Sent: 29 January 2012 17:14
To: Mark Latham - Urmston Office
Subject: Re: thank you

Dear Mark

Just a little note to say thank you for all your hard work in selling our property. I know my brother has been in to thank you and Fiona for all your hard work in selling for us, but I also wanted to write a quick note to thank both you and Fiona for everything you have done. It took 5 months to sell the house which in the current climate I think is very good - I know sometimes we were all disappointed when the first couple of buyers failed, but you found new buyers extremely quickly, and at last we have the house sold to a buyer who I hope, once he has made his alterations, will be as happy in it as my parents were and Paul and I as we grew up in it. Thank you once again, it was a pleasure working with both of you, and for your prompt and regular updates throughout the selling process, these were greatly appreciated especially by me - being many miles away.
With very best wishes
Kind regards
Sally M

Sent: 11 January 2012 17:36
To: Jonathan Gold
Subject: THANK YOU AND WELL DONE
Jonathan - a quick email to say how impressed I was with the letting of my house. From confirmation meeting you on Saturday to the following Tuesday introducing tenants at full asking price, you and the team certainly worked quickly to get a great result.....I am VERY HAPPY! Thank you very much.

Also - professional and friendly service from Stacey and Faye - great ambassadors for your business!

Well done Thornley Groves!

Patrick

Date: 14 December 2011 15:23:54 EST
Subject: Praise for Charlotte Perkin

Dear Mr Groves
I am landlord of a property managed by Thornley Groves and would like to let you know how impressed I have been with the support and service provided by your Managed Property Manager, Charlotte Perkin.

Over the last few months my husband and I have had to deal with a stressful situation with our tenants but this has been made easier by support from Charlotte. She returns calls and responds to my questions in a timely fashion and consistently behaves in a professional way. She is a credit to your firm.

I think it is all too easy to point the finger and criticise when unhappy with something, so I believe it is important to take the time to give praise where it is due. Hence my email.

Best wishes
Jane H

6 December 2011
Hi Chris
I hope you are keeping well. Everything went well on the day of completion, as you said - so once again, thank you for all your
hard work and support. I am sure Mr and Mrs Y, as well as ourselves, are very grateful to you for your infinite patience and tact.

Once again, thank you to you and your team.

Kind regards
F and K B

11.11.11
Dear Stuart
Many thanks for the most professional, courteous and enthusiastic manner that you and your staff dealt with the sale of our property, continually updating us with the ongoing progress.
Kind Regards
Dave and Anna

From: J B
Sent: 29 August 2011 21:10
To: Charlotte Perkin; Keeley Child

I just wanted to say a big thank you, especially to Keeley for all of your efforts on our behalf over the past few months. We would also like to thank Keeley for the very professional service we have received over the past three years whilst renting through Thornley Groves. We would happily use Thornley Groves again in the future and wish you well in all you do.

Thanks again

J and H

From: P T
Sent: 31 August 2011 10:09
To: Michele Deeks

Hi Michele

I spoke with Rachel from the Altrincham office yesterday evening regarding my deposit.

I'd also like to thank yourself and everybody at Thornley Groves for all the help and support you have given me throughout my tenancy. Your customer service as a company has been exemplary, and nothing was ever too much trouble. Hopefully see you all again in the future.

Many Thanks
Philip

From: SF
Sent: 15 August 2011 21:49
To: Tracey Bentham
Subject: Thank you

Dear Tracey,
Just to say a very big thank you for all your help and hard work with our house purchase! We really appreciated that you kept us informed throughout and were always so helpful - it made such a difference.
All the best for the future,
S and C

From: Lee.M
Sent: 08 August 2011 10:28
To: Manchester SG
Subject: Feedback

I just wanted to pass on my thanks to Paul Olverson who dealt with my
Purchase of the flat. This was a difficult purchase for a number of reasons
and took almost 6 months to complete. During this
time Paul kept me fully informed of what was happening, he went out of
his way to tackle the issues and speak to the vendor's solicitor, my
solicitor and the management company, at times it felt as though Paul
was the only one who knew what was going on and was in control

Without Paul's hard work I'm sure that things would have taken much
longer and indeed the sale would have probably fallen through

Thanks to Paul, if I ever need to sell / rent my flat Thornley Groves
will be the only estate agent I will consider

Lee M

Dear Mr Groves,

I have taken the time to write this email to express my thanks to your
manager Tracey at your Altrincham branch.

The staff and Tracey have handled the sale of my property in a
professional and helpful way and I feel I have to commend Tracey as she has
provided a caring service which makes a big difference to the other
estate agents in Altrincham, of which I have had personal experience.

Well done we will certainly use Thornley Groves again.

Regards
rob c

From: Z O
Sent: 23 July 2011 00:12
To: Christopher Beck
Subject: Re: Compliments

I would like to say that Christopher has done an amazing job as our
lettings negotiator for the flat we received. I'm pleased with his
services as he was very helpful in convincing us to get the flat and
handled everything in a very professional manner. On a scale of one to
10 I'll give Chris a 9.5.
Kind regards,

Dear Michael,

We have been delighted with the exceptional service provided by your
Hale & Altrincham offices. With a special mention for Tracey who has dealt with
us in a most professional way.

Thank you very much!

All the best,

D & S S

Date: Mon, 11 Jul 2011 16:22:51 +0100
Subject: Re: Available Manchester Properties

You've been a great help with my property search. Best of all letting agents by a mile!!

Happened to take a 1 bed directly with Urban splash but wanted to say thanks for all your effort and time.

Best regards and luck in the future (not that you need it providing such a good service).

MH

From: B C
Date: 21 July 2011 14:22:23 GMT+01:00
To: Compliments
Subject: Adam Fielding
Dear Sir/Madam. Just a short note to convey my massive appreciation to Adam Fielding who has resolved two issues for me at times when I have really needed some assistance. I have found him to be prompt, always approachable, as well as willing to assist where and when he can.

He is in my humble opinion, a very good advert for your company.

Kind regards,

R C – South Africa

From: M C
Sent: 18 July 2011 17:40
To: Daniel Mitchell
Subject: Re: Sale of U Road

Hi,

Thank you to everyone in the Sale office who has had to put up with my highly emotional and volatile temperament over the last 7 months!!!!!!

I truly appreciate all the hard work and commitment from all of you that have dealt with this sale.

Cheers

M

M C

Dear Mr Groves
Re: 104 T H
I wish to draw your attention to two of your members of staff at the Northern Quarter Branch, Lucy Raines and Daniel Castille.
We have recently moved into one of your properties and have dealt primarily with Lucy and Daniel. As first time tenants we were naturally apprehensive and we literally pestered both Lucy and Daniel for over two weeks! Yet still they remained professional and completely patient with us. They succeeded in achieving our desired moving in date and were totally accommodating in meeting with us to sign the contracts.
Lucy – Has been a real star! We have dealt with her on numerous occasions and the level of service she provided was unrivalled in comparison to other agents we have dealt with. She made the process as stress free as possible, and fun! Lucy made sure everything went through in time for us to move in, and her organisation ensured that there were no hurdles in our way.
Daniel – Again, he was worked really hard to ensure we moved in on the date we wanted. He responded to our questions and emails way beyond normal office hours. (10PM) This level of customer care was way beyond our expectations and was such a breath of fresh air! It saved us evenings of worrying and made sure the process was as enjoyable as possible.
It is worth mentioning that from the outset Thornley Groves were head and shoulders above other letting agents in Manchester, you showed up to viewings, were knowledgeable about your properties and the letting procedure and informed us of alternative apartments which may have suited our requirements. It may sound as if that is an obvious requirement of a letting agent but it certainly wasn’t the case in our experience, you were the only ones who did this!
Please pass on our thanks to both Lucy and Daniel, we are extremely grateful! We look forward to dealing with yourselves over the course of our tenancy.

Richard G

I have just successfully let my flat for a 4th time in a row through your Chapel Street branch
I have previously dealt with a number of other letting agents in Manchester and have found myself drawn away from the rest and use you now exclusively
This is 100% down to the level of service I have received on a consistent basis from Jonathan Gold
I have found him to be enthusiastic, reliable, honest, efficient and a pleasure to deal with. He always returns messages immediately, is persistent when dealing with 3rd parties, and is exactly what you want to have as a resource as a landlord.

Simon W

Thanks again Jason

Hi Jason, just to let you know, we have completed today and the sale went through at the full asking price! I would just like to thank you for your help in this matter Jason. Please could you also note that Matt and in particular Greg have been fantastic in driving this matter forward. They have more than matched our enthusiasm to progress this matter in seemingly unrealistic timescales and have achieved the impossible, resulting in me now being sat in the garden of my new house! They dealt with the matter with reassuring professionalism and impeccable courtesy and kindness. I would not hesitate to use you guys again and will recommend you to anyone who requires the services you provide. Thanks again and hopefully see you soon. All the best. Rupert

Rupert

Stacey Fox - Compliment
Hi Jonathan - we would like to express our gratitude to Stacey for achieving the impossible for us which we feel honoured to put in writing for the company.

After meeting with six estate agents, we knew we hadn't found 'our guy' or 'our gal'; the one person who would go that extra mile for us. We had a tight timeline to find the most wonderful flat we could afford in Manchester after arriving in the UK unexpectedly from Libya due to the war. We knew nobody and the only tool we had was a map of the city. When Stacey responded to our email she informed us of a property that suited all our needs so we met her at the building hoping to see something great after viewing two units that were disasters with another firm.

The first unit we viewed wasn't suitable but while there she received calls from the office and set up two more viewings for us which was great because we were only in the city for the day. Immediately we were impressed by her proactive approach and realized we had found 'our gal'. When her colleague showed up with a vehicle because it had started to rain we knew we wanted to rent a flat from Stacey and Thornley Groves. She was enthusiastic, explained everything clearly, solved some problems that arose and gave us time to discuss things since we were really rushed. Her efforts helped us find a beautiful place to live and a new beginning which we are truly grateful for.

We would certainly recommend Stacey and Thornley Groves to anyone looking for excellent service and product in the UK property market.

Susan & Rob

Hi Mark

I just wanted to thank you and all your team at Thornley Groves for the professionalism you portrayed in selling my house so promptly.
I am very grateful for the way you handled the sale at what was a very stressful time for me.
I would be more than happy to recommend you to family, freinds and acquaintances

Kind regards

Kate M

Subject: RE: Britton House
John
Thank you also for all your help in administering our move out of Britton House. It helped the whole process run relatively smoothly. The apartment was very comfortable and was ideal for us whilst we completed our work contract in Manchester. Both yourself and James Akrill have been very helpful throughout our 18 month stay. Many thanks to you both.
Best Regards
Linda

Linda H

Subject: Re: St Georges Island
Hi Matthew sorry its taken so long to write this mail.I just wanted to say thank you for all your help with the sale of my apartment. You made it easy and quick and I will definitely recommend Thornley Groves and Yourself to anyone I know who is thinking of selling their property
kind regards
Yvonne

Yvonne H

I would like to let you know how effective and reliable I found your employee, Steven Gilmour, to be in respect of a recent (serious) problem we had with our flat.

Our flat is in a large complex and a leak was found to be coming into flats beneath ours. The suspicion was that it was emanating from our flat. Steven attended the property many times (often at short notice) and liaised with the company managing the building, in order to resolve the problem. Because of the difficulty in locating the leak, the issue went on for a number of months. Steven kept us up to date, with comprehensive reports as to the position and responded very promptly to any queries we raised. The position was resolved today in our favour, in large part due to Steven's persistance and professionalism in dealing with the issue. I couldn't have asked for him to have handled the issue in a better manner.

Karen H

Michael

As I am sure you are aware, I’ve bought from you again - I completed today.

I would like to place on record my thanks to your staff in the Hale office who have made the buying process easy and painless.

Stuart has been very professional and special thanks to Sarah Lilley who has been supportive and helpful throughout and who is a great ambassador for your company.

Regards,

Brian

brian.b

Hi Mark,

Thanks once again for your help in selling my house.
Thornley Groves has given me excellent service and achieved a quick and troublefree sale, at the price I was looking to achieve. As a first time seller I also found you extremely helpful in guiding me through the process.

Best Regards
Simon

Simon

Dear Blair,

I just wanted to thank you for all your support in searching for an apartment for me in Manchester. You were the only estate agent who cared to search and call me regarding property regularly. A real professional service.
If I should need the services again I will surely be in contact with you.
Thank you so much regards
Asiya

Asiya

Hi Julia,

I must say of all the people showing us apartments you were definitely the most helpful and by far the best at your job!

Thanks again,

Shane

Shane J

I just wanted to commend one of your staff, Paul Olverson, for his help when looking for a new property - it is very unfortunate that the property we eventually found was not on Thornley Groves' books, but having dealt with about 5-6 agencies over the course of our search, we were seriously impressed with Paul's efforts to go the extra mile and provide fantastic customer service to us - really felt that he knew what he was talking about with the area and each property, and we were really quite disappointed when our new home was with another agency!

Many thanks,

David F and Kevin B

David F

Hi Rachel,
I would just like to say "thank-you" to you for the excellent level of customer service I received from you when viewing The Icon development, at very short notice, the other week.

You were a breath of fresh air compared to some of the agents I've had dealings with recently. I was beginning to lose faith and thought that Mary Portas was right!

You were professional yet personable, well informed about the development and others in the area. Unfortunately Icon 25 didn't 'do it' for me but was well presented and I'm sure it was snapped up.

The general public, me included, are all too quick to complain when we receive poor customer service but very slow to heap praise on an individual or organisation who deserve it. It was a pleasure meeting you & dealing with you, even if I didn't buy 'the product.

Thanks again

Regards
Phil

Phil McN

Dear Douglas,
I just wanted to write to express my gratitude to you and all of your team for the successful sale of 59 G Road.
The service provided by your team is always very professional and efficient but at the same time your staff are always friendly and eager to provide any assistance that they can. Please pass on my thanks and appreciation to Richard, Tracey and the rest of the team.
I should also be grateful if you would pass on my thanks to Lauren and her team, including Sarah Tarmey, who continued to provide help and advice during the tenancy of the property.
I would not hesitate to use Thornley Groves again in the future and to recommend your firm to others. Please keep up the excellent customer service.
Best wishes for the future.
Yours sincerely
Andrew C

Andrew C

Hi Gregg,
We have just returned from Manchester following K’s move into the flat; it really is a fantastic place and was worth waiting for.
I know that K would join me in thanking you for all your efforts to make this transaction happen. There’s no doubt in our minds that your prompt and professional approach from dealing with the vendor, recommending a good Solicitor to allowing a ‘measuring up’ visit following exchange made the whole experience a much less stressful and happier one.
We would have no hesitation in recommending Thornley Groves to friends and in particular to you as an efficient, friendly and professional Sales Consultant.
Kindest regards
J

Gregg Harris

My apologies if this email is unnecessarily early given that it's only April, but myself and my partner are currently renting a property in Altrincham with Thornley Groves, and have found Michele Deeks to be extremely helpful and professional throughout our tenancy.
We are planning to move to Castlefield in August, and Michele has recommended that I contact you both as we're keen to remain with Thornley Groves for this move too. Please can you advise what the best process is for flat-hunting at this early stage?
Thanks so much,
Jon

Jonathan W

Good afternoon Michael,
I just wanted to e-mail you to tell you how pleased I am of the service I have received from Lauren Hamilton. She has recently rented out my apartment on Kentmere Road. It has been a pleasure dealing with Thornley Groves and will most definitely use you as a company in the near future.
Kindest regards,

Cheryl M

Cheryl M

Dear Mr Watkin

The purpose of this letter is to advise you of the superb representation by two of your number in particular.

Following a several month stay in hospital Christopher Bond was superb support and help and, under the circumstances, I don’t know how he kept his patience with me!!!  Due to my now impaired vision and balance he arranged assisted viewings which proved to be such a relief to me ad probably a better sales tool to Thornley Groves!!!

As Chris’s schedule became increasingly more hectic, I liaised with Carolyne Nicol who, also proved to be a consummate professional and incredibly patient with me.  She, as a female, established a wonderful rapport almost feeling like a friend.

The support, guidance and steadying assurances of these two operatives within your organisation has quite literally probably kept me alive.  Their reassurances have kept my natural anxiety at bay.

I should like to thank Thornley Groves for their sterling work during the lengthy sales period.  And, by Thornley Groves, I do mean Christopher and Carolyne. They were my sole contact and damned good they were.  Their work can only be commended to the highest level.

Thank you again for the professional and caring help afforded to me by the company as a whole.  I look forward to conducting my life via Thornley Groves again.  Perhaps not waiting another ten years as I did this last time.

Yours sincerely


B F N

B F N

MikeI thought I would drop you a mail with regards to Stuart concerning the way that he has dealt with me over the last month.
He has been absolutely outstanding in the way that he has listened to what I wanted, he produced it, negotiated it, then concluded it!!!
What has impressed me the most is his Professionalism, Helpfulness, Industry knowledge, Business Understanding, Empathy to personal circumstances [for me and the Vendor] and spending time to ensure all my questions were answered.
….just brilliant.
So much so, I am now an absolute advocate of Thornley Groves and have every intention for at least the first year, subject to completion of renting Haigh Lawn via yourselves.
Great company and fantastic people.
Thank you again Marcia
Kind Regards
Marcia B

marcia.b

Dear Andrew,
We are recent tenants at Vicus Apartments in Manchester, having found this property through Thornley Groves. We would like to pass on our appreciation of Amy Connelly, with whom we have recently dealt with. Amy has been very helpful throughout the process, maintaining regular contact when viewing properties, and subsequent to placing an offer. She is also very knowledgeable, capable of answering an array of queries in respect of the letting process, the property, and the city. Having only recently moved to Manchester, this proved invaluable.
Amy’s attitude to her clients is noteworthy. Given the motivation, Our experience of estate agents to date has been tainted by their transparent desire to ‘clinch’ a deal. Presumably, this is a motivation for all of your staff, however, we felt that the advice given by Amy was honest and sound, and also that the properties selected for our viewing were representative of our stated preferences.

We will have no hesitation in recommending Amy, and Thornley Groves to our colleagues, friends, and family. She is an asset to your business and we would be grateful if you would pass on our gratitude.
Kind regards
Ben D and Zoe

Ben D

Dear Mr Watkin
Having sold our house through your Sale office just recently, my husband and I wish to thank Chris Bond for the very professional manner in which he dealt with our sale. In a difficult climate, our property was on the market for over 18 months.
Because of the professionalism that Chris showed, we decided that we would continue with Thornley Groves sole agency agreement as we did not believe that any other agent could have done a better job. We are pleased that we have now completed and would like to thank him in particular.
The manner in which Chris dealt with what became a very difficult situation in the end was nothing less than excellent.
Kind regards
Karen Butler JP
Sean Butler

Jason Watkin


Having approached numerous Estate Agents, prior to the introduction of HIPS, we chose an Agent whose valuation was in the mid-range of the valuations received and put our 4-bedroomed house on the market. At this stage, we hadn’t approached Thornley Groves. Later in the year, we lived to regret not having approached TG at this stage.
The agents we had considered ‘offered the earth’ in terms of their marketing strategy. Whilst initial ‘viewings’ were numerous, we only had one potential interested party, but they wished to offer considerably less than the asking price. As the Summer months approached and we entered the School Holiday period, the interest of the Agents began to tail off – so much so that we had to do most of the ‘running’, chasing Agents for up-to-date information, showing prospective purchasers around the house, trying to persuade them to take photographs which demonstrated the potential of the house. Due to a lack of feedback over a two month period, as well as some confusion over appointments for prospective purchasers, feeble excuses given regarding communication, we decided to take on another Agent under a joint Agency agreement.
Again, their marketing ploy promised the earth and they attempted to demonstrate their ‘success rate’. As it turned out, they were even worse than the previous agents. It wasn’t long before we began hunting for another Agent which is where Thornley Groves came into the picture. We shared the concerns that we had had with previous Agents and felt totally reassured that this wouldn’t happen with TG. It is important to say that we never felt let down by Thornley Groves at any stage of the process – from their initial marketing to the final sale of the house.
At each stage, members of the TG team treated us with great respect and humility. Whenever we raised an issue, it was dealt with in a friendly, encouraging and understanding manner which made us feel that we had engaged Agents where we, the customer, really mattered and not the sales figures or personal bonuses.
Regular reviews of marketing strategy, presentation of the house through the brochure, press and internet took place as well as discussing current market conditions. TG proved to be very proactive. Initiatives were suggested, negotiated and agreed upon in an effort to sell the property in a market-place where prices were falling. No stone was left unturned to promote the property and encourage prospective buyers to view the property. A wide variety of people viewed the house, but with increasing higher expectations for significantly less money. It took one telephone call from TG to change our personal direction. We wanted to sell our house, relocate to another area of the country whilst still renting a property in the South Manchester area pending our retirement. It was suggested that we looked in the area we wished to relocate to with a view to putting in offers that were relative to the reduction being suggested by possible purchasers of our own property. This had instant success as our offers were accepted and we agreed to sell to someone who had been tracking our property for at least twelve months.
We found the staff in both the Sale and Altrincham offices efficient, knowledgeable, helpful, supportive, proactive and encouraging throughout the whole process. We will be forever indebted to their professionalism.
May I at this point thank both Chris Bond and yourself for your patience, understanding and encouragement throughout the whole process. We are forever indebted to you both and TG.
Colin

Colin jefferson

Dear Chris,
I would like to thank you and your team in Sale for making the selling of my house both pain free and hassle free.
Everyone I spoke to and dealt with was friendly, helpful and professional. I really appreciated the personal touch and never once felt like I was just another client. I really got the sense that you put yourselves in the shoes of the person selling the house and therefore understand their needs. 
It was great being kept up to date with information on who was going to view the property and their feedback. The house sold really quickly but I have no doubt that these communications would have continued had the house not sold quite as quickly.
I also believe the house sold so quickly because of the advice you gave me  prior to deciding to put the property on the market and the work done by yourselves to sell the property once it was on the market.
I also really appreciated the advice and information on other "things" related to selling the house and being able to pick up the phone and say.....can you recommend.....? You referred me to the solicitors, Rothwell Evans who were also excellent.
I wouldn't hesitate in recommending you to anyone thinking about selling or renting their property.
Thank you once again, 
Caroline James

James, Caroline

Dear Jason / Andrew,
I have just signed up to rent one of your properties and wanted to drop you a note directly around my experiences to date with Thornley Groves.
At the begining of the month I came to Thornley Groves to look for a new apartment. I have just left a contract with another letting agency that was very poorly managed, to the extent myself and my partner were flooded out of our apartment due to numerous failed repair attempts. Due to an extremely frustrating and stressful experience with our previous letting agency I was reluctant to entertain letting through an agency again - I felt my only options were to rush ahead with looking to buy a property or to go to the private letting market.
In the end I did decide to visit a number of letting agency (around 8 - 10), with Rhiannon Thomas picking up our file at Thornley Groves. I am sure you appreciate that when renting through an agency, the professionalism and efficiency of the agency is just as important as the property itself.
When viewing properties it is a very unreasonable expectation that a letting manager should be able to answer every possible question about a property when put on the spot. I fully appreciate the number of properties and fluid nature of the business makes this extremely difficult. However, I do not expect letting agents to attempt to hard sell or bluff their way through questions.
Rhiannon was the only agent we visited that had a genuine response to every question we asked. In the rare event Rhiannon did not have the information to hand - for example a question that was not on the information pack, the response was always 'I am very sorry I do not have this to hand, but I will find out and get back to you'. In each case Rhiannon promptly followed up with a direct phone call with the information to hand. This professional approach really does demonstrate a degree of integrity and respect for clients that it clearly lacking with the vast number of your competitors. Rhiannon did not attempt to hard sell us an apartment once, all the apartments we were taken to view matched exactly our requirements.
In addition to providing professional and informative information, Rhiannon really went above and beyond to cater for our immediate personal circumstances; in the sense we were essentially without a place to live and were on tight timelines to locate a suitable apartment. Rhiannon put a great deal of effort into arranging viewings for us that fit into our schedules with work and sorting out flood damage at our previous apartment.
I am very much looking forward to moving into our new apartment and have the confidence that if any issues do arise, they will be competently dealt with. Rhiannon has given us a level of confidence we did not find at any other agency in Manchester, to the extent that I will be looking to expand my relationship with Thornley Groves when I look to buy over the next year.
I would very much appreciate if you would take my comments as an input into your performance review process - Rhiannon was single handedly responsible for our decision in renting with Thornley Groves.

Kind Regards,

Jon Lillis


Jon Lillis

Dear Mr Groves,
I wanted to drop you an e-mail to say how impressed we were with the service we received from Lauren in the Altrincham rentals office.
We had to find somewhere to rent and move in to at very short notice and the service we got from Lauren was excellent. She was great to deal with, really helpful and extremely organised. Please do pass on our thanks again to her, we're very happy with our rental property on Park Rd.
Kind regards,
Katrina
Katrina Davis

Davis Communications

Katrina Davis


Angie
I hope you dont mind me dropping you a note about Anthony but just thought you should know he's been sensational in dealing with us - I phoned last Thursday to say we have a property we wish to let out and by last night not only had it up and advertised but had taken a couple round for viewing and sorted out their application over the phone this morning
We're just really happy that our letting has been handled professionally and speedily so far and has left us with a very positive reflection of both Anthony and Thornley Groves. As a result we're very happy to continue with the process knowing it is being handled expertly
Just thought you should know so if you wouldn't mind passing on our regards to him it'd be greatly appreciated!
Thanks

Kind regards,
_


Ian Davenport

Executive

Audit UKI


Ernst & Young LLP
100, Barbirolli Sq. Manchester, M2 3EY.

idavenport


Hi Katherine,
We have actually secured a property with another agent since we last dealt with Thornley Groves, so will not require any further viewings. Please remove myself and Nienke from your mailing lists and also remove any and all personal details of ours that you still hold.
I would like to thank you for your efforts in showing us around properties in Altrincham though. I have to admit that I do not hold the highest opinion of letting agents as a profession, as in my view too many are sub standard. However, your effort and general approach was excellent and much appreciated. If we end up moving to Altrincham at some point we will certainly be getting back in touch.
Kind regards,
Jamie

Katherine Tandy


Dear Mr Watkin,

I would like to make you aware how impressed I was with the service offered by one of your staff, Chris Bond, at the Thornley Groves Sale Branch.
Although I have now had an offer accepted on a property with Jordan Fishwich,  I initially placed an offer with Thornley Groves for a property on Briarlands Avenue which was eventually accepted, after 3 further incredments.  At each stage, Chris provided timely updates and even phoned out of office hours (8pm Saturday night) as well as providing me with his mobile phone number.  His dedication and professionalism exceeded what I expected from an estate agent and he gained my trust and respect (which for my generalistic view of the profession was very good going!).  The only reason I pulled out of the Briarlands Avenue was due to the amount of work involved and I know Chris had a tough time convincing the vendor that a £45,000 profit in 8 months with no apparent improvement or modernisation was not feasible in this current climate.  I truly felt Chris acted in both parties best interests and took time to listen to my concerns as well as giving very knowledable advice on the local area.
I am delighted that we have finally found the house that suits us completely and within our budget, however I must admit I was slightly disappointed that the property was not on with yourselves as I was keen to give Chris the business.  However I have recently discovered that our vendor has purchased their new property from yourselves so I am now very confident that the transaction will go smoothly.
As a police officer, who is used to sharing 'the most hated profession' alongside estate agents, I felt I had to commend good service especially in this tough climate and in my opinion, Chris is truly a credit to Thornley Groves and to the profession.  I'm sure I will have dealings with Thornley Groves in the future and I will happily recommend the company to friends and colleagues who all live in South Manchester area.
I do hope you pass on my thanks to Chris and I wish Thornley Groves every success.
Kind Regards
Fiona Jay (maiden name Macdonald hence the email address)

Fi Macdonald

September 2009
Dear Sirs,
I would just like to comment on one of your staff members who I have been dealing with for the past couple of weeks.
Although we unfortunately couldn't find a place suitable during this time, Jon Gold was without doubt the most knowledgeable and helpful estate agent I came across. Whilst taking the time to gain a full understanding of what it was we required, he worked tirelessly to try and meet our needs and making suggestions where possible, and seemed available for viewings at all times, whether late at night or at the weekend. Against Jon, other estate agents in Manchester leave a lot to be desired. I initially couldn't understand why Thornley Groves had higher fees than other agents, but the level of service provided by Jon made me realise that this is a small price to pay.
I work for a firm which takes on a large number of university graduates each year, many of whom are without accommodation in Manchester, and I will definitely be recommending yourselves as the first point of contact for them after the service I received.
Thanks again,
Robert Fogg

Robert Fogg

Hi Fintan -
I just wanted to email in regards to Katie your agent who showed ( and let!) me an apartment in the Wentwood last week.
Having been looking for a flat in the city centre for a while I have experienced a lot of viewings and she was one of the first agents who I really felt cared and was incredibly helpful and informative about the property, she went out of her way to fit a second viewing that same day so my partner could view the property which we then immediately took.
I would love to compliment both her and your company and thank you for your customer service,
Best,
Elizabeth M

Elizabeth M

Dear Lauren,
Re:     Grosvenor Road, Altrincham.
Please find enclosed my cheque for £20.50 to cover the shortfall of funds on my account.
I just wanted to say thank you to you, Katherine and the rest of your team for the work you have put in finding me a suitable tenant so quickly.  I think you and your team are first class at what you do and I found you all very friendly and extremely helpful at all times. All that and very competitively priced as well. I will not hesitate to use Thornley Groves for any future property requirements I may have in the area.
Yours sincerely
Andy C

Andy C

FAO
Michael Groves
I wish to ask you to thank Katherine your rep in Hale office as she has really helped me to find the house of my dreams. She is so professional and helpful.
Many years ago I ran an estate agency, (15 years) and if she had been around then and applied for a post in my company, I would've snapped her up instantly. She is a real asset to your organisation.
Well done for recruiting such a lovely, intelligent and cheerful person.
Thank you
William B

William B


Dear Chris,
I have been meaning to contact you as I wanted to pass on my recommendation for employee Anthony Leech.
Anthony's approach to our search for a rental was very friendly and professional; he maintained a helpful attitude throughout. I feel that Anthony's persistence and obvious knowledge for Sale and the property market greatly enhanced his selling ability, enabling us to find a flat we were very happy with.
Thanks,
Dannielle
Sent using BlackBerry® from Orange

Dannielle N

Hi Michael,
I have just finished a deal with Lauren Hamilton and I wanted to email you as her manager.  Lauren was fantastic to work with – always responsive, polite and conscientious.  The deal was completed in a very short time period and this was largely thanks to Lauren.  Lauren was a delight to work with, I will certainly keep your agency in mind for any future moves to the area!
Thanks, Corinne.

Corinne S


Dear Lauren,
I would just like you to know that I was very impressed with John throughout the marketing of the above property.
He has been extremely professional yet friendly throughout the whole process and let the property in record time.
The tenants John secured for the property were also very complimentary about him.
I wanted to take the time to pass this on as people are all too often ready to complain, yet very rarely give positive feedback.
Please pass on my thanks to John and I will be passing all three properties over to Thornley Groves again when they become available.
Kind regards,
Ian

Ian

Dear Mr Groves,
Just dropping you a line to commend Lauren on all the good work that
she (and her team) have done in managing the re-letting of my property
recently. I always find her to be efficient, friendly and professional.
If you ever want to pack it all in and retire, I'm sure she'd be the
one to take up the reins!
She even went above and beyond the call of duty and was instrumental
in securing the sale of my own house, which is currently being handled
by Stuart at your Hale office. (He's good too!).
Well done for hiring such good staff...don't loose them! Any fool can
set up an estate agency (and I personally know a couple of them!) but
your staff reflect very well on you, particularly in such difficult
trading conditions.
Mark B

Mark B

We sold through your Hale office recently and have never got round to acknowledging Stuart's hard work and patience.  Please pass on our belated thanks to him for his professionalism and 100% effort in what felt, for us, like a nightmare move!
Regards
Jane and Simon M (previously of Elston, Vicarage Lane)

Jane and Simon M

Hi Lauren
I just wanted to drop you a quick line to say what a great experience we've had finding and securing a property to rent with John Bonney in your Altrincham office.
From the very first telephone call I had with John I knew that I was being given good honest advice and that I could trust him to find us a house that was right for us.  Not only has he been absolutely professional throughout, but his great humour has meant that what could have been a stressful time has been a real joy.
Many thanks
Alix

Alix

Hi Keeley,
I’m pleased to hear all went well with the inventory check.  Please could you advise when we can expect to receive the deposit back?
May I take this opportunity to thank you for all your help over the time we’ve been at L Drive.  It’s been great to have someone who is easy to talk to and who doesn’t avoid calls etc.  You’ve made Thornley Groves a pleasure to work with.
Kind regards
Laura KHR Manager

Laura KHR

Lauren,
Hope you are well.
I wanted to drop you a quick note to say how happy I was with the recent service received from John Bonney.
Whilst I did express to you some issues with the service I received from Thornley Groves back In August 09, I must say that the recent letting process with you was completely different. This was 100% down to John and the way he handled the whole process from start to finish.
He is a credit to your business.
Hope to deal with him again in the future.
Regards,
Jamie F

Dear Mr Seldon,
I have recently sold my property in Manchester city through Thornley Groves. I would like to thank you as the Manager for an outstanding service on what was a very difficult sale, due to red tape and Buyers solicitors’ problems. The initial offer was accepted on the 27 11 09 and the Sale didn't complete until the 26th of march 2010.
I understand any successful business is down to good Management and Training so I feel compelled to bring to your attention a member of your staff Gagan Khurana, who has handled the Sale from start to finish, with the utmost professionalism, and unfaltering respect to me during this extremely difficult time, when on occasions I was ready to stop the sale completely. Gagan Khurana I feel is an asset to Thornley Groves and to your success as a Manager. I must also add that all the members of your staff that answered the phone were also incredibly polite and friendly and followed up all my requests.
KIND REGARDS
Ms K S

Ms K S

Dear Douglas,
I would like to take this opportunity to thank you and all your colleagues for the excellent service we received. Our property was sold very quickly and the whole process ran smoothly due to the excellent service your colleagues provide.
Tracey, Sue, Sean and John are a credit to your company they give an excellent service and add that little extra personal touch and when it came to our completion and things got a little stressful, Tracey was there to give her support.
I would recommend Thornley Groves to family and friends as you offer an excellent and professional service.
Looking forward to many happy years in our new home, thank you.
Yours sincerely
Alison R

Alison R

Hi Lauren,
I just wanted to drop you a note and say how delighted I was recently with the extremely high level of customer service and professionalism I received from one of your employees- John Bonney.
I experienced a few difficulties during my application that were due to difficult circumstances relating to my ex partner and him making life extremely difficult for me to move on and rent a new place. If it wasn't for John and the way he handled things I am unsure whether I would have successfully moved into my new place so swiftly and smoothly. He made me feel completely at ease and relaxed during a stressful period of time and took a huge weight off my mind by getting things sorted so quickly.
I wanted to let you know how pleased I was and that I will be recommending John and Thornley Groves to friends and family in the future.
Kind Regards
Andrea T

Andrea T

Hi Lisa, Thanks very much for sending me the property list.From last weekend viewing, Thornley Groves is the best agent among others I've experienced . Your office has provided most professional service including well-described and printed brochure and well presented agent.I am going to have some more viewing with your agents today and would like to thank you to you and your colleagues for efforts and outstanding services you provided.Thanks and regards,Renee.

Renee

Dear Mike
Just a quick note to say thank you & also to point out how excellent a member of your team is.
Tracey dealt with the sale on my late father’s house. The sale went through very quickly but at times I felt like things might not be so smooth. Tracey was extremely professional in her manner and ensured things stayed on track.
A big thank you to Tracey. What an excellent member of staff you have there!
Sharon E

Sharon E

Hi Lauren,
My partner, Heather and I have been in contact with Anthony over the last couple of weeks looking for a rental property in the Hale area. We are moving from London in very short notice and so haven't had the luxury of visiting the area too many times therefore, have relied heavily on good communication from Thornley Groves.
We chose to communicate with you as you came recommended by a friend, a recommendation that I will now pass on. I feel Anthony's efforts do need to be recognised for this project. He has been very professional and I truly wish some of my clients would have his communication skills. Anthony has kept me in the loop on a daily basis and his work has been not only to a very high standard in terms of communication and doing all that he says he will but what I am most impressed with is he has managed to do this whilst achieving his goal in finding us a property in the area we wanted at an affordable price. He has also done this in a professional, honest and friendly manner.
Heather and I have been very impressed with Anthony and would like to congratulate both him and Thornley Groves in making, what could have been a very stressful month, actually quite enjoyable and smoother than could be expected. I only hope the property management representative assigned to us is as efficient. I don't know if you operate a commendation scheme of any kind but should you have one in place I would very much appreciate my thoughts on Anthony being added to his case for future reference/recognition.
Many thanks,
Tim

Selling a house within ten days of the For Sale board going up with snow on the ground in the depths of Winter was no mean feat, but Thornley Groves did it.
Arranging twelve viewings within ten days with carefully selected people – no time wasters – was no mean feat, but Thornley Groves did it.
Securing a good, realistic price in the midst of a housing slump and in the face of a ‘knock-em down’ mentality was no mean feat, but Thornley Groves did it.
Pulling out all the stops two days before completion when the buyer decided he needed more time was no mean feat, but Thornley Groves did it.
Thornley Groves did it because from start to finish they were friendly, helpful, courteous & totally professional. Nothing was too much trouble and unlike other companies, where the odd member of staff makes the difference, everyone at Thornley Groves is a team player.
Thornley Groves did it thanks to Chris, Carolyne, Fiona & all the team at the Sale branch.

Dear Jonathan,
I just wanted to e-mail you to say a huge thank you.  I'm sorry that L and I didn't find a property through Thornley Groves.  Unfortunately due to the nature of our situation, our current lease expires this Wednesday 30th June, we decided to settle for an apartment at Flint Glass Wharf, with hope that we will get everything turned round in time for Wednesday.  We were unable to find the time to view anymore properties today but appreciated you ringing this morning to see how we got on over the weekend.
Through out our search for somewhere for us to live you have been extremely empathetic to our situation and we are extremely grateful for all your hard work.  It was very obvious to us that you went out of your way to help us find somewhere that met all of our requirements and made suggestions that we may not have considered that we were pleasantly surprised with.  It was just bad luck that some of our offers fell through.
It has been a refreshing experience to deal with somebody like yourself who really cares and who has gone that extra mile for us at the risk of gaining nothing.  You are a great representation to the company you work for and a credit to your employer.  Your attitude and work ethic make a huge difference and we were eager to express this to you.  We just wanted to let you know that your hard work didn't go unnoticed and we really do appreciate everything you have done for us.
It has encouraged us to consider returning to Thornley Groves in the future.  So when our contract runs out in 9 months time, you might hear from us again!  Please be sure to forward this e-mail to your manager on behalf of us, we wanted to copy them into this e-mail but were uncertain of their contact details etc.
All the best for the future and thanks again,
Kind Regards,
R and L

R and L

Gents,
Just a quick note to thank you for the excellent level of service I experienced with Thornley Groves. Really pleased at the price I got for my place and although it took an age to complete, you managed to sell it within 2 weeks. I thought the communication throughout the whole process was second to none.


Cheers

James

james m


Hi Chris
Just wanted to say thank you for arranging the replacement of our sofa.
Just got it delivered this morning!!!
We are really happy with your agency, after going through hell with Agent X,
they are so rubbish!!! Can you imagine they organized painting of our flat in the last week of our tenancy, and when we reported that our shower was broken  they came to repair it after 3 months.. not even mentioning other stuff...
When we told you that our washing machine was broken, a guy came to repair it on the next day!! Amazing!

BIG THANK YOU!

Marcela L


Dear Lisa,
I just wanted to confrim for you that we have had an offer accepted on a property, and as such are not currently looking any further. I wanted to take the opportunity to say how impressed I have been with you and the team in dealing with us as customers. You are by far the best agent who we have dealt with, and would be very much inclined to seek your services should we wish to sell a property in the future. Thank you for everything you have done for us,
All the best,
Ben E

Ben E

Hi Angie,
Thanks for sending me details of your latest properties, I have now found something from another agency which seems ideal, however please be advised that the attention I received from Louise Reece was fantastic, she was continually on the ball and her responses were excellent, I am only sorry that I couldn’t find anything with you guys.
Regards
Derek F

Dear Chris,
Hector and I would like to thank you very much for all your hard work and perseverance in helping us to sell our property and find us a fantastic new family home! Selling our property became quite a challenge, particularly while we faced the potential prospect of a mobile phone mast being built immediately adjacent to the house. We thought we would never be able to move, but we got there in the end! We were both very impressed with the fact that you were always contactable by phone or email, even when away from the office and we really appreciate the advice you have given us along the way. Once we had found a buyer, we initially struggled to find a new house that we both liked and were starting to despair when you found us the perfect family home! The final stages before exchange were particularly difficult but you went out of your way to help speed up the process and ensure we completed on schedule.
We are absolutely delighted with our new house and thank you once again for the huge role you played in making our move happen!
Kind regards,
Anne

Anne

Dear Jason,
I just wanted to let you know how pleased my partner and I were with the efforts of Carolyne Nicol and Chris Bond in helping us to sell our house. Especially towards the end of proceedings, when people down the chain were dragging their feet and generally being unhelpful, it was great to know we had people on our side who were doing everything possible to make the deal happen. Their diligence was much appreciated.
Kind regards,
Marcus L

Thank you card received by Hale office 6 August 2010 from a vendor who also purchased through Thornley Groves
“To Stuart, Pat and all at Thornley Groves
Thank you so much for your never ending efforts and enthusiasm in our move!
All the best
Chris & Claire H”

Chris & Claire H

Lauren – many thanks for all your help.
The service I have received from all at Thornley Groves has been first class and may I take this opportunity to thank you and your colleagues for the efficient way in which you have handled matters. Your help has been greatly appreciated, particularly as we are overseas and unable to make much of a contribution ourselves!
Have a good weekend.
Howard

Howard S

Hi Matthew
I have only just had the time to look at this email and the Thornley Groves Marketing is excellent and professional.
I am very pleased with the way Paul has managed to obtain a Buyer in 4.5 days.
Thank you for your advice on keeping the sale price to £250,000.  I guess it was being ready at the right price, right place and right time as they say.
I look forward to liaising with Paul over the next few weeks with regard to the sale.
Many thanks.
Kind regards
Janet L

Janet L


Thank you note to Stuart Howe                                             August 2010
Dear Stuart
We would like to thank you for all your efforts in securing the sale of our old house and purchase of our new house.
You worked tirelessly in achieving this for us and we’re very grateful.
Regards
Mr & Mrs M

Stuart Howe

We were shown round the apartment and decided instantly that we liked it. We went into the office in Altrincham and spoke to John about what to do next. He was extremely polite, friendly and helpful and seemed genuinely interested in us and in helping us. We filled in our application details and he said he would get hold of the landlord asap and let us know the outcome when he did. He phoned us back later that afternoon to say the offer had been accepted and we paid the admin fee to start the referencing.
The service John provided was impeccable.
We are over the moon that everything is now completed and are very grateful to John for all his help. Thanks!

Lauren

Dear Anthony and Lauren
Now that we have concluded the changeover of tenants on N Street (not without it's traumas our end!)  Julia and I would like to thank you both for the enthusiastic and professional way in which the whole process was handled.
Hopefully the tenants will stay for more than 12 months but when they decide to vacate and N Street goes back on the rental market, we would without hesitation come back to you.
Many thanks
Kind regards
Julia and Oliver

Oliver

Dear Lauren
Just a quick email to say how pleased I was with the service provided by John in relation to my rental of the above property. He made the whole moving house process so much easier and I would definitely recommend your services to friends and family.
Regards
Kelly M

Kelly M

Dear Sir
I would just like to say a word of thanks to Angie & Victoria in lettings for all their recent help from alteration of a Tenancy Agreement, installing a letterbox and putting a number on the flat door, they both helped take the stress out of moving. I’d also like to thank Keeley too for everything she has helped me with since moving in. A brilliant team of people.
Thankyou all so much once again.
E W

E W

Hi,
I'm afraid I've rented a place now, so please may I be removed from your email alerts.
I'd like to thank you and your team for their help - I would say the best customer experience on the rental market, helpful, proactive and friendly.
It's just a shame another property had a better combination of price and location.
Thanks
ChrisO

Chris O

Dear Chris,
My Experience with Thornley Groves
I originally contacted Thornley Groves in December 2009 concerning a valuation of my mother’s house as she was in her eighties and entering a nursing home. This was promptly provided by their agent, Daniel Mitchell.
In March of 2010 I contacted Dan once more and the house, now unoccupied, was put on the market. The house remained on the market from March until November 2010 when it was finally sold. During this time the house received the attention of four prospective buyers, three of whom pulled out without explanation at the last minute. One actually pulled out on the day of the contract exchange. Despite this, Dan and Chris at Thornley Groves worked hard to market the house and find each new potential buyer. In all cases they liaised with the buyer’s solicitors and my solicitor ensuring that a constant dialogue was maintained and kept me updated of progress. They also took an active involvement during the house clearing process, allowing access to the house when I was unavailable. They were also cheerful and upbeat during my many visits to the office for updates, culminating with the final visit when the house was sold to the fourth and final buyer.
I was, and remain, very happy with the help, work and effort provided by Dan and his colleagues in the marketing, negotiation and sale of my mother’s house, and I fully recommend Thornley Groves for their service.
Regards,
David R

David R

Hello Rhiannon,
I just wanted to e-mail to say how impressed I have been by the service I have received from one of your consultants, Kirsty Stewart.
I have been searching for a property to rent as our previous rented property was sold. From the very beginning I found Kirsty to be both professional and proactive in trying to find me flats to view. She listened and understood what we were looking for which I have found to be quite rare with other agencies that I have spoken to.
Kirsty empathised with my situation when a property fell though with another agency and got me 3 further viewings when other agencies told me that there was nothing to view.
Although we have now secured a flat I would not hesitate in coming back to your agency and Kirsty if I found myself in the same position again. I will also be recommending your agency to friends who may be looking to either rent out a property or rent a property.
Kind regards
Ruth O

Ruth O

Hi Chris
I would also like to express our appreciation of the fantastic service that Dan has provided  throughout the sale of the Property. From our initial consultation with him we have always been very impressed with his preparation and research and ability to answer questions and provide very unbiased and balanced advice as the sale progressed.  Dan has been incredibly reliable, positive ,energetic in his approach and  proactive;  his sense of humour has also helped to make a difficult sale much easier!
I would appreciate your passing our thanks on to him and wish you all a very relaxing Christmas!
Kind regards
Caroline K

Caroline

Hi Bridget,
I understand these tenants are looking for long term rental after this initial period if they like the area. I would really appreciate it if you looked after them to maximise this potential. I'm not suggesting for a moment that you didn't with the last tenants, very much the opposite.
I find you incredibly professional and trust you implicitly with this contract. And thank you for sorting this out so quickly too...
Many Thanks.
Carlo

Carlo

Hi Sheryl
Thanks for achieving a 12 month let of the City Loft property so speedily which meant having no void period and no loss of rental income.
Thanks again for a great service!
Regards
S D

SD

Hi Andrew,
As you know, we seem to live in a world where we are all too happy to complain about poor customer service, I just wanted to take this opportunity to give praise where it is deserved.
Even though I have only dealt with Mark a few times so far, i am very happy and impressed with the level of customer service i have received. When I contact him either via email or phone, he always gets back to me within a short time frame.
He sets practical and achievable expectations and delivers them e.g. contacting me when he says he will and keeping me up to date in relation to any queries I might have. My impression is that he is prepared to go above and beyond to achieve complete satisfaction for the customer.
Well Done!
Thanks,
Steve

Stephen L

Hi Andrew,
Just wanted to email you to express my satisfaction at the great customer service I have received from your lettings consultant, Sheryl Sweeney, over the last few weeks prior to me moving in to Jacksons Warehouse at the end of this week.
Right from initial registration with Thornley Groves, through various viewings and to any subsequent enquires we had, I have found Sheryl to be highly professional, approachable and willing to go the extra mile to ensure we were happy.
Working in the property sector myself for a fellow agent, I can appreciate the process of moving is exhausting so I can’t thank Sheryl enough for her patience and assistance during this stressful time.
I look forward to moving in.
Kind Regards,
Adam S

Adam S

Hi Bridget
Just received fax confirmation
Also I would like to say that I have been very very impressed by Thornley Groves from start to finish, you have clearly demonstrated (so far) that you are professionals (which I find rare for estate agents)!  You are friendly, helpful, flexible, and get the job done.  I used Homes4U for the past 7 years and due to constant communication problems and poor service I decided I had had enough.  What a great decision that was.
So a huge thanks for making this so easy!
James

P James

Hi Jonny,
Just a brief note to say thanks for your really helpful intervention in the recent rather 'vexed' issue with the matter relating to 64 S House, a property that Thornley Groves has assisted me with for many years now. I know Thornley Groves pride themselves on a 'team' approach and I also realise as a highly experienced manager myself it is always 'tricky territory' when singling out people within that team for particular praise, but nevertheless I do think it right that your role, despite trying circumstances in this case, should be recognised and I am grateful for your 'beyond your call of duty' intervention in ensuring the correct monies arrived in the correct account today!
With good wishes and thanks for your assistance.
K

K B

Hi Michael
I am a friend of Bill’s and we have met on a couple of occasions.
We are moving to Australia soon and are letting the house.
We contacted most of the local agents to learn the process and I am emailing just to say we met Lauren Hamilton during this process and were impressed.
She was friendly and very professional - a great representative for the business, and she is now marketing the property for us.
As people are often quick to complain but never praise, I wanted you to know this.
Cheers
Andrew

Andrew D

I have just sold my house subject to contract through Thornley Groves in under two months! Given the current climate I am delighted at such a fast sale and to a first time buyer. From the off I was assured that I was dealing with a professional company when I saw the very flattering photos taken of my property by Thornley Groves.  The manager of the Urmston branch, Mark Latham, reassured me over the quiet December / January period that things would pick up and that I had nothing to worry about because he was sure that my property was pitched at the right price. The property was thoroughly marketed in the local press, on Rightmove, a board was placed outside the property and the property was marketed in the shop window.
When dealing with any organisation it is vitally important that the face to face contact with staff and the first impressions left are positive and this was very much the case with all the staff at Thornley Groves, leaving me feeling very confident that potential buyers would have the same positive experience as I have had. I would highly recommend Thornley Groves as the outstanding Urmston estate agent if you need to sell your property quickly without any fuss.

J L

Dear Carolyne,
Following the successful sale of the above property I would like to express my sincere thanks to you, Dan and the rest of the team in your office.
Since the decision to market the property with yourselves, I can truthfully say you have been very responsive and helpful.
You have kept me updated as interest was shown and once an initial offer was made, we both discussed and you suggested there may be room for improvement, which turned out to be the case.
Thereafter it was a painless process until the end when it became increasing fraught but happily has now been resolved, not least because of your assistance.
Throughout you have always been available and, in a friendly and relaxed manner, willing to do the chasing up/badgering  that is needed especially when questions have remain unanswered or calls are made without a reply.
I want to thank you sincerely for all your assistance and wish you and the rest of your team all the luck for the future.
Best regards,
T P

T P

Dear Andrew,
My wife and I recently sold our flat in Manchester city-centre through Thornley Groves and I just wanted to email to say how delighted we were with the service, and in particular with the work of our agent Gregg Harris. Over the last few years we have rented, bought and sold in Manchester, working with a number of agencies and agents, and I have to say that in our experience Gregg was clearly the best. From the moment he took the property on, I felt that he had just the right amount of confidence - no idle boasts, but rather a firm belief in the property's saleability allied with excellent advice on pricing and presentation. Throughout the process, he has continued to be very approachable, supportive and persuasive, and this was rewarded when a sale was agreed on the property. Since then, he has guided us through the sale process in a reassuring and constructive manner, and we will certainly be recommending both Gregg and Thornley Groves to our friends and family. We will always appreciate the service we received.
With thanks, and all best wishes for the future,
Nick and Jo

Nick L

I am writing to offer my gratitude on the work done by Adam Fielding on promptly sorting issues we have been having our flat. We have previously has major problems getting things done and Adams' helpful attitude feels like a breath of fresh air!
Keep up the good work.
M.

MN

Dear Christopher
I know estate agents do sometimes get a lot of bad press but I have to say that throughout all of our dealings with Daniel Mitchell he was always very positive, helpful, supportive and provided us with a good deal of useful feedback which "went beyond the call of duty" - he did a very good job for Thornley Groves.
It was a pity that we found a property elsewhere, I would have preferred to have given the sale to Dan.
However once we have sorted this property I may be looking for another property as an investment opportunity, and so will no doubt be back in touch.
Many thanks
Regards
Howard C

Howard C