Moving home?

If your property is managed by Thornley Groves, you can report a problem here, 24 hours a day, 7 days a week and track its progress.

PLEASE NOTE: We are unable to arrange maintenance on properties we do not manage

If you are renting a Landlord - Managed property, problems must be reported to your Landlord directly . Landlord contact details are provided within your Assured Shorthold Tenancy Agreement.

Scroll down and select one of the options below, determined by the geographic location of your property.

At anytime in case of EMERGENCY the following numbers may be useful

Gas Leak - National Grid on 0800 111 999

Fire Service & Police (EMERGENCY) - 999

Break ins - Police (non emergency) on 101

Should you experience a situation where your property is unsecured (i.e., due to a break-in attempt) please contact the following:

In case of a broken window - Manchester Glass on 0161 292 8444

In case of broken locks - Pro-Locks on 07766 135 960

Lost Keys - We suggest to Google a 24 hour Locksmith near you HOWEVER you may wish to save money and sleep at a friends house until we reopen as we will have a set of keys.

IMPORTANT - Select which area your report relates to according to which branch handles your property

Report a fault online - please complete and send the following form

About you and how to contact you...

Your title (required)

Your full name (Required)

Your email (Required)

Best telephone number to call (Required)

Alternative telephone number to call

Best time to call? (Required)

About your rental property...

Which area is your property located?

Your rental property address (Required)



Postcode (Required)

About the problem or fault...

Please describe the problem/fault giving as much detail you feel will help us to assist you quickly (Required)

If you have taken a photo of the problem/issue then please add it here...