IMPORTANT INFORMATION FOR TENANTS
IF YOU ARE A TENANT IN A PROPERTY MANAGED BY THORNLEY GROVES, Please note we do not offer a 24 hour management service.
Our Property Management Departments in both the City Centre and South Manchester operate Monday to Friday 8.30am to 6.00pm. Outside of these hours tenants may wish to organise their own emergency remedies by calling the appropriate utility providers or the emergency services as follows: Gas leak – National Grid on 0800 111 999. Fire Service on 999. Break in – The Police on 0161 872 5050.
Tenants requiring an EMERGENCY REPAIR may wish to organise it themselves and, subject to the note below, we would recommend A1 Maintenance on 07817 244 617.
NOTE – Tenants are reminded that the costs for any repairs they commission will need to be approved by the Property Management Department before they can be deducted from rent or reimbursed to tenants. By instructing your own repairs prior to obtaining this consent (even through our approved contractor) you run the risk of not being reimbursed if the Landlord concludes the cost of the repairs are excessive or that the Landlord is not liable for them.
Please consider whether this repair can wait until the Property Management Department next opens.
The vast majority of property issues can wait until the next day when you will be able to contact your Property Manager. Our entire Property Management teams, their titles and direct dial telephone numbers are below. Any of them can be emailed on firstname.surname@thornleygroves.co.uk
City Centre Property Management Department
Property Management Manager – Mark Ledgard – 0161 242 1682
Property Management Assistant Manager - Steven Gilmour 0161 242 1695
Property Manager Maintenance Properties A-L – Carly Green – 0161 242 1696
Property Manager Maintenance Properties M-Z - John Hamer 0161 242 1694
Property Manager Arrears – James Akrill 0161 242 1686
Property Manager Checkouts/Deposits Properties M-Z - Robert Joyce - 0161 245 1108
Property Manager Renewals – Kingsley Osuji-Smith - 0161 242 1697
Property Manager – Checkouts/Deposits Properties A-L - Katie Robinson – 0161 242 1684
Property Manager Accounts – Mike Sammon – 0161 200 6961
Property Management Client Account Manager – Daniel Wiltshire – 0161 242 1698
Property Manager Inspections – Eleanor Rowley – 0161 242 1690
Property Administrator – Sarah Steven – 0161 242 1671
