Manchester Letting Agent, Stacey Fox, Receives High Praise
This review of Manchester Estate Agent, Thornley Groves, was recently sent to the Manager of the Salford City Branch to thank them for their service.
People are so often quick to complain and criticise but we also love to hear when our service has hit the mark, as in this instance:
“Hi Jonathan – we wanted to write to the Management of the Company to express our gratitude to Stacey for achieving the impossible for us and for the wonderful service we received from Thornley Groves.
After meeting with six estate agents, we knew we hadn’t found ‘our guy’ or ‘our gal’; the one person who would go that extra mile for us. We had a tight timeline to find the most wonderful flat we could afford in Manchester after arriving in the UK unexpectedly from Libya due to the war. We knew nobody and the only tool we had was a map of the city. When Stacey responded to our email she informed us of a property that suited all our needs so we met her at the building hoping to see something great after viewing two units that were disasters with another firm.
The first unit we viewed wasn’t suitable but while there she received calls from the office and set up two more viewings for us which was great because we were only in the city for the day. Immediately we were impressed by her proactive approach and realized we had found ‘our gal’. When her colleague showed up with a vehicle because it had started to rain we knew we wanted to rent a flat from Stacey and Thornley Groves. She was enthusiastic, explained everything clearly, solved some problems that arose and gave us time to discuss things since we were really rushed. Her efforts helped us find a beautiful place to live and a new beginning which we are truly grateful for.
We would certainly recommend Stacey and Thornley Groves to anyone looking for excellent service and product in the UK property market.”
Susan and Rob S