Customers Vote TG Best Letting Agents
We work hard to provide unrivalled customer satisfaction and it’s our clients and customers we want to impress with service that exceeds their expectations, yesterday our hard work was rewarded when we were honoured with a National award as a direct result of customer satisfaction.
Thornley Groves Estate Agents won the Prestigious Silver award for best UK small Letting Agent Chain.
The ESTAs 2010 were presented yesterday at the Marriott Hotel Park Lane London as the industry honoured the best estate agents in the UK.
The awards were presented by Phil Spencer of Location Location Location at a lavish lunch and ceremony attended by 450 of the UK’s top estate and letting agents.
The agents were recognised for their excellent customer service, as voted for by their clients during 2009.
Phil Spencer said: “the great thing about the ESTAs is that the judges are the customers, they are not about impressing a panel of industry experts or how well you write your submission or answer questions in a telephone interview, but about the things agents do every day for their clients and customers”
The Letting agent results were determined by research carried out amongst both Landlords and Tenants both of which are a tricky group of people to impress, and these people were asked a series of questions about the service they have received from their letting agent.
Michael Groves who attended the event is delighted for his team “A very large part of our business is lettings, we are Manchester City Centres and indeed Trafford’s busiest letting agent, our Property Management Department is trusted by thousands of landlords, when dealing with such volumes of flats to let and property rentals it’s important that our people and our systems are the best, this award proves that Thornley Groves have superb people delivering effective and reliable solutions for both Landlords and Tenants, achieved by having some of the best Letting and Management procedures in the whole of the UK”
Over 19,000 votes were received, making the ESTAS the largest survey as well as the most meaningful award scheme in the industry. Spencer also pointed out that there were no categories for the likes of best marketing campaign or lifetime achievement in the industry – “These don’t mean anything to the consumer, these awards are purely about the consumer experience,” he said.
Jason Watkin Operations Director of Thornley Groves confirmed “an award that recognises customer service is very satisfying, every business strives to give good customer service but it can only be delivered if the employees at every level understand and respond to the needs of their customers every day. I want to say a huge thank you to our Lettings Managers and our Property Management Department Managers along with members of their respective teams. Our Landlords and Tenants have received a service that motivated them respond to this competition so positively and has put Thornley Groves up there with the best the UK has to offer”
Below are the Results
Best Estate Agent in the UK
Porter Glenny, Barking & Dagenham – Gold
House-Hut – Silver
Sparks Ellison – Bronze
Best Small Estate Agent Chain
Porter Glenny, Essex – Gold
Dale Eddison, Yorkshire – Silver
Bassets – Bronze
Best Large Estate Agent Chain
Countrywide – Gold
Webbers – Silver
Your Move – Bronze
Best Letting Agent in the UK
Martin & Co Glasgow – Gold
Palmer Snell, Wells – Silver
Kerrigans – Bronze
Best Small Letting Agent Chain
Linley & Simpson – Gold
Thornley Groves – Silver
Homes4u – Bronze
Best Large Letting Agent Chain
Countrywide Residential Lettings – Gold
Martin & Co – Silver
Your Move – Bronze