f-10d14dc52020","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service provided by the team..","createTime":"2019-03-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"43fda806-6d50-52f5-8a76-e4bfb0fb95d7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Excellent at finding and securing quality tenants. This time assisted by Melissa Higgs in this regard. Quick and useful responses to my queries re the new tenant. Maintenance & mid tenancy queries have been more varied. Outcome always reached but staff turnover / varied quality in written communication can be frustrating. That said, I suspect it’s the same with any large company. Noticeable increase in last 12 months with value add suggestions and keeping landlords updated on requirements (eg insurances).","createTime":"2019-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"41d1fdd4-57a9-5057-b9c8-7b289a7107ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Responsive and attentive. Working with Melissa Higgs of Thornley Groves has been a positive experience.","createTime":"2019-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e04b4e20-71f1-5bb8-9da8-f822ba48bc63","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Deeply grateful for all the help to ensure everything ran smoothly. Laura Turnock went above and beyond to cater to my requirements and ensure that I was never out of the loop regarding my tenancy application. Thank you very much. She is great asset to the company. Would recommend Thornley Groves to anyone moving properties.","createTime":"2019-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5393fc6f-c251-5d73-90d9-03b5f7c441ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom Barnes - In over twenty years of letting properties I have yet to come across some one who is consistently professional and committed to customer service as he is. He has always gone the extra mile to provide an excellent service and wouldn't use anyone else.","createTime":"2019-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f09f477e-48fb-5dda-87f2-763d1cda752f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This has been the first time I've worked with Thornley Groves and the experience was better than expected. Daniel Cooper has been accommodating, helpful and did a great job of keeping me up-to-date and facilitating the sale. I look forward to working with Daniel again on my next buy-to-let.","createTime":"2019-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bda51946-cfc8-52f4-8979-94992ed98c9d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Wouldn’t hesitate using the services of Thornley Groves in Sale again. I had excellent service from start to finish and would like to thank Carolyne Brindle for going above and beyond to make sure completion went as smooth as possible.","createTime":"2019-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc3f3726-02a1-543b-ad43-655cbd5032d5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly and helpful, definitely recommend xx","createTime":"2019-02-26T00:00:00.000Z","locationID":"THF"}},{"id":"bee94bd1-76a9-503f-8e4b-09e911717da6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves had a slick process which allowed me to make payments, upload documents and enter references online at my own convinience. In addition to the automation their staff members where available abc always helpful when I needed support. From finding a property through to moving in I found Thornley Groves Altrincham to be extremely helpful.","createTime":"2019-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"634d39f7-02e6-513e-9dc0-372f78c3586b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Laura & Claire at Thornley Groves Swinton, thanks guys!","createTime":"2019-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"906a32d0-5e8c-5fd4-9bc5-3f835ee7f682","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Highly recommended. I have been dealing with Thornley Groves now for many years, using them to rent out and eventually sell my apartment. Natasha, Stephen and Natalie have been extremely helpful and patient in the sale, keeping us updated regularly and very prompt in replying to emails and always helpful and friendly. Thornley Groves also give you a fair, reasonable rate.","createTime":"2019-02-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be1cff5d-a933-55f8-9b60-2501b7f9648e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Chanel was very helpful","createTime":"2019-02-24T00:00:00.000Z","locationID":"THF"}},{"id":"e9828fb5-97d1-5b52-a84f-f9ca15eeb841","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service and Samantha is a joy to work with and very efficient . Thanks samantha for a job well done from start to finish .","createTime":"2019-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd86e598-f8f3-5656-8f1c-7cfea0936d01","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have found professional people that have addressed the marginal issues I encountered when I moved in. They also have dealt with the renewal of my contract very efficiently. On my phone I can't seem to be able to directly reply to the agency's reply but if you could be kind enough to add an email address to the reply, I will then come here and delete this bit in case you want to post the review. Apologies, thank you.","createTime":"2019-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8effe710-7302-5e67-b8f9-9531cbeca1be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly Jackson is very charming, but serious and gets the work done.","createTime":"2019-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ba63509-6157-5949-8a82-27b935d8004a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Michael Herwald were the agents marketing the property I recently purchased. The conveyancing was problematic but Laurence went out of his way to chase the vendor and his solicitor when things were dragging along. My email and phone calls were dealt with promptly and professionally and Laurence gave me the confidence to continue with the purchase when I had doubts and frustration with Latimer Lee, the conveyancing solicitors. If I’m ever considering selling I’d have the upmost confidence in Herewald. Thanks","createTime":"2019-02-19T00:00:00.000Z","locationID":"TGL"}},{"id":"5ec2d464-89ca-559d-ba22-15dc9bdc81eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just used Thornley Groves to sell my late mothers house and was very impressed with all aspects of the sale. Daniel Cooper kept us up to date with all that was going on and the time it took from putting the house up for sale to hand over was very quick. Would definitely recommend Thornley Groves to anyone thinking of selling a house.","createTime":"2019-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8abe6c15-cd62-5037-b151-18defec33746","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very friendly and efficient service. In particular Helen woods has been very professional and helpful","createTime":"2019-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"485f5c43-3b66-5a7a-acb6-e42cc1ef440c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very helpful team, quick to chase any arising issues and kept informed along the process. Would use their services again.","createTime":"2019-02-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ae06f2a-5b15-5170-af50-ee58d18cf9de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Melissa Higgs were involved in finalizing the deal. She has helped us in the entire process and ensure that it completes on time. Also we are getting very good and quick support for fixing open issues in the appartment by Property manager Holly Jackson.","createTime":"2019-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"039d6587-299a-5b8e-9ddd-910c70d71602","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves handled the original purchase of my apartment in Manchester and were superb throughout the process. For that reason, I went with them again when I recently sold that same apartment. Stuart Daniels was excellent in arranging the process and had my flat on the market in a very short space of time - and within one week of it going live I had exactly the offer I wanted. The actual sale process had some challenging aspects to it; but both Stuart and in particular, Natasha Conway, were superb in dealing with them all. Natasha kept on top of the sale and kept me informed whilst skillfully negotiating between the many people involved (this was no mean feat!). Should I find myself moving back to Manchester at any point - I would absolutely make them my first port of call for house hunting.","createTime":"2019-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"71d0e0c5-af7c-5469-85a1-4741f1918488","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thronley Groves is a lovely place to go in, if you are looking for a tenancy. Sarah Eppleston & Samantha Williams a very good professional staff, helped me in all aspects right from registering me on the system upto handing over the keys on time. A very well mannered staff and there co-ordination to setting up of my house documents helped me a lot! Thank you Sarah Eppleston & Samantha Williams Thank you Arun Kumar Krishnamurthy","createTime":"2019-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d8b97d7-b9a2-5891-9d48-62566e4758dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From start to finish we’ve had no problems at all. Daniel Cooper at the Swinton branch made buying our first house so easy! We were always able to get in contact with him, kept us fully up to date and was always happy to accommodate us any time we wanted access to the house along the process.","createTime":"2019-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1994f9ec-798f-5a1e-a563-7bcda2960226","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My call to Accounts was answered by Shoshana Marks. She immediately responded to my request and I received an email within a few hours. Excellent service by member of the Accounts Team.","createTime":"2019-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e1bf429a-9fad-5faf-8695-6898be9fb17e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We recently renewed our contract with Jacob Warburton. I found him to be very polite and helpful. He promptly dealt with an outstanding maintence issue and has helped to facilitate contact with the engineers when they were unresponsive. An asset to the team!","createTime":"2019-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"db529cde-7262-57df-b78e-051b5d4b211b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service! Jordana Brown has been very helpful with us, she is very approachable and has good negotiation skills. All what you need from letting agent! :)","createTime":"2019-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"71a783fe-5fb0-5114-bf70-b9969ac26543","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Altrincham branch sold my property at the full asking price. I dealt with the manager Douglas Plant and he was very professional , polite and friendly. He kept me informed of the progress of the sale and liaised with the solicitors to ensure that everything was running smoothly. I also had dealings with Colette in the office who again was pro active. Highly recommend !","createTime":"2019-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e42b1330-b7d0-5d26-8690-7d5a4782a0a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, professional and very friendly staff who were always helpful and provided a fantastic service. Couldn’t fault one thing, would definitely use again, highly recommended. Special thanks to Doug, Colette, Jonathan and Tracey who were all superb thank you.","createTime":"2019-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"edd8d13e-33eb-5492-b9b2-0bd6081ecb6e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, professional and very friendly staff who were always helpful and provided a fantastic service. Couldn’t fault one thing would definitely use again, highly recommended.","createTime":"2019-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5af29182-7f31-5ef2-b9cb-7c77459861b8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Sam has been extremely efficient and professional. She has made the whole process of renting my property stress free.","createTime":"2019-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5987175f-93f0-54c1-b325-fe2b75bc5cc3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Sarah Eppleston and Naomi Thomas from start to finish. They both kept us informed by phone on the requirements and necessary paperwork by emails. Would recommend Thornley Groves.","createTime":"2019-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"04e58c85-114d-5e9b-a975-946e5cb4f784","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful, honest and always willing to put situation right at a fast speed giving a professional service.","createTime":"2019-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"04108254-1a38-5a36-aa76-f8bb923106e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really great customer service, kind and efficient! I was assisted by Shoshana Marks. Thanks!","createTime":"2019-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cc83a440-d674-559d-b7ae-f69cfae4bd8f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service provided in relation to a broken fridge.","createTime":"2019-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6caf974f-d0ee-52c7-9fa0-e2ef265df9bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'd been flat hunting for a while before I turned to Thornley Groves and pretty much every other company I'd encountered had felt like a bit of a let down. Frankie was finally a breath of fresh air, from the first phone call to arrange viewings, she worked really hard to make sure I was able to secure my dream flat. Given that there are a billion new properties and tenants flooding Manchester, it was great to work with Frankie. It felt like I was finally working with an agent who was determined to help me find somewhere to live, rather than dismiss me if my work commitments and sanity meant i wasn't willing to take a flat without a viewing - as many other agents seem to demand. Once Frankie had helped me find the property, Iulia handled all the admin and she was superb. I was given a comprehensive handover and the whole process was seamless. As the rental market gets even more ridiculous, it was great to work with a team who appear to value tenants, rather than just flog flats out to the highest bidder.","createTime":"2019-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a00a50d7-9458-551a-8bca-94af6d4174f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Well worth the commission fees! We sold our house through Thornley Groves (Hale branch) last year and were impressed by the outstanding customer service that we received. The team were all very friendly and professional from the outset, and worked hard to ensure we found a suitable buyer who would pay a satisfactory price. We were kept informed of progress regarding visits all the way through. Those who helped us were Stuart Howe, Sian Howitt and Pat Pillar, but special mention must be made to Arabella Durkin and in particular, Andrew Clayton, who went above and beyond to ensure a satisfactory and timely sale for us within our property chain whilst providing outstanding support to us all the way: we couldn't have done it without you! Many thanks again, Mr and Mrs Jourdain","createTime":"2019-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8470aae8-f0a9-51ad-a95c-34b0ba3e85a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This was our first experience of letting a property and Samantha Williams and her team moved quickly, efficiently and professionally in finding us a tenant with 24 hours. Delighted with the service and attention we received. Alasdair Morris.","createTime":"2019-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"13273a85-cc41-5bec-929b-982b9013f794","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The agents (Melissa and Iulia) were very welcome. All enquiries where prompt replied. Its important to highlight that online payment system facilitate a lot the process itself.","createTime":"2019-02-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b0a289b-61d5-5489-9883-4a07e9580151","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've just sold our property with Thornley Groves. Chris Willey and Carolyne Brindle in the Sale office were absolutely fantastic, they and the team went above and beyond.","createTime":"2019-02-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f5de385a-8794-5ed1-8833-1cd27f3ed8c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have had excellent service from Douglas Plant at the Altrincham branch. Both him and his team were very professional in all our dealings with them and kept us well informed, especially as we were overseas during the whole process. Even to the extent of letting us know there was a problem with a tree in the garden and bins issues so that we could get someone over to deal with it. I felt that they showed a very high level of commitment to selling our house and I would highly recommend Doug and his team to sell your house in an effective and efficient manner but friendly and helpful too.","createTime":"2019-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"36cbd437-870b-5212-906e-83480b488879","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Swift sale and great team, especially Doug, Colette and Johnathon. Thanks","createTime":"2019-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d744850-687c-57fb-80e4-a674c975e070","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Chased items quickly dealing with a seemingly difficult vendor. Thanks","createTime":"2019-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a6f6449f-a04a-5bf7-9a9a-933049eda807","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Charlotte is an excellent communicator who keeps me regularly updated and reply’s to requests and queries very quickly. As a long established customer (landlord) I was deeply unhappy with the services last year, however Charlotte and Michelle have been excellent these past months, so much so I will be renting a second property through their manangelent in the near future.","createTime":"2019-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a86fdb17-bc30-504e-ad96-21eb3607b142","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I value Thornley Groves’ timeliness in advertising vacancies way in advance so that the non-rental days are minimised. Communication is great , periodic property checks are timely with a great system that records the issues, quotes and enables online approval and payment.","createTime":"2019-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e225ccdb-8f71-57a7-973d-e57387435510","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2019-01-30T00:00:00.000Z","locationID":"SWN"}},{"id":"a00d72bc-cfe2-5093-87f7-96fcee9a2220","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Soshana was very helpful, friendly and dealt with my query in a timely manner. A credit to her department at Altrincham branch.","createTime":"2019-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"585d58db-2480-5df3-8b8f-ad71641f365e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience using Thornley Groves Estate Agents on the purchase of a new flat in Manchester recently. Natasha Conway and Natalie Richards were both brilliant from the first meeting right through to completion. They not only helped narrow down my search early on in the process, but were on hand to give advice throughout, and they continue to be a great help with my many follow-up questions. Would recommend for others looking to buy in the area.","createTime":"2019-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"59045832-9591-5598-a0fc-8d2035870709","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After a shaky start, along came Lori and took over the sale. To say it must have been difficult for her, would have been an understatement, The reason being, is that I live in Australia but apart from that there were other factions that she had to deal with. Everything that landed in front her, she dealt with in the most professional way, keeping me up to the minute almost daily. I am sure she will go on to greater things. John Ackerley Former Mayor of Trafford","createTime":"2019-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca643f91-549a-570b-a726-31effcff8dfd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service - very professional, diligent and informative advice all the way through. The message was always helpful and consistent between the team members. A very proactive service looking to solve potential issues before they arose. Natalie, Natasha and Stephen were meticulous overall with their client interface and management. I recommend this team of people to help with selling or letting your property any day of the week!","createTime":"2019-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc0a0877-8b44-5b93-aa21-8382a587966b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My Mum and I recently used Thornley Groves to sell her house and we were very impressed from the very first meeting right through to completion. Colette Raftery and Lori McPherson were both professional and knowledgeable but also very friendly and approachable. They both worked tirelessly getting viewings and ultimately a buyer whilst guiding us through the process. I would definitely recommend Thornley Groves.","createTime":"2019-01-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a5b029a-bd72-579e-aab5-f32befe924ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been management agents for my property for over three years, now, and I can honestly say that they have been brilliant, to such an extent, that I sometimes forget that I even have a property, as I never have to give it a thought. TG pre-empt potential problems by closely managing tenants, and keeping me up-to-date with changing requirements for landlords. The staff are efficient, competent and thorough, and my dealings with everyone at TG, most especially in recent months, Becci Shipley, Keeley Child, and Shoshana Marks, leave me with no hesitation in recommending Thornley Groves to anyone looking for a hassle free way to let out their property.","createTime":"2019-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"735c32ec-81a8-5d48-a725-17a9428a20fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Sharon Goddard for dealing with our dishwasher issues so promptly. Lorraine, from the contractor company, was also very good with her communications. Many thanks team! Maria","createTime":"2019-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"53ee9c28-1d65-5c8a-a6c8-aeed9c2d3957","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana helped me to get my receipts which were pending since long time. Shoshana was amazing and very responsive. Really appreciate efforts to get my work done.","createTime":"2019-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5f1a330-95ce-563d-a825-b9b74e652537","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service from the Thornley Groves team from start to finish. We were at our wits end with so many “sealed bids” over the summer and found several of the other agents in the local area ranged from unhelpful to unprofessional in their advice and service. Stuart Howe from TG Hale and Lori McPherson from TG Altrincham made the whole experience seem fair and were very helpful and friendly throughout, we couldnt recommend them enough and wouldn’t hesitate to use them again as either a buyer or vendor. Lori best of luck in the Sale office, you’ll be hearing from us for Sales when we have renovated!","createTime":"2019-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"168ba2e3-6b10-54eb-9ce2-991dff374d8a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've just finished a tenancy with Thornley Groves and I just wanted to say what a fantastic job Sharon did during that period. She is very professional, friendly and was a pleasure to deal with. Thank you Kevin","createTime":"2019-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b39b7bf4-ae7b-57dc-9b03-7d64a8615a78","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really great - the management team are brilliant. Katie Garner has been really responsive throughout and have great confidence in the team with my property and keeping my tenants happy.","createTime":"2019-01-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"73245488-6f49-5715-a74b-365e190e216d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Jordana was extremely helpful- especially since i had such a short space of time to find a property, and was always there to answer any queries I had. Thornley Groves gives clear and concise information and they're with you all the way.","createTime":"2019-01-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"616b89f2-cd5a-5eca-9a70-aa155ad8fb2f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I am very pleased with the services offered by Katie Garner​, Property Manager ‑ Blue Team. She managed to get my tenancy renewed within a few days. Thanks Katie!","createTime":"2019-01-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a7578ad7-6483-53f6-a153-ae0d04b46fe4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great estate agency with a very professional service and support.","createTime":"2019-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"31ff25ce-543f-589e-a181-bbe8d7e19c11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everything meet our expectations Thanks for Sarah :)","createTime":"2019-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e6f81d6-88e3-59d2-bf3f-ac63e4bc12e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Renting a property from Thornley Groves and couldn't be happier with the service. Always prompt and clear, speaking to the agents is always a pleasure. We were dealt with by Naomi and Sarah from the Sale branch and they were both friendly and efficient.","createTime":"2019-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0eaecef4-c83e-578b-badf-394b514f2204","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"It’s so kindly of Naomi and the team.They helped me to deal with my payment,bank account ,washing machine and many other problems.This is the first property since I moved to the UK from China. I love it. And it would be better if the repair work could be done faster. Thanks very much!","createTime":"2019-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d68ad8b-c8af-5eac-9335-32d48ae42346","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily was really friendly and helpful with helping us find a house! Gave us loads of information and details of the property super quick helping us take it off the market so quick! Would reccomend highly!!","createTime":"2019-01-11T00:00:00.000Z","locationID":"THF"}},{"id":"1af5c542-ce23-581c-9bef-32c613fb0b82","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service throughout from valuation to exchange. Colette Raftery was amazing, she rang solicitors on our behalf, chasing up buyer solicitor on a DAILY basis, keeping me informed.Moving house is always stressful but with Colette's help we made it. Thanks so much Colette. WELL DONE!","createTime":"2019-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f3fb950-2131-50ef-89b6-a9224ada2cb0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just finished buying a property from the Sales Team at Thornley Groves (Stuart, Natasha and Natalie) and have been really impressed with the speed and efficiency of everyone involved - thank you all!","createTime":"2019-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"54074961-e7f0-5697-8bb7-3152052e2909","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dealt with Katie Garner in your Manchester office who always gets things sorted for us quickly and efficiently - a credit to your business!","createTime":"2019-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6b15534c-5856-5ad1-8111-afdbcf33819b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"First class. Stephen was brilliant - agreed our sale at the right price and smoothly steered things through to completion promptly, regardless of the complicated chain that the buyer had. Always available, personable and very effective.","createTime":"2019-01-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"91945f5d-c2ff-55eb-843c-175b8732b235","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Happy with all managerial aspects","createTime":"2019-01-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3736ff78-2a8d-5702-8626-eeb45b1d96bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Used TG city centre branch to sell my flat and service from Steven Clayton, Stuart Daniels and Natasha Conway was fantastic. Steven quickly arranged a meeting to discuss listing the flat for sale and taking pictures for the website, this was professional and efficient. Viewings seemed to be conducted well by Stuart and I always received prompt feedback on each viewing. Natasha ensured the sales process was smooth and efficient and regularly chasing all parties to make sure the sale completed as quickly as possible and keeping me updated on progress regularly. Great team thanks!","createTime":"2018-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"db0826b0-b7e7-5a9f-930b-37a90de40e11","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Approached Sale branch to get a rented accommodation. Sarah Eppleston arranged for property viewing and contract completion, her services are extremely professional and efficient with personal touch. Sarah ensured the process was completed smoothly before move in date and arranged for extra furniture after negotiation with landlord in due time. Phoebe has been prompt and cooperative in resolving property maintenance issues till now, looking forward to continued support. Excellent team work.","createTime":"2018-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cbc11947-3e9e-5c8c-b491-6b5dcdbe06f7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I used the Sale branch to let my property. Samantha visited to advise on decor, window fittings etc. at the start. Once the flat was ready to do viewings Samantha and Naomi let it within a couple of days, and the tenant moved in a couple of weeks later. Excellent service from start to finish!","createTime":"2018-12-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6c00041-8613-5814-8bf7-dbd92c00fa67","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic first class service from Samantha, Naomi and Kate. My apartment only took 2 days to rent out, the new tenants moved in within a week of it being marketed:) Cannot speak highly enough of the aftersales service . Really delighted thank you","createTime":"2018-12-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ef66c1a-91a7-5d9b-8018-5e46ef828e36","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very happy with my experience. This is my first time renting privately and Jordana at Manchester City Centre branch made it really easy for us both. She responded to us in great time and the whole process has been very easy.","createTime":"2018-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1a46145a-78d9-5ffc-a6fb-16dc040cea91","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really welcoming and very helpful. Samantha Williams was amazing and helped me get the location I have been waiting for.","createTime":"2018-12-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5640f58f-c4cb-54c3-af8a-6758a7835cbf","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Time taken for action against issues can be improved.","createTime":"2018-12-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c51c13d-a370-51a8-b90b-c8ef1c1b2b55","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Naomi was amazing! She was very helpful and made renting our new apartment very easy.","createTime":"2018-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d1a3a03-4b02-5f66-982d-611c42d5196f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is the 2nd time thornley Groves have sold a house for us. They are very professional and we are always confident that things will go smoothly when they are looking after things. Special mention to Caroline Brindle who made sure everything got over the line and to the manager Chris who helped us to get the best price for the property.","createTime":"2018-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"94bb47da-fe55-577b-bd51-2e9b7924d77e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I used the Altrincham Branch to purchase a property, Lori was my contact. Lori was very helpful and always on hand to answer any queries and she kept me very up-to-date during the process. I would recommend the Altrincham branch.","createTime":"2018-12-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4d017b1a-163c-5f2c-ad75-fea46852b09f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Joe was extremely professional and went above and beyond the call of duty to ensure that l received an item. Working in property myself l know the challenges and seeing someone go above and beyond is extremely exceptional","createTime":"2018-12-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4f0a8dc6-ab31-565c-a79c-184910ddc745","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional, quick and trustworthy. Being new to the UK, they guided me throughout the entire Lettings Phase. I am very pleased with their service. Katie Garner and the rest of her team are a rare kind.","createTime":"2018-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b9b391b5-a0d0-5858-a98a-672c6dea67d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Naomi Thomas was amazing! She was so helpful and any questions we had she answered ASAP for us! Made moving so less stressful! Thank you","createTime":"2018-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"61cad189-b206-577d-87cf-a9fa0917004f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are verry happy to work with Thornley Groves.","createTime":"2018-12-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b64a55da-39a5-5319-a9d5-0a5dfbe7d8a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently purchased a property in Hale through Thornley Groves and we were very happy with the service they provided. Having dealt with countless estate agents that don’t add much value to the sales process Arabella was a breath of fresh air. She made sure everything ran smoothly dealing with various issues and delays, and communicated clearly with all parties involved. Arabella was amenable, professional and a pleasure to deal with throughout the process. I would highly recommend the the team at the Hale branch and we will certainly use them again for any future sales/purchases.","createTime":"2018-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c8d3cbe-a2ed-53c1-bd65-c5c01e0428ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic company to deal with Sally Anne are her team are a credit to there industry Would reccomend this company to anyone","createTime":"2018-12-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5febd3ef-a068-55c1-9a7e-675057c8a83f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The sales team at Thornley Groves Altrincham recently sold my mum's house after she moved into nursing care. The help and support I received from them during the whole process was invaluable. Due to their professionalism and sound knowledge of the market, we accepted an offer within 2 weeks of marketing the property. Special thanks to Colette, Lori and Dougie for going above and beyond on more than one occasion.","createTime":"2018-12-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"37225c6e-4370-5fdf-bf00-c683efa8ac90","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel Cooper from the Swinton Branch was our agent through the purchase process. He was really informative about the local area. He also gave us guidance on an appropriate offer to put in which I can imagine not all agents do. He took us seriously as house buyers and we didn't have any issues. Thanks Daniel.","createTime":"2018-12-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3312deda-90e3-51d4-8a5a-a0b734734969","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Due to a history of dealing with Thornley Groves in a rental capacity I recently instructed them to sell a flat in Ancoats Manchester. The Whitworth Street team provided an excellent service keeping us informed at all stages. In paticular Natasha with the support of Natalie & Stephen were excellent in their handling of the transaction and the way they interfaced with the buyer to ensure the process ran smoothly to completion. Many thanks to all at Thornley Groves and keep up the great work. Would definitely recommend them and use again in future.","createTime":"2018-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0a216f28-a984-5f5f-992f-a8067a5bc5f8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I own an apartment in Chester which recently underwent extensive external work. Matthews who are the block managers were professional and pro-active in getting the works complete under sometimes very difficult circumstances. Kevin and his staff have on numerous occasions worked above and beyond the normal call of duty. I wouldn't hesitate to recommend Matthews in the future. Credit where credit is due. Excellent work and long may it continue.","createTime":"2018-11-30T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"40fff55a-ef1b-5029-ba54-fa85ceb254b6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"My son is looking to buy in an apartment block managed by Matthews which is undergoing major remedial works. Kevin has been very helpful in providing information verbally and in writing about what is going on to assist us. Thanks we really appreciate your help","createTime":"2018-11-30T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"60b8cc2f-9822-5e12-b066-06358b9f3c94","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have purchased a property from a vendor who used Thornley Groves (Altrincham branch) as their estate agent. Throughout the process, Colette has been a great help by answering all of our queries and help apply pressure on our side of the chain when things have gone wrong. Out of everyone we have dealt with during this time, Colette has been the only person to consistently provide support and do everything she could to keep things moving. We really appreciate all of her hard work and think that any client would be happy to deal with her and Thornley Groves.","createTime":"2018-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"704a7b19-9b6b-5837-b954-c3714ae1780d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Samantha and Sarah were excellent and professional. Ensured that the property was let quickly and all procedures were completed efficiently and diligently.","createTime":"2018-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd073a34-4847-53ea-b205-aa98ea24e1a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team at Thornley Groves in Hale handled the sale of our property with aplomb and we would not hesitate to recommend them to others. We were in a lengthy chain and Andrew Clayton at the Hale office went above and beyond in chasing up the various parties and keeping things on track. Thanks for all your hard work","createTime":"2018-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3b0e6c85-3592-51d5-8415-b822135b9a5e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Both the Hale and City centre office were extremely helpful in our sale and purchase. In particular, Stuart Daniels at the Manchester branch and Arabella Durkin from Hale. I would highly recommend Thornley Groves.","createTime":"2018-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"110b7508-06ba-5093-a53e-f06582890818","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent and professional service from Thornley Groves in Hale. Couldn’t have been smoother . Sale agreed quickly and Stuart Howe was a pleasure to deal with . Would definitely recommend them. Thanks","createTime":"2018-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9e972205-97cd-53a5-a3a9-6b3af28019d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've dealt with them before so knew what I was getting. Honest, professional and diligent. Stuart is a very safe and skilled pair of hands","createTime":"2018-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a5004aaa-cadc-54f1-bc79-d14c93d120fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently purchased a house listed with Thornley Groves Estate agents. Our point of contact was Arabella Durkin and she was courteous, proactive and provided a great service. She was responsive to calls and immediately followed up viewing appointments made by phone with a confirmation email. We were able to exchange contracts quickly as we had hoped, in large part due to Arabella keeping buyer, seller and respective lawyers in the loop at all times.","createTime":"2018-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec07581e-bd7a-5ef8-b2cf-2718e528db11","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sale office, have been amazing and helped and Chased every step of the way.","createTime":"2018-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e93c55c-68b1-5509-ad50-3d44dc1b8a1c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend the team at Thornley Groves, Natalie Richards, Stephen Clayton & Natasha Conway, Great service, attention to detail, regular updates and on hand when needed. I would just like to say a big thank you to the team.","createTime":"2018-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba6672ad-1d57-506c-8f40-6dafdeccefd4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lily took me and my friends for a house viewing and then later on helped us fill out all of the necessary forms for rental, made everything easy and quick for us!😁 highly recommend her😊","createTime":"2018-11-26T00:00:00.000Z","locationID":"THF"}},{"id":"e44de273-d53d-52ed-af7b-f5ff59197d73","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had a great experience with Thornley Groves, both Colette and Dougie kept me informed and updated throughout the process and everything went smoothly without me having to do too much. Would recommend for a smooth house sale experience.","createTime":"2018-11-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"11111160-20b5-5419-875f-3e90c9f569a1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tarin at homes4u was extremely helpful throughtout the entire process of renting a property. While it is a lengthy legal process, it was made much simpler by the processes they used and the updates provided.","createTime":"2018-11-23T00:00:00.000Z","locationID":"THF"}},{"id":"cd28ad21-9963-552a-bbf0-f1ab2505ff07","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Oliver helped me find my flat for next year and it only took a week! It was no stress or hassle at all and he was super duper lovely! Highly recommend to anyone!","createTime":"2018-11-23T00:00:00.000Z","locationID":"THF"}},{"id":"961b5f57-120d-53bc-93e4-25f804ec13ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently sold our property in Altrincham through Thornley Groves. We dealt with Lori throughout who was professional and well informed. We had full confidence in her during the process and the sale went through with no issues. We would definitely recommend Thornley Groves.","createTime":"2018-11-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"464b6d49-d9ef-53f5-b558-2279453acc8a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Everyone was very helpful especially lily who went above and beyond the call of duty:)","createTime":"2018-11-22T00:00:00.000Z","locationID":"THF"}},{"id":"08ca4fe0-001e-5483-a1c5-e518e01a4e75","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Spoke with Helen Woods today in regards to an account query. The matter was dealt with in a timely manner and I received all the information I required. Great service.","createTime":"2018-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c85d75e8-7f80-52da-9741-cf80e83b22ce","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Simply the best estate agents I have ever dealt with.....they go the extra mile on everything and relentlessly follow sales through to completion. Can’t recommend them too highly.","createTime":"2018-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e180597-c2b4-5f31-93ab-41fdab06d0ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can not fault Carolyne Brindle and the team at Sale. I was kept informed at every step of the way and wouldn't hesitate in recommending them Thank you","createTime":"2018-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4f82707c-5c6c-5d9f-90d1-5e33d2934ff8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jade was great, all smooth and no issue","createTime":"2018-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"64721d9f-e5ae-5007-8e1d-bac9100402c9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We asked Matthews to sell our Chester house after having previously received extremely poor service from another much larger agent. Our experience with Matthews could not have been more positive. Sensible and informed valuation advice was reinforced by regular accompanied viewings, and successful sales negotiation. As the house was empty, sales staff also visited regularly to satisfy the expectations of our insurance company. At every stage of the sales process, communication was excellent, and the commitment, knowledge and general professionalism of the sales team was exemplary. In this global age of tick box management systems, and artificial empathy, it was very refreshing to deal with individuals who genuinely cared. Bravo Matthews, and Thank-you.","createTime":"2018-11-21T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"27392abe-3807-59bb-ba65-333f4b39aa2a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"No complaints. Georgia Hamill did a great job!","createTime":"2018-11-20T00:00:00.000Z","locationID":"THF"}},{"id":"a1f0cfa3-d8a5-56d6-8e34-da23b701a181","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Wanting to rent a property from abroad and getting the information you want was very difficult because not many property agencies would take you seriously. However, Thornley Groves was different because they listened to my queries and believed in me. My enquiry led me to a Lettings Consultant called Ms. Naomi Thomas and from day 1 to successfully renting a property, she has been very professional and efficient in helping me go through each step of the process. She was quick in her replies and offered assistance and suggestions where possible. Another great asset she has, was that she was able to take a video of the property that I was interested in as I couldn't arrange viewing from abroad. In general, I am very pleased with the service I received from Thornley Groves and especially from Ms. Naomi Thomas. Thank you very much for your help!","createTime":"2018-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"41d7d395-cb73-5b46-8af5-dd74ad3f3f14","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi There Just wanted to provide some feedback on my recent issue which was brilliant ironed out by Holly. Holly responded to me as soon as she could see my issue was urgent, and a contractor was sent out to my property straight away. It was nice to see that if you are in urgent need of help, it can and will be dealt with immediately. The help from Thornley Groves Estate Agents and their Contractors were greatly appreciated.","createTime":"2018-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a4924a52-9ded-5d7e-8944-d5253600b851","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've been dealing with Charlotte Kelly from the Property Management Team in Altrincham. Charlotte has been very efficient, nothing seems too much trouble, she is a good communicator - explaining the various processes very clearly. We are very happy with the level of service provided by Charlotte.","createTime":"2018-11-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd86fd7e-eb7c-56a9-b6aa-fa1f44da3044","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jordana was very responsive, despite she was on her annual leave, and consider all your wish list in recommending the accomodation.","createTime":"2018-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad8d55ab-2187-5e74-a173-6fbdc4ea26bf","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Used Matthews to sell my family home . Very professional service, from Alex’s initial meeting and valuation, up to the day of completion . Excellent service from all of the team especially Jackie who I dealt with most , so helpful , friendly and supportive . Can not fault them . Many thanks","createTime":"2018-11-16T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"6be7e016-22b7-5e38-a442-4840785fe03e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves helps me to manage my property for a long time. They are very professional and quick in responding issues. I would like to particularly thank Shosh,Stuart and Kate's efforts in the past years.","createTime":"2018-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dbc5712f-737e-54ac-97d0-7eede9c7c54d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Outstanding! Thank you so much Sharon Goddard for actioning our request so quickly, and for the great quality contractor :)","createTime":"2018-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ffeacdf0-72e7-50bf-ae40-c1a58a4df9b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Update to original text: in line with the good service provided by team of Sale office- Samatha, Niomi, Sarah, agin this team has come to rescue, and promised to send new inventories today. Really prompt action. I am changing rating from 1 to 4 mainly due to service by the team, and ignoring the poor response received from other team responsible for inventory. Hoping to have correct inventory, later today, will sort out everything. ===== Poor service - once property is rented I used TG to market my 4 bed property to find tenants and then to manage it fully. I also advised that I am redecoarting property to make it more attractive/modern. Work was finished before handing over property to the tenants. TG did inventory without informing me while work was going on, even though I highlighed on couple of occassions to avoid inventory while refurbishing work is going on. Actually, TG took photos when work was complete and property was thoroughly cleaned. However, it still used old photos for the inventory and got the signature from the tenant. Shocking part was that I was never shared inventory for my reveiw/signature. When I raied this challenge about old photos, and cleanlieness of the property, TG property management team is now suggesting me to discuss with the tenants to agree if they are OK with the revised photos. So, I am paying money for fully managed property (and after spending few thousands to re-decorate), TG is not ready to correct its mistakes. It's inventroy team schocking messages are ' do it yourself' ' we did not let your property' (i.e. go and talk to letting manager and sort out - but we are not here to help you, and letting manager is suggesting to talk to property management). I will avoid TG forever.","createTime":"2018-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf1dd51f-fff5-578c-92aa-c4402f74617b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This company bends over backwards for everyone, true to there words . I myself have dealt with numerous estate agents , and tg's are far in the lead. Weather it be selling renting or maintenance all the staff are first class and on the ball. Carissa' van zyl from accounts is a first class person to deal with and sadly is moving on to pastures new, good luck you will be sadly missed BBM maintenance group","createTime":"2018-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e00afdb4-f17a-585b-9d34-be275cdf8a49","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lovely , helpful staff - Carissa Van Zyl - has always been more than helpful and quick to resolve problems! Great work guys! Thank you :-)","createTime":"2018-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5563e39d-4b92-557f-a09b-1e40543277c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen Woods was great at dealing with my inquest of a refund. Sorted it swiftly and in a lovely manner.","createTime":"2018-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"98c3d8f2-abcb-56dd-9761-26022a5c7bbd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Most efficient, helpful estate agents we've ever used! We purchased our first house through Thornley Groves and worked mainly with Colette in the Altrincham office who was very reliable, always called us first, never had to chase her for any answers, she was very patient with us when we had to pull out of one house and switch to another (again through Thornley Groves) and had our interests at heart - thank you. Very clear communication throughout the process and understanding with second/third viewing of the house for measuring for furniture. We asked for a recommendation for a solicitor and also for a gas inspector and having gone with both recommendations we were very impressed at how reliable they were and the high standard of service we received. We briefly worked with Douglas in Colette's absence who was also very efficient and quick at getting answers to our queries. Thank you Thornley Groves!","createTime":"2018-11-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d80a3b7e-2d95-59b5-ad8b-ed9058071338","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My boyfriend and myself have used several Manchester based estate agents over the years and have found our experience with Thornley Groves to be the best so far. Samantha and Sarah at the Sale branch have been nothing but helpful and accommodating the whole time and the communication has been amazing, we feel like they have gone out of their way to make everything go as smoothly as possible.","createTime":"2018-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"110637d5-0e9f-5e96-9b01-e2f53ce5893c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette was very knowledgable of the property details and assisted in the smooth running of the purchase from start to finish. We were very pleased with all aspects of the Thornley Groves service and would highly recommend them.","createTime":"2018-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c9019086-a633-5e4d-8c5b-bbf137ca1731","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Once again the Hale office were exceptional.They dealt with all issues competently and expeditiously. They remain the first choice in the area.","createTime":"2018-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"496a4296-5696-5dfd-8d54-7034adb71d99","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Carissa is incredibly responsive and the person to go to if you have an account queries.","createTime":"2018-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"275ec2f2-aa8d-578c-a8ff-3ff5c824d45a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A Truly a great professional Team of Property Agents Stuart and his team are. Just purchased another property bought through them.... I have been dealing with Thornley Groves and the team for the past several years and they have never let me down . Our recent Purchase was completed only today and was handled by Andrew Clayton [property consultant] from the Hale office . Andrew conducted the whole process with absolute professionalism from day one and had taken care of making the purchase as smooth as possible. Thank you ...","createTime":"2018-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"afd47855-75f2-53b4-a9ad-491a197c6c64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing service. We had a number of issues at another part of the chain. Arabella and all the guys went above and beyond on a daily basis even though they didnt need to. I cant reccomend them enough. If you are selling or buying in South Manchester use them","createTime":"2018-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e65beee-abf6-5873-9aca-6b8532ba9ea6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend Thornley Groves Estate Agents in Sale to anyone. The staff are so helpful and friendly, especially Shoshana Marks who has gone above and beyond in helping me out with lots of questions! Thank you! :)","createTime":"2018-11-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d2c40a9-ea36-5f5c-87af-a0aebd610d09","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Big thanks once again to Thornley Groves and the Team , The service at the Sale Branch has always been great and hence why I am happy to pay their commission fee over the online agents. Communication and straight forward transparency is important and TG no nonsense approach is the best! On this occasion I have dealt mainly with Terry and Carolyne who have gone up and beyond. I would definitely recommend them both and the team as an agent to have a chat with if you are thinking of buying or selling ! Thanks again , TG","createTime":"2018-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"510ca940-52e7-58bc-aa15-0a576af58c87","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Carolyne at Thornley Groves (Sale branch) who has worked tirelessly to help us with the purchase of our flat. The purchase was rather complex from a legal perspective and Carolyne (and the team) were excellent at pushing through the sale. Communication excellent and I would highly recommend.","createTime":"2018-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"31170686-3f55-5de2-a7c3-6ce60341c262","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very happy with the level of service which makes my life easier!","createTime":"2018-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3aff60cf-38e8-5bb0-bb41-9e07996f4921","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am the owner of an appartment in Chester currently undergoing extensive works. Matthews are the block managers and I would like to thank them for their hard work and \"stickability\" under very difficult circumstances. Kevin and his staff have gone beyond the call of duty in taking this to near resolution with patience, determination, professionalism, always courtesy and no doubt at personal cost. Praiseworthy!","createTime":"2018-11-06T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"1a88c246-3de1-5268-b3bf-c173e578cc32","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Spoke to Helen woods today over the phone and by email very polite and helpful","createTime":"2018-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b42bc45b-fe11-51ae-b95e-5a32db1526a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen and Joe are excellent problem solvers, always quick to respond and deliver exceptional service.","createTime":"2018-11-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"32e8b4a3-cede-527b-bf78-bc94a6f7ee2e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette Raftery has been fantastic throughout the process of buying my flat. As a first time buyer it was great to have someone like Colette on hand to ask questions to and raise queries. There were a few issues that needed to be dealt with along the way, but Colette always responded quickly and did what she could to get matters resolved. I really appreciate all your help, and would not hesitate to recommend you. Thanks.","createTime":"2018-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"de4da4ac-cd6d-5887-8d19-48a8ab241311","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very happy with my experience with Thornley Grove. The agent who dealt with us was Jordana Brown who was friendly, professional and helpful. I feel happy that we can rely on Jordana in future if we should need further assistance.","createTime":"2018-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6038612e-7b8e-5c0a-ab17-824031092493","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana has repeatedly helped me in regards to my payment dates and refunds that I have required. This is always done in a quick and efficient manner, both professional and friendly. Excellent customer service all round","createTime":"2018-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c9ab4a3-8492-5b5c-b063-733c884c84c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terry was fantastic during every step of our house buying process, friendly and knowledgable without being pushy, would highly recommend thornley groves and Terry Singh to friends and family, thanks for all your help!","createTime":"2018-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"70e698b0-e13f-5693-a956-d556511815d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Your employee Terry Singh has been outstanding and has gone beyond to help us with purchase of our property but besides this because we have not been helped by reeds rains and gorvins solicitors he contacted all parties and we exchanged on the day we were suppose to even though we were badly represented by reeds rains and I have to say he is our hero and you are very lucky to have him as your employee and we will certainly use Terry and Thornley Groves in the future and will certainly recommend you to everybody thanks again Terry","createTime":"2018-11-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6ec07e0-1616-5273-98ad-271c898c3154","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Helen Woods. A prompt reply to my query","createTime":"2018-11-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"29dc958d-1eb3-5704-8578-593335f15ad2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They are very prompt and helpful , would work with them again !","createTime":"2018-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf884236-de4e-593c-aa21-7ca6e45c8591","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very good company. Very helpful and always answer questions immediately.","createTime":"2018-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0298abfd-8c8e-53eb-856f-26337623b18a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From the viewing phase to the signing of tenancy documents, it’s been excellent customer service and top notch professionalism by homes4 u. Especially Chloe wright(tenancy administrator) she displayed exceptional maturity in handling of issues and was always keeping in contact and updating us through the process. A big well done to the entire team of homes4u.","createTime":"2018-10-31T00:00:00.000Z","locationID":"THF"}},{"id":"03eaa814-13df-5a31-a26a-c490f6256d97","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a great experience with Jane Shiel. She helped with immediate response and have done very good work supporting me.","createTime":"2018-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b48c5c10-02cf-5e73-903d-7fc386ae84bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee is a credit to the business and has been extremely helpful, would definitely recommend!","createTime":"2018-10-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e33fd713-27a1-5c4c-9f70-2a84310da44d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Having recently transferred a property to Homes4U, I’ve been very impressed by their organisation and efficiency. Antony and Quays worked hard to rent my student house despite the fact that it came into their hands at a time of low demand. Well done gentlemen.","createTime":"2018-10-30T00:00:00.000Z","locationID":"THF"}},{"id":"44075272-1edd-5ee1-9526-308c3dffedb6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently bought my first property via Thornley Groves and I was really happy with the help of Natalie Richards, Natasha Conway and Stuart Daniels. I had a fairly long process to get to completion and all the guys names above were great with me, very helpful, regular contact and they worked with me to get things over the line as quick as possible. I would happily recommend Natalie Richards, Natasha Conway and Stuart Daniels and the team at Thornley Groves.","createTime":"2018-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e8f1bbf-4392-589e-801a-802b1084e5a7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just want to say what a brilliant service I’ve received from Thornley Groves in Sale. In particular I want to say a huge thanks to Carolyne who really went above and beyond when I was faced with a couple of hair raising moments! I would absolutely recommend to anyone thinking of selling their house to use this team. From the initial evaluation to point of completion they have been helpful, professional and responsive. Thanks very much","createTime":"2018-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd7df42a-6dbd-5948-8dc8-30119dc630d9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really happy with the speedy fix we received for an issue we had with our front door. I dealt with both Jordan Simms and Aimee Hobson who were both massively helpful and sorted us out straight away - credit to your team.","createTime":"2018-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"af8e861e-c82e-539e-8cb2-af5939613653","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Stuart, Natasha and Natalie were excellent in handling my sale. Even my rantings were taken on board and dealt with professionally and with patience. Will recommend them at any time.","createTime":"2018-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"36ce6b11-4976-5891-ad67-e9a4e5865883","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient, professional, attentive. Good value.","createTime":"2018-10-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6bcb9496-345c-581b-a532-deffd450ff7f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Met Samantha in the Sale sit on Monday - she was very helpful in finding me properties and was able to arrange immediate viewings. She facilitated terms between myself and the landlord quickly and I was able to move in within 4 days. Very smooth process. Friendly and helpful people.","createTime":"2018-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"27337211-c919-579e-8864-05ca42d9c1a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great Service from Simon Nguyen. Quick, efficient, reliable and always available to help with any questions. The reason I went with a tenancy with Thornley Groves was because of Simon’s service. Highly recommend him to any future customers.","createTime":"2018-10-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9b1c81d4-2331-5940-8e1e-c2ea4184a494","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natalie Richards, Stuart Daniels and Natasha Conway worked very hard and efficiently so as to complete the sale transaction of my apartment in central Manchester. They all acted in a very professional manner and were always available to assist and to provide advice throughout the process. Lastly, the entire process was smooth and the transaction was completed even ahead of the targeted completion date. Thanks again Natalie, Stuart and Natasha !","createTime":"2018-10-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a520871-bfb4-561a-8f94-4c286540b89f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I live in a residential block managed by Matthews who have been outstanding ever since they took over management of the site. They have been on the side of residents all the way and fought legal battles on our behalf to ensure residents don't get stung by developers and insurers for repair work. I have also used them more recently to sell my property and they have gone the extra mile to help me sell my flat despite very complex lease arrangements and difficulties with third parties. Thanks Matthews for everything you have done.","createTime":"2018-10-25T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"be705cde-aa72-5b8d-8150-b755a033c836","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Carolyne Brindle at the Sale office both herself and the team were professional ,tenacious and thorough in all the work they did in selling my property . I would not hesitate to recommend Thornley Groves given my experience of dealing with them over the past 4 months","createTime":"2018-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b2c3fc0f-2e08-5a04-a4c6-d5d1fe205681","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It was a great experience dealing with TG. Jordan and Natasha have been very helpful and responsive. Looking for more deals with them already. Strongly recommend!","createTime":"2018-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ce27d03b-9fc8-5319-858e-97b64582e05e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We have been using Thornley Groves now for twelve years and have always felt they have looked after us very well. I would particularly like to mention Melissa Higgs who found us a new tenant within hours of putting our apartment on the market and also Gabrielle Roberts. Would highly recommend.","createTime":"2018-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed4241ca-0c77-5549-84d1-37f1d592d4ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just completed on a flat purchased through Thornley Groves. Throughout the purchase from first being shown the property by Elios Lamsechi until the final completion they were basically excellent. Stuart Daniels, Natasha Conway and Natalie Richards provided a continuous superb level of service, greasing those wheels, getting answers and diplomatically but efficiently handling myself, the vendor and probably more importantly the solicitors. When needed Stephen Clayton stepped in to assist. It is clear to me that the purchase, which wasn't without problems (although relatively minor) would have been far more stressful without their constant involvement. Thanks all for getting it done Ken Edwards","createTime":"2018-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"23c98564-714f-5c3a-8630-c300c8d2bf95","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"ya I delt with Melissa Higgs and Iulia Corlaci through emails as I was overseas and abroad and the possibility of phone calls were so costly. Yet the deal went so smoothly and professionally without any obsticals. They have provided me with a video of the apartment so that I can evaluate the current condition.","createTime":"2018-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bec10b2c-f56f-5daf-8f99-06c394475f60","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From day one the level of service I have received from Thornley Groves Estate Agents has been informative and very straight forward. A big mention to Samantha Williams and Sarah Eppleston who have been so patient, helpful, polite and extremely professional throughout the whole process. They both have been brilliant and made the moving process non stressful and very straight forward. Thanks again for all your help. Stephanie Williams","createTime":"2018-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5294f093-1043-592e-adfd-fbd918407bdf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'd like to thanks Natalie Richards, Stuart Daniels & Natasha Conway from Thornley Groves who kindly helped me during the whole purchasing process. Their impressive high efficiency and hard work deserve a highly recommendation. Thank you again.","createTime":"2018-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c7c10d56-cc7b-5c3c-9316-954f290beab7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"the management of my flat ahs been handled very well by Thornley Groves. always quick to respond when needed - a particular thanks to Helen and Michael who do a great job","createTime":"2018-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1715c3ab-fd68-5cd5-9f07-fbd3b2ffa9fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Daniel Cooper at Thornley Groves for all your help with purchasing my first plot of land. You were very helpful at all stages of the process and a pleasure to work with.","createTime":"2018-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca456c49-354c-547b-9599-135adc2da6b8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2018-10-21T23:00:00.000Z","locationID":"THF"}},{"id":"db20e5cc-6103-52cc-865a-9e457608d443","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jordana and the rest of the team at Thornley Groves have been excellent, highly recommend them.","createTime":"2018-10-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"69d2d62a-9958-58ba-b3c9-68138c3476d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having had a bit of a nightmare with some other letting agents in Manchester, I was lucky to find Melissa Higgs and the team at Thornley Groves. A few days and I have a new place to live in Manchester. Great services and good people.","createTime":"2018-10-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0fbf1ec-2bb2-55f4-a17c-e2fbafbc7ef8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just a short note to commend Accounts Manager Viltaute for dealing with my accounts issue in a timely and professional matter. Thank you Viltaute for taking ownership and resolving matters quickly.","createTime":"2018-10-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a78addf7-1ce3-5be6-b052-28c8a9c8dc8b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I purchased my first property through Thornley Groves in Manchester, and I have been delighted with their service. I'd like to thank Stuart, Natalie, Stephen and especially Natasha who was hands on deck to get everything sorted with both solicitors when we were having issues and I thought I might actually lose out on the property! Natasha kept chasing both solicitors and kept me in the informed every day for several weeks until all the issues were resolved. Thank you!","createTime":"2018-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eab78119-a95c-599b-a1d4-76a38d6fb5b1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Tom and Matthew are both extremely helpful. I would recommend them to look after your property.","createTime":"2018-10-16T23:00:00.000Z","locationID":"THF"}},{"id":"7c5825cd-f665-57d0-9d96-758d933a536c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Put our property up for letting via Thornley Groves, very good Lettings team. Thomas the Lettings manager, had plenty of time for me and talked me through the landlord's application form. Mellissa Higgs got a tenant for me in a couple of days, even though we are past the busy period. As a first time landlord Mellissa reassured me of the Tenant checking procedure via an agency to check job, wages and if they owe money etc. and time frame. Whilst this is going on I went to check and cleaned the appliances and discovered that the washer dryer was broken. I spend sometime panicking and a quick called to Thornley groves they reminded me that this is fully managed and leave it for them to arrange any repairs. Aimee hobson of the property management team was very quick to answer my call and arrange for their preferred engineer to visit and capped the spend to £150. I can just sit back and relax whilst this is all going on in the back ground. I recalled Aimee's name from the tenant check out report during the purchase of this property a few months back and I was very impressed by the professionalism and attention to detail in the report, shows what kind of good service I would be expecting from Thornley Groves as a prospective landlord.","createTime":"2018-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5e721778-a501-59c5-bf35-50f364a86c7f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When someone goes the extra mile to understand what you want it makes a big difference. I got a friendly welcome from Simon, who took the extra effort to explain all the details of every appartment I viewed. High standards of customer care and service.","createTime":"2018-10-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fbad2e67-26fc-56c3-911a-10ae6c9ae94e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2018-10-13T23:00:00.000Z","locationID":"HAL"}},{"id":"c5e85cdf-4959-5658-b08e-c62106678ef8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team in the Manchester City Centre office have been amazing throughout the purchase of my first property. Jordan, Natasha, Natalie and Stephen have been great. Often keeping me in the loop with the progress of the purchase and clearly explained things, giving help and advice where necessary. Thank you again for your help. I am loving living my new home so much!","createTime":"2018-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2cbc6986-0e2e-5ba5-bc64-d582481468f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi, Samantha Williams was excellent in her service. She knows what she is doing and her follow up was outstanding. she know her subject best. I wish her all the best to her for her bright future and best wishes.","createTime":"2018-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"68138dac-b0a7-50c7-a165-8e37e097b370","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience with Thornley Groves was nothing but positive. I only had a week to find an affordable apartment to move in to, and within a few hours of getting in touch with Thornley Groves they had found me an apartment that met all of my requirements. Both Samantha and Sarah were very friendly and understanding to my situation and I appreciate their help in making my move as smooth as possible. Their efficiency took a lot of worries off my mind. Would definitely use again should the need arise.","createTime":"2018-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae80471e-6123-561b-b098-78504c6e0ba6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks Colette and Lori at the Altrincham branch who dealt with the sale of our property. Efficient, courteous and professional service.","createTime":"2018-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b2c93a5-cb13-54d8-af0e-c67146354586","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great agent to work with and big thank you to Simon Nguyen.","createTime":"2018-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"07ac9ef8-fe98-503b-9016-1d6c07a28888","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I had a good experience overall with Thornley Groves, it took some time to find a buyer but once they had the process moved very quickly. My one frustration was that I had a figure in mind for marketing my property and was advised to go slightly higher. When no offer had been received after a couple of months I was then advised to reduce the asking price to the figure I originally suggested and told that I \"probably had it on a little too high to begin with\" even though it was their agent who advised me to market at the original figure.","createTime":"2018-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b2fb3bbd-d65c-5423-bad6-4c4bd63e62db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found the experience of buying my first home through Thornley Groves to be very pleasant. The Branch Manager, Doug, was very helpful, informative and friendly and took me through the process step-by-step to make sure I understood everything which made everything run very smoothly. He was very quick to respond to emails and calls and kept me updated at every point.","createTime":"2018-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e896648c-ecdb-5a93-b69b-36fc6c5156ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from start to finish. Abigail was superb throughout","createTime":"2018-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8e0790b-2d4c-5034-90bb-bc48bc6fdea6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can't speak highly enough of Carolyne Brindle at the Sale branch. She was comfortably the most reliable person during the whole process of buying a property and also the easiest to talk to. Brilliant service start to finish.","createTime":"2018-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e74f3eba-d7be-5e2b-9969-4152754a63b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Thornley Groves, Frankie Southall showed me around an apartment for rent and within an hour my offer was accepted to take it off the market! Stress free process and fantastic communication from Frankie.","createTime":"2018-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5f1285a1-c092-56f7-b047-2b0357bd5c6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson has been attentive professional and extremely efficient. Thank you so much.","createTime":"2018-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"00ef0b1a-a177-5f6a-b6bb-6c36758bf00e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service yet again from Douglas Plant and Tracy Bentham at Thornley Groves, house sold within the first week. Subsequently needed a temporary rented apartment which was organised by Rachel Plowman and Joseph O'Keefe. Not planning on moving again but if we do we'll be back in touch. Many thanks and kind regards to all. Martyn & Debbie Winstanley","createTime":"2018-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3956141c-04a2-537b-a56a-3b0824379e5f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big Thank You to Simon Nguyen​ and Iulia Corlaci​ for their assistance in providing me with detailed information concerning what needed to be done. They were competent, efficient, and very helpful.","createTime":"2018-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d8f51480-1d24-5be9-940e-691b573e5a9c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Abigail is just Fab, and very kind to the customer's wishes. I recommend working with her agency, especially Abigail.","createTime":"2018-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6763c368-1aee-5cf5-a5eb-b6f2695e7f0a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service i have received was so perfect , friendly and helpful 👍🏼👍🏼","createTime":"2018-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"260f0d7a-505d-5ed3-91e6-2e94c389ef26","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Abigail was very helpful with everything I needed during the process of renting my new apartment and answered every question I had in a very approachable but professional manner at the same time. I definitely recommend Thornley Groves, they provide services of a high standard.","createTime":"2018-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b9fe71d-dde6-5fac-ae11-ec83f9655041","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson is really great person to communicate with...she was really helpful and offering a great professional service through all the process. Thanks very much Aimee for your kind help and attention. H. Amari","createTime":"2018-10-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d810dc22-7fc4-5c92-8674-810323a46b01","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Wonderful and Excellent Service. Very helpful","createTime":"2018-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d5567ae9-0b38-5ed6-90c8-9c7a963b29f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Yes like Thornley groves estate agent","createTime":"2018-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0073aaa9-eb98-507b-a39f-2a8e6feeb624","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We brought a property off someone whos agent was Colette and Thornley Groves. The process was beyond stressful and there was A LOT of set backs along the way. Colette went above and beyond for us, even though she didnt have to and she obviosuly didnt benefit financially from us. I cant thank her enough for going out of her way to help us get answers. The purchase was a nightamre from start to finsih, but Colette helped take away as much stress as she could from us.","createTime":"2018-10-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"08d95bf8-e05c-5313-809d-e6b4a384ae79","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you for being so fantastic when we sold our house! From the moment you took over selling it, until the day we completed the sale, your team could not have done more to help us with every aspect of the process. Arabella in particular was superb, driving contracts around to get things done quickly, and always being on hand for anything that was needed - far beyond what we had expected. Stuart and Tracey were also fabulous throughout! Thanks so much!","createTime":"2018-10-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"08de1dd0-22a8-57f3-978f-5520197f0870","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a tenant I’ve had a good experience with Naomi. She managed to get all my questions answered quickly and offered a good service. So far at the property I have not had any issues.","createTime":"2018-10-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b3fee1e5-6ad8-5993-b5b3-ad77f322fae1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Special mention to Jordana who got us a same day event right into the perfect flat after realising what we were after. Many thanks Jordana","createTime":"2018-10-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7715c3ef-4eec-534e-9fa7-d3529a08aa84","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We sold our house with Thornley Groves earlier this year and after a slightly rocky start we were very pleased with their handling of the sale. Arabella and Stuart in particular were incredibly effective, good communications and very easy to deal with. Arabella actually often gave me more information about our own house purchase from another estate agents than they did!!","createTime":"2018-10-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"79c47a51-5255-5921-af7c-7ffab2e9a9b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Leigh Johnson went over and beyond in ensuring maintenance issues at the apartment were sorted out quickly. She was always available to listen and provided solutions promptly. We put in a request for a new dinning set and headboard and Leigh ensured we received this. Thank you Leigh. You are a Star! Regards, Samuel","createTime":"2018-10-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"53e7f8ef-6453-5444-b2fc-bc9a154a495a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Caroline, Chris, Terry and the team in sale made selling our property seamless. They were consistently efficient, professional and highly knowledgeable, which kept us stress free. Everything you would want in an estate agent, I would recommend the sale team 1000% Thanks guys!","createTime":"2018-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a3207625-047e-543c-8cca-97122f6f9861","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have just purchased a Buy-to-let property in media city through Thornley Groves. Natasha Conway has been fantastic, offered a very personal friendly first class service. Answered questions or found answers for me quickly. Keep me on track and arranged a fantastic solicitors for us with quotes. Also kept me up-to-date with an impressive and detailed tenant check out reports of the outgoing occupant (it had 3D VR views of the rooms). Natalie Richards was also good on the couple occasions that Natasha was out of the office. Also early on we were made aware that if we were to let out our property via Thornley Groves with will get continuous discounts on the tenant finders fee and monthly management fees. All in all I feel confident about Thornley Grove’s services and will let the property out with them. Highly recommended and positive experience.","createTime":"2018-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b73c07c2-cc49-59b4-80da-a16e10e5e02c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've just sold my house through Thornley Groves and the whole sales team were excellent. Stuart came to value the property and took some great photos. Jordan agreed an above asking price sale within 24 hours pretty much, and then Natasha and Natalie kept me updated all the way through the sales process, helping me liaise with the buyer where needed too. Would thoroughly recommend the team to anyone.","createTime":"2018-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"12d2f43a-777f-5813-b44d-6b4781358b46","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rachel and Jade at the Altrincham office were super quick, super professional and super easy to deal with. I just wished I'd used them before. They found me an excellent tenant at the asking rent and dealt with all the formalities without a problem. What more can I say other than I'm definitely using them again?","createTime":"2018-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"966b0a20-adc4-5308-8e55-6059975ad738","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just purchased an apartment in Manchester and Stuart Daniels, Natasha Conway and Natalie Richards from Thornley Groves have provided tremendous help throughout the whole process. In particular, they helped liaise with the developer to address the bank's many queries for my mortgage application. I'm hoping to work with your team again. Highly recommended!","createTime":"2018-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4d8e143a-b400-5edd-835d-d2b78934b04f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sarah Eppleston has been Very helpful, and she understands the client very well. Appreciate her dedication and responsibility. Very fast in reply","createTime":"2018-10-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"404c9538-e402-54ff-a7e0-96ee5c10328d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Jordan Simms of Thornley Groves reacted quickly, efficiently and effectively when an issue arouse with a tenant. There was good communication with all necessary parties, and a clear course of action.","createTime":"2018-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"840f5f28-21d6-5093-83ec-8c55115b1f7f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura from the Sale office was wonderful to work with and helped make our move as seamless as possible! Thank you so much!","createTime":"2018-09-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"89ee6669-cdef-5da4-8cf8-1d8ec735ceea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’ve been using Thornley Groves to help oversee my property for the past 4years, they have been most helpful and efficient every step of the way. I cannot commend the team enough (Natasha, Aron, Katie, Gabrielle, I may have missed a few others, apologies if I have) for all their efforts and hard work to overcome problems and help manage the property expertly over the years. I’d highly recommend Thornley Groves to any potential landlord as their organisation is well delivered and professionally run. With this in mind, I’m confident I will be using their services again in the future!","createTime":"2018-09-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0aca3004-4fba-5f58-8d00-3976057e809b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom was great in showing us around the house and making sure we reserved our property. Anthony has also been great for the referencing process too. Thanks guys!","createTime":"2018-09-25T23:00:00.000Z","locationID":"THF"}},{"id":"6ce7bc83-745f-5ef1-897b-ee76950137c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We purchased our first home through thornley Groves. From start to finish Colette was exceptional, going above and beyond! keeping us up to speed throughout the process, she was always prompt in replies to any questions we had (which were many) being first time buyers. we requested to view again after our initial viewing Colette accommodated us quickly and nothing was too much trouble. I would also feel confident selling a property with thornley groves as communication is paramount to a client selling or buying this would definitely sway us to use this agent over others in the future.","createTime":"2018-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"609dbc57-dfbf-5829-88d5-757d38d22cb7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"One estate agent could turn around the negativity I had against thronley groves and that’s Aimee!","createTime":"2018-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"35b5ef3c-c331-5932-9c24-fd25293c347a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to both Colette Raftery and Doug Plant from the Altrincham office. Despite being a purchaser of a property they were marketing, they've been nothing but helpful with regard to getting repeated appointments and have always been quick to answer my many questions. They managed to make the house purchase as stress free as possible. Kean","createTime":"2018-09-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ecdb57e-6e26-560c-aaf9-53ea63518dd4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Decent. Special thanks to Shoshana Marks and Kate Freer.","createTime":"2018-09-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1fd52414-1836-55bc-b1b2-57a0db2a8705","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent. Big thank you to Colette Rafferty from the Altrincham office. She was a great help in finding the right property for us ,always on hand to answer any questions every step of the way. Superb service","createTime":"2018-09-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"725e1e11-9be4-50e7-9f1f-a27bdc5ceffc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having dealt with really unprofessional estate agents in the past, it was a breath of fresh air to finally deal with Thornley Groves. A BIG shout out to Shoshana Marks at the Vimto Gardens branch in Manchester . Her professionalism and empathy are second to none. Keep it up!!!! Buchi","createTime":"2018-09-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ae096f0-9a81-55ad-8c4f-647779634263","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Being a first time buyer can be an exciting but also very daunting experience. Daniel was very helpful and made sure we were fully informed every step of the way. Everyone we met was very professional and friendly. Would definitely recommend!","createTime":"2018-09-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b4f6572c-4fc7-59ca-8741-afceba265b71","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really prompt actions by Shoshana in turning a reference request around.","createTime":"2018-09-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5d9fd545-2d52-5595-a248-f11a4c6e2661","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Professional responses, prompt service and friendly treatment. Had our referencing and final rent bill settled by Shoshana Marks and she was extremely helpful. Would recommend dealing with them.","createTime":"2018-09-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"421ab46c-69e3-534b-a8d5-2d2690eb1b10","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Quick response from Shoshana However would suggest if other team members are off/ill that access to their email is given so emails can be answered. Or at least out of office is put on.","createTime":"2018-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a90290c0-e608-56d2-96de-29ac5ceda043","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks to Aimee Hobson and Jane Sheil for politely and patiently replying to our enquiries, your help was much appreciated.","createTime":"2018-09-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"28a99244-04c6-5c15-be0d-0bd0918bf4be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent - Natalie Richards & Natasha Conway were incredibly helpful throughout the course of my transaction. Always on hand to answer any queries, and very quick to respond, both on the phone and via email. Thanks both!","createTime":"2018-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8afd43b-efcc-5080-bd54-4d7712818594","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having lived in a few different places since moving to Manchester, I have found letting agents to generally be frustrating to deal with. Thornley Groves seems to be the exception to the rule.","createTime":"2018-09-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d285dd2-8d02-52d6-8739-a3fdca9c6bd6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Property Manager Holly Jackson and the Yellow Team were in touch with the tenant and myself early to find out what both parties wanted to do next. Net result no void period.","createTime":"2018-09-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3fa79c2d-886b-5923-a7b4-770ad00548d0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Much more helpful and personable than Salford branch’ staff","createTime":"2018-09-12T23:00:00.000Z","locationID":"ALM"}},{"id":"82f5e4e5-c8b8-5b55-887c-65cce79cd8f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have employed TG to handle my properties since 2005 and have dealt with a number of departments over this period. I've recently refurbished one of my properties, which included a number of tradesmen. Carissa Van Zyl always kept me up to date with the expenditure from each trade, which proved very useful when it came to my own accounting. I'm very grateful to Carissa for her attention to detail and polite and well-informed manner over the phone. Keep up the good work! Peter Taylor","createTime":"2018-09-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"833cc643-da3d-5749-a689-6461e7210267","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly recommend TG. Thanks Naomi Thomas for helping me out to find the place. I was in urgent need with very little time left to search a place. Naomi was very quick and proactive to get the things sorted out and I was able to move in the right time. Appreciate your efforts and quick response to resolve the queries.","createTime":"2018-09-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"16785d20-a6da-5e8e-a728-1bfc75cd47e1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A good experience Samantha Williams dealt with us and she was professional and helpful all the way through. She was friendly and approachable and tried to accommodate our requests where possible.","createTime":"2018-09-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0cc1432d-2998-5278-ba53-802a59fc7cf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley groves provided an excellent service all the way through the house sale. Colette raftery was professional, friendly, efficient and offered excellent advice.","createTime":"2018-09-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f25e66a-f9ab-5dd7-a955-9bd813b5dea2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Samantha and the team were great from the start. Each levels of the letting process were professionally and concisely explained to me and i felt immediate confidence instructing Thornley Groves to rent my property which was also let within a couple of weeks.","createTime":"2018-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"73a0d0d8-7bfe-5580-9e8f-ae93fc50a481","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks to Naomi for helping me find my new home, she was always ontop of the search and knew exactly what I was looking for. I would highly recommend Thornley Groves.","createTime":"2018-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1bba8acd-82b6-54b3-b115-13f981b99c53","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have used Homes4U for the last 5 years to rent my property out, they are always very efficient and have a tenant ready to move in when i need one; Georgia Hamill at Homes4U made the last tenant swap over easy painless, Thanks Georgia! :)","createTime":"2018-09-07T23:00:00.000Z","locationID":"THF"}},{"id":"42be7464-4260-5f74-ad0d-f9956f67d211","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I feel confident in recommending Thornley Groves having spoken to Helen Woods who could not have been more helpful. She was efficient and polite and willing to help in any way she could.","createTime":"2018-09-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c126225c-1df0-53ab-99e8-e3a76dca73d9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and informative, guiding me effortlessly through the process of selling my house. Big thank you to Lori for her support, would recommend Thornley Groves to Friends.","createTime":"2018-09-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f94207a9-6bfc-5211-8307-6a006027f321","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent professional service from Helen woods at southern gateway","createTime":"2018-09-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"25b1ab30-19de-5d24-a855-edb5349cd48e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Rachel and her team","createTime":"2018-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aafc7825-3d64-5029-b69a-98dbeb27d296","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent and professional service from start to finish! Would definitely recommend to others. Thank you everyone at Thornley Groves!","createTime":"2018-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"974984de-f3ab-5d2b-b7a5-93bec307d504","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshanna really helped me with an urgent reference that I needed. Thanks","createTime":"2018-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e89d42f7-b5c0-59b3-88cc-902e055544be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service provided by Sam Williams frendly and helpful Regards John Broster","createTime":"2018-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"667047fa-b7d6-5339-83a1-7a74a05de625","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very responsive and polite, Shoshana provided excellent service.","createTime":"2018-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"09ebe4d1-9338-53ae-8a2d-aed948e7141d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Despite the fact that the phone answering can be reliant upon a callback and the the fact that the invoicing (for the landlord) can be puzzling I have awarded 5* as they rent my 2 apartments out with a minimum of fuss and I trust the selection process they apply to the tenants. I believe the invoicing issue that was problematic for me has been very efficiently resolved today by a caring and courteous and highly efficient member of staff at the Sale office today, her name being Shoshana Marks. Thanks for good service.","createTime":"2018-09-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b11ff004-8727-5ce2-860f-9b6999d7c0a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a foreign investor. My wife and I have bought several apartments through Thornley Groves. And we are using their full management service. I would like thanks Lori McPherson and Helen Woods​. Lori is professional, efficient and friendly. She helped me a lot during the during the transactions so that all of them could be completed smoothly. I am really impressed with her performance. For Helen, she is also a very efficient person. She can promptly reply my email in detail, even I was sending the questions to her near the end of the working hour. As a foreign investor, some problems would be too difficult for us to solve immediately. But both Lori and Helen give me so much confidence that Thornley Groves can manage the problem well and effectively. Overall, I am happy with Thornley Groves' service. I would recommend this company to anyone.","createTime":"2018-09-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2fcfcd8f-d865-52c8-bc41-e5357a8dd4d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I just wanted to thank Abigail at Thornley Grove. Very professional, polite and accommodating in helping me in my the search for a new home. I though I knew what I wanted. But the approach by TG has been different. I am really impressed how properties I did not consider where actually presented and I changed my view. Its commendable, and highly valued, when a letting agent takes a holistic approach. Compared to other agents I have experienced. I would say TG they take the approach of finding you a home, as oppose to a rental or property. They care !!! I am really impressed and delighted Abigail and the team have been so helpful, not in just the search but also helping to find what's right and suitable. I just want to thank TG and Abigail for making my search in finding a new home such a pleasant and the least stressful experience. Kind regards Chandra","createTime":"2018-08-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e7e65941-c1c6-55d0-aba5-6db27e396be2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette and Lori at the Altrincham office, The process wasn't the easiest but this was nothing to do with Collette and Lori and a lot to do with the chain. I would highly recommend Thornley Groves especially the Altrincham office. The process to sell was easy and the viewings were plentiful .I know you could do the viewings yourself but working full time I left it to the professionals .I would gladly use Thornley Groves again if I could only afford to live back in the area .","createTime":"2018-08-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6ca22e9-982e-56c5-8e0a-6401d0fafa9c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Cannot thank Doug and the team enough for all the effort they put into the sale of our house and to ensure we were able to get into our new home. They went above and beyond to ensure that things ran as smoothly as possible. We would recommend them 100% to help you with your move, cannot fault them.","createTime":"2018-08-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bf5665bd-ac6b-5b2c-9f94-18fc42b59ffa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We bought our first home with Thornley Groves, Caroline and her team have made this process a lot easier! They were always available to answer even the most ridiculous of questions and went above and beyond to help us. We can’t thank you enough!","createTime":"2018-08-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"020d37c9-2bff-5416-9b67-537c8308088e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They make sure the rent is paid on time every month and really look after the property so that I do not have to travel from Chester to Manchester","createTime":"2018-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"914608cc-5a2c-59ac-8b28-93dd80f8d4e5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All staff are very nice. But today I had very big support and job done by Shoshana Marks, Arrears Clerk, well done! Thank you, Sonata Liakstutyte","createTime":"2018-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cccafedc-0749-5463-a1aa-d68d30aaf621","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Shoshana did a great job arranging a reference for my new landlord. She kept me up to date with the process and had it completed in just under an hour after it was requested. I couldn’t have asked for more really!","createTime":"2018-08-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b0629220-9b03-5a84-9da0-c2dd26620e4f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom has been very helpful and pleasant to deal with, always happy to help and communication has been great!","createTime":"2018-08-28T23:00:00.000Z","locationID":"THF"}},{"id":"55518324-7912-51a5-8f32-07011f51d241","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Prompt response on any issues reported and sorted out at the earliest, on my account resolved issues the same day or within hours . Thanks a lot Charlotte and Sean !!!","createTime":"2018-08-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9b2e1907-e637-515b-9b15-d1d051399a83","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kate Garner was proactive and efficient","createTime":"2018-08-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a9d3e51-6538-5455-ba6a-03731baa3022","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The overall service provided is good. Helen Woods has been really helpful.","createTime":"2018-08-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"91e9bdfc-ccf9-500b-91a6-1581f0f07942","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom has gone above and beyond in his role, his pro-active and personable approach has made the whole process a joy. I couldn't fault his professionalism and knowledge, as someone who runs a business, I know what a difference good staffing can make and what a asset his attributes must be to homes4u. I look forward to moving forward with the property. Many thanks.","createTime":"2018-08-27T23:00:00.000Z","locationID":"THF"}},{"id":"d69b8713-4c0b-51dd-ab0c-bfd378185d04","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Shoshana Mark's for the first time this last week and found her to be very conscientious in addressing an issue and iin responding quickly. Many thanks Shoshana.","createTime":"2018-08-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"05b9daf4-1db3-5659-af7b-652745b0b7be","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found Thornley Groves Altrincham to be a very professional and effective agent for us when selling our home. Colette Raftery and Lori McPherson went above and beyond making a emotional and frustrating journey bearable and our buyer pulled out a week before we were due to move into rented accommodation. They did their upmost to get the house back on the market and we soon had another buyer. Would definitely recommend these guys!!!","createTime":"2018-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7cfd5bd-f760-5107-9b65-11d33357c88a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Moving in was very easy in contrast with previous estate agents we've experienced. Everyone was friendly and professional. Our building manager Aimee has been very helpful with all our requests so far, and all maintenance issues have been dealt with promptly.","createTime":"2018-08-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a014a0b0-8a4c-5e98-ac32-edc9f95dd7a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen Woods very helpful with Avvounts process and information.","createTime":"2018-08-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eadf7dc7-4b12-57d3-b625-ec3de2d5b116","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to give a special mention to Helen Woods from your accounts department who dealt with my query swiftly and efficiently and brought it to a very satisfactory conclusion.","createTime":"2018-08-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8a403794-e3b4-527a-8601-0c65afd41e33","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves sold my property in Altrincham in August 18. The team from the manager down were antastic and professional from the start of the sale till the end. They took over the sale, by arranging the viewings and negotiating the best price possible. I was kept upto date throughout the whole process. Colette Was the main person dealing with the transaction. I want to say a big thank you as she was amazing throughout the whole process. I would also like to mention Doug, Tracey and Lauren who all played an important part in the whole process.. once again thank you all for making the process seamless. I will definitely recommend Thornley Groves Altrinchan to my family and friend and would not hesitate to use their services again.","createTime":"2018-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b93f8ed9-41c4-517d-835a-f236ec3b72e5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The team in Altrincham office was professional during the whole process. Although I am not the \"customer\" but a buyer, my queries were handled in a timely manner. Colette was the main person dealing with the sale who has spent a lot of effort between the buyer and seller. Appreciated!","createTime":"2018-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"453569a6-38e1-5e42-b021-3b62154214e1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant customer service from Rachel in the Altrincham office, she was extremely helpful in finding our family home. A world apart from the previous estate agent we were dealing with. Thanks very much for all your help it was greatly appreciated.","createTime":"2018-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4f97a46f-c574-5ea2-8369-6dca8cba9a2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen Woods dealt with my queries quickly, efficiently and professionally.","createTime":"2018-08-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0327def9-7209-58a1-bdf2-d3f662a4ba49","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had my flat rented and managed by T G for nearly two years. The service I have received has been exemplary from finding tenants to paying me. This week the fridge in the flat packed up. I was told about this quickly and Leigh Johnson found a contractor and several quotes. She was amazing in sorting it out, getting back to me and keeping the tenants informed. Thank you Leigh and all at T G. Jane","createTime":"2018-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c88627a4-78e7-56c2-af0e-e3bc18654a7d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service in selling my house. Lori was excellent at getting it on the market quickly, dealing with viewings and giving excellent feedback. Collette and Tracey were both exceptional after offer accepted, keeping me informed and giving me excellent advice on the purchase of my next property. Exchange was stressful but they helped keep everything calm. Exceptional service from start to finish. Thank you Altrincham team.","createTime":"2018-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f8308193-fbd9-5d31-a4b4-6bca7819e151","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to express my appreciation to Viltaute Paulauskaite at Thornley Groves who helped me today.She was efficient, courteous and above all very patient while helping me sort out a problem. I wish all the people we deal with has the same approach, patience and attitude towards customers in need of assistance.","createTime":"2018-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f5b8276c-19f2-5441-aa81-0df5ba864a31","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson was very professional and patient throughout the process. She is a great employee for Thornley Groves. Excellent service all through. You’re a star !","createTime":"2018-08-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"554bb9b9-ec3c-57d5-8ae9-c369941f2228","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really pleased with the way the whole sales process was handled by Natalie, Stuart and Natasha. Would thoroughly recommend them. Thanks to you all","createTime":"2018-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cc0a4559-af22-504d-94f6-6ecd707c8b8d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional, friendly and responsive service from Natalie and Natasha in Manchester who made sure my purchase ran as smoothly as possible.","createTime":"2018-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"489eba3f-a1ab-5173-af10-6b998a73491e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks Jordan","createTime":"2018-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34435743-3098-5ebb-b4eb-72f050daa237","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I've got to be honest, my experience with Thornley Groves hasn't been great at all. I had a few issues with my property when I first moved in and it took them around 4-5 months to get everything fixed, including a broken cupboard door and alarm system. They were initially terrible at communication. It wasn't until I began dealing directly with Aimee Hobson that anything got done. Aimee has been outstanding at communication and has helped quickly and efficiently with every query I've ever had. She's gone above and beyond to ensure that my time in my property is enjoyable and for that, I can't thank her enough. I would very much say that your experience with Thornley Groves will depend on who your contact is there.","createTime":"2018-08-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a25613cc-b2fb-51cb-ae71-3a66c07860b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"happy to deal with Thornley Groves , you generally always get a reply & someone is on hand to answer straight away, Stuart Daniels has been excellent Oliver Tweats too & in particular Aimee Hobson has been excellent since I have been a landlord, Frankly I would generally only use these guys for purchase or Rentals , you could maybe show other Estate Agents how to operate ! Thanks you kindly Mr C A Bauer","createTime":"2018-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8fa073a5-17d6-5dd1-b978-18c934eaa4a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Just moved into a new apartment and Katie and the team have been very helpful so far in getting any outstanding issues resolved. A strong first impression and hopefully a marker of the high level of customer service we can look forward to over the coming years.","createTime":"2018-08-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9e51e912-1325-585b-a672-78a13bd2b4b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good compared to every other letting agent I have worked with. Very efficient systems make working with them easy.","createTime":"2018-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"53bed08d-d956-5658-a6ef-ede96cf5f1c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson has been fantastic for us - quick response times and always pleasant - long may it continue! Thanks Aimee","createTime":"2018-08-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e279fb3d-883e-5955-8c67-ad12223144a3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves act for me as a Letting Agent on a couple of properties and they are very good at arranging and finalising matters in a very efficient and timely manner. In the event that some extra admin is required, I have found them to be particularly good. I was contacted by Shoshona Marks (rental arrears) who notified me of an issue and then took control of it for me in a pro-active fashion until it was resolved, keeping me updated regularly. Both the tenants and myself have been helped by her efforts; many thanks.","createTime":"2018-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"537e1094-6bec-5262-ad99-d0a800834e2d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Groves Manchester for some time now and have found them to be most helpful at all times. This includes, rent, maintenance and any issues I've had. Lately I had to obtain some required paperwork and with the assistance from Helen Woods/Accounts Clerk, my issue was quickly resolved. During my time with Thornley Groves I have dealt with other members of staff and have found them to be very professional at all times. Tom L","createTime":"2018-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9625a712-b144-5834-8c49-eb618366ac37","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service provided by Thornley Grove. In particular I was in close contact with Jordan and Natasha. Due to my own and the sellers circumstances, the purchase went through in just under 6 weeks. I was well informed with the progress, and all questions asked were answered quickly and effectively. Plus, they were wonderful, genuine and friendly people to work with which made the process more hassle-free. Highly recommended!","createTime":"2018-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef47c833-8370-5313-86bf-b5e7603b91d6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have always had a very good service, and they keep us up to date with e-mails regarding any changes regarding property renewal and information about new tenants.","createTime":"2018-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"966c7521-0d4a-5aac-bf49-46d16108d3b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette is a real asset to your company. She has overseen our sale and been on the ball with everything. Thank you Colette for your great service!","createTime":"2018-08-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"03735cdb-30ea-5f56-bce6-021339bfe4df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I used Thornley Groves Manchester for the sale of my property and was extremely pleased with their service. In particular Natasha Conway & Natalie Richards where extremely helpful, humble, kind and patient thoughout the sale process. The sale process was tricky from start to finish and they guided me the whole way through it with the upmost professionalism. Their correspondence was always prompt and informative. I can’t thank them enough and would recommended Thornley Groves and these 2 EXTREMELY HIGHLY.","createTime":"2018-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3031fe49-7644-5f67-9c41-87e6db55949f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can only say good things about them so far..Richard has been helping us a lot. He is so patient with us dealing with our landlord and the issues we are going through.","createTime":"2018-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"41c02797-403b-5666-b9b6-4425d5f9e390","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I was very happy to have a recent query/admin matter dealt with very promptly by Helen Woods which I must say is a great improvement to my experience with other departments I was dealing with last year, Keep up the good work","createTime":"2018-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd947293-0dba-5d32-b179-71b83e69c2c3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service,friendly, efficient and very helpful. Clare, Daniel and all the staff at the Swinton office kept us informed every step of the way and did everything they could to speed up the sale. Our sale was a previous tenancy and as well as the tenancy and sale, the team were so professional and so much better than the previous agents!! We would thoroughly recommend Thornley Groves for both letting and selling. They certainly earned their fee with us and will work equally hard for you.","createTime":"2018-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"878ab8a4-d702-5d95-bd9d-78161fa64538","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have recently used Thornley Groves Manchester for the sale of our property and I have to say Natalie Richards, Stephen Clayton & Natasha Conway where excellent start to finish. They were always there for any questions and queries constantly chasing things up for us to complete the sale as quickly as possible. I can't recommend them enough and they will definitely be my first port of call when I buy my next property! Many Thanks again Holly","createTime":"2018-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ddba0606-fe04-503c-889b-7cd6328a9ead","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient and professional service administrating the referencing and new tenancy. Thank you especially Aimee Hobson at the Manchester office for your patience, excellent communication and professionalism with this matter. I would definately recommend!","createTime":"2018-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"caccb693-de63-5156-8947-a8b62c670597","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you for the valuation and information provide.","createTime":"2018-08-13T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"74614d34-06af-525d-b413-01acb54472ce","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great experience looking for a home to rent with homes4u. They were very professional, providing excellent customer service. Georgia has dealt with us throughout the process so far, and she has been so helpful and patient, answering our many questions, which has been so valuable to us as my friend and I are new to renting in the UK. We appreciate it and will recommend homes4u to any friends looking to rent.","createTime":"2018-08-13T23:00:00.000Z","locationID":"THF"}},{"id":"9f87836b-bd37-5113-8f3e-c833f3c7bf25","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Having experienced relationship with Thornley Groves as both a buyer and a managed landlord. I have always found the company and their staff to be very Helpful and Knowledgeable. Hence, I have continued using them for the past 3 years","createTime":"2018-08-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"26659c4e-83f3-5e21-ab01-ac9df93ea7df","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Absolutely fantastic service from Shazia! Really friendly and personal service ans helped us find a lovely house!","createTime":"2018-08-12T23:00:00.000Z","locationID":"THF"}},{"id":"c1273831-b399-5ac9-bffd-4b598650c6b9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and very understanding when issues occur, would highly recommend!","createTime":"2018-08-12T23:00:00.000Z","locationID":"THF"}},{"id":"45a325f9-481d-52dc-a89b-4bea3c5214f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley grove estate agents are the best in the business. I will always deal with them. They are trustworthy and provide an excellent service. Thanks","createTime":"2018-08-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"210a8c36-76f5-5f78-9c11-01624d82b354","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A new tenancy was sorted with Tarin, who was very helpful throughout the process in completing the paperwork properly and quickly!","createTime":"2018-08-09T23:00:00.000Z","locationID":"THF"}},{"id":"ab454fd9-108a-5470-bd17-3ea2824464d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent letting service from Tom Barnes and team in particular Iulia Corlaci, from marketing, tenant find through to move date. Impressive service all round.","createTime":"2018-08-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f100dd2-adea-5004-b947-09f92416acf6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves were extremely helpful with helping us to find the right property. They were flexible, understanding of what we needed, and very likeable too. We felt well informed during every step of the process and we would recommend them to anyone. Special thanks to Rachel Plowman and Alli Coleman. Thank you for helping us to find the perfect flat!","createTime":"2018-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"032584ae-4958-5ba7-831b-7571056e8b22","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"First class service","createTime":"2018-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b6fa3b22-cf45-5aae-af62-f54f22a2cfcd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As the landlord i rely heavily on the support of the TG team to keep me updated inparticular regarding change of Tenants. Aimee has been very supportive and has ensured i am kept up to date in a timely manner.","createTime":"2018-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f03a6cd6-57e8-51a1-8c41-5cd772a9c23c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"8 years or so working with Thornley Groves. Good, consistent service and help, most recently from Helen Woods. Thanks. Alex V","createTime":"2018-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b6a9391-b778-51d8-8e1a-56da8fb9ee37","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natalie Richards and Natasha Conway were both very helpful in the sale of our apartment.","createTime":"2018-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ce26579-5ca1-54d8-b5a9-87afbe4c60e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very prompt and professional service from Helen Woods","createTime":"2018-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bffd92b2-0f78-5d67-bfa4-ce64dfd03393","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It's a pleasure to have such a professional and approachable sales team to help us. Special thanks to Natalie Richards, Natasha Conway and Jordan Allcock and their team for their support.","createTime":"2018-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1db9ca29-dad1-5916-b4c3-fe8450b45f6b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"always get a quick response from Helen Wood if there any any problems with my rented property.","createTime":"2018-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"41fad440-191b-5630-bcb8-30dc4f88d359","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great services always through thornley groves especially through Val our agent. Only criticism and loss of star is A new annual fee of £135 they have introduced when renewing a tenancy each year","createTime":"2018-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a42b0325-8c1a-5f6a-bb66-41de1d6138e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We rented a property with Sale branch of Thornley Grove, everything was handled smoothly and efficiently. The staff member we dealt with was friendly and answered all enquiries we made quickly and fully.","createTime":"2018-08-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2d5de0a-73da-5594-bac1-93931ae576f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha Cox, on the few recent occasions I have spoken with Natasha for help, she was pleasant, friendly and helpful and helped resolve the problem without issue.. Thank you.","createTime":"2018-08-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2adc64fd-8b5e-51db-9fcf-d8da32be55a7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We've had a great experience so far with Homes4u and have been working directly with Tommy who is very friendly and professional. We found the Homes4u agency fees reasonable and they are very helpful and responsive to any of our questions regarding the property in general and particularly the maintenance of the property is being handled quickly.","createTime":"2018-08-01T23:00:00.000Z","locationID":"THF"}},{"id":"51993184-bff5-5d02-8128-0e599e2e6cf2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shosh was very helpful in changing the date my rental payments","createTime":"2018-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7afaca71-c5e5-5ff5-8ff8-9c6f4b39eee4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I encountered many issues with my first buyer who consistently gave false information and was unable to complete the sale on many different dates put forward by his representatives. Throughout this difficult experience, Carolyne Brindle at the Sale office was working tirelessly, liaising with the buyer, his financial advisor, his solicitor and my solicitor. Throughout this time, Carolyne telephoned me with updates on a daily basis. Due to broken promises from the buyer, I was left with no alternative but to eventually pull out of the sale. Thornley Groves marketed the property again and a new buyer was found straight away. This time, everything ran smoothly with Carolyne keeping me up to date with progress.","createTime":"2018-07-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"45cd1968-5a5f-5c40-9eb6-a6bd37cbd787","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Bought an apartment recently in Manchester. The level of service given by Thornley Groves was fantastic. Kept me updated on progress through to completion. Always friendly,helpful and nothing was too much trouble. Special thanks to Natasha and Stuart for all their help. Would recommend Thornley Groves to anybody looking for an estate agent willing to go the extra mile.","createTime":"2018-07-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e773808-d1c1-5bad-b530-9a50c13f4fed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you so much Katie Garner for you support and diligent problem solving, which was dealt with immediately,.in a very professional manner. I have been a longstanding landlord since 2007 and can recommend Thornley Grove Estate Agents first class. Many thanks, Kind regards to All, |Pauline Rogers","createTime":"2018-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bead6b74-6a6d-5e3a-ab42-b6790b53f1ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shosh was very helpful and clearly explained the problem. She communicated swiftly and effectively and was able to bring the problem to a swift conclusion.","createTime":"2018-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d8837f9d-1401-5f56-8393-ba23989b9fb9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Much Appreciated. Thanks a lot! Aimee is a lovely and professional person.","createTime":"2018-07-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ef4fc2c-771c-5265-a09d-a89c5ae1edd9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Not the easiest transaction due to the legal process being protracted. Carolyn was extremely professional and supportive throughout - a pleasure to work with.","createTime":"2018-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2402726-3110-5ab1-8d36-9214b62d6bb9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service by the Accounts personnel, especially by Mrs. Helen Woods","createTime":"2018-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f0ae3212-d8ca-59c3-b498-9ffffa3ffebb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently started using thornley groves to manage my property in Manchester , I had problems with my previous agent and it was sorted out efficiently and quickly , I’ve been dealing with a lady called Viltaute Paulauskaite , her professionalism has been unrivalled and I can’t fault the service I received , I would recommend any landlords to use thornley groves to manage their properties .","createTime":"2018-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"634d512a-3d13-5292-8e2f-1e879f3872e0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Thornley Groves! We couldn't fault it in any way. Chris Bond was our main point of contact and he did an exceptional job. Thanks so much for making our house move a stress-free one!","createTime":"2018-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8956ecca-ac19-5aa0-a44e-8cdccabfdf5e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic quick service, much better than other estate agents I have dealt with.","createTime":"2018-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"154353fa-0bea-5970-8275-102ed85924f8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Provide effective and efficient services.","createTime":"2018-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d74d954-25aa-5c1b-bef9-d0d81a055060","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Overall very well service.Sometimes they do not respond on time and you have to send repeated reminders and/or escalations.I always have this experience when i need to relet my flat.Thanks to Thomas Barnes the issue is solved but i need to try very hard. I also need to praise Gabrielle Roberts for a very professional feedback she gave in the latest rental of my flat.","createTime":"2018-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7ebfd9e7-cb00-5564-96ca-6ad5f18dd9f5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Faultless service regarding my purchase of a property on Woodheys Drive. Carolyne Brindle was superb at dealing with things promptly and efficiently. Well Done Thornley Groves!","createTime":"2018-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"26bec04a-6177-5a7c-995c-1c6b7fc53f92","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Mixed views really, some great and some bad. Wanted to pay monthly but because of my credit rating, it got declined. I then offered to pay a full year upfront and the estate agent refused to go back to the landlady and ask. In my opinion that was totally unacceptable. We then spoke to the manager who put the offer forward for us and it got accepted. We were then told to communicate via email and not to phone as my partner phoned far too may times! Again in my opinion, that was wrong. However Abigail and Phoebe in the Altrincham branch restored my faith and made me change my opinion. Excellent service from them both helped my move a lot smoother from the bumpy ride we previously experienced.","createTime":"2018-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"26bacb01-5802-5945-9cc4-64b628a81228","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I wasn't too pleased with the way issues were handled previously as it took forever to get a response from staff regarding repairs with no results, until Richard Lowey at the swinton office was put in charge of the property I am renting. Responds to emails and phone calls asap, very nice and polite and always willing to help. Amazing!!!","createTime":"2018-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"07f43fd2-477c-5633-9f95-abf479770938","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves is an excellent company. Incredibly professional, reliable, and of the utmost competence. I’ve found the level of efficiency of the team to be of the highest standard. Particular thanks to my regular point of contact, Helen Woods. I would highly recommend Thornley Groves.","createTime":"2018-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"66ce1a84-db07-5b0a-9109-7ede93db2784","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like Tracey Bentham & team for all your help & service through out the home move. It has been partly stressful but you have made it a lot easier for us. And so you get a 5 star rating!! 😀","createTime":"2018-07-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4965473b-0002-57b6-9939-b5ad32adcc44","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves services are excellent, especially their account management team and in particular I should mention Michele Deeks. She is my go to person for every tenancy related queries and she is quick to respond or direct me to the right channel if something needed to be fixed. Yes Thornley Groves and their team Truly deserves a 'Five Star' rating","createTime":"2018-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"099d0b96-2f3c-5b6a-8d86-f2c6e580ec6f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient","createTime":"2018-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e441f05-659e-5e36-b1ca-5a668eb63d2e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently, I had to source a property for rent for my mother in law to live in the Altrincham/Timperley area whilst she was staying with us in Cornwall. We located a suitable property on the internet and were put in touch with the Thornley Groves office in Altrincham. Without exception, the staff in the office were polite, outstandingly helpful, supporting us every step of the way. We could not have asked for a more knowledgeable and efficient group of staff. In particular, worthy of mention was Alli Colman who we spoke to initially and arranged the viewing by another family member; then we were supported by Abigail Adae after the viewing for all the administrative support and paperwork. Both ladies were a delight o speak to and are to be commended for their professionalism. It would not have been possible to secure this apartment, which is ideal for my mother in law, without them.","createTime":"2018-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a0a499a6-819e-5b14-ba4c-8450d32e00a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen Woods deploy her excellency in her work in whatever way since day 1 we asked Thornley Groves to handle our two purchased properties in Manchester. We rely on so much her professionalism as to keep our balance book clear and precise. With this, it does not mean we will not check our books, we cross check the accounts and make sure the entries are right. There were times we have found minor errors and Helen did investigate and make correction right away. What's more - she also reply with explanation to make sure we understand. She also insert a link for the HMRC reporting tax to us. We are very happy to have Helen Woods assistance and help. Thank you Helen!! Keep up the good work!!","createTime":"2018-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fafc3647-8063-53d3-9fc7-230e4d7c4f39","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have dealt with Helen Woods at Thorley Groves on many occasions. She has been prompt true to her word and kept me Informed at all times. This has helped me concentrate on other matters knowing everything being looked after by Helen. Kind regards Peter Rogers.","createTime":"2018-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b312cafa-448c-5319-a464-63851377ef64","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am really happy with the service I received.","createTime":"2018-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9f249db-ee38-5bab-a20c-dae4498596f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Had trouble with getting our property at first but by pushing and pushing we finally got the property we wanted. Abigail Adae and Phoebe Thomson from the Altrincham branch, have really helped with there professional, polite and fast responses to my emails and helped smooth things out from the very first people we dealt with who were not very polite. Overall I am now happy to get great service from Abigail and Phoebe. We were told not to call anymore by the manager and deal by email. To me being a customer service technician is totally unprofessional!","createTime":"2018-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec8f8002-ef74-599f-83bd-040fa9f6cd16","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"5 stars for Helen Woods for instantly responding and assisting with all of my issues, by providing helpful advice and guidance and showing understanding and great professionalism!","createTime":"2018-07-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a4d5b62e-2ef7-547c-9455-5af4645358d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"5 stars for Shoshana and Sean - both have been extremely helpful. Unfortunately the same cannot be said for other members of staff at Thornley Groves Altrincham.","createTime":"2018-07-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ad67ddd-6d20-5cb1-90e5-426a054565af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Osvaldo and the team successfully resolved an ongoing problem with the tenant. I would be more than happy to recommend Thornley Groves in the future.","createTime":"2018-07-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c9093bc-1a78-5b60-8782-7d59ba97a0c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional and helpful agency.","createTime":"2018-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"725fd590-b5af-5866-ad6f-2806bf9ee866","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My involvement with Thornley Groves Estate Agents' Sale branch and directly with Lauren Hamilton involved me sending various documents requiring a speedy turn around. I found Lauren to be both confident and knowledgeable which immediately put me at ease knowing that I was dealing with a professional. The process we went through was quite complex but Lauren expertly guided me through everything I needed to do culminating in a swift and beneficial conclusion. I have no hesitation in recommending both Lauren and her employers to anyone looking for Estate Agents.","createTime":"2018-07-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"57be2963-1a92-5c5e-a40b-704cd6804710","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley gorves helped me alot and it is a good agency if you are thinking of renting and the people who are working there are very helpful especially Holly jackson helped me alot when checking out of the flat she came by time ,explained the procedures very well and she knows exactly how to deal with her work","createTime":"2018-07-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"27563a50-e754-5d38-8d30-6d4721011e9b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Shoshana in accounts who patiently and politely dealt with my queries yesterday. As always top notch customer care who always treats you as priority!","createTime":"2018-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2c1fa4e3-a62e-552c-ab38-8b794b5817c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Abigail and All have both been a huge help in helping me rent my apartment. A completely seamless experience.","createTime":"2018-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b915c53-217b-5d37-a007-c8b010d03f14","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Grove staff were courteous and helpful during the sale of our property. However, regular communication was not always forthcoming, leaving us unsure of where we were up to in the selling process, and what strategies were being employed to move things along. Otherwise everything else was fine.","createTime":"2018-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"75f1f072-84a2-5b60-aa11-9be119b5f2ca","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Helen and Carissa dealt with my query once raised quickly and efficiently, thank you Telford branch","createTime":"2018-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc95676e-eb10-5461-884e-ef58c4096d90","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shosh dealt with chasing tenant quickly and effectively.","createTime":"2018-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c9978380-8a31-5a77-8cb8-04650364724b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff at Thonley Groves in Sale made our move into our first house run as smoothly as possible , after previously dealing with online estate agents , which was useless, we were relieved when we found our dream house in which we could deal with real life people - in person. David was patient enough to show us round the property 3 times, and was able to answer all the questions on the house and the area ( something which many estate agents arnt able to do nowadays it seems ) . Christopher Bond dealt with all the paper work immediately and was always quick to respond and helped with all out queries and Carolyne assisted in getting us through to completion with constant communication in chasing all parties. The staff in the Sale office are all extremely friendly and helpful, and I have already recommended them to friends selling properties. We will defiantly be using Thornley groves when we come to sell our property. They should be an example to other estate agents.","createTime":"2018-06-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7a7e32bc-f930-5eba-bf89-fb561244e3f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This was my first investment purchase. Thornley groves registered me for property alerts and contacted me when a property became available. They suggested this particular property as they knew exactly what I was looking for and it was ideal. They made the process stress free and guided me all the way. I would like to thank Dan, Clare and Caroline at the Swinton branch for a great service and would highly recommend them if you are looking to buy or sell. I will be using them in the future to rent and sell and they will be my first port of call when I am ready for my next one! Job well done","createTime":"2018-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"622e444a-0cb5-58e0-92c6-39987920e0a2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli and Abigail helped make the stressful process of renting another property as easy as they could for me, I really appreciate their care and understanding as all staff at Thornley Groves have in my previous renting experience such as Rachel and Michele thank you all xx","createTime":"2018-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b211142-0388-57cd-bce1-88d569675b4a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rachel at the Altrincham branch helped with everything I needed from viewings through to the move. The service was friendly, prompt and efficient. I would recommend the Altrincham branch of Thorney Groves to other customers.","createTime":"2018-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"71a2c61c-8450-522f-9926-bc41f50bff6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen Woods is consistently good and has helped me on a number of occasions - a valued employee !","createTime":"2018-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dafe3772-8d38-505e-9269-8eca385017ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional, precise and flexible when needed. Leanne Bourne and the Manchester office in general where excellent through the whole process","createTime":"2018-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fb019126-66ad-55c3-900d-4703a7ee0255","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Our agent Elios was easy to contact and kept us informed of the progress at every stage. He was down to earth and understanding and facilitated our very demanding needs the whole way and we have competed in just 2 months.","createTime":"2018-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"76a8b98b-6caf-5ee6-8e7b-9792ddfade2c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would highly recommend using Thornley Grove city centre branch on John Dalton St. Stuart Daniel's customer service was exceptional and better than any other estate agent i've ever encountered. We had valuations from Purple Bricks and House Simple before Stuart who both valued our apartment 25-40k lower. Thank God we got a third and final opinion from Thornley Grove. At first we thought maybe the higher valuation was pushing our luck but we gave it a go and had an offer within 2 days of marketing, a bidding war within the week (Stuart really knew how to get the best out of people) and we had agreed OVER the asking price just 10 days after the property went on Right Move! We and the online agents must have been clueless on house prices and it really paid off for us to go with a Thornley Grove. Jordan also conducted some of the viewings and both him and Stuart's communication was great throughout, always leaving voicemails etc. Stuart's support throughout the sale process was fantastic, along with Natasha Conway who also helped progress the sale. The service we had selling our property with Stuart at Thornley Grove was 100 times better than the service we received from Swetenhams dealing with the purchase of our new property. Would highly, highly recommend!","createTime":"2018-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"432555c9-792b-5a07-a0da-856212a97281","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very Efficient and Helpful This review is in relation to the Altrincham office and in particular Sharon Goddard. Im very impressed with the efficiency Sharon has showed in getting minor issues sorted, having been a tenant in the property for nearly 6 years there is now various parts of the property showing their age, Sharon came in when TG took over from Hallmark and made a list of things she thought needed doing and basically got them sorted. John the contractor has done a great job and always does what he says he is going to do. Im extremely lucky to have a landlord who is also happy to have me as a long term tenant and is willing to reinvest in the upkeep of the property. Any problems have been sort quickly and no fuss. Thanks to all parties for taking the stress out of renting. Thanks Matt","createTime":"2018-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"03b11df2-8a91-50cc-90cb-d77b81eadc6c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everyone had made such a big effort to fit me in as quickly as I could into my first new home. I am exremely greatful for that and I am really happy with the city centre flat.","createTime":"2018-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1016b7be-220f-5f99-b1a6-b74f869d90a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Many thanks to Carolyne at the Sale Branch for all her efforts in our recent sale it was at times a difficult and lengthy process with delays out of her control lower down the chain.Carolyne kept us fully informed on a regular basis and was always professional and helpful .I hope you liked the flowers thanks for your efforts Pauline & Graeme","createTime":"2018-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b652dd51-f494-55a9-8bca-5434c840810e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha was great - She's helped us speed through two purchases and is very switched on to keep things moving. Looking forward to using again.","createTime":"2018-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"126b792b-b02c-5304-8107-bf08995d4b5a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha was extremely helpful with my issue. She responded extremely promptly & solved my query in about 30 minutes.","createTime":"2018-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a790d22e-f66c-524e-90fa-9458fe7a6674","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everything seems to run very smoothly at Thornley Groves, I have been very impressed with their customer service over the last couple of years. Recently had a small issue which was promptly sorted out by Helen Woods. She was very efficient and eager to get it rectified as soon as possible.","createTime":"2018-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e705c26-5e5e-5a26-9045-3547de362a1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha at Thornley Groves letting department Manchester has been fantastic the way she has helped me the past year.She has been quick to respond to any issues I have had. The chasing up of rent talking to tennents etc. She is polite informative ad cares greatly for her job.","createTime":"2018-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ce0ac712-1300-5853-861a-9b1259140673","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Everyone I interacted with were helpful and friendly especially phoebe and Shoshana. Many thanks for making my stay and exit hasselfree","createTime":"2018-06-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"73cc40d4-3eb7-5fa4-925d-c1df70967efa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Anthony Waring saved our ass when a landlord almost pulled out, I couldn't ask for better service. I'd also like to thank Qays Anwar at the Withington Office for guiding us through negotiations so on. Extremely happy to rate both of them and the whole office very highly for all the time we spent working with them. Big ups to Anthony, Qays and Frankie too.","createTime":"2018-06-24T23:00:00.000Z","locationID":"THF"}},{"id":"1e8df72f-3080-5638-a315-f76f1d49d6ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just completed on an apartment & the team at Thornley Groves, Manchester were professional, efficient and friendly. Thanks for help with the search, flexibility with viewings, and also the support with queries during the purchase. Very happy with the outcome. Good luck Jordan Allcock, Natasha Conway and Natalie Richards.","createTime":"2018-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e6645bfa-ab1d-5e5e-8184-ceb409589621","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am new to renting and was really impressed by the professionalism, efficiency and kindness shown to me by Samantha Williams in the Sale office. Samantha was a great help in my dealings with the landlord and I am very pleased with the property!","createTime":"2018-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"246418ab-b182-5090-9757-d95334dd999d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had some great help from Antony today after nearly losing the contract on a house just over a week before move in date. After hearing some bad news off the landlord we went into the Fallowfield office and explained our situation to Antony who called the landlord himself despite not being the person in charge of our case, and managed to secure our contract. Thank you so much for saving us a load of stress, we really appreciate it!","createTime":"2018-06-20T23:00:00.000Z","locationID":"THF"}},{"id":"d212c2f5-18ba-56e5-be09-559d3e42f790","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen Woods has always been very helpful and responsive to any queries I have made . In recent days she has been good enough to dig out information I needed quickly and has been both polite and timely in her actions to remediate my needs. She is an excellent employee and is a credit to Thornley Groves","createTime":"2018-06-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"32f74eee-44e4-5930-ade5-0c663f4c9820","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana at Thornley Groves dealt with my concerns. Polite professional informative. Also it wasn't even her section but took the time to give me answers.","createTime":"2018-06-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"508376c1-996f-52ac-b6a8-7539dbc77cb8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Carolyne Brindle from the Sale office has been very helpful, friendly and efficient. I would definitely recommend.","createTime":"2018-06-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"701451fb-cde3-5041-a20c-7a58d45e62fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Stuart Daniels on my sale and purchase. He was always on time for appointments, reliable, had great knowledge of the market, quick to return calls and emails and on top of that was a pleasure to deal with. Stuart and his colleagues Tom and Natasha were a great help in nudging things along and helping me complete on time - in fact more helpful than my solicitor. Would absolutely return to Stuart in the future and would happily recommend Thornley Groves.","createTime":"2018-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3593beb0-71c7-5665-b27b-2b497da48c72","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We used Thornley Groves to buy our first house. Colette Raftey has been amazing throughout the whole process, very informative and helpful. It's an exciting yet scary/confusing time buying your first house and Colette has been extremely patient with us as we asked questions or didn't quite understand something, She really is an asset to the company. I would recommend TC to anybody looking to buy a property.","createTime":"2018-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"75f558db-de5b-588f-b106-978c891c7821","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have just exchanged contracts on the sale of our property in Sale and our delighted with Thornley Groves. The team were always pleasant whoever we spoke to and they all seemed to know exactly where things were up to. Carolyne, Chris and David made a stressful process fairly straightforward and I would not hesitate to sell with them again.","createTime":"2018-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0f57dba-07d5-562f-a09f-c653ed835f2c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a good experience with Thornley Groves, especially at the time of the checkout procedure, which happened very smoothly and the staff was very attentive and helpfull, Holly Jackson in particular.","createTime":"2018-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2dabc961-d07a-5c77-b910-da102fc575c1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee has been helpful in dealing with the paperwork for our Manchester rental.","createTime":"2018-06-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"58d5f52b-f347-5060-8e6f-9fb65afb62e6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Everything has been so far so good. My agency branch is Thornley Groves Southern Gateway, Whitworth Street West, Manchester, and my property manager is Aimee Hobson. For now, I haven't had too many problems, and when I needed assistance, Aimee was happy to help. She is quite quick in replying queries, and that is great. One issue is that the maintenance company is not quick in solving issues. For example, I had a problem with one of the taps of my shower, and although the agency (Aimee) responded quickly, the reparations took place several weeks after, which was not nice. Anyway, as for now, everything has been good. Cheers!","createTime":"2018-06-18T23:00:00.000Z","locationID":"STY"}},{"id":"52126549-3d05-54bc-b294-844f2155b8d8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I’m a Landlord and Thornley Groves are currently managing my property. To be completely honest my experience with Thornley Groves has been a bit of a mixed bag. Some of the staff are very good others less so. This review relates to my experience yesterday when I raised an accounts query. I was transferred to Shoshana Marks who was extremely pleasant and helpful. Shoshana resolved my query promptly and efficiently. If all my experiences with Thornley Groves were handled in this manner the company would also get 5 star reviews. Thank you Shoshana for your excellent customer service.","createTime":"2018-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9af530a6-202d-585a-8911-e695dc60482c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Everything has been so far so good. My agency branch is Thornley Groves Southern Gateway, Whitworth Street West, Manchester, and my property manager is Aimee Hobson. For now, I haven't had too many problems, and when I needed assistance, Aimee was happy to help. She is quite quick in replying queries, and that is great. One issue is that the maintenance company is not quick in solving issues. For example, I had a problem with one of the taps of my shower, and although the agency (Aimee) responded quickly, the reparations took place several weeks after, which was not nice. Anyway, as for now, everything has been good. Cheers!","createTime":"2018-06-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"76e5af38-8d1d-5d0e-93e1-9f5664c0397f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Thornley Groves and Colette Raftery. As first time buyers the help and guidance that Colette provided was extremely helpful. All of our queries and requests were answered in a timely manner and the flexibility shown to help us with viewings and access to our new property was superb. Were we also given recommendations to solicitors and local contractors which was very useful. I'd have no problems recommending Thornley Groves and Colette.","createTime":"2018-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"77782fc3-b79c-57dd-a2d9-7d54ab3d0d39","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent. I am satisfied with the service provided by Thornley Groves (both purchase of property and rental service). Helen Woods is the person who manage my account. She is responsible and helpful to me. Thanks a lot.","createTime":"2018-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"51c1edbc-ecb2-5a2e-bade-0cc152f5f1a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"really smooth and easy process to renew the tenancy. Efficient and polite way to provide with the paperwork.","createTime":"2018-06-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aefc2271-706e-54cc-b9db-91412c0ec8e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient and freindly service from Thornley Groves, excellent communication throughout the process of selling our property. Collette Raftery and Douglas plant were particularly helpful in assisting with any queries we raised I would highly recommend their services.","createTime":"2018-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f10fb24b-7c46-58d0-8630-d474f3eda469","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"As a rental company they are very easy to deal with, as responsive as their clients let them. They return calls promptly if you leave a message. I had a payment error that meant I paid too much and they fixed that in a matter of hours. We also had a problem late on Friday evening and tried to contact their maintenance department which according to the message had closed for the weekend but someone called us back with in a few minutes. We've only had minor issues and they resolved these very quickly.","createTime":"2018-06-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ae3ae4a-25ac-588a-88ba-b1396458f971","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"The initial securing of the property was very easy and straight forward and I always got speedy replies from the agents there. Helpful and friendly. Only giving 4 stars because some of the following applications were tricky due to me being between two jobs, but that wasn't because of homes4u themselves.","createTime":"2018-06-13T23:00:00.000Z","locationID":"THF"}},{"id":"98b27315-bf12-53a3-be32-e6fb4eb49eb2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really nice experience with this company. Frankie was really professional and supported me in all my enquiries, responded promptly and provided suitable options that fit my needs. Would definetly recommend.","createTime":"2018-06-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fda088a4-f50b-5c38-aa0b-e02044024ddc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks is a great person and try all efforts to make his job a perfect one.Thanks a lot!","createTime":"2018-06-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"00270f69-d44e-57cf-8aec-49fc452f6f0d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dealt with Chris Bond at the Sale branch. My let property which was managed by Thornley Groves was marketed with the tenants still living in the property. Within a couple of weeks a Buyer was found and the property was successfully sold a couple of months later. Throughout the process I was kept in the picture and my tenants were dealt with in a courteous way with viewings. An informative market appraisal was given and I consider that the purchase price I achieved was very reasonable given the short timescale it was actually marketed in. Overall I was very happy with the professional and down to earth advice I was given and I would not hesitate to recommend this Agent to anyone considering the sale of their property in the Sale area. It's all down to the individuals you deal with and Chris and his team did a really good job for me.","createTime":"2018-06-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2f1923d6-a901-5c4a-b110-3d09fb152f56","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Aimee Hobson in the lettings team. Very prompt and helpful Pleasure to do business with Thornley Groves & especially Aimee Hobson.!!","createTime":"2018-06-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee9f9eab-b72e-5793-a110-75cfb4c7f939","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Helpful and commercial. Helped move things along and provide pragmatic solutions. Would definitely recommend.","createTime":"2018-06-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c8b5ca6c-995a-5b2b-ba0f-5a5ac641ab51","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great agents, can't fault them. Very helpful and quick to respond to any questions you may have","createTime":"2018-06-12T23:00:00.000Z","locationID":"SWN"}},{"id":"4ecc9219-5d57-5477-aacc-6c382321aac4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Been in my lovely new property for a few weeks. Had 2 maintenance issues, both non-urgent, however both were arranged to be sorted within 24 hours at a time convenient to me. Sharon Goddard was most helpful!","createTime":"2018-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"686b08e1-de1f-5ec2-b244-74a7b9d7a131","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, both in managing my flat and, more recently, in its sale. Tom & Natasha were quick to respond to any queries I had, and chase up on things when required; friendly & professional.","createTime":"2018-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0525f0b-328a-54f7-a0fd-12173eb0930b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Largely had no problems, however there were some issues. There were a couple of things that were raised towards the start of our tenancy that remain unfixed, although these are relatively minor things like slow draining sinks and a broken extractor fan over the hob. Anything that required urgent repair i.e. 2 instances in which there has been a leak, was dealt with quickly and efficiently. When we came to renewing our tenancy, I was slightly unhappy with the response times to our emails, however I believe that any new information was provided to us as soon as it became available, and there were no issues with sorting anything out","createTime":"2018-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1c151e64-7321-5234-aaf1-43ef76f9ca11","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great overall service, but I feel communication could have been better with regards to keeping us updated with our house sale and also appointments. Also I feel that they seemed to prioritise the buyer over the seller. Colette is very friendly and knowledgeable and I would like to thank her for our smooth house sale.","createTime":"2018-06-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d99c9a1-2be7-5921-ab16-5521bd636d69","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our dealings with T.H. have proved a really excellent experience and we are certain that we made the right decision to use their services. Our initial meeting with Lori McPherson was a pleasure and gave us great confidence that a fast sale would be achieved and it was. We must express a big thankyou to Colette Raftery who was most professional and kept us up to date on daily progress. She eased the pain of moving house for the first time in 44 years and helped us through this emotional time.","createTime":"2018-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"14eb8a19-2926-5cb9-89c7-e083f786a78c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service from TG As an overseas landlord I need an agent I can trust to sort out all issues in my absence. I get this service from Thornley Groves and get regular feedback from Aimee Hobson.","createTime":"2018-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dbcbba5f-5765-52b4-9b1f-f953400891ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would recommend Thornley Groves to my family and friends to sell there house, Daniel kept us well informed on feedback. and the move went really smoothly. just what we needed.","createTime":"2018-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f8a4d20b-7618-53ba-8dd0-baf1b728016e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Laura at the Sale office was brilliant in helping us find our first home - making the whole process fun and easy. Couldn’t have asked for better, a credit to the company. Dropped to 4 stars as sadly we’ve not had such a great time with the property management side of thornley groves.","createTime":"2018-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b5bd93f-2f8a-5daf-8e51-a0f599e01dde","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I would recommend Thornley Groves Altrincham to my family and friends for selling and/or purchasing a property. Collette kept me well informed of progress and managed the dialogue between myself and the vendors excellently and nothing was ever too much trouble. Thank you.","createTime":"2018-06-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"000c6619-f08f-56d7-8025-2fcc23af37cd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Found us a house at quite short notice, great staff and easy steps. Very clear communication even for me from a distance.","createTime":"2018-06-08T23:00:00.000Z","locationID":"THF"}},{"id":"89cb0edb-fd8d-5cd2-a93e-03434fcdc6fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I have been dealing with Thorney Groves over 3 years & overall they are great agents to deal with. Shosh & Stuart were really helpful & always took the extra mile to help as much as they can. Few incidents that frustrated but they were very helpful to get them sorted.","createTime":"2018-06-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"68c964bc-5ed8-57e6-8f98-15ac551842c4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I contacted Thornley Groves desperate to find a property to rent as I had been to other estate agents and found they were not approachable so didn’t feel comfortable , Laura Daniels answered my call and from the word go has been fantastic with everything,sending me updates on suitable properties , Samatha showed me round an apartment, and was great with me I felt really comfortable, I would highly recommend Thornley Groves . Thanks Laura & Samatha .","createTime":"2018-06-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"510dafcb-af98-51da-86bf-7d620fab7756","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"They have been very good in making the renting process that bit easier, in particular Georgia at the deansgate branch was very communicative with dealing with our requests and dedicated to making the process as stress free as possible, a very pleasant experience","createTime":"2018-06-06T23:00:00.000Z","locationID":"THF"}},{"id":"d394ce1b-ac36-5206-b8b6-dd72e307dae7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Natasha Conway and Tom Brook throughout the purchase of my new flat. Tom kindly found time in his diary for multiple visits to the property at inconvenient times and drove completion through effectively. Natasha was always there, keeping me up to date, chasing up with all parties to keep everything moving from start to finish - she has restored my faith in estate agents.","createTime":"2018-06-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"810cedc6-9a5f-57cf-b0c7-40b40dba6ffd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I must say, Tom Brook & Natasha Conway have helped me secure my dream home! Incredibly friendly and genuine approach, quick response time and proactive transaction handling facilitated a swift and stress free purchase. My requests for multiple viewings were arranged without any issues and all my questions were answered positively. Highly recommend the City Centre branch!","createTime":"2018-06-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d970b79-4f83-5d89-b319-f4c047894c47","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've had such a positive experience with Thornley Groves. I nearly used and online estate agent but I'm so glad I went the more traditional route. They made everything easy for me and I was able to phone or pop in for guidance whenever I need it.","createTime":"2018-06-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a29e0e3a-77c7-5c65-a42a-e8929d2aeb18","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner has been handling my maintenance issues for a couple of years now and she's always been very prompt in replying and following up with issues. Very helpful! Thanks Katie. Keep up the good work!","createTime":"2018-06-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b03611e-7e33-50a3-b105-066235ba9f95","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole process of selling my late father-in-law’s bungalow was smoothly and professionally handled by Chris.","createTime":"2018-06-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba72e038-cc5e-522e-adfc-77d36c88064a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"4 stars for Thornley Groves. Always provided good service. 5 stars for Chloe Jackson. Very helpful and pleasant! Thanks Chloe","createTime":"2018-06-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"724b65b8-2edd-57f0-a3bc-83da34837464","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My Daughter has just rented a property through Thornley Groves and we found the company very professional, especially Laura Daniels their Lettings Consultant who we dealt with. She was very personable, professional and helpful. She explained very clearly all the steps in the process, the timescales and what we needed to do. We have been so impressed that we have decided to sell a relatives house through Thornley Groves.","createTime":"2018-06-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7fa6c40a-0051-59cf-8bd6-28372f97fcd7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks is fabulous. Her support and service is brilliant. Love the personal touch i receive from her. She is a credit to the company","createTime":"2018-06-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"18afd89a-8a8b-51ca-8fae-74b1097ccfb1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves, Sale I just want to say a big thank you to the team at Thornley Groves Sale. They have been brilliant in helping me find a buyer for my property. From start to finish Terry Singh, Chris Willey and Carolyne Brindle kept me informed of everything that was happening and made it a little less stressful.","createTime":"2018-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef41a302-9553-5400-8abd-4c29593a244c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Carolyne Brindle from Thornley Groves sale office has been so friendly and helpful with our purchase! It has been a very stressful time and Carolyne has been quick to respond to any questions and has really helped the move progress We are really happy with all her help and would highly reccomend :)","createTime":"2018-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8c8b759-81cf-5a81-83f4-ed03f490322b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This review is specifically aimed at Shoshana, she is an excellent arrears clerk. she is very efficient and she has excellent communications skills - asset to Thornely groves. thank you.","createTime":"2018-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"161c5ebe-bd81-5e59-a2c9-a41715f18e6f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant customer service, very understanding and patient with problems. Definitely the best estate agents I’ve dealt with.","createTime":"2018-06-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2b9f126a-ea46-5372-9b8b-87a53a8fdeb2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Garner is so quick and efficient at sorting any issues for me. Right from the word go, with issuing me the new code for the apartments within seconds (when I was standing outside in the rain!) and to getting a plumber round this morning to fix a leak. Highly recommend Katie.","createTime":"2018-06-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2881f343-0273-51a5-a87f-33c36f24be10","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can very highly recommend these guys!!! Thanks so much for all your help and support over the many years as a landlord - and then finally the sale of my property. Been a pleasure doing business with you all. xx","createTime":"2018-06-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"756baebf-ac3e-50f9-850a-7f5b470f34e3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Becci Shipley at the Vimto Gardens branch in Salford was excellent to deal with - she was friendly, professional and communicative, and our tenancy check-out went really smoothly. In general Thornley Groves have been great letting agents and I'd recommend them to anyone.","createTime":"2018-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d1a35f2e-3184-5a09-b7a0-cc9c8670a392","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great Estate Agents Great service from Stuart, Tom and Natasha. Thorough in every aspect, friendly, understanding and easy to deal with. Within 5 days of listing the property we had numerous viewings and offers well over asking price. Thanks guys!!","createTime":"2018-05-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"33358500-7cd4-5d62-951c-3f87c3638dcc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Service from Thornley Groves, it took them 5 days from advertising property to finding and setting up a new tenant for my property. Particular praise to Rachel Plowman of the Altrincham Branch, she was brilliant when I had some problems completing the relevant work on my property to ensure the tenant could move in on the date of their choice - she gave me options, organised the work, kept me updated and generally went above and beyond to provide me with solutions. As a landlord, its this level of service that ensures I have a happy tenant moving in!","createTime":"2018-05-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c1655cb-c0fb-5b62-8174-aa466a5b37ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Service was excellent, personnel friendly and helpful. Especially would like to mention Joe Maughan and Helen Woods who were very helpful and promptly responded to my requests. It was a pleasure to deal with Thornley Groves.","createTime":"2018-05-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"09f961a3-1289-5c68-b1bb-14997d9f8d5b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shosh has been excellent and always dealt with any issues Iv had in the past regarding payments and has always been understanding.","createTime":"2018-05-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"77ef4a2f-8917-5906-b17b-dd0805602c46","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great customer service! Fast efficient, and has time for you always - Thank you","createTime":"2018-05-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"24093668-b4c6-56c3-a304-2172d4e4057a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The accounts department are excellent. Shoshana at Altrincham branch was very friendly and helpful with a pleasant nature. She solved my query most efficiently.","createTime":"2018-05-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e560919a-8b8a-529d-9000-834bff709dc9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Wonderful support from Laura! First time renting a property through Thornley Groves, Sale office and I have been very impressed by every aspect of their service. Laura arrived promptly for the viewing and was very friendly, helpful and knowledgeable. She has really gone above and beyond helping me squeeze in a second viewing to check out some extra measurements at extremely short notice and in dealing courteously and efficiently with any extra queries I had for the landlord or regarding administration. The process has run very smoothly with support from both Laura and Gabrielle. A big thank you from me and I highly recommend letting a property through them.","createTime":"2018-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a25b190d-c764-5a02-a4a7-d8059f8819ba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We recently purchased a house for which Thornley Groves were the acting estate agents. Our main point of contact was Colette who handled the sale very efficiently. Any questions we had were answered promptly and she went out of her way to accommodate our requests which helped us greatly with our plans for the house.","createTime":"2018-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"83b34175-6e0a-5641-ac3e-9721b9495bb0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom and Natasha were great - glad to have them working on my other purchases with Thornley Groves too.","createTime":"2018-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"941f25ca-2532-5192-884a-2283b4c664c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very polite, efficient and prompt in their dealings with myself","createTime":"2018-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ecc489e-6feb-552d-803c-b52cc0ff6bb5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Second time of using them and pleased this time round too. Chris Bond is incredibly helpful and always available to ask questions and check things with. Really happy, especially post-sale service. Would recommend.","createTime":"2018-05-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f516a4ca-2e68-523e-86cd-f6daa77b6097","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very grateful to Helen Woods for her help and coorporation over the year and a half I have let my flat through Thornley Groves. I have had prompt efficient and, importantly for me, cheerful replies from her. Thanks Helen, I look forward to continue working with you. I value the special qualities you bring to your job","createTime":"2018-05-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"115d0457-4e3a-51b7-8373-36a4ea454a95","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am a firs time buyer, and reviewed several properties with the help of Stuart Daniels. He is very kind, patient, and also give me a lot of suggestions. Stuart even help me successfully renegotiate the price of the property. I also want to mention Natasha Conway​. She responds very quick and help me complete the purchase faster. Thank both of you. Sheng","createTime":"2018-05-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4d854af-c49d-5f14-83b3-c22771189c75","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly professional team who are attentitive at all stages of the process. I'd highly recommend buying/selling with Thornley Groves because of this fact. A big thanks to Stephen, Jordan, Natalie and Stuart for their constant professionalism and eagerness to help and especially to Natasha who helped immensely with any queries between 3rd parties. Highly recommended!","createTime":"2018-05-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1abb13fd-d49c-59d5-8990-1bff462b04aa","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"A very engaging and caring firm with the interests of both Landlord and Tenant truly embedded in what they do. I was very impressed with the way in which they made sure the house was up to our standards whilst also keeping its commercialism for the landlord. To improve the company, I would perhaps streamline the amount of people who are involved with each individual case, as sometimes I get confused about who to contact - think we have dealt with the entire lettings team at some point or other, and whilst they have all been friendly and efficient, it blurs the lines somewhat and can affect relationships.","createTime":"2018-05-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1bc5c282-8559-5cca-a7d1-64cbf617e2d4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have recently purchased our first home with TG and were extremely impressed with their service from the very beginning, from just booking house viewings to our completion date. We had viewed previous properties with TG beforehand and they always do their best to accommodate a time that suits us (rather than them), and allowed us to view properties on a different day instead of the open days. We found other estate agents were reluctant to do this which meant we missed out on viewing certain properties. Without this service from TG, we would not have been able to view and secure our first home which we love. Charlotte was our point of contact from day one at TG Altrincham. She was professional, friendly and a pleasure to meet and speak to. Charlotte always replied to our emails quickly if we had any queries and also helped push through the sale when we found the Solicitors were slow. Thank you Charlotte & Thornley Grove Altrincham. We can’t thank you enough. E&B","createTime":"2018-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34d6b99d-870d-5386-bca6-aaab300f33fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We can’t thank the team at Thornley Groves Altrincham enough! We rang up to enquire about an apartment they had just listed and to our delight they were able to book us in for a viewing on the same day. We met Rachel at the property where she gave us a great tour, answered all our questions and was really informative and efficient. We felt immediately put at ease and in good hands right from the start and subsequently put an offer in straight away. Within the same day Rachel got back to us and to our delight the landlord had chosen us as his next tenants. The whole process was a breeze from start to finish. Completely different from what we’ve experienced with other agents. Thank you to Abi & Ali in the office for being superstars also. We absolutely love our new home!","createTime":"2018-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bcd23da1-42c3-5110-861b-d4f79deb100b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having used this company for a significant period of time, I can unequivocally state that they are extremely efficient in the service they provide and are undoubtedly great value for money. I would particularly like to commend Helen Woods on her helpfulness and the quality of the service provided in the management of my property. Keep up the great work.","createTime":"2018-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"83b8013b-c05c-59dd-94d1-8e8d70b1e797","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service- very prompt response to my query from the Finance/ Accounts Dept. A Special thank you to Helen Woods.","createTime":"2018-05-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"eec61fe3-53a2-59f4-9c9f-f0c31b693a4e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"As a property sourcing agent for a few years and dealt with many Estate agents when it came now to purchasing my own home with Herwald's i have been extremely satisfied with the professional service throughout the process. I hope to deal with them a lot more in the future.","createTime":"2018-05-22T23:00:00.000Z","locationID":"TGL"}},{"id":"f31186fc-1efb-5357-a388-d410e8fdbdb4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Estates Agents (Chapel St. Salford) have been managing my property for years. I have always had prompt, detailed and excellent service not only in selecting and keeping tenants, but also in ensuring that the property is in the best state of repair. They are always quick to respond to tenants requests, and as a result I have not had any void periods for years. Most recently Katie Garner and her team (Blue team) have just secured another long-term tenant. I will recommend them highly. Lynval","createTime":"2018-05-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f5757cd-0fed-56ca-a7c0-68328fef3621","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Working with Abigail at the Altrincham Branch was truly wonderful, she took over after the application has begun and helped me through the process. It was great to work with a professional. Abigail was available for any question or concern and helped me to understand exactly what I needed to do.","createTime":"2018-05-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3df8bcb4-0ba3-52a5-9411-674663243086","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very efficient service.","createTime":"2018-05-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9fee4956-7013-5135-88da-0aa04e50b4b7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Cheers Lily for letting my flat for the second time now!","createTime":"2018-05-21T23:00:00.000Z","locationID":"THF"}},{"id":"d8cca7bf-ed67-5e3c-bc11-8fd838ab968f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen Woods efficiently and quickly handled my queries. Thanks very much.","createTime":"2018-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"74910c7c-117d-5e52-a30d-96812b471c6b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly, professional and helpful communication. Thank you","createTime":"2018-05-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"465ab511-0ad0-5672-b8eb-67fddc119a8d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves manage a property for me in Manchester, I am located in London so I trust them to manage the property and collect rent on my behalf. Their communication is always first class and they are very trustworthy. I am more than happy with the service they provide. A very professional company to deal with. In particular, Katie Garner has been most helpful and attentive.","createTime":"2018-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"79fd8cca-9803-5435-912b-8ae437baab03","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen Woods has been very helpful with everything. Always very prompt at returning my calls and sorting things out for me","createTime":"2018-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"732b4cb0-3e2c-5be0-b9fb-fde021514a10","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I've used Thornley Groves (Northern Quarter) for several years to manage my rental for me and the service is always very professional and friendly, even in times when things get a bit problematic or tense. I've had quite a few issues to deal with lately but TG have always been very cooperative with me and Helen Woods has been efficient and very pleasant to deal with over email, alongside Jordan Simms who I've had a lot of contact with.","createTime":"2018-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"be82494b-6eaf-5dcd-82db-73cc5ad924a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"There might me loads of estate agents now in the market but Thornley Groves Estate Agents remains as my most trusted in the industry. Thornley Groves are professionals. My interactions with Thornley Groves estate agents were always PLEASANT and every issue I reported were addressed promptly.","createTime":"2018-05-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a21b1bf5-bdf9-5338-97c8-c8fb682ff7b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"To be perfectly honest, our time with TG didn’t start too smoothly and our property manager was very difficult to get hold of and get answers out of. I believe a change to the team meant that Becci Shipley was assigned to our property and she was always more then helpful in trying to resolve any issues we had. She made the checkout process really smooth and drama free and it’s made the transition very easy. If it wasn’t for her the review would be lower, so she really deserves the credit for this review. Thanks for making it super easy Becci!","createTime":"2018-05-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"63e2261f-fbdd-5cf2-ae8c-11b54ba9988b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The staff keep in touch about relevant issues. Typically respond to tenant issues in a speedy manner. No real concerns","createTime":"2018-05-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7ee70178-86ac-521b-93c5-81ab35941509","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would recommend Thorley Groves to anyone that needs to rent. I dealt with the Salford branch and my account was Becci Shipley, everything ran smoothly from the day we moved in until we moved out. Communication with them is easy and quick and they are honest and punctual. I had a nightmare experience with another estate agent in the past and the time with Thornley has been a breath of fresh air for me and my partner.","createTime":"2018-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"031cb6a5-5aed-5757-a939-cb1f5b0a4a76","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Carolyne Brindle and the team at Sale for their efficient help with our purchase. Great communication via Carolyne between all parties to get to completion as swiftly as possible.","createTime":"2018-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"57f61b48-9919-5b5b-aff7-8868bb902d6d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen was very friendly and efficient when dealing with my complaint.","createTime":"2018-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"66c3a1c1-9c6c-52f3-b19c-247bc6f3b4b4","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The staff at the Sale office have been very helpful during our journey to our first rental. We would like to especially thank Laura Daniels for all her help and advice as she has guided us through a new and stressful experience for us and always with a smile. James & Christine Burke","createTime":"2018-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ffd4c674-1b93-5b4e-9027-174d1319b609","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The personnel is very helpful and friendly. In general we have no major issues with this Agency","createTime":"2018-05-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d659db5d-62e5-5c14-aed6-6b22daff75d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"great service from Laura at the Sale office. she helped my move to Manchester simple and easy. the communication was great in the build up to moving in and any requests / questions I had were dealt with professionally and efficiently. thanks for the help. Indeah Bottelli","createTime":"2018-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"066a70c0-dec1-5190-8bb6-147e12a27617","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional and efficient in renting out our property. Alli Coleman at the Altrincham office was very helpful and took the time to answer our questions about the tenancy. It's also really good to be asked to give feedback on the service we have received so far.","createTime":"2018-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"61e1a505-b15f-59a2-987a-3f41c36d2ab3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie was really efficient organising replacement items for my flat, she replied promptly and got the repair men in to sort the problems within the space of a week. I feel reassured to know that any future dealings will be dealt with efficiently.","createTime":"2018-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"20f669a9-8a4c-519f-a01a-3f72727749ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A massive thank you to Laura at the Sale office for sorting out, at very short notice, a rental for my mum and for going the extra mile (or two or three) in getting things done quickly.","createTime":"2018-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed37c32e-cb88-5919-b39a-2a60c64fe173","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha & Tom have been really helpful with regards to the sale of the property. Would definitely consider working with them again in future.","createTime":"2018-05-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8aa4cd2f-7e08-539b-9c27-273248cbb749","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Georgia at Homes4U has been very helpful, answering any queries and providing a speedy service too.","createTime":"2018-05-12T23:00:00.000Z","locationID":"THF"}},{"id":"71876652-24fb-5c58-8549-c87611adeb8e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amazing service - thanks a lot! My some views and purchase of a property in Timperley for investment property was handled by Charlotte in altrincham branch - she is very helpful and friendly throughout the views and also process of our purchase. The whole process is very smooth and It took about 3 months to complete, though I have changed from mortgage to cash buy due to our own reason. Charlotte is brilliant and I do hope she could help us in our purchase in future. Peter","createTime":"2018-05-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"dc35eb27-1a93-522e-a4b2-8b40c407b8b9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Overall the service was great! Very quick turnaround and Georgia was very helpful in processing our application","createTime":"2018-05-11T23:00:00.000Z","locationID":"THF"}},{"id":"8f9bc18c-7cf5-531f-8a2d-3f4ab4b041bf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My purchase was handled by Jordan, Natalie and Natasha - all of whom were brilliant. My exchange lasted quite a number of months, and all 3 of them were very responsive and accommodating during the process. Quick and clear communication from all, and ultimately friendly and a pleasure to speak to during the process.","createTime":"2018-05-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9244b73b-dda4-5f73-96e4-ae660dbb104e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"excellent service","createTime":"2018-05-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"da474290-3881-5e04-a8cc-3f1673ba636a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really friendly and helpful agency to work with. Qays Anwar went out of his way to find a suitable rental property that matched our specific needs.","createTime":"2018-05-09T23:00:00.000Z","locationID":"THF"}},{"id":"2d2cfdfd-8808-5c8d-8c55-d169f3201c1d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very competent and friendly service from Courtney reletting our student property for next year.","createTime":"2018-05-09T23:00:00.000Z","locationID":"THF"}},{"id":"d985c599-94a3-5603-9d39-06aafd332a58","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson continues to provide an exceptional level of service and always goes the extra mile to ensure everything is completed and checked in a very professional way.","createTime":"2018-05-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"738e77e7-08ce-5f28-9288-6adf1d4ed542","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've been in the process of finding an apartment to rent in Sale (M33) area and went to Thornley Groves' office in School Rd, Sale and was dealing with Laura Daniels on the rentals side. She couldn't have been more helpful, identified a couple of likely prospects that matched what I needed and promptly organised viewings. I was under time pressure and after meeting me at the second property she showed me, I agreed to proceed on the basis agreed. Laura very efficiently, and in a most friendly manner, organised all the documentation for me and, in a matter of days, I'll be moving in there. All very smooth, polite and painless. Keep up the great work, Laura!","createTime":"2018-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b35dfcb0-a312-5bdc-bb9e-d69ee14e7ec6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura has been incredibly helpful in signing us up to our Thornley Groves property, which we move in to this weekend. We were viewing a different house when she suggested that we see another flat she thought we'd prefer. She rearranged her other viewings to take us to the flat, and once we'd viewed we signed up immediately. She was really honest about all the properties and seemed to really understand what we were looking for. Very friendly and great service!","createTime":"2018-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0de348c-6e24-5693-872c-91e2f9b57066","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson took responsibility and accountability for all maintenance works that needed doing. She's an absolute pleasure to deal with and I couldn't speak more highly of her!","createTime":"2018-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec764c3b-5844-50e7-bec9-e35d01014c8c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli Coleman in the Altrincham branch has been extremely helpful throughout and I couldn't have asked for better service. Very happy.","createTime":"2018-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6dee544d-7500-5bfa-8eea-9726225ca160","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli Coleman in the Altrincham branch has been extremely helpful and I couldn't have asked for better service.","createTime":"2018-05-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e87b934e-20a2-50b4-9e35-7dcdb84351dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson has been really helpful in keeping us up to date with our tenants' renewal. She always answers our emails promptly and courteously.","createTime":"2018-05-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"765ecea4-c74b-56ed-8ce8-d89082db8e18","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Daniels - Absolute Star I was in need of finding a property asap and this meant needing an efficient letting agency, and more important, letting agent. Laura was fantastic and ensured everything went through quickly and correctly. I will definitely be using them, and her in the event i need to move again 5*","createTime":"2018-05-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"923e2192-951b-5b23-8d49-1db57c67f2a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves have been managing my property since I decided to let it out. They're a professional organisation and on the whole reliable. I've recently received great service from Helen Woods in Accounts.","createTime":"2018-05-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"96523eef-dc36-555f-b764-4085dcec14ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient services offered by Katie Garner.","createTime":"2018-05-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"483493ea-8994-5fdb-b188-8c1ac5daa1cc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Thornley Groves getting our BTL property back on the market and rented out almost immediately. Samantha was extremely helpful and ensured everything ran smoothly and efficiently. Always great communication and prompt answering of any questions either via email or phone.","createTime":"2018-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bd7f8d12-9325-59a2-bfe4-af04682105ac","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many thanks to Helen Woods for fast and comprehensive replies on financial matters - great work!","createTime":"2018-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7d022d0e-0e21-5ab5-987a-ead0000675b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service by Katie and the team. Professional and responsive Thanks","createTime":"2018-04-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8dc4bfdf-a6c9-5c3c-a0a3-eb148021ff95","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My flat purchase was quite complex and through all that time assistance from Thornley Grove was spot on. In particular Natasha Conway went above and beyond to make it as easy and as smooth as possible. She was always there to help, assist and clear all the difficulties along the way. Another thanks to Natalie Richards who has been a great help as well! Without them the entire journey would have been a real nightmare. I was very lucky to have Natasha and Natalie on my side. Thank you again for your open mind and professionalism on each step of (very long) the way!","createTime":"2018-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f022d03f-c05b-5d39-8500-9cd5c9fbab8f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service consistently from Helen Woods at Thornley Groves, Nothing is ever too much bother. First class.","createTime":"2018-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d734e143-7638-5411-8f74-4c17b6ef2d14","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Katie Gardiner did a great job in renewing a tenancy and increasing the rent.","createTime":"2018-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c73f457c-f42a-55db-9f70-2a8e9e99de0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient, friendly and professional service.","createTime":"2018-04-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b380f66b-c31d-5647-9136-a74d2ac32df8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The people I dealt with at Thornley Groves were very helpful, pleasant and professional. They regularly kept me up to date with what was happening and let me know when my solicitor needed a nudge to reply to an email etc. which I could then follow up, and this kept the process moving more smoothly. I would definitely recommend this estate agents.","createTime":"2018-04-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b570874-3918-5b9a-b945-783b42e12bbc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Over many years I have had a very good service with Thornley Groves and I would mention that Helen Woods has particularly been on the ball in relation to one of my properties.","createTime":"2018-04-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"90474fe0-ec71-5107-bf8b-8514f91ddf05","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"APT 17 Walker House Elmira Way Tom & Natasha worked in a professional manner throughout. They worked in the interests of not only the seller but the vendor also. There were delays in processing information from my side primarily due to the fact that my daughter was travelling in Australia at the time of sale and all the issues that creates. Again many thanks Jim father of the vendor","createTime":"2018-04-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2c5c7ad8-94e0-5385-8eea-14cf40e42e28","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are so grateful for all of the help that Laura Daniels gave us in the process of finding our flat. When we met her at the property, she was very friendly, and presented herself very professionally. She was extremely informative and made sure that we understood all elements of the application process. We asked about certain things we would like to change about the flat, for example changing the carpet in the bathroom. She was excellent in contacting the landlord straight away and letting us know a few hours later that the landlord was happy to do so. She made the whole process seem very easy, and stress free which was great, as in the past we have found the renting very stressful. Laura has been a pleasure to deal with, and we are both so very appreciative. We thank her for all of her help.","createTime":"2018-04-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"29989392-0435-5fb7-979f-afd357896978","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff were fantastic especially Tracey Bentham who put up with my moods and always had time to speak to me, expensive but worth it as they go that extra mile to help. You get what you pay for in my opinion!!","createTime":"2018-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d8c9c69-eefe-5b84-88e1-65bb77ea5abf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The experience has been fab! Laura was amazing and helped us with any queries we had (even the silly ones). Everything went smoothly and we can not wait to move into. Thanks again Laura for a fab and honest service cx","createTime":"2018-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0f82910-ce94-526a-b61a-73a56053f56f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Daniels was wonderful to deal with. She helped us a lot all the way to get us confirmed as quick as possible. Can't wait to move in! Thanks again Laura!","createTime":"2018-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"12878e27-28cf-5745-85bf-d8abedf3f502","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Helen Woods is great to deal with.","createTime":"2018-04-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3ab0f87b-06ca-51ef-994a-f74996fcfafe","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have just purchased our home dealing with the Hale and Altrincham branches, and I would highly recommend them. The house went to 'best and final' offers and the team was brilliant each time I called up to ask more questions about the property. Once we were told our offer had been accepted, we were then given Tracey Bentham as our contact for the rest of the process. She has been absolutely fantastic! I always felt like she was being honest (not always been our experience with estate agents!) and her help has been invaluable. We had a few issues with our mortgage lender and her advice, along with her generally friendly, helpful attitude was brilliant! We got the keys this week and she seemed as excited as we were for that moment! Thanks Tracey!","createTime":"2018-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5005143c-98a2-5b0c-89df-4489ad55efb4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would definitely use Thornley groves again, Laura was great, very helpful made our move easy and stress free which is what you need when moving. Thank you.","createTime":"2018-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"757ec38c-9db5-55b9-9766-dee218fa2a1f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lori was the consummate professional throughout the sales process. Proactive and “on the ball” - a pleasure to deal with.","createTime":"2018-04-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e50105e1-1f66-5346-83f1-7d544d089b1f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have two properties with Thornley Groves who have acted as Letting Agents for me for over a decade (time flies doesn't it?). I have always found them to be professional and, whilst they are acting for me as the Landlord, the care that they take in looking after their tenants is apparent. Over the years I have dealt with several staff members and Keeley Child has been particularly helpful from day one. Recently, I have had a query or two which Helen Woods (Accounts) has been able to resolve for me in a speedy and efficient manner; many thanks.","createTime":"2018-04-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"df1a3698-adee-5b75-8420-ab3908d9616b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley groves have been extremely re-active in emailing with any payment or apartment problems that occur. Their response times to questions or reports asked for is outstanding. I have been dealing with Helen Woods, the accounts clerk and she has been most helpful and responsive.","createTime":"2018-04-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7969f6cd-4a60-584a-82b1-966aaada2812","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from an outstanding agent. Special thank you to Caroline Brindle who has been fantastic, every step of the way. What could of been a very stressful time (a few problems along the way) was made so much easier having Caroline's support and advice. thank you.","createTime":"2018-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"73e91305-99d2-55fc-979e-d1523237130b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good service","createTime":"2018-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"10fef568-99ca-536e-9ff4-70da39f91f7b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Overall a good experience. It started off really badly, with Thronley Groves insisting that I pay rent while simultaneously not allowing me to move in due to a delayed referencing check. While it makes sense that I may not be able to rent before my reference check is complete, it's a little absurd to still make me pay for a week and not allowing me to move in. I expected more frustration within the coming months, but that never came. When I requested a sink to be fixed, it was promptly done so free of charge, and Shoshana Marks was really helpful when I was moving out and needed a reference to be given as soon as possible. :)","createTime":"2018-04-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e1b7873e-ae58-5697-8b02-2db15b06046e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to say a Big thank you to all the staff in the Sale office who were involved in setting up my new tenancy hassle free, and in particular to Laura Daniels, who was extremely helpful and very patient with me and my questions. Thank you, I got the most lovely place to live!!! Yvonne","createTime":"2018-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e63a2df-1990-5d17-97ce-b00b90a6eba3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to both Tom and Natasha (city centre sales team) for excellent professional, and courteous service from my viewing of the property right through to completion. Nothing was too much trouble for them and I am grateful for their involvement with all parties to get over various hurdles and achieve completion. I would recommend Thornley Groves.","createTime":"2018-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d936939-2fc4-5a26-8d6c-d0fd1f188080","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service at all times. Always keep me informed Holly Jackson especially good liaison - always gets back to me with pertinent information - very reliable. Will always use these guys!","createTime":"2018-04-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ed0ae72-aa4d-5f93-b862-435742473605","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would just like to personally thank Shoshana Marks for all her help. Shoshana is a credit to her role, profession and the company. Nothing is too much trouble for her, she is one of the friendliest, helpful and warmest people I have had the pleasure of speaking to. I sincerely hope she gets the recognition she deserves for her amazing customer service. Again. Thankyou Shoshana you are one of life's rare gems. Regards Sharon Salthouse","createTime":"2018-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"34e7397e-c267-5129-baea-5447b57e0d78","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Agent Tom and property manager Katie was too good and addressed my queries promptly.","createTime":"2018-04-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"19583f94-b658-5a6d-9922-b5d97ae9bc2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks - fabulous help today. Polite telephone manner, clear information provided, updates throughout task and prompt response. Thank you!","createTime":"2018-04-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae68abdf-6ab7-5318-9cc4-9b834c753453","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves manage the rental of my property at a very good price and my property manager Aimee Hobson is always quick to answer any questions and help me solve any issues I may have. I have found all the staff to be helpful and friendly.","createTime":"2018-04-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6633c4ba-58de-58ab-a0b4-9ec320434bdb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves manages my property and having submitted a query with regards to my account with them I received a prompt and very detailed reply from Helen Woods at the City Cente branch which was to my complete satisfaction.","createTime":"2018-04-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"df6e133d-52de-53d7-ada1-bea3ca10c354","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A well-run company with excellent staff who are always happy to help. In particular, I would mention Helen Woods in Accounts and Aron Price my Property Manager, who always demonstrate a friendly and highly professional manner in everything they do. Well done guys, keep up the good work. Peter Taylor.","createTime":"2018-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"843ee729-f2e4-549c-ba48-342fe5576a1a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sharon has been excellent. Very attentive, thorough and has addressed issues immediately. She is warm and pleasant in her communication. As a landlord I really value communication. Any quick text or email about any detail is very useful and good for all parties.","createTime":"2018-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"25e050ef-4f30-5dd0-9e0f-6657e0b2918c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service, especially from Katie Garner, Property Manager in the Deansgate office. Efficient response to queries and speedy letting of the flat - both initially, and now for the re-let. Highly recommended!","createTime":"2018-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2a5e71c9-f975-538e-a2e0-c4782914a153","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, painless experience with Thornley Groves. Gabrielle was very professional and replied to our requests promptly and helpfully. Would definitely recommend.","createTime":"2018-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee073157-9c1a-547e-aa36-807c73d7c658","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana was very friendly and extremely helpful.","createTime":"2018-04-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d3e142e-161f-5aa5-bc60-7c029cd230b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves made the sale of my flat a very painless experience. Communication was first class, and any glitches were ironed out immediately. They were efficient, thoughtful, and I would like to give particular thanks to Natalie Richards, Natasha Conway, Stuart Daniels and Stephen Clayton. Were I to be moving again, they would be my first port of call.","createTime":"2018-04-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"194b0de3-2337-5a46-8ee7-5f6b3bed5262","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Staff, especially Claire Carpenter, very pleasant to deal with. V helpful in helping me get my property ready for renting; & getting a tenant! Many thank to Claire, Sally, etc. Perhaps this is early days, but would have liked confirmation, probably written, that the expenses on the rental property in question, e.g. Council Tax will no longer have to be paid by me. I think more clarity could be provided with regards to doing this survey, had to ring Thornley Groves with regards to working out how to do it.","createTime":"2018-04-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f725aaa2-daa6-53c2-9c3c-d7a3f47333f2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hi, We are happy with the service Soshana gave us. It was pleasure speaking with her. Regards, Anuradha","createTime":"2018-04-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"28b80d2f-6f60-545e-801c-49fe2653cf62","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Homes4u sold my house very quickly and although there was a delay caused by conveyancing Katy was extremely helpful, going above and beyond to ensure we exchanged contracts as soon as possible. Great communication and updates from the team including Steve and Danny. Overall great experience would sell through again","createTime":"2018-04-13T23:00:00.000Z","locationID":"THF"}},{"id":"d5f795ed-4dcd-5d27-97aa-2835b590eb0f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would happily recommend Thornley Groves at Swinton to anyone wishing to sell a house. They were very professional and their fee is very reasonable compared with other estate agents in the town. I am very grateful to Daniel who dealt with my late father's house for keeping me informed every step of the way through the process.","createTime":"2018-04-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8fb8123e-e592-582a-822a-332e55f37b00","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very efficient and professional service. Prompt responses to queries and very friendly.","createTime":"2018-04-10T23:00:00.000Z","locationID":"THF"}},{"id":"931043a2-370e-5a18-8dfe-dcc588421fe3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All department Rebecca Helen and others are doing wonderful job. I am very happy with services provided. Anil Shah The Base G. 03","createTime":"2018-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4959c461-5c28-57b9-bd5c-48ae0117b482","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We are fully satisfied with the service provided by Gabrielle Roberts in the letting of our property. Professor E. O. Akande","createTime":"2018-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6950b428-50ae-504a-a857-4a29f17c1fbb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and happy to recommend!","createTime":"2018-04-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d8f2b744-5014-59c6-95d0-eda37d09b7ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Samantha at Thornley Groves in Sale has been amazing. She is always friendly and helpful and has dealt with my tenancy with the utmost professionalism.","createTime":"2018-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d72605b5-efd0-5dae-94b6-e33c93b13137","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Daniels. 5 stars. Excerlent service. I am moving in tomorrow, on time to a great house within my budget, all thanks to Laura.","createTime":"2018-04-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ffda95dc-c113-5688-a4db-b3f89f9c93f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would just like to say how wonderfully professional and friendly Richard Lowey is. He is a credit not only to his profession but also to Thornley Groves. He is one of the nicest people and has been so helpful, nothing is too much trouble for him. It has been an absolute pleasure meeting and dealing with him. I wish him all the very best for his future. He really does deserve recognition for his outstanding friendly, helpful professional understanding manner. Thankyou Richard you are a real gentleman.","createTime":"2018-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca56e09d-7e72-57bc-a2c3-d95ef660b7bd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent and speedy communication. Guided through the process extremely well and made it a breeze.","createTime":"2018-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"815d6709-8d6e-5a35-a59f-2285bf989927","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"the service I have had is of the highest standard and Shoshana is tops.","createTime":"2018-04-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e362bb7-e5ac-5c04-9639-9525d56c71e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Standard Letting Agent, only really interested in helping in a timely manner when rent is due, tenancy agreement is up for renewal or you physically go into their office to raise issues. Not the worst Letting Agent I've dealt with but certainly not the best. Update: Upon receiving this review, Katie got in touch and fixed all of the outstanding issues. Great service, shame it took an average review to encourage action to be taken. Happy to extend my tenancy now.","createTime":"2018-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"11fd089f-ff8e-5f8c-a50b-29ac8aab6ac0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great service by Tom initially at the viewing and getting the sale agreed. This was followed by the persistent Natasha in getting the sale through as quickly as possible despite a few delays. I would have no hesitation in buying property through Thornley Groves.","createTime":"2018-04-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"00005eb3-cbf6-533f-8283-ba936b9aeab1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Matt Massey has always been extremely helpful and nothing is too much trouble for him. It is a pleasure to do business with him","createTime":"2018-04-06T23:00:00.000Z","locationID":"THF"}},{"id":"88cb8b17-94be-54f0-99f0-8e4e72c1cfb2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Carolyne Brindle was our point of contact at Thornley Groves in sale, from the moment our offer was accepted on our new home. She is extrememly pro active, always one step ahead and onhand and reachable anytime you need advise, or assistance. She is professional, approachable and goes above and beyond her role, to make your transaction run as smoothly as possible. Nothing ever seemed too much trouble for Carolyne, and she always made us feel like the purchase of our new home, was as important to her as it was to us. Definatley made our experience with her and Thornley Groves an extremeley plesant one. Thank you","createTime":"2018-04-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6e296951-5c0b-5297-a001-266508a0a9cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been with Thornley Groves for over 10 years and wanted to say thank you in particular to Aron Price. I am a landlord based overseas and Aron has provided superb service in managing a recent transition of tenancy for me. His advice has been excellent and he has taken the time to keep me constantly updated as the process developed. I have continued to be tremendously well supported by Aron and the rest of the Team - I have peace of mind and received great service! Very many thanks - Nick Luck","createTime":"2018-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"44d71b0d-29a4-5c74-bfbf-5e911851d9a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We would like to congratulate you and the Thornley Groves branch team on an excellent all round service! We have been very impressed by the quality of service, friendliness, and professionalism provided by all staff. In particular, we have been impressed by the kind help, patience, technical knowledge and valued support of Katie Garner in the renewal process and repair estimates, and also Elzbieta Korzeniowsk in regard to account balances and repairs. Thank you !","createTime":"2018-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2e4389fa-e002-5608-bcf1-2a98e44333a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Carolyne has been amazing throughout the sale of the property. She is very prompt to respond and always follows up as quickly as possible. Excellent customer service always!","createTime":"2018-04-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d1a31df-ddec-5711-8532-e84b3f3edee7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Special thanks to Richard Lowey for his understanding and helpful liaison recently. My mother, the tenant, currently needs care /support services and temporary arrangements have had to be made to enable carers to access her flat. Richard has liaised with other people on our behalf and kept me informed, during a very difficult time for us, and especially over the Bank Holiday period. I have spoken to staff at Thornley Groves many times and always found them approachable and responsive to any matter that has arisen.","createTime":"2018-04-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c2a71ca-a3c5-5519-8585-bceae53a5216","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had a very good experience with Thronley Groves. Their letting admin process is very simple and straight forward making it easier for prospective tenants. I must also mention high professionalism of their representatives during the whole process which is the main reason why I will prefer to use them in future as well.","createTime":"2018-04-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"33de06ae-4886-52f2-b475-b63c881d9335","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We've been really impressed with Thornley Groves so far. We've been dealing with Alli, through the rental department and she's been so helpful and sweet. She's not pushy, but there when you need her, very quick to respond to queries and generally very helpful! Would definitely recommend!","createTime":"2018-04-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ef58538a-dd51-5b97-824f-5e5719cd6aab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana has been a pleasure to deal with","createTime":"2018-04-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2cca87e0-3f34-5f4c-ac75-6f557a6e82c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This company did a first class job selling my property and then were incredibly helpful (and patient!) throughout the stressful sale process that followed, acting very professionally and competently. Many thanks!","createTime":"2018-04-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e8492176-d75d-50f8-83d8-9fe34298cae3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have only just had our rental property transferred to Thornley Groves but found their response to emails and sorting out issues very efficient with special thanks to Shoshana and Sharon.","createTime":"2018-04-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d6ae9fef-f64a-562b-8fd3-9d927ea86412","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Special thanks to Laura Daniels - so thorough and helpful, made the process easy for us and guided us through it all! Amazing service!","createTime":"2018-04-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a8af3894-2b4c-507f-967d-9e3caa8438a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service is excellent and my gratitude also go to Alli Coleman.","createTime":"2018-04-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"97b9ca33-1e96-58d4-87a3-24cf368f8058","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service, lovely staff. Matthew Massey especially went the extra mile helping track down the most ideal property for us and for that I am grateful. Highly recommended, a genuine pleasure dealing with these folks.","createTime":"2018-04-01T23:00:00.000Z","locationID":"THF"}},{"id":"7bbcffab-99cb-51d9-9f19-8ebf67c9c24a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Homes4u they are a not bad agent. Mathew finded me a cheap home, good because it is not always easy here. He very helped me. Sorry I don't write review sooner!","createTime":"2018-04-01T23:00:00.000Z","locationID":"THF"}},{"id":"a5c0613e-8d7e-57dc-8ee1-e6564d14b734","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently used Thornley Groves in Sale to sell my grandparents house. We received an efficient and friendly service and with help from Carolyne Brindle the process was easy and stress free. Would definitely recommend this company and would use again.","createTime":"2018-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"54a41e50-ade0-57d3-a22c-d2ed29936be7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very positive experience being my first time renting. Clare and Sally Ann were both very helpful in the referencing and move in process. Thank you to both team members for all your help.","createTime":"2018-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b5224edd-4d24-5c1e-b860-819b698080f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Would not hesitate to recommend Thornley Groves. Excellent, professional service and extremely helpful particularly when I was getting stressed with my sale. Special mentions to Stuart and particularly Natasha who was fantastic!","createTime":"2018-04-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7852c402-d2b9-56b0-b2d3-18beff4e8d61","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"5 Star customer service... Myself and my partner have received nothing but brilliant customer service from the Thornley Groves Sale office right from the beginning. Laura first showed us around the property and helped us through to securing our new tenancy. Her efficiency and friendly persona made this whole experience easy and painless and for that i would like to thank Laura and her lovely team. :)","createTime":"2018-03-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f5733afc-20ae-5fac-8b33-7477c13f09a1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Being an overseas land lord it helps knowing that Aimee at Thornley Groves is looking after my property. She has been great at keeping me up to date and dealing with any issues as and when they arise. I don’t deal with stress well so I’m happy she’s there to take care of things for me.","createTime":"2018-03-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7557e459-eda4-5173-bdf2-525d411da232","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks dealt with my enquiry very well. When Thornley Groves first took over my property there were a few problems including me being sent another lanlord’s invoice and a difficulty getting replies to messages I had left. I am now more confident that Shoshana will move things forward. BVP","createTime":"2018-03-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d5c5d7fb-c37a-5dfc-a1e9-e4843fdebb27","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have dealt with Shoshana Marks (though I'm not sure which branch as all contact has been via e mail) and have found her to be courteous and polite in short a pleasure to correspond with.","createTime":"2018-03-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fb613344-92ca-5d6c-bc7e-78b1c1c3b743","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent customer Service, Shoshana clearly puts customer satisfaction first and this is evident in her customer service delivery. Would recommend to any tenants looking for trustworthy estate agents!","createTime":"2018-03-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1367ed2c-f64c-5c93-9fad-849a264bbe4a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Exchanged contracts for my first property today. The Sale branch have been amazing throughout the process. Would recommend to anyone. Thank you.","createTime":"2018-03-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"57e4c6d0-f48a-57dc-9143-ddcee6a35638","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a very good service by Aimee Hobson at Southern Gateway office, not least in obtaining a successful adjudication on the amount of a tenancy deposit return given the damage to the property and the state of cleanliness when the tenants left. A .Keane","createTime":"2018-03-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cfc38b60-e8b1-5292-a836-0778f0cca07b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chris Willey, Chris Bond and Carolyne Brindle at the Sale branch were prompt and proactive. Thornley Groves staff kept us well informed of progress and offered plenty of advice when needed - it is the second time I have sold a property with TG.","createTime":"2018-03-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e3d0853-7257-5a10-81f7-e2f5608dd9da","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The Thornley Groves Southern Gateway office, in particular Jordana and Jodie, who provided an excellent service pre and post move. I look forward to using them again in the future and recommend them to others.","createTime":"2018-03-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"80103a21-3dd7-5d2d-86c3-1044c4b8e542","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very grateful to Colette Raftery and other members of her team including Charlotte and Lori (at Altrincham Branch) who were very supportive and patient with me and my family during our recent dealings with them. Emma Losty from Lomond was also very efficient and helpful. Excellent and professional customer service which is very commendable! I and my entire family look forward to working with them again very soon. Regards, Wumi- on behalf of my family.","createTime":"2018-03-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"22a265ec-349c-5be0-bf7d-122f559d1601","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It is pleasure to work with people who like their job, therefore I wish to recommend Thornley Groves Estate to everyone who doesn`t have enough time to solve properties issues. Give a call to this agency and make your life easy. Thank you, Richard Lowey, for being such a positive and reliable person","createTime":"2018-03-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"18277f5e-b5e8-50a2-9bc8-73b6df7f2e62","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Our first time with Thornley Groves and it will be always Thornley Groves for the best managed property experience Thanks to Claire Carpenter Manager of their Swinton Branch. Regards Denis & Sandra Tracey","createTime":"2018-03-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e2abf2c0-03a3-59f9-a5b8-0b1c487a6def","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent, I would recommend this company to anyone.","createTime":"2018-03-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"349edcb9-748f-5318-b806-eebd76822a3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks Thornley Groves. Well done to Helen Woods and so many of her colleagues.","createTime":"2018-03-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"08d99205-e15d-59f3-a05d-e0e6e189f6b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson has quickly dealt with every single issue that we've had with our tenancy and I can't thank her enough! Excellent service and I really hope she gets a massive pay rise for her efforts. Well deserved!","createTime":"2018-03-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"059e60d3-50ce-51bc-8673-1f4b270dbd7a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am impressed by Clare Carpenter's professionalism in handling all matters proactively and effectively. Clare has done an excellent job.","createTime":"2018-03-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8acea6c5-fe9d-508a-ba46-af1c2d5f261d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Full marks to Aimee Hobson! Very quick and efficient has helped us on every occasion. Go orange team!","createTime":"2018-03-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8e77cbbd-bc08-52af-8a88-3cdf170a9550","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I just wanted to take this opportunity of expressing my thanks and appreciation to Terry Singh for all the help and assistance he has provided in enabling me to purchase a property via Thornley Groves. He has been most patient, helpful and accommodating when I have visited and revisited the same property when the need has been requested. I would have no reservation in recommending him to any other prospective purchaser should they use Thornley Groves in the future. Dave Thompson","createTime":"2018-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"eb901251-eb4c-59c9-a5f5-c5fcd7891258","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have recently used Thornley Groves to rent a property and I was extremely pleased with the service given by members of staff at the Altrincham branch, Alli Coleman in particular has given exceptional service and I would definitely recommend them.","createTime":"2018-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed590056-f9a2-55d5-b9e0-72d20b4d7067","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have dealt with both Terry and Coroline buying my house. And from start to finish they have gone above and beyond to help me with everything. Would recommend them to anyone. Very good service.","createTime":"2018-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1f8c1483-b11c-5d5c-9f15-8d01cd65d65c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Joe Maughan has been an excellent point of contact and has done an excellent job looking after my flat for me. As a landlord I would definitely recommend Thornley Groves.","createTime":"2018-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"85cc6a34-7210-5c36-8299-17ead27d0774","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always on top of everything and one step ahead of problems. Couldn’t ask for more. (Maybe now for a discount after such a great review 😜)","createTime":"2018-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7c8aeb83-e439-5b13-b453-ac8c21681690","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aime at TG is always quick to arrange our agreement and they are always helpful when we require their help","createTime":"2018-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cea68e2c-55d9-56b7-a98c-269613351f01","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Helen Wood has been more than helpful with our latest inquiry. The quick and prompt reply is much appreciated.","createTime":"2018-03-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e1afbbbf-50bc-52c6-814c-e38b0afeb23c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Have to say I have been very impressed so far ..a very professional response from Courtney on our first visit followed up by both Qays by phone and also Lilly , they have acted quickly on our behalf , put up very good clear property information online and most importantly we have viewings ....great job and thankyou very much,Qays, Lilly and Courtney","createTime":"2018-03-21T00:00:00.000Z","locationID":"THF"}},{"id":"74286d78-7af9-5c5e-9fac-d60ce352f5b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We bought our property through Thornley Groves almost a decade ago and were impressed with their service at the time. We approached 3 agents for the sale of our property and Thornley Groves came up trumps again. Stephen was well informed and genuinely enthusiastic about selling our home. His attention to the small details made us feel in safe hands. He was supported by a team that matched his professionalism, Natasha and Natalie helped expedite all the steps along the way. Thank you!","createTime":"2018-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"aa86ba2c-3d68-5782-982e-e0edd7862c50","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service we have received from Thornley Groves has been exceptional, they have done everything to accommodate us as new Landlords. They have been extremely quick to respond to any queries which is invaluable as overseas landlords. Shoshana has been helping us with recent conversations and I could not recommend her and her professionalism more. Clare continues to give us excellent support and guidance which is really appreciated. We would not hesitate to recommend Thornley Groves to anyone.","createTime":"2018-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"620fb149-a254-5900-a4b2-3c3dce8d21a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terry was great, very helpfull as we are first time buyers and was able to answer any questions we had and kept in touch and well informed throughout the whole process","createTime":"2018-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a62d9443-79c1-5166-871e-5faa8baecf3f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My request was quickly acted on and delivered by Helen Woods, Accounts Clerk at the Manchester City Centre Branch.","createTime":"2018-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c88655a-9c1e-555f-a43e-3431dd93231b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Coming to the end of a 4 year long tenancy, the service I have received helping me vacate the property has made the process a lot easier. Aron Price has been managing the property and he has been a great help, liasing with my landlord and myself to ensure everything goes smoothly, keeping me updated throughout, saving me a lot of time and stress! So thank you!","createTime":"2018-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ddfa5829-e2a6-595a-8c0f-84d0487ae5cb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terry Singh was courteous, professional and charming to deal with from the moment we met. He showed us round the property we ultimately bought, so a happy outcome without any hiccups! Overall Thornley Groves were great and I would have absolutely no trouble recommending them to anyone.","createTime":"2018-03-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6ce5afa8-ecaa-51e7-9bd5-ba74eead68e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly professional and personal service from the team at Thornley Groves. All queries dealt with in a speedily manner with Alli being very helpful and supportive throughout the whole process. Felt like you are treated as an individual and I would have no hesitation in recommending Thornley Groves.","createTime":"2018-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c46031d5-de5d-5244-90d9-e756bad8fb0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thank you to Aimee Hobson and the check out team. I had a council tax discrepancy. This was dealt very quickly when it was brought to her attention. Overall , very happy with the service","createTime":"2018-03-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f1f7db4c-9ed1-54a4-8546-a3eda074a01c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My purchase was completed in six weeks, thanks to the efficiency of Tom Brooks and Natasha Conway. Nothing was too much trouble and they made the whole process stress free and easy. They dealt with queries promptly and were always extremely personable and caring. I would highly recommend Thorley Groves Estate Agency .","createTime":"2018-03-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b8d007b9-3a35-57a0-b31d-64d8385701ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves provided an excellent service, staff were super efficient, professional and helpful. Particular thanks goes to Alli Coleman and Rachel Plowman they were business like and friendly. I never felt anything was too much trouble and they were both very polite. Thank you.","createTime":"2018-03-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"690cf2dd-2cfe-5f68-b520-22f05389e5e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service so helpful and moved me in really quick Altrincham branch brilliant staff","createTime":"2018-03-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"94fa1338-2082-576c-8882-6ec5a0b00b67","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornly Grove Estate Agents have been fantastic in every aspect. They take of their business, which they take very seriously, and are extremely professional in their dealings. Most importantly, they are very professional in their dealings and always deliver on their promises. Very impressed with their competency in managing property. I would not replace them whatsoever!","createTime":"2018-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ea18366-49da-5c45-b307-63bf88f70704","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I got an Excellent service from Thornley Groves estate agents. All questions/request were treated promptly especially by Alli Coleman. I will most definitely recommend them to anyone one looking to rent or buy a property.","createTime":"2018-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a03b0538-8605-520e-9453-a1623317d672","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service. Chris was exceptionally great as we managed to view and secure a flat in less than 24 hours. It has been smooth sailing from there, with immediate responses from all of the team.","createTime":"2018-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1dfe1d9-a132-5a9d-9a58-74df12e0a4ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura at the Sale office was fantastic. We viewed and secured a property very quickly, and we couldn't be happier. Thanks","createTime":"2018-03-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"87720285-b47a-5d92-9c99-352b43b5f9be","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Superstar Letting Agent . Eceleent and super-fast positive respond from Emma and Tarin. Thank you.","createTime":"2018-03-15T00:00:00.000Z","locationID":"THF"}},{"id":"17262ca5-df44-50a2-a928-4bbb32be8a85","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently rented a property from Thornley Groves and everything ran so smoothly. Laura was so helpful and efficient throughout the process. Including sorting out referencing etc Laura would always reply quickly to emails and always friendly. Would definitely reccomend to anyone looking for a decent letting agent!","createTime":"2018-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e9418583-f638-5ba3-b02f-8fe2fbe30e00","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Stuart, Tom and Natasha provided an efficient and friendly service with regard the sale of our flat. Good communication and proactive. Thank you to all at Thornley Groves","createTime":"2018-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"abb9c24b-154e-5c1d-a328-7dd86d00e430","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Daniels,our letting consultant was very helpful. She made the whole experience quite smooth, she always had solution to any of our problems. Thanks","createTime":"2018-03-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c3fbafac-f93c-5683-90fc-1ed59f73063a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have been customers of homes4u since 2013, we have had great service and our house has always been rented out. We have been dealing with Tarin for a number of years now and always receive efficient and friendly service.","createTime":"2018-03-13T00:00:00.000Z","locationID":"THF"}},{"id":"ae3bbbf7-3181-5403-94bf-d1c94aeaad6b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Wasn’t with Thornley Groves long following their acquisition of Hallmark residential, however their service has been good overall. I’d particularly like to thank Viltaute Paulauskaite for how quickly she aired out an overpayment... really friendly and efficient ! My only comment would be that at end of tenancy following checkout the landlord attempted to attribute some property damage to my tenancy that had been there pre tenancy. I think the Altrincham team were on the back foot with this one due to the changeover so have put this down to a landlord attempting advantage rather than the team dropping the ball. I would certainly use Thornley Groves again, however my advice to any tenant with any agency (as a landlord!) is back up any inventory queries with correspondence and photographs for peace of mind in the future.","createTime":"2018-03-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"004c3f4b-ece1-50a7-aa9c-d5eab0dbda1c","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2018-03-11T00:00:00.000Z","locationID":"SWN"}},{"id":"3020a13e-3af9-5a61-966f-7b4385d5a88e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've not moved in a long time but Thornley Groves in Sale helped me with my purchase with ease and answered all the questions during the process and in the weeks up to the Exchange and Completion, Carolyne Brindle was especially knowledgeable when I couldn't get responses from other parties. Many thanks for your assistance - very much appreciated. Highly recommended. WilsonJu","createTime":"2018-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"579479ce-ce02-5d3f-939e-af174da5194e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I approached Thornley Groves in December to market and manage my property in central Manchester. The letting service was efficient and very effective. Within two weeks a tenant was found at the advertised rental price. Tom Barnes led this effort and did a super job. The management service has overall been good. On the finances, the support to manage the accounts has been very responsive. Natasha Cox has been involved throughout and has provided a very good service, demonstrating consciousness and a good deal of efficiency. The day to day management of the property has also been good. Holly Jackson leads on this service for me. However, the services is, at times, not communicative enough; where problems or delays to scheduled tasks have arisen, I have not in every case been made aware of causes and proposed solutions, e.g. a delay to the quarterly inspection, the need to replace or fix appliances, the completion of the EPIC. These things, undoubtedly, are in hand, but this is not communicated to me in as timely a manner, or detail, as one might expect. Be that as it may, I have confidence in the service provided. Thank-you Tom, Natasha and Holly for all your efforts!","createTime":"2018-03-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"accd51e7-33ce-56c1-91c0-00f8d8482ac5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have been with Thornley Groves for around 10 months now and their service has been very good throughout this time. We recently liaised with their team to have radiators repaired at home, within 24 hours of reporting we had someone looking into the issue and quotes for new radiators were sent to the owner of the property. Ordering the radiators and having them fitted took time but the way Thornley Groves kept us updated was great. Great customer service.","createTime":"2018-03-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"90808488-27ae-5508-8516-f5a46da02560","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Top-class service and dedication of helping clients. Mainly dealt with Tarin and she was always there for sincere advice.","createTime":"2018-03-06T00:00:00.000Z","locationID":"THF"}},{"id":"aa69595a-ff27-5d29-a673-de6c8363be3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Think I just spoke to the friendliest account lady on the planet!! Shosh (great name too, very unique🤔)never felt so cheery about handing money over before!! And she helped sort out an issue for me. I have only had limited contact from these guys, but so far it’s all good","createTime":"2018-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dab437c7-8434-5ca0-bc27-b668045366fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just settling into our new flat, shown to us by Laura Daniels, who excelled in sorting out our references and making sure everything was good to go. Always happy to help, and went out of her way to get us sorted!","createTime":"2018-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"30bbb621-8c0e-5735-a2b8-58cfc04ffed8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Forgot I had a cheque that I hadn't banked 4 years ago! Viltaute helped and returned funds quickly and without issue, thanks!","createTime":"2018-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e339c591-abc7-556e-8ba5-cacd28160d3a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The customer service is fantastic.Always nice on the phone and email responses are very fast. Helen Woods is the best","createTime":"2018-03-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ce5f812a-ddbe-5069-a7b8-0fa90df65d43","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Looking for a house is always hard when you’re a student, but Georgia Hamill made it as simple as anything and we were able to secure the house in no time. Great service!","createTime":"2018-03-05T00:00:00.000Z","locationID":"THF"}},{"id":"a6d29616-dcb6-5882-9dfa-2d6733f6e815","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thoroughly professional with a dynamic approach, Thornley Groves Hale provided excellent service throughout the whole sale procedure from start to finish. Led by Stuart, whose experience and knowledge of the local area and housing market is first class, the coordinated teamwork of all the staff ensured that you were always kept up to date, all viewings accompanied, followed up and progress regularly reviewed. The wide availability of sales staff both within the office and to accompany viewings was excellent with both Sian and Stuart working constantly to progress matters and produce the best possible end result. Choosing the right agent is obviously a very important step and as matters progressed and issues needed attention I was extremely grateful for their pro-active, problem solving and driven approach and would most definitely recommend them as an all round 'Top Team'.","createTime":"2018-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fb05cff3-dbfb-5baa-9a51-246694133a5e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great and practically seamless experience - as a buyer I would recommend them to anyone. Carolyne Brindle who handled our case was friendly, professional and went above and beyond to help us get our purchase over the line. Where there were any hiccups in the legal process etc she did her utmost to help smooth everything over and get niggles ironed out with very little hassle. a credit to TG.","createTime":"2018-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"27c48de7-e315-571a-a8b2-49e4792e7e1b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to Carolyne Brindle for all her help and for keeping us informed at all times and she also getting us the right price, Carolyne is friendly approachable and very professional. This is the second time we have used Thornley Groves Estate Agents and i would recommend them if you are thinking of selling you home. Thanks again Carolyne. Many Thanks Helen","createTime":"2018-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dbdf56f7-5836-574c-a25a-333de8c72754","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana Marks has been brilliant, excellent customer service and always helpful when we speak.","createTime":"2018-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dad3ee11-e10a-59cf-a23e-8ed9882722e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We have recently sold our property and bought a new property through Thornley Groves. Carolyne Brindle has made the whole process of buying and selling less daunting and less stressful!! She has always been available to offer advice and guidance when required. We really appreciate the fact that Carolyne has gone above and beyond to support us every step of the way. We would certainly recommend Thornley Groves and a special thank you to Carolyne.","createTime":"2018-03-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ba88f8da-4434-5ecf-83df-77c1d53c352e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terry and chris were extremely efficient and business like from day one. There was constant communication which was reassuring. All my calls were answered or returned swiftly and any enquiries dealt with promptly and to my satisfaction.C.Bradley","createTime":"2018-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c73e6b0b-8c46-55a5-bb21-31d2cd2c7277","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terry Singh has been very helpful and knows what he’s doing very well.","createTime":"2018-03-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1698a371-b7ce-55ab-aec2-da68ab33db60","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been dealing with Terry Singh at the Sale branch purchasing my first property. Wasn't sure what to expect and thought things would be a lot more stressful. Terry has been great and made the process up to now so easy. Thanks Terry","createTime":"2018-03-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"defc7ea4-8b49-5b27-aeeb-59b9e1891b80","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service at the Altrincham base the staff are efficient and friendy and in particular Shoshana Marks who does a great job and very efficient in what she does","createTime":"2018-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc17a902-2783-58ae-828f-f1b504f795de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very proffesional from begining to end. Dont think our deal would have gone through if it wasnt for Tracey the sales manager keeping on top of solicitors.","createTime":"2018-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a7f6afa3-7c12-56e7-bc33-34ff08a6fe09","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient and professional especially the Altrincham base where a lady called Shoshana Marks provides an excellent and efficient service","createTime":"2018-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3445b62e-6c7c-59cd-928b-2ae7cdafd05c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Job well done easy rental service Sale office - Laura Daniels 10/10","createTime":"2018-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee5e8636-ae95-57f9-b02e-48cc678bad03","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Job well done easy rental experience Sale office Laura Daniels 10/10","createTime":"2018-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9afb25a4-d7e3-56a1-bb02-15e12d493720","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service and the staff very efficient and friendly","createTime":"2018-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"54819361-2ff1-5a32-93cc-50633c6b876d","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Shoshana was very kind and warming on the phone with a friendly manner. I found her very helpful ans a good representation of the company. More employees of the company need to take a page from her book. Lovely lady.","createTime":"2018-03-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d730b73-f494-5085-b069-8a484e391cd6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Can't fault the service, Courtney was very helpful, made it a quick and efficient process.","createTime":"2018-02-28T00:00:00.000Z","locationID":"THF"}},{"id":"153558d6-5806-52c5-89e6-edf2484227b2","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Aimee dealt with my queries quickly, efficiently and in a professional manner.","createTime":"2018-02-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f7395e1d-e928-51fd-9f53-7b4013361899","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"My experience in dealing with both Samantha and Laura was absolutely excellent. Both Samantha and LauraThornley Groves Sale were very professional and efficient and I would certainly use Thornley Groves again. Regards, Brendan Sammon,","createTime":"2018-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f96992d2-bb4d-59f2-a823-7e3356c11aa9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks Terry for the fantastic service. You were really on the ball making the process of selling my property relatively seamless.","createTime":"2018-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5117ec6d-1512-5c51-9e48-b73f8aba6f9d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick and easy to rent out my apartment.","createTime":"2018-02-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d2b9f85-4ff9-5fa2-8927-d05632e3892b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had a query relating to a charge from over 18 months ago and this was dealt with by Viltaute Paulauskaite, who was brilliant, quick to respond, kept me updated on progress and resolved the matter in full. An example of great customer service - thank you!","createTime":"2018-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c6f46e9e-c02a-5d7c-bef7-57012d2f1b54","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a first time buyer I have received great customer service experience from Terry Singh working at Thornley Groves, Sale Branch. He is very professional in dealing with all my queries and had always provided explanation with full details. Truly appreciate his professionalism.","createTime":"2018-02-26T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"20069fa6-b2c1-54b4-970b-760af415427a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tom Brook, Natasha Conway and the team at Thornley Grove Manchester did a great job of selling our flat from start to finish. I would highly recommend them.","createTime":"2018-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"357949f9-6828-5e30-9343-9f7f8ab9e5ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We had a very irritating time with our sale due to lack of communication. However the latter part of our sale improved greatly whilst under the control of both Carolyn and Terry who kept us both updated regularly knowing how stressful we were finding it all. Eventually a successful completion. Vi and John","createTime":"2018-02-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ee6cdc20-78c9-56aa-ab4c-dab2cb30b4e7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Despite \"difficulties\" in chain we had the support of staff and had a good experience and would recommend.","createTime":"2018-02-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"12755c2a-b880-5fc3-bad5-a250c0bcbad9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a Thornley Groves Landlord, I can recommend the service I have received. With my recent 6-week visit abroad I found Thornley Groves very willing to provide me with a short-term management service, although being local I usually self-manage the tenancy. Both Keely Child and Viltaute Paulauskaite have been excellent with the arrangements allowing me to enjoy our (rare) travels abroad. Thank you both, your willing assistance to help out was much appreciated. Having run a small IT business myself I know great customer service is always down to the enthusiasm and care of the staff involved and the two staff mentioned above are a credit to the business. Thanks.","createTime":"2018-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"da307644-4f2f-58d1-8c40-d89c2b953ace","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a first time buyer we are in the process of getting our first home. Terry Singh our agent at the Sale branch has been brilliant. He was very friendly, professional throughout and very helpful when dealing with our queries and requests. The experience has been extremely positive for us and we look forward to moving in to our first home very soon. Thank you so much Terry, you are a great asset to thornley groves. All the best to the future!","createTime":"2018-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae58c8ae-789f-58ed-aa5a-4c03683bbc8a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have just exchanged on a property via Thornley Groves. Daniel was trusty outstanding was there for us throughout the whole purchasing process. His communication was excellent and I can't recommend him and the team at Thornley Groves highly enough. As an experienced investor I have dealt with numerous agents but none to date that match the professionalism and efficiency of Daniel. Already looking to purchase again with Thornley Groves Chris Property investor","createTime":"2018-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"515881a7-2a1c-55bb-a9c8-82d57e855d9a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terry Singh has helped in providing all the information needed and helped in resolving the queries. He has been very professional in dealing with vendors and communicating among various parties. Thorney Groves Sale branch should feel proud to have a gem like Terry.","createTime":"2018-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8abb3b4e-850a-5dd8-9fe3-e4d1dc30ca51","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fairly new to Thornley Groves, but so far they have been very helpful in their advice and assisting any issues. Viltaute Paulauskaite, one of the account managers, has been particularly good.","createTime":"2018-02-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"34217bd6-a682-50d6-8e4c-52ceaf29978a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have thoroughly been looked after by Thornley Groves agent Terry Singh from Sale who has helped making the first time buying process as smooth as stress free as possible. Terry is always on hand with an answer for us, I have been amazed at how he extended support with helping put in a right offer at the right time and promptly followed up with vendors and had our offer accepted. Also he has helped with mortgage advise and solicitors which is great as first time buyers. Thank you Terry for all your help and looking forward to moving into the house really quickly. You are a star!","createTime":"2018-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2157140b-1c30-5e92-813c-26d63ac2efa4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha Conway from Manchester has been a star in facilitating the exchange process, she was calm, friendly and very prompt in responding to queries and getting things done! Would definitely want to work with her again in future!","createTime":"2018-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"67f3ddf1-e066-5b71-9fd5-21f6968fa199","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good customer service and efficient tenant renewal process. Well looked after by Aimee Hobson.","createTime":"2018-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2baf7969-4126-5a3b-aba1-f2ef66f8ba18","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Colette Raftery was really helpful when I was looking for a house in Timperley. She was always very friendly, polite and positive throughout the search. She was great at keeping me informed of any new properties on the market. I would definitely recommend Colette from the Altrincham branch.","createTime":"2018-02-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"82ce3cc0-0c41-51ae-8cba-a1a2390fd29e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have thoroughly been looked after by Thornley Groves since letting our property out for the first tine! They have made the whole process stress free which has been great as first time landlords! Clare is always on hand with an answer for us, I have been amazed at how quickly she has dealt with matters and kept us up to speed with everything! I wouldn’t hesitate to recommend Thornley Groves to anyone else!","createTime":"2018-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7574db7a-b245-547e-bdff-41bbe01cf778","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Lori McPherson from Thornley Groves looked after our house sale from start to finish and I cannot recommend her, and Thornley Groves, highly enough. Lori guided me through the whole house sale process, kept in constant touch with updates and helped make an otherwise stressful process flow effortlessly to completion. I would encourage any potential property sellers to use Lori and Thornley Groves. 5 stars from me!","createTime":"2018-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d63b45d-e444-5d77-becd-99b4c8d20922","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would recommend Thornley Groves when thinking of buying and selling. I dealt mainly with Tracey Bentham who was amazing with me, very informative, helpful and very friendly, nothing was too much trouble. All the ladies at Thornley Groves were very helpful. Well done guys Karen Rothwell","createTime":"2018-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0bba7f8f-4362-5871-aede-d59c09e5001a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sam and Laura have been very helpful and I would recommend Thornely Groves for those looking to rent . Jane and Andy","createTime":"2018-02-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3a365f2f-fabe-5bc5-9b83-b855ee37dbd6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From our first viewing at the property, Terry has been nothing but professional and supportive. Being a first time buyer, I was a little enthusiastic about time scales, thinking things can be completed within a short time scale.....However, there was a lot to learn. I appreciated the fact that Terry did not lead me on, and was honest about how long process can take due to all the steps needed to buy a property. Having hit a few hurdles (at no fault of Terry at all) along the way. Terry has given honest and open advice to put our minds at rest. Thank you for everything, and fully appreciate your support, advice, and patience to all the calls and questions I had.","createTime":"2018-02-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6a695f6-6b5b-5c59-badc-0edee542edd3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Right from the initial meeting thornley groves understood our needs and with patience and professionalism","createTime":"2018-02-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"47ce13e4-172c-53b8-ab30-1b9e7c1a4389","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Natasha Conway and Carolyne Brindle dealt with our sale and they were both very kind and helpful. They explained things to me, and pushed things along. I think we would still be awaiting completion today if it had not been for Carolyne keeping up the momentum! I would be more than happy to recommend their services. This is the second time that Thornley Groves have acted for me and the service both times was excellent.","createTime":"2018-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6dd37431-0f2c-5518-974a-1b1469b627a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have a property managed by Thornley Groves. I have always found the service to be of the highest standards. The staff are friendly, approachable, professional and customer focussed. I have recently experienced their initiative and efficiency in recognising an anomaly, informing the customer, addressing the issue and resolving the problem all within 12hrs. Thank you Shoshana.","createTime":"2018-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bf1a65fe-43a5-5773-b57e-e5785e2ed8c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Daniels from the Sale office was extremely helpful, guiding us through the process of applying for our new apartment under a very tight time frame. The administration fees that Thornley Groves requires all tenants to pay is quite high however we could not fault the service we received from Laura.","createTime":"2018-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"48704c41-8a48-5cd7-a059-7f1bd3e6e761","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant experience of dealing with Thornley Groves, specifically Ashley Simpson and Gabrielle Roberts in the Southern Gateway branch. Incredibly friendly, kept us updated throughout the whole rental process and best of all, from our first viewing to moving in - all sorted in just 1 week!","createTime":"2018-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"37214511-0d8b-5921-9e03-9cf7359c47e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Elzbieta Korzeniowska handled a problematic tenant with great diplomacy ensuring I received my rent without the need for court action. An excellent service from her.","createTime":"2018-02-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"1e33be30-f09b-52d2-95b0-f4408433b0a0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Daniels from the office in Sale went above and beyond to help is find the perfect home in the shortest amount of time as we really needee to move ASAP. She is a lovely, honest and professional person and I am so glad we trusted her with finding us a home. I only have good words for her and would not hesitate to come to her in the future. Thank you Laura!","createTime":"2018-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fdda2a12-11ae-58ad-aaa0-33bf703a8a87","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terry is very kind, helpful and competent. Always trying to help and never late for viewings. If we had questions and he did not know the answers he always comes back to us when he knew the answer. Thank you","createTime":"2018-02-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dd8ab72c-b60c-5cd1-b06d-d3df32d85061","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were very pleased with the handling of the sale of my late father's property.From day one when the house was put on the market we were constantly updated. All the staff that we dealt with at the Sale branch were all pleasant and polite and made the whole process go smoothly.Mr Bond the branch manager did an excellent job in the last few days before completion , again keeping us informed all the time leaving us no stress ! I would certainly recommend anyone to this company","createTime":"2018-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c2c552eb-c3dd-5bbf-9d2f-1c3efdcddbe0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominique Sfreddo has been amazing to deal with. She is incredible at giving top notch customer service. I recommend her to everyone who have dealt/deal with Thornley Groves. She will go the extra mile to help you in a conscientious way. Thanks you Dominique.","createTime":"2018-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"66639f8c-10ca-5696-8f37-776b3806f71b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves have been a fantastic . From arranging a viewing to the exchange at the end Daniel has been a great help. He kept us updated and moved things along when needed. We were first time buyers so some things we weren’t sure of but Daniel was very patient and helped in every way.","createTime":"2018-02-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a84cb9de-6dfa-5495-b236-ca71cd454103","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli Coleman Alli was extremely helpful and responsive. She knew all about the properties she was helping to let and dealt with me very swiftly and politely.","createTime":"2018-02-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b573eea7-1429-58d1-a295-bac860aa8fca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great selling & buying experience as both transactions were with Thornley Groves Altrincham Branch. Beginning with Doug explaining how Thornley Groves would proceed & then he carried out the valuation & appraisal. The property went on the market almost immediately & a buyer was found quickly. Lori took over the follow up as soon as the buyers were found for our property & I must say she is very impressive & kept us updated every step of the way. Overall we got the price that we were hoping for & Lori put the extra push where needed & the transactions fell into place. Many thanks to all involved.MA","createTime":"2018-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d8fbc549-a853-5c45-8cef-135d64344cc2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette looked after me from the initial viewing, offer and completion. Thornley Groves were extremely amenable to allowing me to access the property on a number of occasions with builders and kitchen fitters! I would highly recommend them.","createTime":"2018-02-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"795fe68d-eee4-57d2-bf27-268f888f50ed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Absolutely First Class Service. From the beginning of the sale process right through to completion we were kept informed every step of the way, The knowledge and advice we received from Daniel our sales consultant was invaluable and very much appreciated. We would like to say a great big thank you to Daniel and the staff at Thornley Groves for making the whole sale process as stress free as possible.","createTime":"2018-02-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c1ab2c9-1729-51e3-a713-98c95e0dc235","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The agent (Terry) was excellent from start to finish. Was very accomodating throughout the whole process (buying first home).","createTime":"2018-02-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"02344fbb-3c73-5320-94f6-26522cee4831","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks so much to Frankie and Matt for all their help. Such a relief to feel like we’re finally in good hands for renting!","createTime":"2018-02-09T00:00:00.000Z","locationID":"THF"}},{"id":"1eedfbef-1be5-5cc3-af51-714c998e2f74","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2018-02-09T00:00:00.000Z","locationID":"THF"}},{"id":"60feb95d-6c45-50dd-a33b-c8147f5fd209","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was a first time buyer back in November when I was viewing various 2 bedroom apartments and houses around Manchester. After about a month of viewing different properties I went to view an apartment up for sale with Thornley Groves. Compared to all the other estate agents I had dealt with, I was immediately struck by the professionalism and friendliness that greeted me as Terry Singh (of Thornley Groves Sale) showed me around what would become my first home. I could go on and on about how much I valued having Terry dealing with my purchase. Most importantly was Communication. He would regularly provide me with updates and if there were any queries/ delays/ issues, he would always be the first to let me know (often even before my solicitors). From start to finish I felt like he was \"on my side\" and doing everything he could to support and help with my impending purchase. There were a few hiccups along the way (nothing to do with Thornley groves) and at each stage during very stressful times, Terry was always a voice on the end of the phone, that was knowledgeable, enthusiastic and above all sensitive to the difficulties of my situation. He also played an important role in mediating communication between myself and the seller in such a way that both the seller and I were able to retain confidence in each other's commitment with Terry working hard to re-assure both parties. He is a likeable, highly capable and reliable person and it was a pleasure to deal with him over the past months. Terry ultimately made the whole experience a lot less stressful and complex for me. He has also given me great confidence in Thornley Groves as a company and although I hope to stay in my new home for many years to come, when I do come to buy/sell in the future Thornely Groves and Terry Singh will be the first people I consider. 5 star service!","createTime":"2018-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"37af9cc7-e3d7-5b07-a17e-6459b4cfb0ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you to the team at Thornley Groves! I have a new tenant lined up to move into my property tomorrow. From initial advert to house viewings, tenancy agreements, and help with maintenance etc. Thornley Groves have provided a slick and professional service. Thank you to Laura Daniels and Chris Bond for being great contacts and seeing through any enquiries. Looking forward to a new period of managed tenancy with Thornley Groves and I certainly recommend their services to anyone!","createTime":"2018-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"663be6b1-cfee-5942-8c16-a0cf6033592d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terry and Carolyne at the Sale branch were excellent! Very, very helpful. Always got back to us when they said they would and went out of their way to chase up vendors and solicitors as required to keep things on track. Cannot recommend highly enough.","createTime":"2018-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b6889fe-c9d2-5022-bb12-1c3c68884057","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Daniels - I would like to say a huge thank you, you have made the process of the move run easy and smooth, it has been a pleasure to have had you help/assist us. Thanks Louise & Arron","createTime":"2018-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f85590e8-6bc5-533d-9299-f1b7b28bff98","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Found a buyer very quickly and got over the asking price. Very efficient and friendly service.","createTime":"2018-02-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa75566c-d875-5151-8850-0222f443c6b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terry Singh...great bloke, and a credit to Thornley Groves. My wife and I have built up quiet a rapport with Terry, and over the months built up a good level of trust. He has always done what he said would do, and never shied away from any tricky issues. Honest and very dependable. He has successfully taken our house from first viewing, to the imminent contract exchanges, without any problems. When ever we get off the phone from him, it's always after lots of laughs and it never feels stressed or too much of a problem....even got past which football team he supports ;-) I would't hesitate in recommending Terry to any other prospective seller/buyer....and hope he gets a pay rise!","createTime":"2018-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4c8d037b-d3d0-5b7b-b712-4e2466663770","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Terry Singh took over the sale of my property and has managed it through to a successful exchange of contracts and on to an imminent completion. Terry is an exemplary member of the team and an extremely safe pair of hands. I trusted him implicitly and he did a fantastic job for me, I would not hesitate in recommending his personal service to any potential seller, he is an absolute credit to Thornley Groves.","createTime":"2018-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d3f31032-165c-5db9-b5cb-8f0e025afdcd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service in selling my mother-in-laws property. Dealt with Carolyne Brindle - always attentive and couldn't be any more helpful - never felt that anything was too much for her. Managed to keep my mother-in-law sane during what is usually a very stressful process. Would happily recommend Thornley Groves and especially Carolyne to anyone.","createTime":"2018-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"776dfd8d-816c-57d0-855c-61454674bc3e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had fantastic service from the hale branch.arabella durkin was a dream to deal with nothing was a problem and her efficiency was wonderful..Also Stuart Howe was brilliant whenever I had to deal with him.i would definitely recommend them to anybody thinking of moving house","createTime":"2018-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"94765950-cfec-5dc5-a383-733dadf7b76f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Spoke to Miss Dominique Sfreddo to resolve a rent dispute. Efficient and helpful.","createTime":"2018-02-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4dd2f7e0-f5bb-513d-aafc-c10457953f48","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We had our dealings with an estate agent from Sale office in Manchester, Laura Daniels. She had been very helpful and understanding and made our whole renting process really easy for us.","createTime":"2018-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"316da447-0f7c-5696-95d0-ce7a2ce627f0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Accounts clerk Helen was really helpful and speedy in dealing with my outstanding rental payment. Great service! Well done. Os","createTime":"2018-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6d448e73-8843-55da-a1d4-834bc73b753b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service, everything went smooth thanks also to Laura Daniels who helped us during the process","createTime":"2018-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"48fc2b7f-053a-57d9-929e-b3425a3e343e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really great customer service with Helen responding to a request extremely quickly.","createTime":"2018-02-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"18aea06a-b33d-5694-989a-501a3703234b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Bought and sold my property from Thornley Groves in Altrincham. Selling was a tricky one and the team at Altrincham, particularly Tracey assisted really well by chasing both solicitors when required, and intervened to find a solution to resolve the particular problem flagged to get the sale across the line. Early in the process she would also explain conveyancing processses that I didn’t quite understand (when my solicitor did not do so). A positive ending and sale. Have moved out of area now but would use again, if I ever return to area in the future.","createTime":"2018-02-06T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fb816838-8caf-53dc-9754-73b6abfc97bf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Carolyne Brindle at the Sale office on my parents sale. She was fantastic. We had a chain of 5 solicitors and if she hadn't have done the leg work and the chasing that she did with all of the solicitors, my parents would still be waiting to move. Very experienced and knowledgeable extremely professional. Would recommend to anyone! Caroline Smith","createTime":"2018-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3b56216-4e7e-5423-97d4-87a5f80481ab","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alli Coleman is the agent which I have had the pleasure of dealing with at Thornley Groves. Alli was accommodating when scheduling the property viewing, professional when arranging the paperwork and administration dealings and has been extremely helpful and knowledgeable when attending to any of my queries.","createTime":"2018-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c9cd33e-89ec-54e6-99c3-c8dae6e5746a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shoshana was very helpful and extremely professional.","createTime":"2018-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ce81667f-cf32-5643-8ae3-c499ba0fd743","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Helen Woods looks after me in Thornley Groves and she always provides an efficient and timely service. She responds quickly to my emails and is a pleasure to deal with","createTime":"2018-02-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"35c08a3f-1798-595a-bccc-f4288929888b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I contacted Thornley Groves in Hale, Cheshire on Thursday 1st Feb, to inquire about a property listed for Rent. I spoke to Alli Coleman, and an appointment to view the property was made for the next day, Friday 2nd Feb. Alli was friendly, courteous, and professional, and upon expressing an interest in the property, she immediately started the ball rolling in terms of my application. All in less than one day! No fuss, no delay, no stress! I simply could not ask for more from Thornley Groves and Alli in particular. Thank you so much!","createTime":"2018-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"90622651-45b8-5dbf-a068-9152a8ff1fde","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Last week I started a process to rent an apartment with Thornley Groves during all the process I was assisted by Laura Daniels, she was very helpful and quick on answer my questions.I was very satisfied with the time between start the process and get the keys.","createTime":"2018-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"912fadeb-2225-5d6d-8106-72c9221e1aea","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The Agent ( Alli Coleman) she was very Professional, easy to communicate and she explains every stage clearly to no catch trick. Well done","createTime":"2018-02-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"60a20fc0-07e6-52e9-b249-d4e3b8efcfb8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I contacted the office today and spoke with Dominique Sfreddo who was incredibly polite, easy to chat with and above all incredibly professional. As a tenant you can easily get lost in the why's and wherefores and legal processes that must take place. I had inadvertently fallen foul of one but this was resolved quickly, efficiently and with a \"no blame attached\" attitude. Superb service, highly recommended and again HUGE Thanks to Dominique.","createTime":"2018-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ec3c7f64-58bc-5323-98b3-fb1656a78baa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I give 10/10 (Excellent) to Dominique Dominique Sfreddo The normal feedback form anyone on any letting agent is like very slow response etc. Dominique has changed this now - He is very quick in responding and with the right information. He always have a positive attitude of helping the tenants as quick as possible. Thornley Groves is fortunate to have a person like Dominique","createTime":"2018-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"29a1ca25-be22-5e1c-82b7-78ae448e337c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The service received from start to finish was first class, from coming out and valuing Dougy to helping us all along the way which Lori excelled at. I would buy or sell from Thorley Grovea again a great and painless experience Thank You","createTime":"2018-02-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f337648c-d22a-5e17-8671-020d81245cc6","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Must have exchanged something like 50 emails, plus many more phone calls with Tarin who was both tremendously helpful but also patient through the entirety of the process. 10/10 would exchange flurry of stressed out emails again.","createTime":"2018-01-31T00:00:00.000Z","locationID":"THF"}},{"id":"d5eb2adb-72bd-571c-86cb-699429d52a40","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette and Doug are the most friendly and helpful sales consultant I have encountered. I have dealt with other estate agents before but Thornley Groves Altrincham was and is by far an excellent company, worthy to be part of the great league.","createTime":"2018-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"29ea39db-5130-5f74-b629-c245886758d0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks very much to Laura! Helped us throughout our search for a property, gave clear guidance and was always there to answer questions! Made the process a lot easier and cleared everything up in a matter of days. Would highly recommend.","createTime":"2018-01-31T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ed1eda4-d2ad-5ba0-ba9c-93df566b490a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"After our Father passed, my sister and I went down into Hale Village and invited 2 estate agents to come along to the property to view and give their suggestions as to what they could offer us. Stuart came along to represent Thornley Groves Estate Agents and his enthusiasm towards the property and total understanding as to what was required to assist in the sale and especially what was not required (in updating the property) to gain that sale, saving us time, money and energy, especially as I live in Wiltshire and my sister in the Channel Islands. Without question of doubt, my sister said we had to instruct Stuart to take our property on and we have not looked back on our decision since. Stuart added Arabella to the team and what a great decision that was. Arabella has been there for both of us during the highs and lows we have suffered through the many months of the process of the sale. She has taken numerous phone calls from both of us and many emails dealing with all instances with a calm and professional approach. I would strongly recommend Thornley Groves Estate Agents to anyone wishing to sell a property as I do not think we could have come out of this still sane without Stuart and Arabella. They are a credit to your firm and went above and beyond in our case, thank you Stuart and Arabella so very much, sincerely Mandy","createTime":"2018-01-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5ca4864a-fd62-5362-aadb-b1dfb0ec6f8f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have now dealt with Thornley Groves Sale office on two occasions. Whilst first time round I was unsuccessful in securing the property I was after, down to me not TG, second time round they worked hard on my behalf to secure the property I wanted, and at the price I wanted. Laura Daniels in particular was extremely helpful, negotiating the deal on my behalf, and I have no hesitation in recommending to anyone considering using their services. Ian M","createTime":"2018-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"09d526f4-2f4d-5503-acf2-54603af51df6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have found Thornley Groves to be really professional and, in particular, Laura in lettings has been an absolute star. Ours was not your typical letting application but she was on hand at all times to help guide us through the process and dealt with any of our queries swiftly. I would not hesitate to recommend Thornley Groves to others.","createTime":"2018-01-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"22f5bc7a-60d1-5a7f-aab7-f1c0a75d9c81","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"In my experience of speaking to Estate Agents where I inquire about a property, only Thornley Groves Estate Agents, to me had done the extra mile. Some will not reply promptly to an email enquiry. Some will call back but if the property is no longer available, will not offer other similar properties and will just end the call. Some are so robotic or uninterested it is unbelievable they are paid to do this job. Clare Carpenter to me embodies what an estate agent should be. She is dedicated, committed and will go over and beyond what is asked from her. She emailed me and even when the property was not what I was interested in anymore, she asked what I was looking for and offered similar properties. She made the whole process easy for me and my family. She accomodated my queries and supported me complete what was required from me. I have to say though that your company is very thorough. Too many things to go through and pay before finding out if we are successful or not. And no guarantees after paying the fees. It is off putting. Good thing i really liked the house and Clare was always there to assist. Otherwise i would have looked elsewhere. I hope this level of excellent customer service carries on during the duration of our stay in the property and even when customers leave that you will remain gracious and accomodating. I will definitely recommend Clare's team to other people and will even encourage them not to be put off by the admin fees and lengthy process. More success to you all!","createTime":"2018-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0de54cb4-675f-5ec4-9c4e-2658c04125fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"If I could give Thornley Groves Estate Agents more stars I would. Their approach to selling houses has been excellent from the start to finish with their outstanding team. From the moment we met Stuart his enthusiasm was so contagious that we felt we had chosen the best person to go ahead with the sale and he never changed all the way through the sale which was a breath of fresh air to know it was not just that he wanted out house on his books but he genially cared. Arabella worked extremely hard continuously being on top of the sale from taking phone calls (sometimes many a day), listening and providing the help, professionalism, courtesy and understanding that we always needed and are ever grateful for. You are a credit to your profession and we could never have got through the stress without your help – I would strongly recommend Thornley Groves to any other sellers in the future. Thanks again to Stuart and Arabella you are a credit to your profession and we will always know that we picked the right Estate Agents","createTime":"2018-01-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f24e1d47-3bea-57a7-a6bf-0cd179fd4466","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Holly Jackson Manchester Lettings Great customer service from Holly. We are fortunate to have such an effective manager looking after our landlord interests.","createTime":"2018-01-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a015c047-32e8-5b04-b35f-9689f99ab373","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I rang Helen Woods in your accounts department yesterday morning to request a statement of transactions from April 2016 to April 17 for my tax return, and true to her word , Helen had completed the report , and e-mailed It to me within 10 mins . Now that’s what I call service !!","createTime":"2018-01-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"01496bca-57d6-53d5-a73d-c62c2a868fd1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great overall experience - received excellent advice from Lori and her team throughout the process. Their in depth local knowledge helped with pricing and led to many viewings and multiple offers within days of the property being placed on the market. I thought the fee structure was very competitive for a branch based agency and someone was always on hand if I needed information or an update. Friendly, professional service and I would definitely recommend to anyone looking to sell in the area.","createTime":"2018-01-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b20f5f0a-26eb-5fdb-ab98-2117ed389fa7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have recently signed a new tenancy agreement with the help of Tarin and her colleagues who have been professional and friendly throughout the whole process. For someone who is fairly inexperienced with tenancy agreements it has been reassuring to know that Tarin and her team are happy to help, and I would certainly recommend them.","createTime":"2018-01-20T00:00:00.000Z","locationID":"THF"}},{"id":"2b9e6020-5442-5d87-90ca-98a7dd0fb1e9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Wonderful company. Our agent Sally-Ann was extremely helpful, she knew exactly what we were looking for and found us our dream home. The process was easy, quick and convenient and the branch is located walking distance from the property which makes us feel safe in the knowledge that should we need anything , they’re on the doorstep.","createTime":"2018-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4b85386-4c53-5b0f-b58c-02281ceea083","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great company wonderful service,am very pleased and in future I intend to purchase a property through this company because of the experience and excellent service they provided me. Thanks guys.","createTime":"2018-01-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8f18e733-0a99-5c6b-960d-399c9558ead9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura Daniels, the lovely girl from the sale office helped me out hugely when I locked myself out. She drove me all the way to the altrincham office in her busy schedule, and took me home with a key to get me in. I personally haven’t recieved service like it before, and I have rented for years. Laura is an absolute credit to you, nothing is ever too much hassle - and she has a constant smile on her face. Just knowing she’s in the office instantly makes me feel so much better about any situation I face.. and I can’t thank her enough for her endless caring nature and positivity!","createTime":"2018-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bbe0deb8-07ec-5c8b-abaa-63353f35c745","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We’ve had a great experience with Thornley Groves. They’ve been extremely friendly, helpful and efficient. Our key contact Arabella really went out of her way for us and seemed like she really cared about making the process as smooth and hassle free as possible.","createTime":"2018-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d42b2012-cab6-5e04-8e4e-a87b1650a10d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have had good relationship with Thornley Groves. What i really like is prompt response to emails calls which has been exceptional. Have found them honest and thorough at dealing with all issues would recommend to anyone. P Rogers Landlord.","createTime":"2018-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3e266faf-41f4-5e35-b5d9-1b52f89720a9","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very good experience with Shoshana who was very good in getting back to me on my query. However not impressed I have to chase Thornley Groves for information. 3rd time in a row rent/invoice has not been provided on the correct day. BR, Mark","createTime":"2018-01-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"81233ac6-d85e-573a-be4c-66cf95419688","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service! Would highly recommend to anyone! Mr Massey was extremely helpful and went out of his way when we were looking for a nice house for our son close to where we live. Matthew was friendly, efficient and his customer service was great! Made the whole home -hunting experience so easy for us. Would highly recommend! Thank you.","createTime":"2018-01-18T00:00:00.000Z","locationID":"THF"}},{"id":"ca3d04d9-7a98-5123-961d-1bb79ac10d03","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Matthew Massey was incredibly helpful and friendly to us as we moved homes. He helped us find the right place for us and helped make sure everything was going well for us. I would highly recommend moving with homes4u.","createTime":"2018-01-18T00:00:00.000Z","locationID":"THF"}},{"id":"413ac3af-fb27-5ede-9c9f-292c20f06114","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2018-01-18T00:00:00.000Z","locationID":"THF"}},{"id":"caeaf727-3764-57f5-b4a6-e949244eeef9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have always received fantastic service from Thornleys since moving over from another agency. They are very professional and communicate well every time. All inspections are done regularly and a detailed report provided. Whenever tenancy is due to end they usually find tenants quick.. very efficient thank you! On this occasion Shosh from the Altrincham branch has gone beyond what was expected in chasing up my rental payment. She kept me well informed through emails every step and I felt really well looked after. Her response in her emails gave the impression nothing was too much trouble to sort out and was very approachable. Thanks again, definately recommend!!","createTime":"2018-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d788e9c0-6703-55ea-b932-ace6bd77ca6c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had very good service both when buying and letting a property. Special mention to the arrears clerks, recently Shoshana, Dominique and Viltaute, but also Samuel, Elzbieta, Craig and Andrew; who have spent a great deal of time chasing up payments and doing often very difficult work.","createTime":"2018-01-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"52374c28-8305-5723-959c-0df694db0bd3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This is an excellent agent with full coverage of service to clients. Down from sourcing , legal follow up to managing the units. I can see all consultancy of this firm are performed very professionally & with caring , Stuart Daniels, Helen Woods, Natasha Conway & Hannah Marsh. They run the whole operation extremely good. Would love to work together with them always. Eric Yip","createTime":"2018-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c29f7fa1-5cfa-56d8-9d0f-bbef03cee7e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We found Arabella very helpful and she dealt with us in a professional manner at all times. She always responded to any emails or messages very quickly, which we found very helpful. Thank you for all your help.","createTime":"2018-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"446911ad-61a7-5db9-bf12-9b67adf328dd","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Helen woods from the Manchester branch has been great, prompt responses to all queries - very helpful","createTime":"2018-01-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fea4303f-25ff-5211-bf8a-bb118ae802df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen Woods has acted very professionally and helpfully this morning All the team are so helpful without exception. I would not rent my flat in Manchester with anyone else.","createTime":"2018-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"04b604fa-81b9-5cba-8e60-c8a569916c87","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves and Helen Woods have provided me an excellent service and have stayed on top of my rental property. They are pro-active and responsive and easy to deal with. They have provided me with real piece of mind.","createTime":"2018-01-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"46405477-6177-5e69-9f4d-19aa4463129b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette was so nice to deal with and was extremely helpful in arranging viewings and access for tradespeople. I can recommend Thornley Grove as a purchaser and on behalf of my daughter who has rented a property through them as well","createTime":"2018-01-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"37841cd2-4e35-5167-9d2a-ec08905c7220","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent support and service by Michelle and the all thornley Grove.You guys allow me to focus on my day job whilst you do everything to ensure I am fully informed about letting property and ensure good rental income and maintenance Sean Hasnain","createTime":"2018-01-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"857cf008-1b9a-548b-8774-cfaa9614a092","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette and Douglas were extremely efficient and always responded quickly to any concerns or queries we had throughout our dealings with them. I would highly recommend.","createTime":"2018-01-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"99d548e6-7be4-5a73-8410-ff508b77bb23","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I joined a tenancy halfway through the contract and Tarin has done absolutely amazing to make it so simple and straightforward for me. Everything was so easy and her communication was more than efficient. Will definitely choose Homes4U again thanks to Tarin!","createTime":"2018-01-11T00:00:00.000Z","locationID":"THF"}},{"id":"fd04b3aa-14dc-536b-abed-d9767b47f3ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We would really like to thank Alli in the Altrincham office for helping us move into our rented property. Given we were looking for somewhere over Christmas and New Year she was more than accommodating and made our move a smooth pleasant experience. She is definitely an asset to the company. Our only teething issue is a few issues with the house which we would like to resolve asap, but we would put this down to the landlord.","createTime":"2018-01-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"baf9146c-f365-551f-9007-6cf5a37036e8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Have just secured an apartment for next year using Homes4U. Tarin was very helpful and made the process quick and easy. Would definitely recommend to students looking for homes in the area.","createTime":"2018-01-10T00:00:00.000Z","locationID":"THF"}},{"id":"d700f248-0e3f-503d-b6df-e396b97539b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had an excellent service from the Swinton office and our dealings with Clare and Val have been positive ,helpful and supportive with all our properties. Everything we need has been catered for and their response has been nothing but excellent. we really enjoy the personal touch with dealing with a local office and people we know.","createTime":"2018-01-10T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d1e66010-6765-5681-ad49-d4acd79b16f6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Many Thanks to Dominique for the prompt response to our request for our tax return. Much appreciated","createTime":"2018-01-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"75c83db5-a075-582e-87dc-cbcbcc12546c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have been using Thornley since September 17 and have found them to be professional and helpful. Initially I had no key for the mail box, after telling Becci Shipley she arrange for a locksmith to change the lock and post the key. This was all done in a matter of days and she has always been available through phone and email during my time dealing with Thornely's in Deansgate Manchester.","createTime":"2018-01-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"32a9aaf5-441c-50f5-b24d-8ae6954c3f04","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really good at replying to emails. Person sorting out the contract was very polite and quick to reply.","createTime":"2018-01-05T00:00:00.000Z","locationID":"THF"}},{"id":"8b3105c9-d5da-5b57-8be3-220adef7bee2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you very much for your quick response regarding Emergency Repair of boiler! All the repairs have been completed within just a few hours.","createTime":"2018-01-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ea9e42b4-85c8-58ae-be20-b6b624478147","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson completed the tenancy renewal and the kept me fully informed throughout this process,in a very profession way and rate her service in the highest possible way.","createTime":"2018-01-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"32f69ef9-38dd-5f76-befd-1f4403fb28fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really can’t fault Daniel from the Swinton Office he was really helpful & provided the information needed when requested for my Mortgage Advisor. Only bad point was the vendor so took nearly 2 months longer to complete than advised but can’t fault the service from Daniel or Thornley Groves especially as everything had to be done via email due to my job not allowing me to use my phone.","createTime":"2017-12-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"06374816-a4a2-50ff-af55-fe7f8fe29f5a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The sales process was as smooth as we could have hoped for. Colette was always available when we needed her and went that extra mile to make sure everything was done when we needed it. Would highly recommend!","createTime":"2017-12-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a8ecba6-413c-556f-befb-72ed042ddadc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had my rental property with Thornley Groves for a number of years and they have always provided a very good service, ensuring that the monthly rentals are paid and passed over and any problems are dealt with in a timely manner for both the landlord and the tenant. Recently I had a tenant who left my property with significant repair issues which as an NRL I could not deal with. Keisha Owusu from the central Manchester office took care of rectifying all of these issues, obtaining competitive quotes and managing the repair process through to completion. This was greatly appreciated and made the problem less stressful as the whole process was managed very efficiently and professionally by Keisha who kept me informed throughout. I would personally recommend Thornley Groves and also Keisha Owusu from the Manchester office to anyone looking for a managing agent for their rental property. Thanks to them my newly refurbished property will be back in the reletting process shortly which is a great relief.","createTime":"2017-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b4fc5acd-5957-5faf-8b5a-f96c98265f1d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From the first point of contact Colette from Altrincham office, could not have been more helpful or supportive. Always swift to reply to all my queries, she could not have provided a better service. Colette is utterly professional combined with a friendly demeaner thus making this process as trouble free and smooth as possible. Nothing was ever too much trouble and she would always be able to arrange a meeting at the property at my request, she is a huge asset to the company. I can't thank her enough for her time and support. Jenni Birdseye buyer from Essex","createTime":"2017-12-19T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"188b1bd3-125f-546e-b8e3-02a0c19ee42d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Caroline Dennison for proving excellent quality services regarding purachase of my new house. She is enthusiastic and has great sales personality.","createTime":"2017-12-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4b90b881-6c38-5b4d-86f1-136f97da12ca","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Matthews recently completed the sale of *** for me... I was extremely pleased and impressed with the way in which the agency handled the sale. After we had met Alex who valued the property and who made it so easy to choose Matthews to be our agents, I dealt almost exclusively, although not entirely, with Laura. I think that the two of us developed an understanding and telephone relationship that was efficient and fun throughout the course of the whole procedure. Laura's ability to guide me through each and every step of the process and her innate understanding of how best to react to the buyers' questions, and in a few instances \"hurdles\", was always \"on the nail\". Working with Matthews was a joy from beginning to end and I shall miss our chats. I really mean this - you couldn't have worked harder, or longer, more diligently or with greater humour. Thank you so much. TL","createTime":"2017-12-15T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"7f16673c-756a-5d5d-88fe-6ab6237253ff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We put our apartment for sale with Thornley Groves in Altrincham and they found a buyer within 3 weeks. We are very pleased with the professionalism shown by Charlotte Murray who dealt with the Sale, she really did try and went out of her way to accommodate both the buyer and the seller well done keep the good work up Louise and Stephen","createTime":"2017-12-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"65b606d3-ed6e-50e0-8c22-46a4385e71b8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Alli from the letting's team was so responsive and incredibly helpful.","createTime":"2017-12-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"90b5093e-497f-5da4-87f3-9f74123565eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thank you Dominic Sfreddo for your stellar help with my financial queries. Your prompt and super efficient replies were incredible. What I thought would take me a few days was sorted out in minutes... literally. Hang onto him Thornley Groves .... PLEASE","createTime":"2017-12-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9de931a5-bb51-5692-85f3-74daa22ba10e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley groves were very helpful in assisting us moving into our flat recently especially Alli Coleman as we incessantly chased for news as to whether the landlord had accepted our application, couldn’t be happier with her prompt chasing and replies. A breath of fresh air when comparing to other agencies recently","createTime":"2017-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fb41dc59-e20f-5dbe-945a-1cb72dba3db9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"This review is dedicated to Alexandra Coleman who is quite simply an exquisite example of a high street estate agent. All round fantastic. Big props to Rachel Plowman for overseeing the whole process as well. Overall, these two were the sole reason I am leaving this review.","createTime":"2017-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"101451ca-868c-58d6-980c-716bb7ec0424","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette was very helpful through out the whole sale’s process. Even after the sale was complete, Colette has always returned calls and E-mails and been extremely helpful. John Rigby","createTime":"2017-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"58a67843-8a51-5751-a012-cc55a1f46022","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service offered. Clear, sensible honest recommendations and would recommend to any landlord looking to rent out their property!","createTime":"2017-12-13T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f79b3a01-451c-5c7c-9846-4391f6f79904","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had numerous issues since being a tennant with thornley groves after 3 years I still feel there is a lack of communication and once the tenants are in we are forgotten about. The simplest of requests can take weeks to even be acknowledged let alone resolved. I have recently spoken with Helen Woods who was understanding, helpful and got the job done after waiting weeks for a form to be sent to me. As soon as I spoke with Helen this was done almost immediately, even emailing regularly afterwards to make sure that everything was resolved. She is an asset to Thornley Groves and if there were more Helens working there it would be a more pleasant experience for all the tenants.","createTime":"2017-12-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be015519-952f-5faa-88bf-243e63b882c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominique Sfreddo recently demonstrated a high level of service in helping to solve a problem for me. The level of understanding and empathy and also proactive awareness to tackle the problem quickly and withou delay sets a high standard of customer service that should be used as a benchmark. Thank you.","createTime":"2017-12-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fede3367-d567-5f37-9577-0336f20c18e2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette was brilliant, she managed to remain calm, polite and professional at all times. She is a credit to Thornley Groves and deserves recognition.","createTime":"2017-12-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f2155866-11b2-599b-9d7c-141d553f99dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great, the team we're very consistant and fast with replies. Thanks guys.","createTime":"2017-12-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"01af7e1d-a269-57fc-ae74-a071fd20db0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"They were all very helpful, especially Alli Coleman.","createTime":"2017-12-12T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"efad6f40-9503-5927-a5b0-d62247ff59b4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen did what she said she would do very quickly","createTime":"2017-12-11T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3c66ec56-0382-598d-b2a8-a96ca221a922","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve been so lucky to have Adele Hallewell who took my case and helped me in sorting out issues with my tenancy agreement. She is absolutely brilliant at her job, provides excellent customer service - friendly, helpful and professional. Once again, thank you so much for your help!","createTime":"2017-12-09T00:00:00.000Z","locationID":"THF"}},{"id":"c17f1902-0233-5c04-9152-2e7ff4978fb0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great communication from Ryan & Chris. Accommodated a second viewing at very short notice for the property we ended up buying - very happy with the service.","createTime":"2017-12-08T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f6a2f6b7-9327-56d8-bad5-3736b0330024","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great team. Lovely and helpful. Recommended.","createTime":"2017-12-01T00:00:00.000Z","locationID":"THF"}},{"id":"f081c00d-22be-5720-a8f2-766512d31c7b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"as a landlord they look after my property and collect the rent on time. They find tenants very quickly and vet them to a high standard. I am very satisfied and would recommend them without hesitation.","createTime":"2017-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7bfd318e-e389-57d0-9848-eba87dad98b5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly recommended and great customer service !! Aimee Hobson has really helped to get things sorted quickly for the property ..thanks for all your support !","createTime":"2017-12-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fd399465-2437-508b-a44b-f766fae576d2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have found thornely groves brilliant to deal with ! Collete and Tracey were both really Helpful and able to answer any questions really quickly. Collete in particular has been very attentive and great at communicating with my solicitor and working with us. I would definitely reccomend their services again!","createTime":"2017-11-30T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa3dd1e6-2797-5abb-bd29-b75a8395ea4f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Couldn’t be more happy with the service I received from Thornley Groves in purchasing my first house! Colette Raftery was a God send and did everything she could to help me purchase She was extremely responsive, helpful, and constantly chased solicitors when needed. She went above and beyond to answer all my queries and was extremely flexible on allowing me to view the property within short notice. Thank you to Thornley Groves for making my first time buyer experience an amazing one!","createTime":"2017-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"415d7968-be82-5600-9195-4f97b58b8b7e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service at Thornely Groves Altrincham, everything went smoothly and Alli and Jodie were very helpful.","createTime":"2017-11-29T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a691ea9d-c52e-5f86-8c1c-06650481f2a4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Genuinely very happy with the service Tracey and the team provided in Altrincham and would definitely recommend to friends. Made a stressful process smooth and easy for someone who hasn’t bought a house before. Thanks!","createTime":"2017-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ecf2d9a0-cd56-5869-94b3-98634a4f3c59","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen really helped with our recent query and kept us in the loop throughout. Great customer service!","createTime":"2017-11-28T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"c4d612b6-7c1e-5c28-ac4d-4a1b8816e9e0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"great customer service and extensive knowledge. One of the only estate agents in Manchester I can rely on.","createTime":"2017-11-27T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d48e322e-a598-5bd4-b309-be5de0b7fa4e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As I was paying the visit to very first estate agency i.e. Thornley Groves, lots of thoughts very going into my minds like what if it is just another agency which just wants to sell something badly no matter if suits to the customer or not. BUT the person I met proved me wrong and she was explaining everything in details and in fact helped me to choose which may suit me well.","createTime":"2017-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc18819f-a76e-5c98-8be3-7f3147063a99","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly recommended and wouldnt hesitate to use again! Fantasic service from all of the team, helpful, knowledgeable and friendly. Thank you for everything.","createTime":"2017-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"3eb51d22-a18e-5fc5-8fc2-f1b15d30db92","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chris and the team did a great job for us in the sale of our house! Thanks again!","createTime":"2017-11-25T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4a7d4609-27d5-5c1f-bf5d-abc45d79aa9b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Stuart was very helpful throughout. Many thanks","createTime":"2017-11-24T00:00:00.000Z","locationID":"HAL"}},{"id":"eeaa8f09-8dcd-5b39-bc0d-e3aad4c6a839","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am writing this review to say how much my husband and I appreciate the service we received from Carolyne Brindle at the Sale branch of Thornley Groves Estate Agents. From when we first decided to put the property on the market and had the Valuation to the completion of the Sale, Carolyne could not have been more helpful. She kept us informed each step of the way with regular updates.Any queries we had she would always great back to me as soon as was possible with the answer. I can not speak highly enough about the service we received and would have no hesitation in recommending both Carolyne and Thornley Groves Well done all who help to successfully sell the property. Especially Carolyne Kind regards P&J","createTime":"2017-11-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"bad58508-439e-5bd5-9143-67e7729ad0bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very open and clear communications, which I needed as I am mostly in the UAE.","createTime":"2017-11-24T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"40ea3ecb-581e-5ada-841c-e1dab5b55ab2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recent Buyer - Easy to work with. The whole process was very thorough and the response times were excellent. Jordan at the city centre branch is very professional and went out of his way a couple of times for added information. If he could have delayed it a week I would have saved on stampy duty but that's the only downside.... Sam Cole","createTime":"2017-11-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"69b6b23a-d08e-53ab-b827-ba1dd7686bc0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We have recently bought a house through Thornley Groves Altrincham branch. We have received an excellent service throughout the sales process. The sales manages Tracey is very nice, polite, approachable and understanding. Even after the sales is complete we are still getting fantastic support from her for minor things like how to turn this ON, missing post box key etc.","createTime":"2017-11-23T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"9d7d2d2f-256a-50c5-be08-8a8d197afc35","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service - always very prompt and helpful, I've had a couple of issues with my tenancy recently (not the estate agents fault) and our contact, Adele, went above and beyond to make sure it was sorted as quickly as possible.","createTime":"2017-11-22T00:00:00.000Z","locationID":"THF"}},{"id":"0839fe79-fea6-5434-a96e-3a62790a1aaf","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm very happy with the account management service and Helen always makes sure I receive statements on time and am alerted to any issues as soon as they arise","createTime":"2017-11-22T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6865becf-9be8-5caa-a0f1-015f4c7a21cb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Antony and Frankie were so helpful and friendly when I went in. It was great to deal with staff that were willing and ready to offer help and guidance.","createTime":"2017-11-21T00:00:00.000Z","locationID":"THF"}},{"id":"347fd6b8-cb23-5da5-ba01-bdd2c3233491","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've dealt with some problematic and unscrupulous agencies over the years, however Thornley Groves are completely different. We have rented through their Altrincham branch for 4 years now in different properties and have just purchased our house through them as well. In particular Rachel has been great for our rentals over the years and Colette has been invaluable in moving our house purchase along.","createTime":"2017-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7bf47aa5-b6ac-5f57-802e-0a2846d4ba1c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank the staff at the Altrincham office for all there help and understanding of my situation when I was selling my house. Doing this on your own is a dawnting process. The help and support I received from them helped me enormously. I would like to mention Tracey Bentham as she helped and guided me through.","createTime":"2017-11-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"db7033ee-0317-522d-a009-7e8af6623040","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Happy to recommend TG's, Stuart valued quickly and got the house on the market, they found a buyer within days and Tracey, well we could not have done this without her keeping control of things and keeping us sane! Thank you very much, we got the house we wanted, all is good! Thank you TG team.","createTime":"2017-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"292b1f2c-37bc-5fa8-9538-8eb47142d67d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff at Thornley Groves, Altrincham were fantastic.They all kept me up to date throughout selling my property and that gave me piece of mind.A big thank you to them all.","createTime":"2017-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"00bb06b2-47ac-55c6-b8d3-cedea02c1630","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"The team recently negotiated a lease renewal on our Manchester property. There was good communication giving us all the necessary information and recommendations for renewal prices based on current trends in Manchester. All went smoothly with a 6 month renewal now in place Thanks to Katie Garner ( Property Manager – Blue Team)","createTime":"2017-11-20T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4e5a43b6-ad81-53e3-88a9-7292833afebc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently bought a house via Thornley Grove and the sales team has been very proactive and efficient in dealing with the purchase. The after sale service has also been fantastic, in particular Christopher Bond who has been extremely helpful and dealt with all queries promptly. Great support throughout.","createTime":"2017-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7108ab74-9eba-5dc8-af09-2a27a502da29","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been really helpful in helping us find a property for rent. I have been a tenant for over 8 years & I would recommend them every time. They are always professional & in my opinion the best agency in the area.","createTime":"2017-11-18T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f37420c8-185a-52cd-a366-7b6847b016bc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I don't normally give my time to review companies/services, this is the exception. Thornley Groves have given me excellent service without fail over the past six plus years, letting and managing two investment flats.","createTime":"2017-11-17T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2c33a258-3596-5f9d-903f-29cc2675a6e3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really helpful (Adele, who was handling our correspondence and paper work), really clear communication and minimum fuss compared to the comms and paper work of other agencies.","createTime":"2017-11-16T00:00:00.000Z","locationID":"THF"}},{"id":"5e512c41-6928-5d49-8bc8-e8b9b37dfe31","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've had dealings over a number of years with a number of employees of Thornley Groves, since I moved to them as a former client of Vital Space - all have been attentive to detail and thoughtful and helpful. Even though I have now sold the property that they managed they have still been very helpful over various matters that have arisen. Dominique Sfreddo has recently been most helpful. Very quick to answer an enquiry and equally prompt in solving the problem I had - even though I no longer have a contract with them. We talk a lot, in the marketing world, about after sales service, but post-contract service is equally important. Few remember this, but Dominique did. Well done.","createTime":"2017-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"6506857f-a76d-5612-a4e1-1383b981e408","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves Estate Agents - Altrincham I'm impressed with the dedication/commitment of Colette Raffery to her duties. She was in constant contact with the Seller solicitor and my solicitor making sure that the two parties had the relevant information in order to complete the purchase without delays. Also, in a regular basis I received updates from Colette so that I was aware of all steps/work completed each week. I am grateful for having had Colette as estate agent for buying my first property. She made things a lot easier for me. I highly recommend Colette Raffery.","createTime":"2017-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"214c1ef0-da72-5f67-817b-4af14f6fc8f9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominique has been exceptional with every aspect relating to my queries. Always helpful and very quick to replying to any questions. I would like to make Thornley Groves aware of the excellent customer service that she gives. Thank you for going out of your way to assist me.","createTime":"2017-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f20fe633-a952-52a6-b6d1-a7d17a5d3225","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"It had been really been a straightforward and quick responses to queries and feedback from Thornley Groves from our viewing till renting the property. Rachel and her team had been fantastic in the process of letting and their professional work showed in the process. Thanks Rachel.","createTime":"2017-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b82f6f0a-b472-5e51-bc8d-9064ae2bcaec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always a pleasure to deal with, constant and relevant updates regarding new house on the market that matched what we were looking for. Would recommend people use them if looking for a property in Manchester or its immediate surrounding towns.","createTime":"2017-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"67f80b26-a816-5ae0-8ebd-b2ee576043e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service given by Edward and Dominique. Account query sorted quickly and efficiently.","createTime":"2017-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7f9d5977-4450-5dad-8602-8e406469b30f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Aimee Hobson was extremely helpful and a pleasure to speak with.","createTime":"2017-11-16T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"7ae3071c-b627-5321-9281-ec178669eb0c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominique was prompt and very helpful in providing documents/info (a few months after we signed our lease). It is sometimes hard to get in touch with someone over the phone simply because they are so busy. But once you get through to someone, everyone is very helpful and courteous.","createTime":"2017-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"50314be7-81ea-5548-894a-9e2e098b4197","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Colette at thornley groves altrincham has gone the extra mile throughout the process of buying our first home for us. We would definitely recommend Thornley Groves.","createTime":"2017-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b47e93d1-62de-5ed5-a5dc-449a0e9ce511","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"They always respond to my requests quickly. I was really helped by their support of my accommodation because I'm foreigner and have little knowledge about it.","createTime":"2017-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"493af3a1-8eb9-511b-974b-71e25c0e0373","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Dominique Sfreddo was very helpful on the phone and made the job quick and easy.","createTime":"2017-11-15T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f3c15a6b-7a40-545e-b8f2-1f50460a1d2c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As always very prompt with replying to emails and get things sorted without fuss. Highly recommended!","createTime":"2017-11-14T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"93fc29ec-797f-56c2-83ac-b4c4d243dac2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent professional and friendly staff All of the staff are genuinely caring people who listen and respond well to the client's housing needs. An amazing company with thoroughly decent human beings who are superb at relating to their customers. Many thanks Highly recommend","createTime":"2017-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8c122996-132a-5198-8532-11f934129f49","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient, friendly and helpful. Excellent communication.","createTime":"2017-11-09T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3c9cffc-4bc5-5dae-8f14-9fb6345926b9","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been renting through Thornley Groves for over 10 years and have consistently had a first class experience. The staff are highly professional, knowledgeable, helpful, trustworthy and reliable, which is probably why they have so many positive long term relationships with both landlords and tenants. I would like to particularly mention Alexandra (Alli) Coleman who recently helped our family to find a new, local property and is an outstanding example of why Thornley Groves is the go-to estate agency. Her professionalism, market knowledge, honest advice, empathy and personal touch made our transition to a new home much easier.","createTime":"2017-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"ca228edd-ddc3-5488-81a5-c99eeb7a5e90","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Laura daniels who has made this whole experience painless and run soongh she has been very helpful when it has come to to get everything sent to us and informative with what we have need to send In and are progress .","createTime":"2017-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"dbbbc94c-70c4-55b0-b8dc-420a47561b0f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Staff are always professional and knowledgeable at TG on all matters and Helen Woods has recently been especially helpful on accounting inquiries that I have had recently. Would not hesitate to recommend them. Regards Mike","createTime":"2017-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"a7d1fa18-6d2f-5c56-811b-653d57ff4690","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent professional and friendly service from their Sale lettings office, particularly from Laura. Would definitely use again.","createTime":"2017-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"cf082c1a-d29e-574f-9010-7a7b38f8c7ae","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Called up and spoke to Dominique who was very helpful with my query. She emailed me some information I requested within 10 minutes of speaking to her and was very receptive.","createTime":"2017-11-07T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"8ead2980-1c47-5513-a32e-fa9512f55867","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I would like to share my experience with homes4u and specially Adele Hallewell ,she is such a great lady and the way and manner in which she took our case and helped us and collaborated with us on every email speaks about her professionalism. Employee like her are an asset for Homes4u,I wish her best and we'll deserved future.","createTime":"2017-11-06T00:00:00.000Z","locationID":"THF"}},{"id":"3fd762ba-c2fa-5542-bf5e-38aacc516aba","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We certainly made the right choice with Thornley Groves Estate Agents to sell our House.They were professional at every stage of the process. Keeping us fully informed & taking the time & trouble to find out any information & updating us regularly. They held the process together chasing people where necessary & we certainly feel that we got value for money.","createTime":"2017-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4ad545e9-94f4-5e76-9e98-969aaabfb3df","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very efficient, great service, well organized and trustworthy.","createTime":"2017-11-05T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"f4c0c7bc-6467-5281-8156-dded1349e83f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A very good agents company, they made very easy to rent a house, specially Aimee Hobston who is actually helping me with everything I need. I would definetily recomend it.","createTime":"2017-11-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"df6d7922-f18c-5378-bc4c-4e37ee13eb1c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare and the team where fantastic from the first phone call I made to them and i would advise anyone that this estate agent I would rate highly.","createTime":"2017-11-04T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"d72af532-9d5b-5bdb-ba54-342be3444fa1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Adele has been super, always replies to correspondence promptly and always goes an extra mile to help whenever possible.","createTime":"2017-11-03T00:00:00.000Z","locationID":"THF"}},{"id":"66da6791-fed6-5e22-87f1-ed1a72a6157e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As a result of viewing one of Thornley Groves properties, and talking with the well advised staff, we decided to use Thornley Groves to sell our property. What a good decision. They were punctual, polite, friendly and took great care with photos and detail. Caroline dealt with the sale after viewings and with her continued professionalism, in my opinion, is a credit to the company. I would highly recommend this company to buy and sell with.","createTime":"2017-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"00ff2ddb-d938-505a-a704-6b9a2b41fbed","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional agent. Kris and Rachel who managed our rental process in Altrincham are fantastic and expert in their work.Thanks to them.","createTime":"2017-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"2bf4409d-ead3-5d60-9c40-3c4eae8579fc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful and responsive","createTime":"2017-11-03T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"0d76fafd-e85f-5291-a1d9-eb0a256c620e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional from start to finish. Daniel cooper at swinton carried out my wish’s on the sale of my home to the letter. I was kept up to date on the house sale and it went through very quickly. I would recommend Thornley Groves. Denis Pugh","createTime":"2017-11-02T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"5fc29912-6d0f-5b5e-b6ff-bbf90dfe1d07","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Experience with Chris at viewing was comfortable. He went through the the property details in clarity. Able to discuss price options. Was able to organize the moving in process swiftly. Jodie highlighted the right useful information in the many worded document at the point of signing the tanency agreement and whlie going thro' intro pack documents.The problems with the extractor hood was sorted very efficiently and quickly when informed to Joe. It will be nice if the right keys to the property, providing adequate access to the property could be issued at moving in time. This can reduce the hassles of moving in.","createTime":"2017-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"be77f274-c9a6-5e23-a127-1b8509b8eeb6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Katie was very polite and helpful in arranging for a new fridge to be installed. She communicated promptly with the landlord and kept me informed throughout the process and also provided me with the direct line of the subcontractor to arrange installation at a time that suited me best. Please keep up the great work Katie!","createTime":"2017-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"986eea44-31ff-5dd9-a0de-146d1b637f94","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Pleased with the service received, Helen Woods and Chloe Jackson have been very helpful with queries. Prompt and professional!","createTime":"2017-11-01T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"b87f480d-d6c2-5f24-820f-9a456e3b1c31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Best estate agent I have ever dealt with, I have been dealing with two ladies called Adele and Courtney! Both who was amazing! Friendly, honest and it felt like they cared! Highly recommended!","createTime":"2017-10-31T00:00:00.000Z","locationID":"THF"}},{"id":"56135eed-67d3-53d1-9ee7-468d713fe6fa","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I own an apartment at John Wilkinson Court in Wrexham, and have dealt with Mathew's their block management team on a number of occasions. They are responsible for the management of the complex. I have found all members of staff to be courteous and respectful, particularly Kevin O Reilly and Haf Roberts, who have both been attentive and keen to deal with problems and issues sympathetically and delicately. Since they have taken over managing the complex, there has been a noticeable improvement in the overall running of John Wilkinson Court! They use local contractors, and have consistently adopted a can do attitude to issues and problems that I have been made aware of! They have also saved the development a considerable amount of money by negotiating a far better buildings insurance premium! I would like to thank the team, and hope that they will continue to manage the development in the future! It s comforting to know that they will, attempt to resolve issues, rather than simply appearing interested! It s actually inspiring to find people that actually want to make a difference. Thankyou Mathew’s.......","createTime":"2017-10-30T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"9c1259b2-3d7a-515a-8969-9dbd7a907bcc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2017-10-27T23:00:00.000Z","locationID":"SWN"}},{"id":"bc40a418-d001-5638-951f-b1d6146f6b4b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Samantha helped so much in trying to find my family a rental she understood what we wanted and only showed us houses that matched our criteria not ones a typical agent would try and push on you. She was very knowledgeable of the local area schools qwhich helped as we were new to the area with two small children.","createTime":"2017-10-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb685b8e-579a-5a13-8a59-2da7cdfd633f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service. Well organised and professional. Pleasure to deal with Hester Park who worked hard for us all through the sales process. Very pleased with the result.","createTime":"2017-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f3a6f9fc-38cd-598b-aa29-5b7eabde6106","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always provide good service","createTime":"2017-10-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e27012a2-3f73-5050-b8e3-90a83197d9e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Well done Thornley Groves Manchester (Katie and colleagues)","createTime":"2017-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"03c2229b-8efc-5c79-92c2-5e2486d61ed3","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"V helpful thanks","createTime":"2017-10-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b4059b06-72c7-548b-8b66-d0b3a89ba172","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hester Park dealt with the sale of our property and she was great to deal with and kept us well informed all of the time. As a property dealer if I ever have another property to sell in this area I would use them again.","createTime":"2017-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8243aaa7-e429-5ac0-9276-ba3519caef41","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Had excellent help and support and an overall good experience. Laura Daniels has been an excellent help and gone the extra mile to help me.","createTime":"2017-10-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"db4b5b29-d91b-5f5b-83db-88acdfb6d5f4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would like to thank Dominique for helping ,and she was patient and lovely advisor. Maher Baidoun","createTime":"2017-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0fdca077-4665-5793-b3e5-bef35547fdc5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I asked for account details for last financial year, and received them promptly.","createTime":"2017-10-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"493ea37c-1312-5a91-b354-b45af5d937b2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From a buyer's point of view at least, we had a stress-free experience in our dealings with the courteous and professional staff here who were always prompt in assisting with our queries and viewings.","createTime":"2017-10-19T23:00:00.000Z","locationID":"SAL"}},{"id":"41e7d669-aab8-5814-a608-4750cdc0abb0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am extremely pleased with Thornley Groves as my managing agent. It is only in the times of issues that arise that one realises the benefits of a good agent like Thornley. In particular I am very impressed with a very nice lady called Dominique Sfeddo, who has been a key person in dealing with a potential problem. Her professionalism was second to none. Many thanks.","createTime":"2017-10-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"76a24c7a-7f61-5b7b-ae54-fd042cb5dde8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel and all at thornley groves were brilliant and very helpful with the whole process of selling our house five stars!!!","createTime":"2017-10-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3cd15ca-0537-5fc6-8f39-194c6b44d9e6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Service was excellent. Thanks Laura Daniels for taking care of us throughout the whole process of letting a pet friendly apartment.you are kind and professional and after years of traveling around the world,we can assure that your service is the best.","createTime":"2017-10-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"06f1ab03-3a60-54c2-b5c3-2a39d3d5ac3c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very fast and efficient service thanks to laura for moving everything along so fast.👍","createTime":"2017-10-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"95380a98-81df-5eb1-bd49-01c86e4e979e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We deal with Thorley Grove to both find tenants and also to manage our property. We have found them excellent in both. Brilliant service from Samantha on our latest tenant turnaround.......","createTime":"2017-10-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a26e2a37-c6a2-51fc-9219-4ce9f5a84453","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura was always realistic and helpful and very approachable. I appreciated her down-to-earth approach at all times. I did meet one other member of staff who's name I forget who wasn't nearly as human.","createTime":"2017-10-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"42e07e1c-c44e-5e70-9f27-2c009bbea72a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen Wood, she has sorted out my maintenance issues satisfactory","createTime":"2017-10-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3742bb5d-d8f2-5b04-b9eb-1c428346759f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Sam detailed the requirements, answered all my questions and I was kept up to date along the process. Hester and Jodie detailed the tenant and agreements and all went through smoothly.","createTime":"2017-10-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"27140aef-fffd-51cc-9509-523c71346740","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Even though Thornley groves were my sellers estate agent they were very good at aiding me to get the sale completed in a timely manner. I wish to extend a special thanks to Caroline who took over and made sure that all party's were communicating to each other and helped to ensure everything ran smoothly. If I ever come to sell again she would be the first person who I would contact.","createTime":"2017-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7675da0c-cf2c-51da-bd58-294fe71677b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very pleased with the friendly and helpful service I got from Tom Brook and Hannah Marsh. I liked the proactive approach to problem solving and all-in-all I am a happy client.","createTime":"2017-10-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"55a2a82c-d544-5df6-992d-62513915ec8b","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Really helpful and friendly company. Laura Daniels has been a pleasure to deal with. Helpful and friendly all the way, going out of her way to try and get us answers quickly.","createTime":"2017-10-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e89eee78-b633-5513-b367-34414e523f56","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"As tenants with a cat we really struggled finding estate agents that would even consider us as tenants but Thornely Groves were great, especially Laura! We love our new house and couldn't be more grateful for the help we received. Any issues we've had while in the property have been dealt with promptly and professionally and we really appreciate all the hard work the team do :) Thank you!","createTime":"2017-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d3c208dd-6fa3-5ed1-99a3-9f7d08f78867","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been in dispute with a tenant and Holly Jackson from Thornely's dealt with it in a very timely and professional manner leading to an award in our favour. I cant thank Holly and her team enough for dealing with this matter and it enabled me to move away and feel I had left it in trusted hands. Well done Holly and thanks for your support.","createTime":"2017-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"428e2392-094b-527a-808d-9f9e8f3066a5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I thank the staff at Sale branch for their very prompt and professional service. Laura Daniels was very helpful during both phone and email communications and took care of all aspects and help with the whole process to go smoothly. Much appreciated. Thank you.","createTime":"2017-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"da47b66b-f51d-52dc-99df-aae6be7259ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have made moving house a lot less stressful, making the process as smooth as possible. In particular Laura has been extremely helpful through out the whole process","createTime":"2017-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"12863ba7-9c79-5305-8942-e10d61ecf453","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have found correspondence with Helen Woods and Dominique Sfreddo to be helpful and efficient. My queries were answered quickly and in a positive manner.","createTime":"2017-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"f01f346f-2e13-5776-8fe8-b247271ab9d3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Laura and everyone else made the whole stressful process of moving much easier. Friendly, professional and prompt. Thanks so much.","createTime":"2017-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"049a150b-6be4-5d28-999b-6b89109893b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominique was extremely helpful and responded to my queries very promptly.","createTime":"2017-10-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d82a2027-c3de-5af2-a4dd-f08e69e01c95","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I would recommend Thornley Groves as the Letting Agent. Samantha and Laura have been professional, responsive and helpful in letting my property.","createTime":"2017-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"191f8409-889a-5a0a-86fd-6eed5f5b5b7a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent! Very good service especially Samantha is really helpful. Will definitely use their service again.","createTime":"2017-10-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"88ac9d64-912b-5c5b-aa18-06700e43fba0","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Tom Brook was the agent I dealt with during the purchasing of an apartment in Manchester. He was very professional throughout the process as was Hannah Marsh who managed the sale process. However more could be done in terms of providing the purchaser with basic info from the vendor about the running of the property once the sale had completed e.g. where the meters are, who the energy suppliers are, whether they have turned the water off to the property, if so how to reinstate it, as trying to find all this out in a large apartment building proved to be very time consuming. Other than this I cannot fault Tom and Hannah during the process and would more than happily consider using them for any future work.","createTime":"2017-10-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"90d689e2-e03c-53da-8b42-f1240d9e4320","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had negative experiences with estate agents in the past, but the customer service I received from Val was amazing! So so helpful, even when I had an unexpected issue during my tenancy application!! Thank you so much Val and Thornley Groves","createTime":"2017-10-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ffdbac24-a7b4-5b8c-8faa-6adc3a393fc8","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Everything was smooth, on time and the agents really helped with all I needed.","createTime":"2017-10-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5bbb55b5-4400-5eb1-b240-67654dc0c28c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great and dedicated work from Hester, kept us informed on the progress. All the staff I dealt with were approachable and endevored to answer any enquiries we had. col bradley","createTime":"2017-10-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2bd3607a-e298-5e43-93d3-9f7076a06d6e","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Had previously used one of their competitors to sell a property and had received appalling service. I changed to Thornley Groves and was impressed from the start.There was a period when there were a number of personnel changes and whilst the service provision did not suffer,it was a little disconcerting to be advised of changes, which seemed every other week.Hester, however,brought stability and I have been dealing with her for several months up to the sale of the property. She has provided excellent service. She always kept me informed and delivered everything she said she would.","createTime":"2017-10-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"67d58a40-3014-522b-b5bc-173ac6fb50c5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I find it hard to give a good review for Thornleys in general as I have found them very poor to deal with. However I am pleased to say there have been exceptions and Dominique is one of these. She immediately replied to my query and dealt with, to my satisfaction, almost within minutes. I commend Dominique and wish that all their staff were the same standard.","createTime":"2017-10-02T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8a430cc4-c27e-5526-a78b-d07d606b0684","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from Lori in the John Dalton St office in the purchase of a city centre apartment. Very professional and quick to respond to queries and excellent service throughout the whole process from initial viewing to completion. Was able to contact the vendor and their solicitor to push through final enquiries to my solicitor. Lori was also was the estate agent for my girlfriends apartment in the same building and was excellent during the whole process for her too. Will be happy to use again and happy to recommend to others","createTime":"2017-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"52d63536-06bf-5a56-a351-34ca3f6477fb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Not one to make reviews, but feel the need to thank Dominique for going above and beyond to help make the moving out process stress free. Very understanding and could clearly tell she cares about the tenants, even if they are leaving! Thanks!","createTime":"2017-09-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c7c70fb1-f92f-5e82-93b7-29354491d229","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I had an over-payment issue. Dominique was very nice and helped me to solve it. Thank you.","createTime":"2017-09-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a6a913a6-a9be-56c4-ad08-84af1d212b30","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We were dealing with Hester at Thornley Groves and found her to be the most friendly, warm and welcoming estate agent that we have ever had dealings with. From our first viewing she was very accomodating, and throughtout our whole purchase, she was very attentive, always reachable, and nothing ever seemed too much trouble. If Hester was ever on a day off and we required updates or information, her team at Thornley Groves were always on hand to help. Hester would take it upon herself to always chase up not only our solicitors, but also the sellers solicitors, to keep the transaction running smoothly, if ever we called to speak to her, she always had regular updates for us completely unprompted. All in all a very pleasent relationship from start to finish with Hester and all at Thornley Groves.","createTime":"2017-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"12e88be7-dcf7-515f-9e94-75b1207d4574","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can't speak highly enough of Dominique, who took what should have been a stressful moving out period and steered us through like a breeze. Always helpful and knowledgeable on the phone and by e-mail, and willing to go above and beyond to make sure we were up to date on the process. Brilliant service.","createTime":"2017-09-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2db223ca-aa4d-5fe7-b2eb-7ea2693f0ec8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Moving out of Manchester was made straightforward thanks to the help of Dominique who was very proactive.","createTime":"2017-09-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"946f1a67-fa69-5f34-b52b-69b51db71fe5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful service. Thanks a lot to Tarin for her consideration and patience.","createTime":"2017-09-24T23:00:00.000Z","locationID":"THF"}},{"id":"284062bc-d8cc-52f4-8cfa-6229defbfc66","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Having just moved out of a Thornley Groves property, may I say what a delight it is to see a letting agency actually go about returning your deposit in a reasonable and fair manner. I've moved several times within Manchester and each and every time, I've had unreasonable deductions made from my deposit for the most minor and trivial of things. Thornley Groves asked for nothing more than the cost of a clean - which is to be expected - and even did me the favour of returning it by bank transfer on the day it was approved, without charging a fee for the service. Big thanks to Andrew Newman for getting it sorted for me. It actually made me feel that they valued me being a tenant of theirs, rather than trying to grab money from me on the way out.","createTime":"2017-09-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cd219269-76bd-5e2e-a278-e6fffde027b7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very helpful agency, good customer service.","createTime":"2017-09-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"56f4ca79-88fb-5e45-807f-64e2d215152e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hannah Marsh and Lori McPherson provided an excellent client care service throughout a somewhat protracted purchase process (slow solicitor to-and-fro'ing to blame there). It was Hannah that first alerted us to the flat we have just completed on in the Northern Quarter, which had only just come on to the market. Thanks to her recommendation, we were able to view before the weekend, when I'm sure it would have been snapped up. Lori conducted the viewing, and got back to us within 5 minutes with a thumbs-up after we had placed our offer. Both Hannah and Lori have been there to help and advise every step of the way since. There is a warmth about Thornley Groves that you don't necessarily find with other agents. We would thoroughly recommend them.","createTime":"2017-09-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4042d071-a349-5660-abf7-0fc713f4e23d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Always nice and helpful.","createTime":"2017-09-19T23:00:00.000Z","locationID":"SWN"}},{"id":"fde9d6d1-7a74-5878-957b-29a9ac6b32c2","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Chris and his team at the Sale branch have bent over backwards to deal with what I can only say has been a difficult journey. My calls were always answered and queries were always dealt with immediately. I was on the phone constantly to Chris during this stressful time yet he never once showed any frustration at me making yet another call to him. Thanks Chris and once we get ourselves back together we look forward to doing business with you again!","createTime":"2017-09-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1435a089-d1e2-5252-aa73-8a2befae86db","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thanks to Tom Brook, Stephen Clayton and Hannah Marsh at Thornley Groves for getting the sale of my flat over the line recently. Owing to some unforeseen legal complications the sale took longer than anticipated to go through but the stress of this was greatly reduced by the professionalism, friendliness and willingness to help exhibited by all three.","createTime":"2017-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d8c99e64-9b65-5313-a31c-a08b68350b39","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently purchased a flat in Manchester through Thornley Groves. Very professional service, and Tom Brook in particular was really helpful in coordinating the sale.","createTime":"2017-09-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d36543ce-0829-5803-9b84-34885162bc84","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great lettings team at Thornley Grove did a fantastic job following up a tenant you just left with no notice, got the apartment back changed locks etc very professional Dominique Sfreddo kept me updated with the progress every step of the way, would use nobody else now.","createTime":"2017-09-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"82ef89c5-a144-5f0b-a555-9ee140ca865c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great communication. Responded to all forms of correspondence quickly and chased up all enquiries. I wouldn't hesitate to use this company for any future sales.","createTime":"2017-09-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"37f55b3b-b7c4-5a9b-9aa2-90b18a4d84fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Efficient at dealing with enquiries, and pragmatic in dealing with problems. I have been impressed by Thornley Groves over the last four years.","createTime":"2017-09-12T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"90c567b8-e049-505e-a1a1-dc5137475b46","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Overall, I'm very happy with Thornley Groves as my letting agent. One of the things any private landlord dreads is a difficult tenant who leaves your property in a mess. I had one who left food and household detritus strewn throughout my flat, and absconded with the keys. Thornley Groves were quick off the mark, changing the locks, sending in cleaners and decorators to get the property back in order, and finding a new tenant in next to no time.","createTime":"2017-09-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f0f9798-4558-5f63-8142-35148070f7f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Have recently sold my apartment in Manchester through Thornley Grove, I can only praise their professional approach and assistance in achieving the sale. The staff were very helpful and informative during and after the sale was completed. Hence the five star recommendation. Many Thanks Thornley Grove.","createTime":"2017-09-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"580ae96b-17c1-5390-8171-f3e347fae1c3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Having had one of the absolute worst rental experiences with Homes4u in 2015/16, I was very hesitant about using them again. However, dealing with Courtney at the Fallowfield branch this time around has been a pleasure. She's been very friendly and helpful, taking time to answer a lot of questions. Scrolling through past reviews, it seems that Homes4u have really picked up over the last few years, so I'm very hopeful that this excellent service will continue.","createTime":"2017-09-09T23:00:00.000Z","locationID":"THF"}},{"id":"e6fa05eb-6960-5000-900c-c33a67c006b0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The whole experience was seamless.Everyone I dealt with was very professional and polite.I would recommend Claire Carpenter and her whole team at the Swinton branch to anyone. Neil Bamber","createTime":"2017-09-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"df176ec0-7628-5d42-9c6d-48266e1dd55f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great, quick, helpful service from Courtney, wonderful property too. Would recommend!","createTime":"2017-09-07T23:00:00.000Z","locationID":"THF"}},{"id":"1f7e5b1a-55d4-5110-8de7-45ab74b01b3d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I had great service from multiple staff at Thornley Groves, from Lori McPherson in Sales to Aimee Hobson in property management. Couldn't ask for more, would recommend them in a heartbeat!! Thanks for everything!","createTime":"2017-09-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1493057b-2f19-53c7-b0d6-d6582cb76a32","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Grove managed my property for past 10 years and I never had to visit the property to deal with any issue. They kept me informed and dealt with all the problems.","createTime":"2017-09-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"76100afd-1e0e-57c9-871c-9eee32e418b6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Solid service","createTime":"2017-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"432a6010-68cc-5fae-9f49-dd69390f4042","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"They sent me a very skilled man to solve my problem with the boiler. They helped me from the beginning to the end being constantly aware of my satisfaction","createTime":"2017-09-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ab1255ae-853c-50f0-a067-6006eddfdce4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Team of experts at Home4u have extensive local knowledge. Very professional service offered. Highly recommended.","createTime":"2017-08-30T23:00:00.000Z","locationID":"THF"}},{"id":"b90b5c4e-3f25-5d59-b2ce-017e7316342f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently contacted Marit Schep, who heads up customer care for Thornley Groves, to ask for help with surprising my son who has recently taken up tenancy in a Thornley Groves property. Marit went above and beyond the call of duty and provided excellent customer service, demonstrating why she heads up customer care. Marit was efficient and responsive, did what she said she would do, when she said she would do it and communicated brilliantly and speedily with me throughout. Marit is a credit to this company and sets a perfect example of what good customer service looks like to the rest of her team! Thank you so much Marit.","createTime":"2017-08-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fc309a3f-2567-5df4-97f4-6f0d3a29bdbb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service - Lynn has helped me massively since renting my property and is always quick to respond to my many enquires. Would highly recommend.","createTime":"2017-08-23T23:00:00.000Z","locationID":"THF"}},{"id":"de30bf74-a820-556d-8922-085522bbd1e1","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I've been really impressed with the lettings team at Thornley Groves. As a first time landlord, they've given practical and helpful advice throughout.","createTime":"2017-08-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ed1dbf53-2f22-58f6-b092-7e1752429d8a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly staff who are very helpful I usually reach out to Lynn who manages the property I rent. She has been very approachable and ensures if there are any issues they are fixed very promptly.","createTime":"2017-08-23T23:00:00.000Z","locationID":"THF"}},{"id":"c74270fa-c10e-58c0-b5df-560843d367dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful staff, lily who I had been in contact with tne most has been very patient and helpful when sorting our new flat out! all the other staff are lovely and i would definitely recommend!","createTime":"2017-08-20T23:00:00.000Z","locationID":"THF"}},{"id":"9eff7977-ab92-599d-9cbf-29292a847c03","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very friendly professional service. Mainly dealt with Hester Parks who was very efficient and sorted things out for me very quickly.","createTime":"2017-08-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e5c87664-3264-51af-9d0b-b2df7eaba5ad","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellant customer service and very helpfull.","createTime":"2017-08-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ddfec94b-25b0-5a97-b9ac-3e874f710c6d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly service and lovely staff, mainly dealt with Courtney. Would highly recommend this agent!","createTime":"2017-08-16T23:00:00.000Z","locationID":"THF"}},{"id":"32837db1-15c9-5ccb-8015-f778716cf011","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent Professional Service Thornley Groves have provided me with an excellent and professional service. They are always quick to reply and expedite issues. I would like to thank Katie Garner and also Lyn Rackstraw and the Renewals Team for their excellent help, advice and guidance, and for smoothly renewing the tenancy on my property. Thank you !","createTime":"2017-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4157d6db-12c1-5254-b7c3-f1987fef8991","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have used Thornley Groves for at least six years for both letting and selling and have found them reliable, professional and reasonable. Particular employees of note in my experience have been Stephen Clayton, in Sales and Aimee Hobson in Letting Management. I thank them both.","createTime":"2017-08-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1b83c5b5-b754-5d13-81fc-423a1f9bfcc4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I first spoke to Courtney a few days ago looking for a property, although im still looking for something right for me, Courtney was very helpful and her customer service was brilliant and I would highly reccomend her! 👌😊","createTime":"2017-08-14T23:00:00.000Z","locationID":"THF"}},{"id":"d2ce92aa-92e3-55fa-a924-c2b3f242dda9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Spoke to Courtney around a week ago in process of looking for our home although we found property else where I would highly recommend homes4u-fallowfield, Courtney was very helpful and customer service was perfect. 😊","createTime":"2017-08-14T23:00:00.000Z","locationID":"THF"}},{"id":"aaa2f484-6ac5-5d0c-b1fb-e1a27f2dd804","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have dealt with courtney recently and she has been amazing at helping me and providing me advice on finding a new home, thank you!","createTime":"2017-08-14T23:00:00.000Z","locationID":"THF"}},{"id":"71f4162b-2b31-5b9c-853b-af4f61b40fa7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great experience with Thornley Groves Swinton Branch. The service was quick and professional from appointing them it took just 7 days for an open house to be held and our property was sold. We were kept up to date every step of the way. I would highly recommend using Thornley Groves for the sale of your property.","createTime":"2017-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"adfe910a-3c95-5f20-b3f7-e6dbd4bfdf9f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Just moved to New Zealand and feel completely confident Thornley Groves are fully managing my property in my absence. On the market to rented property was really quick. Honestly can't find any fault with the service I received.","createTime":"2017-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c35e2a0e-3a7e-55a5-81c1-0cbd26e6a0c7","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Great team from finding a tenant and completing the on-boarding process to get them checked and into the property with keys etc. Only bit of feedback is I would have preferred the letting team to be a bit more proactive with me. I popped in a few times to see how things were going when I hadn't herd much for a while - would prefer them to call me routinely on progress.","createTime":"2017-08-14T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ff3c7d3-7f2b-58d9-bc74-c08bbdad3149","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic team Lily gave me everything I needed and helped me with any issues or questions I had","createTime":"2017-08-10T23:00:00.000Z","locationID":"THF"}},{"id":"5b4be37a-ac55-5ba2-bed3-684c630bbad4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2017-08-10T23:00:00.000Z","locationID":"SWN"}},{"id":"599b1308-fd84-514e-8e22-9a879f165570","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Professional and attentive","createTime":"2017-08-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fb8632bf-d96b-5e24-b765-c7a141a12e19","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves provided an excellent service from the start. Stuart Howe is very knowledgable and gave great advice. Rachel took the photos and did a fantastic job. Sam gave helpful feedback after the viewings and Liz was both welcoming and efficient with the paper work. All of this is reassuring and makes me feel relaxed knowing that my property is in the capable hands of experts.","createTime":"2017-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"751a45b3-9eb4-56bb-b2b1-3a2db70cd881","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have problems with ongoing overdue rent for my current tenants. Dominique Sfreddo helped to chase the payments and gave quick response. I am really impressed with it.","createTime":"2017-08-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"22f415c8-f0ca-59fc-bc99-c34c3f5c4911","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently sold my house with Thornley Groves in Urmston. Hester was my main point of contact and did a fantastic job, as did the rest of the team. Achieved full asking price in 4days, which is incredible. I would definitely use again and recommend to friends and family.","createTime":"2017-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8f198b1c-b9a1-5452-a2dc-67ca6996788c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I contacted Thornley Groves to request a photocopy of my passport. This was an unusual request but they responded quickly with the information I needed. Very pleased!","createTime":"2017-08-06T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a71bfc2-6821-5868-a15c-aa1157ed62fa","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Recently bought a property through the Urmston branch. Very happy with the service. Hester Park, who was the property agent helping us, is an absolute star. She helped us with all the queries and was quick in communication.","createTime":"2017-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8854ddef-1b70-580a-afe1-60603ebe85de","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Clare was amazing, she's a role model in customer service.","createTime":"2017-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"542c22d9-ffbc-5c07-afed-a09ee0d500ea","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Were able to let my property very quickly and provided good advice on what work was required on the propert. Friendly and helpful staff, though at times need to double check details on paperwork. Would still use them again and recommend to others.","createTime":"2017-08-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c44fe1a0-3b4b-511c-b8ac-911ef91dfb09","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service and would recommend to others.","createTime":"2017-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ae9824ee-55f6-5166-9df4-fc380e1d2b4a","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Managed my flat for 5+ year then handled the sale. Would recommend. For rental management I never had cause to regret appointing Thornley Groves. I was very hands-off as a landlord but the flat was never unoccupied for more than a week, any issues such as late rent payment and repairs were dealt with efficiently. The sale was also handled well. Hannah and Stuart were very pleasant to deal with and did their best to reduce the stress of the process insofar as was possible. If something could be improved it would be to have a web portal where clients can see updates on the file and where times for reply could be tracked. At times it was difficult to get hold of staff or get a response to an email. I understand that staff are busy and often out of the office and a bit of technology could reduce the impact that has on the client experience.","createTime":"2017-08-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bb8c68ab-00ac-5fed-963f-3b9829c66d95","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have not had a single bad experience through the process of renting my flat and everyone I dealt with was very friendly and extremely helpful.","createTime":"2017-08-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b03bc68a-ee6b-5367-872f-f192c63429c0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Every experience and member of staff that I have been in contact with has been outstanding. Communication, professional approach and attitude has been flawless. I wouldn't hesitate to recommend Thornley Groves- an absolute market leader. Thanks to the letting and sales team for their superb approach to property and customer service.","createTime":"2017-07-31T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"a9f7200f-7ea2-51a1-b18d-0422f0c66906","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Dominique at the Altrincham Branch has been very efficient in keeping in touch with the tenants and ensuring that the rent is paid on time. She has been quick to update me on any issues and has made a point of following up any issues to prevent any problems before they arise. Very efficient service.","createTime":"2017-07-30T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"46666a73-36c2-5719-81d2-e25d62c7a06f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Would recommend Homes4U after receiving fantastic service from Janet and Michelle, making the process easy and enjoyable.","createTime":"2017-07-29T23:00:00.000Z","locationID":"THF"}},{"id":"0ec908b9-6c4c-56dc-a308-594cd14ad6af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been very satisfied with the service provided by Thornley Groves for the renewal of tenancy of my property. The renewals clerk dealt with the tenants in an efficient and polite manner to complete all the documentation required.","createTime":"2017-07-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9bc8dcc7-d521-5c85-a08b-847a5740cc01","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From my experience with other letting agents, the service provided by Homes4u is far more organised and professional, both for the landlord and tenants. Our dedicated property manager, Christina has always been very helpful and pleasant to deal with.","createTime":"2017-07-27T23:00:00.000Z","locationID":"THF"}},{"id":"888d2bfd-7986-514c-899b-8f1d2956eaa5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service when buying a property- we now use Homes4u to let the property- very efficient- Janet Johnstone excellent email communication in sorting out a recent boiler problem","createTime":"2017-07-27T23:00:00.000Z","locationID":"THF"}},{"id":"72e43e49-cf12-53d8-bd49-bee92c3c2671","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Selling and buying property can be very stressful at times. Thanks to Tracey at the Altrincham branch a lot of frustrations disappeared. Constant emails and phone calls from her made the buying process a lot easier to deal with. Thanks Tracey job well done!","createTime":"2017-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"24c8a5d5-8630-5692-85ff-0be9e4eb3d26","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Andrew Newman is a really good professional. He was really kind and sorted everything in 2 days. His services worth 5 stars!","createTime":"2017-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5b19e9b3-1d03-53db-b1cb-8950999a2348","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very speedy & professional service, as always. Thank you Katie","createTime":"2017-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"de9954ff-8d08-5b62-97c9-ac36e2a10a1c","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Aimee Hobson (Property Management) handled the check out procedures without fault and all issues were raised and dealt with in a speedy manner.","createTime":"2017-07-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"40849f20-2777-5adc-a91b-f9225e5c188f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Homes4u were recommended to me by a friend and I have been very happy with their service - especially when tenants have problems. My current property manager - Janet - is very attentive whenever I need help and is always happy to arrange maintenance for me with the minimum of fuss. I would recommend Homes4U to anyone looking for a quality letting agent.","createTime":"2017-07-26T23:00:00.000Z","locationID":"THF"}},{"id":"826c9106-f5b0-5b73-90d6-af3cb89debd0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very efficient and helpful - from going into the the office to contact over email and phones! Very friendly and patient. Courtney was the person helping us and she did a brilliant job. Thank you!","createTime":"2017-07-26T23:00:00.000Z","locationID":"THF"}},{"id":"121c86ac-f8fe-5c87-8c6a-47e560325ee3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves have found several tenants for properties that I own. They have turned down potential tenants who they felt \"didn't feel right\" and have gone on to find me good, reliable people. I rely on them totally and thoroughly recommend them.","createTime":"2017-07-26T23:00:00.000Z","locationID":"ALM"}},{"id":"1dbbe997-3dbc-5cd3-8117-d9de032a606c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A good example of how buying a property can be a stress free experience when the EstateAgency communicate efficiently to both vendors and buyer. Thanks Tom B. And Team! Best Wishes, Francesca","createTime":"2017-07-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"96c89377-098b-5bfc-993e-43f5b3d4daff","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Shout out to Tom, Lori, Hannah and the rest of the team for their help with selling my property in Northern Quarter, Manchester. Always available to talk to and super fast with all communications back and forth. Thank you.","createTime":"2017-07-25T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ad554012-a552-5ca8-a728-bb4d7d4e8047","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Good Value, Friendly and professional service.","createTime":"2017-07-23T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"6f69a141-43bc-50e6-b733-5fe882574f37","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent. Very professional, supportive and patient throughout the decision making process.","createTime":"2017-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9ef0bbed-d912-5641-b650-99da57fba72c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic Team!","createTime":"2017-07-20T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"50d67eca-28f5-59eb-a671-c4c4ee4e9bd4","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"The staff at Thornley Groves in Sale have been truly excellent with the service they have provided in the sale of our house. They couldn't have been more helpful and supportive throughout the whole process. We can't thank them enough and would wholeheartedly recommend them.","createTime":"2017-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"946b045d-76cf-50a8-a324-5b5d4c241697","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very pleased with the customer service, helpful employees when it comes to important maintenance issues. Recently Andrew Newman was dealing with ours, excellent communication and fast actions that resulted in high customer satisfaction and improvements in the property.","createTime":"2017-07-19T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"617001f9-c2b8-5d24-80f8-0a2753323c2a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very good service. Have used Thornley Groves as letting agent for many years.","createTime":"2017-07-18T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4e8b68da-735d-5f40-9c31-e123c83a6da4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I primarily dealt with Courntey, who was very nice, yet all of other the staff I corresponded with were also very helpful. They made it clear what was needed from me on my behalf thereby making the process of renting a house much easier and more manageable.","createTime":"2017-07-17T23:00:00.000Z","locationID":"THF"}},{"id":"6380ab8a-87fe-5199-bddb-3b33bffcaeca","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Throughout my property purchase, Tom and Hannah provided service in the mould of people who have been in the industry for 10 years. Very good service, fast comms and acted to minimize any delays in the process.","createTime":"2017-07-17T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e90bd42-4797-547c-8bed-d435cec4341e","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helen managed the tenancy renewal for me. The process was very very straightforward, and the renegotiation of a fair rent increase was expertly achieved. Wish everything in my life could be so simple.","createTime":"2017-07-16T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c0301817-1453-54b2-9706-8fadadcef4ec","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Hester at Urmston did her best to keep the purchase on track ....she's a star!!!!!","createTime":"2017-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"67b8ca91-cca8-55e3-92ae-37a06a16da35","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Val was great, the service of getting us into the property was great, would definitely recommend.","createTime":"2017-07-15T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7900a6fb-0f52-59a8-9eff-23a999311043","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful, understanding and accommodating to our individual needs. The advice given was well explained, and the team were all helpful and friendly. Courtney was fantastic in providing information and clarifying my queries. Look forward to the new house. Cheers.","createTime":"2017-07-13T23:00:00.000Z","locationID":"THF"}},{"id":"e2e65469-2c51-538e-bef0-b93f64a22507","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Really impressed from Start to finish. All service carried out from both thornley grove and other party's used to compete are references etc.","createTime":"2017-07-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"52498348-9399-58a8-a11c-8bfc02b6a4fd","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very prompt and efficient service. No complaints.","createTime":"2017-07-13T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b217453c-0990-537a-acae-f12c69484b4d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Extremely helping and accomodating for our circumstances, a great customer experience!","createTime":"2017-07-11T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5cb76460-ccb7-521e-a541-cf2142a5aebe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Barlow white best estate agents in the business. Everyone in the Monton Eccles branch team are so helpful and supportive in there roles. Especially letting agent Kevin Russell He is exceptionall in his field. I highly recommend Barlow White in Monton for both lettings and sales.","createTime":"2017-07-11T23:00:00.000Z","locationID":"SWN"}},{"id":"83febcd9-0e15-5808-a669-b026c6d1d6a8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Renewals Clerk, Helen Woods, from the Salford office, went out of her way to contact me, when my primary email account was down, and I had no mobile signal. She made sure that I was happy with the renewal process for my property, and handled it all very efficiently. I have no hesitation in recommending Thornley Groves Management Services.","createTime":"2017-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d552c18-ab26-557e-9db1-6541e8660127","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service, all the staff very pleasant and helpful, would recommend others to use thornley groves","createTime":"2017-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"b04bdb86-bd7a-5796-8635-6de22e9199ef","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Efficient and helpful service from Liz, Sam and the lettings team in Altrincham office. The whole process ran very smoothly with plenty of updates. I will definitely use them again in the future..","createTime":"2017-07-10T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c961e76a-278d-56ab-a3ef-92365707f931","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Compared to previous Manchester estate agents, Thornley Groves has to be the most helpful agency we've come across. Other than a few hiccups at the beginning. If we've had any problems regarding our flat since, everything's been dealt with in a quick and professional manner. Joe Royle has been exceptionally helpful and has always followed up on any issues we've had to make sure we're happy.","createTime":"2017-07-09T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3d968e14-10db-596c-83d1-5957bd4074a6","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Plenty of staff so any complaints can be quickly attended to but on the other hand many people make for bureaucracy . In such circumstances its useful to know a person you can go to and who gets things done. However no such appointments are officially made but fortunately I have someone I have grown to know over the years who always goes that extra mile and speedily wraps up any problems..","createTime":"2017-07-08T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"12f33194-3a03-53e4-a5b1-59860b030450","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Claire and Val who we dealt with regarding letting of our flat were amazing. The whole process from us first contacting them to a tenant moving into the flat only took around 2-3 weeks. There prices are very competitive. They were professional, efficient and had contacts of decorators etc.. who we were able to use. Would highly recommend to anyone with properties to let.","createTime":"2017-07-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9c46f656-af78-5d88-8dde-a5620c7f07dc","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Val has been an excellent staff over the last 15 years since she started with Barlow Costley Agency. She has always been very helpful, polite, friendly and conscientious and she is a great asset to your agency.","createTime":"2017-07-07T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5840d830-81fe-5fb9-8626-ce353101b8c6","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Friendly staff and really helpful! Lovely manners defiantly reccomend them over any other agency really would and I've had a few so far they were no where as near as efficient as thornley groves.","createTime":"2017-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"881a15d6-bf8e-5326-b5ad-b77f3744e971","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Fantastic service when I moved into my letting, superb work from Val efficient and very helpful, smooth faultless transistion. Thank you","createTime":"2017-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3de83f6e-71c6-51d3-88a4-dd16e0baf716","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Nice, fast and competent service","createTime":"2017-07-05T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aaa9c7bb-efc3-5a71-96e1-9f116b30145c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Following our recent nightmare with Hunters estate agency, the stark contrast in customer service with Thornley Groves was incredible. From their prompt and clear communication to their eagerness to get things done, we would highly recommend this agency to anyone looking to rent or buy a property. The staff at Thornley Groves were honest throughout the application process, transparent about their procedures and kept us well informed with updates throughout the entire course from beginning to end. They followed up on their promises, whether this was a call back about a query we had, or to investigate any issues that we had with the property. Since moving in, we had a leak which was sorted within a couple of hours of being reported to them. We feel genuinely valued as customers and cannot recommend this agency enough. Special thanks to Hester and Samantha for your brilliant work. Thank you Thornley Groves for being a wonderfully efficient and honest estate agency!","createTime":"2017-07-04T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"bc803859-10f8-5ae3-acbd-2f2780a7d0dc","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hannah really did a great job and went out of her way to make sure that all queries were resolved between agents and the management company of the apartments so we could complete on time.","createTime":"2017-07-03T23:00:00.000Z","locationID":"STY"}},{"id":"5fa99e6e-7c28-5614-8519-f01c1085ff47","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Washing machine broke and Maria really took the time to make sure it was looked at right away. It then needed replacing which was sorted and delivered at our convenience. Thank you maria","createTime":"2017-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"3f8e1f6a-b5a4-5844-beff-ac86210a2d6a","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service from Tracey - very accessible when we needed her and refreshingly open and honest about progress with our purchase. I wouldn't hesitate to use Thornley Groves again","createTime":"2017-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e29fa508-f7bc-5b88-8d91-b2267eaa93ee","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"I am not a UK citizen and I recently purchased a property from Thornley Groves in Manchester, and the sales consultant I was dealing with was Lori McPherson. She's been really helpful throughout my purchase, responded quickly to my emails, didn't face any problems with her or the agency. I would recommend Thornley Groves and Lori McPherson as a good estate & letting agency and sales consultant, respectively.","createTime":"2017-07-03T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0e162232-bbe7-5303-a31b-730f53881eb9","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very quick response regarding new agreement and clearly sending the details for change of agreement. Highly impressed with that piece of work. But slightly disappointed with fixing anything inside property like microwave , maybe that was due to decision from house owner but it takes around 2 months for changing the microwave. But overall very prompt response and satisfied.","createTime":"2017-07-02T23:00:00.000Z","locationID":"VGN"}},{"id":"f317cf94-43be-5c2b-8d5d-ea3d4a1d5832","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"We had one contact Sofia when we viewed the house and put our first offer in and she was great answered all our calls and very helpful. However we feel we should have been told about the possessory title issue earlier in the process rather than at offer stage. We then had to do a lot of our own research about this and maybe the seller should have done more and it been communicated earlier by Sofia. It could have put a potential buyer off. Once we decided to proceed Carolyne took over and was excellent at pushing the process forward with all buyers and solicitors. She constantly kept us up to date and added a personal touch.","createTime":"2017-07-01T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c1940f0c-352b-5f38-86e7-234c6322033c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Highly recommend. Everyone got back to quickly with any concerns or queries I had. Everyone who I have dealt made the process run as smoothly as possible. Thanks to Hannah and the team at Thornley Groves","createTime":"2017-06-29T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"090aa2fb-8c78-5d49-a235-3ef603713d9d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great service. Special thanks to Lyn Rackstraw.","createTime":"2017-06-28T23:00:00.000Z","locationID":"VGN"}},{"id":"38b98b01-8414-5dce-800f-3ecda5c76bd0","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I can not praise the service of Thornley Groves Estate Agents enough, everything about it was brilliant, and the customer service staff are spot on. An excellent service that helped me purchase a great flat in central Manchester. Many thanks to the team at the Central Manchester office - great job, thank you.","createTime":"2017-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"895ac574-b8ef-52d0-8f99-83230957cd81","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service from start to finish. Natasha, and all the staff from the Sale branch that I dealt with were friendly, efficient, and succeeded in selling our house very quickly.","createTime":"2017-06-28T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c8e98c7-725d-5357-91e9-85b4c5bc8108","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Grove could not have been better! The team there are fantastic, both Hannah and Stuart are always happy to help with any concern, however small or big. Stuart was fantastic since my first viewing, and was always there to ask questions. Even though he was faced with a rather difficult solicitor (on my end) he always stayed positive, and kept me informed of the progress of my purchase. After having multiple bad experiences with previous estate agents, they have really restored my faith in the profession! would highly recommend!","createTime":"2017-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"47315243-94f7-5c6a-9801-b5e5f9934cf8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I used Thornley Groves last year to sell my house, they were very efficient. I decided to choose them because of previous experience with Tracey when I was thinking of buying a property years before. I would definitely recommend them especially in a tricky sale.","createTime":"2017-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fca642a0-78ba-5587-917f-a24011c0c65f","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I recently rented a flat through Thornley Groves Estate agents. Throughout this process, I found them very professional, honest, helpful and flexible. I would highly recommend their services. Elizabeth Wood in the Altrincham office was particularly very helpful.","createTime":"2017-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"7b1baaee-fb02-5452-b04b-796d01ccf737","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent communication from friendly and approachable staff.","createTime":"2017-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d5bfa498-edcc-55cc-8cfb-167b271241cf","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Staffs are helpful.","createTime":"2017-06-27T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e65c61aa-5e71-5b88-990c-eafe68ed4942","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves – A responsive agent and 100% fair…. You can always nit pick and moan about rental properties and if I was OCD then I could write a list about peeling paint here, bathroom grime here or a cold draft in the lounge from the front door. Welcome to rental properties that's the reality of renting in South Manchester. Loads of demand, shortage of properties and landlords who dont give a ****. They are as tight as a gnats chuff and reluctant to spend a penny more than they need to. Agents try to find tenants and persuade the landlords to make the accommodation as presentable as possible. But with 8 viewings per property, why bother. But also tenants need a reality check about the property. No way should it be a slum but expecting the Dorchester Hotel is unrealistic. I got a great home to rent for a year, pleasant, workmanlike, comfortable and did the job for me and my son. There were 3 or 4 issues during the tenancy, boiler failed and needed repairing, the washing machine broke down and needed replacing. The freezer was basically an ice monster towards the end but I was leaving by then so that was someone else’s problem. The broken blinds were fixed in double quick time. All in all whenever I had an issue, Thornley Groves were on the case and it was fixed. They were pleasant to deal with, respectful of privacy, gave loads of notice when they wanted to come in to do inspections etc. Edward was great to deal with, the contractors were excellent to fix things. I even used the same contractor to fix something at my new place. Usually the bone of contention is getting deposit back and its always a case of landlord thinking how do I not give this back, let’s find something to screw the tenant. Sure enough my landlord wanted to keep £100 back to trim some ivy on a plastic sheet at the bottom of the garden. In order to trim the ivy it would mean trespassing onto network rail property, standing on a 60 degree embankment and risk getting flattened by a Chester / Manchester commuter train or an ICI salt train. Common sense prevailed, The precious little light feature that was the pride & joy of the landlord is impeded slightly by a bit of rogue foliage. Jo Ingram managed to politely tell the landlord to play fair and all is good, excellent experience. Happy to go through Thornley Groves again ! Phil Lines 07825 067706","createTime":"2017-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"41aebe9c-8816-5978-925e-c8d93570806d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"thoroughly professional letting agent. Very helpful in finding tenants, managing the tenancy and helping to resolve any issues. In particular Andrew Newman at the TG hale branch was super efficient and helpful in resolving repair issues in a proactive and timely way going the extra mile for the client.","createTime":"2017-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"925e2b29-0924-5d63-96e3-01f9c0635330","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Faultless service, we have the keys only 8 weeks after viewing the property. Caroline (Sales Consultant) provided excellent support throughout the process and I literally cannot fault her or Thornley Groves. Perfect service, we are so happy and would recommend the company to anyone!","createTime":"2017-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"ff99a468-3cb9-57ea-9836-d92a994d7654","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves have been our Managing Agents for a number of years now, we cannot speak too highly of them. All the team, both management and sales are first class.","createTime":"2017-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"91eb0257-73fb-5a52-aef5-4f18e2b0b0b1","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I found the staff at the Urmston Branch to be very helpful and professional. Buying a house is a stressful time and so their re--assurance was appreciated.","createTime":"2017-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"9818b61a-5587-56e4-b9b2-14c43a74853c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"All the staff I have dealt with have been helpful, friendly and professional.","createTime":"2017-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5a860528-93ee-531a-952b-2ed8aa0419f3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service - prompt replies, helpful and personable. Highly recommended.","createTime":"2017-06-26T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d7318472-2872-594a-a421-ff99f337824f","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Very fast and nice people.","createTime":"2017-06-24T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e0420169-8b04-5e50-9e50-8a37146cc2bb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2017-06-23T23:00:00.000Z","locationID":"TGL"}},{"id":"75920716-42f2-5d72-b764-a8da33d848b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Despite a difficult time with the seller, his solicitor and my own solicitor Thornley Groves managed to hold everything together. Our contact was efficient, easy to deal with and always on the ball.","createTime":"2017-06-22T23:00:00.000Z","locationID":"STY"}},{"id":"72691004-7669-57e7-9cd5-dfa46a1cae6b","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"We would recommend Thornley Groves because of the professionalism and dedication put into selling our house. The effort put into selling it was second to none. All the staff at the Altrincham Thornley Groves branch have vast knowledge of the market and we think that in light of our house being sold so quickly proves it. They give 100% into marketing your property and never let up seeking potential buyers. Communication was spot on with providing current information always a priority. We had our house on the market for just 10 days with 27 people showing an interest. 13 people went further to submit offers, subsequently selling immediately to the best and highest bidder after going to sealed bids. Great company, great knowledge, great people. What more could you ask.","createTime":"2017-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e3cff63f-115c-532d-973b-0220168135b3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I dealt with Laura, it was a refreshing experience, she provided me with excellent, genuine service. I was so happy with her that I've asked her to look for a second property for me, I'm sticking with Thornley Groves.","createTime":"2017-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"90e8bd52-ffcd-5d46-920c-3b43e2d676af","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Honest enthusiastic staff who respond quickly to requests. We use Thornley Groves as our letting agent and very happy with the service received.","createTime":"2017-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"de858fe3-8ac0-5a04-bc6b-40c1e42f13bb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very professional, and , more importantly, willing to discuss and negotiate with THEIR CUSTOMER","createTime":"2017-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e97ff08a-afda-5e4c-a041-1fd07c5a7160","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent personal service","createTime":"2017-06-22T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"02e94dd4-dee2-582f-bc27-4e2dfe3bbdee","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"When it comes to renting a property in the UK, the first choice should be based on how much time the estate agents can save you! At Thornley in Manchester, it is simply amazing how many advantages they can offer, especially thanks to their friendly staff and the recent digital apps that are indeed helpful and can make a great difference. Based on these reasons and now going into the 4th successful year of tenancy agreement, I would warmly recommend Thornley Groves to anyone who wants to save time and have a decent privacy for their data protection.","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"01e102e8-31c8-575a-8fc6-c36a29ecb036","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I am very impressed both with the Letting Administrator Gabrielle Roberts, who is exceptionally efficient, and with Matthew Scarbrough, Maintenance Clerk, ditto. Everybody I have dealt with in, and through the Chapel Street Office (Direct Property Maintenance), has been nice, pleasant, friendly, courteous, prompt, trustworthy and reliable. Thank you!","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"aa5f6d86-5818-56e0-8a2f-98155c5eb6e8","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornless Groves in Urmston, Manchester were efficient and helpful. Hester in particular kept me updated about progress on when I could move in and when she promised to contact me she did! Really good customer service and would happily use them again in the future.","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fa9a41c6-fc9c-59a7-8b0e-d830dee78868","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have found Thornley Groves to be very professional in all my dealings with them. On each occasion I have dealt with them I have been treated in a friendly and easy going manner by knowledgable people. I highly recommend them and their services.","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"1ff4192a-b179-588e-8643-bb9779fe8cf7","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Thornley Groves were brilliant at letting then selling our property for us. All requests were dealt with promptly and with out us needing to keep asking if things were on target. I would highly recommend them.","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"5c6a9603-6a6e-5cea-b827-5d9659d5494d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Brilliant service, kept us up to date with everything every step of the way! Would definitely recommend. Thank you to Clare and Caroline xx","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"8d144b63-ab3f-5f3a-a2da-915582d54ef3","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent – Without doubt the most efficient, helpful and knowledgeable estate agent I have ever used. Tracey Bentham is an absolute gem!","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4963965d-6403-5d4b-8613-19256215feb5","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I've always found the Altrincham office of Thornley Groves to be efficient and professional at all times","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2ce0c718-f2d1-5862-b578-3a49d12c33eb","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Can't recommend Thornley Groves enough.Honest & reliable.Friendly staff & reasonably priced.They sold my house within 10 days 😄","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"e4e89111-ac6a-56d7-be3b-5a955c140f21","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always been there to help and sort out any issues. Great communication and follow ups.","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"0edca658-77ee-5442-96a3-d13db29e6578","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Congratulations to all team in Thornley Groves, Swinton. Very helpful and friendly service 😀","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"46b1d81c-2a42-5a49-8652-dec3e12cfa4c","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Great service by Thornley Groves. Particularly Katie Garner.","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"d18d0678-b0bc-5cd4-9db8-17c0d4e26942","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent from start to finish","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"2477f9c0-de0e-5673-a579-5c7f01e5b494","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Quick, efficient service. Very happy","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"c9045383-806a-5f65-8424-c615a060916d","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"cca19493-1215-5dee-9942-1d3275051580","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Very Approachable","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"fbb446c5-d29d-5367-b1ee-37485156aa11","attributes":{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Thornley Groves' agents are very professional. They are very helpful in terms of finding what we wanted and made the whole renting experience as smooth as possible.","createTime":"2017-06-21T23:00:00.000Z","locationID":"TG_HQ"}},{"id":"4de5251e-fc5b-5e03-a3a9-5acb6944cd6d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It is very easy for any business to give good customer service when everything runs smoothly – not so easy when issues arise. I am happy to put on record that the little obstacles that threatened to derail our transaction were professionally and courteously resolved, with a minimum of fuss. I dealt with Tarin and she delivered the best customer service I have experienced this year!! Recommended!","createTime":"2017-06-20T23:00:00.000Z","locationID":"THF"}},{"id":"9fa5be44-d0e3-557c-aa77-5785defd177b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I emailed Matthew Scarborough who works at Thornley Groves about a maintenance query and it was resolved within the same day which was amazing. They did a great job and were very helpful and polite.","createTime":"2017-06-20T23:00:00.000Z","locationID":"VGN"}},{"id":"728e0521-834e-5ae0-b338-67402159cd05","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very polite and pleasant and no arguing over deposits.","createTime":"2017-06-13T23:00:00.000Z","locationID":"TGL"}},{"id":"5dc1388b-9a4f-5064-a81b-b81a50bb93b1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A great attentive team over the past 2.5 years. Fuss free agency who do what they say they will. Kate, Scott and Claire have been most helpful in my interactions with the agency. High recommend.","createTime":"2017-06-08T23:00:00.000Z","locationID":"ALM"}},{"id":"cd837f0d-19ee-52e6-aebb-033366a43631","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I was very happy with the service I received, Tom Brook is an excellent, very professional agent and he has always been quick and effective at responding to my queries and needs. Great support from Hannah Marsh too. Overall a fantastic experience.","createTime":"2017-06-08T23:00:00.000Z","locationID":"STY"}},{"id":"04975f93-b6b5-5f5d-a561-69267bacfe0e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had very good experience with Barlow White. They always helped me with all the issues very fast and made renting the property a pleasure. I think Kevin Russell did really well. I am a genuine customer who rented the property for 12 months. I recommend Barlow White.","createTime":"2017-06-06T23:00:00.000Z","locationID":"SWN"}},{"id":"c8a00680-8234-5f4a-8bb5-075963608eda","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommended! Thornley Groves exceeded expectations from start to finish. I accepted an offer for my property five days after it went on the market! On a more personal level, the help and support I received fromTracey Bentham was exceptional, I don't think I would have got through it without her. Can I give more than five stars?","createTime":"2017-06-04T23:00:00.000Z","locationID":"ALM"}},{"id":"89b7eec3-e668-543c-855d-7c84b7a0949a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Overall a good experience. We've rented a home in the city center trough Thornley Groves and the overall experience was good. communication could be better at times, but if you stick to emails, they reply fairly quickly and are generally helpful. Make sure to read and follow the contract that you're signing, also make sure you check and make any comments you think are relevant at the checkin inventory and you'll be fine.","createTime":"2017-06-01T23:00:00.000Z","locationID":"VGN"}},{"id":"51a49653-6ac7-5e1e-8579-412f34b010d3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Professional and helpful through the whole process. Thank you.","createTime":"2017-05-31T23:00:00.000Z","locationID":"STY"}},{"id":"503287a6-1f80-5613-86a5-ef08032a0aab","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good service and easy to liaise with on my recent purchase of an apartment in Manchester. Tom and Hannah very helpful and the purchase completed with minimal fuss.","createTime":"2017-05-30T23:00:00.000Z","locationID":"STY"}},{"id":"84e37f88-d8a6-5b10-b8e2-23b00943cee0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently sold m property through Thornley Groves. They were fantastic from start to finish, from the initial valuation, to marketing the property, arranging viewings and negotiating the sale itself. They arranged numerous viewings within the first week and we were fortunate enough to secure a sale. This proved to be a challenging process due to unforeseen difficulties, however the sales negotiator, Tracey Bentham, did an absolutely fantastic job, and worked tirelessly to ensure completion took place. It was a stressful and testing time but Tracey was friendly, helpful and supportive throughout and I truly felt I could rely 100% on her. She demonstrated a strong professional knowledge and understanding of the sales process and worked over and above what I would have expected of an estate agent to ensure our sale took place . By the end of the process I felt as though I had made a friend! This was a truly outstanding service - second to none, and I would have no hesitation whatsoever in recommending Thornley Groves to anybody thinking of selling their home! Thank you Tracey and Team!","createTime":"2017-05-24T23:00:00.000Z","locationID":"ALM"}},{"id":"36efaed9-aa65-558f-8e05-59fc72b5e2d4","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"They were by far the most professional estate agents we dealt with in our 8 month home search in Urmston. They knew about the property / it's history and were very fair when dealing with the open house and best and final offers (they didn't go around again and again, it was actually best and final offers first time round). Samantha and Oliver were great, and progressed the sale through quickly. Can't recommend highly enough. Used their City Centre office to rent my flat out with I was so impressed.","createTime":"2017-05-22T23:00:00.000Z","locationID":"SWN"}},{"id":"bcd9ea74-51a3-5a94-bb92-bfceedd6c116","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"we received an excellent care from Elizabeth Fielding and her team. They were helpful, flexible and available. We recommend them for their excellent services. DR SIBT-E-HASSAN (TENANT)","createTime":"2017-05-16T23:00:00.000Z","locationID":"ALM"}},{"id":"13c7c329-20b0-56a6-bfe7-82a211b47d33","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to all staff who helped on your tenancy agreement. Very friendly and helpful staff. We appreciate.","createTime":"2017-05-10T23:00:00.000Z","locationID":"SWN"}},{"id":"b973fae4-2f10-5837-87a1-ac53003ef4fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly and helpful staff. Initially Val showed me the property and dealt with my deposit. Clare the branch manager kept me informed of every step along the way. Most papers could be signed online, this helped a lot. I was moved in within three weeks. Very pleased with the whole process. Thank you","createTime":"2017-05-05T23:00:00.000Z","locationID":"SWN"}},{"id":"99e08d3f-f1bf-57e5-9954-c41cf33c0a11","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Quite helpful and quick response.","createTime":"2017-04-20T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"ac1dd982-ecb0-52ca-9349-ef3da9b42a55","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2017-04-17T23:00:00.000Z","locationID":"ALM"}},{"id":"4f688998-4652-53a3-a190-aa33f29a0873","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A huge thank you to everyone at Matthews of Chester for all your help in finding us our first family home! Dee has been especially helpful and informative every step of the way and went the extra mile to ensure we secured the property. I wouldn't hesitate to recommend Matthews of Chester to anyone, wanting a quality, professional service from their estate agent. Thank you!!!","createTime":"2017-04-12T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"2eb55bb0-fe1e-56da-8cbb-8f3a9068e1ef","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finished my experience of TG has been very stress free. The Team work very well together, are professional and patient whilst remaining warm and friendly. I am a very satisfied Landlady. Thank you.","createTime":"2017-04-10T23:00:00.000Z","locationID":"ALM"}},{"id":"9a4b9ca6-12c7-559b-931f-fe5e78a3b70b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I honestly cant express how helpful Mathews have been, and especially Dee. When you read previous reviews you can be skeptical about how your own experience is going to be however this has not been the case. Dee and the rest of the team have always helped us and have always made sure that we are dealt on the timescales they give us. Brilliant service cant fault them at all!","createTime":"2017-04-02T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"b07a6d84-e368-5529-be9a-4b2ecbd40087","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good experience, Poppy was very friendly and helpful, thank you","createTime":"2017-03-28T23:00:00.000Z","locationID":"THF"}},{"id":"7a9df2a9-02e6-5159-954e-63ff9eeb2a3f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot recommend this company enough, I dealt with Courtney Thomas, I found her to be professional, efficient, great at communication and extremely understanding to my son being out of the country at deadline date! She is definitely an asset to the company, thank you again.","createTime":"2017-03-23T00:00:00.000Z","locationID":"THF"}},{"id":"d2cc74c2-6bef-573c-bd1c-368dff84ae68","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The prospect of leaving my home of 35 years ,down sizing and changing town filled me with dread. However ,after a tentative email enquiry to Matthews lettings dept.approximately three weeks ago I am now a few days away from settling into my new home. The professionalism of the entire lettings team is a joy to experience,especially as kindness and patience is also in liberal supply.I recommend Matthews of Chester to anyone looking to rent a property ,from luxury penthouse to students room and everything in between. I guarantee you a stress free experience. Jen.","createTime":"2017-03-22T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"36e6b3a2-5848-54c8-b6d0-3c2c1fb50c09","attributes":{"sourceID":"TRUST_PILOT","starRating":"5","comment":"From beginning to end of our house sale I found thornley groves to be helpful and friendly.","createTime":"2017-03-21T00:00:00.000Z","locationID":"TG_HQ"}},{"id":"4a1dd3cc-4569-51f5-a5eb-a140372ed6a8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Hi , All big thank you for Clare, and the team at Swinton, You made the whole experience easy. I have a well refurbished property within a nice community. Thank you . Alex","createTime":"2017-03-13T00:00:00.000Z","locationID":"SWN"}},{"id":"38cf280e-ebac-57d7-ab1d-38c494965b16","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service. We have just sold our house through Mathews of Chester and we couldn't recommend the service they provide enough. Alex who came to value our property is really professional and knowledgeable. He really did a good job at marketing our house and it sold in no time at all. During the whole process the team in the office were really easy to deal with. Julie was overseeing the process and she was always accessible when we had a query, again very friendly and professional. Highly recommended Adam & Amy","createTime":"2017-03-03T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"2e3d7e5f-ac97-5e28-a626-8f2bc4dce92a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Best letting agency in Fallowfield by a mile, don't waste time with Leaders or anyone else. Helpful staff, reliable landlords, always sorted maintainence issues straight away and even let me pay my rent a month later when I was in financial turmoil. Great properties, best living experience from my three years at Uni, highly recommended","createTime":"2017-02-22T00:00:00.000Z","locationID":"THF"}},{"id":"abc509f1-bda7-57ef-8265-dca09a496216","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very happy with the service provided by Thornley Groves in Swinton, any questions were answered promptly and the staff were very helpful. From viewing the property with Val and completing with Clare everything ran smoothly and I am really happy with my new house.","createTime":"2017-02-12T00:00:00.000Z","locationID":"SWN"}},{"id":"607ffb2d-2ac1-5a6e-ac39-43c888414a2d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful with sensible advice","createTime":"2017-02-10T00:00:00.000Z","locationID":"SWN"}},{"id":"6bcaf019-15e4-5e2c-b688-6640bd76da2d","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Went into the fallowfield branch as we hadn't been having much success viewing other properties from varying agents and were helped straight away with finding properties, arranging viewings etc. All of the staff (in particularly Poppy) have been helpful and approachable and made all the paperwork etc to secure the property a simple process!! Really great for students.","createTime":"2017-01-24T00:00:00.000Z","locationID":"THF"}},{"id":"cbde09be-df87-53e0-9c7b-01b5b62502de","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Well organised, local business. Very professional and communicative.","createTime":"2017-01-22T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"034f0fab-25df-5891-afa4-aa89b990d1ed","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fast and efficient service. Shazia and Donna were very helpful. Thank you.","createTime":"2017-01-19T00:00:00.000Z","locationID":"THF"}},{"id":"ddcc4ba5-a9d5-5536-8137-4b6695f8cd6a","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The Thornley Groves team in Altrincham is excellent. They are very professional, and helpful. Two individuals in particular stand out. Kristian Fisher did an excellent job showing us around the property and arranging the preliminary steps for renting the property. Later in the process, Elizabeth Fielding was extremely helpful in following-up with our questions with clear answers, supplying documents in a timely fashion and helping us bring the contract to completion.","createTime":"2017-01-04T00:00:00.000Z","locationID":"ALM"}},{"id":"12b445da-7cb6-5e08-b14e-16162f5e8ccb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We rented home from them.shaizia bibi dealt us.she is very helpful .they r very professional .thank u so much","createTime":"2016-12-31T00:00:00.000Z","locationID":"THF"}},{"id":"3bab5057-274a-5e12-82b5-73119d4696ed","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'm so happy to have found my house for my second year of uni with homes4u - they are great for students! Poppy was excellent and managed to squeeze us in for a viewing last minute, without her we wouldn't have found our dream house :)","createTime":"2016-12-12T00:00:00.000Z","locationID":"THF"}},{"id":"04b157b8-b92a-5768-bf49-7c4057dd4545","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Homes 4 u was extremely helpful in getting me and my friends a student home for next september. We showed up without an appointment and Poppy was very helpful, squeezing us in her schedule for that day and taking us to our perfect home. The only reason I haven't given 5 starts is the slightly high agency fee as other agencies we went to didn't have a fee of this kind.","createTime":"2016-12-12T00:00:00.000Z","locationID":"THF"}},{"id":"b7762fd6-16b1-5aae-a9db-44831f2dbb96","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Our experience with Homes4u has been absolutely brilliant. So fast and efficient. Someone was always available to chat to on the phone and our letting administrator Tarin has been amazing, calling us whenever there was a problem. Thanks ever so much!","createTime":"2016-12-08T00:00:00.000Z","locationID":"THF"}},{"id":"73c610a0-0f2c-56ab-9d78-f0a44f8f6c25","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole team were fantastic at helping myself and 4 other students look for a house for next year. Quick responses and nothing is ever too much trouble. Huge thanks!","createTime":"2016-12-07T00:00:00.000Z","locationID":"THF"}},{"id":"c14cfa34-f805-5ce7-bc43-a63e26836234","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"My eight friends and I used the Fallowfield branch of homes for you to find a house for the next academic year. Both Poppy Lockwood and Tarin Enthwistle who helped us find somewhere and secure it were extremely helpful. The reason why I gave 4, rather than 5 stars is because we were initially asked to pay £129 each as an agency fee. We are all around the age of 20 and so don't have much experience, so I feel the firm tried to take advantage of this asymmetry in knowledge and experience. Fortunately, we shopped around and managed to barter down the price to half. However, it still leaves a sour taste that they were willing to rip us off like that. This said, everyone we spoke to was polite, friendly and handled the deal professionally.","createTime":"2016-11-29T00:00:00.000Z","locationID":"THF"}},{"id":"bcc2a5ef-d858-536d-bedc-d8d948802f71","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic experience with Barlow White. They helped every step of the way whilst I was buying my property and went out of their way to assist when the solicitor's service was terrible. Couldn't recommend them more. Friendly, knowledgeable and excellent service every step of the way.","createTime":"2016-11-24T00:00:00.000Z","locationID":"SWN"}},{"id":"d8093a10-51a4-5148-b016-3b2fdf82a0f0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The staff were very professional and guided me through the process of letting my first property which would have been far more stressful without their help and advice. My calls were always returned within a couple of hours and all queries answered or resolved in an efficient manner.","createTime":"2016-11-16T00:00:00.000Z","locationID":"ALM"}},{"id":"42abbc47-237e-5fdc-b390-bd4313420a0e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"We've been more than two years renting a house with Homes4U. Thanks to all staffs who are responsive and kind, especially Shazia Bibi and Donna Burkitt.","createTime":"2016-11-07T00:00:00.000Z","locationID":"THF"}},{"id":"34899f56-73b6-5d80-a019-eba51a60919e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Thanks to all homes4u staff special to Shazia Bibi and Donna ,a friendly welcome, patience, support and helpful.","createTime":"2016-11-07T00:00:00.000Z","locationID":"THF"}},{"id":"ed2a96f8-2463-5016-ba13-f7ed70a9a73e","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a very pleasant experience throughout the processes. The staff were amazing and really helpful, especially Shazia and Tarin.","createTime":"2016-11-03T00:00:00.000Z","locationID":"THF"}},{"id":"aa4e9415-82e5-549e-a620-2f929ca0cc8b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2016-10-31T00:00:00.000Z","locationID":"THF"}},{"id":"adb0f9b2-eb62-589b-8d4c-45adc39c602b","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2016-10-26T23:00:00.000Z","locationID":"VGN"}},{"id":"09efb664-8bfb-52f3-b7b0-41e1e2f631e5","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a very pleasant experience with Homes4U and especially with Shazia Bibi as our agent. We are renting in the UK for the first time and she guided us through the whole process, explaining every aspect. She even tried to negotiate a lower rent for us, which was a nice gesture. Overall - we got more than we expected. Thanks.","createTime":"2016-10-25T23:00:00.000Z","locationID":"THF"}},{"id":"6a6e8ece-53ae-5f6f-b313-a2bf4b391539","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Special thanks to Shazia Bibi ,a friendly welcome, patience and support.She is a real professional and we are pleased that we have the opportunity to work with her.We will gladly recommend it to our friends looking for a new home. Thanks Shazia :)","createTime":"2016-10-25T23:00:00.000Z","locationID":"THF"}},{"id":"4648fd1d-484c-5a32-bbc1-828dd7ab43f3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We would thoroughly recommend Thornley Groves as we have found Clare Carpenter and her colleagues Val Hockman and Daniel Cooper to be outstanding in their performance and have given us back our confidence that not all agents are the same! Having used another letting agent with GREAT disappointment, when we contacted Thornley Groves we weren't hopeful of a positive experience. However, they have shown themselves to be a very professional, compassionate and organised agent putting both myself and my sister, at the heart of their service! Excellent. Thank you","createTime":"2016-10-21T23:00:00.000Z","locationID":"SWN"}},{"id":"e278c633-c82e-54a6-a661-e8527cd06a31","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very good","createTime":"2016-10-18T23:00:00.000Z","locationID":"SWN"}},{"id":"83927b96-8006-50ba-8f97-23f2ca6798cb","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fast and serious. They helped me find a suitable place for me and my family. Paperwork wasn't terrible as I thought. Thanks Donna!","createTime":"2016-10-10T23:00:00.000Z","locationID":"THF"}},{"id":"a706f732-06ee-513e-8c30-41b99ff0e2e1","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Went out of their way to be helpful from start to finish, Tarin was brilliant all the way through. Fantastic customer service, I would highly reccomend to anyone!","createTime":"2016-09-22T23:00:00.000Z","locationID":"THF"}},{"id":"888c0a1f-bde6-5e8a-83b5-baec83a962f7","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I have had issues with this office specifically but I cannot complain as they do take responsibility for errors that occur on their behalf and there will always be someone within Thornley Groves that will get issues resolved. Their properties are all generally lovely and at good rates. They genuinely try their best to accommodate to professional house sharers unlike many other Manchesters estate agents.","createTime":"2016-09-22T23:00:00.000Z","locationID":"VGN"}},{"id":"e40687b4-0675-5638-a7f9-4462e736cfc0","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The best among all agents that I had deal with. I am now dealing with Donna Burkitt and before that, with Matthew. They ware very helpful. I highly recommend.","createTime":"2016-09-21T23:00:00.000Z","locationID":"THF"}},{"id":"cbdae650-eb87-5252-9a73-285645c763e2","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"when moving into a new flat my partner and I received excellent help throughout the process. The staff were friendly and efficient (Donna Burkitt and poppy lockwood in particular). It was a very stress free move.","createTime":"2016-09-19T23:00:00.000Z","locationID":"THF"}},{"id":"b7638dcc-3968-5f1d-a6ad-40ab6ff50665","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big thanks to Poppy and Tarin last week for helping me to find a new flat to live in they were both happy and cheerful and a great help.","createTime":"2016-09-11T23:00:00.000Z","locationID":"THF"}},{"id":"e093925e-92cc-56bf-8680-fb26f90973da","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic service from staff at Homes4u, especially Shazia, Tarin and Suzanne. A stressful moving experience was made very smooth by their efficiency, knowledge and willingness to accommodate our individual circumstances. I highly recommend Homes4u!","createTime":"2016-09-09T23:00:00.000Z","locationID":"THF"}},{"id":"9028e05b-7bb5-5851-946c-2915bb8dfcc8","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I contacted Humairah and she readily provided the information I requested. I liked the fact that she was attentive, very ready to help but not pushy. Our communication is ongoing.","createTime":"2016-09-09T23:00:00.000Z","locationID":"THF"}},{"id":"cdef4526-6621-5269-9570-d198c5576413","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Humairah was excellent and a terrific help setting up viewings and talking knowledgeably about the area. Much appreciated her help.","createTime":"2016-09-08T23:00:00.000Z","locationID":"THF"}},{"id":"39f7f9fb-699c-5c3b-8267-3839d18bc46f","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Quick, professional and easy. It was particularly useful we could sign all the paper work from a distance rather than having to travel to Manchester all the time. Staff are very helpful and always send quick replies (Tarin Entwhistle and Poppy Lockwood). Thanks for a great experience.","createTime":"2016-09-07T23:00:00.000Z","locationID":"THF"}},{"id":"135342b5-8d7d-52d9-8c79-f14465673fbe","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Homes4U have always given me good service. As a landlord I have over the years found them to be friendly and professional. Yesterday, yet again Suzanne and Donna went the extra mile to help me. I highly recommend all the staff and Stephen is a great Manager. 10/10","createTime":"2016-08-15T23:00:00.000Z","locationID":"THF"}},{"id":"3dd33148-5aa7-51ba-bd78-ddf20e9d6286","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Helpful and good service!","createTime":"2016-05-25T23:00:00.000Z","locationID":"THF"}},{"id":"99712070-a454-520b-a4eb-ee9ae1e41706","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We purchased a house through Matthews back in the 90's and the staff were good then. So they were our first choice when we came to sell recently - and I can say they are still good ! We had dealings with several staff in the property management and sales departments and everyone was professional, very helpful, communicated well and did what they said they'd do. Would certainly recommend. Thank you Matthews !","createTime":"2016-04-19T23:00:00.000Z","locationID":"MOC/CSR"}},{"id":"898eb1e3-c44f-5e18-a56e-851bad4ac7fd","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Shazia delt with us and let us know that a five bedroom house had recently come on the market. We had been struggling to get a decent five bedroom and has resorted to looking at six bedrooms which would cost us more money. Shazia was absolutely amazing. She was informative and went above and beyond. She thought we would be really suited to the property and even came and picked me up from work and dropped me back off at work so I could have first dibs on the viewing because I had expressed how much I wanted it (we wanted it so much that we asked to take it without viewing but that wasn't allowed). Fantastic service, I know a lot of estate agents would not do this for a customer and we really appreciate it. Thanks homes4u!","createTime":"2016-03-23T00:00:00.000Z","locationID":"THF"}},{"id":"1c8d9b73-f29d-5cee-8138-6ccbcedbf1b3","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great customer service! The staff are all very welcoming and friendly. I Would definitely recommend Matthews to friends and family.","createTime":"2015-02-10T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"9c1f891a-6ddd-5fb9-9da8-3275702e8115","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"The Matthews' staff were very helpful when I recently viewed four properties for rental. They had a good understanding of the key property details and were easy to deal with. Highly recommended!","createTime":"2014-11-21T00:00:00.000Z","locationID":"MOC/CSR"}},{"id":"29e5b2dc-4b80-5e2c-aa12-c978f6b4b121","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very grateful to team at TG. Quickly identified my needs and found what I was looking for. Facilitated a very timely exchange of keys. Happy to recommend.","createTime":"2014-08-15T23:00:00.000Z","locationID":"STY"}},{"id":"ceb10ee5-33bd-5c9b-b239-97891a511b18","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"help us a lot in selling our home in altrincham. I would highly reccomend this estate agent say hello to Michael if you see him.","createTime":"2014-03-11T00:00:00.000Z","locationID":"ALM"}},{"id":"071cf79f-164f-56ae-8eb5-3856589df804","attributes":{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Found my flat through Thornley Groves and was impressed with the service - they actually call you back, and turn up on time for property viewings. Wow. So many letting agents fail to do these two basic things frankly. Would definitely use them again - professional, organised people. A refreshing change.","createTime":"2012-10-27T23:00:00.000Z","locationID":"ALM"}}]},"allReviewSummary":{"nodes":[{"total":4021,"id":"57ccf87a-7e3d-569b-9111-3ed2542b5bf4","avgRating":4.08,"sourceID":"GOOGLE_PLACES","location":[{"total":528,"locationName":"Fallowfield","avgRating":4.37,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Daniel G, Thanks for all your help and hard work looking after my property.  Having someone I can trust who is taking care of it gives me the reassurance and peace of mind. I remained with Thornley Grove after my previous agency shut down because of you....seems they have gained a good agent. You are always polite, professional and calm with a positive attitude.  You show these behaviours wether it be over the phone or email.","createTime":"2026-06-16T23:00:00.000Z","reviewer":{"name":"Jen Sim"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a very enjoyable experience with Chloe jewel, during our renting with thornley groves, she was very attentive and quick to settle any problems we had with the property.","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"bread_xo"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"from start to finish this company has been nothing but helpful, even though we had some complications they were dealt with professionally and with genuine care! i cannot thank Nina enough, her politeness and knowledge has been nothing short of a miracle for us. If you’re a first time renter, or a student, I cannot recommended this company enough!","createTime":"2026-06-07T23:00:00.000Z","reviewer":{"name":"Hannah Roseeeses"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-06-06T23:00:00.000Z","reviewer":{"name":"Alaeldin Adam"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Chloe Jewell has been so helpful with all our problems and requests! She is an asset to Thornley groves and we are grateful for all her help. Thank you Chloe.","createTime":"2026-05-21T23:00:00.000Z","reviewer":{"name":"Elisa Dewhirst"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Chloe has always been very friendly and helpful to deal with.","createTime":"2026-05-19T23:00:00.000Z","reviewer":{"name":"Colin Macdonald"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a viewing with Courtney Whelan, she was super friendly, efficient and knowledgeable.","createTime":"2026-05-07T23:00:00.000Z","reviewer":{"name":"Lucy Woodhead"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Review for viewing only - Went for a viewing with Joshua, very helpful and has answered all our questions very promptly.","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"Deepanshi Karwall"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Joshua is a credit to your company.","createTime":"2026-04-28T23:00:00.000Z","reviewer":{"name":"Suzanne Glover"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"James Guy provided a quick, detailed viewing of a property and was able to answer all of our questions articulately.","createTime":"2026-04-21T23:00:00.000Z","reviewer":{"name":"Elliott Calvert"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks to Nina Namvar and Jessica Nunn for all their help, they kept me informed at every stage, communicated clearly and responded promptly to all queries. Would highly recommend 10/10","createTime":"2026-04-19T23:00:00.000Z","reviewer":{"name":"Bobak Yari"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-19T23:00:00.000Z","reviewer":{"name":"Mohammed Saeed Shaikh"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had veiwing of a property, the staff James was very friendly and informative, came on time , answered all our questions","createTime":"2026-04-19T23:00:00.000Z","reviewer":{"name":"Dr.Shafeena Thayyib"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finish, the service was professional, responsive, and genuinely helpful. Communication was clear throughout the entire process, and any questions I had were answered quickly and thoroughly. What really stood out was the attention to detail and the willingness to go the extra mile to make everything run smoothly. Looking for the right property can be very stressful but James Guy made the whole experience feel much more manageable and straightforward. I would highly recommend.","createTime":"2026-04-14T23:00:00.000Z","reviewer":{"name":"L.C-W"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a nice viewing with James Guy. He was very nice and open to answer questions whenever me and my group asked. It was really nice to have our viewing with him.","createTime":"2026-04-13T23:00:00.000Z","reviewer":{"name":"King Ogundana"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was met by James Guy at a viewing and he was very friendly and professional and he answered all my questions.","createTime":"2026-04-12T23:00:00.000Z","reviewer":{"name":"Mujahida Watson"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-09T23:00:00.000Z","reviewer":{"name":"Larry"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big thank you Thornley Groves and specially our property manager Ali for a very smooth and fair check out process. The communication with Ali was excellent throughout.","createTime":"2026-04-07T23:00:00.000Z","reviewer":{"name":"Sai Priyanka"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Courtney is very responsible, she arrived earlier than my appointment time, well prepared, it was a nice house viewing with her.","createTime":"2026-03-24T00:00:00.000Z","reviewer":{"name":"Dkkkdskkskska"},"locationName":"TG - Fallowfield"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"James guy helped us find a good house","createTime":"2026-03-24T00:00:00.000Z","reviewer":{"name":"Dominik Korsak"},"locationName":"TG - Fallowfield"}]},{"total":824,"locationName":"Monton","avgRating":4.63,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot recommend Delci Barlow who is the Property Relationship Manager at Thornley Groves Estate & Letting Agents - 25-27 Monton Grn, Eccles, Manchester M30 9LL highly enough. As the Property Relationship Manager at Thornley Groves, Delci consistently provides an exceptional level of service, professionalism, and support. From the very beginning, she has been responsive, approachable, and incredibly knowledgeable, always taking the time to address my questions or concerns promptly and thoroughly. Delci's communication is outstanding, keeping all parties informed throughout every stage of the process and ensuring everything runs smoothly. Her attention to detail, proactive approach, and genuine commitment to delivering the best possible experience set her apart. It is clear that she takes great pride in her work and truly cares about both landlords and tenants alike. Working with Delci has been an absolute pleasure. She combines professionalism with a friendly and personable manner, making what can sometimes be a stressful process feel straightforward and well-managed. Thornley Groves is fortunate to have someone of her calibre on their team, and I would not hesitate to recommend both Delci and the agency to anyone looking for a reliable and dedicated property professional to manage their property. Thank you, Delci, for your outstanding service and continued support.","createTime":"2026-06-17T23:00:00.000Z","reviewer":{"name":"Olugbenga Ibironke"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a lovely viewing with Kelly McDermott today she went through everything with us really pleased Thankyou","createTime":"2026-06-15T23:00:00.000Z","reviewer":{"name":"Rebecca Tennant"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Delci gave great advice and was really helpful. Would recommend!!","createTime":"2026-06-15T23:00:00.000Z","reviewer":{"name":"Erin Twigg"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Helpful and friendly service from Delci Barlow, trustworthy and reliable.","createTime":"2026-06-14T23:00:00.000Z","reviewer":{"name":"jamie rowlands"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently spoke with Delci, at the Monton Branch who provided excellent service & was extremely helpful. I would not hesitate to call her again with any queries or help needed","createTime":"2026-06-14T23:00:00.000Z","reviewer":{"name":"Gary Mercer"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":", Pendlebury, Swinton, M27 4JS We were pleased to meet Kelly McDermott and receive a qualified demonstration of the home we're viewing for purchase. She very professionally provided us with a tour of the home, explaining what and where everything is, and even how it can be used in everyday life! Thank you very much! Nice to meet you!","createTime":"2026-06-12T23:00:00.000Z","reviewer":{"name":"ALEXANDRU Ki"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently spoke with Delci from the monton branch who was very informative and answered all my queries very helpful","createTime":"2026-06-10T23:00:00.000Z","reviewer":{"name":"L Barlow"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently spoke with Delci at the Monton branch, she was extremely professional, knowledgable and helpful. Thank you!","createTime":"2026-06-10T23:00:00.000Z","reviewer":{"name":"Ella Rigby"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very pleased with TG service. I must give a huge warm thank you to Daisie in the Monton office. She has been consistently helpful and supportive. I call often and she never makes me feel as if she is too busy despite the fact that I know she has lots on. Thank you Daisie and TG as a whole!","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"Tracy"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Huge thanks to Lucy Clegg ! Helpful and informative . Thanks again Thornley Groves","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"Xiang He"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had the pleasure of working with Delci Barlow at Thornley Groves and have always found her to be professional, friendly, and approachable. Delci communicates exceptionally well, keeping everyone informed and responding promptly to queries. She is always willing to help and goes above and beyond to resolve any issues that arise. Her positive attitude, reliability, and proactive approach make her a pleasure to work with. I would highly recommend Delci to anyone looking for a knowledgeable and dedicated property manager.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Accounts Team"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good service all round by the team. They've managed our apartment very effectively. Delci has been a great help with additional requests and support.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Sam Butler"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service provided by Delci, who is a Property Relationship Manager at Thornley Groves. Delci replied to my questions quickly, and was polite and professional. Excellent service.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Andrew Stuart Cross"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had the most positive experience with Daisie Eaton! She’s been an absolute pleasure to deal with from the outset and has made everything feel straightforward and well managed. Daisie is always so quick to come back to us and we never feel left waiting for updates. She explains things clearly and very graciously takes the time to make sure we understand what is happening in the process which has truly been such a help. She’s also incredibly approachable and easy to speak to which has made the whole process feel much more relaxing! Overall we felt very confident in the entire process knowing she’s looking after things for us.","createTime":"2026-06-03T23:00:00.000Z","reviewer":{"name":"Zaynah Kousar"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My current property manager is Olivia, who is very responsive and helpful to my queries and any issues with my flat. Thank you.","createTime":"2026-06-02T23:00:00.000Z","reviewer":{"name":"kev jin"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"What a brilliant Estate Agents Thornley Groves are. A big thank you to Kelly for her support after my second viewing and helped me decide to buy the property. I would highly recommend this fabulous Estate agents in Monton, thank you Jane D😊.","createTime":"2026-05-29T23:00:00.000Z","reviewer":{"name":"Jane Derbyshire"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’m not one for leaving reviews but I had to when it comes to Olivia Scallan-Allsey at Thornley Groves. I’ve rented the same property for over 18 years and had many property companies manage my home but not one has come close to the excellent service and kindness shown from Olivia, she is an excellent representative for the company and has shown professionalism, understanding and kindness when it comes to any issues that I’ve had. It’s so nice to know that there is always someone there that’s willing to help me when needed. Thank you for your help and kindness Olivia!","createTime":"2026-05-28T23:00:00.000Z","reviewer":{"name":"HL M"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We went for a property viewing with Kelly McDermott in Eccles. She was very lovely and gave us all the necessary information that we needed. Thank you!","createTime":"2026-05-26T23:00:00.000Z","reviewer":{"name":"Janet Valentina"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Massive thanks to Delci. Helpful and informative throughout","createTime":"2026-05-25T23:00:00.000Z","reviewer":{"name":"Xiang He"},"locationName":"TG - Monton"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently spoke with Delci & she was very helpful and informative! Would definitely recommend and come back to.","createTime":"2026-05-25T23:00:00.000Z","reviewer":{"name":"Grace Timbers"},"locationName":"TG - Monton"}]},{"total":848,"locationName":"Manc Southern Gateway","avgRating":3.19,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've had some issues with my hot water and water pressure over the last few days and Chloe Jewell has been an absolute diamond (pun semi-intended) in getting them resolved quickly and keeping me in the loop.","createTime":"2026-06-17T23:00:00.000Z","reviewer":{"name":"Dan Keatis"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a really positive experience from start to finish arranging my rented property. Staff are well organised efficient and extremely helpful from viewing only 4 days ago to receiving keys and finalising today. Really happy and grateful for all the help and support received. Mainly to Peter Groves and property manager Jeovely. Thankyou!","createTime":"2026-06-16T23:00:00.000Z","reviewer":{"name":"Neve Connolly"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"First class experience with Mo at Thornley Groves. He was very patient and knowledgable about the market. Would highly recommend to anyone looking to rent in Manchester.","createTime":"2026-06-15T23:00:00.000Z","reviewer":{"name":"James Craven"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Throughout the sale of my property, Marshall Lanham was a pleasure to work with. He is professional, approachable and always kept in regular contact. If you’ve got Marshall as your sales progressor, you’re in safe hands!","createTime":"2026-06-03T23:00:00.000Z","reviewer":{"name":"Amy Linsdell"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"The viewing process was seamless, with viewings helpfully available on Saturdays. Gabriel showed us around a couple of flats and was always very personable and knew information about the flats, or would go and find out for us. Even after my flatmate and I accepted an offer on a flat and we had contact details for someone else in Thornley Groves, he still checked the progress that was being made on our references. However, general inquires, such as who the previous utilities were with and about WiFi installation were not responded to proficiently. We also had an urgent enquiry about move in day, as we were travelling by taxi and couldn't leave our belongs unsupervised. Meaning one of us would have to go to the office to get keys, and the other stay in the flat reception with our belongings. Thornley Groves said we both were required to go to the office. I sent about 3 emails to someone else, asking if we were both needed at once or if one of us could first go to grab keys, then return so that the other person could go. They never confirmed this would be OK. Thornley Groves also send way too many generic emails, and duplicates (EPC ratings etc). We moved in on Friday and were unable to find the inventory that they said they sent (I don't believe it was sent then), but we did receive it on Monday. The inventory was the worst kind of form, in total it took about 2.5-3 hours to fill out and when I left the page it often did not save and I had to fill a whole section again.","createTime":"2026-06-02T23:00:00.000Z","reviewer":{"name":"Lauren Gilbert"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Extremely unprofessional. They deserve to be shut down.","createTime":"2026-05-28T23:00:00.000Z","reviewer":{"name":"Audio Visual Productions"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Frank helped so much, patience and followed up all the time to make sure I secure the apartment. Honestly a smooth experience.","createTime":"2026-05-27T23:00:00.000Z","reviewer":{"name":"kita simeons"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Stuart was very on it and went out of his way to help us!","createTime":"2026-05-25T23:00:00.000Z","reviewer":{"name":"chengi tong"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"House purchase: Buyer experience. Calling out Marshall as he deserves a MBE! He's kept in very clear and regular contact with me throughout the whole process. Was candid and honest which is what was needed in this case. He became a focal point for the purchase of my new home and didn't disappoint. I never had a doubt he was pushing for what was in my best interests. If Thorney Groves have an employee of the month, or year it should go to him. A great example of people and professional skills. Overall experience with the estate agent was positive!","createTime":"2026-05-19T23:00:00.000Z","reviewer":{"name":"Daniel Winfield"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Good experience with Thronley Groves. Communication was clear, and the process was straightforward. The team was helpful and responsive. Would recommend.","createTime":"2026-04-15T23:00:00.000Z","reviewer":{"name":"noha aboassal"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-15T23:00:00.000Z","reviewer":{"name":"john hull"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I could not fault my experience with Thornley Groves so far and in particular Moe who went above and beyond to ensure I was looked after. From one phone call in the morning, I had a viewing, offer accepted and documentation sent to me all in the same day. Moe was equally personable and professional and I cannot thank him or the team enough for what a smooth process this has been.","createTime":"2026-04-14T23:00:00.000Z","reviewer":{"name":"sophie macintosh"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole process of selling was very smooth from start to finish. Stuart Daniels managed the sale well and Marshall Lanham was excellent as a progressor and broker between all parties. He's very knowledgeable and skilled at moving the process along. He also does it with a lovely attitude which really helps at a stressful time for all parties! Delighted with the process. Marshall & Thornley get 5 stars from me :)","createTime":"2026-04-12T23:00:00.000Z","reviewer":{"name":"Fiona Rawlinson"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Moe was very efficient and helpful, as soon as a property matching my preferences came up he was very quick to get me in there early! Also helpful service from Jodie who handled the admin!","createTime":"2026-04-01T23:00:00.000Z","reviewer":{"name":"Chris Norman"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you so much to Moe who not only gave us a great insight into Manchester properties, but also some very useful advice for relocating to Manchester. He went above and beyond to ensure we got the most out of our flat viewings, I can’t recommend him highly enough!","createTime":"2026-03-23T00:00:00.000Z","reviewer":{"name":"Ellie Sutton"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with the team - professional, responsive and very helpful throughout the whole process. Special thanks to Ella for all the support.","createTime":"2026-03-20T00:00:00.000Z","reviewer":{"name":"Arthur"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Moe was really helpful and communicative, got us the property we wanted really quickly","createTime":"2026-03-20T00:00:00.000Z","reviewer":{"name":"Derry O'Driscoll"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I’ve had a great experience arranging a new tenancy with Thornley Groves. Coincidentally, several of my viewings were with the company, with Ella hosting each of these. She was very supportive during the process and even facilitated a last minute change of offer, ensuring we secured our preferred choice without missing out altogether. The team were very prompt and communicative during the referencing process, enabling a quick turnaround as requested. Many thanks, Josh","createTime":"2026-03-20T00:00:00.000Z","reviewer":{"name":"Josh Oliva"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was a great experience to rent an apartment from here. The property manager Janvi is friendly and helpful, can always answer my questions and give me proper suggestions.","createTime":"2026-03-20T00:00:00.000Z","reviewer":{"name":"Xuguang Gao"},"locationName":"TG - Manc Southern Gateway"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a great experience from the initial viewing through to the move-in process. Jodie Finch and Ella Thompson were professional, responsive, and very supportive, ensuring everything was handled quickly and smoothly. Thank you for making the whole process stress-free!","createTime":"2026-03-19T00:00:00.000Z","reviewer":{"name":"Srihari Surada"},"locationName":"TG - Manc Southern Gateway"}]},{"total":414,"locationName":"Manc Vimto Gardens","avgRating":3.69,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Katie Garner made it very easy to renew my tenancy. Very courteous and polite. Always helpful when it comes to getting feedback on any maintenance that is required within the building. If there were more people like Katie then there would be many more happy tenants","createTime":"2026-01-16T00:00:00.000Z","reviewer":{"name":"Brett Tabone"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have been with Thornley Groves for many years, but my property manager was changed to Maisie Widdas a few months ago, and she has been nothing short of brilliant. She was moved to me due to a previous complaint, the first thing she did was ring me and ask how I want her to manage the property. We had a lovely conversation and she has stuck to her word ever since! She’s always quick to inform me of any issues but reassure me not to worry of anything, she also recently had a long conversation with me about renters rights and she has settled me completely! Thanks so much for all you do Maisie, you’re a credit to the company!","createTime":"2025-11-24T00:00:00.000Z","reviewer":{"name":"Murie Ron"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-09-28T23:00:00.000Z","reviewer":{"name":"Behnam Alizadeh"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Maisie widdas was really supportive through my tenancy. She was always quick to solve any maintenance issues and was very communicative. When we moved out she was very quick to have our deposit back to us. If we ever rent again we will be sure to use Thornley Groves! Thanks again Maisie!!","createTime":"2025-08-04T23:00:00.000Z","reviewer":{"name":"Chloe Dun"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"⭐️⭐️⭐️⭐️⭐️ I’ve had a great experience renting through Thornley Groves, and I’d especially like to thank Lucy Clegg for her consistent professionalism and support. She’s always been approachable, responsive, and helpful whenever I’ve had questions or needed assistance. It makes a big difference having someone who communicates clearly and takes the time to handle things properly. Thanks again, Lucy — really appreciate all your help!","createTime":"2025-05-19T23:00:00.000Z","reviewer":{"name":"Chris Andrews"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We’ve been working with Iryna and Valentyna from Thornley Groves for years, and they’re very helpful , and always ready to sort out any questions we have.","createTime":"2025-03-25T00:00:00.000Z","reviewer":{"name":"Core Cleaners"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am happy with property manager Michael all the time. I appreciate his effort in communicating with the tenants and different parties.","createTime":"2024-12-16T00:00:00.000Z","reviewer":{"name":"daniel ho"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Courtney Whelan showed me the house and completed all the formalities very easily and sincerely. She is very professional and I am very happy to see her responsibilities to work.","createTime":"2024-10-24T23:00:00.000Z","reviewer":{"name":"Rakibul Alam Chowdhury"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My property has just been let via the Monton Office where i have dealt with Lucy, Amber & Kevin. The procedure was very smooth from beginning to end and all updates were prompt and timely. I have no hesitation in recommending them to other landlords","createTime":"2024-10-22T23:00:00.000Z","reviewer":{"name":"Vicky Russell"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience talking to staff, we will soon be working with them as one of there contractors for end of tenancy cleaning. See you guys soon 😊👌","createTime":"2024-10-21T23:00:00.000Z","reviewer":{"name":"Marvin Francis"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We’ve had the pleasure of dealing with Lucy Clegg at the Monton branch of Thornley Groves Lettings. Lucy is very professional, knowledgeable, trustworthy and always approachable. She communicates effectively and keeps us informed every step of the way, ensuring that both ourselves and the tennant are happy, giving us peace of mind knowing that our property is in good hands. Andrew Mills","createTime":"2024-03-26T00:00:00.000Z","reviewer":{"name":"Andrew Mills"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"I have rented two properties with Thornley Groves in recent years and cannot fault the excellent service provided by the staff who have been excellent, always responding quickly and effectively to any issues I have encountered. Their friendly and genuine attitude have made the experience stress free even if some of the issues are complex and not completely under their control they have always been transparent.","createTime":"2024-02-23T00:00:00.000Z","reviewer":{"name":"Anthony King"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am lucky to have Brogan as the Property Manager for my apartment in the Deansgate South Tower. My tenants have previously been quite poor at communicating, and there have been other issues too. Despite the challenges, Brogan has recently arranged the apartment to be let for another 12 months, which I am very happy with. Her communication has been timely, clear and polite, exactly what I need from a Property Manager as a landlord, and I am sure the tenants appreciate the service too. Thank you Brogan","createTime":"2024-02-20T00:00:00.000Z","reviewer":{"name":"Andy Cornthwaite"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Friendly and helpful","createTime":"2024-02-16T00:00:00.000Z","reviewer":{"name":"Oli Jay"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"","createTime":"2024-02-16T00:00:00.000Z","reviewer":{"name":"Rofaida W"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy Clegg has been an exceptional Property Relationship Manager, consistently exceeding expectations in her role. From the outset, Lucy has demonstrated a high level of professionalism and an unwavering commitment to excellence. Her extensive knowledge of property management, coupled with her keen attention to detail, ensures that every aspect of the properties she manages is well taken care of. One of Lucy's most commendable qualities is her communication skills. She maintains open, transparent, and timely communication with all parties involved. Whether it's addressing tenant concerns or providing updates to property owners, Lucy ensures everyone is informed and comfortable with the proceedings. This has significantly reduced the typical stress associated with property management and made the entire process smooth and enjoyable. Lucy is also very proactive in her approach. She doesn't wait for issues to escalate but instead anticipates potential problems and addresses them early on. This foresight has not only saved time and money but also maintained the high standard of the properties under her care. Her ability to strategize and implement effective solutions is truly impressive. Moreover, Lucy's empathetic and personable nature makes her a joy to work with. She understands that property management is not just about buildings but also about the people living in them. She treats tenants with respect and dignity, which has cultivated a positive living environment and community. Her dedication to ensuring client satisfaction is evident in her willingness to go the extra mile. In addition, Lucy is very adept at keeping up with industry trends and regulations, ensuring that all management practices comply with the latest standards. This dedication to continual learning and improvement is both admirable and reassuring. In conclusion, Lucy Clegg is an outstanding Property Relationship Manager. Her professionalism, expertise, proactive nature, and exceptional people skills set her apart in the industry. She is a valuable asset to any team, and I highly recommend her services to anyone looking to ensure their property is in the best hands. Her commitment to excellence is not just evident in the pristine condition of the properties she manages but also in the satisfaction and loyalty of her clients.","createTime":"2024-01-03T00:00:00.000Z","reviewer":{"name":"Mfonobong Uko"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have just used Thornley Groves to sell a flat in Salford, while I have been 200 miles away and unable to attend. This involved the end of a tenancy and furniture removals all of which were handled for me. This also being a tower block, with all the challenges of access, was not straight forward. It went very smoothly and nothing appeared to be too much trouble for Stuart Daniels and Natasha Conway. I am very grateful indeed.","createTime":"2023-12-06T00:00:00.000Z","reviewer":{"name":"John Cahill"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I want to say Thank you to Lucy Chegg(my property manager and Thomas Lindley(the debt officer) in Thornley Groves Estate Agents - Vimto Gardens They are so professional in handling my letting business, provide prompt response to my inquires and support to deal with contractors and tenants. I am happy to have these two young but professional people supporting to my letting business. Kinds regards,","createTime":"2023-11-28T00:00:00.000Z","reviewer":{"name":"Phoenix Lam"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Gavin and Natasha were superb, every step of purchasing from them was effortless and the communication was amazing.","createTime":"2023-11-12T00:00:00.000Z","reviewer":{"name":"N G"},"locationName":"TG - Manc Vimto Gardens"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lulu has been super helpful and attentive, really great service and I feel I’m in good hands with her - thank you, Lulu!","createTime":"2023-11-10T00:00:00.000Z","reviewer":{"name":"Lydia Papaioannou"},"locationName":"TG - Manc Vimto Gardens"}]},{"total":213,"locationName":"Sale","avgRating":4.07,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Gabriel at the Thornley Groves sales office has been excellent to deal with. Communication has been clear throughout, and he came across as transparent, friendly, and genuinely approachable. He offered some useful insights into the current market and made sure everything continued smoothly even while covering work in someone else’s absence. A really positive start to the process — hopefully the rest of the purchase goes just as smoothly.","createTime":"2026-06-10T23:00:00.000Z","reviewer":{"name":"Samantha Briggs"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have had a very good experience with Alice at Thornley groves and everyone else who has been involved. Thank you","createTime":"2026-05-28T23:00:00.000Z","reviewer":{"name":"Naomi Lanagan"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I cannot speak highly enough of the service we received from Alice Johnston and Emily Guy at Thornley Groves. We rented a property out a year ago and from the initial contact through to moving in our second round of new tenants, Alice and Emily have shown considerable market awareness and consistently given us great advice with competitive, but importantly, realistic income expectations that were actually met. Their communication has been top notch also. They have been quick to keep us notified of important events and replied quickly and thoroughly to our requests and enquiries. You can't really ask for more! Highly recommended.","createTime":"2026-05-25T23:00:00.000Z","reviewer":{"name":"Antony Castle"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I'm using Thornley Groves to sell my house and I'm purchasing my next house with them. Throughout the process they have been professional and easy to contact. Gabriel, especially has been fantastic. Nothing has been too much trouble for him and he's made the process much less stressful.","createTime":"2026-05-16T23:00:00.000Z","reviewer":{"name":"Kayce Gregory"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-05-14T23:00:00.000Z","reviewer":{"name":"adebisi folorunsho"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We experienced smooth transition from the beginning to the end of the process. Thanks to amiable staff . They are fantastic","createTime":"2026-04-16T23:00:00.000Z","reviewer":{"name":"Abiodun Afolabi"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-03-27T00:00:00.000Z","reviewer":{"name":"Felix Apepuure"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The real estate agent is highly professional. The agent Gabriel is friendly and approachable, and always responds very quickly.","createTime":"2026-03-24T00:00:00.000Z","reviewer":{"name":"Kent Chan"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"First time using a letting agent to rent my property out. Great communication from the team, specifically Emily and Alice who were a great help. Quick with responding and answering and questions. I definitely recommend.","createTime":"2026-03-19T00:00:00.000Z","reviewer":{"name":"Maximilian Lister"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Communication is key when moving, and Claire and the team exceeded all expectations. They kept me updated every step of the way and were always available to answer my questions. Professional, friendly, and very proactive","createTime":"2026-02-20T00:00:00.000Z","reviewer":{"name":"Rony Jacob"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I haven't rented in 9 years, but after viewing a property on the Monday with Thornley Groves, I had signed the lease by the Friday and had the keys! Was such a straight forward process. Special shout out to Alice, who was extremely responsive and helpful, she made it happen in 5 days and I'm so grateful as we need to find a house to rent asap. Thank you Alice!","createTime":"2026-02-20T00:00:00.000Z","reviewer":{"name":"Pennie"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Really good service from Thornley Groves - dozens of viewings achieved at a difficult time of year, followed by a good sale. I appreciated being kept up to date regularly. Big shout out to Chris Haggett and Claire Hayes.","createTime":"2026-02-11T00:00:00.000Z","reviewer":{"name":"Marcus Clissold-Lesser"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great experience with Thornley Groves Estate & Letting Agents – Sale, and in particular with Carolyne Brindle, who supported us throughout the entire process. Carolyne was extremely proactive and managed communication efficiently between the vendor, ourselves as buyers, and both solicitors. She consistently followed up with all parties, kept us informed at every stage, and ensured that any questions or concerns we had were addressed promptly. Her professionalism, responsiveness, and attention to detail made what can often be a stressful process feel smooth and well-managed. We truly appreciated her dedication and would highly recommend Thornley Groves – Sale, especially Carolyne, to anyone buying or selling a property.","createTime":"2026-02-02T00:00:00.000Z","reviewer":{"name":"Aniket Phanse"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am so glad I chose Thornley Groves with Carolyne and her team to sell my house. Their rates were competitive, but that wasn't entirely the reason I chose them. I was rewarded with a kind, professional and diligent service throughout. Even during the conveyancing process, they kept me up to date with any developments and conveyed additional information between me and my buyers. They really did go above and beyond to help our sale go through. Special thanks has to be given to Carolyne, who even kept involved in the final stages of the conveyancing process, despite being on annual leave and packing her bags for her long anticipated New Zealand visit. You were great Carolyne. I wouldn't hesitate to use your service again. Thank you. X","createTime":"2026-01-23T00:00:00.000Z","reviewer":{"name":"Kathy Hammond"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team at Thornley Groves led by Carolyne Brindle offer professional and consistent service . They are thorough and persistent to pull all the parties together and get the sale completed . Highly recommended","createTime":"2026-01-20T00:00:00.000Z","reviewer":{"name":"Ian King"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"My sister and I recently sold our mothers property, having worked in and around property for most of my life I new on first meeting Carolyne from Thornley Groves that they would be getting the job, assuming that their terms were fair and my sister agreed, they were and she did. Your first choice.","createTime":"2025-12-05T00:00:00.000Z","reviewer":{"name":"John Holden"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a fantastic experience with Thornley Groves Estate & Letting Agents in Sale. From start to finish, the team was professional, efficient, and easy to communicate with.A special thank you to Alice, who went above and beyond to help me throughout the whole process. She was always friendly, knowledgeable, and quick to respond to any questions I had. Her support made everything run smoothly and stress-free. I couldn’t be happier with the service I received and would highly recommend Thornley Groves Sale—especially Alice—to anyone looking to buy, sell, or rent in the area.","createTime":"2025-11-13T00:00:00.000Z","reviewer":{"name":"Aladdin Sayi (Dinky)"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From start to finish extremely professional, helpful and guiding. This is my first purchase and the staff have helped me navigate it with ease. Having used 3 other agents during a whirlwind period of viewings, only Thornley Groves was memorable.","createTime":"2025-11-13T00:00:00.000Z","reviewer":{"name":"Dan"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I have a purchase going through with them and Carolyne from the office has been amazing throughout.","createTime":"2025-11-13T00:00:00.000Z","reviewer":{"name":"Neeraj Goyal"},"locationName":"TG - Sale"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Very helpful staff from start to completion of sale","createTime":"2025-10-08T23:00:00.000Z","reviewer":{"name":"John Broster"},"locationName":"TG - Sale"}]},{"total":209,"locationName":"Chester","avgRating":4.18,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Just recently moved, and our whole experience with Thornley Groves could not be better. Satine is a credit to the team and made sure everything was smooth for our move in.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Fiza M"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Grove have been so helpful and friendly. Successful found us a tenant after less than 4 weeks of advert going live. Excellent communication and guidance with a friendly and approachable service. Would highly recommend if you are a landlord.","createTime":"2026-05-27T23:00:00.000Z","reviewer":{"name":"Sarah Hill"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Satine Aldwinckle was very cooperative.She managed our problem and resolved the electercity issue very quickly. Thanks for your cooperation.","createTime":"2026-05-27T23:00:00.000Z","reviewer":{"name":"asif sagheer"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a power breakdown in our rental property after the thunderstorm. We contacted Satine Aldwinckle at Thornley Groves, she has been so efficient and sorted out the trouble in no time. We really appreciate her work and quick response. Wish you all the best Satine!","createTime":"2026-05-27T23:00:00.000Z","reviewer":{"name":"Humaira Ahmad"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thanks Satine and team for all your help , really appreciate it","createTime":"2026-05-26T23:00:00.000Z","reviewer":{"name":"Sridevi Nallasivan"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Satine was amazing, I rent a property, and she has been so helpful, I phoned and by the next day the problem was resolved quickly and Satine was inconstant communication with me. Thank you so much. Catherine Slater","createTime":"2026-05-21T23:00:00.000Z","reviewer":{"name":"Sophie Grace"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I really appreciate the work done to my window, Thronely goves promptly responded to the issue I raised about the window repair, Andy as well came within no time, checked the window and I ve got it repaired within a week , when I came home , he left everything clean and tidy , thank you so much for your professional work.","createTime":"2026-05-20T23:00:00.000Z","reviewer":{"name":"Baraa Al bosen"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The team at Thornley Groves are fantastic at managing our rental property. We have had a very smooth transition between tenants and any issues with the property dealt with promptly and efficiently. Ali, Kent and Lorna have been a huge help for us - Thanks team!","createTime":"2026-04-13T23:00:00.000Z","reviewer":{"name":"Keyframe Homes"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Aaron Jones visited our bungalow where our dilemma was whether or not to invest in our bungalow, via the extension or put it on the market. Aaron excellent with his constructive advice which was greatly appreciated and helped our clarity of thought moving forward Estate agency is not just about sales and fees.","createTime":"2026-04-05T23:00:00.000Z","reviewer":{"name":"Ian Jones"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very nice estate agents especially Julie who showed us the house","createTime":"2026-04-02T23:00:00.000Z","reviewer":{"name":"David Wileman"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had an amazing experience with Thornley Groves. Satine and Lucy were incredibly helpful throughout the entire process of moving into our apartment in Chester. They provided first class service, were very responsive to our queries and requests and nothing was ever an issue.","createTime":"2026-03-30T23:00:00.000Z","reviewer":{"name":"Pawel Szym"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lorna has been excellent in marketing our home and the difference in service from the previous letting agents is night and day. Very pleased with TG so far, would recommend.","createTime":"2026-03-27T00:00:00.000Z","reviewer":{"name":"Ed Pilkington"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-03-16T00:00:00.000Z","reviewer":{"name":"lijo mathew"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I viewed a property to buy through Thornley Groves and whist I didn’t end up offering Jackie went over and above to answer questions and was brilliant in her communication. Jackie is an asset to this company. A good experience","createTime":"2026-03-13T00:00:00.000Z","reviewer":{"name":"Bunny Starflower"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Service was helpful. Everything was done professionally and communicated in advance and after action had been taken. Everything that I asked them to do was done to an excellent standard. I needed a cleaner, a plumber and someone to do house clearances, and was provided with relevant contact details of individuals who did a thorough job. I would use them again without a shadow of a doubt.","createTime":"2026-03-13T00:00:00.000Z","reviewer":{"name":"Lawrie Peet"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and informative and have given us good advice with any queries however small.","createTime":"2026-03-11T00:00:00.000Z","reviewer":{"name":"Mark Vickers"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a viewing with Satine and she was so helpful throughout the application process. Thank you, Satine","createTime":"2026-02-16T00:00:00.000Z","reviewer":{"name":"oyindamola barakah"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley groves have been fab from start to finish. Alex was lovely and empathetic when he came out to value our mums property. Pam is hilarious and was very supportive when showing buyers around the house. Julie is lovely, and helpful. Jackie is amazing. That woman deserves a medal. She dealt with a tricky set of circumstances with us, and with the buyer. None of it was easy, but she pushed through kindly and consistently, always going above and beyond.","createTime":"2026-01-20T00:00:00.000Z","reviewer":{"name":"caris williams"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Effective communion skills and Faye was always ready to help.","createTime":"2026-01-20T00:00:00.000Z","reviewer":{"name":"Queeneth Ugo-Inyama"},"locationName":"TG - Chester"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service from start to finish.","createTime":"2026-01-16T00:00:00.000Z","reviewer":{"name":"Steven Spauls"},"locationName":"TG - Chester"}]},{"total":224,"locationName":"Didsbury","avgRating":4.29,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"There are too many people I wish to thank from Didsbury. Claire & Jessica who have helped enormously throughout last year in negotiating the sale and taking care of the property. Without your effort, I wouldn’t be able to sit here writing a review. Others, like James, Reece, Kirsty, Daniel and Megan, have also helped a lot in managing the property keeping it in excellent conditions for previous tenants. As the Landlord, I have never experienced a loss of rent for even one day in the last few years. Thanks to all of you to make this happen.","createTime":"2026-05-28T23:00:00.000Z","reviewer":{"name":"Jen"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"Dealing with Claire & James has been great in getting tenancy confirmed and into the flat. It’s a nice place. Jury’s out on the property manager assigned to me as I have had no response to a couple of emails checking things as I move in.","createTime":"2026-05-13T23:00:00.000Z","reviewer":{"name":"jacqueline norton"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very nice and friendly staff, have great experience with them, especially Claire and James, whom were nice, friendly and supportive during the whole process and make things very smooth.","createTime":"2026-04-21T23:00:00.000Z","reviewer":{"name":"Kit Li"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"They are co-operative.","createTime":"2026-04-21T23:00:00.000Z","reviewer":{"name":"Bilquees Akhtar"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We have recently sold 2 houses with Thornley Grove. The last sale has taken longer than expected. During this time Claire Hayes was was very diligent and kept us updated. I would have no hesitation using Claire and the team at Thornley Grove again","createTime":"2026-03-23T00:00:00.000Z","reviewer":{"name":"Dharmista Desai-Adams"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional staff, prompt response, proactive, always available and considerate.","createTime":"2026-03-17T00:00:00.000Z","reviewer":{"name":"Muhammad Hamid"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Excellent service. James and Claire were both extremely professional, reliable and great at communicating. Would definitely use these agents again for future house sales. James ensured that the viewings on our property were catered to fit our individual needs. Claire helped to negotiate and liaise with the buyers and sellers in a chain of 4 properties. 10/10 service from both","createTime":"2026-03-16T00:00:00.000Z","reviewer":{"name":"Alicia Pakenham"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The staff at Thornley Groves are very kind and sympathetic. They really helped us and made an extremely stressful situation more manageable. Many thanks to Annette, Claire and everyone at Thornley Groves.","createTime":"2026-02-02T00:00:00.000Z","reviewer":{"name":"Christine Hoare"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had an excellent experience with Thornley Groves Estate & Letting Agents in Didsbury. The team was professional, responsive, and very supportive throughout the entire process. All our questions were answered promptly, and everything was handled smoothly and efficiently. We truly appreciated their friendly approach and the quality of their service. Highly recommended!","createTime":"2025-11-22T00:00:00.000Z","reviewer":{"name":"Oğuzkan Şentürk"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very good experience with TG. All the employees I dealt with (from letting - particularly Zac and Daniel to management offices - particularly Soriebah and Rhianne) were always polite, respectful, helpful and efficient. Overall, I recommend TG.","createTime":"2025-10-20T23:00:00.000Z","reviewer":{"name":"E. R."},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I honestly couldn’t have asked for a better experience working with Annette! From start to finish, she has been incredibly kind, patient, and professional. She went above and beyond to make sure everything was smooth and stress-free, keeping me updated every step of the way. Her communication was always clear, prompt, and so friendly — nothing ever felt like too much trouble. It’s rare to come across someone who’s not only brilliant at their job but also genuinely cares about their clients. Thank you so much, Annette — you’ve been amazing to deal with, and I truly appreciate all your help!","createTime":"2025-10-08T23:00:00.000Z","reviewer":{"name":"Hajra Sheiakh"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"James has been very professional in guiding me thought the property selling process. He visited the property twice with good advice on work that needed doing and valuating the property at an appropriate price. The property it now under offer. Up to now all has gone smoothly and swiftly. Thanks James","createTime":"2025-09-21T23:00:00.000Z","reviewer":{"name":"Alan Peltier"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic, efficient service at Thornley Groves Didsbury. Annette, Sophie, and Zak were professional and super helpful at handling any queries or questions I had. Really felt confident with the entire process and would highly recommend them to any looking to rent or buy a property. Amazing team.","createTime":"2025-08-17T23:00:00.000Z","reviewer":{"name":"Nike Jones"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Communicative and responsive. No problems. Thankyou!","createTime":"2025-07-12T23:00:00.000Z","reviewer":{"name":"James Hammond"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves managed my portfolio of HMO properties in South Manchester for several years until I divested. My main point of contact was Charlene Ginty and I was very pleased with her management of my properties. She was generally easy to communicate with and readily available and always helpful and professional and knowledgeable. I had a few issues from time to time with the accounts department, with mistakes made and slowness to respond, but often Charlene would intervene to assist. I also found the compliance department very efficient. My portfolio was quite complicated to manage by its nature but generally I was happy with the overall service provided by Thornley Groves and would definitely recommend them.","createTime":"2025-05-11T23:00:00.000Z","reviewer":{"name":"mark pickles"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"No problems, received my deposit back in full. Charlene in particular was very helpful whenever any issues arose.","createTime":"2025-05-11T23:00:00.000Z","reviewer":{"name":"Timothy Kirkwood"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After struggling to sell the house we appointed Thornley Groves. Kirsty, Reece and Jess were fantastic. The team was well coordinated and no matter who picked up the phone they could help me with updates. They worked hard to match suitable buyers to the property. They were always friendly and a pleasure to deal with.","createTime":"2025-05-05T23:00:00.000Z","reviewer":{"name":"Philip Murphy"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant service from Reece and the team at Thornley Groves Didsbury branch. Reece was so helpful and moved the process along really smoothly. Thank you","createTime":"2025-05-05T23:00:00.000Z","reviewer":{"name":"Matthew Joslin"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Annette & Sophie were amazing to work with! They found great tenants really quickly and made the whole rental process super easy. They gave me lots of helpful advice and took care of everything smoothly. I would definitely recommend Thornley Groves, Didsbury.","createTime":"2025-05-02T23:00:00.000Z","reviewer":{"name":"julie searles"},"locationName":"TG - Didsbury"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Ali Perry and Faye amazing !","createTime":"2025-04-16T23:00:00.000Z","reviewer":{"name":"Nathalia Colombo"},"locationName":"TG - Didsbury"}]},{"total":303,"locationName":"Altrincham","avgRating":4.08,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Fantastic customer experience, nothing too much trouble, informed by the team at Altrincham/Hale every step through the sales enquiry process. Would highly recommend.","createTime":"2026-05-27T23:00:00.000Z","reviewer":{"name":"Peter Colbridge"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We found a house to rent in the area while living in another city and it was made possible by Antonia! She did a stellar job helping us find candidate properties and book blocks of viewings so we didn’t have to travel too many times. She’s really nice and helped us get clarity on the legal side of things. Definitely recommend!","createTime":"2026-05-04T23:00:00.000Z","reviewer":{"name":"Sebastian Vincent"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I can’t thank Antonia enough for helping us find a flat in Altrincham. She was super efficient through the whole process, liaised with us and explained the process and assisted and guided on all the vetting and deposit process, really helpful. Thank you 🌟","createTime":"2026-04-29T23:00:00.000Z","reviewer":{"name":"Danny Fox"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We would to compliment Emma Slabbert on her prompt work dealing with a financial issue to do with out letting Situation resolved efficiently and courteously We wish her well in her career","createTime":"2026-04-20T23:00:00.000Z","reviewer":{"name":"David Williams"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had an outstanding experience dealing with Antonia during the rental of my flat. From start to finish, she went above and beyond to make the entire process as smooth and stress-free as possible. Her organisation and efficiency were truly impressive—every detail was handled promptly and professionally, and I always felt well-informed at every stage. What really set her apart though was her exceptional personal approach. She was approachable, responsive, and genuinely invested in ensuring everything went well for me. This was easily one of the best customer service experiences I’ve ever had. I couldn’t recommend Antonia more highly to anyone looking for a dedicated and reliable estate agent. Thank you again for all your hard work, dedication and professionalism. *****","createTime":"2026-04-16T23:00:00.000Z","reviewer":{"name":"Mark S"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Lucy has been very helpful throughout my viewing and negotiating for the apartment.","createTime":"2026-04-15T23:00:00.000Z","reviewer":{"name":"Jane Tyler"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Big thanks to Antonia for her help she was great","createTime":"2026-04-11T23:00:00.000Z","reviewer":{"name":"Rory McWilliams"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience securing my rental property with Antonia at Thornley Groves Altrincham. Would definitely recommend to anyone in the market.","createTime":"2026-04-01T23:00:00.000Z","reviewer":{"name":"Harj Singh"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Antonia has been very helpful and supportive throughout the process","createTime":"2026-03-28T00:00:00.000Z","reviewer":{"name":"pedro wiendels"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I had a very positive experience with Amina Mirza at Thornley Groves during my tenancy process. Amina was professional, approachable, and extremely helpful throughout. When I raised concerns about the proposed rent increase, she listened carefully and took the time to review the situation rather than simply dismissing it. Thanks to her support and willingness to help find a fair outcome, we were able to reach a reasonable agreement that worked for both sides. Her communication was clear, prompt, and respectful the whole time, which made the process much less stressful. It’s rare to find someone who genuinely takes the time to help tenants and handle matters with such professionalism. I truly appreciate the effort Amina Mirza put into resolving the issue and would highly recommend her for her excellent service and dedication.","createTime":"2026-03-19T00:00:00.000Z","reviewer":{"name":"Harish"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very thorough, very professional. The good folks at TG know what they're doing, and they do it well.","createTime":"2026-03-10T00:00:00.000Z","reviewer":{"name":"Stevie Bee"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my partner bought our first home with them. Our agent Lucy was very responsive and helpful throughout the process making it easier for us along the way. Great service!","createTime":"2026-03-01T00:00:00.000Z","reviewer":{"name":"Lorenzo Wang"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"“Highly recommend Thornley Groves. Lucy was fantastic — clear, prompt communication and great support from start to finish.”","createTime":"2026-02-27T00:00:00.000Z","reviewer":{"name":"Julie L"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Used Thornley Groves to sell my Bowdon house over Dec 25 Jan 26. Chris Hagget and Claire Hayes did an amazing job. Many viewings achieved in a difficult time of year, leading to a painfree early sale which has now completed. Would definitely use again.","createTime":"2026-02-20T00:00:00.000Z","reviewer":{"name":"Marcus Clissold-Lesser"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I recently moved back to the UK and initially rented through another agency, who moved me into a damp, mouldy property, it was nothing short of a nightmare. After that experience, I contacted Thornley Groves in Altrincham and dealt with Rebecca and Antonia, and the difference was incomparable. Thornley Groves quickly found me a beautiful property on the same road, in stunning condition, which I was able to move into straight away. Rebecca and Antonia were friendly, professional, and incredibly efficient, doing everything they could to make the process fast, smooth, and completely stress-free. They clearly care about standards and they were genuinely lovely people to deal with ..exactly what you need during what can be a very stressful time. Thank you so much to Thornley Groves. I would highly recommend this agency to anyone in the Hale/Altrincham area.","createTime":"2026-02-04T00:00:00.000Z","reviewer":{"name":"Olivia Johnson"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very efficient and friendly service. Great communication, allowing excellent progress through every stage.","createTime":"2026-01-29T00:00:00.000Z","reviewer":{"name":"Di Mill"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I am very impressed with the service provided by the agency. I am especially grateful to James and Lucy -- their service was highly professional, attentive, and tailored to my specific needs. They also helped me maintain effective and constructive communication with the lawyer and the buyers, ensuring that the transaction was completed smoothly. I would not hesitate to recommend Thornley Groves Estate Agents to anyone looking to sell or purchase a property.","createTime":"2026-01-14T00:00:00.000Z","reviewer":{"name":"Lai See Chan"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I feel obliged to write a review about Lucy from Thornley Grove estate agents, We were buying a house and she represented the buyer and all I can say is that she was fantastic. Very easy to deal with, she went out of her way to help us and she went above and beyond in everyway. We wised she was our estate agent, our next move I will be contacting her to help us sell our house. We honestly had move help and support from Lucy than our own estate agent. She is amazing at her job.","createTime":"2025-12-19T00:00:00.000Z","reviewer":{"name":"Alexander Szygowski"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Callum is very helpful to negotiate with the vendor about the price. Even finally we cannot achieve the deal, we are appreciate for the hard working from Thornley Groves.","createTime":"2025-12-18T00:00:00.000Z","reviewer":{"name":"Yuet Man Li"},"locationName":"TG - Altrincham"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Me and my partner recently purchased a property. Massive thanks to Colette who was always super helpful and kept us in the loop.","createTime":"2025-12-16T00:00:00.000Z","reviewer":{"name":"Ellie Cordiner"},"locationName":"TG - Altrincham"}]},{"total":412,"locationName":"Prestwich","avgRating":4.7,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-05-21T23:00:00.000Z","reviewer":{"name":"Emmanuel Ayodeji"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The lady that I met on arrival was so warm hearted and kind and was more than ready to answer any questions or enquiries I had.","createTime":"2026-05-14T23:00:00.000Z","reviewer":{"name":"Shirlonne Cassell"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I've had the most pleasant experience I've ever had with an estate agents with the team at Thornley Groves. During the viewing, I was immediately at ease with Karen Filson, who was so approachable and friendly. I didn't have any feeling that they were there to simply sell me on the property, it felt like I was just talking to a friend. She then helped me through the initial application process before passing me on to Amanda Sherman, who was equally as delightful and friendly. Amanda guided me through the latter stages of applications and references. It was lovely to meet her when I picked up the keys. I have felt like these guys are looking out for me, and not just the interests of the landlord, and can't recommend them enough.","createTime":"2026-05-01T23:00:00.000Z","reviewer":{"name":"kev jin"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rebekah is a wonderful person who explained everything to me regarding my concerns. Very professional, I’m satisfied ☺️","createTime":"2026-04-22T23:00:00.000Z","reviewer":{"name":"عمر"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a great pleasure reviewing a property with Karen Filson today . She was great , answering everything , being so kind and helpful with us we honestly had a lovely time today.","createTime":"2026-04-16T23:00:00.000Z","reviewer":{"name":"mohammad ibrahim"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"We had a veiwing today at the Finny Karen was very welcoming and informative very friendly nice experience thanks.","createTime":"2026-04-15T23:00:00.000Z","reviewer":{"name":"Cynthia Parker"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We recently sold our house & the process was fantastic from start to finish. Rebekah & Lois made it so easy through quick communication and kept us updated throughout the sale. I would recommend these when selling a house.","createTime":"2026-04-14T23:00:00.000Z","reviewer":{"name":"Anthony Brown"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We had a house tour this morning with Karen and couldn’t have asked for a better experience. She was warm, friendly, and incredibly welcoming from the moment we arrived. Karen took the time to answer all of our questions thoroughly and never made us feel rushed. What really stood out was how genuinely caring and empathetic she was—she really listened to our situation and was thoughtful in how she guided us through the viewing. It felt like she truly had our best interests at heart, which made the whole experience comfortable and reassuring. Thank you, Karen, for making what can often be a stressful process feel so positive and easy. Highly recommend!","createTime":"2026-04-10T23:00:00.000Z","reviewer":{"name":"Miriam Ali"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2026-04-10T23:00:00.000Z","reviewer":{"name":"Sajjad Sayaddokht"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Brilliant throughout, felt engaged all the way through the sales process of the house. Had a few obstacles along the way (usual with solicitors / buyer questions), but navigated through all of this keeping us informed throughout and working really closely with our solicitors and buyers to complete the sale. Wouldn't hesitate to use them again 🙌","createTime":"2026-03-29T23:00:00.000Z","reviewer":{"name":"John Amos"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen in the Prestwich office was absolutely fantastic. She was able to arrange a quick viewing, was so accommodating and got all documents to us rapidly. Would definitely recommend.","createTime":"2026-03-18T00:00:00.000Z","reviewer":{"name":"Erin"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thank you to Lois and the team for helping us sell mums house. They were very professional, kind and quick on everything. Thanks again Lesley, Helen and family x","createTime":"2026-03-13T00:00:00.000Z","reviewer":{"name":"Lesley Haddock"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Great experience with Rebekah! Really knowledgable about the house we were showed round and the area, went out her way to follow up on some questions/images I had requested and she was super speedy at responding!! Thanks :)","createTime":"2026-03-13T00:00:00.000Z","reviewer":{"name":"Nic"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"From the moment we met they were friendly, professional.They are honest good service they arrange and help reviewing at a short notice and helped us .Their, honest,and reliable approach made all the difference, good job Thornely Groves Estate.","createTime":"2026-03-03T00:00:00.000Z","reviewer":{"name":"Loveness Zachariah"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen was great and very helpful in showing me the property.","createTime":"2026-03-03T00:00:00.000Z","reviewer":{"name":"Jack Morris"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Today’s viewing felt less like a standard walk through and more like a well guided tour, thanks to Karen. She was welcoming from the start, easy to talk to. She gave us time to look around at our own pace while still being available whenever I needed clarification. Nothing felt rushed, and the whole experience was relaxed and professional from start to finish. If you are viewing a rental with Karen, you are in very capable hands.","createTime":"2026-02-25T00:00:00.000Z","reviewer":{"name":"Vera Ako"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Karen Filson Thank you so much for your support and professionalism And thanks for all the team who helped me find my new home 🌹","createTime":"2026-02-19T00:00:00.000Z","reviewer":{"name":"Zakyah Basri"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Rebekah has been so quick to respond to all correspondence. From the first enquiry to the hopeful sale of a house - she's been excellent. Much quicker than other estate agents I've been dealing with recently. Thank you","createTime":"2026-02-16T00:00:00.000Z","reviewer":{"name":"Lisa Robinson"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I spoke with Rebekah to book a house viewing and then had the pleasure of her showing me around a few days later. Rebekah is so friendly and helpful, having lots of information about the property and surrounding area. She’s a breath of fresh air to be honest having had a few viewings recently 🙏","createTime":"2026-02-16T00:00:00.000Z","reviewer":{"name":"Debbie Powell"},"locationName":"TG - Prestwich"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Had a lovely, insightful viewing with Karen on a recent property. She was warm, welcoming and answered all my questions clearly and promptly, and was an all round pleasure to speak to. Her replies have been lightning fast and has kept us up to date at every step of the way so far. Booking a viewing was effortless and following up even more so. Thank you for the help!","createTime":"2026-02-12T00:00:00.000Z","reviewer":{"name":"Ioan Gwenter"},"locationName":"TG - Prestwich"}]},{"total":46,"locationName":"Hale","avgRating":3.91,"latestReviews":[{"sourceID":"GOOGLE_PLACES","starRating":"4","comment":"A satisfactory experience and result","createTime":"2026-02-20T00:00:00.000Z","reviewer":{"name":"David J Brown"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"We are about to complete the purchase of a property through Thornley Groves estate agents in Hale. Buying or selling a house can be a stressful process, but the team at Thornley Groves were consistently professional, supportive, and impressive throughout. Chris, the branch manager, initially helped us with putting in our offer and was fair, transparent, and professional from the outset, which immediately gave us confidence in the process. Claire regularly checked in with both us and the vendor to ensure everyone was aligned and that all paperwork was progressing promptly. This made us feel well supported and helped keep things moving quickly without unnecessary delays. As we were part of a chain, there were some challenges in getting the top and bottom of the chain to agree on a completion date. Jamie, who originally showed us the property, was exceptional in handling this. She took the initiative to draft a detailed email, bringing all parties together, and used her professionalism and experience to resolve the situation and secure an agreed completion date. Her efforts were instrumental in ensuring a smooth conclusion to the transaction. Overall, I cannot recommend the team at Thornley Groves highly enough.","createTime":"2026-01-11T00:00:00.000Z","reviewer":{"name":"Elham Taheri"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Highly recommend the Team at Hale. Great from start to finish.","createTime":"2026-01-06T00:00:00.000Z","reviewer":{"name":"Gary Fittes"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"","createTime":"2025-12-26T00:00:00.000Z","reviewer":{"name":"nancy vanroon"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Exceptional Support from Start to Finish I recently bought my new home through Thornley Groves, and the experience was exceptional from day one. Claire went above and beyond — she spent extra time arranging viewings to fit around our schedule and coordinated everything with the sellers, from agreeing on the price right through to completion. When Claire was off for a couple of days, Chris, the manager, stepped in and even worked beyond his usual hours to make sure everything stayed on track. Their dedication, professionalism, and genuine care made the whole process smooth and stress-free. I’m truly grateful for all their help and would highly recommend Thornley Groves to anyone","createTime":"2025-10-25T23:00:00.000Z","reviewer":{"name":"Anil Chalvaji"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big thank you to the staff at the Hale office with the recent sale of my property. The help and advice I received from Claire especially really help[ed when navigating the legalities of the transaction and produced a few laughs along the way. We got there in the end overcoming the obstacles as they arose.","createTime":"2025-10-22T23:00:00.000Z","reviewer":{"name":"Peter Bendall"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very communicative and friendly throughout! Kerry was brilliant on the viewing and answered all my questions. Claire was fantastic throughout the process, answering all my questions, and made the experience a lot less stressful - very important when you are buying your first property!","createTime":"2025-09-20T23:00:00.000Z","reviewer":{"name":"Joanna Diggines"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"A big shout out to Claire & a massive thank you! Claire has helped me from start to finish on my journey in buying my first home! Claire was always on hand to help with any enquiries or questions I had and made me feel at ease as it can be very stressful at certain times in the process. Claire is an absolute asset to Thornley Groves-Legend!!","createTime":"2025-09-18T23:00:00.000Z","reviewer":{"name":"Kat A (Kat)"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Massive thankyou to Claire at the Hale branch who has been helpful and a pleasure to deal with since putting my house on the market. Right from the start Claire has been efficient and responded quickly to any questions to help the process run as smooth as possible. Thankyou!!","createTime":"2025-09-11T23:00:00.000Z","reviewer":{"name":"Alexandra Packman"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very professional and helpful at all times Without the commitment of the estate agents and the help of Claire pushing the solicitors the sale would still be going through !!!","createTime":"2025-08-25T23:00:00.000Z","reviewer":{"name":"C Oakes"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Very helpful and informative","createTime":"2024-01-22T00:00:00.000Z","reviewer":{"name":"Julie Parry"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"For what was an emotional sale for the family, selling my late grandmother's home, Tom at Thornley Groves Hale was a pleasure to deal with. From the start, Tom and his team dealt with the sale with empathy and kindness making the selling process as smooth as possible. It was very much appreciated","createTime":"2023-11-10T00:00:00.000Z","reviewer":{"name":"Kate Mortimer"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"I found the team at Thornley Groves very responsive and helpful. They chased the relevant parties when required to help move the purchase along, and were very easy to deal with. All in all a very pleasant experience, would definitely use again.","createTime":"2023-10-17T23:00:00.000Z","reviewer":{"name":"Jeremy Brighton"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"The whole team at Thornley Groves have been brilliant to deal with but especially Tom Beevers. Tom went out of his way for us, got our (lower) offer accepted within 15 minutes of our second viewing and was generally just great to deal with. Being first time buyers, we were naive about the process and felt very out of our depth when issues came up. Tom gave us fantastic advice the whole way through and we could not recommend him more. Thanks again!","createTime":"2023-09-28T23:00:00.000Z","reviewer":{"name":"Laura Hughes"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Thornley Groves' Hale office is an excellent estate agent to trust with the sale of your property. The office manager, Tom, is fantastic. From start to finish, he provides a thoroughly professional service. He keeps you in the loop at all times and doesn't give the buyer's conveyancer a moments rest. He's on to them, ensuring the sale gets over the line. Tom has sold several properties for me and I wouldn't use anyone else in Hale.","createTime":"2023-09-28T23:00:00.000Z","reviewer":{"name":"Mark Thomson"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"It was a pleasure dealing with Thornley Groves for our recent purchase. Their manager Tom was a superstar! Nothing was too much for him and despite issues with the legals, he took control and ensured a smooth transition. He is a vital asset to the company and it was a pleasure dealing with him. I would recommend Tom unreservedly to anyone looking to either sell or buy a house !","createTime":"2023-09-05T23:00:00.000Z","reviewer":{"name":"aneesha ahmad"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Tom Beevers at Thornley Groves Hale was a superstar. He got me an offer within 2 weeks of listing the property and saw the whole process through to the end. He ensured the process went smoothly from start to finish. I strongly recommend !!!","createTime":"2023-09-03T23:00:00.000Z","reviewer":{"name":"R K"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Was a purchasing a property through Thornley - and they really helped the get the deal over the line. Helped so much and supported any questions throughout. Not pushy, super humble and helpful. Even post completion and sale they have been super helpful. Tom was the selling agent who was awesome.","createTime":"2023-08-20T23:00:00.000Z","reviewer":{"name":"imran sarwar"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"Recently purchased an apartment through TG in Hale. Great service and felt the whole transaction was handled professionally and with full transparency. Tom and The Hale team come highly recommended. 5 star service","createTime":"2023-08-20T23:00:00.000Z","reviewer":{"name":"Vicki Jackson"},"locationName":"TG - Hale"},{"sourceID":"GOOGLE_PLACES","starRating":"5","comment":"After months of not being able to get a purchase over the line with a previous employee of Thornley Groves who left the company, Tom Beevers joined at Thornley Groves in Hale and made all the difference. In fact, if it wasn't for Tom, I don't think the purchase would have gone through as he negotiated between parties effectively. Also, thanks to Kerry who was always 100% blooming lovely to deal with. We had numerous visits to the house which were no problem for the team at TG. Thanks.","createTime":"2023-08-17T23:00:00.000Z","reviewer":{"name":"Phil Eckersley"},"locationName":"TG - Hale"}]}]},{"total":5367,"id":"b31df17c-c3ad-5467-abe2-31d7b09188aa","avgRating":4.51,"sourceID":"TRUST_PILOT","location":[{"total":5367,"locationName":"Trustpilot","avgRating":4.51,"latestReviews":[{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Paul the Contractor supplied amazing help. Always friendly, attentive and efficient!","createTime":"2026-06-17T23:00:00.000Z","reviewer":{"name":"Abigail"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Helpful and friendly service, trustworthy and reliable.","createTime":"2026-06-14T23:00:00.000Z","reviewer":{"name":"jamie rowlands"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A big thank you to Delci for their excellent support throughout the process. They were friendly, professional, and always happy to help with any questions. Their expertise and commitment made everything simple and hassle-free","createTime":"2026-06-12T23:00:00.000Z","reviewer":{"name":"Annabelle"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Kaja has consistently had great and quick replies to my questions, providing great support.","createTime":"2026-06-09T23:00:00.000Z","reviewer":{"name":"Bader Al Othman"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael Richardson is one of a kind. Very excellent at his job as a property manager. Been renting with Thornley Groves Estate Agents over 2years now and I’ve got absolutely no regrets.","createTime":"2026-06-09T23:00:00.000Z","reviewer":{"name":"Loliyah"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I'm a first time renter and the application process was managed really well and efficiently by the staff in the letting department at the Sale branch. Thanks to Alice & Emily for providing an excellent service!","createTime":"2026-06-09T23:00:00.000Z","reviewer":{"name":"Nik B"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Alice was efficient and helpful through the process.","createTime":"2026-06-09T23:00:00.000Z","reviewer":{"name":"Sandra"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Always proactive and makes managing the flat easy for me. Would recommend 👍","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"Dawn Mitchell"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michael, a property manager at Thornley Groves, is always easy to communicate with and maintains a professional approach in all interactions. He responds promptly and clearly to any queries we have, ensuring that matters are dealt with efficiently and without delay. His communication and reliability make working with him straightforward and stress-free. An asset to your team and a pleasure to work with.","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"Works Orders"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Daniel is Amazing! Would love him to look after all my let properties because he is super responsive, goes above and beyond and is hugely personable. He acts as if they were his own properties and knows each one in and out! After all my years of having a rental portfolio, I have never had such an attentive account coverage and could not ask for more. Ask for Daniel G :) High recommended","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"Mark Yeomans"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Michelle Cleary is a credit to your company and goes over and above in the interest of its clients","createTime":"2026-06-08T23:00:00.000Z","reviewer":{"name":"Michael Hughes"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"A friendly and professional service from Tomas. He was able to investigate the issue quickly and find a solution. I hope the matter will be closed shortly.","createTime":"2026-06-07T23:00:00.000Z","reviewer":{"name":"Ron Frith"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have been using Thornley Groves since they have come to Monton. I have found TG to be a very professional operation and I'd be happy to recommend them to any prospective landlord. Lucy Clegg has been my property manager and she has proved to be very efficient in our dealings.","createTime":"2026-06-07T23:00:00.000Z","reviewer":{"name":"Francis Kearns"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"4","comment":"Michael Richardson at Thornley Groves has been excellent since he took over as my Property Manager. He always responds promptly to my emails and calls with a positive can do attitude. He has really transformed my experience with the company. As renting changes I know he will keep me ahead of the game and always act in my best interest.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Paul"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I have had the pleasure of working with Delci Barlow at Thornley Groves and have always found her to be professional, friendly, and approachable. Delci communicates exceptionally well, keeping everyone informed and responding promptly to queries. She is always willing to help and goes above and beyond to resolve any issues that arise. Her positive attitude, reliability, and proactive approach make her a pleasure to work with. I would highly recommend Delci to anyone looking for a knowledgeable and dedicated property manager.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Works Orders"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Tomas at Thornley Groves Chester was so helpful this week with helping us to get a new washing machine sorted in a really short amount of time. Great communication, understanding and care. I really appreciate it, thank you!","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Abbie Easton"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Amie Annand was amazing and helped so much during our experience as we were having a nightmare. Cannot recommend her highly enough.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Alex"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"I was having trouble with my rent payments and the wonderful Tomas Peers-Bow was incredibly helpful. He was reassuring delt with my issue quickly and was very communicative. If I have any future issue I would very confident if Tomas was dealing with it he is friendly and a great addition to the team.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Hannah Curtis"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Excellent service provided by Delci, who is a Property Relationship Manager at Thornley Groves. Delci replied to my questions quickly, and was polite and professional. Excellent service.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Andrew C"},"locationName":"TG - Trustpilot"},{"sourceID":"TRUST_PILOT","starRating":"5","comment":"Rental property - washing machine repair. Easy to report issue and fixed within a few days of reporting. Katie at Thronley Groves was very helpful in assisting.","createTime":"2026-06-04T23:00:00.000Z","reviewer":{"name":"Steph K"},"locationName":"TG - Trustpilot"}]}]}]}}}