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Tenants Love TG

July 4, 2011 4:49 pm
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Tenants Love TG


New Tenants Claim Thornley Groves, Northern Quarter, are Head and Shoulders above other Manchester Lettings Agents.


If you’re a tenant looking to rent a flat, house or apartment in and around Manchester City Centre and you are not sure which rental agents to turn to, then read the letter we’ve received below from a satisfied tenant and call Thornley Groves on 0161 245 1111 now for a service you can trust:


“Dear Mr Groves

Re  104 T H

I wish to draw your attention to two of your members of staff at the Northern Quarter Branch, Lucy Raines and Daniel Castille.

We have recently moved into one of your properties and have dealt primarily with Lucy and Daniel. As first time tenants we were naturally apprehensive and we literally pestered both Lucy and Daniel for over two weeks! Yet still they remained professional and completely patient with us. They succeeded in achieving our desired moving in date and were totally accommodating in meeting with us to sign the contracts.

Lucy – Has been a real star! We have dealt with her on numerous occasions and the level of service she provided was unrivalled in comparison to other agents we have dealt with. She made the process as stress free as possible, and fun! Lucy made sure everything went through in time for us to move in, and her organisation ensured that there were no hurdles in our way.

Daniel – Again, he was worked really hard to ensure we moved in on the date we wanted. He responded to our questions and emails way beyond normal office hours. (10PM) This level of customer care was way beyond our expectations and was such a breath of fresh air! It saved us evenings of worrying and made sure the process was as enjoyable as possible.

It is worth mentioning that from the outset Thornley Groves were head and shoulders above other letting agents in Manchester, you showed up to viewings, were knowledgeable about your properties and the letting procedure and informed us of alternative apartments which may have suited our requirements. It may sound as if that is an obvious requirement of a letting agent but it certainly wasn’t the case in our experience, you were the only ones who did this!

Please pass on our thanks to both Lucy and Daniel, we are extremely grateful! We look forward to dealing with yourselves over the course of our tenancy.

Richard G”

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