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Customer Care

Marit Schep

Customer Care Manager and PA to Managing Director

Hi I'm Marit,

I look after the customer care department at Thornley Groves.

If you have a problem which you've not yet been able to resolve with our in-branch teams then I'm here to help turn that around.

You'll find some dedicated links on this page for sending compliments, comments and complaints but please feel free to call or message me directly if you'd prefer.

Please give me a call or send me an online message and I'll do my very best to assist in resolving any problems as quickly and efficiently as possible!

Call Marit on 0161 245 1117

Compliments, Complaints or Comments?

Our teams at Thornley Groves always do their very best to deliver the highest levels of service to all customers in every situation.

If we get it right and you'd like to send some words of praise to a person or team then you can do so here.

If we haven't hit the mark this time and you'd like to give comments or make a complaint then we're genuinely sorry that's the case, but we are keen to listen to you and resolve any problems as best we can.

Click one of the buttons below to begin...

Customer reviews for the Thornley Groves teams...


Excellent Service

I have been very impressed by Thornley Groves, the have been very efficient and helpful at every stage in the process.. My particular thanks go to Gabrielle Roberts and Jordan Simms who have b...

Heath B - 7 months ago on rateragent.co.uk

Top Guy

A pleasure to deal with.keeps me updated on my property on a regural basis. By far the best agent ive dealt with these last 8 years,and i have had a fair few. When he sets out to do something,h...

Stephen M - 8 months ago on rateragent.co.uk

Fantastic Service

I've been speaking to Laura for a week now and viewed two properties yesterday with her and she was fantastic. She really understands what we are looking for and did a great service. So much...

Stefan S - 4 months ago on rateragent.co.uk

Great Service Received

The process I have been through letting a flat in Salford Quays from Thornley Groves has been professional and expedient. Gabrielle has been diligent in dealing with our requests and has always t...

Craig G - 3 weeks ago on rateragent.co.uk

16/18 Lloyd Street
Altrincham
WA14 2DE

0161 941 4111

customercare@thornleygroves.co.uk

Branch Opening Times

Monday 08:30 - 17:00

Tuesday 08:30 - 17:00

Wednesday 08:30 - 17:00

Thursday 08:30 - 17:00

Friday 08:30 - 17:00

Saturday Closed

Sunday Closed

Any questions? Get in touch with Head Office branch here...

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