We work hard to provide unrivalled customer satisfaction and it’s our clients and customers we want to impress with service that exceeds their expectations, yesterday our hard work was rewarded when we were honoured with a National award as a direct result of customer satisfaction.

Thornley Groves Estate Agents won the Prestigious Silver award for best UK small Letting Agent Chain.

The ESTAs 2010 were presented yesterday at the Marriott Hotel Park Lane London as the industry honoured the best estate agents in the UK.

The awards were presented by Phil Spencer of Location Location Location at a lavish lunch and ceremony attended by 450 of the UK’s top estate and letting agents.

The agents were recognised for their excellent customer service, as voted for by their clients during 2009. 

Phil Spencer said: “the great thing about the ESTAs is that the judges are the customers, they are not about impressing a panel of industry experts or how well you write your submission or answer questions in a telephone interview, but about the things agents do every day for their clients and customers”

The Letting agent results were determined by research carried out amongst both Landlords and Tenants both of which are a tricky group of people to impress, and these people were asked a series of questions about the service they have received from their letting agent.

Michael Groves  who attended the event is delighted for his team “A very large part of our business is lettings, we are Manchester City Centres and indeed Trafford’s busiest letting agent, our Property Management Department is trusted by thousands of landlords, when dealing with such volumes of flats to let and property rentals it’s important that our people and our systems are the best, this award proves that Thornley Groves have superb people delivering effective and reliable solutions for both Landlords and Tenants, achieved by having some of the best Letting and Management procedures in the whole of the UK”

Over 19,000 votes were received, making the ESTAS the largest survey as well as the most meaningful award scheme in the industry. Spencer also pointed out that there were no categories for the likes of best marketing campaign or lifetime achievement in the industry – “These don’t mean anything to the consumer, these awards are purely about the consumer experience,” he said.

Jason Watkin Operations Director of  Thornley Groves confirmed “an award that recognises customer service is very satisfying, every business strives to give good customer service but it can only be delivered if the employees at every level understand and respond to the needs of their customers every day.  I want to say a huge thank you to our Lettings Managers and our Property Management Department Managers along with members of their respective teams. Our Landlords and Tenants have received a service that motivated them respond to this competition so positively and has put Thornley Groves up there with the best the UK has to offer”

Below are the Results

Best Estate Agent in the UK

Porter Glenny, Barking & Dagenham – Gold
House-Hut – Silver
Sparks Ellison – Bronze

Best Small Estate Agent Chain
Porter Glenny, Essex – Gold
Dale Eddison, Yorkshire – Silver
Bassets – Bronze

Best Large Estate Agent Chain
Countrywide – Gold
Webbers – Silver
Your Move – Bronze

Best Letting Agent in the UK
Martin & Co Glasgow – Gold
Palmer Snell, Wells – Silver
Kerrigans – Bronze

Best Small Letting Agent Chain
Linley & Simpson – Gold
Thornley Groves – Silver
Homes4u – Bronze

Best Large Letting Agent Chain
Countrywide Residential Lettings – Gold
Martin & Co – Silver
Your Move – Bronze

Do you have a property to rent or need a reliable Managing agent?

Thornley Groves Residential Lettings and Property Management department have developed an enviable reputation that over 2000 landlords rely upon.

Through our network of offices we have one of the widest selections of quality homes to rent in City centre and South Manchester, we attract hundreds of enquiries every week from fully referenced reliable tenants who you would be more than happy to rent your property to.

After providing our landlords with honest and achievable advice on likely rental values and then providing our landlords with ongoing feedback, everything we do is designed to provide the best possible service to prospective tenants and ensure they find the accommodation they are looking for and fast.

Some letting agents try and claim that they have tenants that others don’t, in this day and age that’s simply not true the Internet has made sure of that.

Thornley Groves home rentals are featured on all of the major property portals including Rightmove, findaproperty, Globrix, Primelocation and Zoopla.

Tenants consider every property with every letting agent because they’re frightened of missing something, the biggest difference between letting agents is how the agent handles enquiries from tenants and that’s something every landlord should investigate before instructing a letting agent to market their property.

Do the agents you are considering have the resources, the knowledge and experience as well as the quality of staff that you want to rent your home?

Thornley Groves letting agents have a higher staff to property ratio than other agents, the team are uniformed, they know and understand their stock, they earn commission and they’re enthusiastic – they are our most important marketing tool and we choose them carefully.

We equip them with sophisticated criteria matching software, we allow them to go out and meet tenants to show them property, we don’t use part time viewing reps or rely on landlords to do all of the viewings – the more we interact with the tenant the better we’ll understand their needs.

We’re open all hours, all day every day until 9pm on a Wednesday and on a Sunday when many agents close we’re here all day – so that prospective tenants with busy lives can be taken care of.

Once you’ve let you may want to use the services of our property management department, it’s here to ensure that your tenant takes care of your property, pays the rent on time. Our property management department aims to eliminate the hassle that many landlords experience, you’ll be allocated your own property manager who’ll inspect your property during the rental, oversee any repairs and resolve any problems.

Your property manager will create inventories to ensure that the condition of your property and its contents is taken care of and nearing the end of the tenancy we’ll handle the renewal or the timely re marketing of your property to minimise any void periods, maximising the return on your investment.

You NEED a letting agent that understands tenants and how best to manage a property, 2000 landlords can’t be wrong.

So contact us now for a free no obligation rental valuation and some reliable marketing advice click http://www.thornleygroves.co.uk/valuation-request/

We’ve made sure we’re easy to find by becoming Number 1 on Google just type “Estate agents Manchester” and you’ll see Thornley Groves on top of every other estate agent.

Visit our web site and make an online enquiry or telephone your nearest office. We think you’ll notice the difference.