New Tenants Claim Thornley Groves, Northern Quarter, are Head and Shoulders above other Manchester Lettings Agents.

If you’re a tenant looking to rent a flat, house or apartment in and around Manchester City Centre and you are not sure which rental agents to turn to, then read the letter we’ve received below from a satisfied tenant and call Thornley Groves on 0161 245 1111 now for a service you can trust:

“Dear Mr Groves

Re  104 T H

I wish to draw your attention to two of your members of staff at the Northern Quarter Branch, Lucy Raines and Daniel Castille.

We have recently moved into one of your properties and have dealt primarily with Lucy and Daniel. As first time tenants we were naturally apprehensive and we literally pestered both Lucy and Daniel for over two weeks! Yet still they remained professional and completely patient with us. They succeeded in achieving our desired moving in date and were totally accommodating in meeting with us to sign the contracts.

Lucy – Has been a real star! We have dealt with her on numerous occasions and the level of service she provided was unrivalled in comparison to other agents we have dealt with. She made the process as stress free as possible, and fun! Lucy made sure everything went through in time for us to move in, and her organisation ensured that there were no hurdles in our way.

Daniel – Again, he was worked really hard to ensure we moved in on the date we wanted. He responded to our questions and emails way beyond normal office hours. (10PM) This level of customer care was way beyond our expectations and was such a breath of fresh air! It saved us evenings of worrying and made sure the process was as enjoyable as possible.

It is worth mentioning that from the outset Thornley Groves were head and shoulders above other letting agents in Manchester, you showed up to viewings, were knowledgeable about your properties and the letting procedure and informed us of alternative apartments which may have suited our requirements. It may sound as if that is an obvious requirement of a letting agent but it certainly wasn’t the case in our experience, you were the only ones who did this!

Please pass on our thanks to both Lucy and Daniel, we are extremely grateful! We look forward to dealing with yourselves over the course of our tenancy.

Richard G”

We work hard to provide unrivalled customer satisfaction and it’s our clients and customers we want to impress with service that exceeds their expectations, yesterday our hard work was rewarded when we were honoured with a National award as a direct result of customer satisfaction.

Thornley Groves Estate Agents won the Prestigious Silver award for best UK small Letting Agent Chain.

The ESTAs 2010 were presented yesterday at the Marriott Hotel Park Lane London as the industry honoured the best estate agents in the UK.

The awards were presented by Phil Spencer of Location Location Location at a lavish lunch and ceremony attended by 450 of the UK’s top estate and letting agents.

The agents were recognised for their excellent customer service, as voted for by their clients during 2009. 

Phil Spencer said: “the great thing about the ESTAs is that the judges are the customers, they are not about impressing a panel of industry experts or how well you write your submission or answer questions in a telephone interview, but about the things agents do every day for their clients and customers”

The Letting agent results were determined by research carried out amongst both Landlords and Tenants both of which are a tricky group of people to impress, and these people were asked a series of questions about the service they have received from their letting agent.

Michael Groves  who attended the event is delighted for his team “A very large part of our business is lettings, we are Manchester City Centres and indeed Trafford’s busiest letting agent, our Property Management Department is trusted by thousands of landlords, when dealing with such volumes of flats to let and property rentals it’s important that our people and our systems are the best, this award proves that Thornley Groves have superb people delivering effective and reliable solutions for both Landlords and Tenants, achieved by having some of the best Letting and Management procedures in the whole of the UK”

Over 19,000 votes were received, making the ESTAS the largest survey as well as the most meaningful award scheme in the industry. Spencer also pointed out that there were no categories for the likes of best marketing campaign or lifetime achievement in the industry – “These don’t mean anything to the consumer, these awards are purely about the consumer experience,” he said.

Jason Watkin Operations Director of  Thornley Groves confirmed “an award that recognises customer service is very satisfying, every business strives to give good customer service but it can only be delivered if the employees at every level understand and respond to the needs of their customers every day.  I want to say a huge thank you to our Lettings Managers and our Property Management Department Managers along with members of their respective teams. Our Landlords and Tenants have received a service that motivated them respond to this competition so positively and has put Thornley Groves up there with the best the UK has to offer”

Below are the Results

Best Estate Agent in the UK

Porter Glenny, Barking & Dagenham – Gold
House-Hut – Silver
Sparks Ellison – Bronze

Best Small Estate Agent Chain
Porter Glenny, Essex – Gold
Dale Eddison, Yorkshire – Silver
Bassets – Bronze

Best Large Estate Agent Chain
Countrywide – Gold
Webbers – Silver
Your Move – Bronze

Best Letting Agent in the UK
Martin & Co Glasgow – Gold
Palmer Snell, Wells – Silver
Kerrigans – Bronze

Best Small Letting Agent Chain
Linley & Simpson – Gold
Thornley Groves – Silver
Homes4u – Bronze

Best Large Letting Agent Chain
Countrywide Residential Lettings – Gold
Martin & Co – Silver
Your Move – Bronze