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It's all about service

We all love when something goes just right. Whether you are a Landlord, Vendor, Purchaser or Tenant, our teams across Manchester are working hard to make things as stress and trouble free as possible. When problems do arise you can count on everyone here working diligently to resolve them as quickly and painlessly as possible.

rateragent.co.uk provides independently-checked agent reviews for letting and estate agent branches throughout the UK. Below are ALL the reviews our branches and departments have received through Rateragent - the good, the bad and the ugly, unedited and without the "cherry picking". For more information about Rateragent and how they collect and authenticate reviews please click here to visit their website.

Excellent, Personal Service

Thornley Groves

Laura has proved to be a very organised, responsive, personable point of contact for my wife and I throughout our moving process.. She is a credit to Thornley Groves and I will have no hesitation in recommending Thornley Groves to family, friends and colleagues. The whole process has felt very easy and Laura has been very accommodating and attentive. Thanks for a great service!

Chris H - 1 day ago on rateragent.co.uk

Rental Renewal

Manchester City Centre Property Management & Client Account

As a Landlord, it is very important to me to have as little down time as this is just lost income that can not be recovered. I have a number of Properties with Thornley Groves and I can not talk highly enough about them and the way they manage things for me.

Martin B - 4 days ago on rateragent.co.uk

Outstanding Service

Thornley Groves

Sofia and Carolyne provided an excellent service regularly keeping us and our solicitor up to speed with the sale progress. Nothing was too much trouble and they offered support and advice throughout. The service was extremely personable and they definitely went the extra mile. I would not hesitate to recommend Thornley Groves. Well done! Pauline B.

Pauline B - 4 days ago on rateragent.co.uk

Ultimate Customer Service

Thornley Groves

I had the pleasure of dealing with Oliver Gallagher from Thornley Grove this week. I asked him for advice regarding a rental property I have together with a valuation. He couldn't have been more helpful. He arranged to visit the property within a couple of days, contacted me at each step of the way, than confirmed his finds by email. When I come to sell I won't hesitate to use Oliver, good service pays off. I asked his advice on completing a sale and about tenancy agreements, he was very helpful. A real professional, fantastic customer service and to round it off a nice guy.

Paul H - 6 days ago on rateragent.co.uk

Excellent Agent

South Manchester Property Management

Thornley Groves in Sale were always excellent in managing my tenancy and I can't speak highly enough of them. They would be the first people I'd go to for help in that area in the future...

Paul J - 1 week ago on rateragent.co.uk

Finding A House For A Foreign Family

Thornley Groves

Very happy with the work of Tasha and Laura. Quick and reliable, everything worked out well. Will use your agency again!

Anonymous - 1 week ago on rateragent.co.uk

Maria Sheldon, Renewals, Always A Pleasure.

Manchester City Centre Property Management & Client Account

All the members of the team i have had to deal with are always helpful and pleasant with no exception,..Jane in accounts, always friendly and helpful and Lyn (team leader.) it`s always a great pleasure to talk to Lyn, Maria Sheldon is probably who i have most contact with and i always find Maria very helpful and so easy to talk to about anything connected to the renewals process, (and more) along with her advice it makes everything seem to take a smooth path and just for that you have my support and recommendations.

Trevor M - 1 week ago on rateragent.co.uk

Many Years Of Great Service, Rental Prices Advice And Support

Manchester City Centre Property Management & Client Account

Thornley Groves did a great job for many years for me renting my flat while I was away, from finding good tenants, dealing with issues and the surprises that come with renting. Rental prices were always good and fair and tenants stayed a fairly long time.

David H - 1 week ago on rateragent.co.uk

Management Excellence

Thornley Groves

TG have done a great job of managing my property. Kate Freer in particular regularly updates me on the condition of my property and is always very personable with great attention to detail. Can't recommend highly enough.

Mb - 2 weeks ago on rateragent.co.uk

Different To Most Agents, Polly Greaves Cares...

Manchester City Centre Sales & Lettings

...I've only been working with Polly a couple of days now and in that time she's already impressing me. Attentive, responsive and great at communicating with me and unlike most agents she seems to care about finding me a great home! Finger's crossed she finds me a corker of a City Centre pad.

Kieron D - 2 weeks ago on rateragent.co.uk

Excellent Service, Professional And On The Ball

Thornley Groves

I am extremely satisfied with Sofia and Carolyne's efforts and professionalism during the purchase of my property. We remembered Carolyne from when we purchased another property a few years ago and she was by far the most knowledgeable and helpful agent that we viewed with. Sofia and Carolyne were constantly on the ball, very good with the sales chasing and kept me up to date throughout the process. The transaction was smooth and seamless which was a breath of fresh air compared to dealing with other estate agents! I would definitely recommend them to any of my friends or family looking to sell or purchase and will most certainly be using them in the future to sell my property. Natalie

Natalie B - 2 weeks ago on rateragent.co.uk

Excellent, Efficient And Professional With Customer Care

Thornley Groves

I was relocating from Exeter and didn't have the time to fly back and forth and had plenty of stressors and questions with my move. The team at Thornley Groves, Altrincham were tremendous in getting this done. From the initial viewing with Chris to completion of paperwork and every step in between. A special word of gratitude to Elizabeth Fielding who provided the utmost in attention and help, she was brilliant and truly made the entire process seem-less. Communication was a pleasure and every query I had was answered quickly and made the process so easy regardless of the distance. I couldn't have asked for more and I can't thank Liz enough.

Caroline R - 2 weeks ago on rateragent.co.uk

Sale Of Property

Thornley Groves

Having used Thornley Groves, Altrincham previously for sales and purchase, it seemed only natural to use again for my recent sale. Doug the Branch Manager gave a competitive price for services and the sales materials where what you would expect from one of the most popular estate agents locally. However the service, compassion and reliability from Tracey Bentham my sales negotiator went above and beyond and truely exceeded the level of service I expected. Tracey is a competent negotiator, giving advise and assistance in her knowledge of the sales process, in what was a trying sale at times, she remained thorough and calm. It was a pleasure to have shared the process with her in what some people say is the one of the most stressful things to do. Highly recommended

Clare K - 3 weeks ago on rateragent.co.uk

1st Class Experience

Thornley Groves

I have recently started a new tenancy and Thornley Groves have been an absolute pleasure to work with! They have been very thorough and understanding when I had questions or concerns and made the whole process stress-free, easy and straight forward. I would highly recommend their services.

Anonymous - 3 weeks ago on rateragent.co.uk

Very Helpful And Made My Purchase Smooyh

Manchester City Centre Sales & Lettings

I have been very impressed with Lori at Thornley Groves during the purchase of my flat. She has been responsive and helpful - given I live a long way from Manchester she has made my life a lot easier than it could have been! A minor quibble with the office would be that I felt a little rushed when viewing the flat prior to completion - 10 minutes was not really enough considering I had travelled 260 miles and the flat still had the furniture, despite the office telling me it would have been removed the previous day. Very satisfied overall though.

Alex M - 3 weeks ago on rateragent.co.uk

Rate Agent

Manchester City Centre Property Management & Client Account

Professional Operation; good support staff; great business process.

Anil M - 3 weeks ago on rateragent.co.uk

Great Service Received

Manchester City Centre Sales & Lettings

The process I have been through letting a flat in Salford Quays from Thornley Groves has been professional and expedient. Gabrielle has been diligent in dealing with our requests and has always turned queries around very quickly. Gabrielle is always polite and customer focussed and we have been impressed with the service she has been provided on behalf of Thornley Groves. Gabrielle is a credit to her employer and also the industry and I would not hesitate to recommend Thornley Groves on the strength of the service I have received.

Craig G - 3 weeks ago on rateragent.co.uk

Fantastic! A Credit To Thornley Groves.

Thornley Groves

Laura is brilliant. She put us at ease the moment we met her, we knew that we were in good hands. She advised us well, kept in touch regularly and was honest and straightforward. You can tell she genuinely enjoys her job and wanted us to feel comfortable at every stage. I've been a tenant in multiple properties for over 10 years now, but I've never felt so looked after when searching for the right home. Estate agents can get a bad rep but if they were all like Laura it would be a much better industry!!

Laura C - 3 weeks ago on rateragent.co.uk

Sale Of My Brothers Property

Thornley Groves

A very big thankyou for handling the sale of my our late brothers house 3 Rutland Avenue , Urminston The open day was a great success we had 8 offers on the day , Extremely professional and we're kept updated without having to chase until completion thankyou to the amazing staff Regards Bernard

Bernard M - 3 weeks ago on rateragent.co.uk

Swift, Professional And Friendly Service

Manchester City Centre Sales & Lettings

Polly and the Team at Northern Quauter Office have been absolutely fantastic. Making the from London to Manchester i expected there to be a lot of stress attributed to finding myself a new home, but after one phone conversation and a few emails with Polly i was passed over a range of properties that met my criteria. A few days later, at a time that suited me, we were on our way to view a few of the properties available. The first flat i visited was perfect, Polly just seemed to know exactly what i was looking for. Armed with all the information i could possibly need about each flat and warm, honest and funny personality, i felt comfortable enough to put in an offer on the same day. Thank you to all in the office for making this process so easy for me! I couldn't thank you enough!!

Bethan P - 1 month ago on rateragent.co.uk

Truly Impressed!

Manchester City Centre Property Management & Client Account

Without exception, all my experience of dealing with Thornley Groves' personnel have been excellent. They are diligent in following up any query or issue and have kept me informed and updated regularly. Every person I have dealt with has gone over and above what it is necessary to meet my requirements and have saved me time (and money, in some cases) in persistently having to follow up any query. They are true to their word in whatever they say they will do, they follow up on quickly and conscientiously. Most recently, I have dealt with Lyn Rackstraw and Keeley Child, both of whom have been outstanding in every way.

Cheryl W - 1 month ago on rateragent.co.uk

Marc Is An Asset To Thornley Groves

Manchester City Centre Sales & Lettings

Over the last few days I have met with many different estate agents and viewed many different flats. Out of all these experiences, Marc has been by far the best agent I've met. He was friendly and knowledgeable at the property viewing. He was very proactive in the subsequent days trying to secure me the best deal as a tenant. I wouldn't hesitate to use, or recommend, Thornley Groves in the future, and that is purely due to Marc. He is certainly an asset to their team.

Elizabeth B - 1 month ago on rateragent.co.uk

Outstanding Service

Thornley Groves

Thornley Groves across both Hale and Altrincham offices have been outstanding, both in terms of client service and speed of delivery. Having had a rental fall through at the 11th hour elsewhere, Thornley Groves expedited my viewing, references, contract and inventory in time for me to move in within 48 hours. I was extremely impressed and very grateful. In particular Elizabeth Fielding was outstanding and made the whole process efficient and smooth, an extremely professional agent.

Louise T - 1 month ago on rateragent.co.uk

Completion Of Tenancy

Thornley Groves

Elizabeth and the team have carried out a great job of finding a tenant and ensuring the tenant matches my requirements, it's not just about the rent. Feel I have been supported very well in the finding of a new tenant

Sue B - 1 month ago on rateragent.co.uk

Excellent Service

South Manchester Property Management

I am currently a tenant in a Thornley Groves property and find them informative, quick to respond and helpful, every time I have a query. Excellent service and they strike a good balance when managing both tenant in the property and landlord of the property.

Nicola W - 1 month ago on rateragent.co.uk

Very Helpful

Manchester City Centre Sales & Lettings

Gabrielle was extremely helpful when letting my property but more to the point so prompt with replying and sorting out the last details. Thank you for your time!

Peter C - 1 month ago on rateragent.co.uk

No Fuss Service

Manchester City Centre Sales & Lettings

I had a very good experience finding tenants and the process to checkin was hassle-free and clear.

Garry R - 1 month ago on rateragent.co.uk

Very Happy With The Service Provided

Thornley Groves

I was very happy with the service provided, from viewing the property with Val and completing, Clare kept in touch and answered any queries promptly and kept me well informed about every aspect. As a first time tenant the process was made stress free and ran smoothly from start to finish.

Amy F - 1 month ago on rateragent.co.uk

Speedy Smooth Spectacular Service From Gabrielle

Manchester City Centre Sales & Lettings

Moving out is one of the biggest hassles I hate to partake in when my flat contract comes to an end, and don't get me started on estate agents or the fee's (although I did get a 20% discount for staying with the same agency). It's an expensive gig. But, we are well protected and have peace of mind when it comes to the maintenance and the legalities. This time round we have been accompanied by an attentive excellent estate agent at Thornley Groves: Gabrielle. She sailed us through the process, helping and being understanding at every step of the way. She rowed the boat of our once sinking ship, making us float once more with the destination of our future flat in the sight. Fast at responding to emails, always available to talk on phone about our worries and responded well when a inventory concern risen.. She's an asset to the company, Thank you Gabrielle.

Mg - 1 month ago on rateragent.co.uk

Great Service

Manchester City Centre Sales & Lettings

John S - 1 month ago on rateragent.co.uk

Appreciation Of The Excellent Letting Service Offered By Thornley Groves

South Manchester Property Management

Our daughter, who is currently working abroad, lets her property through Thornley Groves. Although she and ThornleyGroves communicate directly by email, I, as her mother, have recently been involved with Thornley Groves on her behalf and I would very much like to express my appreciation to everyone with whom I had contact.. It is reassuring to know that Thornley Groves provides our daughter with an excellent, professional service on which she can rely while she is out of the country. I found the staff lovely to deal with - professional, informed, polite and all eager to competently and speedily address every situation. I had particular dealings with Jo Ingram, the Checkout Clerk - I was so grateful for all her help, patience and understanding and was also very impressed with her efficiency - she did everything she could to resolve matters following her checkout survey at our daughter's property. The survey was superbly put together and extremely detailed and well illustrated.. .At all times, I had confidence in her to sort everything and I really appreciated her pleasant and calm manner and sense of humour throughout..Under her direction, everything was resolved and I would like to express my gratitude to her and to also say that I feel Thornley Groves is fortunate to have Jo as an employee. . .

Polly P - 1 month ago on rateragent.co.uk

Excellent Service!

Manchester City Centre Sales & Lettings

Very professional and brilliant efficient service. I am extremely happy to do business with this agent.

Bindu S - 1 month ago on rateragent.co.uk

Excellent Service From Start To Finish

Thornley Groves

Excellent service special thanks to Bethany Cummins and Tracey Bentham for assisting in negotiating the purchase there were a few hurdles to navigate and Rachel Plowman and Elizabeth Fielding for arranging the subsequent letting of the property, which was very professional and from the landlord perspective pain free. Thank you ALL.

Allan F - 1 month ago on rateragent.co.uk

Very Helpful Throughout The Whole Process! Always Responded Quickly If I Had A Query.

Manchester City Centre Sales & Lettings

Suzanne B - 1 month ago on rateragent.co.uk

Brilliant Service

Thornley Groves

I was very impressed with Thornley Grove and especially the agent I dealt with - great service, very prompt, professional and friendly.

Rachael Y - 1 month ago on rateragent.co.uk

Excellent Professional Service

Manchester City Centre Property Management & Client Account

Thornley Groves have provided me with an excellent and professional service. They are always quick to reply and expedite issues. I would like to thank Lyn Rackstraw and the Renewals Team for their excellent help, advice and guidance and for smoothly renewing the tenancy on my property. Thank you !

Anjam K - 1 month ago on rateragent.co.uk

Selling Flat

Manchester City Centre Sales & Lettings

Stuart Daniels and Mariese Kirkham are the best sales agents I have every met - excellent team and communications. Thornley Groves are definitely the best in the business.

Anthony O - 1 month ago on rateragent.co.uk

Refreshingly Professional.

Thornley Groves

Laura is very personable and professional. Her attention to detail and follow up has made Thonley Groves my preferred Estate Agent for future purchases. Excellent service, thanks Laura!

Tracey D - 1 month ago on rateragent.co.uk

Outstanding Service.

Thornley Groves

I literally cannot praise Thornley Groves Altrincham enough, more so the lettings manager Rachel Plowman. I seemed to have terrible luck when trying to secure a property, with adverse credit from a number of years ago causing difficulty, Other Hale / Altrincham estate agent's didn't take the time to even listen to my situation never mind help. I was just told 'Pay the tenancy in advance' or 'get a guarantor (both wasn't feasible) Rachel chatted with me, discussed the options available then set out to work negotiating with landlords to put something together which would benefit both me as the tenant and alleviate any concerns of the landlord. After negotiating with a landlord and securing a property the team took a deposit from me and proceeded to arrange the home move, for whatever reason the landlord decided to pull out last minute, not only did the team quickly refund my deposit but they set out searching for alternative properties. With Christmas, a week away and me residing in a hotel Rachel arranged evening viewings, spoke to me outside of office hours and even on her day off! It would have been so much easier for Rachel and the team to reply in the same tone as the other estate agents however she didn't, she took the time to try and help and im massively grateful. Couldn't recommend Thornley Groves Altrincham enough. A shining example of going the extra mile for their clients. Thank you.

Tt - 1 month ago on rateragent.co.uk

Sale Of Property

Manchester City Centre Sales & Lettings

Used Thornley Groves Altrincham branch to sell property. They were polite courteous and extremely helpful. Many thanks to Douglas Plant and Olivia at branch for all therir help. I would have no reservation in recommending Thornley Groves. Best estate agents in Town!

Mark M - 1 month ago on rateragent.co.uk

First Class Service!

Manchester City Centre Sales & Lettings

As a first time buyer it was a relief to have an agent like Lori helping me. She kept me updated with everything and was extremely professional in her approach.....Thornley Groves are represented in the best possible way!Thanks again Lori!!!

G S - 1 month ago on rateragent.co.uk

Efficient And Helpful

Manchester City Centre Property Management & Client Account

I use Thornley Groves to manage two rental properties. I deal with Katie on a regular basis and have always found her to be efficient and helpful. She responds immediately with solutions and is polite and responsive. Highly recommended.

Nathalie B - 1 month ago on rateragent.co.uk

Thornley Groves Were A Breath Of Fresh Air

Manchester City Centre Sales & Lettings

Purchased a property from Thornley Groves to put on the rental market. With it being my first B2L, Agent Lori walked me through the whole process making it a lot less stressful than i imagined. I found all the staff in both offices very helpful, friendly, open and honest bunch. It was a breath of fresh air liaising with this organisation compared to others i encountered which were less professional.

Andy R - 1 month ago on rateragent.co.uk

Fantastic Service

Manchester City Centre Sales & Lettings

Gabrielle was brilliant through out the process. She would go above and beyond to help with anything we asked! Would recommend thornley groves to anyone. Thank you again for your help Gabrielle.

Tashie H Caplan - 1 month ago on rateragent.co.uk

Property Purchase

Thornley Groves

Thank you so much Tracey Bentham (sales manager), for keeping us in the loop during our stressful time. You made the experience bearable. Thank you again.

Usha N - 2 months ago on rateragent.co.uk

Outstanding Customer Service

Manchester City Centre Property Management & Client Account

Katie is a credit to your team! Unfortunately we have had a few issues with our property but each thing has been quickly resolved whenever Katie is involved

Hannah S - 2 months ago on rateragent.co.uk

Great Communication. Professional, Friendly Service.

Thornley Groves

From my initial contact to arranging a viewing to the move in date, the whole team at Thronley Groves, Kristian, Chris and Liz were professional helpful and always available. The service was personal and we felt important. The viewings were informative and despite it being over the Christmas period and myself and my partner working in hospitality with very restricted hours of being able to communicate the team worked around us. Liz in particular was bubbly, polite, friendly and offered a level of service that is often taken for granted.

Nicola H - 2 months ago on rateragent.co.uk

Always Helpful

South Manchester Property Management

We have let our property through Thornley Groves for the last 12 years and have always had good service. At present our main point of contact is Scott George who is always so helpful and goes beyond what is expected.

Jane H - 2 months ago on rateragent.co.uk

Excellent Knowledgeable Service!

Thornley Groves

This is the second time in 12 months that I have used Thornley Groves - and both times dealing with Tracey Bentham. Being pregnant with our daughter meant we had to sell our apartment nine months after purchase for more space and to be closer to family. During this stressful time, Tracey could not have been more helpful - she even invited us into the office after my first call to her to discuss all the options so that we could be confident we were making the right decision. From a swift valuation and negotiating an over asking-price offer for my property, to completion in just 9 weeks from marketing the property, Tracey was helpful, supportive, knowledgeable and always at the end of the phone. Having been part of numerous property transactions over the last 10 years, I can categorically say I have never met anyone as proactive and focused on the customer as Tracey, and would recommend her to anyone looking to buy or sell their property in the Altrincham area without a doubt.

Sky L - 2 months ago on rateragent.co.uk

Selling Of 26 Hayling Road.

Thornley Groves

I was completely satisfied with work that Carolyne Brindle did in selling the house reference above. Carolyne kept me informed at each stage of the process and was always helpful in providing advice. I would recommend Thornley Groves to others. Regards Andy Walton

Andrew W - 2 months ago on rateragent.co.uk

Very Impressed With Marc Lynam And Thornley Groves.

Manchester City Centre Sales & Lettings

Having just completed the referencing process I wanted to thank Marc Lynam for finding my ideal apartment in the exact area I requested and for him negotiating a fantastic deal. Unlike many letting, consultants he was always on time and fully briefed on each property and when it came to securing the property he did a great job. He also picked up on several issues which needed rectifying and got this sorted with the landlord. Marc is a real asset to Thornley groves.

Philip Crompton - 2 months ago on rateragent.co.uk

Very Helpful, Very Patient And Experienced In Her Department .. Well Done To Her

Thornley Groves

All the above

Ibrahim S - 2 months ago on rateragent.co.uk

Marc Lynam Great Service

Manchester City Centre Sales & Lettings

Thanks for your help and support. Though you were ill you worked hard to find us a good tenant quickly and you were polite and personable. I didn't feel like a number often the case at Thornley Groves..you were great! Thank you!

Scott F - 2 months ago on rateragent.co.uk

Excellent Service And Communication

Manchester City Centre Property Management & Client Account

Leigh M - 2 months ago on rateragent.co.uk

Very Good Property Management Team

South Manchester Property Management

First class service from our managed property in Manchester. Property manager Scott George is very helpful.

Yw Y - 2 months ago on rateragent.co.uk

Home Buyer

Thornley Groves

I had a great experience with the Sales team at Thornley Groves when buying my property. Particularly Tracey Bentham who kept me up to date and informed through the whole process. She was superb in being contactable and for contacting me ensuring a smooth completion. I would highly rate Thornley Groves from my experience.

Rob M - 2 months ago on rateragent.co.uk

Excellent Service

Thornley Groves

Came in when existing agent Jordan Fishwick had failed to deliver on most of the things they said they would. Professional and highly approachable.

Peter S - 2 months ago on rateragent.co.uk

Moving In To A New Property

Thornley Groves

Elizabeth was very helpful and responded to any query regarding the move in, in a timely manner. The whole process was very efficient and hassle free.

Steph M - 2 months ago on rateragent.co.uk

Excellent Service

Manchester City Centre Property Management & Client Account

My son was 4 months into a 12 month rental agreement when he secured a job in New York. To rent in Manhatten retaking his Manchester flat was not an option. Lyn Rackshaw dealt with him personally and within four weeks ( including Xmas ) had the property re let resolving a difficult financial situation. At all times Lyn was professional and supportive putting the property on the rental market with days and addressing some small issues with the Landlord. At all time she kept my son fully informed and was very sympathetic to his plight. I would highly recommend Thornleygroves and in particular Lyn. Thank you

Keith G - 2 months ago on rateragent.co.uk

Outstanding

Manchester City Centre Property Management & Client Account

The word outstanding clearly defines every aspect of the customer service provided by all staff we have had the good fortune to liaise with.. I cannot speak too highly of the care, consideration, time, effort and support received. My sincere thanks to Lyn Rackstraw, Jordan Simms and Rebecca Pinkney..

Jackie C - 2 months ago on rateragent.co.uk

Looking After The Clients Interests

Manchester City Centre Property Management & Client Account

Sarah L - 2 months ago on rateragent.co.uk

Review Of Thornley Groves Altrincham

Thornley Groves

The Thornley Groves team in Altrincham is excellent. They are very professional, and helpful. Kristian Fisher did an excellent job showing us around the property and arranging the preliminary steps for renting the property. Later in the process, Elizabeth Fielding was extremely helpful in following-up with our questions with clear answers, supplying documents in a timely fashion and helping us bring the contract to completion.

Kamran K - 2 months ago on rateragent.co.uk

A Very Professional Service Keeping Me Fully Informed At All Times

Thornley Groves

Thornley Groves recently sold my investment property. I was particularly impressed with the friendly and efficient process of the sale, being kept informed of all viewings and regular updates and feedback.. The team at the Swinton office, managed by Oliver keep their eye on the ball to ensure a smooth conclusion. I would certainly recommend Thornley Groves.

Diane W - 2 months ago on rateragent.co.uk

Lionel L

Thornley Groves

Very professional service. Both Elizabeth Fielding & Rachel Plowman were a pleasure to deal with.

Lionel L - 3 months ago on rateragent.co.uk

Polite And Very Efficient.

Manchester City Centre Property Management & Client Account

I have been renting for several years and over that time I have had issues which have had to be fixed. In all that time I have never had such quick and efficient service as I got from Katie. I reported a matter and within an hour a contractor was at my flat. Katie then ensured that the problem was fixed as soon as was possible after the landlord authorised the payment. I have been very impressed with how quickly everything was dealt with. This was refreshing.

Steve R - 3 months ago on rateragent.co.uk

Overseas Facility To Rent A Guaranteed Property

Thornley Groves

I had a pleasant experience with thornelygroves through the support of Annabel and Elizabeth to rent a suitable house while am abroad throw their advise and patience and understanding to my situation as I'm not in UK the time I had to rent. Thank you

Kareem I - 3 months ago on rateragent.co.uk

Highly Recommend Using Thornley Groves.!

Manchester City Centre Sales & Lettings

I have been using Thornley Groves for a number of years as a Letting Agency and now for the sale of my Property. Always efficient and excellent Customer Service. Would Highly Recommend Thornley Groves to others.

Malcolm S - 3 months ago on rateragent.co.uk

Excellent Service And Communication

Thornley Groves

All the staff are always helpful and professional. They have let several properties for me and they are consistently knowledgeable, communicative and efficient. A pleasure to deal with

Steve K - 3 months ago on rateragent.co.uk

Professional And Smooth Portfolio Transfer

Thornley Groves

I am a landlord with several Property's and wanted a local management agent who I could have direct access to rather than the remoteness of my pervious agents who where based in Southampton who's service became increasingly poor. I appointed Thronley Groves in Swinton as my new agents and they made the whole process of my portfolio transfer in a very smooth and professional manner could not fault it in any way.

Thomas F - 3 months ago on rateragent.co.uk

Professional, Polite, Prompt And Highly Efficient

Manchester City Centre Sales & Lettings

John H - 3 months ago on rateragent.co.uk

Great Support When Thing Don't Go According To Plan

South Manchester Property Management

We rented through thornley groves for nearly 6 yeast problem free. Then it came to moving out, we hit a problem, however Joanna Ingram was great to deal with when we had a dispute about the retention of our deposit with our landlord I found her attitude fantastic, she was very fair and advised us of all of the options open to us, whist remaining impartial. I was expecting everything to be weighed towards the landlord but this was not the case. Thank you for your assistance

Mike B - 3 months ago on rateragent.co.uk

Great Service Throughout A Protracted Exchange

Manchester City Centre Sales & Lettings

Lori provided a prompt and responsive service throughout our sale. She chased for updates, often in the absence of information which should have been provided by our solicitor.

Catherine T - 3 months ago on rateragent.co.uk

Sale Of Apartment

Thornley Groves

I would like to recommend Thornley Groves, in particular, Carolyne Brindle, for her professionalism, dedication and commitment when helping me sell my apartment. It was a long process due to a lease extension yet Carolyne kept me sane and optimistic throughout and finally we achieved a positive outcome last week. She is a very busy estate agent but always returns calls and emails promptly and was on hand with advice and encouragement during the whole time. I would highly recommend this office and staff. When she was away, there were always others available to help and the computer was kept up to date with all contacts unlike what I found at another estate agent in Sale when helping my mother sell her house.

Diane S - 3 months ago on rateragent.co.uk

Purchase In Urmston

Thornley Groves

I am absolutely delighted by the service provided by the Urmston branch of Thornley Groves and in particular John Williams. John was professional and outstanding throughout and did everything possible to make the sale happen quickly and effectively. He was outstanding at brokering the relationship not just Between myself and the seller but the respective solictors also. This was throughout the process and continued into after the sale had gone through. John was professional, courteous, and driven throughout. He also provided sound advice to me as a first time buyer. Big thanks to the team at thornley groves and John in particular. You have made the process easy and enjoyable.

Gary B - 3 months ago on rateragent.co.uk

Great Service

Manchester City Centre Sales & Lettings

I moved into the Grand just off Piccadilly gardens last week. I was looked after very well by Abigail and Gabby, both very nice and very professional. I would recommend Thornley Groves to anyone.

Michael T - 3 months ago on rateragent.co.uk

Very Helpful And Professional In Sorting Out A Problem With My Sons Property.

Manchester City Centre Property Management & Client Account

We recently received some worrying demand letters from an Energy company in relation to our sons property, We were very impressed by .Jordan's professionalism in dealing with the problem. As we are elderly we found the matter very worrying but he kept us fully informed and was very efficient in resolving the matter . Should we have any further problems we would certainly contact Jordan for his assistance.

Rita A - 3 months ago on rateragent.co.uk

Apartment Purchase

Thornley Groves

So so helpful, Caroline and Debra in particular made everything so easy and straightforward. They were great at keeping in touch and keeping me informed at every step of the way and my the purchase of my first home an absolute breeze. Can't recommend them enough! Thank you!!!

Jenny R - 3 months ago on rateragent.co.uk

Fast And Accurate Service

Manchester City Centre Property Management & Client Account

Fast and accurate service I received from Matthew Scarbrough. Many thanks

Forest L - 3 months ago on rateragent.co.uk

A Fantastic Experience From Someone With Really Cares

Manchester City Centre Property Management & Client Account

Rebecca in renewals has really made a difference to me and gone the extra mile. Listening to my needs and helping me move forward on the property ladder, I could not ask for a better experience. Rebecca really cares for her customers and wants to ensure they get an outstanding service. Highly recommend!

Colin M - 3 months ago on rateragent.co.uk

Excellent Quality Of Service.

Manchester City Centre Sales & Lettings

I have a number of clients who have moved into properties where Marc has been the agent and I always contact him if I have a client looking to live in Manchester City Centre. As a relocation agent it is important only to show clients properties that meet their criteria and Marc takes the time to understand each clients' individual criteria and offers honest opinions about available properties. He is proactive and will suggest other properties I may not have considered. I am able to trust his opinion without question. He is easy to get hold of and comes back to you very quickly if he is not immediately available. Often clients may only be in the area for a day to view properties and Marc is very flexible so they are able to view available properties whilst they are here, Marc has good relationships with landlords and is able to get quick responses on offers and any requested work, He keeps you fully informed at all times. Marc is relaxed with a great sense of humour and this always helps at what is usually a stressful time for clients who are often moving from overseas. The lettings market in Manchester moves very quickly with demand outstripping supply and agents can probably let properties without too much effort but Marc always operates with a high degree of integrity and professionalism..

Hilary W - 3 months ago on rateragent.co.uk

They Were There When We Needed Them.

Thornley Groves

When we needed someone to co-ordinate and liaise between the solicitors and the other people in the chain.When things were getting stressful and solicitors were just blocking progress John Williams the assistant manager was always available making things happen..

Martin M - 3 months ago on rateragent.co.uk

Super Service...one Happy Customer

Manchester City Centre Sales & Lettings

The friendly, efficient, professional team have been very supportive and have spent a considerable amount of time sourcing a new tenant for my property. They were happy to accompany viewings at short notice to ensure the property was rented as quickly as possible. I was kept updated daily with the feedback from potential tenants. I would highly recommend the team and the company.

Suzanne N - 3 months ago on rateragent.co.uk

Maintenance Work On Manchester Apartment

Manchester City Centre Property Management & Client Account

At last there is someone who is on the ball to sort outthe issues for me.

Stephen Y - 3 months ago on rateragent.co.uk

Rent Increase

Manchester City Centre Property Management & Client Account

I am really satisfied with them they solve my rent problem with the landlord and finally he didn't increase the rent and also with renewal of the contract really pleased with their service.

Anonymous - 3 months ago on rateragent.co.uk

Great Service Overall

Thornley Groves

The overall experience was good, they kept me informed and advised the progression of the sale. I had dealings with most of the staff and they were all very proactive and very customer focused. I would most definitely recommend this agent should you need one.

Keith H - 3 months ago on rateragent.co.uk

Smooth Sale Process

Manchester City Centre Sales & Lettings

Stuart Daniels at Thornley Groves has been excellent during the sale of our Apartment.. He has kept us informed every step of the way. Any questions from me, no matter how big or small, have always been answered promptly and courteously. I have already recommended him to a friend who is hoping to sell his Apartment in the city centre. Thank you Stuart - because of you it hasn't been as stressful as anticipated.

Sue H - 3 months ago on rateragent.co.uk

Amazing And Very Attentive

Thornley Groves

We were very impressed with how the whole process of renting went. All the staff were very helpful and responded very quickly to any questions that we had along the way.

Em - 3 months ago on rateragent.co.uk

House Sale In Flixton

Thornley Groves

The quality of service provided by the Thornley Groves team in Urmston was excellent and we would have no hesitation in recommending them to other buyers and sellers. Their efficiency, help and support in guiding us through the whole process from start to finish was second to none. Particular thanks to Mark and John who were ably assisted by Sam and Lucy. A big thank you from Rachel and Ken.

Rachel P - 4 months ago on rateragent.co.uk

Fantastic Service

Thornley Groves

I've been speaking to Laura for a week now and viewed two properties yesterday with her and she was fantastic. She really understands what we are looking for and did a great service. So much so that we cancelled a later viewing as I only want to deal with Laura. She knows her stuff and is really polite and friendly. Great service and job well done

Stefan S - 4 months ago on rateragent.co.uk

Great Agent - Really Kept Me Well Informed

Thornley Groves

I am a landlord and have two properties managed by this agent. Once recently became vacant and was re let very quickly. There were a number of inevitable maintenance issues identified before the new tenants moved in and once they had moved in. These were all dealt with very quickly and I was kept closely informed.

Rebecca K - 4 months ago on rateragent.co.uk

Cannot Praise Enough The Excellent Service From Scott George - Outstanding !

South Manchester Property Management

I reported a leak from roof through to landing ceiling, Scott dealt with this, taking a huge worry away from me. His calm, reassuring tone was welcome as he knew exactly what to do and within the promised time I had a great company at my front door. The contractors quickly sorted out the problem plus found another potential hazard. It was awful weather but the work was professionally and cheerfully dealt with. On completion of the job I was shown photos of the problems and the resulting finish - Well Done !

Mary H - 4 months ago on rateragent.co.uk

Personal And Efficent Service

Thornley Groves

South Trafford (Altrincham/Hale/Timperley) is a very competitive (and relatively expensive) market as it's a nice place to live, the schools are good, as are the amenities. Every time I spotted a property and wanted to arrange a viewing, Thornley Groves were very efficient and accommodated me as much as possible. Due to the popularity of the area, I struggled to find a place. I saw three properties on the first day of viewing, put in applications, and failed as the landlords went for someone else. (In case you're wondering, I have a respectable job and a reasonable income, but I'm putting it down to the fact that I'm a single dad with two small children, and most landlords prefer a professional couple with no children). Anyway Sam, the agent looking after me, made it his mission to find me somewhere and secured me a property, which was actually better than the three I was turned down for! As soon as my application was accepted, everything went smoothly. The previous tenant vacated early, so I could move in before the advertised date. Liz, who deals with all the administration was excellent, and continued the good work Sam had done. I also dealt with Rachel, who was very friendly and helpful, especially when I managed to lock myself out within two hours of receiving the keys.. What a fool! All in all, a very good lettings company with great staff.

Hs - 4 months ago on rateragent.co.uk

Excellent Service From Thornley Groves

Thornley Groves

I don't normally write reviews but on this occasion the service provided by Thornley Groves deserves special mention. From start to finish the whole process was professionally handled with enthusiasm, dedication and a willingness to provide us with a first class experience.. The house sale was handled by John Williams who was excellent throughout. and nothing was too much trouble.. We also dealt with Samamtha Rickard who was also excellent. Thornley Groves are very fortunate to have these two.. We actually invited another estate agent who I won't name to quote for the sale of the house but unfortunately they didn't make a good impression.. So well done Thornley Groves it was a pleasure to deal with you.

Ron S - 4 months ago on rateragent.co.uk

Organised, Supportive And Expert In Local Area

Thornley Groves

I found them professional and very well organised and they provided me all the help and knowledge in finding the right home in the desired area. I found them very helpful and supportive through out the buying process up until the completion date.

Waseem Ahsan - 4 months ago on rateragent.co.uk

First Time Landlord

Thornley Groves

The staff were very professional and guided me through the process of letting my first property which would have been far more stressful without their help and advice. My calls were always returned within a couple of hours and all queries answered or resolved in an efficient manner.

Stephen E - 4 months ago on rateragent.co.uk

347 Northenden Road

Thornley Groves

Laura was very helpful throughout our search she was a delight to work with, she pulled out all the stops to ensure me and my family was rehomed before Christmas. She is a credit to Thornley Groves Thank you Laura : )

Leanne K - 4 months ago on rateragent.co.uk

Great To Deal With!

Manchester City Centre Sales & Lettings

Abi was very nice and part of why I took the property.

Rw - 4 months ago on rateragent.co.uk

Excellent And Professional

Manchester City Centre Sales & Lettings

Adam Snape has been extremely helpful in arranging for our flat to be prepared for our incoming tenant, which the Thornley Groves team found for us in record time and at excellent terms. We really couldn't have asked for more. We look forward to more smooth sailing with this wonderful agency and Adam.

Mariyam Z - 4 months ago on rateragent.co.uk

Professional, Efficient And Proactive Letting Agent

Thornley Groves

Laura provided outstanding service during our property search and helping us to find and secure our property. She provided clear and timely responses to our many questions and always kept us up to date regarding her availability. She's a credit to Thornley Groves and will be our first point of contact for any future lettings.

Sean H - 4 months ago on rateragent.co.uk

Absolute Star!

Thornley Groves

Diligent, conscientious, knowledgeable, helpful. What's not to like?

Alastair M - 4 months ago on rateragent.co.uk

Review Of Letting Procedure

Thornley Groves

Swift, simple and excellent service.

Jacquelinw W - 4 months ago on rateragent.co.uk

Thornley Grove Are The Most Professional Agents In The Sale Area

Thornley Groves

This is now the fourth property we have either bought or sold via Thornley Grove (TG) over the last 15 years and I have never been disappointed This latest sale (November 2016) was managed by Carolyne Brindle and I am certain that without her professionalism and dogged tenacity the whole chain would have collapsed. Her input justified our decision to use TG again

Dean S - 4 months ago on rateragent.co.uk

Checkout Department

Manchester City Centre Property Management & Client Account

I was dreading moving out of my property, however have been extremely pleased with the professionalism and speed in getting my deposit back. Jordan and Rachel from the checkouts department handled my checkout, keeping me updated throughout the process, i had my deposit back in my account a few days after the checkout. Thank you for the professional report by Rachel and to Jordan for keeping my mind at ease and making this move as swift and easy as possible. Will be renting through Thornley groves again.

Ross H - 4 months ago on rateragent.co.uk

Good Landlord And Checkouts Agent

Manchester City Centre Property Management & Client Account

Recently checked out of a Thornley Groves (TG) property and was expected to be charged for a "professional clean" light bulbs, wear and tear and the usual things that most other letting agents stiff you on. However, Somaiya agreed with the landlord to not take a penny of our deposit even though I know for a fact there was a light bulb out in the hall. It took slightly longer than normal to get the deposit back but this was through no fault of TG as the landlord lives in America. Having dealt with several other checkouts agents in the Manchester area this is the first time it has felt like the agent was trying to do the best by the tenant and get a fair resolution. Others have been team landlord whereas Somaiya was team tenant. Id highly recommend using TG to anyone requesting my opinion on them as a letting agent.

Ben W - 4 months ago on rateragent.co.uk

Professional, Smooth, Friendly Service.

Thornley Groves

I have used Thornley Groves several times to market and contract tenants for my property. Their service is very friendly and efficient and get on with the job in hand in a professional manner. Living overseas I know I can rely on them to oversea a smooth handover from tenant to tenant when needed. Many thanks for another successful contract, thank you all at Altrincham office.

Ian D - 4 months ago on rateragent.co.uk

Fantastic

Thornley Groves

Thornley Groves have been fantastic. The staff are professional and efficient in helping us find the tenants. Clare was professional in dealing with referencing check and documentation. Val and Daniel were helpful in arranging the viewings. Thanks very much!

Evi X - 4 months ago on rateragent.co.uk

Excellent Service

Thornley Groves

I've dealt with many of estate agents with many of them not being great but thornley groves have been fantastic from start to finish. Quick service and nice staff. I have dealt with 2 members of staff: Val hockham & Clare Carpenter who have been very helpful throughout. I would highly recommended thornley grove and especially val and clare. :)

Laura P - 4 months ago on rateragent.co.uk

Excellent Communication

Thornley Groves

Clare was very supportive throughout our application process. Always keeping us up to date on progress, friendly and responsive, and always on hand to answer any queries we had. Clare was also very knowledgeable of the process, which really helped. Val was very friendly when showing us around the property. There was no hard sell, the property sold itself for us, but Val allowed us as much time as we needed to fully digest what the property had to offer. It was clear Val has spent time with the vendors as she was very knowledgeable about the property. Even after moving in the team still kept in touch and written communication has been clear throughout the process.

Keith A - 4 months ago on rateragent.co.uk

Renting Property

Thornley Groves

I received a super efficient and professional service from Sam and all the team.

Denise S - 4 months ago on rateragent.co.uk

Helpful, Friendly, Accommodate Your Needs.

South Manchester Property Management

Following a complaint from neighbours regarding an overgrown garden and rubbish being left there I was contacted by the property management team. The agent who contacted me did not jump to conclusions and assume I was at fault, instead he listened as I explained that the detritus left behind was the landlords property. Once I had explained the situation and done what I could, manually, to resolve he liased with the necessary people to get the matter resolved. It was great to be listened to and to genuinely feel like we were working together to achieve a mutually beneficial outcome, and the whole time he was courteous and friendly. I must clarify that I am only reviewing the service from the property management team in this review. Often support functions are overlooked but I think it should be noted that they smooth over a lot of disappointment I have had with other areas of the business.

Nick M - 4 months ago on rateragent.co.uk

Renewal By Jade Veitch

Manchester City Centre Property Management & Client Account

very efficient with good communication & a good result in rental terms

Joanna H - 4 months ago on rateragent.co.uk

Great Service

Thornley Groves

I own a number of properties and Thornley Groves look after a number of these. Without a doubt they are the best agent that I use as people like their Elizabeth Fielding always keep you up to date with how things are going and in addition all their systems are really excellent.

Simon W - 4 months ago on rateragent.co.uk

Very Professional Service Received

Thornley Groves

I found Thornley Groves to be very professional and dealing with them was efficient and effective.

Gary M - 4 months ago on rateragent.co.uk

Stress Free Purchase

Thornley Groves

I've recently completed on an extremely stress free purchase which took just six weeks. My contact at Thornley Groves, Sale branch was Carolyne Brindle. During the process she kept in regular contact, quick to reply to emails and kept me updated on things. A vast difference in service and professionalism that I'd experienced in selling my property with another agent. Thanks Carolyne!

Paula J - 4 months ago on rateragent.co.uk

I Found The Support From Gabrielle Roberts Very Good.

Manchester City Centre Sales & Lettings

I found the support from Gabrielle Roberts very good. I've dealt with TR for over 10 years and while the service was poor in the early years, it's improved significantly in recent years.

Peter M - 4 months ago on rateragent.co.uk

Friendly And Helpful!

Manchester City Centre Sales & Lettings

Abigail was very friendly and helped the letting process to go smoothly.

Afonso Z - 4 months ago on rateragent.co.uk

Helpful And Great Service

Manchester City Centre Property Management & Client Account

Very pleased with Kate's outcome. She is very professional and understanding, great communication (giving me updates without having to chase up) and gets the job done. Shame you weren't the first person I spoke to about this, otherwise the problem would have been resolved sooner. Thornley Groves is very lucky to have you on their team.

Janet O - 4 months ago on rateragent.co.uk

Very Easy And Helpful Throughout

Thornley Groves

Luke M - 4 months ago on rateragent.co.uk

Great Communication And Supportive Creating An Excellent Service

Thornley Groves

Nothing was too much trouble. Always happy to follow up on enquires and go that extra mile to help. Extremely understanding of our individual case and Sofia and Carolyne were a tremendous help.

Gemma G - 4 months ago on rateragent.co.uk

New Landlords

Thornley Groves

As new landlords we were very disappointed with our first experience using a management agent so we weren't sure what to expect from Thornley Groves. Thankfully, Thornley Groves have been brilliant, very professional right from the start and have delivered the first class service as promised. Nothing is too much trouble and any little problem that arises they take on as one would expect an agent to, not leave you having to sort it yourself, which gives us so much more confidence than we had previously with our other agent. We would definitely recommend them as letting agents.

Anne S - 5 months ago on rateragent.co.uk

Great Communication And Service

Manchester City Centre Sales & Lettings

Clive F - 5 months ago on rateragent.co.uk

Good Professional Service

Thornley Groves

We've been pleased, yet again. with the service provided by Thornley Groves. Excellent communication and a friendly, positive attitude have made the experience a good one.

David H - 5 months ago on rateragent.co.uk

The Service Is Quite Professional

Thornley Groves

I moved to Altrincham for my job, was quite urgent to look for tenanting a place to stay. I searched apartments through RightMove and sent a lot of requests to those i like for further info checking or visit request. Thronley Groves was the only one who contacted me in next day and arrange visit immediately. I like my current apartment so i decided immediately to rent, the following procedure they helped me to finish it and done the application. The service is efficient and professional.

Carolyn H - 5 months ago on rateragent.co.uk

Helpful, Cooperative,

Manchester City Centre Sales & Lettings

We had 3 properties to chose from and we chose to go with Marc's property due to the fact that he was helpful all through the proccess

Nestoras R - 5 months ago on rateragent.co.uk

Superb Top Class Service.

Thornley Groves

We engaged Thornley Groves to act on our house sale based on the basis of sales, presentation and service. The area manager, Doug Plant came to talk to us both and went through the full procedure of a house sale with them. He surveyed the house, area and came back to discuss the market valuation and expected achievable price. After some discussion and agreeing a figure we engaged Thornley Groves as the sole agent. Doug came back to measure the house up, make his recorded descriptions and photographs for the brochure. Prior to going live we were shown how the house description and photos would looked like advertised,absolutely brilliant and just what we wanted. The house went live on the web and advertised in the window the very same day. The time from advertising to selling was JUST 11 days, with over 23 people viewing, with several people putting in offers, absolutely amazing. Needless to say given the amount of interest, the property went to sealed bids and was sold within 11 days. The professionalism and service given from all the staff at Thornley Groves were second to none. Our grateful thanks go to Tracy Bentham and all her team for continued contact with the sale and proceeds. Thornley Groves provided a seamlessly service with no issues what so ever. We would recommend Thornley Groves to anyone that expects a top class service from professional people. Thank you everyone. Dave & Karen

Dave & Karen P - 5 months ago on rateragent.co.uk

Abigail Cocker

Manchester City Centre Sales & Lettings

Abigail has been very professional and efficient. She followed the whole letting process through and gave us timely updates. We feel like she was very useful and her recommendations and advice helped us very much!

Roxana M - 5 months ago on rateragent.co.uk

Tenancy Renewal - Maria Sheldon

Manchester City Centre Property Management & Client Account

It was my pleasure to work with Maria. She was very helpful and I never had to wait for too long for her replies.

Viktoriia M - 5 months ago on rateragent.co.uk

Caring, Went Above And Beyond His Duty.

Manchester City Centre Sales & Lettings

Having spent two days in Manchester deperatly looking for an appartment to move into as soon as possible me and my partner were on the verge of giving up. All the agencies and agents we had dealt with up until then were very unhelpful and pretty much told us there was nothing they could do as we only wanted a 6 month contract due to us having to spend every summer in Spain. Thank god we decided to try one more place and met Marc Lynam. He immediatly showed empathy and seemed to understand our problems, he told us he could help and he wasnt wrong. He immediatley found a few possiblities and called the owners to find out if we could rent for only 6 months. He advised us how to approach things in the future and even said 'he would be our eyes and ears in the future all we would have to do is call him'. I was immensly impressed with this as most people that I explain our predicterment to just say theres nothing they can do. By the end of the day he had driven us around the properties to get a feel of where they are even tho we couldnt get into the property I decided to take the tencancy. Marc went above and beyond what was expected and what his dutys are I can honestly say it was refreshing to see someone actually care about the customer. Without Marc I think we would still be driving everyday from North Wales to Mancheser in the hope of finding a place to live.

Paul T - 5 months ago on rateragent.co.uk

Abigail Cocker Has Been Great!

Manchester City Centre Sales & Lettings

I've been dealing with Abigail Cocker and it has been a very pleasant and smooth experience.. She is very professional, and, importantly, also very approachable and easy-going, which has helped me relax about the whole process.. Looking for a place is always stressful and I'd heard horror stories about dealing with estate agents, so I was very pleasantly surprised when I first met Abby. In fact, she is by far the best agent I've come across so far. I had a choice of a couple of flats which were similar and I decided to go with the one represented by Thornily Groves because I liked dealing with Abby as my estate agent. I've also dealt briefly with Gabrielle Roberts, and this experience has also been very smooth..

Matt B - 5 months ago on rateragent.co.uk

Thanks

Manchester City Centre Sales & Lettings

Gabrielle has been really helpful and flexible when helping complete my tenancy

Jessica D - 5 months ago on rateragent.co.uk

Hassle Free

Manchester City Centre Property Management & Client Account

We have used Thornley Groves for a number of years to let our properties. We have always received very good service from them. There ability to find tenants quickly would be an advantage to any landlord who chooses to use them. We would prefer that they charge pro rater for let's of less than a year but otherwise we can't fault the service.

Susan M - 5 months ago on rateragent.co.uk

Comprehensive, Courteous And Detailed Service On All Aspects Of Property Management.

Manchester City Centre Property Management & Client Account

John O - 5 months ago on rateragent.co.uk

Excellent Service

Manchester City Centre Sales & Lettings

Gabrielle and team have been absolutely fantastic! very professional and efficient - just getting on with the job and minimal fuss or bother. Very pleased with service

Anthony O - 5 months ago on rateragent.co.uk

Very Quick Professional Service To Find Tenant

Thornley Groves

Very quick professional service I was kept informed throughout the process very pleased with service provided

Geraint D - 5 months ago on rateragent.co.uk

Very Impressive For The Services!

Manchester City Centre Sales & Lettings

Gabrielle has been very responsive and helpful. She followed the whole letting process through and gave me timely update. It is my second time to have her help and I am very impressed by her services! I hope the staffs from Maintenance department can be more responsive like Gabrielle. My special thanks to Marc for his super efficiency on finding me the tenant!!

Alice L - 5 months ago on rateragent.co.uk

Totally Professional And Efficient

Thornley Groves

Clare Carpenter has been outstanding in going the extra mile for us as the liason person at Thornley Groves whilst we have been getting our buy-to-let house in Swinton refurbished ready to sell on the open market. She has ensured that all trades have been co-ordinated to present the house to the best possible standard.She has spoken to us as soon as it has been physically possible for her, even on her days off! Thank you Clare, we hope Thornley Groves recognises your contributions to its success

Jill M - 5 months ago on rateragent.co.uk

Great Service!

Thornley Groves

The Sale office of Thornley Groves did an excellent job of selling my property. They were regularly in contact to keep us in the picture even if there wasn't any developments on the house sale. They accompanied viewers if staffing allowed and were quick to come back with feedback, usually the following day. Chris, Carolyn and the team were really approachable and listened to any suggestions we had, actioning them quickly. Overall a great service thank you.

Jennifer H - 5 months ago on rateragent.co.uk

Professional, Friendly & Efficient

Thornley Groves

Courteous and professional service from the outset, I wanted to view three properties in one evening which was arranged without any fuss. Kris met us there and was prompt, friendly and knowledgeable about the properties and processes. I preferred (due to work) to communicate via email and found the responses to be prompt and helpful from both Kris and Liz. I collected my keys Liz on moving day who got me through the paperwork and off to the apartment super quick. Would definitely recommend - thanks guys!

Wendy G - 5 months ago on rateragent.co.uk

Responsive And Helpful

Thornley Groves

The staff at Altrincham have been responsive, considerate and helpful guiding us through the management and re-letting process after a sudden bereavement made us unexpected landlords.

Joanne P - 5 months ago on rateragent.co.uk

What A Service....what A Team!!

Thornley Groves

I can not praise the whole team enough. As a buyer and a seller I could not have imagined that the team could have made the experience as manageable as they did. Their hard work in organising and arranging viewings right through to the sale and completion of both transactions was second to none. They were all professional and friendly throughout. Would not hesitate to recommend their services.

Jackie J - 5 months ago on rateragent.co.uk

Professional, Diligent And Friendly

Thornley Groves

I've rented my property through Thornley Groves in Altrincham for more than seven years and couldn't be happier with the service I receive. The team is knowledgeable, professional, helpful and transparent in all aspects of managing my property. From day one they've been proactive in ensuring I have everything I need as a landlord - from the stuff you think about (getting a good tenant in, for the right price!) to the stuff you don't (Legionella assessments!) I'm now renting to my fifth tenant in seven years, and in all of that time have only had an empty property for a handful of weeks during transition periods. I would recommend Thornley Groves 100% to landlords looking for a fully managed service.

James R - 5 months ago on rateragent.co.uk

Great At Getting Things Done

Manchester City Centre Property Management & Client Account

We required a multiple liaisons with your landlord and requested various works to be done on our property letted from thornily groves. Via chuck these were done promptly and in very good taste. An excellent facilitator in allowing you to live in your letted property the way you want to.

Gage Rosimus - 5 months ago on rateragent.co.uk

Chuck Hau: Totally Commited To Getting The Best Outcome...

Manchester City Centre Property Management & Client Account

An initially slightlysurprising let: Three doctors who wanted to do their own mods to the property. Chuck was excellent in mediating this. The flat is now much improved, (remember - the people who live there know what is best!), and the expenditure was never out of control. Tenants happy and landlord too! Great guy and very professional.

Jeremy W - 5 months ago on rateragent.co.uk

Mariese Kirkham

Manchester City Centre Sales & Lettings

Mariese has been truly outstanding throughout. she found exactly the kind of tenants I was looking for and kept me up to date all the way through the views and visits of potential tenants, a reflection of her strong communication skills, understanding of the needs of all parties involved, and sociability, She did that in a record time too. I am truly grateful and strongly recommend her. Big thank you indeed! By Hamed

Hamed S - 5 months ago on rateragent.co.uk

Professional And Responsive

Manchester City Centre Sales & Lettings

We had a very professional and responsive service during the recent sale of our property. My only critique would be that I would have liked the agent to be more proactive with updates. On most occasions, it was myself who reached out for updates, although once I did so, I received a response quickly.

Catherine T - 5 months ago on rateragent.co.uk

Excellent From Start To Finish

Thornley Groves

Proactive and helpful approach. Viewings carried out promptly, information provided in a very organised fashion. Overall, great people to deal with. A professional experience. Liz Fielding, Sam Turner, Rachel Plowman and Michelle Deeks were all extremely helpful throughout the process.

Mps B - 5 months ago on rateragent.co.uk

Excellent, Understanding, Responsive And Efficient

Manchester City Centre Property Management & Client Account

Due to a change in circumstances in a very difficult time, Thornley Groves dealt with my changes quickly, in a professional yet sensitive manner, I felt they went above and beyond to make sure I was reassured. Lyn particularly made the situation easier to deal with and made sure everything was smooth and finalised. Thank You, I would gladly use Thornley Groves again, and recommend them to anyone in the Manchester area.

Sophie B - 5 months ago on rateragent.co.uk

Exceptionally Efficient

Manchester City Centre Sales & Lettings

Many thanks to Gabrielle Roberts for being exceptionally efficient, well-organised, proactive, professional, helpful and friendly. I am very impressed and very grateful. Monica

Monica O - 5 months ago on rateragent.co.uk

Excellent Service!

Manchester City Centre Property Management & Client Account

We suffered some maintenance issues recently, specifically the breakdown of our washing machine, and our contact was Ilva Webster at Thornley Groves. She swiftly dealt with the issue, contacting our landlords and organising via them an engineer to come over and look at the machine to see if it could be fixed. Alas, the cost of repair was so high that the engineer recommended getting a new machine. Ilva communicated with the landlords and a new machine was organised to come out within a few days. The company handling the delivery contacted me directly to organise a delivery/set-up time and arrived as agreed. They set everything up and ensured everything was working fine, and even took the old machine away for disposal. It was refreshing to receive such good customer service from Ilva and Thornley Groves as I have sadly dealt with other agents in the past who haven't been anywhere near the high standards Thornley Groves pride themselves on. Thank you and I would definitely recommend Thornley Groves to others :-)

Muhammed K - 5 months ago on rateragent.co.uk

The Best Agent Around

Manchester City Centre Sales & Lettings

Marc went above and beyond his duties! He managed to find us our perfect flat even with our potentially problematic request of having a dog, this was too much trouble for other estate agents, but not Marc. He is a credit to the company. Was incredibly friendly, knowledgable and professional. Nothing was too much trouble for Marc, we are very appreciative of his help and would recommend his services. Thank you again. Paul and Jessica

Paul F - 5 months ago on rateragent.co.uk

First Class Customer Service

Thornley Groves

Clare at the Swindon office was very helpful and made made moving stress free .

Nick E - 5 months ago on rateragent.co.uk

Great Team Who Re-let My Property Whilst Away In Canada

Thornley Groves

Claire Carpenter was brilliant , keeping me fully informed on every step of the re=let whilst I was away for a month in Vancouver. She totally did the administration while I enjoyed my holiday and achieved a higher rent than I expected. I have the highest regard for Claire Cheatwood who has helped to let my property for several years now and reassured me to go enjoy Vancouver and leave the re=let to TG. Sarah??Fryer an extremely personable and professional lady who knew exactly what to look for from an outgoing tennant

Robert M - 5 months ago on rateragent.co.uk

Attentive, Caring And Responsive

Manchester City Centre Property Management & Client Account

Matthew keeps everyone informed of how maintenance tasks are progressing and works tirelessly until the jobs are completed to everyone's satisfaction-Just what you want from a maintenance clerk. After inheriting a rather lengthy maintenance list from his predecessor, I was surprised by how efficient he was at completing the job list. Whilst, through no fault of his own, certain issues have taken longer to be completed than others- he keeps on top of the jobs and makes sure you understand what's happening, who's doing it and when; and should something go wrong he'll endeavor to make it right as quickly as possible. He is a very personable man and I can tell that he really wants to make sure everyone is happy in their home. A credit to the Thornley Groves team.

Jb - 5 months ago on rateragent.co.uk

Outstanding Service

Thornley Groves

The entire team at Thornley Groves - Urmston are absolutely first-class! John Williams was our first point of contact with Thornley Groves. From a tentative first enquiry (we weren't even sure we were ready to move) he had us on the market with offers in a couple of days later. It was all done with maximum reassurance and minimum fuss and disruption - vital with a young family. Throughout our sale and purchase we have been consistently impressed by the level of his professionalism, and his dedication and pro-activeness in all matters, John is always helpful, always friendly and has a knack of making you feel like his top priority when he has any number of competing demands on his time. Nothing is too much trouble! Both John and Mark Latham have changed our opinion of estate agents from one of apathy (at best) to complete respect - every penny of commission well earned! I wouldn't hesitate to recommend their services if you are thinking of buying, selling or letting a property. You would be very hard pushed to find a friendlier or more professional team than Mark, John, Lucy and Samantha.

Carla Nuttall - 5 months ago on rateragent.co.uk

Best Thornley Groves Branch By Far

Thornley Groves

Everything went smoothly and Clare went the extra mile to get us into the house as fast as possible

David C - 5 months ago on rateragent.co.uk

Friendly, Flawlessly Efficient & Personalised

Thornley Groves

This is my 2nd time with Thornley Grove estate agents. Our first tenancy with there Salford city point office was horrible and disgraceful due to very poor communication between the agents within the Salford city point office. Luckily there head office was easy to contact and they quickly got our situations at the city point office sorted. However, with the new tenancy that we hold through the Thornley Grove Swinton office we are experiencing an absolute contrast in service, It is absolutely flawless I am able to contact any agent at there office with absolute ease and have any queries or situations that I need resolving, resolved immediately. Clare, our primary agent has put in more effort to our tenancy care than I have ever experienced from any other agents. Thank you so much to Clare and her colleagues for providing us with a service that is truly outstanding. I hope Thornley Groves set the Swinton office as the example of perfect service to their other offices.

Asa N - 5 months ago on rateragent.co.uk

Excellent Service From Lori Sale Consultant From Tg

Manchester City Centre Sales & Lettings

Very impressed with the service Lori consistently and effectively provided with the buying property . The most important for us was - her resources and ability to create and communicate options - how to solve issues in the conveaycing process . - competent and professional - with providing advice and options for possible problem solving . - honest and reliable- effective communicator ! The best ! . - We were very happy with Lori high professionalism . - and most impressed with her effective and precise forward atitude to solve difficulties. I would definitely use TG again. EH and MH

Eh - 5 months ago on rateragent.co.uk

Fantastic All Round Service.

Manchester City Centre Sales & Lettings

I tried to leave separate reviews for Marc and Adam but they were both removed for some reason. The service I received was so impressive however, I feel it's only right to re-write my review and give credit to the people who helped me find my new home. This was my first experience trying to rent a property, as a result I spoke to nearly all agencies in Manchester before settling on Thronley Groves. Marc was solely the reason for this. He put up with months of incessant questioning long before a property was even on the cards, and always treated my concerns with kindness and understanding. After a property I'd agreed to rent was sold by the owner, Marc found me an much nicer property within the tight timeframe I had. Marc not only put my mind at ease on numerous occasions, but really did seem to care about the outcome of my rental search. Once the paperwork began, Adam became my new point of contact. Again, his professionalism and empathy felt extremely genuine. He took the time to make sure the property was perfect for moving in, and even answered my questions after he was no longer my point of contact. Although I was more than happy with the property, he took it upon himself to arrange a replacement sofa since the one we had originally was slightly damaged. This is the very definition of going above and beyond and completely reinforced the professional image Marc instilled for Thornley Groves. Thank you both for your time and your assistance. You made a very stressful period of my life a lot easier to deal with. I would highly recommend your company, simply because of your service.

Graham M - 5 months ago on rateragent.co.uk

Thornley Groves Salford

Manchester City Centre Property Management & Client Account

I would just like to say that Maria Sheldon & Matthew Scarbrough from TG are a credit to this organisation. They manage my property effectively and efficiently and always provide a good service.

Samir P - 5 months ago on rateragent.co.uk

Fantastic Service

Thornley Groves

I would like to thank Thornley groves for selling our property. They valued our opinion and worked with us to ensure we sold the property quickly. We were not living in the property, they informed us regularly of feedback and viewings. The management team were very helpful and communication was excellent. The completion process was made simple as the communication between parties was excellent. I thank you and would recommend you.

Louisa J - 5 months ago on rateragent.co.uk

Efficient And Friendly

Manchester City Centre Sales & Lettings

The team at Thornley Grove letting has been efficient from the start to finish,a new tenant has been found for my apartment within a week. Specially thanks to Gabrielle who always keeping me informed and repond my email promptly. Highly recommended. Wan

Wan Y - 6 months ago on rateragent.co.uk

Buying Property In Manchester

Manchester City Centre Sales & Lettings

Thornley Groves were very professional.

B. D - 6 months ago on rateragent.co.uk

Very Efficient And Competent Letting Agents

Thornley Groves

Very efficient and competent letting agents They provide prompt responses to queries and smoothly managed the renovation of my property, keeping me informed at all stages.

Marisa L - 6 months ago on rateragent.co.uk

Fantastic Estate Agent

Thornley Groves

Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant....emails answered within minutes....nothing was ever too much trouble. Thank you for all of your help.

Nicola T - 6 months ago on rateragent.co.uk

Great Service And Was Very Helpful Throughtout The Process.

Manchester City Centre Sales & Lettings

Shilpan S - 6 months ago on rateragent.co.uk

Excellent Service.

Manchester City Centre Property Management & Client Account

Jack has been very helpful in sorting out all manner of maintenance work for our flat with Thornley Groves. He has been our 'go-to-guy' for getting a prompt reply, honest answer, and coming up with a solution. He goes the extra mile to help; calling and pushing for quicker service from suppliers, and giving reassurance when things haven't gone right! Overall a very competent worker.

Ea - 6 months ago on rateragent.co.uk

Professional And Helpful

Manchester City Centre Property Management & Client Account

Matt was a great help when resolving maintenance issues in the apartment I rent through Thornley Groves. He was polite and helpful when I raised the issue, and moved quickly to ensure that this issue was resolved appropriately by the right Contractors.

Nick G - 6 months ago on rateragent.co.uk

New To Renting

Manchester City Centre Sales & Lettings

Gabrielle's approach was patient and highly professional to all queries great and small. This was a huge comfort and very reassuring. Thank you so much.

Jackie C - 6 months ago on rateragent.co.uk

An Outstanding Service From A Super Efficient Team

Thornley Groves

I rented and then later sold my house through Thornley Groves in Urmston and find the whole team to be totally dedicated, efficient and extremely helpful in every way. My first port of call was with Samantha Williams, she is amazing, so helpful, polite, efficient and informative all the way. She gave me advice on renting my property out and found lovely tenants very quickly. She also has an infectious smile and nothing is too much trouble for her. When deciding to sell my property I then dealt with Mark Latham, he is truly outstanding, he kept me informed even when he didn't need to, his efficiency knows no bounds and he dealt with everything in such a professional, caring and thoughtful way. A true credit to Thornley Groves. I have spoken to most of the team in Urmston and have to say they are all extremely polite and deal with queries in a prompt and professional manner. To all of the team I thank you all very much for such an easy and trouble free house sale. I would highly recommend using Thornley Groves to any of my friends when buying or selling a property. Thank you to you all for everything.

Elaine M - 6 months ago on rateragent.co.uk

Mr Lynam

Manchester City Centre Sales & Lettings

I went through 8 agencies and more agents but Mr Lynam is by far the most helpful an friendly. My situation was quite urgent and he was the only one to care and to try his best to help me. I am very grateful for that and will always come to this agency and recommend it before going anywhere else. Thanks mate!

Sidi A - 6 months ago on rateragent.co.uk

Excellent

Manchester City Centre Sales & Lettings

Couldn't have found a better agent, professional, regular contact and one who actually listens to what I was looking for. Very easy process and looking forward to moving into our new home.! Thanks Marc

Steven B - 6 months ago on rateragent.co.uk

Helpful And Proactive

Manchester City Centre Sales & Lettings

Marc helped me find a new home in just over a week. He went over and above to look for a new apartment for me and he even suggested a couple which I wouldn't even have thought to look at - one of those happens to be the one that i am currently living in! So thank you Marc. your enthusiasm and insight of the market helped me find the perfect home.

Jonathan M - 6 months ago on rateragent.co.uk

Simply Amazing

Manchester City Centre Sales & Lettings

Words can't describe how much help Marc was. I had some exceptional circumstances with my renting but he really went above and beyond to sort the deal out with the landlord and get everything sorted when it would've been easy for him to just turn the offer away. Thanks mate!

Rn - 6 months ago on rateragent.co.uk

First Class Service Attentive, Timely And Accurate.

Manchester City Centre Sales & Lettings

Natalie has been an excellent liaison for the sale of my property through Thornley Groves. Always polite, Natalie has been thorough and efficient throughout the sale process and has ensured any problems have been sorted out at the earliest opportunity. She is a pleasure to work with and a credit to TG as an organisation.

Anonymous - 6 months ago on rateragent.co.uk

Excellent Service From Natalie

Manchester City Centre Sales & Lettings

I would like to pass our thanks to Natalie for the excellent service with handling our purchase. Her level of professionalism and friendly nature has been greatly appreciated throughout this process. Natalie has always kept us in touch with all the twists (stressful at times) and turns and always been attentive with excellent at communication. Thank you Natalie, Akvile & Paul.

Paul Mccabe - 6 months ago on rateragent.co.uk

Service Summary For Thornley Groves

Thornley Groves

The service received to date from all the staff at Thornley Grove in Swinton has been excellent and the support in answering queries from Claire, Caroline and Oliver has been excellent which made choosing Thornley Grove as the letting agent for our property an easy choice.

Rosalind A - 6 months ago on rateragent.co.uk

Change Of Tenant

Manchester City Centre Sales & Lettings

I have recently had a change of tenant in my property. The new tenancy was handle by Gabrielle Roberts of Thornley Groves and he handled it very well despite some issues with new tenants paperwork. The inventory is very detailed and professionally done. In fact the whole process of the previous tenant leaving and the new tenant moving in has been handle to a very high standard by Thornley Groves which has left me feeling extremely satisfied with them.

John Seldon - 6 months ago on rateragent.co.uk

Excellent Service!

Manchester City Centre Property Management & Client Account

Really good team, quick responses and well managed throughout. Our tenancy was dealt with by Rachel Flitchett who couldn't have been more helpful. Highly recommended, Thanks!

Ea - 6 months ago on rateragent.co.uk

Altrincham Office

Thornley Groves

Thank you to all the staff for all there previous and ongoing help with the leasing and rentals of our properties. We have had fantastic service and back up at all times and appreciate all the help you have given us . Kind regards Bobby & Sue Durkin

Bobby D - 6 months ago on rateragent.co.uk

Dedication!

Thornley Groves

Thornley Groves recently sold our large family home. I was particularly impressed with the dedication of the agent who held our hand right through the process from end to end. We were given regular updates and feedback, and she was committed to seeing through every detail of the sale. Negotiation with the buyer was well handled and we achieved a good price. I would definitely recommend this agent.

Matt W - 6 months ago on rateragent.co.uk

Great Service!

Manchester City Centre Sales & Lettings

Lori and Abigail were always very friendly, efficient and professional. They kept us sane during some difficult moments - and were fab at keeping up the momentum when things slowed down. They definitely went the extra mile to help us complete. Thanks!

Catherine J - 6 months ago on rateragent.co.uk

Mariese Kirkham And Natalie Richards

Manchester City Centre Sales & Lettings

we are new to the rental market and have recently purchased a couple of properties in Manchester, Thornley Grove have been exceptional. We have been dealing with Natalie for the purchasing of the properties, she is extremely efficent and polite and has made this whole process painless. We are now going to stay with Thornley Grove and are dealing with Mariese for rentals - again superb - very professional and approachable. Brilliant - we are looking forward to working alongside this superb team thanks

Catherine L - 6 months ago on rateragent.co.uk

Excellent Service At Thornley Groves

Thornley Groves

I have used Thornley Groves as a tenant and a prospective purchaser. In all interactions, the staff at Thornley Groves have been efficient, professional, friendly and supportive. Some difficult negotiations were required and Claire handled all matters very well. Thank you team - you restore one's faith in your industry.

Nicky R - 6 months ago on rateragent.co.uk

Excellent Service

Thornley Groves

I recently let my house through Thornley Groves. Having never let a property before, everything was new to me and Samantha was extremely helpful in all matters and made letting my property a breeze. Thank you.

Adrienne R - 6 months ago on rateragent.co.uk

Fantastic Service And Back Up

Manchester City Centre Sales & Lettings

As a part time landlord and full time sales manager I need Thornley Groves to manage my properties for me and just keep me in the look with a phone call or email and this is what they do every time they are like the Ronsael of Est Agents I have 2 Apartment that they look after and they have never been empty I get the market rent and more. I'm close to buying a third one and they will be getting it to manage.

Martin B - 6 months ago on rateragent.co.uk

Excellent, Personal Customer Service

Thornley Groves

I have recently completed the sale of our property with the help of Thornley Groves, Altrincham. It proved to be a very difficult and very stressful time as I had lots of unforeseen problems along the way with the sale. I was very lucky to have Tracey and the team by my side to guide me through. Tracey was extremely helpful, professional and reassuring going above and beyond usual levels of customer service to make sure I was informed and advised throughout the long process. It is really nice to know that in these days of call centres and impersonal interaction that we still have some genuinely caring, lovely and professional people like Tracey to rely on in these times of need. Thanks you so much!

Yvonne S - 6 months ago on rateragent.co.uk

Excellent Service & Comms

Thornley Groves

An easy person to approach and is very helpful & knowledgeable.

Kevin M - 6 months ago on rateragent.co.uk

A True Asset To Thornley Groves!

Manchester City Centre Property Management & Client Account

When moving into our property, we had encountered a number of issues. From certain maintenance troubles to not all keys being provided. Needless to say we had lost a lot of faith in Thornley Groves. Mathew restored this faith with his professional etiquette and ability to deliver on time and in high standards. I am very pleased to have had Matthew as my point of contact and wish him all the best. 10/10!

Joshua G - 6 months ago on rateragent.co.uk

Full Services Agency

Thornley Groves

We have used the full letting service from TG for over 15 years. Their size means they can offer expertise in all aspects of property management. They liaise and manage our properties in a most effective manner John Hunt Hunt and Wright Investments

John H - 6 months ago on rateragent.co.uk

Tenancy Renewal

Manchester City Centre Property Management & Client Account

These days ThornleyGroves has an excellent communicative team coupled with their prompt and helpful online services for tenancy renewal and other bureaucratic documents. All around I highly recommend them for saving time!

Razvan S - 6 months ago on rateragent.co.uk

Can't Fault Them; Professional And Supportive Throughout The Entire Process

Thornley Groves

I just completed the sale of my mother's house via Thornley Groves in Altrincham. From the first meeting with branch manager Doug Plant to the final days of exchange and completion I cannot fault the service we received as a family from Thornley Groves. We were always contacted by the sales team ahead of a viewing and given plenty of time and advice to consider offers as they came in.. We eventually received an offer of full asking price within 4 weeks of going on the market. In particular, I want to mention Tracey Bentham who managed the sales process right until completion, keeping me regularly informed and going above and beyond to keep the exchange and completion process on track despite several set backs. Her support was invaluable in making sure the entire transaction was as pain-free as possible. I would certainly have no hesitation in recommending Thornley Groves to others.

Pippa P - 6 months ago on rateragent.co.uk

Professional And Warm

Thornley Groves

Clare carpenter was very professional and warm. I was very stressed at that time with moving ,clare made the entire process fast and easy she was always quick to respond to any queries. Caroline met with us at the house for viewings she was really sweet and helpful. all through the letting process..The referencing agents took some time to respond though. Overall it was a pleasant experience.

Omobola B - 6 months ago on rateragent.co.uk

Professional, Proactive And Efficient

Thornley Groves

Matthew M - 6 months ago on rateragent.co.uk

Great Service Highly Recommend

Thornley Groves

I used Thornley Grove to rent my property, Clare was fantastic and so helpful. My property was rented out in 1-2 weeks, can't ask for anymore. Thank you Clare for all your help!

Fiona C - 6 months ago on rateragent.co.uk

Andrew Clayton Was Friendly, Knowledgable And Efficient.

South Manchester Property Management

I contacted Andrew regarding a fault with our shower. His response was prompt and reassuring; I had every confidence that our issue would be addressed as quickly as humanly possible. Sure enough, a contractor was sent out to us at the next available appointment, and the shower was quickly fixed. I was regularly updated by Andrew so I never had any cause for concern. He was friendly and approachable, and his service couldn't be faulted.

Kate A - 6 months ago on rateragent.co.uk

Excellent Service From Very 1st Call

Thornley Groves

Thornley Groves Urmston were amazing from start to completion. They were always prompt and made sure everything ran to agreed timescales. We never had to chase them up. In contrast with a previous "high st" estate agents they were brilliant

Dean R - 6 months ago on rateragent.co.uk

Excellent Customer Service!

Manchester City Centre Sales & Lettings

Looking for a flat at the end of a stressful week flat hunting. Called at 17:55 and got a mail back with prospective flats just before 18:00. Next morning 3 viewings had been arranged, 1 in the perfect building. 4 hours from viewing to agreeing the let, including facilitating a conversation with the landlord, all up against the time pressure of me trying to get to my flight home! Abby and Tom couldn't do enough to help both myself and the landlord find a solution which worked for both of us. Great job, keep it up!

Richard F - 6 months ago on rateragent.co.uk

Excellent Efficient Service.

Thornley Groves

Paul A - 6 months ago on rateragent.co.uk

Check Out Procedure Of My Rental Property

Manchester City Centre Property Management & Client Account

I have recently had a change of tenancy in my rental property in Manchester. The rental of the property is very professionally managed by Thornley Groves and when the tenant left the property Jordan Simms of TG handled the check out procedure in a professional and expert manner. Both myself and the departing tenant were happy with the result and handling of the final procedure. I am a new landlord and this was my first change of tenancy so I relied on Jordan's expertise to guide me through the process which he did very well.

John Seldon - 6 months ago on rateragent.co.uk

Excellent Customer Sevice

Manchester City Centre Sales & Lettings

Excellent Customer Service - Natalie in the city centre branch dealt with us and she was extremely helpful, polite, friendly and caring. She was approachable at all times about all matters and helped us find our first home. Without Natalie our experience would have been far more stressful. Cannot thank her enough for all her kind help and support :)

Kiran S - 6 months ago on rateragent.co.uk

Excellent

Manchester City Centre Property Management & Client Account

I echo the comments of previous reviewer. I have been lucky to call Chuck by mistake and even though he wasn't directly responsible for maintaing our property, he took the ownership of the issue and took effective steps to resolve the same. It's always comforting to know that he provides full attention to resolve any queries/issues. I wish him luck for future and through this review would like to thank him for his contionous effort/attention.

Rajeev P - 7 months ago on rateragent.co.uk

To Describe Lyn Rackstraw's Service As Excellent Is An Understatement

Manchester City Centre Property Management & Client Account

Adrian N - 7 months ago on rateragent.co.uk

Problems Solved Instantly

Thornley Groves

I contacted Hannah and within an hour or two I received a reply and solutions to the issues I was having. Hannah explained everything clearly and kept in contact, I fully understand what was happening and which options I could take. I am extremely grateful to Hannah and all her hard and efficient work.

Hannah K - 7 months ago on rateragent.co.uk

Prompt, Helpful, Friendly, Made Everything Easy And Enjoyable Rather Than Stressful.

Thornley Groves

From viewing the property, to signing and handing the keys over, everything was made easy, manageable and attainable, was very stress free and someone always there to help if you needed any questions or queries answering everyone is very friendly.

Charlene D - 7 months ago on rateragent.co.uk

Fantastic

Thornley Groves

I went to a few agents whilst looking for my first flat after moving out the family home. As I look quite young a lot of the agents I went into were patronising and dismissive but upon walking into Thornley Groves I felt respected and immediately comfortable. The staff were helpful from the start and had a lot of properties on offer. I had 4 viewings booked for the next day. Choosing my first property on my own could have been a very stressful experience but I believe the help and brilliant customer service I received from all the staff at Thornley made it an enjoyable and exciting time. My brief encounters with other agents did not feel welcoming at all. I felt at ease when asking questions and got answers quickly which meant I was moved in my flat within 2 weeks. I would definitely recommend Thornley Groves to anyone who wants quality customer service.

Sophie D - 7 months ago on rateragent.co.uk

Annabelle

Thornley Groves

Annabelle has been absolutely wonderful from day one when we met her till we signed the rental agreement. She is a credit to Thornley Groves, very polite, well spoken efficient and helpful and always smiling. It's been a pleasure dealing with Thirnley groves through Annabelle.

Azmat K - 7 months ago on rateragent.co.uk

Very Good Service, Prompt And Always Happy To Deal With

South Manchester Property Management

I had an issue with the dish washer and this was mended within a matter of days. Mike is an excellent handyman and reflects positively on Thornley groves. Edward is always happy to help with any query and resolves any household problems immediately. I feel all the altrincham staff are always so helpful and cheery which is refreshing and makes me feel comfortable to contact them for any issue. Thank you guys and girls!!

Semina P - 7 months ago on rateragent.co.uk

Ready To Go The Extra Mile

Thornley Groves

I recently had the sad duty of selling a house as executor. As I live some 85 miles from Altrincham, this was no easy task but Thornley Groves were a huge help. Firstly, Doug Plant provided very constructive advice and excellent commission terms (including a free probate valuation because they were appointed as sole selling agents). On Doug's advice, we decided to sell via open days. This was a great success, stimulating interest amid a spirit of competition. However, Thornley Groves were happy to offer conducted inspections for anyone who was unable or unwilling to attend the open days. Due to their pro-active approach and extensive database, there were numerous viewings and eventually 7 potential purchasers to choose from. Tracey Bentham kept me well informed with all the developments and offered sound and sensible advice. At all times, Thornley Groves were ready to assist in any way they could - even taking meter readings for me on the completion date. I would have no hesitation in recommending them to anyone with a house to sell in the South Manchester area.

Aileen P - 7 months ago on rateragent.co.uk

Professional & Communicative

Thornley Groves

Thornley Groves recently handled the sale of our property and purchase of a new home. From the initial valuation by Chris to the managing of the process by Carolyne, we found their service to be professional, communicative, friendly and responsive. I would not hesitate to recommend them or to use their services again in the future.

Anonymous - 7 months ago on rateragent.co.uk

Lori Is The Best Estate Agent In Manchester!!

Manchester City Centre Sales & Lettings

I registered with most estate agents in Manchester but Lori from Thornley Groves was without a doubt the best. She was professional, had a good sense of humour and without her help I think I would still be looking to buy an appartment in Manchester.

Karen B - 7 months ago on rateragent.co.uk

Checkout Of Property

Manchester City Centre Property Management & Client Account

I was present during the checkout after the previous tenant had left and was impressed with the detail taken (using photos) in recording the cleaning needing doing and repairs required

Anthony K - 7 months ago on rateragent.co.uk

Wow, Professional, Attentive And A Fast Positive Result

Thornley Groves

We did wonder whether to use an online agent but decided on a local agent but after a few weeks and no result and noticing some weaknesses in the quality of viewing reps we cancelled and chose to instruct Thornley Groves, Altrincham. First viewing......offer same day that we were happy with..and 5 weeks later we are completing. .The lead came from their own database and appointment to view made within 2 days of their email to him. This proves that the other previous agent must not have had him on their database and even though it was on rightmove it might have needed the personal touch of the current agents sending an email with the details highlighting the positive points of our property. I have had many calls throughout from the manager himself keeping me in the loop at all crucial points necessary. He has similarly liaised with the buyer too.. We highly recommend choosing Thornley Groves as they are very proactive have a superb team fronted by a very successful manager hungry to sell properties so..don't be tempted to cut corners and choose online agents you wont get the full back up to take that first offer through to a successful completion. JOB DONE THANKS TO YOU ALL THERE

Anonymous - 7 months ago on rateragent.co.uk

Excellent Service

Manchester City Centre Sales & Lettings

I have been very impressed by Thornley Groves, the have been very efficient and helpful at every stage in the process.. My particular thanks go to Gabrielle Roberts and Jordan Simms who have both been exceptional. As I now live overseas it's really important for me to feel that the agent cares about the property on my behalf and I can honestly say that this has been fulfilled by the Thornley Groves team. Thanks guys.......

Heath B - 7 months ago on rateragent.co.uk

Excellent Customer Service From Property Management

South Manchester Property Management

I have just moved into my property and the shower decided to stop working. I contacted Thornley Groves who came back to me same day, Andrew Clayton was really friendly and helpful and gave us some pointers before calling an engineer out. Problem easily solved! :-)

Gemma M - 7 months ago on rateragent.co.uk

Excellent – Worked Hard, Managing A Long Chain.

Thornley Groves

I bought through Thronley Groves and sold through another agent.Tracey Bentham was professional yet friendly and worked very hard with a long chain through difficult and stressful circumstances.

Peter H - 7 months ago on rateragent.co.uk

Reliable And Helpful

Thornley Groves

I've been using Thornley Groves to identify, secure and process tenants for rental properties I have. Been using them for 5 years. They have been excellent at getting tenants very quickly, doing the necessary checks and putting the contract in place. As ever there are always 1 or 2 glitches when you have tenants, Thornley Groves have been very helpful to me, and proactive, doing things they didn't necessarily have to do, and helped me work successfully through the glitches. They have been flexible, helpful and provided me with advice whenever I have needed it. People I mainly deal with are Rachel Liz and Sam - although every time I go into the office the atmosphere and welcome is very positive and professional.

Mark J - 7 months ago on rateragent.co.uk

Outstanding And Exceptional Service

Thornley Groves

I am so pleased I chose Thornley groves to manage my recent house sale. Right from the start they were 100% professional and pro-active - firstly with Dougie the branch manager explaining the process clearly and taking beautiful photos and then the proactive advertising and management of viewings expertly done by the lovely Beth and charming Adam. Finally once the house was sold my sanity would have been in jeapordy had the sales process and liaison of all moving parts not been excellently handled by the exceptional Tracey Bentham. A first class service worth every penny. Internet agents may be cheap- but they don't hold your hand when the stress of being part of a chain kicks in! Thanks Thornley Groves Altrincham team

Simone C - 7 months ago on rateragent.co.uk

Natalie - Acting For The Seller In Our Purchase Of A New Flat

Manchester City Centre Sales & Lettings

Despite some last minute hiccups in the process (between respective lawyers) our purchase was very professionally handled. Natalie was very approachable and an honest go between, and seemed to treat us with just as much regard and consideration as her Client.

Keith N - 7 months ago on rateragent.co.uk

Bed Broken

Manchester City Centre Property Management & Client Account

one week ago my bed was broken and I send an email to Milena to help me with this "emergency". I couldn' t stay wothout bed for a long time and i aksed her to talk with the Landlord and find a solution as soon. I was afraid it took a long time before have a new bed (I was really annoied) instead we found a good solution and in a two days they delivered my new bed ( a nice and comfy bed!) I was really surprise and happy because everything was so fast. I really appreciate her job!! Thank you so much Milena!!

Ester Rita Z - 7 months ago on rateragent.co.uk

Excellent Help Whenever Needed

Manchester City Centre Property Management & Client Account

Chucks been really useful for me when I've needed anything in the last few months, and always really quick to respond. Someone who clearly cares which is definitely something highly appreciated from a customer point of view

Np - 7 months ago on rateragent.co.uk

Professional And Friendly Service

Thornley Groves

Found in particular Emily and Elizabeth to be very helpful indeed in securing the property we found and this was less than straight forward move, but they made it easy and kept us posted all through the process. We cant thank them enough.

Zosia L - 7 months ago on rateragent.co.uk

Professional And Proactive

Manchester City Centre Sales & Lettings

I expect competence as a matter of course from Thornley Groves but I'm happy to say that the way that Adam is dealing with a somewhat tricky tenant on my behalf gives me confidence that my interests and the interests of my property are in safe hands.

Miriam H - 7 months ago on rateragent.co.uk

Helpful Beyond The Call Of Duty

Manchester City Centre Property Management & Client Account

From the first time I contacted Will it's been a pleasure to work with him. He's more than professional and competent- he's made me feel that he's fully engaged in solving my problems in what has turned out to be a particularly tricky situation. As landlord, I've dealt with several agencies and I can honestly say that Will's performance has really shone in every respect.

Miriam H - 7 months ago on rateragent.co.uk

Professional Letting Agency....recommended

Thornley Groves

I have been using Thornley Groves as a landlord of my property since 2005. Initially on a rental only (marketing & rent collection only), but since 2014, have been using them for Full Rental Property Management.. A very high standard. When new tenants are due to take tenancy, a very thorough inventory check is carried out, room by room (photographic evidence). Similarly when tenants vacate, Thornley Groves do a thorough check-out procedure, again photographic evidence, to indicate any areas where damage, maintenance issues are needed to be resolved - possibly via a deposit deduction (which they handle). During tenancy, I am happy that they do a quarterly inspection to check on my property & alert me to any maintenance issues / neglect etc. There are several lettings agencies in the area, but I find Thornley Groves offer the most complete value for money service. I use the Altrincham Branch, generally interfacing to Rachel Plowman, who acts as a great contact for me whether its tenancy renewal, or instructing maintenance department of issues. Rachel has been a very competant employee of Thornley Groves for many years. Highly Recommended & happy with my many years of service..

Peter M - 7 months ago on rateragent.co.uk

Highly Professional And Great Service

Manchester City Centre Sales & Lettings

Dealt with both Stuart Daniels & Abigail Boston in the recent purchase of a property - both were excellent to deal with and responded extremely quickly to queries when needed, Abigail in particular was invaluable in assisting with what turned out to be a tricky sales process Would have no hesitation in recommending Thornley Groves to others.

Natalie B - 7 months ago on rateragent.co.uk

Recent Purchase Review

Manchester City Centre Sales & Lettings

Very satisfied and impressed with level of service received from Thornley Groves City Centre on my recent property purchase. Natalie Richards was a delight to deal with, not only with her very friendly and always up-beat manner, but in her efficient, proffesionaol and prompt work. All matters were dealt with a minimum of fuss with maximum results. Wouldn't hesitate to work with Thornley Groves and Natalie again.

Carl R - 7 months ago on rateragent.co.uk

Issue With Chimney

South Manchester Property Management

We had an issue with our chimney and soot was subsequently dispersed all over our cream carpet! I contacted Edward Cox and he swiftly arrange a builder to come and evaluate the problem, then made arrangements for the chimney to be swept and then finally for the carpet t be fully cleaned back to it's original standard I was very happy with the service and the final result

Caroline W - 7 months ago on rateragent.co.uk

Proactive And Professional

Manchester City Centre Property Management & Client Account

We have recently put an apartment up for sale. Stuart has kept us informed throughout. We had an offer last Friday which was then withdrawn on the Monday and on the Wednesday we had another offer which we have accepted. We are very pleased with Stuart's outstanding input. Thank you.

Sue H - 7 months ago on rateragent.co.uk

Great Efficient Service

Thornley Groves

I chose Thornley Groves to sell my home because having deciding to buy a previous house they were selling, I was impressed with Tracey after my house sale. fell through she tried to get the ball rolling again. I have been very happy with the service provided from beginning to the end, especially with Tracey as she kept us in loop continually. I would definitely recommend Thornley Groves, and wound use them in the future.

Natalie O C - 7 months ago on rateragent.co.uk

Helpful, Efficient And Professional

Manchester City Centre Sales & Lettings

I have dealt with Valentina Gabrielli and Gabrielle Roberts to rent my flat in Manchester. Valentina was a pleasure to deal, was easy to agree a time to show me the place I finally rented and answered any question I had quickly and efficiently. Gabrielle Roberts was helpful preparing the keys, contracts and suggesting the number of steps to make my moving a lot easier. I am extremely happy with the help, attention to detail and service that Valentina and Gabrielle have provided. You have made my life in Manchester a lot easier! Many thanks to both of you. Miguel.

Miguel B - 7 months ago on rateragent.co.uk

First Time Buy Review

Manchester City Centre Sales & Lettings

I had such a good experience with Thornley Groves from start to finish. I find even just getting a viewing with them is easier than other agents. Once i had submitted and offer and had it accepted Lori and Abigail couldn't do enough to help. I had a really tight deadline on my property and i felt like Abigail went above and beyond to chase things, speed things up and keep me in the loop. They are a really friendly, helpful team

Lauren W - 7 months ago on rateragent.co.uk

Really Pleased

Manchester City Centre Sales & Lettings

Lori was really helpful from minute one of the process - especially when organising appointments to around the tenants difficult schedules. I felt like she was available whenever I needed to speak to her and always willing to go above and beyond. On day of completion Lori was not in the office and her colleagues in branch were also friendly and helpful.

Sophie N - 7 months ago on rateragent.co.uk

Katie Was Very Prompt Responding Quickly And Accurately To My Requests In A Very Professional Manner

Manchester City Centre Property Management & Client Account

Chrysis P - 7 months ago on rateragent.co.uk

Professional And Efficient

Manchester City Centre Property Management & Client Account

I spoke to Chuck this morning with a query and within the hour it was all sorted and I had received a confirmation email. Excellent service

Sue H - 7 months ago on rateragent.co.uk

Purchase Of 3 Carlton Court. Hale

Thornley Groves

I purchased a house through Thornley Groves and would say I received a very good response from Thornley Groves in helping me purchase my house. At one point with all the hurdles and obstacles, I felt this would never happen but I must say I would like to thank Thornley Groves for making this happen for us and especially Natasha Conway who dealt with my matter everyday and made this happen for us. If it wan't for Natasha who went that extra mile, I think we would have not got the house we wanted. A very special thank you to Natasha to make this happen for us. A very happy and delighted customer. THANK YOU NATASHA

Yasma A - 7 months ago on rateragent.co.uk

Great Job!

Manchester City Centre Sales & Lettings

I would like to thank Abigail Boston for doing such a great job in our sale of our Manchester property. It was really tough trying to sell, especially with the Brexit happening, but she was able to give us much needed knowledge guide and expertise in this trying times. She has indeed come through for us in terms of our asking price and I would like to take this opportunity to thank her for all her help!

Joseph T - 7 months ago on rateragent.co.uk

Stunning High Standard Of Service From The Lettings Team

Thornley Groves

Hi Rachel and Annabel, It takes a lot to impress me. I tend to be underwhelmed most of the time but you both and your wider team including Elisabeth are really impressive. Your professionalism and attention to detail is exceptional practice. You also built a relationship with me that made me feel I could really trust you to keep my interests at the forefront. Thank you so much. Best wishes Val

Valerie S - 7 months ago on rateragent.co.uk

Super Helpful And Friendly!

Thornley Groves

Everyone who has helped me has been great! Val met us for our flat viewings, and was really friendly and gave us lots of useful information. Since moving in, Clare Carpenter has been my main point of contact. She's so helpful, and has resolved any problems or questions I have had super quickly! She's empathetic and friendly, and made our first time renting alone much easier! When I moved in, I had a leaky tap, and Clare helped to get this replaced quickly. I also spoke to Edward about this, who was really nice, and Allan the plumber, who came round at the very end of his day to replace the tap, when I'm sure he'd have rather been at home! Overall, thornley groves have been fantastic; so much better than the horrendous letting agents I had at uni!

Jessica W - 7 months ago on rateragent.co.uk

Fantastic

Manchester City Centre Property Management & Client Account

Chuck has been a fantastic help in assisting with my maintenance issue. He is prompt and quick to return any calls. I have rented many apartments and he is by far the best person I have dealt with!

Ellie W - 7 months ago on rateragent.co.uk

Natalie Richards Is Someone Other Estate Agents Should Aspire To Be Like!

Manchester City Centre Sales & Lettings

Natalie helped us with our search for our first flat together, she understand exactly what we were looking for and went out of her way to show us properties before they came on the market. We felt she really cared about our needs and this was appreciated. Throughout the process she was always really helpful, was always contactable (by phone or email) and responded back quickly to our queries. She was always polite, cheerful and overwhelmingly helpful, and it made the process so much easier. Up until recently, my opinion of estate agents, I'm afraid to say, was rather poor. From past experiences in the rental market we had dealt with rude, insulting and unprofessional behavior. However, Natalie was the complete opposite and is someone all other estate agents should aspire to be.like.

Amy C - 7 months ago on rateragent.co.uk

Friendly Service

Thornley Groves

After meeting with several estate agents, I chose Thornley Groves to market my family home as I found the branch manager, Chris Bond, very personable and empathetic. He listened to my requests and I did not feel under pressure at any time throughout the process. I was also impressed with the service provided by the assistant manager, Caroline Brindle; she was so friendly, helpful, professional and reassuring, particularly in the latter stressful stages of the sale. I found all the team at the Sale branch to be very friendly and sensitive. I would highly recommend Thornley Groves for their genuine, ethical approach. Thank you to everyone.

Catherine M - 7 months ago on rateragent.co.uk

Service Above And Beyond Expectations

Manchester City Centre Sales & Lettings

The process of buying my property would have been 10x more stressful if it wasn't for the help of our sales coordinator. Abigail was amazing, whenever we encountered a delay or a problem we only had to give her a call and she would be doing whatever she could to sort it for us. As a first time buyer her help was invaluable and it was nice to feel like someone was on your side when going through the process for the first time. Mariese, who first showed us the property, also stayed in touch and arranged repeat visits to allow us to measure up which was greatly appreciated. I would definitley recommend Thornley Groves in the future.

Chloe P - 7 months ago on rateragent.co.uk

Couldn't Have Asked For Any Better!

Manchester City Centre Sales & Lettings

Mariese initially valued my property and arranged the viewing for the then potential purchase. She explained the sales process for me having never sold a property previously. Everything was arranged without any hassle and each step was confirmed via email, constantly keeping me updated and in the loop. I couldn't thank her more.

Mh - 7 months ago on rateragent.co.uk

Highly Recommended!

Manchester City Centre Sales & Lettings

I couldn't rate Natalie higher. She guided me throughout the entire process keeping me in the loop at all times and explaining all stages of the process for someone like myself who doesn't have any experience in selling a flat. It's been an absolute pleasure to dealt with Natalie.

Mh - 7 months ago on rateragent.co.uk

Just Super Timely And Efficient Service. Thank You Fully Reccomended.

Manchester City Centre Sales & Lettings

David T - 7 months ago on rateragent.co.uk

Extremely Helpful

Thornley Groves

Debra and Dan were excellent in helping me find an accomodation and took a personal interest and going out of their way to get me somewhere that suited my needs. Missing out on the first property of theirs that I viewed, they were quick to suggest another property that suited me. They arranged a same day viewing which was ideal due to the distance I had travelled and when I liked the property, they were quick to act to help me get it for the right price. I can't recommend them enough and am very grateful for their work.

Euan M - 7 months ago on rateragent.co.uk

Chuck Hau - Excellent !

Manchester City Centre Property Management & Client Account

i have nothing but praise for this young man. no one answers the phone as promptly. as he does. he tackles every problem with confidence. he is thoroughly professional. he is such an asset to T/G he either deserves a pay rise or promotion- or both! well done , chuck- you are a credit to your company! keep up the good work!

P M O'kane - 7 months ago on rateragent.co.uk

Speedy Service!

Manchester City Centre Property Management & Client Account

Within two days of moving in my repairs were dealt with accordingly thanks to Chuck & the contractor Zack, who made sure they did the work at a scheduled time to suit me, Thankyou! Great service :)

Leh L - 7 months ago on rateragent.co.uk

Ab Fab

Thornley Groves

Natasha was fantastic throughout the sale of my father’s house. Matters were made more complicated by having to use Powers of Attorney; however this didn't pose as an obstacle. Natasha was professional on every phone call and in every email. Given a complex nature of the sale I was never bombarded with communication from her and was very pleased with the sale of the house.

Peter G - 7 months ago on rateragent.co.uk

Great Overall Service

Manchester City Centre Sales & Lettings

We are very pleased overall with the service provided by Thornley Grove with the sale of our Manchester apartment. We found the staff very helpful and friendly from start to finish and would certainly recommend their services to friends and family.

James I - 7 months ago on rateragent.co.uk

Friendly, Helpful, Efficient

Thornley Groves

Sam has been great to work with for the purchase of our first home, responding to questions and following these up for us In a quick way. Thanks!

Sm K - 7 months ago on rateragent.co.uk

Great Service

Thornley Groves

I recently bought a property that was for sale with Thornley Groves, Hale. The service that I received was fantastic, great communication and viewing the property was easy to arrange. I will definetly use this agent in the future.

Jon E - 7 months ago on rateragent.co.uk

Excellent Professional Turn Key Service..

Manchester City Centre Sales & Lettings

The office went beyond what I have normally experienced from an estate agent. They were honest and hardworking on my behalf. So thank you !!.

Tracy B - 7 months ago on rateragent.co.uk

Professional And Helpful

Manchester City Centre Property Management & Client Account

I had the pleasure of communicating with the agency (Mr J.Allen) whilst moving into and out of the apartment I was renting in Manchester. James was very professional and helpful and I am pleasantly surprised by an estate agency for once! KR Amin

Amin M - 7 months ago on rateragent.co.uk

Prompt, Courteous And Professional

Manchester City Centre Sales & Lettings

Prompt, courteous and professional. Did not beat around the bush and were professional and factual in the information they gave. If they did not have details/info they would say so and would go and find it out for me, rather than make it up as they went along (which is what I have experienced with other agents in the past). Good and prompt communication. Would deal with again

Moez Z - 7 months ago on rateragent.co.uk

Excellent Service

Thornley Groves

I have used thornley groves for many years for different reasons Either renting. Selling or buying This time was for buying forever! And Christopher bond was so efficient, friendly , very approachable Nothing was too much trouble and I have to say no matter who I spoke to they always got back to me

Michelle M - 7 months ago on rateragent.co.uk

Efficient And Secured A Sale

Manchester City Centre Sales & Lettings

Communicated clearly with me me the buyer to ensure the sale an proactively managed any issues.

Jane A - 7 months ago on rateragent.co.uk

Friendly And Personal Guiding Hands

Thornley Groves

Tracey stayed on top of the entire process, often asked the questions before they occurred to me, Very proactive in prodding things along, without any effort on buyer's part. I would wholeheartedly recommend her service and Thornley Groves to all prospective buyers and sellers!

Shiyin G - 7 months ago on rateragent.co.uk

Excellent Checkout Service

Manchester City Centre Property Management & Client Account

Excellent checkout service from Jack Robins of Thornley Groves.

Gerald T - 7 months ago on rateragent.co.uk

26 Boatmans Sale

Manchester City Centre Sales & Lettings

Couldn't say a bad thing about teh way in which my sale was handled by Thornley Groves. Lori and Abigail were fantastic with their updates and pushing the sale through. Great work guys! Will be using again in the future for sure!

Harry J - 7 months ago on rateragent.co.uk

Rental Of Property

Thornley Groves

Quick, efficient, helpful and pleasant experience. I've been with Thornley groves for 7 years now and have received a 1st class service.

Kate H - 7 months ago on rateragent.co.uk

Helped To Make The Experience A Quick And Smooth Process

Thornley Groves

We sold with our house in November, Olivia was very helpful and kept in contact with us through the sale, she was always at the other end of the phone when we needed her for help advice and questions. Tracey Bentham defiantly played a huge part in our house buy and move, she was in continuos contact with us keeping us up to date with the process. Overall a very good smooth house buy, many thanks, Sarah and Keith Mairs

Sarah M - 7 months ago on rateragent.co.uk

Excellent, Friendly Service

Thornley Groves

From beginning to end Thornley Groves were fantastic. All the staff were friendly and efficient, especially Tracey. Would highly recommend.

Debbie M - 7 months ago on rateragent.co.uk

A Thorough And Reliable Management Service

South Manchester Property Management

I have rented my house with TG for several years and have been very impressed with their management service, especially the availability to contact staff. Would highly recommend.

Graeme B - 8 months ago on rateragent.co.uk

Thornley Grove

South Manchester Property Management

I am hugely impressed by this agent they have provided excellent support and service to me as a tenant. A special mention must go Charline McGinty who has a can do attitude and is action orientated. Excellent communicator and a pleasure to have at the end of the phone. when I have had a problem with the property. Thornley have a mature well functioning support model for tenants and excellent staff. Thanks for your excellent services Thornley Groves

Jose V - 8 months ago on rateragent.co.uk

Great Service

Manchester City Centre Property Management & Client Account

I recently moved out of a flat managed by Thornly Groves in Manchester city centre and I must say I'm really happy with the service.. There were some minor hiccups/inconveniences along the way to be sure (I rented through them for nearly three years), but that's only to be expected and overall, the guys at TG proved accommodating and professional time and time again. Most recently, the check-out process went quickly and as smoothly as I could have expected - a big thanks to Jack, Lyn and Laura and everyone I spoke with but can't remember. I'd highly recommend Thornly Groves to anyone.

Ja S - 8 months ago on rateragent.co.uk

Efficient. Helpful And Proffessional

Manchester City Centre Property Management & Client Account

Jack at Thornley Groves has dealt with a tenant moving out, sorting jobs out for work required and claiming part of the deposit back.. He has done this quickly and the whole process has gone smoothly. He has kept me informed the whole time. I have been very impressed.

Sue H - 8 months ago on rateragent.co.uk

Purchase Of Apartment

Thornley Groves

Carolyne provided an excellent service from start to finish. She was totally professional and kept us informed every step of the way. It really made the whole experience stress free and a pleasure to do business.

Deb R - 8 months ago on rateragent.co.uk

Excellent Service

South Manchester Property Management

As a landlord who lives miles a way from my property, I have entrusted Thornley Groves with the full management of my property and I have always been very satisfied. In a most recent experience the tenant had reported a particular problem that needed immediate attention. I was surprised when at the point when I was being alerted of the problem Charlene was already in her way with the solution and the problem all sorted. This was an extraordinary experience so reassuring to me as a landlord to know you have someone there who is really professional in her dealings and serving the clients promptly and effectively. Thank you Charlene for your care and attention. You are a credit to your team and Thornley Groves.

Payman R - 8 months ago on rateragent.co.uk

Excellent Service

Thornley Groves

I have just sold my property though Thornley Groves in Urmston and I have to say the service was first class. I was kept informed at every step of the way via telephone and email and any questions were answered quickly and directly. I felt Lucy really looked after me. I would definitely recommend and use again.

Helen L - 8 months ago on rateragent.co.uk

Excellent Professional Service

Thornley Groves

Robert M - 8 months ago on rateragent.co.uk

Excellent Service, Fast And Attentive, Would Recommend!

Thornley Groves

After struggling to sell out home with another agent Thornley Groves (and in particular, Sam) took over and sold within 2 weeks. They kept me informed and have been attentive but unobtrusive. They are reasonable priced and I would recommend to anyone trying to sell their home.

Alison M - 8 months ago on rateragent.co.uk

Fast, Efficient And Friendly

South Manchester Property Management

Can't emphasise how great Charlene has been in organising contractors etc to sort out the snag list upon moving in. Very fast, efficient & friendly. Thank you x

Louise D - 8 months ago on rateragent.co.uk

Helpful Staff, Stress Free Experience

Manchester City Centre Sales & Lettings

Extremely friendly staff who went out the way to make moving as stress-free as possible. Rather than rushing and being treated like you are not important the staff make every effort to listen to what you want a find somewhere you will be happy with. They give you great advice, direction and make you feel like it's not just about a sale or their target. Once they found the right place, they made the application simple and easy, even putting in checklists and helping organise things you need to sort out when you've moved in.

Hannah G - 8 months ago on rateragent.co.uk

Very Professional Service

Manchester City Centre Sales & Lettings

Abigail was helpful to show us around the property Gabrielle then dealt with the whole process of tenancy in a very professional and customer friendly way. She was always there to answer any of our queries. Thank you both Gabrielle and Abigail.

Aliya Mahmood - 8 months ago on rateragent.co.uk

Very Pleased To Deal With

Thornley Groves

I'd like to thank Debra Goodman for the service she provided, I was very pleased with the prompt response and easy communication. She was very helpful throughout the process of buying my house from start to finish.

Yun X - 8 months ago on rateragent.co.uk

Excellent!

Manchester City Centre Property Management & Client Account

Got in touch with Chuck when one of the light fittings in our bathroom needed repairing. Throughout the whole process, he was incredibly friendly and went the extra mile to get our repair done as quickly as possible. Our emails were always returned efficiently and Chuck was nothing but polite and lovely and a pleasure to communicate with. Would highly recommend!!

Lucy N - 8 months ago on rateragent.co.uk

Excellent Service

Thornley Groves

This was our first rental and we were nervous about the whole process having heard horror stories.. however, the staff at the Swinton Office were excellent and held our hand through the whole process - explaining everything to us simply and guiding us through the process. Problems during the rental were quickly resolved - even over Christmas and I have been very very impressed with all the staff and would recommend them to anyone looking to rent.

James T - 8 months ago on rateragent.co.uk

Thornley Groves - Property Management

Manchester City Centre Property Management & Client Account

Katie Waterhouse, Maintenance Clerk at Thornley Groves Manchester is prompt in communicating and efficient in dealing with maintenance issues, attempting to resolve them in a timely, satisfactory manner. She is also quite approachable and friendly, making one feel at ease in raising inquiries.

Merve B - 8 months ago on rateragent.co.uk

Swift And Decisive Customer Care

Manchester City Centre Sales & Lettings

I appreciate the way you've handled my application, with all the information I needed, provided on time and made everything very easier for me especially the paperwork.

Ivan B - 8 months ago on rateragent.co.uk

Buying Through Thornley Groves Urmston

Thornley Groves

Cannot speak too highly about the staff at this Branch, From Mark Latham the Manager who is quietly professional but accessible and friendly to Samantha Rickard who is a gem. Helpful ,approachable and a pleasure to deal with . Joe Mann

Joseph M - 8 months ago on rateragent.co.uk

Chuck Hau Can't Do Enough For You!

Manchester City Centre Property Management & Client Account

I've been unfortunate enough to have three failures with kitchen appliances in the past six months, but Chuck has helped resolve all of them quickly and efficiently. He's chased down maintenance teams when things were delayed, made sure that I'm kept well informed at all points, and even checks in with me afterwards to ensure the problem has been fully resolved. He also goes about his business with a sense of humour which is welcome. Thornley Groves are fortunate to have him!

Rob H - 8 months ago on rateragent.co.uk

Managing My Let And Property Sale.

Thornley Groves

I had been a customer of Barlow Costley since the 90's and so when Thornley Groves took over the management of my let I did a bit of homework before deciding whether to agree with the transfer or look elsewhere. Their website lkooked very professional and they were obviously an experienced and competent team. And then I was contacted by John Williams who at the time was the Manager at my local Swinton branch. Mr Williams filled me with confidence in the way my let would be managed, especially as some key people who were previously with Barlow Costley would be continuing with Thornley Groves. I have nothing but praise for the way that Val Hockham, Claire Cheetwood and Tricia Fearnley managed my let. The regular audit reports from TG are superb and I couldn't make any suggestions as to they could improve them. Additionally, when any remedial work was required to be carried out they arranged everything and at a fair cost. I decided to sell my property and asked Thornley Groves to manage the sale. I also used another estate agent as they had recently sold my next door neighbours house. The difference in the sales approached were telling. The other estate agent, after a couple of viewings, suggested I reduce the price in order to achieve a quick sale. Thornley Groves, on the other hand, were thoroughly professional and through them I achieved the price I required which was in-line with their fair evaluation. The buyer was from well outside the Greater Manchester area so TG are obviously going the extra mile to find the right buyer. The selling process with TG has be quick and trouble free. Once again individuals such as Debra Goodman, Val Hockham and Clare Carpenter have been excellent with their support and communication. Overall, I am 100% satisfied with the professional and courteous support I have recived from TG and their team and I can't recommend them highly enough to any prospective landlords or buyers/sellers. Thank-you for everything.

Chris Lewis - 8 months ago on rateragent.co.uk

Sorting Out Repairs On The Vendors Behalf

South Manchester Property Management

We currently own a property in Sale which is being managed by Thornley Groves and we live in Australia and so have a lot of difficulty being directly involved in the management. Since we have a big job to get sorted out we had tried to get local tradies to complete the work to reduce the cost but they were unreliable and the job dragged out for some months. We relied then on the organisation of Thornley Groves and they managed this well with being able to complete the work but also reducing the cost for us overall, so we were very pleased.

Kate M - 8 months ago on rateragent.co.uk

Excellent Service

Thornley Groves

Lauren and Abby both went above and beyond to help myself and my flatmate get the flat we wanted. Can't thank them enough! Excellent service

Andrew S - 8 months ago on rateragent.co.uk

Letting Of Block Of Six Apartments

South Manchester Property Management

First class service. Very quick providing new reliable tenants.Not one bad debt in five years.

Desmond L - 8 months ago on rateragent.co.uk

Smooth Move In

Manchester City Centre Sales & Lettings

Communication was good and we received a quick response to any inquiries. Agent was flexible with move in as both of us were not able to addend to collect keys before moving as would usually be required. Would recommend.

Harry F - 8 months ago on rateragent.co.uk

Fantastic

Manchester City Centre Sales & Lettings

I have used many letting agents in the past but none have provided a more attentive and professional service than Thornley Groves. Katie and Abigail were excellent from day one of the process and assisted with any questions or queries during the move quickly in order to make the move as stress free as possible. Would highly recommend Thornley Groves to anyone.

Martyn B - 8 months ago on rateragent.co.uk

Good Service Overall

Manchester City Centre Sales & Lettings

I recently bought a property through Thornley Groves. I was initially frustrated at how long they took to get back to me with some basic queries I had about the property (eg. the services charge). After waiting days for this information I called the management company myself and got an answer in 5 minutes. I feel Thornley Groves could have been more proactive about finding that information for me. After that I started dealing with Abigail and the service was very good. She kept me up to date on the process and always got back to me quickly.

Sarah B - 8 months ago on rateragent.co.uk

Great Service!

Thornley Groves

I was contacted by Emily about a house that has been reduced in price to meet my requirements. She arranged a viewing with hours in accordance with my schedule. After I liked the property her and Elizabeth managed everything online and I just came to pick-up my keys on the moving date. Very pleased and recommend to anyone!

Victor K - 8 months ago on rateragent.co.uk

Rating

Manchester City Centre Sales & Lettings

Gabrielle was prompt and concise with information. Kept us up to date on proceedings

Manish M - 8 months ago on rateragent.co.uk

Excellent And Friendly Service

Thornley Groves

Was very well supported by their Sales Consultant throughout the buying process, particularly in terms of advice and negotiations with the Seller.

Eo - 8 months ago on rateragent.co.uk

Efficient, Dedicated And Profesional

Manchester City Centre Sales & Lettings

Abby is a very good agent. My friend and I are not the pickiest clients but we certainly had quite a lot of high expectations and criteria for the new flat. Inevitably, we went on a significant number of viewings before we found the one. Abby was really patient throughout the process and she did a good job in finding the best match for us. As we had a short timeframe of getting everything sorted before going for a holiday, Abby did everything within her power to secure a good deal for us as fast as possible. My friend and I are more than happy to recommend her!

Ez - 8 months ago on rateragent.co.uk

Exceptional Support & Personal Service

Thornley Groves

Clare has been a real God send. Mediating with the landlady and making a great effort to move things along swiftly & smoothly so I could move into the property ASAP.

Louise D - 8 months ago on rateragent.co.uk

Excellent!

Manchester City Centre Sales & Lettings

Very friendly and responsive throughout- great service!

Peter H - 8 months ago on rateragent.co.uk

Sale Of House

Thornley Groves

The sale of the house took 10 days ! And all parties were kept fully informed ! Would recommend to friends etc. Thanks Thornley Grove

Paul D - 8 months ago on rateragent.co.uk

Quick Efficient Service

Manchester City Centre Property Management & Client Account

Jasmin N - 8 months ago on rateragent.co.uk

Top Guy

Manchester City Centre Property Management & Client Account

A pleasure to deal with.keeps me updated on my property on a regural basis. By far the best agent ive dealt with these last 8 years,and i have had a fair few. When he sets out to do something,he really goes above and beyond. Has helped me out these last few months so much. Give that man a pay rise!!!!!

Stephen M - 8 months ago on rateragent.co.uk

Praise For Thornley Groves Staff

South Manchester Property Management

credit where credit is due. i have found T/G excellent . i have no hesitation in giving it 5 stars for the way it has helped me recently when a previous tenant left my property in a dreadful state.i have now re- leased it to new tenants . and wish to single out Kate,Chuck and James for special praise. i would recommend this company to anyone for its professionalism in looking after its clients best interests. well done! Patrick O Kane

Patrick O - 8 months ago on rateragent.co.uk

Informative And Helpful

Thornley Groves

As first time buyers we didn't no much about the house buying process. We had negative experiences with other estate agents in the area during our search and Thornley grove, particularly John Williams, were the first agents that treated us with respect. They were helpful from the start corresponding with the seller and our solicitor on our behalf, answered any questions we had and were easy to contact. Thank you for making our home purchase as least stressful as possible.

Olivia C - 8 months ago on rateragent.co.uk

Perfect Service!

Manchester City Centre Sales & Lettings

Me and my partner we're first time buyers, and from the very first viewing of the property we purchased Natalie was extremely helpful, and made the process very easy. She went above and beyond to help us with any questions we had, and always kept us updated on the sale. We would definitely recommend the service from Thornely Groves, thank you very much!

Alexandra Parry - 9 months ago on rateragent.co.uk

Attentive Friendly Efficient

Manchester City Centre Sales & Lettings

There was a blip with the letting of my property that was out of Thornley Grove's control. I received excellent and constant communication from Gabrielle keeping me abreast of the situation. I have to say I have found her service to be thorough but also very human. A great experience in a world where it is easy to be too busy to pay attention to the details..

Catharine B - 9 months ago on rateragent.co.uk

Great Help

Manchester City Centre Sales & Lettings

I delighted to say that Natalie was a really important part in this process, doing the bridge between both sides. She was always ready to help and did as much as she could to push the process forward. If wasn't her, we would possibly still in the middle of the process. Thank you very much.

Humberto M - 9 months ago on rateragent.co.uk

Professional Service

Manchester City Centre Sales & Lettings

Gabrielle provided a very professional service keeping me fully informed at all times and ensuring a smooth process throughout. Highly recommended.

Nigel A - 9 months ago on rateragent.co.uk

Very Professional, Very Effective

Manchester City Centre Sales & Lettings

Gabrielle managed the complete lettings process for me perfectly from tenant vetting to agreements. She kept me updated ongoing and proved a very reassuring presence. Highly recommended. Gemma

Gemma C - 9 months ago on rateragent.co.uk

A State Of Ease At A Time Of Disconcertion.

Thornley Groves

In late 2015 it was sprung upon us that our landlord had chosen to sell his property, our home, our place of solace, our place of relaxation & our place of happy times, sad times & those periodic moments Inbetween. Speaking as a tenant who has lived in the same place for 15 years with no intention of moving or relocating, understandably this caused great distress, uproar & immense anxiety. A shock from nowhere but a sudden reality check. I'm a carer for my mum who has had to permanently locate myself at home from work to look after, comfort & to put at ease 24 hours a day. The news at the possibility & prospect of losing our home caused unsettlement but that's the world of renting! The news was at first delivered to us in a manner which was lacking emotional understanding. The understanding of how such news could be not only shocking but damaging to the recipient. Thornley Groves had recently taken over a previous company (Barlow Costley) when we were informed of this revelation until this point we had no experience and were thus neutral about Thornley Groves & how it operated its business professionally & interpersonally. Despite a rocky start, the more members of staff we met & dealt with over this difficult time the more confident we became in their handling of the situation. Periodically, as a tenant the house is inspected to check it is being looked after in a more than satisfactory standard. As I & my mum pride ourselves on being "the perfect tenants" we show off our home with pride, pleasure & love. A lovely lady called Val came to check the house. She was an absolute delight! Friendly, cordial & warm. Somebody who we felt like welcoming into our home rather than feel invaded & forced into it like we had previously. Val identified problems & took swift action to ensure they were dealt with and rectified. Gratifying experience & personally filled me with great confidence that Thornley believe in satisfaction. At the moment of writing this review our home being purchased by somebody new is ongoing. The experiences so far of property views handled by Thornley Groves have been exemplary, succinct, pleasing & successful. Debbie our agent is absolutely divine and is a pleasure to welcome into our home. Making the whole experience easier, less harsh & more importantly less of a worry! The booking process I've found to be more than satisfactory allowing our schedule to take the priority over that of a third party viewing. Not feeling the pressure that my life is on hold whilst this process takes its natural course! Dealing with people's homes is never just about the bricks and mortar with a property, but people's lives & emotions. I would have great confidence in recommending Thornley Groves to people following the care, support & reassurance we have received and continue to receive whilst involved in this situation. Val & Debbie especially make this estate agents personable, approachable & superior. I hope they continue to deliver consistently the positivity I have experienced over the last few months.

Matthew H - 9 months ago on rateragent.co.uk

Excellent Communication

Manchester City Centre Property Management & Client Account

They respond to their emails, phone calls really fast. Even help when tenants outside from UK. They helped me a lot finding a property fast and spend 3 years there, didn't want to leave but unfortunately i had to move out of Manchester.

Pa - 9 months ago on rateragent.co.uk

Brilliant

Manchester City Centre Property Management & Client Account

Jack was so helpful and approachable, managed to sort all problems couldn't recommend enough

Katherine B - 9 months ago on rateragent.co.uk

Excellent Customer Service

Thornley Groves

Thornley Groves estate agents in Swinton dealt with the sale of our house in a professional yet friendly manner. The staff significantly helped to take away the stress of selling our property, and we would not hesitate to recommend their services.

Julie H - 9 months ago on rateragent.co.uk

Very Good Letting Service

Thornley Groves

Have used for letting several properties over many years. Very happy with service provided.

Mehrdad S - 9 months ago on rateragent.co.uk

Patient And Helpful!

Thornley Groves

As a first time buyer, the house buying process can be very daunting, however John was really helpful and friendly from day one. He kept me in the loop throughout the entire process and was really helpful and patient when we had some issues with the survey. He advised us and helped us negotiate with the sellers. Communication was always quick and easy and I certainly will be recommending Thornley Groves and wouldn't hesitate to use them again. Thank you!

Anonymous - 9 months ago on rateragent.co.uk

My Lettings Agent For The Last 6 Years - Superb Service

Thornley Groves

Thornley Groves purchased Barlow Costley lettings agents a few years ago and took the staff with them. It's just as well because the staff are superb. They managed my property for about 6 years and in that time life has been so easy. When a repair needs to be made, they have a network of reliable and reasonably priced service providers. They provide end of year summaries which make life easy for accountancy purposes and whenever I have a query, no matter who answers, the response is swift and very helpful. I think I come into contact most with Claire Cheetwood, Hal Hockham and Tricia Fearnley. I have no idea what their positions are in the department but I do know they're all fantastic. I'm really sad to stop using them (my tenant bought my house) - I usually don't like reviewing people and almost always if I do, it's a negative review. However, I felt obligated because in the six years my property was managed, I cannot ever remember anything other than a very positive experience. That's really something in this day and age.

Arya H - 9 months ago on rateragent.co.uk

Good Proffessional Service

Manchester City Centre Sales & Lettings

Found me a tenant in good time, all staff where helpful and proffessional, great service !

Mohammed Rawat - 9 months ago on rateragent.co.uk

Pleasant And Professional

Manchester City Centre Sales & Lettings

Gabrielle was very professiona and pleasant to deal with and I would have no hesitation in recommending a landlord or tenant to deal with her.

Noel P - 9 months ago on rateragent.co.uk

Great Service

Manchester City Centre Property Management & Client Account

Chuck was great in keeping us informed regarding a couple of maintenance issues we were having. he was emailing and telephoning when necessary to explain his findings or when he was querying if something had been fixed satisfactory. pleasure to deal with

Anonymous - 9 months ago on rateragent.co.uk

Laura Daniels

Thornley Groves

Property : 109 Derbyshire Road Very helpful, polite, genuine and professional person, who can be an asset for any company. It was simply a delight to meet her today. All our queries were answered very professional and patiently. - Dr. Quraitulain Fatima Zaidi - Muhammad Saqib Chughtai

Muhammad Saqib C - 9 months ago on rateragent.co.uk

Very Helpful And Quick To Answer My Questions

Thornley Groves

Clare was really helpful and was quick to answer all my questions. The best experience I've had when letting a property. Thank you.

Greg S - 9 months ago on rateragent.co.uk

Review Of Jordan Simms

Manchester City Centre Property Management & Client Account

We have recently moved from a property in Salford a little further into the city centre. Jordan checked us out and was helpful and professional. We were kept up today with everything regarding the inventory and our bond. Much smoother process than we expected - much appreciated.

Jennifer K - 9 months ago on rateragent.co.uk

Excellent, Professional, Friendly, Attentive, Responsive

Manchester City Centre Property Management & Client Account

Chuck has been nothing but the best in assisting me with all my needs and enquiries. He was informative and was there every step of the way with me providing me with statuses and updates on progress and process.

Jason D - 9 months ago on rateragent.co.uk

Rent Account

Manchester City Centre Property Management & Client Account

Recently had a problem with our rental account in relation to rent protection insurance. With Maja on the case this was sorted in quick-sticks ! Well done Maja

William R - 9 months ago on rateragent.co.uk

Great Professional, Personal Service

Thornley Groves

I have used Thornley Groves as my agent for finding tenants and have bought several buy-to-let properties from them as well as our own home. I have found all the staff very easy and straightforward to deal with. They provide a great, quality service and I would not use anyone else.

Wendy H - 9 months ago on rateragent.co.uk

Made My Relocation Much Easier

Thornley Groves

It is early days for me but I have found my first renting experience has run pretty smoothly up to now.. Thornley Groves have proved very efficient, from the viewing to the tenancy agreement to moving in (which wasn't without its problems due to relocating from a distance) but Clare Carpenter was a great help and made the move less stressful for me. Long may it continue.

Diane G - 9 months ago on rateragent.co.uk

So Helpful And Friendly

Manchester City Centre Sales & Lettings

Marc was by far the most helpful and friendly person I have dealt with at Thornley groves, Always polite and got straight back to me with every question I had, Couldn't have asked for more

Katherine B - 9 months ago on rateragent.co.uk

Great Service!

Thornley Groves

We recently bought a home through Tracey Bentham at Thornley Groves, Altrincham. I'd go as far as to say that Tracey is the best estate agent I've ever had to deal with. She constantly kept us updated, her communication between the seller and ourselves I believe helped push the sale through quickly and overall she is a lovely person and a credit to the agency. Thank you Tracey!

Lauren R - 9 months ago on rateragent.co.uk

Smooth Operations, And Some Understanding Too...

Manchester City Centre Property Management & Client Account

In our case we want smooth operations, and simple steers when sought, from a professional (enough) outfit. And secondly, as our property is "run as if it was a business" the money side must make sense rather than drain us at every opportunity of the low (effectively 'zero') budget that we might have at any given time, to maintain the property etc. On both sides (service and finance) TG are proving their worth - most recently during a tricky patch when we permitted an early exit request from tenants. We worked closely with various staff at TG, through the different processes of exiting the tenants, property repairs/upkeep, finding new tenants with some good help, and advice, from (especially) Laura, Marc, and then (the excellent and efficient) Gabriel through to a smooth and speedy resolution. On this current form we are pleased with the service and happy to stay with TG....

Mr T Birch - 9 months ago on rateragent.co.uk

Maintenance/ Ref/ Appt 45 The Sorting Office

Manchester City Centre Property Management & Client Account

Assistance from James, ref, above mentioned. James Allen, off Thornley Groves, Manchester Office

Thomas L - 9 months ago on rateragent.co.uk

Abby Was Amazing!

Manchester City Centre Sales & Lettings

Abby was amazing helping us get our new flat! Great communication all the way through the process, and worked really hard to get us a good price. Allowed us to view as soon as possible while working around both our schedules, and was really informative when we we had any questions about the process. We are first time renters so it was reassuring to have someone so nice and helpful to be there for us! Professional, friendly and more than helpful from start to finish!

Adam L - 9 months ago on rateragent.co.uk

Rental Of 33 Bancroft Road Hale

Thornley Groves

Excellent service polite professional and efficient. Rachel was a real start from start to finish. Definitely I would recommend them. David Leape

David L - 9 months ago on rateragent.co.uk

Professional And Caring Staff At Thornley Groves - Manchester City

Manchester City Centre Property Management & Client Account

Confirming how helpful in providing detailed information and professional liaison between Landlord and Tenant and able to achieve successful outcome of the matter being dealt with. Thank you Milena.

Ian R - 9 months ago on rateragent.co.uk

107 Kielder Square

Manchester City Centre Property Management & Client Account

The outgoing tenants left the flat in an awful state - rubbish, filth eveywhere. The checkout report wasaccurate and harrowing. The agent acted quickly and cleaned the place up and did essential repairs and decorating. It was re-marketed quickly. Very happy with the response time and quality.

Robert P - 9 months ago on rateragent.co.uk

Lovely Manner, Great Communication, Proactive And Supportive

Manchester City Centre Sales & Lettings

The conduct of Natalie in one of my recent leasehold investment purchases has been excellent. She provided useful and timely communication to me in a situation where the freeholder was in no rush to support the transaction so this input was key to keeping things moving in the sale.

Richard S - 9 months ago on rateragent.co.uk

So Dependable And Couldn't Have Asked For A Better Agent.

Manchester City Centre Sales & Lettings

Natalie was fantastic from acceptance of the offer to the final moment of completion. As expected from the solicitors the communication was poor to say the least. Natalie however was always ahead of the game and kept me up to date daily. She was a fantastic go between and kept excellent relations with both the buyers and my solicitors, feeding me information as and when she got news. This enabled me to remain calm and prepare for the move. I can't fault the experience I have had dealing with Thornley Groves and will certainly recommend them to anyone looking to sell or buy a property. Natalie you are a breath of fresh air in the property sector of business. Thank you!

Ali King - 9 months ago on rateragent.co.uk

Maintenance Issues

Manchester City Centre Property Management & Client Account

I have had to contact Chuck on 2 occasions to deal with plumbing issues. On both occasions he has been very helpful and has dealt with the problem immediately.

Gill M - 9 months ago on rateragent.co.uk

Excellent Customer Service.

Manchester City Centre Property Management & Client Account

We've been dealing with Will now for several weeks, within that time his help and service to us has been excellent. We've dealt with many agents over the years and most have been sub level when it comes to resolving any issues. But with William if he says he will help he does. We'd recommend him 100% to any other customers out there.

Pm - 9 months ago on rateragent.co.uk

Rental Arrears At Collier Brook Industrial Centre

Manchester City Centre Property Management & Client Account

Andrew persivered with a complicated arrears problem at the above site and, through great dilligennce achieved a positive result. He was thoroughly professional throughout.

Anthony P - 9 months ago on rateragent.co.uk

Excellent Service, Exceeded Expectations

South Manchester Property Management

I called Scott at 9am Tuesday morning to let him know the shower had broke in the property I rent. Scott was extremely efficient, communication was excellent and I had a new shower fitted by 1pm the same day!!! Amazing, thank you so much.

Gemma K - 9 months ago on rateragent.co.uk

Excellent Property Management Service

South Manchester Property Management

We have a flat in Baguley and Thornley Groves have let and managed our property for many years, We have always been very happy with the service provided never more so than in the last week where the team quickly and efficiently collected a late rent payment from our tenant. The communication from Michele Deeks, Claire Cheetwood and Andrew Newman was exceptional and they helped to manage a difficult situation so it was positive for us and the tenants. We are very grateful and wanted to acknowledge that they went above and beyond. Thank you for your efforts - we really appreciate your hard work!

Lauren P - 9 months ago on rateragent.co.uk

Outstanding Professionalism

Thornley Groves

Samantha Rickard has been an absolute model of how to operate with the highest level of integrity and professionalism. In what turned out to be a protracted sale of my mothers property Sam showed great tenacity and focus in trying to ensure that the sale process remained on track. Sam is a superb communicator and has the ability to both create a rapport and develop an excellent working relationship with her client. All of this achieved in my case with us never having met face to face and me being over 100 miles away. Individuals like Sam are rare and she is a real asset to Thornley Groves Without your help, guidance and support the process would I suspect have been much more problematic Thank you Sam for all your help

Adrian D - 9 months ago on rateragent.co.uk

Excellent Professional Service From Jane Sheil Assistant Manager,

Manchester City Centre Property Management & Client Account

Jane has proved to be a thoroughly diligent and professional contact at Thornley Groves.Jane listens to my lettings problems and resolves them speedily without any fuss. She is always so courteous and has friendly manner. Jane is the second employee from the company I have reviewed and I am sure there will be others. Well done to all at Thornley Groves! Terry

Terence Marsden - 9 months ago on rateragent.co.uk

Hand Over Of Property

Thornley Groves

I would like to say I have had the best experience with the assistance from Claire at Thorney groves and would not hesitate to recommend or use them if ever the need occurred in the near future I was so impressed from the moment I commenced dealings with her and the company my situation was resolved with no hassle and she showed great concern so if anyone is thinking about using this company for any of the above go ahead there are great

Susina A - 10 months ago on rateragent.co.uk

Friendly, Approachable And Helpful. Exceptional Service.

Manchester City Centre Sales & Lettings

We were in contact with Laura for a couple of months and were always informed of new property listings meeting our criteria as soon as they became available. We felt Laura really took on board exactly what we were looking for and came back with many suitable properties for us to view. Even after a few cancellations due to properties going off the market so quickly Laura managed to frequently find new properties that could be appropriate. Upon first meeting Laura for viewings, we found she was very enthusiastic and genuinely wanted to help us find the perfect place. She lead us round the viewings with confidence so we knew exactly what we would be acquiring. Laura went out of her way to secure the property for us and kept us well informed throughout. We would highly recommend Laura and Thornley Groves to any family or friends looking for properties.

Chris T - 10 months ago on rateragent.co.uk

Friendly & Professional

Manchester City Centre Sales & Lettings

Pleasure to deal with Jodie at Thornley Groves, she kept me up to date on the progress of re-letting the property and tied in information from other departments. She worked hard to close a prospective new tenancy when there was an issue with referencing, and came up with a solution to help. Quick on email too with regular updates on issues and progress, Thank you

Peter N - 10 months ago on rateragent.co.uk

Great Communication

Manchester City Centre Property Management & Client Account

William Johnson is a pleasure to deal with. He is very personable and a great communicator who is right on the button with valued information just when its needed the most. Thanks for you time William and I look forward to you pulling me out of the of the quagmire again in the near future.

Gareth H - 10 months ago on rateragent.co.uk

Amazing Customer Experience

Thornley Groves

Samantha has been absolutely amazing! She sold my property at the full asking price of £390k in 2 weeks! simply outstanding! Many thanks

Rhonda C - 10 months ago on rateragent.co.uk

Perfect Service

Manchester City Centre Property Management & Client Account

Since being in contact with Chuck I can't explain how much he has helped me with all the repairs in my flat. Within the space of two weeks all repairs that needed were completed. Emails were replied to promptly and communication was solid throughout the process. I can't thank him enough for all his help.

Hannah K - 10 months ago on rateragent.co.uk

Other Agents Should Aspire To Be This Good!

Thornley Groves

We began searching for a property to let and was soon introduced to Samatha Williams after locating an ideal property. Samantha is a credit to Thornley Groves. She looked after our every need, and kept us informed every step of the way. Nothing has ever been too much trouble for her, and I feel as though Samantha has often gone the extra mile to ensure we're happy in our new home. Other agents take notice, Samantha and Thornley Groves have sent the benchmark extremely high! Thank you very much!

Any R - 10 months ago on rateragent.co.uk

Less Than A Week

Thornley Groves

Fantastic friendly staff move heaven and earth for you! Wonderful company highly recommend!

Gemma T - 10 months ago on rateragent.co.uk

Very Effective Agents. Well Informed And Very Professional Staff. Would Recommend

Thornley Groves

Michael B - 10 months ago on rateragent.co.uk

Brilliant Service

Thornley Groves

Me and my partner were searching for a property to rent for 2 months, we had plenty of viewings with many different agency's, although even when we expressed interest in taking a particular property, some of the other agencies had little urgency to pass on applications to landlords, subsequently resulting in ourselves loosing interest or the property being offered without ourselves being informed. However, we viewed 3 properties with thornley groves (the 3rd we are currently residing in) after the first 2 viewings, agents rang the following day to recieve our feedback on the properties and offer us further viewings and information of any new properties that were available, we were made to feel they value there customers due to this. Thornley groves agent (young man) rang me the following day after the 3rd viewing, he offered to negotiate a lower ppm with the landlord which me and my partner were really pleased with. During the application process (fee's, credit checks, referencing) we liased with Clare from Swinton thornley groves, She replied promptly to every email and call and continues to do so if we require any further information. overall, me and my partner are pleasantly pleased with thornley groves Swinton, the process was very professional, timely and we feel secure that they will help resolve any issues (if they arise) in the future.

Jade T - 10 months ago on rateragent.co.uk

James Allen At Salford

Manchester City Centre Property Management & Client Account

Awesome detail, feedback and follow up at the checking out stage. Thank you!

Sara C - 10 months ago on rateragent.co.uk

Excellent

Manchester City Centre Property Management & Client Account

James, ( Allen ) kept me informed at all times with regards to my let/property. I was able to act on his information and this assisted with my relet of my property.

Tom L - 10 months ago on rateragent.co.uk

Property Management

Thornley Groves

Thornley Groves have managed my rental properties for around 15 years and have always provided a courteous and professional service.

Kate A - 10 months ago on rateragent.co.uk

Very Helpful Throughout Application And During Tenancy

Manchester City Centre Sales & Lettings

Gabrielle was our main point of contact throughout the application process for our tenancy and her clear and prompt communication made the process very smooth. As we had just joined with Thornley Groves, Gabrielle provided a professional experience and was very helpful with all queries and questions we had about our flat and tenancy. Since we have started the tenancy she has continued to support any queries and has been a pleasure to deal with making her a credit to the Thornley Groves team.

Tom H - 10 months ago on rateragent.co.uk

Very Efficient And Helpful Resolving Issues

Manchester City Centre Property Management & Client Account

Working with William since the start of our tenancy he has been very efficient in terms of his clear and prompt communication around resolving issues we had with the furnishings and parking with our tenancy. As we had just joined with Thornley Groves, William provided a professional experience given the initial troubles and was very helpful throughout the process until they were sorted out. He has been a pleasure to deal with and is definitely a credit to the Thornley Groves team.

Tom H - 10 months ago on rateragent.co.uk

Professional, Conscientious, Supportive

Thornley Groves

In all of our interactions with the staff at Thornley Groves, Altrincham, we have found them to be responsive, organised, and professional in every way. As an expat family, we've also appreciated the extra support that Thornley provided to navigate concerns (water utility bill on "rateable value", etc) that may otherwise seem obvious to others.

Mark S - 10 months ago on rateragent.co.uk

Jo Ingram

Thornley Groves

Jo Ingram has been outstanding assisting me with issues I had, as a landlord living in Australia it gives me peace of mind knowing I can trust and rely on people in this way. A huge thank you to Jo & Thornley Grove for all their assistance. absolutely second to none. I look forward to meeting you in person Jo when I visit in August.

Lisa Young - 10 months ago on rateragent.co.uk

Marvellous Marc Lynam !!

Manchester City Centre Sales & Lettings

I have had many experience with multiple letting agents but I have to admit that Marc Lynam from Thornley grooves Manchester city center is the best one I have come across. He has been helpful to us and has always been ready to answer all our queries. My wife call him Mr. Know it all. He has answers to all our questions. I am definitely going to recommend thornely grooves and Marc to all my friends and colleagues. Big cheers to Marc and his team.

Amol Mane - 10 months ago on rateragent.co.uk

Amazing

Thornley Groves

I love this company it's great always there helpful whenever I've had a problem. If I would recommend I would say go with Thornley Groves they are really good and always at the end of the line to help me whenever I've needed it. Also I've been dealing with Scott George he's such a great guy. Always replies back and is polite and has helped me in every way or found me a solution. Guys if you are renting use Thronley Groves.

Anisa M - 10 months ago on rateragent.co.uk

Very Flexible And Helpful

Manchester City Centre Sales & Lettings

Marc Lynam, Senior Lettings consultant was really helpful in getting us into the property and did everything he could to be flexible and get answers for us on any questions we had as soon as possible. Always reachable and very approachable with any issues our end..

Anonymous - 10 months ago on rateragent.co.uk

Very Good Letting Experience

Manchester City Centre Sales & Lettings

I have my property let by Thornley Groves and found the letting team (Oliver, Marc and Gabrielle) has been very helpful throughout the process, Gabrielle Roberts who is our letting adminstrator has been responsive, informative and follow through to all of my questions and requests. It has been a very good letting experience and all the services provided are highly appreciated!

Tk Alice L - 10 months ago on rateragent.co.uk

Excellent Service

Thornley Groves

Very efficient overall. Knowledgeable staff who know the market well.

Simon G - 10 months ago on rateragent.co.uk

Pleasant, Attentive And Courteous Service

Thornley Groves

Thornley Groves are the predominant agent in the Hale/Bowdon area. Michael Groves was able to instil a positive, work ethic from the top. Nowadays it remains an agency with experience, tact, diplomacy and a zest to please. They are an agency you can rely upon for first rate service in my opinion.

Milton F - 10 months ago on rateragent.co.uk

Very Professional, Efficient And Friendly

Manchester City Centre Sales & Lettings

Abigail helped me to secure the flat I wanted in a short amount of time. Paper work was ready for me to digitally sing and submit within couple of hours. Abigail has an excellent interpersonal and customer service skills which makes her a valuable asset for Thornley Groves Definitely one of the best experiences with a letting agency.

Khalid H - 10 months ago on rateragent.co.uk

Lovely Lori

Manchester City Centre Sales & Lettings

We thought Lori was the best estate agent we came across on our search for new home. And we met big bunch of them. Lori is very friendly, helpful and pleasure to deal with.

Miss M - 10 months ago on rateragent.co.uk

Sold For Full Asking Price Within A Week!

Thornley Groves

TG were fantastic throughout the process of selling our home and we would definitely recommend them to anyone who needs an Estate Agent with great knowledge of the area. Chris came out to value the property and promised he would do his best to sell the house and get the amount we wanted and he did just that! Chris managed to sell the house within a week for the full asking price, we couldn't be happier! The service we received from start to finish was outstanding and Carolyne provided exceptional customer service from the minute the offer was agreed up until completion keeping us informed of any updates and doing everything she could to keep the sale running smoothly which isn't always an easy thing to do! We would like to thank everyone at TG Sale but especially Chris and Carolyne for their continuous help and support throughout the sale we can't praise them enough!

Verity R - 10 months ago on rateragent.co.uk

Overall A Good Letting Agent

Thornley Groves

I feel that Thornley Groves provided a much quicker service to its tenants when it was Barlow Costley. Overall the service provided was good. I feel that when moving out and getting my deposit returned they charged me way too much for cleaning fees although I did leave the property in a clean state. However they argued that I did not. Deborah Goodman was very professional and helpful to deal with and also when I was going through a difficult time they were very helpful and sympathetic especially Deborah.

Lisa R - 10 months ago on rateragent.co.uk

Mariese Kirkham

Manchester City Centre Sales & Lettings

Mariese Kirkham has been outstanding throughout our first house purchase. She remembered our preferences months down the line and was able to helps find us the perfect flat. Mariese has excellent communication skills and is always very fast at responding to any queries. We can't praise Mariese enough - buying our first property has been stress free and easy, all thanks to her. Thank you so much!

Kirsty M - 10 months ago on rateragent.co.uk

Excellent Service

Thornley Groves

Thornley Groves in Sale & Altrincham are the letting agents for over 50 of our properties. they are extremely efficient and always respond to problems quickly and effectively. Colin Scarborough has an excellent rapport with clients and tenants in fact went above and beyond with one of our tenants and visited her outside of normal working hours in his own time to resolve a problem.

Adrienne K - 10 months ago on rateragent.co.uk

Excellent Communication

Thornley Groves

Thornley Groves Sale branch assisted with the purchase of my wonderful first home. Making the process very simple and easy. Any queries were speedily dealt with by a great team, who kept me up to date at all stages. Thank you to Jade and Chris for their patience! Thank you both

Victoria J - 10 months ago on rateragent.co.uk

Apartment Issues

Manchester City Centre Property Management & Client Account

Matthew was a pleasure to deal with as he was very professional and polite. He kept me updated on the progress of the jobs that needed doing regularly and ensured they were done properly to a high standard.

Cabbar B - 10 months ago on rateragent.co.uk

Looking To Purchase An Apartment Locally As A 'buy To Let'

Thornley Groves

Once we had decided that we wanted to purchase an apartment in Urmston, we found two in the local paper that sounded very interesting, both with Thornley Groves. On visiting their office, we were introduced to Samantha Williams who immediately arranged viewings of both properties. We made a quick decision on the Manor Park apartment which is situated in a very pleasant and quiet location. From that moment, Samantha guided us through the purchase with an extremely professional and friendly manner. She had obviously been working hard with marketing the apartment in anticipation of a successful completion as, within a couple of days, she presented us with a shortlist of possible tenants. We are happy to say that the property is now let and the tenant is also extremely happy.

We would like to thank Samantha for making the transaction totally seamless and stress-free and we would not hesitate in recommending Thornley Groves to anyone thinking of buying or selling a property. Mark, the manager at the Urmston branch, has a super team who always made us feel welcome.

Terry & Pat L - 10 months ago on rateragent.co.uk

Amazing Agent

Manchester City Centre Sales & Lettings

Laura was the first agent we dealt with and the only one we needed. She was on the ball and so quick to find us what we were looking for. Couldn't of been happier with her help!

Freya P - 11 months ago on rateragent.co.uk

Good Professional Service

Thornley Groves

From a realistic valuation (not one designed to hook in and not deliver on) through to expertly guiding through a few issues with our purchasers on the way the service was very good. Commitments met, calls return and we were kept updated through the process.

Paul T - 11 months ago on rateragent.co.uk

Likeable Staff!

Thornley Groves

After a horrible house hunt around Manchester and many encounters with moody, uninterested, estate agents who were just along for yet another viewing..., Sam from Thornley Groves in Urmston helped us secure our dream house which we will be moving in to in a couple of weeks! After dealing with a number of estate agents in the area I can honestly say that the staff at Thornley Groves were very personable and like-able. Likeability is so important if you are looking to them to secure your dream home with the seller and I have no doubt had a huge part to play in securing our new home!
Thanks to all the team at Thornley Groves, especially Sam, and see you in a couple of weeks when we get the keys!
Cat xxx

Catherine D - 11 months ago on rateragent.co.uk

Efficient And Fast !

Manchester City Centre Sales & Lettings

Special thanks to Valentina Gabrielli. I was coming from Paris and she was very friendly and helpful for my first day in England and the flat was found very quickly ! I would more than 100% recommand Thornley Groves to anyone looking to rent !

Kévin L - 11 months ago on rateragent.co.uk

Sale Of 3 Houses At Roseneath Road, Urmston

Thornley Groves

We instructed Thornley Groves in Urmston on the sale of three houses we constructed on Roseneath Road, Urmston. We had consulted Thornley Groves throughout the build process and were impressed with their pro-active approach and knowledge of the local area/current market. Our main point of contact was Mark Latham, who showed great enthusiasm and expertise from the outset. We were provided with a personalised service whereby no stone was left unturned by the agents. Indeed, we very much felt like they prioritised our sales leading us to feel valued as a client. They produced a high spec brochure advertising our properties, the lines of communication were open at all times and nothing was too much trouble. We would have no hesitation in using or recommending Thornley Groves, Urmston in the future. As a local housebuilder/developer we are always keen to harness strong working relationships with agents whom we can trust and this is undoubtedly the case with Mark Latham and his team. We very much look forward to working with them in the future.

Kayley H - 11 months ago on rateragent.co.uk

She's Professional,listens And Acts And Keeps Me Informed,natalie Richards

Manchester City Centre Sales & Lettings

The growth and success of Thornley Groves has brought some `Growing Pains'.My biggest moan is the difficulty in speaking to the right person. When Natalie Richards took on the responsibility of my `portfolio everything went brilliantly. She always returned my call and confirmed our decisions on email. Naturally, I was pleased that she took on a different role to broaden her experience. Unfortunately this has meant I have had problems with waiting for replies and constant changes of responsibility. In desperation I phoned Natalie to see if she could help.She listened and sorted out the problem so professionally and sympathetically. Well done Natalie!

Terence M - 11 months ago on rateragent.co.uk

Purchase Of 57 Roseneath Road - Sam Rickard

Thornley Groves

We have just exchanged on 57 roseneath road, Urmston. Samantha Rickard was the agent from Thornley Groves who we met at the property, and she was fantastic throughout the process. She was instrumental in convincing the developer at Branley Homes that we were strong buyers despite Home Estate agents trying to scupper the deal. We knew we were a strong purchaser but without Samantha's help the chances are we would not have been able to go through with this deal. She also chased us up without pestering which was very welcome as it was a very stressful time. Thankfully we have now exchanged and we will be moving into our dream home in the next few weeks. Thanks for your help Samantha. Olie and Catherine D'Albertanson

Olie D - 11 months ago on rateragent.co.uk

Miles Apart From Their Competition! Fantastic Branch!

Thornley Groves

As I have been looking for a property for around 8 months, I had to write a review to let other people know what a fantastic seller I find Thornley Groves in Urmston to be. The team (especially John) have been fantastic and stand out from the crowd! They are friendly, accommodating and thorough, and make us feel like they genuinely want to help us buy a house - and the vendors sell houses. I have had some horrendous dealings recently with agents who don't even TRY, not only to sell houses but to be friendly in doing so. To anyone thinking of buying or selling with this team, I would thoroughly recommend them.

Bl - 11 months ago on rateragent.co.uk

Simply, The Most Dedicated, The Most Professional.

Thornley Groves

Beginning with Sam & Emily, ending with Liz & Charlene, these people are the friendliest and the most sincere group of people that you might come across in property management. Finding home with them has never been more exciting, and they made it all seem so simple and easy. Plus, trust me when I say this, you find them always their for help, 24/7. Thank you again guys.

Abdulkadir Abduljabar A - 11 months ago on rateragent.co.uk

Professional Service When Buying And Selling

Thornley Groves

We buy and sell through Thornley Groves Urmston not just in a private capacity but also as property developers. Their service is extremely efficient, staff well trained and knowledgeable in procedures especially when liasing between legal teams and buyers. They are always willing to assist in sorting out grey areas or potential problems and all i all provide a very professional service.

Gaynor R - 11 months ago on rateragent.co.uk

Very Efficient And Thoroughly Helpful With Prompt Communication

Manchester City Centre Sales & Lettings

Rk S - 11 months ago on rateragent.co.uk

Very Professional Service

Thornley Groves

Ian N - 11 months ago on rateragent.co.uk

Thank You

Manchester City Centre Sales & Lettings

Stuart helps us negotiate with the seller and he acts impartially and professionally. After the agreement, Abigail helps us complete the exchange of contract quite expediently.. We are grateful for their services.

Ho Yi C - 11 months ago on rateragent.co.uk

Excellent Service

Thornley Groves

We use Thornley Groves for all our property rentals and have always received excellent service.. We always have faith that they will find a suitable tenant quickly and they have never let us down. Elizabeth and Rachel are excellent with feedback and communication and make the whole process completely hassle free. I would not hesitate in recommending them.

Anna B - 11 months ago on rateragent.co.uk

Personal, Efficient And Communicative

Thornley Groves

My sale was under £200K so in the realm of property dealers i.e. companies that have property portfolios. It was clear from my sale that individual private buyers were less attractive as potential purchasers because the motive to buy and let seems to be stronger in terms of a 'go for it quick sale'. So in my case I was glad I chose the best Agent in Altrincham because they have a relationship with local property businesses. This is very important when you want a quick sale as we did. So we got a fast sale at the best price and we were alerted every step of the way by TG. Highly recommended.

Paul C - 11 months ago on rateragent.co.uk

Helpful, Honest Salesman

Manchester City Centre Sales & Lettings

I had a horrific time purchasing my apartment because of the incompetent service provided by another estate agent. Thornley Groves however were honest and helpful throughout the purchase. Stuart was approachable and provided good customer service. He acted on matters quickly and I appreciated his great efforts.

Gc - 11 months ago on rateragent.co.uk

Fantastic!

Manchester City Centre Sales & Lettings

Just want to say a massive thank you for a great service! I am not from Manchester and have had very bad experiences dealing with estate agents in the past but Abigail and Lory made everything really easy for me to understand and I found them both extremely honest, friendly and helpful.. I would 100% recommend your services to anyone looking to buy or rent in Manchester.!

Silvija C - 11 months ago on rateragent.co.uk

Property Management Altrincham

Thornley Groves

I have 3 properities that Thornley Groves manage for me in the Altrincham area. The whole team are extremely easy to deal with in all aspects. I would stronlgly recommend them to anyone wishing to either enter the buy-to-let market, or switch from another management company. Having attempted to self manage the properites in the past, I can safely say its the best 5% I have ever spent! Mike M

Mike M - 11 months ago on rateragent.co.uk

Super Efficient And Very Straightforward At All Stages

Manchester City Centre Sales & Lettings

Thornley Groves valued the property and made all potential charges transparent. Another agent also valued the property and were almost aggressively pushy in asking me to sign up with them; this made me back away. On the other hand Thornley Groves were informative and helpful, giving useful advice and friendly support. I would recommend them whole-heartedly.

Valerie B - 11 months ago on rateragent.co.uk

Efficient And Very Professional

Manchester City Centre Sales & Lettings

Stephen helped us with a tenancy agreement following our property purchase from Thornley Groves excellent service all round from every team member - Stephen was friendly Knowledgable and helpful - well done!

Earl M - 11 months ago on rateragent.co.uk

A Pleasure To Do Business With, Very Polite And Professional

Manchester City Centre Sales & Lettings

Stephen has helped me tremndously through one aborted sale, which was no fault of Stephens or Thornley Groves. My solicitor had found a problem with the property and I withdrew without any difficulty at all. My next attempt at purchasing a flat in Manchester was more successful and once again Stephen and Thornley Groves made it an easy transaction. My purchase was at a time when the deadline for stamp duty was closing in so both the estate agent and the solicitor were extremely busy but you wouldn't have know that because the quality of service was excellent throughout. I can not rate the estate agency or Stephen and his team highly enough and I thoroughly recommend them to anybody seeking to purchase property in the Manchester locality.

John S - 11 months ago on rateragent.co.uk

Excellent Service

Manchester City Centre Sales & Lettings

I purchased a property this week from Thornley Groves. The team were very professional, accommodating and punctual at getting the sale through by my deadline. Abbie and Lori went above and beyond to answer my questions and solve any issues I had. Would definitely recommend them.

Nicola S - 11 months ago on rateragent.co.uk

Excellent Customer Service

Thornley Groves

Myself and my husband dealt with Clare Carpenter and she supported us every step of the way. She's an excellent member of staff

Nicola L - 11 months ago on rateragent.co.uk

Exemplary Service Provided

Thornley Groves

We know how important customer service is to an organisation such as yours. We would particularly like to commend Natasha Conway of the Sale branch who gave exceptional customer service. Thornley Groves continues to have our business. We look forward to using your service again. Gratefully, Aiysha & Toseef (MTAG Properties)

Toseef Ahmad - 11 months ago on rateragent.co.uk

A Credit To Thornley Groves

Manchester City Centre Property Management & Client Account

Having recently moved into a furnished property, inevitably, we found that some of the furniture and appliances needed repairing/replacing. This meant having to contact William Johnson our Maintenance Manager, who has honestly been a tremendous help. Will’s friendly and professional manner made him really approachable from the offset, and we always felt that Will took the time to listen and understand our requests. Will worked tirelessly in both having our Landlord approve the requests, and in having the works completed in a timely and accommodating manner. Throughout the process Will has been excellent in keeping us updated and has always kept in constant contact with us. In essence, will has been a pleasure to work with, and is a credit to Thornley Groves.

Arron F - 11 months ago on rateragent.co.uk

Very Friendly, Gave Rapid Results!

Manchester City Centre Sales & Lettings

Laura was very friendly and extremely helpful. In the past I had very bad experiences searching for a property to rent and dealing with estate agents, but Laura made the process very easy and pleasant! After speaking to me about what kind of property I was looking for, she made suggestions for viewings that were entirely appropriate for me. The fact that she had taken interest and had understood very quickly what I wanted, meant that I was able to find a property EXTREMELY quickly, without being shown anything that wouldn't be suitable. Laura made finding a property to rent very easy for me, it was a pleasure to have her help.

Carolyn J - 11 months ago on rateragent.co.uk

Letting

Manchester City Centre Sales & Lettings

I'm impressed that Marc Lynam managed to find a tenant for me in a day!

Swee Foong C - 1 year ago on rateragent.co.uk

Very Postive

Manchester City Centre Sales & Lettings

Marc Lynam was very efficient and honest. We were able to secure a popular property promptly and without any problems

Lauren E - 1 year ago on rateragent.co.uk

Maya Gans

Manchester City Centre Property Management & Client Account

I recently had dealings with Maya Gans in the accounts department of Thornley Groves. Maya was extremely helpful and efficient in resolving some outstanding matters on our account for me. It was a pleasure to deal with someone so willing to help and who quickly responded to my queries.

Maria M - 1 year ago on rateragent.co.uk

Would Recommend To Anyone Looking To Rent!

Manchester City Centre Sales & Lettings

My letting agent Marc has been fantastic throughout the whole process. From finding the apartment me and my friend were looking for to ensuring that it is perfectly ready for us to move in to. The friendly service and warm welcome should be shared to encourage people to go for the Thornley Groves excellent service. Highly recommend!

James W - 1 year ago on rateragent.co.uk

Excellent Service

Manchester City Centre Property Management & Client Account

When my boiler stopped working, Zara had someone sent out the very same day. Very pleased.

David F - 1 year ago on rateragent.co.uk

Friendly And Efficient

Thornley Groves

Staff at Thornley Groves have always made themselves easy to contact throughout our recent purchase and we have found them to be throrough and efficient throughout the process. Carolyne in particular has been excellent in keeping us informed of the progression of the purchase and has always been both friendly and professional. We would recommend their services to others looking to buy or sell in the area.

Emily H - 1 year ago on rateragent.co.uk

Hale Rentals

Thornley Groves

The Team at Thornley Groves were professional efficient and most importantly Customer Focused.. We were dealt with not as Tenants but as individuals. We were informed at every stage of the process and nothing we asked was too much trouble.. An excellent operation where everyone takes responsibility and works well together. I would highly recommend..

Philip M - 1 year ago on rateragent.co.uk

I I Am Vey Pleased With The Help I Have Had From Samanther In Finding A New Tennant For My Flat

Thornley Groves

Samanther has ben most patient in finding the right people who are a very pleasant couple and I hope will be happy in 1a Bendemeer. I am sure we will get on well.

Pat N - 1 year ago on rateragent.co.uk

Very Approachable And Helpful

Thornley Groves

The service we received as first time buyers was fantastic. The staff were very knowledgeable and helpful and offered us support through the whole sale process, especially when we encountered some difficulty with completion. We would definitely recommend and use again.

Jh - 1 year ago on rateragent.co.uk

Fantastic Service

Manchester City Centre Property Management & Client Account

Zara went out of her way to ensure that the repairs on my property were actioned as efficiently as possible. She always followed up on any agreed actions and after everything was completed she waited a while before confirming that the repairs were completed correctly with myself. Fantastic service Thank you Zara

Jonathan H - 1 year ago on rateragent.co.uk

Very Impressed!

Manchester City Centre Sales & Lettings

We contacted Thornley Groves to help us find a property to rent and extremely glad we did. Abby was really helpful, professional and friendly. She matched us up with a great flat. Really outstanding communication throughout.

Robert B - 1 year ago on rateragent.co.uk

Fantastic Service.

Thornley Groves

Very friendly and personable. Couldn't have been more helpful. Thank you so much. I have previously let through another agent and found their service terrible in comparison to Thornley Groves. I will most definitely recommend :)

Rachel E - 1 year ago on rateragent.co.uk

The Ultimate Professionals

Thornley Groves

I have just sold a property through Thornley Groves for the third time in 5 years and was extremely pleased with their service yet again. All their staff are very professional and courteous and achieve the virtually impossible task of being liked and respected by both vendor and buyer. Particular mention should go to the sales manager, Tracey Bentham, whose prompt responses and attention to the minutest detail were a constant source of assurance during the sales process.

Adrian H - 1 year ago on rateragent.co.uk

Help In Renting A Flat

Manchester City Centre Sales & Lettings

We had a great pleasure working with Ms Abigail Cocker. She was very helpful, knowledgeable and most importantly helped us to find a flat. We would definitely recommend her to everyone looking for a place to rent or buy.

Bartosz Ziemkiewicz - 1 year ago on rateragent.co.uk

Efficient And Knowledgeable Agents

Thornley Groves

Understands landlord requirements very well John and Clare always respond to emails & general communication is very prompt back office support is very good so paperwork is handled efficiently Great team to work with

Ahmed N - 1 year ago on rateragent.co.uk

A Real Asset

Manchester City Centre Sales & Lettings

Laura has been attentive from the moment I made contact with Thornley Groves. She sent numerous emails all detailing properties that perfectly met our search criteria. If Laura hadn't called and suggested that we view the property we eventually secured, then we wouldn't have given the advert a second glance - we viewed the property purely on her recommendation, and she hit the nail on the head. Laura has been helpful and really pleasant to work with, without making a nuisance of herself. There is a lot to be said for that when you are busy with work and other things as well as flat hunting! I would certainly recommend Thornley Groves, and more so Laura to other people in the future.

Sinéad M - 1 year ago on rateragent.co.uk

My Letting Managed With Complete Peace Of Mind.

Thornley Groves

I was previously letting my property with Barlow Costley when I leant that Thornley Groves had taken over. I did some research on TG and they appeared to be a very professional business so I transferred my let to them. I needn't have worried. Initially John Williams paid me a visit at the let and he explained everything very clearly and answered any questions. On a day-to-day basis the let is administered by Clare Carpenter who again is very supportive and communicates whenever necessary any issues. My tennants have had the odd issue and a couple of them I couldn't rectify from North Wales but as usual Clare got everything sorted. I am 100% happy with TG managing my let and would heartily recommend them.

Chris L - 1 year ago on rateragent.co.uk

Professional Staff And Professional Service,

Thornley Groves

Thornley Groves have managed two properties on my behalf for quite some time, and I'm extremely pleased to write a review stating that due to the professional service they offer I have complete peace of mind. Suitable tenants have been found quickly and I have always been updated with relevant information regarding tenancies, payments, changes to legislation etc. which is extremely important to any landlord. Each member of staff I have dealt with has been approachable, friendly and helpful. Particular mentions go to Tricia Fearnley at the Swinton office who has been very tactful. fair and supportive when the occasional problem has arisen with tenants over the past 12 or so years. I'd also like to make reference to Claire Cheetwood (now based in the Altrincham office) who has been my main point of contact for many years, undertaking numerous negotiations between tenants and myself in a very efficient and effective manner. Any maintenance issues at the properties (which inevitably occur from time to time) have always been resolved in both an economical and timely manner by professional trades people - as recommended and arranged through Thornley Groves. If you're a property owner looking for a for a reliable Management company and you're not sure who to trust then I'd highly recommend Thornley Groves. A big thanks to all the team! DH

Debbie H - 1 year ago on rateragent.co.uk

Clare Carpenter Has Been Very Helpful Though Out The Process Of Renting The House.

Thornley Groves

Sidra S - 1 year ago on rateragent.co.uk

Excellent Service

Thornley Groves

The agents have been helpful from start to finish. When I was relocating and had very little time to view properties they arranged lots of viewings on one day and nothing was too much trouble. Once I had decided on a property to rent Claire was nothing but helpful and made the process very easy! They have been great since dealing with any queries I have had. Excellent service!!

Leanne J - 1 year ago on rateragent.co.uk

Smooth Flow

Thornley Groves

Renting a property through thornley grove. Process from veiwing to signing lease very smooth. Clare carpenter always happy to take any questions and concerns. Fantastic service from start to finish

Ashleigh M - 1 year ago on rateragent.co.uk

Always Helpful And There When Needed

Thornley Groves

Any problems or queries and Clare is always friendly and helpful, everything is sorted efficiently and at a time that suits me.

Lauren R - 1 year ago on rateragent.co.uk