New Tenants Claim Thornley Groves, Northern Quarter, are Head and Shoulders above other Manchester Lettings Agents.

If you’re a tenant looking to rent a flat, house or apartment in and around Manchester City Centre and you are not sure which rental agents to turn to, then read the letter we’ve received below from a satisfied tenant and call Thornley Groves on 0161 245 1111 now for a service you can trust:

“Dear Mr Groves

Re  104 T H

I wish to draw your attention to two of your members of staff at the Northern Quarter Branch, Lucy Raines and Daniel Castille.

We have recently moved into one of your properties and have dealt primarily with Lucy and Daniel. As first time tenants we were naturally apprehensive and we literally pestered both Lucy and Daniel for over two weeks! Yet still they remained professional and completely patient with us. They succeeded in achieving our desired moving in date and were totally accommodating in meeting with us to sign the contracts.

Lucy – Has been a real star! We have dealt with her on numerous occasions and the level of service she provided was unrivalled in comparison to other agents we have dealt with. She made the process as stress free as possible, and fun! Lucy made sure everything went through in time for us to move in, and her organisation ensured that there were no hurdles in our way.

Daniel – Again, he was worked really hard to ensure we moved in on the date we wanted. He responded to our questions and emails way beyond normal office hours. (10PM) This level of customer care was way beyond our expectations and was such a breath of fresh air! It saved us evenings of worrying and made sure the process was as enjoyable as possible.

It is worth mentioning that from the outset Thornley Groves were head and shoulders above other letting agents in Manchester, you showed up to viewings, were knowledgeable about your properties and the letting procedure and informed us of alternative apartments which may have suited our requirements. It may sound as if that is an obvious requirement of a letting agent but it certainly wasn’t the case in our experience, you were the only ones who did this!

Please pass on our thanks to both Lucy and Daniel, we are extremely grateful! We look forward to dealing with yourselves over the course of our tenancy.

Richard G”

All the Thornley Groves’ offices are open for business as usual over the Bank Holiday Weekend Saturday 28th May to Monday 30th May inclusive with the exception of Manchester City Centre offices which close on Sunday.

Our South Manchester Offices in Hale, Altrincham, Sale & Urmston will be open 9.30am – 5pm

Our Manchester Offices at Whitworth Street West, Tib Street (Northern Quarter), John Dalton Street and Chapel Street (Salford) will be open all day everyday 9.30am – 5pm except Sunday.

Property Management

IMPORTANT INFORMATION FOR TENANTS

IF YOU ARE A TENANT IN A PROPERTY MANAGED BY THORNLEY GROVES, Please note we do not offer a 24 hour management service and our South Manchester Property Management Department will be closed April 22-25 inclusive.

Our City Centre Property Management Department will be open on Saturday May 28th & Monday May 30^th 9.30am – 5pm.

Outside of these hours tenants may wish to organise their own emergency remedies by calling the appropriate utility providers or the emergency services as follows:

Gas leak – National Grid on 0800 111 999.

Fire Service on 999.

Break in – The Police on 0161 872 5050.

The vast majority of property issues can wait until the next working day when you will be able to contact your Property Manager. Our entire Property Management teams, their titles and direct dial telephone numbers are listed on our web site. Any of them can be emailed on firstname.surname@thornleygroves.co.uk

Thornley Groves have Rented 1,181 properties in the first 8 months of 2009 – that’s 34 tenants moving into one of our landlord’s homes every week of the year so far and we’re getting busier as the year goes by.

With one of the slickest Letting and Management operations around, we receive praise from landlords and tenants every week complimenting us on the speed with which we find a tenant and move the tenant in, minimising void periods for landlords and allowing tenants to move in exactly when it suits them – any day 7 days a week !

We are however becoming a victim of our own success. The shortage of new build completions especially, in the City Centre but also in South Manchester, means that we are running short of stock and are finding it difficult to satisfy demand for well presented conveniently located homes, especially furnished ones that are ready to move into right away.

If you have a property that’s vacant or about to become vacant, contact your nearest Thornley Groves office now – we’ll match your property to one of our high quality tenants in record time and deliver the return on your property investment that you deserve!  We have over 700 tenants registered, actively looking for a home to rent today!

Call NOW on 07802 941 411 to arrange a FREE consultation for your City Centre or South Manchester Rental Property or click here http://www.thornleygroves.co.uk/valuation-request/